Hi

LEARNERS
Sunil Kumar
NAME
Assessor
Name MR.Muralidhar pushpanathan
COURSE
CH11
TITLE
I.V.NAME
UNIT No&
Title
Outcome UNIT-5
Number &
L01-Examine the functions of international travel
Statement organizations within the airline industry.

Statements

L02-Demonstrate knowledge of aviation geography and

associated terminology.

LO3- Examine documents and regulations used in air travel.

LO4- Explore the options available when planning an

itinerary and making a booking.

Issue Date |Submission Date

Learner’s Declaration I confirm, the contents of the final assignment submitted, is

based on personal research and analysis.
Learners Name Sunil Kumar | Date 27/10/2023
Batch code U3 | Ref.id-FIAT/DSE/23-24/93
Your assignment will not be accepted if it does not contain
the list of source details of the text material referred to and
Instructions the details of the people contacted in accomplishing this
project and the tasks attached .
• Explain the functions and responsibilities of travel
organisations
Purpose & Aims •Evaluate the importance of international aviation
conventions.
• knowledge of the geography of the aviation industry
• Use appropriate terminology associated with the aviation
industry.
 • Identify the main documents required by passengers
• Investigate different uses of the Travel Information Manual.
• Explain the planning process for an air travel itinerary
•Using timetables and tariffs produce a detailed itinerary
and tickets for a minimum five day tour.

Background You are working in an Air travel organization like a Travel

agency or a Tour Operating company as a counter staff.

Guidelines: Students to attempt the below questions for getting PASS/ MERIT/
DISTINCTION

1. Write your responses in the space provided below the questions

2. Review your answers before submitting the Assignment

TIMELINE: You can take up to One week to submit the Assignments

Question. 1. A customer walks-in: he/she wants to go out on a tour with family. Plan the trip according to
the passenger’s necessities:

A) You are required to write about any 2 countries, travelling to two respective cities in each of
them. The choice of Countries/cities should have some history and tourist attractions.

*Note: Minimum 2 and maximum 6 destinations in each city. (PASS)

B) Each country has its own travel set of laws: be explicit in explaining how to reach that country
along with the customs, currency, and the airport tax regulation policy (if required). (PASS)

C)Prepare itinerary for the client. Itinerary prepared for the client should have Day to Day itinerary for
the passenger with a return journey planned from the home country. (PASS)

Answer:

TWO COUNTRIES
SRILANKA Cambodia
• TWO CITIES FROM EACH COUNTRY

• 1 Colombo 1 Phnom penh

2 Nuwara Eliya 2 Siem Reap
There are sixteen places for tourist attractions

Combodia History
In the fifteenth century, Cambodia experienced a decline of power, and in 1863, it
became a protectorate of France. After a period of Japanese occupation during
the Second World War, Cambodia gained independence in 1953. The Vietnam War
extended into the country in 1965 via the Ho Chi Minh and Sihanouk trails.
Combodia

Custom
All individual travelers to Cambodia over the age of 18 are permitted to bring the following goods free of
customs, duties, and taxes:

Up to 2 liters of wine

400 cigarettes, 100 cigars, or 400 grams of tobacco

350 milliliters of perfume and ornaments

Medicine for personal use

Other items not categorized as prohibited goods that the passenger requires for traveling, in limited
quantities

COUNTRY Cambodian

CAPITAL Phnom penh

https://kenfoxlaw.com/cambodian-
CUSTOM customs-and-ipr-enforcement-
what-you-need-to-know
CURRENCY Cambodian Riel

TELEPHONE +855

DEL-PNH-CMB
1 The Great Duke Hotel Following a hotel pick-up at 8 am from Phnom Penh City area
hotel,your first stop will be Royal Palace. 15 minutes • Admission Ticket

2 Royal Palace

The Royal Palace is one of Phnom Penh’s most splendid architectural achievements.It is home to His
Majesty Preah Bat smdech Preah Norodom Sihanouk and Her Majesty Preah Reach Akka-Mohesey
Norodom Monineath. 1
3 Silver Pagoda Next,head to Silver Pagoda in Phnom Penh is such a phenomenal area in Cambodia filled
with hundreds of years of history.The sculptures and sheer construction of the palace leaves even the
most seasoned traveler in awe because of the stunning structure.The Silver Pagoda is considered Read
more 1 hour • Admission Ticket Include

