Intern Project MBA
Intern Project MBA
Intern Project MBA
AT
SUBMITTED BY:
SUBMITTED TO:
(IN FULFILLMENT OF THE REQUIREMENT FOR THE AWARD OF THE DEGREE OF MBA)
1
Working on this project “ HR POLICIES & ITS IMPLEMENTATION IN
JINDAL STEEL AND POWER LTD. ” was source of immence knowledge
to me. We would like to express my sincere gratitude and valuable
support thought the course of this project work.
I wish to acknowledge my indebtedness to my project guide Mr. Sourav
kumar Mohanty(HR manager payroll) , Mr. Jitendra saraf sir ,Mr.
dhananjaya sir , Mr . K.M Pathak sir , Mr. diptiranjan jena sir and faculty
guide Mrs. lipika parida without whose sincere guidance and support this
project would not have been a success. Thanking them is a small gesture
for the generosity shown.
The project is a satisfactory outcome of several days’ hard
work. We are thankful to the respondent who has given us feedback and
Co-operation during the preparation of this project.
Finally, I take this opportunity to thank the entire
senior executives ‘team and every associated of this organization, who
have helped me directly and indirectly during this period of project
preparation.
• CONCEPTUAL FRAMEWORKOF HR
POLICIES
CHAPTER 3
• HR POLICIES OF JINDAL
CHAPTER 4
• FINDINGS
CHAPTER 6
• Suggestions
• Recommendations
CHAPTER 7 • CONCLUSION
• BIBLIOGRAPHY
ANNEXURE
INTRODUCTION
EXECUTIVE SUMMARY.
HR POLICIES
Human resources policies are a set of rules for hiring, promotion, work process,
leave, termination, work environments, compensation, performance appraisal, and
many other vital functions. HR policies are also a layout of how an organization will
treat its people and property. These essential documents are developed by HR
managers along with company administrators. It’s necessary to recite these policies
before a complication arises; it’s preferable that you know how to respond.
It could be used to identify human resource functions for the individual and
the organization as a whole.
LIMITATIONS
The following are the limitations faced by me during the course of the study.
• The sample consisted only of employees in the day shift. Employees of the
night shift were not considered for the purpose of study.
• Convenient sampling was used as the mode of conducting the research.
• The investigator has researched within a very limited period (one month),
because it has been taken as a fulfillment of the condition for the completion of
the MBA course.
COMPANY PROFIL
Type Public
ISIN INE749A01030
Founder O P Jindal
Website jindalsteelpower.com
Jindal Steel and Power Limited (JSPL) is an Indian steel company. JSPL is a part
of OP Jindal Group.
In terms of tonnage, it is the third largest private steel producer in India and only
private player in India to produce rails. The company manufactures and sells sponge
iron, mild steel slabs, rails, mild steel, structural, hot rolled plates, iron ore pellets
and coils. Jindal Steel and Power set up the world's first coal-gasification based DRI
plant at Angul, Odisha that uses the locally available high-ash coal and turns it into
synthesis gas for steel making, reducing the dependence on imported coke-rich
coal.
IT’S BRANCHES
Raigarh(Chhattisgarh)
ANGUL (ODISHA)
Jindal Steel and Power operates India's a Steel Plant at Angul – Odisha, consisting of
a 4.25 MTPA Blast Furnace. The Integrated Steel Plant initially envisaged as the
country's first steel plant to be based on purely locally available raw material,
involved setting up the world's largest Coal Gasification Plant (CGP) for Steelmaking
through the DRI (Direct Reduced Iron) route.
JSPL has a 6 MTPA integrated steel plant at Angul, Odisha. It has a 1.2
MTPA plate mill, 1.5 MTPA Bar Mill and 810 MW captive power plant at Angul. Its
plate mill is capable of producing 5-meter-wide plates, which is the widest plate ever
built in India. The facility develops special grade plates for various critical
applications like boilers, petroleum pipes, shipbuilding, automotive, oil exploration,
earthmovers, warships, armoured vehicles and nuclear applications
Recently Union steel minister Ram Chandra Prasad Singh inaugurated Jindal Steel's
1.4 MTPA TMT rebar mill at its integrated complex in Odisha's Angul district
BARBIL
JSPL's pellet plant at Barbil has a total installed capacity of 9 MTPA production for
different pellet grades. The plant includes a dry grinding facility that harnesses the
recuperation type of straight grate technology.
PATRATU (JHARKHAND)
Jindal Steel & Power has established a 1.6 MTPA capacity steel plant at Patratu ,
Jharkhand. The company plans to establish other industrial projects in this region as
well.
JSPL's manufacturing facility at Patratu, Jharkhand has a total finished steel
capacity of 1.6 MTPA. The company operates a Wire Rod Mill (0.6 MTPA) and a
Bar Rod Mill (1MTPA), along with a rebar service centre. These mills are equipped
to offer products like TMT Rebars, Rounds, Angles, Wire Rods, and other ready-to-
use products like Weld Mesh, Cut and Bend Rebars.
The equity shares of JSPL are listed on the Bombay Stock Exchange[13] and
the National Stock Exchange of India.
Shareholding: On 31 March 2022, the promoter group Jindal Group held 60.5% of
its equity shares. 27% of the shares were owned by the Institutional Investors. Public
shareholders own approx. 12.5% of its shares.
Shareholders (as on 31-March-2022) Shareholding
total 100%
JSPL’S LARGE UNIT PRODUCTS
Steel is an alloy of iron and carbon with
improved strength and fracture resistance compared to other forms of iron.
Many other elements may be present or added. Stainless steels that
are corrosion- and oxidation-resistant typically need an additional
11% chromium. Because of its high tensile strength and low cost, steel is
used in buildings, infrastructure, tools, ships, trains, cars, bicycles,
machines, electrical appliances, and weapons.
Iron is a chemical element with symbol Fe (from Latin: ferrum) and atomic
number 26. It is a metal that belongs to the first transition series and group 8 of
the periodic table. It is, by mass, the most common element on Earth, just ahead
of oxygen (32.1% and 30.1%, respectively), forming much of Earth's outer and inner
core. It is the fourth most common element in the Earth's crust, being mainly
deposited by meteorites in its metallic state, with its ores also being found there.
These are the main products which are produced in jindal steel and power. There are
also many products are produced in Jindal which are shortly described as under..
