INTRODUCTION

Employee satisfaction is the terminology used to describe whether employees are happy and
contented and fulfilling their desires and needs at work. Many measures purport that
employee satisfaction is a factor in employee motivation, employee goal achievement, and
positive employee morale in the work place.

Employee satisfaction, while generally a positive in your organization, can also become a
downer if mediocre employees stay because they are satisfied and happy with your work
environment. Factors contributing to employee satisfaction include treating employees with
respect, providing regular employee recognition, empowering employees, offering above
industry-average benefits and compensation, providing employee perks, and company
activities and positive management with a success framework of goals, measurements, and
expectations. The critical factor with employee satisfaction is that satisfied employees must
do the job and make the contributions that the employer needs. If they don’t, all that the
employer does to provide an employment that satisfies employees is for naught

I am discussing in this project, “THE EMPLOYEE SATISFACTION ON OTTATHINGAL

TRADERS ,PALATHINGAL, PARAPPANANGADI”. It is a wholesale shop. Here, more
than 60 employees are working. OTTATHINGAL TRADERS supply products in
Malappuram,Calicut, and Thrissur districts. Through this project, I can find “THE
EMPLOYEE SATISFACTION ONOTTATHINGALTRADERS ”

1
 SCOPE OF THE STUDY

A study on employee satisfaction is more scope in the modern world. It helps to on

OTTATHINGAL TRADERS ,PALATHINGAL, PARAPPANANGADI. The satisfied
employees are working in effectively than dissatisfied employees. Satisfactory of employees
is needed for the firm to achieve their objectives. This study will help them identify and
explain employees problems and to solve it

IMPORTANCE OF THE STUDY

In every organization the employees are so many problems are faced from the management.
The main reason for employees problems like poor atmosphere, irregular salary system, lack
of training, problem on accommodation, problem on food, poor quality etc. This project is
study the problems and challenges faced by employees in OTTATHINGAL
TRADERS ,PALATHINGAL, PARAPPANANGADI. Employee is the most important factor
of a successful performance of the organization. The success and growth of an organization is
related with better employee satisfaction, customer loyalty, and repeat purchase. The satisfied
and motivated employees are working in efficiently more than the dissatisfied employees

STATEMENT OF THE PROBLEM

This study also helps to identify detailed analysis of employees and their work satisfaction.
And provide humble suggestions to improve the efficiency of each department

OBJECTIVES OF THE STUDY

Primary objective

 To find out the employee satisfaction in OTTATHINGAL

TRADERS ,PALATHINGAL, PARAPPANANGADI

Secondary objectives

 To collect employees opinion on wage and other benefits.

 To find the motivational factors of employees.
 To analyze the problems faced by the employee.

2
 DATA SOURCE AND METHODOLOGY

Population
The population is the employees in OTTATHINGAL TRADERS ,PALATHINGAL,
PARAPPANANGADI

Sample size

The 50 sample were selected for the purpose of this study.

Method of sampling

Samples are selected through convenient sampling

Data source

The data are collected from primary and secondary.

Primary data

 Questionnaire
 Personal interview

Secondary data

 Website
 Books

Tools of the study

 Table
 Graph
 Questionnaire
 Diagram

PERIOD OF THE STUDY

The study covered a period of 21 days

3
 LIMITATION OF THE STUDY

 The sample size is limited to 50 employees only.

 The time and resources are available to limited
 The employees are not ready to freely answer because of their busy job
 The research conducted on the basis of sample, so it would have the sampling errors
 Here we are looking only OTTATHINGAL TRADERS , not consider other
organization

4
 REVIEW OF LITERATURE

A literature review is a comprehensive summery of previous research on a topic. The

literature review surveys scholarly articles, books, and other sources relevant to a particular
area of research. The review should enumerate, describe, summarize, objectively evaluate and
clarify this previous research it should give a theoretical base for the research and help you
(the author) determine the nature of your research . The literature review acknowledges the
work of previous researcher’s, and in so doing, assures the reader that your work in the field
of study, that the author has read, evaluated, that work in to the work at hand.

A literature review shows your reader that you readers that you have an in –depth grasp of
your subject; and that you understand where your own research fits into and adds to an
existing body of agreed knowledge.Some importance research works undertaken in recent
years which are very closely connected with the present study are reviewed.

Warn (2003)

highlighted on work place dimensions leading to stress & eventuallyreducing job satisfaction.
Stress is generally experienced due to loss of control of the desired outcomes of the job.
Stress is felt at the work place due to lack of power, role conflict and role ambiguity leading
to job dissatisfaction. The concept of controllability brings in a solution in decreasing the
stress and leading to job satisfaction, wherein an individual brings in a mindset of
expectations and needs which is dependent on the individual’s aspirations and control over
various aspects of work situations. A positive working atmosphere like positive learning
environment orno harassment environment or not being fearful in work place helps in
reducing stress and achieving job satisfaction.

