Bpo business plan pdf

How to open a bpo business. Bpo startup business plan pdf. What is business plan pdf. Is bpo business profitable. Business plan instructions.

These simple business plan PDF templates are ready to use and customizable to fit the needs of any organization. This template contains a traditional business plan layout to help you map out each aspect, from a company overview to sales projections and a marketing strategy. This template includes a table of contents, as well as space for financing
details that startups looking for funding may need to provide. Download Simple Business Plan Template - PDF This scannable business plan template allows you to easily identify the most important elements of your plan. Use this template to outline key details pertaining to your business and industry, product or service offerings, target customer
segments (and channels to reach them), and to identify sources of revenue.

There is also space to include key performance metrics and a timeline of activities. Download Lean Business Plan Template - PDF This template is designed to help you develop and implement a 90-day business plan by breaking it down into manageable chunks of time. Use the space provided to detail your main goals and deliverables for each
timeframe, and then add the steps necessary to achieve your objectives. Assign task ownership and enter deadlines to ensure your plan stays on track every step of the way.

Download Simple 30-60-90 Day Business Plan Template PDF | Smartsheet The following single page business plan templates are designed to help you download your key ideas on paper, and can be used to create a pitch document to gain buy-in from partners, investors, and stakeholders.

Use this one-page template to summarize each aspect of your business concept in a clear and concise manner. Define the who, what, why, and how of your idea, and use the space at the bottom to create a SWOT analysis (strengths, weaknesses, opportunities, and threats) for your business. Download One-Page Business Plan Template PDF |
Smartsheet If you’re looking for a specific type of analysis, check out our collection of SWOT templates. This one-page business plan template employs the Lean management concept, and encourages you to focus on the key assumptions of your business idea.

A Lean plan is not stagnant, so update it as goals and objectives change — the visual timeline at the bottom is ideal for detailing milestones. Download One-Page Lean Business Plan Template - PDF Use this business plan template to identify main goals and outline the necessary activities to achieve those goals in 30, 60, and 90-day increments. Easily
customize this template to fit your needs while you track the status of each task and goal to keep your business plan on target. Download One-Page 30-60-90 Day Business Plan Template PDF | Smartsheet For additional single page plans, including an example of a one-page business plan, visit "One-Page Business Plan Templates with a Quick How-To
Guide." These business plan templates are useful for small businesses that want to map out a way to meet organizational objectives, including how to structure, operate, and expand their business. A small business can use this template to outline each critical component of a business plan. There is space to provide details about product or service
offerings, target audience, customer reach strategy, competitive advantage, and more. Plus, there is space at the bottom of the document to include a SWOT analysis. Once complete, you can use the template as a basis to build out a more elaborate plan. Download Simple Small Business Plan Template PDF | Smartsheet This fill-in-the-blank template
walks you through each section of a business plan. Build upon the fill-in-the-blank content provided in each section to add information about your company, business idea, market analysis, implementation plan, timeline of milestones, and much more. Download Fill-In-the-Blank Small Business Plan Template - PDF Use this one-page template to create a
scannable business plan that highlights the most essential parts of your organization’s strategy. Provide your business overview and management team details at the top, and then outline the target market, market size, competitive offerings, key objectives and success metrics, financial plan, and more.

Download One-Page Business Plan for Small Business - PDF Startups can use these business plan templates to check the feasibility of their idea, and articulate their vision to potential investors. Use this business plan template to organize and prepare each essential component of your startup plan. Outline key details relevant to your concept and
organization, including your mission and vision statement, product or services offered, pricing structure, marketing strategy, financial plan, and more. ​Download Startup Business Plan Template PDF | Smartsheet Startups can use this sample 30-60-90 day plan to establish main goals and deliverables spanning a 90-day period. Customize the sample
goals, deliverables, and activities provided on this template according to the needs of your business. Then, assign task owners and set due dates to help ensure your 90-day plan stays on track. ​Download Sample 30-60-90 Day Business Plan for Startup Template PDF | Smartsheet For additional resources to create your plan, visit “Free Startup
Business Plan Templates and Examples.” Use these business plan PDF templates to outline your organization’s mission, your plan to make a positive impact in your community, and the steps you will take to achieve your nonprofit’s goals. Use this customizable PDF template to develop a plan that details your organization’s purpose, objectives, and
strategy. This template features a table of contents, with room to include your nonprofit’s mission and vision, key team and board members, program offerings, a market and industry analysis, promotional plan, financial plan, and more. This template also contains a visual timeline to display historic and future milestones. Download Nonprofit Business
Plan Template - PDF This one-page plan serves as a good starting point for established and startup nonprofit organizations to jot down their fundamental goals and objectives.
