NCFE CACHE Level 2 Diploma in Care QRN: 603/2611/6

NCFE CACHE Level 2 Certificate in preparing to Work in Adult Social Care QRN:
600/0047/8
NCFE CACHE Level 2 Certificate in Understanding Working in the Health Sector
QRN: 601/4128/1

Unit 1: Communication Skills for HSC

DC1: Communication in Care Settings F/615/7136
PWSC 21: Principles of Communication in adult social care settings L/602/2905
Unit 02: Communication skills for working in the health sector H/505/5670

Candidate Name: ……………………………………………………………………………………………………………………………

Centre Name: ………………………Newcastle College……………………………………………………………………………….

Centre Number: …………………..…039215……………………………………………………………………………………………

Signatures

Candidate: ………………………………………………………………. Date: ……………………………………………

Tutor/Assessor: ………………………………………………………………. Date: ……………………………………………

Internal Moderator*: ………………………………………………………………. Date: …………………………………………..

External Moderator*: ………………………………………………………………. Date: …………………………………………..

For Completion if part, or all, of the evidence has been sampled by the internal and/or External Moderator

Issue Date: ……………… Completion Date: …………………….

Achieve Not Yet Achieved Achieved on

Resubmission
d

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 Overview

This unit introduced the importance of communication in adult social care settings and the
ways to overcome barriers to meet individual needs and preferences in communication. The
unit will explore the different forms of communication in the health sector. Learners will
become aware of the different people they may need to communicate with and the
importance of establishing the appropriate form of communication for individuals.

English and Maths

English
The learner needs to:

• Use speaking and listening skills

• Read and find information
• Assess their spelling
• Make notes
• Be able to read and understand technical language in the assessment
• Present information in a suitable format

Maths
The learner needs to:
 Interpret data
 Translate data into an appropriate format

Information Communication Technology

The learner needs to:
 Research information using the Internet
 Use desk top publishing to produce a range of documents

Equality, Diversity in the Curriculum

 Learners are made aware of some of the cultural differences

 Learners are actively encouraged to share their different views
 Stereotypical / prejudicial views are challenged
 Encourage discussion on different cultures

Literacy marking codes

ᶺ
C Capital letter missing or
Missing word incorrect use (e.g. the Bridge)
W Wrong word NS New sentence
w
Sp Spelling // New paragraph
P Punctuation t Tense (e.g. verb tense
agreement)
? Meaning not Gr Grammar (e.g. work order,
clear expression not fluent, missing
word or repetition word)

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Command word Definition
 Examine in detail in order to discover the meaning or
essential features of a theme, topic or situation •
 Break something down into its component
Analyse parts/factors, considering each methodically and in
detail •
 Examine how the factors/parts are related and how
each one contributes to the topic/situation

The learner presents a careful consideration of varied

factors or events that apply to a specific situation or, to
Assess identify those which are the most important or relevant
and arrive at a conclusion

Provide the meaning of something, usually a term. May

Define sometimes be replaced by ‘What (is the meaning of/is
meant by)

Provide a factual account of something e.g. a process.

Statements in the response need to be linked to form a
Describe logical sequence but do not need to include a
justification or reason

 Establish the issue/situation/problem

 Explore all aspects/sides of an
Discuss issue/situation/argument
 Investigate the issue/situation through reasoning
 Provide a balanced, discursive viewpoint

 Measure the value or success of something
 Explore strengths, weaknesses and alternatives
Evaluate  Review information and evidence, then bring it
together to form a substantiated
judgement/conclusion

Identify a point/issue and justify/reason or exemplify the

Explain point identified. The answer must contain some element
of expansion, normally reasoning/justification

All of these command words are really synonyms. They

Give/State/Name generally all require recall of one or more pieces of
information

Requires (key) information to be selected from a given

Identify stimulus/resource.

Taxonomy Assessment Methods

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All units are assessed internally. Assessment enables the learner’s workplace practice to provide
evidence for individual units, as well as the whole qualification through a portfolio of evidence.