Rama Devi (1997)

conducted a study on faculty Job Satisfaction and their views onmanagement of the two
universities in Andhra Pradesh. The sample consisting of 200teaching faculty and 100
members were selected randomly from each university and the attempt was made to measure
Job Satisfaction of the faculty in universities of Andhra Pradesh. The study found that the
factors such as freedom in job, scope for self- improvement, income and job security were
causing satisfaction while bureaucratic rules,no recognition for work and routine work were
causing dissatisfaction to them

5
Ramayah (2011)

evaluates within the Malaysian context whether mentoring leads tojob satisfaction. His
findings reveal that career mentoring was related to all the dimensions of job satisfaction. The
dimensions of job satisfaction studied here were: job itself, co-workers, supervisors, and
promotion. Mentor plays an important role in higher level of learning always and it directly
results in positive employee outcomes. But, psychological mentoring doesn’t have a
significant relationship with the three factors of job satisfaction (co-workers, job itself and
promotion). It is also stated in the study that because psychological mentoring leads to non-
monetary satisfaction, employees at maximum time don’t value it.

Rajesh (2007)

Studied the Quality of Work life and Job satisfaction in 10 IT Companies professionals from
3 cities i.e. Hyderabad, Bangalore and Chennai. The objectives of the study were to explore
the levels of Job Satisfaction and relationship between demographic characteristics and
satisfaction, to find differences exists between demographic characteristics with overall Job
Satisfaction, to identify specific Indicators that causes dissatisfaction and to examine the
hierarchy of needs among IT Professionals. The questionnaire was administered to collect
primary data. The study revealed that higher income groups and higher experienced were the
most dissatisfied with Job Security. It was also showed that the most satisfied employees in
IT Industry were of Hyderabad, followed by Chennai and Bangalore respectively.

Oshagbemi (1999)

highlights the academics and their managers ‘job satisfaction levels: A comparative Study.
Managers and academics are not able to achieve job satisfaction because they are not satisfied
with the present pay, research and administration and management. Therefore, organizations
have to look forward for the ways to reduce the dissatisfaction level where in they can make
few changes to the code of conduct of the administration and management and helping the
employees to achieve a satisfaction level.

Silverthrone (2008)
studied the contribution of personality variable locus of controlon job satisfaction and related
outcomes such as performance and job stress. Findings reveal that internal locus of control
leads to lower level of job stress and higher level of job satisfaction and performance.
External locus of control doesn’t reduce the job stress whereas internal locus of control leads
to performance and satisfaction by reducing the job stress.

6
Artz (2010)

studies the link between Fringe benefits and job satisfaction. Fringe benefits always don’t
lead to job satisfaction. It is always acceptable to an extent where in the employee has a
feeling that he is able to satisfy his needs. Many a times it is found that it doesn’t match the
requirement of the employee leading to dissatisfaction. Therefore, organizations have to
review their system in a better way which will provide fringe benefits as required and provide
employees every opportunity to avail them, ultimately leading to job satisfaction.

Salman Khalid (2010)

examined Job Satisfaction level of Bank Employees in Punjab Province. The information
collected from 144 respondents from four Banks employees who were randomly selected
from both public and private sector banks. Five components of Job Satisfaction such as work,
pay, promotion, salary and recognition were examined besides overall Job Satisfaction. The
findings of the study indicated that the sectored differences in terms of salary, promotions,
job security, recognition and benefits play significant role in influencing one’s perception of
job satisfaction. Private sector bank employees reported dissatisfaction in terms of Job
Security. To overcome this obstacle private sector banks need to introduce special schemes
related retirement, pension, gratuity and other benefits to enhance the employee’s sense
regarding job security in effort to increase organizational commitment which in turn will lead
to employee’s commitment and high degree of satisfaction.

7
EMPLOYEE

An individual who works part time or full time under a contract of employment, whether oral
or written, express or implied, and has recognized rights and duties also called worker.

SATISFACTION

Customer level of approval when comparing a product perceived performance with his or her
expectation. Also could refer to discharge, extinguishment, or retirement of a obligation to the
acceptance of the obligor, for fulfillment of a claim. While satisfaction is sometimes equated
with performance, it implies compensation or substitution where as performance denotes
doing what was actually promised. See also accord and satisfaction.