Rails
Giving impetus to the significant rail sector, JSPL has pioneered the manufacturing
of 120 meter long track rails in the Indian sub–continent. The world’s longest track
rails are a testimony of JSPL’s manufacturing capabilities where continuous
innovation is a practice rather than an exception.
Parallel Flange Sections
JSPL pioneered the production of medium and large size Hot Rolled Parallel Flange
Beams and Column Sections (H–Beams) in India. The beams are cost effective and
provide design–flexibility.
Plates & Coils
JSPL is equipped with India's first 'one of a kind' state–of–the–art plate mill that
produces plates and coils of 3.5 and 3 meters width, respectively, for the first time in
the private sector. The products are of premium quality, owing to its sound steel
refining properties.
Semi–Finished Products– JSPL has a capacity to produce about three million tonnes
per annum of semis which are primarily used for captive use in JSPLs’ 0.75 million
tonne per annum capacity Rail & Universal Beam Mill and 1.0 million tonne per
annum capacity Plate & Stackle Mill. Power– the company started power generation
over a decade back. In the beginning it was a captive power facility using waste heat
from the rotary kiln boilers and the coal rejects of the washery. Over the years
however, Jindal Steel and Power Ltd (JSPL) and its affiliate Jindal Power Ltd. (JPL)
have come up in a big way and are producing about 1400 MW power through both
captive and commercial facilities.
Ferro Chrome – At JSPL, high–grade chrome ore, one of the pre–requisites for
making ferro chrome, is sourced from the captive chrome ore mines in Sukinda
Valley of Orissa.
Sponge Iron – JSPL has world's largest coal–based sponge iron manufacturing
facility and stands out as the market leader in coal–based sponge iron industry within
India. Efficient backward integration has rendered JSPL as the only sponge iron
manufacturer in the country, with its own captive raw material resources and power
generation capacity helping the company to monitor both price and quality of its
products.
History of the jindal steel and power.
Jindal Steel & Power Limited (JSPL) was established in the year 1990 by hiving off
the Raigarh & Raipur Divisions of Jindal Strips Ltd. JSPL forms a part of the $ $12
billion (over Rs. 60,000 crore) Jindal Group. JSPL is a leading player in Steel,
Power, Mining, Oil & Gas and Infrastructure.
The O P Jindal Group has emerged as one of India's most dynamic business
groups over the past three decades. Today, the group is a multi–billion, multi–
location, multi–product business empire. From mining iron ore and coal, the group
produces sponge iron, ferro alloys and a wide range of hot–rolled and cold–rolled
steel products ranging from HR coils/sheets/plates, hot–rolled structural sections and
rails to CR coils/sheets, high–grade pipes and value added items such as stainless
steel, galvanized steel & coated pipes. It has not only diversified into power
generation but also into petroleum, infrastructure, diamond and high value metals &
mineral exploration. The group has manufacturing facilities across India, US &
Indonesia and marketing/representative offices across the globe.
An enterprising spirit and ability to discern future trends have been the driving
force behind the company's remarkable growth. The company has scaled new heights
with the combined force of innovation, adaptation of new technology and the
collective skills of its 15,000 strong, committed workforce. It has won wide acclaim
for its efficient operations and commitment to environment & society.
JSPL has consistently tapped new opportunities by increasing production capacity,
diversifying investments, and leveraging its core capabilities to venture into new
businesses. JSPL’s investment commitments in steel, power, oil & gas and mining
have touched more than $ 30 billion (Rs. 1,50,000 crore). The company, today, is the
largest private sector investor in the state of Chhattisgarh.
The company is having altogether eight facilities in India, of which four are in
Chhatisgarh, two in Orissa and one in Jharkhand while its international facility is
located at Bolivia (South America). JSPL is exploring steel production and mining
projects in other parts of the world, such as Mozambique, South Africa, Mongolia,
Brazil and Indonesia. JSPL has diversified into exploration of diamond, gold,
precious stones and other high value metals and minerals in Chhattisgarh, Jharkhand
and Republic of Congo.
Other group company’s are:
• JSL Ltd.
• Jindal Saw Ltd.
• JSW Steel Ltd.
• Chhattisgarh Energy Trading Company Limited (CETCL) is an affiliate of
Jindal Steel and Power Limited. It was incorporated in Sept.2008 .Currently
CETCL is category ‘II’ licensee
• Jindal Power Limited – Jindal Power Limited (JPL), an affiliate of JSPL has
set up India’s first mega power project – the 1000 MW O P Jindal Super
Thermal Power Plant at Raigarh, Chhattisgarh.
Awards/ Achievements:
2013
Greentech Platinum CSR Award 2013.
2012
Commences commercial operation of 4th Unit of 135 MW power at Dongamahua,
2011
SPL launches on–market cash offer to acquire Rocklands Richfield.
Jindal Steel Bolivia commences dispatch of iron ore from EL–Mutun mines, Bolivia.
Think Odisha Leadership Award 2011.
Asia Pacific HRM Congress 2011 Awards.
Greentech Platinum CSR Award 2011.
Justice PN Bagwati Award.
CII National Excellence Award 2011.
Dun & Bradsheet – Rolta Corporate Awards 2011.
JSPL has been accorded the 'Think Odisha leadership Award' 2010 for the third year
consecutively for its excellence in the field of Corporate Social Responsibility (CSR).
JSPL bags Think Odisha Leadership Award in Corporate Social Responsibility 2009
for the best community development programme and its implementation in rural
areas.
JSPL conferred with CSR Excellence Award by ASSOCHAM for promoting and
propagating Corporate Social Responsibility initiatives.
'Transforming Vision into Reality' award for 2009–10 was awarded to JSPL at the
CSR Quest 2010 at Ranchi.
JSPL bags Think Odisha Leadership Award in Corporate Social Responsibility 2009
for the best communitydevelopment programme and its implementation in rural
areas. Mega India Excellence Award 2009 (for Best Company in Corporate Social
Responsibility).
JSPL bags Think Odisha Leadership Award in Corporate Social Responsibility 2008
Golden Peacock CSR Award 2006.
HR Awards:
JPL received Amity Corporate Excellence Award for the Best Power Generation
Company.
JSPL won award for Organization with Innovative HR practices and Institution
Building at 18th Global HR Excellence Awards at the World HRD Congress.
JSPL among Top–20 'Best Companies To Work For' by Business Today – 2009.
Safety Awards:
Greentech Safety Award 2009: Gold Award…
National Safety Award for the year 2003, by the Ministry of Labour.
