Synergy 3 User Guide

I USE IT I
Synergy 3
User Guide
Issue
4.0
Date
April 2019
Synergy 3 User Guide I USE IT
Copyright © Synectic Systems Group Ltd 2019

The products described in this document (which could include hardware and software) are subject to
continuous developments and improvements and all information contained herein is subject to change
without notice. Third-party businesses or individuals reading, using or relying on any information in this
document do so at their own risk.
Synectics makes no warranty, representation, statement or undertaking (whether express or implied) in

respect of the accuracy, reasonableness or completeness of the information in this document. All other
warranties, conditions and other terms implied by statute, common law or other method are excluded to the
fullest extent permitted by law.
Synectics will not accept liability for any loss, damage, costs, actions or demands (of any kind) suffered by
any party who uses (in any way) or relies on (directly or indirectly) any information contained in this
document, provided always that nothing herein will exclude or limit Synectics' liability to third parties in
respect of matters for which it cannot lawfully exclude liability.
Note that some of the features described may require additional configuration, or purchase of additional
licenses, before they can be used or are visible within the application.
Confidentiality Status
The information in this document is confidential. It may not be disclosed or otherwise used or distributed by
any third-party business or individual, except in accordance with the terms of any agreement entered into
between that third-party business or individual and Synectics.
Copyright 2019 © Synectic Systems Group Limited. All rights reserved. 2 of 424
Contents
1 Introduction 12
2 The Synergy 3 Product Family 12
3 Getting Started 13
3.1 Basic Assumptions 13
3.2 Starting the Synergy 3 Client 13
3.3 Logging In and Out 14
3.4 Changing Your Password 15
3.5 The Help Button 15
4 The Graphical User Interface 17
4.1 The Primary Window 17
4.1.2 The Menu Bar 25
4.1.3 The Status Bar 32
4.1.4 The Task Bar 32
4.1.5 Panels in the Primary Window 36
4.1.6 The Help Button 37
4.1.7 Creating Custom Views 37
4.2 The Secondary Window 43
4.3 Mouse, Keyboard, and Touchscreen 44
4.4 The Synergy EX300 Suite 44
5 Cameras 45
5.1 Selecting Cameras 45
5.1.1 The Cameras Tab 46
5.1.2 On the Map 47
5.1.3 The Camera Tree 48
5.1.4 Searching for a Camera 51
5.2 The Camera Control Tab 52
5.3 Live and Digital Pan-Tilt-Zoom (PTZ) 54
5.4 The Camera Functions Tab 56
5.5 The Preset Manager Tab 58
5.6 Camera Permissions Levels 59
5.7 Monitors 60
5.7.1 The Monitors Tab 61
5.7.2 The Monitors Tree 62
6 Video Playback 63
6.1 The Video Tab 63
6.1.1 Playing Video from an Entire Camera Group 65
6.1.2 Disable Hotswap Playback 67
6.1.3 Video Control Overlay 67
6.2 The Video Control Tab 68
6.2.1 Switching Between Live and Recorded Video 68
6.2.2 Playback Controls 69
6.2.3 Searching for Video 70
6.2.4 Saving Video Clips 70
6.3 Selecting Recorded Video 70
6.4 Stream Status Indication 72
6.5 Saving Video Footage Clips 73
6.5.1 The Clip Basket 74
6.5.2 Selecting Cameras for the Clip Basket 79
6.5.3 Bookmarks 81
6.5.4 Time Marks 85
6.5.5 Snapshots 85
6.6 Video Layouts 96
6.6.1 Multi-Screen Layouts 96
6.6.2 Analysis Layouts 99
6.6.3 Map Salvo 104
6.6.4 User Layouts 105
6.7 Video Configuration 109
6.7.1 On Screen Display 109
6.7.2 Display 113
6.7.3 Audio Control 114
6.7.4 Playback Rate 114
6.7.5 Default Clip Duration 114
6.7.6 Digital Presets 115
6.7.7 Reference Images 116
6.7.8 Changing Resolution 117
6.7.9 Interlace Settings 118
6.7.10 Configuring Fisheye Correction 119
6.7.11 Configuring Fisheye Correction for Synx HD Cameras 123
6.7.12 Configuring Image Adjustment 125
6.7.13 Selecting Video Conversion Formats 125
7 Display Walls 127
7.1 Display Wall Operation 127
7.2 The Wall Visualization Tab 128
7.2.1 Changing Layout and OSD 129
7.2.2 Switching Between Layouts 132
7.2.3 Selecting Displayed Data and Components 133
7.2.4 Draggable Data 134
7.2.5 Display Options 135
7.3 The Display Wall Tab 135
7.3.1 The Display Walls Tree 136
7.3.2 Select IP Monitor Output 136
8 Incident Management 138
8.1 The Incidents Tab 138
8.1.1 Searching for Incidents 140
8.1.2 Incident Operations 141
8.1.3 Creating New Incidents 141
8.1.4 Locking and Unlocking Incidents 141
8.2 The Enter Incident Details Dialog 144
8.2.1 The Main Details Tab 146
8.2.2 The Comments Tab 147
8.2.3 The Camera List Tab 149
8.2.4 The Responses Tab 150
8.2.5 The Transactions Tab 153
8.2.6 The Images Tab 154
8.2.7 The Evidence Tab 157
8.2.8 The Related Data Tab 159
8.2.9 Saving Incident Details 160
8.2.10 Creating Incident Reports 161
8.3 The Incident Manager Tab 162
8.4 The Collaborate Tab 166
8.5 Saving Clips to an Existing Incident 169
8.6 Saving Clips to a New Incident 173
8.7 The Incident Clips Tab 178
8.7.1 The Manage Incident Video Clips Mode 179
8.7.2 The Manage Incidents Snapshots Mode 181
8.7.3 Viewing Snapshots 182
8.7.7 Viewing Persons of Interest 184
8.7.8 Adding Persons of Interest to Incidents 185
8.7.9 Removing Persons of Interest from Incidents 185
8.8 Incident Lockers 185
8.8.1 Saving Incidents to an Incident Locker 187
8.8.2 Incident Locker Reports 190
8.8.3 Validating Incidents 191
8.8.4 Copying Incidents 193
8.8.5 Merging Incidents 194
8.8.6 Importing Incidents 195
8.8.7 Saving Incidents to CDs/DVDs 196
8.8.8 Saving Incidents to a Removable Drive 199
8.8.9 Saving Incidents to a Review Locker 200
8.8.10 LTO Backup 201
8.8.11 Removing Incidents 202
8.8.12 Privacy Zones 207
8.8.13 Advanced Privacy Zones 209
8.8.14 Adding Ad-Hoc Comments 212
8.8.15 Show Form 213
8.8.16 Cloud Export 214
8.8.17 Incident Record Reminders 217
8.9 The Review Incidents Dialog 220
8.10 Bulk Upload 221
8.10.1 Upload Using Map 222
8.10.2 Upload Manually 224
8.10.3 Locking Bulk Footage 227
8.11 Amending Incident Permissions 230
8.12 The Persons of Interest Tab 234
8.12.1 Adding Persons of Interest 234
8.12.2 Persons of Interest Reports 236
8.13 Follow Me 238
8.14 The Contacts Tab 239
8.14.1 Viewing and Editing Contact Details 240
8.14.4 Importing Contacts 242
8.15 Exit Live Incidents Mode 242
8.16 Incident Record Reminders 243
9 Macros 246
9.1 Running Macros 246
9.2 Running Favorite Macros 247
9.3 Stop My Macros 249
9.4 The Macros Group 249
9.4.2 The Macro Buttons Tab 250
9.4.3 The Favourite Macros Button 251
10 Camera Patrols and Tours 252
10.1 Camera Patrols 252
10.2 Checking Patrol Logs 255
10.3 Camera Tours 256
10.4 Camera Autopan 261
10.5 Camera Cruise 263
10.6 Monitor Sequence 265
11 Salvos 269
11.1 Running and Stopping a Sequence 269
11.2 Stitch Image Mode 270
12 Fault Management 272
12.1 The Faults Tab 273
12.1.1 The Fault Details Dialog 273
12.1.2 Creating a New Fault 276
12.1.3 Faults Reporting 279
13 Workforce Management 281
13.1 Handover Notes 281
13.2 The Manage Diary Tasks Tab 282
13.2.1 Viewing Diary Tasks 283
13.2.2 Adding Diary Tasks 283
13.2.3 Deleting Diary Tasks 286
13.2.4 Diary Task Reports 287
13.3 The Diary Task Calendar Tab 287
13.3.1 Viewing the Diary Task Calendar 287
13.3.2 Adding Diary Tasks From the Calendar 288
13.3.3 Selecting Users to See Diary Tasks 288
13.4 The Diary Tasks Tab 289
13.4.1 Viewing Tasks 290
13.4.2 Adding New Tasks 290
13.4.3 Seeing Future Tasks 291
13.5 Sending Messages 291
13.6 Synergy Messenger 293
13.7 Workflows 295
13.7.1 Starting a Workflow 295
13.7.2 Working Through a Workflow 296
13.7.3 Checking Workflow Logs 298
14 Mapping 300
14.1 The Map Selection View 300
14.2 Navigating the Map 302
14.3 Map Icons 303
14.3.1 Camera Icons 303
14.3.2 Alarm Icons 303
14.3.3 Help Point Icons 303
14.3.4 Macro Icons 304
14.3.5 Map Shortcut Icons 304
14.3.6 Adding Icons to a Map 304
14.4 Hyperlinking to Maps 308
14.5 Cameras on the Map 308
14.6 Alarms on the Map 309
14.7 Hiding Items on the Map 310
14.8 Selecting New Maps 310
14.8.1 The Select Map Screen 310
14.8.2 The Select Map Tab 311
14.8.3 The Map Tree Tab 312
15 Alarm Management 314
15.1 The Alarm Response View 314
15.1.1 The Map Display Tab 314
15.1.2 Events Tab 316
15.1.3 The Recent Alarms Tab 319
15.1.4 The Alarm Status Tab 319
15.1.5 The Current Alarm Tab 321
15.2 The Alarm Video View 322
15.3 The Alarms Tab 324
15.3.1 The Alarm Tree 324
15.3.2 Alarm Buttons 325
15.4 The Time Slider Tab 326
15.5 The Recording Events Tab 327
16 Audit, Forms, and Reporting 328
16.1 General Reporting Information 328
16.1.1 Table Design 329
16.1.2 Filtering Reports 332
16.1.3 Report Formats 333
16.1.4 Scheduling Reports 334
16.1.5 E-mailing Reports 336
16.2 The System Status Screen 339
16.2.1 The Cam Snapshots Tab 339
16.2.2 The System Status Tab 341
16.2.3 The Camera State Tab 347
16.2.4 The Monitor State Tab 349
16.3 The System Reports Screen 350
16.3.1 Users Reports 352
16.3.2 Incidents Reports 362
16.3.3 Alarms Reports 373
16.3.4 Device Details Reports 379
16.3.5 Gaming Reports 382
16.3.6 The Favourites Tab 386
16.3.7 The Summaries Tab 388
16.3.8 The Queries Tab 397
16.3.9 The Data Sets Tab 397
16.3.10 The Report Output Tab 399
16.4 The Forms Tab 400
16.5 The Chart Reports Tab 402
16.5.1 Creating a New Chart Report 403
16.6 System Logs 407
16.6.1 Patrol Logs 407
16.6.2 Operational Logs 409
16.6.3 Designed Incident Reports 410
16.6.4 Workflow Logs 413
16.6.5 Daily Logs 415
16.6.6 System Data Reports 417
Appendix 420
A Synergy 3 Feature Overview 421
1 Introduction
Synergy 3 is an intelligently integrated command and control platform, offering flexible management and
user-friendly analysis of security video, alarms, and related data from independent sub-systems, such as
those for access control and Point of Sales.
The Synergy 3 User Guide (part of the Synergy 3 "USE IT" guides) is designed to provide a concise and
complete description of the functionality and features available in Synergy 3.
All Synergy 3 features and functions are covered in the guide, irrespective of your product tier (for more
information on product tiers, see The Synergy 3 Product Family below).
2 The Synergy 3 Product Family

Synergy 3 consists of four product tiers to most efficiently and cost effectively meet your organization's
requirements:
l VIEW
l CONTROL
l CONNECT
l EXTEND
Synergy 3 is a multi-tiered client-server application. Each tier is designed to meet your requirements for
advanced functionality and flexibility. Client tiers may also be mixed and matched (depending on your server
tier) to meet specific site, supervisor, or operator needs.
Your Synectics software license dictates the tier(s) and corresponding functionality of your system.
3 Getting Started
This section tells you how to:
l Start the Synergy 3 Client from your desktop.
l Log in to Synergy 3.
l Exit Synergy 3.
l Change your password.
l Navigate in the Synergy 3 Graphical User Interface.
l Get help and further information.
3.1 Basic Assumptions

Synectics make the following assumptions about the Synergy 3 system setup at your site, your workstation,
and your knowledge:
l You have been set up with a user account in a user group with appropriate permissions by a systems
administrator.
l You have dual monitors at your workstation.
l You have a Synergy EX250 Keyboard at your workstation.
l Maps of your site are set up in the system.
l Recorded video is set up and available in your system.
l You have a basic understanding of the Microsoft Windows environment.
Note: Additional and touch screen workstation monitors are optional. Any operations performed
with a mouse can be performed with a touchscreen monitor.
3.2 Starting the Synergy 3 Client

Depending upon your installation, the Synergy 3 Client may start automatically when you first start your
workstation. If not, double-click the shortcut on your desktop.
The User Log In screen appears.
Note: Your Synergy 3 software version number and build number is noted in the lower left area of
the User Log In screen.
3.3 Logging In and Out

To log in to Synergy 3:
Enter your user name and password and click OK. You are now logged in to the Synergy 3 Client.
Synergy 3 requires each user to have a unique user name and password. These credentials allow you to
access the software and to automatically populate relevant fields when you add a comment, log an event,
and so on.
Note: By default, when a new user account is created, the password is set to be the same as the
user name. When new users log in for the first time, they will be directed to change their passwords.
Alert: It is important to log in using the correct credentials so that all logs and reports are accurate.
All of your activity in Synergy 3 is tracked and can be reported on.
To log out of Synergy 3:
Click the Exit Synergy button on the Task Bar on the Primary Window.
For information about the Task Bar,see The Task Bar on page 32.
Your system might be set up to automatically log you out after a certain period of inactivity. If this happens, a
message will appear on your screen telling you that your session has timed out.
To log in again, click OK to close the message and return to the User Log In screen.
3.4 Changing Your Password

To change your password, click the Change Password button in the Local Setup group on the Setup
menu.
The Change Password dialog appears.
Type in the required information and click OK. If you supplied all information correctly, your password will be
changed.
3.5 The Help Button

The Online Help is automatically installed when you install Synergy. It is stored on the incident locker and
can be called up from anywhere within Synergy.
To enable the help, you first need to go to Setup -> System Setup -> Full Configuration Wizard ->
Synergy Help.
Configure the details for the incident locker that you have installed, save and then log on to Synergy again.
You will now see a Help icon in the bottom right of your screen.
Click this icon to call up the help.
Within the dialog box, you can also click Context Sensitive Help to call up text that is specific to the page
that you are on.
This can also be done from the page you are on using the shortcut alt and h.
You will see the icon change when you select alt and h. Click again on the required page and it will call up the
help.
4 The Graphical User Interface

This section describes the basic organization of the Synergy 3 Graphical User Interface (GUI).
Most Synergy 3 users operate the system on dual monitors. The Primary Window is generally displayed on
the left monitor and is used primarily for system control (although you can view live or recorded video in this
window, as well). The Secondary Window is generally displayed on the right monitor, and is used primarily
for viewing live and recorded video (although you operate video and other controls in this window, as well).
The right and left configuration is reversible, according to your preferences. You can also choose to display
the right view above the left view.
4.1 The Primary Window

When you log in to Synergy 3, you see the Primary Window, usually displayed on your left monitor.
The row of tabs at the top of the screen is called the Menu Bar and is the main menu in Synergy 3.
The Menu Bar consists of nine tabbed menus. For information about each menu, see The Menu Bar on
page 25.
4.1.1 Selecting a Workspace View

After you log in to Synergy 3, your first task is to select a view in which to work. A view is a configuration of
panels and tabs open in the Primary Window and in the Secondary Window. The Views menu on the
Menu Bar contains several default views.
Click the Views menu to see the view options.
Each view features different data and functionality tabs. The available views are:
l Video
l Map Selection
l Alarm Response
l Live Incidents
l Alarm Video
l Incident Video
The following screenshots and tables describe each default view.
4.1.1.1 The Video View
Select the Video view to display live or recorded video footage. You can switch between selected cameras
and change the layout to enable multiple cameras to be displayed simultaneously. You can move backwards
and forwards through video footage and use incident management to store clips of recorded footage for
future reference.
The following is a screenshot of the Video view:
Tab/Feature Function
Use these to define the video layout, for example, one full screen only
Multi-screen layouts
or two screens side-by-side.
Layout for investigation query with footage snapshots (still images)
Investigation view from one camera over a designated time period on 16 screens,
allowing you to do a rapid search for scene changes.
Use the time selection options to find a specific point in a piece of video
Time selection
footage.
Image capture Use this to take a snapshot from a video.
Use these options to control the aspects and quality of your video
Video setup
playback.
Cameras tab Access and control cameras set up in your system.
Display a graphical representation of alarms within a specified time
Time Slider tab
period, if configured.
Clip Basket tab Use this to save clips to an existing incident.
Camera Control tab Control the pan, tilt, and zoom of the selected PTZ camera.
Tab/Feature Function
Video control Use these to control playback.
4.1.1.2 The Map Selection View
Choose the Map Selection view when you want to use the maps of your site that are set up on Synergy 3 as
graphical references. The maps indicate where cameras are set up and what alarms are associated with
them. In this view, you can control cameras, switch cameras, play video associated with alarms, and save
video in batch uploads. The Map Tree tab in this view gives you a hierarchical view of your maps and their
associated cameras and alarms.
The following is a screenshot of the Map Selection view:
Tab Function
Access maps in system; view camera locations and alarm sites; access
Map Display
other maps.
Cameras Access and control cameras set up in your system.
Video View and control live and recorded video.
Tab Function
See details about alarm events at your site and within Synergy 3;
Events
receive message notification.
Camera Control Control the pan, tilt, and zoom of the selected PTZ camera.
Select functions to access from this view, such as devices (cameras,
help points, monitors, alarm units, and display walls), macros, video
layouts, system tours, and more.
User Functions
Selected functions can be ordered from left to right using the up and
down buttons, and can be colorized for easy identification.
Macros Access and execute macros set up in your system.
4.1.1.3 The Alarm Response View
Select the Alarm Response view when you want access to all alarm information in one window. You can
see alarms on your maps, recent alarms, current alarms, alarm status, and event messaging and move
through workflows in this view. The following is a screenshot of the Alarm Response view:
Tab Function
Recent Alarms See all alarm timestamp, caption, source, and severity information.
View alarm status overview: ID, name, description, driver keys, status,
Alarm Status
shunt status and reason, and test mode; control shunting.
Access maps in the system; view camera locations and alarm sites;
Map Display
access other maps.
Events See details about alarm events at your site and within Synergy 3;
Tab Function
receive message notification.
Workflow Access details of workflows associated with alarms and incidents.
Access details of the currently selected alarm; see alarm source on
Current Alarm
map; play alarm related video.
4.1.1.4 The Live Incidents View
Select the Live Incidents view when you want to manage and respond to incidents happening now. The
Map Display tab and the Map Tree show you where alarms are occurring and which cameras are in place.
The Events tab provides current messaging regarding alarm events and user collaboration. You can start
new and reopen existing incidents in the Incident Manager tab. The Collaborate tab allows you to
communicate with other users regarding the incident. The following is a screenshot of the Live Incidents
view:
Tab Function
Map Tree See maps and map hierarchy; select cameras associated with alarms.
Access maps in system; view camera and alarm locations; access other
Map Display
maps.
Collaborate Request urgent help from other users; share comments and images.
Incident Manager Start new, and re-open existing, incidents; view related POIs and contacts.
4.1.1.5 The Alarm Video View
Select the Alarm Video view when you want to quickly access footage and details associated with alarm
events. The following is a screenshot of the Alarm Video view:
Tab Function
Search for alarm events; access all alarm date and time, caption,
Alarm Events source, and severity information; view alarm video; export alarm
related data.
Events Access details about alarm events at your site and within Synergy 3.
4.1.1.6 The Incident Video View
Select the Incident Video view when you want to quickly access footage and details associated with
incidents. In this view, you can add new and delete existing incidents, watch incident video, lock and unlock
incidents, save incidents to an incident locker, and access the Incident Details dialog for complete incident
information. The following is a screenshot of the Incident Video view:
Tab Function
Access incident data including ID, status, start date and time, type,
Incidents
user, camera list, location, status, video location, and sensitivity level.
Events Access details about alarm events at your site and within Synergy 3.
4.1.2 The Menu Bar

The remaining menus on the Menu Bar provide access to the functions of Synergy 3. The following
screenshots and tables describe the buttons, controls, and features on each menu.
4.1.2.1 The Video Menu
The Video Menu

Button Function
5 Min from Live Rewind video to 5 minutes before live.
60 Min from Live Rewind video back 60 minutes from live.
4 Hours from Live Rewind video back 4 hours from live.
1 Day from Live Rewind video back 24 hours from live.
Specific Time Rewind video to an exact date and time.
Go to Live Revert from recorded video to live viewing.
Capture Image Take a snapshot of the current live or recorded screen image.
Capture Layout Take a snapshot of the entire video layout.
Manage Snapshots Preview and save snapshots to images; delete snapshots.
Upload video for all cameras in a selected map area for a specific date and
Bulk Upload
time period.
View video storage locker contents; import and export incidents; validate
Manage Lockers
incidents; remove video-related incidents.
Access monitors programmed to show replications of your camera
Follow Me
switches and actions.
Apply blackout filters to video windows to shield sensitive footage from view
Blackout Video
during recorded video playback.
Review Lockers Review video storage locker contents.
Access the incident disk burner to export incidents to removable media,
Disk Burner
along with an optional copy of the Synectics Media Player 2 application.
Control settings for OSD such as text position, font, font size, font color,
On Screen Display
background color, frame count, and statistics.
Display Control settings for display brightness, contrast, color, and sharpness.
The Video Menu

Audio Control Control audio balance and volume.
Play Frame Rate Adjust video playback speed.
Default Clip Duration Set default clip durations.
Digital Presets Select from 1-4 viewer preset zoom in positions.
Reference Images Take snapshots to save as points of reference in motion search queries.
Display resolution; control settings for how the image fills the window and
Change Resolution
its height-to-width display ratio.
Interlace Settings Adjust video display options to reduce motion blur (interlaced images).
Fisheye Lens Control Adjust image to correct for fisheye lens distortion.
Image Adjustment Enable mirrored or rotated images on screen.
Video File Convert Select a file format to export video to.
4.1.2.2 The Video Layouts Menu
The Video Layouts Menu

Button Function
Multi-Screen Layouts Select multi-screen configuration for live or recorded video playback.
Layout for investigation query with footage snapshots (still images) from
Investigation Layout one camera over a designated time period on 16 screens, allowing for a
rapid search for scene changes.
Layout for investigation query with footage from one camera in four
Quad Investigation Layout
windows, each for a successive designated time period.
Layout for investigation query that allows for a fast review of alarms within
Alarm Thumbnails Layout
a designated time period.
Layout for investigation query to detect motion in relationship to a
Motion Search layout
previously saved reference image.
Edit Video Layouts Create and edit user-defined multi-screen video layouts.
4.1.2.3 The Macros & Tours Menu
The Macros & Tours Menu

Button Function
Run Macro Start a macro run.
Run Favourite Start a favorite macro run.
Stop My Macros Stop macros.
Begin playback of a camera tour that uses multiple cameras and their
Start System Tour
preset positions.
Begin playback of a series of video clips from multiple PTZ or fixed
Monitor Sequences
cameras with one preset position.
Start Workflow Start pre-defined series of steps in response to an alarm event.
Begin playback of a series of video clips from one PTZ camera
Start Camera Tour
rotating through multiple preset positions.
Start Patrol Begin playback of a series of video clips from multiple PTZ cameras.
The Macros & Tours menu is available in the Synergy 3 CONTROL and
above license tiers.
4.1.2.4 The Operations Menu
The Operations Menu

Button Function
Handover Notes Leave messages for incoming users on a digital notepad.
Manage Diaries Add or update assigned calendar tasks for users.
The Operations Menu

Send Message E-mail or text message another user or user group.
Synergy Messenger Chat online with another user.
Camera Control Control camera PTZ, focus, and preset positions.
Set up and access camera preset positions; control camera lenses;
Camera Functions
access auxiliary camera functions; access camera information.
Preset Manager Set up and operate camera preset positions.
Return the currently selected video window to the previous camera
Last Camera
displayed.
Save the current camera position and zoom level as a virtual camera in
Add Virtual Camera
the Synergy system for quick access.
Search for people counts by selected cameras and selected time
Object Counts
periods.
Live Object Counts Access entry and exit counts for selected cameras.
Live Summary Button View real-time object count updates on the Events tab.
The Operations menu is available in the Synergy 3 CONTROL and above

license tiers.
4.1.2.5 The System Data Menu
The System Data Menu

Button Function
Contacts Access contact database (such as staff, vendors, and operators).
Persons Of Interest Access Persons of Interest database, including physical trait details.
Alarm Events Access alarm events database.
Incidents Data Access incidents database.
Faults Data Access device failure database.
Recording Events Access video recorded activity database.
Review Images View snapshots and browse image directories.
Incident by ID Access specific incident by ID number.
The System Data Menu

Fault by ID Access specific fault by ID number.
View Vehicle Logs Access vehicle logs.
Book Advance Visit Pre-book a vehicle visit.
Book Advance Visitor Pre-book a visiting person.
View Vehicle Bay Access vehicle bay logs.
Bollard Logs Access bollard operation logs.
Vehicle Setup View and import vehicle information.
Visitor Setup Add and edit visiting persons' profiles.
Carrier Setup Add and edit carrier information, including runs and crew.
View Visitor Logs Access visiting persons logs.
The Systems Data menu is available in the Synergy 3 CONTROL and

4.1.2.6 The Forms & Reports Menu
The Forms & Reports Menu

Button Function
System Status View camera thumbnails; review system health, cameras, and monitors.
Select and create output for user, incident, alarm, device details, faults,
System Reports
gaming, and favorite reports.
Forms Output report data in forms format.
Chart Reports Output report data in chart format.
Patrol Logs Log of camera patrols by date and time.
Operational Logs Log of daily events, alarms, and incidents.
Designed Incident
Run incident reports with new or existing designs.
Reports
Workflow Logs Log of workflow occurrences.
Daily Logs Log of every user's daily actions in the system.
The Forms & Reports Menu

System Data Reports Run reports from functions on the System Data menu.
The Forms & Reports menu is available in the Synergy 3 CONTROL and
4.1.2.7 The Customize View Menu
The menu options extend further to the right; use the scroll arrows on the menu bar to access them.
The Customize View Menu

Button Function
Empty Six Create a view starting with six empty panels.
Empty Four Create a view starting with four empty panels.
Save View Save your custom view.
Save View As Name your custom view.
Delete View Delete your custom view.
Revert View Return to the previous view.
The remaining buttons on the Customize View menu are tabs that you can drag and drop to your view.
They are arranged in the following groups and have the following functions:
Group Tab Functions
Tabs related to the selection and use of cameras, camera trees, camera
Device Selection
controls, alarms, monitors, and other devices.
Mapping Tabs related to the use of system maps.
Macros Tabs to use and manage macros and workflows.
Data Tables Databases of various system activity.
Events and Operations Tabs to manage incidents and alarms.
Video Tabs to control and manage video.
Tabs to view and search various reports available on Synergy 3 system
Report Tables
functions.
Note: For more information on each draggable component, hover over a component to display its
associated tooltip.
The Customize View menu is available in the Synergy 3 EXTEND license

tier.
4.1.2.8 The Setup Menu
The Setup Menu

Button Function
Configure the Synergy 3 system; set up users and
System Setup
groups; set permissions; create macros; set up alarms.
Change Password Change your password.
Look And Feel Change the Graphical User Interface (GUI) background.
User Buttons Configure your workstation with default buttons.
Favourite Macros Designate macros as favorites.
Default Views Configure your workstation with default views.
Toggle Lock GUI Lock toggle capability.
Joystick Calibration Calibrate the Synergy EX250 joystick.
Default Buttons Configure your workstation with default buttons.
Run the Synergy 3 Client Configuration Wizard, where
Client Configurator aspects of this client, such as server communications,
workstation and video settings are configured.
Software Versions View Synergy software version information.
About Synergy View system information and license details.
Function Search Quickly search for a specific view or feature.
4.1.3 The Status Bar

Directly below the Menu Bar is the Status Bar, extending across the entire width of both the Primary
Window and the Secondary Window. This bar displays the name of the current view. (A view is the
configuration of panels and tabs open in the windows.) In addition, the background color of the Status Bar
changes to indicate the current security state level at your site. For more information about security states,
see The Task Bar below.
4.1.4 The Task Bar

The Task Bar, located at the bottom of the Primary Window, contains several buttons that give you access
to critical information about your current site environment and the Synergy 3 environment.
The Alarm button displays the number of alarm events currently active in the system.
If you want to see a detailed list of the current alarms, click this button. The Events tab appears on the right
panel of the Primary Window.
To see details about the alarm, click its icon on the Events tab. The alarm dialog appears.
The Due Tasks button displays the number of tasks currently assigned to you (or your user group).
If you click the Due Tasks button, the Diary Tasks tab opens on the right panel of the screen, listing the
pending tasks.
If you click an item in the list, the View Diary Task dialog appears.
The More Views button is another way to open the Views menu, giving you access to the default
workspace views.
The State button indicates the current system state or status level at your site. Configurable, color-coded
system states are established at system setup. The color and color value of the current state is displayed in
the Status Bar background at the top of both the Primary Window and the Secondary Window.
If you click the State button, the Select New System State dialog appears.
If you click the Toggle Full Display button in the dialog, the System State Indicator colored bar appears
on the right side of the Primary Window, with the current system state code displayed. To remove the bar
from the window, click the Toggle Full Display button again.
The Touch Screen button allows you to switch to the touch screen GUI with larger buttons and controls.
Note: You can still use the keyboard and mouse in touch screen mode.
The Camera button indicates the number and name of the currently selected camera (the video from this
camera is now playing in the Video Window).
If you click this button, the Cameras tab opens. For more information about the Cameras tab, see The
Cameras Tab on page 46.
The Monitor button indicates number and name of the currently selected monitor.
If you click this button, the Monitors tab opens. For more information about the Monitors tab, see The
Monitors Tab on page 61.
You can choose to record video footage to new incidents in one of two ways;
Clip Mode - When started, this allows any viewed footage to be automatically added to the clip basket.
These clips can then be edited or deleted as appropriate. If retained, they can be exported or added to an
incident.
Incident Mode - When started, this allows the user to manually select footage to add directly to a new
incident.
Depending on which option of incident recording you have chosen, either the Start Incident or Start Clip
Mode button displays.
The Start Incident and Start Clip Mode functionality is available in the CONTROL and above license
tiers..........
See your Synectics administrator for further details.
The Exit Synergy button allows you to exit the system.
4.1.5 Panels in the Primary Window

The window consists of up to six panels , depending upon the workspace view in which you are working. The
screenshot below shows the three panels in the default Map Selection view: the upper left panel, the lower
left panel, and the right panel, outlined in grey.
Each panel contains one or more tabs which contain various types of information, and/or controls. You can
resize panels and maximize, rearrange, and close tabs, as required.
To show a tab's contents:
Click a tab's header to bring it to the forefront of its panel. If you are finished using a tab, click the X in its
upper right corner. If you want it to retain its availability, but work in another tab, click the header of the tab
you want to see. It will open in the forefront of the panel and the previously opened tab will recede behind it,
but remain available on your panel.
To resize a panel:
If you want to increase the prominence of a tab open on a panel, you can increase that panel's size, while
decreasing the size of another panel. Place your cursor in the space between two panels that you want to
resize. When the cursor changes to a double-headed arrow, drag the panel to enlarge it to the size that you
require and release the mouse.
To maximize a tab:
You can also double-click a tab to maximize its display to the full screen width, hiding any other tabs. Double-
click the tab again to restore it to its original size.
To move a tab:
You can move a tab to a smaller panel to free up a larger panel. Click the tab that you want to move and drag
and drop it to another panel in your view. You can still use this tab and open another tab in the larger panel.
4.1.6 The Help Button

If you have Synergy Help installed, you will see the Help button at the bottom right of the screen.
Click this to open the Synergy Help Portal.
Click the Context Sensitive Help button. The cursor changes to a question mark, which you can click
anywhere on the screen. If a Context Sensitive Help topic is available for that subject, the relevant
information will appear in the Synergy Help window.
4.1.7 Creating Custom Views

