SAMPLE CRITICAL REVIEW

i) Have a look at the assignment question below

Critical review task

Sherry Turkle, a professor of the Social Studies of Technology, has written extensively about the
effects of technology on human relationships. Read Chapter 1 (Connectivity and its discontents)
from her book Alone Together: Why we expect more from technology and less from each other.
What evidence does Turkle provide for her main argument that technology has served to
diminish the quality of our relationships? How persuaded are you by this argument?

(1,000 words)

Review: Turkle, Sherry (2011). Alone Together: Why We Expect More from Technology Comment [T1]: At the beginning of a
review, you should provide all the
and Less from Each Other. New York: Basic Books (Extract from Chapter 1- BIBLIOGRPAHICAL INFORMATION about
Connectivity and its discontents) the text you are reviewing.

The last 20 years have seen a revolution in the way we communicate, all brought about by the Comment [T2]: These opening
sentences give some BACKGROUND to the
quite extraordinary developments that have occurred in the field of information and text that is being reviewed. They introduce
communications technologies.. There is no doubt that the way people interact with each other the general SUBJECT area covered in the
text (the rise of digital communication),
nowadays – whether in business, education, in one’s personal life – is drastically different and also the main ISSUES being considered
(Have these technologies improved our
from the way things were done in the not-so-distant pre-digital past. But have these relationships?)
developments been positive ones? Can we say that human relations have improved as a result
of these changes?. Sherry Turkle in her book Alone Together: Why We Expect More from
Technology and Less from Each Other is quite sure that this is not the case.. Comment [T3]: At the end of this
opening paragraph, the TEXT and its
AUTHOR are introduced.
In her study, based on interviews with users of technology across a wide spectrum of society,
Comment [T4]: Once the text has been
Turkle argues.that while it may appear that people are more in touch with each other, the introduced, the main task is to
effect paradoxically of all this new communication is that people are becoming more socially SUMMARISE its contents. The first thing
you need to do is have a go at outlining the
alienated. “We are increasingly connected to each other”, she states, “but oddly more alone: author’s main ARGUMENT; that is, what is
the main point they are seeking to make in
in intimacy, new solitudes” (p. 19). Turkle quotes many stories from her interviews to the text.
illustrate her basic argument. In one worrying case, she describes the experience of a woman
who goes to interview someone she is interested in employing as a nanny. When the woman Comment [T5]: Along with outlining
the author’s ARGUMENT, you should also
arrives at the apartment, she meets the person’s flatmate who at the time is texting on her indicate what type of EVIDENCE is
presented in the text to support this
BlackBerry. The woman asks to see the would-be nanny. Rather than get up to knock on this ARGUMENT
person’s door – which is only 15 feet away – the flatmate sends her a text to tell of the
woman’s arrival. The woman is shocked– as is Turkle – that the flatmate would not simply

©Language and Learning Lab, FHEL, Swinburne 2012

Another major concern of the author is the way that communications technology has come to Comment [T6]: This is a text mainly
about ‘concerns’ that the author has about
overwhelm our lives. Turkle points out that it used to be the case that we kept computers digital technology. The SUMMARY section
busy; now the relationships is reversed, and it is they that keep us busy. This is seen in the of the review has been organised around
this theme of “major concerns”. When you
growing phenomenon of multitasking. Turkle quotes a number of examples of this – of a are writing your own summary of a text
you will need to pay attention to how you
granddaughter who feels guilty for distractedly doing her emails while skyping with her sick will STRUCTURE your understanding of he
grandmother; of participants at a conference being focused more on finessing their own text.

