Chapter 14

14.2 Error Code Details

14.2.1 Error Code Details Table
T-14-2
Code E000 Description inadequate rise in temperature of the fixing unit at power-on delay error, temperature rise, at power-on 0001 At power-on, the output of the non-contact thermistor does not reach 50 deg C. E001 error in the fixing unit high reading, end thermistor; hardware 0001 The reading of the end thermistor is abnormally high (230 deg C or more) for 400 msec continuously (hardware detection). high reading, non-contact thermistor; software 0002 The reading of the non-contact thermistor is abnormally high (250 deg C or more) for 500 msec continuously. high reading, end thermistor; software 0003 The reading of the end thermistor is abnormally high (220 deg C or more) for 500 msec continuously. difference in reading between end and center large The difference in readings of the non-contact 0004 thermistor and the end thermistor is 80 deg C or more for 500 msec continuously. thermistor error foreign matter, non-contact thermistor The difference in readings of the non-contact thermistor and the end thermistor at the end of initial 0005 rotation is 20 deg C or more for 200 msec continuously. residual paper indicated fixing assembly/thermistor error Check the inside of the fixing assembly for residual paper, and check the thermistor; then, reset using the following service mode item: COPIER>FUNCTION>CLEAR>ERR. Use the following service mode item to reset: COPIER>FUNCTION>CLEAR>ERR. Check the thermistor, and then reset using the following service mode: COPIER>FUNCTION>CLEAR>ERR. Use the following service mode item to reset: COPIER>FUNCTION>CLEAR>ERR. Use the following service mode item to reset: COPIER>FUNCTION>CLEAR>ERR. Use the following service mode item to reset: COPIER>FUNCTION>CLEAR>ERR. Remedy

0003-5636

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Code

Description open-circuit, non-contact thermistor film

Remedy Check the thermistor for an open-circuit, and check for a disconnected connector; then, reset using the following service mode item: COPIER>FUNCTION>CLEAR>ERR. Check the thermistor, then, reset using the following service mode item: COPIER>FUNCTION>CLEAR>ERR.

0006

The A/D value of the film side of the non-contact thermistor is FFh for 500 msec continuously. open-circuit in thermistor/disconnected connector short-circuit, non-contact thermistor film

0007

The A/D value of the film side of the non-contact thermistor is 30h or less for 500 msec continuously. short-circuit in thermistor open-circuit, no-contact thermistor case side

Check the thermistor for an open-circuit, and check for a disconnected connector; then, reset using the following service mode item: COPIER>FUNCTION>CLEAR>ERR. Check the thermistor, and reset using the following service mode item: COPIER>FUNCTION>CLEAR>ERR.

0008

The A/D value on the case side of the non-contact thermistor is FFh for 500 msec continuously. open-circuit in thermistor/disconnected connector short-circuit, non-contact thermistor case The A/D value on the case side and the A/D value of

0009

the film side of the non-contact thermistor is 0 deg C or more for 700 msec continuously. short-circuit in thermistor open-circuit, end thermistor

Check the thermistor for an open-circuit, and reset using the following service mode item: COPIER>FUNCTION>CLEAR>ERR.

0010

The A/D value on the case side of the contact thermistor is FFh for 500 msec continuously. open-circuit in disconnected/disconnected connector short-circuit in end thermistor

Check the thermistor, and reset using the following service mode item: COPIER>FUNCTION>CLEAR>ERR.

0011

The A/D value on the case is of the contact thermistor is 39h or less for 500 msec continuously. short-circuit in thermistor

E002

inadequate rise in temperature of the fixing unit The reading of the non-contact thermistor reaches 50 Reset using the following service mode item: COPIER>FUNCTION>CLEAR>ERR.

0002

deg C but does not reach 70 deg C within 180 sec thereafter. The reading of the non-contact thermistor reaches 70

Reset using the following service mode item: COPIER>FUNCTION>CLEAR>ERR.

0003

deg C but does not reach 100 deg C within 180 sec thereafter. The reading of the non-contact thermistor reaches 100

Reset using the following service mode item: COPIER>FUNCTION>CLEAR>ERR.

0004

dg C but does not reach 120 deg C within 180 sec thereafter.

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Code

Description The reading of the non-contact thermistor reaches 120

Remedy Reset using the following service mode item: COPIER>FUNCTION>CLEAR>ERR.

0005

C deg but does not reach 140 deg C within 180 sec thereafter. The reading of the non-contact thermistor reaches 140

Reset using the following service mode item: COPIER>FUNCTION>CLEAR>ERR.

0006

deg C but does not reach 160 deg C within 180 sec thereafter. The reading of the non-contact thermistor reaches 160

Reset using the following service mode item: COPIER>FUNCTION>CLEAR>ERR.

0007

deg C but does not reach 180 deg C within 180 sec thereafter. The reading of the non-contact thermistor reaches 180

Reset using the following service mode item: COPIER>FUNCTION>CLEAR>ERR.

0008

deg C but does not reach the standby temperature (normally, 190 deg c) within 180 sec thereafter.

0101

The reading of the non-contact thermistor does not reach 120 deg C within 300 sec after power-on. The reading of the non-contact thermistor reaches 120

Reset using the following service mode item: COPIER>FUNCTION>CLEAR>ERR. Reset using the following service mode item: COPIER>FUNCTION>CLEAR>ERR.

0102

deg C but does not reach the standby temperature (normally 190 deg C) within 300 sec thereafter.

E003

low temperature error of the fixing unit after standby The reading of the non-contact thermistor show a low Reset using the following service mode item: COPIER>FUNCTION>CLEAR>ERR.

