DOST-OSEC Citizens Charter CY 2023

DEPARTMENT OF SCIENCE AND
TECHNOLOGY
Central Office
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Table of Contents
DEPARTMENT OF SCIENCE AND TECHNOLOGY ........................................................................................ 1
Central Office .......................................................................................................................................... 1
DEPARTMENT OF SCIENCE AND TECHNOLOGY ...................................................................................... 18
CENTRAL OFFICE.................................................................................................................................... 18
DOST CENTRAL OFFICE PROFILE ................................................................................................. 19
Central Office .................................................................................................................................... 21
Frontline Services .............................................................................................................................. 21
CO-001 Application to Grants-In-Aid (GIA) Program/Project ....................................................... 22
CO-002 Application to Balik-Scientist Program (BSP) .................................................................. 27
CO-003 Processing of Proposals Related to Genetically Modified Organism ............................... 33
CO-004 Processing of Requests for HRDP Funding (Non-Degree Component)............................. 36
CO-005 Certification of Science Foundations .............................................................................. 39
DOST-CO FEEDBACK AND COMPLAINTS MECHANISM ................................................................ 43
DOST CENTRAL OFFICE CONTACT DETAILS ................................................................................. 45
DEPARTMENT OF SCIENCE AND TECHNOLOGY-NATIONAL CAPITAL REGION .......................................... 50
DOST NATIONAL CAPITAL REGION PROFILE ................................................................................ 51
REGIONAL OFFICE ............................................................................................................................. 54
Frontline Services.............................................................................................................................. 54
Technology Transfer Services ..................................................................................................... 55
Regional Grants-In-Aid Program ........................................................................................................................................ 55
Provision of Technology Transfer and Equipment Upgrading (iFund). ......................................... 59
Science and Technology Services ............................................................................................... 63
Technical Assistance and Consultancy Service ................................................................................................................. 63
Technology Needs Assessment .......................................................................................................................................... 63
FOOD SAFETY CONSULTANCY PROGRAM .................................................................................. 65
ENERGY EFFICIENCY AND CONSERVATION ASSESSMENT PROGRAM (ENERGY AUDIT AND ENERGY
MANAGEMENT) ......................................................................................................................... 68
RESOURCE EFFICIENCY AND CLEANER PRODUCTION (RECP) ASSESSMENT ................................. 71
SHORT-TERM TECHNICAL ADVISORY .......................................................................................... 73
TECHNOLOGY TRAININGS AND FORA ......................................................................................... 77
PACKAGING AND LABELLING SERVICES....................................................................................... 79
REQUEST / INQUIRY FOR PROGRAMS AND SERVICES ................................................................. 82
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ISSUANCE OF FAIRNESS OPINION REPORT .................................................................................. 85
PROCESSING OF COLLECTIONS FROM CLIENTS .......................................................................... 92
REGIONAL OFFICE .............................................................................................................................. 93
Internal Services ................................................................................................................................ 93
REQUEST FOR REPAIR AND MAINTENANCE OF DOST-NCR PROPERTY......................................... 94
WITHDRAWAL OF COMMON USE SUPPLIES............................................................................... 96
VEHICLE RESERVATION .............................................................................................................. 98
PROCUREMENT OF GOODS, INFRASTRUCTURE PROJECTS AND CONSULTANCY SERVICES ........... 99
INSPECTION AND ACCEPTANCE REPORT .................................................................................. 102
A. APPLICATION FOR LEAVE ................................................................................................. 104
PROCESSING OF REQUEST FOR PERSONNEL RECORD .............................................................. 106
PROCESSING REQUEST FOR SPECIAL ORDER............................................................................. 108
RECRUITMENT, SELECTION AND PLACEMENT (RSP) ................................................................. 110
REQUEST FOR WEBSITE UPLOADING ........................................................................................ 112
PROCESSING OF FINANCIAL CLAIMS (FOR PAYMENTTHROUGH CHEQUE) ............................... 113
PROCESSING OF FINANCIAL CLAIMS OF SUPPLIERS AND EMPLOYEES (FOR PAYMENT THROUGH
LDDAP- ADA)............................................................................................................................ 116
FEEDBACK MECHANISM........................................................................................................... 128
LIST OF OFFICES ....................................................................................................................... 129
DEPARTMENT OF SCIENCE AND TECHNOLOGY ..................................................................................... 130
REGIONAL OFFICE NO. I ....................................................................................................................... 130
DOST REGIONAL OFFICE I PROFILE ........................................................................................... 131
Quality Policy ........................................................................................................................... 132
Core Values .............................................................................................................................. 132
Regional Office ................................................................................................................................ 133
External Services.............................................................................................................................. 133
SCIENCE AND TECHNOLOGY SCHOLARSHIP SERVICES ............................................................... 134
DEPLOYMENT OF SCIENCE AND TECHNOLOGY ACADEMIC RESEARCH BASEDOPENLY OPERATED
KIOSKS (STARBOOKS) ............................................................................................................... 136
SCIENCE AND TECHNOLOGY LEARNING RESOURCE CENTER...................................................... 137
Application for Microbiological Testing – Food Spoilage and FoodPathogen ............................. 138
(Food and Food Products) ........................................................................................................ 138
Application for Microbiological Testing – Drinking Water PotabilityTesting and Environmental
Water Testing Services ............................................................................................................. 140
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Application of Shelf-life and Establishment of ProductSpecifications ........................................ 142
Testing of Food Products .......................................................................................................... 142
Application for Chemical Testing including Computation of ProductComposition Information for
"Nutrition Facts" label .............................................................................................................. 144
Application for Chemical Laboratory Testing of Food and FoodProducts and ............................ 146
Agricultural Products................................................................................................................ 146
Application for Physico-Chemical Testing of Water and Wastewater ........................................ 148
Regional Metrology Laboratory ................................................................................................ 151
TECHNOLOGY TRAININGS......................................................................................................... 155
TECHNICAL ASSISTANCE AND CONSULTANCY SERVICES ............................................................ 156
SMALL ENTERPRISE TECHNOLOGY UPGRADING PROGRAM (SETUP) ASSISTANCE ..................... 157
PROVISION OF ASSISTANCE TO COMMUNITY-BASED INSTITUTIONS ......................................... 160
INTERNAL SERVICES ................................................................................................................. 163
Processing and Recording of Obligation ........................................................................................................................... 163
Voucher Processing, Review and Approval ...................................................................................................................... 164
Payment of Obligation Thru LDDAP-ADA and Check ....................................................................................................... 167
Procurement of Civil Works/Supplies using Alternative Mode ....................................................................................... 170
Procurement of Supplies/Materials that are available at PS-DBM ................................................................................. 172
Application for Employment.............................................................................................................................................. 173
Application for Leave ......................................................................................................................................................... 174
Application for Learning and Development...................................................................................................................... 175
Feedback and Complaints Mechanism ...................................................................................... 176
Handling Customer Complaints ................................................................................................ 177
List of Offices ........................................................................................................................... 179
DEPARTMENT OF SCIENCE AND TECHNOLOGY..................................................................................... 184
Regional Office 02 ............................................................................................................................... 184
DOST REGIONAL OFFICE II PROFILE .......................................................................................... 185
External Services ............................................................................................................................. 187
1. Program Small Enterprise Technology Upgrading Program (SETUP 2.0.............................. 188
Regional Science and Technology Laboratory (RSTL) ................................................................. 191
TECHNOLOGY TRAINING .......................................................................................................... 195
PACKAGING AND LABELING...................................................................................................... 199
HOW TO AVAIL S&T UNDERGRADUATE SCHOLARSHIPS PROGRAM........................................... 201
Who May Avail:........................................................................................................................ 201
DOST-SEI S&T Undergraduate Scholarship (RA7687 & Merit)Qualification of Applicant ............................................. 201
Junior Level Science Scholarships (JLSS)- Qualification of Applicant .............................................................................. 202
DEPLOYMENT OF JUAN TIME DIGITAL CLOCK ........................................................................... 205
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DEPLOYMENT OF Super STARBOOKS ........................................................................................ 207
Assistance to Membership of R&D - Related Organizations ...................................................... 209
R&D Consultancy Assistance .................................................................................................... 211
Review and Evaluation of R&D Proposal ................................................................................... 212
Assistance to Intellectual Property (IP) Registration (DOST Assisted Projects) ........................... 214
INTERNAL SERVICES ......................................................................................................................... 216
REQUEST FOR LEAVE APPLICATION .......................................................................................... 217
REQUEST FOR PERSONNEL RECORDS........................................................................................ 219
REQUEST FOR OFFICE CLEARANCE............................................................................................ 220
REQUEST FOR ISSUANCE OF SUPPLIES/EQUIPMENT ................................................................. 222
FEEDBACK AND COMPLAINTS MECHANISM .............................................................................. 223
OFFICE CONTACT DETAILS ........................................................................................................ 225
DEPARTMENT OF SCIENCE AND TECHONOLOGY .................................................................................. 226
REGIONAL OFFICE NO. III ..................................................................................................................... 226
DOST REGIONAL OFFICE III PROFILE ......................................................................................... 227
DEPARTMENT OF SCIENCE AND TECHNOLOGYREGIONAL OFFICE NO. III .......................................... 228
1. Application for Innovation Enabling Funds ........................................................................ 229
2. Application for Undergraduate Scholarship....................................................................... 232
3. Application for Junior Level Science Scholarship ............................................................... 235
4. Application for Packaging and Label Design ...................................................................... 240
5. Application for Technology Training.................................................................................. 242
6. Application for Technical Consultancy............................................................................... 244
7. Application for Grants-In-Aid (GIA) ................................................................................... 247
8. Application for Microbial Test of Food and Food Products ................................................ 252
9. Application for Microbial Test of Shelf-life and Establishment ofProduct Specifications..... 255
10. Application for Microbial Test of Canned/Bottled Goods ............................................... 258
11. Application for Microbial Test of Water ........................................................................ 261
12. Application for Chemical Laboratory Testing of Food and FoodProducts and Agricultural
Products .................................................................................................................................. 264
13. Application for Laboratory Test of Nutrition Facts ......................................................... 267
Application for Laboratory Test of Shelf-life and Establishment ofProduct Specifications ......... 270
Application for Chemical Laboratory Testing of Water and WasteWater .................................. 272
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Application for Laboratory Test of Natural Products ................................................................. 275
Application for Jewelry Cleaning............................................................................................... 284
Application for Calibration of Engineering Metrology Equipment.............................................. 286
Application for Calibration Services of Masses.......................................................................... 290
Application for Calibration of Weighing Devices ....................................................................... 293
Application for Calibration of Volumetric Equipment ................................................................ 295
Application for Calibration of Pressure Measuring Devices ....................................................... 298
Application for Calibration of Temperature Measurement........................................................ 301
Application for Calibration of Controlled Temperature ............................................................. 304
Application for Calibration of Speed Detector........................................................................... 307
DEPARTMENT OF SCIENCE AND TECHNOLOGYREGIONAL OFFICE NO. III .......................................... 312
Internal Services .............................................................................................................................. 312
Preparation, Approval and Releasing of Checks, Billing andCollection of Payments ................... 313
Processing of Disbursement Vouchers ...................................................................................... 318
Processing and Recording of Obligations and DisbursementsVouchers ..................................... 320
Submission of the Budget Proposal .......................................................................................... 323
Procurement, Inspection and Issuance of Supplies and Materials,Equipment and Services ....... 324
Application for Leave ............................................................................................................... 328
Application for Employment ..................................................................................................... 329
Staff Development Program ..................................................................................................... 331
DEPARTMENT OF SCIENCE TECHNOLOGY REGIONAL OFFICE NO. IV-A (CALABARZON) ......................... 332
DOST REGIONAL OFFICE IVA (CALAARZON) PROFILE ................................................................. 333
Mandate ............................................................................................................................................................................. 333
Vision................................................................................................................................................................................... 333
Mission................................................................................................................................................................................ 333
Service Pledge .................................................................................................................................................................... 333
Finance and Administrative Services ................................................................................................ 334
Handling Internal Customer Feedback ............................................................................................. 334
TECHNICAL OPERATIONS DIVISION ........................................................................................... 335
Technology Transfer and Commercialization .................................................................................................................. 335
FEEDBACK AND COMPLAINTS MECHANISM.............................................................................. 339
Laboratory Testing and Calibration Services ............................................................................. 340
Regional Standards and Testing Laboratory (RSTL) .......................................................................................................... 340
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Release of Test Results ............................................................................................................. 345
TOTAL TURN AROUND TIME FOR ANALYSES: ....................................................................................... 347
Physico-Chemical: ............................................................................................................................... 347
Cavite Water and Wastewater Testing Laboratory (CWWTL) .................................................... 350
Preparation of Price Quotation ......................................................................................................................................... 350
Acceptance of Test Request ..................................................................................................... 352
Release of Test Results ............................................................................................................. 354
TOTAL TURN AROUND TIME FOR ANALYSES ........................................................................................ 356
Regional Metrology Laboratory (RML) ...................................................................................... 358
Preparation of Formal Quotation ..................................................................................................................................... 358
Acceptance of Technical Service Request ........................................................................................................................ 362
Regional Volumetric and Calibration Laboratory (RVCL) ............................................................ 373
Acceptance of Request Form, Conduct of Calibration Service, andRelease of CalibrationResult ........................ 373
Technical Consultancy Services ......................................................................................................................................... 376
Micro Hydro Power (MHP) ................................................................................................................................................ 378
Biogas Technology.............................................................................................................................................................. 379
Packaging and Labelling ..................................................................................................................................................... 380
S&T Information and Promotion............................................................................................... 381
Inquiry on Agency’s Programs and Services ..................................................................................................................... 381
Request for Participation in Fairs/Exhibits ....................................................................................................................... 384
S&T Scholarships ................................................................................................................................................................ 386
Disaster Risk Reduction and Management ................................................................................ 388
Handling Customer’s Technical Request ................................................................................... 390
REGIONAL OFFICE ............................................................................................................................ 393
FINANCE AND ADMINISTRATIVE SERVICES................................................................................ 394
Handling Internal Customer Feedback ............................................................................................................................. 394
DOST REGIONAL OFFICE IVB ................................................................................................................ 399
MIMAROPA ......................................................................................................................................... 399
DOST REGIONAL OFFICE IV PROFILE ......................................................................................... 400
IDENTIFIED FRONTLINE SERVICES : ............................................................................................... 402
Conduct of Technology Needs Assessment (TNA) ..................................................................... 405
REQUIREMENTS:.............................................................................................................................. 405
WHO CAN AVAIL OF THE SERVICE: ................................................................................................... 405
Technology Transfer (SETUP) ................................................................................................... 408
REQUIREMENTS:.............................................................................................................................. 408
Technology Transfer (Local Grants-in-Aid) ................................................................................ 413
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REQUIREMENTS:.............................................................................................................................. 413
Technology Training/Forums Program...................................................................................... 416
REQUIREMENTS:.............................................................................................................................. 416
SCHEDULE OF AVAILABILITY OF SERVICE: ......................................................................................... 416
Conduct of Consultancy and Technical Services ........................................................................ 419
REQUIREMENTS:.............................................................................................................................. 419
S&T Scholarships ...................................................................................................................... 422
REQUIREMENTS:.............................................................................................................................. 423
REGIONAL STANDARDS AND TESTING LABORATORY (RSTL) ...................................................... 428
Microbiology, Physico-Chemical and Metrology Laboratories ....................................................................................... 428
How to avail services: ...................................................................................................................... 428
On-site Calibration:.......................................................................................................................... 428
Release of Test Report: .................................................................................................................... 428
Requirements: ................................................................................................................................. 428
TO OUR VALUED CUSTOMERS: ........................................................................................................ 430
Sample Submission .............................................................................................................................. 431
Handling Customer Feedback ................................................................................................... 433
REQUIREMENTS:.............................................................................................................................. 433
HOW TO AVAIL OF THE SERVICE: ..................................................................................................... 434
DEPARTMENT OF SCIENCE AND TECHNOLOGY .................................................................................... 435
REGION 5 ............................................................................................................................................ 435
DOST REGIONAL OFFICE V PROFILE .......................................................................................... 436
DOST REGIONAL OFFICE V ............................................................................................................... 437
DOST-SEI Undergraduate Scholarship Program......................................................................... 438
DOST-SEI Undergraduate Scholarship Application .......................................................................................................... 438
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DOST-SEI Junior Level Science Scholarships (JLSS) .......................................................................................................... 441
Monitoring of Scholarship Status and Processing of Financial Assistance of Scholars enrolled in
the region ................................................................................................................................ 446
Where to Secure ...................................................................................................................... 446
Testing and Calibration Services ............................................................................................... 449
Regional Standards and Testing Laboratories (RSTL) ...................................................................................................... 449
TEST AND CALIBRATION FEES............................................................................................................................................ 453
Small Enterprise Technology Upgrading (SET-UP) ..................................................................... 461
DOST REGIONAL OFFICE V ............................................................................................................... 466
Records Management .............................................................................................................. 467
Purchasing Service ................................................................................................................... 470
Requisition for Employee ......................................................................................................... 472
Processing of Application for Leave .......................................................................................... 474
Processing of Request for Certification and Service Record ...................................................... 477
Processing of Request for Clearance ........................................................................................ 478
Feedback and Complaints ........................................................................................................ 479
LIST OF OFFICES ....................................................................................................................... 481
DEPARTMENT OF SCIENCE AND TECHNOLOGY REGIONAL OFFICE VI .................................................... 483
DOST REGIONAL OFFICE VI AGENCY PROFILE ........................................................................... 484
Regional Office ................................................................................................................................ 485
Processing of Applications for DOST-SEI S&T Scholarship .......................................................... 486
Issuance of Certificate for Enrolment ....................................................................................... 489
Issuance of Scholar-Graduate Certification (Local Employment) ............................................... 491
Issuance of Temporary Clearance ............................................................................................. 493
Collection and Issuance of Official Receipts .............................................................................. 495
Procurement and Issuance of Supplies, Materials and Equipment ............................................ 498
Filing and Handling of Customer Complaints............................................................................. 505
Monitoring of On-going Scholars .............................................................................................. 507
Releasing of Financial Assistance .............................................................................................. 510
Provision of SETUP Innovation-Enabling Fund (iFund) ............................................................... 513
Processing of Proposals and Provision of Assistance under theGrants-in-Aid Program.............. 516
Technical Consultancy Services ................................................................................................ 520
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Technology Training ................................................................................................................. 523
Provision of Label Design Development Service ........................................................................ 526
Provision of Laboratory Testing/Calibration Services ................................................................ 528
Schedule to Avail of Services: ................................................................................................... 528
Deployment of STARBOOKS ..................................................................................................... 532
Regional Office ................................................................................................................................ 535
Processing of Payments ........................................................................................................... 536
Processing of Application for Leave .......................................................................................... 538
Preventive Maintenance .......................................................................................................... 539
Corrective Maintenance ........................................................................................................... 540
Publication of DOST VI Quad-Media Press Releases .................................................................. 542
Provision of Graphics Designs................................................................................................... 544
Feedback and Complaints ........................................................................................................ 545
List of Offices ........................................................................................................................... 547
Annex A ................................................................................................................................... 548
Payment of Reimbursement for Local Travel Claims....................................................................................................... 548
Payment of Reimbursement for Foreign Travel Claims................................................................................................... 548
Payment of Cash Advance for Local Travel ...................................................................................................................... 548
Payment of Cash Advance for Foreign Travel .................................................................................................................. 549
Payment of Honoraria ....................................................................................................................................................... 549
Payment of First Salary ...................................................................................................................................................... 549
Payment of Last Salary....................................................................................................................................................... 549
Payment of Terminal Leave Benefits ................................................................................................................................ 549
Payment of Monetization of Leave Credits ...................................................................................................................... 550
Payment for Suppliers and Service Providers .................................................................................................................. 550
Annex B ................................................................................................................................... 551
Microbiological Testing Laboratory (MTL) .................................................................................................................................... 551
Chemical Testing Laboratory (CTL) .............................................................................................................................................. 552
Shelf-Life Testing ..................................................................................................................................................................... 555
Metrology Laboratory (MTRL) .................................................................................................................................................... 556
DOST REGIONAL OFFICE VII ................................................................................................................. 558
DOST REGIONAL OFFICE VII PROFILE ........................................................................................ 559
Small Enterprise Technology Upgrading Program (SETUP) ........................................................ 560
Grants in Aid (GIA) Program ..................................................................................................... 563
Extension and Realignment of Projects in Grants in Aid Program.............................................. 566
COMMUNITY EMPOWERMENT THRU SCIENCE AND TECHNOLOGY (CEST) Program ................. 567
Technology Training Services ................................................................................................... 570
Technical Consultancy Programs .............................................................................................. 572
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Packaging and Labeling Services............................................................................................... 574
Regional Standard & Testing Laboratory (RSTL) Services .......................................................... 576
Regional Standard & Testing Laboratory (RSTL) Services .......................................................... 577
Human Resource Development ................................................................................................ 585
DOST Scholarship Program (RA 7687/Merit/RA 10612) .................................................................................................. 585
Issuance of Final Clearance, Travel Clearance & Certification .................................................... 588
One Expert ............................................................................................................................... 590
Information.............................................................................................................................. 591
STARBOOKS (Digital Library) .............................................................................................................................................. 591
FEEDBACK AND COMPLAINTS ................................................................................................... 593
LIST OF OFFICES ....................................................................................................................... 594
DEPARTMENT OF SCIENCE AND TECHNOLOGY REGIONAL OFFICE VIII............................................. 596
DOST REGIONAL OFFICE VII PROFILE ........................................................................................... 597
Regional Office ................................................................................................................................. 598
External Services .............................................................................................................................. 598
Processing of Applications for DOST-SEI S&T Scholarship ............................................................ 599
Issuance of Certificate for Enrolment ........................................................................................ 603
Issuance of Scholar-Graduate Certification (Local Employment) ................................................. 606
Issuance of Temporary Clearance .............................................................................................. 609
Collection and Issuance of Official Receipts ................................................................................ 612
Procurement and Issuance of Supplies, Materials and Equipment ............................................ 615
Filing and Handling of Customer Complaints .............................................................................. 624
Monitoring of On-going Scholars .............................................................................................. 626
Releasing of Financial Assistance ................................................................................................ 632
Provision of SETUP Innovation-Enabling Fund (iFund) ................................................................. 636
Processing of Proposals and Provision of Assistance under theGrants-in-Aid Program................. 640
Technical Consultancy Services .................................................................................................. 644
Technology Training .................................................................................................................. 647
Provision of Label Design Development Service ......................................................................... 650
Provision of Laboratory Testing/Calibration Services .................................................................. 652
Schedule to Avail of Services:..................................................................................................... 652
Deployment of STARBOOKS....................................................................................................... 655
Regional Office ................................................................................................................................ 658
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Processing of Payments ............................................................................................................. 659
Processing of Application for Leave............................................................................................ 661
Preventive Maintenance........................................................................................................... 662
Corrective Maintenance of Infrastructure Facilities.................................................................... 664
Feedback and Complaints ......................................................................................................... 666
List of Offices ........................................................................................................................... 668
Annex A .................................................................................................................................... 669
Annex B .................................................................................................................................... 672
Metrology Laboratory (MTRL) ................................................................................................... 677
DEPARTMENT OF SCIENCE ANDTECHNOLOGY ...................................................................................... 680
REGIONAL OFFICE IX ............................................................................................................................ 680
DOST REIGONAL OFFICE IX PROFILE ................................................................................................. 681
Field Operations Services ................................................................................................................. 683
INNOVATION SUPPORT SYSTEM ............................................................................................... 684
GRANTS-IN-AID (TECHNOLOGY TRANSFER) .............................................................................. 688
TECHNOLOGY TRAINING ASSISTANCE ....................................................................................... 691
TECHNICAL CONSULTANCY SERVICES........................................................................................ 693
PACKAGING AND LABELING ASSISTANCE .................................................................................. 695
Technical Services ............................................................................................................................ 696
PROVISION OF S&T SCHOLARSHIP ............................................................................................ 697
Application for Junior Level Science Scholarship Program ........................................................ 700
Provision of Scholarship Benefits.............................................................................................. 702
PROVISION OF SCIENCE AND TECHNOLOGY INFORMATION SERVICES....................................... 705
LABORATORY TESTING AND CALIBRATION SERVICES ................................................................. 707
GRANTS-IN-AID (R&D, INSTITUTIONAL SUPPORT, etc.) ............................................................ 709
Office of the Regional Director......................................................................................................... 713
PROCESSING OF THE INCOMING COMMUNICATIONS ............................................................... 714
PROCESSING OF THE OUTGOING COMMUNICATIONS .............................................................. 717
RECORDS MANAGEMENT AND ARCHIVING .............................................................................. 721
Finance and Administrative Support Services ................................................................................... 722
PROCUREMENT OF SUPPLIES, MATERIALS AND EQUIPMENT .................................................... 723
REQUEST OF SUPPLIES AND MATERIALS ................................................................................... 727
REQUISITION FOR EMPLOYEE ................................................................................................... 729
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APPLICATION FOR LEAVE .......................................................................................................... 730
REQUEST FOR CERTIFICATION AND SERVICE RECORD ............................................................... 732
REQUEST FOR CLEARANCE ....................................................................................................... 733
PROCESSING OF RECRUITMENT, SELECTION AND PLACEMENT ................................................. 734
General Support Services ................................................................................................................. 737
MAINTENANCE OF EQUIPMENT ............................................................................................... 738
FEEDBACK AND COMPLAINTS MECHANISM.............................................................................. 742
LIST OF OFFICES ....................................................................................................................... 743
Regional Office No. X ........................................................................................................................... 744
DOST REGIONAL OFFICE X PROFILE .......................................................................................... 745
EXTERNAL SERVICE .......................................................................................................................... 746
Small Enterprise Technology Upgrading Program (SETUP) ........................................................ 747
Conduct of Technology Needs Assessment (TNA) for SETUP.......................................................................................... 747
Preparation of Full-blown SETUP Project Proposal ......................................................................................................... 750
Approval of SETUP Project Proposal ................................................................................................................................. 752
Liquidation of SETUP Assistance ....................................................................................................................................... 754
Local Grants In-aid (LGIA) Program & Community Empowermentthrough Science and Technology
(CEST) ...................................................................................................................................... 755
LGIA Project Proposal Preparation .................................................................................................................................... 755
Approval of Project Proposal for Local-Grants-in-Aid and Community Empowermentthrough Science and Technology
(LGIA & CEST) Assistance ................................................................................................................................................... 757
S&T Scholarships...................................................................................................................... 760
Filing of Scholarship Application ....................................................................................................................................... 760
Taking of the DOST-SEI Undergraduate Scholarship Examination.................................................................................. 762
Request for Clearance by graduate-scholars/scholarship beneficiaries......................................................................... 763
Regional Standards and Testing Laboratories (RSTL) Services ................................................... 765
Technical Consultancy Services................................................................................................. 767
Technical Training Services ....................................................................................................... 769
Science and Technology Academic and Research-based OpenlyOperated Kiosks (STARBOOKS)
771
INTERNAL SERVICES ......................................................................................................................... 772
Employees Request for Certifications and Clearances ............................................................... 773
Leave Application Processing ................................................................................................... 774
PAYMENT OF SALARIES AND OTHER COMPENSATION .............................................................. 776
RECORDING OF OBLIGATION OF PAYMENTS............................................................................. 779
Issuance of Check or LDDAP-ADA ............................................................................................. 781
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Maintenance of Equipment, Building and associated utilities ................................................... 784
Processing of Incoming Communications ................................................................................. 785
Total Process Time: 3 days ........................................................................................................... 785
Processing of Outgoing Communications ................................................................................. 786
Process: Internal Customer Satisfaction Survey ........................................................................ 787
Submission of Quarterly OPCR Accomplishment Reports .......................................................... 789
FEEDBACK AND COMPLAINTS MECHANISM:............................................................................. 791
DEPARTMENT OF SCIENCE AND TECHNOLOGY REGIONAL OFFICE NO. XI .............................................. 793
DOST REGIONAL OFFICE XI PROFILE ......................................................................................... 794
REGIONAL OFFICE XI ........................................................................................................................ 795
Small Enterprise Technology Upgrading Program ............................................................................. 795
Small Enterprise Technology Upgrading Program (SETUP) ......................................................... 796
Technology Training Assistance ........................................................................................................ 802
Technology Training Assistance ................................................................................................ 803
Technical Consultancy Services ........................................................................................................ 805
Technical Consultancy Services ................................................................................................. 806
Packaging and Labeling Services....................................................................................................... 808
Packaging and Labeling Services ............................................................................................... 809
Provision of DOST-Science Education Institute (DOST-SEI) Undergraduate Scholarship ..................... 816
Laboratory Testing and Calibration Services ..................................................................................... 822
Conduct of Exit Interview ................................................................................................................. 841
Conduct of Exit Interview.......................................................................................................... 842
REGIONAL OFFICE XI ................................................................................................................. 843
Filing of Authority to Render Overtime/Extended Services (ATROS/ATRES) Form ...................... 843
Filing of Authority to Render Overtime/Extended Services (ATROS/ATRES) Form ....................... 844
Filing of Personnel Locator Slip ......................................................................................................... 846
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Filing of Personnel Locator Slip (PLS) ......................................................................................... 847
Filing of Statements of Assets, Liabilities and Networth (SALN) Form ................................................ 849
Filing of Statements of Assets, Liabilities and Networth (SALN) Form ......................................... 850
Issuance of Certifications ................................................................................................................. 851
1. Issuance of Certifications .................................................................................................. 852
Issuance of Certificate of Compensatory Overtime (COC) Credits ..................................................... 853
Issuance of Certificate of Compensatory Overtime (COC) Credits .............................................. 854
Issuance of Employment Clearance .................................................................................................. 855
Issuance of Employment Clearance........................................................................................... 856
Issuance of Notice of Salary Adjustment Form .................................................................................. 858
Issuance of Notice of Salary Adjustments .................................................................................. 859
Issuance of Service Record ............................................................................................................... 861
Issuance of Service Records ...................................................................................................... 862
Processing of Leave Application ....................................................................................................... 863
Processing of Leave Applications............................................................................................... 864
Processing of Philippine Health Insurance Company Admission Documents. .................................... 867
Processing of Philippine Health Insurance Company Admission Documents............................... 868
Processing of Salaries (DOST XI Contract of Service Staff) ................................................................. 870
Processing of Salaries (DOST Contract of Service Staff) .............................................................. 870
Processing of Salaries (DOST XI Permanent Employees).................................................................... 875
Processing of Salaries (Permanent Employees).......................................................................... 875
Processing of Terminal Leave Benefits.............................................................................................. 880
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Processing of Terminal Leave Benefits ...................................................................................... 881
Processing of Vehicle Request .......................................................................................................... 884
Processing of Vehicle Request .................................................................................................. 885
Procurement of Goods and Services................................................................................................. 886
LIST OF OFFICES ....................................................................................................................... 890
DEPARTMENT OF SCIENCE AND TECHNOLOGY REGIONAL OFFICE NO. XII ............................................ 891
DOST REGIONAL OFFICE XII PROFILE ........................................................................................ 892
Department of Science and TechnologyRegional Office No. XII ........................................................ 894
Request/ Inquiry for DOST XII Programs, Projects, and Services ................................................ 895
Provision of Technology Transfer and Commercialization Services............................................ 898
Regional Grants-in-Aid Program ....................................................................................................................................... 903
Issuance of Fairness Opinion Report (FOR) ...................................................................................................................... 908
Provision of Quality Science and Technology Services .............................................................. 913
Technology Trainings ......................................................................................................................................................... 926
Technical Consultancy Services ......................................................................................................................................... 928
Packaging and Labeling Services ....................................................................................................................................... 930
Support to DOST-Science Education Institute (DOST-SEI)Undergraduate Scholarship Programs 932
Science and Technology (S&T) Promotion and Advocacy .......................................................... 937
Department of Science and Technology Regional Office No. XII........................................................ 939
Billing and Collection of Payments............................................................................................ 940
Processing of Financial Claims .................................................................................................. 942
Procurement, Inspection and Issuance of Supplies and Materials, Equipment and Services.......... 954
Recruitment, Selection, and Placement (RSP) ........................................................................... 958
Application for Leave ............................................................................................................... 961
Staff Learning and Development (L&D) Program ...................................................................... 963
LIST OF OFFICES ....................................................................................................................... 967
CARAGA .............................................................................................................................................. 968
DOST CARAGA PROFILE ............................................................................................................ 969
16
DOST CARAGA LIST OF SERVICES .............................................................................................. 970
FIELD OPERATIONS DIVISION / ..................................................................................................... 971
PROVINCIAL S&T CENTERS ........................................................................................................... 971
EXTERNAL SERVICES..................................................................................................................... 971
1. Innovation System Support (SETUP Core Funded)............................................................. 972
2. Technology Training Assistance ........................................................................................ 975
3. Technical Consultancy Services......................................................................................... 977
TECHNICAL SUPPORT SERVICES .................................................................................................... 979
EXTERNAL SERVICES..................................................................................................................... 979
1. Innovation System Support (Local GIA) ............................................................................. 980
2. Technical Consultancy Services (Food Safety) ................................................................... 983
3. Packaging and Labelling Assistance................................................................................... 985
4. Provision of Nutrition Facts and Shelf Life Analysis ........................................................... 988
5. Provision of DOST Undergraduate Scholarship ................................................................. 991
6. Laboratory Testing and Calibration Services ..................................................................... 996
FINANCE AND ADMINISTRATIVE SERVICES ................................................................................. 1001
INTERNAL SERVICES ................................................................................................................... 1001
1. Procurement of Goods and Services ............................................................................... 1002
2. Processing of Request for Supplies and Material ............................................................ 1007
3. Processing of Request for Filling-Up of Vacant Positions ................................................. 1009
4. Processing of Request for Certifications / Issuance of Service Record ............................. 1011
FEEDBACK AND COMPLAINTS MECHANISM ........................................................................... 1013
17
DEPARTMENT OF SCIENCE AND TECHNOLOGY
CENTRAL OFFICE
DOST CENTRAL OFFICE PROFILE
I. Mandate:
Executive Order No. 128 mandates the Department to “provide central
direction, leadership and coordination of scientific and technological efforts
and ensure that the results therefrom are geared and utilized in areas of
maximum economic and social benefits for the people”.
II. Vision:
DOST-CO is the prime mover of people and resources in vigorously advancing
science, technology and innovation (STI).
III. Mission:
Develop science, technology and innovation (STI) policies, plans and
programs; manage STI resources; establish and maintain local and
international linkages; and provide support services to S&T stakeholders in
order to contribute in the achievement of planned targets.
IV. Core Values:
1. INTEGRITY
Integrity is about the personal commitment of every individual to moral
uprightness and strong adherence to honesty and fairness. The collective
personal integrity of DOST-CO officials and staff serves as the strong
foundation of the organizational integrity. It also denotes the collective personal
conduct of a public servant that covers:
a. Commitment to public trust – public officials and employees shall always
uphold the public interest over and above personal interests.
b. Justness and sincerity – public officials and employees shall at all times
respect the rights of others, and adhere to law, good morals, good customs,
public policy, public order, public safety, and public interest. They shall not
dispense or extend undue favors on account of their office.
2. PASSION FOR EXCELLENCE
Passion for Excellence is another personal commitment to professionalism,
excellence, intelligence, and skill. This is also aligned with the responsiveness
to the public where one must extend prompt courteous and adequate service
to the public. The DOST-CO personnel shall demonstrate excellence in the
performance of their duty leading to the delivery of high-quality services at all
times. Adding the word “passion” to excellence creates more proactive
character that drives each DOST-CO personnel to pursue excellence in their
work, in relating with peers and customers, and in accomplishing every task.
19
3. INNOVATIVENESS
The DOST-CO personnel shall strive to innovate in their respective offices and
assigned tasks. Together with passion for excellence, innovativeness focuses
on continuous improvement of oneself, the organization, and the entire DOST
system. Awakening the creativity on how to approach the simple or complex
problems can develop more exciting and dynamic way of seeing things in
various perspectives, thus, promoting new and improved ways of doing things.
4. LEADERSHIP
Leadership refers to the collective values of humility, courtesy, compassion,
wisdom, and respect for all individuals in the DOST-CO. With this core value,
the DOST-CO personnel will make the initiative to perform the lead role,
whenever deemed necessary. The DOST-CO personnel are being challenged
to demonstrate the sterling character of being a true leader in public service.
5. PEOPLE-CENTEREDNESS
People-centeredness places people at the center of the development
initiatives of STI. In the same manner, the DOST-CO, as one of the agents for
STI-based development, shall at all times place its personnel at the center of
its operations, where all of its personnel shall feel nurtured, loved, appreciated
and respected.
20
Central Office
Frontline Services
21
CO-001 Application to Grants-In-Aid (GIA) Program/Project
The Grants-In-Aid (GIA) program provides grants for the implementation of programs/ projects
identified in the current DOST priorities and thrusts and supports S & T activities classified in the
General Appropriations Act.
Office or Division: Special Projects Division