This template contains all the essential aspects of a business plan in a concise and scannable format, including the organizational overview, purpose, promotional plan, key objectives and success metrics, fundraising goals, and more. Download One-Page Business Plan for Nonprofit Organization Template - PDF Use these fill-in-the-blank templates as a
foundation for creating a comprehensive roadmap that aligns your business strategy with your marketing, sales, and financial goals. The fill-in-the-blank template contains all the vital parts of a business plan, with sample content that you can customize to fit your needs. There is room to include an executive summary, business description, market
analysis, marketing plan, operations plan, financial statements, and more. Download Simple Fill-In-the-Blank Business Plan Template - PDF This business plan is designed with a Lean approach that encourages you to clarify and communicate your business idea in a clear and concise manner. This single page fill-in-the-blank template includes space to
provide details about your management team, the problem you're solving, the solution, target customers, cost structure, and revenue streams. Use the timeline at the bottom to produce a visual illustration of key milestones. Download Fill-In-the-Blank Lean Business Plan Template - PDF For additional resources, take a look at "Free Fill-In-the-Blank
Business Plan Templates." These sample business plan PDF templates can help you to develop an organized, thorough, and professional business plan. This business plan example demonstrates a plan for a fictional food truck company. The sample includes all of the elements in a traditional business plan, which makes it a useful starting point for
developing a plan specific to your business needs. Download Basic Business Plan Sample - PDF Use this sample outline as a starting point for your business plan. Shorten or expand the outline depending on your organization’s needs, and use it to develop a table of contents for your finalized plan. Download Sample Business Plan Outline Template -
PDF Use this sample template to develop the financial portion of your business plan. The template provides space to include a financial overview, key assumptions, financial indicators, and business ratios. Complete the break-even analysis and add your financial statements to help prove the viability of your organization’s business plan. Download
Business Financial Plan Template PDF | Smartsheet For more free, downloadable templates for all aspects of your business, check out “Free Business Templates for Organizations of All Sizes.” Empower your people to go above and beyond with a flexible platform designed to match the needs of your team — and adapt as those needs change. The
Smartsheet platform makes it easy to plan, capture, manage, and report on work from anywhere, helping your team be more effective and get more done. Report on key metrics and get real-time visibility into work as it happens with roll-up reports, dashboards, and automated workflows built to keep your team connected and informed. When teams
have clarity into the work getting done, there’s no telling how much more they can accomplish in the same amount of time. Try Smartsheet for free, today. Try Smartsheet for Free Get a Free Smartsheet Demo FacebookPinterestRedditTwitterAre you about starting a BPO company? If YES, here is a complete sample BPO business plan template &
feasibility report you can use for FREE.Okay, so we have considered all the requirements for starting a BPO company. We also took it further by analyzing and drafting a sample BPO service marketing plan template backed up by actionable guerrilla marketing ideas for BPO companies. So let’s proceed to the business planning section.One of the most
lucrative businesses for an entrepreneur to start up today is a Business Process Outsourcing (BPO). A new BPO company might not be so easy to start up especially as there are already established BPO companies making waves and dominating the scene, however, as a new start-up, one can effectively compete by providing services that would readily
fill in the gap.A BPO company usually handles certain aspects that relates to a business operation such as call centers, finance, human resources, cleaning services or accounting.