4 National Museum You will visit National Museum.Cambodia’s National Museum offers a charming
setting for a stunning collection of ancient Khmer art.Predominantly constructed of sandstone,the
sculptures date from both the Angkorean and pre-Angkorean eras.These exhibits are complemented by
more rec Read more 1 hour • Admission Ticket Included

Day-2 1 Next morning after the breakfast at 08:30 you visit Wat Phnom.The temple has a strong
connection with establishment of the capital city of Cambodia.The current name of the city Phnom-Penh
in native language means literally the hill of Ms. Penh. 1 hour • Admission Ticket Include
2 Tools Sleng Genocide Museum Continue to Tuol Sleng Genocide Museum.Tuol Sleng Genocide Museum
was one of hundreds of detention and interrogation centers created all over Cambodia by the Khmer
Rouge who gave the former high school the sinisterly innocuous name S-21 where countless thousands
of Cambodians were ruthlessly processed until they were dead. 1 hour • Admission Ticket Included

3 Choeung Ek Genocidal Center After lunch at your own cost you will visit Choeung Ek Genocidal
Center.It represents one of the all too frequent dark periods in world history,this one between 1975
to1979.During these four years of awful civil war an estimated 1.7 million people were massacred.This
place of incredible tragedy has today been sensitively converted into a peaceful visitors’ centre and the
disturbing story is retold;we are walking across the very ground where nearly 20,000 Cambodians were
murdered.Even today,following periods of heavy rain,fragments of clothing and bones from victims will
surface through the mud. Read less 1 hour • Admission Ticket Included
 • 4 Russian Market You will head to Russian Market.Russian Market is the most popular market
among tourists and expats and the best place to pick up souvenirs. Russian market is known to
the locals as Phsar Toul Tom Poung.The reason why it is called Russian market is because it was a
popular market among the Russian expats during the 1980s when most of the western expats in
Phnom Penh were Russian. At 07:00 pm,we towards to Angkor wat approximately 11:00 pm we
rich the Royal Crown Hotel.

Royal crown Hotel & spa

Day 3 - Angkor Wat Tourl

Good for:

The star attraction in Siem Reap is undoubtedly the Angkor temples. These ancient ruins are
simply, with the smaller structures giving you a real Indiana Jones feeling. It can be a little tirin
breathtaking g to spend a full day in the sun, wandering around the historical hallways, so you
might want to consider just doing a half-day tour, though that does mean you run the risk of
missing out on some of the secret gems of the expansive Angkor Archaeological Park.

The essential must-see temples are Bayan Temple, Ta Prohm Temple and, of course,
Angkor Wat itself. Seeing either the sunrise or sunset from Phrom Bakheng is also a
memorable experience to include in your 2 days in Siem Reap. The sunrise tends to be less
crowded and more spectacular, though it does mean having to wake up very early to get
there on time.
2 Night 1 - Phare Circus and Pub Street

Good for

You might need to allow a few hours to recover from your temple tour, but you
should try to be ready for 7.30pm to see the extraordinary Phare, The Cambodian
Circus. Combining acrobatics and dance with storytelling, it is both a fun display of
athletic performance and a moving tale of Cambodia history and culture.

From there, head to the nightlife hub of Siem Reap – Pub Street – for cheap
draught beer. The short road is lined with fun and lively bars and clubs with
excellent drinks offers. There are also plenty of great restaurants in the nearby
alleys.

Day-4 Morning :
: You will be out for a visit by boat cruise, discovery the great lake “Tonle Sap”: real
interior ocean where there are a lot of fish and exported by the multiple villages of
fishermen who you have got the occasion to approach. You will visit as well a fis h
and Crocodile, Lunch at a famous local restaurant.