FACTORS AFFECTING SATISFACTION

The following mentioned are few best factors of job satisfaction. They are:

1.The co-workers:

The people who you work can be either one of two kinds. First, they might be nice friendly
people who are sure about their own abilities and are always willing to help you in time of
need. Working with such people is not only very easy but it also becomes very fun. Overtime
such people do not remain simply co-workers, but they become family. As opposed to this, in
some companies there are co workers who are so insecure that they are willing to stab you in
the back just to get ahead in the career front. Working with such people will indeed take a toll
on you and make you dread coming to office.

2.The boss and management style:

A major factor affecting your job satisfaction is the kind of boss which you have to work
under. If your boss is someone who is approachable and listens to whatever grievance you
have, then working for him automatically becomes rather pleasurable. However if your boss
is someone who is never willing to be there for you in your time of distress then working
under him can be a source of great dissatisfaction. In addition to this, the management style

8
of your immediate senior is also an important factor. If you are an independent worker then
someone constantly micromanaging you might get on your nerves.

3.The general working environment:

There are many companies which ensures that the work environment of their company is
proper as they strongly believe that if the environment is not conducive to work, then
employees will not be able to give their best at all times. Companies where there is too much
of work place politics or negativity are never able to make it big, simply because they have so
much internal conflict which does not let them proceed. Similarly the workers must feel safe
and secure within the four walls of the office. Without this safety they will never have any
kind of happiness or job satisfaction, rather they will be working in fear.

4. The salary which you receive from the company:

Nowadays, we are all well aware of the fact of how powerful money is. If you do not have
money then surviving itself becomes a challenge. A major factor affecting your job
satisfaction is the salary which you receive from the company which you are working under.
Those individuals who feel over worked, yet under paid are never able to give their all to the
company, simply because they feel that their contributions to the company are not adequately
rewarded, monetarily. Good companies value their employees a great deal and they will never
let their employees feel this way. They will rather, go out of their way to ensure their workers
are happy and provide employee job satisfaction

5 .The facilities you are offered:

There are many companies which might not be paying their employees a huge salary but they
do make up for this, by giving adequate facilities and benefits in order to keep them satisfied.
This is indeed one of the major factors that influences employee job satisfaction. What people
do not realize is that even small facilities here and there do account for a lot. It lets the
employees know that the company does care for their well being and has their best interest at
heart. This does eventually bring out the best in all the workers and encourages them to work
harder.

9
6. The work load:

Various individuals join a career path because they believe that they can see themselves
doing this for the rest of their lives. They strongly believe that no matter how much
responsibility is entrusted to them it will not feel burdensome to them, because this is truly
where their talent and joy lies. However this having being stated, over time, if the work load
is too much, not only will the passion fade, but the job satisfaction of employees will also
decrease. The amount of load you have directly affects your job satisfaction. So ensure that
you take on a challenging amount of work without trying to overreach in order to gain some
praise.

7. The sense of belonging and being heard:

Big successful companies are those where all the employees work as a comprehensive team.
Companies where everyone works as separate entities are never able to become very
successful simply because there is no sense of belonging or unity. All the employees will
only do the work which is assigned to them and not a bit more. It is only when the employees
feel like they are an important part of the company that they will be having some job
satisfaction. In addition to this, they need to feel like they are being heard and their advice is
taken into consideration by the high authorities.

8. Whether or not recognition is given:

Whether we admit it or not, all of us like to be recognized and praised when we have
managed to outdo ourselves in a task which had been assigned to us. Employees will be
lacking in job satisfaction if they find that no matter what they do, they are never adequately
rewarded and nor are they given any kind of positive reinforcement. Credit should be given
where it is due; sometimes even a pat on the back helps someone feel good about himself.
This recognition when given also plays a major role in making the employees more
confident.

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9. Your own likes and dislikes:

At the end of the day it all comes down to whether or not you are happy with the career path
you have chosen or not. Sometimes no matter how good the salary is or how nice the job is,
people are just not satisfied simply because this is not where their ability and passion truly
lies. When taking up a job you should be sure about where our interests lie. Job satisfaction is
indeed very important and you should not let your own likes and dislikes take a back seat
when you are narrowing down on the kind of job you have.

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 COMPANY PROFILE

OTTATHINGAL TRADERS ,PALATHINGAL

OTTATHINGAL TRADERS ,PALATHINGAL, (PRIVATE LIMITED) was incorporated in

2011. The company established to process of high quality items. The companies processing
felicities are strategically located in PALATHINGAL OTTATHINGAL
TRADERS ,PALATHINGAL, aim at supplying the upper class, middle class and lower class
markets of the Malappuram, Calicut and Trissur districts. Consequently, in order to satisfy
our customers. We manufacture the highest quality products by utilizing the most advanced
production technology in conjunction with strict quality control guidelines. Because of our
high quality standards and reliable delivery schedules, we have been able to build and
maintain a solid customer base around the Kerala.

