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    80es Chat Read Me

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    Marcos Antonio

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    80es Chat Read Me

    Uploaded by

    Marcos Antonio
    25 views4 pages

    Original Title

    80eS_chat_read_me

    Copyright

    © © All Rights Reserved

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    PDF, TXT or read online from Scribd

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    Copyright:

    © All Rights Reserved
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    Download as pdf or txt
    25 views4 pages

    80es Chat Read Me

    Uploaded by

    Marcos Antonio

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    of 4

    About This Software

    Genesys eServices (formerly Multimedia) provides a set of capabilities for the


    Customer Interaction Management (CIM) Platform that enable customers to
    automatically and efficiently distribute non-voice interactions to the optimal resource
    at the optimal time. The eServices architecture supports these specific CIM Platform
    media options: Genesys E-mail, Genesys Chat, Genesys SMS, Genesys Web
    Collaboration, and 3rd Party media.

    This CD contains Genesys Chat (formerly Genesys Web Media), a separately-


    packaged media channel for the CIM Platform. Genesys Chat is a highly flexible and
    unified chat management solution with extensive real-time and historical reporting
    capability.

    Genesys Chat offers management capabilities that are as extensive or as simple as


    the business process that incorporates its services.

    Note: Genesys Chat must be deployed in conjunction with Genesys Interaction


    Management, which delivers the core capabilities of eServices.

    New Features in Release 8.0.x


    Genesys Chat 8.0.21

    Genesys Chat 8.0.21 contains the following new features:

    Updated customer interface samples


    Support of IBM AIX 7.1

    Genesys Chat 8.0.2

    Genesys Chat 8.0.2 is a maintenance release. It includes some corrections and


    modifications, which are described in the Release Notes of individual components
    Genesys Chat 8.0.1

    Genesys Chat 8.0.1 contains the following new features:

    New agent features have been included. Note: These features require either
    Genesys Agent Desktop 7.6.3 or Platform SDK 8.0.1 (for a custom desktop):
    Agent typing notification for web client.
    Web Page Sharing—Agents can push URLs (or web links) to
    customers.
    New Operating System platform support:
    Windows 2008
    IBM AIX 6.1
    Red Hat Enterprise Linux 5
    Chat deployment widget.

    Genesys Web Media 8.0.0

    Genesys Web Media 8.0.0 contains the following new features:

    Web client typing indication for agent.


    Dynamic Invitation sample.

    The following capabilities are discontinued in the 8.0.0 release:

    Support for Windows 2000.

    Directories on This CD
    documentation
    Contains the ReadMe file, the graphics for the ReadMe, and the versions.html file.

    solution_specific
    Contains the installation files for the software.

    templates
    Contains the application templates used for installation.

    Documentation
    Product documents and release notes are available on the Genesys Technical
    Support website and on a separate documentation library DVD that is shipped on
    request with your software.

    Any information regarding this release that was discovered too late to be included in
    the documentation is available in the eServices Release Advisory.

    In addition to an updated library of product documentation, the Genesys Technical


    Return to Top Support website also contains product advisories that describe recently discovered
    issues related to Genesys products.

    Technical Support
    Contacting

    Genesys provides technical support to customers worldwide with support centers in


    eastern Canada, the United Kingdom, Australia, India, and Japan. You can contact
    Genesys Technical Support by telephone, e-mail, or on the World Wide Web.
    For complete information on how and when to contact Technical Support, read the
    Genesys Technical Support Guide. Please tell the Technical Support representative
    that you are a Genesys Chat 8.0 customer. For a list of the software versions that
    are on this CD, click here.

    Licensing

    Along with its software, Genesys supplies its customers with software licenses.
    Licenses manifest the customers’ legal rights to use the features that Genesys
    software provides. To obtain the necessary product licenses, you will need to
    complete an order form, which has detailed information to assist you in placing an
    order. For complete information on obtaining licenses, refer to the Genesys Licensing
    Guide on the Technical Support website and the licensing section of the Genesys
    Migration Guide.