Afternoon

: Psar Chas or Psar Chaa is a local market in Siem Reap for shopping for plenty of
cheap souvenirs, clothes, and delicious street food. There are more than 300
shops selling souvenirs including sculpted wood, colorful postcards, silverware, silk
fabrics, stone carvings, Cambodian handicrafts, textiles, and handmade products
like bags, jewelry, and purses.after shopping driver will drop you pehnom penh
pairport.
Custom. Passenger’s Baggage Exemptions- TouristsPersonal clothing and
other essentials;Two regular-size bottles of wine and one and a half liters of
spirits;Toilet water not exceeding a quarter liter, and a small quantity of perfume
and souvenirs, value not exceeding US $250 not meant for commercial purpose

History of srilanka -Sri Lanka’s documented history goes back 3,000

years, with evidence of prehistoric human settlements that dates back
125,000 years. The earliest known Buddhist writings of Sri Lanka,
known collectively as the Pāli canon, date to the fourth Buddhist
council, which took place in 29 BCE.

SRILANKA
COUNTRY

CAPITAL COLOMBO

CUSTOM Customs Information Center: +94

11 2143434 Ext.7030 ·
 [email protected]. Categories.
Biodiversity Protection …

CURRENCY RUPAYAN

TELEPHONE +94

Galle Face Hotel

Driver will drop you in the hotel and same driver next morning pickup you at the
hotel.

Day:5.The Gangaramaya Buddhist temple complex is a

maze of buildings, each holding a vast range of Sri Lankan artefacts and
religious relics. It is one of the oldest Buddhist temples in Colombo,
started by a monk in the late 19 th century. The temple has passed hands
over the years and today it is much more than a traditional temple.
Nowadays, it is a place of worship, a place to learn and a cultural centre
for visitors and locals. There are some strange things in the
Gangaramaya temple (including, sadly, a large stuffed elephant) and in

places it feels part- museum, part temple.

2.Stroll along the ocean-front Galle Face Green

Galle Face Green is an ocean-facing beach and green park space in Colombo. When I researched
Colombo beforehand, this area was described as a ‘Popular waterfront destination with a long
walkway, food stalls, sandy beach & scenic views’it is a nice spot to get away from the hustle
and bustle of the city, but it was not as scenic as I had anticipated. Perhaps I’ve been spoilt with
some of the coastal parks I’ve visited before!If you are walking towards the Fort area from the
South of Colombo city, then the path here along Galle Face Green is the best route to take with
it’s sea views.

3.Visit the Dutch Hospital

Colombo’s Dutch hospital is a shopping precinct in the Fort area of the city. Similar to the Dutch
Hospital in Galle Fort, it is a former 17th century hospital which now houses upmarket shops and
restaurants around two central courtyards. If you’re on a budget, like us, grab some local street
food and sit outside the front of the centre with the locals, taking in all the hustle and bustle.

Day:6. Chill out at a rooftop pool :- Many of the hotels in Colombo have
pools with views across the city skyline and some of them are not as expensive as you might
think. We stayed at the Cinnamon Red, which was a great value, modern hotel on the edge of the
main city centre. Lazing by the pool was the perfect way for us to spend a couple of hours in the

afternoon getting over our jetlag and cooling off from the mid day heat!.
 5 Enjoy cocktails at a rooftop bar :-Where you can enjoy a cocktail in
the evening, overlooking the city. It’s a great way to end the day

Day:-7We’ll pick you up at your hotel in Colombo between 7 and 9 am to drive to

Kithulgala. In this beautiful inland Sri Lankan town, we’ll get the adrenaline pumping by rafting
on the Kelani Ganga River. You’ll be sure to have fun! After enjoying this experience, you’ll
have one hour free for lunch.
2 .Next, we’ll visit the Devon and Saint Clair waterfalls, these spectacular natural landmarks will
leave us speechless! The tour will continue in Nuwara Eliya, did you know that it is one of the
most beautiful cities in the interior of Sri Lanka? We’ll appreciate its charm with a night tour that
will include a tour of the illuminated buildings on the shores of Lake Gregory.The day will end
at a centrally located hotel in Nuwara Eliya.
Day:-8After breakfast at the Nuwara Eliya hotel, we’ll drive to the outskirts of the city to
visit the Hindu temple of Seetha Amman. As soon as you arrive you’ll be captivated
by the colourful sculptures. Next, we’ll visit the nearby Haggala Botanical Gardens. Here we’ll
discover one of the country’s leading collections of flora.
2After a free hour for lunch near Haggala, we’ll visit a tea plantation and factory. Our last stop
will be in front of the Ramboda waterfall, which will surely surprise you.The tour will end

