FIATA

FIATA
Business Integrity and Compliance Statement
Preamble
FIATA’s membership comprises the International Freight Forwarders’ and

Logistics Service Providers’ Industry.
Achieving a high standard of service and customer satisfaction depends on

several factors, including everyone’s commitment to abide by the applicable
rules and regulations and to refrain from any activity that can compromise
the public image of the company, create suspicion of wrongdoing or fail to
show the necessary respect for colleagues and business interlocutors.
Compliance with all legal, regulatory and internal regulations is mandatory

as stipulated in the applicable law, as well as the observance of common
standards and rules of professional conduct is essential to success in
business. Inter alia, these include the principle of avoiding possible conflict
of interests. Conducting business in line with these principles corroborates
the idea that the company operates in compliance with the rules and with
integrity.
Within the International Forwarding and Logistics Industry the concept of

integrity means delivering services commensurate to the expectation of the
client, as well as other stakeholders, without creating intentional
disruptions or difficulties. Integrity can be also seen as a positive set of
attitudes which constitute honest and ethical behaviour in working
practices, thus contributing to the enhancement of professional dignity.
A comprehensive compliance programme relies on our leadership as those

in the lead are principally capable of setting priorities and personally driving
the industry’s culture. Hence industry leaders are the ideal promoters of
business integrity. This gives them the opportunity to launch and
implement the integrity and compliance culture within their businesses at
all levels, starting from their own. Staff members should also be made
aware of a business standard based on a culture which encourages ethical
behaviour and compliance.
FIATA’s Code of Conduct
1. Objectives
1.1.
FIATA is an interest group of freight forwarders’ and logistics service
providers’ associations and their members. FIATA’s and FIATA’s Association
Members’ primary objective is to protect the reputation of the industry, to
promote good practice in business and to implement knowledge tools that
are aimed at ensuring effective service and ethical behaviour in business
transactions.
1.2
FIATA and its Members acknowledge that compliance with rules and
regulations as well as the observance of common standards and rules of
professional good conduct are essential for good business.
2. Conduct
2.1
FIATA and its Members respond to requests of FIATA and its Association
Members within a reasonable time. Similarly FIATA and its Association
Members respond to third parties’ requests.
2.2.
Within the scope of its Statutes, FIATA and its Association Members will
mutually support each other’s requests with advice and actions based on
good business practice.
2.3
FIATA and FIATA’s Association Members shall conform to the FIATA Articles
of Association, applicable National Laws and International Treaties.
2.4
FIATA and FIATA’s Association Members protect the good reputation of the
Industry by implementing appropriate measures to promote good practice
among all employees, directors and external collaborators, who should be
alerted on the importance of abiding by existing rules and of abstaining
from practices that actually or potentially violate or elude local, regional or
international laws and/or agreements.
2.5
FIATA and FIATA’s Association Members invite authorities to work in
coordination and partnership with the industry to strengthen and enhance
integrity within the business, among regulators, civil servant and all citizens.
In particular they foster an open, transparent and fruitful relationship with
regulators to:
 establish cooperative agreements, e.g. Memorandums of
Understanding, between Authorities such as Customs, Border
Agencies, Police, Consulates, etc., and the reference local, regional,
national or international Industry Bodies;
 cooperate with such bodies, or others as may be required, by
entertaining regular meetings and consultations with a view to
monitoring the effectiveness of such agreements; and
 disseminate knowledge by adopting and implementing appropriate
training programmes.
3. Sanctions
3.1
Pursuant to article 4.6.3 of the Statutes the Presidency may adopt motions
that lead to the exclusion of Members that are found to contravene the
rules of this Code of Conduct.
3.2
The Presidency of FIATA may propose to the General Meeting to adopt
sanctions against own Members, if these work against the interests of
FIATA or the sector in general. Such sanctions may lead to exclusion from
FIATA membership, but may extend to other forms of protection as
appropriate.

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Business Integrity and Compliance Statement

FIATA’s membership comprises the International Freight Forwarders’ and

Achieving a high standard of service and customer satisfaction depends on

Compliance with all legal, regulatory and internal regulations is mandatory

Within the International Forwarding and Logistics Industry the concept of

A comprehensive compliance programme relies on our leadership as those

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