Nama : I Wayan Sedhana Praseteyo Pinandika

No : 29
Kelas : 2A Perhotelan
Nim : 2115823163
Preparation for guest arrival :
 Make sure staff are prepared
 Double check rooms have been cleaned
 Check with the front desk whether everything is in order.
Room assignment and determination of room rate :
The process of assigning rooms and room rates differs with the different categories of guest.
 Expected arrivals
The room rate for expected arrivals (guests with reservations) is agreed by the guest when
the reservation is made, and rooms are not normally assigned until the guest arrives at the
hotel.
 Walk-in guests
Walk-in guests can only be assigned rooms and room rates after it has been confirmed
that there is accommodation available. It is normal for the cost of at least one night's
accommodation to be asked for in advance of the guest's stay.
 The Tourism (Sleeping Accommodation Price Display) Order 1977
This order provides for the display of the maximum and minimum current prices charged
per night for accommodation. This information is displayed in the reception area where it
can be easily read by all persons requesting accommodation.
Examples of accommodation prices which must be displayed are:
- the price of a bedroom for one person, e.g. £50 per night or £50£60 when
there is a range of prices
- the price of a bedroom for two persons
- the price of a bed in any other type of room.
Room assignment :
When assigning a room to a specific guest, the receptionist has to ensure, as far as
possible, that the needs and preferences of the guest are satisfied. In doing so, the
receptionist needs to know:
- The status of all the rooms in the hotel
- The position and features of each room in the hotel
- The needs, preference and/or special requests of the guest.
 Information on room status will be obtained from the room status board or report, while
the guest's needs and preferences can be obtained from the expected arrivals, and the
special requests/VIP lists.
Registration :
The purpose of registration is to record a guests arrival and confirm their personal details, as well
as to satisfy legal requirements.
According to the Order, the following details must be recorded for all guests over the age of 16:
 full name
 nationality
 date of arrival
For aliens, the following extra details must also be recorded :
 Passport number, and place of issue
 Next destination (if known)
 Date of departure
Checking The Method Of Payment :
when a guest make a reservation, their intended method of payment is recorded.
General rules for checking the method of payment :
1. If the guest is a walk-in or has a non-guaranteed reservation, take a pre-payment or a credit
card imprint.
2. If the guest has a guaranteed reservation and is settling their own account, ask to take a credit
card imprint, and phone for authorization for an amount which is estimated to cover the whole
stay.
3. If the guest wants to pay by cash or foreign currency, inform them of the room rate and record
the method of payment on the registration card. Confirm with the guest that the rates 'for the
foreign currency are as displayed.
4. For settlements by cheque, ensure that the cheque guarantee card will cover the whole amount.
Remember that it contravenes the cheque card agreement to use multiple cheques for settlement
of one bill.
5. when a guest has a company or travel agent who is settling the account, the receptionist must
ensure that accurate billing details are recorded, what is paid by the company or agent and what
expenses are the guest own responsibility.
Issuing the room key and escorting the guest :
After registration and room assignment, a guest is issued a key to the room. The key card is a
personal record of the guest's room number and room rate, and a statement of the hotel's policies.
It also serves as proof of the guest's identity to hotel staff. This may be necessary when the guest
wants to collect the room key from reception or sign for a drink or meal.