Name : Firman Hidayatullah

NIM : 221410139

Subject : BAHASA INGGRIS 2

EKIS/ 2D

Practical Assignments
1. Sandra Parr, a typist, was away from work and thisletter was typed by a temporary typist. She made
more than 10 mistakes. Can you find them?
1.Readers name and address) Mr O. Jones
2.After writers address/ head letter and on the left letter Household Designs & Co Ltd.

22 High Street

Manchester M1 2BL
2. Nothing date about writer England

A. Bell 3. Not at the top of letter (writers name)

Transworld Freight Plc
4. Letter head (at the top right)
74 Dockside
Manchester
Our ref: AB/ts 5. References line before date, right or letter

Dear Sirs, 6. must know name name’s readers

Further to our meeting yesterday, I would like to place

an order for 10 chairs (type 0405678). Can you su- 7. should not be separated

Apply them in blue or green and can you offer a 8. Should not be seprated

discount?

I look forward to hearing from you

9. No signature Yours sincerely,

10.there is no space between the

two of words A. Bell

2. You received a complaint letter from a customer. Write a reply. Try to improve his impression about the
work of the men’s clothing department.

Rita Road, 26

Flat 3, Vauxhau

London SWJ1 UO

March 15, 1996

 Personal Manager

Brown & Nelson Department Store

293 31st and Jackson

London, SW 10034

Dear Personal Manager

I would like to complain about your salesclerks in the mens clothing department. I was in your store last week
and wanted to purchase a coat. There were a number of clerks in the area, but no one offered to help me, I
asked for some assistance and a young man begrudgingly came to my aid. Although he helped me find a coat
that I liked very much, he could not answer several of my questions regarding the coat and made no attempt to
ask someone who would know. Several days later I found a similar coat in another store and because the
salesclerk was very cooperative in meeting my needs, I purchased the coat. I have been a regular customer of
yours for a number of years and have always found your personnel to be extremely helpful. I hope that the
situation in the mens department will soon measure up to your high standards of service.Thank you for your
attention to this matter.

Sincerely,

Larry T.

Drake

Responses letter:
Personal manager
Brown & Nelson Department Store
293 31st and Jackson
London, SW 10034
March, 16 March 1996
Rita Road, 26
Flat 3, Vauxhau
London SWJ1 UO

Dear Rita Road

Thank you for bringing to our attention your recent experience at our store. We apologize for the poor level of
service you received from our salesclerks in the mens clothing department. It is our policy to provide excellent
service to our customers, and we regret that we failed to meet your expectations on this occasion. We want to
assure you that we have spoken to our salesclerks in the mens clothing department and reminded them of the
importance of providing excellent customer service. We have also provided additional training to all salesclerks
in our store to ensure that they have the knowledge and skills necessary to answer customers' questions and
meet their needs.

We value your business and appreciate your feedback. We hope to have the opportunity to serve you again in
the future and provide you with the exceptional service you have come to expect from us.

Thank you for taking the time to bring this matter to our attention.

Sincerely,

Personal Manager
3. Write your own complaint letter about bad service in a café, shop, repairing workshop etc.

Pinkan Dwi, 20

Blok D16, Legok

Serang, Banten

March 20, 2023

Personal Manager

Shopping Kuy Store

Bunderan Ciceri

Serang,Banten

Dear Personal Manager

I am writing this letter to express my dissatisfaction with the poor service I received from one of your employees
at the Shopping kuy store located at Bunderan Ciceri 3 days ago. I am disappointed with the level of service they
provided. I visited your store to purchase a few items, and I was greeted by employee's Amel, who seemed
disinterested in helping me. I asked for assistance in finding a particular item, but the employee was unhelpful
and dismissive. When I tried to ask a few more questions, the employee was rude and impatient with me. I was
left feeling frustrated and disappointed with the service I received.

As a customer, I expect to receive courteous and helpful service from your employees, and I feel that my
experience fell short of these expectations. I would like to bring this matter to your attention and request that
you take appropriate action to ensure that this kind of service is not repeated in the future.

I hope that you will take this matter seriously and take appropriate action to ensure that your employees
provide better service in the future. Thank you for your attention to this matter.