If your license permits it, you can create custom views from which to work. You have the flexibility to create
workspaces that display the functionality that you use most often or use in conjunction with each other; you
create views based on the requirements of your tasks. You can name and save these views so that
whenever needed, the same configuration of tabs is readily available. You can further customize and
change your saved views, as required.
To create a custom view, click the Customize View menu on the Menu Bar.
The following screenshot shows the Clear View group of buttons on the menu:
The following table describes the function of each button in this group:
Button Function
Configures Primary Window, Secondary Window, or both with four panels
Empty Four
to which you drag and drop tabs.
Configures Primary Window, Secondary Window, or both with six panels
Empty Six
to which you drag and drop tabs.
Save View Save custom view.
Save View As Name saved custom view.
Delete View Delete custom view.
Revert View Go back to last saved custom view.
4.1.7.1 Creating a Four-Panel View
If you want to create a view with four panels on your screen, click the Empty Four button. The Select
Screen to Clear dialog appears.
The following table describes what happens with each button selection:
Button Function
Both the Primary Window and the Secondary Window become populated
Clear Both Screens
with four empty panels.
The Primary Window becomes populated with four empty panels. The
Clear Primary Only
Secondary Window does not change.
The Secondary Window becomes populated with four empty panels. The
Clear Secondary Only
Primary Window does not change.
This following is a screenshot of the Primary Window, populated with four empty panels:
The empty four panels represent the blank canvas on which to create your workspace. You can drag and
drop multiple tabs from the Customize View menu ribbon to each panel.
To add a tab to a panel:
Click the button for the tab that you want to add and drag and drop it to a panel on your view. To bring a tab
to the forefront of a panel, click its header.
Note: If you want to see live or recorded video on this screen, drag and drop the Video Playback
button to one of the panels.
This following is a screenshot of the custom view populated with (clockwise from upper left) the Cameras
tab, the Map Display tab, the Incident Manager tab, and the Video tab:
Note: By default, a new custom view is named New Design, but you can rename and save it as
anything you like, as explained in the following section.
You can resize panels, maximize, move, and close tabs just as you can in the default views.
To save your view:
If you move to another view, the Unsaved Changes for View dialog appears.
If you want to save the view, click Yes. The Enter Layout Name dialog appears.
Enter a name for the view and click OK. The Layout Button Icon dialog appears.
If you want to associate an icon with the name of this view, click OK. The Open dialog appears.
To preview an icon in the dialog, single-click it in the list. Double-click an icon to select it and click the Open
button. The Save Completed dialog appears.
Click OK.
Now when you open the Views menu, a button for your new view appears either in the User Created group
(without icons) or in the User Created group (with icons).
Most of the Customize View menu is visible in the screenshot above, but there are more options to the
right. To see them, use the scroll arrows on the upper right area of the menu, as shown in the following
screenshot, to move to the right:
You can also drag the menu to the left with your mouse, revealing more of the menu to the right.
4.1.7.2 Creating a Six-Panel View
If you want to create a workspace with six panels, click the Empty Six button in the Clear View group of the
Customize View menu. The following screenshot shows the Primary Window populated with six empty
panels:
Follow the same instructions for creating a custom four-panel view. You have the same flexibility of adding
and moving tabs and resizing panels that you do with a four-panel view. Name and save your view, as
required.
4.2 The Secondary Window

The Secondary Window displays live or recorded video for the currently selected camera. The name of the
currently selected view in the Primary Window appears on the Status Bar. The following screenshot
shows the Secondary Window, with its four default panels outlined in gray:
When you hover your cursor over the Status Bar at the top of the screen, the Video Control ribbon
appears, as shown in the following screenshot:
The following table describes the functions of the ribbon buttons:
Video Control Ribbon

Button Function
Allow you to control the number and layout of video
Multi-screen Layout Buttons
windows displayed in the Video tab.
Allows you to expand the Video tab to occupy the entire
Expand Video Tab Button
Secondary Window.
Provides a layout for investigation query with footage
snapshots (still images) from one camera over a
Investigation View
designated time period on 16 screens, allowing you to do a
rapid search for scene changes.
Allow you to play video for specified times prior to live and
Video Configuration Buttons for specific dates and times; allows you to capture
snapshots of onscreen moments and configure settings
Video Control Ribbon

such as on-screen display.
User Layout Buttons Allow you to edit and manage your video layouts.
The upper left panel contains the Video tab, with the Video tab playback window (or Video Window)
showing live or recorded footage. The lower left panel contains the Video Control tab. The upper right
panel contains the Cameras tab and the Time Slider tab. The lower right panel contains the Clip Basket
tab and the Camera Control tab.
In the Secondary Window, as in the Primary Window, you can rearrange tabs by dragging and dropping
them, and you can resize panels by dragging them.
It is also possible to make some panels more prominent. The Cameras and Monitors tabs can be moved so
that they are displayed in a more central position. To do this, go to Setup -> System Setup -> Advanced
Configuration -> Central Configuration Settings and use the settings baseButtonsX and
baseButtonsY to adjust the position of the buttons.
4.3 Mouse, Keyboard, and Touchscreen

With Synergy 3, you can use a mouse and keyboard or a touchscreen monitor (or all three together).
If you have touchscreen monitors, anything you can do by clicking your mouse, you can do using the
touchscreen.
For ease of instruction, this manual assumes you are using a mouse and will click graphical user interface
(GUI) elements. If you are using a touchscreen, you can touch the elements on the screen.
4.4 The Synergy EX300 Suite

The Synergy EX300 tablet, keypad and joystick suite is designed to use as an alternative to the Synergy 3
GUI for camera and monitor selection and camera control. See the EX300 manual for more information on
using these devices.
5 Cameras
Cameras represent the visual (as possibly auditory) input devices in your security system.
CAMERA MANAGEMENT & CONTROL View Control Connect Extend

Camera Tours, Patrols, Salvo’s & Sequences ✓ ✓ ✓ ✓
Camera Presets Manager ✓ ✓ ✓ ✓
Live & Digital Pan-Tilt-Zoom (PTZ) ✓ ✓ ✓ ✓
Multi-Camera Image Stitching (Panoramic) ✓ ✓ ✓
Fish Eye Correction ✓ ✓ ✓
The timestamps of all cameras are synchronized to the PSN system time. It is possible to create an alert if
any of these fall out of synchronization.
5.1 Selecting Cameras

You can select a camera to view:
l By entering its ID number (corresponding numeric key(s)) and pressing the Enter key on the keyboard
l From the Cameras tab
l From the Camera Tree
l On a map
l By doing a camera search
5.1.1 The Cameras Tab

The Cameras tab provides a listing of your cameras and allows you to select cameras and view their
associated live or recorded video. Open the Cameras tab by clicking the Camera button on the Task Bar.
The Cameras tab appears.
You can organize your cameras in groups representing different geographic or operational areas on your
site. These groups are configured during system setup. To see your camera groups, click the Select Group
button in the upper right area of the tab. The Select Group of Cameras dialog appears.
Select a camera group. Buttons for cameras in this group appear on the lower panel of the tab. To see all the
cameras in your system, select the All Cameras group. Select a camera by clicking its button. Video from
this camera appears in the Video window (usually displayed in the Secondary Window) and the camera's
name and number appear on the Camera button on the Task Bar.
If more specified device groups have been configured, they will appear for selection when All Cameras is
clicked.
Alternatively, you can drag and drop the Cameras tab from the Device Selection group on the Customize
View menu to a panel in the Primary Window.
5.1.2 On the Map

Select the Map Selection view from the Views menu. The Map Display tab in the upper left panel of this
view is populated with a Location map (the first level map). It may also be populated with second and third
level maps to which you can link. Cameras at your site are indicated on the maps with icons displaying the
camera number. Click the camera icon to select that camera. Video for this camera will play in the Video
Window.
You can change the selected camera by clicking another camera icon on the map.
5.1.3 The Camera Tree

You can select a camera from the Camera Tree, located on the Cameras tab on the right panel of the
Secondary Window.
Select a folder from Camera Groups list in the upper window of the tab. The name and number of the
cameras in your selected group appear in the lower window of the tab in a tree structure. Each camera has
an icon associated with it.
Click the camera on the tree that you want to select. Video for this camera appears in the Video Window,
and the camera number appears on the Camera button on the Task Bar.
Camera Icon Camera Status

Green The camera is turned on and the signal is OK.
White The camera is turned off.
Red There is a loss of signal or problem with the signal.
Yellow The camera is currently in hotswap mode.
Click the camera on the tree that you want to select. Video for this camera appears in the Video Window,
and the camera number appears on the Camera button on the Task Bar.
If more specified device groups have been configured, they will appear as sub-folders in the Camera
Groups list.
Alternatively, you can drag and drop the Camera Tree button from the Device Selectiongroup on the
Customize View menu to a panel of your choice.
Setup: There is an optional configuration for pausing recorded video playback upon changing
cameras. See your Synectics system administrator for details.
Sorting the Camera Tree
You can sort which cameras are listed in the tree by three criteria.
Click the sort button on the left below the Camera Tree.
Select one of the three options.
The Camera Tree list sorts by either Camera Id, Camera Name or Index.
Filtering the Camera Tree
There are three checkboxes below the Camera Tree list. These are labeled Problem, OK and
Unmonitored.
Selecting any of them includes cameras with that status in the Camera Tree list. Unchecking the box filters
out cameras with that associated status.
5.1.4 Searching for a Camera

If you know a camera's name, number, or description, but not its group name, you can search for it in the
Camera Tree tab. Click the Cameras tab in the Secondary Window.
Select the All Cameras folder under Camera Groups in the upper panel of the tab. Enter the name,
number, or description of the camera that you want to select in the Search window and click Search. All
cameras that begin with the text you entered appear on the Camera Tree.
Select the camera that you want and its video will play in the Video Window.
5.2 The Camera Control Tab

The Camera Control tab is located in the lower right panel of the Secondary Window. It allows you to
control the pan, tilt, and zoom of the selected PTZ camera.
Configuring Camera Control

To enable pan/tilt and presets, navigate to: Setup->System Setup->Press for Advanced
Configuration->Cameras->Setup Cameras.
Select your chosen camera and click the Driver tab.
Both the Pan/Tilt Enabled and Presets Enabled drop-down lists contain three options:
l Use Camera Type Value - this option allows Synergy to enable the feature if the selected camera
supports it. Otherwise the feature will be disabled.
l Enable - this option enables the feature.
l Disable - this option disables the feature.
Using Camera Control

If the selected camera has pan/tilt and presets disabled, the Camera Control tab's red directional control
icon and the Preset button will be disabled.
If the selected camera has pan/tilt and presets enabled, the Camera Control tab will look as in the following
image, with all controls enabled.
With your cursor, move the red ball icon right or left to make the camera pan right or left. Move the red ball
icon up or down to make the camera tilt up or down.
You can control zooming with the Zoom buttons in the lower right area of the Camera Control tab. Click
the Plus Sign button to zoom in and the Minus Sign button to zoom out.
Alternatively, you can control zooming in and out using your Synergy EX250 joystick. Rotating the joystick
clockwise causes zooming in and rotating it counter-clockwise causes zooming out.
Note: There is optional configuration for controlling joystick speed. See your Synectics system
administrator for details.
The following table describes the Camera Control tab functions.
Camera Control Tab

Feature Function
Select In-screen PTZ when you want to digitally zoom in/out or pan on the
onscreen image (live or recorded).
PTZ Modes
Select Device PTZ when you are controlling pan, tilt, and zoom of physical
cameras during live video.
Preset Home The camera returns to its home position (the preset position).
Zoom Plus Sign The camera zooms in on an object.
Zoom Minus Sign The camera zooms out from an object.
Focus Plus Sign Increase the focus of the camera on an object.
Focus Minus Sign Decrease the focus of the camera on an object.
5.3 Live and Digital Pan-Tilt-Zoom (PTZ)

The PTZ modes are for panning, tilting, and zooming on your video footage using your mouse. To access
the PTZ modes, right-click anywhere in the Video window. The Video Context menu appears.
Select In-Screen PTZ and either Device PTZ or Digital PTZ.
The Device PTZ mode moves the actual camera during live recording. The Digital PTZ changes the on-
screen image digitally to replicate panning, tilting, and zooming while viewing live or recorded video. The
video window contains a set of zones in which to move your mouse for different camera control commands.
Once Digital PTZ is selected, the Device PTZcheckbox is automatically de-selected.
In some instances, this may be incorrectly applied to display wall control. A setting is available to prevent this.
See your system administrator for details.
The following diagram depicts the video window zones for camera control in PTZ modes:
The following table describes your cursor in each zone.
PTZ Mode Camera Control Zones

Zone Cursor Description
Pan Right Right green arrow
Pan Left Left green arrow
Tilt Up Up green arrow
PTZ Mode Camera Control Zones

Tilt Down Down green arrow
Zoom In Magnifying glass with plus sign
Zoom Out Magnifying glass with minus sign
To zoom in on the screen:
Move the cursor into the zoom in zone on the playback screen. It becomes a plus sign on a magnifying glass
icon. Hold the left mouse button to zoom in, and release when you have zoomed in enough.
To zoom out from the screen:
Move the cursor into the zoom out zone on the playback screen. It becomes a minus sign on a magnifying
glass icon. Hold the left mouse button to zoom out, and release when you have zoomed out enough.
To pan right or left:
Move the cursor into the left or right pan zone. The cursor becomes a green right or left arrow, respectively.
Hold the left mouse button to pan right or left, and release the mouse when you have panned enough.
To tilt up or down:
Move the cursor into the up or down tilt zone. The cursor becomes a green up or down arrow, respectively.
Hold the left mouse button to tilt up or down, and release the mouse when you have tilted enough.
5.4 The Camera Functions Tab

The Camera Functions tab gives you information about a selected camera and control of its various
functions.
The following table explains the functionality of each button on the Camera Functions tab:
Button Function
Toggle on or off the currently running camera tour. The name of the tour
Tour appears on the button, and the tour is running when the Tour button is
highlighted.
Access a menu of functions directly available from the camera. If the camera
Menus
has no menus, this button will be disabled.
Last Camera Select the last selected camera.
Toggle between the Set Presets mode, where you can establish a new
Set Presets
preset and the Recall Presets mode, where you can select saved presets.
See information about the selected camera, such as ID, name, description,
Camera Info
last user, last access, and more.
Lock and unlock the selected camera. When a camera is locked, other users
cannot gain control of it. A user may only unlock a camera that has been
locked by a user of an equal or lower permission group.
Lock Camera
Note: The system will alarm whenever a camera is unlocked. If it is
unlocked by a user, the alarm will report the user name. If there is no
user named, then the unlock has been unexpectedly caused by the
system.
Iris Open Open the iris of the selected camera.
Iris Close Close the iris of the selected camera.
Disable the Iris Open and Iris Close buttons and operate on auto iris (if
Auto Iris
available in this camera).
Focus Near Increase the clarity of nearby objects.
Focus Far Increases the clarity of faraway objects.
Auto Focus Set to auto focus (if available in this camera).
Light Toggle between light on and light off.
Wash the selected camera. Click and hold the button for as long as required
Wash to sufficiently wash the camera. When you release the button, the washing
stops.
Aux 1 through Aux 4 Toggle (on or off) the available auxiliary relays.
Quick Presets Select the first 15 camera preset positions.
Preset Control Establish new camera preset positions and select camera preset positions.
5.5 The Preset Manager Tab

If the Preset Manager is not available in your view, drag it from the Device Selection group on the
Customize View menu to a panel in your view.
The Preset Manager tab allows you to save camera positions for designated cameras. You can then
automatically switch a camera to a preset position by clicking its associated button on the tab.
To set a preset, adjust the camera to the position you want.
Note: If you do not have permission to view or set a particular preset, that option will be grayed out.
Select the Set Presets Mode button and click the preset numbered button to be associated with this
position. The Enter Preset Details dialog appears.
Enter the camera number in the Camera Id field.
Enter the number of the preset position in the Preset Id field
The Preset Name and Description fields are optional fields.
Click Save. The Enter Preset Details dialog closes and the new preset is now available.
If you want to see the actual camera views for your preset positions, click the Show Preset Image button.
The tab now displays the views of the camera in each preset position. This is useful if you need to recall
where the preset positions are located.
Click the Show Preset Name button to go back to the screen showing the named and numbered preset
buttons.
Note: The number of preset positions you can set per camera is dependent upon the make and
model of the camera.
5.6 Camera Permissions Levels

In Synergy 3 , each user belongs to a User Group. Each user group can have different permissions
established for each camera. The permissions are hierarchical; the user in the higher permissions group will
assume control when two operators attempt to access the same camera.
This same user group hierarchy is applied when locking or unlocking a camera. A user may only unlock a
camera that has been locked by a user of an equal or lower permission group.
Setup: Camera permissions levels for user groups are set up via Setup>System
Setup>Configure Users and Groups>User Groups>View and Edit User Groups.
5.7 Monitors
Monitors represent the viewing devices within your security system. Any visual input, from a camera,
encoder, or replayed from a storage device (DVR or PSN) can be displayed on a monitor. Synergy 3 will
also use Monitors to represent the cameras streams directed to analytics devices (such as the Synectics I-
Synx).
A monitor dedicated to displaying only live and/or recorded video, and features no controls or tabs, is called a
Spot Monitor.
Monitors can also be grouped together to form Display Walls.
MONITOR WALL View Control Connect Extend

Ticker Tape1 ✓ ✓ ✓
Monitor Wall Recording Capable ✓ ✓ ✓
Drag & Drop Graphs, Reports, Persons of Interest
✓ ✓ ✓
(POI), Contacts & Incidents to Wall1
GIS Capability ✓ ✓ ✓
Multiple-Video Windows ✓ ✓ ✓
1Synergy 3 Display Wall Only.
5.7.1 The Monitors Tab

The Monitors tab allows you to view and select the available monitors at your site. Click the Monitor button
on the Task Bar.
The Monitors tab appears.
You can organize your monitors into groups representing different geographic or operational areas on your
site. These groups are configured during system setup.To see your monitor groups, click the Select Group
button in the upper right area of the tab. The Select Group dialog appears.
Click the button for the monitor group that includes the monitor that you want to view. Buttons for monitors in
this group appear on lower panel of the Monitors tab. Click the button for the monitor that you want to view.
Video from your selected camera appears on this monitor in live mode.
You can use the Cameras tab to change the camera displayed on the selected monitor. Click the Camera
button on the Task Bar to open the Cameras tab.
To switch to another monitor, return to the Monitors tab and make another selection.
Note: You can also select monitors using the Synergy EX250 keyboard. For more information, see
The Synergy EX300 Suite on page 44.
5.7.2 The Monitors Tree

Another way to select a monitor is by selecting it from the Monitor Tree. Drag the Monitor Tree button from
the Device Selection group on the Customize View menu and drop it to a panel in your view.
Select a folder from Monitor Groups list in the upper panel of the tab. The name and number of the
monitors in your selected group appear in the lower panel of the tab in a tree structure.
Click the monitor on the tree that you want to select. Video from your selected camera appears on this
monitor, and the monitor number appears on the Monitor button on the Task Bar.
If you know a monitor's name, number, or description, but not its group name, you can search for it. Enter the
name, number, or description of the monitor in the Search window and click Search. All monitors that begin
with the text you entered appear on the Monitor Tree.
6 Video Playback
A Digital Video Recorder (DVR) is a device that records video in a digital format, typically to a hard drive.
The Synergy 3 DVR technology is known as a Primary Storage Node (PSN).
VIDEO PLAYBACK View Control Connect Extend

Display Simultaneous Live & Recorded Video ✓ ✓ ✓ ✓
Screen Recording Service ✓ ✓ ✓ ✓
Video Search: Time Span Bar, Plus/Minus
✓ ✓ ✓ ✓
Minutes/Hours/Day,Faster Rewind/Forward
Video Export - Proprietary and Open Formats ✓ ✓ ✓
Maximum Channels Unlimited Unlimited Unlimited Unlimited
6.1 The Video Tab

By default, the Video tab is open in the upper left panel of the Secondary Window in all views, except the
Live Incidents view, in which it fills the entire window. In the other views, if you double-click the Video tab
playback window (Video Window), it expands to fill the width of the Secondary Window, having the same
look and feel as a Spot Monitor. You still have access to the Video Control tab.
To restore the video window to normal size, double-click it again.
If you want to display video from multiple cameras, you can use the system's video layouts to divide the
Video Window into multiple windows. You can display live or recorded video from different (or the same)
cameras in each window.
When you hover your mouse over the Status Bar, the Video Control ribbon appears. The following
screenshot shows the left half of the ribbon, featuring the available multi-screen layouts:
Select a layout from the icons on the ribbon. Initially, video from the selected camera (indicated by the
Camera button on the Task Bar) will play in all windows in your layout.
The following is a screenshot of video in the 1x1 window layout. The selected screen is outlined in blue:
To play video from another camera in another window, click the window to select it; the window will become
outlined in blue.
Enter the camera number on your keyboard and click Enter or drag a camera from the Camera Tree onto
the selected window; video from this camera will play there. The selected window is the window over which
you have control, using the Video Control tab, unless you click the Control All button; in this case, every
command you enter applies to all windows.
You can toggle between viewing live video as it is being recorded and viewing previously recorded video,
using the LIVE/REC button on this tab.
You can select a different video layout at any time, allowing you to view video from several cameras at the
same time on different windows. For more information about video layouts, see Video Layouts on page 96.
The Video Context menu is accessed by right-clicking anywhere in the selected video window.
Using this menu, you can quickly navigate to both live and recorded video, perform video and incident-
related operations and switch between different video layouts. You can also display POS transactions on
screen.
6.1.1 Playing Video from an Entire Camera Group

To play video from all cameras in a camera group, select the camera group’s title from the camera tree.
Drag and drop the camera group title into the Video Window. The Video Window automatically adjusts to
the most efficient layout for the number of cameras in the group, taking the following into consideration;
l Playback capacity limits. Your computer must have sufficient capacity to simultaneously play video
from the number of cameras in the camera group. If a limit is in place, the number of video feeds dis-
played is restricted to that of the limit.
For more details, see the Synergy 3 Setup Wizards Guide on the Synectics Global Support Portal.
l User permissions. The user must have permission to view video from the cameras in question, and
also to use the chosen layout.
For example, in the case shown, the camera group contains four cameras. The Video Window
automatically displays them in a quad layout. If there were eight cameras in the group, a three by three
layout would be the most suitable option.
6.1.2 Disable Hotswap Playback

The Disable Hotswap Playback option can be used in situations where the hotswap recordings have
failed but there could be recordings on disk. When you select this, a message is displayed and the video
switches to live. Any video requests from that point in will only look at the PSN and there will be no hotswap.
Note: There are additional options available that allow you to zoom into the video screen and add
comments using this context menu. The Drag Digital Zoom feature allows you to select a region
on the screen. This will be highlighted in red. When you press the centre of the highlighted area, it
will then zoom into the area. You can undertake this action multiple times. The comments feature
allows you to add ad-hoc comments to incident playback video by selecting Incident Video
Comment. See your system administrator for details on how to configure these.
For information on defining incident areas, see Privacy Zones on page 207.
Note: There are also additional options that allow you to refine image and series capture options,
removing BMP and PNG formats from the context menu. See your system administrator for details
on how to configure this.
6.1.3 Video Control Overlay

A Video Control Overlay, looking like a faded version of the Video Control tab, appears at the bottom of
the video screen when you place your mouse anywhere in the Video Window. This overlay gives you the
same controls that are in the Video Control tab. This is useful if you have expanded the Video Window to
fill the entire screen and can no longer see the Video Control tab. The overlay is also useful to quickly
control video in an individual window in a video multi-screen layout.
For further information about each button on the Video Control tab, see The Video Control Tab on the next
page.
6.2 The Video Control Tab

The Video Control tab provides the controls for switching between live and recorded video, controlling the
playback of recorded video, searching for video, and adding clips to the Clip Basket.
By default, the Video Control tab appears in the Secondary Window, below the Video Window, as
shown in the following screenshot:
Alternatively, you can drag and drop the Video Control button from the Video group of the Customize
View menu to a panel in the Primary Window, as shown in the following screenshot, which features
callouts to each control:
Note: When you change the speed of playback in either forwards or reverse, the speed slider will
adjust to the relevant position to reflect the current speed.
6.2.1 Switching Between Live and Recorded Video

To toggle between live viewing and recorded video, click the Live/Rec button on the left side of the Video
Control tab.
6.2.2 Playback Controls

The following table describes the function of the playback controls on the tab:
Control Function
Live/Rec Toggle between live and recorded video.
Control video in all windows in multi-screen
Control All
layout simultaneously.
Start of Clip Go to beginning of video clip.
Rewind Rewind video.
Frame Backward Move one frame back.
Play in Reverse Play video backwards.
Pause Pause playback.
Play Start playback.
Frame Forward Move one frame ahead.
Rapid playback. Click multiple times to increase
speed. If configured, you can fast forward and
Fast Forward the system will automatically switch back to Live
video once playback is within a specific amount
of time from the current time.
End of Clip Go to end of video clip.
Draggable indicator of playback position.
Note. Any gaps in footage may be backfilled. If
Timeline backfilling has taken place, this will be indicated
by a blue section of timeline instead of the usual
green.
Quickly change speed and/or direction of
Speed Slider
playback.
Use to search for video with specific dates and
times. You can use the plus and minus buttons
Date and Time Controls
to increase and decrease the date and time
search criteria.
Cut into Clip Cut the video at this point in playback into a clip.
Add to Clip Basket Add the current clip to the Clip Basket.
Bookmark Controls Bookmark a place in video.
Search for video in selected date and
Search
timeframe.
6.2.3 Searching for Video

Use the Date and Time controls to set the timeframe for the video you want to find. Click Search. When
Synergy 3 finds the footage, it plays in the video window.
To move to a specific point in the video, drag the marker on the timeline to the desired time and click Play.
You can also use the timeline to scan through your footage. Left-click and drag the slider marker; the footage
plays back as you drag. When you release the marker, the clip is paused at the new position. Click Play to
start normal playback from this point. By default, the timeline displays in minutes.
6.2.4 Saving Video Clips

You can select a segment of recorded or live video and save it as a new clip in the Clip Basket. If you want
to save a clip of recorded video, specify the approximate date and start time of the clip you want to save in
the Date and Time Controls and click Search. When you find the footage you want and the timeline slider
reaches the point where you want the clip to end, click the Cut into Video Clip tool. Next, click the Add to
Clip Basket tool.
Likewise, to save a clip of live video, click the Cut into Video Clip tool where you want the clip of current
footage to end and click the Add to Clip Basket tool.
If you have retrieved footage from one camera for a specific time and date, you do not need to re-select the
time and date if choosing a new camera. The previously retrieved footage parameters will apply, allowing
faster reviews from multiple cameras.
For more information about saving video clips to incidents, see The Clip Basket on page 74.
6.3 Selecting Recorded Video

To move to a specific point in time on the video, drag the marker on the timeline to the required time and click
Play.
You can also use the timeline to scan through your footage. Left-click and drag the slider marker; the footage
plays back as you drag. When you release the marker, the clip is paused at the new position. Click Play to
start normal playback from this point.
Note: Macros that control video playback direction and speed can be created in the Macro Editor
in the Advanced Configuration menus. In addition, workstation macros can be created to allow
for video playback direction and speed control using your PC keyboard. See your system
You can use the Speed Slider to change playback speed and direction when browsing video footage. It
works the same way as a jog shuttle does, in that after you advance the slider, it reverts to the mid-point on
the slider bar.
To find a segment of recorded video, specify the approximate date and start time in the Date and Time
Controls and click the Search button. When Synergy 3 finds the video, it begins to play in the Video tab
playback window.
There are also time selection options in the Time Selection group on the Video menu.
To select video for a specific day and time, click the Specific Time button. The Select Date and Time of
Video dialog appears.
The current date appears in blue on the calendar. The dates within the video retention period are
highlighted.
Select the start time for the video and click OK. The Select Clip Duration dialog appears.
Click the clip duration button (buttons indicate minutes) for the amount of video that you want to view.The
video playback will begin. If you do not want to start playback, click Exit.
Note: If you have retrieved footage from a specific time and date, you do not need to r-eselect the
time and date if you are selecting another camera. The date and time specified for the last footage
retrieval will apply, allowing for faster reviews from multiple cameras.
6.3.1 Watching Video Clips

While you are watching recorded video, you can stop and select a video clip to view again. Hover your cursor
over the left edge of the video window. A column of screen snapshots from the currently playing footage
appear. These mark the beginning of the clips. If you hover the mouse over a snapshot, a tooltip pops up,
displaying the camera number and the date and time of the beginning of the clip.
The following screenshot shows the column of snapshots on the video window:
Select a clip by clicking the snapshot. The clip begins to play on the screen. The clip duration time is
determined during system setup.
6.4 Stream Status Indication

Stream Status Indication is an optional setting, that is usually off by default, but can be turned on. When it
is on, there is an icon in the lower right corner of the Video Window that indicates the quality of the video
stream from your selected camera. If you are working in a multi-screen video layout, there will be one icon
per video feed. The table below details the status related to each icon.
Stream Status Icon Video Stream Quality
Excellent signal quality.
Some minor packet loss. Although not critical, you should inform your
network administrator.
Frequent packet loss. Inform your network administrator that video

playback and recording may be compromised.
Heavy packet loss. Inform your network administrator immediately.
Stream Status Icon Video Stream Quality

No data received from the configured camera. Check Synergy 3
configuration. If video was transmitted in the past, contact your
network administrator.
Cannot communicate with device; device appears to be offline.

Contact your network administrator.
No video available for the selected time/camera. Some devices do not

produce recordable data when there is no video. Check that the
camera was operational at this time.
Buffering video data for playback. Wait; video will start shortly.
6.5 Saving Video Footage Clips

The Clip Basket is a temporary repository in Synergy 3 for your video clips. You can add these clips to new
or existing incidents, add video clips from the same timeframe and different cameras to incidents, and save
video snapshots.
6.5.1 The Clip Basket

The Clip Basket, located in the lower right panel in the Secondary Window, is a temporary repository in
Synergy 3 for your video clips. You can add multiple clips from different cameras to the Clip Basket and
attach them to new or existing incidents. The following is a screenshot of the Clip Basket.
You can select a segment of recorded or live video and save it as a new clip in the Clip Basket.
Setup: There is an optional configuration to show a collapsed view of incidents in the Clip Basket,
displaying only the name of the camera, as opposed to including the start and date of each clip. See
your Synectics system administrator for details.
Before adding video clips to the Clip Basket, you must decide whether to create a clip from just a single
selected camera or from all displayed cameras.
If the Control All radio button is not selected, only video from the currently selected camera will be added as
a single clip.
If the Control All radio button is selected, video from all currently displayed cameras will be added as
multiple clips.
Specify the date and start time of the clip you want in the Time Selection group on the Video menu.
On the timeline slider, once you navigate to the intended starting point of the footage to be saved as a new
clip, click the Cut into Video Clip tool (scissors icon).
Click the Add to Clip Basket tool.
You can also position your cursor on the timeline, click the Cut into Video Clip tool, drag the cursor left or
right to delimit the required segment (its location and duration indicated by the grey bar with start and
endpoint triangles above the green bar).
Cursor dragged right:
Cursor dragged left:
Click the Add to Clip Basket tool. The clip is added to the Clip Basket.
Likewise, to save a clip of live video, click the Cut into Video Clip tool. Once you have dragged the cursor
left or right to delimit the required segment, click the Add to Clip Basket tool.
Once the clip is in the Clip Basket, you can click it in the tree to edit its date and time.
Click Ok.
To play a clip in the Clip Basket, double-click it in the tree and it will play in the video window.
To save a clip in the Clip Basket as a new incident, click the floppy disk icon.
If your User Group's Video Sensitivity setting is above the default value of Normal, the Select Level drop-
down menu will only appear. For more details on a User Group's Video Sensitivity setting, see Advanced
Privacy Zones on page 209.
From the drop-down menu, select the sensitivity level of the video clips contained in this incident. This is
determined by the nature of the footage; whether it is (potentially) criminal, private, otherwise distressing.
Click OK.
If there are multiple lockers configured in your Synergy 3 system, the following dialog box displays:
Select the appropriate locker in which to save this incident.
Click OK. The saving is tracked on the Events tab, which displays automatically in the right panel of the
Primary Window.
If you have multiple clips in the Clip Basket, you can change their order of play in the finished incident by
selecting the clip's folder and clicking the up and down arrow icons. The order of play starts with the clip at
the top of the list, followed by the second in the list, and so on.
Note: If Control All is selected on the Video Control tab, any changes or deletions made will
apply to all clips currently listed in the Clip Basket. A warning dialog box will display to help you
avoid accidentally deleting all clips or setting all cameras' clips to the same timestamp/duration.
The film reel icon allows you to export video to a variety of file formats.
Select the file format to which to convert the selected video clips and click OK.
If you are exporting to MP4 format, select whether to transcode the video clips, thereby committing OSD to
the file.
Note: If exporting to MP4 format, audio is automatically exported with video.
If you are exporting to AVI and you select to export uncompressed files, you will be warned that the file size is
large and will take time to export.
Click Yes to proceed with exporting uncompressed files, or No to select another compression option.
Specify the directory to which to save the file.
A progress bar tracks the export process.
Note: When exporting video in AVI format Synergy 3 will automatically downscale this to D1 format
(720 x 486 resolution). WMV video will be converted to full HD.
The plus icon saves video to an existing incident.
The recycling bin icon clears the Clip Basket.
You can also add video footage in between and including bookmarks to the Clip Basket.
With the required segment selected, in the Manage Bookmarks menu, click Add Bookmark ( ).
Repeat as required; the bookmarks appear in the menu.
Select the required bookmarks and click Add to Clip Basket ( ).
The selected camera(s)' footage in between and including the bookmark is added to the Clip Basket.
Note: For more information on bookmarks, see Bookmarks on page 81.
6.5.2 Selecting Cameras for the Clip Basket

