SAP CRM USER INTERFASE.

1. Sales Representatives using the CRM WebClient UI complain that the Navigation Bar
recently has changed. Links they used in the past are not available anymore. You have to
investigate this issue. Which of the following changes is definitely not causing this
behavior and can be excluded?

a. Change within business role customizing.

b. Change within the navigation bar profile.
c. Change within the organizational model.
d. Change within the business transaction profile.

4. Extended UI enhancements can be implemented utilizing the so-called Component

Enhancement Concept. Which of the following aspects is not part of this concept?

a. An enhancement set can be created using the Easy Enhancement Workbench.

b. An enhancement set is used to group several component enhancements together. -
True
c. An enhancement set can be defined independently of Easy Enhancement
Workbench extensions. - True
d. An enhancement set can be assigned to a relevant client. – True

12. You are in the process of an upgrade from SAP CRM 5.0. An auditor has approached
the project team and wants know details about data security when using CRM WebClient
UI. Which of the following statements is true? (No estoy segura)

e. Business roles control access to business objects since they contain authorization
roles.
f. Authorization roles control access to business objects and therefore have to be
assigned to business role.
g. Business roles control access to business objects since they are assigned to positions
in the organizational model.
h. Authorization roles control access to business objects and have to be assigned to
users.

19. During an upgrade from SAP CRM 5.0, you are now dealing with customizing of
business roles which are the key to the whole CRM WebClient UI. What is controlled
directly or indirectly via a business role? Note: There are 3 correct answers to this question.
(No estoy segura)

i. The role configuration key and the associate PFCG Role.

j. The “Filter Profile” which ties authorization into the web UI and limits search
possibilities to just authorized objects.
k. The Role profile key for access to SAP GUI based transactions.
l. The Navigation Bar Profile which in turn defines Work Center Pages, Work Center
Link Groups and Direct Group Links.
m. The utilized Layout, Technical, and Functional profiles.
36. You are a key member of an implementation team for a SAP CRM Project. Which of
the following describes an accurate user interface strategy?

n. Business users will either user CRM WebClient UI or People-Centric UI (PC UI)
o. Business users use CRM WebClient UI. Administrators can use SAP GUI.
p. Business users use CRM WebClient UI. Administrators can either use SAP GUI or
People-Centric UI.
q. Business users should use CRM WebClient UI; advances users can use SAP GUI

49. There are several ways to adapt a CRM WebClient UI view/application. Which of the
following can be achieved using the so-called UI Configuration? (No estoy segura)

r. Creating new customer-specific fields.

s. Changing view buttons.
t. Adding/removing fields to/from a view.
u. Maintaining view skins.

62. Your company is running SAP ERP and SAP CRM but not utilizing the SAP
NetWeaver Portal or any other portal product. What would you do if a customer access to
the SAP ERP transaction “Display Bill of Material”? (No estoy segura)

a. Implement Single Sing-On certificates.

b. Install SAP CRM Internet Transaction Server (ITS)
c. Start the Virtual Machine Container (VMC)
d. Use the transaction Launcher functionality.

65. The navigation bar profile basically controls the maximum number of available Links in
the WebClient UI. Which of the following objects can be link by navigation bar profile?
Note: There are 2 correct answers to this question. (No estoy segura)

a. Funtional Profiles.
b. Layout Components.
c. Business Roles.
d. Direct Link Groups.
e. Work Centers.
SAP CRM TECHNOLOGY & INTEGRATION
2. What is integrated in the SAP ERP system that acts as a component of the SAP CRM
“R/3 Adapter” to support data communication between the two systems?

a. Middleware
b. M supportsrdcIntercompany buNetweaver
c. Interaction Moduler
d. Plug-in

5. In many companies the CRM software solution chosen is the one that can best support
the long term growth of the company, not just SAP CRM because it is being used for ERP
at the company already. The slide below present a good case for SAP CRM on its merit
alone. What statement would best summarize the slide shown below?

a. SAP CRM is built on NetWeaver a very open SOA platform allowing quick
application development based on web services.
b. Wizards in SAP CRM support third parties applications support.
c. SAP provides dedicated software development features to support a CRM
implementation involving 3rd parties software.
d. SAP CRM collaboration adapter can be used out of the box as the main integration
tool set for an inter company business processes