Sincerely,

Pinkan Dwi

MEMORANDA
In business, a letter is used to communicate with someone outside the company. When you wish to write to
someone within your own company, you will send a memorandum. Memos are used to communicate with
other employees, regardless of where the employees may be located – whether in the same office, in the same
building, or in a branch office many miles away. Because the interoffice memorandum form was developed to
save time, the formality of an inside address, salutation, and complimentary closing is omitted. In other
respects, however, office memos and letters have a great deal in common. In most companies and
organizations, memorandums are written in the first person, just as business letters are. The trend is decidedly
away from the stiff, formal writing style that characterized the business letters and memos of several years
ago. The tone of the memo is influenced by the position held by the writer in relation to that held by the
receiver. Also, the topic under consideration plays an important part in determining tone. Obviously a person
writing to a company official to report the results of a financial audit will be more formal than a person writing
about the company bowling league.An important factor is the personality of the individual the memorandum.
The president, for example, may insist on informality,where as a peer might like a formal, impersonal tone.
Therefore, the effective business writer must evaluate the position of the reader, the topic under
consideration, and the personality of the reader when setting the tone of the memo.
 Writing Memoranda
There are a few differences in the organization of memoranda and letters. Memoranda and letters differ
somewhat in appearance. To: and from: replace a letter’s inside address and signature block, for example.
Further, letters are usually sent outside the organization, while memoranda are usually internal messages. As
internal messages, memoranda tend to be more informal and more direct than their letter counterparts. One
survey of 800 business people showed they spent from 21 to 38 percent of their time writing memoranda.
There must be a lot of executives overwhelmed by the number of memos they receive! As a result,
competition for the reader– s time places importance on directness and clarity in memos. So, perhaps even
more so than with letters, memos should start with a statement of the purpose early in the message. In other
words, memos are direct messages-messages that do not contain any extraneous information. Memoranda
also need special visual treatment: short paragraphs, much like newspaper articles. Consider using bullets
(asterisks, or large dots) in front of items in a list. A recent approach to typing memoranda probably enhanced
by software packages and computers places the main text of the memo in a narrow column and then, to the
left of it, adds notes summarizing the contents. In the last several years, college textbook designers have
learned that readers prefer this approach for its ease of understanding, organizational clarity, and speed of
review. These same attributes hold true for memoranda preparation. Computers increasingly aid mid and
upper-level managers who prepare their own memos without secretarial help. If you prepare your own
correspondence, realize the importance of dating your messages. Knowing precisely when you recommended,
ordered, signed, or asked about something often is crucial. Computers often can date (or time-stamp)
information for you easily. Another characteristic that can set memoranda apart from letters is the inclusion of
humor. Humor or attempts at it require judicious use in both memos and letters. However, when the internal
message is lighthearted and relatively unimportant, humour in a memo can distinguish its author as a person
with personality and depth. As long as the humour is on target, does not embarrass others, is not overdone,
and is not too frequent, it can reflect positively on its author. A word of caution is needed, however, what is
funny to you may not be funny to others. You may wish to test your message on a neutral friend.

Parts of a Memo
A memo has five parts:

TO: John Quinn

There is no need for an address if the memo goes to workers in the same company. Titles like Mr and Mrs are
generally not used in a Memo Address.

FROM: Maria Landry

Instead of a signature, the sender signs his or her initials. Work titles like Manager are optional.

DATE: January 4, 1996

The date in a memo is usually written on the left side.

SUBJECT: Company Health Insurance Policy

The subject line is sometimes abbreviated as SUB: or RE:. The subject line tells what the memo is about.

BODY:

The body of a memo discusses the subject.

Like business letters, most memos follow a direct organizational plan. These messages present the main idea in
the first paragraph and then follow with the necessary details to support the opening statements. Finally, the
everyday memo concludes with suggestions for future action or requests guidance on future action.

ENCL.

Indicates that information is attached to the memo.

CC:
 If a copy of the memo is to be received by another party, indicate a carbon copy, followed by the partys name.

***

MEMOS TO FILE

By writing to file, you can record information you might forget at a later date. In the current business
environment, writing to file also serves other purposes. It allows you to establish your involvement in an issue,
claim ownership of an idea, or protect your position or status. When you write a memo to file, keep it short,
but make sure it is not so cryptic that you will not understand it months later.

TO:

FROM:

DATE:

SUBJECT:

3. To: Personnel Manager Division A

From: The Managing Director

Date: 27 April 1997

Subject: Installation of coffee machines

For Action comment information discussion

Please display File return

Pass to: _All staff The Board is thinking of installing automatic coffee machines

in the offices of each division. Before we do this we need to know:

□ how much use our staff will make of them

□ how many we would need

□ whether time now used for making coffee would be saved.

