Singapore AIrlines

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Singapore Airlines

1. Upholding Safety
Safety is an essential part of our operations and we constantly strive to improve its safety practices.

- Singapore Airlines places the utmost importance on safety. They have a rigorous and comprehensive safety program that
encompasses every aspect of their operations. This includes regular maintenance and inspections of their modern fleet, continuous
training and certification for their staff, and adherence to strict safety standards. By upholding safety, they ensure the well-being of
passengers, crew, and the public.

From check-in to arrival, you can count on safety precautions such as enhanced cleaning and rigorous disinfecting, as well as meaningful
innovations to travel more seamlessly.

a. Check travel advisories

b. Travel with peace of mind

c. Understanding baggage restrictions

d. Update your contact details

e. Submit your health declaration online

f. View your in-flight menu online

g. Download the SingaporeAir mobile app

h. Pre-order your duty-free shopping

i. Link your KrisFlyer membership to enjoy privileges

2. Managing Environmental Impact


We are committed to environmental sustainability and ensure that our operations are carried out in a responsible manner through a
framework to mitigate climate risks, prevent pollution, ensure the sustainable use of energy and resources, and conservation of
biodiversity.

- Singapore Airlines is committed to reducing its environmental footprint. They achieve this by investing in fuel-efficient aircraft and
engine technology, as well as optimizing flight routes to minimize fuel consumption. Additionally, they actively explore sustainable
aviation fuels to reduce greenhouse gas emissions. Singapore Airlines also adheres to international environmental regulations and
works on innovative solutions to mitigate its impact on the environment.

The SIA Group’s ESG initiatives are focused around three pillars: achieving net zero carbon emissions by 2050, reducing waste across their
operations, and making a positive impact on society.

• operates one of the youngest fleets globally with an average age of six years and nine months, significantly lower than the global
average of 15 years and eight months. This primarily comprises new generation passenger aircraft such as the Airbus A350s and
Boeing 787s, which burn up to 25% less fuel than older generation aircraft on similar missions.
• SIA will be the launch operator for the A350F, which is projected to use up to 40% less fuel than the Boeing 747-400F freighters on
similar missions, and reduce our carbon emissions by an estimated 400,000 tonnes annually. A critical lever in our long-term
decarbonization strategy is the adoption of sustainable fuels.
• the Group bought 1,000 tonnes of neat SAF that was blended with refined jet fuel. These were uplifted on SIA and Scoot flights
departing from Changi Airport in July 2022, the first time that SAF has been used on commercial flights out of Singapore.
• SIA will continue to collaborate with governments, the airline industry, and partners such as aircraft manufacturers, technology
providers, and fuel suppliers, both in Singapore and around the world, to help accelerate the development, production, and
adoption of SAF.
• Beyond SAF, we continue to pursue fuel productivity and savings initiatives across our engineering, flight, and ground operations.
• We also encourage our customers to join the sustainability journey by offsetting the carbon emissions generated from their flights
through the SIA Group’s Voluntary Carbon Offset Programme.
3. Supporting our Communities

• We practice good corporate citizenship and contributes to and invest in the communities in which we operate.

4. Engaging our Stakeholders

• Customers - We are committed to offering our customers the best travel experience through leadership in product and service
innovation, our modern fleet and extensive network.

• Employees - We value our employees and care for their safety, wellbeing and career development, while also expecting them to adhere
to a high standard of ethical behavior, as laid out in our Code of Conduct.

• Shareholders - We strive to maximize returns for long-term profitability, with the aim of creating sustainable shareholder value.

• Suppliers - We treat our suppliers with respect and emphasizes fairness in our relationships with them. The SIA Suppliers’ Code of
Conduct sets a comprehensive framework that our suppliers are required to adhere to.

Our sustainability commitments outlined above ensures responsible business conduct is implemented across our business.
Singapore Airlines
1. Upholding Safety

Singapore Airlines places the utmost importance on safety. They have a rigorous and comprehensive safety program that encompasses
every aspect of their operations. This includes regular maintenance and inspections of their modern fleet, continuous training and
certification for their staff, and adherence to strict safety standards. By upholding safety, they ensure the well-being of passengers, crew,
and the public.

2. Managing Environmental Impact

Singapore Airlines is committed to reducing its environmental footprint. They achieve this by investing in fuel-efficient aircraft and
engine technology, as well as optimizing flight routes to minimize fuel consumption. Additionally, they actively explore sustainable
aviation fuels to reduce greenhouse gas emissions. Singapore Airlines also adheres to international environmental regulations and works
on innovative solutions to mitigate its impact on the environment.

3.Supporting the Community

As a responsible corporate citizen, Singapore Airlines is involved in various community initiatives. They engage in philanthropic efforts
and support charitable organizations, including those related to education, healthcare, and disaster relief. This commitment to the
community not only helps those in need but also strengthens the airline's ties with the regions they serve.

4. Engaging Stakeholders

Singapore Airlines recognizes that the success of their business depends on the engagement of key stakeholders. They actively engage
with customers to understand their needs and preferences, leading to an improved passenger experience. They prioritize their
employees' well-being and development, which, in turn, enhances service quality. Shareholders are kept informed through transparent
reporting, and supplier relationships are managed ethically and sustainably, fostering trust and long-term partnerships.

In conclusion, Singapore Airlines' sustainability initiatives go beyond just economic success. They prioritize safety, environmental
stewardship, community involvement, and stakeholder engagement to ensure a holistic and responsible approach to their operations.
This approach not only enhances their reputation but also aligns with global efforts to create a more sustainable and responsible aviation
industry.

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