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    Rapid Rewards Tier Status and Travel Fund Extension

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    Rapid Rewards Tier Status and Travel Fund Extension

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    © All Rights Reserved
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    5 views4 pages

    Rapid Rewards Tier Status and Travel Fund Extension

    Uploaded by

    grace.goblirsch1

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
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    Southwest® Heart Strong: Your update from Gary Kelly.

    View in web browser | View our mobile site

    AIR | HOTEL | CAR | VACATIONS | RAPID REWARDS®

    To our valued Customers,


    As we continue to navigate our way through this unprecedented time and deal with
    extraordinary challenges, we are committed to keeping you informed and updated on
    the steps we are taking to manage through the COVID-19 pandemic. The health,
    Safety, and well-being of our Customers and our Employees remain my highest
    priorities at all times and a responsibility the entire Southwest® Family holds sacred. In
    this midst of the heartbreak and hardships this crisis has imposed on our neighbors,
    our families, and our friends, I am also inspired and deeply moved by the compassion,
    resiliency, and the human spirit that has surfaced all around us. Thank you for being
    there with us. We are here for you.
    We've been working around the clock to adapt to this new landscape, to adjust our
    procedures and policies to take care of our Customers, keep our operation running,
    and maintain a clean and comfortable cabin environment. I know many of our
    Customers have questions and concerns regarding your travel funds and tier status.
    We previously extended travel funds that are impacted due to the pandemic to give you
    more time to use them. I'm pleased to report that we are making some additional
    changes:
    Tier Status & Companion Pass Benefits:
    • For our current A-List and A-List Preferred Members, we are extending your
    current earned status through December 31, 2021.

    • For our current Companion Pass Members, we are extending your current
    earned Companion Pass benefits through June 30, 2021.

    • For all Rapid Rewards® Members, we recognize that your normal flying behavior
    has been interrupted, limiting progress you may have been making toward
    qualification for A-List, A-List Preferred, and Companion Pass. For that reason, we
    are giving all Rapid Rewards Members a "boost" of 15,000 tier qualifying points
    and 10 flight credits toward A-List and A-List Preferred status, and 25,000
    Companion Pass qualifying points and 25 flight credits toward Companion Pass
    status.
    These moves represent additional ways to either work toward or to use these benefits
    once you're ready to begin traveling again. These adjustments will happen
    automatically and will be reflected in your Southwest Rapid Rewards My Account page
    over the coming weeks. Learn more on the extension and the boost by visiting
    Southwest.com/RRcoronavirusupdates.
    Travel Funds:
    • Previously, Customers' travel funds that have expired or would have expired
    between March 1 - June 30, 2020, or travel funds that were created because of a
    cancellation between March 1 - June 30, 2020, had an expiration date of June 30,
    2021. We are now expanding the window of funds eligible for extended expiration
    dates and extending the expiration date of these funds. Funds that are set to
    expire or funds that are created between March 1, 2020 and September 7,
    2020, will have an expiration date of September 7, 2022. This gives Customers
    who had travel funds created in connection with this pandemic–or who won't be
    comfortable traveling this summer–additional time to retake that same trip or
    explore a different destination. It will take our Technology Team a few days to
    make these changes and more details on this extension can be found at
    Southwest.com/RRcoronavirusupdates.

    • Additionally, we have added a new benefit for our valued Rapid Rewards
    Members. Those Members who have travel funds that are set to expire or
    funds that are created between March 1, 2020 and September 7, 2020 will
    have the option to convert those travel funds into Rapid Rewards® points at
    the same rate you would be able to purchase a ticket with points today. We
    hope this provides our Members ultimate flexibility as Rapid Rewards points never
    expire, never have cancel or change fees (fare difference may apply), and you can
    redeem your points for anyone you choose. Our Technology Team is working to
    build this conversion capability, and we will be in touch when it is ready for you to
    use. In the meantime, you don't need to take any action - your travel funds will be
    automatically extended for the two years mentioned above, and you will be able to
    make this conversion once we bring this new functionality to fruition.

    We ask for your patience as we implement these benefits and new exceptions. It's our
    hope that the policy changes above bring you more comfort and confidence that we will
    be here, ready to serve you, when you're ready to travel.
    In addition to the changes we have made to our policies, we're continuing to modify the
    way we operate and serve you—from enhanced cleaning procedures, social distancing
    guidelines, onboard service offerings to limit personal contact, providing more Personal
    Protective Equipment (PPE) for our Employees, and much more. You can learn about
    these efforts on our Travel Advisory and our Company Blog.
    No doubt, this has been an incredibly challenging environment for us all, but we've
    been uplifted and found special meaning in the term "essential travel." From
    transporting medical professionals to hospitals and hotspots around the country, to
    partnering with organizations to ship important cargo and medical supplies, to serving
    Customers on their way to see loved ones and lend a helping hand—there is so much
    good that has filled our hearts with pride—every day on every flight.
    Today and every day, we're committed to reconnecting you to the people and places
    you love. We're in this together. Thank you for your patience as we navigate through
    these changing times.
    Stay Heart Strong,

    Gary Kelly, Chairman and CEO

    Southwest.com® Privacy Southwest Experience

    Cualquier información publicitaria, promocional o de mercadotecnia contenida en este correo electrónico solo será
    efectiva y únicamente será aplicable en los Estados Unidos de América.

    This is a post-only mailing from Southwest Airlines. Please do not attempt to reply to this message.

    Southwest Airlines
    2702 Love Field Drive
    Dallas, TX 75235

    This e-mail was sent to: [email protected]

    © Copyright 2020 Southwest Airlines Co. All Rights Reserved.

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