Second prize in the National Safety Award 1998 for longest accident–free period by
the Ministry of Labour.
Performance Awards:
Naveen Jindal won the Ernst and Young Entrepreneur of the Year award for 2010 in
the field of Energy and Infrastructure.
JSPL ranked 3rd in the Metals Category of Business World's India's Most Respected
Companies survey.
Jindal Steel and Power gets Forbes Asia’s ‘Fabulous 50’ international award.
Jindal Steel and Power ranked as number 25 in the list of Super 100 companies in
India.
JSPL secures 39th rank in Business World BW 500 rankings and also ranked as 15th
‘Most Profitable’ and 18th in ‘Highest Market Capitalization’ category, November,
2010JSPL has top ranked in the “Steel” category of Business Today’s BT 500 India’s
Most Valuable Companies – in the Private Sector Business Today, November, 2010
JSPL features in Forbes Asia’s Fab 50 companies 2010 Forbes Asia, September,
2010.
JSPL rated as second highest value creator in the world by Boston Consulting Group
in September 2010.
Jindal Steel & Power was selected as the top Indian company in the Iron and Steel
sector for the Dun & Bradstreet – Rolta Corporate Awards 2010.
JSPL rated as one of the best Blue Chip companies in India by Dalal Street
Magazine, March, 2010.
JSPL rated among one of the highest wealth creators by Dalal Street Magazine,
March, 2010.
Naveen Jindal received the CNBC's Most Promising Entrant into the Big League
Award at IBLA 2009 for Jindal Steel & Power Limited.
Jindal Steel & Power accorded the Forbes Asia's 'Fabulous 50' international award in
2009 for being the best of Asia Pacific's biggest listed companies showing long term
profitability, sales and earnings growth as well as projected earnings and stock price
gains.
JSPL ranked 36th among India’s 100 Most Profitable Companies by Business &
Economy Magazine, September 2009.
One of the ten fastest growing large size companies (Dalal Street Journal – 2006).
One of the ten most investor friendly companies (Dalal Street Journal–2006–2007).
As the top 20–investor friendly companies in the Year 2004 by Business Today
IIM Quality Award for 2003 by the Indian Institute of Metals, instituted by the
Bureau of India Standards.
JSPL was nominated as one of the Emerging Companies of the Year 2001 by The
Economic Times.
Certifications:
MANAGEMENTS OF JINDAL
CHAIRMAN- MR. NAVEEN JINDAL
A well-known Indian Industrialist and Philanthropist, Mr Naveen Jindal is the
Chairman of Jindal steel & Power limited (JSPL), India’s leading infrastructure
Conglomerate with interests in steel, mining and power sector.
His vision at JSPL is driven by the core principle of Nation Building. Under his
leadership, each of the businesses of JSPL is focused towards building world-class
capabilities to make India self-reliant and a global economic powerhouse. His
tenacity and drive have transformed JSPL into a conglomerate with presence across
Africa, Oman and Australia.
Mr Jindal was declared the Industry Communicator of the year by the World Steel
Association in 2016. He was featured by the Fortune magazine as Asia’s 25 Hottest
People in Business for turning a struggling steel company into an Asian blue-chip
giant. JSPL, under his leadership, was declared as the highest wealth creator in the
world between the Years 2005-2009 by the Boston Consulting Group. In 2011, The
Economic Times-Corporate Dossier list featured him as India’s Most Powerful
CEOs. Ernst & Young conferred upon him the Entrepreneur of the Year Award in the
field of Energy and Infrastructure in 2010.
Mr Jindal completed his MBA from the University of Texas at Dallas (UTD) in
1992. In recognition of his exceptional entrepreneurship skills and public service, the
School of Management of the University of Texas, Dallas christened it as the Naveen
Jindal School of Management. This recognition has led to the establishment of the
Naveen Jindal Institute for Indo-American Business Studies.
Mr. Bimlendra Jha has worked with the Steel industry for nearly 3 decades and has
his fingerprints over most flagship transformation programs at Tata Steel. As CEO of
Tata Steel UK, Mr. Bimlendra Jha led the £15 bn restructuring of British Steel
Pension Scheme to de- risk the business in Europe against formidable political odds.
Mr. Bimlendra Jha returned to India in 2019 as MD & CEO of Ambuja Cement
Limited before embarking on an entrepreneurial journey in 2020. He is deeply
passionate about green alternatives for the industry and water conservation. Apart
from running his own firms, leveraging his experience, Mr. Bimlendra Jha provides
expert opinion and advisory services to industrial clients and large consulting firms.
Mr. Bimlendra Jha has been the inventor of Aspire program at Tata Steel developing
a practical framework for leveraging TOC, TQM, TPM, Six Sigma and EVA
governance in a unified framework. In the award of Deming Grand Prize to Tata
Steel, case studies from his integrated approach were well appreciated by the
examiners as contributors of new knowledge in the company's improvement journey.
He created an easy to grasp training program for these improvement concepts and
developed trainers to educate more than 40,000 employees at Tata Steel. Mr.
Bimlendra Jha has served on the Board of Tata Group Innovation forum, Tata Steel
Europe, Energy & Climate Change Board of CBI in UK and several others in India
and Europe.
Mr. Dinesh Kumar Saraogi has been associated with JSP since its inception. He is
currently serving as Group Chief Executive Officer – Steel. He is responsible for
JSP’s operating units of Angul, Raigarh, Patratu, Barbil, Raipur Machinery Division
and the Steel Structural Division Punjipatra,. He is also the Occupier and Whole time
Director & Mines Owner of the company.
With an experience of more than 41 years in diverse fields & vast knowledge, he has
been an inspiration for every individual in the organisation. Mr. Saraogi is well-
known for his steadfast & diligent demeanours and has handled various challenging
projects across the JSP group.
Mr. Saraogi started his career with the Jindal Group in 1988 with Jindal Strips Ltd.,
commissioning the pilot plant facilities to produce Sponge Iron / Pig Iron and Ferro-
alloys. By virtue of his exceptional leadership ability, Mr. Saraogi progressed
consistently from the level of Manager (Works) to higher positions and is currently
leading as Group CEO, - Steel since April’22.
From 1988 to 2007, Mr Saraogi discharged his responsibilities with distinction &
played a key role in operations of Raigarh plant of JSP.