0001

temperature error (130 deg C or less) for 3.5 sec continuously after standby.

E004

protection circuit error of the fixing unit A short-circuit is detected in the triac (for 1 sec or more continuously) while the heater remains off Turn off and then on the main power supply.

0001

(hardware detection) for 40 msec continuously. fixing assembly triac malfunction/13V power supply error

E006

fixing unit connection error The fixing unit is identified as not being connected for Turn off and then on the main power supply.

0000

400 msec continuously (hardware detection). fixing unit present/absent signal open-circuit/ disconnected connector

E008

fixing roller life detection error

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Code

Description The reading of the fixing roller life counter has

Remedy Turn off the main power, and replace the fixing roller or the fixing assembly; then, set '0' to the following in service mode: COPIER>COUNTER>MISC>FX-UP-RL.

0001

reached its upper limit.

E010

main motor error After the motor start-up, a lock state is not detected Turn off and then on the main power.

0001

within 2 sec or more. excess load on feeding assembly An off-lock state is detected for 500 msec or more Turn off and then on the main power.

0002

after motor stabilization rotation. excess load on feeding assembly

E012

drum motor error After the motor goes on, a lock state is not detected Turn off and then on the main power.

0001

within 2 sec. excess load on photosensitive drum After motor stabilization rotation, a motor unlock Turn off and then on the main power.

0002

state is detected for 500 msec or more. excess load on photosensitive drum.

E013

ITB waste toner case full error After the ITB waste toner case full sensor goes on, a Replace the waste toner case.

0000

job is executed for an equivalent of 500 images (in terms of small size).

E014

fixing motor error After the motor goes on, a lock state is not detected for Turn off and then on the main power supply.

0001

2 sec or more. excess load on fixing motor After motor stabilization rotation, a motor unlock Turn off and then on the main power supply.

0002

state is detected for 500 msec or more. excess load on fixing motor

E020

drum/developer-related error xx=01: Y xx=02: M xx=03: C xx=04: K xx=00: no color distinction

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Code

Description For INIT control at time of initial setting, the SGNL value is lower than 62.

Remedy Turn off and then on the main power.

XX10

damage on ATR sensor, soiling of ATR sensor window, poor developing assembly engagement, open-circuit in ATR sensor For INIT control at time of initial setting, the REF Turn off and then on the main power.

XX11

value is lower than 62. damage on ATR sensor, open-circuit in ATR sensor For INIT control at time of initial setting, the SGNL Turn off and then on the main power.

XX12

value is 960 or higher. damage to ATR sensor, malfunction of shutter, opencircuit in ATR sensor For INIT control at time of initial setting, the REF Turn off and then on the main power.

XX13

value is 960 or higher. damage to ATR sensor, open-circuit in ATR sensor For ATR control, a fault in the backup data during check on backup data Turn off and then on the main power.

XX50

computation of density data based on the SGNL value and the REF value caused the REF value to go '0'. For ATR control, a fault in the backup data during

check on backup data Turn off and then on the main power.

XX52

computation of density data based on the SGNL value and the REF value caused the sensitivity coefficient to go '0'. When the background (drum surface) is read for patch

Turn off and then on the main power.

XX81

detection, the value of P-SENS-P is lower than 255. error in sensor read value caused by soiling of patch image read sensor with toner The result of computation based on patch readings in patch detection is lower than 16. damage to patch image read sensor, poor rotation of developing sleeve, poor engagement of developing assembly, poor stirring of toner inside developing assembly, damage to toner stirring screw or feedscrew The result of computation based on patch readings in Turn off and then on the main power. Turn off and then on the main power.

XX90

XX91

patch detection is 1008 or higher. leakage from toner buffer inside developing assembly, damage to sensor

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Code

Description The result of computation based on 3 continuous patch readings in patch detection is lower than 42 for Y, M, and C and lower than 73 for Bk. damage to patch image read sensor, poor rotation of developing sleeve, poor engagement of developing assembly, poor stirring of toner inside developing assembly (damage to toner stirring screw or feedscrew) The result of computation based on 3 continuous patch readings in patch detection is 52 or higher for Y,

Remedy Turn off and then on the main power.

XX92

Turn off and then on the main power.

XX93

M, and C and 543 or higher for Bk. leakage from toner buffer inside developing assembly, damage to sensor For ATR control, the value of SGNL is lower than 62. Turn off and then on the main power.

XXA0

damage to ATR sensor, soiling of ATR sensor window, poor developing assembly engagement, open-circuit in ATR sensor

XXA1

For ATR control, the value of REF is lower than 62. damage to ATR sensor, open-circuit in ATR sensor For ATR control, the value of SGNL is 960 or higher.

Turn off and then on the main power.

Turn off and then on the main power.

XXA2

damage to ATR sensor, malfunction of shutter, opencircuit in ATR sensor

XXA3

For ATR control, the value of REF is 960 or higher. damage to ATR sensor, open-circuit in ATR sensor For ATR control, the detected T/D ratio exceeds the

Turn off and then on the main power.

Turn off and then on the main power.

XXA8

upper limit (13%) 3 times continuously. leakage from toner buffer inside developing assembly

XXA9 E021

For ATR control, the detected T/D ratio exceeds the lower limit (3%) 3 times continuously. developing assembly error The developing rotary home position cannot be

Turn off and then on the main power.

Turn off and then on the main power.

0001

detected. error in HP sensor, fault in DC controller PCB, poor torque caused by excess load on developing assembly

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Code

Description The timing at which the flag goes on is too early with the developing rotary rotating, or is too late.

Remedy Turn off and then on the main power.

