Quick Start

Guide
Getting Started
Thank you for choosing Orbic
Speed 4G LTE mobile hotspot
device.
Note:
This User Guide provides the basic
operations of the Orbic Speed.
General Appearance
1. Menu button
2. Signal status icon
3. Network mode icon
4. Wi-Fi signal icon
5. Unread message icon
6. Battery icon
7. Power button
8. USB Type C port
9. Battery cover
10. Cutout to remove back cover

B
Display Layout and Icons
1 2 3 4 5 6
Description
1. Signal status icon
2. Network mode icon
7
3. Send/receive data activity arrows
4. Wi-Fi signal and number of access users
5. The number of unread message
maximum is 100
6. Battery capacity icon, if battery capacity
is lower than 20%, this icon is red.
7. Data statistics, used/total

SIM Card and Battery

Your Orbic Speed comes preinstalled with a 4G LTE SIM card.
Notes:
• The SIM card MUST remain in your Orbic Speed when in
use. Once the SIM card has been inserted into the Orbic
Speed, do not remove!
• DO NOT remove SIM card when the device is powered on
since this may damage the card and the device.
• Do not bend or scratch your SIM card. Avoid exposing your
SIM card to static electricity, water or dirt.

Navigating Through the Orbic Speed

Use the MENU and POWER button to select actions displayed at the bottom of
the screen. There are 8 main menu screens in addition to the home screen.

Back Home
Inserting and Charging the Battery
1. Use the thumb catch at the bottom of your Orbic Speed to open
the battery cover and align the battery contacts with the terminals
in the battery compartment as shown. Push the battery down until it
clicks into place. (Figure 1 and 2)

Figure 1 Figure 2

2. Place the battery cover over the battery compartment and press it
downward until it clicks into place. (Figure 3)

Figure 3

3. Your Orbic Speed comes with a charger. To charge, plug it into an

electrical outlet. Connect the USB cable to the charger and the
other end into the Orbic Speed Type-C Port. (Figure 4)

Figure 4
Removing the 4G LTE SIM Card
1. Power off the Orbic Speed. Remove the battery cover and take out
the battery.
2. Gently remove the SIM card from the SIM card slot.
Setting up Wi-Fi connection
1. Press and hold the “power” button for 3 seconds until the welcome
logo is displayed on the Screen, and Wi-Fi is on.
2. Use your terminal device to search for the wireless network
connection with the WiFi’s SSID “Verizon-RC400L-CE” and click
“Connect”. Enter PASSWORD. The Password can be found by
going to the 2.4GHz WIFI info or 5GHz WIFI Info screen. The
password is displayed next to the lock icon.

Logging into the Device Management Website

1. Make sure your device is connected to the Orbic Speed via Wi-Fi.
2. Open the browser, and enter http://192.168.1.1 or http://my.jetpack in the
address bar.
Enter username and password and click “Login” You have the ability to modify
the password and user name and configuration.
Note: The default username is admin; the default password is the same as the
Wifi password . See Setting up Wi-Fi Connection.
How to change the Username and Password
1. Log into http://192.168.1.1 or http://my.jetpack and select Settings,
and enter the Management page.
2. Select System Admin. Enter current and new user name or
password that you want to change.
3. Select “Apply” button, wait for the screen to display prompting
“Success”, and then log out.

Restore Factory Settings

If you are uncertain of which Wi-Fi settings you have configured or
changed, there are two ways you can restore the factory defaults.
Option 1: Log into Device Management Website to restore to factory
default settings.
Option 2: Press and hold “Reset” button in the battery compartment for 5
seconds. See figure 5.

Figure 5

Note: Reset button will delete all the device’s user-defined Wi-Fi settings
and restore Admin setting and Wi-Fi Setting to factory default.
Troubleshooting:
If you are having trouble with Orbic Speed, here are a few things you can
do to get it to function properly.
1. If the Orbic Speed is not responsive, reboot it by press the “Power”
button for about 8 seconds
2. Restore factory settings
Q&A
Q: What do I do if I see the SSID but failed to connect?
A:
1. Check the password you entered is the right one.
2. Check if WPS security is enabled on your PC. If so, check the device to see if
it is expecting a WPS action from your PC.

Q: What to do if there is no service?

A: The possible reason is listed as below:
1. Unstable local signal.
2. Hardware problem.
You can try the following solutions:
1. If you are inside a building or near a structure that may be blocking the
signal, change the position or location of the device. For example, try
moving the device close to a window.
2. Check that you have an active SIM card and that it is properly inserted
into the SIM card slot and locked.

Q: What to do if I forget the Username or Password?

A:
1. You can find the password within the WiFi info screen on the device.
2. You can also reset the device to factory defaults by pressing the reset
button for 5 seconds. The default username is “Admin”.

Q: Data connection failed.

