FUNCTION OF ORGANIZATION COMMUNICATION

control- rules and regulations

motivation- goals,feedbacks and the reinforcement EHICS IN COMMUNICATION
information- mahalaga na inform para di magkaroon ng HONESTY- This is an essential feature that every
misunderstanding communication should have, whether it is among members
emotional expression- mahalga maging open para on the same level, from employees to managers or vice
maintindihan ng katrabaho versa, or from management to its external stakeholders.
REFRAIN FROM DOING HARM- Communication, either on
PILLARS OF COMMUNICATION the corporate to individual level or internal to external
clear- kailangang malinaw ang information concise-necessary parties, should always make every effort to refrain from
information ay kasama doing harm.
objective- kung anong binigay na information yun ang
sasabihin/unbiased TYPES OF DECISION
consistent- kailangan e klaro kahit nababago PROGRAMMED DECISION- A monotonous and repetitive
complete- kailangan kompleto dahil hindi maintindihan pag process wherein the individual making decision/s considers
kulang certain SOPs, guidelines, and company policies.
relevant- dapat may connection ang sinasabi understanding NON-PROGRAMMED DECISION- These decisions are taken in
of audience unstructured situations-non recurring situations. The
knowledge- hindi magaassume na may alam na iparating ng problems to be solved are unusual, ill-defined, and complex
tama and thus require extensive brainstorming before coming up
with a decision.
TYPES OF COMMUNICATION
Verbal communication is the type of communication that DECISION-MAKING MODELS
involves the use of sounds and words. It can be delivered RATIONAL DECISION-MAKING MODEL- The rational decision-
either through oral or written means by the sender. making model uses objective, logical, and designed
oral communication- Its primary advantage is the speed of information gathering and analysis.
exchange of information and feedback from sender to BOUNDED RATIONALITY MODEL- This model assumes that
receiver and vice versa. And major disadvantage of it is the various factors found in an individual or in an organization
possible distortion of the message. Another is the language limit rational decision-making.
barrier between the sender and the receiver. LINEAR MODEL OF DECISION MAKING- This model involves
WRITTEN COMMUNICATION- This form includes memos, listing the pros and cons of each alternative that the decision-
emails, text messages, and anything that is done through maker finds.
writing or typing. And it is also drawn in symbols. INTUITIVE DECISION MAKING- This model is often used when
NON-VERBAL COMMUNICATION- is the use of movements, encountering problems with high levels of uncertainty or
facial expressions, personal appearances, eye contact, and all complexity, or when the decision is unusual and the
other non- word means to communicate. managers don’t have past experience with this kind of
interpersonal communication- paglilipat ng mensahe sa problem.
isang tao papunta sa isa pang tao GARBAGE CAN MODEL- The garbage can model assumes
that managers use information about problems, members,
Feedback is an important part of the communication process. solutions, and opportunities randomly in generating new
In interpersonal communication, unless feedback is given ideas and possible decisions.
from one party to the other, it will be difficult to assess if the
message is decoded the way it was intended. BIAS DECISION MAKING
OVERCONFIDENCE BIAS- This is when people think highly of
BARRIERS themselves and they tend to be overly optimistic about being
Semantics- These are the varying gists that people attach to right all the time.
words. ANCHORING BIAS- This is the tendency to decide based on
filtering of negative information- pagbabago ng information the initial information only and failing to adjust for
LACK OF CREDIBILITY OF THE SENDER- The clarity of a succeeding information as it is gathered.
message is dependent on the credibility of the sender. CONFIRMATION BIAS- This is the tendency of selecting and
INFORMATION OR COMMUNICATION OVERLOAD- This gathering information that only supports one’s initial
happens when people are so overloaded with information conclusions to reaffirm past choices.
from various sources that they begin to question the HINDSIGHT BIAS- This is when an individual believes that
relevance of each information. he/she has accurately predicted a particular occurrence after
POOR COMMUNICATION SKILLS- This involves the outcome of the such event becomes known.
mispronunciation of words, lack of attentiveness, strong REPRESENTATIVE BIAS- This kind of bias occurs when an
dependence on standard expressions, and all other ways or individual wrongly compares two situations due to their
skills that limits the ability to send or receive information. similarity.
FAIRNESS TO ALL STAKEHOLDERS- The organization should AVAILABILITY BIAS-This form of bias suggests that individuals
communicate fairly may it be internally (to employees) or tend to use readily available information when making a
externally (to the community). decision rather than conducting proper observation and
research
COMMITMENT ERRORS- When a decision maker insists on
being committed to a previous decision in spite of negative
information, he/she commits this error..
RANDOMNESS ERROR- The kind of error or bias wherein
impaired decisions are made because of creating meaning
from random events..

GROUP DECISION-MAKING AND TECHNIQUES

NOMINAL GROUP TECHNIQUE- It is a structured process of
generating and ranking ideas proposed by members to solve
the identified problem/s. It is considered “nominal” because
the technique helps reduce interaction among members at
some stages in group decision- making.
THE DELPHI TECHNIQUE- This technique suggests the use of a
series of formal surveys and rating scales to obtain various
opinions about an issue.