The Smart Enterprise

UNIVERGE®

SV9100

Communication Solution –
Includes new InApps Portfolio
 UNIVERGE® SV9100 – Empowering the Smart Enterprise

Contents
4 The Smart Workforce
Change the way you work with
6 Smart Mobility

8 InApps Portfolio NEC UNIVERGE® SV9100

11 Smart Call Management
Competitive businesses come in all sizes but usually have one thing in common: great teamwork. And in the age of
13 The Smart Contact Centre increasingly disparate working locations for employees, communications play a crucial part.

14 UNIVERGE IP & Digital Handsets Get the most out of your workforce with the SV9100 from NEC. It’s designed for real people and real business and
gets your team working together from day one:
15 Smart Scalability > Make quicker, better informed business decisions without waiting for the next weekly office meeting
> Respond more quickly and efficiently to customer requests to drive loyalty and keep ahead of your competitors
> Empower your workforce with Smart Communications

2
 Let’s work together!
NEC UNIVERGE® SV9100 delivers

Make a smart investment Work with smart IT

Interruption of communications services means downtime for your business, customers That’s why NEC’s SV9100 platform is one of the easiest to configure Unified-
and loss of revenue. That’s why the SV9100 has been designed with unsurpassed levels Communications-capable systems on the market. It easily integrates with existing IT
of reliability for peace of mind. technology as a fully interoperable digital or IP system.

It also meets the demands of your multi-generational employees. Recognised as having > Simple configuration and low maintenance
the highest level of customer satisfaction among Unified Communications vendors, NEC > Works as a digital system, IP system or as a combination of the two
also brings you an incredibly smart investment. > SIP technology provides disaster recovery
> Easy integration with email apps incl. Microsoft® Outlook® & CRM integration
> Technology that meets the need of the multi-generational workforce e.g. Salesforce and many more
> Protection against Toll Fraud
> Smart InApplications – no extra cost of servers required
> Lower total cost of ownership**

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 UNIVERGE® SV9100 – Empowering the Smart Enterprise

The Smart Workforce

Keep working, stay connected

In the office In the boardroom

During a working day, employees are actively in and out of meetings, moving around the > Flexible boardroom meetings – Audio and video conferencing capabilities for
office and other departments. Stay in touch with the flexible options maximum convenience and spontaneity
the SV9100 offers to ensure calls are delivered regardless of location: > Increased communication ‘visibility’ – MyCalls call management
> Hot desking – Allows handsets and desk space to be shared by a number of tools provide a real-time snapshot of caller activity
employees, helping keep costs down > Remote management – Key call performance summary reports can
> Call recording functionality – MyCalls resolves disputes instantly, avoid litigation, be automatically emailed as a PDF to your directors
stop-start recording for credit card orders, telesales training tool and more!

At the reception desk

> Lower costs – NEC Door Phones can enable other team members to easily man
reception duties during quieter periods, saving on overhead
> Save time – With Click-to-dial, quickly connect to the person you need to reach
> Greet your callers by name – Caller ID enhances your customer service
> Efficiency – MyCalls Operator Console enables slicker call routing & messaging

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 Your mobile sales team Your homeworkers

For your sales team and teleworkers, travelling to and from various business meetings, Users can enjoy a complete phone user experience from their home office plus greater
having more than one method/number for communications can be time consuming and working flexibility. Individual and business benefits include the cost and time savings of
confusing. Salespeople have to be in the know – all the time, no matter where they are. travel and even the associated costs of workspace.
> Mobile Extension – Allows a user to be contacted on a single number, regardless if a
call is taken on their desk phone or mobile > Desktop telephones – Provide access
> Mobile calls – Can be recorded as you would a desk phone call to system features from the home, e.g.
> Voice & Video on your mobile – ST500 smartphone client company directory, call transfer and more
> Softphone – Make call from your PC
using a USB handset or headset
At the warehouse
> Video conferencing – Face to face
Communications need to be just as advanced in the warehouse as in the office. Gone communications
are the days when an old mobile handset will suffice. > Collaboration – Share documents in real
> IP DECT handsets – offer a wide range of choices and advanced feature sets to time with up to 32 participants
remain connected in all departments > Voice & Video on your mobile – ST500
> Safety features – Include Man Down, Location Detection and more smartphone client
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 “Increase your customer
service levels and you’ll
increase your business”
 

6
Smart Mobility
Communicate Anywhere, Any Time

On the road BYOD

Treat your smartphone like your deskphone with Mobile Extension. Voice & video mobile extension for your smartphone. Using your
Enjoy the SV9100 system features while you’re on the move. Apple iPhone, iPad and Android smart devices, the ST500
enables your native contact lists to make and receive voice
> Remain contactable through one extension number wherever you are – reduce and video calls. Simply connect to WiFi or use your mobile
voicemails and ‘telephone tennis’ data (3G/4G) to handle your calls.
> Use system features on the move – including call back, transfer and caller ID
> Call recording capabilities on your mobile – your peace of mind is no longer restricted > Integrates into your smartphone contacts
to just landline calls > Complete call history
> Bluetooth headset support
> Video calling capabilities
Larger sites & campuses

