Grey Team Project Charter | PMG 422: 2023 Fall - A

PROJECT NAME
EverGreen Project Quality Management Training
GREY TEAM MEMBER NAMES PHONE E-MAIL
Emma Straub 734-558-8237 [email protected]
Ryan Murphy 602-918-9737 [email protected]
Katie Hale 602-790-0018 [email protected]
Mark Morales 480-665-8053 [email protected]
Samantha Kennedy 713-584-5045 [email protected]

TEAM MEMBER DUTIES & EXPECTATIONS

Grey Team is committed to meeting the objectives and specifications of course deliverables through
Overview
open communication, delegation of tasks, and collaboration.
Team exchanged phone numbers and e-mail addresses for timely communication about project
Communication
assignments and due dates.
Each assignment is broken down into distinct sections, giving team members the opportunity to choose
Delegation something that plays to their strengths as a project team member. Once the distribution of assignments is
complete, individual work will begin.
After each team member completes their portion of the assignment, everything is collected into a
Collaboration
shared Google Doc by a predetermined due date for team review.
With all materials collected, the team will select one or two editors each assignment to clean up
Finalization
formatting and correct any errors. One volunteer will turn in the assignment on behalf of the team.

GREY TEAM GOALS

Efficient collaboration with team members to create required deliverables on time and to course
COURSE
specifications. In this case, the creation of an effective training module for EverGreen managers that will
GOAL
explain the importance of Project Quality Management to their organization.
BROAD Learn effective communication, collaboration skills, and helpful techniques to complete project objectives
GOAL relevant to future project management roles.

TEAM ASSIGNMENT INFORMATION & DUE DATES

ASSIGNMENT INFORMATION DUE DATE
Extra Credit: Team
Submit an overview of team introductions, structure, and communication choices. 08/27/2023
Introductions
Milestone 1: Team Part one: Create a team charter outlining team member expectations, upcoming
Charter & Overview assignments, and team goals.
09/10/2023
of Project Quality Part two: Essay demonstrating an understanding of Project Quality Management
Management (PQM), management’s role in PQM, and key attributes of PQM.
Create a 3 - 5 page essay summarizing the training module presentation format,
Milestone 2:
identifying six PQM takeaways for the EverGreen managers, and outlining the 09/24/2023
Presentation Plan
presentation material in detail.
Produce a dynamic training module introduction with an audio component by using
Milestone 3: Create
slides, a video, or a web page presentation. The presentation will explain what PQM
the Introduction 10/03/2023
is, why it is relevant to the EverGreen organization, and provide tools and takeaways
Training Session
for managers to utilize.

COURSE SOURCES USED FOR TRAINING MATERIALS

Brown, J. T. (2014). The Handbook of Program Management: How to Facilitate Project Success with Optimal Program Management, Second Edition.
McGraw-Hill Education.
Rose, K. (2014). Project Quality Management, Second Edition; Why, What and How. J. Ross Publishing.
 The Role of Quality in Project Management
Project quality management is an important piece of the puzzle when ensuring a successful project. According to Rose,
project quality management should encompass three main categories: customer focus, variation, and continuous
improvement. In other words, when assessing project quality, one must understand customer requirements; determine,
monitor, and control variation; and continually improve relevant processes to ensure constant improvement (Rose 2014).
Project quality management is no small feat. It includes a multitude of facets such as project quality assurance, quality
control, and measuring metrics and key milestones like status, product testing, and inspection. All of these cannot be
successfully carried out without thorough planning, seamless collaboration between the program and project managers,
and effective communication and leadership.

Project quality management is a monumental task in the project management process. If neglected, the project is likely to
suffer and may lead to an onslaught of risks and obstacles. Project quality management bleeds into all other aspects of
project management, so it is crucial that quality management is implemented adequately and as effectively as possible.
According to Rose, “The Project Management Institute defines quality as ‘the degree to which a set of inherent
characteristics fulfill requirements’” (Rose, 2014). Quality management is vital to ensure that these requirements and
expectations are met, both for the stakeholders and the consumers. Project quality management is key to the success of a
project.

It is vital that management and leadership be effective in project quality management. Leadership has the power to control
how successful the project will be. As Rose says, "The goals of leadership are to improve performance and quality,
increase output, and bring pride of workmanship to people. Leadership is necessary to eliminate the causes of defects, not
just the defects alone" (Rose, 2014). To expand upon this, leadership is meant to guide the team to success in a variety of
ways. Without effective leadership, the project quality and output risks suffering.

Overall, project quality management is crucial to the success of a project. Delivering the best product possible, for all
parties involved, should be the goal at hand. When implemented properly, project quality management can ensure all
quality requirements are met and yield a successful project!