15. Several SAP CRM interaction channels allow the creation of Sales Orders, e.g. when
the interaction center agents receive an order via phone. What application can be integrated
with SAP CRM to insure that requested item can be delivered on time?

a. SAP EWM.
b. SAP SRM
c. SAP PLM
d. SAP SCM

38. Your company is deciding between using and not using (CRM stand alone) the SAP
NetWeaver Portal for the users primarily involved with SAP CRM. The solution is not
involving SAP NetWeaver Portal (CRM stand alone) is the best one to pursue. Which
statements below are correct and at the same time supports “Stand Alone” position?. Note:
There are 2 correct answers to this question. (No estoy segura)

a. If we use CRM stand alone, simple ABOO is the only thing necessary to integrate
outside transactions.
b. SAP CRM was specifically designed to be used without portal that is because SAP
knows some users just need CRM functionality and not other
c. The SAP CRM WebClient UI requires SAP NetWeaver, but it could be just a
“federated portal” making installation easier.
d. If we use SAP NetWeaver Portal, we must use the CRM 5.0 PC UI
e. If we use SAP NetWeaver Portal, we will require additional training and system
support.
46. Your company is evaluating SAP NetWeaver Master Data Management (MDM) as part
of a long term software landscape. Which problems belong…. Note: There are 2 correct
answers to this question. (No estoy segura)

a. It would help identify materials that have different numbers but are the same
concerning form, fit and function.
b. It would automate the creation of price condition across the whole landscape,
reducing pricing errors.
c. It would allow to have SAP CRM be the master system for the creation of all
aspects of both products and business partners and therefore
d. It would consolidate the creation of Bills Of Materials into one system with an
automated distribution to other systems.
e. It would help reduce issues created by duplicate business partner numbers.

50. Your company is implementing SAP ERP and SAP CRM in phase one of their project.
They are planning a phase two to include SAP SRM and SAP SCM by only make minimal
modifications. Trying to contain costs, they ask a few consultants what they thought of the
plan to incorporate SAP Solution Manager. Which of the new point would be the correct
one?

a. SAP Solution Manager should be implemented in the beginning of phase one as it is

only used for configuration and project planning via roadmaps. If it doesn’t
implement it in phase one we should not implement it at all.
b. SAP Solution Manager requires Process Integration (PI) in the landscape to pass
configuration between the other systems, so both SAP Solution Manager and PI
must be implemented in phase one.
c. SAP Solution Manager should be implemented in the beginning of phase one as it
can help to configure systems via roadmaps and it is required by SAP maintenance
of SAP CRM and the other SAP systems in our landscape.
d. SAP Solution Manager should be implemented between phase one and two, this
would insure the resources are available.

51. A brand owner works together with some partners to position new products in the
market. Therefore SAP CRM Channel Management should be implemented. Which
statements are correct in this environment? Note: These are 3 correct answers to this
question.

a. Within SAP CRM Channel Management, marketing and sales processes can be
integrated but not service processes.
b. The brand owner and partners have access to the SAP CRM system by using
different roles in the CRM WebClient UI
c. Workflow capabilities can be used to distribute leads that are created by the brand
owner to the appropriate partner.
d. The brand owner and the partner have to use different SAP CRM systems to fulfill
their tasks.
e. Collaborative Showrooms can be used to incorporated partners in your E-
Commerce strategy.
61. A company is adding SAP CRM to a landscape that currently includes SAP ERP. You
evaluate options to reuse SAP ERP functionality. Which of the functionality related to SAP
CRM processes are available in SAP ERP? Note: There are 3 correct answers to this
question. No estoy segura

a. Billing.
b. Bounce Management. (Customer credit Management)
c. Logistic Execution.
d. Campaign Management.
e. Financial Accounting.