0002

error in HP sensor, flat in DC control PCB wiring, poor torque caused by excess load on developing assembly The sensor does not detect the flag when a stop is made at the position of developing rotary. Turn off and then on the main power.

0003

error in HP sensor, fault in DC controller PCB writing, poor torque caused by excess load on developing assembly.

E026

toner absent error xx=01: Y xx=02: M xx=03: C xx=04: K Turn off and then on the main power, and fit a new toner bottle.

The toner concentration does not return to a normal level after replacement of the toner bottle and 5 toner recovery sessions following the detention of the xx01 absence of toner. Some users tend to fit an empty toner bottle and cause the machine to execute a toner recovery session, causing the carrier to fly astray and damaging the ITB. E032 NE controller counter failure A break is detected in the count pulse signal. 0001

Turn off the main power, and check the cable for an open-circuit; then, turn the power back on.

E045

transparency sensor error A sampling is taken in the absence of an obstacle Turn off and then on the main power.

0001

during initial multiple rotation; the sampling data indicates a level lower than a specific level.

E067 0100

high-voltage-related error The current measured of the primary transfer ATVC is faulty 2 times in succession. The computed voltage of the primary transfer ATVC is faulty 2 times in succession. ITB HP detection error Turn off and then on the main power. Turn off and then on the main power.

0110 E070

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Code

Description The ITB home position is not detected within a

Remedy Turn off the main power, and check the ITBHP sensor; then, turn the main power back on.

0001

specific period of time. error in HP sensor, full displacement of belt, soiling of seal The time that passes after detection of the ITB home position to the next detection of the home position is

Turn off the main power, and check the drive of the ITB; then, turn the main power back on.

0002

longer than a specific period of time. slippage of belt against roller, causing delay in HP detection timing The time that passes after detection of the ITB home position to the next detection of the home position is

Turn off the main power, and check the surface of the ITB for scars; then, turn the main power back on.

0003

shorter than a specific period of time. rear in ITB, causing sensor to wrongly detect home position

E100

BD error After the polygon scanner goes on, a speed lock state Turn off the main power, and check the DC controller PCB wiring and the 24-V system fuses; then, turn the main power back on. While the polygon scanner is rotating at a constant Turn off the main power, and check the DC control PCB wiring and the 24-V fuses; then, turn the main power back on. While the polygon scanner is rotating at a constant Turn off the main power, and check the DC controller PCB wiring and the 24-V system fuses; then, turn the main power back on. After the polygon scanner goes on, the phase lock Turn off the main power, and check the DC controller PCB wiring and the 24-V system fuse; then, turn the main power back on.

0001

does not occur for BD speed control within 5 sec.

0002

speed, the speed clock for BD speed control goes off.

0003

speed, the phase lock for BD phase control goes off.

0004

does not go on for BD phase control within 6 sec.

E110

laser scanner motor operation error After the polygon scanner goes on, the speed lock for Turn off the main power, check the DC controller PCB wiring and the 24-V system fuses; then, turn the main power back on.

0001

FG speed control does not go on within 5 sec.

E202

CIS unit HP detection error

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Code

Description The HP sensor does not go on after the unit is moved

Remedy Disconnect and then connect the harness connectors; as necessary, replace the scanner HP sensor, scanner motor, and reader controller PCB.

0001

in reverse for a specific length/period.

The HP sensor does not go off after the unit is moved 0002 forward for a specific length/period.

Disconnect and then connect the harness connector; as necessary, replace the scanner HP sensor, scanner motor, and reader controller PCB.

E225

CIS light intensity error At time of power-on or at the start of a job, the Disconnect and connect the harness connectors; as necessary, replace the scanning lamp (xenon tube), CIS, inverter PCB, and reader controller PCB.

0001

machine cannot find out whether the lamp has gone on normally for shading correction.

E227

reader power supply error At time of power-on, the 24V port is off. Disconnect and connect the power supply harness connector; as necessary, replace the power supply. At the start of a job, the 24V port is off. Disconnect and then connect the power supply harness; as necessary, replace the power supply. At the end of a job, the 24V port is off. Disconnect and then connect the power supply harness; as necessary, replace the power supply. When a load is driven, the 24V port is off. Disconnect and connect the power supply harness; as necessary, replace the power supply.

0001

0002

0003

0004

E240 0000

communication error between main controller and DC controller An error occurred in the serial communication between the main controller and the DC controller. While printing is under way, no response arrives from the DC controller within a specific period of time. control panel error

0002 E243

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Code

Description An error occurred in the communication between the

Remedy Turn off the main power, and check the connectors between the main controller PCB and the control panel for connection; then, turn the main power back on.

0000

controller and the control panel.

E248

backup memory error check error on backup SRAM board at time of start-up Turn off the main power, and check the backup SRAM PCB for connection or replace the backup SRAM PCB; then, turn the main power back on.

0000

0001 0002 0003 E315

error on reader controller EEPROM at power-on write error in reader controller EEPROM reader error in reader controller EEPROM after check error wire operation

Replace the reader controller PCB. Replace the reader controller PCB. Replace the reader controller PCB.

image data error (fault in image conversion board, SDRAM, or HDD; or, poor connection) The ASIC on the Resolution switching board is faulty.

0008

time-out error at time of encoding (no response within 30 sec)

000e

data damage/memory HDD error software decoding error The ASIC on the Resolution switching board is

0010

faulty. time-out error at time of decoding

0025

The ASIC on the Resolution switching board is faulty. image data transfer error at time of rotation processing The ASIC on the Resolution switching board is faulty. time-out error at time of rotation processing The ASIC on the main controller PCB is faulty.