In addition, we work closely with our customers interested in developing innovative products
that are unique to the industry by employees’ new raw material sources and the latest in
processing techniques and packaging. Currently, they sells

 HARDWARES
 PIPES
 BEND
 WHITE CEMENTS

Our managing director ASHRAF isa experienced technician, give high priority to quality,
research and development .Quality control department I of more than 20 members is
entrusted with the responsibility of checking the quality from raw material to the finished
goods.

Employees

Employees are the pillars of the organization. They are important part of the organization. It
is they are satisfied on their job and employer the organization will have achieve their
organizational goals and increase productivity, profit, customer satisfaction etc.
OTTATHINGAL TRADERS have to ensure job security for their worker and have to pay
reasonable salaries for their effort. It also creates good working condition like good

12
lightening, ventilation, working atmosphere etc. They are provided with accommodation and
food to employees. The firms also ensure selections is being done without any discrimination
like caste, color and religion.

Attendant and punctuality

Timely attendance at work is crucial to making the business run smoothly. The company
must be focus satisfying customer demand. All employees are expected to meet that demand
within normal working hours. It is therefore important that you are present and to work when
and where assigned in accordance with your notified hours of work. Any absence or tardiness
becomes a part of the employee record.

Late coming

Late coming of 30 minutes in a month is permitted. Unauthorized late coming and early
leaving beyond 30 minutes will result in deduction of salary as a penalty.

Early leaving

If management team members become sick at work for need to leave the office for some
personal reasons before and of the day, he / she should get permission from his / her,
supervisor with the approval of office head.

Lunch / Tea break

It shall be deciding 45 minutes is allotted for lunch and 30 minutes for morning and evening
snacks.

13
TABLE 4.1

EDUCATIONAL QUALIFICATION

CATEGORY NO.OF PERCENTAGE

RESPONDENT (%)
SSLC 36 72
PLUS TWO 8 16
DEGREE 6 12
OTHERS 0 0
TOTAL 50 100

GRAPH 4.1

EDUCATIONAL QUALIFICATION

DEGREE
12%

PLUS TWO
16%

SSLC
72%

INTERPRETATION:-

From the above table we can understand that 72% of employees are qualified SSLC, 16% of
employees are plus two ,12% employees are degree

14
TABLE 4.2

DEPARTMENT

DEARTMENT NO.OF RESPONDENT PERCENTAGE

(%)
PRODUCTION 28 56
HR 6 12
OHERS 16 32
TOTAL 50 100

GRAPH 4.2

DEPARTMENT

PERCENTAGE (%)
56

32

12

PRODUCTION HR OHERS

INTERPRETATION:-

From the above table we can understand that 56% of employees in production department ,
28% of employees in other department , 12 % of employees in HR department , 4% of
employees in R%D department

15
TABLE 4.3

WORK EXPERIENCE

YEAR NO.OF RESPONDENT PERCENTAGE

(%)
Below 1 year 15 30
1-3 year 12 24
3-5 year 17 34
More than 5 year 6 12
Total 50 100

GRAPH 4.3

WORK EXPERIECE

Below 1 year
1-3 year
3-5 year
More than 5 year

INTERPRETATION:-

From the above table we can understand that 34% of employees have 3-5 year experience ,
30% of employees have below 1 year work experience , 24% of employees have 1-3 year
work experience , 12%of employees have more than 5year experience

16
TABLE 4.4

MONTHLY SALARY

ITEMS NO.OF PERCENTAGE(%)

RESPONDENT
5000-10000 8 16
10000-15000 17 34
15000-20000 19 38
More than 20000 6 12
Total 50 100

GRAPH 4.4

MONTHLY SALARY

40

35

30

25

20 PERCENTAGE(%)

15

10

0
5000-10000 10000-15000 15000-20000 More than 20000

INTERPRETATION:-

From the above table we can understand that 38% of employees get monthly income between
5000-10000, 34% of employees get 15000-20000, 16% have 15000-20000 and 12 %have
more than 20000

17
TABLE 4.5

METHOD OF SALARY

ITEMS NO.OF RESPONDENT PERCENTAGE(%)

Piece rate 20 40

Time rate 30 60

Total 50 100

GRAPH 4.5

METHOD OF SALARY

Piece rate
Time rate

INTERPRETATION:-

From the above table we can understand that 60% of employees are time rate and 40% of
employees arepiece rate