77. You have been assigned the task to create an organizational model in SAP CRM for a
company using both sales and service in SAP CRM, and SAP ERP for logistic execution.
One of the Organizational elements is called “France Sales and Service”. In project team
meetings, what information below would be important to gather and setting up the SAP
CRM organizational model? Note: There are 3 correct answers to this question.

a. What attributes should be consider to help automatic organization determination in

SAP CRM Transactions?
b. Is the SAP CRM org model to be used via RFC calls from SAP ERP? This would
allow us to keep only the SAP CRM org. model and not create an SAP ERP
organizational model at all.
c. Will be eliminate the need for creating an org model in SAP CRM by allowing RFC
calls to the SAP ERP systems org model during SAP CRM base transactional.
d. Do we want to let the same organizational element in SAP CRM be used in both
Sales and Service or should we create a service org model and a sales org model
separately in SAP CRM?
e. Is the organizational model to be used in automatic organization determination in
SAP CRM transactions?

79. A business scenario requires you to create a new customer-specific transaction type,
e.g. a specific quotation. After having created the transaction type additional configuration
is necessary. Which of the following are possible subsequent tasks? Note: There are 2
correct answers to this question.

a. Maintaining copying control.

b. Maintaining item category determination.
c. Maintaining header category determination.
d. Maintaining of a transaction determination profile.
SAP CRM SCENARIOS
3. Within the SAP CRM Field Applications environment, which object is used to set up the
sites and to influence the data distribution logic from a business perspective?
a. Object Management.
b. BDoc Modeler
c. Mobile Application Studio
d. Administration Console.

6. Your customer is asking for the different of quotations and sales orders. Which function
is only supported in quotations but not in sales orders within SAP CRM?
a. Automatic partner determination.
b. Organization data determination.
c. Sales probability.
d. Availability check.

13. What can be used within SAP CRM Service model complex objects for your customer
(like device, machines) that will allow you to manage services for them?
a. Service Contract.
b. Case Management.
c. Installed Base Management
d. Objects.

17. For marketing purposes, your customer plans to create target groups based on the
attributes hobbies, region and sales volume. Which data sources for segmentation do you
suggest to your customer? Note: There are 3 correct answers to this question.

a. Interaction Reports.
b. Marketing Attributes Sets (from accounts)
c. Infosets.
d. Business Partner Fact Sheet.
e. Business Intelligent InfoCubes.

21. Which of the following are key capabilities of the SAP CRM solution? Note: There are
3 correct answers to this question.
a. Survey Application
b. Business Planning.
c. Field Application.
d. Interaction Center.
e. Partner Channel Management.

22. Which of the following are functional enhancements of the Service Contract than
generate following up documents at specified points in times as individual or precede
activities?
a. Service Order
b. Object flat
c. Service Level Agreement
d. Service Plan
27. The scratch pad is a temporary workspace in the Interaction Center WebClient that
agents use as an electronic notepad to store miscellaneous information during an
interaction. What of the following are features of the scratch pad? Note: There are 2 correct
answers to this question.

a. The content of the scratch pad will automatically be stored with the contact once the
interaction is ended.
b. Agents can enter text into the scratch pad at any point during an interaction.
c. Import of scratch pad text is possible only into sales and service orders.
d. A button to launch the scratch pad is always at the top of the screen.

31. SAP CRM Sales supports a closed-loop interaction cycle, 360º visibility, multi-channel
optimization and real-time visibility. Which of the following others – belong to SAP CRM
Sales? Note: There are 3 correct answers to this question.

a. Account & Contact Management.

b. Opportunity Management
c. Activity Management
d. Case Management
e. Complaint Management

39. Which of the following are relevant documents within a service process in SAP CRM?
Note: There are 3 correct answers to this question.

a. Billing document.
b. Service Notification.
c. Service Confirmation.
d. Service Delivery.
e. Service Order.

43. There are several Interaction Center (IC) functions that support agents, effectively
working within the IC application. Which of the following features are called Agent
Guidance? Note: There are 2 correct answers to this question.

a. Interactive Scripting.
b. Service Level Workflows.
c. Knowledge Article Routing
d. Intent-Driven Interaction.

53. There are standard tasks that are performed by the so-called Interaction Center (IC)
Manager. Which of the following activities can be related to an IC manager? There are 2
correct answers. (No estoy segura)

a. Call List Generation

b. Script Forwarding
c. SLA Definition
d. Rule Policy Creation
57. Which statements are correct regarding the analytical capabilities in SAP CRM? Note:
There are 3 correct answers to this question. (No estoy segura)

a. SAP CRM Analytics enables to predict customer behavior.

b. Analytics scenarios provide predefined packages and content for controlling
customer-focused processes.
c. SAP CRM Analytics requires only the SAP CRM system.
d. CRM Interactive Reports can be used to analyze objects like activities, leads and
opportunities.
e. SAP CRM Analytics enables to transfer SAP ERP documents into the SAP CRM
systems for analyzing purpose.