Once a clip has been added to the Clip Basket, you can select footage from additional cameras to also be
added to the Clip Basket. The time period of the footage will be the same as that of the last clip added.
Click the Add Footage from Other Cameras Using Time of Selected Clip button. The Select
Cameras For Clip Basket dialog appears.
All currently available cameras are listed in the Available Cameras list.
You can use the From and To buttons to filter by a specific time. You can also search for a specific camera
ID or name.
Select the camera that you want to add from the list in the left-hand window, then click the single forward
arrow button. The camera is added to the Selected Cameras list.
Click the double forward arrow button to add all cameras to the list.
Click the single or double back arrows buttons to move cameras from the Selected Cameras list back to the
Available Cameras list.
You can arrange the order of the cameras in the Selected Cameras list by clicking the up and down
buttons.
Once you have added all desired cameras, click Add To Basket. The footage for the selected cameras is
added to the Clip Basket.
6.5.3 Bookmarks
You can bookmark a specific moment in footage (in both live and recorded video) for future review. Click the
Operate Bookmarks button, for example, in the right corner of the Video Control tab, as shown in the
following screenshot:
The Manage Bookmarks tab appears, with an image for all currently saved bookmarks available to your
user group, as shown in the following screenshot:
The image includes the camera number, the date, the user that created it and the start time of the
bookmarked clip.
Click a bookmark in the list to playback the bookmarked footage.
To add a bookmark to the Clip Basket, drag it onto the Clip Basket tab window.
As with clips, you can edit the date and time of the bookmark in the Clip Basket by clicking it.
To add a new bookmark, click Add Bookmark.
An empty image area with a timestamp appears at the top of the listed images.
Select the Current Cameras Only checkbox. A snapshot of the currently selected camera appears in the
image window. This is the beginning of the new bookmarked clip. There is also the option for this to be
selected as default. See your system administrator for details.
To set the length of the clip, click the Clip Duration button. The Set Clip Duration dialog appears.
Select a time period for the new clip. The Set Duration All Bookmarks dialog appears.
Click Yes or No.
If you want to send the bookmarked clip to other Synergy 3 users, select the checkbox on the bookmark and
click the Send Bookmark button. The Broadcast Selection dialog appears.
Enter your message in the Message Text field and select the checkboxes in the Select column for your user
recipients. Alternatively, you can enter the e-mail address or addresses in the Email To field in the lower
area of the dialog. Click Send.
To send the clip and message to a user group, select it in the Select User Group drop-down menu in the
lower area of the dialog and click Send.
To send the clip and message to all users on your list, click Select All and click Send. If you change your
mind before you click Send, click Deselect All.
Each selected recipient will receive an alert on their Events tab, announcing a new message.
This alert will remain displayed in the Events tab until selected by the recipient. When the received
bookmark is selected, Synergy 3 will start playing the video from the time of the bookmark.
If a recipient does not have the Events tab displayed in their Graphical User Interface (GUI) at the time of
alert receipt, a notification will display in the bottom-left corner of their Primary Window.
Note: Footage bookmarked during live viewing may not be immediately available for playback. The
following message may appear:
Click OK and select the bookmark at a later time.
If you want to delete all currently saved bookmarks, click Clear Bookmarks. The Delete All Bookmarks?
dialog appears.
Click Yes if you want to delete all bookmarks or No if you changed your mind.
If you want to delete just one bookmark, select the checkbox on the bookmark and click Clear Bookmarks.
Note: This option can also be disabled. See your system administrator for details.
Click Publish to select which bookmarks should be copied to the shared path.
Note: Bookmarks in video footage from beyond the video retention period are automatically
removed from the Manage Bookmarks menu.
When you are finished managing bookmarks, click Close.
6.5.4 Time Marks
Note: This is a configurable option that can be added to the Bookmarks feature. See your system
Once configured, select Bookmarks from Customize View and drag it into your view. When you do this,
you will see the Bookmarks tab and a second tab labeled Time Marks.
Here you can select Add Mark to add a comment at a specific point in time. This will apply to whichever
camera is showing at the time and will then display in the Video view on the timeline. You will see a white
box and if you hover over it, the comment that you entered in the Time Marks tab will display on the timeline
directly. Once you log out, this comment will then be erased.
6.5.5 Snapshots
A snapshot is a capture of the current image on the video screen. You can take a snapshot while viewing live
or recorded video. You can save your snapshots to incidents, in addition to your video footage.
6.5.5.1 Taking and Saving Snapshots
To take a snapshot, click the Capture Image button in the Capture Image group on the Video menu at the
moment you want to capture the on-screen image. You can capture an image while watching live or
recorded video.
Note: The name given to an image must not exceed 50 characters.
The Enter Name for Image dialog appears.
Name the image, making sure that you do not use any special characters, and click OK. The Image Saved
dialog appears.
Click OK. Your image capture was successful.
Alternatively, you can right click anywhere on the Video tab to bring up its context menu, as shown in the
following screenshot:
Select Capture Image at the moment you want to capture the on-screen image. The Enter Name for
Image dialog appears.
Name the image and click OK. The image is now saved to the directory designated for captured images
during system setup.
6.5.5.2 Viewing Snapshots
To view your snapshots, click the Manage Snapshots button in the Incidents group on the Video menu.
The Manage Incident Snapshots dialog appears with your snapshots listed in the Saved Snapshots
window. Select the snapshot that you want to view. Its image appears in the Image Preview window.
If you want to view a larger image of a snapshot, select it in the Saved Snapshots window.
Click the Display Image button. A large image of the snapshot file appears in the Secondary Window.
6.5.5.3 Saving Snapshots to a New Incident
To save a snapshot to a new incident, click the Manage Snapshots button in the Incidents group on the
Video menu.
The Manage Incident Snapshots dialog appears with your snapshots listed on the Saved Snapshots
drop-down menu.
Select the snapshot that you want to save to a new incident. Its image appears in the Image Preview
window near the center of the dialog.
Click the Save To New Incident button. The Confirm Proceed With Save dialog appears.
Click OK. The Enter Incident Details To Save dialog appears.
Make a selection from the Incident Type drop-down menu.
Enter incident details in the Description Of Incident field.
Click OK. The Finished copying files dialog appears.
You have the option to delete the snapshot from the Clip Basket. Click Yes or No.
Click Close on the Manage Incident Snapshots dialog. The snapshot is now saved to the new incident.
6.5.5.4 Saving Snapshots to an Existing Incident
To save a snapshot to an existing incident, click the Manage Snapshots button in the Incidents group on
the Video menu.
drop-down menu.
Select the snapshot that you want to save to an existing incident. Its image appears in the Image Preview
window near the center of the dialog.
Click the Select Incident button. The Review Incidents dialog appears.
Select the incident to which you want to add the snapshot. You can filter your search by date range and
status in the Incident Selection Parameters area.
Click OK. Details of the selected incident appear in the Select Incident field of the dialog.
Click the Add All to Current button. The Finished copying files dialog appears.
You have the option to delete the snapshot from the Clip Basket. Click Yes or No.
Click Close on the Manage Incident Snapshots dialog. The snapshot is saved to the incident.
Alternatively, you can select the image or multiple images to save to an existing incident by clicking the
Advanced Selection button.
The Select Files To Add dialog appears.
Select the files that you want to add in the Available Images field and click the forward arrow (or double
forward arrow for all files) to move them to the Selected Images field.
Click OK. Click Close. All of the snapshots are saved to the incident.
If you decide you do not want all of the snapshots saved to the incident, before you click OK, you can click the
double back arrow.
6.5.5.5 Deleting Snapshots
To delete a snapshot, click the Manage Snapshots button in the Incidents group on the Video menu.
drop-down menu.
Select the snapshot that you want to delete. Its image appears in the Image Preview window near the
center of the dialog.
Click the Delete Image button. The selected snapshot is deleted. To delete all snapshots, click the Clear All
Images button.
6.5.5.6 The Review Images Tab
The Review Images tab on the System Data menu allows you to access and review images saved on your
system. Select the System Data menu from the menu bar.
Click the Review Images button in the Event Data group. The Review Images tab appears.
Images in the default saved images folder are displayed in the list. Click an image to select it or click the
Select Folder button to browse for a different folder from which to select an image.
Note: It is possible to restrict access to certain folders for particular users. Once configured, the
user will only see those folders that they are authorized to view. See your system administrator for
details.
The selected image appears in the Image Preview pane.
To open the image in your default browser, click the Display button on the lower area of the tab. If you have
an e-mail system set up in conjunction with Synergy 3, you can message other Synergy 3 users or e-mail the
image from here.
If you want to send the image to other Synergy 3 users at other workstations, click the Broadcast button.
The Broadcast Selection dialog appears.
Enter your message in the Message Text field and select the checkboxes in the Select column for your
recipients. Alternatively, you can enter the e-mail address or addresses in the Email To field in the lower
area of the dialog.
To send the image and message to a user group, select it in the Select User Group drop-down menu in the
lower area of the dialog.
To send the image and message to all users on your list, click Select All. If you change your mind before you
click Send, click Deselect All.
Click Send to transmit your message.
Each selected recipient will receive an alert on the Events tab announcing a new message.
6.6 Video Layouts

A video layout is a configuration of multiple video playback windows that you can view on a single monitor at
your workstation or on a display wall where several monitors are mounted.
The Normal View layout is one undivided screen showing video from one camera. This is the default video
layout.
The Video menu provides options for several default multi-screen layouts as well as the tools to create and
edit your own custom layouts.
6.6.1 Multi-Screen Layouts

You can view live or recorded video from multiple cameras on multiple windows on your screen
simultaneously. Synergy 3 provides a selection of several pre-configured layouts.You can view video from a
different camera in each window in a layout.
Note: The number of layouts available and the ability to display multiple video streams is
dependent upon your workstation hardware and, in some cases, additional configuration is
needed. For example, it is possible to have 5x5 and 6x6 displays on your server, client or display
wall, see your system administrator for details on the required configuration.
You can apply different playback settings to each screen; for example, you can view live video on one or
more screens and record footage on others. You can also use the Control All option to control all windows
simultaneously, with the same commands.
Hover your cursor over the Video Window.The Video Controls Ribbon appears. The available layouts
are represented by icons on the ribbon.
You can also access these controls in the Multi Screen Layouts group on the Video Layouts menu in the
Primary Window.
To select a layout, click the respective icon. The Video tab playback screen changes to the selected layout.
You can change layouts at any time.
The following screenshot shows the Independent Quad Layout selected.
When you select an individual screen in the layout, it becomes outlined in blue. It is this screen over which
you have video control, unless you click the Control All button on the Video Control tab, which causes
your video control commands to apply to all windows in the layout.
The following are a few more examples of the available multi-screen layouts:
6.6.1.1 The Dual Layout
The Dual Layout consists of two screens of equal size. You can view video from the same or a different
camera on each screen.
6.6.1.2 The Independent Quad Layout
In the Independent Quad layout, the four screens show footage from up to four different cameras.
You can apply different playback settings to the screens. You can also use the Control All option to control
all windows simultaneously.
Note: If you switch between single and quad layouts, you can configure it in such a way that the
video does not pause at all and therefore no black screens are visible. See your system
administrator for configuration details.
6.6.1.3 The Cross View Layout
The Cross View Layout consists of a central screen that shows video from a main camera, surrounded by
four smaller screens for playback from associated cameras, generally positioned in the vicinity of the main
camera.
Setup: The associated cameras in the Cross View Layout must be configured in system setup.
Follow this navigation: Setup->System Setup->Maps->Design Map. If you are working with GIS
or CAD maps, the process is slightly different. See the relevant manuals for further information.
If you click the green arrow next to one of the four associated camera's screen, video from that camera will
now appear in the central screen, continuing playback from the point it reached in its previous position in the
layout. The four smaller windows now play video from the new main screen camera's associated cameras.
Video playback in the central screen is at the highest available quality at 8 Frames-Per-Second (FPS), while
the playback quality of the four surrounding screens is lower (1 FPS).
When you switch to the Cross View layout, Control All is automatically activated so that when you use the
playback controls, your commands apply to all five windows simultaneously.
In addition you can also select a layout quickly by right-clicking anywhere in the Video window. The Video
Context menu appears. You can choose from: Single View, Dual View, Quad View, Five Plus One,
Three by Three, Four by Four, Full Screen and More Layouts.
6.6.1.4 The Full Screen Layout
The Full Screen Layout enlarges the current video window layout to fill the entire monitor screen.
6.6.1.5 The Picture in Picture Layout
The Picture in Picture (PiP) Layout superimposes a small video window on top of a single large video
window.
Left-click in each video window and select the camera to display in it.
6.6.2 Analysis Layouts

Analysis layouts are designed to optimize the effectiveness of analyzing footage from different points in time
in the process of carrying out an investigation.
There is a selection of predefined analysis layouts in the Analysis Layouts group on the Video menu.
Click a layout button to select it; the Video tab playback screen switches to the selected layout.
The following are descriptions of the analysis layouts:
6.6.2.1 The Investigation Layout
The Investigation Layout presents footage snapshots from the selected camera over a selected time
period as 16 still images, allowing for a rapid search for changing scenes.
You can select a still image in one of the screens containing content that you wish to investigate. This action
prompts another 16 images to appear, each with a shorter time interval between images, allowing you to
pinpoint the exact image that best depicts a key moment in the incident.
Click the Investigation button. The Select Start Time for Investigation appears.
Today's date is indicated in blue and the video retention period dates are highlighted.
Select the start time for the investigation (within the video retention period). Click OK. The Select End Time
for Investigation dialog appears.
Select the end time and click OK.
On the Operate Investigation Query dialog in the Video tab playback window, click Search. 16 screens,
each with a snapshot within the start and end times, appear.
To change the start and end times of the snapshots, use the From and To buttons. Click Search to find the
video for the newly selected time.
The Time Backwards and Time Forwards buttons allow you to quickly go backward or forward from the
selected time period.
Click a snapshot that you want to investigate. If the video clip associated with the selected snapshot is quite
short, it will be played on its screen. If the clip is long, it will divide into 16 segments and a snapshot of each is
displayed on each screen.
If you click a snapshot of interest, its corresponding video clip will play.
Click the Step Back button to go to the previous 16 snapshots.
Note: The Investigation Layout works best on fixed cameras or PTZ cameras in fixed positions.
6.6.2.2 The Quad Investigation Layout
The Quad Investigation Layout presents footage from one camera in four windows, each for a successive
specified time period.
Select the start time and end time for the investigation, as described in the previous section.
Once you have selected a time period, video plays on the four screens, equally divided over the specified
time period. For example, if you specified a time period of 16 minutes, each window shows footage for four
minutes of the time period.
6.6.2.3 The Motion Search Layout
The Motion Search Layout detects motion in relationship to a previously saved reference image. If no
reference image has been saved, Synergy will automatically create one.
Note: The Motion Search Layout works best on fixed cameras or PTZ cameras in fixed
positions.
Click the Reference Image button in the Video Configuration group on the Video menu. Take a
reference image when there is no motion and no view obstruction.
Next, define the area where you want to look for motion occurring.
The following is a screenshot of the controls on the Motion Search Layout.
You must define the criteria for the motion search, including the time period, the camera, the reference
image, and the filter.
Define the time period for the search using the From and To buttons (each displays the Select Date dialog).
Select the camera from the Camera drop-down list.
Click the Define Filter button to display the reference image to which you can add search filters (areas of
the image to search). The Define Motion Filter dialog appears, displaying the reference image for the
camera.
Click Add Filter and draw the area in which you want to search for motion. The filter appears on the image
as a red rectangle.
Alternatively, you can select a previously saved filter by clicking the Saved Filters button.
The Blackout Filters button toggles between normal and blackout filters. When an area is covered by a
blackout filter, the system ignores it during the motion search.
To save the filter for the camera, click the Save Filter button. When there is a saved filter for the selected
camera, it is automatically applied to video when you switch to the Motion Search Layout.
The Remove Filter button removes the last added filter and the Clear All button removes all filters.
Click Ok.
The setting on the Colour Change Slider specifies the minimum degree of change in pixel value required
for that pixel to be considered part of the image motion. The slider represents 10-50% of the color change.
The Region Size Slider defines the minimum size, as a proportion of the whole scene, for a region. A
region is an area of the screen that you designated to be considered for evidence of actual motion.
The Area Changed slider specifies the proportion of pixels in a region which meet the color change
requirement for that region to be determined to contain motion. The slider represents 10-60 % of the color
change.
When you have set all the criteria for the search, click the Search button. A thumbnail of each change found
is displayed in the window. Click a thumbnail to play it on the layout screen.
6.6.2.4 The Alarm Thumbnails Layout
The Alarm Thumbnails Layout allows for a fast review of alarms within a specified time period.
Click the Alarm Thumbnails button. The Video Window switches to the Alarm Thumbnails Layout, as
shown in the following screenshot:
Select the From and To timestamps and Alarm for the search. Click the Search button. A thumbnail for
each found event appears in the Video Window. Click a thumbnail to play it.
6.6.3 Map Salvo

Use this option to create a salvo from a map. This will allow you to select cameras on the map and then save
them into a salvo.
Note: The current user will only be able to create a map salvo if they have user group permission to
do so. See your administrator for further details.
Click New Map Salvoand then use your mouse as shown to select the area on the map that contains the
required cameras.
Once you have highlighted the area, click Save Salvo. You will be prompted to enter a name for your macro
layout and an icon.
6.6.4 User Layouts

User layouts are custom, multi-screen layouts for video playback that you create to view footage in
configurations that best suit your requirements and are the most useful. You can create entirely new layouts,
or edit existing layouts. You can save layouts for future use and edit them, as required.
6.6.4.1 Creating a New Layout
Note: The current user will only be able to create a new layout if they have user group permission
to do so. See your administrator for further details.
Open the Video Layouts menu, as shown in the following screenshot:
Click the Edit Video Layouts button in the User Layouts group (all previously created custom layouts are
represented by buttons in this group). The Select Layout dialog appears.
Click the New Layout button. The Design Video Window Layout dialog appears, displaying the Define
Layout window.
The Define Layout window is a blank canvas on which to create your layout. You can add multiple
windows, size them, and move them around.
Click the Add Window button and click your cursor in the area you want to place a window on the layout. A
small square, outlined in red, appears in the Define Layout window.
You can add as many windows as will fit in the window. Resize them by dragging the lower right corner with
your cursor. Drag the corner down to increase the window height; drag it to the right to increase the window
width.
To move a window, place your cursor anywhere inside the window and drag it.
Note: You can increase your mouse sensitivity by increasing the number on the Mouse
Sensitivity dial. This causes the mouse to respond more readily to slight adjustments.
To remove a window, select it and click Remove Window.
To remove all windows, click Clear All.
To cancel a layout design in progress, click Cancel. The Select Layout dialog again appears.
To save the layout, click Save. The Enter Layout Name dialog appears.
Enter a name and click OK. The Select Layout dialog again appears, with a button for the new layout on
the User Configured tab.
Click Close if you are finished creating new layouts, or click New Layout if you want to create another.
6.6.4.2 Editing an Existing Layout
Open the Video Layouts menu, as shown in the following screenshot:
Click the Edit Video Layouts button in the User Layouts group. The Select Layout dialog appears.
Buttons for any existing custom layouts are located on the User Configured tab. Click the button for the
layout that you want to edit. The Design Video Window Layout dialog appears, with its name following the
words Define Layout near the top of the dialog.
Click a window to select it and make edits. You can resize, add, and remove windows, as described in the
previous section, Creating a New Layout.
When you are finished making edits, click Save.
6.7 Video Configuration

You can control the aspects and quality of your video playback using the options in the Video
Configuration group on the Video menu, as shown in the following screenshot:
6.7.1 On Screen Display

On Screen Display (OSD) refers to the textual information (date, time, camera number, camera name,
frame count, and statistics such as playback speed) that appears in the Video Window. You can customize
the appearance and position of the text that, by default, appears in the upper-left corner of the window, as
shown in the following example:
Note: To define the format in which text is displayed, go to Setup>System Setup>Run Basic
Configuration Wizard>Advanced Options>Camera OSD. You can determine both what is
displayed and in which order.
To change the settings, click the On Screen Display button in the Video Configuration group. The
Configure On Screen Display dialog appears.
6.7.1.0.1 Eliminating the OSD
If you do not want to see the OSD, deselect the Enable On Screen Display checkbox.
6.7.1.0.2 Changing the OSD Text Position
Click a quadrant in the Select Position of On Screen Text area of the dialog. The OSD will appear in the
corresponding quadrant on the playback screen.
6.7.1.0.3 Changing the the OSD Text Color
Click the Color button. The Select On Screen Display Colour dialog appears.
Click a color on the Swatches tab to select it. The selected color becomes visible in the Preview area. Click
OK if you are satisfied with your color selection. Click Reset to revert to the previous color.
Note: The HSB and RGB tabs provide options for for more advanced and precise color selection
by allowing you to specify the color using either the Hue, Saturation, and Brightness (HSB) or the
Red, Green, and Blue (RGB) color values.
6.7.1.0.4 Changing the OSD Text Size
Select a value from the Size drop-down menu.
6.7.1.0.5 Changing the OSD Text Font
Select a value from the Font drop-down menu.
6.7.1.0.6 Changing the OSD Transparency
Select a value from the Transparency drop-down menu. 0% = fully opaque; 100% = fully transparent
(invisible).
6.7.1.0.7 Changing the OSD Background Color
The OSD background color appears behind the text, as shown in the following screenshot:
Note: The background color options apply to H.264 cameras only.
Check the Use Solid Background checkbox. Click the Background button. The Select On Screen
Display Background Colour dialog appears.
Click a color on the Swatches tab to select it. The selected color becomes visible in the Preview area. Click
OK if you are satisfied with your color selection.
Note: The HSB and RGB tabs provide options for for more advanced and precise color selection.
6.7.1.0.8 Enabling the Frame Counter
Note: The frame counter feature applies to H264 cameras only.
Check the Enable Frame Counter checkbox. The running display of the number of frames recorded up to
that moment in the day becomes part of the OSD.
6.7.1.0.9 Displaying the Meta Data
Check the Display Meta Data checkbox. This allows statistics regarding Synergy 3 alarms and incidents to
appear in the OSD.
6.7.1.0.10 Globally Setting OSD
To globally set OSD settings on all clients, click Set Global Osd.
Click Yes to confirm. Upon each client logging out and in again, the new OSD settings will be applied.
Click Ok to save your changes. The Choose OSD Usage dialog appears.
Select Workstation if you want to apply the OSD settings to the workstation, regardless of the user. Select
User Only if you want to apply the OSD settings to the current user (you). Click OK.
Click Cancel to cancel your changes to the OSD.
6.7.2 Display
The Display settings affect the visual quality of your video. Click the Display icon. The Change Display
dialog appears.
To adjust the brightness, contrast, color, and sharpness of your video, move the sliders left or right.
Check the Grayscale checkbox to set the video to appear in black and white.
Check the Negative checkbox to set the video to appear in inverted colors.
Press Reset to return to the display default settings.
6.7.3 Audio Control

You can adjust the volume and balance of your video's audio.
Click the Audio button on the Video menu. The Change Audio Properties dialog appears.
Use the sliders to make adjustments, as needed. Click Reset to revert to the default settings.
6.7.4 Playback Rate

You can control the speed at which your recorded video plays back. Click the Playback Rate button on the
Video menu. The Select Playback Rate dialog appears.
Adjust the playback speed, as needed. The three settings are:
Low – 1 fps (frame per second).
Medium – 2 fps (this setting only applies to MPEG2 video).
High – full frame rate.
6.7.5 Default Clip Duration

You can set a default time for your live video clips to last. Click the Set Clip Duration button on the Video
menu. The Set Clip Duration dialog appears.
Select your default clip duration by clicking a duration button. If you select No Default, you can create an
endpoint to clips individually.
6.7.6 Digital Presets

A Digital Preset is a preset view of the playback screen that you achieve without moving the physical
camera. Click the Digital Presets button on the Video menu. The Select Preset dialog appears.
You can select one of four predefined preset positions as well as the home view for the camera. The
positions are as follows:
Home – normal view
Preset 1 – top left corner
Preset 2 – top right corner
Preset 3 – bottom left
Preset 4 – bottom right
When you select a preset, the Video tab playback window reflects that position.
6.7.7 Reference Images

You can save images (snapshots) to serve as reference points in a motion search. The Reference Image
serves as a constant in the picture compared to what changed. If no images have been saved, one will be
created automatically in the motion search.
Images can be set to update automatically. The frequency of this refresh process can be defined on the
Advanced tab for the camera type.
Click the Reference Images button in the Video Configuration section on the Video menu.
The Save Camera Image dialog appears.
To save the image currently in the Video tab playback window as a reference image, click Save
A confirmation message appears.
The images can be shared to a centrally-accessible location. This shared location is defined on the
Cameras & Recordings screen in the Define and Configure Hardware and Recording wizard.
When you scroll through the camera tree, any reference images that have been saved will display next to the
associated camera when you hover over it. The size of the reference image displayed here is adjustable.
6.7.8 Changing Resolution

There are times that you may need to adjust the image resolution of your video, especially if you have analog
and HD IP cameras in the same environment. In Synergy 3, this is done by changing the image's aspect
ratio. Aspect ratio is the ratio of the width to the height of an image.
Click the Change Resolution button on the Video menu. The Change Image Resolution dialog
appears.
Make a selection from the Mode drop-down menu. If you select Apply Aspect Ratio or Apply Ratio and
Fill Screen, you must make a selection from the Override Ratio drop-down menu.
4:3 represents a traditional image proportion and 16:9 represents a widescreen effect. Click Apply. The
following table describes the mode options.
Mode Description
Fill Synergy Screen Fills the Video Window with the image.
Apply Aspect Ratio Applies the selected Override Ratio to the camera image.
Applies the selected Override Ratio to the camera image and zooms
Apply Ratio and Fill Screen
the image so that it fills the Video Window.
Displays the image at the camera resolution and aspect ratio,
Show Raw Image Size
providing the crispest image.
Note: Modifying the aspect ratio will affect the true to life representation of the display video.
6.7.9 Interlace Settings

The Interlace Settings control how a video image is displayed on your monitor. Changing these settings
allows you to correct motion-related blurriness.
Click the Interlace Settings button on the Video menu. The Select Interlace Mode dialog appears.
Make a selection from the Select Interface Mode drop-down menu.
Interlace Mode Description

Scenes with little or no motion will appear sharp. Scenes with high
Interlaced levels of motion will show signs of blurring; in this case, select another
mode.
OddField The image resolution will decrease, but the blurring will disappear.
Interlace Mode Description

EvenField The image resolution will decrease, but the blurring will disappear.
Synergy 3 will mathematically blend the video fields to try to retain the
BlendedFields
resolution while removing the blurring.
CrossFrame Synergy 3 will mathematically blend the video fields to try to retain the
BlendedFields resolution while removing the blurring.
6.7.10 Configuring Fisheye Correction

If you are using cameras with fisheye lenses, you can use the Fisheye Lens Correction option to correct
distortion to the resulting image.
Synergy 3 has two ways of dewarping fisheye images. The original version is still retained for legacy use, but
there is also a version available that has gradient zoom capability. This version also allows you to pan, tilt and
zoom within recorded video, and set preset positions.
You must configure your Synergy system to use either de-warping system.
If you are using Synx HD fisheye cameras, a further level of configuration is available. For more details, see
Configuring Fisheye Correction for Synx HD Cameras on page 123.
6.7.10.1 Fisheye Dewarping including Gradient Zoom
To select this option, go to Setup-> System Setup->Press for Advanced Configuration->System

Properties->Central Configuration Settings.
Under the GUI Settings tab, set fishEyeV2 to "true".
Click the Fisheye Lens Correction icon on the Video menu.
The Configure Fisheye Correction dialog appears.
Two screens display in the Video tab playback window.
The right screen displays the image from the fisheye camera within a thin green oval. The green oval defines
the area of the image in the left screen before any adjustment.
Using the slider controls, adjust the green outline to improve the image in the left screen.
Field of view X - This slider stretches or shrinks the image horizontally. This setting is useful if the left-hand
image appears too wide.
Field of view Y - This slider stretches or shrinks the image vertically. This setting is useful if the left-hand
image appears too tall.
Quality - This slider increases or decreases the quality of the image, especially around the edges. Note that
a higher quality image uses more of the PC's resources.
Depth - This slider adjusts the Z axis by which the center image is stretched. Adjusting this increases or
decreases the amount of apparent curvature from the center of the screen.
6.7.10.2 Virtual Cameras
This version of fisheye dewarping also allows the use of virtual cameras. A virtual camera is not a physical
camera, but is a pre-defined view from a fisheye camera.
For example, you could set up four virtual cameras, each showing a static view of a different corner of a
room. Each of these virtual cameras would be a preset view derived from a dewarped image from a single
fisheye camera placed in the middle of the room.
To add a virtual camera, select Add Virtual Camera from the Camera Control section under Operations.
Populate the Id, Name and Description fields. The Source Camera information will be pre-populated with
information from the currently selected camera.
Click OK.
The virtual camera now appears in your camera list, and can be selected like any other camera.
6.7.10.3 Fisheye Dewarping - Original Version
To select this option, go to Setup-> System Setup->Press for Advanced Configuration->System

Under the GUI Settings tab, set fishEyeV2 to "false".
Click the Fisheye Lens Correction icon on the Video menu.
The Configure Fisheye Correction dialog appears.
Two screens display in the Video tab playback window.
The right-hand screen displays the image from the fisheye camera with two sets of white outlines. For best
results, the entire image from the camera should be visible on the screen. If it is not, use the camera’s
software to change its settings.
The small outline defines the area of the image in the left screen before any pan, tilt, or zoom.
Use the View Port Size slider to adjust the size of the initial view port. In the left screen, you can use the
digital zoom control to adjust the pan, tilt, and zoom in the camera image.
Using the slider controls, adjust the outer white outlines to match the edges of the uncorrected image.
6.7.11 Configuring Fisheye Correction for Synx HD Cameras

If you are using Synx HD fisheye cameras, a different dialog box is available, allowing you to select front end
dewarping options. This can be accessed from the Customize View->Synx Fisheye tab. Drag and drop
this tab down onto the screen.
To enable this, you must be using a Synx HD camera type that has the setting Synx HD Hardware
Fisheye selected on the Advanced tab page for the camera type.
Select the Region, or window in which the camera is viewed. For example, if you have a quad view, region 1
would be top left, region 2 top right and so on.
Select the correct dewarping Mode, for example, with a horizontal layout.
Use the Mounting setting to define whether it is a wall or ceiling-mounted view.
The dewarping options for wall-mounted fisheye cameras are: overview, 180, 180_2PTZ, none.
The dewarping options for ceiling-mounted fisheye cameras are: overview, ptz, 360, 4ptz, none.
Use your mouse to control the red button. This moves the view around the image, as if it were a camera
panning. The slider on the right-hand side is used to zoom in and out.
Controls at the bottom allow you to reverse the direction of the pan, tilt and zoom functions.
To set a Preset, zoom, pan and tilt the image to your chosen view. Select a preset number from the drop-
down menu and click Set.
To view the Preset, select a preset number from the drop-down menu and click GoTo.
6.7.12 Configuring Image Adjustment

You can correct minor image distortions from your cameras directly within Synergy 3. Click the Configure
Image Adjustment button on the Video menu. The Configure Image Adjustment dialog appears.
If you select the Mirror Enabled checkbox, you can reverse the image positions on the screen. The Y Flip
reverses the top and bottom areas of the screen. The X Flip reverses right and left areas of the screen.
If you select the Enabled checkbox in the Rotation section of the dialog, you can use the slider to turn the
image up to 360 degrees.
If you are using an HD projector to display the Video Window, select the Keystone Operation Enabled
checkbox to correct any keystone image distortion. Distortion can occur when projecting an image when the
projector surface is at an angle. You can make adjustments with the Horizontal and Vertical sliders.
6.7.13 Selecting Video Conversion Formats

When you export video from Synergy 3, you can choose whether it is exported in Audio Video Interlaced
(.AVI), Windows Media Video (.WMV) or MPEG-4 Part 14 (.MP4) format.
Click the Video Conversion button on the Video menu to select the export format. The Select Type of
File Export dialog appears.
Select the file format to which to convert the selected video clips and click OK.
If exporting to MP4 format, select whether to transcode the video clips, thereby committing OSD to the file.
Note: If exporting to MP4 format, audio is automatically exported with video.
If you are exporting to AVI format and you select to export uncompressed files, you will be warned that the
file size is large and will take time to export.
Click Yes to proceed with exporting uncompressed files, or No to select another compression option.
Specify the directory to which to save the file.
A progress bar tracks the export process.
Note: When exporting video in AVI format Synergy 3 will automatically downscale this to D1 format
(720 x 486 resolution). WMV video will be converted to full HD.
7 Display Walls
Display walls (or monitor walls) are wall-mounted groups of monitors that allow you to view live and/or
recorded video from multiple cameras at one time, in one location. You can control video for monitors
individually, or issue the same commands to all monitors at once.
Note: The current user will only be able to view a display wall visualization if they have user group
permission to view all the monitors in the visualization. See your administrator for further details.