Ideal for campuses and other large premises

On your premises
environments, WiFi handsets have advanced
wireless features for organizations on the go. For the ultimate devices for voice, text messaging and in-house mobility – the SV9100’s
IP DECT wide ranging portfolio includes:
> Seamless roaming within multiple
business locations > Security features including Man Down, Location Detection capabilities, SOS and more
> Cost reduction through simpler > Robust handsets for tougher environments
IT management > CAT-iq technology combining DECT and WiFi technology for data access on the move
> New! – High Definition
Audio
> Integrated handsets –
With system features
available with single
button access

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 UNIVERGE® SV9100 – Empowering the Smart Enterprise

InGuard
InGuard Application
Effective 24/7 defence
Effective 24/7 defence

The SV9100 now includes an expanded and diverse portfolio of InApps. As well as NEC’s InGuard application helps defend a business against toll fraud attacks and
providing compelling business benefits, these built-in/on-board apps require no external provides peace of mind for the user:
PC or server making them highly cost effective and reliable. And using a browser
interface, they provide 24/7 availability for your business. > Effective 24/7 defence from Toll Fraud
> Low cost solution (an on-board application) with no extra PC/server required
> Configurable to your specific business call activity
Communications simplified
> Healthcheck feature to assess any weaknesses during installation
The global cost of telephone fraud is around 25bn pounds/euros each year and is rising
by 15%. Toll fraud, also known as phreaking or phone hacking is a risk to businesses
How does NEC’s InGuard work?
of any size with an estimated 85% of business considered to be vulnerable. A single
attack can typically cost a business thousands and as a worst-case scenario result in All call activity is monitored 24/7 and any suspicious call activity is detected instantly.
bankruptcy. This results in one of two automatic alerts: an ‘alert only’ email sent to designated
recipients, or in more severe cases an ‘alert and block’ which prevents any further call
activity instantly.

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InUC – Smart Collaboration and More
Collaborating with your colleagues doesn’t always mean you’re all in the same room As well as video and audio conferencing functionality, PC users can work collectively
together in the same time zone. with screen share and shared documents. It’s also ideal for live software demos and
presentation slideshows.
In today’s working environment, employees are spread across different locations. One of
the best ways to collaborate remotely with colleagues is by video conferencing. > Video conferencing, document & screen sharing for up to 32 (4x8) SV9100 users
> 4 Free Video Conferencing Channels included
> Highly cost-effective solution
Real-Time Communications
> Uses secure connectivity
The SV9100’s InUC utilises WebRTC (Real-Time Communications) provides highly > Works via Google Chrome or Internet Explorer 11 on a PC or Android device
cost-effective video and collaboration working seamlessly within your IT environment. > Includes Presence feature
SV9100 users are able to quickly set up audio and video connections between two or > Deskphone control - for slicker call control, speed dials, etc
more PCs or devices from anywhere with an internet and VPN or LAN connection. > Softphone - use your PC’s audio rather than a telephone

9
 UNIVERGE® SV9100 – Empowering the Smart Enterprise

Smart Call Management

MyCalls – Advanced business boosting application suite

MyCalls provides your team with the tools to succeed in making your business more
Want to increase your customer service levels?
customer-centric and more profitable. From call management, call centre management,
call recording and call activity analysis – real-time stats enable sharper responses to Screen-pops speed up workflow by providing caller information even before a call is
fluctuating call traffic. taken. Your customers can be greeted by name and handled more promptly.

Want to ensure calls are always answered? Empower your receptionist

> Alarms can be programmed to alert a manager or an operator when a set rule is > Presence provides a ‘bird’s eye view’ of your team’s availability. Individuals become
broken i.e. call unanswered for over 20 seconds. Your alarms ‘keep watch’ while you more reachable, enabling you to find the company expert quickly for that crucial cus-
get on with your daily tasks. tomer enquiry
> Reporting which can be scheduled or run on demand, including call costs, response > Call History – Provides instant reference for all inbound, outbound and missed calls
times and staff telephone performance – ideal for fine tuning your service levels. instantly to see who’s called
> Multiple office branches? MyCalls Enterprise gathers and consolidates call informa- > Drag & drop call control – Easy call management and prioritisation
tion from all sites and can be managed from a single desktop. > Instant Message – Receptionists can send an urgent Instant Message to another
employee e.g. an urgent call waiting or a visitor in reception

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 Real-time call
Give your agents control volume chart
by the hour
Agent control gives your team the flexibility to log in and out of ACD queues to cope
with fluctuating call traffic. Up to the minute call queue information and customisable
alerts allow managers and call centre staff to see their performance in real-time. Don’t
keep your callers waiting! Call Completion Codes encourage faster ‘wrap up’ times and Colleague
more traceable results. Presence status

Want to be covered?
Number of current
Peace of mind with Call Recording, always proving who said what. Disputes can be queuing callers
resolved quickly and painlessly saving you time, money and hassle. Stop-start recording
enables credit card bookings to be taken over the phone with PCI Compliancy, plus it’s
Number of
also an ideal training tool for your team such as sharing effective sales calls, reviewing
abandoned calls
telephone skills and more.

