BSBMGT517 MANAGE OPERATIONAL PLAN TASK 1

1. What is the purpose of operational plans? What are these based on?

Ans. The purpose of an operational plan is to identify the best method of arriving at a goal. It
follows then, that the first thing you need to do is determine your goal. Usually, you will be
told what the objective of the plan is, such as “we need to develop a new menu for spring” or
“I want you to introduce an automated stocktake procedure”. The operational plan is the
means of moving from one position to the other.

An operational plan is linked to a strategic and business plan and is in line with business’
mission, vision, values, goals, and objectives. Operational plans may also be known as action
plans, annual plans, management plans and tactical plans.

2. List 6 situations that will require an initial, or an adjustment to an existing,

Operational plan.

Ans. Situations that will require an initial or an adjustment to an existing, operational plan:

 Introduction of a new product or service

 Reorganisation of departments or reallocation of staff
 Assessing the impact of marketing activities and the operational need arising from them
 Modification, relocation, refurbishment, or renovation of facilities
 Changes in work practices, procedures, or system
 Legislative changes.

3. List the key legislative requirements which must be considered in operational plans
across organisations operating in the tourism, travel, hospitality, and event industries:

Ans.

 Staff requirements: Rosters, HR records, production schedules

 Production requirements- timelines, production estimates, service targets, equipment
manuals
  Resources required- purchase orders, stock lists, supplier contracts
  Equipment- asset register, maintenance records, supplier catalogues, equipment
specification manual
 Market- SWOT analyses sales records, competitor analyses
  Finances- budgets, credit limits, procurement policies
  Intellectual property- any copyrighted, trademarked, or patented items required for the
project. Appropriate permissions are an absolute requirement.

4. Give 2 examples of source documents which would help in researching staffing

requirements of an operation.

Ans. Examples of source documents that I would help in researching staffing requirements
of an operation:

 Rosters
 HR records

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BSBMGT517 MANAGE OPERATIONAL PLAN TASK 1

5. Give 2 examples of source documents which would help in researching production

requirements of and operation.

Ans. Examples of source documents that I would help in researching production requirements
of and operation are:

 Production estimates
 Service targets

6. Give 2 examples of source documents which help in researching finance

requirements for an operation.

Ans. Examples of source documents that I help in researching finance requirements for an
operation:

 Budgets
 Procurement policies

7. What are the principles of budgeting you will need to consider when developing any
operational plan? List 5 factors this would commonly include (but not limited to):

Ans. Factors for principles of budgeting:

 Staff costs
 Production costs
 Equipment cost
 Profitability
 Marketing costs

8. List 4 stakeholders with whom you would discuss research and analysis of resource
requirements.

Ans. The four stakeholders with whom I would discuss and analyse resource requirement are:

 Managers
 Staff
 Function manager
 Suppliers

9. Give 2 examples of source documents which would help in researching resource

(stock) requirements.

Ans. Examples of source documents that I would help in researching resource requirements
are:

 Purchase orders
 Supplier contracts

10. Which aspects relating to intellectual property must be considered when planning
projects as part of operational planning activities?

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BSBMGT517 MANAGE OPERATIONAL PLAN TASK 1

Ans. Aspects relating to intellectual property that must be considered when planning projects
are:

 Copy right
 Trademark
 Patent items

11. List 2 ways in which consultation with stakeholders may occur.

Ans. Resource:

The 2 ways in consultation with stakeholder are given below:

 Face-to-face: This communication between all the people involved in the process is
irreplaceable. Face-to-face communication dramatically reduces the amount of
confusion and misinterpretation introduced by other forms of communication. Regular
contact outside of the meeting will also be important to keep track of progress.
 Email: it has become a common communication form. It has many advantages but can
also lead to many misunderstandings. It is useful to send to an email to verify what
has been said in a meeting or to organise a new meeting. But trying to explain
concepts or complex problems in emails is rather difficult. It may take more time to
clear up misunderstandings that occurred from the email than conducting a meeting in
the first place.

12. How does developing KPIs help with the development of the operational plan? List
2 options how KPIs can be set or determined.

Ans. Ways to set KPI’s:

Key performance indicators are used to measure the progress of components of an

operational plan against the goals that have been set. These indicators will help the business
to analyse and review their performance against the set criteria. The criteria may be set
internally, or they may be industry benchmarks. Measuring KPIs and benchmarking will
allow the business to review their progress on an ongoing basis and adjust and further
improvements. These key performance indicators should be created during the development
process of the operational plan. KPIs must be developed so that the business can effectively
evaluate the effectiveness and efficiency of their plans.

Following are the options to determined KPIs:

 Review progress in achieving the strategic plan.

 Mathematically determines the five-year target for KPI
13. How will you plan a budget for a plan to deal with any unforseen incidents or
unforseen expenses? Which provisions can you employ to deal with cost blow outs
due to contractors not meeting their contractual schedules or obligations?

Ans. I will plan a budget for a plan to deal with any un for seen incidents or unforeseen
expenses are given below:

 Change how my money is allocated:

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Most normal, small is unexpected expenses I handle by changing the way I have allocated
my money. For example, if there is killer deal that comes up on men’s watch, but I only
have $25 allotted for extra expenses that month, I will have to take money from other
categories if I decide that the Watch purchase is a higher priority that other things in my
budget. For example, I could purchase.

 Split the cost with Next month’s Budget:

Some time there is big, unexpected expenses like the recent car loan payment. In this
month I had an unexpected payment for the car loan, so I must spend extra money for this
month and cut down the expenses for next month to manage my budget.