6 KEY ATTRIBUTES FOR PROJECT QUALITY MANAGEMENT

1. Quality planning
2. Quality assurance
3. Quality control
4. Quality metrics
5. Continuous improvement
6. Quality audits

According to the PMBOK Guide, Project Quality Management includes the processes for incorporating the organization’s
quality policy regarding planning, managing, and controlling project and product quality requirements, in order to meet
the stakeholders’ expectations (PMBOK Guide, 2018). Project quality management involves a multitude of processes and
techniques to yield a successful product. To ensure project quality, one must understand:

1. Quality planning
Quality planning is, arguably, the most important aspect of the project quality management process. With quality planning,
it is important that the project manager creates an effective plan because, "In project performance, changes made early
(during planning) are less expensive than changes made later (during implementation)" (Rose, 2014). This relates to
quality planning, because the quality planning must establish the quality management system for the project (Rose, 2014).
This will tell the user how and when quality management checks will be utilized, to ensure everything is on track. Quality
planning outlines how the team will achieve a high quality project. When the quality plan is effective, there is less
uncertainty, and therefore less room for risks. If uncontrolled risks occur, quality might be impacted negatively. When
creating a quality plan, it is best to tailor the quality plan to the requirements of the project; a template will not be suitable
(Rose, 2014). Creating an in-depth plan that fits with the goals of the project is the best way to ensure project quality.

2. Quality assurance
Quality assurance is similar to quality control, but they are distinctly different. While quality control deals with those
directly working on creating the product, quality assurance involves those not working on the project. An example of this
might be, “inspecting an item for conformance to requirements at the end of a production line is quality control.
Inspecting a purchased item for conformance to requirements on the loading dock is quality assurance” (Rose, 2014).
Whomever is performing these quality checks, it is important that they understand the requirements. These requirements
must be determined by the consumers or customers. In essence, quality assurance is the processes and tasks performed to
ensure those requirements are met for the project. The quality assurance processes must be effective and efficient; if not,
the project risks failure.

3. Quality control
Quality control ensures that the project quality is on track to success. Similar to quality assurance, quality control
determines project performance and monitors its progress (Rose, 2014). Quality control is the point in the process where
the user can determine what aspects of the process need improvement, where feedback is needed, etc., from the results
yielded by the quality assurance process (Rose, 2014). Like quality assurance, the quality control team must understand
the requirements set by the consumer. This will help the team make unbiased decisions that will directly benefit the
end-user. This step in the quality journey would not be complete without the others, and is extremely valuable to the
success of the project. Without it, the project risks failure.

4. Metrics
According to Rose, “... metrics are a means of measurement to determine the degree of conformance to specifications”
(Rose, 2014). It is important that metrics are established to measure progress and quality. There are many tools used to
measure performance and project quality, so the user must choose ones that fit with the requirements of the project.

5. Continuous improvement
Continuous improvement is an important goal to have with any project. Rose expands upon the idea of Kaizen, or
continual, incremental improvement (Rose, 2014). Quality is a never-ending journey, so continuous improvement ensures
constant improvement to yield successful, high quality projects. Historically, some quality management practices had set
standards–an ending destination. Now, quality management processes have shifted towards more of a continuous cycle,
rather than a race to the finish line. All of the processes mentioned above, when done accurately and consistently, will
yield a state of continuous improvement for the project. Troubleshooting quality issues, status updates, measuring metrics,
creating new processes, etc., are all aspects of continuous improvement.

6. Quality audits
Quality audits ensure that the system works as intended. Generally, an audit is a comparison of performance to plan (Rose,
2014). A quality audit, an extremely necessary task in project quality management, compares the organization’s
performance to the established quality plan and quality assurance tasks (see key attribute #1-#2). Quality audits show the
user the extent to which the quality system and quality plan is working. This is a handy task, because this gives the user
the opportunity to make changes and focus on improvement if anything is not going according to plan. Quality audits aim
to reduce defects and any costs associated with those defects (Rose, 2014).

Conclusion

Effective project quality management can set organizations up for years of success. Our goal is to discuss the different
ways the Evergreen Management staff can produce the highest quality products possible.

After understanding the six key attributes for effective quality project management, outlined above, the Evergreen
company will have a foundation to ensure quality on their upcoming projects.
 References

Brown, J. (2014). The Handbook of Program Management. Retrieved August 20, 2023, from platform.virdocs.com

website: https://platform.virdocs.com/read/1234899/16/#/4/4

Rose, K. (2014). Project Quality Management. Retrieved August 20, 2023, from platform.virdocs.com website:

https://platform.virdocs.com/read/550827/210/#/4/4

Project Management Institute. (2018). PMBOK® Guide. Retrieved from Pmi.org website:

https://www.pmi.org/pmbok-guide-standards/foundational/pmbok