In 2007, he was entrusted with the leadership of setting up the 6 MTPA Steel &
Power Project at Angul, Odisha, starting from essential land acquisition to
establishing the complete integrated steel making complex. In 2010, he served as
Executive President and Head of Jindal Shadeed Iron & Steel LLC in Oman.
In 2012, he again spearheaded the Angul steel plant project and installed the largest
SMS Electric Arc Furnace plant & the widest Plate Mill in the world. Today, the
Angul steel plant is home to the world’s first CGP-DRI plant. In 2018, Mr. Saraogi as
COO Chattisgarh, was entrusted with full capacity utilization of JSP’s Raigarh steel
plantIn April 2022, he assumed the role of Group CEO – Steel Division of JSP.
His rich experience, knowledge and business competence earned him several
prestigious awards, such as Best Corporate Leader Award of Odisha, 2013, at
Bhubaneswar; Best Corporate Leader Award of Odisha, 2014; FAME Award for
“Best Director of the year, 2019”; Leading Director Award 2020-21 at Sonmarg,
Kashmir.
He holds a degree in Mechanical Engineering, Batch of 1981, from Govt
Engineering. College, Jabalpur. His wife, Mrs. Sujata Saraogi, a graduate from BHU,
Varanasi, is a devoted mother & a homemaker. She is also the President of Jindal
Mahila Samiti, Raigarh, which has a significant presence in CSR activities in and
around Raigarh. They are blessed with two able sons, Mr. Shashank Saraogi and Mr.
Somansh Saraogi, who are married and settled in the USA.
An highly energetic leader with overall career experience of 40 years in steel making
in almost all functions of a large steel plant including operations, maintenance,
engineering, green-field & brown-field projects, marketing & sales, TQM, mining,
safety etc.
Mr Jha is an Electrical Engineer from IIT, BHU & has pursued his PGDBM (Gold
Medalist) from XLRI, Jamshedpur. He has also done M.Sc (Power Electronics) from
NIT Jamshedpur & Executive Education programs from institutes like CEDEP -
INSEAD, France & IMD, Switzerland.
He has served on the Boards of several Tata Steel Companies including NatSteel
Singapore, Tata Steel Thailand, TMILL, ISWP - Chairman, RAWMET (T S Alloys),
Tata Steel Asia Limited and Tata Refractory Ltd.
Mr. Ramkumar Ramaswamy is a seasoned finance professional and brings with him
a rich and varied experience of over 25 years, managing finance teams in high growth
business environments, driving for growth in mature markets, driving business
turnaround, long - term strategy development, designing and implementing
governance, risk management and financial control frameworks, digital
transformation, organizational design, large scale change management and coaching
and leading teams in multi- cultural environments. He brings with him rich functional
experience across sales & marketing, supply chain, controllership, financial planning
and analysis, treasury, investments, tax, shared services and digital transformation.
Mr. Ramkumar has diverse industry experience spans across FMCG, Chemicals, Oil
& Gas, metals, minerals, and natural resources.
Mr. Ramkumar Ramaswamy was appointed as the Chief Financial Officer of the
Company w.e.f. May 21, 2022.
BOARD OF DIRECTORS
Comstar, the electrical division assembles starter motors for passenger cars and
SUVs. Comstar was originally a part of the Visteon Group.
The Sona Comstar Group has 10 plants spread across India, China, Mexico and the
USA.
Mr. Sunjay Kapur did his schooling from The Doon School, India. He was the House
Captain of Hyderabad House and represented The Doon School in Swimming, Water
Polo, Tennis, and Field Hockey. Following which he attended the Williston
Northampton School, Easthampton in Massachusetts, USA. Mr. Sunjay Kapur
graduated with a BBA from The University of Buckingham, UK.
He has also done a programme on “Growth in the Family Enterprise”, at the Indian
School of Business and The University of Pennsylvania (Wharton). In addition to
this, he was the class of 2006 of “The Birthing of Giants” at MIT, USA (a 3-year
programme done by YEO, MIT, and Inc. Magazine). Mr. Sunjay Kapur also
successfully completed the Owner President Management program at the Harvard
Business School in February 2013. He is part of the Harvard Business School
Alumni.
Mr. Sunjay Kapur is the Vice President of the Automotive Component Manufacturers
Association (ACMA).
He has been the Chairman of the Electric Mobility Committee (with a focus on
creating a viable Environment for green vehicles in India) for ACMA. Mr. Sunjay
Kapur is also a member of the National Council of Confederation of Indian Industries
(CII) and was the Co-Chair of the Smart Manufacturing Committee (2017 to 2020).
Mr. Sunjay Kapur was the Past Chairman of the CII Haryana State Council (for the
year 2020 – 2021). He is currently the Co-Chairman of the Manufacturing Council
CII (20202021).
Mr. Sunjay Kapur has been appointed as Member of Board of Governor of the Doon
School in the year 2020-21.
Apart from his business interests, Mr. Kapur has always been passionate about
encouraging entrepreneurs in the country. It was in the pursuit of this cause that led
him to achieve success in being elected as the Global Chairman of The
Entrepreneurs’ Organization (EO – formerly known as YEO) 2007-2008. He was the
first (and so far only) person from India to hold this prestigious position.
Mr. Ramkumar Ramaswamy
Mr. Ramkumar Ramaswamy was appointed as the Chief Financial Officer of the
Company w.e.f. May 21, 2022.
Mr. rohit kumar
Independent Director
Prior to Al Masraf Bank, Mr. Kumar worked as Group Head of Risk Management at
Bank ABC having operations in 15 countries including Bahrain, USA, UK,
Singapore, Europe, Brazil, Dubai, Egypt and Jordon.
Mr. Kumar has also worked as Head – Group Integrated Risk Management at First
Abu Dhabi Bank (FAB), a leading Bank having footprint in 14 countries, for 12
years;
As General Manager and Head of Banking and Finance at ICRA Limited for 13
years, a leading credit rating and consulting firm in India and affiliate of Moody’s.
He undertook several projects with leading Banks and multilateral agencies across
the globe in implementing their risk management systems, formulating business
strategies, valuations and due-diligence. Served as a member of credit rating
committee.
Mr. Kumar possesses strong analytical, planning and managerial skills and has a
proven track record of building and leading strong multi-cultural teams with
diversified talent pools.
Chairman
Mr BIMALENDRA JHA
Managing director
Mr. Bimlendra Jha returned to India in 2019 as MD & CEO of Ambuja Cement
Limited before embarking on an entrepreneurial journey in 2020. He is deeply
passionate about green alternatives for the industry and water conservation. Apart
from running his own firms, leveraging his experience, Mr. Bimlendra Jha provides
expert opinion and advisory services to industrial clients and large consulting firms.