Office of the Undersecretary for Research and Development
Classification: Highly Technical Applications
Type of Transaction: G2G, G2B
Who may avail: Any Filipino public or private entity with proven competence
may apply for the GIA support of DOST and its grants-giving
units, provided that projects are for the benefit of Filipinos and
based in the Philippines.
For further details, visit http://gia.dost.gov.ph/

CHECKLIST OF REQUIREMENTS WHERE TO SECURE
1. Complete proposal following the Download via http://dost.gov.ph/knowledge-
DOST format, Form 1 (Detailed R&D resources/downloads/category/255-revised-
Program Proposal) or Form 2 dost-gia-forms.html
(Detailed R&D Project Proposal (for
Basic/Applied Research/Startups),
Form 3 (Non-R&D Project Proposal)
2. Detailed breakdown of the required
fund assistance to indicate the
counterpart of the proponent’s
institution and other fund sources to
be accompanied by cash program
indicating the cash requirements of
the project on a monthly basis (Form
4-Project Line-item Budget).
3. SEC registration for partnerships, Securities and Exchange Commission
corporations, non-government (Online application and at any satellite office)
organizations, documents of
incorporation of the private sector
proponent and other related
documents
4. Curriculum Vitae of Project Leader Prepared by applicant
and other researchers/ implementers
5. Accomplishment reports and audited Download via http://dost.gov.ph/knowledge-
financial reports of previous DOST- resources/downloads/category/255-revised-
GIA funded projects (if any) dost-gia-forms.html
22
6. Approval from the institution’s ethics Philippine Health Research Ethics Board
review board for research involving (PHREB), DOST Bicutan Compound, Taguig
human subjects or from an City
institutional animal care and use
committee for animal subjects (if
applicable)
7. Clearance from National Committee National Committee on Biosafety of the
on Biosafety of the Philippines for Philippines, DOST Bicutan Compound,
proposals with biosafety implications Taguig City
(if applicable)
AGENCY FEES TO PROCESSIN PERSON
CLIENT STEPS
ACTIONS BE PAID G TIME RESPONSIBLE
1. Submit proposal 1. Accepts the None 3 working Special Projects
to the Office of submitted days Division (SPD)
the Secretary or project Technical Staff
Office of the proposals and
Under-secretary conducts initial
for R&D or the review based
Sectoral Council on the DOST-
concerned GIA guidelines
and priority
thrusts
2. Refers the
proposal to the
concerned
Sectoral
Councils/ DOST
Agencies of
priority R&D
Agenda and
NRCP for basic
research
3. Appears 3. Conducts None 25 calendar SPD Technical
personally to technical days Staff and
defend the evaluation of maximum concerned DOST
proposal before the proposal Council
technical panel using the
Council’s
protocol on
evaluation of
proposal
23
If the proposal
did not pass the
evaluation,
informs the
proponent,
copy furnished
OUSEC for
R&D, otherwise,
informs the
proponent to
address the
comments,
recommendatio
n/ or additional
comments
required (e.g.
revised
proposal)
4. Submits an 4. Deliberates and None 5 working Concerned
endorsed detailed approves days Council
proposal detailed
proposals and
endorses the
same to the
DOST-GIA
EXECOM for
final approval
5. Presents detailed 5. Approves/ None 1 day DOST-GIA
proposal to the Disapproves (monthly EXECOM
DOST-GIA the proposal scheduled)
EXECOM
If approved None 3 working SPD Technical
without days Staff and
comments, (monthly concerned DOST
processes the scheduled) Council
approval
documents.
If Disapproved,
informs the
evaluating
council, copy
24
furnished to
the lead
Council.
If approved
with
comments,
informs the
proponent
copy furnished
the evaluating
council of the
DOST-GIA
EXECOM
approval
and/or
instructions/re
commendation
s
6. If proposal is 6. Processes the None 3 working SPD Technical
approved with approval days Staff
comments, documents
addresses the (Memorandum
instructions/ of Agreement/
recommendations Instruction and
of the DOST-GIA approval letter)
EXECOM with clearance
from the
evaluating
Council to
facilitate the
release of
funds.
Evaluating
council will
then become
the monitoring
council for the
implementation
of the
approved
project
25
TOTAL: None 40 Days
26
CO-002 Application to Balik-Scientist Program (BSP)
Science and Technology experts who are Filipinos, or foreigners of Filipino
descent shall be encouraged to return or reside in the Philippines, and share
their expertise in order to accelerate the scientific, agro-industrial and economic
development of the country.
Office or Division: Office of the Undersecretary for Research and Development