Methods of assessment could include:

• Direct observation of learner by the assessor
• Witness evidence when directed by the sector skills assessment strategy
• Professional discussion
• Reflection on own practice in real work environments
• Written assignments
• Learners own work products

DC1: Communication in care settings F/615/7136

1. Understand why communication is important in the work setting
Assessment Criteria: Method Portfolio Additional IM/EM signature if
page links to sampled
number evidence
You Can:
1.1 Identify different reasons why people
communicate

1.2 Explain how effective communication

affects all aspects of your own work

1.3 Explain why it is important to observe an

individual’s reactions when communicating
with them

PWSC 21: Principles of Communication in adult social care settings L/602/2905

1. Understand why communication is important in adult social car settings
Assessment Criteria Method Portfolio Additional IM/EM signature if
page links to sampled
number evidence
You Can:
1.1 Identify different reasons why people
communicate

1.2 Explain how effective communication

affects all aspects of working in adult social
care settings

1.3 Explain why it is important to observe an

individual’s reactions when communicating
with them

2. Understand how to meet the communication and language needs, wishes and preferences of an individual
Assessment Criteria Method Portfolio Additional IM/EM signature if
page links to sampled
number evidence
You Can:
2.1 Explain why it is important to find out
an individual’s communication and
language needs, wishes and preferences

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2.2 Describe a range of communication
methods

3. Understand how to reduce barriers to communication

Assessment Criteria Method Portfolio Additional IM/EM signature if
page links to sampled
number evidence
You Can:
3.1 Identify barriers to communication

3.2 Describe ways to reduce barriers to

communication

3.3 Describe ways to check that

communication has been understood

3.4 Identify sources of information and

support or services to enable more
effective communication

4. Understand confidentiality in adult care settings

Assessment Criteria Method Portfolio Additional IM/EM signature if
page links to sampled
number evidence
You Can:
4.1 Define the term ‘confidentiality’

4.2 Describe ways to maintain

confidentiality in day to day
communication

4.3 Describe situations where information

normally considered to be confidential
might need to be shared with agreed
others

4.4 Explain how and when to seek advice

about confidentiality

Unit 02: Communication skills for working in the health sector H/506/5670
1. Understand the importance of effective communication
Assessment Criteria Method Portfolio Additional IM/EM signature if
page links to sampled
number evidence
You Can:
1.1 Explain why effective communication
is important in healthcare settings.

1.2 Describe the range of people they

might communicate with during work
activities

1.3 Describe how communication can

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affect:

• Relationships with colleagues

• Relationship with the individual
• Outcome of the episode of care for
the individual

1.4 Explain how effective communication

can improve the experience of those
accessing healthcare services.

2. Understand how to meet the communication needs of individuals

Assessment Criteria Method Portfolio Additional IM/EM signature if
page links to sampled
number evidence
You Can:
2.1 Give examples of factors that can
affect communication with individuals
accessing healthcare services.

2.2 Describe ways to discover an

individual’s communication needs and
preferences.

2.3 Explain how different communication

methods could be used to meet an
individual’s communication needs and
preferences.

2.4 Describe how to check that

communication has been understood

3. Understand how to promote effective communication.

Assessment Criteria Method Portfolio Additional IM/EM signature if
page links to sampled
number evidence
You Can:
3.1 Give examples of ways to use verbal
and non-verbal communication.

3.2 Describe barriers to communication.

3.3 Suggest ways to overcome barriers to

communication.

4. Understand how to maintain accurate and complete records

Assessment Criteria Method Portfolio Additional IM/EM signature if
page links to sampled
number evidence
You Can:
4.1 Explain how to report and record work
activities.

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4.2 Explain the importance of accurate
record keeping

4.3 Outline what actions to take when

there are concerns over the recording,
storing and sharing of information

5. Understand how to maintain confidentiality

Assessment Criteria Method Portfolio Additional IM/EM signature if
page links to sampled
number evidence
You Can:
5.1 Describe what confidentiality means in
relation to the role of a healthcare worker

5.2 Explain why it is important to maintain

confidentiality

5.3 Explain how to maintain confidentiality

when sharing information

5.4 Give examples of situations where

confidential information may need to be
shared with others

5.5 Outline the relevant guidelines and

legislation that affect how information is
shared

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 L/O 1: Understand why communication is important in the work setting (F/615/7136)
Understand why communication is important in adult social care settings (L/602/2905)
Understand the importance of effective communication (H/506/5670)

1.1 Identify the different reasons why people communicate

1.2 Describe the range of people they might communicate with during work
activities

Reasons why people Range of people

communicate

1.2b Explain how effective communication affects all aspects of working in adult
social care settings

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1.3 Explain how effective communication can improve the experience of those
accessing healthcare services