BPO companies sprung up due to the fact that businesses needed to outsource their non-core functions in order to be able to concentrate on the core functions of their company, sustain themselves and expand.Using the services of a BPO company is far cheaper for businesses which make BPO companies to be a highly lucrative business. Another
important aspect that you would need to consider before starting your business, is a business plan. It is for this reason that a sample BPO business plan is made available for you below;A Sample BPO Startup Business Plan Template1. Industry OverviewThe Business Process Outsourcing (BPO) industry has no dominant company with a large share of
the market. The industry is valued at $136 billion and has grown at a 4% per annum between the periods of 2010 to 2015. There are more than 162,000 such businesses in the united states of America, employing more than 900,000 people.The industry fared well from 2010 to 2015 and this is due to the fact that the US economy vastly improved due to
the rising revenue especially in the finance and accounting sectors, human resources industries as well as credit card services and insurance sectors.Also, employers in the above named sectors outsourced to BPOs in order to control rising costs due to wage increases and rising health insurance.According to analysis, the industry will continue to
experience a fair percent of growth till the year 2022, especially as companies in the affected sectors will be pressured to increase wages for their employees as well as healthcare insurance costs.According to IBISWorld, the BPO industry is in its growth stage and will grow at a rate of 3.9% over the next 10 years to 2022. In comparison, the economy
of the United States will not grow that high as it will grow at 2.5%. This therefore depicts that the industry is a growing one.Globally, the market for BPOs will reach $220 billion by 2022, which will be due to the fact that companies will be pressured to increase customer satisfaction and improve operational efficiency whilst reducing costs to a
reasonable level. Te industry’ growth is due to the fact that businesses have realized how important BPOs are and how they help reduce business risks and increase efficiency.The United States leads the BPO market globally; however, the Asia-Pacific has the fastest growing market with a CAGR of 10%.While the Philippines are seen as a strong
competitor for BPOs globally, India remains the most lucrative destination for BPOs due to its financial attractiveness, availability of people and skills as well as an appropriate business environment.Globally, the BPO market revenue declined by $15 billion in 2015 compared to the previous year. The revenue globally for the BPO industry therefore
stood at $63.5 billion. Europe, Middle East and Africa generated the largest share of revenue for the BPO industry globally.2. Executive SummaryCitotech BPO LLC is a standard company that will be located in Houston – Texas to serve all our clients here in the United States and abroad. We intend to provide traditional customer care operations and
internal business functions to our various clients as a way to help them handle the non-core aspects of their business.We are in business to generate revenue and make profit here in the United States of America and our vision is to offer high valued service to our clients and ensure that we not only met up with our clients’ expectations but exceed
them as well. We also intend to be amongst the top three BPO companies here in the United States of America by 2023.We are strategically located in Houston – Texas as it will be very easy for our clients to get to us, whilst easily accessible to our employees. Our location also allows us to have low overheads as well as running costs.Procuring the
best equipment with which to handle our business is a must for us so that we could provide our clients with best service. We also intend to build a business structure that will run smoothly and allow us to achieve our desired goals and objectives.We will hire the right number of employees who are qualified and competent and who have aligned with
our vision as a company and are committed to ensuring that we attain the height we intend for our business.We will ensure that we provide a conducive and work friendly environment for our employees so that they will be able to focus on work. We will also ensure that they get the right training that will not only enhance their skills but boost
productivity for us as well.We will ensure that our employees are well paid and have the best welfare structure across similar start-ups such as ours in the industry.
We know how this can boost their work output and so are willing to ensure that they remain motivated.Finally, our owner Mr. Steve McMahon is a prominent business man and property developer, who has several businesses both here in Texas and all around the United States of America. He has several years of business experience and all his
companies are successful in their own right. He has ensured that only the best are brought to work at Citotech BPO LLC.3. Our Products and ServicesCitotech BPO LLC intends to offer traditional customer care operations and internal business functions as its core functions here in Houston – Texas.However, we also intend to boost our revenues as
well by offering other services that are related to our core functions such as trainings and consultancy services. This is so as to make profit, re-invest part of the profits back into our company and boost our bottom line as well. Below are some of the services we intend to offer our various clients;Provision of customer care services to our
clientsProvision of other outsourcing services such as accounting and financeConsultancy servicesTrainings4. Our Mission and Vision StatementOur vision is to offer high valued service to our clients and ensure that we not only met up with our clients’ expectations but exceed them as well. We also intend to be amongst the top three BPO companies
here in the United States of America by 2023.In order to achieve our vision, we intend to ensure that we build a business structure that has committed; professional and highly dedicated employees to allow us attain our goals and objectives. We will also ensure that we get the right equipment that will allow us carry out our job to the highest