Type of Transaction: G2C, G2G
Who may avail: - Foreign-based Filipinos or foreigners of Filipino descent, with
graduate/advanced degrees and internationally recognized
experts in the priority sectors of DOST, who are willing to
come back and serve either on a short- or long-term basis;
- Public and private institutions, which may need the expertise
of a Balik Scientist and are willing to serve as Host Institutions.
For further details, visit https://bspms.dost.gov.ph/

1. Accomplished BSP Expert’s Download via
Information Sheet (BSP 001) and https://bspms.dost.gov.ph/home/forms
detailed curriculum vitae From applicant in any format/template
2. Photocopy of the diploma or
transcript of academic records or From applicant’s school attended
certification of academic
achievements
3. Endorsement/ Invitation letter from a From any credible local/public
credible local/public institution/association
institution/association (if application
is submitted directly by the BSP
applicant)
4. Copy of a valid certificate of Any government agency issuing identification
registration, valid professional card/license
license or a temporary special permit
or any foreign license, or any valid
documents for identification
5. Specific Terms of Reference (BSP Download via
002)/ Workplan and expected output https://bspms.dost.gov.ph/home/forms
indicating the concurrence of the
Host Institutions (for applicants under
the short-term category)
27
6. Detailed statement of research and/or From applicant in any format/template
Activity Plan with concurrence of the
Host Institutions (for applicants under
the long-term category)
CLIENT STEPS
1. Submit the 1. Receives, None 1 working BSP Secretariat of
application and acknowledges day Concerned Council
documentary submitted
requirements application,
reviews
completeness
of documents
relative to the
application and
qualification of
the potential
Balik-Scientist/
Host Institution
2. For None 1 working BSP Secretariat of
applications day Concerned Council
with complete
documents:
Forwards
application to
the technical
evaluators of
the concerned
Council
For
applications
with incomplete
documents:
Advises
potential host
institution/
Balik-Scientist
to submit the
lacking
requirement(s)
28
3. Evaluates the None 5 working Technical
application days Evaluators of the
based on the Concerned Council/
documents Council Heads
provided
including the
accomplishme
nts, outputs
from previous
engagement (if
applicable),
and the merit
of the Balik
Scientist’s visit
if aligned with
the DOST’s
S&T priority
areas;
Recommend
revisions in the
terms of
reference
(TOR) as
necessary;
Solicit
comments/vie
ws from other
concerned
Council/s, if
applicable;
4. For qualified None 1 working BSP Secretariat of
applicants, day Concerned Council
submits
recommendati
ons to the
OUSEC for
R&D Services;
For applicants
not qualified,
notifies the
29
Scientist/Host
of the
disapproval of
the application.
5. Checks result None 2 working OUSEC for S&T
of evaluation. Days Services
If the Usec. for

R&D agrees
with the
Council's
recommendati
on, endorses
the application
to OSEC for
final approval.
If the Usec. for

R&D disagrees
with the
recommendati
on of the
Council, refers
back the
documents to
the Council for
re-evaluation.
6. Re-evaluates None 3 working Concerned Council
the application days
and submits
recommendati
ons to OUSEC
for R&D
30
7. Checks result None 2 Days OUSEC for S&T
of re- Services
evaluation.
If the Usec for

R&D agrees
with the
Council's
recommendati
on, endorses
the application
to the
Secretary for
final approval.
If the Usec.
For R&D
disagrees with
the
recommendati
on of the
Council, refers
back the
documents to
the Council for
disapproval.
8. Approves/Disa None 3 Days DOST Secretary
pproves
application
based on
endorsement
of the OUSEC
for R&D and
the concerned
Council/s
9. Receives 9. If the Secretary None 2 working BSP Secretariat of
notification on the approves the days Concerned Council
result of the application, the
evaluation of concerned
application Council
advises the
BSP awardee
31
to make the
necessary
arrangements
to return to the
Philippines and
informs
Awardee and
host institution
of the
Secretary’s
decision.
If the Secretary
disapproves
the application,
the concerned
Council
informs the
host
institution/
scientist of the
decision.
TOTAL: None 20 Days (
32
CO-003 Processing of Proposals Related to Genetically Modified
Organism
To ensure that proposals related to contained use and confined test of
genetically modified organism are properly processed and evaluated by the
DOST Biosafety Committee.
Office or Division: DOST Biosafety Committee

Office of the Secretary
Type of G2G, G2B, G2C
Transaction:
Who may avail: - Institutions/Individuals undertaking research and
development on GMOs under containment (laboratory, screen
house etc.)
- Institutions/Individuals undertaking research and
development on GMOs under controlled open environments
1. Project Proposal Forms Download via http://dost-
- Checklist of Requirements bc.dost.gov.ph/download/forms
- Cover Sheet
- Executive Summary
- Project Proposal
- Annex1 – Gantt Chart
- Annex2 – Schedule of Activities
- Annex3 – Map of Plasmid
- Annex4 – Demonstration of No.
of Insertion Sites
- Annex5 – Experimental Layout,
Floor Plan, Location Map
- Annex6 – List of Materials to be
Used
- Annex7 – Summary of Introduces
Genetic Elements
- Annex8 – Biosafety Contingency
Plan
- Annex9 – List of Authorized
Personnel
- Annex9A – Personal Data Sheet
for Project Personnel
- Annex10 – Summary of Project
(for Posting)
33
- Annex11 – Scientific Literature,
References
CLIENT STEPS
1. Submit complete 1. Accepts the None 1 Hour DOST-BC
requirements to requirements Secretariat Staff
the DOST-BC provides
Secretariat acknowledge
ment receipt
to client
2. Checks None 1 Day DOST-BC
completeness Secretariat Staff
of the
submitted
requirements
If complete,
include in the
Agenda for the
Committee’s
next meeting.
If incomplete,
notifies the
proponent for
compliance or
completion of
requirements.
3. Review the None 1 Day Ma. Lorelie
proposal and Agbagala DOST-
may refer the BC
same to
external (With external
experts as experts as
necessary. necessary)
4. Conduct Site Ma. Lorelie
Visit and Agbagala DOST-
prepare None 14 Days BC
report/recomm
endation to (With external
the experts as
necessary)
34
5. Approve/
Disapprove DOST Biosafety
the proposal None 1 Day Committee
during the
Committee
Meeting
6. If approved,
processes the DOST Biosafety
following None 1 Day Committee
approval
letters/
documents:
- Approval
of the
proposal;
- Approval
of the
authorized
list of
personnel
- Approval
of the CT
Site (for
CT);
- Approval
of the
Public
Informatio
n Sheet
(for CT).
If
Disapproved,
informs the
IBC and the
proponent.
TOTAL: None 19 Days
35
CO-004 Processing of Requests for HRDP Funding (Non-Degree
Component)
The HRDP may sponsor or grant qualified personnel attendance to short-term trainings or non-
degree courses to enhance their skills and upgrade their knowledge on recent developments in a
particular area of specialization. These may be offered in-house or by other institutions.
Office or Division: Office of the Undersecretary for Scientific and Technical Services
Type of Transaction: G2G
Who may avail: Personnel/Employee of any DOST Attached Agency
(See further details, see Guidelines on the Implementation of Local
Non-Degree Group Training Program of DOST System @
http://hrdp.dost.gov.ph/2016-09-27-02-16-04/guidelines-on-the-
implementation-of-local-non-degree-group-training-program-of-
dost-system
1. Formal request from the head of From applicant in any format/template
agency
2. Training proposal From applicant in any format/template
3. Line-item-budget From applicant in any format/template
4. Training Programme From applicant in any format/template
5. Curriculum Vitae (CV) of the resource From applicant in any format/template
pers
6. on(s)
7. List of target trainees or participants
CLIENT STEPS
1. Submits all 1. Receives and
required checks the None 10 Minutes HRDP Secretariat
documents completeness
of submitted
documents
2. If documents
are complete,
prepares
memorandum
to the members
of the HRDP
36
Committee for None 1 working HRDP Secretariat
evaluation. day
If incomplete,
notifies the
proponent and
wait for
compliance
before
processing the
request..
3. HRDP
Committee
Members
reviews the
request and None 5 working HRDP Committee
fills out HRDP days Members
Evaluation
Sheet (Form
2A/2BEvaluates
the request)
4. If the HRDP
Committee
member has
concerns on
the request, None 3 working HRDP Committee
secures days Members
requesting
party
clarification/
response and
disseminates
the response to
other members.
If no
clarifications
requested, the
HRDP
Secretariat
Consolidates
the evaluation
37
sheets from the
HRDP
Committee
Members
(Majority vote
is reached)
5. The HRDP
Secretariat thru
the
Chairperson
prepares
written None 1 working HRDP Secretariat
notification day
about the
HRDP
Committee
decision and
sends notice to
the proponent.
6. Determines
which
proposals to None 2 working HRDP Secretariat
support/ days
selects
proposal to be
funded
TOTAL: None 12 Days
38
CO-005 Certification of Science Foundations
Science and technology-oriented foundations are certified for tax exemption purposes as
mandated by the R.A. No. 2067 (Science Act) and pursuant to the National Internal Revenue
Code and Tax Reform Act of 1997.
Office or Division: S&T Foundation Unit

Office of the Undersecretary for Regional Operations
Classification: Complex
Type of Transaction: G2C, G2B
Who may avail: Private foundations engaged in, and whose funds are dedicated to
scientific pursuits
For further details, visit https://sfu.dost.gov.ph/

1. Letter of intent to apply as a DOST- From applicant, in any format/template
certified science foundation addressed
to the Department Secretary
Certified true copy the applicant’s: From applicant/ SEC’s format
2. Articles of Incorporation
3. By-Laws
4. Certificate of registration of said Articles of

Incorporation and By-Laws as well as their
amendments issued by the Securities and
Exchange Commission (SEC)
5. Scientific and Technological Activities https://sfu.dost.gov.ph/

(STA) program with a proposed budget (STFU 0001-0005)
for a period of three (3) years covered
by the certification signed by the
Executive Director or equivalent officer
of the foundation, accomplished using
the DOST-approved and prescribed
forms
6. List of Officers and working staff other From applicant, in any format/template
than the trustees
39
7. Certification by the treasurer of the From applicant, in any format/template
foundation that it has an initial capital of
at least One Million Pesos (Php
1,000,000.00)
8. Notarized oath/affidavit for the https://sfu.dost.gov.ph/
application for certification as a science (STFU 0015)
foundation filed before a notary public or
a competent officer or person authorized
by law
CLIENT STEPS AGENCY FEES TO PROCESSIN PERSON
1. Submit complete 1. Receives and None 1 working day STFU
requirements reviews
requirements,
and prepares
acknowledgment
letter of the
submitted
documents for
OUSECROs’
approval
2. Approves and None Undersecretary for
returns Regional Operations
communication
to STFU
3. Transmits None 1 working day STFU
documents to
concerned
DOST STFU-
IATEG member
for evaluation
4. Evaluates None 10 working days DOST STFU-IATEG
Programs/ member
Projects/Activitie
s (PPAs) based
on DOST criteria
5. Conducts None 1 working day STFU
investigation and
prepares report
on the findings
40
relevant to the
application
6. Prepares None 3 working day STFU
consolidated
reports, e.g.
evaluation/
recommendation
, investigation
report,
notification of
approval,
certificate as
science
foundation for
approval of the
OUSEC for ROs
7. Clears/endorses None 1 working day Undersecretary for
documents for Regional Operations
DOST
Secretary’s
action
8. Approves/Disap None DOST Secretary
proves
application
9. Sends applicant None 20 minutes STFU
the Notification
Letter of
approved
application and
gives advise on
the course of
action to be
undertaken, e.g.
payment of
registration fee.
10. Pays registration 11. Acknowledges P500.00 30 minutes Collection and
fee of approved payment and Disbursement
application issues official Section
receipt
12. Submits to STFU 13. Awards None 20 minutes STFU
the signed Certificate as a
41
Notification Letter Science
and the copy of Foundation to
Official Receipt of applicant
registration fee
TOTAL: None 18 Days
42
DOST-CO FEEDBACK AND COMPLAINTS MECHANISM
How to send feedback Clients may tender their feedback by accomplishing
a Citizen/Client Satisfaction Survey (CCSS) Form
available at any office and dropping in any CCSS
Form Dropbox located at every office of the DOST
Central Office.
Feedbacks can also be accessed online through

tinyurl.com/DOST-CO-OnlineCCSS or sent through
the email address of the concerned offices. (Refer
to the list of offices with contact details on the
following document).
The online DOST Help Desk can also be a way to

send feedback. http://helpdesk.dost.gov.ph/
How feedbacks are processed Feedbacks are collated and analyzed by each office
and forwarded to the ISO Secretariat for
discussion/reporting to the Top Management during
Management Reviews.
How to file a complaint Complaints can be filed at the designated
Information Desk at any of the DOST buildings
across the country. Complaint Form can be
accessed and downloaded through
https://www.dost.gov.ph/knowledge-
resources/downloads/file/195-complaint-
form.html?start=15
How complaints are processed All complaints received by the department are
coursed through the Office of the Assistant
Secretary for Administrative and Legal Affairs and
addressed by the concerned
office/division/section/unit with the assistance of
the Administrative and Legal Service - Legal
Division
Contact Information of Contact CCB
Center ng Bayan (CCB), SMS/Text Access: 0908-881-6565
Presidential Complaint Center Telephone No.: 1-6565 (accessible through PLDT
(PCC), Anti-Red Tape Authority and Smart landlines nationwide)
(ARTA) Website: http://contactcenterngbayan.gov.ph/
43
Email Address:
[email protected]
Facebook page:
www.facebook.com/contactcenterngbayan
PCC
Address: Bahay Ugnayan, J.P. Laurel Sr, San
Miguel, Manila
Telephone Nos.:
1. +63(2)-8736-8645
2. +63(2)-8736-8603
Website: https://osetc.gov.ph/agency/presidential-
complaint-center-pcc/
Email Address: [email protected]
ARTA
Address: Ground Floor HPGV Building (Formerly
Accelerando), 395 Senator Gil J. Puyat
Avenue, 1200 Makati City, Philippines
Telephone Nos.:
1. +63(2)-478-5091
2. +63(2)-478-5099
Website: www.arta.gov.ph
Email Address: [email protected] or
[email protected]
Facebook: www.facebook.com/artagovph
Twitter: @ARTAgov.ph or twitter.com/artagovph
Instagram: @ARTAgov.ph or
www.instagram.com/artagovph/
44
DOST CENTRAL OFFICE CONTACT DETAILS
Office Name Location Contact Contact Email Address
Numbers Person
Department of Legislative 2nd Floor, 8837-2071 to Dir. Lita S. [email protected],
Liaison Office (DLLO) DOST Main 82 Suerte- [email protected]
Building Local: 2160 Felipe
National Committee on 2nd Floor, 8837-2071 to Dr. Maria [email protected]
Biosafety of the Philippines DOST Main 82 Lorelei M. om,
(NCBP) Building Local: 2190 Agbagala [email protected].
ph
Office of the Undersecretary 3rd Floor, 8837-2071 to Usec. [email protected]
for Scientific and Technical DOST Main 82 Maridon O.
Services (OUSEC-STS) Building Local: 3000 Sahagun
DOST Human Resource 3rd Floor, 8837-2071 to Ms. Mary [email protected]

Development Program (Non- DOST Main 82 Grace R. .ph
Degree) Building Local: 4002 Postor
Science Foundations Unit 2nd Floor, 8837-2071 to Ms. Corlita [email protected],

(SFU) DOST Main 82 G. Canilao [email protected]
Building Local: 2071
Office of the Undersecretary 3rd Floor, 8837-2071 to Usec. Leah [email protected]
for Research and DOST Main 82 J. Buendia
Development (OUSEC-RD) Building Local: 3040
Balik Scientist Program 2nd Floor, 8837-2071 to Ms. Idohna [email protected]
(BSP) DOST Main 82 Leah B.
Building Local: 2180 Jomao-As
Special Projects Division 2nd Floor, 8837-2071 to Ms. Armela [email protected]
(SPD) DOST Main 82 K. Razo
DOST-Grants In Aid 2nd Floor, 8837-2071 to Ms. Armela [email protected]
Program (DOST-GIA) DOST Main 82 K. Razo
Office of the Undersecretary 3rd Floor, 8837-2071 to Usec. [email protected]
for Regional Operations DOST Main 82 Sancho A.
(OUSEC-RO) Building Local: 3060 Mabborang
Small Enterprise Technology 3rd Floor, 8837-2071 to Usec. [email protected]
Upgrading Program (SET- DOST Main 82 Sancho A.
UP) Building Local: 3060 Mabborang
Disaster Risk Reduction and 2nd Floor, 8837-2071 to Sec. Renato [email protected]
Climate Change Unit DOST Main 82 U. Solidum, h
(DRRCCU) Building Local: 2210 Jr.
45
Office of the Assistant 3rd Floor, 8837-2071 to Usec. [email protected]
Secretary for Finance and DOST Main 82 Maridon O. [email protected]
Strategic Planning (OASEC- Building Local: 3010 Sahagun h
FSP) [email protected]
Office of the Assistant 3rd Floor, 8837 2071 to Usec. Leah [email protected]
Secretary for International DOST Main 82 J. Buendia
Cooperation (OASEC-IC) Building Local: 3030
Office of the Assistant 3rd Floor, 8837 2071 to Asec. Diana [email protected]
Secretary for Administrative DOST Main 82 L. Ignacio [email protected]
and Legal Affairs (OASEC- Building Local: 3050
ALA)
Administrative and Legal Ground 8837-2071 to Dir. Angely [email protected]
Service (ALS) – Office of the Floor, 82 M. Alviar
Director DOST Main Local: 1010
Building
DOST Gender and 2nd Floor, 88372071-82 Ms. Maria Fe [email protected]
Development Unit (DOST- DOST Main Local: 2120 B. Singson
GDU) Building
General Services Division Ground 8837-2071 to Mr. Jhoven [email protected]