Can you provide us with your views on:

□ how the staff will react to the idea and

□ how we can deal with the union on the matter. If possible, I would like to receive your report before the next
Board Meeting on 1 June.

Memo Samples Practical Assignments on Writing Memoranda

1. Answer the following questions.

1. What are the three ways that memos and letters differ?

Answer: Memos, there are 3 ways: 1) Usually memos are relatively short compared to letters 2) Documents
belonging to the semi-formal type 3) There are two types, namely hard copy memos and e-memos. Format:
Memos typically have a standard format with a specific heading and structure, including the date, recipient,
sender, subject, and message. They are usually written in a concise and straightforward style, with
bulleted or numbered lists for easier readability. letters In contrastmay have a more formal format, including a
salutation, body, closing, and signature.

2. Why should memos be direct?

Memos should be direct because they are typically used for internal communication within a company or
organization, where time is often of the essence. Unlike letters, which may be used for external
communication and have a more formal tone, memos are usually intended for quick and efficient
communication among colleagues or departments.

3. What are bullets, and why would you use them in a memo?

Bullets are a formatting tool used to highlight and organize information in a concise and visually appealing way.
They are typically small, black or colored dots, squares, or other symbols that precede a short phrase or
sentence. Overall, bullets can be a powerful tool for communicating information effectively and efficiently in a
memo or other written communication.

4. Why should you be careful about using humour in memos?

Humor can be subjective, and what one person finds funny, another may not. The use of humor in a memo
may be misinterpreted or not appreciated by some readers, potentially leading to misunderstandings or
offense.

2. Decide whether to send a memo or a letter for each of the following situations. Circle “Memo” or “Letter”
to indicate your choice.

1. You are a manager. You want to inform your group of the agenda for an upcoming project status meeting.
Memo Letter

2. You work for Beta Software, Inc. You met a potential customer at a recent computer show. You want to
remind this person that you met and tell her a little more about your products. Memo Letter

3. You are writing a 150-page five-year plan for your department. You need to tell someone in the desktop
publishing department at your company about a design change in the document. Memo Letter

3. Memo to request information.

Procedure: Read the situation below; then, write a memo using the writing guideline.
Situation: You and your partner are students in sociology and have decided to do a paper on the
working habits of the people in the company where you work part-time as a receptionist. You are
particularly interested in knowing whether the employees often work overtime, whether they often
take longer lunch breaks, and how they feel about management. Write a memo requesting that the
employees fill in a short questionnaire which is attached to your memo.
Writing Guideline: Discuss the answers to the following questions with your partner:

1. What is the information you need?

a. Their opinion about management.

b. about the time they worked as employees
c. time break in the company as a receptional

2. What other questions do you want answered?

a. how do you manage part time with other activities ?

b. what is the job of a receptionist ?
c. how important is management in your life as an employee, and how does an employee
manage meal times and other hours

3. Why do you need the information? because with this information we know better about the
employees who work at the reception, this can also make a research about other needs 4. When
do you need it? as soon as possible because this will help work on our paper

5. Do you have a form? Yes, of course, because with this it will be faster for employees to fill out
quizzes and calculate the numbers.
6. What is the incentive for the reader to cooperate? incentives for readers of course they get
new knowledge and get the results of their research which they can later use in the future Now,
write out the memo, paying attention to verb forms, sentence structure, spelling and punctuation.
Now, write out the memo , paying attention to verb forms, sentence structure, spelling and
punctuation
.
To: All Employees
From: CEO
Date: March 21, 2023
Subject: New Safety Protocols

Dear Employees,
I am writing to inform you about new safety protocols that have been implemented throughout the
company. These protocols are essential to ensure the safety and well-being of all employees and
visitors to our premises.
I want to emphasize that safety is a top priority for our company. We are committed to providing a
safe and healthy work environment for all employees. By following these safety protocols, we can
reduce the risk of accidents and injuries in the workplace.
Thank you for your cooperation in this matter.