standardOur Business StructureBuilding the best business structure is very important for us as a business that takes its affairs very seriously and due to this we are willing to go the extra mile to ensure that we hire the best hands that are not only highly qualified but also have the experience to ensure that we are able to attain our desired goals and
objectives here at Citotech BPO LLC.We will be sourcing for highly intelligent individuals who understand what it means to work with a start-up such as ours and ensure that we get to be the preferred BPO company or our clients here in Texas as well as around all the United States of America.Due to this fact we are going to ensure that the
employees we get understand and are aligned with our goals as a company and that our management staff will ensure that our business ethics and standard remains high at all times.Because we would not be running a conventional BPO company due to the various services that we would be offering, we will be hiring more employees than the average
BPO company, to handle all the various responsibilities and tasks so that all the different aspects of the company will run smoothly as one unit, with everyone knowing and understanding their responsibilities.Below is the business structure we intend to build at Citotech BPO LLC;Chief Executive OfficerHuman Resources and Administrative
ManagerBusiness Development ManagerInfrastructure ManagerSystems AdministratorAccountantFrontline RespondersMarketing ExecutivesMaintenance DepartmentSecurity GuardCleaner5. Job Roles and ResponsibilitiesChief Executive OfficerDrafts and formulates the company’s core policiesDrafts the budget and sources for capital for the
companyReviews policies and removes or modify ineffective onesHuman Resources and Administrative ManagerSources for and hires competent and qualified employees to work for the companyEnsures that all the administrative functions of the company are effectively coordinatedIn charge of employee welfare package, orientation, induction,
performance appraisals and dismissalBusiness Development ManagerCarries out research on new businesses ideas in order to generate more source of revenue for the companyReviews company’s services and looks for ways to upgrade the servicesWorks with the marketing executives to determine how corporate sales goals can be
achievedInfrastructure ManagerIn charge of all the IT and security systems in the companyHelps to implement updated solutions across all the company’s infrastructureEnsures that company’s data is secure and runs efficientlySystems AdministratorResponsible for the implementation of a network security plan for the organizationKeep up-to-date
with changing network technology and how it is likely to affect the companyReview software and hardware and recommend upgrades when necessaryAccountantIn charge of preparing all the financial information, statement and budget on behalf of the companyEnsures that the company’s tax records are up-to-date and that it is submitted to the tax
authorities on timeEnsures that the company’s budget is effectively implementedFrontline RespondersIn charge of attending to client’s customers’ inquiries, complaints and feedbacks on behalf of the organizationKeeps up-to-date with industry trends of clients and company policies so as to pass accurate information to the client’s customersEnsures
that clients are well attended to as well as keep an accurate database of logbooks on behalf of the organizationMarketing ExecutivesDrafts the right marketing strategies on behalf of the organizationMeets with high level clients and conducts direct marketing on behalf of the organizationIdentify new markets for the companyMaintenance
DepartmentEnsures that the equipment bought are genuineCarries out light repairs on the equipment in the companyInstalls new equipment and ensures that it works wellSecurity GuardPatrols the premises at night to ensure that no intruder entersMonitors the surveillance cameras to ensure that the building is secured at all timesCarries out any
other duties as determined by the managementCleanerKeeps the premises and convenience clean at all timesEnsures that cleaning supplies are always in stockCarries out any other duties as directed by the Human Resources Manager6. SWOT AnalysisOur intention of starting our own BPO Company is so that we would run a standard business and in
order to achieve this, we hired the services of a reputable business consultant here in Texas to look at our business concept and determine if starting this company was the best thing especially as regards the location we are in.The business consultant was also to help determine if we were going to thrive and compete favorably against our competitors
all around the United States of America.In respect to our request, the business consultant took stock of our strengths, weaknesses, opportunities and threats and used this to determine if we were likely to survive in the BPO industry. Below is the SWOT analysis that was conducted on behalf of Citotech BPO LLC;We have a strong client relationship
management which has allowed us to retain a high number of our clients who outsource several aspects of their business to us and allow us also boost revenue for our company. Part of our strength is the fact that we offer standardized services and deliver processes, resources and tools in an efficient and effective manner.Our employees are highly
competent and qualified and know what it takes to achieve organizational goals. We also have publicity strategies in place that will allow increase awareness for our BPO Company. The various services we offer has also given us an edge over our competitors.Since we are relatively a new company, we have limited brand presence outside of Texas and
this is due to the fact that we are running on a tight budget, which has not allowed us to promote our company as we would have liked. There is also a perceived complexity which has affected our vertical concentration.There are several opportunities in this market and they include the fact that there are enough customer bases to be developed and
