CPP Wallet Care

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Most Important Terms & CondŝƟons (MITC) for your CPP Wallet Care Membership (oīered as part of

BFL Packaged Product which may be Įnanced by Bajaj Finance Limited (‘BFL’))

The Most Important Terms and Condi ons (MITC) of your membership are listed below. Please refer to
the Main Terms and Condi ons which set out the terms of your Agreement with CPP

General

The CPP Wallet Care Service is provided by CPP Assistance Services Private Limited, whose
corporate oĸce address is at Ground Floor, Wing – A, Golf View Corporate Tower – A, Golf Course
Road, Sector – 42, Gurgaon – 122002, Haryana India in conjuŶĐƟon with its third party
suppliers/service providers.
You must provide us with full and accurate informĂƟon in connĞĐƟon with your CPP Wallet Care
Membership and Services. In case you provide false or materially incomplete informĂƟŽ on or
commit a material breach of the main terms & conĚŝƟons of the membership, we may cancel your
membership
Advance payment of the Fees is the essence of the commencement of the Membership and the
Services to be provided to You under the Agreement. You (or BFL on your behalf) must pay the
Fee to Us in advance for purchase of Your CPP Wallet Care Membership. CPP shall have the right
to cancel Your membership without any nŽƟĐe to You if you fail to pay in advance or repay BFL
any amount paid by BFL on Your behalf towards your CPP Wallet Care Membership.
The Fraud ProteĐƟon Cover is provided as an add-on complementary beneĮt under the Group
Insurance Policy taken by CPP for its customers from an Indian insurance company registered with
IRDAI (Insurer). Please refer to the Group Insurance Policy Terms and ConĚŝƟons for more details.
Any change or new adĚŝƟon to your membership and services shall be iŶƟmated to you at least
45 days in advance and such changes shall become applicable from the date of iŶƟmĂƟon.
However, it is clariĮĞd that the features of EAI and ZEE5, where CPP is aĐƟng as facilitator, may
be added, modiĮed, replaced or removed during the Period of Agreement without this advance
notice period of forty-Įve (45) days.

If You would like to cancel Your Membership, please contact BFL. CPP Wallet Care Membership
has been provided to You as part of Your BFL Product. Under no circumstances, CPP will be liable
to refund any amount to You which You would have paid to BFL for BFL Product, or otherwise, for
CPP Wallet Care membership

The terms and condŝƟons are governed by and must be interpreted in line with the laws of the
Republic of India.
Your Membership begins on the Start Date and coŶƟnues for the Period of Agreement as
mĞŶƟoned in the welcomeůĞƩer.
 You can contact us through the following media in case you have any queries about these terms
and conditions of your membership, E-mail: [email protected], Telephone: 1800-419-4000
(Toll-free); +91 921244 4000; 6000 4000 (please prefix city STD code)

Service Related

 You must report lost or stolen cards to us by telephone within twenty-four (24) hours of
discovering loss of cards. We will then contact on Your behalf to Your Card Issuer to get Your Cards
blocked.
 Any advance made to you under this Section A of the Main Terms & Conditions, shall be interest
free and repayable by you to EAI within twenty-eight (28) days of the advance being made. In the
event of the advance not being repaid then reasonable steps will be taken to recover the advance.
 If you request for the assistance services set out at A1, A2 and A3 of the Main Terms & Conditions,
then you consent to us making such enquiries from such persons and/ or organizations as are
necessary to assess the claim that you are making.

 In case you have not shared the details of a particular card with us and request the same to be
blocked, CPP will attempt to get that card blocked with Your Card Issuer with the help of other
details provided by you on a best effort basis.
 Services set out in sections A1, A2 and A3 of the Main Terms & Conditions shall be provided only
at the sole discretion of CPP, however, every effort will be made to provide you with emergency
assistance in line with the terms and conditions set out in these sections. At the time of Your
request for Service, We may ask You to provide evidences for Your need of emergency assistance
and in the absence of which Your request for Emergency Assistance may be rejected by Us. There
may also be times when it will not be possible to arrange for the transfer of funds to some
countries or remote geographical locations or due to events or conditions that are out of our
control (i.e. political instability, regulatory restrictions, war, natural disaster, etc.) and for which
CPP cannot be held liable.

 You will be provided with ZEE5 All Access Annual subscription pack offered by ZEE which will
enable you to watch ZEE’s Live TV channels, exclusive originals, blockbuster movies, TV Shows,
Music and much more. This subscription is issued and governed by the terms & conditions of ZEE5,
as may be amended from time to time. For detailed terms & conditions, please visit
https://www.ZEE5.com/termsofuse. Our role in relation to ZEE5 shall be limited to that of a mere
facilitator, and We shall not in any manner be liable to you for any loss, damage or compensation
in relation to or arising from its use. For other terms and conditions relating to this Service, please
refer to Section A4 of the Main Terms & Conditions.

 Services set out in Section A2 of the Main Terms & Conditions will not be available abroad and
within India, this service will be available only in the cities under our coverage network. A current
list of cities under our coverage network is available on our website in.cppgroup.com
 You hereby expressly accord your consent allowing CPP to collect all the required
data/information including any sensitive personal data or information from you to service you
and to transfer/utilize your personal information with our approved suppliers/service providers
including our group companies for the purpose of sending correspondence to you and providing
some of the features of the membership to you. Please refer to detailed Data Protection Notice
in the Main Terms & Conditions.

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