✓ ✓ ✓
7.1 Display Wall Operation

To operate a display wall, click the Display Walls button on the Views tab. The Display Walls screen
appears. This screen contains the Wall Visualization tab and the Display Walls tab.
7.2 The Wall Visualization Tab

The Wall Visualization tab allows you to look at multiple-screen layouts and control the video in those
layouts. Multiple-screen layouts are created during system setup.
Note: Wall Visualization applies to Synergy 3 display walls only.
The following is a screenshot of the Wall Visualization tab in the Display Walls view.
From this tab you can:

l Switch from one predefined multi-screen layout to another.
l Create new, update existing, and/or delete existing multi-screen layouts.
l View video from multiple cameras on multiple monitors at the same time in one location.
l Select the data and images to appear on the wall such as alarm event information, POS transactional
information, incident and system state statistics, contacts, Persons of Interest, and web URLs.
l Customize your On-Screen Display (OSD).
l Switch between live and recorded video.
l Control video on a single monitor or on all monitors on the display wall.
You can display the names of each individual display wall above it in the wall visualization. To enable this
option, contact your Synectics administrator.
7.2.1 Changing Layout and OSD

You can change the multi-screen layout for your wall display and you can change the On Screen Display
(OSD) for each screen in a layout. The screenshot below shows the Display area of the Wall Visualization
tab.
To change a layout, click the Layouts button. The Select Layout dialog appears.
You can change the layout displayed on the tab to a predefined configuration, or to a custom layout that you
configure. To select a predefined layout, click the Predefined tab in the dialog if it is not already open. Select
a layout and click its associated button. The selected layout appears in the tab. The screenshot below shows
the Full layout selected and is represented in the tab by a single purple rectangle.
To clear a window in a display wall, select it and click the Clear button.
The selected window's feed will clear and the camera's details no longer display in the Wall Visualization
layout.
If you want to configure a custom layout, click the User Configured tab to open it and click New Layout.
The Enter Name dialog appears. Enter a name for the layout and click OK. A button for the new layout now
appears on the User Configured tab.
To change the OSD on your layout windows, select a window and click the Setup OSD button. The
Configure On Screen Display dialog appears.
Click one of the displayed buttons to select the position of the on-screen text display.
Select a text color, font, and font size for your OSD and click OK. If you do not want any OSD on your
playback window, click the Disable All Osd button.
To globally set OSD settings on all clients, click Set Global Osd.
Click Yes to confirm. Upon each client logging out and in again, the new OSD settings will be applied.
To change the size of the OSD pane, click the Component Increment pulldown arrow.
Select a percentage from the pulldown and click OK.
Click OK.
An example change to the font size is shown in the following before and after screen shots.
For more information about configuring OSD,see Video Configuration on page 109
7.2.2 Switching Between Layouts

All available multi-wall layouts are represented by buttons in the Select Visualizations pane on the right
side of the Wall Visualization tab. To view a layout, click the respective button. The layout will appear in the
center panel of the tab, depicted as an array of purple rectangles.
7.2.3 Selecting Displayed Data and Components

For each video playback window in your layout, you can drag and drop various components and data
elements onto it. These will appear both in the visualization on the tab and on your display wall.
The following screenshot shows the Select Draggable Data drop-down menu on the Wall Visualization
tab, with Show Cameras selected.
All cameras become listed in the tree below the drop-down menu.You can drag a camera to a screen in your
layout. The example shows camera 7 dropped to the left window in the layout.
You can also drag any of the components from the Draggable Components group near the top of the tab
onto a selected Video Window.
The following is an example of a display wall where Incident Stats are shown in one window and the Event
Panel in another.
If you click the Show State button, the System State Indicator appears on the right side of the display
wall, as shown in the following example.
If you click the Ticker Tape button, a tape appears at the bottom of your display wall which announces
events, incidents, and login information in real time.
7.2.4 Draggable Data

You can select other data and images to add to your display wall from the Select Draggable Data drop-
down menu in the left panel of the tab. You can drag the items on the menu to the monitor square of your
choice. The following table describes how the data will affect your display wall or your Synergy 3 screen.
Draggable Data Effect on Display Wall/Synergy 3 Screen

Lists your camera groups and cameras on the tab, allowing you to
Show Cameras
switch the camera for a selected monitor.
Show Alarms Lists your alarms and alarm groups on the tab
Lists incidents on the tab, allowing you to select them and view the
Show Incidents
Incident Detail screen.
Lists alarm events on the tab, allowing you to select them and view the
Show Alarm Events
<Alarm Name> Problem dialog.
Show Contacts Displays names and images of selected contacts on your wall.
Displays names and images of selected Persons of Interest on your
Show Persons of Interest
wall.
There are specific macro commands available that allow you to enable GIS functionality. This is an
enhanced mapping feature. See the Macro Command Reference Guide for more information.
Multiple Layout Display functionality is available in the CONTROL and

7.2.5 Display Options

Click the Display Options button at the bottom right-hand side of the screen to choose which sections of
this tab should be displayed and which should be hidden. A list showing all sections of the tab will display and
you can configure which of these sections should be visible. Simply select or de-select what is required from
the list and click Finished. The changes will display instantly.
7.3 The Display Wall Tab

The Display Wall tab is the second tab on the Display Walls screen. It contains buttons representing each
display wall set up on your system. You can select a display wall from this tab and video from its associated
cameras will play on your physical display wall.
The display walls are arranged in groups on your system. Click the Select Group button. The Select
Group of Display Walls dialog appears.
In this example, there is only one display wall group set up--the All Display Walls group. When you click a
group's button to select it, buttons for all display walls in the group appear in the lower part of the tab.
Click a display wall button to launch the display wall.
7.3.1 The Display Walls Tree

To view your display walls in a tree hierarchy, drag and drop the DisWall Tree button in the Device
Selection group of the Customize View menu to any panel in the Primary Window, as shown in the
following screenshot
The display wall groups are listed in the upper panel of the tab and individual display walls are listed in the
lower panel. To select a display wall, double-click it in the tree.
7.3.2 Select IP Monitor Output

When you select a display wall, either from the Display Walls Tree or from buttons on the Display Walls
tab, the Select IP Monitor Output dialog appears.
This dialog allows you to set up and control the display wall. The Current Viewer Layout shows you the
cameras and configuration of the selected layout as it is now, but you can change it.
The Select Time buttons allow you to select footage beginning 5 or 60 minutes from rewind or to select a
specific date and time for the start of video playback. For more details on the Select Time controls, see
Selecting Recorded Video on page 70.
The Display buttons let you select another multi-screen layout, configure the on screen display (OSD), and
operate the Change Display controls (SynergyPro only). For more details on configuring your video
display, see Video Configuration on page 109.
The Control Options let you toggle between live and recorded video, switch to Control All mode, and add
web URLs and Synergy 3 statistics to your display wall.
Control video playback using the standard video playback controls.
You can change cameras in the layout. Click a screen in the Current Viewer Layout to select it. Click a
camera button in the Select Camera area of the dialog. The selected camera now appears in the layout and
plays on your display wall.
The Show Media button allows you to display a web page on a window in your layout.
8 Incident Management
An incident is a permanent record of an event or occurrence that is possibly criminal in nature. Incident
Management is the process through which incidents are identified, analysed, and responded to within your
environment.
Synergy 3's Incident Management is a powerful and configurable way to permanently build video evidence
and manage the information flow regarding evidence collection, analysis, and resolution.
The workflow process allows you to gather all site-specific video (and other information related to the
incident) and use it in conjunction with powerful reporting and search tools.
INCIDENT MANAGEMENT View Control Connect Extend

Document Linking ✓ ✓ ✓
Synergy Server or Stand-Alone Incident Locker ✓ ✓ ✓ ✓
Automated Linkage of Incident to Recorded Video ✓ ✓ ✓
Incident Creation ✓ ✓ ✓
Custom Incident Forms ✓ ✓
Live Incident Collaboration (Multi-Users) ✓ ✓
Person of Interest (POI) ✓ ✓
8.1 The Incidents Tab

The Incidents tab is an important Incident Management tool, because so much functionality is available in
one place. In this tab you can:
l View incident details.
l View incident video.
l Lock and unlock incidents to prevent tampering or unwanted modification.
l Add new incidents to the database.
l Delete incidents from the database.
l Permanently save an incident to an incident locker.
l Report on incident data.
Select the Incident Video view from the Views menu.
This view contains the Incidents tab.
This tab lists all existing incidents that fall under the time period displayed in the Search Filters drop-down
menu, including those that have not been saved to an incident locker.
If an existing incident that has not been saved to an incident locker nears the time at which it is to be
decimated (permanently deleted), its row in the list is highlighted in red and states the time remaining before
it will be decimated.
Setup: There is optional configuration for incident decimation labelling. See your Synectics system
8.1.1 Searching for Incidents

Use the Search Filters to define the time period or related data for which you want to search for incidents.
Click Search. The incidents matching your search criteria appear listed on the tab.
The Common Dates drop-down menu provides a selection of dates you are most likely to use and the days
of the last month for quick access.
To view the details of an incident, double-click it in the list. The Incident Details dialog appears.
If you want to edit the incident details, enter your changes and click Save. The Incident Save confirmation
message appears.
Click OK.
Note: Any modifications to the Incident Details dialog will be timestamped.
For detailed information about the Incident Details dialog, see The Enter Incident Details Dialog on
page 144.
8.1.2 Incident Operations

To perform range of operations related to incidents, click the Operations button in the bottom left-corner of
the Incidents tab.
8.1.3 Creating New Incidents

If you want to create a new incident, click the New button in the lower area of the tab. The Incident Details
dialog box appears, populated with a new incident ID number and the current date and time. A new line item
for the new incident appears on the Incidents tab table.
Enter information in the Incident Details dialog box. For detailed information, see The Enter Incident
Details Dialog on page 144.
8.1.4 Locking and Unlocking Incidents

If you want to lock an incident, select it, click Operations and then the Lock Incident button. The Confirm
Lock Incident dialog appears.
If you select Yes, the Confirm Permanent Incident Lock dialog appears.
If you click Yes, the incident will become permanently locked.
If you want to unlock an incident, and have sufficient privileges, select it, click Operations and then the
Unlock Incident button. The Confirm Unlock Incident dialog appears.
Click Yes.
8.1.4.1 Viewing Incident Video
To view video footage already associated with the selected incident, click Operations and then Video. The
video window located next to the Incidents tab will display the associated video footage.
8.1.4.2 Saving Incidents to Lockers
To save an incident to an incident locker, select the incident and click the Save to Locker button.
The Confirm Incident Movement dialog appears.
Click Yes.
Note: For more information about incident lockers, see Incident Lockers on page 185.
You can generate a report of the data on the Incidents tab. The report format options appear as radio
buttons in the lower right section of the tab. Select the radio button for the format you want and click the
Save Data As button.
The following is a screenshot of the Summary of Incidents report in .pdf format.
8.2 The Enter Incident Details Dialog

As you are viewing live footage, there will be many instances requiring you to save a record of certain events
as an incident. When you initiate an incident, you are in Live Incidents Mode.
There are two ways of initiating an incident, depending on which option of incident recording you have
chosen. See your Synectics administrator for further details.
Clip Mode
In Clip Mode, Synergy 3 keeps track of any changes of camera in both live and recorded video, and adds
the appropriate clips into the clip basket. These can then be reviewed before being saved to an incident or
discarded.
To begin, click the Start Clip Mode button on the Task Bar at the bottom of the Primary Window, as
shown in the following screenshot.
Each time you change camera, or use the clock to search for a specific time, a new clip is automatically
created and added to the clip basket.
Once you have the footage that you need, click Stop Clip Mode.
A final clip is added to the clip basket.
The clips can now be reviewed and, if required, added to an incident. For further details, see Saving Clips to
a New Incident on page 173.
Incident Mode
In Incident Mode, Synergy 3 allows you to manually select and save a clip directly into a new incident. This
mode does not give the option of reviewing or discarding clips.
To begin, click the Start Incident button on the Task Bar at the bottom of the Primary Window, as shown
in the following screenshot.
Once you have the footage that you need, click Stop Incident.
The Enter Incident Details dialog appears.
The dialog is composed of several functional tabs; descriptions of each follow. The buttons shown in the
following screenshot are at the bottom of each tab. Use them to view video of the incident, generate a report
of the information on the tab, save changes to the tab information, and close the tab.
Note: Depending upon your Synergy 3 license tier, you may have options for customizing the
Incident Details dialog and associated reports. This manual describes the default versions of the
Incident Details dialog and reports.
You can open and close the Enter Incident Details dialog at any time (without closing the incident) to add
more cameras or clips to the incident. To do this, go to Views>Live Incidents and in the Incident Manager
tab, click Re-open Incident.
8.2.1 The Main Details Tab

The Main Details tab contains the primary description of the incident.
If the incident is a gaming related incident as shown in this example, you will also be able to make selections
from the Game Type and the Loss Type drop-down menus. Enter the amount of money lost in the
Amount field. Enter the dealer's name in the Dealer Name field. Enter the dealer's badge number in the
Dealer's Badge field.
Enter a description of what took place in the window below the Loss Type menu.
8.2.2 The Comments Tab

Use the Comments tab to view, edit, and add comments to an incident. The following is a screenshot of the
Comments tab.
The tab includes the name of the user who entered the comment and a timestamp for each comment.
If you want to edit a comment, select it in the list and click the View/Edit Comment button.
The Incident Comment Details dialog appears.
Enter your edits in the window and click OK.
To add a new comment, click the Add Comment button.
The Incident Comment Details dialog appears.
Enter your comment in the window and click OK.
To delete a comment, select it in the list and click the Delete Comment button.
The Confirm Deletion of Comment dialog appears.
Click Yes. When you are finished entering or editing incident details, click Save. The Incident Save
confirmation message appears.
Click OK.
8.2.3 The Camera List Tab

The Camera List tab shows a list of all cameras that were used to record video saved to the incident.
The list includes the camera name and number, the video timeframe, the user, and user comments. The
cameras appear in the order is which they are saved to the incident. You can rearrange entries in the list
using the Move Up and Move Down buttons. When you play this incident, the clips will play in the
descending order saved on this tab.
The View Entry and Add Entry buttons are disabled by default, as Synergy 3 displays a list of all cameras
saved with the incidents.
If you want to export the video to a removable disk, click the Removable Disk button. The Removable
Disk Export dialog appears.
Click OK.
If you want to include the Media Player in your export, click Yes. If not, click No.
The Select Drive dialog appears.
Select the drive that you want to use and click OK. The Starting Export Process dialog appears.
Click OK. The Export Space Summary dialog appears indicating the amount of video footage requested
and the available space on the disk.
Click OK. When the save is complete, the following message appears on the Events tab.
When you check the removable drive, you will see the video files in a folder named recorded_video_data.
Note: When the files are copied, the Synectics Media Player is also copied to the folder; you can
use it to play the video files.
8.2.4 The Responses Tab

Use the Responses tab to record certain types of incident responses made external to Synergy 3, such as
telephone calls to the police, medical personnel, the fire department, or any other emergency personnel.
You can track the time calls were made, and the arrival and departure time of the responders.
Setup: External responses are set up in Setup->System Setup->Incidents->Setup Response

Types.
To add details for an emergency response, click the Add Entry button. The Edit Response Details dialog
appears.
Make a selection from the Response Type drop-down list.
Click the Called, Arrived, and Departed buttons. The Select Date dialog appears after each, as shown in
the following screenshot.
Enter a time for each category. This creates a timestamp for each action.
Enter any relevant information in the Notes field in the Edit Response Details dialog and click OK.
Click Save on the Incidents Details tab.
If you want to edit an entry on the Responses tab, click the entry and the View Entry button. The Edit
Response Details dialog appears with the entries for this response.
Make edits as needed and click OK.
8.2.5 The Transactions Tab

The Transactions tab is a record of all actions (transactions) taken by all system users regarding the
incident from start to close. The following is a screenshot of the Transactions tab.
The record includes columns for the user who made the transaction, the date and time it occurred, and a
description of the transaction.
8.2.6 The Images Tab

The Images tab is a repository for all snapshot images related to the incident. The following is a screenshot
of the Images tab showing the list of images and their timestamps for this incident.
Click an image in the list to view it in the Image Preview window on the right side of the tab.
To view the image in Windows Photo Viewer, click the Display button.
To view all images saved to the incident, displayed in succession, click the Slide Show button.
If you right-click anywhere in the image during a slide show, the Slide Show Context Menu appears.
You can adjust the playback or exit the slide show and return to the image shown in Windows Photo
Viewer.
To return to the Images tab, click the red x in the upper right corner of the Windows Photo Viewer.
To add an image to this incident, click Add Image. Navigate to and select the required image (snapshot).
To send the image to users on another workstation, click Broadcast. The Broadcast Image dialog
appears.
To include a message with the image, enter it in the Message Text field at the top of the dialog.
In the Select column, choose the recipients of the broadcast. If e-mail is set up on your Synergy 3 server,
you can also enter e-mail addresses in the Email To field.
Click Send. Each recipient will receive an alert in the Events tab that there is a new message.
Recipients can click the message to open and see the incident image.
8.2.7 The Evidence Tab

The Evidence tab is a record of evidential items saved to the incident, as shown in the following screenshot.
To add an evidence file, click the Add File button. The Open dialog appears.
Note: As well as video evidence, it is now possible to add other files such as PDFs or Excel files.
Select the file that you want to add. Click Open. The Enter Evidence Description dialog appears.
Enter a description of the evidence file and click OK. The file is added to the Evidence tab.
If you want to designate a level of sensitivity to the video associated with the evidence, make a selection from
the Video Sensitivity drop-down menu.
If you want to make the file password-protected, click Set Password. The Enter Password dialog
appears.
Enter a password of at least 8 characters and a mix of letters and numerals. Repeat the entry and click OK.
To view an evidence file, select it in the list and click View File.
8.2.8 The Related Data Tab

The Related Data tab is a repository for contacts, persons of interest, alarms, and alarm event data related
to the incident. The following is a screenshot of the Related Data tab.
Depending on what data you want to add, click the Add Contact, Add Person Of Interest, Add Alarm, or
Add Alarm Event button. The Select Entry dialog appears for the Add Contact, Add Person of
Interest, and Add Alarm buttons.
Make your selection to add data to the Related Data tab and click OK.
If you add a Person of Interest, click the Data ID to navigate to the View Person of Interest dialog. For
more information, see Adding Persons of Interest on page 234.
If you want to add an alarm event to the incident, click the Add Alarm Event button. The Alarms Today
dialog appears.
You can search for alarm events by dates or data using the Search Filters at the top of the dialog.
This dialog shows all the alarm events that took place on the selected day or days. You can save the data in
a number of formats; the options are available via radio buttons in the lower area of the dialog.
Make your selection to add data to the Related Data tab and click OK.
8.2.9 Saving Incident Details

Click Save to save any changes you make to any tab on the Incident Details dialog, including adding
comments and images.
Alert: Saving entries and edits to the Incident Details dialog saves important incident data and
images, but it does not save the incident video to the Incident Locker.
Note: Saving incident footage to the Incident Locker prevents the footage from being deleted
once it is past its retention date; it also makes for easy retrieval when you need to produce
evidence. For more information, see Incident Lockers on page 185.
8.2.10 Creating Incident Reports

You can report on data on every tab on the Incident Details dialog. The report output can be in HTML,
PDF, or Summary PDF (a shorter version of the PDF) formats. These reports can be used internally or sent
to authorities to be used as evidence in courts of law.
The following screenshot shows the Incident Details dialog with callouts to the report output options.
The following is a screenshot of the first page of the incident report for incident 130 in HTML format.
The report contains data from the Main Details tab, the Camera List tab, the Response tab, the
Transactions tab, and .jpg files of all images on the Images tab.
The following is a screenshot of the first page of the incident report for incident 130 in pdf format.
The PDF report format is the most comprehensive of the three formats, containing all data from the Main
Details tab, the Camera List tab, the Responses tab, the Evidence tab, and .jpg files of all images on the
Images tab.
The Summary pdf report format is the briefest of the three reporting formats, containing only data from the
Main Details tab.
8.3 The Incident Manager Tab

The Incident Manager tab gives you another way to access existing incidents and to start new ones. Select
Live Incidents from the Views menu. The Incident Manager tab is in the lower right panel of this view.
All incidents currently open are displayed in the Incident Manager tab. The selected incident is marked by a
green checkmark.
If you want to see the details of an incident, select it in the list and click the button to the right of the incident
listing on the tab. The Incident Details dialog appears, with tabs of various incident data.
For detailed information about the Incident Details dialog, see The Enter Incident Details Dialog on
page 144
If you want to start a new incident, click the Start Incident button. The Enter Incident Details dialog
appears in which you enter the applicable incident information.
If you want to review the Persons of Interest (POIs) associated with this incident, click the Related Persons
of Interest button. The Persons of Interest tab appears.
In this tab, you can create new POI records, delete POI records, view incident records associated with POIs,
broadcast POI record information to other users, and save POI information in various file formats
If you want to review the contacts associated with this incident, click the Related Contacts button. The
Contacts tab appears on the left panel of the Live Incidents view .
In this tab, you can access information for each existing contact record, create new contact records, delete
contact records, import contact data, and save the Contacts tab data in various file formats.
If you need to add additional cameras, footage, and/or information to an incident, click the Re-Open
Incident button. The Review Incidents dialog appears.
Use the search tools in the Incident Selection Parameters area to find the incident you need to modify.
Note: Once created, saved and locked, an incident may only be unlocked and edited by a user with
Amend Incident Details permission. See your administrator for further details.
8.4 The Collaborate Tab

When you are in Live Incidents Mode, use the Collaborate tab to broadcast messages and screen
images associated with the current incident to other Synergy 3 users. They can then assist in monitoring the
incident and completing any necessary tasks.
Click the Live Incidents button on the Views menu. The Live Incidents view appears. The Collaborate
tab is located in the lower right panel, as shown in the following screenshot.
Start an incident by clicking the Start Incident button on the Task Bar. You will see the incident in the
Incident Manager tab.
Type your message to other users in the Collaborate tab window. Click the Send Comment button. The
Send Message dialog appears.
Select the message recipients either by selecting a user group from the Select User Group drop-down
menu, or by selecting checkboxes that correspond to individual users. If you have a mail server configured
for use with Synergy 3, you can also enter e-mail addresses in the Email To field.
Click Send.
If you want to include the image currently displayed on the Video tab playback screen, click the Send Image
button. A snapshot is sent with the message.
The message recipients will receive notification that they have a message in the Events tab:
When the recipients click on the Events tab message, details of your message appear.
If these users want to send you a reply, they click Reply. If they want to collaborate, they click Collaborate
and the Incident Details dialog opens on their workstations.
If you want to see details for the current incident, click the Show Form button. The Incident Details dialog
appears.
If you want to change the background color for the listing of the current incident on the Incident Manager
tab, click the Set Incident Color button. The Select Incident Color dialog appears.
Make a color selection from the Swatches tab and click OK. The incident listing now has the selected
background color.
8.5 Saving Clips to an Existing Incident

To save clips to an existing incident, open the Clip Basket tab on the right panel of the Secondary
Window. All currently available clips are displayed in a tree view.
Click the Add to Existing Incident button on the lower right area of the tab. The Select Incident for
Saved Footage dialog appears.
If you click the Current Incident button, the Incident Amendment Warning appears.
Click OK. The Manage Evidence For Incident dialog appears.
There are two windows in the dialog:
Video Not Required for the Incident – clips in this list will not be added to the incident.
Incident Video to Keep – clips in this list will be added to the incident.
Note: Clips already saved to the incident appear in red.
Use the forward arrow button to add individually selected clips to the Incident Video to Keep list or the
double forward arrow button to add all clips to the list. Use the backward or double backward arrow buttons
to move clips from the Incident Video to Keep list to the Video Not Required for the Incident list. You
can arrange the order of the Incident Video to Keep clips by using the up and down arrow buttons.
Once you have selected all clips to save, click Save. The Amend Evidence on <server> dialog appears.
Click OK. The selected clips in the Clip Basket are saved to your selected incident.
If you click the Find Other Incident button, the Review Incidents dialog appears.
Select the incident to which you want to add video clips and click OK. The Incident Amendment Warning
dialog appears.
Click OK. The Manage Evidence For Incident dialog appears for the selected incident. Select the clips
you want to save to the incident as described for saving clips to the current incident.
Click Save.
The Amend Evidence dialog appears.
Click OK. The selected clips in the Clip Basket are saved to your selected incident and a Started Save
message appears on the Events tab.
When the save is complete, an Activity Complete message appears on the Events tab.
Click the message and the Confirm Hash Test dialog appears. The Hash Test ensures that the incident
information is valid and not corrupted in any way.
Click Yes. If there are no problems with the video, the Video Integrity Test OK dialog appears.
The above message does not necessarily mean that all footage was successfully saved to the incident. If all
footage is successfully saved, a message appears the Events tab, as shown in the following screenshot.
Click the message. The Incident Saved and Validated dialog appears.
Click OK. The Confirm Hash Test dialog appears.
Click Yes.
The following transaction record is also added to the incident:
Validation Complete. All files for the Incident Successfully Loaded.
You can view the transactions for an incident on the Transactions tab of the Incident Details dialog.
Note: Performing the validation and having the transaction record is important, as the incident may
be used as evidence in a court of law. The Transaction tab provides details of how an incident was
updated or modified; these details can be used to demonstrate chain of custody (or as other
evidence).
8.6 Saving Clips to a New Incident

The Creating New Incident functionality is available in the CONTROL and
There may be times when you want to create an incident based upon previously recorded clips. You can do
this using the Clip Basket to save some, or all, of the clips stored there to a new incident. To save all clips to
a new incident, open the Clip Basket tab on the right panel in the Secondary Window. All currently
available clips are displayed in a tree view.
Click the Save As New Incident button. The Enter Incident Details To Save dialog appears.
Enter a description of the incident in the Description Of Incident field. The description should allow the
incident to be easily identified by other users. Click OK.
If the incident has POS data associated with it, and the selected camera has more than one POS station
associated with it, you are asked which POS station you want to export. This is to avoid exporting irrelevant
POS data to an incident relating to another POS station.
Select each POS station that you want from the Available Devices column on the left side of the dialog, and
click the forward arrow button. The selected POS stations are added to the Selected Devices column on
the right side of the dialog. You can use the double forward arrows to select all POS stations. If you want to
move POS stations back to the Available Devices column, use the back arrows.
When you are finished selecting POS stations, click OK.
The incidentUserGroupExplicitPermission system property is a way of controlling user group access to

incidents. If the incidentUserGroupExplicitPermission configuration setting is set to True, you have the
ability to select which user groups can access each individual incident.
If the incidentUserGroupExplicitPermission configuration setting is set to True, the following dialog box
appears.
Note: To set the configuration setting, go to Setup-> System Setup->Press for Advanced
Configuration->System Properties->Central Configuration Settings. You will need a
permission of Incident User Group Permission Edit to be able to do this. If you are unsure, see
your system administrator.
Select or deselect the checkboxes in the Allow column to identify which user groups can see this incident.
Click OK.
Note: You can also change which user groups can see an incident after it has been created and
saved. For more details, see Amending Incident Permissions on page 230.
The Saving To <server> dialog appears.
Click OK
The above message does not necessarily mean that all footage was successfully saved. Check the Events
tab for further messages, as described below.
If all footage is successfully saved to the incident, the following confirmation message appears in the Events
tab.
Click the message to validate the save. The Incident Saved and Validated dialog appears.
Click OK.
The following transaction record is also added to the Incident Details dialog on the Transactions tab.
Validation Complete. All files for the Incident Successfully Loaded.
evidence).
Note: It is possible to display the file sizes of newly saved incidents so that you can see how much
disk space is remaining. See your Synectics system administrator for information on how to
configure this.
8.7 The Incident Clips Tab

When you are working in the Incidents Video view, the Incidents Clips tab appears in the lower right
panel of the Secondary Window and adds functionality to the Clip Basket.
There are buttons for three modes in the Select Operational Mode panel to choose from, depending upon
what you need to do.
8.7.1 The Manage Incident Video Clips Mode

In this mode, you can access any clips saved to incidents. Clips are listed in the tree structure in the lower
panel of the Incidents Clip tab. To play a clip, click it in the list.
If you click the Incident button in the Current Incident Details panel, the Incident Summary dialog
appears.
This dialog displays details about the currently selected incident (at the top of the list) as well as about all
incidents in the system.
You can report on the data in this table. Use the Search Filters to narrow your report to a specific incident
or you can report on all incidents in the list. You can also filter the data by selecting column-level values. For
details on filtering reports with column-level values, see Filtering Reports on page 332.
To generate a report, when the data that you want is displayed, select an output format and click the Save
Data As button at the bottom of the dialog.
If you want to change the order of a clip in the list, select it in the list and click the Move Clip Up or the Move
Clip Down button.
If you want to delete a clip from the incident, select it in the list and click the Remove Clip button. The
Confirm Remove Clip dialog appears.
Click Yes.
If you want to trim a clip down, play the video to where you want to trim it, or use the time slider to get to the
point where you want to trim. Click the Cut Into Clip tool (scissors icon) on the Video Controls tab. To
save the change, click the Save Clip button on the Incident Clips tab.
8.7.2 The Manage Incidents Snapshots Mode

In this mode, you can view and manage incident-related snapshots and add and remove snapshots to
incidents. Click the Manage Incidents Snapshots button (middle button under Select Operational
Mode).
Note: An incident must already be selected to capture, browse for and remove images from
incidents.
8.7.3 Viewing Snapshots

All snapshots saved to the currently selected incident are listed in the tree structure in the lower panel of the
tab. If you hover your mouse over a snapshot in the tree, a tooltip of an image thumbnail appears.
8.7.4 Deleting Snapshots

If you want to delete an image from the incident, select it in the tree and click the Remove Image button. The
Confirm Remove Image dialog appears.
Click Yes. The image is removed from the incident and no longer appears on the tree.
8.7.5 Adding Snapshots

If you want to take a snapshot of the current image and add it to an incident, click the Capture Image and
Add to Incident button. The Enter Name for Image dialog appears.
Enter a name for the snapshot and click OK.
The Image Saved dialog appears.
Click OK. The snapshot is added to the incident and appears on the tree.
8.7.6 The Related Persons of Interest Mode

In this mode, you can view and manage Persons of Interest (POI) related to an incident. Click the Related
Persons Of Interest button.
8.7.7 Viewing Persons of Interest

All POI related to the selected incident appear in a tree in the lower part of the tab. Click a POI in the tree.
The View Person of Interest dialog appears.
Here you can see all collected details and images saved for this POI. If you want to add an image to the
dialog for this POI, click a tab that has no image. Click the Select New Image button. A standard Open
dialog appears.
Select an image and click Open. The image is added to the tab on the View Person of Interest dialog.
8.7.8 Adding Persons of Interest to Incidents

If you want to add a POI to the selected incident, click the Add Person of Interest button. The Person of
Interest dialog appears.
Select the POI that you want to add to the incident and click OK. The POI is added to the incident and
appears on the tree.
8.7.9 Removing Persons of Interest from Incidents

Select the POI that you want to remove from the incident and click the Remove Person of Interest button.
The Confirm Remove Clip dialog appears.
Click Yes. The POI is removed from the incident and no longer appears on the tree.
8.8 Incident Lockers

Synectics' incident lockers are secure, long-term, dedicated storage devices for recorded CCTV footage.
These data stores allow evidence to be catagorized, sectioned, and secured so that only users with proper
permissions can view, copy, and produce evidential output of relevant footage. The locker system uses
Synergy 3’s logging system to access all saved incident information and additional evidential information
such as viewing users, times, dates, and copies produced.
Note: Information will be retained even if camera names are changed or PSNs are changed or
deleted.
To open an incident locker, click the Manage Lockers button in the Incidents Group on the Video menu.
The Select Locker dialog appears.
Select the locker that you want to open. The View Locker Contents dialog appears, with the locker name
in the title bar.
This dialog provides information about all incidents currently in the locker, including those that are saved, in
the process of being saved, and those whose save failed. Use the scroll bar at the bottom of the dialog to see
all of the columns.
The Search Filters allow you to display the incidents in the locker between specific dates or incidents
containing searchable data that you entered.
The Current Locker Usage bar displays the current percentage of used locker storage space.
The Locker Status column displays the status of the incident in the locker, as shown in the following table.
Locker Status Definition

Saved in Locker The incident is completely saved to the locker.
Saved in Locker % Shows percentage of files saved to the locker; the incident is still accessible.
Import Started The incident is in the process of being saved to the locker.
Import Error - Copy The incident could not be saved to the locker.
Video Deleted Video for the incident is deleted.
If the checkbox in the Archived? column is selected, the incident has already been burned to a CD or DVD
or copied to a removable drive. This column is read-only.
Double-click on any incident row to play its associated video clips. For more information on playing incident
video, see Privacy Zones on page 207..
8.8.1 Saving Incidents to an Incident Locker

To save incident video to an Incident Locker, click the Incident Video view on the Views menu. This view
features the Incidents tab, which contains a searchable list of your incidents.
Select the incident that you want to save to the locker and click the Save To Locker button in the lower part
of the tab. The Confirm Incident Movement dialog appears.
Click Yes.
If the total incident size exceeds a pre-configured certain amount, the following notification displays:
To proceed with the incident save, click OK.
To abort the incident save, click Cancel.
Setup: To configure the amount in MB after which to warn before saving an incident, go to Setup-
>System Setup->Press for Advanced Configuration->Central Configuration Settings. On
the Incidents tab, select the checkIncidentSizeBeforeSaveMB row. Edit its Current Value cell
to specify the amount in MB (for example, a value of 200 would warn upon incident sizes greater
than 0.2 GB). Click Save and restart the Synergy 3 client application.
The following screenshot shows the status of the save in the Video Location column of the table.
If at any point you realize that you need to cancel the process of saving to the incident locker, you can go to
Forms and Reports -> System Status -> System Status -> Digital Recording -> File Transfer
Queue and select Stop Save for the process you wish to cancel. If any video has been saved, only the
percentage completed will display in the incident locker.
Another way to save an incident to an Incident Locker is to import it. Click the Manage Lockers button on
the Video menu.
The View Locker Contents screen appears.
Click the Import Incident button. The Review Incidents dialog appears.
Find the incident you want to save to the locker using the Incident Selection Parameters. Select it and
click OK. The Confirm Incident Movement dialog appears.
Click Yes.
Note: By default, the incident is saved with the same video sensitivity level of the user group to
which the user that saved the incident.
To cancel the saving of an incident, go to: Forms & Reports->System Status->Digital Recording->File
Transfer Queue.
Select a file related to the incident. All files relating to the incident will be selected.
Click Stop Saves.
In the confirmation dialog box, click OK.
Note: The save queue might take some time to clear. If the files relating to the incident do not clear
from the list after a few seconds, click Refresh.
8.8.2 Incident Locker Reports

You can run reports on the View Locker Contents dialogue information. Using the Search Filters on the
dialogue, display the dates and associated incidents that you want for the report.
Select an output format from the radio buttons and click the Save Data As button. Your report appears in
the selected format.
8.8.3 Validating Incidents

Validating an incident means checking the status of the incident information saved to an Incident Locker. It
will confirm that all video files successfully saved to the locker or that some files did not, in which case, you
can try to perform the save again.
8.8.3.1 SHA-2 Message Digest Algorithm
Synergy 3 uses the standard SHA-2 Message Digest Algorithm to create a unique 256 bit fingerprint which
is embedded in the one minute video file at point of creation. Subsequently, this calculation can be repeated
and if any single piece of information has changed, the resulting SHA-2 fingerprint will be changed as well.
When evidence is exported from Synergy 3, the SHA-2 hash should be noted. The evidence can be audited
for alteration or corruption by recalculating the SHA-2 hash and comparing it to the recorded SHA-2 hash.
They will match if no changes were made.
To validate an incident, select it in the View Locker Contents list and click the Validate button.
If the status of the selected incident is Saved in Locker, the Incident Saved And Validated dialog
appears.
Click OK. You will now be given the opportunity to check the Hash Test of the video. The Hash Test checks
that the checksum on the video file is the same as when recorded, proving that files have not been modified.
Click Yes. If the video integrity is OK, the Video Integrity Test OK dialog appears.
Click OK.
When an incident is successfully validated, the following transaction record is added to the incident:
Validation Complete. All files available for incident Successfully loaded.
Note: You can configure the system in such a way that the validation messages are color-coded
according to their status. See your system administrator for details. Successful messages are
color-coded in green. If a message is unsuccessful in any way, it will display in red, as shown:
You can view the transaction records for an incident on the Transactions tab of the Incident Details
dialog.
evidence).
8.8.4 Copying Incidents