Mr. Bimlendra Jha has been the inventor of Aspire program at Tata Steel developing
a practical framework for leveraging TOC, TQM, TPM, Six Sigma and EVA
governance in a unified framework. In the award of Deming Grand Prize to Tata
Steel, case studies from his integrated approach were well appreciated by the
examiners as contributors of new knowledge in the company's improvement journey.
He created an easy to grasp training program for these improvement concepts and
developed trainers to educate more than 40,000 employees at Tata Steel. Mr.
Bimlendra Jha has served on the Board of Tata Group Innovation forum, Tata Steel
Europe, Energy & Climate Change Board of CBI in UK and several others in India
and Europe.
Prior to re-joining JSP in August 2021, he was with Big River Steel LLC., USA, as
the Chief Technology Officer & Chief Strategy Officer. During his 30 plus years in
the industry, he has worked with reputed steel companies across the world namely
SAIL, STELCO Inc., Canada, Severstal, Steel Dynamics Inc., USA, and JSP. He has
also been on the Board of Directors for Association of Iron & Steel Technology,
USA.
Independent Director
Mrs. Shivani Wazir Pasrich is an actor, activist
and promoter of the Arts, former Miss India
Worldwide and a Classical dancer. She is an
Economics Honours graduate from Lady Shri
Ram College & Law graduate from Faculty of
Law, Delhi University.
She is also a Master of Ceremonies and an
Educationist. She has acted in Yash Chopra’s
National award-winning film and has to her
credit more than five hundred television shows &
over a thousand live events.
She is the Founder of the Commonwealth
Cultural Forum (a platform for creative people of
the world to come together), Chairperson of the
Commonwealth Society of India, CEO of SWP Productions and Director of The
Study School..
Vision
Values
. . .
CONCEPTUAL FRAMEWORK OF HR POLICIES
Human resources policies are a set of rules for hiring, promotion, work process,
leave, termination, work environments, compensation, performance appraisal, and
many other vital functions. HR policies are also a layout of how an organization will
treat its people and property. These essential documents are developed by HR
managers along with company administrators. It’s necessary to recite these policies
before a complication arises; it’s preferable that you know how to respond.
The main HR policies defined as : recruitment , training and development , pay rolls
etc.. This functions are described as under…
RECRUITMENT
t is one whole process, with a full life cycle, that begins with identification of the
needs of the company with respect to the job, and ends with the introduction of the
employee to the organization.
Obviously, the main reason why the recruitment process is implemented is to find
the persons who are best qualified for the positions within the company, and who
will help them towards attaining organizational goals. But there are other reasons
why a recruitment process is important.
THE RECRUITMENT PROCESS
Organizations, depending on their structure and specific needs, may have special
procedures that they integrate into their recruitment process. For purposes of
discussion, however, we will take a look at the general approach of a recruitment
process, one that is used by most organizations or companies across various
industries.
Many say that recruitment begins when the job description is already in place and
the hiring managers begin the process of actually looking for candidates. However, if
we are looking at it more holistically, the process begins way earlier than that.
Prior to the recruitment process, the organization must first identify the vacancy and
evaluate the need for that position. Will the organization suffer if that vacancy is not
filled up? Is there really a need for that open position to be occupied by someone? If
the answer is affirmative, then you can proceed to the recruitment.
Basically, this step will allow the human resources manager, hiring manager, and
other members of management on what the new employee will be required to do in
the position that is currently open for filling up. This has to be done in a systematic
manner, which is what the job analysis is for.
According to human resource managers, the position or job description is the “core
of a successful recruitment process”. After all, it is the main tool used in developing
assessment tests and interview questions for the applicants.
Before anything else, the organization must first know exactly what it needs. Or
who it needs. It could be that the organization deemed a need for a job that is not
included in the current roster of jobs. Hence, the need to create a new one
Job analysis involves identification of the activities of the job, and the attributes
that are needed for it. These are the main parts that will make up the job
description. This part has to be done right, since the job description will also be
used in the job advertisement when it is time to source out talents.
Once the job description has been created, it is a good idea to review it for accuracy,
and to assess whether it is current or not. Also, in cases where job descriptions are
already in place, there is a need to revisit them and check their accuracy and
applicability with respect to the status quo. What if the job description is already
outdated? A review will reveal the need to update the job description, for current
applicability.
There are three positive outcomes from conducting a review of the job description:
These are the basic requirements that applicants are required to have in order to be
considered for the position. These are required for the employee to be able to
accomplish the essential functions of the job. Therefore, they should be relevant and
directly relate to the identified duties and responsibilities of the position.
The organization may also opt to include other preferred qualifications that they are
looking for, on top of the minimum or basic.
The job must belong to a salary range that is deemed commensurate to the duties and
responsibilities that come with the position. Aside from complying with legislation
(such as laws on minimum wages and other copensation required by law), the
organization should also base this on prevailing industry rates.
For example, if the position is that of a computer programmer, then the salary range
should be within the same range that other companies within the same industry offer.
This is the stage where the organization will let it be known to everyone that there is
an open position, and that they are looking for someone to fill it up.
Before advertising, however, the organization must first know where to look for
potential candidates. They should search out the sources where the persons that can
potentially fill the job are going to be available for recruitment. That way, they will
know where to direct their advertising efforts.
• Using the reputation of the company. Perhaps the best publicity that the
company can use to attract candidates is its own reputation in the market. If the
company is known for being a good employer – one that aids in its employees’
personal and professional growth and development – then it is a good point for
the company to capitalize on in advertising its open positions.
STEP-3: SCREENING OF APPLICANTS
his is most probably the part of the recruitment process that requires the most amount
of work. This is where the applicants’ skills and personalities are going to be tested
and evaluated, to ascertain whether they are a good fit for the job and its description.
Selection. In this stage, the hiring managers, human resources representatives, and
other members of the organization who participated in the process meet together to
finally make a selection among the candidates who underwent the final interview.
During the discussion, the matters considered are:
• Qualifications of the candidates who were able to reach the last stage of the
screening process
• Results of the assessments and interviews that the final pool of candidates
were subjected to
• There will be no problem if they have a unanimous decision on the candidate
that the job will be offered to. In case of varying opinions, the majority will
prevail.