Sincerely,

Pinkan Dwi CEO

4. Memo to apologize.

Procedure: Read the situation below; then, write a memo using the writing guideline.
Situation: You are responsible for the technical support service at the company you work for. One
of the accountants at the company has asked you to set up an overhead projector in the conference
room on Thursday afternoon. You have asked your assistant to take care of this. Thursday morning,
while you– re at a showroom, your assistant calls in to say that he won– t be in the office today
because of an illness in the family. Thursday afternoon the accountant comes to see you and is
furious. You immediately set up the equipment she requires and then go back to your office to write
a memo of apology.
Writing Guideline: With a partner, discuss your answers to the following questions:

1. What positive action will you have to take to make sure that thissituation wont reoccur? make
an apology and evaluate yourself so that in the future it will become an evaluation not to do it again

2. How are you going to apologize to the accountant? I'll give you the apology memo as well as
see the accountant

3. Briefly, yet as completely as possible, explain how the mistake happened.? at that time my
assistant, I ordered to install the projector but he did not come because he was sick the error
occurred as a result of me handing over the task to someone else resulting in negligence that
harmed the accountant
4. What can you say that will make the accountant feel good? I will apologize and say this is my
irresponsible negligence, for the future and all events that will work together I promise not to repeat
it

5. Once more, assure the reader that this won’t happen again. I assure and promise that this will
not happen again in the future.
Now, write out the memo, paying attention to verb forms, sentence structure, spelling and
punctuation
.
To: All Employees
From: Pinkan Dwi CEO

Date: March 21, 2023

Subject: New Company Policy on Remote Work

I am pleased to announce that starting from April 1st, 2023, our company will be implementing a
new policy on remote work. This policy will allow employees to work remotely up to three days a
week.
To take advantage of this policy, employees must notify their managers at least one week in advance
and obtain approval. All employees must ensure that their remote work arrangements do not
interfere with their productivity, job duties, or the company's overall operations.
As a reminder, all employees are expected to comply with our company's code of conduct, including
maintaining the confidentiality of company information and maintaining professional conduct while
working remotely.
This new policy reflects our commitment to providing a flexible and supportive work environment for
our employees while maintaining the high standards of our company's performance.
Please reach out to your managers if you have any questions or concerns.

Sincerely,
Pinkan Dwi CEO

REPORTS
Look at the following report which was written after receiving the above memo from the MD. Do you think the
report is what the MD asked for? How effective do you think the report is? Describe what you find good and
what you find bad about it.

REPORT ON COFFEE-MAKING AND BREAKS

«It is very interesting that the coffee-making habits of our employees have been noticed by other people in the
company. It appears as if the time taken up by the making of coffee could be put to more productive use. We
have also known for several years that there have been a number of problems connected with the motivation
of our workforce, but the role played by coffee-drinking has so far not been clarified. In one or two
departments, staff seem to talk about nothing else but coffee breaks: how long is it till the break, whose turn is
it to make it, etc. This unfortunate development has been discussed with the heads of department in my
division on several occasions. They believe the subject of automated coffee machines, one for each
department, for example, is not very popular with a large number of staff. The staff think that the company
would be trying to make money out of them. So I think that there is a grave danger that the actions of the
management could be misunderstood. Nonetheless, I feel that we should try and limit the coffee-breaks. We
should try to prevent the staff from gathering round the coffeemaking area and chatting for so long. I wonder if
you have heard of the experience of our American sister company. They have central coffee– making facilities
for all the divisional offices. This is then brought to the staff at their desks. In this way there is no need for a
break. In theory this is surely one way of making working time more efficient.»

***

Work in pairs. You probably agree that the managing director– s intentions were unclear. What kind of report
you write depends on how you interpret the memo.

***

A REPORT

Imagine that your managing director has asked you to investigate the health and safety provisions in your
company– s office. These are the notes which you have taken, together with the recommendations which you
were asked to make. Expand the notes into paragraphs and write a report to your MD. Begin your memo like
this:

To: Ms Renoir, Managing Director From: (your name)

Date: March 12, 1997

Office health and safety provisions

As requested by the managing director on 30 March 19xx, I have investigated the problems which have been
raised concerning office health and safety. In particular, I was asked to talk to .. My tasks were (1) to speak to
office manager and union representatives about how accidents or jobrelated illnesses happened and (2) to
make recommendations on how best to improve situation.

Results of studies:

□ faulty equipment – lack of serving facilities probably responsible in two cases

□ in several cases safety regulations not followed

□ new staff ignorant of departments– health and safety procedures in study all past year job – related illnesses
reported.

Also had meetings with union reps and office managers about what to do.