If you want to make a copy of an incident and save it to the incident locker, select it from the list in the View
Locker Contents- <locker name> dialog.
Click the Copy Incident button.
Select the evidence locker to which you wish to store the copy. A copy of the incident is saved to that locker
with a new ID number.
8.8.5 Merging Incidents

You can configure the incident locker to allow incidents to be merged. This process copies the contents of
the incident folder from one folder to another. The incident in Synergy is updated to contain the additional
incident cameras.
To merge the incidents, select a given incident in the Incident Locker and select Merge Incident.
You will be asked to select an incident into which you wish to merge video from another incident. The
contents of this second incident will then be copied into the first, and the database will be updated. The
second incident will remain unchanged, while the first incident will now contain the video footage from both
incidents.
It is possible to merge an incident even if the retention period has expired, provided that the associated video
exists on either the PSN or the Incident Locker.
8.8.6 Importing Incidents

You can import incidents to the Incident Locker from the View Locker Contents dialog. To import an
incident, click the Import Incident button.
The Review Incidents dialog appears, listing incidents saved on the PSN, but not yet saved in the locker.
Select the incident you wish to import and click OK. The Confirm Incident Movement dialog appears.
Click Yes. The incident is added to the locker contents.
Note: If the system appears to stall whilst importing or saving an incident, it is recommended that
you restart the incident locker.
8.8.7 Saving Incidents to CDs/DVDs

To burn saved incident clips to a CD, DVD, or DVD+R DL, click either Burn CD or Burn DVD.
To select incident(s) to be burned, click Browse Lockers.
Select the incident or incidents to be burned.
To include and exclude specific incident clips from the burn list, select the Subset checkbox.
By default, Synergy 3 orders files to be written by date because a common evidential requirement is for
incident clips from the same timestamp or time period from multiple cameras to be supplied to authorities.
Setup: It is possible for Synergy 3 to instead order files sequentially, where all clips relating to an
incident from the first relevant camera are burned to disc before all those from the next. There is an
optional configuration for sequential file burning. See your Synectics system administrator for
details.
To include a camera's range of incident clips on the disk, select its adjacent Include? checkbox.
Once you have selected all of the required incident clips, click OK to return to the previous screen.
Insert the disk to be burned into your machine's optical disk drive.
From the Disk Size drop-down menu, select which disk type you are using; CD or DVD, or Dual Layer.
Disc Type Approximate Capacity

CD-ROM 700 MB
DVD 4.7 GB
DVD+R DL (Double Layer, also known as Dual Layer) 8.5 GB
Note: As the previous table demonstrates, a DVD can hold a greater amount of data than a CD,
and a Double Layer (DVD+R DL) disc can hold approximately twice the amount of data that a DVD
can. Depending on the total size of the selected incident clips, multiple discs (of the same type)
might be required to burn the entire selection.
To include a copy of the Synectics Media Player 2 application on the burned DVD, select the Include Player
checkbox.
Note: For information on how to use the application, see the Synectics Media Player 2 User
Guide on the Synectics Global Support Portal.
To commence the disk burning process, click Burn Disk.
The system calculates the files to be burned.
A dialog box stating the quantity of discs of the selected type required to burn the selected incident(s) or
incident clips. Click OK to proceed, or Cancel to return to the previous screen.
The system prepares the files for burning. When the files are readied, the following menu displays.
In the Title field, enter an appropriate name for the disc to be burned, or leave the entry at its default value.
From the Drive drop-down menu, select the optical disc drive containing the disc to be burned.
To proceed with burning the disc, click Burn.
The progress bar tracks the percentage of the files that have been burned to the disc.
If you need to stop burning the disc partway through the burning process, click Abort.
Upon completion, a confirmation message is displayed.
A dialog box displays, giving you the option of burning another copy. Click Yes to burn the selected incident
clips to another disc, or No to end the burning process.
Once 100% of the files are burned to disc, or you have aborted the burning process, click Close to return to
the previous screen.
8.8.8 Saving Incidents to a Removable Drive

You can save incidents to a removable drive for export to third parties, for back up, and to create storage
room in your incident lockers.
To copy an incident to a removable drive, select it from the list in the View Locker Contents dialog.
Click the Copy to Drive button.
Note: The Copy to Drive button is present only if your system is set up to allow this option.
The Select Drive dialog appears.
Make your drive selection from the Select Drive Name drop-down menu and click OK. The Starting
Export Process dialog appears.
Click OK.
The incident will be saved in a folder named recorded_video_data that is automatically created by the
system. You can also create your own target sub-folder. See your system administrator for details.
Note: Synectics Media Player 2 will also be saved to the removable drive. You can use this to play
the incident footage on a PC; see the Synergy 3 Media Player 2 User Guide on the Synectics
Global Support Portal for more information on this application. If you are using non-modal dialog
boxes in Synergy, you will be given the option of whether or not you wish to include the Media
Player when saving.
8.8.9 Saving Incidents to a Review Locker

A review locker is an incident locker that holds surveillance footage to be viewed by non-surveillance
employees. These lockers give individuals access to select footage without giving them access to all
surveillance video.
To copy an incident to a review locker, select it from the list in the View Locker Contents dialog.
Click the To Review Locker button. The incident is saved to the review locker.
To view the contents of a review locker, click the Review Lockers button in the Incidents group on the
Video menu.
Note: The To Review Locker button is visible on the View Locker Contents only if you have a
review locker set up on your system.
The Select Required Incident dialog appears, listing all the incidents currently in the Review Locker.
To view the video for an incident, select it in the list and click Select.
To delete an incident from the review locker, select it and click Delete. The Confirm Delete Of Incident
dialog appears.
Click Yes.
8.8.10 LTO Backup

LTO (Linear Tape-Open) saves an incident to magnetic tape.
To back up (or save) an incident to LTO, select the incident from the list in the View Locker Contents-
<Locker Name> dialog.
Click the LTO Backup button. The LTO Save for Incident dialog appears.
Click Yes.
The LTO Backup started dialog appears.
Click OK.
8.8.11 Removing Incidents

You can remove incidents from a locker if they are no longer required as evidence. You can also remove
incidents to create more space on the PSN so that other incidents can be saved to the locker.
Note: When you remove incidents from an incident locker to create more space, be sure to back
them up to a CD, a DVD, or a removable drive.
To remove an incident, select it from the list in the View Locker Contents- <locker name> dialog.
Click the Remove Incident button. If the incident has not been backed up, the following Confirm Removal
dialog appears.
If the incident has been backed up, the following Confirm Removal dialog appears.
If you select Yes in either case, another Confirm Removal dialog appears for final confirmation.
Click Yes or No.
Alert: If you remove the incident, it will be permanently removed from the locker and permanently
deleted if you have not backed it up.
8.8.11.1 Playing Incident Video
Select the Incidents Video view from the Views menu. Select the incident from which you want to play
video on the Incidents tab and click the Video button.
The incident video that you selected begins to play in the Video Window. Use the Video Control options to
control the playback.
To switch to video from a different incident, return to the Incidents tab, select the new incident, and click the
Video button.
Select Sync Play on the Incident Clips tab to determine whether clips from the same timeframe are played
in parallel or simultaneously. If selected, and you have a combination of clips from that time period, they will
automatically play in parallel in an appropriate video layout.
For example, if you have four clips playing, they will play in a quad layout. If there are between 5 and 9, a 3x3
layout will be selected.
If you have several clips from the same camera with overlapping times, these will be shown in parallel.
Defining Incident Video Areas of Interest

You can define an area of interest in the Video Window that others should pay particular attention to by
drawing a box around that area. This feature is useful in drawing attention to incident action that might be
fast, subtle or otherwise hard to spot.
To define an incident video area of interest:
Right-click anywhere in the Video Window to open the Video Context menu and click Define Incident
Area. You can remove it again by selecting Clear Incident Area.
In the required area of the Video Window, click and drag the left mouse button until the resulting box
highlights the whole of that area in red. Once the region design is complete, the box will display with a solid
red border to make it easier to see the contents of the area.
To add a comment to the defined incident video area, click the box and type into the resulting dialog box.
When the incident clip is played, the area of interest and comment is highlighted.
Click Select Times to see the times currently set for the incident area. You have the option to amend these,
if required.
Click Show Incident Area to show the area during playback. Otherwise it will not be shown.
Displaying Image(s) Alongside Incident Video

This feature is particularly useful when searching incident video for specific elements; for example, missing
persons.
If any image(s) to be displayed are of an external source - for example, a smartphone - ensure that these
have already been placed in a suitable location that is accessible by your Synergy 3 system.
Go to Video->Manage Snapshots.
Click Select Incident. Navigate to the incident with which to associate the image(s).
Under Saved Snapshots, select the image(s) to associate with the incident.
Click Add All To Current.
Click Close.
Go to Views->Incident Video.
Under Incidents, select the incident.
At the bottom of the screen, click Video to begin playback of the incident video.
Note: In the Video Window, ensure that the layout consists of more than one panel.
Under Incidents, double-click the incident. In the displayed dialog box, click Images.
Under File Name, select the image(s).
Drag and drop the selected image(s) onto an empty panel in the Video Window.
Note: Contacts and Persons of Interest can also be dragged and dropped onto empty panels to be
displayed alongside incident video.
8.8.12 Privacy Zones

In some instances there may be a requirement to mask certain areas of the screen from certain users' views.
If Privacy Zone mode is enabled, two separate streams will be generated; one showing the full screen and
another with user-defined areas obscured. For example, management or the police will see the full,
unobscured image but users with lower levels of clearance will see the same image but from a different
stream, with up to eight areas of screen obscured.
Right-click the video window and select Privacy Zones from the context menu.
Two options, Define Privacy Zone and Clear Privacy Zones, are available to those who have these
permissions set. All defined privacy zones are stored within the camera, not within Synergy 3.
8.8.12.1 Define Privacy Zone
In Define Privacy Zone mode, click and drag the cursor anywhere in the video window to draw an oblong
box over the area to be obscured.
The box will initially be red. Click it to display the Colour swatches sub-menu.
Select the required color. The following example has the color purple selected.
Click OK and, if required, repeat the Define Privacy Zone process up to a total of eight times.
Once you have saved this and any other privacy zones, they will appear as boxes, shaded in the color of your
choice. These will appear on screen to everyone with the appropriate permissions at their next log on.
8.8.12.2 Clear Privacy Zones
The Clear Privacy Zones mode allows you to delete all privacy zones that you have set up. This will make
the entire image available to all users.
8.8.13 Advanced Privacy Zones

There are four levels of video sensitivity, level 1 being the level of highest sensitivity.
Video Sensitivity Level Description

1 Secret
2 Confidential
Video Sensitivity Level Description

3 Restricted
4 Normal
All users may be granted, by someone of an equal or higher level of video sensitivity, the ability to completely
obscure a portion of video by marking it as an advanced privacy zone. This can be done either on creation of
the clip or edited afterwards, as long as the user has an adequate sensitivity level.
Users with a level of video sensitivity higher than that of the clip within the privacy zone will still be able to see
the sensitive clip as normal. Users of an equal or lower level of video sensitivity will see the video window
totally obscured by a black screen.
Note: You cannot export a video that contains blacked out sections.
Blacked-out clips will not appear in any list that a user with a level of video sensitivity lower than that of the
video clip is authorised to see. This includes the incident locker.
Even though they cannot see the content, delete it or use any other function, users with a Normal level of
video sensitivity can still see the start and end times of obscured footage, as well as the cameras involved,
and are able to conduct a normal review if the coverage is still in retention.
Users with a level of video sensitivity lower than that of the video clip are also prevented from making any
media copy of the clip.
To add a new blackout area, click Blackout Video in the Incidents group on the Video tab.
Click New.
Populate the Blackout Video box. The Sensitivity pull-down offers a selection of Secret, Confidential or
Restricted, in descending order of security.
Click Save.
Note: To make this system behave optimally and not impair video playback, all the blackouts are
stored in memory. It is imperative that you keep the number of blackouts as low as possible,
preferably under a hundred.
8.8.14 Adding Ad-Hoc Comments

If configured, you also have the option to add comments to incident playback video.
Go to the Video view, right-click to open up the context menu and select Incident Video Comment. The
option will be grayed out unless you are playing video back from an incident locker.
This will automatically pause the video and allow you to add a comment.
You can then choose to display the comments or hide them during playback. Choose Show Transactions
or Hide Transactions to determine whether or not the comments are visible.
You can also choose the way in which they are shown on screen using the Transaction Display Mode
option. They can be displayed either directly in the OSD as running comments during playback or as dialog
boxes that will be displayed on the right-hand side of the screen.
If you subsequently want to delete a comment, go to the incident form and click on the row displayed in the
Video Comments tab. They can then be deleted from the incident itself.
8.8.15 Show Form

Another way you can access the Incident Details dialog is from the View Locker Contents dialog.
Select the incident for which you want to see details and click the Show Form button.
The Incident Details dialog for the selected incident appears.
8.8.16 Cloud Export

If you have a cloud-based incident locker (known as a Synx Cloud incident database) in your Synergy 3
system, you can export incidents saved in local lockers to it for increased security and availability.
There are two steps to exporting incidents to Synx Cloud; transcoding, then uploading.
Setup: Before you can export local incidents to Synx Cloud, the database connection details must
already have been configured in the Synergy 3 client application in Setup->System Setup->Run
Full Configuration Wizard->Next->Cloud Exports. For information on the fields on this screen,
see the Synergy 3 Setup Wizards Guide on the Synectics Global Support Portal.
Go to Video->Manage Lockers.
Click an incident to select it, then Cloud Export.
In the Title field, enter a title for the incident to be displayed in Synx Cloud.
In the Email Address text field, enter the required e-mail address(es) in the Email Address field. To
quickly select e-mail addresses for users already configured in Synx Cloud, click the Email Address button.
To nominate a contact to receive the cloud export notification e-mail, left-click to select the contact in the
Available Contacts list and click >. To nominate all listed contacts, click >>.
Click Ok.
In the Expiration Days field, you may edit the value to alter the number of days before the incident expires
in Synx Cloud.
From the Quality drop-down menu, select the transcoding speed of this export (Low, Medium, or High).
Note: The higher the selected transcoding speed, the greater the bandwidth consumed. For low
bandwidth connections, it is recommended to select Low.
From the Priority drop-down menu, select the priority level of this export (Low, Medium, or High) so it can
be appropriately ordered in a queue if multiple exports are in progress at the same time.
In the Description field, enter a description of the incident to be displayed in Synx Cloud.
Click Save.
Go to Video->Cloud Export Queue to access the list of incidents that are currently queued to be exported
to Synx Cloud.
The Export Status field tracks the transcoding progress as a percentage. Once complete, it then tracks the
uploading progress as a percentage.
To cancel a queued export, select it from the list and click Cancel Export.
To refresh the queue, click Refresh.
To halt the export queue, de-select the Queue Running checkbox.
Click Yes to restart the export queue or No to confirm cancellation.
Once the export process is complete, you can click Export From Locker to return to the View Locker
Contents screen to select another incident to export to Synx Cloud.
8.8.17 Incident Record Reminders

Synergy offers an optional function to ensure any non-blank incident description field is reviewed within a
user-definable number of days. This ensures that any personal data held in this field must, at least, be
reviewed in a timely manner.
The function contains three user-definable parameters.

l The number of seconds between reminder notifications of unreviewed incident descriptions being
sent to users.
o A reminder notification is also sent five minutes after a server restart.
l The earliest number of days before the alarm is raised.
o For example, if this parameter is set to 31, then the reminder will be broadcast if the incident
description field has not been reviewed within 31 days of the incident's creation.
l The latest number of days that Synergy will check the incident.
o For example, if this parameter is set to 365, then the reminder will continue to report that the
incident description field has not been reviewed for up to 365 days after creation. Once beyond
that threshold, the reminder will no longer broadcast.
Note: To enable this feature, see your Synectics administrator.
When all the above timing parameters are met, an Incident Review Required button appears in the
Events tab.
Click the event notification. A table of all unreviewed incidents displays. Select the one you want to review,
and click OK.
A dialog box displays offering the choice of clearing the incident details text or marking the incident as
reviewed. Selecting either of these options means that the incident will no longer be reported as unreviewed.
You can also edit the text before selecting Reviewed.
If you have edited or retained the original text, the following box displays.
Select Yes to accept your changes.
8.9 The Review Incidents Dialog

The Review Incidents dialog lists all incidents in the system and includes the incident ID, status, start date,
description, type, and locked status. To open the dialog, select the Live Incidents view from the Views
menu.
Click the Incident Manager tab in the lower right panel to bring it to the forefront of the panel.
Click the Re-open Incident button. The Review Incidents dialog appears.
Use the Incident Selection Parameters to find the incident you are looking for. You can filter your search
by date and by open status. Click an incident to select it and click OK.
The Incident Details dialog appears.
From here, you have access to all incident details and can generate reports on data in any of the tabs.
8.10 Bulk Upload

A bulk upload allows you to save footage from multiple cameras at the same time. You can save up to
40,000 minutes of footage in one bulk upload; you can save the footage to an incident locker or to a
removable drive.
Note: Check the available space in the incident locker or on the removable drive before uploading.
You must have a map visible on the screen for the following steps to apply.
Click the Bulk Upload button in the Incidents Group on the Video menu.
The Bulk Upload Method dialog appears.
If you click Yes, you will select the cameras for the upload from a map on your system. This allows you to see
the location of your selected cameras, making the selection of video to add to incidents more relevant.
Otherwise, click No, and proceed to the Upload Manually section below.
8.10.1 Upload Using Map

Open the map that has the area and cameras that you want to use for the bulk upload.
Once you have selected bulk upload from the Video view, the Bulk Upload and Add Area buttons will
appear on the Map Display tab.
Note: There is an optional setting to disable this feature on high-level maps. If you try to perform a
bulk upload on a high-level map with this feature disabled, it will instead zoom into a lower-level
map when you select an area from which to bulk upload. To disable this feature, see your Synergy
The Select Cameras for Upload dialog appears.
Following the directions on the dialog, drag your cursor to highlight the area on the map that you want to
cover in the bulk upload. All cameras within this defined area will be included in the bulk upload with the
same timestamp.
Click the Add Area button.
You can select more areas (and the cameras therein) from the same map or navigate to another map and
select other areas. Each time you select an area, click the Add Area button.
Alternatively, you can add cameras individually by holding down the Ctrl key and left-clicking on the camera
icon.
Each selected icon will display with a red ring around it.
Click the Bulk Upload button to proceed.
8.10.2 Upload Manually

If you selected to upload incidents manually, the Definition of Incident Bulk Upload dialog appears.
Enter a description of the incident in the Description field.
If you have defined any, select an incident type from the Type drop-down menu.
In the Time Period section, select the date and time range of recorded video footage to be uploaded.
Select the cameras from which to bulk upload recorded video footage.
Click Save Video. The Location For Bulk Upload dialog appears.
Saving Footage to the Incident Locker
If you click the Incident Locker button, the Check Incident To Create dialog appears.
You can either create a new incident or save the footage to an existing one.
Saving Footage to a New Incident
If you want to create a new incident for the bulk uploaded video, click Yes. A new incident will be created.
You can select whether to view this incident. If you do, the Enter Incident Details dialog appears.
Complete the dialog and click Save. For more information, see The Enter Incident Details Dialog on
page 144.
The Events tab will show the progress of the bulk upload to the incident locker. You will be able to see the
percentage complete and also the size of the upload that you are carrying out.
Saving Footage to an Existing Incident
If you want to save the bulk uploaded video to an existing incident, click No. The Review Incidents dialog
appears.
Click the incident to which you want to add the bulk uploaded video and click OK. The Check Add
Comment dialog appears.
If you want to add the description of the incident that you entered in the Definition of Incident Bulk
Upload dialog as a comment within the saved incident, click Yes. The Amend Evidence on <locker
name> dialog appears.
Click OK.
Saving Footage to a Removable Drive
If you click the Removable Drive button on the Location for Bulk Upload dialog, the Select Drive dialog
appears.
Make your drive selection from the drop-down menu and click OK. The Export Space Summary dialog
appears, telling you how much video you are requesting to export and how much room is available on the
drive.
Click OK. The Starting Export Process dialog appears.
Click OK.
Note: The video files are saved in a folder named recorded_video_data. During the export,
messages regarding the export status are displayed on the Events tab.
The Auto Generation of Incident dialog appears.
If you click Yes, the Enter Incident Details dialog appears, and you can see all of the incident details.
8.10.3 Locking Bulk Footage

It may be necessary to temporarily retain a large piece of footage beyond its normal decimation period, for
example if it is still being worked on beyond the normal retention date.
The Locking Bulk Footage option allows for the creation of a specified range of reusable incident IDs, as well
as a special lock footage incident locker. You can create an incident in this reserved range and use it later to
create further incidents. The original incident remains intact and present until manually deleted.
Setup: Your Synergy must be configured to use the Locking Bulk Footage option.
To do this, go to Setup-> System Setup->Press for Advanced Configuration->System
Under the Misc tab, set allowVideoFromOtherIncidentsIntoNewIncident to "true".
Under the Incidents tab, set lockFootageincidentIdEnd, lockFootageincidentIdStart, and

lockFootageincidentId.
To create the incident that can later be edited and saved, perform a Bulk Upload. For further details, see
Upload Manually on page 224.
Add a description, cameras and time durations as shown in the Upload Manually section, and click Lock
Footage.
The specified lock footage incident locker and range of IDs are checked.
If an ID is available within the reserved range, the footage is added to the temporary lock footage incident
locker instead of your normal incident locker.
If no ID is available, no save is made and the following message displays.
To delete one or more incidents in their entirety, it is not enough to delete them from the lock footage incident
locker.
Go to System Data->Incidents Data and delete the rows relating to the incident.
Once you have successfully added the footage to the temporary lock footage incident locker, you can select
parts of the clip to add to a different incident.
Open the lock footage incident locker. Select incident footage to play. The clip basket appears showing
details of the current incident. You can use the Show Clip basket button (highlighted in red in the image
below) to return to the usual clip basket.
If you cut and save a clip from here, the footage is selected from the lock footage incident locker and copied
to the new incident using an incremented global incident ID. The locked incident remains unchanged and
intact until manually deleted.
Note: Be aware that the footage could now be out of retention period on the PSN.
8.11 Amending Incident Permissions

The incidentUserGroupExplicitPermission system property is a way of controlling user group access to
incidents. If the incidentUserGroupExplicitPermission configuration setting is set to True, you can
retrospectively view and amend which user groups are able to access an incident.
Note: To set the configuration setting, go to Setup-> System Setup->Press for Advanced
Configuration->System Properties->Central Configuration Settings. You will need a
permission of Incident User Group Permission Edit to be able to do this. If you are unsure, see
your system administrator.
Click the System Reports button in the System Status Group on the Forms & Reports menu. Select the
Reports tab.
Select the Incidents tab and, in the Report Selection pull-down box, select Incident Summary.
Double-click on an incident to select it. The Incident Details pane will display. Select the User Groups tab.
Select or deselect the checkboxes in the Allow column to identify which user groups can see this incident.
Click Save.
Click OK in the Incident Save confirmation pop-up, then Close.
8.12 The Persons of Interest Tab

A Person of Interest (POI) is someone involved in an investigation who has not been arrested or formally
accused of a crime. A Person of Interest may also be someone about whom you have suspicions and about
whom you want to keep information.
The Persons of Interest tab is a repository of information about Persons of Interest (POI) such as repeat
offenders or suspicious individuals. This information includes photographs, detailed physical descriptions,
notes about the individual and a history of their wrongdoing (if any).
Click the Persons of Interest button in the People Group on the Systems Data menu. The Persons of
Interest tab appears.
Information about all currently available POIs is displayed in a list on the Persons of Interest tab. You can
filter the list by specific values for any of the table columns. Right-click a column title to see the filterable
values. For more information, see Filtering Reports on page 332.
8.12.1 Adding Persons of Interest

You will need to add new Persons of Interest (POI) to the Persons of Interest tab, as they emerge.
To add a new POI, click the New button, in the lower left corner of the tab. The View Person of Interest
dialog appears.
Complete the fields in the Person of Interest Details group.
Setup: The values in the drop-down menus for each of these fields are defined during system
setup. See Setup>System Setup>Run Data Wizard- Incidents, Contacts, Forms
etc.>Persons of Interest.
In the Notes field, enter a description of what the person did to warrant POI status.
If you have a snapshot of the POI, click the Select New Image button in the Persons of Interest Images
area. A standard Open dialog appears. Select the image that you want and click Open. The image is
displayed as Image 1. Image 1 appears as a thumbnail when you hover over a POI in the Persons of
Interest tab.
Click on the other Image <number> tabs to add more images of this POI. To delete an image, click its tab
and click the Clear Image button.
When all of your information about the POI is entered in the dialog, click Save. The new POI now appears in
the list on the Persons Of Interest tab.
If you want to send other Synergy 3 users or user groups an image of a POI, select it in the list and click
Broadcast. The Broadcast Image dialog appears.
Enter a message in the Message Text field.
Select a recipient from the list, and/or select a user group from the Select User Group drop-down menu. If
your system is set up with an e-mail server, you can enter e-mail addresses in the Email To field.
Click Send.
8.12.2 Persons of Interest Reports

You can report on the Persons of Interest tab data. To create POI reports, click the Persons Of Interest
button in the People group on the System Data menu.
You can create a report of the entire list of POI, or you can report on segments of the list, based on your filter
results. The POI tab in the following screenshot is filtered to show only POIs with brown eyes.
For more information about filtering reports, see Filtering Reports on page 332.
Select one of the output option radio buttons and click the Save Data As button.
The report, in your selected format, appears on your screen.
8.13 Follow Me
Follow Me is a function that allows a user (or multiple users) to see what another controlling user is viewing
at the same time on a different monitor. Whatever camera switches the controlling user makes or video
control commands that the controlling user issues are replicated on monitors set up as Follow Me monitors.
It allows one user to make others immediately aware of a problem, or potential problem, as events occur.
The Follow Me function supports live video, playback of recorded footage and incidents through either a
Synergy client or display wall or monitor.
Setup: Follow Me monitors are set up via Setup->System Setup->Press for Advanced
Configuration->System Properties->Setup System Properties.
You must separate each monitor in the list with a comma. Once you have saved the configuration, log out
and then back in to Synergy for the changes to take effect.
To see the available Follow Me monitors on your system, click the Follow Me button in the Incidents
group on the Video tab.
To activate a monitor for Follow Me, click its button. A message appears in the Events tab to acknowledge
that the selected monitor is active.
When Follow Me is active, all camera switches and actions that you perform are replicated on the selected
Follow Me monitor(s).
To deactivate a Follow Me monitor, click the Follow Me button in the Video menu again. When a monitor is
activated, its monitor button displays the monitor name and number in red. Click this button. The message in
the Events tab closes and the monitor returns to its normal state.
Once Follow Me has stopped, you can configure a default camera to be shown. See your system
8.14 The Contacts Tab

Using the Contacts feature in Synergy 3, you can store details, such as names and addresses, of those with
whom you need to share information regarding the management of your security environment. These
contacts may include other security personnel, emergency services, management, and other staff not
directly accessible via Synergy 3.
The Contacts tab is a database of useful contact information. You can have contacts such as law
enforcement officials, electricians, Security Managers, System Administrators, medical professionals, and
whomever you contact on a regular basis.
Click the Contacts button in the People group on the System Data menu.
The Contacts tab appears with all of your contacts listed in a table.
You can seach for a specific contact by entering a name or portion of a name in the Search Filters field and
clicking Enter on your keyboard.
You can filter the list of contacts by specific values for any of the table columns. Right-click a column title to
see the filterable values. For more information, see Filtering Reports on page 332.
The Contacts tab contains the standard Synergy 3 New and Delete buttons, the Table Design tools, and
the Report Output radio buttons.
8.14.1 Viewing and Editing Contact Details

To see the details of a contact, select the contact by clicking it in the table. The Enter Contact Details
dialog appears.
You can add or edit details, as needed. Click Save after you have made your changes.
Setup: Contact Groups and Types are set up in Setup>System Setup>Run Data Wizard-
Incidents, Contacts, Forms, etc.>Next>Contacts.
8.14.2 Adding New Contacts

To add a new contact, click the New button in the lower left corner of the Contacts tab. The Enter Contact
Details dialog appears.
Enter all available details for the new contact.
Note: The License, Rank, and Collar fields can be used for military and police contacts.
To add an image of the contact, click Select. A standard Open dialog appears.
Select the file that you want to include and click Open.
When you are finished populating the fields, click Save.The new contact is added to the Contacts tab table.
8.14.3 Deleting Contacts

To delete an unwanted contact, select it in the Contacts tab table and click the Delete button at the bottom
of the tab.
The Confirm Delete dialog appears.
Click Yes.
8.14.4 Importing Contacts

If you want to import a new contact into the table, click the Import button at the bottom of the Contacts tab.
The Select csv file of data dialog appears. You can import all of the details for a contact via this CSV file.
Select the file that you want to import and click Open.
Alert: The file for importing a contact must be in the .csv file format.
8.15 Exit Live Incidents Mode

To exit the Live Incidents mode, click the Close Incident button on the Task Bar.
The Enter Incident Details dialog appears.
Any comments or details that you entered while in Live Incidents mode are displayed in the dialog when it
opens. Add or edit information as needed, then click Save.
Note: At this stage, the footage associated with this incident is not saved to an incident locker. For
information about saving incidents to an incident locker, see Incident Lockers on page 185.
8.16 Incident Record Reminders

Synergy offers an optional function to ensure any non-blank incident description field is reviewed within a
user-definable number of days. This ensures that any personal data held in this field must, at least, be
reviewed in a timely manner.
The function contains three user-definable parameters.

l The number of seconds between reminder notifications of unreviewed incident descriptions being
sent to users.
o A reminder notification is also sent five minutes after a server restart.
l The earliest number of days before the alarm is raised.
o For example, if this parameter is set to 31, then the reminder will be broadcast if the incident
description field has not been reviewed within 31 days of the incident's creation.
l The latest number of days that Synergy will check the incident.
o For example, if this parameter is set to 365, then the reminder will continue to report that the
incident description field has not been reviewed for up to 365 days after creation. Once beyond
that threshold, the reminder will no longer broadcast.
Note: To enable this feature, see your Synectics administrator.
When all the above timing parameters are met, an Incident Review Required button appears in the
Events tab.
Click the event notification. A table of all unreviewed incidents displays. Select the one you want to review,
and click OK.
A dialog box displays offering the choice of clearing the incident details text or marking the incident as
reviewed. Selecting either of these options means that the incident will no longer be reported as unreviewed.
You can also edit the text before selecting Reviewed.
If you have edited or retained the original text, the following box displays.
Select Yes to accept your changes.
9 Macros
In Synergy 3 a Macro is a defined set of operations that must be completed to perform a particular task.
Macros can be used wherever you need to automate frequent, repetitive operations.
Macros can set in motion a variety of tasks, including launching workflows, sounding alarms, opening forms
and contact details, and running wizards.
Setup: Macros are custom created by your system administrator, Synergy 3 installers, or Synergy
3 integrators, based upon the sequence of tasks that your site requires. The Macro Editor is
located in Setup->System Setup->Press for Advanced Configuration->Macros And
Tours.
9.1 Running Macros

To see what macros are currently defined for your system, click the Run Macro button in the Macros group
on the Macros & Tours menu.
The Select Macro dialog appears.
Just as with cameras and monitors in Synergy 3, macros are organized in groups. Click the Select Group
button. The Select Macro Group dialog appears.
Select a group containing the macros you want to see or run. The All Macros group contains every macro
on your system. Buttons for each macro in the group appear on the dialog.
To run a macro, click its button.
9.2 Running Favorite Macros

You can designate macros that you use often as favorites to make them easier to find. To designate your
favorite macros, click the Favourite Macros button in the Local Setup group on the Setup menu.
The Setup Favourite Macros dialog appears.
This dialog features a table of information about the macros on your system, including name, identification
number, and a brief description. If you want to designate a macro as a favorite, check its checkbox in the
Include column. Click Save.
Click the Run Favourite button on the Macros & Tours menu. The Select Macro dialog appears, but is
populated with only macros that you designated as favorites.
To run a macro, click its button.
9.3 Stop My Macros

To stop all currently running macros, tours, sequences, and patrols, click the Stop My Macros button in the
Macros group on the Macros & Tours menu.
9.4 The Macros Group

The Customize View menu features a Macros group of buttons for accessing Macros and Workflow
functionality. As with all buttons on the Customize View menu, you can drag and drop them to any panel on
the Primary Window, and its corresponding tab will open.
9.4.1 The Macro Tree Button

Drag and drop the the Macro Tree button to a panel on the Primary Window to open the Macros tab.
This tab displays your macros in a tree hierarchy, with the macro groups in the upper pane of the tab, and the
individual macros in the lower pane.
To run a macro, click it in the tree.
To search for a specific macro, enter its name in the Search field and click Enter, Search, or the magnifying
glass icon. If found, the macro appears isolated in the tree in the lower pane.
9.4.2 The Macro Buttons Tab

Drag and drop the Macro Buttons tab to a panel on the Primary Window to open another tab labeled
Macros, but this tab looks and behaves the same as the Select Macro dialog.
9.4.3 The Favourite Macros Button