(GSD) Floor, 82 G. Litana [email protected]
DOST Main Local: 1030, jhovenlitana2020@gmail
Building 1111 .com
Building and Grounds Ground 8837-2071 to Mr. Jhoven [email protected]
Maintenance Unit (BGMU) Floor, 82 G. Litana [email protected]
Building 1111, 2140 .com
Collection and Disbursement Ground 8837-2071 to Ms. Cecille [email protected]
Section (CASHIER) Floor, 82 Rose R. [email protected]
DOST Main Local: 1050 Suñga
Building
General Services Section Ground 8837-2071 to Mr. Jhoven [email protected]
(GSS) Floor, 82 G. Litana [email protected]
Building 1111, 2140 .com
Motor Pool Unit Ground 8837-2071 to Mr. Michael [email protected]
Floor, 82 Q. America
DOST Main Local: 1080
Building
Property and Supply Section Ground 8837-2071 to Ms. [email protected]
(PROPERTY) Floor, 82 Vernadeth .ph
DOST Main Local: 1060 M.
Building Cahibaybaya
n
Records Management Ground 8837-2071 to Mr. Jhoven [email protected]
Section Floor, 82 G. Litana
Local: 1070
46
DOST Main
Building
Telecommunications Unit Ground 8837-2071 to Mr. Jhoven [email protected]

(SWITCHBOARD) Floor, 82 G. Litana jhovenlitana2020@gmail
DOST Main Local: 0/ 1002 .com
Building [email protected]
Legal Division Ground 8837-2071 to Atty. Angely [email protected]

Floor, 82 M. Alviar [email protected]
Building
Personnel Division Ground 8837-2071 to Ms. Marissa dostco.personnel@gmail

Floor, 82 C. Ceneta .com
Building
Procurement Management 2nd Floor, 8837-2071 to Ms. Adelaida dostprocurement.sec@g

Division DOST Main 82 M. dela mail.com
Building Local: 2150 Rosa [email protected]
om
[email protected]
[email protected].
ph
Planning and Evaluation 2nd Floor,8837-2071 to Dir. Cezar R. [email protected]
Service (PES) – Office of the DOST Main 82 Pedraza [email protected]
Director Building Local: 2010
Information Technology 2nd Floor,8837-2071 to Mr. Rogelio [email protected]
Division (ITD) DOST Main 82 Roasa [email protected]
Building Local: 2050,
2222
Policy Development and 2 Floor,
nd 8837-2071 to Mr. Roel A. [email protected]
Planning Division (PDPD) DOST Main 82 Sancho
Program Coordination and 2 Floor,
nd
8837-2071 to Ms. [email protected]
Monitoring Division (PCMD) DOST Main 82 Elizabeth
Building Local: 2030 Alladel
Science and Technology 2nd Floor, 8837-2071 to Ms. Terencia [email protected]

Resources Assessment and DOST Main 82 B. Abarquez
Evaluation Division Building Local: 2040
(STRAED)
Financial and Management Ground 8837-2071 to Dir. Racquel [email protected]
Service (FMS) – Office of the Floor, 82 P. Alvendia [email protected]
Director DOST Main Local: 1210
Building
47
Accounting Division Ground 837-2071 to 82 Ms. Helen [email protected]
Floor, Local: 1230 Gianan
DOST Main
Building
Budget Division Ground 8837-2071 to Ms. Elisa V. [email protected]
Floor, 82 Corpuz [email protected]
DOST Main Local: 1220,
Building 1221
Management Division Ground 8837-2071 to Rosella B. [email protected].
Floor, 82 Dolor ph
Building
Internal Audit Service 4th Floor, 8837-2071 to Dir. Maria [email protected]

DOST Main 82 Teresa B. de [email protected]
Building Local: 4010 Guzman .ph
[email protected]
Operations Audit Division 4th Floor, 8837-2071 to Mr. Edgardo [email protected]
(OpAD) DOST Main 82 P. Catorce,
Building Local: 4030 Jr.
Management Audit Division 4th Floor, 8837-2071 to Ms. Marian [email protected]
(MAuD) DOST Main 82 C. Gelera
Executive Lounge Executive 8837-2071 to Mr. Jhoven [email protected]
Lounge, 82 G. Litana
DOST North Local: 2043
Compound
DOST-Commission On Audit 2nd Floor, 8837-2071 to Ms. Marieta [email protected]
(COA) DOST Main 82 T.
Building Local: 2200 Magdaraog
Civil Service Commission DOST-PTRI 8837-2071 to Dir. [email protected]
(CSC) Field Office Building, 82 Margarita G. [email protected]
DOST Local: 2278 / Reyes om
South 2279
Compound
Land Bank Bicutan Branch Gen. Santos 8837-2071 to [email protected]
Ave., DOST 82 Local: 2057 bank.com
South 8837-0746
Compound
DOST Day Care Center DOST-NCR 8837-2071 to Through [email protected]
(DDCC) Building, 82 Administrativ om
DOST North Local: 1090 e and Legal
Compound Service
(ALS)
Guard Office Executive 8837-2071 to
Lounge, 82
Compound
48
Front Main Building Lobby DOST Main 8837-2071 to
Guard Post Building, 82
Compound
Back Main Building Lobby DOST Main 8837-2071 to
Guard Post Building, 82
Compound
Canteen Executive 8837-2071 to
Lounge, 82
Compound
Gate 1&4 Guard Post DOST Main 8837-2071 to
Gate, DOST 82
North Local: 2088
Compound
49
DEPARTMENT OF SCIENCE AND TECHNOLOGY-
NATIONAL CAPITAL REGION
50
DOST NATIONAL CAPITAL REGION PROFILE
I. Mandate
Executive Order No. 128 mandates the Department to provide central direction, leadership
and coordination of scientific and technological efforts and ensure that the results
therefrom are geared and utilized in areas of maximum economic and social benefits for
the people.
Section 31 of EO 128 also authorized for the establishment of DOST regional offices. Hence,
DOST Administrative Order No. 002 Series of 1989, mandated thatDOST Regional Offices
shall be the focal points for the planning and implementation of S&T programs and projects
in the regions and shall assume the following functions:
DOST-NCR Core Functions
1. Identify the needs and opportunities in S&T in the region

2. Formulate a regional S&T plan consistent with and
supportive of the regional and national development S&T
plans
3. Plan and implement programs and projects on R&D and the
delivery of S&T services
4. Monitor and coordinate programs and projects of DOST
Councils, Institutes and support agencies in the region
5. Develop institutional linkages with Regional Offices, other
agencies, and local government and private organizations
or entities for the effective planning and implementation of
S&T programs in the region
6. Perform such other functions as may be directed by higher
authorities as provided by law
II. Vision Statement

DOST-NCR is widely recognized enabler of Science, Technology and Innovation for
sustainable development.
III. Mission Statement
51
We provide Science, Technology and Innovation-based solution anchored on ethical public
service, contributing to a better quality of life in the region.
52
IV. Service Pledge
We, the officials and staff of the Department of Science and Technology-National Capital
Region, pledge to:
Provide excellent and innovative Science and Technology Transfer Services to our
stakeholders in the National Capital Region, from Mondays to Fridays, 7:00
a.m. to 6:00 p.m. without noon-break, at our regional and cluster offices;
Plan and implement STI programs and services that will improve productivity and quality of
life of our stakeholders in the region;
Abide by the standards of conduct for public officials and employees in the execution of
our official duties and delivery of our STI programs and services;
Continually develop our competencies to provide responsive, accessible and transparent

public service sensitive to the needs of our stakeholders in the region through proactive
stakeholder interaction and linkages and robust feedback mechanism.
53
REGIONAL OFFICE
Frontline Services
54
Technology Transfer Services
Regional Grants-In-Aid Program
The DOST’s Grants-In-Aid (GIA) program aims to harness the country’s scientific and
technological capabilities to spur and attain a sustainable economic growth and development.
Through the funding of relevant S&T undertakings, the GIA program is designed to contribute
to productivity improvement and quality of life of Filipinos by generating and promoting
appropriate technologies. It also aims to strengthen the participation of various S&T sectors
particularly in research and development (R&D), promotion, technology transfer and utilization,
human resources development, information dissemination, advocacy, and linkages.
Classification of S&T Programs/Projects Funded under GIA Program:

I. Research and Development (Generation of Knowledge and Technologies)
II. Research and Dev't Results Utilization (Diffusion of Knowledge and
Technologies)
III. Development of Human Resources and R&D
Institutions for the S&T Sector, and (iv) Provision of
Quality S&T Services
Office or Technical Operations Division

Division:
Classification: G2G, G2B or G2C
Type of Highly Technical
Transaction:
55
Who May Avail: 1. Any Filipino public or private entity with proven competence may
apply for GIA support of DOST and its grant-giving units, provided that
projects are based in the Philippines and for the benefit of Filipinos.
2. The eligibility of project proponents shall be determined by the

DOST agency concerned based on his / her readiness in terms of
technical, managerial, financial and marketing capabilities (if
necessary). As such the proponent shall submit documents/proof of
the following: credentials / proof of capability, track record, and
endorsement of his/her institution. R&D program/project leader shall
possess, at least, an MS degree in a relevant field.
3. Preference shall be given to DOST-accredited science

foundations and members of the DOST network and its agencies.
4. Proponents with no previous accountabilities with DOST.

Letter of Intent,
Project Proposal (R&D Form 2 and non DOST-NCR Office
R&D Format Form 3)
56
and other documents deemed
necessary by EXECOM for final
approval of the project
Endorsement letter for internally
managed projects
CLIENT STEPS AGENCY ACTION FEES TO PROCESSING PERSON
BE PAID TIME RESPONSIB
LE
1. Announcement None Day PM
of Call for Proposals
and Deadline for
Submissions
2. Submit LOI 2.1 Receive and None 3 Days Receiving
and Project forward project Officer
Proposal proposal to PM
and/or CM
2 Days PM and/or
2.2 Acknowledge CM
receipt of request
3 Days PM and/or
2.3 Review CM
Proposal and
submitted
attachments
3. Ensure 3.a Schedule and None 10 days CM
availability of site conduct site visit for
during site visit needs assessments
for needs and validation for
assessment. requests for
technology transfer
and equipment
upgrading.
PM
3.b 1. Identify
technical resource
persons and
requests for
comments from
technical resource
persons for project
proposals related to
applied research,
pilot testing and/or
prototyping
3.b.2. Ensure
technical resource
persons sign a
57
Nondisclosure
Agreement and No
Conflict of Interest
Certification
4..1 Ensure 4.1 Convene None 7 days PM
availability to EXECOM
present proposal Meeting/Evaluation
to Executive
Committee if
requested
4.2 Submit 4.2 Inform 5 days CM or PM

additional proponents of
documents additional
requested by documents
EXECOM if any. requested by
EXECOM if any
4.3 Prepare 3 days CM or PM

Executive Summary
Report.
4.4 Route for 2 days CM or PM

Signature of
members for
recommendation of
approval or
disapproval
4.5 Approval or 1 day RD

Disapproval of
project
5. Receive 5. Inform proponent None 2 days PM

Approval Letter of project approval
or disapproval
through official letter
TOTAL: None 40 days
58
Provision of Technology Transfer and Equipment Upgrading
(iFund).
Provision of Innovation enabling Fund for the acquisition of technology to increase production
capacity, improve productivity, adopt innovation, enhance product quality and/or facilitate
product and process development to address market and regulatory requirements.
Office or Division: Technical Operations Division

Classification: G2B
Type of Transaction: Multi-Step Processing
Complex - Conduct of TNA
Highly Technical - Evaluation Steps
Who May Avail: Any Micro, Small and Medium Enterprises based in the
National Capital Region and wholly owned by Filipino
Citizen
Any MSMEs belonging to the priority sectors (Food
Processing, Metals and Engineering, Furniture, Gifts,
Decors, Handicrafts, Agriculture/Aquaculture/Forestry,
ICT, Health and Wellness products, Halal Products and
Services, Energy and Environment, Creative Industry and
other Regional priority Sector
CHECKLIST OF WHERE TO SECURE
REQUIREMENTS
1. Letter of Intent
2. Full-Blown Proposal
3. Mayor’s Permit From the LGU where the company is located
4. DTI Certificate or SEC From DTI, SEC or CDA

Registration Certificate or
CDA Certificate
5. Board Resolution (for
Partnership, Corporation)
6. 3-Year Audited Financial
Statements for the past 3
years
7. 5-Year Projected Financial
Statements From prospective suppliers
8. 3 Quotations with
specifications and picture or
technical drawing per
equipment requested From DOST-NCR
9. Curriculum Vitae of
Owner/President
10. Application Form for TNA
59
CLIENT AGENCY ACTIONS FEES TO PROCESSING PERSON
STEPS BE PAID TIME RESPONSIBLE
Shall contain (Parallel action for Breakdown # of days, # of
step by step each client step, of hours, # of
instructions, SOP of the correspondi minutes
concise and organization, brief ng fees, If covered by
direct to the and concise, type of fee, RA, write
point, numbered) currency service is
specific covered under
instructions RA#
on how to For multi-
perform each stage
step processing,
indicate at
the bottom of
the service
table(i.e
contains
more than 1
classification:
simple,
complex or
highly
technical)
1.1 Announcement None TOD
of call
1.2 Deadline of None 1 day TOD
submission of letter
of intent or proposal
2. Submit Receive and review None 1 day Cluster
requirements of initial
requirements
Conduct TNA (Refer None 14 days Cluster
to TNA Services
Specifications)
4.1 Review and None 2 days Cluster
ensure
completeness of
submitted
documents
4.2 Notify clients for
deficiencies
5. Present to 5. Conduct of RTEC None 14 days Cluster
RTEC
60
6. Prepare 6. Receive and None 1 day Cluster
and submit review
additional completeness of
61
CLIENT AGENCY ACTIONS FEES TO PROCESSING PERSON
documents submitted
required by documents
RTEC
7.1 Prepare RTEC None 10 days Cluster
Report
7.2 Route RTEC 3 days RPMO Staff
reports for signature
of RTEC members
8. Receive 8.1 Endorse RTEC None 2 days RPMO Staff
approval recommendation for
letter RD’s approval
8.2 Provide approval
letter 1 day
TOTAL: None 40 CD
62
Science and Technology Services
Technical Assistance and Consultancy Service
Technology Needs Assessment
It is a systematic process used to identify strengths and weaknesses of an enterprisethat will
lead to the provision of appropriate DOST interventions.
Office or Division: Technical Operation Division

Classification: G2C, G2B
Type of Transaction: Complex
Who May Avail: MSMEs, Cooperative
1. Letter of Intent (under Step 1) DOST- NCR Regional Office and Cluster Offices,
2. Application for TNA (Form 1) DOST-NCR Website
(under step 2)
CLIENT AGENCY ACTION FEES TO PROCESSING PERSON

1. Submit 1.1 Receive letter of None 5-10 mins Clerk/CM/Cluster Staff
letter of intent intent
1.2 Acknowledge 1 Day CM/Cluster Staff
and validate
request
1.3 Conduct pre- 1 Day CM/Cluster Staff
TNA assessment or
63
CLIENT AGENCY ACTION FEES TO PROCESSING PERSON
meeting or ocular
visit
1.4 Forward
application for TNA
(Form 1 with
attachment A)
2. Submit 2.1 Identify 1 Day CM/Cluster Staff
accomplished appropriate experts
TNA form 1 a. Assignment
with of capable Internal
Attachment A Expert
b. Request for
qualified External
Expert
2.2 Confirmation of Internal CM/Cluster Staff/
Experts Experts = 1 Technical Experts
Day
External
Experts =3
Days
3. Ensure 3. Conduct TNA 1 Day CM/Cluster Staff/
availability of and discuss initial Technical Experts
client and findings with client
facility during
TNA
With Internal
Expert= 4
Days
TOTAL: None With External

Expert= 7
Days
The client has the option to set the preferred date for the conduct of TNA but shouldnot be
earlier than the target turn-around time.
64
FOOD SAFETY CONSULTANCY PROGRAM
It is provided to food processors where food safety experts are deployed to give assistance or
assessments on compliance to food safety standards such as Good Manufacturing Practices or
HACCP, process improvements and standardizations, and plant lay-out. Assistance on
documentation requirements are likewise provided.
Office or Division: Technical Operations Division-TSS
Classification: G2G, G2B and G2C

Type of Highly Technical
Transaction:
Who May Avail: Food MSMEs within NCR
Letter of Request addressed to the Business / Government Agency
Agency Head DOST-NCR
Conforme
CLIENT AGENCY FEES PROCESSING PERSON

STEPS ACTION TO BE TIME RESPONSIBL
PAID E
1. Submit 1.1 Receive None 1 hour TOD staff
letter of intent letter of intent /Food Safety
with preferred and validate Consultancy
schedule for request. (FSC) Program
assessment/ Manager
consultancy/si 1.2 Prepare 3 days
te visit. acknowledgem
ent
letter/conforme.
2. Ensure 1. Conduct site None 2 days Food Safety

availability of visit/food safety Unit
client and assessment.
facility/operation
s during the 2. Discuss initial
agreed findings and
schedule. recommendatio 2 hours
ns to clients.
65
3. Prepare,
whichever is
applicable-
technical
consultancy
service report 4 days
for product
standardizatio
66
n/ process 14 days
improvement
report; -food
safety (FS)
assessment
report; or -
proposed plant
layout report.
3. Client 4. Provide client None 15 minutes Food Safety

receives the with copy. Unit
report and fills
out the
Customer
Satisfaction
Feedback
form
Product
standardization/P
TOTAL:
rocess
None
Improvement=6
days
FS Assessment=
10 days
Plant layout
assistance= 20
days
The client has the option to set the preferred date for the conduct of Food Safety
Consultancy but should not be earlier than the target turn-around time.
67
ENERGY EFFICIENCY AND CONSERVATION ASSESSMENT PROGRAM
(ENERGY AUDIT AND ENERGY MANAGEMENT)
Energy assessors are deployed to customers to assess customer’s energy performance by

employing measurements, analysis and generating options forimproved energy
conservation and efficiency.
Office or Division: DOST-NCR Technical Support Services

Classification: Government to Government (G2G),
Government toBusiness (G2B)
Type of Transaction: Highly Technical
Who May Avail: Any enterprise and institution
Primary Requirements DOST- NCR Regional Office and Cluster
 Letter of Intent or/ Offices
Recommendation from cluster
Manager based on TNA result
Supplementary Requirements
 Copies of electricity bills (past 6
to 12 months) – with details or
back to back copies (if from
MERALCO)
 Facility layout or floor plan (with
areas and dimensions – length,
width, ceiling height and
mounting height of lighting
fixture) and with layout of lighting
fixtures per area (if available)
 Electrical system single-line
diagram (if available)
 Process flow chart and
processing equipment layout
(especially for food processing
facility, if available)
 One-year monthly Production
output (to identify lean, normal
and peak months)
 Operating hours (for offices and
production facility and other
areas if different)
68
 List/Inventory of energy-intensive
equipment (with nameplate
ratings or specifications, if
available)
 One-year monthly Fuel
consumption per month (kg LPG
or liters Diesel) related to
production (not for transportation, if
available)
CLIENT STEPS AGENCY FEES TO PROCESS PERSON
ACTION BE PAID ING TIME RESPONSIBLE
1.Submit letter of 1.1) Receipt of None 5-10 mins Clerk/PM/Cluste
intent letter of intent r Staff
1.2) Acknowledge 2 Days PM
and validate
request by
explaining to the
client scope of the
service and
necessary
documents and
arrangements that
have to be
prepared by the
client
2.1 Request and 14 Days PM
confirm availability
of external expert
2.1 Review 1 day PM
submitted
requirements
3.1 Schedule and 7 Days PM/Cluster Staff/
conduct of EECA Technical Experts
3.2) Discuss initial
findings
3.3 Preparation of 5 Days PM/ Technical
EECA Report Experts
3.4 Validation and 5 Days PM/Cluster Staff
clearance from
Technical
Experts
4.1 Submission of 2 Days PM/Cluster Staff
EECA Report and
explanation of
recommendations
based from the
report
69
TOTAL: None 36 days
The client has the option to set the preferred date for the conduct of EECA, butshould not
be earlier than the target turn-around time
70
RESOURCE EFFICIENCY AND CLEANER PRODUCTION (RECP)
ASSESSMENT
It involves identification of waste sources, causes, and appropriate cleaner production or CP

options in a manufacturing enterprises. These CP options are opportunities that will help the
facility reduce waste generation and at the same time, increase itsproductivity.
Classification: G2G or G2B