60. Within the marketing environment the Graphical Modeler is used to create profiles and
target groups. Which statement is correct in this scenario? (No estoy segura)

a. Each profile must belong to a profile set.

b. Various target groups can be assigned to one profile.
c. A profile must have a target group assigned. -> False
d. A profile can belong to different profile sets. -> False

64. Your customer already uses SAP ERP and is implementing SAP CRM. What has to be
considered when creating sales orders in SAP CRM. There are 2 correct answers to this
question.

a. Outbound delivery, picking and packing of sales orders is carried out in SAP CRM.
b. Sales Orders can be transferred to SAP ERP only if they have been processed
without errors.
c. Billing of sales orders must be done in SAP CRM.
d. Sales orders can be created with reference to an opportunity.

66. Your customer is setting up a hierarchically structured marketing project in SAP CRM.
In the discussions your customer brings forward some issues. Which statement do you
agree?

a. Marketing plans focus on the operative level, whereas campaigns focus on the
strategic level.
b. Target groups have to be assigned on marketing plan level.
c. It is possible to create a campaign without an assignment to a marketing plan.
d. Marketing plan elements are mandatory to structure the marketing project.

71. Basically the SAP CRM Interaction Center is also using the CRM WebClient UI
technology. Which of the following functions is only available in the Interaction Center in
comparison to the other areas where the CRM WebClient is used?

a. Navigation bar customization.

b. SAP ERP integration
c. SAP NetWeaver Portal Integration
 d. Communication Management System (CMS) integration

73. Which of the following SAP CRM Interaction Channel focuses on indirect sales on
Partner Relationship Management?

a. Partner Channel Management

b. Interaction Center
c. Web Channel
d. Contract Management

76. Your customer plans to implement SAP CRM Field Applications. He asks which of the
following functions and features are available on the laptop without connecting to the
backend system. Select the supported functions and features. Note: There are 3 correct
answers to this question. (No estoy segura)

a. Creation of outbound deliveries.

b. Creation of quotation.
c. Determination of product availability.
d. Maintenance of calendar entries.
e. Determination of prices and discounts.

78. Which of the following are key elements of the opportunity “Sales Methodology” in the
SAP CRM solution? Note: There are 3 correct answers to this question.

a. Interactive Script
b. Buying Center
c. Case Management
d. Opportunity Assignment
e. Sales Assistant
SAP CRM BASIC FUNCTIONS
Pregunta 7.
Which of the following statements regarding billing units is correct?
a. A billing unit is a CRM business partner that has the role “Billing Unit”
b. Exactly one sales organization can be assigned to a billing unit.
c. Billing units have to be defined in the billing unit customizing table.
d. A billing unit can be assigned to different company codes.

Pregunta 10.
Regarding partner determination, which of the following objects of customizing is not
freely definable?
a. Partner function
b. Access Sequence
c. Relationship Category
d. Partner Determination Procedure
e. Partner Function Category

Pregunta 11.
Which of the following are possible influencing factors used in item category determination
customizing? Note: There are 3 correct answers to this question.
a. Org. Data Profile
b. Transaction Type.
c. Item Category Usage.
d. Customer/Material info record
e. Item Category group.

Pregunta 16.
Which assignments in Customizing need to be implemented when setting up organizational
data determination in business transactions? Note: There are 2 corrects answers to this
question.
a. An organizational data profile has to be assigned to a transaction type.
b. A determination rule has to be assigned to a transaction type.
c. For determination rule type “Organizational Model” responsibilities have to be
assigned directly in the rule.
d. A determination rule has to be assigned to an organizational data profile.

