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    Request Support Process Guide

    Uploaded by

    Vladimir Susa

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd

    Request Support Process Guide

    Uploaded by

    Vladimir Susa
    22 views5 pages

    Copyright

    © © All Rights Reserved

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    PDF, TXT or read online from Scribd

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    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    22 views5 pages

    Request Support Process Guide

    Uploaded by

    Vladimir Susa

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    of 5

    TECHNICAL WHITE PAPER - JANUARY 2020

    PARTNER SUPPORT CODE


    Request Support Process Guide
    Request Support Process Guide

    VMware, Inc. 3401 Hillview Avenue Palo Alto CA 94304 USA Tel 877-486-9273 Fax 650-427-5001 www.vmware.com
    Copyright © 2020 VMware, Inc. All rights reserved. This product is protected by U.S. and international copyright and intellectual property laws. VMware products are covered by
    one or more patents listed at http://www.vmware.com/go/patents. VMware is a registered trademark or trademark of VMware, Inc. and its subsidiaries in the United States and
    other jurisdictions. All other marks and names mentioned herein may be trademarks of their respective companies.
    Request Support Process Guide

    1. From the Partner Connect home page, navigate to My Company on


    the top

    2. Under the My Company heading, click Company Entitlement from


    the dropdown list.

    3. The My Entitlements page displays. Click the EID link next to


    “Supportcode”

    VMware, Inc. 3401 Hillview Avenue Palo Alto CA 94304 USA Tel 877-486-9273 Fax 650-427-5001 www.vmware.com
    Copyright © 2020 VMware, Inc. All rights reserved. This product is protected by U.S. and international copyright and intellectual property laws. VMware products are covered by
    one or more patents listed at http://www.vmware.com/go/patents. VMware is a registered trademark or trademark of VMware, Inc. and its subsidiaries in the United States and
    other jurisdictions. All other marks and names mentioned herein may be trademarks of their respective companies.
    Request Support Process Guide

    o
    o

    1. Log in to Partner
    2.
    3.
    4.
    5. Copy the most current Support Code.
    6. Go to: https://www.vmware.com/support/tools.html
    7. Paste the Support Code into the provided field in this support tool,
    press ‘Check’ button to retrieve the Support Code information, this will
    tell you how many support Incidents are available.
    For more on filling a support request using your Support Code, please
    refer to the article:
    https://kb.vmware.com/s/article/2011781

    VMware, Inc. 3401 Hillview Avenue Palo Alto CA 94304 USA Tel 877-486-9273 Fax 650-427-5001 www.vmware.com
    Copyright © 2020 VMware, Inc. All rights reserved. This product is protected by U.S. and international copyright and intellectual property laws. VMware products are covered by
    one or more patents listed at http://www.vmware.com/go/patents. VMware is a registered trademark or trademark of VMware, Inc. and its subsidiaries in the United States and
    other jurisdictions. All other marks and names mentioned herein may be trademarks of their respective companies.
    Request Support Process Guide

    2.
    3.
    4.
    5.

    6.
    7.
    8.

    9.

    VMware, Inc. 3401 Hillview Avenue Palo Alto CA 94304 USA Tel 877-486-9273 Fax 650-427-5001 www.vmware.com
    Copyright © 2020 VMware, Inc. All rights reserved. This product is protected by U.S. and international copyright and intellectual property laws. VMware products are covered by
    one or more patents listed at http://www.vmware.com/go/patents. VMware is a registered trademark or trademark of VMware, Inc. and its subsidiaries in the United States and
    other jurisdictions. All other marks and names mentioned herein may be trademarks of their respective companies.

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