cultivated. There is also an opportunity for us to gain more markets as we expand our business.The threats that we are likely to face are; declining or slow revenue growth due to a slow economy or the arrival of a major competitor. Every business faces threats and ours is no different, but we have laid down strategies to overcome any challenges we
might face.7. MARKET ANALYSISThe BPO industry is very vital to the growth of certain businesses and as such most have developed comfortable relationships that have gone on for decades with their clients. As this relationship grows, these BPO companies are offering their clients consultancy services due to the familiarity with the client’s core
business and culture. This is leading to the evolvement of the industry.A niche of BPOs has started evolving and is known as impact sourcing which is built on the foundation of social responsibility.The aim of impact sourcing is to deliver quality service at low cost while employing those that were socioeconomically disadvantaged. This is gaining
traction as corporations are looking to meet their diversity and social responsibility goals.Another niche is the knowledge process outsourcing (KPO) where businesses have started to outsource core business services to third parties. This field dwells on tasks that require high research and analytic skills.8. Our Target MarketThere are a huge number
of companies (clients) that demand the services of a BPO Company for various reasons. However, in order for us to truly determine our target market, we intend to conduct a thorough market research that will allow us map the necessary strategies in order to attract them to our company.The aim of the market research we intend to conduct will allow
us understand the characteristics of our target market and what to expect from them. In regards to this, we are going to offer our services to the following people;Market operatorsConsultancy firmsTraining organizationsTelecom and IT companiesCloud providersNational regulatory authoritiesGovernment and public sectorFinancial institutionsSmall
and medium enterprisesOur competitive advantageOur BPO Company is a business that has been established with the intention of offering outsourcing services that are value-added to all our customers. We will offer our services in such a way as to allow us compete favorably against our competitors. We have therefore drafted strategies that would
allow us have an edge over our competitors.We are located in a strategic location that is not only conspicuous but also allow all our employees and clients to easily access us. Our location is one that is also quite cheap enabling us have low overheads that will have an impact on our rates.We have a highly qualified management team that is not only
highly experienced but is also aligned with our core values and objectives.Our management team are highly committed and dedicated and have the capability of bringing our business to the level we intend for it nationally.
All our core objectives are always being communicated and projected positively internally and externally.We intend to source for and hire employees that are competent and qualified to handle all the responsibilities in our BPO Company. Our employees understand the industry that we are in and use the trends to ensure that we are able to achieve all
our goals and objectives.Finally, we will ensure that our employees are well paid and have the best welfare packages as compared to others in similar start-ups in the same industry.We will ensure that our employees work in a safe and conducive environment. Our employees will also undergo continuous trainings that will further enhance their skills
and also boost productivity for our company and boost the bottom line of our business and allow us grow.9. SALES AND MARKETING STRATEGYCitotech BPO LLC is established with the sole intention of generating revenue and maximizing profit here in the United States of America. We intend to offer all our clients various services that will bring in
this revenue to ensure the sustainability of our business.
We therefore intend to generate revenue for our BPO Company via offering the following services;Provision of customer care services to our clientsProvision of other outsourcing services such as accounting and financeConsultancy servicesTrainings10. Sales ForecastThe BPO industry is one that is regarded as saturated but regardless of this fact the
industry is still has several services that has kept the industry stable and can allow for the influx of more businesses.We are located in a strategic location here in Houston – Texas which has made it quite possible for us to be optimistic about the revenue we will generate from our BPO Company. We are quite sure that the profits that we will generate
from our business will sustain and allow us grow our business within a year of starting and running our operations.We conducted a thorough evaluation of the BPO industry here in the United States of America that would allow us carry out an accurate sales projection.The analysis of the sales projections we conducted were gotten from data and
information from similar startups that were not only based here in Houston – Texas but all over the United States of America as well. Below is the sales projections that was conducted for Citotech BPO LLC;First Fiscal Year-: $350,000Second Fiscal Year-: $700,000Third Fiscal Year-: $1,400,000N.B: We conducted the above sales projections based on
several assumptions and information that were gotten from start-ups here in Texas and the United States of America. Some of the assumptions we used were that the economy would be stable enough and that there would not be an arrival of a major competitor.It should however be noted that should there be a change in any of the assumptions, it
would have a negative or positive impact on the projected figures.Marketing Strategy and Sales StrategyEvery business no matter its level requires marketing in order to thrive and this is why we have set aside a budget for marketing our company.Marketing is vital for the growth of any business because not only does it generate revenue and boost a
company’s growth, it also allows the companies generate interest and increase awareness amongst its target market.