Drag and drop the Favourite Macro Buttons button to a panel in the Primary Window to open the
Favourite Macros tab. This tab also looks and behaves the same as the Select Macro dialog.
10 Camera Patrols and Tours

A Camera Patrol is a predefined sequence of video from multiple cameras. You use patrols to check for
camera faults and to check site security in an automated manner. Each camera in the patrol may have a
question associated with it that you must answer before proceeding to the next camera.
Setup: Camera patrols, including the patrol questions, are defined in System Setup.
Setup>System Setup>Run Macros, Tours and Patrols Wizard>Next>Patrols.
A Camera Tour is sequence of presets applied to a camera, such as pan, tilt, and zoom settings. There are
two types of camera tours:
l A Camera Tour uses only one camera (you can run multiple camera tours concurrently).
l A System Tour uses multiple cameras (you can run only one system tour at a time).
10.1 Camera Patrols

To run a camera patrol, click the Start Patrol button in the Tours And Sequences group on the Macros &
Tours menu.
The Select Patrols to Start dialog appears.
Click the button for the patrol to select it and click Start Selected Patrols. The Choose Tour Run dialog
appears.
If you want the sequence of cameras to be shuffled, click Yes. If you click No, the sequence will occur as
defined in System Setup.
Two messages appear in the Events tab. The first tells you what camera is currently being patrolled.
Click the current camera message to confirm the patrol outcome for that camera. The Finished Patrol for
Camera <number> dialog appears.
If the video quality is good, click Camera OK. The Are you ready to pull up the next camera dialog
appears.
If you click OK, the patrol will proceed to the next camera.
If the video quality is not acceptable, click Faulty. The Faults dialog appears.
The dialog shows a fault log for the current device (a camera in this case). You can either review and update
an existing fault or create a new one. If you want to create a new fault, click the New button. The Enter Fault
Details dialog appears.
Complete the dialog. For more information on the The Enter Fault Details dialog, see Creating a New
Fault on page 276.
Click Update. The new entry appears on the Faults dialog.
The second message in the Events tab is the Stop Patrol message. If you want to end the patrol, click the
message. The Enter Reason for Patrol Termination dialog appears.
Enter your reason for stopping the patrol in the text field and click OK.
10.2 Checking Patrol Logs

The Patrol Logs tab is a record of all completed camera patrols at your site. The record includes the
camera ID, the user who ran the patrol, a patrol description, and a time stamp for each patrol.
To view the Patrol Logs tab, click the Patrol Logs button in the System Logs group on the Forms &
Reports menu.
The Patrol Logs tab appears.
Select the time period for which you want to view patrol logs using the From and To buttons in the Search
Filters area and click Search. A line item for each patrol during your selected time period appears in the
table.
To see the details of a patrol, select it in the list and click the Display Detail button in the lower left corner of
the tab. A detailed report is launched in your default browser, as shown in the following screenshot.
You can report on the entire Patrol Logs tab by selecting a report output radio button and clicking the Save
Data As button in the lower right corner of the tab.
10.3 Camera Tours

To run a camera tour, click the Start Camera Tour button in the Tours And Sequences group on the
Macros & Tours menu.
The Cameras Tours dialog appears.
Select a camera tour from the Select Camera Tour drop-down menu. All available camera tours are
included in the menu.
If you have more than one monitor configured for your workstation, select a monitor from the Monitor drop-
down menu. The Start and Start Multiple buttons become enabled.
Click Start. The tour is added to the list in the Running Camera Tours section of the dialog.
To stop a tour, select it in the Running Camera Tours list and click the Stop button (it will become
enabled).
To run more than one camera tour concurrently, click Start Multiple.
Under Available Tours, left-click a camera tour and click > to select it for concurrent camera tour running.
Repeat until all required camera tours appear under Selected Tours. Alternatively, click >> to select all
available tours.
Click Ok.
To stop multiple running camera tours, press and hold the Ctrl key while selecting them under Running
Camera Tours.
10.3.0.1 Changing a Camera Tour
To change a tour, select it in the list and click the Change button (it will become enabled). The Change
Tour dialog appears.
The upper panel in the dialog contains all camera preset positions currently in the tour. You can enable or
disable them by clicking the respective buttons. (When a button is in the recessed position, it is enabled.)
The lower panel contains presets that you can add to the tour. One at a time, select the presets that you want
to add, and click Add after each selection. When you click a preset button, the Add button becomes
enabled.
Click Save when you are finished adding presets.
If you want to make further changes to the tour, click the Advanced button. The following screen appears.
In this screen, you can change monitors, change the dwell time between presets, and see all available
cameras for the tour.
If you want to change presets in a more advanced manner, click Details.
You can elect to randomly select presets by checking the Select preset at random checkbox.
The Preset drop-down menu offers the following preset selection options
Preset Option Description

All presets compatible with the camera type
Use all preset numbers available for the camera type
are automatically added to the tour.
Only the range of preset numbers are added
Set a range of preset numbers to be used
to the tour.
Select particular presets to be used Select individual preset numbers to add.
If you select Use all preset numbers available for the camera type, click OK. The presets are
automatically added to the tour.
If you select Set a range of preset numbers to be used, Minimum and Maximum fields appear in the
Preset Selection area.
Enter beginning and ending values for the preset numbers that you want and click OK.
If you select Select particular presets to be used, select each preset that you want from the Available
Presets column on the left side of the dialog and click the forward arrow button, as shown in the following
screenshot.
The selected presets are added to the Selected Presets column on the right side of the dialog. You can use
the double forward arrows to select all available presets. If you want to move presets back to the Available
Presets column, use the back arrows.
When you are finished selecting presets, click OK.
10.4 Camera Autopan

Note: The Autopan functionality is only available on SynxHD cameras.
Autopan is the ability to select two points and then have the camera repeatedly pan between these two
points, left and right, at a selected speed. This will continue until the camera is moved.
10.4.1 Configuration
Navigate to System Setup --> Advanced Configuration --> Workstations --> Client Configuration
Setting.
Under the GUI Settings tab, locate the advancedSynxCameraFunctions entry. Ensure that its Current
Value is set to true.
Click Save. This will make both the Cruise and Autopan functions available.
Navigate to System Setup --> Advanced Configuration --> Camera --> Setup Camera Types. Select
the Autopan checkbox.
This enables the buttons in the Camera Functions panel, as shown in the image below. If the Autopan box
is not selected, the related buttons in the Camera Functions panel will be disabled.
10.4.2 Using Autopan

To use the autopan functionality:
1. Select the ID you want to configure using the drop-down menu. This is set to 1-4, as the autopan fea-
ture is only supported in our SynxHD cameras, which only support up to four configured autopans.
2. Select the initial Direction in which you would like the camera to travel, from the start position to the
end position.
3. Select the Speed at which you would like the camera to travel.
4. Using the Camera Control panel, move the camera to the position from which you would like the
autopan to start and press the Set Start Pos button.
5. Using the Camera Control panel, move the camera to the position at which you would like the auto-
pan to finish and press the Set End Pos button. This saves the configured autopan in the camera's
head.
6. To start the autopan, click Start Autopan.
10.5 Camera Cruise

Note: The Cruise functionality is only available on SynxHD cameras.
Camera cruise is the ability to record the camera's movement and store it in the camera's head. When you
then run a cruise, the recorded actions are replicated and repeated indefinitely until the camera is moved.
10.5.1 Configuration
Setting.
Under the GUI Settings tab, locate the advancedSynxCameraFunctions entry. Ensure that its Current
Value is set to true.
Click Save. This will make both the Cruise and Autopan functions available.
Navigate to System Setup --> Advanced Configuration --> Camera --> Setup Camera Types. Select
the Cruise checkbox.
This enables the buttons in the Camera Functions panel, as shown in the image below. If the Cruise box is
not selected, the related buttons in the Camera Functions panel will be disabled.
10.5.2 Using Cruise

To use the cruise functionality:
1. Select the ID you want to configure using the drop-down menu. At the moment this is 1-8, as the
cruise feature is only supported in our SynxHD Cameras, which only support up to eight cruises.
2. Click Start Recording.
3. Using the Camera Control panel, pan, tilt and/or zoom the camera along the path you want to
record.
4. Press End Recording. The cruise should now be saved in the camera's head.
5. To start the cruise, click Start Cruise.
10.6 Monitor Sequence

A monitor sequence is a sequential display of video from multiple cameras to a monitor. There are two types
of monitor sequences:
l An analog monitor sequence - comprises a sequence of video from matrix switches to a monitor.
l A digital monitor sequence - comprises a sequence of video from multiple cameras to a monitor, using
a selected layout.
10.6.0.1 Starting Monitor Sequences
To start a monitor sequence, click the Monitor Sequences button in the Tours And Sequences group on
the Macros & Tours menu. The System Tours dialog appears.
Note: The Start button remains disabled until you select a system tour and a monitor. The Change
and Stop buttons remain disabled until you click Start and select a monitor sequence in the
Running System Tours panel.
Select a system tour from the Select Tour drop-down menu. Select a monitor from the Monitor drop-down
menu. Click Start. The system tour begins running and it becomes listed in the Running System Tours
panel.
10.6.0.2 Changing Monitor Sequences
To edit a monitor sequence, click the Change button. The Change Sequence dialog appears. This dialog is
the same as the Change Tour dialog for system tours.
The upper panel in the dialog contains all camera preset positions currently in the tour. You can enable or
disable them by clicking the respective buttons. When a button is in the recessed position, it is enabled.
The lower panel contains presets that you can add to the tour. One at a time, select the presets that you want
to add, and click Add after each selection. When you click a preset button, the Add button becomes
enabled.
Click Save when you are finished adding presets.
If you want make further changes to the tour, click the Advanced button. The following screen appears:
In this screen, you can change monitors, change the dwell time between presets, and see all available
cameras for the tour.
If you want to change presets in a more advanced manner, click Details. The following screen appears.
You can elect to randomly select presets by checking the Select preset at random checkbox.
The Preset drop-down menu offers the following preset selection options.
Preset Option Description

All presets compatible with the camera type
Use all preset numbers available for the camera type
are automatically added to the tour.
Only the range of preset numbers are added
Set a range of preset numbers to be used
to the tour.
Select particular presets to be used Select individual preset numbers to add.
If you select Use all preset numbers available for the camera type, click OK. The presets are
automatically added to the tour.
If you select Set a range of preset numbers to be used, Minimum and Maximum fields appear in the
Preset Selection area.
Enter beginning and ending values for the preset numbers that you want and click OK.
If you select Select particular presets to be used, select each preset that you want from the Available
Presets column on the left side of the dialog and click the forward arrow button, as shown in the following
screenshot.
The selected presets are added to the Selected Presets column on the right side of the dialog. You can use
the double forward arrows to select all available presets. If you want to move presets back to the Available
Presets column, use the back arrows.
When you are finished selecting presets, click OK.
11 Salvos
A Salvo displays cameras in a defined sequence in a defined layout. Using a salvo saves you from having to
change cameras manually. You can trigger a salvo, or an alarm can be set up to trigger a salvo, as part of a
macro.
Note: A salvo is a kind of macro. As such, you can group salvos just like any other macro. For
further details, see The Macros Group on page 249.
Setting up a salvo involves defining the layout of playback windows on your monitor and defining the camera
sequence for each window in the layout. You can name and save your salvos for future use.
When you create salvos, you can clear a video panel from the salvo using the Context Menu. Right-click
anywhere in the Video window and select Clear Video. This only clears video from the selected Video
window.
11.1 Running and Stopping a Sequence

To open the Salvos & Layouts tab, click the Salvos & Layouts button in the Video group on the
Customize View menu and drag and drop it to a panel in the Primary Window.
The Salvos & Layouts tab opens in your window. Click the Sequences folder in the upper panel of the tab.
It opens in a tree structure in the lower panel of the tab.
To run a sequence, click it in the Sequences tree. When a sequence is running, a message on a red
background appears in the lower right corner in the Primary Window.
To stop the sequence, click it in the tree again.
Note: You can switch to a different layout while a sequence is running. When video from the next
camera in the sequence begins, the layout will revert to the layout saved with the sequence.
11.2 Stitch Image Mode

If you are using a multi-screen layout (quad or more) while viewing video playback, and you want to
eliminate the borders around each screen, switch to the Stitch Image Mode.
To switch to the Stitch Image Mode, click the Stitch Image Mode button at the bottom of the Salvos &
Layouts tab.
If you want to restore the borders, click the Stitch Images Mode button again.
12 Fault Management
Faults represent degradation in system performance and potential problems to be resolved.
The Synergy 3 Fault Management system allows you to systematically log faults for later diagnostics.
The Fault Log can also help identify equipment and systems that should be replaced due to continual failure.
Fault Management enables you to actively manage system failures:

l Store information about your devices such as cameras, monitors, PSNs, and DVRs.
l Systematically capture fault details.
l Record maintenance and contractor details.
l Maintain the state of faults.
l Maintain a device fault history.
l Record fault resolution information.
FAULT MANAGEMENT View Control Connect Extend

Manual Fault Reporting Optional ✓ ✓
Automated Fault Reporting ✓ ✓
12.1 The Faults Tab

Faults include degradation to devices such as cameras, monitors, and DVRs, and to systems such as alarm
systems.
The Faults tab is a record of every fault reported in Synergy 3, including its status, be it logged, closed, or a
state in-between. By default, it will display the faults reported on any given day. You can also filter by date.
In addition, you can go to Setup -> System Setup -> Advanced Configuration -> System Properties -
> Central Configuration Settings. Search for faultsReportDays and enter the value that you would like
to display by default.
To access the Faults tab, click the Faults Data button in the Event Data group on the System Data menu.
The Faults tab opens on the Faults Data screen, with a table shown in the following screenshot.
You can customize the table using the tools in the Table Design area of the tab. For details on table design,
see General Reporting Information on page 328.
12.1.1 The Fault Details Dialog

To select a fault, double-click it in the list. The Fault is Currently at Status Logged dialog appears.
If you want to change the fault status or update details, open the drop-down menu to view change options.
12.1.1.1 The Fault Details Tab
If you select No Change, Logged, Reported, or Overdue, the Enter Fault Details dialog appears, open
to the Fault Details tab.
Update the fault information as needed, and click Update and Close. The new information appears in the
Faults Data table.
12.1.1.2 The History Tab
If you want to view the history of a fault, click the History tab in the Enter Fault Details dialog.
All actions made by system users regarding this fault appear here.
If you want to add an action, click Add Entry. The Select Action Code dialog appears.
Make a selection from the drop-down menu and click OK. The Comment Text dialog appears.
Enter text that descibes the action and/or comments regarding the action. Click OK. The new text appears in
the Comment column on the History tab.
Setup: Action Codes are set up via Setup->System Setup->Press for Advanced
Configuration>Faults->Setup Fault Action Codes.
12.1.1.3 The Fault Completion Details Tab
If you select Reported Fixed, Closed, or Closed outside SLA (Service Level Agreement), the Enter
Fault Details dialog appears, open to the Fault Completion Details tab.
Make a selection from the Completion Type drop-down menu.
Make an entry in the Engineer Name field.
Click the Time Attended field. The Select Date dialog appears.
Today's date is highlighted in blue on the calendar and the current time is displayed in the Time area. Adjust
the date and time to reflect when an engineer attended to the fault.
Repeat this process for populating the Fixed At field with the date and time that the fix to the fault was
complete.
Make a selection from the Checked By User drop-down menu.
Make a selection from the Faulty Part drop-down menu.
Make a selection from the Fault Cause drop-down menu.
Enter a brief description of how the fault was completed in the Completion Comment field.
Click Update and Close. The new information appears in the Faults Data table.
12.1.2 Creating a New Fault

To create a new fault, click the New button in the lower left corner of the Faults Data tab. The Fault is
Currently at Status Logged dialog appears.
Ensure that No Change is the drop-down menu selection and click OK.
The Enter Fault Detail dialog appears.
The Fault Id field is automatically populated by Synergy 3.
Select a severity level from the Severity drop-down menu. The severity is set at low for a new fault, by
default. Select a different level, as needed.
Select Logged from the Status drop-down menu (this is the status for a new fault).
Note: For ONVIF-compliant and Synectics cameras, the system will attempt to auto-complete the
device details. If not, the following instructions detail how to populate them manually.
There are two Device drop-down menus. Make a selection from the menu on the left. The second drop-
down menu (on the right) now becomes populated with options for devices of this type. Make a selection.
Make a selection from the Fault Type drop-down menu.
Make a selection from the Fault Sub-type drop-down menu, if options are available.
Setup: The options for Fault Type and Fault Sub-type are configured during system setup.
If the fault is present continuously, as opposed to intermittently, select the Fault is Constant checkbox.
If the fault continues to exist even after you have performed a power cycle (full shutdown and boot up) on the
affected unit, select the Fault Persists Power Cycle checkbox.
If applicable, in the Frequency of Fault field, enter how often this fault occurs.
From the Device drop-down menus, select the type and unit experiencing this fault.
The Make, Model, Serial Number, Firmware Version, MAC Address and Hardware Revision fields
are automatically populated with the selected device's information, if available.
The Logged By field is automatically populated with the ID of the user currently logged on (you).
The At field is automatically populated with the current timestamp.
Enter a description of the fault and, if possible, how to replicate it, in the Fault Description (Including
Method to Replicate if Possible) field.
The Maintainer field may be automatically populated. You can change it, as needed. Click the Maintainer
button. The Select Contact dialog appears.
Make a selection from the list and click OK. The contact name appears in the Maintainer field. If you want
contact information, click the Info button.
The Contact Details dialog appears.
Click the Update button to save the new fault. The Select report method dialog appears.
The report method is the way in which you report the fault. Make a selection from the drop-down menu and
click OK. Your selection appears in the Report Method field on the Enter Fault Details dialog.
If you want to print the dialog information, click the Print button. If you want to export the information to a
PDF file, click the Pdf Report button. If you want to export the information to an XML file format, click the
Xml Export button.
Note: The XML reporting option must be set up on your site. Check with your system administrator
to see if it is available to you.
Click Close. The new fault information appears on the Faults Data tab.
12.1.3 Faults Reporting

You can generate a report of the data in the Faults tab by selecting one of the options in the lower right
corner of the tab and clicking the Save Data As button.
You can also report on the more detailed information contained in the Enter Fault Details dialog. Click the
Print button at the bottom of the dialog. The Fault Update dialog appears.
Click OK. Synergy 3 will save any updates to the fault information and the Record of Fault for Internal
Test Site report opens in your default browser, as shown in the following screenshot.
All information from all tabs on the Enter Fault Details dialog is included in the report.
To print the report, click the print icon in your default browser.
If you click the Xml Export button, the system will send the report to a server set up on your system.
Note: The XML reporting option must be set up for your system. Check with your system
administrator to see if it is available to you.
13 Workforce Management
In Synergy 3, Workforce Management defines a set of features and functions to ensure that your staff is
productive and effective in the management of your security environment.
Diary Tasks allow you to schedule tasks to be assigned daily, weekly, monthly, or annually.
Workflows capture and manage complex processes and procedures, supporting users to complete
procedures consistently, regardless of training or experience.
13.1 Handover Notes

A Handover Note is a message that you can leave behind after your shift for a user on an upcoming shift.
To create a Handover Note, click the Handover Notes button in the Communication group on the
Operations menu. The Handover Notes dialog appears.
Enter your note and click Save.
If you want to edit your note, click the Handover Notes button again. The Handover Notes dialog will
appear with your last note. Make edits as needed, and click Save.
If you want to erase the note, click the Wipe button. If you want to restore the note, click the Refresh button.
Upon logon, subsequent operators will receive a message on the Diary Tasks tab announcing the
Handover Note. The Due Tasks button on the Task Bar will also flash with a new number of due tasks.
You can also configure Synergy so that the notes display in a pop-up at the point of login. To do this, you will
need to set handoverNotesPopup to true in the Central Configuration Settings.
These notifications will continue until someone clicks the Wipe button on the Handover Notes dialog.
13.2 The Manage Diary Tasks Tab

The Manage Diary Tasks tab contains a record of routine tasks assigned to Synergy 3 users to ensure the
efficient and systematic management of your security system.
13.2.1 Viewing Diary Tasks
To view the tasks currently logged in Synergy 3, click the Manage Diaries button in the Communication
group on the Operations menu. The Manage Diaries screen appears with the Manage Diary Tasks tab in
the forefront of the screen.
The Manage Diary Tasks tab contains a table listing all tasks logged in the system. You can search for
tasks by date or data using the search tools near the top of the tab.
The standard Synergy 3 Table Design tools, New and Delete buttons, and Save Data As report output
options are included in the tab.
13.2.2 Adding Diary Tasks

To add a new task, click the New button at the bottom of the tab. The New Diary Task dialog appears.
Enter a brief description of the purpose of the task in the Memo Text field.
The Created By field is automatically populated with the name of the logged in user (you).
Select a person to whom the task is assigned from the For User drop-down menu. This user will receive
notification of the task in Diary Tasks tab.
Select the Auto-run? checkbox if the task is associated with a macro or a workflow. When you select this
task in the Manage Diary Tasks tab, the macro or workflow will launch.
Select a frequency for the task in the Schedule Rule drop-down menu.
If you select Single Entry, the task will be scheduled for one time only.
If you want to associate this task to a macro, make a selection from the Select Macro drop-down menu.
If you want to associate this task to a workflow, make a selection from the Select Workflow drop-down
menu.
Click the Due Date button. The Select Date dialog appears.
Select a due date and time for the task and click OK.
Repeat this process for the Completion Time field.
If you want to attach a file to the task, click the Select File button. A standard Open dialog appears. Select
the file that you want to attach and click Open.
If you want to attach an audio file to the task, click the Audio File button. A standard Open dialog appears
with the Synergy 3 alarm notification audio files. Select the file that you want to attach and click Open.
If you want to attach a contact to the task, click the Select Contact button. The Select Contact dialog
appears.
Click a contact in the list to select it and click OK.
If you want to attach an incident to the task, click the Select Incident button. The Review Incidents dialog
appears.
Select an incident and click OK.
If you want to attach a camera patrol to the task, click the Select Patrol button. The Select Patrol dialog
appears.
Select a patrol and click OK.
Enter any additional comments or instructions in the Comments field. These will appear in the Extended
Comment column of the Manage Diary Tasks tab.
Click Save.
13.2.3 Deleting Diary Tasks

If you want to delete a diary task, select it in the Manage Diary Tasks tab. The Edit Diary Task dialog
appears.
Click Delete. The task is removed from the Manage Diary Tasks tab and the Diary Task Calendar.
13.2.4 Diary Task Reports

If you want to generate a Diary Task Summary report, select a report output radio button in the lower right
corner of the tab and click the Save Data As button. For more information see The Diary Tasks Summary
Report on page 360.
13.3 The Diary Task Calendar Tab

The diary tasks that you set up appear on the Diary Task Calendar tab as well as in the table on the
Manage Diary Tasks tab.
13.3.1 Viewing the Diary Task Calendar
To view the calendar, click the Manage Diaries button in the Communication group on the Operations
menu. The Manage Diaries screen appears. Click the Diary Task Calendar tab to bring it to the forefront
of the screen.
You can view the calendar by month or by week. Use the green forward and backward arrows in the Date
Select area of the calendar to advance or go back in dates.
13.3.2 Adding Diary Tasks From the Calendar

You can add new tasks from the Diary Task Calendar tab. Click the New Task button in the Options area.
The New Diary Task dialog appears.
For details on completing this dialog, see The Manage Diary Tasks Tab on page 282.
13.3.3 Selecting Users to See Diary Tasks

You can specify which users have their assigned diary tasks appear on the calendar and on the Diary Task
tab. Click the Users button in the Options area of the tab. The Select users to see their diary column
appears to the left of the calendar.
Select the checkboxes for the users whose tasks you want to appear on the calendar. These users can now
see their assigned tasks on the calendar.
13.4 The Diary Tasks Tab

The Diary Task tab lists the current diary tasks and allows you to add and schedule new tasks. Click the
Due Task button on the Task Bar.
The Diary Tasks tab appears.
13.4.1 Viewing Tasks

To view a task's details, click it in the list on the Diary Tasks tab. The View Diary Task dialog appears.
If you want to add new comments to the task, enter them in the Comments field and click Completed. The
comments are added to the Comments tab.
If you want to run the task, click the Run Task button. The task begins to run.
13.4.2 Adding New Tasks

If you want to add new tasks to the calendar, click the New Task button on the Diary Task tab. The New
Diary Task dialog appears.
For details about adding tasks using this dialog, see The Manage Diary Tasks Tab on page 282.
13.4.3 Seeing Future Tasks

To see scheduled tasks, select a timeframe from the Future Tasks drop-down menu. The tasks for your
selected timeframe appear listed on the tab.
13.5 Sending Messages

You can send messages to other logged in Synergy 3 users or send e-mail messages if your system
interfaces with an e-mail server.
To send a message, click the Send Message button in the Communication group on the Operations
menu. The Send Message dialog appears.
The dialog contains a list of all users currently logged in. Select the Synergy 3 user or users to whom you
want to send a message. If you want to e-mail the message, enter the recipient e-mail address in the Email
To field.
Enter your message in the Message Text field and click Send. The selected Synergy 3 recipients will
receive a notification in the Events tab announcing a new message. The recipients can click the Events tab
notification to see your message and reply, as needed.
13.6 Synergy Messenger

The Synergy Messenger allows you to engage in real-time chat sessions with other logged in users and, if
configured, send items to other workstations using Remote Session Control. The Synergy Messenger is
similar to Windows Messenger™ and Skype™.
To access the Synergy Messenger, click the Synergy Messenger button in the Communication group on
the Operations menu. The Synergy Messenger dialog box appears.
Select the recipient user from the Send To drop-down list. All currently logged in users are listed.
To send a chat message, enter text in the Message To Send field and click Send. Received messages
appear in the Received Text field.
You can send items, such as video, contacts, Persons of Interest and Customize View draggable
components, to be displayed on another workstation using Remote Session Control. This needs to be
configured so see your system administrator for details.
To send items, drag the relevant panel tab or draggable component onto the Remote Session Control
panel.
The Remote Session Control panel represents the entire Synergy GUI. This means that the point to
which you drag an item in the Remote Session Control panel is the point where it will appear in the
Synergy GUI of the remote workstation to which you send it.
On the remote workstation, the item will appear in their Received Text field and the user can click on the
text to view the component.
Note: You, the sender, also receive a copy of the hyperlink.
Alternatively, you can choose to have components immediately display on the remote workstation by
selecting Tick if you want all remote actions to automatically run.
Click Close.
By default the Synergy Messenger logs all conversations. These can be found in Forms & Reports-
>System Reports->Reports->Users->Synergy Messaging Summary. For more information, see The
Synergy Messaging Summary Report on page 359.
13.7 Workflows
A Synergy 3 workflow is an interactive diagram containing a set of instructions that appears on-screen,
usually triggered by a significant event at your site. You follow the instructions as they appear and answer
questions related to the incident; your answers prompt the next steps or questions in the workflow.
Workflows are sometimes triggered by macros. You can use workflows to manage processes in an
emergency or any time you want to gain consistency in the processes of all users.
Setup: Workflows are created during system setup.
13.7.1 Starting a Workflow

To start (launch) a workflow set up in Synergy 3, click the Start Workflow button in the Tours And
Sequences group on the Macros & Tours menu.
The Select Workflow to Run screen appears. The workflows listed here were designed in system setup.
Select the workflow that you want to start.
Note: Workflows can also be launched automatically upon macros running or alarms triggering
(these associations must have been pre-configured).
13.7.2 Working Through a Workflow

The Workflow tab displays instructions as you proceed through an active workflow.
The buttons underneath the pane control the progression of workflows:

l Start New - Click to launch a new workflow.
l Current Workflows - Click to view all currently actively workflows. From here, you can resume and
end workflows.
l Pause Workflow - Click to pause currently displayed workflow (To resume a paused workflow, go to
Current Workflows (see above)).
l Escalate - Click to escalate current workflow decision to all other active Synergy users.
Note: Only available if the workflow was launched by an alarm event.
l Step Back - Click to return to the previous stage in the currently displayed workflow.
l Add Comment - Click to add a text comment to the currently displayed workflow. Comments are
logged as stages with a date and timestamp.
When a workflow is started, either by you or automatically, the first step appears on the tab.
As you complete each step, instructions for the next step appear.
Note: Certain decisions in workflows might depend on dataveillance rules, alarm/system status or
other automatic system checks. You might not be able to see these for speed and efficiency
purposes. In addition, some decisions will need to be escalated to other active Synergy user(s)
before you can proceed to the next stage.
13.7.3 Checking Workflow Logs

Workflow logs are a record of the workflows that were launched in your system and the user responses to
them.
To view the Workflow Logs, click the Workflow Logs button in the System Logs group on the Forms &
Reports menu.
The Workflow Logs screen appears.
Select the time period for which you want to view Workflow Logs using the From and To buttons in the
Search Filters group.
Select a log and click the Display Graphically button, at the bottom of the screen, to see the details of the
workflow.
The stages that have been completed are highlighted in green.
To see the time a stage was completed, click the Display Stage Times button.
The Report button generates a Workflow Run Detail report.
14 Mapping
The Standard Maps feaure in Synergy 3 allows you to add images representing your entire security area,
or to only segments of it. In addition, you can organize maps in a hierarchy (or tree) to define areas of your
site and to highlight maps of greater detail for selected areas.
You can use maps to display boundaries, population areas, physical features (site or room layouts), natural
resources, roads, or general areas of activity. Unlike most other conventional systems where camera
selection is by number, in Synergy 3, camera selection is by reference to a map position or schematic
diagram.
Unlike most other conventional systems, where camera selection is made by number, in Synergy 3 you can
also select a camera by selecting its associated icon on a map or schematic diagram.
MAPPING View Control Connect Extend

Basic Map Engine ✓ ✓ ✓ ✓
GIS Map Engine Optional Optional Optional Optional
14.1 The Map Selection View

To access the maps that were set up in your Synergy 3 system, click the Map Selection view button on the
Views menu.
The following screenshot includes callouts to the tabs and important features of this view.
The following table describes the function of each tab on the view.
Tab Function
Access maps in your system to see camera and alarm locations and to access
Map Display
other maps.
Access details about alarm events at your site and within Synergy 3; receive
Events
messages.
Set up and access camera preset positions; control camera lenses; access
Camera Functions
auxiliary cameras; access camera information.
Select features and functionality to access from this view, such as devices
(cameras, monitors, alarm units, display walls), macros, video layouts, camera
User Functions
tours, and more. Selected functions can be ordered from left to right using the up
and down buttons, and can be color-coded for easy identification.
The maps on your system represent different areas of your site under surveillance. You can have maps of
buildings, rooms, parking lots, or a map of your entire site. You can organize these maps in hierarchies
(trees). For more information about map trees,see The Map Tree Tab on page 312.
Typically, the first map you see in the Map Display view is an Overview Map, which represents a large area
that you are monitoring. It features icons that represent camera locations, alarms, help points, and entries to
other maps (such as a detailed map of a parking lot or a floor of a building). The set of icons on your maps is
customizable. Ask your system administrator for a list of map icons and their meanings for your site.
Setup: The maps on your system were configured as part of the system setup in Setup->System
Setup->Advanced Configuration->Maps.
14.2 Navigating the Map

If the map area is larger that the area in the Map Display tab, you can drag the map to see hidden areas.
Right-click anywhere on the map to zoom out a level or move the mouse scroll wheel backwards (toward
you) to zoom out. Left-click to zoom in or move the scroll wheel away from you.
Mapping in Synergy 3 is organized in a drill-down arrangement of maps for ease of navigation. Drilling down
is not the same as zooming in; drilling down takes you to second map at a lower level.
Once you are zoomed in on an Overview Map, you can access a Second Level Map by left-clicking or
moving the mouse scroll wheel away from you once again. You can zoom in on this map by left-clicking or
moving the mouse scroll wheel forward. Repeat this process to access a Third Level Map. The following
diagram illustrates this process.
You can also navigate the map with the Map Control tool. Click the Show Map Control button on the
lower left area of the Map Display tab. The Map Control tool appears on the map.
Click the red arrows to move up, down, right, or left on the map. If you click the square in the middle of the
red arrows, you will move up to the higher level map.
14.3 Map Icons

You can add a variety of useful icons to your Synergy 3 maps. Map icons help you to quickly identify the
position of devices, such as cameras, alarms, and help points on your site, as well as to facilitate operations
involving them. The following table describes the available map icon types.
Map Icon Type Description

Camera Identifies the location of cameras set up on your site.
Alarm Identifies the location of alarms set up on your site.
Help Point Identifies the location of help points set up on your site.
Macro Allows you to execute macros set up on your system from the map.
Map Shortcut Acts as a link to associated maps in your system.
14.3.1 Camera Icons

Camera icons are a graphical representation of where your cameras are located on your site. If you hover
your cursor over a camera icon, a tooltip appears, displaying the camera name and number. You can select
a camera by clicking the camera icon; when you do so, its current video appears on your Video Window.
14.3.2 Alarm Icons

Alarm icons are a graphical representation of where your alarms are located on your site. When an alarm is
broadcast, the view of the map centers on the alarm icon, identifying its location. If you hover your cursor
over an alarm icon, a tooltip appears, displaying the alarm name.
14.3.3 Help Point Icons

If you have help points set up on your site, it is useful to have icons on the map identifying their locations.
When a help point is activated, the map centers on the help point icon, identifying its location.
14.3.4 Macro Icons

You can associate macros that have been set up in your system with icons on your maps. When you click an
icon, the associated macros are displayed for selection and execution.
14.3.5 Map Shortcut Icons

Map shortcut icons act as hyperlinks to other maps. When you click a shortcut icon, you go to the map
associated with it.
14.3.6 Adding Icons to a Map

You can set up your map icons using the Map Designer in System Setup.
1. Click the System Setup button on the Setup menu. The System Setup menu appears.
2. Click the Press for Advanced Configuration button. The Advanced System Setup menu
appears.
3. Click the Maps button. The Maps menu appears.
4. Select Design Map from the Maps menu. The Map Designer appears.
The following screenshot focuses on the Map Designer toolbar.
Note: You must zoom in on the map to activate the Map Designer toolbar.
Adding Camera Icons