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2.4 Describe how to check that communication has been understood

(+3.3 Describe ways to check that communication has been understood)
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1.3a Explain why it is important to observe an individual’s reactions when

communicating with them

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1.4 b Describe how communication can affect:

Relationships with
colleagues

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Relationship with the
individual

Outcome of the episode

of care for the individual

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 L/O 2: Understand how to meet the communication and language needs, wishes and preferences
of individuals (L/602/2905)
Understand how to meet the communication needs of individuals (H/506/5670)

2.1 Explain why it is important to find out an individual’s needs, wishes and
preferences
2.2 Describe ways to discover an individual’s communication needs and
preferences

Read the case study and identify the client’s individual communication and language
needs, wishes and preferences. Describe some of the different ways and places that the
support worker would be able to find this information. Explain why it is important to find
out an individual’s needs, wishes and preferences when providing support and care.
How does this support effective communication?

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2.1 c Give examples of factors that can affect communication with individual’s
accessing healthcare services

2.2 Describe a range of communication methods (include verbal and non-verbal)

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(+3.1 Give examples of ways to use verbal and non-verbal communication) 2.3
Explain how different communication methods could be used to meet an
individual’s communication needs and preferences
Method Description

A method of communication often used with autistic children,

eg. Makaton selective mutes and children/adults with learning disabilities.
Simple signs and gestures are used alongside spoken language
to reinforce learning.

L/O 3: Be able to reduce barriers to communication (F/615/7136)

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 Understand how to reduce barriers to communication (L/602/2905)
Understand how to promote effective communication (H/506/5670)

3.1 Identify barriers to communication

3.2a From the previous thought shower select any four barriers to communication
and describe them
Barrier How is it a barrier to communication?

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3.2b Describe ways to reduce barriers to communication
(+3.3 Suggest ways to overcome barriers to communication)
Barrier How to reduce this barrier?

3.4 Identify sources of information and support or services to enable more

effective communication

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 L/O 4: Be able to apply principles and practices relating to confidentiality at work (F/615/7136)
Understand confidentiality in adult care settings (L/602/2905)
Understand how to maintain accurate and complete records (H/506/5670)

4.1 Explain the term ‘confidentiality’

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4.2 Describe ways to maintain confidentiality in day to day communication in your

role as a healthcare worker (+5.1 Describe what confidentiality means in relation to

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the role of a healthcare worker)

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4.3 Describe situations where information normally considered to be confidential
might need to be shared with agreed others (+5.3 Give examples of situations where
confidential information may need to be shared with others)
Situation 1

Situation 2

Situation 3

4.4 Explain how and when to seek advice about confidentiality

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L/O 4b: Understand how to maintain accurate and complete records (H/506/5670)
L/O 5: Understand how to maintain confidentiality (F/615/7136)

4.1b Explain how to report and record work activities

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4.2b Explain the importance of accurate record keeping

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4.3b Outline what actions to take when there are concerns over the recording,
storing and sharing of information

5.2 Explain why it is important to maintain confidentiality

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5.3 Explain how to maintain confidentiality when sharing information
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5.4 Give examples of situations where confidential information may need to be

shared with others.

Situation 1

Situation 2

Situation 3

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5.5 Outline the relevant guidelines and legislation that affect how information is
shared

SUBMISSION

1. You must hand in your work on or before the published deadline date.

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2. If you are unable to meet the deadline for any reason, e.g. hospital, you must notify your tutor
ASAP.
3. You must hand in your work with an assignment front sheet that clearly identifies your name,
assignment name, lecturer and subject module. You must also sign and date the student
assignment declaration to say that the work produced is your own.
4. All your work will be marked against the NCFE specification and you will receive a unit grade
for each completed unit you submit.
5. You must hand in your work to YOUR SUBJECT TUTOR on or before the published
deadline date. You must not hand in your work to anyone else but your subject tutor. If you
hand your work to another member of staff, ensure that you receive a receipt for the
assignment submission.

NOTES TO STUDENTS

You may use books, handouts and the internet for the purposes of research only.
ALL work submitted must be your own. ALL work will be subject to validation checks. We have
methods for comparing student work with published work on the internet. In particular, please
note:

 You MUST NOT copy from handouts, or books.

 You MUST NOT copy and paste or download work from the internet into your work.
 You MUST NOT copy from other students.
 You must remember to save ALL your work and backup your work onto a memory stick.

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