18
TABLE 4.6

SATISFACTION OF SALARY

ITEMS NO.OF RESPONDENT PERCENTAGE(%)

Highly satisfied 12 24

Satisfied 36 72

Dissatisfied 2 4

Total 50 100

GRAPH 4.6

SATISFACTION OF SALARY

Dissatisfied

Satisfied
PERCENTAGE(%)

Highly satisfied

0 10 20 30 40 50 60 70 80

INTERPRETATION:-

From the above table we can understand that 72% of employees are satisfied in their salary,
24% are highly satisfied ,and 4% are dissatisfied

19
TABLE 4.7

LEAVE POLICY

ITEMS NO.OF RESPONDENT PERCENTAGE(%)

Leave with salary 14 28

Leave without salary 36 72

Total 50 100

GRAPH 4.7

LEAVE POLICY

PERCENTAGE(%)

Leave with salary

Leave without salary

INTERPRETATION:-

From the above table we can understand that 72% of employees are graded in leave without
salary, and 28% have leave with salary.

20
TABLE 4.8

METHOD OF PERFORMANCE APPRAISAL

ITEMS NO.OF RESPONDENT PERCENTAGE(%)

Daily 12 24
Monthly 6 12
Quarterly 13 26
Yearly 19 38
Total 50 100

GRAPH 4.8

METHOD OF PERFORMANCE APPRAISAL

Daily
Monthly
Quarterly
Yearly

INTERPRETATION:-

The analysis shows that among the 50 respondents 38% per cent opted that performance
appraisal is made in the organization yearly and 26 % having the opted that the performance
appraisal is made in the organization quarterly ,24% has the opted that it is daily and 12 %
are opted in monthly

21
TABLE 4.9

INCRIMENT IN YOUR SALARY BASED ON PERFORMANCE

ITEMS NO.OF RESPONDENT PERCENTAGE(%)

Bonus 32 74

DA 12 24

Others 6 12

Total 50 100

GRAPH 4.9

INCRIMENT IN YOUR SALARY BASED ON PERFORMANCE

80

70

60

50

40 PERCENTAGE(%)

30

20

10

0
Bonus DA Others

INTERPRETATION:-

From the above table we can realize that 74% of employees get bonus based on their
performance, 24 % of employees get DA and 12% of employees get other benefits.

22
TABLE 4.10

SATISFACTION OF EXISTING WORKING CONDITIONS

ITEMS NO.OF RESPONDENT PERCENTAGE(%)

Highly satisfied 8 16
Satisfied 36 72
Dissatisfied 6 12
Total 50 100

GRAPH 4.10

SATISFACTION OF EXISTING WORKING CONDITIONS

Highly satisfied Satisfied Dissatisfied

12%
16%

72%

INTERPRETATION:-

From the above table we can realize that 72 % of employees are satisfied in their working
conditions,16% of employees are highly satisfied and 12% are dissatisfied

23
TABLE 4.11

SATISFACTION IN WORKING HOURES

ITEMS NO.OF RESPONDENT PERCENTAGE(%)

Highly satisfied 7 14

Satisfied 32 64
Dissatisfied 11 22
Total 50 100

GRAPH 4.11

SATISFACTION IN WORKING HOURES

70

60

50

40
PERCENTAGE(%)
30

20

10

0
Highly satisfied Satisfied Dissatisfied

INTERPRETATION:-

From the above table we can realize that 72 % of employees are satisfied in their working
conditions,16% of employees are highly satisfied and 12% are dissatisfied

24
TABLE 4.12

SUPPORT FROM GOVERNMENT

ITEMS NO.OF RESPONDENT PERCENTAGE(%)

Always 12 24
Sometimes 31 62
Not at all 7 14
Total 50 100

GRAPH 4.11

SUPPORT OF GOVERNMENT

70

60

50

40
PERCENTAGE(%)
30

20

10

0
Always Sometimes Not at all

INTERPRETATION:-

From the above table we can realize that 62 % of employees get government support in
sometimes ,24% of employees get support in always but 14% of employees not get any
support

25
TABLE 4.13

SATISFACTION OF SALES METHOD

ITEMS NO.OF RESPONDENT PERCENTAGE (%)

Highly satisfied 17 34
Satisfied 28 56
Dissatisfied 5 10
Total 50 100

GRAPH 4.13

SATISFACTION ON SALES METHD

Dissatisfied

Satisfied
PERCENTAGE (%)

Highly satisfied

0 10 20 30 40 50 60

INTERPRETATION:-

From the above table we can realize that 56 % of employees are satisfied in sales method of
organization, 34% of employees are highly satisfied and 10% are dissatisfied