Pregunta 20.
Which of the following describes the structure of a business transaction?
a. Leading business transaction category
b. Transaction determination procedure
c. Transaction channels
d. Customizing header

Pregunta 23.
Which of the following settings within the action processing determines when an action
should be processed (such as “immediately”, “when saving” or “using selection report”)?
 a. Start condition
b. Schedule condition
c. Processing time
d. Schedule immediately

Pregunta 24.
Which of the following are the three steps that the SAP CRM billing process consists of?
Note: There are 3 correct answers to this question.
a. Input processing.
b. Transport Scheduling
c. Output processing
d. Billing
e. Order Integration.

Pregunta 25.
Actions in SAP CRM can trigger follow-up process. Which of the following process Types
can be selecting within the action definition? Note: There are 3 correct answers to this
question.

a. Method Call
b. Smart Form Mail
c. Schedule Condition
d. SAPScript
e. Workflow

Pregunta 26.
Which of the following can be defined by the pricing procedure for a business transaction?
a. Determine whether calculated subtotals are hidden or displayed on the pricing
screens.
b. Define the combination of fields that an individual condition record consist of.
c. Define the search strategy that the system uses to search for valid data in a specific
condition type.
d. Determine the valid condition types and their calculation sequence in the business
transaction.

Pregunta 28.
In pricing, which of the following statements are correct for condition maintenance? Note:
There are two corrects answers to this question.
a. General condition maintenance in the SAP CRM system can be carried out by using
the CRM WebClient UI
b. Business partner related conditions can be maintained directly in the business
partner master data.
c. A condition maintenance group bundles condition tables and condition types for
condition maintenance.
d. Within condition records, the number of levels in value scale is limited to five
levels.
Pregunta 29.
Starting from a quotation document you would like to create a follow-up document “Sales
Order”. Which of the following does not belong to copying control?
a. Coping routines using BAdI
b. Coping control for item categories
c. Coping control for transaction types
d. Coping control for transaction history.

Pregunta 32.
Regarding the Organizational model in SAP CRM, which of the following statements is
correct?
a. With the organizational model in SAP CRM a matrix structure can be mapped.
b. Validity periods can be specified when creating organizational objects.
c. The organizational structure in SAP CRM has to be identical to the organizational
structure in SAP ERP.
d. The structure of the organizational model is limited to five levels.

Pregunta 33.
Accessories to products defined can be used in the context of product promotions for the
Interaction Center or in a web shop. Where can you match product?
a. In the Top N List customizing
b. In the Cross Sell/Up Sell/Down Sell Rules
c. In the product master maintenance.
d. In the product proposals configuration.

Pregunta 34. No lo tengo claro

Your customer wants to use a new business activity for capturing trade fair contacts that
can be used as follow-up documents for leads. Which of the following are mandatory to
fulfill this requirement? Note: There are 2 correct answers to this question.
a. Set up copy control for source transaction type “Lead” and target transaction type
“Trade Fair Contact”
b. Maintain item category determination for the trade fair contact.
c. Define a transaction type for the trade fair contacts with leading transaction
category “Business Activity”.
d. Maintain business activity related data like category, priority and goal on
customizing header level of the transaction type.

Pregunta 35. No lo tengo claro

Which one of the following statements concerning pricing in SAP CRM business
transactions is true?
a. Only pricing procedures defined in SAP CRM can be used in a CRM transaction.
False.
b. Each item within a sales order can be using its own pricing procedure. False.
c. Pricing results can be transferred (copied) from a quotation or contract into a sales
order.
d. Once pricing has been determined for a transaction, it cannot be re-processed. False.
Pregunta 37.
Within partner processing for transactions in SAP CRM it is possible to make certain
partner functions mandatory. How can this requirement be achieved?
a. Using the minimum occurrence for the respective partner function in the partner
determination procedure.
b. Using the mandatory partner flag on the partner determination procedure.
c. Using the mandatory partner flag within the partner function itself.
d. Using the minimum occurrence for a partner function in the access sequence.

Pregunta 40.
Within activity transactions which of the following can be used to record and update
product related information gathered from customer visits?
a. Questionnaire.
b. Actions.
c. Product promotion list.
d. Activity Journal.

Pregunta 41.
Which of the following are aspects of Organizational Management in SAP CRM? Note:
There are 2 correct answers to this question.
a. Set up of payroll processes.
b. Definition of rules to determine the responsible organization unit.
c. Characterization of organizational units by organizational and general attributes .
d. Definition of employee master data.