• If they do not arrive at a decision, there may be a need to restart the recruiting
process, until such time that they are able to reach a decision that everyone
will be satisfied with.
The last step of the previous phase involves the selection of the best candidate out of
the pool of applicants. It is now time for the organization to offer the job to the
selected applicant.
The moment that the applicant accepted the job offer, he has officially gone from
being an applicant to an employee of the organization. The induction process will
now begin.
Usually, the beginning of the induction process is marked by the signing of the
employment contract, along with a welcome package given to the new employee.
The date for the first day that the employee will have to report for work and start
working in the company will be determined and communicated to the newly hired
employee.
However, it doesn’t end there. The employee will still have to undergo pre-
employment screening, which often includes background and reference checks.
When all these pre-employment information have been verified, the employee will
now be introduced to the organization
The process of training and development involves several steps to ensure that it is
effective. Here is a list of a few important steps that you can take if you are interested
in learning more about how to develop a training and development process in an
organisation:
The top ten benefits of employee training and development programs include:
5. Attract highly skilled employees: Top recruits are attracted to firms with an
identifiable career path based on consistent training and development.
6. Increased consistency: Well-organized training ensures tasks are performed
uniformly, resulting in tight quality control that end users can trust.
The process of training and development involves several steps to ensure that it is
effective. Here is a list of a few important steps that you can take if you are
interested in learning more about how to develop a training and development
process in an organisation:
After deciding on a training plan and method, the organisation can execute the
training process through comprehensive, step-by-step instruction and coaching. For
this, the company can schedule training activities and use the required resources.
Based on the size of the group and the type of training, the company may decide on a
suitable location for the training to help make it more successful.
It is essential for organisations to assess the impact of the program, its effectiveness
and the degree of its success. You can ask the employees for feedback to know
whether the program was helpful and to review if they have any suggestions for
improvement. You can also conduct quizzes, practical exercises and tests to assess
the success of the training.
6. Monitor performance
The last phase before completing training and development is to monitor employee
performance. Based on the training assessment results, management can find out if
the training was adequate for the present or if they may require advanced sessions.
The management can also plan future training and development programmes and
their scope accordingly.
PAY ROLE DEPARTMENT
Payroll means the company’s financial record of payments made by the employer to
the employees, including wages, bonuses, salaries, incentives, etc. The company
must prepare an employee’s payroll for all its employees from the time they are hired
till retirement/resignation. Processing payroll without delays in accordance with
various statutory compliances is a significant activity of a company.
In India, payroll processing refers to the steps involved in calculating the total
remuneration of each employee of the company/organisation. It is an overwhelming
process as it consists of calculation of gross salary, bonuses, net salary, daily wages,
Provident Fund (PF) payment, professional tax payment, Tax Deduction at Source
(TDS), allowances, etc., that are part of each employees’ monthly salary payment.
Payroll processing is one of the essential yet complicated business processes. Thus,
errors might happen while processing and executing salaries that might hamper the
employees’ morale and productivity. Employees rely on the company’s process to
get paid without delays, irrespective of the organisation’s size. Payroll plays a crucial
role in a company’s Human Resource Management (HRM).
The payroll process involves calculating what is due to the employees for a specific
payroll cycle after adjusting the required deductions like employees’ PF contribution,
TDS, meal coupons, etc. The payroll cycle is the gap between two salary
disbursements of an employee. Generally, payroll is processed every month in India.
The payroll process requires different teams, such as HR, payroll and finance, to
work together. However, due to modern technology, businesses can effortlessly
manage all the payroll processing complexities.
PAY ROLE ACTIVITIES
The first step of payroll processing is onboarding employees and preparing the list of
employees to be paid salaries.
Companies should define their payroll policies and get them approved by the
management for processing standard payroll execution. Every company has their
own approach to employee engagement, philosophy and work culture. A company
needs to define the below policies for standardising payroll processing:
• Pay policy.
Employee inputs like bank account details, PAN, address, income tax declarations,
proof of investment, etc., are essential for payroll processing. Usually, the companies
collect these inputs from employees at the time of their joining/onboarding by the
concerned department/team. Each department/team will collect and maintain
employee inputs necessary for processing payroll, such as:
• The finance team maintains information about every employee’s variable
pay, bonus, commission, deductions, payments, income tax declarations,
etc.
After the inputs are compiled from the information provided by the employees and
different teams, the validity of their details must be checked for accuracy and
correctness before using it for the actual payroll process. All active employees must
be considered for validating data, and former employees must not be included in
salary and compliance payments. Validation of employee inputs eliminate the risk of
committing mistakes in the payroll processing, and the consequences faced while
rectifying them.
The actual payroll activity involves mainly only one step, which is as follows:
The validated inputs of employees should be fed into the system maintained by the
company for processing payroll to calculate every employee‘s paycheck. This results
in the net salary payment of each employee after adjusting the necessary deductions
and taxes due. Net salary is usually arrived at by deducting the gross deductions from
an employee’s gross salary. The payroll calculations are done using spreadsheets or
through payroll software.
The essential elements of salary structure for calculating the net salary include the
following:
• Allowances.
• Prerequisites.
• Arrears.
• Leave adjustment.
• Payslip.
• Form-16.
• Reimbursements.
The salaries paid to employees must be recorded as they are the biggest expenses for
a company. Payroll accounting involves maintaining the company accounts with
regard to employees’ salaries.
The company must first ensure that its bank account has sufficient funds to make the
salary transfers to its employees. The companies will send the salary bank advice
statement to the concerned bank directing it to disburse salaries from the salary bank
account. However, the company can automate this salary payment process to
employees through software with an in-built direct deposit feature. The companies
must also distribute payslips to each employee either individually or through
automated software.
During payroll processing, all statutory deductions of an employee such as TDS, PF,
Employees State Insurance (ESI) and professional tax are deducted. These payments
should be made to the appropriate government departments within the respective due
dates. The deductions must be reported to the government departments by filing the
respective forms prescribed by each department.
In India, companies have to follow the legal regulations in their payroll management
while disbursing salaries to their employees. There are many statutory requirements
that Indian companies must adhere to, and they must ensure compliance with these
legal regulations. If companies fail to adhere to these statutory compliances, they will
have to face heavy penalties
RECRUTMENT IN JINDAL
Recruitment refers to the process of identifying, attracting, interviewing, selecting,
hiring and onboarding employees. In other words, it involves everything from the
identification of a staffing need to filling it.