The marketing strategies we would draft for our BPO Company are ones that would allow us penetrate the target market and gain a huge share.Before drafting our marketing strategies, we will conduct a thorough marketing survey using accurate data that will allow us understand our target market and create effective marketing strategies.We will
leverage on conventional and unconventional means of marketing our brand to all our existing and potential customers. These marketing strategies we will create will allow us have a marketing budget that we will channel to the right use.We intend to hire the services of a reputable marketing consultancy firm here in Texas who has the experience
that would be needed to move our BPO Company to the level that we want it to be and also allow us effectively compete with our competitors.The marketing consultancy firm we have engaged will help us draft the right strategies that would be of great benefit to our business and allow us generate the revenue that would boost our business. We have
also empowered our marketing executives to also draft the right strategies that should be in line with our corporate policies and goals.They will modify or remove ineffective strategies so that we don’t waste money using the wrong channels to market our BPO Company. Therefore, the marketing strategies that we would adopt in generating revenue
for Citotech BPO Company are;Ensure that we place adverts in local and national newspapers, magazines as well as on radio and television stationsEmpower our marketing executives to engage in direct marketingFormally introduce our BPO Company to organizations and other stakeholders in the industry as well as in the United States of
AmericaThrow an opening party that will generate interest and create awareness for our BPO CompanyEnsure that our business is listed in online and offline directoriesUse social media platforms such as Facebook, Twitter and Google Plus in order to market our BPO Company11. Publicity and Advertising StrategyOnce a business has been set up, it
is important that the business is promoted vigorously. Promoting a business is very important as this is the way that not only awareness is created for the business but also revenue is generated from the exposure as well.The BPO industry which is already termed as a saturated market, will require intense publicity if it intends to stand out from others
and generate revenue.To ensure that we create the right strategies for our BPO Company, we intend to hire the services of a reputable brand consulting company who have had several years of experience in branding companies in this industry and who would know what strategies would be right for our business and promote us positively to our
clients.We will ensure that the crafted strategies will be one that will not only communicate our brand but will also allow our brand stand out. Below are some of the publicity and advertising strategies we intend to use in promoting Citotech BPO LLC;Create a website that is professional and explains what we will be offering our clientsUse social
media platforms such as Facebook, Twitter and Google Plus to our advantage by posting updates with special information weeklyThrow quarterly contests and special offers an use hash tags to make sure our brand trendsAttend trade shows and events in order to network, know about new technologies and participate I workshops and presentations
that would bring new ideasJoin relevant associations in order to have valuable information on industry trends and allow others know about our progressInstall billboards in various strategic locations all around Texas12. Our Pricing StrategyDue to the fact that we would be offering a service, it might not be so easy to determine how to rightly charge
our clients especially as we would be offering various other services in addition to our core service.We however will deploy the following strategy that will allow us determine what factors we would use in determining the right rates for our clients. Some of the factors we would use are cost of leasing the facility, power costs, property taxes and what
our nearby competitors are offering.However, since we are relatively new to the market, we intend to start off with lowering our rates for at least two months in order to increase awareness about our business and also attract the needed clients to our business. Lowering our rates for the first two months will also allow us gain a sizeable share of our
target market.After a careful study of our proposed discounted rates, we have found that even though our revenue might be low during this period, we would not be running at a loss in any way.Due to the various services that we will offer at Citotech BPO LLC, we will offer different payment services that will suit the different business preferences of
our customers. Our payment options will be made to be convenient for our various clients. Therefore, the payment options that we will make available to our different clients are;Payment via checkPayment via online payment portalPayment by bank transferThe above payment options which were carefully chosen by us will work without any sort of
hitches for our clients and will also be very convenient for our business as well.13. Startup Expenditure (Budget)In order to set-up and run a standard business process outsourcing company, one would require all the equipment that will used to be genuine and be of a high quality so as to be able to withstand the heavy workload that they would be
required to carry out.The bulk of the things that the generated capital would be used on asides from procuring equipment are, leasing and renovation of a facility, paying the salaries of employees and utility bills for at least six months, and ensuring that there is sufficient power.Therefore the key areas where we intend to spend our start-up capital on