Pregunta 42.
Which indication in the SAP CRM business partner record defines which account groups
are assigned to a customer master when replicating from SAP EEC?
a. Account type
b. Account Grouping
c. Business Partner Category.
d. Classification.
Pregunta 47.
Text data can be maintained in business transactions at the header or item levels. What
identifies which text types will be available to item category?
a. Notes Assignment profile.
b. Action Profile
c. Text determination procedure
d. Text Profile

Pregunta 48.
Which of the following statements referring to the basic customizing of business
transactions is correct?
a. A transaction type contains all relevant item categories.
b. An item category can contain other item categories.
c. A transaction type is always linked to one leading transaction category.
d. An item category can only be linked to one transaction type.
Pregunta 52.
Account classification can be used to classify your accounts to any criteria you choose.
Which of the following statements is correct?
a. Classification categories are fixed and can not be enhanced.(False, it is possible to
define you own classification categories)
b. To each classification category any number of criteria and attributes can be
assigned. (False, each classification category can consist of up to five criteria and
as many attributes as you wish)
c. Account classification influences the header fields that are displayed within an
account.(False, the account classification data supplements the normal account
data and it is available as an assignment block on the Account page and is a
search criterion in the search function.)
d. Account classification allows the assignment of several classifications attributes to
one account.

54. For pricing in SAP CRM the so-called condition technique is used. Which assignments
in customizing have to be prepared when setting up condition technique? There are 3
correct answers to this question.
a. Assignment of access sequence to pricing procedure.
b. Assignment of condition types to access sequence.
c. Assignment of access sequence to condition type.
d. Assignment of condition types to pricing procedure.
e. Assignment of condition tables to access sequence.

55. The business partner model in SAP CRM supports business partner roles which classify
the account according to their business function. Which of the following sentences is true
for business partner roles?
a. The business partner role has no influence on data exchange between SAP CRM
and SAP ERP. (False: The classification is derived from the role category)
b. The business partner roles assigned to an account mirror the partner functions the
account will be involved in within business transaction.
c. The business partner role describes a business relevant connection between two
accounts or contacts. (False: the business partner relationships does this)
d. The business partner role of an account determines the number range that will be
used. (False: the business partner group determines the number range)

56. From the technical point of view, the SAP CRM Product master is a collection or
arrangement of which of the following?

a. Hierarchies
b. Field groups.
c. Classifications.
d. Set Types.
58. In SAP CRM Quotation management, your customer has a business requirement that all
expired quotes, which have not already been accepted change to a status set to complete.
What is the most time efficient way to accomplish this requirement?
a. Define an incompleteness procedure.
b. Define an Action Profile.
c. Define an alert profile.
d. Define a workflow Template.

59. The account hierarchy allows you to group accounts in a multi-level group hierarchy.
Which of the following are the two categories of account hierarchy? There are two correct
answers to this question.
a. Pricing. (Condition and price agreements are assigned to hierarchy nodes, those
apply to all accounts that are assigned to the subordinate hierarchy nodes and are
dependent on the customizing settings for pricing)
b. Contract management.
c. Reporting. (BPs are grouped together in a hierarchy for statistical and analytical
purpose)
d. Account classification.
e. Partner determination.

63. Within the business transactions partners are determined automatically by the system.
Which object can be used to realize a search strategy for determining the data and order in
which the system checks these sources, when it determines partners in business
transactions?
a. Partner determination procedure.
b. Partner source.
c. Condition type.
d. Access sequence.

67. Your customer would achieve that the invoice process of SAP CRM sales orders should
be carried out using SAP CRM Billing. Where is it con…….. in SAP CRM and not in SAP
ERP?

a. Transaction type of the sales transaction.

b. Leading transaction category of the sales transaction.
c. Item category of the sales transaction item. (Relevance billing indicator is set up at
item level)
d. Middleware parameter.

68. In Account Management within SAP CRM, by which of the following objects is the
number assignment during account creation determined?
a. Grouping.
b. Account type.
c. Role.
d. Business Partner Category.
70. You have decided to utilize the product master concepts for capturing some new
characteristics about your products. Which of the following are steps to enhance data
master in SAP CRM with new fields? Note: There are 3 correct answers to this question.
a. Assign a product category to a product master.
b. Assign a view to the set type.
c. Assign a product category to a transaction type.
d. Create a new attributes and a set type.
e. Assign a set type to a product category.