Who May Avail: Food MSMEs within NCR

Letter of Request addressed to the Business / Government Agency
Agency Head DOST-NCR
Signed Consultancy Conforme
CLIENT AGENCY ACTION FEES PROCESSING PERSON
STEPS TO BE TIME RESPONSIBLE
PAID
1. Submit 1.1 Receive letter of 5-15 minutes TOD staff
letter of intent intent Cluster/Program
Manager
1.2 Acknowledge 2 days
and validate
request
2. Client 2.1 Schedule None 1 day PM
indicates conduct of RECP
their assessment
preferred 2.2 Prepare
assessment conforme with
schedule. acknowledgement
letter.
71
3.1 Ensure 3.1 Conduct RECP None 6 days RECP Assessor
availability of assessment
client and 3.2 Discuss initial
facility during findings and
RECP recommendations to
Assessment clients
3.2 Client 3.3 Prepare RECP 4 days
receives the assessment report.
accomplished
TCS form
and fills out
the Customer
Satisfaction
Feedback
form.
4. Receive Provide client with 1 day RECP Assessor

copy of copy.
report
TOTAL: None 14 Days
The client has the option to set the preferred date for the conduct of Food Safety
Assessment, but should not be earlier than the target turn-around time
72
SHORT-TERM TECHNICAL ADVISORY
It is provided to give assistance or assessments on compliance to regulatory requirements,

process and product improvements and standardizations. It includes IP, Plant Layout, Product
Improvement, Process Improvement, Equipment Design, Productivity Improvement, Packaging
and Labeling.
Office or Division: Technical Operations Division / Cluster Offices

Classification: G2G, G2B, G2C
Who May Avail: All stakeholders (MSMEs, Academe, NGA, NGO, Private
Organization, Individual)
Letter of Intent Form the client
PAID
1. Inquire thru None
the following;
a.1 Receive letter 5-10 minutes TOD Staff /
a. Letter of intent. Cluster
a.2 Acknowledge 2 days Manager /
and validate Cluster Staff /
request.
Program
Manager
2-5 minutes
b. Phone / b.1 DOST NCR
SMS staff who received
the inquiry shall fill 5-10 minutes
out the Inquiry
form
b. 2 Filled out
inquiry form will be
forwarded to PM/
assigned staff for
appropriate action
2-5 minutes
c. Email and
Social Media
Accounts (IG,
73
FB, Website) c.1 Admin will
consolidate
requests 5 minutes
d. Walk-in
 Admin
forwards
request to
TOD
/ PM / Cluster /
assigned staff for
appropriate action 2-5 minutes
d.1 TOD Staff

will inform the 5-10 minutes
CM/PM in
charge
d.2 DOST NCR

staff who 5-10 minutes
received the
inquiry shall fill
out the Inquiry
form
d.3 Filled out

inquiry form will
be forwarded to
PM/ assigned
staff for
appropriate
action
2. Provide 2.1 CM/ TOD None 1 day TOD Staff /
pertinent data Chief/ RD Cluster
for the assesses Manager /
interview whether request Cluster Staff /
is covered by Program
current programs Manager
and projects or
within DOST
Mandate and
priorities
2.2 If the services/
inquiries cannot
be provided by
DOST-NCR, CM/
PM refers
74
customer to
appropriate DOST
Agency / Regional
Office or
Government
Agency
2.3 Conduct
short TA.
2.4 Assess the
need for onsite
visit if
necessary.
3. Confirm the 3.1 Identify None a. Internal CM/Cluster
schedule of appropriate Experts= Staff/ Technical
TA resource person 2 Days Experts
considering a. Assignment b. Externa
the availability of capable l Experts
of the facility
Internal Expert =7 Days
and the client
(for onsite TA) b. Request for
qualified
External Expert
3.2 Confirmation
of Experts
4. Ensure the 4.1 Schedule None 2 days
availability of conduct of TA
the facility,
venue and
other
pertinent data
that will be
gathered
during the
assessment
75
5. Receive TA 5.1 Conduct None 1 Day CM/Cluster
on- site Staff/ Technical
consultancy Experts
5.2 Provide
client with
Technical
Consultancy
Record.
For walk-in
clients= 1 day
With Internal
Experts: 9
TOTAL: None days
With External
Experts: 13
days.
The client has the option to set the preferred date for the conduct of TA, but shouldnot be
earlier than the target turn-around time.
76
TECHNOLOGY TRAININGS AND FORA
It can also be referred to as “assistance”, and involve the transfer of knowledge and/or skills
pertaining to a certain technology. They can take the forms of technicallectures, technology
demonstrations, hands-on-training, seminars, workshops or combinations of the above-
mentioned modes.
Office or Division: Technical Operations Division (TOD)

Classification: G2G, G2B, G2C
Who May Avail: MSMEs, LGUs, Cooperatives, NGOs, NGAs and other
Stakeholders in the Region
REQUIREMENTS
Request Letter/Letter of Intent DOST-NCR Regional Office and Cluster
Offices
Requestor’s Management
Specify all, specify based on
requesting party (i.e. If business,
if citizen, if GA)
CLIENT AGENCY FEES TO PROCESSING PERSON
STEPS ACTION BE PAID TIME RESPONSIBLE
1. Submit 1.1 Receive None 5-15 minutes TOD staff
letter of intent letter of intent Cluster/Program
Manager
1.2 2 days
Acknowledge
and validate
request
2. Confirm 2.1 Identify 1 day Program

schedule of appropriate Manager/Support
training resource Staff
person
Assignment of
capable
Internal Expert
77
Internal
Request for Experts=3 days
qualified
External External
Expert Experts=8 Days
2.2
Confirmation
of Experts
3. Arrange for 3.1 Schedule 2 day Resource Person

venue, provide conduct of Program
vehicle service training and Manager/Support
(if applicable) send conforme Staff
and ensure of training
the attendance
of at least 10 3.2 Prepare
participants materials for
the training
4. Ensure 4. Facilitate None 1 day Resource Person
attendance of training Program
participants Manager/Support
Staff
With Internal
TOTAL: None Expert= 9 Days
STEPS ACTION BE PAID TIME RESPONSIBLE
With External
Expert= 14
Days
The client has the option to set the preferred date for the conduct of Training, but should
not be earlier than the target turn-around time. The maximum turn-around time shall be
recorded for requests that had schedules specified by the client.
78
PACKAGING AND LABELLING SERVICES
It involves the provision of label design for food and non-food products to improvecompliance to
market and regulatory requirements.
Office or Division Technical Supports Services

Classification G2G, G2B, G2C
Type of Transaction Highly Technical
Who May Avail MSMEs within NCR
Accomplished Package Design Brief DOST-NCR Regional Office
PAID
1. Submits 1.1 DOST-NCR None 1 hour Food Safety
package evaluates and receives Consultancy
design brief the request, if (FSC) Program
form complete. Manager or
Coordinator
1.2 If
incomplete, request
client to supply missing
information
1.3 Food Safety Unit to 1 hour FSC Program
decide if the request can Manager
be done by the in-house
label designer or
outsource to accredited
design suppliers.
8 days
1.3.1 If for in-house, the In-house
designer must draft the designer
79
label aligned with the
information indicated in
the accomplished label
design brief form.
12 days Food Safety
1.3.2 If for outsource, Unit
Food Safety Unit shall
request a copy of
quotation from
accredited design
suppliers, prepare
purchase request form,
and facilitate the
processing of payment
and issuance of 8 days
job/work order. Outsourced
designer
1.3.3 Outsourced
designer shall provide
the first draft of the label
design.
2. Review 2.1 Revise the draft as None 5 days In-house/
and provide per comments. The draft outsourced
feedback on shall be considered as designer
the first draftrevision 1.
of the
design (if
any) 2.2 Consider approved if
no feedback is 1 hour Food Safety
received. Prepare label Unit
design files for sending.
3. Review 3.1 Revise the second None 5 days In-house/
and provide draft as per comments. outsourced
feedback on The draft shall be designer
the revision considered as revision
1 of the 2.
design (if Food Safety
1 hour
any). Unit
3.2 Consider approved if
no feedback is
received. Prepare label
design files for sending.
4. Client fills 4. Finalized design and None 2 days In-house/
out the provide editable and flat outsourced
customer image files to the client designer
satisfaction electronically.
feedback
80
form and
signs the
approval
sheet with
the
approved
design.
In-house = 20
days
TOTAL: None
Outsourced=32
days
81
REQUEST / INQUIRY FOR PROGRAMS AND SERVICES
Office or Office of the Regional Director – Promotions

Division:
Type of Simple
Transaction:
Who May Anyone (MSMEs, Students, General Public)
Avail:
n/a n/a
BE PAID TIME RESPONSIBLE
1. Inquire at: 1.1 Walk-in/Phone None 2 to 30 Cluster staff /
a. DOST inquiries: minutes RO staff / S&T
Regional Office 1.1.a. Staff fills-out depending on Promotions
b. DOST-NCR inquiry form. the inquiry
Cluster Offices 1.1.b Staff
c. Website, forwards request to
email and social concerned DOST-
media pages NCR unit or refers
the requesting
party to other
agencies
1 day
1.2 Website/email/
social media
pages:
Staff forwards
request to
concerned DOST-
NCR unit or refers
the requesting
party to other
agencies
82
1.2The inquiry will Within 3 days Cluster staff /
then be forwarded RO staff / S&T
to the concerned Promotions
DOST-NCR unit.
The person who
inquired will be
contacted by the
unit’s staff for
verification of the
program/service
inquired.
(1.3) The phone Cluster staff /
number of the RO staff / S&T
concerned office / Promotions
department will be
given to the guest.
2. Send a 2.1 Receipt of the 1 minute S&T Promotions
message to inquiry Staff
DOST-National
Capital Region’s
Facebook Page
2.2 Once received, Within 2 days, S&T Promotions
the assigned staff except Staff
will send a weekends.
response
regarding your
inquiry (i.e.
endorsement to
the proper
cluster/unit or to
another agency or
regional office, or
ask further details
about the inquiry)
3. Go to DOST- 3.1 Receipt of the 2-3 minutes S&T Promotions
NCR’s website inquiry Staff
ncr.dost.gov.ph
and fill out the
form.
83
3.2 Once received, 2 days S&T Promotions
the assigned staff Staff
will send a
response
regarding your
inquiry (i.e.
endorsement to
the proper
cluster/unit or to
another agency or
regional office, or
ask further details
about the inquiry)
4. Approach any 4.1 A staff will None 2 to 30 Cluster staff /
DOST-NCR entertain the minutes RO staff / S&T
staff during an queries of the depending on Promotions
exhibit guest and will jot the inquiry
down the details
on an Inquiry Form
together with the
name, company,
contact number,
products/services,
where you found
out about the
programs and
services of DOST,
and the action/s
taken by the staff.
4.2 The inquiry will None 3 days Cluster staff /
then be forwarded RO staff / S&T
to the concerned Promotions
DOST-NCR unit.
The person who
inquired will be
contacted by the
unit’s staff for
verification of the
program/service
inquired.
4.3 The phone None Cluster staff /
number of the RO staff / S&T
concerned office / Promotions
department will be
given to the guest.
TOTAL: None 3 days
84
ISSUANCE OF FAIRNESS OPINION REPORT
Involves the constitution of Fairness Opinion Board that will evaluate and generate the Fairness
Opinion Report to assess the fairness of the financial terms in the technology licensing
agreement to the Research and Development Institution or the Government Funding Agency.
Office or Division: Office of the Regional Director
Classification: G2G, G2B
Type of Transaction:Highly Technical
Who May Avail: 1. SUCs/ public RDIs with publicly funded research and
development outputs that are for commercialization.
2. Private HEIs/ RDIs with publicly funded research and
development outputs that are for commercialization
through a spin-off firm
1. Proposed Transaction (Technology DOST-NCR website

Licensing Agreement or Term Sheet)
2. Financial Documents
Licensor: IP Valuation Report, or
R&D Cost, or
Financial Report for the DOST
Funded R&D Projects
Licensee (Direct Licensing):
Latest Audited Financial
Statements, or
Income Tax Return
Spin-Off Firm:
Proof of Capitalization, or
Annual Income Tax
Return, and
Business Plan/Model
Canvas
3. Documents related to IP
Protection, if any
IP
Application/Registration Document,
or
SOA of IP Application, or Freedom

to Operate, or Trade Secret Protocol
or
Agreement
1. Documents to support legal,
social, environmental, or other
impact of the proposed transaction
Licensor: IP Commercialization Plan
Licensee: Business Plan, and
85
Published Articles/Press Releases,
or
CSR history, or List of Freebies, or
Feasibility Assessment
2. Background documents of the
requesting parties
Licensor: Organizational Profile, or
Organizational Chart, or Copy of
Mandate/Enabling Law, or
Annual Report Licensee (Direct
Licensing):
SEC Registration and Articles of
Incorporation, or
DTI Registration, and Mayor’s
Permit, or BIR Certificate of
Registration, and
Company Profile Spin-Off Firm:
Articles of Incorporation (ready for
filing), and
Letter of Support (any document that
shows that the institution supports
the spin-off), and
Proof of Participation of the
Researcher to the Spin-Off, or
Proof of Leave of Absence of
Researcher-Employee
3. List of recommendees for
possible FOB membership
4. Accomplished request form/
certification of non-filing in other
DOST Regional Offices
86
CLIENT STEPS AGENCY ACTION FEES PROCESSI PERSON
TO BE NG TIME RESPONSIBLE
PAID
1. Submit to the 1.1 Conduct None 3 days FOB Secretariat
DOST-NCR formality evaluation
FOB Secretariat as to the
the written completeness and
request for FOR authenticity of the
issuance documentary
addressed to requirements
the DOST
Secretary, 1.2 Issue an
taking into acknowledgement
consideration letter and inform
any of the requesting parties of
following: the lacking
a. Technology documents or if the
Transferee has an proposed 7 days
office or residence transaction can
in NCR; or proceed to FOB
b. Technology evaluation.
Transferor has an
office or business 1.3 Identify and
address in NCR; or invite potential FOB
c. Technology members upon
Transfer Agreement receipt of complete
is signed or is to be documentary
executed in the requirements
NCR; or based on:
d. Any of the  Expertise
facilities of the  Neutrality 1 days
Technology  Impartiality
Transferee is  No conflict of
located in NCR; or interest
87
e. NCR is one of 1.4 Forward the
the target markets. request letter and
supporting
documents to the
Office of the
Secretary for the
constitution of FOB,
through the Office
of Undersecretary 5 days
for Regional
Operations, copy
furnished Office of
Undersecretary for
88
PAID
Research and
Development.
1.5 Monitor
constitution of the
FOB through a
Special
Order issued by
the Office of the
Secretary
2.1 Ensure 2.1 Convene the None 10 days FOB members
availability of the FOB for a series of FOB Secretariat
licensor and meetings for Requesting
licensee during the formality evaluation Parties
meetings/interview/ of the documentary
validation with FOB. requirements,
conduct of ocular
visit and interview of
the requesting
2.2 Submit parties.
additional
documents 2.2 Inform the
requested by the requesting party of
FOB to facilitate additional
issuance of FOR. documents
requested by the
FOB through a 5 days
written
communication.
2.3 Forward
documents
submitted by the
requesting party to
the FOB members.
89
2.4 Ensure that the
FOB completes and
issues the FOR, and
provide logistical
and secretariat
assistance for the
completion of the
report.
90
PAID
3. Receive a copy 3. Forward the FOB Secretariat
of the FOR. originally signed
FOR to the
requesting parties,
copy furnished all
parties to the
transaction and the
DOST Secretary
through the DOST
Undersecretary for
Regional
Operations.
None 1 day
Forward a copy of
the originally signed
FOR, along with all
documents
submitted by the
requesting party, to
the Technology
Application and
Promotion Institute
as the repository
institution.
TOTAL: None 32 Days
91
PROCESSING OF COLLECTIONS FROM CLIENTS
Office or FAS
Division:
Type of Simple
Transaction:
Who May Avail: Clients
n/a n/a
CLIENT STEPS AGENCY FEES PROCESSING PERSON
ACTION TO BE TIME RESPONSIBLE
PAID
1.Submits 1. Prepares None 5 minutes Accountant/Staff
check/cash Order of
Payment (OP)
for submission
to the cashier
2.Receives Official 2.1 Receives None 10 minutes Cashier
Receipt cash/check from
accounting
representing
collection based
on the Order of
Payment
2.2 Issues
Official Receipt
(OR) to
acknowledge
receipt of
cash/check.
TOTAL: None 1 Day
92
REGIONAL OFFICE
Internal Services
93
REQUEST FOR REPAIR AND MAINTENANCE OF DOST-NCR PROPERTY
The purpose of this procedure is to ensure that broken/defective DOST-NCRproperties are

restored immediately and efficiently.
Office or Division: Finance and Administrative Section –
Property Section
Classification: G2G
Type of Transaction: Simple= With internal capability
Complex=With outsourced requirements
Who May Avail: DOST-NCR Officials and Employees
Request for Repair Form (FAS-F10) DOST- NCR Regional Office, DOST
Compound, Bicutan, Taguig City

STEPS ACTION TO TIME RESPONSIBLE
BE
PAID
1. Submit 1.1 Receive and None 1 min Supply, Property
Request evaluate request and Procurement
for repair. for if within the Section,
capability. Management
Information Section
1.2 Prepare (MIS)
Purchase Request
if the result of the
evaluation requires
an outsourced
repair or
procurement of
supplies and
materials
1.3. Apply the 3 days depending

necessary on the scope of
corrective actions. repair
30 days
depending on the
mode of
procurement
based on RA
9184
94
2. Receive 2. Update 5mins
item for maintenance
repair in Record
good
condition.
With internal
capability = 3 days
TOTAL: None With outsourced
requirements = 30
days
95
WITHDRAWAL OF COMMON USE SUPPLIES
Office or Division: Finance and Administrative Section –
Supply Section
Classification: G2G
Type of Transaction: Simple
Requisition and Issue Slip (RIS) DOST- NCR Regional Office, DOST
Inventory Custodian Slip (ICS) Compound, Bicutan, Taguig City

STEPS ACTION TO BE TIME RESPONSIBLE
PAID
1. Submit 1.1 Receive and None 5mins Supply, Property
approved evaluate RIS and Procurement
RIS Section
1.2 Check
availability of 30mins
requested
common use
supplies in Stock
Management
System (SMS)
1.3 Prepare 1 to 30 days

Purchase Request depending on the
if stock not mode of
available procurement
required
1.4 Prepare 30 mins

Inventory
Custodian Slip
(ICS) if supplies
requested is non-
consumable
10mins
1.5 Release
requested
supplies
2.Receive 2.1 Update SMS None 10mins Supply, Property
common use and Procurement
supplies 2.2 File RIS 5 mins Section
96
2.3 File ICS if 5 mins
applicable
TOTAL: None 1 Day
97
VEHICLE RESERVATION
Office or Division: Finance and Administrative Section – Property

Section
Classification: G2G
REQUIREMENTS
Official Business (OB) Slip DOST- NCR Regional Office, DOST
Driver’s Trip Ticket Compound, Bicutan, Taguig City

PAID
1. Login to Vehicle 1.1 Check and None 5mins Supply, Property
Management evaluate pending and Procurement
System (VMS) and request for Section
complete the vehicle in VMS.
necessary
information for the 1.2 Approve 30mins
reservation. reservation base
on the internal
guidelines on the
usage of DOST-
NCR Vehicle.
5 mins
1.3 Advise driver
for their
schedule.
2. Receipt 2.1 Inform None 5 mins Supply, Property
information on the requestor for the and Procurement
status of request status of their Section
request.
TOTAL: None 1 Day
98
PROCUREMENT OF GOODS, INFRASTRUCTURE PROJECTS AND
CONSULTANCY SERVICES
Office or Division: Finance and Administrative Section – Procurement Section
Classification: G2G, G2B