1. Click the Edit Map button on the Map Designer toolbar.
2. Click the Cameras tab on the Map Designer toolbar (shown in the previous screenshot) and select
the icon that you want to use.
3. Click the Cameras tab on the Maps & Draggable Devices panel to bring the tab to the forefront of
the screen.
4. From the camera tree, shown in the previous screenshot, select the camera to associate with your
selected icon and drag and drop it to a position on the map that approximates the camera's physical
location.
Adding Alarm Icons

2. Click the Alarms tab on the Map Designer toolbar. and select the icon that you want to use.
3. Click the Alarms tab on the Maps & Draggable Devices panel to bring the tab to the forefront of the
screen.
4. From the alarm tree, shown in the previous screenshot, select the alarm to associate with this icon
and drag and drop it to a position on the map that approximates the alarm's physical location.
Adding Help Point Icons

1. Click the Edit Map button on the Map Designer toolbar .
2. Click the Help Points tab on the Map Designer toolbar and select the icon that you want to use.
3. Drag and drop the icon to a position on the map that approximates the help point's physical location.
Adding Macro Icons

2. Click the Macro Icons tab on the Map Designer toolbar and select the icon that you want to use.
3. Drag and drop the icon to a position anywhere on the map.
Adding Map Shortcut Icons

2. Click the Map Short Cut Icons tab on the Map Designer toolbar and select the icon that you want to
use.
3. Drag and drop the icon to a position anywhere on the map.
14.4 Hyperlinking to Maps

A map can have hyperlinks (shortcuts) to other maps. The hyperlinks are indicated by icons; when you click
the icon, the linked map opens. If you are viewing an Overview Map, you can zoom in to areas and hyperlink
to other maps. There are an unlimited number of maps in the map hierarchy.
14.5 Cameras on the Map

Your maps can be configured with icons representing the cameras set up at your site. This following is a
screenshot of a map with numbered, spherical icons representing cameras.
If you hover over a camera icon with your mouse, a tool-tip pops up with the camera ID.
To select a camera, click its icon. Video from the selected camera appears on the Video Window. If you are
using a multi-screen layout, the video is played in the selected window.
If presets have been set up, you can click a preset to select it and the camera will adjust to the preset.
You can also select a camera by switching to the Cameras tab and clicking a camera in the camera tree.
14.6 Alarms on the Map

Your maps can be configured with icons representing the alarms set up at your site. This following is a
screenshot of a map with spherical icons representing alarms. When you are zoomed in to an area of an
Overview map and click an alarm icon, video for its associated camera will appear in the Video Window
tab, allowing you to see the area under surveillance for an associated alarm. When you hover your mouse
over an alarm icon, a tooltip appears, showing the alarm ID.
All current alarms are displayed on the Recent Alarms tab on the lower left panel of the Alarm Response
view.
You can select an alarm on this tab and its location will be identified by an alarm icon on the map.
14.7 Hiding Items on the Map

The three buttons on the lower right corner of the Map Display tab allow you to hide camera, alarm, and
other map icons from view when you need greater map visibility.
Click the appropriate button to toggle between showing and hiding these items from view, as needed. When
you hide items on the map, the icon on the corresponding button turns grey.
You can also show only devices in specific device groups by clicking Select Group, selecting a device group
and clicking Ok.
Note: You will need permission to show or hide alarms, cameras and other items. For further
details, see your Synectics administrator.
14.8 Selecting New Maps

You can select a new map to appear on the Map Display tab in three ways:
l From the Select Map screen.
l From the Select Map tab.
l From the Map Tree tab.
14.8.1 The Select Map Screen

Click the Select New Map button in the lower left corner of the Map Display tab.
The Select Map screen appears with a thumbnail image of each map set up in your system.
To select a map, click the thumbnail. The map appears on the Map Display tab.
14.8.2 The Select Map Tab

The Select Map tab displays all maps set up on your system.
Click the map you want to appear on the Map Display tab. The currently selected map is denoted by an
orange highlight on the Select Map tab.
14.8.3 The Map Tree Tab

The Map Tree tab displays an overview of the maps configured in your system, while also showing the
camera and alarm icons on each map. Click the Map Tree button in the Mapping group on the Customize
View tab and drag and drop it to a panel in the Primary Window.
You can click each node to expand the tree to see lower-level maps and associated cameras and alarms. To
select a camera, click it in the tree; its live video appears in the Video Window and the camera number and
name appear on the camera button on the Task Bar.
To best see the map hierarchy, hide the camera and alarm icons by clicking the Hide Cameras and Hide
Alarms buttons in the lower right corner of the tab.
If you hover over a camera icon with your mouse, a tool-tip appears with the camera name, camera number,
and other information about the camera. A thumbnail of the camera's view also appears.
15 Alarm Management
An alarm is an audible or visual notification that a significant event that requires action has taken place.
Alarm management is the process through which alarms, once received, are analyzed and responded to
within your environment.
In Synergy 3, you can define common properties of alarm events, including those from third-party system
integrations. You can categorize alarms by types and schedule the times when they can broadcast.
15.1 The Alarm Response View

To access the Alarm Response view, click the Alarm Response button on the Views menu.
The default Alarm Response view consists of four panels; the upper left panel contains the Map Selection
tab. The lower left panel contains the Recent Alarms tab and the Alarm Status tab. The panel on the
upper right contains the Events tab and the Workflow tab. As with any view you select in the Primary
Window, you can move and rearrange tabs and resize panels.
15.1.1 The Map Display Tab

Alarm icons can be placed on the map to show the physical location of the alarm. The icon will change color
to denote the current state of each alarm.
Note: Alarm icons are configured specifically for your site; your system administrator can provide
you with a list of your icons.
All current alarms are displayed on the Recent Alarms tab in the lower left panel of the Alarms Response
view.
If you select an alarm on this tab, its location will be identified by a highlighted alarm icon on the map, and if
there is an associated camera, its video will play in the Video Window.
15.1.2 Events Tab

When you click the Alarm(s) button, the Events tab opens:
To obtain more information about an alarm event, click the alarm item in the Events tab.
A dialog box displays:
To acknowledge the alarm event and remove the alarm item from the Events tab, click Ok. To keep the item
in the Events tab, close the dialog box.
Note: Depending on how the alarms are configured, some of the dialog box fields might be blank.
For example, if no camera is associated with the alarm, the Camera field is blank.
If there is a camera associated with the alarm, click the Video button to switch the video window to that
camera.
If an alarm is set up so that an incident or an alarm form is associated with it, you will receive a notification in
the Events tab:
Click the icon on the message to open the associated item.
Note: Icons for alarms are configured specifically for your site. Your system administrator can
provide you with a list of these icons.
Depending on how the alarms are configured, additional actions might take place, such as camera or pre-set
changes, or a workflow or a macro starting. If the event is a recording event, a further button labelled
History displays.
Click the History button to display the Alarm History.
If the same alarm triggers multiple times, Synergy offers the option to show duplicated alarms either
individually or grouped together. If the grouped option is chosen, the alarm is only listed in the Events tab
once with the number of instances shown within it, in a red box.
To enable this feature, navigate to Setup-> System Setup->Press for Advanced Configuration-
>Workstation->Central Configuration Settings.
Under the Misc tab, locate the eventPanelAlarmCounts entry. Ensure that its Current Value is set to
true.
This setting enables the multiple alarm grouping function. All alarms are shown within the Events tab, with
the number of instances displayed in a red box.
Further configuration is available.

l In the GUI Settings tab - psnEventsGroupByCamera
o This setting groups recording events by default group per camera.
o It also groups hotswap events so all the hotswap text is compressed into a single line and all hot-
swap events are shown on the same event button.
Configuring Video View for Incoming Alarms
You can configure Synergy to show a live view of cameras for a stack of alarms on a given video layout so
that the following behavior can be set up:
Once an alarm displays on the Events tab, you can click to display the related video on the Video screen.
Depending on your layout, each incoming alarm will be displayed on a subsequent screen in the selected
video layout.
If the number of alarms is less than the visible number of windows in the video layout, the unused windows
will remain black.
If there are more alarms than the visible number of windows, the last window is used to cycle through the
remaining alarm events.
Go to your Client Configuration Settings and enable flashingAlarmManager to use this feature. To do
this, go to Setup-> System Setup->Press for Advanced Configuration->System Properties-
>Central Configuration Settings.
15.1.3 The Recent Alarms Tab

The Recent Alarms tab, located in the lower area of the Alarms Response view, contains a table
providing details of alarm events that occurred within the last day.
15.1.4 The Alarm Status Tab

The Alarm Status tab contains a table showing all alarm events and their current activation status.
You can filter alarms by the various alarm statuses, as described in the following table.
Status Definition
Inhibited Shows only inhibited alarms.
Shunted Shows only shunted alarms.
Normal Shows alarms that are neither inhibited nor shunted.
Show All Shows all alarms.
Note: It is possible to amend the configuration to ensure that inhibited alarms are handled as if they
were normal alarms. See your system administrator for more details.
Note: Shunting an alarm means to temporarily prevent it from alarming for a specified time period,
without inhibiting (disabling) it.
You can enter the alarm ID number in the Alarm field to see that alarm only.
To shunt an alarm, select it in the list and click the Activate Shunt button. The Select Shunt Time dialog
appears.
Click a button corresponding to the duration you want for the alarm shunt. The Enter Shunt Reason dialog
appears.
Enter the reason for the shunt and click OK.
Another way to set the shunt duration is to click the Shunt Until button. The Select Date dialog appears.
Today's date is highlighted in blue. Select the date and time for the shunt deactivation and click OK. The
Enter Shunt Reason dialog. appears.
Enter the reason for the shunt and click OK.
If you click the Permanent Shunt button, the alarm will remain shunted until you manually deactivate the
shunt.
Click the Close button. The Enter Shunt Reason dialog appears.
Enter a reason for the shunt, and click OK.
If you want to manually deactivate an alarm shunt before its designated deactivation date, select the alarm
on the list, and click the Deactivate Shunt button. The Confirm Shunt Deactivation dialog appears.
Click Yes.
To see an alarm's location on the map, select it in the table and click the Find On Map button. The alarm
icon on the map associated with the alarm becomes highlighted.
15.1.5 The Current Alarm Tab

The Current Alarm tab, located in the lower right corner of the Alarm Response view, shows alarms that
have not been closed. Some alarms will continue to alarm until they are closed with a closing action; for
example (assuming a suitable level of integration was available), an alarm can be triggered by a door
opening and will not stop alarming until the door is shut.
To watch the video associated with an alarm, select the alarm in the list and click the Play Video button. If
the alarm has an associated map icon and you click the Alarm on Map button, the map icon will become
highlighted, making clear its location.
15.2 The Alarm Video View

The Alarm Video view allows you to see video associated with alarms and create reports on their details.
Click the Alarm Video button in the Views menu.
The Alarm Events tab opens in the Alarm Video view, with details about the alarm events on your site and
in the Synergy 3 system.
Double-click an alarm in the list to select it. The <Alarm Name> Problem dialog appears with further alarm
details.
You can enter additional comments in the Event Comment field, as needed. Click Save if you enter
additions. Your comments appear on the Alarm Events tab in the Comment column.
You can search for alarms by date or data using the Search Filters near the top of the tab. You can
generate reports on the Alarm Event tab data by selecting report output radio buttons and clicking the Save
Data As button. For information on filtering your reports, see Filtering Reports on page 332.
If you want to see the video associated with the selected alarm, click the Video button. To see video
associated with the next alarm in the list, click Next. To see video associated with the previous alarm, click
Previous.
15.3 The Alarms Tab

The Alarms tab shows you the current alarms, either in a tree format or on a device group page. Both allow
you to select alarms and see their details.
15.3.1 The Alarm Tree

To access the Alarm Tree, click the Alarm Tree button in the Device Selection group on the Customize
View menu and drag and drop it to a panel in the Primary Window.
The upper panel on the Alarms tab contains the Alarms Groups list. The list includes the All Alarm group
and the rest of the alarm groups on your system. The alarms for the selected group are displayed in the tree
in the lower panel.
Note: Only groups and alarms that the current user has permission to view appear in the tree.
To select an alarm, click it in the tree. If there is a camera associated with the alarm, its video will play in the
Video Window. If the alarm is on the map, its icon on the map will become highlighted, showing you the
alarm's location.
To search for a specific alarm, type its ID or name in the search field and click the Search button. If found,
the alarm is displayed in the tree.
15.3.2 Alarm Buttons

The Alarms tab can also be viewed as a device group page, showing your alarms as buttons arranged in
groups. To access the device group page, click the Alarm Buttons button in the Device Selection group
on the Customize View menu and drag and drop it to a panel in the Primary Window.
To select an alarm, click its button on the tab. If there is a camera associated with the alarm, its current video
will play in the Video Window. If the alarm has a map icon, it will highligh, allowing you to identify the alarm
position.
15.4 The Time Slider Tab

The Time Slider tab is a configurable tab that shows a graphical representation of alarms within a specified
calendar period. By default, this feature is integrated into the timeslider at the bottom of the Video screen.
However, the functionality can also be configured to be shown in this separate tab. Once the configuration
has been set up, go to Customize Views>Time Slider. See your system administrator for the required
configuration.
Select the calendar period (maximum 4 weeks) in the Time Span drop-down menu.
Select the alarm you want to monitor in the Select Alarm drop-down menu. If you want to see the previous
alarm event, click the Previous button. If you want to see the next alarm event, click the Next Event button.
15.5 The Recording Events Tab

Recording events are all occurrences regarding cameras, PSNs, and encoders during the video recording
process. A record of these events is sent to Synergy 3 by the recording software on the PSNs (RMS. and
Watchdog) and stored on the Recording Events tab.
To see the recording events, click Recording Events in the Event Data group on the System Data menu.
The Recording Events screen appears, containing the Recording Events tab.
Note: Recording events can be configured in such a way that each event needs to be closed
individually. See your system administrator for details.
You can also generate reports on the Recording Events tab data by selecting report output radio buttons
and clicking the Save Data As button. For information on filtering your reports, see Filtering Reports on
page 332
Note: For information about recording information alarms, see the Synergy 3 Alarm
Management Guide on the Synectics Global Support Portal.
16 Audit, Forms, and Reporting

To observe, record, and report are all key tasks in any security environment.
Synergy 3 provides a highly customizable information capture and reporting tools to aid in these tasks:
l Define customised incident forms.
l Utilise user-defined forms for bespoke information collection.
l Customised reports of captured information.
l Select from multiple forms in one place.
AUDIT, FORMS & REPORTING View Control Connect Extend

Basic Reporting Engine ✓ ✓ ✓
Advanced Reporting Engine ✓ ✓
Custom Charts, Graphs, Reports & Form Designer Optional ✓
This section descibes the features of the Synergy 3 Advanced Reporting Engine.
16.1 General Reporting Information

This section describes the general features of the reporting capabilities of Synergy 3. Most reports are
flexible and customizable, allowing you many filter options so that you can generate reports that provide the
most useful information for your organization, without extraneous data.
Synergy reports support hyperlinks to relevant information. For example, in an incident report, a hyperlink
under Incident Id would display live or recorded video relating to the selected incident.
Note: Hyperlinks are context-sensitive; their presence and their content will vary according to the
report/fields displayed.
16.1.1 Table Design

You can customize tables in Synergy 3 using the Table Design tools, located in the upper right corner of the
screen.
To create a new table design, click the Select Displayed Columns button. A drop-down menu of column
heading options appears.
Select the column headings you want to include on your new table design and click Finished.
If you want to save this table design for future use, click the Save as New Design button. The Enter
Layout Name dialog appears.
Enter a name for the table layout and click OK. The name for the new table now appears in the Select
Design drop-down menu, so that you can select it in the future.
If you want to make changes to a table design, select it in the Select Design drop-down menu and click the
Select Displayed Columns button. Make column heading changes as needed, and click the Update
Selected Design button to save your changes. Again, the updated design is saved in the drop-down menu
for future use.
If you want to change or refine the displayed report search filters, click Select Search Filters and select/de-
select parameter checkboxes as required. Click Finished to save your changes.
To refine displayed data by report-specific parameters and values, click Create Dataveillance Query.
Note: This button displays only if dataveillance is relevant to the currently selected report.
In the Select Column column, click a parameter.
Note: These parameters and their values change dynamically depending on the content of the
currently selected report.
In this example, the Baccarat Transactions report has been selected. The Date parameter has been
clicked.
In the Column Filters section, from the drop-down menu, select a query criterion to use to sift through data.
In this example, Contains has been selected.
In the text field, manually enter the query criterion value required. Alternatively, click the calendar icon ( )
to specify this from a list of server-retrieved values.
In this example, the value 11/04/17 has been specified. No time range has been specified, meaning the
dataveillance query results will span that entire day.
If required, add additional parameters and specify their values. If you add an identical parameter, an
additional AND/OR drop-down menu displays in the Column Filters section.
To delete a parameter and its value, click the recycle bin icon ( ).
Once you have specified the required parameters and their values, click Run Query to apply these criteria to
the currently selected report.
To save the specified query parameters and values for future use, click Save. Enter a name for this query.
You are taken to the Queries sub-tab on the Reports tab of the System Reports screen.
Note: You can select saved queries from the Report Selection drop-down menu and specify date
and time ranges to apply to the query from the Search Filters section.
Return to the relevant Dataveillance Query section (this example uses the Baccarat Transactions
report, selectable on the Gaming sub-tab).
To trigger an alarm when the selected saved query criteria is met by live data in future, select Trigger
Alarm. The Setup Alarms dialog box displays, where you can configure a dataveillance alarm for the
currently selected query.
To edit the existing alarm for this dataveillance query, click Setup Alarms.
Note: For information on configuring and editing alarms, see the Synergy 3 Alarm Management
If you want to delete a table design, select it in the Select Design drop-down menu and click the Delete
Selected Design button.
To save and export dataveillance query results, see Report Formats on the next page.
16.1.2 Filtering Reports

Synergy 3 report tables are designed so that you can filter data displayed by specific values for any of the
columns, allowing your reports to be narrowed down to very specific categories.
The number of rows displayed is shown in the bottom right hand corner of the report.
This number is updated if any filters are applied.
To filter data displayed in a column, right-click on the column heading. A checkbox list appears with values
for the column. The following screenshot shows the Command Report on the Users tab with the checkbox
list for the Activity column.
Select the checkboxes for the values you want included in your report. If you want all values in the list to be
included, select All Values.
When you have made your filter selections, click Finished Selection. You can filter any column on the
report table in the same manner. The resulting report will display only the column values that you specified.
Setup: Column values are determined during system setup.
16.1.3 Report Formats

The report format options are displayed as radio buttons in the lower right corner of the report table. These
options are:
l PDF
l HTML
l XML
l CSV
l PDF Chart
l Data Set
l GUI Chart
l Map (if applicable)
The format option buttons are shown in the following screenshot.
Select the radio button for the format you want and click the Save Data As button to generate the report. A
preview will appear on your screen.
For the GUI Chart option, the selected chart type will display as an additional tab in the Synergy 3 client
application (not as an external file). You can click a slice of the chart to display a table consisting only of data
items that fulfil that specific query criterion slice.
For the Data Set option, the currently selected data items are exported to disk and saved locally on your
workstation as a data set for future investigation. Data items are selected by holding the Shift key and left-
clicking the mouse. To de-select the selected data items, left-click outside of the table. If no data items are
selected, the entirety of the currently displayed report is saved.
With a data set selected, the GUI Chart option will populate the selected chart type with that data only.
Note: Running a new dataveillance query clears your data set selection as the system assumes
you want to select a new data set based on the new query's results. For information on
dataveillance queries, see Table Design on page 329.
16.1.4 Scheduling Reports

You can create a macro to generate a standard report or user-created favourite report (with all filtered items
saved) that will be stored on the server (or a network share if specified in the macro).
You can use the macro scheduler to generate these reports on a regular basis, as needed.
To add the report macro to the Macro Scheduler, follow this navigation: Setup->System Setup-
>Advanced Configuration->Macros And Tours->Macro Scheduler.
The Macro Scheduler dialog appears.
Click the Add button at the bottom of the dialog.
Click the Macro field. The Select Macro dialog appears, listing your macro groups and macros.
Select the macro you want to schedule and click Ok.
Double-click the Next Run field. The Select Date dialog appears.
Select the date and time you want the next run of the macro to occur from the Date and Time drop-down
menus and click Ok.
Double-click the Interval field. The Interval dialog appears.
Select the time unit from the first drop-down menu and select the interval from the second drop-down menu.
If you select hours in the first menu and 12 in the first menu, the macro will run every 12 hours.
Click Ok.
Click Save. The macro will automatically run (thus generating its associated report) every 12 hours
beginning on the date and time specified.
16.1.5 E-mailing Reports

You can e-mail reports generated by anyone on the system to your e-mail contacts and contact groups. The
reports are listed on the Report Output page; you e-mail them from here.
Click the System Reports button on the Forms & Reports menu.
Click the Report Output tab to bring it to the forefront of the screen.
The table on this tab lists all reports saved into the reports folder on your local machine (default of
C:\synergyii\report). Any report that you save as an HTML, XML, CSV or, PDF file automatically goes into
this folder.
Note: For more information on setting up this folder, see the Client Wizards section of the
Synergy 3 Setup Wizards Guide on the Synectics Global Support Portal.
Use the Filter Reports tools to search for the report that you want to e-mail. Select it in the list and click the
Email button at the bottom of the tab. The Email Address Selection dialog appears.
To select the recipient(s) from the Available Contacts list on the left side of the dialog, select them
individually and click the single arrow button, or click the double arrow button to select all contacts. You may
have contacts organized into a group that appears as a single entry in the Available Contacts list.
Click Ok. The report is e-mailed.
16.2 The System Status Screen

The System Status screen provides information about the current state of your Synergy 3 system in terms
of user and incident sessions, the tasks in which cameras and monitors are engaged, camera snapshot
configuration, and the health and status of your digital recording equipment and recording events. To access
this screen, click the System Status button in the System Status group on the Forms & Reports menu.
The System Status screen appears, containing four tabs, as shown in the following screenshot.
16.2.1 The Cam Snapshots Tab

This tab shows thumbnail images of selected cameras at selected dates and times. The thumbnails include
the camera ID and name and the date and time the image was recorded. If there are no snapshots, Synergy
will automatically create a reference image. You also have the option to update your reference images to
these images.
Click the Cam Snapshots tab on the System Status screen.
To select the date that you want snapshots displayed, click the Date button. The Select Date dialog
appears.
Select the date and time to take snapshots and click OK.
Select the camera or camera group from the Camera drop-down menu. You can also click the Camera
button on the Task Bar at the bottom of the Primary Window. The Camera buttons appear and you can
select a different camera.
Click Refresh. The progress of the refresh process is displayed in the Refresh Progress bar.
If you want your reference images to match the newly selected snapshots for the selected cameras, click the
Update Reference Images button.
16.2.2 The System Status Tab

The System Status tab displays the current status of several aspects of your Synergy 3 system and is used
for diagnostics and general system administration. Click the System Status tab on the System Status
screen.
The following is a screenshot of the tabs on the System Status tab.
Note: To refresh the information on any of the System Status tabs, click the Refresh button at the
bottom of the screen.
The Sessions Tab
The Sessions tab displays a table of all Synergy 3 users currently logged in.
Your system administrator has the option of ending a user session from this tab by selecting the End
checkbox and clicking the Ok button at the bottom of the tab.
The Incident Sessions Tab
The Incident Sessions tab displays a table of current user sessions in which an incident has been initiated.
The Cameras Tab
The Cameras tab displays a table of all cameras currently in use.
Your system administrator has the option of unlocking locked cameras from this tab.
The Tie Lines Tab
The Tie Lines tab displays a table of information related to any tie lines to which cameras are currently
assigned.
Your system administrator has the option of enforcing tie line use from this tab.
The Running Macros Tab
The Running Macros tab displays a table of all macros currently running.
Your system administrator has the option of ending a macro run from this tab.
The Running Tours Tab
The Running Tours tab displays a table of all camera tours currently running.
Your system administrator has the option of ending a camera tour from this tab.
The Display Walls Tab
The Display Walls tab displays a list of all existing locks on a display wall. Your system administrator has
the option of unlocking a display wall from this tab.
The Digital Recording Tab
The Digital Recording tab is the primary tab for system diagnostics and administration of PSNs.
It is broken down into the following tabs:
The DVR Status Tab
This tab provides information about the current state of your recording storage hardware. The following
screenshot shows the tab buttons and the columns included in the table.
To Turn on PSN Alarms
Click the PSN in the list to select it and click the Alarms On button. The Confirm PSN State dialog
appears.
Click Yes.
To Turn Off PSN Alarms
Select the PSN and click the Alarms Off button. The Confirm PSN State dialog appears.
Click Yes.
To Disable Hotswaps
If a PSN is hot-swapped, the Hot-Swapped? checkbox on the DVR Status tab will be selected. If you want
to disable the hotswap, select the PSN and click the Disable Hotswaps button.
To Enable Hotswaps
If you want to enable hotswapping, select the PSN and click Enable Hotswaps. The Confirm PSN State
dialog appears.
Click Yes.
To Clear Faults
If a PSN is faulty, the Faulty? checkbox will be selected. If you want to clear the fault, select the PSN and
click the Clear Fault button.
To See PSN History
If you want to see the complete history of a PSN, select it and click the History button. The View Stream
History for <PSN Number> screen appears.
The DVR Channel Status Tab
This tab provides a color-coded table to indicate the status of each PSN. The following screenshot shows
the tab buttons and the columns included in the table. You also have the option here to hotswap multiple
channels on multiple PSNs using a configurable Hotswap Full PSNs button. For more details, see your
system administrator.
Color State
White OK.
Green PSN alarms off.
Aqua Alarms off.
Red Hotswap.
Fuschia Never hotswap.
Gold Not in RMS.
You can filter the report by status. To filter what is displayed, select the checkbox of the colored boxes in the
Status Key at the top of the screen for each status that you wish to be shown.
For example, in the above image, only DVRs with a status of PSN Alarms Off (green) or Alarms Off (blue)
are included.
The PSN Contents Tab
This tab provides a table showing the contents of each PSN.
You have the option to show the camera names and numbers, the file sizes, and the file times in the
Contents of Streams columns.
The File Transfer Queue Tab
This tab provides a table showing which incident video files are scheduled for export. It is possible to stop
export on this page, should you need to.
The PSN Usage Tab
This tab provides a table showing the usage history of each PSN.
The PSN Health Overview Tab
This tab provides a tree structure view of the status of each PSN.
The Coverage Cameras Tab
This tab provides a table showing which faulty cameras have coverage cameras in place. The following
screenshot shows the columns included in the table.
If you want to halt the coverage to a camera, select it in the list and click the Stop Coverage button.
The Backfiller State Tab
This tab shows the current backfilling status. You can filter by 'active' or 'pending' for each PSN.
The status of backfilling is displayed in-line, as shown. It will indicate whether backfilling is up-to-date,
searching for gaps in footage, or the time remaining if backfilling is still in progress. If a start and end time is
displayed here, this means that the Retry Hour option has been triggered in the backfiller application. This
searches for gaps in footage within the last hour and will then only backfill for the time where there is a gap.
The backfilling information can be exported to CSV, if required.
16.2.3 The Camera State Tab

This tab contains buttons representing all cameras set up at your site. The buttons are color coded to convey
the current state of each camera, be it engaged in an incident, locked because it is in use by another user, in
use but not locked, locked to all users, engaged in a camera or system tour, or idle.
Click the Camera State tab on the System Status screen.
To refresh the display, click the Refresh button.
16.2.4 The Monitor State Tab

This tab contains buttons representing all monitors set up at your site. Each button contains the monitor ID
and name and the camera to which it is currently linked.
Click the Monitor State tab on the System Status screen.
To refresh the display, click the Refresh button.
16.3 The System Reports Screen

The System Reports screen is a repository for several operational reports that you will run in Synergy 3.
These reports are related to user activity, incidents, alarm events, and device details and faults. To access
this screen, click the Systems Reports button in the System Status group on the Forms & Reports
menu.
The Systems Reports screen with the Reports tab and the Report Output tab appears.
16.3.0.1 The Reports Tab
The Reports tab organizes report categories in a menu at the top of the tab.
Each tab has a Report Selection drop-down menu with reports in that category. The report category tabs
are:
l Users
l Incidents
l Alarms
l Device Details
l Faults
l Gaming
l Favourites
l Summaries
l Queries
l Data Sets
16.3.1 Users Reports

Users reports provide information about the actions of your Synergy 3 system users. Click the Users tab on
the Reports tab of the System Reports screen.
The Report Selection drop-down menu is open, showing the available users reports. These are:
l Session Summary
l Command Report
l Login Failure
l Camera Usage Report
l Camera Viewing
l Unviewed Cameras
l Synergy 3 Messaging Summary
l Diary Tasks Summary
l Contact Groups Summary
l System Status Updates
l Patrol Logs
16.3.1.1 The Session Summary Report
The Session Summary report provides a table of information regarding your Synergy 3 user sessions
within a specified time period. The following screenshot shows the columns included in the table.
Use the Search Filters to define the time period or related data for which you want to generate a Session
Summary report. You can also filter the data by checking column-level values. For details on filtering reports
with column-level values, see Filtering Reports on page 332.
Data As button at the bottom of the Reports tab.
16.3.1.2 The Command Report
The Command report provides a table of all commands made in Synergy 3 by a user over a specified time
period. The following screenshot shows the columns included in the table.
Use the Search Filters to define the time period or related data for which you want to generate a
Command report. You can also filter the data by checking column-level values. For details on filtering
reports with column-level values, see Filtering Reports on page 332.
16.3.1.3 Login Failure Report
The Login Failure report provides details of failed logins, providing information that may point to illegal entry
attempts.
The report displays a table of all failed logins made in Synergy 3 over a specified time period. The following
Use the Search Filters to define the time period or related data for which you want to generate a Login
Failure report. You can also filter the data by selecting column-level values.
Note: For details on filtering reports with column-level values, see Filtering Reports on page 332.
16.3.1.4 The Camera Usage Report
The Camera Usage report provides a table of information regarding camera operations made by users.
The following screenshot shows the columns included in the table.
Use the Search Filters to define the time period or related data for which you want to generate a Camera
Usage report. You can also filter the data by selecting column-level values. For details on filtering reports
16.3.1.5 Camera Viewing Report
The Camera Viewing report provides details of all video requests made on a client or a display wall.
The report displays a table of all video requests made in Synergy 3 over a specified time period. Start and
end dates and times, duration, camera details, user and workstation are all reported.
Configuration
Settings.
Under the Misc tab, locate the loggingViewingActivity entry. Ensure that its Current Value is set to true.
Click Save. The Camera Viewing report is now available.
Use the Search Filters to define the time period or related data for which you want to generate a Camera
Viewing report. You can also filter the data by selecting column-level values.
Note: For details on filtering reports with column-level values, see Filtering Reports on page 332.
To generate a report, select an output format and click the Save Data As button at the bottom of the
Reports tab.
16.3.1.6 The Unviewed Cameras Report
The Unviewed Cameras report provides a table of information regarding cameras that have not been used
for the selected time period. This information is useful in determining whether or not a camera should be
relocated. The following screenshot shows the columns included in the table.
Use the Search Filters to define the time period or related data for which you want to generate an
Unviewed Cameras report. You can also filter the data by selecting column-level values. For details on
filtering reports with column-level values, see Filtering Reports on page 332.
16.3.1.7 The Synergy Messaging Summary Report
The Synergy Messaging Summary report provides a table of information regarding the messages sent
between Synergy 3 users. The following screenshot shows the columns included in the table.
Use the Search Filters to define the time period or related data for which you want to generate a Synergy
Message Summary report. You can also filter the data by selecting column-level values. For details on
16.3.1.8 The Diary Tasks Summary Report
The Diary Tasks Summary report provides a table of information regarding the tasks on the Diary Task
Calendar. The following screenshot shows the columns included in the table.
Use the Search Filters to define the time period or related data for which you want to generate a Diary
Tasks Summary report. You can also filter the data by selecting column-level values. For details on filtering
reports with column-level values, see Filtering Reports on page 332
16.3.1.9 The Contact Groups Summary Report
The Contact Groups Summary report provides a table of information regarding your Contacts groups.
Use the Search Filters to define the time period or related data for which you want to generate a Contact
Groups Summary report. You can also filter the data by selecting column-level values. For details on
16.3.1.10 The System Status Updates Report
The System Status Updates report provides a table of information regarding the updates to your system
status. The following screenshot shows the columns included in the table.
Use the Search Filters to define the time period or related data for which you want to generate a System
Status Updates report. You can also filter the data by selecting column-level values. For details on filtering
16.3.1.11 The Patrol Logs Report
The Patrol Logs report provides a table of information regarding the camera patrols run by all system
users. The following screenshot shows the columns included in the table.
Use the Search Filters to define the time period or related data for which you want to generate a Patrol
Logs report. You can also filter the data by selecting column-level values. For details on filtering reports with
column-level values, see Filtering Reports on page 332.
16.3.2 Incidents Reports