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 UNIVERGE® SV9100 – Empowering the Smart Enterprise

Smart Contact Centre

Advanced solutions for demanding customers

Cool, calm and collected contact centres 5 ways to transform your contact centre

Today’s customer expects to be able to communicate with your business in their

own time in whatever way they choose. The increase of online ordering and reduction 1 Improve your customer service – Skills-based routing means callers experience
in telephone enquiries means a contact centre needs to adapt quickly. The SV9100 quicker, more efficient service
Contact Centre suite provides you with all the tools necessary to make each interaction
2 Measure and manage your team – Judge their performance on a daily basis with
between your customers and your business quick and easy. Between improved
customised reports
response times, reduced abandon rates, lower operating costs, and increased revenues,
both you and your customers will see a rapid return on your investment. 3 Keep your customers satisfied – The Callback feature means customers who are
unable to hold can leave a message and receive a call back

4 Deliver multimedia easily – Multimedia Queuing delivers all your communications

to your agents in the familiar way calls are delivered and prioritised

5 Motivate your team – Dynamic wallboards encourage healthy competition between

agents with performance levels displayed in real time

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InReports – Call management made simple
Quick, easy and cost-effective, NEC’s new InReports Business benefits of InReports include:
makes the ideal starting point for call management. Call > Easy evaluation of your teams communication
performance is critical to your teams’ productivity as performance
well as levels of customer service. InReports provides > Real-time business critical stats e.g average answer
24/7 monitoring and analysis of your entire companies time, unanswered calls
communications via a browser. > Wallboard display stats for team motivation
> Pro-actively deter unauthorised calls
It then produces pre-defined, graphically enhanced re-
ports which are presented clearly in a number of different
ways: Lists, Charts and Wallboards.

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 UNIVERGE® SV9100 – Empowering the Smart Enterprise

IP and Digital Desktop Telephones

GT210 DT410 DT430 & DT830 DT430 & DT830 DESI-less DT830CG Colour Display

GT210 IP Desktop Telephone DT430 Digital Desktop Telephones DT830DG & DT830CG IP Desktop Telephones
> Monochrome 132x48 LCD > 12, 24 or 32 programmable keys (fixed terminals) as DT830 IP plus:
> Dual LAN Ports > Backlit keypad & line keys > 12, 24 or 32 programmable keys (modular support)
> Headset support > DESI-less (8-line display) version > Gigabit Ethernet
> POE or power adaptor > Hands-free, full duplex
> 3 Soft Keys > Headset support, optional EHS support DT830CG IP Desktop Telephone above features plus:
> Wall mountable > Soft keys/LCD prompts > Full colour backlit LCD display - large size (105.5 x 67.2 mm)
> Handsfree full duplex > Navigation cursor & Directory dial key
> Wall mountable DT820 IP Desktop Telephones
> Backlit LCD display & Line keys
DT410 Digital Desktop Telephone DT830 IP Desktop Telephone > Hands-free, Headset support, optional EHS support
> 2-key non-display or 6-key display as DT430 plus: > Navigation cursor & Directory dial key
> Backlit keypad (6-key model) > Network support 10/100 Ethernet > Soft keys/LCD prompts
> Hands-free, Half Duplex > Backlit LCD display > Network support 10/100 Ethernet (Opt 1G)
> Wall mountable > VoIP encryption > Wall mountable
> Message waiting indicator > Display: greyscale, backlit, 93.3 x 27.7 mm
or 70.04 x 61.04 mm

DT820 Colour IP Desktop Telephone above features plus:

> Display: colour, 76.9 x 63.9 mm
> Network support 10/100/1000 Ethernet

8-line Key Module 60-line DSS Console

14 For full range and details per model go to www.nec-enterprise.com

Smart Scalability – Scale more efficiently
Grows with your business – From 10 to over 800 users

Handsets for every work situation – IP DECT, WiFi & Terminals

Business boosting applications – Extend your communication

 

UC & C Call Management Unified Messaging Contact Centre Mobile Extension Management Toll Fraud

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Valuable Pillars on which to Build the Smart Enterprise
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Combining our capabilities and rich portfolios in Communications and IT, NEC can
provide government authorities, individuals and enterprises with solutions that cover
the full spectrum of their operations. The level of integration between NEC’s network,
server, storage and enterprise communications solutions highlights the power of these m

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Smart Enterprises leverage these technologies to optimize business practices, drive

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the Smart Enterprise, and why the Smart Enterprise relies on NEC.

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and ever-changing needs of its customers. NEC brings more than 100 years of expertise in technological innovation to empower people, businesses and society. For
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