Type of Transaction: Complex, Highly Technical
Who May Avail: DOST-NCR Officials and Employees, Suppliers
Purchase Request (PR) DOST- NCR Regional Office, DOST
Project Procurement Management Compound, Bicutan, Taguig City
Plan(PPMP)
Annual Procurement Plan (APP)
CLIENT AGENCY ACTION FEES TO PROCESSIN PERSON

STEPS BE PAID G RESPONSIBL
TIME E
1.Submit 1.1 Receive and None 1 day Procurement
Purchase evaluate PR Section,
Request (PR) specifications Division Chief,
ORD, BAC
1.2 Forward PR to
End User’s Division
Chief for approval
and endorsement
1.3 Forward PR to 2 days Procurement
the Head of the Staff
Agency for Approval
1.4 Receive
approved PR
1.5 Forward PR to
Bids and Award
Committee (BAC)
2. Monitor 2.1 Review and 3 days BAC

status of Identify Modes of
procurement Procurement for the
and modes project based on the
identified by 2016 revised IRR
BAC OF RA 9184
2.2 Prepare Bid
Documents or
99
Request for
Quotation if
applicable
2.2 a For BAC

Competitive (refer Annex
Bidding Payment “C” of the 2016
2.2.a.1 Advertise or for Bid revised IRR of
Post Invitation to Docs = RA 9184)
Bid for Goods and PhP 1,000 Goods:
Infrastructure, or and above =26 to 136 CD
Request for
based on Infrastructure:
Expression of
ABC =26 to 156 CD
Interest for
Consultancy. Consultancy:
2.2.a. 2Conduct =36 to 180 CD
Eligibility &
Shortlisting for
Consultancy
2.2.a.3 Facilitate
Issuance of Bid
docs
2.2.a.4 Conduct
Pre-Bid Conference
2.2.a.5 Bid
Submission/Openin
g
2.2.a.6 Bid
Evaluation /
Approval of ranking
for Consultancy
2.2.a.7 Negotiation
for Consultancy
2.2.a.8 Conduct
Post-qualification
2.2.a.9 Issuance of
NOA
2.2.a.10 Contract
Preparation and
Issuance of NTP
(refer to 2016
revised IRR of RA
9184 for the 1 to 30 CD
detailed procedural (depending on
step) the mode of
alternative
100
2.b For Alternative method of
methods of procurement
Procurement undertaken)
Advertisement/Posti
ng of Invitation to
Bid/Request for
Expression of
Interest until
Issuance of Notice
to
Proceed/Purchase
Order/Contract
under Alternative
Methods of
Procurement(refer
to 2016 revised IRR
of RA 9184 for the
procedural step)
3. Monitor 3.1 Monitoring of

delivery of Contract/provision
procured item of procured item
None Competitive
Bidding
Goods:
32 to 142 CD
Infrastructure:
32 to 162 CD
Consultancy:
42 to 186 CD
TOTAL:
Alternative
Method of
procurement:
7-36 CD
Calendar Days
based on the
Procurement
Law
101
INSPECTION AND ACCEPTANCE REPORT
Office or Division: Finance and Administrative Section – Supply,

Property and Procurement Section
Classification: G2G
Type of Transaction: Simple & Complex
Who May Avail: DOST-NCR Officials and Employees, Suppliers
REQUIREMENTS
SUPPLIER BILLING DOST- NCR Regional Office, DOST
Compound, Bicutan, Taguig City

PAID
1.Submit 1. Receive Supplier None 5 mins Procurement and
Billing Billing Property Staff,
Statement End User
2. Prepare IAR form 30mins Inspection
Committee
3. If applicable, 2 days
forward IAR
inspection committee
and/or end-user for
inspection and
acceptance
4. Receive duly 30 mins

signed IAR
5. Submit all 10 mins

necessary
documents to Budget
Section for the
Processing of
Payments
10 mins
6. Update
procurement records
2.Monitor 2. Inform client for None 10 mins
payment the status of
status payment
102
TOTAL: None 2.5 days
103
A. APPLICATION FOR LEAVE
Office or Division: Finance and Administrative Services (FAS)

Classification: G2G
Who May Avail: DOST-NCR Permanent Personnel
REQUIREMENTS
 Application for Leave Form FAS-HR
 Medical Certificate Respective Hospital
Specify all, specify based on
requesting party (i.e. If business, if
citizens, if GA)
CLIENT STEPS AGENCY ACTION FEES PROCESS PERSON
TO ING TIME RESPONSIBLE
BE
PAID
1. Submit 1.1. Receive and None .5 day HRMO / HR
duly accomplished verify hard copy of Staff
application for leave accomplished leave
form and with form
recommending
approval by the 1.2 Review,
Division Head update and certify
leave balances
*with Medical 1.3 Record and
Certificate for Sick forward to head of
Leave incurred more Office for
than 5 days approval/disapproval
2 days
1.4 Signs/ Approves/
Disapproves
application for leave
by the head of the
agency
1.5 Furnish original None HRMO / HR
copy of approved Staff
2. Receive the leave form to
original copy of concerned
approve/disapproved personnel
Leave application for
attachment to Daily
Time
Record/Attendance
104
of the month
TOTAL: None 2.5 days
105
PROCESSING OF REQUEST FOR PERSONNEL RECORD
Office or Division: Finance and Administrative

Services (FAS)
Classification: G2G
Who May Avail: DOST-NCR Personnel
(Active/Inactive)
 Request for Personnel Record Form FAS-HR
 Photocopy of Valid ID
Specify all, specify based on requesting party (i.e.
If business, if citizens, if GA)
CLIENT STEPS AGENCY ACTION FEES TO PROCESS PERSON
BE PAID ING TIME RESPONSIB
LE
1. Submit 1.1. Receive and None .5 Day
duly verify submitted
accomplished accomplished form
Request for (hard copy or sent
Personnel Record thru email)
Form
1.2 Prepare
and a photocopy
requested document
of 1 valid ID (for
s in reference to
non-active
personnel 201 file.
personnel.
1.3 Certify 2 Days
requested
photocopied
. documents
1.3 Record and
forward to the head
of the Office for
signature/ approval
106
1.4 Signs/ Approves
requested
documents by the
head of the agency
1.5 Record signed

document for
receiving
2. Receive signed
requested
document
TOTAL: None 2.5 Days
107
PROCESSING REQUEST FOR SPECIAL ORDER
Office or Division: Finance and Administrative

Services (FAS)
Classification: G2G - Government to
Government
Who May Avail: DOST-NCR Personnel
 Copy of letter of invitation with instruction FAS-HR
from the Head of the agency
Specify all, specify based on requesting party (i.e. If
business, if citizens, if GA)
CLIENT AGENCY FEES TO BE PROCESS PERSON
STEPS ACTION PAID ING TIME RESPONSIBLE
1. Submit 1.1. Receive None .5 day HRMO / HR
copy of letter of and verify Staff
invitation with submitted copy
instruction from of letter of
the head of the invitation with
agency instruction
from the head
of the agency
for reference
2 days
108
1.2 Prepare
Special Order
1.3 Record
and forward to
2. Receive head of the
signed Office for
requested signature/
document approval
1.4 Signs/
Approves
requested
documents by
the head of the
agency
1.5 Record
signed
document for
receiving
TOTAL: None 2.5 Days
109
RECRUITMENT, SELECTION AND PLACEMENT (RSP)

Classification: G2C
Who May Avail: Public (Qualified Applicants for the position)
 Application Letter address to:
Jose B. Patalinjug III, Regional Director,
DOST-NCR
 Personal Data Sheet (CS FORM
212, Revised 2017) CSC Office/Website
 Transcript of Records (TOR)
 Diploma
 Certificates of trainings/seminars
attended
 Certificates of previous
employment
 Certificates of awards,
recognitions
Specify all, specify based on requesting
party (i.e. If business, if citizens, if GA)
CLIENT AGENCY ACTION FEES TO PROCESS PERSON
STEPS BE PAID ING TIME RESPONSIB
LE
1. Submit 1.1. Receive hard None .5 day HRMO /
Application with copy of applications or HR
complete soft copy of application Staff
attachment thru email
1.2 Review the
attached documents.
Checks the
completeness of the
applications
1.3 Receive using the
stamp dater for the
hard copy or reply to
sender for the
application receive
thru email
110
1.4 Inform applicants
of the date, time and
venue of examination
or through text
messages/email for
those who submit
their applications thru
email.
1.5 Provide link for
google forms for filling
up of summary data of
applicants
2. Attend 2.1 Conduct of None .5 day HRMO / HR
Examination Examination proper Staff
3.Attend 3.1 Inform the None 10 days HRMO / HR
Interview/ shortlisted applicants Staff
Deliberation for the details of
interview ie. date,
venue, time for those
who are shortlisted
based on the initial
CLIENT AGENCY ACTION FEES TO PROCESS PERSON
STEPS BE PAID ING TIME RESPONSIBLE
evaluation of the end-
user thru text
messages or email.
3.1 Conduct of
Applicants Interview
and Deliberation
4.Receive 4.1 Inform applicants None 3 days HRMO / HR
Results of of decision or results Staff
application of their application to
be sent through email
and/or text messages
4.2 Inform the
applicants to be
appointed for
the submission of
additional documents
and details of oath of
office for permanent
position prior to
assumption to duty
TOTAL: None 14 Days
111
REQUEST FOR WEBSITE UPLOADING
Classification: G2G
Who May Avail: DOST-NCR Staff
DOST- NCR Regional Office,
Website content tracking Sheet DOST
Compound, Bicutan, Taguig
Website content (example: article, photos, or City
banner)

PAID
1.Submit copy of 1.1. Receive None 10 mins MIS
approved website tracking
website tracking sheet
sheet
1.2. Upload
approved website
content to DOST-
NCR website
1.3. Backup digital

copy of website
content
2.Check 2.1 Verify uploaded None 2 mins DOST-NCR Staff
uploaded website website content
content
TOTAL: None 12 mins
112
PROCESSING OF FINANCIAL CLAIMS (FOR PAYMENTTHROUGH
CHEQUE)
Classification: Simple
Who May Avail: Various Suppliers, Officers and Employees of
DOST-NCR
CHECKLIST OF TYPE and WHERE TO SECURE
REQUIREMENTS NUMBER of
COPY
See Table 1 for the applicable 1 of each
requirements based on the copy
nature of the request.
1. Disbursement Voucher (DV) 1. Original (1 FAS
copy) DOST- NCR Regional Office
2. Obligation Request and 2. Original (1 DOST Compound, Bicutan,
Status (ORS) copy) Taguig City
3. Cheque 3. Original (1
copy)
4. Other supporting documents 4. Original
depending on the nature of and certified
transaction, based on COA true copy of
Circular 2012-001 (Prescribing supporting
the Revised Guidelines and documents,
Documentary Requirements for depending on
Common Government the
Transactions) requirement
per COA
Circular
2012-001(1
copy each)
PAID
1.Submit 1. Receive Financial None 1 Day Budget Staff
claims documents for process Budget Officer
1.2 Forward all the
documents to the Budget
Division.
1.3 Review availability of
allotment and check
completeness of documents.
Prepare the ORs.
113
1.4. Record claim in the
subsidiary ledger (SL) of the
creditor/payee to monitor
status of obligation.
1.5 Obligate amount for the
purpose indicated, posts
ORS in the Registry of
Allotment (RAO) and assign
ORS number.
1.6 Certify availability of
allotment, initial update on
the SL and sign Box B of the
ORS.
1.7 Forward all the None 1 Day Accounting Staff
documents to the Accounting Accountant
Division.
1. 8. Receive documents for
processing.
1.9 Evaluate validity of the
claim, accuracy of amount
and completeness of
supporting documents.
1.10 Prepare Disbursement
Voucher (DV), Journal Entry
and Tax Certificates.
1.11 Forward the DV and
supporting documents to the
Chief Administrative Officer
for signature in Box A.
1.12 Certify cash availability,
completeness of supporting
documents and determine if
subject to ADA or Check.
Sign Box C of DV. Subject to
ADA or Check Sign Box C of
DV.
1.13 Forward DV and other
Regional Director for
Signature in Box C.
1.14 Approve payment for None 0.5 day Regional Director
the claim and sign Box D of
DV.
1.15 Forward DV and other
Cash Management Section
114
1.16 Receive Disbursement None 0.5 day Cashier
Voucher (DV) from ORD.
1.17 Prepare and sign
cheque
1.18 Forward Cheque and
other supporting documents
to ORD for review and
signature
1.19 Review and sign the None 0.5 day Regional Director
cheque
1.20 Prepare ACIC thru None 0.5 day Cashier

online eMDS.
2. 2. Release cheque to payees None Cashier

Receive
claims.
TOTAL: None 4 days
* Prepared by the requesting entity unless indicated otherwise
115
PROCESSING OF FINANCIAL CLAIMS OF SUPPLIERS AND EMPLOYEES
(FOR PAYMENT THROUGH LDDAP- ADA)
The Finance and Administrative Services (FAS) validates, evaluates, processes and approves
requests for payment of claims of suppliers for the delivered goods/supplies and reimbursement
of expenses incurred by employees while on official business. The coordination with the Cash
Unit starts from the receipt of Disbursement Voucher (DV), Obligation Request and Status (ORS)
and supporting documents from the Budget Unit up to the preparation of List of Due and
Demandable Accounts Payable – Advice Debitto Account (LDDAP-ADA) for submission to the
servicing bank.
Who May Avail: Various Suppliers, Officers and Employees of DOST-
NCR
CHECKLIST OF TYPE and NUMBER of WHERE TO SECURE
REQUIREMENTS COPY
See Table 1 for the 1 of each copy
applicable requirements
based on the nature of
the request.
1. Disbursement Voucher 1. Original (1 copy) FAS
(DV) DOST- NCR Regional Office
2. Obligation Request and 2. Original (1 copy) DOST Compound, Bicutan,
Status (ORS) Taguig City
3. LDDAP-ADA 3. Original (3 copies)
4. Other supporting 4. Original and certified
documents depending on true copy of supporting
the nature of transaction, documents, depending
based on COA Circular on the requirement per
2012-001 (Prescribing the COA Circular 2012-
Revised Guidelines and 001(1 copy each)
Documentary
Requirements for
Common Government
Transactions)
PAID
116
1.Submit claims 1. Receive None 1 Day Budget Staff
Financial Budget Officer
documents for
process
1.2 Forward all the
documents to the
Budget Division.
1.3 Review
availability of
allotment and
check
completeness of
documents.
Prepare the ORs.
1.4. Record claim in
the subsidiary
ledger (SL) of the
creditor/payee to
monitor status of
obligation.
1.5 Obligate
amount for the
purpose indicated,
posts ORS in the
Registry of
Allotment (RAO)
and assign ORS
number.
1.6 Certify
availability of
allotment, initial
update on the SL
and sign Box B of
the ORS.
1.7 Forward all the
documents to the
Accounting
Division.
117
1. 8. Receive None 1 Day Accounting Staff
documents for Accountant
processing.
1.9 Evaluate
validity of the claim,
accuracy of amount
and completeness
of supporting
documents.
1.10 Prepare
Disbursement
Voucher (DV),
Journal Entry and
Tax Certificates.
1.11 Forward the
DV and supporting
documents to the
Chief
Administrative
Officer for signature
in Box A.
1.12 Certify cash
availability,
completeness of
supporting
documents and
determine if subject
to ADA or Check.
Sign Box C of DV.
Subject to ADA or
Check Sign Box C
of DV.
1.13 Forward DV
and other
supporting
documents to the
Regional Director
for Signature in Box
C.
1.14 Approve None 0.5 day Regional Director
payment for the
claim and sign Box
D of DV.
1.15 Forward DV
and other
supporting
documents to Cash
Management
Section.
118
1.16 Receive None 0.5 day Cashier
Disbursement
Voucher (DV) from
ORD.
1.17 Prepare and
sign LDDAP-ADA
1.18 Review and
sign the LDDAP.
1.19 Forward
LDDAP-ADA and Accountant
other supporting
documents to ORD
for approval and
signature
1.20 Approve and None 0.5 day Regional Director
sign LDDAP-ADA
1.21 For payment None Cashier