0028

0034

image data transfer error at time of magnification processing

0036 E351

The ASIC on the Resolution switching board is faulty. time-out error rat time of magnification processing ECO PCB error

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Code

Description communication error between ECO PCB and main

Remedy Turn off the main power, and check the main controller PCB (main, sub); then, turn the main power back on.

0000

controller PCB at start-up

E400

feeder communication error Disconnect and then connect the connector;

0001

data communication error check sum error reception status error

as necessary, replace the reader controller PCB and the DC controller of the ADF. Disconnect and connect the connector; as necessary, replace the reader controller PCB and the DC controller PCB of the ADF.

0002

reception interrupt error 0003

Disconnect and then connect the connector; as necessary, replace the reader controller PCB and the DC controller PCB of the ADF.

E490 0001 E500

wrong model error model ID mismatch A feeder for a different model is connected. finisher communication error (common among finishers) data communication error Turn off the main power, and check the DC controller PCB, finisher PCB wiring, and 24V system fuses; then, turn the main power back on. Use an ADF designed for the machine.

0001

In the communication between the machine and the finisher, an error has been detected for a specific number of times and for a specific period of time.

E503

finisher internal communication error (Finisher-Q1/Q2) data communication error

0002

error in communication between finisher and saddle unit

0003 E505

error in communication between finisher and punch unit backup memory error of finisher (Finisher-P1) an error has occurred in the data stored in the backup Turn off the main power, and check the DC controller PCB, finisher PCB wiring, and 24V system fuses; then, turn the main power back on.

0001

memory.

E505

backup memory error of finisher (Finisher-Q1/Q2)

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Code

Description An error has occurred in the data stored in the backup

Remedy Turn off the main power, and check the DC controller PCB, finisher PCB wiring, and 24V system fuses; then, turn the main power back on.

0001

memory.

0002 E514

punch unit EEPROM data error stack delivery error (Finisher-P1) when the return belt is moved to HP, the HP sensor does not go on within 1500 msec after the start of the Turn off the main power, and check the finisher PCB wiring and the 24V system fuses; then, turn the main power back on. A shift may be made to mode that puts a limit to the function. When moving the return belt to the belt contact position, the HP sensor does not go off within 1500 Turn off the main power, and check the finisher PCB and the 24V system fuses; then, turn the main power back on. A shift may be made to mode that puts a limit to the function.

0001

operation.

0002

msec after the start of the operation.

E514 0001

rear end assist motor error (Finisher-Q1/Q2) The HP sensor does not go off after the rear end assist motor has rotated for a specific period of time. The HP sensor does not go on after the rear end assist motor has rotated for a specific period of time. gear change motor error (Finisher-Q1/Q2) The HP sensor does not go off after the gear change motor has rotated for a specific period of time. The HP sensor does not go on after the gear change motor has rotated for a specific period of time. rear alignment error (Finisher-P1) When the rear aligning plate is being moved to home potion, the HP sensor does not go on within 2000 msec after the start of the operation. Turn off and then on the main power, and check the finisher PCB wiring and the 24V system fuses; then, turn the main power back on. A shift may be made to mode that puts a limit on the function.

0002 E519 0001

0002 E530

0001

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Code

Description When the rear aligning plate is being moved to home position, the HP sensor does not go off within 1000

Remedy Turn off the main power, and check the finisher PCB wiring and the 24V system fuses: then, turn the main power back on. A shift may be made to mode that puts a limit to the function.

0002

msec after the start of the operation.

E530

front aligning plate error (Finisher-Q1/Q2) The HP sensor does not go off after the front

0001

alignment motor has rotated for a specific period of time. The HP sensor does not go on when the front

0002

alignment motor has rotated for a specific period of time.

E531

staple error (Finisher-P1) At time of staple jam recovery, the HP sensor does not go on within 500 msec after the start of the reversal Turn off the main motor, and check the finisher PCB wiring and the 24V system fuses; then, turn the main power back on. A shift may be made to mode that puts a limit to the function. The HP sensor does not go off within 500 msec after the start of the stapler motor operation. Turn off the main power, and check the finisher PCB wiring and the 24V system fuses; then, turn the main power back on. A shift may be made to mode that puts a limit to the function.

0001

rotation of the stapler motor.

0002

E531 0001

stapler error (Finisher-Q1/Q2) The HP sensor does not go off after the stapler motor has rotated for a specific period of time. The HP sensor does not go on after the stapler motor has rotated for a specific period of time. stapler relocation error (Finisher-P1) When the stapler unit is being moved to binding home position, the HP sensor does not go on within 1100 Turn off the main power, and check the finisher PCB wiring and the 24V system fuses; then, turn the main power back on. A shift may be made to mode that puts a limit to the function.

0002 E532

0001

msec after the start of the operation.

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Code

Description While the stapler unit is being moved from home position, the HP sensor does not go off within 1000

Remedy Turn off the main power, and check the finisher PCB wiring and the 24V system fuses; then, turn the main power back on. A shift may be made to mode that puts a limit to the function.

0002

msec after the start of the operation.

E532

stapler relocation error (Finisher-Q1/Q2) The HP sensor does not go off after the stapler

0001

relocation motor has rotated for a specific period of time. The HP sensor does not go on after the stapler

0002

relocation motor has rotated for a specific period of time.

E535

swing error (Finisher-P1) When the swing arm is moved to home position, the Turn off the main power, and check the finisher PCB and the 24V system fuses; then, turn on the main power back on. Turn off the main power, and check the finisher PCB wiring and the 24V system fuses; then, turn the main power back on.