returning to you Bandaranaike International Airport

Question2. A). Give an explanation about the international travel organisations(Merit)

IATA

IATA stands for International Air Transport Association, IATA was founded by the airlines in
1945. It is a non-governmental organization and draw its legal existence from a special act of the
Canadian parliament,given royal assent in December 1945. The association has two main offices,
one in Montreal and the other in Geneva,

AIMS

To Promote…Safe, regular and economical air transport for the benefit of the people Of the
world, to foster air commerce and to study the problemsConnected there with.To
Provide…….Means for collaboration among the air transport enterprises engagedDirectly or
indirectly in international air transport services.

To Co-operate… With international civil aviation organization and other

internationalOrganizations.IATA roles in air transport

Financial role > It concerned with data collection and with many of the airlines Common
problems in regard to currency and exchange, taxation charges, insurance and statistics.

Traffic services>

Of crucial significance for the worldwide system is the whole series of StandardizationMeasures-
ticket format, airway bills and other Documents, plus uniform procedure baggage, and
cargoHandlings. These activities are grouped under the generic heading of Traffic services.

1 Passenger services

2 Cargo services

3 Airport handling

UFTAA
UFTAA stands for Universal Federation of Travel Agent Association UFTAA was founded in
1966 by merger of International federation of travel agencies (IFTA) and universal organization
of travel agent association.

The Aims Of UFTAA

To unite and reinforce National association and organization of travel agents.

To act as a sole representative of the travel agency profession at International and Worldwide

To ensure the maximum possible cohesion, prestige, protection and development of theeconomic
and social sphere for the tourist trade economy.

PATA

PATA Pacific Asia Travel AssociationPacific Area Travel Association was founded in the year
1951 to stimulate interest in the pacificregion as a vacationland, and to develop, promote,
facilitate travel to the many pacific destinations. Its headquarter established in San Francisco,
USA in 1953, PATA first Asian office was opened in Manila, Philippines in the year 1976.
ICAO

International Civil Aviation Organisation created as a permanent body on April 4,1947 for the
purpose of promoting the safe and orderly development of civil aviation throughout the world.
The agency headquarters are in Montreal.

Warsaw Convention

Warsaw Convention

WARSAW CONVENTION BUREAU

Warsaw convention is the carrier is liable to the passenger shipper or consignee, unless it can
prove that it has taken all necessary measure to avoid damage.In 1929, the warsaw convention an
intergovernmental agreement concluded with several amendments and additions which include
the liability of airlines for death or injury to passenger and for loss, damage or delay to baggage
and cargo in most international travel. The warsaw convention does not handle all legal aspects
of the relationship between the airlineAnd the passenger, condition of contract which is printed
on the passenger tickets include liability whichIs not handle by the convention. For most
journeys the convention limits the airlines liability for loss ofOr damage to checked-in baggage
to about 95 or 5 euro per pound or to 200 Eurofapprox. $400) forUnchecked hand baggage.
Higher figures apply on US flights.

Compensation for injury or death by theWarsaw convention at about 100005 to 200005 on flight
outside the US. But for any flight involving a stop in the US an airline has a maximum liability
of 750005.

Montreal Convention

The Montreal convention 1999 establishes airline liability in case of death or injury to passenger,
as well as in case of delay, damage or loss of baggage and cargo. The maximum baggageliability
limit for checked and unchecked baggage is 1000 SDRS (1400-1500$) per customer unless
aHigher value is declared and applicable charges are paid in advance. Special drawing rights in
aninternational monetary fund currency unit
CHICAGO.