26
TABLE 4.14

ADDITIONAL WAGE ACCORDING TO ADDITIONAL WORK

ITEMS NO.OF RESPONDENT PERCENTAGE(%)

Always 41 82
Sometimes 6 12
Not at all 3 6
Total 50 100

GRAPH 4.14

ADDITIONAL WAGE ACCORDING TO ADDITIONAL WORK

Not at all
6%

Sometimes
12%

Always
82%

INTERPRETATION:-

From the above table we can understand that 82 % of employees always get additionl wage
according to their additional work, 12% of employees get additional wage in sometimes but
6 % employees not get any additional wage

27
TABLE 4.15

PROBLEM FACES IN THE EMPLOYMENT

ITEMS NO.OF PERCENTAGE

RESPONDENT (%)
In sufficient working conditions 6 12

Work load 23 46

Less employees 21 42

Total 50 100

GRAPH 4.15

PROBLEM FACES IN THE EMPLOYMENT

50
40
30
20
10
0

PERCENTAGE(%)
ad
k lo
ns

ees
itio

Wo

loy
d
con

mp
se
ng

Les
rki
wo
nt
cie
suffi
In

INTERPRETATION:-

Among the 50 respondents 46% of them are facing work load , 42 % have the problem of In
sufficient working conditions, 12 % have the problem of fewer employees .

28
TABLE 4.16

AUTHORITY AND RESPONSIBILITY

ITEMS NO.OF RESPONENT PERCENTAGE(%)

Satisfied 12 24
Neutral 27 54
Dissatisfied 11 22
Total 50 100

GRAPH 4.16

AUTHORITY AND RESPONSIBILITY

Dissatisfied Satisfied
22% 24%

Neutral
54%

INTERPRETATION:-

As per the study 24% of respondents are satisfied with the authority and responsibility given
for them to the job, 54% are neutral on the authority and responsibility, and 22% are
dissatisfied on the authority and responsibility given for them.

29
TABLE 4.17

OPINION ABOUT COMMUNICATION FROM SUPERIORS

ITEMS NO.OF RESPONDENT PERCENTAGE (%)

Always 33 66
Sometimes 13 26
Not at all 4 8
Total 50 100

GRAPH 4.17

OPINION ABOUT COMMUNICATION FROM SUPERIORS

70

60

50

40
PERCENTAGE (%)
30

20

10

0
Always Sometimes Not at all

INTERPRETATION:-

In the study, among the 50 respondents 66% are responded that they get clear communication
from their superiors but 26% of the employees getting communication sometimes but 8% of
the employees not getting communication sufficiently

30
TABLE 4.18

ATTITUDE OF SUPERIORS TOWARDS YOUR PROBLEM

ITEMS NO.OF PERCENTAGE(%)

RESONDENT
Hostile 8 16
Encouraging 6 12
Understanding 17 34
Problem solving 16 32
Indifferent 3 6
Total 50 100

GRAPH 4.18

ATTITUDE OF SUPERIORS TOWARDS YOUR PROBLEM

Indifferent

Problem solving

Understanding PERCENTAGE(%)

Encouraging

Hostile

0 5 10 15 20 25 30 35

INTERPRETATION:-

In this study 16% of the employees are responded that attitude of supervisors that hostile,12%
are responded that encouraging ,34% are understsnding,32% responded problem solving, and
6% are responded supervisors are indifferent

TABLE 4.19

31
INSURANCE FROM COMPANY

ITEMS NO.OF RESPONDENT PERCENTAGE(%)

Yes 32 64
No 18 36
Total 50 100

GRAPH 4.19

INSURANCE FROM COMPANY

No
36%

Yes
64%

INTERPRETATION:-

From the above table we can understand that 64% of employees are get insurance and 36%
are no

TBALE 4.20

32
TYPES OF INSURANCE

ITEMS NO.OF RESPONDENT PERCENTAGE(%)

Medical 16 50
Children education 7 22
Others 9 28
Total 32 100

GRAPH 4.20

TYPES OF INSURANCE

60

50

40

30
PERCENTAGE(%)

20

10

0
Medical Children education Others

INTERPREATION:-

From the above table we can understand that 50% of employees get medical incentives,
21.875% of employees get insurance on their children’s education and 28.125% of
employees get other insurances

TABLE 4.21

33
SATISFACTION ON INSURANCE

ITEMS NO.OF RESPONDENT PERCENAGE(%)

Excellent 19 59
Good 13 41
Average 0 0
Poor 0 0
Total 32 100

GRAPH 4.21

SATISFACTION ON INSURANCE

70

60

50

40

PERCENAGE(%)
30

20

10

0
Excellent Good Average Poor

INTERPRETATION:-

From the above table we can understand that 59.375% of employees are excellent on
satisfaction of insurance scheme and 40.625 % of employees are graded good

TABLE 4.22

34
PROMOTION ON THE BASIS PERFOMANCE

ITEMS NO.OF RESPONDENT PERCENTAGE(%)

Always 2 4
Sometimes 37 74
Never 11 22
Total 50 100

GRAPH 4.22

PROMOTION ON THE BASIS PERFOMANCE

Always
Sometimes
Never

INTERPRETATION:-

From the above table we can understand that 4% of employees have graded promotion regard
on the basis of performance always. 74% of employees have sometimes and 22% have never.