A: You have no network coverage. Try moving your location until you get good
reception.

Q: The modem cannot connect to the internet when overseas

A: You can check if mobile data roaming is enabled in the web UI settings under
internet, mobile connections.
Make sure you have international roaming enabled on your plan. You can
contact your service provider before you go overseas to enable roaming.

To the Owner
• Some electronic devices, such as the electronic system of vehicles,
are susceptible to electromagnetic interference sent by your device if
inadequately shielded. Please consult the manufacturer of your device
before using if necessary.
• Operating your device may interfere with medical devices like hearing
aids and pacemakers. Please always keep them more than 20
centimeters away from such medical devices when they are turned
on. Turn your device off if necessary. Consult a physician or the
manufacturer of the medical device before using your device.
• Be aware of the usage limitation when using your device at places such
as oil warehouses or chemical factories, where there are explosive gases
or explosive products being processed. Turn off your device if required.
• The use of electronic transmitting devices is forbidden in aircrafts, at gas
stations, and in hospitals. Please observe and obey all warning signs and
power off your device in these conditions.
• Do not touch the inner antenna area if not necessary; it will affect your
device’s performance.
• Store your device out of the reach of little children. Your device may
cause injury if used as a toy.
• Do not touch the metallic parts of your device when the device is
operating as this may cause burns.

Using Your Device

• Please use original accessories or accessories that are authorized. Using
any unauthorized accessories may affect your device’s performance, and
violate related national regulations about telecom terminals.
• Avoid using your device near or inside metallic structures or
establishments that can emit electromagnetic waves; it may influence
signal reception.
• Your device is not waterproof. Please keep it dry and store in a shady
and cool place.
• Do not use your device immediately after a sudden temperature change.
In such case, it will produce moisture inside and outside your device. Wait
until it becomes dry.
• Handle your device carefully. Do not drop, bend, or strike it; your device
may get damaged.
• No dismantling by non-professionals and only qualified technicians can
undertake repair work.
• An operating temperature range of -20°C to 55°C. and humidity range of
5% - 95% are recommended.

Battery Handling
• Do not short-circuit the battery, as this can cause excessive heat and
fire.
• Do not store battery in hot areas or dispose of it in a fire, as this can
cause an explosion.
• Do not disassemble or modify the battery.
• When not using the battery for a long period, remove it from your device
and store it in a cool, dry place.
• Never use a damaged or worn-out charger or battery.
• Return the worn-out battery to the provider or put it in an approved
recycling container. Do not put it in your regular house trash.

WARNING! If the battery is broken, keep away from it. If it touches your
skin, wash your skin with abundant fresh water and ask a doctor for help if
necessary.

Limited Warranty
This warranty does not apply to defects or errors in the Product caused by:
i. Reasonable abrasion.
ii. End User’s failure to follow device provider installation, operation or
maintenance instructions or procedures.
iii. End User’s mishandling, misuse, negligence, or improper installation,
disassembly, storage, servicing or operation of the Product.
iv. Modifications or repairs not made by device provider or a certified individual.
v. Power failures, surges, fire, flood, accidents, actions of third parties or other
events outside device provider reasonable control.
vi. Usage of third-party products, or usage in conjunction with third-party
products provided that such defects are due to the combined usage.
vii. Any other cause beyond the range of normal usage intended for the Product.
• End User shall have no right to reject or return the Product, or receive a
refund for the Product from device provider under the above-mentioned
situations.
• This warranty is End User’s sole remedy and device provider sole liability
for defective or nonconforming items, and is in lieu of all other warranties,
expressed, implied or statutory, including but not limited to the implied
warranties of merchantability and fitness for a particular purpose, unless
otherwise required under the mandatory provisions of the law.

Limitation of Liability
Device provider shall not be liable for any loss of profits or indirect, special,
incidental or consequential damages resulting from or arising out of or in
connection with using of this product, whether or not device provider had
been advised, knew or should have known of the possibility of such damages,
including, but not limited to lost profits, interruption of business, cost of capital,
cost of substitute facilities or product, or any downtime cost.

WARNING: Reproductive Harm - www.P65Warnings.ca.gov.

Support & More
Get help using your device
and download a User Guide from your computer,
visit “verizonwireless.com/support.”

Customer service
Call 1.800.922.0204
Twitter @VZWSupport

Additional information
Your wireless device and third-party services
Verizon Wireless is the mobile carrier associated with this
wireless device, but many services and features offered
through this device are provided by or in conjunction with
third parties. Verizon Wireless is not responsible for your
use of this device or any non–Verizon Wireless applications,
services and products, including any personal information
you choose to use, submit or share with others. Specific
third-party terms and conditions, terms of use and privacy
policies apply. Please review carefully all applicable terms,
conditions and policies prior to using this wireless device
and any associated application, product or service.