upcoming presentations than paying attention to the speaker whose session they are in. All Comment [T7]: This term – “points out”
– is an example of a REPORTING
this relentless communication, Turkle suggests, has lead to a perverse dependence on the EXPRESSION; that is, it is an expression
technology: “whether or not our devices are in use, without them we feel disconnected, used to report the ideas of the author you
are summarising. You need to use these
adrift” (p. 16). expressions a lot in the SUMMARY section
of a review. Other examples of REPORTING
EXPRESSIONS in this text are:
Turkle’s argument is an interesting and challenging one, and she manages to draw on “ Turkle argues that … “
numerous real life stories to vividly illustrate her points. Many of these stories are familiar “ According to Turkle, …”
“Turkle suggests …
ones, and capture well the frustrations and annoyances many of us can feel when confronted “Turkle quotes a number of examples…”
with some of the less impressive uses of digital communications. Another example she quotes
Comment [T8]: It is always helpful to
is that of a brother who received the important, personal news of his sisters’ engagement (to bring in some DIRECT QUOTE S from the
be married) via an email to a list of friends. The brother explained in interview that this was text to support your summary. Note that
you do not need to provide an (author,
surely news that should have been conveyed intimately in a face-to-face situation, or at least date) reference in a review, only the page
no.
in a phone call. It is cases like these that drive home Turkle’s main point – that technology
increasingly is reducing our relationships to mere connections: “We would rather text than Comment [T9]: This sentence signifies
talk”, she explains (p 17). the shift from SUMMARISING the text, to
providing some EVALUATION of it. You will
notice that this initial EVALUATIVE
There are some problems however, with Turkle’s argument. One of these concerns the comment is a positive one – “Turkle’s
argument is interesting and challenging”.
evidence she uses to support her case. As noted, the main data used in her study are
interviews with people from various walks of life about their experiences of digital Comment [T10]: This sentence clearly
technology. We note however, that virtually all the stories recounted in the chapter are ones indicates a shift to the NEGATIVE side of
the students’ EVALUATION. Note that the
that illustrate some personally dissatisfying experience. One has the impression that Turkle is first criticism concerns Turkle’s use of
only interested in the negatives of the virtual world, and in this sense the study seems a biased EVIDENCE. You will see that the rest of the
review is organised around the various
one. Contrary to Turkle’s view on things, there is an emerging body of research that suggests problems the student has identified in
Turkle’s text.
that many people are not necessarily using the online world to supplant their face-to-face
relationships, but instead using it to enhance and supplement these relationships (Pollet
2010). Comment [T11]: When EVALUATING a
text, it can be a good move to bring in the
ideas of OTHER WRITERS to support the
Related to this problem of bias in her study are the limits of its scope. Turkle is a point you are making. This is often not a
psychoanalyst, and so in her investigations she chooses to focus on the personal functions – strict requirement, but does serve as
evidence of your own wider reading on the
and dysfunctions – of digital communications. This is an understandable emphasis. Her topic. To refer to other works will always
go down well with your lecturers. Another
background however, prevents her from considering some of the more interesting social and example of this use of OTHER SOURCES is
political dimensions of the new technologies. The recent experiences in a number of seen at the end of the next paragraph.

countries, where social media have played a major role in challenging – if not overthrowing –
©Language and Learning Lab, FHEL, Swinburne 2012
repressive governments, suggest that far from bringing about disconnection between people,
these technologies have the capacity to connect and unite people in ways not previously seen
(Shirky 2008).

A final shortcoming of the chapter is that it is hard to know where to go with Turkle’s
argument. In expressing her concerns about the effects these technologies are having on our
relationships, Turkle seems to wish that all these developments had never occurred. This is an
unrealistic position. The new technologies are not going to go away – in fact, one assumes
they will become more and more a part of our lives – and so it seems a slightly pointless
exercise to outline all sorts of reason why life would be better without them.

In summary, while Turkle’s book – at least the extract I read – is an interesting and lively Comment [T12]: In the CONCLUSION of
your review, you need to summarise your
account of life in the digital age, it does offer a fairly one-sided view of her subject, and fails overall response to the text. In this case,
to recognise the many benefits that digital culture has brought. One thought I had in writing the response is overall a NEGATIVE one,
although there is some acknowledgment of
this review, is that without these technologies, I would not have had such easy access to the text’s POSITIVE features.
Turkle’s book to read in the first place.
Comment [T13]: You will notice that
more PERSONAL LANGUAGE is present
Word count 1043 here, with the use of “I” (first person
pronoun). It is usually OK to use more
PERSONAL LANGUAGE in review writing.
This is because the chief purpose of a
review is to express your own personal
References view of the text you have read. The
conclusion is often a good place for some
of these more personal reflections.
Pollet, TV, Roberts, SGB, Dunbar, R 2011, ‘Use of Social Network Sites and Instant
Messaging Does Not Lead to Increased Offline Social Network Size, or to Emotionally
Comment [T14]: The REFERENCE
Close Relationships with Offline Network Members’, Cyberpsychology, Behaviour, and section should include any additional
Social Networking, vol. 00, pp. 1- 6, EBSCOhost, viewed 11 March 2011 sources you have referred to in the review.
Note that you don’t need to include an
entry for the text you are reviewing – this
is shown at the beginning of the review.
Shirky, C 2008, Here Comes Everybody: The Power of Organizing Without Organizations.
Penguin Press, New York.
- Comment [T15]: Note that the overall
paragraph structure of this particular
review is as follows:

1. Introduction
2. Summary – main idea 1
3. Summary – main idea 2
4. Evaluation – positive feature 1
5. Evaluation – negative feature 1
6. Evaluation – negative feature 2
7. Evaluation – negative feature 3
8. Conclusion

©Language and Learning Lab, FHEL, Swinburne 2012