TABLE 4.23

35
GET ANY RELATIONSHIP WITH OTHER EMPLOYEES

ITEMS NO.OF RESPONDENT PERCENTAGE

(%)
Yes 44 88

No 6 12

Total 50 100

GRAPH 4.23

GET ANY RELATIONSHIP WITH OTHER EMPLOYEES

No
12%

Yes
88%

INTERPRETATION:-

From the above table we can understand that 88% of employees are get relationship with
other employees and 12 % have no relationship.

TABLE 4.24

36
RELATIONSHIP WITH TOP LEVEL MANAGEMENT

ITEMS NO.OF RESPONDENT PERCENTAGE (%)

Very good 7 14
Good 17 34
Average 23 46
Poor 3 6
Total 50 100

GRAPH 4.24

RELATIONSHIP WITH TOP LEVEL MANAGEMENT

PERCENTAGE (%)

46

34

14

Very good Good Average Poor

INTERPRETATION:-

From the above table we can understand that 14% of employees are very good relationship
with top level management, 34 % have good relationship, 46% have average and 6% have
poor relationship

TABLE 4.25

37
FACE ANY STRESS DURING THE JOB

ITEMS NO.OF RESPONDENT PERCENTAGE

(%)
Always 14 28
Sometimes 31 62
Not at all 5 10
Total 50 100

GRAPH 4.25

FACE ANY STRESS DURING THE JOB

Not at all
10%

Always
28%

Sometimes
62%

INTERPRETATION:-

From the above table we can understand that 28 % of employees are face stress always during
the job and 62% have face stress in sometimes and 10% have no stress

TABLE 4.26

38
PUNISHMENT SYSTEM BY THE COMPANY

ITEMS NO.OF RESPONDENT PERCENTAGE(%)

Strong 7 14
Medium 38 76
No punishment 5 10
Total 50 100

GRAPH 4.26

PUNISHMENT SYSTEM BY THE COMPANY

No punishment

Medium
PERCENTAGE(%)

Strong

0 10 20 30 40 50 60 70 80

INTERPRETATION:-

From the above table we can understand that 14% of employees have strong punishment by
the company, 76% have medium punishment and 10% have no punishment.

TABLE 4.27

39
ORGANISATION PERFORMANCE APPRAISAL

ITEMS NO.OF RESPONDENT PERCENTAGE(%)

Excellent 15 30
Good 17 34
Average 14 28
Poor 4 8
Total 50 100

GRAPH 4.27

ORGANISATION PERFORMANCE APPRAISAL

35

30

25

20
PERCENTAGE (%)
15

10

0
Excellent Good Average Poor

INTERPRETATION:-

From the above table we can understand that 30% of employees are excellent on organization
performance appraisal, 34% of employees are graded good, 28 % are average and 8% have
poor.

TABLE 4.28

40
REFRESHMENT IN WORKING TIME

ITEMS NO.OF RESPONDENT PERCENTAGE (%)

Always 9 18

Sometimes 35 70

Not at all 6 12

Total 50 100

GRAPH 4.28

REFRESHMENT IN WORKING TIME

Not at all
12% Always
18%

Sometimes
70%

INTERPRETATION:-

From the above table we can understand that 70% of employees have sometime refreshment
in working time, 18% have always and 12% have never.

TABLE 4.29

41
SATISFACTION ON RULES&REGULATION

ITEMS NO.OF RESPONDENT PERCENTAGE (%)

Highly satisfied 3 6
Satisfied 39 78
Not satisfied 8 16
Total 50 100

GRAPH 4.29

SATISFACTION ON RULES&REGULATION

Not satisfied

Satisfied
PERCENTAGE (%)

Highly satisfied

0 10 20 30 40 50 60 70 80 90

INTERPRETATION:-

From the above table we can understand that 78% of employees are satisfied on rules and
regulation ,6% of employees are highly satisfied and 16% are not satisfied.