Recommendations / Proposals:

1. Should clearly display safety regulations in canteen and main offices.

2. New staff need informing about safety regulations and policy.

3. Personnel Manager responsible for instructing new staff on procedures for handling office equipment and
for securing electronic and mechanical machinery.

4. Should practice first-aid drill at least once every 6 months.

5. Union suggested replacement of substandard furniture and equipment, especially:

1) old fashioned screens-cause (eyesight problems)

2) carefully check office lighting (staff complaints of headaches)
3) to have chairs with full back supports – many staff complaints of backache

More Practical Assignments on Office Writing

1. Announcement.
 TO: All Personnel

FROM: George Hart, President Date: April 3, 199X

SUBJECT: The New Executive Vice-President

We are pleased to announce the appointment of Ms. Roberta Jenkins to the position of executive vice-
president. Ms. Jenkins has been with ESCO for eight years, first as assistant manager of marketing and then, for
the past five years, as manager of marketing. She attended Baruch College and Pace University, where she
earned a master– s degree in business administration. I– m sure you will all join me in extending hearty
congratulations to Ms. Jenkins and best wishes for her future here at ESCO.

Design an announcement about some event in your office.

TO: All Staff

FROM: Serang, Banten

DATE: March 20, 2023

SUBJECT: Karaoke and Happy Dancing

It’s that time of year again. As you all know, Christmas is our busiest season of the year. Every year it is a
struggle for management and supervisors to find the time and energy to organize a staff Christmas party. This
year, we have decided to postpone the Christmas party until after our busy season. Anyone interested to help
out with the event in encouraged to call Farhah. Farhah’s cell phone number is 2223098. Please contact Farhah
outside business hours regarding this matter. Thank you.

2. Compare the two messages.

A LETTER

Dear Sirs,

I will be attending the American Philatelists– Convention during the week of June 29, 199X, and would like to
reserve a two-room suite with bath. I will arrive in Fordham at approximately 4 P.M. on June 29 and will be
staying for five days. I would appreciate your confirming this reservation.

Sincerely yours,
- Long message
- Letter head

- Salutation opening dan closing

- Opening in body message

A TELEGRAM

Reserve 2-room suite bath June 29 to July 3. Arriving 4 P.M. Confirm.

- Short Message

- Nothing letter head

- Nothing salutation

- On point

3. You will be visiting an old friend in Chicago for a few days. Prepare a telegram informing him that you will
be arriving at O’ Hara International Airport on Trans World Airlines flight 772 on Tuesday, March 3, at 11 in
the morning.
- Arrive at o hara international Airport, Tuesday, march 3. At 11 am. Fight 772
 4. Revise the following letter so that it may be sent as a telegram:
Dear Sirs,

Our Purchase Order 8033 dated April 9, 199X, for three dozen pairs of gardener’s gloves, has not yet arrived. If
the order has not already been shipped, we would like it sent air express because our stock of gloves is nearly
depleted.

Yours truly

- Three dozen pairs of gardener’s gloves, sent air express at April 9, 199X

5. Telegram
Your employer, Benjamin Da Silva, assistant vice president of the Sierf Tractor Company, is on vacation at
the Paradise Inn, Miami, Florida 33494. Suddenly, a wildcat strike is called by employees of the assembly plant
in Ronkonkoma. Company president Lena Potikian has requested all executives and managers to attend an
emergency meeting at 9 A.M. tomorrow morning.

- A wildcat strike by employees of the assembly plant in Ronkonkoma, attend an emergency meeting at 9 a.m

6. Invitation letter

The merchants Insurance Company of Tucson is holding its annual executive banquet on September 8,
199X, at 7 p.m. It will be held in the Gold room of the Barclay Country Club, 700 Country Club Road, Tucson,
Arisona 85726.
Design a formal invitation which the company can send to all its executives. Include a request for response
by
August
24th.
BAP 2 Residence

Dwi, Banten

September 1st

The merchants
Industry Company

Banten

We are excited to invite you to the launch of our new product on September 1st at 1 PM at
BAP 2 Residence, Banten. This event will provide you with a unique opportunity to learn
more about our product and connect with other industry professionals.

Please kindly RSVP by 24th August to confirm your attendance. You can respond by email
at cosmetic@Pinkandwi0918 or by phone at 111-1234-565.

We hope to see you there!

Sincerely,
Pinkan Dwi Owner