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    DQ 5

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    GS々DEVIL Neeruttar
    This course provided valuable insights into effective workplace communication strategies. The student learned that active listening is critical for managers, including paying close attention, repeating what is said, and responding meaningfully to build confidence and relationships. Managers were also taught various conflict resolution styles and how to select the appropriate approach based on the situation. Negotiation techniques like preparing well, listening actively, and creative problem-solving were also covered. The student plans to apply these skills as a manager, such as actively listening to employees, giving constructive feedback, and having a crisis communication strategy in place.

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    DQ 5

    Uploaded by

    GS々DEVIL Neeruttar
    17 views3 pages
    This course provided valuable insights into effective workplace communication strategies. The student learned that active listening is critical for managers, including paying close attention, repeating what is said, and responding meaningfully to build confidence and relationships. Managers were also taught various conflict resolution styles and how to select the appropriate approach based on the situation. Negotiation techniques like preparing well, listening actively, and creative problem-solving were also covered. The student plans to apply these skills as a manager, such as actively listening to employees, giving constructive feedback, and having a crisis communication strategy in place.

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    DQ-5

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    This course provided valuable insights into effective workplace communication strategies. The student learned that active listening is critical for managers, including paying close attention, repeating what is said, and responding meaningfully to build confidence and relationships. Managers were also taught various conflict resolution styles and how to select the appropriate approach based on the situation. Negotiation techniques like preparing well, listening actively, and creative problem-solving were also covered. The student plans to apply these skills as a manager, such as actively listening to employees, giving constructive feedback, and having a crisis communication strategy in place.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    17 views3 pages

    DQ 5

    Uploaded by

    GS々DEVIL Neeruttar
    This course provided valuable insights into effective workplace communication strategies. The student learned that active listening is critical for managers, including paying close attention, repeating what is said, and responding meaningfully to build confidence and relationships. Managers were also taught various conflict resolution styles and how to select the appropriate approach based on the situation. Negotiation techniques like preparing well, listening actively, and creative problem-solving were also covered. The student plans to apply these skills as a manager, such as actively listening to employees, giving constructive feedback, and having a crisis communication strategy in place.

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    © All Rights Reserved
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    Download as docx, pdf, or txt
    of 3

    Summary Discussion: CLO 1, 2, 3, 4, 5

    In a 200-250 word discussion post, summarize your major findings from this course. Focus on the
    ideas that were new, eye-opening, and changed the ways you approach workplace communication
    as a leader/manager. Discuss how this new knowledge will influence your communication behaviors.
    If you have already applied or are planning to apply any course outcomes to making your workplace
    communications more successful, include those examples in your post.

    Make sure to cite the sources (1-2) that proved to be most useful in learning this course.

    Comprehensively respond to at least two of your peers’ posts.

    Learning framework

    I learned a lot about the value of effective communication in the workplace as a leader or manager
    through the MGT600 Influential and Impactful Communication course. Some of my most eye-
    opening discoveries were the significance of attentive listening. Active listening includes paying great
    attention to what somebody is saying, repeating their words to demonstrate expertise, and
    responding meaningfully.This form of listening can aid in the development of confidence and
    relationships with colleagues and employees. I also learned how crucial nonverbal communication
    is, as it may be responsible for up to 90% of the message we send. It is vital to be aware of our facial
    expressions, body language, and pitch of voice when communicating in order to guarantee that our
    intended point of view is conveyed.

    Another important concept was the importance of interpersonal skills in communicating effectively.
    Emotional intelligence includes being aware of how we feel as well as how others feel, managing
    how we feel, and using empathy to empathise with and sympathise with others. This ability can aid
    in the development of trust and rapport, particularly in challenging or high-stress situations.

    I intend to put my study findings into practice in the future by paying particular attention to my
    colleagues and modifying how I interact to better match their needs.I feel that this will lead to
    stronger teamwork and greater working relationships. Furthermore, rather than being combative, I
    intend to approach challenging discussions with an even more receptive and collaborative
    perspective.

    Finally, the Influential and Impactful Communication course provided me with invaluable insight into
    effective communication strategies. I aim to use these notions to my encounters at work in order to
    strengthen bonds and get better results.