0001

HP sensor does not go on within 2000 msec after the start of the operation. When the swing arm is moved from the home

0002

position, the HP sensor does not go off within 1000 msec after the start of the operation.

E535 0001

swing error (Finisher-Q1/Q2) The HP sensor does not go off after the swing motor has rotated for a specific period of time. The HP sensor does not go off after the swing motor has rotated for a specific period of time. hazardous area front alignment error (Finisher-P1) When the front aligning plate is moved to home position, the HP sensor does not go on within 2000 Turn off the main power, and check the finisher PCB wiring and the 24V system fuses; then, turn the main power back on. A shift may be made to mode that puts a limit to the function.

0002 0003 E537

0001

msec after the start of the operation.

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Code

Description When the front aligning plate is moved from home position, the HP sensor does not go off within 1000

Remedy Turn off the main power, and check the finisher PCB wiring and the 24V system fuses; then, turn the main power back on. A shift may be made to mode that puts a limit to the function.

0002

msec after the start of the operation.

E537 0001

rear alignment error (Finisher-Q1/Q2) The HP sensor does not go off after the swing motor has rotated for a specific period of time. The HP sensor does not go on after the swing motor has rotated for a specific period of time. stack tray ascent/descent error (Finisher-P1) A paper surface search does not end within 1000 msec. Turn of the main power, and check the finisher PCB wiring and the 24V system wiring; then, turn the main power back on. A shift may be made to mode that puts a limit to the function. In the course of a paper surface search, the encoder lock signal within 200 msec does not reach 10 pulses. Turn off the main power, and check the finisher PCB wiring an the 24V system fuses; then, turn the main power back on. A shift may be made to mode that puts a limit to the function. In the course of a paper surface search, an error is found in the input of the paper upper surface, paper power surface, tray upper limit, or tray lower limit sensor. Turn off the main power, and correct the stack tray position; then, check the finisher PCB wiring and the 24V system fuses, and turn the main power back on. A shift may be made to mode that puts a limit to the function.

0002 E540

0002

0003

0004

E540 0001 0002 0003 E542 0001 0002

upper tray ascent/descent error (Finisher-Q1/Q2) upper tray ascent/descent motor clock error area error safety switch activation lower tray ascent/descent error (Finisher-Q1/Q2) lower try ascent/descent motor clock error area error

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Code 0003 E577

Description safety switch activation paddle error (Finisher-P1) When the paper retaining paddle is moved to home position, the HP sensor does not go on within 1500

Remedy

Turn off the main power, and check the finisher PCB and the 24V system fuses; then, turn the main power back on. A shift may be made to mode that puts a limit on the function.

0001

msec after the start of the operation.

When the paper retaining paddle is moved from home position, the HP sensor does not go off within 1000 0002 msec after the start of the operation.

Turn the main power off, and check the finisher PCB wiring and the 24V system fuses; then, turn the main power back on. A shift may be made to mode that puts a limit on the function.

E580

stack tray ascent/descent error faulty stack tray ascent motor (M5), stack tray power height sensor (S10), stack tray ascent/descent motor clock sensor (S9); disconnected connector; error load on stack tray ascent/descent motor While the stack tray decent/decent motor is in operation, the stack tray upper limit sensor goes on; or, within 0.8 sec, the clock signal of the stack tray direction motor clock sensor is not detected 15 times or more. After the stack tray ascent/descent motor has started ascent operation, the tray does not reach the stack tray height sensor within 4 sec; or, the tray does not leave the height sensor.

E584 0001

shutter unit error (Finisher-Q1/Q2) The shutter open sensor does not go off (i.e., the shutter does not close). The shutter open sensor does not go on (i.e., the shutter does not open). hazardous area punch motor error (punch unit) HP detection error initial

0002 0003 E590 0001 0002

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Code E591 0001

Description punch dust sensor error (punch unit) error light reception voltage when the light emitter is on error light reception voltage when the light emitter is off punch horizontal registration sensor error (punch unit) error light reception voltage when the light emitter is on (rear end sensor) error light reception voltage when the light emitter is off (rear end sensor) error light reception voltage when the light emitter is on (horizontal registration sensor 1) error light reception voltage when the light emitter is off (horizontal registration sensor 1) error light reception voltage when the light emitter is on (horizontal registration sensor 2) error light reception voltage when the light emitter is off (horizontal registration sensor 2) error light reception voltage when the light emitter is on (horizontal registration sensor 3) error light reception voltage when the light emitter is off (horizontal registration sensor 3) error light reception voltage when the light emitter is on (horizontal registration sensor 4) error light reception voltage when the light emitter is off (horizontal registration sensor 4) punch relocation motor error (punch unit) When the light emitter is on, the light reception voltage HP sensor does not go off. When the light emitter is off, the light reception voltage HP sensor does not go on. saddle paper positioning error

Remedy

0002 E592 0001

0002

0003

0004

0005

0006

0007

0008

0009

000A E593 0001

0002 E5F0

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Code

Description The paper positioning plate HP sensor does not go on within 1.33 sec after the paper positioning plate motor

Remedy

0001

is driven. paper positioning plate motor (M4S), paper positioning plate HP sensor (PI7S) The paper position plate HP sensor does not go off within 1 sec after the paper positioning plate motor is

0002

driven for 1 sec. paper positioning plate motor (M4S), paper positioning plate HP sensor (PI7S)

E5F1

saddle paper folding error The number of detection pulses of the paper fold

0001

motor clock sensor drops below a specific value. paper fold motor (M2S), paper fold motor clock sensor (PI4S) The start of the paper fold HP sensor does not change