CONVENTION AND TOURISM BUREAU

In this convention nearly all countries active in international air transport, participated.
TheChicago convention governs relation between states on technical as well as commercial
subjects connecting International air transport such asFlying over territory of contracting states
fair services), customes rules of the air spread of disease”Nationality of aircraftFacilitation
(customs, accident investigation etc.)DocumentsInternational standards and practices, including
those for carriage of dangerous goods.Statistics, Finance, Technical assistance etc.

B)The client is probing to find how knowledgeable you are in the Travel Industry,
to see if you are qualified enough to prepare this package for him. So he has put
forward a new question for you. Please write your response/s below. (Merit)

“Can you please explain “the freedoms of the air with regard to my package?
Which freedomsare applicable to my route, using the route and airlines that you
have chosen for my tourpackage?

Note – Please explain the different freedoms of the air and then present the
applicable

Freedoms which are achieved in the package

Answer-
FREEDOM OF THE AIR

1 The right to fly over a foreign A flight from Canada to

country without landing Mexico, flown by a Mexican
airline. Flying over the United
States

2 The right to refuel or carry out A flight from the United

maintenance in a foreign country Kingdom to the United States,
without embarking or flown by a British airline,
disembarking passengers or refueling at an Irish airport.
cargo.

3 The right to fly from one's own A flight from New Zealand to
country Japan, flown by a NewZealand
airline.

4 The right to fly from another A flight from Chile to Brazil,

country to one’s own flown by a Brazilian airline.

5 The right to fly between two A flight from Melbourne,

foreign countries on a flight Australia to Kuala Lumpur,
originating or ending in one's Malaysia, with a stop in
own country. Denpasar, Indonesia, flown by a
Malaysian airline. Passengers
and cargo may travebetween
Melbourne and Denpasar, with
no intention tocontinue on to
Kuala Lum

6 The right to fly from a foreign A flight from New Zealand to

country to another while Colombia, flown by an airline
based in Chile, with a stop in
stopping in one’s own country Santiago, Chile. This can also be
for non-technical reasons a flight by a Colombian airline
flying under the 5th freedom,
allowing codeshare by the
Chilean airline which uses the
6th freedom.

modified 6th The right to fly A flight between two airports in

between two places in a foreign
while stopping in one’s own the United States, flown by an
country for non-technical airline based in Canada, with a
reasons. stop in Canada.

7 The right to fly between two A flight between Spain and

foreign countries, where the Sweden, flown by an Irish
flights do not touch one's own airline.
country.

8The right to fly inside a A flight operated by a South

foreign country, having started African airline between San
from or continuing to one's own Francisco and Cape Town, with
country a full stop in New York.
Passengers and cargo may board
or disembark the flight in New
York, with no intention to board
the flight to Cape Town.

9 The right to fly within a A flight flown between Paris and

foreign country without Lyon by a German airline.
continuing to one's own country.
Question3. Why do you think your package is of good quality? Can you please
elaborate?

Can you compare your package with a similar package of any other tour operator
and tell the client of the advantages of your package.
(Distinction)

Note- Give the highlights, advantages of the packages including the relevant
measures taken while making the package and how all those measures has helped
package and passenger directly or indirectly ie; by saving time, money, making the
tour more interesting etc.

Answer

Yes, no doubt our package is always of good quality we have charged less cost of travel, we
include all the needs of our customer in one package like Accommodation, meals, transportation,
flight tickets, free events tickets etc. we have alliance with 5 star hotel in all countries and they
offer special discount for our customers, we also give discount in flight tickets. We also have
tourist guide in another countries so you don’t have to find the guide. We have 24x7 support for
our customers. You will feel refresh after this trip… Enjoy your trip with

Advantages of our Package

•WE provide great value for money

•It might be difficult to complete all tourist spot due to shortage of time but we make a complete
list to cover all the major tourist spots we includes luxury destinations

•We are giving you complete package (Home country to back home country)

•Package includes Accommodation, meats, cab facilities, tourist guide. Air tickets and travel
Insurance.

•We used to make accommodation in 5 star hotels.

.