    Supported Operating Environment Information

    Information on supported hardware and third-party software is available on the


    Genesys Technical Support website in the following documents:

    Genesys Supported Operating Environment Reference Manual


    Genesys Supported Media Interfaces Reference Manual
    Return to Top

    Legal Notices
    Copyright

    This CD and all its contents © Copyright 2011, Genesys Telecommunications


    Laboratories, Inc. All rights reserved.

    Patents

    Genesys applications are covered by one or more of the following patents (and non-
    U.S. equivalents thereof), which are owned or licensed by Genesys
    Telecommunications Laboratories, Inc.:

    4977520; 5103449; 5097528; 5311577; 5402474; 5652866; 6130933; 5802163;


    5812644; 5825870; 5917817; 5915012; 5933492; 5765033; 5995614; 5995615;
    5953405; 6185292; 5963632; 6185291; 5926538; 5946387; 6201863; 5907598;
    6018578; 5940495; 6038602; 5999612; 5940496; 5970126; 6148074; 5915011;
    5905792; 5991391; 5991392; 6185287; 6205412; 5926539; 6078581; 6064667;
    6393015; 6134315; 5960073; 6181788; 6104801;

    5953332; 6175563; 6289094; 5970065; 6011792; 5940497; 6449270; 6480600;


    6198739; 6359981; 5991393; 6005931; 5960442; 6104802; 6055308; 6072864;
    6128646; 6021428; 6175564; 6373836; 6044146; 5943416; 6002760; 6047060;
    6067357; 6456615; 6201804; 6339593; 6078566; 6044368; 5991395; 6263066;
    5991723; 6141724; 6118866; 6181692; 6411615; 6230197; 6108711; 6212178;
    6389007; 6138139; 6167395; 6370508; 6170011;

    6459697; 6215783; 6157655; 6122365; 6381640; 6332154; 6076093; 6445788;


    6229888; 6421329; 6421325; 6381222; 6118865; 6389028; 6389133; 6122360;
    6259786; 6496702; 6434231; 6178239; 6512763; 6442247; 6408064; 6418146;
    6449358; 6346952; 6286033; 6345305; 6259774; 6393018; 6320951; 6298130;
    6259692; 6453341; 6470080; 6337904; 6373937; 6473787
    Trademarks

    Genesys and the Genesys logo are registered trademarks of Genesys


    Telecommunications Laboratories, Inc. in the U.S.A. and other countries.

    All other trademarks are the property of their respective owners.

    Third-Party Software

    Genesys follows applicable third-party redistribution policies to the extent that


    Genesys solutions utilize third-party functionality. Please contact your technical
    support representative if you have any questions.

    NOTICE OF RESTRICTED RIGHTS FOR ORACLE PRODUCTS LICENSED TO


    THE US GOVERNMENT Oracle Programs delivered to the United States government
    subject to the DOD FAR Supplement are 'commercial computer software' and use,
    duplication, and disclosure of the programs, including documentation, shall be subject
    to the licensing restrictions set forth in the applicable license agreement therefor.
    Otherwise, Oracle programs delivered subject to the Federal Acquisition Regulations
    are 'restricted computer software' and use, duplication, and disclosure of the
    programs, including documentation, shall be subject to the restrictions in FAR 52.227-
    19, Commercial Computer Software-Restricted Rights (June 1987). Oracle USA, Inc.,
    500 Oracle Parkway, Redwood City, CA 94065.

    Your Responsibility for Your System

    You are responsible for product administration and system security. Please prevent
    unauthorized access. Your system administrator should read all documents provided
    with this product to fully understand the features available that can reduce the risk of
    system damage. System damage or loss caused by unauthorized access is not
    covered by maintenance and support or a Genesys warranty. In addition, Genesys
    software is proprietary. Unauthorized access may lead to violations of your
    Return to Top confidentiality obligations under your contract with Genesys.

    80eS-chat_03-2011_v8.0.211.00

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