FINDINGS:-

42
  Majority employees are satisfied in OTTATHINGAL TRADERS
 70% of employees are say that, the company’s provide refreshment in their working
time
 Majority employees are satisfied on the rules and regulations of the company
 88% of employees have good relationship with co-workers
 Majority of employees get additional wage according to additional work
 66% of employees say that, they get clear communication from superiors
 Majority of the employees get support from the government
 72% of the employees say that, they get leaves without salary..

SUGGESIONS:-

43
  Management may provide more training programs to employees.
 Company may provide more advanced technology and machineries
 Management may provide more salary for all employees.
 Give promotion based on performance.
 May Include employees in decision making
 The organization kindly provide travelling allowance for employees.
 Kindly Provide positive working environment
 Management improves better relationship between employees.
 Give more reward
 May Provide canteen facility for employees immediately.
 Management may provide to increase working condition of the firm.
 Management may need to give over time allowance for employees.

CONCLUSION

44
The research is conducted on the topic of “A STUDY ON EMPLOYEE SATISFACTION IN
OTTATHINGAL TRADERS , PALATHINGAL, PARAPPANANGADI ”. The main
objective behind the study is to find out employee satisfaction in OTTATHINGAL
TRADERS , PALATHINGAL. It also helps to collect employee’s opinion on wage and other
benefits. The objectives set for the study was completely accomplished. To conclude
understood that the most of the employees are satisfied with this company and majority of
employees needs the increment of salary, provide food and accommodation, provide more
insurance, more entertainment programs, etc……

BIBLIOGRAPHY

45
Websites

 www.wikipedia.com

 www.custominsight.com

 www.hrzone.com

Books

 Business research methods,

 Agarwal R.D “Dynamics of personnel Management in India”, New Delhi, Tata
Mc Grew Hill Publishing company Limited 1971.

 Arvey, R. D.; Bouchard, T. J.; Segal, N. L.; Abraham, L. M. (1989). "Job

satisfaction: Environmental and genetic components". Journal of Applied
Psychology.

 Aswathappa,2011,”Human resources & Personnel Management”, New Delhi,

Tata Mc GRAW-Hill Publishing company Ltd.

 Hoppock, R. (1935). Job satisfaction. Oxford, England: Harper.

QUESTIONNAIRE

46
I am a degree student in Calicut University. As a part of my project, I would like to gather
some information from you, I would be obliged if you co-operate with me in filling the
questionnaire.

Name:

Age:

Sex :

Male Female

Educational qualification

SSLC Plus two Degree Others

Department:-

Production HR Others

1. How many years you are working in this company?

Below 1 year 1-3 years 3-5years more than 5 years
2. Monthly salary
5000-10000 10000-15000 15000-20000More than20000

3. Which method of salary the company use?

Time rate piece rate

4. Are you satisfied in your salary?

Highly satisfied Satisfieddissatisfied

5. What is the organization leave policy?

Leave with salary leave without

6.When performance appraisal is made the organization ?

Daily Monthly Quarterly Yearly

7.Did you receive any increment in your salary based on the performance ?

47
 Bonus DA Others

8.Are you satisfied with the existing working conditions of the organization?
Highly satisfied Satisfied dissatisfied
9.Are you satisfied in the working hours ?
Highly satisfied Satisfied dissatisfied
10.Have you get government support ?
Always sometimes Not at all
11Are you satisfied the sales method of the product?
Highly satisfied satisfied dissatisfied
12.Do you get additional wage according to your additional work?
Always some timesNot at all
13.What are the major problem faces in the employment ?
Insufficient working conditions Work load
Less employees
14..According to your task, are you satisfied with the responsibility and authority given
to you?
Satisfied Neutral Dissatisfied
15.Do you get clear communication from your superiors?
Always Sometimes Not at all

16.What are the attitude of superiors towards your problem?

Hostile Encouraging Understanding problem solvingIndifferent

17.Do you get any insurance from company

Yes No
18. If yes, what is that?

Medical Children education Others

19. Your satisfaction in this scheme?

Excellent Good Average poor

48
20. Do you get promotion on performance ?

Always Sometimes Never

21. Are you maintain good relationship with other employees in the firm ?

Yes No

22.what about the relationship of top level management ?

Very good Good Average Poor

23. Do you face any stress during the job?

Always Sometimes Not at all

24. What is the punishment system of the company?

Strong Medium No punishment

25. What about the organization performance appraisal

Excellent Good Average Poor

26. Are you get refreshment in the free time from the company?

Always Sometimes Not at all

27. Are you satisfied rules and regulations company?

Highly satisfied satisfied Not satisfied

28. Give your suggestions ?

…………………………………………………………………………………………………
…………………………………………………………………..

49