are;Total fee for registering Citotech BPO LLC in the United States of America – $750Obtaining of licenses, local permits, legal services as well as accounting and browser-based call center software – $1,250Insurance policy (general liability, equipment insurance, property insurance and workers’ compensation) – $3,000Cost of hiring a business
consultant – $2,000Leasing and renovating a 20-seater facility for use for at least a year – $20,000Operational cost for the first 6 months (salaries of employees and payment of utility bills) – $200,000Other start-up expenses which includes (workstations, computers, telephone, office furniture, ventilation, lighting, secure internet) – $25,000Cost of
purchasing office supplies (staplers, folders, paperclips, pens, paper, ink and pencils) – $5,000Marketing promotion expenses (general marketing expenses and promotion activities for grand opening ceremony) – $5,000Cost of purchasing an official vehicle – $30,000Cost of launching a website – $1,000Cost of throwing a grand opening party –
$5,000Miscellaneous – $12,000From the above analysis, we would need an estimate of $310,000 to be able to start and successfully set up a BPO company here in Houston – Texas.It should be noted that the above capital stated will be used to pay the salaries of employees and utility bills such as electricity and water for at most 6 months. We will also
use part of the capital to lease and renovate a 20-seater facility as well as procure the equipment that will be used.Generating Funding / Startup Capital for Citotech BPO BusinessCitotech BPO LLC, is a business outsourcing company that is owned by Steve McMahon, a prominent business man and property developer, who has several businesses both
here in Texas and all around the United States of America. Steve will not be seeking for external investors for his business and so will likely limit his sourcing of income to just two avenues;The two different areas where Steve McMahon intends to generate capital from are;Generate 40% of capital from sale of some his stockApproach the bank to loan
60% of the capitalN.B: Steve sold some of his personal stock for $124,000 in order to generate the first capital for his business. He approached the bank in request for the sum of $186,000 so as to be able to kick-start his business.The loan will be repaid in 7 years at the rate of 3% per annum and has already been approved by the management of the
bank. All necessary papers have been signed and the Citotech BPO LLC’s account will be credited by the end of the week.14.
Sustainability and Expansion StrategyIn order to ensure that we grow our business to an enviable level, we intend to focus on several strategies that would allow us not only thrive but also excel as well. Some of the factors that we intend to focus on are; building a strong business structure, retaining a high rate of our loyal customers and also
reinvesting in our business in order to ensure that we remain for as long as we should.Building a business structure is very vital because not only will it allow us to start and run our BPO company with as few hitches as possible, it also enable us to be able to focus on our core service and achieve our goals more quickly.We will hire qualified and highly
competent employees that do not only have the necessary experience but also are aligned to our core values and are committed to ensuring that we are able to grow from a start-up to becoming a national force that is able to compete favorably with our competitors.We will ensure that our employees are well trained so that their skills will not only be
enhanced but will also ensure that the productivity of our company are enhanced.We will also ensure that our employees are well paid and have a great welfare package that is better than their counterparts in similar start-ups such as ours. We will also ensure that the environment we will use for our employees is conducive.We will ensure that we
retain a high level of our clients because we know how valuable our clients are to us. Our aim is to ensure that we not only meet with our clients’ expectations but also surpassing them as well. We will offer our customers high quality service that is commensurate with our core policies.We will ensure that all our loyal customers are rewarded with
incentives every once in a while. We also intend to offer contests and other attractive programs in a bid to attract new customers to patronizing our services.For our business to grow to an enviable standard, we will re-invest 25% of our profits back into the business. This is to ensure that we have a solid bottom line and that our BPO Company is able
to run itself without having to sources for funding externally all the time. We intend to focus on these three factors as we believe that we would be able to suitably sustain and grow our business.Check List / MilestoneBusiness Name Availability Check: CompletedBusiness Registration: CompletedOpening of Corporate Bank Accounts:
CompletedSecuring Point of Sales (POS) Machines: CompletedOpening Mobile Money Accounts: CompletedOpening Online Payment Platforms: CompletedApplication and Obtaining Tax Payer’s ID: In ProgressApplication for business license and permit: CompletedPurchase of Insurance for the Business: CompletedConducting feasibility studies:
CompletedGenerating capital from family members: CompletedApplications for Loan from the bank: In ProgressWriting of Business Plan: CompletedDrafting of Employee’s Handbook: CompletedDrafting of Contract Documents and other relevant Legal Documents: In ProgressDesign of The Company’s Logo: CompletedGraphic Designs and Printing of
Packaging Marketing / Promotional Materials: In ProgressRecruitment of employees: In ProgressCreating Official Website for the Company: In ProgressCreating Awareness for the business both online and around the community: In ProgressHealth and Safety and Fire Safety Arrangement (License): SecuredOpening party / launching party planning:
In ProgressEstablishing business relationship with vendors – wholesale suppliers / merchants: In ProgressPurchase of trucks: CompletedFacebookPinterestRedditTwitter