0002

within 3 sec after the paper fold motor is driven. paper fold motor (M2S), paper fold motor clock sensor (PI4S)

E5F2

saddle guide error The guide HP sensor does not go on within 0.455 sec

0001

after the guide motor is driven. guide motor (M3S), guide HP sensor (PI3S) The guide HP sensor dose not go off within 1 sec after

0002

the guide motor is driven. guide motor (M3S), guide HP sensor (PI3S)

E5F3

saddle alignment error The aligning plate HP sensor does not go on within 0.5 sec after the alignment motor is driven. (at time of

0001

initialization, 1.67 sec) alignment motor (M5S), aligning plate HP sensor (PI5S)

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Code

Description The aligning plate HP sensor does not go off within 1

Remedy

0002

sec after the alignment motor is driven. alignment motor (M5S), aligning plate HP sensor (PI5S)

E5F4

saddle rear stapler error The stitching operation HP sensor does not go on when the switch motor (rear) is driven in reverse for

0001

0.5 sec or more. stitch motor (rear; M6S), switching HP sensor (rear, MS5S) The stitching HP sensor does not go off when the switch motor (rear) is driven in normal direction for

0002

0.5 sec or more. switch motor (rear, M6S), stitching HP sensor (rear, MS5S)

E5F5

saddle front stapler error The stitching HP sensor does not go on when the switch motor (front) is driven in reverse for 0.5 sec or

0001

more. switch motor (front, M7S), stitching HP sensor (front, MS7S) The stitching HP sensor does not go off when the stitch motor (front) is driven in normal direction for

0002

0.5 sec or more. switch motor (front, M7S), stitching HP sensor (front, MS7S)

E5F6

saddle butting error The paper pushing plate HP sensor does not go on when the paper pushing motor is driven for 0.3 sec or

0001

more. paper pushing plate motor (M8S), paper pushing plate HP sensor (PI14S)

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Code

Description The paper pushing plate HP sensor does not go off when the paper pushing plate motor is driven for 80

Remedy

0002

msec or more. paper pushing plate motor (M8S), paper pushing plate HP sensor (PI14S) The number of detection pulses of the paper pushing

0003

plate motor clock sensor drops below a specific value. paper pushing plate motor (M8S), paper pushing plate motor clock sensor (PI1S) The paper pushing plate leading edge sensor does not go off when the paper pushing plate motor is driven

0004

for 80 msec or more. paper pushing plate motor (M8S), paper pushing plate leading edge sensor (PI15S) The paper pushing plate leading edge sensor does not go on when the paper pushing motor is driven for 0.3

0005

sec or more. paper pushing plate motor (M8S), paper pushing plate leading edge sensor (PI15S)

E5F8

saddle connector error The connector of the guide HP sensor is identified as

0001

being disconnected. connector of guide HP sensor (PI13S) The connector of the paper pushing plate HP sensor is

0002

identified as being disconnected. connector of paper pushing plate HP sensor (PI4S) The connector of the paper pushing plate leading edge

0003

sensor is identified as being disconnected. connector of paper pushing plate leading edge sensor (PI5S)

E5F9

saddle switch error

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Code

Description The inlet cover switch is identified as being open for 1 sec or more after the start of printing or after the start of initial rotation of the host machine with the cover identified by the following sensor as being closed: - inlet cover sensor (PI9S)

Remedy

0001

- front cover open/closed sensor (PI2S) - delivery cover sensor (PI3S) or, the front cover switch (MS2S) or the delivery cover switch (MS3S) is open. inlet cover switch (MSIS), front cover switch (MS2S), delivery cover switch (MS3S) The front cover switch is identified as being open for 1 sec or more after the start of printing or after the start of initial rotation of the host machine with the cover identified by the following sensor as being closed:

0002

- inlet cover sensor (PI9S) - front cover open/closed sensor (PI2S) - delivery cover sensor (PI3S) front cover switch (MS2S), delivery cover switch (MS3S) The delivery cover switch is identified as being open for 1 sec or more after the start of printing or after the start of initial rotation of the host machine with the cover identified by the following sensor as being

0003

closed: - inlet cover sensor (PI9S) - front cover open/closed sensor (PI2S) - delivery cover sensor (PI3S) delivery cover switch (MS3S)

E601 0000 E602 E604 0000 E605 communication error in image memory (SDRAM) hard disk error image memory (SDRAM) shortage The machine does not recognize an amount of memory needed for the model in question. image memory battery fault

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Code 0000 E606 0001

Description The machine has detected a drop in the voltage (below a specific level). hard disk error The machine has detected a mount error on the HD at time of a boot from the boot ROM. The machine has detected a read error when booting the HD from the boot ROM. fax board error The machine has recognized the fax board, but it cannot communicate with it.

Remedy

0002 E674

Turn off the main power, and check the connection between the fax board and the main controller PCB; then, turn the main power back on. If the fault is not corrected, replace the fax board or the main controller PCB.

0001

E677

external controller fault Turn off the main power, and check the fault in EFI controller connection cable; then, turn the main power back on. If the fault is not corrected, reinstall the system software of the EFI controller. Turn off the main power, and check to see if the controller is one designed for the model and check the connector cable; then, turn the main power back on. If the fault is not corrected, reinstall the system software of the EFI controller. The external controller has started up normally, but Turn off the main power, and check the cable; then, turn the main power back on. If the fault is not corrected, reinstall the system software of the EFI controller.

0003

The machine has detected a fault during a configuration check when starting up an EFI controller. A controller designed for a different model is connected.

0010

0080

the machine has detected an error in the communication with the printer unit.