of Payroll.
Prepare and sign
Authority to
Debit/Credit
Account (ADCA)
and Financial Data
Entry System
(FinDES)
1.22 Forward
ADCA and FinDES
to ORD for
approval and
signature
1.23 Approve and
sign ADCA and Regional Director
FinDES
1.23 Prepare ACIC None 0.5 day Cashier
thru online eMDS.
1.24 Submit to
servicing bank the
LDDAP-ADA,
ADCA and FinDES
(hard and soft
copies). Crediting
of payment shall
effect within 48
hours.
TOTAL: None 4 days
119
Table 1. Documentary Requirements for the Processing of Financial Claims of
Suppliers, Beneficiaries and Employees
DOST-NCR
Documentary Requirements Where to Secure
Service
1. Grant of Cash 1. Letter of Invitation of
1. Inviting Agency
Advance for local agency/organization
2. RMS / ORD
travels 2. Approved Special Order/Travel Order
3. Requesting Entity
3. Duly Approved Itinerary of Travel
4. Certification from the accountant that the 4. FAS (Accounting
previous cash advance has been liquidated Unit)
and accounted for in the books
2. Grant of Cash 1. Approved Special Order/Travel Order 1. RMS / ORD
Advance for 2. Duly approved Itinerary of Travel 2. Requesting Entity
foreign travels 3. Letter of invitation of host/sponsoring 3. Inviting Agency
country/agency/organization
4. For plane fare, quotation of three travel 4. Travel Agency or
agencies or its equivalent its equivalent
5. Flight itinerary issued by the 5. Airline/Ticketing
airline/ticketing office/travel agency Office/Travel
Agency
6. Copy of the United Nations Development 6. International Civil
Programme (UNDP) rate for the daily Service
subsistence allowance (DSA) for the Commission
country of destination for the computation website
of DSA to be claimed
7. Document to show the dollar to peso
exchange rate at the date of grant of cash 7. BSP Website
advance
8. Where applicable, authority from the
Office of President (OP) to claim 8. Office of the
representation expense President
9. In case of seminars/trainings: invitation
addressed to the agency inviting 9. Inviting Agency
participants (issued by the foreign country),
acceptance of the nominees as participants
(issued by the foreign country), and
programme Agenda and Logistics
Information
10. Certification from the accountant that 10. FAS
the previous cash advance has been (Accounting Unit)
liquidated and accounted for in the books
120
3. Liquidation of 1. Duly accomplished / approved 1. FAS (Accounting
travel expense for Liquidation Report Unit)
Local Travel 2. Paper/electronic plane, boat or bus
tickets, boarding pass, terminal fee 2. Travel Agency or
3. Certificate of appearance/attendance its equivalent
3. Host/Agency/
4. Photocopy of previously approved Organization
itinerary of travel (if the LR is submitted on 4. FAS (Accounting
the month following the date of travel) Unit)
5. Revised or supplemental Office Order or
any proof supporting the change of 5. FAS (Accounting
schedule Unit)/
ORD/Requesting
Entity
6. Certification by the Head of Agency as to 6. ORD
the absolute necessity of the expenses
together with corresponding bills or
receipts, if the expenses incurred for official
travel exceeded the prescribed rate per day
(certification or affidavit of loss shall not be
considered as an appropriate replacement
for the required hotel/lodging bill and
receipts) 7. FAS (Accounting
7. Reimbursement Expenses Receipt Unit)
(RER) 8. FAS (Accounting
Unit)
8. Certification of Expenses not requiring 9. Requesting entity
Receipts if applicable
9. Official Receipt in case of refund of 10. Hotel/ Lodging
excess cash advance
10. Hotel room/lodging bills with official
receipts in the case of official travel to
places within 50kilometer radius, if the
travel allowances being claimed include the 11. Requesting
hotel room/lodging rate Entity
11. Approved Certificate of Travel
Completed
121
4. Liquidation of 1. Paper/electronic plane tickets, boarding
1. Travel Agency or
travel expense for pass, boat or bus ticket
its equivalent
Foreign 2. Certificate of appearance/attendance for
2. Host/Agency/
Travels trainings/seminar/participation
Organization
3. Bills/receipts for non-commutable
representation expenses
4. For reimbursement of actual travel
4. ORD
expenses of the prescribed rate
Certification signed by the Approving
Official as to the absolute necessity of the
expenses, together with the corresponding
bills and receipts (certification or affidavit of
loss shall not be considered as an
appropriate replacement for the required
hotel/lodging bills and receipts)
5. Revised Itinerary of Travel, if applicable
6. Narrative report on trip
undertaken/Report on Participation
7. Official Receipt in case of refund of
excess cash advance
8. ORD /
Requesting Entity
Completed
9. FAS (Accounting
Unit)
9. Liquidation Report
5. 1. Approved Office Order/Travel Order 1. RMS / ORD
Reimbursement 2. Approved Itinerary of Travel 2. FAS (Accounting
of Travel expense Unit)
3. Paper/electronic plane, boat or bus 3. Travel Agency or
tickets, boarding pass, terminal fee its equivalent
4. Certificate of appearance/attendance 4.Host/Agency/
Organization
5. Revised or supplemental Office Order or 5. FAS (Accounting
any proof supporting the change of Unit)/
schedule ORD/Requesting
Entity
6. ORD
122
6. Certification by the Head of Agency as to
the absolute necessity of the expenses
receipts, if the expenses incurred for official
travel exceeded the prescribed rate per day
(certification or affidavit of loss shall not be
considered as an appropriate replacement
for the required hotel/lodging bill and 7. FAS (Accounting
receipts) Unit)
7. Reimbursement Expenses Receipt 8. FAS (Accounting
(RER), if applicable Unit)
8. Certification of Expenses not requiring 9. Hotel/ Lodging
Receipts, if applicable
9. Hotel room/lodging bills with official
travel allowances being claimed include the 10. Requesting
hotel room/lodging rate entity
10. Post-trip/Post-training Report 11. ORD /
Requesting Entity
Completed
6. Payment of A. Goods/Services: A. Goods/Services:
claims through 1. Purchase Order 1. FAS
funding check 2. Approved Consolidated Abstract of Bids, (Procurement Unit)
Post Qualification, Evaluation Report and 2. FAS
Bids and Awards Committee (BAC) (Procurement Unit)
Resolution 3. Requesting entity
3. Certificate of Exclusive Distributorship, if (Supplier)
applicable 4. BAC Secretariat /
4. Request for Quotation reviewed and FAS
signed by the BAC members 5. FAS
5. Approved Purchase Request (Procurement Unit)
6. Delivery receipt (for Goods) or Statement 6. Requesting entity
of Account/Billing Statement (Service) (Supplier)
123
7. Signed Inspection and Acceptance 7. FAS
Report (Procurement Unit)
8. Property Acknowledgment Receipt or FAS
Inventory Custodian Slip, if applicable 8. FAS
9. Report of Waste Materials, if applicable (Procurement Unit)
10. Post-Inspection Report, if applicable 9. FAS
(Procurement Unit)
B. Communication/Telephone 10. FAS
Expenses/ Cable Charges/ Electricity and (Procurement Unit)
Water Expenses/ Other Utility and General B. 1. Requesting
Services: Entity (Supplier) 2.
1. Billing Statement ORD C. ORD D.
2. Certification by Agency Head of his Requesting Entity
authorized representatives that all National (Agency)
Direct Dial (NDD), National Operator
AssistedCalls and International Operator
Assisted
Calls are official calls.
C. For Extraordinary and Miscellaneous

Expenses:
1. Receipts and/or other documents
evidencing disbursements, if there are
available, or in lieu thereof, certification
executed by the official concerned that the
expense sought to be reimbursed have
been incurred for any of the purposes
contemplated under the provisions of the
General Appropriations Act (GAA) in
relation to or by reasons of his position.
2. Other supporting documents as are
necessary depending on the nature of
expense charged.
D. For Janitorial and Security Services:

1. Proof of payment of SSS Contributions
of Employees
2. Proof of payment of Pag-IBIG
Contributions of Employees
3. Proof of payment of PhilHealth
4. Proof of payment of Salaries/Wages of
Employees
5. Daily Time Record (DTR) or Certification
by the Chief Administrative Officer that
security/janitorial services were duly
rendered 6. Statement of Account
124
claims through 1. Purchase Order 1. FAS
LDDAP-ADA (Procurement Unit)
2. Procurement Request (with Bids and 2. FAS
Awards Committee (BAC) Action) (Procurement Unit)
3. Request for Quotation (RFQ) duly 3. Requesting entity
acknowledged receipt by suppliers (Supplier)
4. Approved Purchase Request 4. BAC Secretariat /
FAS
5. Delivery receipt (for Goods) or Statement 5. FAS
of Account/Billing Statement (Service) (Procurement Unit)
6. Signed Inspection and Acceptance 6. Requesting entity
Report (Supplier)
7. FAS
7. Property Acknowledgment Receipt or (Procurement Unit)
Inventory Custodian Slip FAS
8. FAS
8. Report of Waste Materials, if applicable (Procurement Unit)
9. FAS
9. Post-Inspection Report, if applicable (Procurement Unit)
10. FAS
(Procurement Unit)
B.
B. Communication/Telephone
Expenses/Cable Charges/Electricity and
Water Expenses/Other Utility and General
Services: 1. Requesting
1. Billing Statement Entity (Supplier)
2. ORD
2. Certification by Agency Head or his
authorized representatives that all National
Direct Dial (NDD), National Operator
Assisted Calls and International Operator
Assisted Calls are official calls.
C. ORD D.
C. For Extraordinary and Miscellaneous Requesting Entity
Expenses: (Agency)
executed by the official concerned that the
expense sought to be reimbursed have
been incurred for any of the purposes
contemplated under the provisions of the
General Appropriations Act (GAA) in
relation to or by reasons of his position.
125
expense charged.
D. For Janitorial and Security Services:

1. Proof of payment of SSS Contributions
of Employees
Employees
5. Daily Time Record (DTR) or Certification
by the Chief Administrative Officer that
security/janitorial services were duly
rendered 6. Statement of Account
8. Payment of 1. Accomplished and approved Petty Cash 1. PCF Custodian
claims Voucher
chargeable 2. Official Receipt/s / Reimbursement 2. Requesting entity
against Petty Expense Receipt/ Sales Invoice/
Cash Fund Certification of
Expenses not requiring receipt 3. FAS
3. Approved Purchase Request (Procurement Unit)
4. FAS
4. Inspection and Acceptance Report (Procurement Unit)
5. Approved Mailing Lists (for postage and
courier services)/ Certificate of Mailing 6. FAS
6. Waste Material Report, in case of (Procurement Unit)
replacement 7. Requesting entity
7. Toll Receipt and Trip Ticket, for toll
expenses
8. Additional Requirements, as applicable: 8. a FAS
a) For purchases amounting to P1,000.00 (Procurement)
and above:
- Canvass papers from at least 3 suppliers
for the purchase
- Abstract of canvass 8.b Requesting
b) For meals during meetings: Entity
- Minutes of Meetings/Notice of Meetings
(in case of verbal meeting)
- Attendance Sheet
126
9. Monetization of 1. Approved Application for Leave 1. FAS (HR) 2.
Leave Credits of (Monetization of Leave Credits) Requesting entity
Personnel 2. Approved Justification Letter (if more
than 30 days or 50% or more of total leave
credits)
127
FEEDBACK MECHANISM
How to send feedback Feedback can be received via accomplishment of
Customer Feedback Form (CSF) QMS-F14 for TCS and
Technology Transfer and Seminar Evaluation Form TOD-
F02 for Seminar. It can also be received via verbal, email
and social media. It can also be accomplished thru the
website ncr.dost.gov.ph by clicking the Customer
Feedback icon.
How feedback are Feedbacks from website, CSF, and Seminar Evaluation
processed Form are evaluated and submitted to the Top
Management.
How to file a complaint Upon receipts of complaints via verbal, email and social
media, concerned staff fills out Customer Complaint Form
(TOD-F11), and acknowledges receipt of complaint within
5-10 working days.
How complaints are S&T Promotions, Cluster Manager involved and ARD
processed evaluate whether the complaint is actionable and within the
scope of DOST-NCR’s Programs and Services.
If complaint is actionable, NCAR (QMS-F09) shall be

issued to concerned unit Refer to Control of Nonconformity
and Corrective
Action Procedure.
If the complaint is not within the scope of DOST-NCR’s

programs and services, refer the complainant to other
government
agencies.
ARDs will endorse to the RD the recommended actions

to be taken as advised by the
concerned unit. RD will approve actions to be taken for
implementation. Concerned personnel will inform the
customer of the corrections and the corrective actions to
be taken within 15
working days.
Contact Information of ARTA: [email protected] 8478 5093
CCB, PCC, ARTA PCC: 8888
CCB: 0908-881-6565 (SMS)
128
LIST OF OFFICES
Office Address Contact Information

DOST-NCR Regional DOST-NCR Bldg., +632 8519-8702
Office DOST Compound, +632 8837-2071 to 82 local
Gen. Santos Ave., 2043, 2403-2404
Bicutan Taguig City ncr.dost.gov.ph
Clustered Area Science and Technology Center
DOST-NCR CAMANAVA City of Malabon +632 8571 0403
CASTC Polytechnic Institute [email protected]
Gov. Pascual Ave.,
cor A. Reyes St.,
Malabon City
DOST-NCR Muntinlupa City +632 8772 6157
MUNTAPARLAS CASTC Technical Institute, [email protected]
2F, San Guillermo
St. Brgy. Putatan,
Muntinlupa City
DOST-NCR Room 2005, Main +632 8529 0641
PAMAMARISAN Cluster Academic Building, [email protected]
Rizal Technological
University, Boni
Avenue,
Mandaluyong City.
DOST-NCR Philippine Science +632 8293 6877
PAMAMAZON CASTC High School System, [email protected]
Agham Road,
Diliman, Quezon City
3rd Flr New R&D

Office, EARIST,
Nagtahan, Manila
129
REGIONAL OFFICE NO. I
130
DOST REGIONAL OFFICE I PROFILE
I. Mandate:
Executive Order No. 128 mandates the Department to “provide central direction, leadership and
coordination of scientific and technological efforts and ensure that the results therefrom are
geared and utilized in areas of maximum economic and social benefits for the people”.
II. Vision:
By 2022, a leader in the application of scientific and technological innovations and services in
Region I for better quality of life and sustainable development.
III. Mission:
“Spearhead scientific, technological and innovative efforts and ensures that these result to
maximum economic and social benefits for the people in the region.”
IV. Service Pledge:

We, officials and employees of the Department of Science and Technology,Regional Office
No. I (DOST I), shall provide quality products and services to our stakeholders and carry
out our duties, responsibilities and obligations guided by the virtues of innovation,
excellence, leadership, integrity, teamwork and empowerment, and commit to:
 Deliver timely, reliable and quality S&T services;

 Oblige ourselves to abide by the provisions of the Ease of Doing
Business and Efficient Government Services Delivery Act of 2018;
 Serve our stakeholders equally, equitably and efficiently;
 Take full accountability and transparency in all our transactions;
 Undertake implementation of all programs, projects and activities
that exceed customer satisfaction;
 Nurture our values and capabilities to efficiently and effectively
respondto the ever-changing needs of our customers in the region,
and;
 Optimize our resources to ensure the achievement of our goals and
objectives and remain focused and productive in a highly
competitive environment.
131
Quality Policy
We are committed to provide quality products and services to all stakeholdersin Region I,
within our capabilities and resources according to standards and all regulatory and statutory
requirements and to continually improve our QMS through efficient and effective risk management
to exceed customer satisfaction.
Core Values
We believe in demonstrated effort in Innovation, Excellence, Leadership, Integrity, Teamwork, Empowerment (iELITE) and a
deep sense of nationalism. Thesecore values are the fundamental belief and the guiding principles that dictate our behavior
and helps better understand the difference of right and wrong.
132
Regional Office
External Services
133
SCIENCE AND TECHNOLOGY SCHOLARSHIP SERVICES
Technical Services Division (TSD)/Scholarship Unit, DOST Region 1/

Office or Division
Provincial S&T Centers (PSTCs)
Classification Simple
Type of Transaction G2C
Who may Avail General Public
Duly signed and accomplished Application Form SEI website
1x1 Picture Applicant
Photocopy of Birth Certificate (PSA/Local Civil Registrar) PSA/Local Civil Registrar
Parents Income Tax Return/W2/Employment Contract BIR/Barangay/OWWA
for OFW/BIR Certificate of Exemption for Filing of
ITR/Municipal or Barangay Certificate of Indigency
Affidavit of guardianship (if with legal guardian) Applicant/PAO
Any document containing the DepEd Learners DepEd
Reference Number
FEES
PROCESSING PERSON
CLIENT STEPS AGENCY ACTION TO BE
TIME RESPONSIBLE
PAID
Online application thru
accessing the  Receives registration of the DOST-SEI S&T
None 1 minute
E-Scholarship System of applicants scholarship staff
DOST-SEI
 Evaluates registration form
of the applicant for their DOST-SEI S&T
Ask questions and
eligibility requirements. scholarship staff
additional information
None
regarding scholarship
 Provides additional DOST I S&T
application
information/answers 2 minutes scholarship staff
queries
Based on the applicant’s
answer, the system
automatically determines if
the applicant is eligible to
apply or not.
 Requires the applicant to

Completes application fill out the online
information and submit scholarship application
all the necessary form None 4 minutes DOST-SEI S&T
requirements before the scholarship staff
set deadline.  Request the applicant to
upload the accomplished
application form and all
supporting documents for
completion of applicant.
Incomplete requirements
after the set deadline
134
means unsuccessful
registration.
 Issues test permit thru

email three weeks prior to
the examination
Receives and print test
permit thru email  Download and records
None 2 minutes
successful application on DOST I S&T
the DOST-SEI registry of scholarship staff
applicants
TOTAL None 9 minutes
135
DEPLOYMENT OF SCIENCE AND TECHNOLOGY ACADEMIC RESEARCH BASED
OPENLY OPERATED KIOSKS (STARBOOKS)
S&T Promotions Unit/Technical Services Division (TSD)/

Office or Division
Provincial S&T Centers (PSTCs)/DOST Region 1
Type of Transaction G2C, G2G
Who may Avail Public and Private Elementary and Secondary Schools, HEIs, LGUs, NGAs
1. make a formal letter (addressed to the DOST
Beneficiary/DOST RO1
1 Director)
2. Ensure compliance with requirements (IT and
manpower components) -3.
3. Prepare Tarpaulin for STARBOOKS –
4. signed MOU
FEES
PROCESSING PERSON
TIME RESPONSIBLE
PAID
 Acknowledges letter 5 minutes ORD staff
Submits letter to Office  Informs customer on the 55 minutes Program

of the corresponding Coordinator
Provincial/Regional requirements and None
Director regarding capacity of computer
intention to avail of unit, and filling-up of
Super STARBOOKS Partner Institutional
Profile (PIP) form
Submits accomplished Checks on specifications of Program
None
PIP form computer unit Coordinator
Prepares computer unit  Installs of Super 1 day
Program
as per requirement STARBOOKS software None
Coordinator
 Sends Partners
Institution profile to
DOST-STII for the
Institutional code
DOST Regional
Director/Provincial
Signs Memorandum of Signs Memorandum of Directors, Head of
None
Understanding (MOU) Understanding (MOU) Requesting Party,
ARD for Technical
Services
Attends Orientation Conducts Orientation Program
None 1 day
Training Training Coordinator
TOTAL None 3 days
136
SCIENCE AND TECHNOLOGY LEARNING RESOURCE CENTER
Office or Division S&T Promotions Unit/Technical Services Division/

Provincial S&T Centers (PSTCs)/DOST Region 1
Who may Avail General Public
none
FEES TO PROCESSING PERSON
CLIENT STEPS AGENCY ACTION
 Entertains queries of
Inquires regarding S&T
customer
LRC services;
S&T LRC
Fill up User’s Data & None 1 minute
 Refers customer to other Custodian
Information Needs
institution/s if research
Tracking Form
topic is not available
S&T LRC
Undertakes research Assists Customer None 5 minutes
Custodian
Accomplishes Receives accomplished
S&T LRC
Customer Satisfaction Customer Satisfaction None 3 minutes
Custodian
Feedback (CSF) Form Feedback (CSF) Form
TOTAL None 9 minutes
137
Application for Microbiological Testing – Food Spoilage and FoodPathogen
(Food and Food Products)
Total Coliform, Aerobic Plate Count, Salmonella, S. aureus, Mold and Yeast Count
Field Operations Division (FOD)/Technical Services Division (TSD)

Office or Division
REGIONAL STANDARDS AND TESTING LABORATORIES
Classification Highly Technical
Type of transaction G2G, G2C, G2B
All Government Agencies, LGU’s, other government
instrumentalities
Who may Avail Customer/firm particularly those intending to improve existing
operations or those intending to establish new technology-based
enterprise.
To be brought by the customer:
Food – 250 grams [For FDA requirement at
least 5 packs (equivalent to 250g/pack) per
sample] Customer Relation Officer at DOST 1 – RSTL
Water – 250 mL [Sterile Glass container,
sealed and labelled (Collection Date, Time,
Location)]
FEES TO BE PROCESSING PERSON
PAID TIME RESPONSIBLE
Submits samples Customer Relation Officer
for testing, receives and evaluates Customer
None 3 minutes
indicate test the condition/s of the Relation Officer
service/s needed sample/s
 If service/s is/are
available, the Customer
Relation Officer
Reviews
prepares the JOB
Technical Customer
ORDER using ULIMS None 3 minutes
Service Request Relation Officer
Form (TSR)
If not, the CRO refers the
sample(s) thru the
OneLab Referral Network
Total Coliform
and E. coli
PHP 1,550
Aerobic Plate
Count
PHP 550 3 minutes
The Accountant prepares
Pays Salmonella spp.
Order of Payment and the Cashier
Corresponding PHP 1,000 Testing
Cashier issues Official Accountant
Fees Staphylococcus duration:
Receipt (OR) s aureus 4-5 days
enumeration
PHP 800
Yeast and
Molds
PHP 550
Claims Test Report The authorized laboratory
(once available or staff/ CRO checks the TSR
Authorized
as indicated in the and OR prior to the Release
Laboratory
TSR Form) of the Test/Calibration None 2 minutes
Staff/Customer
or requests Reports or sending the
Relation Officer
DOST1 to send the report to the client thru email.
report thru email .
138
Accomplishes Customer
Receives accomplished CSF None 1 minute
Customer Relation Officer
Satisfaction
Feedback (CSF)
Depends on 4-5 Days
Testing;
what kind of
TOTAL 11 minutes
test is Customer
availed of. engagement
*Total Processing Time varies to the sample matrix submitted. Reflected is the average processing time from the receipt
of sample, testing until released of test reports.
139
Application for Microbiological Testing – Drinking Water PotabilityTesting and
Environmental Water Testing Services
Total Coliform, Fecal Coliform, E. coli and Heterotrophic Plate Count

Office or Division
REGIONAL STANDARDS AND TESTING LABORATORIES
All Government Agencies, LGU’s, other government instrumentalities
Who may Avail Customer/firm particularly those intending to improve existing operations or
those intending to establish new technology-based enterprise.
sealed and labelled (Collection Date, Time, Customer Relation Officer at DOST 1 - RSTL
Location)]