 Hit up the emergency Fund

A third option is to use emergency funds. I try to reserve using my emergency fun only if all
other options won’t work. If I couldn’t pull money I need from other budget categories and I
couldn’t income), I would use emergency fund to cover the expense.

14. Give 3 examples of strategies you can use when developing contingency plans.

Ans. Strategies that we can use when developing contingency plans are:

 Contracting or outsourcing- if there are not enough available staff, or workload

becomes too great then you might consider contracting external staff on a short-term
basis.
 Diversification of outcomes- essentially a change in scope of the operational plan. If
the outcomes absolutely cannot be achieved, then they might be able to be modified,
rather than simply quitting.
  Recycling, repurposing, and reusing- this can positively impact on budget by
maximising the return on investment for every product.

15. Why must your operational plan be approved before being implemented?

Ans. Operational plan to be approved before implementing are briefly described below:

Once my operational plan is completed it must be approved by management before being

implemented. This approval process acts as both a quality control procedure and review
against budget requirements for resource acquisition.
For example, if my operational plan relies on employing too many people on large
salaries my company may quickly run into financial trouble. If my operational plan
relies on the purchase of new equipment, and I later discover that this equipment has
not been budgeted for, then my operational plan cannot be followed. Always check and
follow my company’s policy in regard to the approval process.

16. What needs to be considered when employing new staff or inducting staff into new
roles to meet organisational requirements? List 5 items you would include in an
induction pack.

Ans. When employing new staff, or inducting staff into new roles it is important to follow
correct human resource policies and practices. One way to do this is to create induction packs

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BSBMGT517 MANAGE OPERATIONAL PLAN TASK 1

which help ensure that all necessary information is passes on to the employee taking on the
new role. An induction pack may include:

 The organisation hierarchy, including names and roles of employees

 Your company’s employee’s handbook or HR manual
 The job description of the position
 Copies of any relevant promotions or other marketing campaigns.
 Company phone and email contacts of employees.
17. Give 3 examples of monitoring methods to ensure the work is proceeding on time,
within budget, and being conducted safely.

Ans. Examples of monitoring methods to ensure the proceeding work safely are given below:

 Checklist with regular inspection

 Using a workflow chart to ensure goals are being met
 Risk assessment documented and processes in place for monitoring risk

18. Give 2 example of financial reports you can use to monitor profitability.

Ans. Examples of financial reports we can use to monitor profitability are:

 Checking reports for profit and loss

 Checking invoices from all suppliers

19. The first 3 steps in managing under-performance are:

Ans.

 Identify the problem

 Assess and analyse the problem
 Meet with the employee to discuss the problem

And the last 2 steps are:

 Jointly devise a solution

 Monitor performance

20. List 5 benefits to businesses of coaching and mentoring programs.

Ans. Benefits to business of coaching and mentoring programs are:

 Improve efficiency, performance, motivation, and morale of staff

 Create a culture of development, professionalism, and growth
 Improve safety awareness and efficient use existing resources
 Professional development ideas and opportunities
 Acquiring new knowledge or skills.

21. Why is it important to notify managers and other upper level stakeholder as soon as
possible when variation are discovered? What would this need to include
accordingly?

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BSBMGT517 MANAGE OPERATIONAL PLAN TASK 1

Ans. Variances often occur from material costs which results in high production cost or errors
in the budget plan. For instance, not allowing enough for a particular item or allowing for an
item, but not realising the labour cost for installation. Whatever the cause of variation, it is
important to report any variances to owners, managers and other upper level stakeholders to
allow for alternations to the operational plan and budgets.

22. Do operational plans cover the short to medium, or medium to long term business
goals?

Ans. Yes operational plans cover the short to medium-to-medium long term business
goals.

Short-Term Planning

Short-term planning looks at the characteristics of the company in the present and develops
strategies for improving them. Examples are the skills of the employees and their attitudes.
The condition of production equipment or product quality problems are also short-term
concerns.

Medium-Term Planning

Medium-term planning applies more permanent solutions to short-term problems. If training

courses for employees solved problems in the short term, companies schedule training
programs for the medium term. If there are quality issues, the medium-term response is to
revise and strengthen the company's quality control program.

Long-Term Planning

In the long term, companies want to solve problems permanently and to reach their overall
targets. Long-term planning reacts to the competitive situation of the company in its social,
economic and political environment and develops strategies for adapting and influencing its
position to achieve long-term goals. It examines major capital expenditures such as
purchasing equipment and facilities and implements policies and procedures that shape the
company's profile to match top management's ideas. When short-term and medium-term
planning is successful, long-term planning builds on those achievements to preserve
accomplishments and ensure continued progress.

23. Give 5 examples of alternative resource usage, efficiency, and waste programs you
should investigate when creating your operational plan.

Ans. Examples of alternative resource usage, efficiency, and waste programs that we should
investigate when creating operational plan are:
Getting the most out of the resources can do much more for business than just improve the
bottom line. Resource efficiency goes hand in hand with improving sustainability, reducing
carbon footprint and reducing waste. There are several alternative solutions investigated
when creating operational plan are as follow:

 Set and monitor targets on water and energy use

 Implement technology to help track levels of recycling and waste
 Engage employees to embrace new suitability practices

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BSBMGT517 MANAGE OPERATIONAL PLAN TASK 1

 Train supervisors and managers on how to manage a greener business

 Contact government departments and ask about funding and other helpful initiatives.

Reference:
https://www.studocu.com/en-au/document/central-queensland-university/strategic-
management/bsbmgt517-manage-operational-plan/1990863

https://southpactraining.net/course/view.php?id=8

https://www.scribd.com/document/443009819/BSBMGT517-Manage-Operational-PLans

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