What are your existing hiring needs? May be an employee just left or a new job
position just opened. Once you identify the vacancies that exist, you can then define
the job specifications such as skills, knowledge, experience, etc.
In this 2nd phase JSPL check that whether the new requirement is approved by
respective HOD or not.
Talent sourcing is the process of actively searching for qualified candidates. Through
this process, your team engages with prospective candidates that can be moved to
your talent pipeline to fill current and future positions. These types of outreach
recruiting examples include building an employer brand, so candidates understand
the benefits of working with your company.
JSPL source the potential candidate through online channel for example linkdin,
Naukri portal ( c.v sourcing , job posting , mass mailing)
Shortlisting is the process of identifying the candidates that meet the criteria laid out
in the job listing. They’re the candidates that you want to move forward with in the
recruitment process, most likely by having an initial interview or otherwise moving
on to the next stage of the recruitment funnel.
JSPL calling the shortlisted candidates to know about their interest on the job.
Finally JSPL called the candidates who are shortlisted and make a time table for
their interview keeping in mind the interviewer to be available.
7) JSPL Plan interview( through google meet , zoom , whatsaap ) and selection
processed , including screening call , assessment and in personal interview .
9) This document is required to identify what is the actual salary of the candidate
and understand whether the document is correct or not .then jspl have to do
negotiation(salary).
10) After salary negotiation done and if candidate is okey with the salary JSPL
share proposed offer through mail.
12) As per the process of JSPL candidate have to do premedical checkup , because
JSPL want to know that the candidate is fit to join or nor.
13) If candidate is fit then he/she can resign from current job.
15) JSPL have their different onboarding processes like they have their own HRS
portal .
16) After completing the joining formalities JSPL generate hiring code , position id
17) JSPL have their own system on onboarding they welcome new joinees with
welcome kiit ,PPE kiit etc….
Training Menu Cards are also prepared mentioning the four core competencies
i.e., Technical/Functional, Generic, Behavioral, Safety and Quality which are
assigned by specific codes for various competencies.
Another sheet is their which gives the Information regarding the contact person
for each and every individual department, which may help in any kind of issues.
After the completion of the TNI sheet, we float the Sheet to the respective HOD’s
and
Reporting officers to fill up for their respective employees, a Training &
Development Team
is keep on following in case of any doubt.
After 3-4 months of this ongoing project, almost 86% responses were covered which
gives
the clear highlight where the organization needs to provide training.
Once the training needs are identified and the number of employees requiring such
training is
ascertained, decision is then taken as to whether there will be in house(internal)
training
programs or the employees will be nominated to attend training programs at various
institutes
outside the organization, i.e., to attend external training programs.
▪ OBJECTIVE:
▪ It also includes to identify the Competency Gap of Power Plant employees who
are
the HPPT members in various areas and PAICC members also.
▪ SCOPE:
NUMBER OF DEPARTMENT
1.BLAST FURNAC 3.SINTER PLANT 5.TQM
2.POWER PLANT 4.CRMHS 6.LDP
9.DRI
7.COKE OVEN
8.CENTRAL MAINTENANCE 10.OHC
Gross pay
Gross pay, also known as gross income, is the total payment that an employee earns
before any deductions or taxes are taken out.[5] For employees that are hourly, gross
pay is calculated when the rate of hourly pay is multiplied by the total number of
regular hours worked. If the employee has overtime hours, these are multiplied by the
overtime rate of pay, and the two amounts are added together.[6] Also included in
gross pay is any other type of earnings that an employee may have. These may
include holiday pay, vacation or sick pay, bonuses, and any miscellaneous pay that
the employee may receive.
Deductions
There are a wide array of voluntary deductions that can be taken out of an employee's
gross pay, some of which are taken out before taxes and some being taken out after
taxes. Pre-tax deductions are deductions that are taken out of an employee's gross pay
amount before it is subject to tax.and could include health, dental, or life insurance,
deductions for
certain retirement accounts, or deductions for FSA or HSA accounts.
After-tax deductions are deductions that are occur after taxes have been taken out of
an employee's pay.
Reimbursements
Taxes
Wage garnishments
A wage garnishment is a court-ordered method of collecting overdue debts that
require employers to withhold money from employee wages and then send it directly
to the creditor. Wage garnishments are post-tax deductions, meaning that these
mandatory with holdings do not lower an employee's taxable income. Unpaid debts
that may result in wage garnishments include credit card bills and medical bills, child
support and alimony, federal student loans, and tax levies. Each of these
garnishments may have different limit on the amount that may be deducted.
Net pay
Net pay is the total amount that an employee receives after all required and voluntary
deductions are taken out.
TVC (-10%)
TVP (90000)
BONOUS(20%) PF 12%
(Monthly) (Yearly)
CTC
CTC full form is Cost To Company. It means total salary package & benefits
received by employee in a year.
CTC or Cost to Company is the total amount that a company spends (directly or
indirectly) on an employee. It refers to the total salary package of the employee. CTC
is inclusive of monthly components such as basic pay, various allowances,
reimbursements, etc. and annual components such as gratuity, annual variable pay,
annual bonus, etc.
CTC is never equal to the amount of take-home salary of the employee. There are
many components in the CTC that one does not receive as part of take-home salary.
Gross salary
Gross salary is the amount calculated by adding up one's basic salary and
allowances, before deduction of taxes and other deductions. It includes bonuses,
over-time pay, holiday pay, and other differentials. Gross Salary = Basic Salary +
HRA + Other Allowances.
Net salary or take-home salary is obtained after deducting income tax at source
(TDS) and other deductions as per the relevant company policy. Net Salary = Basic
Salary + HRA + Allowances - Income Tax - Employer's Provident Fund -
Professional Tax.
Allowances
Reimbursements
Occasionally, employees are entitled to several reimbursements like medical
treatments, phone bills, newspaper bills, etc. The amount is not received in the
salary, but on submission of the bills, reimbursement is given. Generally, there is an
upper limit for every category of reimbursement
Provident Fund
Provident fund is an investment both by the employer and the employee each month,
the lump sum amount of which acts as an employee's retirement benefits scheme.
Form 16
The company issues a Form 16 which contains the details about the salary earned by
the employee and the amount of tax deducted. The taxpayer is required to submit
Form 16 to file the Income Tax returns every financial year. It acts as the proof of
his/her income and tax paid to the government
Employee Benefits are the indirect and non-cash compensation paid to an employee.