    References

    Rice, D., & Galbraith, M. (2008, November 16). .,. ., - YouTube. Retrieved April 18, 2023,
    from https://us.sagepub.com/en-us/nam/managerial-communication/book270136#resources
    This class has provided me with a lot of new and eye-opening information on workplace
    communication. The value of excellent communication as a leader/manager cannot be overstated.
    I've studied a variety of skills and strategies for communicating, dispute resolution, bargaining, and
    coping with communication crises.

    One of the most important lessons from this training is the value of active listening. It is critical
    for a leader/manager to actively listen to employees and allow them to share their issues and
    thoughts. Managers can gain insight into their employees' perspectives and experiences just by
    listening (Eldridge et al., 2020). This not only fosters a nice work atmosphere, but it also boosts
    productivity and creativity. I've also learnt how important it is to provide constructive comments.
    Feedback should be detailed, timely, and behavior-focused rather than personality-focused. Active
    listening also entails asking questions to ensure that we grasp the material (Bond, 2012). This
    strategy promotes growth and development while avoiding disputes and misunderstandings.
    Managers may make a conscious effort to set aside distractions and devote their full attention to the
    speaker by actively listening to employees. Managers can also concentrate on behaviors by offering
    constructive criticism. Managers can also focus on actions rather than personalities by delivering
    constructive comments. They can also present specific examples of problematic conduct and offer
    ideas for change. Managers might also follow up with employees to confirm that the feedback was
    received and understood.

    In terms of conflict resolution, I've learnt about several approaches, such as partnering,
    compromising, competing, avoiding, and accommodating. Each style has advantages and cons, and
    it is critical to select the best style based on the scenario. Furthermore, I have learnt the necessity of
    recognizing and resolving disagreements as soon as possible before they grow into big concerns.
    Managers can analyze the issue and consider the interests of all parties involved by selecting the
    right conflict resolution style. They can also promote open dialogue and endeavor to understand
    each party's underlying issues. Managers should also consider hiring a mediator to help with the
    dispute resolution process.

    Negotiation is another key part of professional communication. Finding a mutually


    advantageous solution to an issue is the goal of negotiation. I've studied several negotiating
    techniques, such as distributive, integrative, and ethical bargaining. Preparation, active listening, and
    creative problem-solving are also crucial qualities for effective negotiating. Managers may prepare
    carefully for negotiations by outlining their aims and objectives, investigating the opposing party's
    interests, and contemplating viable solutions. They can also actively listen to the opposing party and
    look for areas of agreement. Managers can also utilize innovative problem-solving strategies to
    develop mutually beneficial solutions.

    I've also learnt how to handle communication crises. Communication breakdowns may harm a
    company's reputation and bottom line. It is critical to have a crisis communication strategy in place,
    establish clear communication routes, and address the situation in a timely and open manner while
    dealing with a crisis. Managers may foresee impending crises and build a response plan by
    implementing a crisis communication strategy. They can also select a spokesperson to connect with
    stakeholders and develop clear communication routes. Managers might also perform frequent crisis
    drills to confirm that the strategy is working.

    In conclusion, this training has given me useful ideas and practices for efficient professional
    communication. In the future, I intend to use what I've learned in this course to strengthen my
    communication skills as a leader/manager. I will actively listen to my staff, offer constructive
    criticism, select the proper dispute resolution approach, negotiate successfully, and implement a
    crisis communication strategy. Finally, excellent communication is critical for developing strong
    connections, increasing productivity, and accomplishing corporate objectives.

    References

    Bond, C. W. (2012). An Overview of Best Practices to Teach Listening Skills. International Journal of
    Listening,
    26(2), 61–63. https://doi.org/10.1080/10904018.2012.677660

    Eldridge, C. C., Hampton, D., & Marfell, J. (2020). Communication during crisis. Nursing Management,
    51(8), 50–
    53. https://doi.org/10.1097/01.numa.0000688976.29383.dc

    Veltsos, J. & Hynes, G. (2021). Managerial Communication: Strategies and Applications (8th ed.).
    Wiley

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