72. The Sales Manager at your company needs a tool that can provide statistics on the
number of activities completed of certain categories by his choice. What tool should you
recommend?
a. Action Profile
b. Pipeline Analysis
c. Activity Monitor
d. Activity Journal.

74. Using the SAP CRM Middleware, material master data from SAP ERP can be loaded
into SAP CRM Product Master Data. What customizing must first be loading to can take
place?

a. Base Hierarchies.
b. Distribution chains.
c. Condition Data
d. Material Master Classification.

75. SAP CRM supports several strategies for importing and maintaining business partner
master data. Which are the following are supported strategies for creating business
partners? Note: There are 3 correct answers to this question.
a. External List Management.
b. Download from SAP ERP
c. Partner determination procedure.
d. Email response Management System (ERMS)
e. Internet self-registration through the web shop.

80. Which capabilities offers partner processing within SAP CRM? Note: There are 3
correct answers to this question.
a. Partner processing determines which internal and external partners are involved.
b. Partner processing determines which users are authorized to maintain different
business transactions.
c. Partner processing determines which partners are mandatory within business
transactions.
d. Partner processing determines the framework that is accessible for an Interaction
Center agent.
e. Partner processing determines which sources the system accesses to search for
involved partners.
SAP CRM MIDDLEWARE

8. You are responsible for data loads of business objects from SAP ERP to SAP CRM, such
as business partners and sales orders. What can you do to reduce the data load?

a. Apply filters in the Communication Station.

b. Apply filters in the Business Adapter Objects.
c. Apply filters in the BDoc Modeler.
d. Apply filters in the Administration Console.

9. What would you need to consider regarding data replication with SAP CRM
Middleware?

a. Data is replicated to external systems based on definition in the respective adapters.

b. Data is replicated according to the definition of Business Documents (BDocs).
c. Data is replicated to sites as defined in subscriptions.
d. Data is replicated to individual users for mobile application data.

14. You have been asked to solve a SAP CRM middleware problem. Business Partner
created in SAP CRM are not transferred to SAP ERP. What would you do to solve the
problem? Note: There are 3 correct answers to this question.

a. Check RFC connections.

b. Check mBDoc processing in SAP ERP.
c. Check number range assignments in SAP ERP and SAP CRM for business partners.
d. Check erroneous BDoc messages in SAP CRM
e. Check Object Management in SAP CRM.

18. Replication of data from SAP CRM Server to other systems can be defined in SAP
CRM. Where is the corresponding replication model created?

a. In the Data Integrety Manager.

b. In the Administration Console.
c. In Object Management.
d. In the BDoc Modeler.

30. There is a predefined data transfer from SAP ERP to SAP CRM for several
Customizing Objects. What do you consider regarding filtering of customizing?

a. Filtering is possible. Filter criteria defined in SAP ERP will be automatically

synchronized with SAP CRM.
b. Filtering is not possible. Data that is not required in SAP CRM has to be deleted
after the load has finished.
c. Filtering is possible. Filter criteria defined in SAP CRM must be manually
synchronized with SAP ERP.
d. Filtering is possible. Filter criteria defined in SAP CRM will be automatically
synchronized with SAP ERP.
44. You want to be notified when BDoc messages are not executed properly. Where do you
enable this?

a. Error Handler settings.

b. Middleware cockpit.
c. qRFC Monitor.
d. BDoc Modeler.

45. You have to configure the download of business objects from SAP ERP to SAP CRM.
Which steps are parts of initial loads of business objects in CRM? Note: There are 2 correct
answers to this question.

a. Monitor download via the download monitor (transaction R3AM1)

b. Activate the Replication and Realignment queue (transaction SMOHQUEUE)
c. Assign subscriptions in the Administration Console (transaction SMOEAC)
d. Define Block Size for adapter objects (transaction R3AC1).

69. Which of the following describes best the structure of Customizing Adapter Objects?

a. They always contain two data tables at maximum.

b. They always contain one or more than one database fields.
c. They always contain more than one database tables.
d. They always contain one single database table.