These benefits are given to employees over their salaries and wages. They are also
called fringe benefits that are offered to attract and retain employees.Employees love
benefits. They want appreciation and recognition for their hard work. Job satisfaction
is directly tied up with employee satisfaction.
Leave benefits
The EL o PL leave typically used for personal reasons such as vacation, to observe
festivals that are not declared holidays, etc. Its basically provide 30 days to a
supervisry and above grade employees and 18days to workers in JSPL
Apart from EL, JSPL also provide a leave type called Casual Leave. Such leaves
accommodate any urgent/ unforeseen personal requirements as against EL being
planned leaves. It mostly 7days per year and its not carry forword to next year.
When a employe shift to new location, JSPL provide 3days leave for shifting her
family. It mostly 7days leave if they shift from other state.
Bereavement Leave
Bereavement Leave is a type of leave granted to when there is a death in the family
or dependent. JSPL provide upto 3days for leave.
Mediclaim Benefit
At JSP, we believe that the company’s series of achievements embark the triumph of
all our dedicated professionals who remain our most valuable assets. Our employees
define the course of our success and we depend on their innovative ideas, energy and
commitment. Hence, our goal is to focus our efforts on building a system that
includes an engaged, talented and motivated workforce who will contribute to the
company’s growth and its success; today and in the future. JSP committed to
protecting the health and wellbeing of all our employees where in we ensure that our
people are provided with a safe and secure working environment.
provide health insurance and life insurance to their employees, the premium
for which is borne by the employer and is included in the CTC.According to JSP,not
only the self employee but, The benefit of family coverage is one policy insures the
whole family. This means the family does not need to shop for and purchase
individual plans for every member. JSP provide health insurance to the self
employee, employee’s Spouses, 3 children upto 25 years of old, and employee’s
parents, if dependent on employee. It is the family defination of JSP.Many
employers offer this kind of coverage because it can be very appealing to employees
who have families and could thus benefit substantially from this arrangement.
Many policy are given bellow that provided by the JSP to the employee.
➢ Every employee is important assets for a company therefore JSP focuesd on
ZERO casuality. Each and every employee covered in health scheme
.According to designationa or grade level JSP provied diferent type of benefits
to the employee, like-
For the supervisor or worker claim upto 2Lkh rupees.
For the CG 4 employee cliam upto 4Lkh rupees .
For the CG 3 employee claim upto 6Lkh rupees .
For the CG 2 employee claim upto 8Lkh rupees .
For the CG 1 or 0 employee claim upto 10Lkh rupees.
➢ EWS (Employee welfare scheme) is another benefit for the emplyee.The
objectives of employee welfare scheme.
I. To enhance the level of morale of employees
II. To create a loyal, contented workforce in organization.
III. To develop a better image of the company in the minds of the employees.
IV. To enable the workers to live comfortably and happily.
V. To develop efficiency of the workers.
In JSP, EWS depends on the employee’s length of sevice, which served to the
company
➢ JSP give a another option to choose for him, the top-up plan. In this top- up
plan employee choose for him which help to major health related issue for
family member. For this option choosing, employee pay some premium for
this top-up plan. The premium paid 3month gap to 3month gap and the
premium approximately in between 2000rs to 3000rs.
➢ Matarnity For the working women, this benefits is very helpful to mother and
his family. JSP provide to the mother 70,000rupees for normal delevery and
1,00,000rupees cesarean delivery. This benefit only available for 2 children.
➢ JSP another mediclaim for his employee Cataract surgery. this a procedure to
remove the lens of your eye and, in most cases, replace it with an artificial
lens. Normally, the lens of your eye is clear. A cataract causes the lens to
become cloudy, which eventually affects your vision, threfore company
provide 50,000rupees per eye for his treatment.
➢ JSP facilities for there employee in the emergency case of health issue,
company give abulance travel charge upto 20,000rs.
➢ For nasal surgery, company provide up to 1,00,000.
PF
PF stands for Provident Fund. It is a scheme for salaried employees to invest during
work life and enjoy the benefits after retirement. It is a compulsory, government-
managed retirement savings strategy for employees, who can contribute a part of
their savings towards their pension fund, every month. The entire process is
monitored by EPFO (Employees Provident Fund organization). not only JSP,Any
organization that has more than 20 employees is entitled to PF and must register with
the EPFO.
BASIC
PF
EMPLOYEE EMPLOYER
EPF
24%
agree Disagree
monetary reward
agree Disagree
employees performance
agree Disagree
agree Disagree
privilege leave
agree Disagree
monettary reward
100
90
80
70
60
50
40
30
20
10
0
agreee disagree
monettary reward
contingencies
Disagree
agree
0 10 20 30 40 50 60 70 80 90
contingencies
services
120
100
80
60
40
20
0
0 0.5 1 1.5 2 2.5
-20
induction
agree disagree
❖ The Policy of the company provides facilities for all round growth of
individuals by training in-house and outside the organization,
reorientation, lateral mobility and self-development through
selfmotivation.
❖ The Policy implements equitable, scientific and objective system of
rewards, incentives and control
❖ The Policy recognizes worth contributions in time and appropriately, so
as to maintain a high level of employee motivation and morale.
❖ The employees agree on the part of their performance that they know
what is expected from them.
❖ Company inspires the employees to do their best work every day
Jindal steel and power (JSP)is consider one of the largest producer of Steel
and also profitable Public sector in India . It is the company, which produce
the international quality of stell and power of latest technology. During the
project work ,realized that their work culture was extremely good. The
performance of employees was highly satisfactory . The management has
also done every possible effort to smoothen industrial relation.Jindal Steel
and Power Limited, since its inception has worked towards helping society
and achieving sustainable development. It is one of the few companies in
India that strives not only for profits but aims to create a real difference at
the ground level. JSP aim and focued on zero casuality. But during project
work, found that there was a normally problem, so there was a natural
dissatisfaction among the employee.
BIBLIOGRAPHY
Websites:
Books
ANNEXURES
QUESTIONNAIRES
1) Are you satisfied with the external recruitment sources performed in your
organization.
1. Agree 2. Disagree
2) Are you satisfied with the monetary reward given on bringing a candidate
on board?
1. Agree 2. Disagree
3) For Employee performance is the training need analyzed in your
organization.
1. Agree 2. Disagree
8) Are you satisfied with the services covered under Mediclaim policy?
1. Agree 2. Disagree