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    6 Ethical Communities Worksheet

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    The document summarizes a worksheet for an ethics course. It describes a situation at Starbucks where a meeting was held to reinforce organizational processes due to issues at other stores. The student's role is a shift supervisor. They apply the four ethical communities framework to analyze the situation. The student argues the organization prioritizes profits over employee wellbeing, leaving workers unmotivated. The student recommends applying the human resources community to reform unethical rules and show corporate cares for employees. They reflect that the meeting was good but rules and future planning should change to establish more ethical practices.

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    6 Ethical Communities Worksheet

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    api-687869596
    28 views3 pages
    The document summarizes a worksheet for an ethics course. It describes a situation at Starbucks where a meeting was held to reinforce organizational processes due to issues at other stores. The student's role is a shift supervisor. They apply the four ethical communities framework to analyze the situation. The student argues the organization prioritizes profits over employee wellbeing, leaving workers unmotivated. The student recommends applying the human resources community to reform unethical rules and show corporate cares for employees. They reflect that the meeting was good but rules and future planning should change to establish more ethical practices.

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    6 ethical communities worksheet

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    The document summarizes a worksheet for an ethics course. It describes a situation at Starbucks where a meeting was held to reinforce organizational processes due to issues at other stores. The student's role is a shift supervisor. They apply the four ethical communities framework to analyze the situation. The student argues the organization prioritizes profits over employee wellbeing, leaving workers unmotivated. The student recommends applying the human resources community to reform unethical rules and show corporate cares for employees. They reflect that the meeting was good but rules and future planning should change to establish more ethical practices.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    28 views3 pages

    6 Ethical Communities Worksheet

    Uploaded by

    api-687869596
    The document summarizes a worksheet for an ethics course. It describes a situation at Starbucks where a meeting was held to reinforce organizational processes due to issues at other stores. The student's role is a shift supervisor. They apply the four ethical communities framework to analyze the situation. The student argues the organization prioritizes profits over employee wellbeing, leaving workers unmotivated. The student recommends applying the human resources community to reform unethical rules and show corporate cares for employees. They reflect that the meeting was good but rules and future planning should change to establish more ethical practices.

    Copyright:

    © All Rights Reserved
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    Download as docx, pdf, or txt
    of 3

    OGL 481 Pro-Seminar I:

    PCA-Ethical Communities Worksheet


    Worksheet Objectives:
    1. Describe the four ethical communities
    2. Apply the ethical communities to your personal case situation

    Complete the following making sure to support your ideas and cite from the textbook and other
    course materials per APA guidelines. After the peer review, you have a chance to update this and
    format for your Electronic Portfolio due in Module 6.

    1) Briefly restate your situation from Module 1 and your role.

    My situation was a meeting that our store had at Starbucks. This meeting happened because
    we needed to reinforce the processes of the organization because a lot of stores had an issue of
    not following the correct processes. Within this meeting, all of us played games and watched
    videos that helped to understand these processes better. My role within the organization is a shift
    supervisor.

    2) Describe how the ethics of the organization influenced the situation.

    The ethics of the organization is way more based on how customers are treated rather than
    how the employees are treated. We are taught to just accept it if a customer yells at us and to try
    to de-escalate the situation. However, there are no rules in place that protects employees from
    harmful customers. There was a time where the customer was getting very angry because we
    made his drink incorrectly. We were wiping down the tables in preparation to close and he came
    up to the barista and threw his 200 degree drink in her face. There are no rules in place to protect
    the workers against this, which is where I feel that being unethical affected this situation more
    than being ethical.

    In this meeting, they realized the workers were not following the rules put in place. They
    took this time to reinforce the rules, although no one was happy about these rules. They realize
    that these rules are unethical. Every week we get a survey to talk about how our shifts for the
    week have gone. They are aware of all of the unethical things that happen in their stores
    constantly. They are prioritizing profit gain over the wellbeing of their workers. This leaves all
    of the workers to become unmotivated and the meeting did not inspire people to change their
    ways.

    3) Recommend how you would apply one of the ethical communities for an alternative
    course of action regarding your case.

    1
    The ethical community I would use to make an alternative course of action would be human
    resources. It is stated in the text that human resources is about extended family, caring, and love
    (Bolman & Deal, 2021). Part of working at Starbucks means that all of the workers call each
    other partner as opposed to coworker. It is a part of the Starbucks community to treat each other
    as family. Using this community, we could reform some of the rules that are unethical and show
    that corporate cares about how the baristas are doing.

    Changing some of the unethical rules will motivate the workers and it will allow corporate to
    show that they care about what we are experiencing. When unethical things happen within our
    stores, it becomes tough to feel like a family. We call each other partners because it is what we
    are used to but it feels like it does not have the same meaning as it did before. Giving more of a
    way to feel like a family by implementing these changes will have a lasting effect that will
    motivate everyone.

    4) Reflect on what you would do or not do differently given what you have learned
    about ethics.

    The meeting was a good way to implement ethical change. This serves to give everyone the
    same knowledge and bring everyone together like a family. Unfortunately this is the only good
    thing that I believe they did. I would change the way that they went about holding this meeting.
    This includes changing some of the rules that are unethical. They were insistent about keeping
    the same rules as they had before, however, these rules are more suited towards giving
    everything the customers need while taking away from employee needs. There is an ethical
    problem within an organization if a customer can throw a very hot drink at an employee and get
    away with it.

    Another thing I would change is making a plan for improvement for the future. As a
    corporate, it is effective to motivate your employees if you give them new rules that establish
    being ethical. It is even more effective if you are able to make a plan for the future to establish
    more ways to be ethical. There are some things that take time in an organization. It is not
    possible for everything to be effective immediately. I feel as though it would have been great to
    come up with a plan for the future to show that corporate is working hard to improve the working
    situation for every barista.

    2
    Reference:
    Bolman, L. G., & Deal, T. E. (2021). Reframing Organizations: Artistry, Choice, and
    Leadership (7th ed). San Francisco, CA: Jossey-Bass

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