Incidents reports provide information about all incidents that users initiate in Synergy 3. Click the Incidents
tab on the Reports tab of the System Reports screen.
The Report Selection drop-down menu is open, showing the available incidents reports. These are:
l Incident Summary
l Incident Camera Usage
l Incident Camera List
l Incident Transactions
l Incident Type Summary
l Incident Type Camera Summary
l Incident Video Export Summary
l Incident Types Category Summary
l Incident Contacts
l Incident Alarms
l Incident Persons of Interest
l Incident NAS Disk Removals
16.3.2.1 The Incident Summary Report
The Incident Summary report provides a table with details about all incidents, as entered on their
corresponding Incident Details dialogs. The following screenshot shows some of the columns included in
the table.
Click the ... (ellipsis) button to select columns to display in the table.
Click Finished to save your changes.
The following screenshot shows the buttons at the bottom of the Reports tab when you have the Incidents
Summary report selected.
Use the Search Filters to define the time period or related data for which you want to generate an Incident
Summary report. You can also filter the data by selecting column-level values. For details on filtering reports
If you want to see the Incident Details dialog, double-click an incident in the list. You can view and change
the details for the incident, as needed.
A useful format for an Incident Summary is a chart. To generate the Incident Summary in chart format,
select the Chart radio button and click the Save Data As button. The Define Quick Chart Report dialog
appears.
The Summarize Data By drop-down menu allows you to select the data aspect (columns on the table) that
you want to represent in the chart. The Report Type drop-down menu allows you to select a type of chart.
The Define Quick Chart Report dialog contains other checkboxes to allow you to further customize your
chart report. Make your selections and click OK.
The following is a screenshot of the Incidents Summary in a Pie Chart report type with Incident Type
selected in the Summarize Data By drop-down menu. The Include Data Table and Item Labels
checkboxes were checked.
The Data Table appears on the second page of the report.
16.3.2.2 The Incident Camera Usage Report
The Incident Camera Usage report provides a table of information regarding camera operations made by
users during a specific incident made by users.
Camera Usage report. You can also filter the data by selecting column-level values. For details on filtering
16.3.2.3 The Incident Camera List Report
The Incident Camera List report provides a table that links cameras and incident footage to incidents. The
following screenshot shows the columns included in the table.
Camera List report. You can also filter the data by selecting column-level values. For details on filtering
16.3.2.4 The Incident Transactions Report
The Incident Transaction report provides a table with information about all system transactions related to
incidents. These are the same transactions that appear on the Transactions tab of the Incident Details
dialog. The following screenshot shows the columns included in the table.
Transactions report. You can also filter the data by selecting column-level values. For details on filtering
16.3.2.5 The Incident Type Camera Summary Report
The Incident Type Camera Summary report provides a table showing the cameras used organized by
incident type. The following screenshot shows the columns included in the table.
Type Camera Summary report. You can also filter the data by selecting column-level values. For details on
16.3.2.6 The Incident Video Export Summary Report
The Incident Video Export Summary report provides a table of information related to incident video
export from Synergy 3 to a disk. The following screenshot shows the columns included in the table.
Video ExportType Summary report. You can also filter the data by selecting column-level values. For
16.3.2.7 The Incident Contacts Report
The Incident Contacts report provides a table of information related to incident contacts. The same
contacts appear on the Related Data tab of an incident's Incident Details dialog. The following screenshot
shows the columns included in the table.
Use the Search Filters to define the time period or related data for which you want to generate an
Incidents Contacts report. You can also filter the data by selecting column-level values. For details on
16.3.2.8 The Incident Alarms Report
The Incident Alarms report provides a table of information regarding alarms associated with incidents. The
same alarms appear on the Related Data tab of an incident's Incident Details dialog. The following
Alarms report. You can also filter the data by selecting column-level values. For details on filtering reports
with column-level values, see Filtering Reports on page 332
16.3.2.9 The Incident Persons of Interest Report
The Incident Persons of Interest report provides a table of information regarding the Persons of Interest
associated with your incidents. These Persons of Interest appear on the Related Data tab of the Incident
Details dialog. The following screenshot shows the columns included in the table.
Persons of Interest report. You can also filter the data by selecting column-level values. For details on
16.3.2.10 The Incident Nas Disk Removal Report
The Incident Nas Disk Removal report provides a table of information regarding the export of video from
Network Attached Storage (NAS) to a disk. The following screenshot shows the columns included in the
table.
Note: NAS (Network Attached Storage) is an alternate mode of data storage to PSN data storage.
Nas Disk Removal report. You can also filter the data by selecting column-level values. For details on
16.3.3 Alarms Reports

Alarms reports provide information about all alarms events in your Synergy 3 system. Click the Alarms tab
on the Reports tab of the System Reports screen.
The Report Selection drop-down menu is open, showing the available Alarms reports. These are:
l Alarm Summary
l Help Point Activity
l Help Point Answer Time
l Recording Event Summary

l Recording Events
l BS5979 - Alarm Response Summary
16.3.3.1 The Alarm Summary Report
The Alarm Summary report provides a table showing the main details about an alarm in your Synergy 3
system as entered on its corresponding Alarm dialog. The following screenshot shows the columns
included in the table.
If you select an alarm on the table, the Alarm dialog appears.
You can add or edit comments, as needed. Click Save if you make any changes. The edited comments will
appear in the Comment column on the report table.
If you want to view an alarm's associated video, select the alarm and click the Video button at the bottom of
the Reports tab.
Use the Search Filters to define the time period or related data for which you want to generate an Alarm
Summary report. You can also filter the data by selecting column-level values. For details on filtering reports
16.3.3.2 The Help Point Activity Report
The Help Point Activity report is for use on sites with an intercom interface. This report provides a table
with details on the help point activity. The following screenshot shows the columns included in the table.
Use the Search Filters to define the time period or related data for which you want to generate a Help
Point Activity report. You can also filter the data by selecting column-level values. For details on filtering
16.3.3.3 The Help Point Answer Time Report
The Help Point Answer Time report is for use on sites with an intercom interface. This report provides a
table with details on how quickly calls from the help point stations were answered. The following screenshot
shows the columns included in the table.
Use the Search Filters to define the time period or related data for which you want to generate a Help
Point Answer Time report. You can also filter the data by selecting column-level values. For details on
filtering reports with column-level values, see Filtering Reports on page 332
16.3.3.4 The Recording Event Summary Report
The Recording Event Summary report provides a table showing the main details about recording events
on your PSNs. By default, the table opens to show all recording events on all PSNs for the last thirty days.
You can report on the recording events on a specific PSN by selecting it from the Select DVR drop-down
menu.
You can also filter by camera(s) within PSNs. This displays the number of occurrences of each event type
per camera. There is a hyperlink available on the camera ID which when clicked will allow you to play back
the video for a particular camera and time.
To aid in identifying problem units, you can drill down further by double-clicking a particular element. For
example, when all PSNs are displayed, double-clicking a single PSN displays each recording event type;
when a single PSN is displayed, double-clicking the PSN displays all cameras associated with that PSN,
arranged by recording event type.
Recording Event Summary report. You can also filter the data by selecting column-level values. For
16.3.3.5 The Recording Events Report
The Recording Events report provides a table showing details about the recording alarms sent by the
PSNs on the system. The following screenshot shows the columns included in the table.
Recording Events report. You can also filter the data by selecting column-level values. For details on
16.3.3.6 The BS5979 Alarm Response Summary
The BS5979 Alarm Response Summary report provides a table showing details about the BS5979
alarms in relation to their response times. The following screenshot shows the columns included in the table.
Use the Search Filters to define the time period or related data for which you want to generate a BS5979
Alarm Response Summary report. You can also filter the data by selecting column-level values. For more
information about filtering reports on column-level values, see Filtering Reports on page 332.
16.3.4 Device Details Reports

Device Details reports provide information about the overall health of the hardware associated with your
Synergy 3 system. Click the Device Details tab on the Reports tab of the System Reports screen.
The Report Selection drop-down menu is open, showing the available Device Details reports. These are:
l Camera Details
l Monitor Details
l Alarm Details
l PSN Details
16.3.4.1 The Camera Details Report
The Camera Details report provides a table of information regarding all cameras set up on your system.
Use the Search Filter to narrow your report to a specific name or type of camera or you can report on all
cameras in the list. You can also filter the data by selecting column-level values. For details on filtering
16.3.4.2 The Monitor Details Report
The Monitor Details report provides a table of information regarding all monitors set up on your system.
Use the Search Filter to narrow your report to a specific name or type of monitor or you can report on all
monitors in the list. You can also filter the data by selecting column-level values. For details on filtering
16.3.4.3 The Alarm Details Report
The Alarm Details report provides details about every alarm event that happens in your system. The
following screenshot shows the columns included in the table.
Use the Search Filter to narrow your report to a specific alarm or you can report on all alarms in the list.You
can also filter the data by selecting column-level values. For details on filtering reports with column-level
values, see Filtering Reports on page 332.
16.3.4.4 The PSN Details Report
The PSN Details report provides details about all PSNs in your system. The following screenshot shows
the columns included in the table.
Use the Search Filter to narrow your report to a specific PSN or you can report on all PSNs in the list. You
values,see Filtering Reports on page 332.
16.3.4.5 Faults Reports
Faults reports provide information about all device faults (failures) in your Synergy 3 system. Click the
Faults tab on the System Reports menu.
16.3.4.5.1 The Fault Report
The Fault report provides a table with details about all device faults, as entered on their corresponding
Enter Fault Details dialogs. The following screenshot shows the columns in the report, with callouts to the
columns most useful in this report.
If you select a fault on the table, the Enter Fault Details dialog appears.
You can add or edit comments in the Fault Description field, as needed. Click Update if you make any
changes. The edited comments will appear in the Description column on the report table.
Note: If you want to create a new fault from this tab, click the New button at the bottom of the
Reports tab. The Enter Fault Details dialog appears.
Use the Search Filters to narrow your report to faults within a specific timeframe or whose descriptions
contain specific data. You can also filter the data by selecting column-level values. For details on filtering
reports with column-level values,see Filtering Reports on page 332.
16.3.5 Gaming Reports
Note: This section is applicable if you have gaming integrations installed on your Synergy 3
system.
Gaming reports provide information about transactions related to gaming, slot machine activity, and player
activity. Click the Gaming tab on the Reports tab of the System Reports screen.
The Report Selection drop-down menu is open, showing the available Gaming reports. These are:
l Point of Sales Transactions
l Slots Transactions
l Player Tracking
l PSN Details
16.3.5.1 The Point Of Sales Reports
The Point Of Sales reports provide tables of information regarding all Point of Sales transactions that take
place on your site. The following screenshot shows some of the columns included in the table.
To customize the table's columns, click the ellipsis (...) button in the top-right corner of the table.
The following Point Of Sales (POS) reports are available:

l Point Of Sales Transactions - Lists POS transactions.
l Point Of Sales Transaction Items -Lists items traded in POS transactions.
l Point Of Sales Extended Data - Provides additional POS transaction information, including the ser-
vice charge percentage processed.
l Point Of Sales Voids - Lists voided POS transactions.
l Point Of Sales No Sales -Lists complimentary POS items/transactions.
l Point Of Sales Cancels - Lists canceled POS transactions.
l Point Of Sales Check Open Excessive Time - Lists POS transactions that have been open for an
excessively long time period.
l Point Of Sales Check Small Total Due - Lists POS transactions that totaled an unusually small
sum of money.
l Point Of Sales Check High Service Percent - Lists POS transactions that included an unusually
high tip.
Note: The threshold values for POS checks are pre-defined in the setup wizards. For more
information, see the Synergy 3 Setup Wizards Guide on the Synectics Global Support Portal.
Use the Search Filters to narrow your report to transactions within a specific timeframe or that contain
specific data. You can also filter the data by selecting column-level values. For details on filtering reports with
16.3.5.2 The Slots Transactions Report
The Slots Transactions report provides a table of information regarding transactions on slot machines on
your site. The following screenshot shows the columns included in the table.
16.3.5.3 The Player Tracking Report
The Player Tracking report provides a table of information regarding the gaming activities at your facility.
Use the Search Filters to narrow your report to gaming within a specific timeframe or whose descriptions
contain specific data. You can also filter the data by selecting column-level values. For details on filtering
reports with column-level values, see Filtering Reports on page 332
16.3.5.4 The Baccarat Transactions Report
The Baccarat Transactions report provides a table of information regarding baccarat games played on
your site.
To customize the table's columns, click the ellipsis (...) button in the top-right corner of the table.
16.3.6 The Favourites Tab

You can save your most frequently used reports on the Favourites tab for easy access. Click the
Favourites tab on the Reports tab of the System Reports screen.
16.3.6.0.1 Saving Reports as Favorites
To save a report as a favorite, use the Search Filters to narrow the reports to those within a specific
timeframe or that contain specific data. Click Search. The reports that match your search criteria appear in
the table.
Click a report to select it and click the Save New Favourite button. The Enter Favourite Name dialog
appears.
Enter a name and click OK. The Save to Server dialog appears.
Click Yes.
The report is now available in the Report Selection drop down menu.
16.3.6.0.2 Saving Changes to Favorites Reports
If you make changes to a favorite report's style using the options in the Table Design tools, save the
changes by clicking the Update Selected Favorite button. The Save to Server dialog appears.
Click Yes.
16.3.6.0.3 Running All Favorites Reports
You can run individual Favorites reports or run all of them by clicking the Run and Export All Favourites
button.
16.3.6.0.4 Deleting Favorites Reports
If you want to delete a favorite report, click it to select it in the list and click the Delete Selected Favourite
button.
16.3.7 The Summaries Tab

Summary reports provide information of saved summaries. Click the Summaries sub-tab on the Reports
tab of the System Reports screen.
Select a saved summary report from the Report Selection drop-down menu to view it.
Use the Search filters to define the time period or related data for which you want to generate a report. You
To create new, view or delete existing summary reports, click Edit Summaries.
There are two ways of creating a summary report. You can either do this manually or by using the supplied
wizard.
Note: Your Synergy must be configured to use the Data Summary Service as well as the wizard.
See your Synectics system administrator for details.
For details of how to create a new report via the wizard method, see Creation by the Wizard Method on
page 391.
Creation by the Manual Method
To create a new summary report manually, click Add.
From the drop-down menu, select the report to use as a basis for this summary report.
The following example uses Login Failure as its base report:
In the Report Name field, enter a name for this summary report.
Note: You must check the Generate Server Stats box to generate statistics on the server for the
following:
l counts for the last minute

l counts for the last hour
l counts for the current hour
l counts for the last 24 hours
Under Select Group by Columns, click Add Group By. Here you define the way that the information
should be categorized in your report. For example, you can define that the report can show a data summary
per alarm or per point of sales station.
Left-click the newly displayed cell under Column Name and select the required column.
Under Select Function Columns, click Add Column. Here you define the ways in which the information
should be reported. For example, you could define that the report shows a total count of rows, sum or
average of transactional values on a POS station.
Left-click the newly displayed cell under Column Name and select the required column.
Left-click the newly displayed cell under Function and select the required function.
Repeat as many times as required.
To remove group and function columns, select the column to be deleted and click the associated Remove
Column button.
Once you have created all of the required columns, click Save.
Log out and back in again for Synergy to register your new Summary.
Creation by the Wizard Method
You can also create a new summary report by clicking Add Using Wizard.
Select a base report from the drop-down menu.
Enter a Name for your summary.
Note: You must check the Generate Server Stats box to generate statistics on the server for the
following:
l counts for the last minute

l counts for the last hour
l counts for the current hour

l counts for the last 24 hours
Name your report and click Next.
Define how you wish to categorize the information in your report. For example, you can define the report to
show a data summary per alarm or per point of sales station. Click Add Group By, and select a value from
the drop-down Column Name list.
Click Next.
Define the ways in which the information should be reported, for example on each point of sales station. You
could perhaps configure the report to show a total count of rows, sum, or average of transactional values on
an individual POS station.
Click Add Column, and select values from the drop-down Column Name and Function lists.
Click Save.
Log out and back in again for Synergy to register your new Summary.
Viewing Data Summaries
To view data summaries, go to Customize View -> Data Tables and click Data Summaries.
Note: You may wish to drag the Data Summaries button into your System Reports window and
Save the view.
Select which summary you wish to view from the pull-down list.
You can filter the report by selecting the following options.
Last Minute. This will show any alarms within the last sixty seconds.
Last Hour. This will show any alarms within the last sixty minutes.
Current Hour This will show any alarms that have triggered within the current hour, for example, from
13:00:00 to 14:59:59. The next “hour” would start at 14:00:00.
Last 24 Hours. This will show any events within the last 24 hours.
Click Refresh to produce the data summary.
To see the underlying data for this summary, click Raw Data.
Creating Alarms from Dataveillance
You can generate alarms based on dataveillance rules.
To begin, click Create Dataveillance Query.
Complete the Dataveillance Query as appropriate. Select a column from the left-hand panel and apply
filters in the right-hand panel.
Select the length of time to monitor for the condition, and check Trigger Alarm if you want your alarm to
trigger automatically when the conditions are met.
In this example we have created an alarm that will trigger if another specific Synergy alarm is triggered more
than twice within a minute.
Click the Alarm Setup button for more alarm options.
Note: For in-depth information on setting up alarms, see the Synergy Advanced Configuration
Click Save, and give the alarm a suitable name. Click OK.
16.3.8 The Queries Tab

Queries reports provide information on saved dataveillance queries. Click the Queries sub-tab on the
Reports tab of the System Reports screen.
For information on dataveillance queries, see Table Design on page 329.
Select a saved dataveillance query from the Report Selection drop-down menu to view its results.
Use the Search Filters to define the time period or related data for which you want to generate a report.You
16.3.9 The Data Sets Tab

Data sets reports list data items saved as data sets, allowing easy access to them for future investigation.
For information on creating and saving data sets, see Report Formats on page 333.
Click the Data Sets tab on the Reports tab of the System Reports screen.
Select a saved data set from the Report Selection drop-down menu.
For information on using data sets, see Report Formats on page 333.
To delete the currently selected data set, click .
To add the currently selected data set to an incident, click .
Find the required incident using the Search Filters components.
Left-click the required incident to select it.
Select one of the radio buttons at the bottom of the dialog box to specify the form the data set will take. Click
Save Data As and, if required, make presentational choices.
Click OK to add the data set to the selected incident.
A dialog box displays, confirming the save location of the data set.
16.3.10 The Report Output Tab

The Report Output tab allows you to display a list of all reports run in Synergy 3. Click the Report Output
tab on the System Reports screen to bring it to the forefront of your screen.
Using the Select Folder drop-down menu, select a folder that contains the reports you want to see. Then,
select the time period for which you want to see reports from this folder using the From and To buttons or
the Common Dates drop-down menu in the Filter Reports panel. Click Search. The reports that meet
your search criteria appear on the tab.
Click a report in the list to view it. It will appear on your screen in the format in which it was produced. You
have the option to delete selected reports by clicking the Delete button.
If you have an e-mail server associated with your Synergy 3 system, you have the option to e-mail reports.
Select the report you want to send and click the Email button. The Email Addresses Selection dialog
appears.
Select the recipients for the report from the Available Contacts list in the left panel of the dialog and using
the forward arrow, move them to the Selected Contacts panel on the right side of the dialog. Click OK.
16.4 The Forms Tab

The Forms tab is a database where you can access all forms created in the system and where you can edit
form templates to create new forms. Click the Forms button on the System Forms group on the Forms &
Reports menu. The following screenshot shows the columns included in the table.
To find a completed form, select a form type from the Choose Form area on the left side of the tab. Use the
Search Filters to narrow your search by date and/or data. A list of forms that match your search criteria
appears on the table.
If you click a form to select it, the The Edit <name of form> dialog appears, providing details about the
event. If you have the appropriate permissions, you can edit these fields and save your changes.
To create a new database entry, click the appropriate form template button in the Choose Form panel.
Click the New button at the bottom of the screen.
The Edit <name of form> dialog appears.
Enter information in the Form Data fields and click Save to create the report entry. If you want to create a
PDF file of the report, click the Pdf Report button at the bottom of the dialog.
You can import data into one of the provided form templates. Select the form type in the Choose Form list
and click the Import button. The Form Data Import dialog appears.
The dialog explains that data that you import must be in the .csv or .xml file format and depending upon your
file format choice, how the form fields will be named. Click OK. The Select File For Import dialog appears.
Select the file to import and click Open. A new instance of the form will be created using the imported data.
If you want to remove a report from the system, select it and click the Delete button.
16.5 The Chart Reports Tab

The Chart Reports tab allows you to create and save customized reports in chart formats, which you can
then quickly run as required. To access this tab, click the Chart Reports button in the System Forms
group on the Forms & Reports menu.
The Chart Reports screen appears, containing the Chart Reports tab.
All currently existing chart reports are listed in the Choose Report panel. To run a report, select it in the list
and use the Report Filters to select a report timeframe. Click the Run Report button. The report will
appear in the Generated Report panel.
To save the report as a PDF, click the Generate Pdf button.
To add the chart to a display wall, select a display wall from the Display Wall Drop-Down menu and click
the Show on Wall button.
16.5.1 Creating a New Chart Report

To create a new chart report, click the New Design button on the Chart Report tab. The Define Chart
Report dialog appears.
Enter a name for the report in the Report Name field.
Depending upon your report subject matter, select a type from the Data Type drop-down menu.
Make a selection from the Summarize Data By drop-down menu. These are the categories by which you
can summarize data in the chart.
Select a chart type from the Report Type drop-down menu.
Select a color scheme from the Color Scheme drop-down menu.
The Define Chart Report dialog contains other checkboxes to allow you to further customize your chart
report.
Make your selections and click Save. This report now appears in the Choose Report panel on the Chart
Reports tab. To run a report, select it in the panel and filter for the dates. Click Run Report. The chart
appears in the Generated Reports panel.
16.6 System Logs

The System Logs group on the Forms & Reports menu contains buttons to access logs of user actions
and to report on them.
16.6.1 Patrol Logs

The Patrol Log is a record of the camera patrols run at your site.
Click the Patrol Logs button in the System Logs group of the Forms & Reports menu. The following
The Patrol Logs tab contains the same table as the Patrol Logs user report on the Reports tab on the
System Reports screen. It is just an alternate way to generate the same report. For more information, see
The Patrol Logs Report on page 362.
Use the Search Filters to define the time period or related data for which you want to generate a Patrol
Logs report. You can also filter the data by selecting column-level values. For details on filtering reports with
16.6.2 Operational Logs

The Operational Log is a place to log daily operations that other users need to be aware of. For example, if
a block of cameras was disconnected for maintenance, a user can log this information to inform users
coming in for the next surveillance shift. The Operational Log stores this information until a user with
sufficient privileges removes it.
Click the Operational Logs button in the System Logs group of the Forms & Reports menu. The
Operational Logs tab appears on the Operational Logs screen.
16.6.2.1 Creating a New Log Entry
Click the New button at the bottom of the tab to create a new entry. The View Operational Log Entry
dialog appears.
Enter a name for the entry in the Caption field.
The Entry Time field is automatically populated with today's timestamp and the User field is automatically
populated with your user ID.
The Type field is optional.
Enter your log information in the Log Text field and click Save.
16.6.2.2 Searching for Log Entries
Use the Search Filters to define the time period or related data for which you want to search for log
entries.You can also filter the data by selecting column-level values. For details on filtering reports with
column-level values see Filtering Reports on page 332.
16.6.2.3 Reporting on Log Entries
To generate a report, when the data that you want is displayed in the table, select an output format and click
the Save Data As button at the bottom of the Reports tab.
16.6.3 Designed Incident Reports

The Designed Incident Reports function is an alternate method of running incident-related reports. For
other methods of running incident reports, see Incidents Reports on page 362.
Click the Designed Incidents button in the System Logs group of the Forms & Reports menu. The Run
Incident Report dialog appears.
Select a report design from the Report Design drop-down menu, or select Default Design.
If you want to create a new report design, click the New Design button. The Define Incident Report dialog
appears.
Name the report in the Report Name field.
If available, select a layout from the Layouts drop-down menu.
If you want the report to be in landscape orientation, select the Print Landscape checkbox.
Select the fields (columns) you want in the report.
Enter a Filter Value for each field that you select.
Note: Filter Values are options that users can select to filter the report for more specific
information. For more information about filtering reports, see Filtering Reports on page 332.
Click Save. The new report now appears on the Report Design drop-down menu in the Run Incident
Report dialog.
Use the From and To buttons to define the time period for the report.
Make selections in the Type, Status, Camera Type, and Cameras drop-down menu, as needed for the
report. These selections will further filter the report.
Click Report. The report appears in .pdf format.
16.6.4 Workflow Logs

The Workflow Log is a record of all user actions related to the Synergy 3 workflow functionality. Each stage
completed in a workflow is recorded and timestamped here, in addition to decision making and their
timestamps.
Click the Workflow Logs button in the System Logs group of the Forms & Reports menu. The
Workflow Logs tab appears on the Workflow Logs screen.
Use the Search Filters to define the time period or related data for which you want to find a workflow. Click
a workflow in the table to select it.
16.6.4.1 Displaying a Workflow Graphically
If you want to see a graphical representation of the workflow stages and how they were followed, click the
Display Graphically button.
The stages followed in the workflow are represented by green rectangles. The alternate stages not followed
are represented by grey rectangles.
16.6.4.2 Displaying Stage Times
If you want to see the timestamps for each workflow stage, click the Display Stage Times button. A table
appears with the decisions made and a timestamp for the action taken at each workflow stage.
To generate the Workflow Run Detail report of this data, click Report.
Note: The graphical display of the workflow is not reportable.
16.6.5 Daily Logs

The Daily Log is a record of all user actions completed and messages sent during a work session.
Click the Daily Logs button in the System Logs group of the Forms & Reports menu. The Daily Log tab
appears on the Daily Logs screen. The following screenshot shows the columns included in the table.
16.6.5.1 Adding Messages to the Daily Log
If you want to enter a message telling a user to perform a task, click the New button. The Select Action
dialog appears.
Make an action selection from the drop-down menu and click Ok. The Enter Description dialog appears.
Enter any additional instructions and click OK. The new action will appear as an entry in the Daily Log with
the current timestamp.
16.6.5.2 Searching for Log Entries
Use the Search Filters to define the time period or related data for which you want to search for log entries.
You can also filter the data by selecting column-level values. For details on filtering reports with column-level
16.6.5.3 Reporting on Log Entries
To generate a report when the data that you want is displayed in the table, select an output format and click
the Save Data As button at the bottom of the Reports tab.
16.6.6 System Data Reports

System Data Reports provide an alternative method of generating a variety of reports. Click the System
Data button in the System Logs group on the Forms & Reports menu. The Run System Data Report
dialog appears.
Select a report design from the Report Design drop-down menu.
Click Report. The report appears in PDF format.
If you want to create a new report design, click the New Design button. The Select Data Type dialog
appears.
Make a selection and click OK. The Define Report <Data Type> dialog appears.
Name the report in the Report Name field.
If available, select a layout from the Layouts drop-down menu.
If you want the report to be in landscape orientation, check the Print Landscape checkbox.
Check the fields (columns) you want in the report.
Enter a Filter Value for each field that you select.
Note: Filter Values are options that users can select to filter the report for more specific
information. For more information about filtering reports, see Filtering Reports on page 332.
If you want to change the column widths in the report, drag the column vertical edges as needed. Click the
Define Column Widths button. The Configure Column Widths By Dragging on Column Edges
dialog appears.
Click Save. The new report now appears on the Report Design drop-down menu in the Run System
Data Report dialog.
Click Report. The report appears in PDF format.
Appendix
A Synergy 3 Feature Overview 421
A Synergy 3 Feature Overview

The following table delineates the Synergy 3 features and functions included in each of the four tiers of
the Synergy 3 license.
CAMERA MANAGEMENT & CONTROL View Control Connect Extend

Camera Tours, Patrols, Salvo’s & Sequences ✓ ✓ ✓ ✓
Camera Presets Manager ✓ ✓ ✓ ✓
Live & Digital Pan-Tilt-Zoom (PTZ) ✓ ✓ ✓ ✓
Multi-Camera Image Stitching (Panoramic) ✓ ✓ ✓
Fish Eye Correction ✓ ✓ ✓
VIDEO PLAYBACK View Control Connect Extend

Display Simultaneous Live & Recorded Video ✓ ✓ ✓ ✓
Screen Recording Service ✓ ✓ ✓ ✓
Video Search: Time Span Bar, Plus/Minus
✓ ✓ ✓ ✓
Minutes/Hours/Day,Faster Rewind/Forward
Video Export - Proprietary and Open Formats ✓ ✓ ✓
Maximum Channels Unlimited Unlimited Unlimited Unlimited
VIDEO ANALYTICS View Control Connect Extend

Built In Video Content Analysis (VCA) Configuration (iSynx) ✓ ✓ ✓
Automatic Number Plat Recognition (ANPR) Manager1 Optional Optional
Synergy 3 Object Count Display ✓ ✓ ✓ ✓
MAPPING View Control Connect Extend

Basic Map Engine ✓ ✓ ✓ ✓
GIS Map Engine Optional Optional Optional Optional
ALARM MANAGEMENT View Control Connect Extend

Basic Alarm Management ✓ ✓ ✓ ✓
Advanced Alarm Management Optional ✓
1Integration to Third Party ANPR System Required.
INCIDENT MANAGEMENT View Control Connect Extend

Document Linking ✓ ✓ ✓
Synergy Server or Stand-Alone Incident Locker ✓ ✓ ✓ ✓
Automated Linkage of Incident to Recorded Video ✓ ✓ ✓
Incident Creation ✓ ✓ ✓
Custom Incident Forms ✓ ✓
Live Incident Collaboration (Multi-Users) ✓ ✓
Person of Interest (POI) ✓ ✓
AUDIT, FORMS & REPORTING View Control Connect Extend

Basic Reporting Engine ✓ ✓ ✓
Advanced Reporting Engine ✓ ✓
Custom Charts, Graphs, Reports & Form Designer Optional ✓
COLLABORATION View Control Connect Extend

Follow Me ✓ ✓ ✓
Shift Handover Notes ✓ ✓ ✓
Remote Control ✓ ✓
Messenger ✓ ✓
Diary Management ✓ ✓ ✓
AUTOMATION View Control Connect Extend

Macro Scheduler ✓ ✓
Macro Groups ✓ ✓
Macro Editor ✓ ✓
Workflow Manager ✓
DATAVEILLANCE View Control Connect Extend

Dataveillance Optional
USABILITY & USER LAYOUTS View Control Connect Extend

Drag & Drop ✓ ✓ ✓ ✓
Theme Manager (Color Schemes & Icons) ✓ ✓ ✓ ✓
USABILITY & USER LAYOUTS View Control Connect Extend

Multi-Language Support ✓ ✓ ✓ ✓
Custom User Layouts: Map Selection, Alarm Response, Live
Incidents, Display Wall, Alarm Video, Incident Video, Point- ✓ ✓ ✓ ✓
of-Sales (POS) Video
Custom Video Layouts: Full Screen, Quad Screen, 3x3, 4x4,
✓ ✓ ✓
and more
Spellchecker ✓ ✓ ✓ ✓
Video Layout Builder ✓ ✓ ✓
GUI Layout Builder Optional Optional Optional

✓ ✓ ✓
SYSTEM MANAGEMENT View Control Connect Extend

Installation Wizards & Device Discovery ✓ ✓ ✓ ✓
Backup & Restore ✓ ✓ ✓ ✓
Device Maintenance Details ✓ ✓ ✓ ✓
Active Directory Integration ✓ ✓ ✓ ✓
Operational Logs ✓ ✓ ✓ ✓
System Health Information ✓ ✓ ✓ ✓
User Management & Profiles ✓ ✓ ✓ ✓
Storage Area Network (SAN) Support ✓ ✓ ✓ ✓
Virtualization ✓ ✓ ✓
Synergy Server Application and Database: Replication &
Optional Optional ✓
Failover
Web Server (LAN Based) ✓ ✓ ✓
Multi Site Federated Systems Support Optional Optional ✓
SYSTEM MANAGEMENT View Control Connect Extend

Network Bandwidth Manager Optional Optional ✓
Simple Network Management Protocol (SNMP) Support ✓ ✓ ✓
Database Agnostic (MS-SQL, IBM, DB2) ✓ ✓ ✓ ✓
FAULT MANAGEMENT View Control Connect Extend

Manual Fault Reporting Optional ✓ ✓
Automated Fault Reporting ✓ ✓

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I USE IT I

Copyright © Synectic Systems Group Ltd 2019

Synectics makes no warranty, representation, statement or undertaking (whether express or implied) in

2 The Synergy 3 Product Family 12

3.1 Basic Assumptions 13

3.2 Starting the Synergy 3 Client 13

3.3 Logging In and Out 14

3.4 Changing Your Password 15

3.5 The Help Button 15

4 The Graphical User Interface 17

4.1 The Primary Window 17

4.1.2 The Menu Bar 25

4.1.3 The Status Bar 32

4.1.4 The Task Bar 32

4.1.5 Panels in the Primary Window 36

4.1.6 The Help Button 37

4.1.7 Creating Custom Views 37

4.2 The Secondary Window 43

4.3 Mouse, Keyboard, and Touchscreen 44

4.4 The Synergy EX300 Suite 44

5.1 Selecting Cameras 45

5.1.1 The Cameras Tab 46

5.1.2 On the Map 47

5.1.3 The Camera Tree 48

5.1.4 Searching for a Camera 51

5.2 The Camera Control Tab 52

5.3 Live and Digital Pan-Tilt-Zoom (PTZ) 54

5.4 The Camera Functions Tab 56

5.5 The Preset Manager Tab 58

5.6 Camera Permissions Levels 59

5.7.1 The Monitors Tab 61

5.7.2 The Monitors Tree 62

6.1 The Video Tab 63

6.1.1 Playing Video from an Entire Camera Group 65

6.1.2 Disable Hotswap Playback 67

6.1.3 Video Control Overlay 67

6.2 The Video Control Tab 68

6.2.1 Switching Between Live and Recorded Video 68

6.2.2 Playback Controls 69

6.2.3 Searching for Video 70

6.2.4 Saving Video Clips 70

6.3 Selecting Recorded Video 70

6.4 Stream Status Indication 72

6.5 Saving Video Footage Clips 73

6.5.1 The Clip Basket 74

6.5.2 Selecting Cameras for the Clip Basket 79

6.5.4 Time Marks 85

6.6 Video Layouts 96

6.6.1 Multi-Screen Layouts 96

6.6.2 Analysis Layouts 99

6.6.3 Map Salvo 104

6.6.4 User Layouts 105

6.7 Video Configuration 109

6.7.1 On Screen Display 109

6.7.2 Display 113

6.7.3 Audio Control 114

6.7.4 Playback Rate 114

6.7.5 Default Clip Duration 114

6.7.6 Digital Presets 115

6.7.7 Reference Images 116