E710 0001 E711

IPC initialization error The machine does not become ready 3 sec after starting up the IPC chip. IPC communication error Turn off the main power, and check the cable; then, turn the main power back on.

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Code

Description data communication error An error is recorded in the IPC chip error register 4

Remedy Turn off the power, and check the cable; then, turn the power back on.

0001

times or more within 1.5 sec. fault in ADF controller/reader controller PCB; poor connection of connector between reader and DADF IPC communication error An error is detected but cannot be corrected within 1.5 sec after the communication between the finisher and Turn off the main power, and check the cable; then, turn the power back on.

0002

the printer is suspended. error in data communication; fault in finisher controller PCB, DC controller PCB; poor connection of connector

E712

error in communication between ADF and reader unit The communication between the reader unit and the ADF has stopped, and 5 sec or more has passed without recovery.

E713

error in communication between finisher and printer error in data communication; fault in fisher controller PCB, DC controller PCB The communication between the machine and the finisher is disrupted. Turn off the power, and check the cable; then, turn the power back on.

E716

error in communication between cassette pedestal and printer unit error in data communication; fault in deck controller or cassette pedestal controller PCB

0000

The communication between the cassette pedestal and the machine stopped, and 2 sec or more has passed without recovery.

E717 0000

error in communication with NE controller The communication stopped with the NE controller, and is not resumed within 3 sec. The machine does not recognize the NE controller that was connected before its power was turned off. The IPC has an open-circuit, and the machine cannot Reset the error in service mode: COPIER>FUNCTION>CLEAR>ERR. Check the cable, and reset the error in service mode: COPIER>FUNCTION>CLEAR>ERR.

0001

0002

correct the error in the IPC.

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Code E719 0000

Description error in communication with coin vendor/card reader The machine does not recognize the presence of a coin vendor at time of start-up. When the power is turned on, the machine does not

Remedy

Check the cable, and reset the error in service mode: COPIER>FUNCTION>CLEAR>ERR. Check the cable, and reset the error in service mode: COPIER>FUNCTION>CLEAR>ERR.

0001

recognize the presence of the coin vendor that was connected before the power was turned off. The IPC cable connected to the coin vendor has an open-circuit. The machine cannot recover IPC communication.

0002

The machine has detected an open-circuit in the pickup/delivery signal. The machine has detected an illegal connection (short-circuit in Tx and Rx of IPC) When the power is turned on, the machine does not Check the cable, and reset the error in service mode: COPIER>FUNCTION>CLEAR>ERR. Check the cable, and reset the error in service mode: COPIER>FUNCTION>CLEAR>ERR.

0011

recognize the card reader that was connected before the power was turned off. The machine has detected an open-circuit in the IPC

0012

cable connected to the card reader, and the machine cannot recover the communication.

E730

PDL error PDL software error Execute a PDL reset, or turn off and then on the main power.

1001

The machine has detected an initialization error at the start of a job. PDL software error

Execute a PDL reset, or turn off and then on the main power.

100A

While processing a job, the machine failed to release the semaphore; the machine has detected a system error (e.g., initialization error). PDL master font error At time of start-up, the machine detected a mismatch

Execute a PDL reset, or turn off and then on the main power. If the fault is not corrected, reinstall the appropriate font file, or format and reinstall all system software.

100B

between the version number indicated in the master font control file and the bootable version. The machine does not detect the presence of master font control file in /BOOTEV.

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Code

Description

Remedy Turn off the main power, and check the open I/F board and the cable for connection; then, turn the main power back on.

9004

open I/F communica-tion error The machine has detected a PAI error in the communication with the EFI controller.

If the fault is not corrected, replace the EFI controller, open I/F PCB, or main controller PCB. Turn off the main power, and check the open

The machine has detected a fault in the video cable 9005 connected to the EFI controller. Turn off the main power, and check the open I/F board and the cable for connection; then, turn the main power back on.

I/F board and the cable for connection; then, turn the main power back on. If the fault is not corrected, replace the EFI controller, open I/F PCB, or main controller PCB. Execute a PDL reset; or, turn off the main power, check the SURF2 board for connection, and turn the main power back

A006

PDL communica-tion error PDL does not respond. PDL does not respond because of a fault in the sub bootbable program, the absence of a sub bootable program, or fault in RIPA. PDL version mismatch

on. If the fault is not corrected, reinstall the firmware, or replace the main controller PCB. Execute a PDL reset, or turn off and then on the main power. If the fault is not corrected, format and reinstall all system software. Turn off and then on the main power. If the fault is not corrected, format and reinstall all system software.

A007

At time of start-up, the machine detected a mismatch in the versions between the machine's control software and the PDL control software. PDL built-in font error

B013

At time of start-up, the machine detected damage in the font data.

E731

UFR board error Turn off the main power, and check the connection of the UFR2 board; then, turn the

3000

UFR board error At time of start-up, the machine does not recognize the presence of a UFR1 board.

main power back on. If the fault is not corrected, replace the UFR2 board or the main controller PCB.

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Code

Description

Remedy Turn off the main power, and check the UFR2 board; then, turn the main power back

3001

The machine cannot initialize the UFR board. At time of startup, the machine failed to initialize UFR1.

on. If the fault is not corrected, replace the UFR2 board or the main controller PCB.

3002

The machine cannot initialize the RAM bus. No image data arrives at the main controller PCB.

3015

The machine's software is free of a fault when processing a job; however, video data fails to arrive at CL1-G.

Turn off and then on the main power. If the fault cannot be corrected, replace the UFR2 board or the main controller PCB.

