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    Shipping & Return Policy

    Uploaded by

    Swastik K
    The document outlines the shipping and return policy for Appilio Fashion. For domestic orders, shipping costs ₹99 for orders under ₹500 and ₹29 for orders over ₹500. Delivery generally takes 5-7 days domestically and 7-10 days internationally. Customers can track orders and request returns within 7 days for a refund if the item is unused and in original condition. For size exchanges, customers should request a different size within 7 days.

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    © All Rights Reserved
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    Shipping & Return Policy

    Uploaded by

    Swastik K
    45 views3 pages
    The document outlines the shipping and return policy for Appilio Fashion. For domestic orders, shipping costs ₹99 for orders under ₹500 and ₹29 for orders over ₹500. Delivery generally takes 5-7 days domestically and 7-10 days internationally. Customers can track orders and request returns within 7 days for a refund if the item is unused and in original condition. For size exchanges, customers should request a different size within 7 days.

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    © © All Rights Reserved

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    The document outlines the shipping and return policy for Appilio Fashion. For domestic orders, shipping costs ₹99 for orders under ₹500 and ₹29 for orders over ₹500. Delivery generally takes 5-7 days domestically and 7-10 days internationally. Customers can track orders and request returns within 7 days for a refund if the item is unused and in original condition. For size exchanges, customers should request a different size within 7 days.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    45 views3 pages

    Shipping & Return Policy

    Uploaded by

    Swastik K
    The document outlines the shipping and return policy for Appilio Fashion. For domestic orders, shipping costs ₹99 for orders under ₹500 and ₹29 for orders over ₹500. Delivery generally takes 5-7 days domestically and 7-10 days internationally. Customers can track orders and request returns within 7 days for a refund if the item is unused and in original condition. For size exchanges, customers should request a different size within 7 days.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    of 3

    Shipping & Return Policy

    Shipping
    What is the cost of shipping?

    Nominal charge of ₹99 to be applicable on orders below ₹500 & ₹29 to be applicable on
    orders above ₹500 for packaging & shipping.

    How long will it take for the order to reach me?

    Please refer to the product page for estimated shipping and delivery timelines for both
    domestic and international orders. From the time of order placed, it takes about 5-7
    days for domestic orders and 7-10 days for international orders to reach you.

    If you have placed an order with multiple items, please note that your items may arrive
    in multiple shipments. The estimated delivery times are indicative, and, on some
    occasions, there might be some unavoidable delays beyond our control. We will keep
    you informed in case of any delays.

    What can I do if my order dispatch is delayed?

    We will try our best to get your products to you within the estimated delivery times. If
    the package has not reached you by the expected delivery date, please write to us at
    [email protected] or call us on our Appilio Fashion customer care number
    1800-266-3333 (Monday to Saturday, 10AM to 7PM) and we will try our best to resolve
    your issues.

    My order has been shipped. Can I track it?

    For orders within India, once your order has been dispatched, you can track the order
    from the My Order section.

    You can track the status of your package 24 hours after your order is dispatched from
    our warehouse or vendor location

    Returns, Refunds, Cancellations and Exchanges


    What is the return policy on Appilio Fashion?
    Most of our products are eligible for return and replacements for domestic orders. There
    are some items that are Made to order which are not eligible for returns. The return and
    exchange policy for every product is clearly mentioned on the product page. Please
    note that international orders are not eligible for returns or exchanges.

    If the product is eligible for return/ replacement, you can raise the return/ replacement
    request from the My Order section in App within 7 days of delivery to request return and
    replacement. Only products which are unused, unworn, unwashed, undamaged, with all
    its labels and tags completely intact, in original packaging and eligible for return only
    can be returned/ replaced.

    How are returns processed?

    Once you request to return a product, a pick up is organized for the item. Our courier
    partners will come to pick up the item within 3-5 business days after your return request
    has been received. Once pickup is done, your refund will be initiated from our end.

    Can I cancel my order?

    You can cancel your order within 24 hours of order through the My Order section. You
    can also write to us at [email protected] or call us on 1800-266-3333
    (Monday to Saturday, 10AM to 7PM).

    **Appilio Fashion reserves the right to cancel any order without pre-confirming the
    customer at any time and may verify any order before shipping the same to the
    customer that may include having a verbal or written confirmation from the customer.

    How will I receive the refund for my canceled or returned product?

    In case of prepaid orders, money will be returned to the bank account/ credit/debit card
    where the payment was made from. For Cash on Delivery orders customers will be
    required to provide bank details/UPI ID where they would like to receive the refund.

    How long does it take to receive a refund for a canceled order or returned
    product?

    We will process your refund within 3 business days in case of cancellation of an order.
    In case of returns, we will refund the money after the product has been picked up by our
    courier partner.

    Can I return part of my order?


    Yes. You can return any products that are eligible for returns within 7 days of delivery.
    Please do note there are some items that are not returnable or exchangeable.

    My garment does not fit me. What can I do?

    If the product does not fit and you would like a new size, please request for a size
    exchange through My order section or the customer service team within 7 days of
    receiving the product. In some cases, minor size and fit alterations might be available
    for orders placed within India. Our team will try its best to help you for any size
    exchanges, alterations subject to availability. In case the size you have requested is not
    available we will offer you the option to return the product instead.

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