E732

reader communication error DDI-S communica-tion error Turn off the main power, and check the connectors used to connect to the reader unit; then, check the reader power supply, and turn the main power back on. On a printer model, a reader unit has been detected at time of start-up. (A copier model starts up once as a Turn off and then on the main power.

0001

9999

printer model at time of RAM initialization.) The indication on the machine is limited to "Turn On the Power."

E733

printer communication error Turn off the main power, and check the connectors used to connect the DC controller

0000

printer communica-tion error At time of start-up, the machine cannot detect the presence of a printer unit. DDI-P communica-tion error

PCB and the main controller PCB; then, check the power supply of the printer unit, and turn the main power back on. Turn off the main power, and check the connectors used to connect the DC controller PCB and the main controller PCB; then, check the power supply of the printer unit, and turn the main power back on.

0001

E740

Ethernet board error At time of start-up, the MAC address proves to be Turn off the main power, and replace the NIC; then, turn the main power back on.

0002

illegal. The machine has detected a non-Canon MAC address.

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Code E743

Description DDI communication error The reader controller PCB has detected an error in communication between the main controller PCB an the reader controller PCB.

Remedy

Disconnect and then connect the DDI-S cable connector; replace the reader controller PCB or the main controller PCB.

E744 0001

language file/boot ROM error The language version stored on the HDD and the bootable ROM version are different from each other. The size of the language file on the HDD is too large. Download a language file with the correct version using the service support tool. Download a language file with the correct version using the service support tool. The machine cannot find a language file specified by Download a language file with the correct version using the service support tool.

0002

0003

config.txt stored on the HDD. The machine cannot switch over to a language file stored on the HDD.

0004

The machine cannot switch power to a language file stored on the HDD. The boot ROM mounted in the machine is one designed for a different model. boot ROM project error Turn off the main power, and replace the boot ROM with an appropriate one; then, turn the main power back on. Upgrade the boot ROM, or replace it.

0005

1000

The boot ROM connected to the machine is one designed for a different model. illegal boot ROM module version

3000

At time of start-up, the boot ROM is identified as not being able to operate normally.

E745

TokenRing board error When initializing the TokeRing driver, the machine Turn off the main power, and check the connector of the TokenRing board; then, replace the TokenRing, and turn the main power back on. faulty MAC address Turn off the main power, and replace the TokenRing board; then, turn the main power back on.

0001

failed to initialize the PCI.

0002

When initializing the TokenRing driver, the machine found that the MAC address was faulty.

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Code

Description The machine cannot obtain board information.

Remedy Turn off the main power, and replace the TokenRing board; then, turn the main power back on.

0003

When initializing the TokeRing driver, the machine suffered an error in obtaining/setting up the board information. connector error

Turn off the main power, and check the cable connection and the power supply of the MAU; then, turn the main power back on.

0004

When starting up the TokeRing driver, the machine suffered a connection error.

0005 E746

TBD wrong accessories board At time of start-up, the machine detected a UFR board Replace the UFR board with an appropriate one.

0003

designed for a different model. The machine checks the engine ID to see if it is a correct one. At time of start-up, the machine detects a scanner

Replace the scanner board with an appropriate one.

0004

board designed for a different model. The machine checks the engine ID to see if it is a correct one.

E747

error in image processing ASIC or memory control/communication control ASIC The machine has detected an error (e.g., image data --transfer error) in IC1015 (image processing ASIC) or IC1012 (memory control/communication ASIC; CPU) of the main controller PCB. Turn off the main power, and check the main controller PCB; then, turn the main power back on.

E803

door closed error The machine detected a remote (+24V) OFF state immediately after the door is closed. Turn off the main power, and check the DC controller PCB and the presence/absence of a fault in the interlock; then, turn the main power back on.

0001

fault in interlock; short-circuit in 24V system; other fault in power supply; open-circuit around power supply; blown fuse The machine detects a remote (+13V) OFF state immediately after the door is closed.

Turn off the main power, and check the DC controller PCB wiring and the presence/ absence of a fault in the interlock; then, turn the main power back on.

0002

fault in interlock; open-circuit in 13V system; other fault in power supply; open-circuit around power supply

E804

controller fan error

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Code

Description The machine has detected that the controller fan

Remedy Turn off the main power, and check the power to the fan or replace the fan; then, turn the main power back on.

0004

remained at rest for 16 sec continuously.

E805

fan error With the exhaust fan (front) in operation, the machine Turn off the main power, and check the DC controller PCB; then, turn the main power back on.

0001

does not detect a lock state for 5 sec continuously. disconnected fan connector; absence of lock signal because of fault in fan With the exhaust fan (rear) in operation, the machine

Turn off the main power, and check the DC controller PCB wiring; then, turn the main power back on.

0002

does not detect a lock state for 5 sec continuously. disconnected fan connector; absence of lock signal because of fault in fan With the ITB fan in operation, the machine does not

Turn off the main power, and check the DC controller PCB; then, turn the power back on.

0003

detect a lock state for 5 sec continuously. disconnected fan connector; absence of lock signal because of fault in fan With the fan and the toner fan in operation, the machine does not detect a lock state for 5 sec

Turn off the main power, and check the DC controller PCB wiring; then, turn the main power back on.

0004

continuously. disconnected fan connector; absence of signal because of fault in fan

<E602 in detail> If the machine indicates E602-xxyy, it requires different approaches as indicated by its suffix (detail code). If the machine indicates E602-xxyy, be sure to turn off and then on the main power once (so that the machine will execute automatic recovery sequence). T-14-3
xx 00 Partition entire HDD yy 01 Description The machine cannot recognize the HDD. The machine cannot find BOOTDEV at start-up.

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