Submits samples Customer Relation
for testing, Officer receives and Customer Relation
None 3 minutes
indicate test evaluates the condition/s Officer
service/s needed of the sample/s
available, the
Customer Relation
Reviews Officer prepares the
Technical JOB ORDER using Customer Relation
None 3 minutes
Service Request ULIMS Officer
Form (TSR)
sample(s) thru the
Total Coliform
and E. coli
PHP 650
The Accountant prepares
Pays Heterotrophic 3 minutes
Order of Payment and Cashier
Corresponding plate count Testing duration:
the Cashier issues Accountant
Fees PHP 550 4-5 Days
Official Receipt (OR)
Thermotolerant
Coliform
PHP 550
The authorized
Claims Test laboratory staff/ CRO
Report checks the TSR and OR
(once available prior to the Release of Authorized
or as indicated in the Test/Calibration Laboratory
the TSR Form) Reports or sending the None 2 minutes
Staff/Customer
Or requests Test Report thru email Relation Officer
DOST1 to send upon request of the
the Test Report client.
thru email.
Accomplishes
Customer Receives accomplished Customer Relation
None 1 minute
Satisfaction CSF Officer
Feedback (CSF)
140
Depends on the
TOTAL availed kind of Testing duration:
test 5-7 Days.
11 minutes
Customer
engagement
141
Application of Shelf-life and Establishment of ProductSpecifications
Testing of Food Products
Office or Division REGIONAL STANDARDS AND TESTING
LABORATORIES
instrumentalities
enterprise.
Food – 250 grams [For FDA requirement at
least 5 packs (equivalent to 250g/pack) per
sample] Customer Relation Officer at DOST 1 - RSTL
sealed and labelled (Collection Date, Time,
Location)]
None 3 minutes
Reviews Relation Officer
Technical prepares the JOB Customer
None 3 minutes
Service Request ORDER using ULIMS Relation Officer
Form (TSR) If not, the CRO refers the
sample(s) thru the
Minimum of
PhP23,000.00
Varies 3 minutes
The Accountant prepares depending on Varies
Pays the sample depending to
Corresponding matrix. the sample
Cashier issues Official Computation. matrix:
Accountant
Fees
Receipt (OR) Number of Average: 6
Samples x months
Tests = Shelf
life testing fee
The authorized laboratory
Claims Test Authorized
staff/ CRO checks the None 2 minutes
Report Laboratory
TSR and OR prior to the
(once available Release of the Staff/Customer
or as indicated in Test/Calibration Reports Relation Officer
the TSR Form) or sending the Test
Or requests Report thru email upon
DOST1 to send request of the client.
the Test Report
thru email.
142
Accomplishes
Customer Receives accomplished Customer
Satisfaction
None 1 minute
CSF Relation Officer
Feedback (CSF)
Varies Testing
depending on duration
the sample Average: 6
TOTAL matrix. months,
Computation. 11 minutes
Number of Customer
Samples x engagement
143
Application for Chemical Testing including Computation of ProductComposition
Information for "Nutrition Facts" label

LABORATORIES
instrumentalities
enterprise.
For chemical tests, submit:
Solid samples – 250-500 grams DOST 1 - RSTL
Liquid samples – 500 mL -1 L

None 3 minutes
Relation Officer
Reviews
prepares the JOB
Technical Customer
Form (TSR)
sample(s) thru the
Package 3 minutes
The Accountant prepares Testing, Varies
Pays depending to
Order of Payment and the Computation Cashier
Corresponding the sample
Cashier issues Official and Nutrifacts Accountant
Fees matrix:
Receipt (OR) Label drafting Average: 6
PHP 6,510.00 months
Claims Test The authorized laboratory
Report staff/ CRO checks the
(once available TSR and OR prior to the
Release of the Authorized
or as indicated in
Test/Calibration Reports Laboratory
the TSR Form) None 2 minutes
or sending the Test Staff/Customer
Or requests
Report thru email upon Relation Officer
DOST1 to send
the Test report request of the client.
thru email.
Accomplishes
None 1 minute
Satisfaction CSF Relation Officer
Feedback (CSF)
144
Testing
duration
Average:
TOTAL 6,510.00 6 months
11 minutes
customer
engagement
*Total Processing Time varies to the sample matrix submitted. Reflected is the average processing time from the receipt of
sample, testing until released of test reports.
145
Application for Chemical Laboratory Testing of Food and FoodProducts and
Agricultural Products
Moisture, Ash, Total Carbohydrates, Crude Protein, Crude Fat, Crude Fiber, Calcium, Potassium, Sodium, Total
Acidity, Titratable Acidity, Free Fatty Acid, pH, Water Activity, Brix Reading, Nitrite, Saltas Sodium chloride, Filth,
Vitamin C, Arsenic, Lead, Mercury, Cadmium, Copper, Zinc

LABORATORIES
instrumentalities
enterprise.
Samples - 2 packs of at least 250 grams each Customer Relation Officer at DOST 1 - RSTL
pack.
None 3 minutes
Relation Officer
Reviews
prepares the JOB
Technical Customer
Form (TSR) If not, the CRO refers the
sample(s) thru the
146
Moisture
PHP 460
Ash PHP 550
Total
Carbohydrates
PHP 180
Crude Protein
PHP 1000
Crude Fat
PHP 1200
Crude Fiber
PHP 1380
Calcium PHP
1920
Potassium PHP
1920 Sodium
PHP 1920 Total
acidity PHP 560
The Accountant prepares Titratable
Pays acidity PHP 560
Corresponding Free Fatty Acid 3 minutes
Cashier issues Official PHP 500 pH Accountant
Fees
Receipt (OR) PHP 325 Water
activity PHP
375 Brix
Reading PHP
360 Nitrite PHP
980 Salt as
Sodium
chloride PHP
700 Filth PHP
400 Vitamin C
PHP 1155
Arsenic PHP
2300 Lead PHP
2300 Mercury
PHP 2300
Cadmium PHP
2300 Copper
PHP 1920 Zinc
PHP 1920
or as indicated in
OR requests
DOST1 to send
the Test Report request of the client.
thru email.
Accomplishes
None 1 minute
Feedback (CSF)
It depends
5-7 days
upon the
11 minutes
TOTAL availed kind of
Customer
test as stated
engagement
above
*Total Processing Time varies to the sample matrix submitted. Reflected is the average processing time from the receipt of
sample, testing until released of test reports.
147
Application for Physico-Chemical Testing of Water and Wastewater
Physical Tests: Conductivity, Turbidity, Total Dissolved Solids, Total Solids, Total Suspended Solids, Temperature,
Color, Settleable solids
Chemical Tests: Acidity, Alkalinity, Arsenic (Total), Biological Oxygen Demand (BOD), Cadmium (Total), Cadmium,
Calcium (Total), Calcium, Chemical Oxygen Demand (COD), Chloride, Chloride (residual), Chromium (Total),
Copper (Total), Copper, Dissolved Oxygen (DO), Iron (Total), Iron, Lead (Total), Lead, Manganese (Total),
Manganese, Magnesium, Mercury, Nickel (Total), Nickel, Total Kjeldahl Nitrogen, Oil and Grease, pH,
Phosphorous (Total), Potassium (Total), Selenium, Sodium (Total), Sodium, Silver (Total), Silver, Sulfate, Total
Hardness, Zinc (Total), Zinc

LABORATORIES
instrumentalities
enterprise.
For physical and chemical tests, submit:
Liquid sample – 2 liters
For BOD analysis, submit at least 1.5 liters
For Oil and Grease, submit at least 2 bottles Customer Relation Officer at DOST 1 - RSTL
(500 mL/bottle), Wide mouth glass container
with aluminum foil

None 3 minutes
Reviews available, the Customer
Technical Relation Officer Customer
None 3 minutes
Service Request prepares the JOB Relation Officer
Form (TSR) ORDER using ULIMS

sample(s) thru the
148
Conductivity
PHP 350
Turbidity PHP
300 Total
Dissolved
Solids PHP 600
Total Solids
PHP 600 Total
Suspended
Solids PHP 650
Temperature
PHP 200 Color
PHP 250
Settleable
solids PHP 300
Acidity PHP
500 Alkalinity
PHP 500
Arsenic (Total)
PHP 1500
Biological
Oxygen
Demand (BOD)
PHP 1500
Cadmium
(Total) PHP
1200 Cadmium
PHP 1000
Calcium (Total)
The Accountant prepares PHP 1000
Pays
Order of Payment and the Calcium PHP Cashier
Corresponding 700 Chemical
3 minutes
Cashier issues Official Accountant
Fees Oxygen
Receipt (OR)
Demand (COD)
PHP 950
Chloride PHP
750 Chloride
(Residual) PHP
980 Chromium
(Total) PHP
1200 Copper
(Total) PHP
1200 Copper
PHP 1000
Dissolved
Oxygen (DO)
PHP 500 Iron
(Total) PHP
1200 Iron PHP
1000 Lead
(Total) PHP
1200 Lead PHP
1000
Manganese
(Total) PHP
1000
Manganese
PHP 1000
Magnesium(Tot
al) PHP 1200
Magnesium
PHP 1000
149
Mercury PHP
1500
Nickel(Total)
PHP 1200
Nickel PHP
1000 Total
Kjeldahl
Nitrogen PHP
950 Oil and
Grease PHP
750 pH PHP
350
Phosphorous
(Total) PHP
450
Potassium(Tota
l) PHP 1200
Potassium PHP
1000 Selenium
PHP 1500
Sodium (Total)
PHP 1200
Sodium PHP
1000 Silver
(Total) PHP
1200 Silver
PHP 1000
Sulfate PHP
800 Total
Hardness PHP
700 Zinc (Total)
PHP 1200 Zinc
PHP 1000

or as indicated in
Or requests
DOST1 to send
the Test report request of the client.
thru email.
Accomplishes
None 1 minute
Feedback (CSF)
Testing
It depends
duration: 5-7
upon the
days
TOTAL availed kind of
11 minutes
test as stated
Customer
above
engagement
150
Regional Metrology Laboratory
ffice or DivisionField Operations Division (FOD)/Technical Services Division (TSD)

Type of transaction
G2G, G2C, G2B
All Government Agencies, LGU’s, other government instrumentalities
Who may Avail Customer/firm particularly those intending to improve existing operations or those
intending to establish new technology-based enterprise.
1. Volumetric Calibration
a. Road tankers: Capacity, OR/CR, Plate Number,
No leak, Clean and free from
Foreign, Clean and free from
foreign substance/object
b. Volumetric Equipment: Capacity, Serial
Number, Clear Level Gauge,
Glass tube not broken, No leak,
Clean and free from foreign
substance/object
2. Mass Calibration
a. Mass Standards: Nominal Value, Classification,
Make/Model, Serial Number,
substance/object
b. Weighing devices: Capacity, Resolution,
Classification, Make/Model,
Serial Number, No obstruction,
DOST 1 - RML
substance/object
3. Linear Calibration
a. Steel Rule : Capacity, Resolution, Classification,
Make/Model, Serial Number,
substance/object
4. Temperature Calibration
a. Thermometers: Capacity, Resolution,
Classification, Make/Model, Serial
Number, Clean and free from
Foreign substance/object
5. Pressure Calibration
a. Spygmomanometer: Capacity, Resolution,
Classification, Make/Model, Serial
Number, Clean and free from
Foreign substance/object

Submits samples for Calibration Engineer receives
Calibration
testing, indicate test and evaluates the condition/s None 3 minutes
Engineer
service/s needed of the sample/s
151
 If service/s is/are available,
the Calibration Engineer
prepares the JOB ORDER
Reviews Technical using ULIMS
Calibration
Service Request None 3 minutes
Engineer
Form (TSR)  If not, the Calibration
Engineer refers the
sample(s) thru the OneLab
Referral Network
It depends on
the Calibration
sample/s
submitted
Calibration
Calibration of Test sample/s None (refer to the
Engineer
attached
duration of
calibration
process)
Note: Refer
to the
The Collection Officer attached
Pays Corresponding prepares Order of Payment Laboratory Collection
3 minutes
Fees and issues Official Receipt Schedule of Officer
(OR) calibration
fees to be
paid
The authorized calibration
Claims Test Report
engineer checks the TSR and
(once available or as
OR prior to the Release of the
indicated in the TSR Authorized
Test/Calibration Reports or
Form) or requests None 2 minutes Calibration
sending the test report thru
DOST1 to send the Engineer
email upon the request of the
Test Report thru
client.
email.
Accomplishes
Customer Calibration
Receives accomplished CSF None 1 minute
Satisfaction Engineer
Feedback (CSF)
It depends 11 minutes
upon the costumer
calibration engagement
service plus duration
availed
TOTAL of Calibration
of/sample
submitted as service (pls
stated in the refer to
schedule of schedule
fees below below)
RML Schedule of fees and Duration of Calibration Process
VOLUME CALIBRATION
Calibration Services Calibration Fee(PhP) Duration of Calibration

Road Tankers(Vehicle/Trailer Tank)
5,000L and Below 1,000.00
1 hour/ 10,000L
6,000L – 10,000L 1,500.00
11,000L - 15,000L 2,000.00
152
16,000L – 20,000L 2,500.00
21,000L – 25000L 3,000.00
26,000L – 30,000L 3,500.00
31 ,000L – 35,000L 4,000.00
36,000L - 40,000L 4,500.00
41,000 – 45,000L 5,000.00
46,000L – 50,000L 5,500.00
Volumetric Equipment
Test Measure(Volumetric),10L 500.00 10 minutes
Fuel Dispensing Pump per Nozzle 700.00 20-30 minutes per nozzle
Proving Tank(100-400L) 1,500.00
Proving Tank(500-2000L) 3,000.00 30 minutes/ 100L
Proving Tank(2,500-4,000L) 4,000.00
MASS CALIBRATION
Calibration Services Calibration Fee(PhP) Duration

Mass Standard
Test Weights,OIML(M series),Up to 450.00
Acclimatization: 12 hours
5kg
Test Weights,OIML(M series),10 - 20kg 600.00
Calibration: 45 minutes – 1 hour
Test Weights,OIML(M series),25 - 50kg 700.00
Weighing Devices
Special Accuracy I 1,200.00
High Accuracy II 1,000.00
Medium Accuracy III 900.00 Acclimatization: 12 hours
Ordinary Accuracy IIII Weighing 280.00
Scale Calibration: 30 minutes – 2 hours
Platform 340.00
Balance
LINEAR CALIBRATION
300mm 500.00
and below
>300mm- 850.00
600mm
>600mm- 900.00
Steel Rule (metal rule)
1000mm
Calibration: 30 minutes – 1 hour
>1000mm- 900.00
1500mm
>1500mm- 900.00
2000mm
TEMPERATURE CALIBRATION
Clinical Thermometer -20°C to
1,700.00 Acclimatization: 12 hours
+80°C
Digital Thermometer, -30°C to
1,800.00 Calibration: 8-12 hours
Additional Probe +250°C
153
Glass/ Filled/ Bimetallic 0°C to
Thermometer +100°C, 1st 1,700.00
five points
Per
additional 500.00
test points
PRESSURE CALIBRATION
Sphygmomanometer 1,000.00
Calibration: 1-2 hours
154
TECHNOLOGY TRAININGS
Office or Division Field Operations Division (FOD)/Technical Services Division (TSD)

Who may Avail All Government Agencies, LGU’s, other government instrumentalities
QMS (PM-TO-TTC 08-10) DOST 1
Office of the
Regional Director/
Acknowledges Letter None 2 minutes
Office of the
Provincial Director
Undertakes initial Provincial Director/
None 1 day
Submits Letter of evaluation Regional Director
Request Informs
customer/Refers to Office of the
appropriate agencies Regional Director/
None
through official Office of the
communication if no Provincial Director
within capability
Confirms/prepares
training requirements Training Duration
Implements Training None Process Owners
(e.g. venue, invitation Requirement
of participants, etc.)
Provides evaluation
Evaluates Training None 5 minutes Training Secretariat
form/discusses criteria
1 day and 7
minutes (Plus
TOTAL None
Training Proper
Requirement)
155
TECHNICAL ASSISTANCE AND CONSULTANCY SERVICES
Office or Division Field Operations Division (FOD) / Technical Services Division (TSD)
Type of transactionG2G, G2C, G2B
Who may Avail All Government Agencies, LGU’s, other government instrumentalities
Customer/firm particularly those intending to improve existing operations or
those intending to establish new technology-based enterprise
DOST-I PSTCs
Request Letter and/or Endorsement from DOST-
DOST-Regional Office or any of its Four (4)
I PSTCs
Provincial S&T Centers (PSTCs), Pangasinan
Satellite Office and PSTC- IS-Candon Office
Office of the Regional
Acknowledges Letter of
None 2 minutes Director/ Office of the
Submits Letter of Request
Provincial Director
Request
Undertakes initial Provincial Director/
None 1 day
evaluation Regional Director
Informs
Customer/Refers to
Receives action to appropriate agencies
None Director/ Office of the
request through official
Provincial Director
communication if not
within capability
Extends TECHNICAL
Interacts with TACS ASSISTANCE &
None 1 hour TACS Center Manager
Unit CONSULTANCY
SERVICES
Accomplishes
Customer Receives accomplished
None 5 Minutes TACS unit member
Satisfaction CSF
Feedback (CSF)
1 day and
TOTAL None 1 hour
7 minutes
156
SMALL ENTERPRISE TECHNOLOGY UPGRADING PROGRAM (SETUP)
ASSISTANCE
Field Operations Division (FOD), DOST Region 1

Office or Division Regional Program Management Office (RPMO)
Provincial S&T Centers (PSTCs)
Type of
G2B
Transaction
Who may Avail Micro, Small and Medium Enterprises (MSMEs)
Request Letter
FEES
PROCESSING
CLIENT STEPS AGENCY ACTION TO BE PERSON RESPONSIBLE
TIME
PAID
Submits Request  Acknowledges Request Office of the Regional
Letter to avail Letter Director/Office of the
SETUP assistance Provincial Director
1 day
None
Fills up Application  Conducts on-site visit
for Technology and initial technology PSTC staff
Needs Assessment needs assessment
Form 01 (TNA)
 Regional team Regional TNA Validation
undertakes validation of . Team
TNA
Allows access to
existing production 1 day
 Prepares appraisal
area and None RPMO
report after the validation
observation during
actual operation
 Informs client if qualified
or not qualified for PSTC Staff
assistance
 If qualified, assists client PSTC Staff
Provides necessary
to prepare project
information and
proposal with package of
submits
S&T interventions
documentary
requirements as
follows:
1. Letter of Intent to
avail SETUP
2. Copy of business
permits, licenses
and certificates
issued by LGUs None 5 days
and other
government
offices
3. Financial
statements at
least for the past
3 years with
notarized
certification from
the firm (Sworn
Statement)
157
4. Projected
financial
statements for
the next 5 years
5. Three (3)
quotation from
suppliers of the
equipment to be
purchased with
complete
technical
specification and
design/drawing
6. Comprehensive
proposal
 Receives proposals and

Submits project checks for completeness
proposal of attachments RPMO
 Forwards project
proposal to the RTEC for
review and evaluation
 Reviews and evaluates Review and Technical

project proposal Evaluation Committee
 Recommends for (RTEC)
approval
 Routes
justifications/clarifications
RPMO
to the RTEC for review
and approval
Submits additional  Approves

information as justifications/clarifications None 5 days
RTEC
required by RTEC and recommends to the
Regional Director for
approval
Regional Director
 Approves the project
proposal
Signs the  Prepares Memorandum RPMO/PSTC Staff
Memorandum of of Agreement (MOA)
Agreement (MOA)
 Signs MOA Customer/Co-
Maker/Provincial Director
None 8 days DOST Regional Director
DOST Asst. Regional
Director for Field
Operations
DOST Accountant
 Facilitates notarization of RPMO

the MOA
 Facilitates processing of RPMO/Finance and

the assistance through Administrative Services
the disbursement (FAS)
voucher and obligation
158
request with attached
notarized copy of the
MOA
Accomplishes the Regional Director
Acknowledgment  Awards the assistance
Receipt of
Assistance
TOTAL None 20 days
159
PROVISION OF ASSISTANCE TO COMMUNITY-BASED INSTITUTIONS
Field Operations Division/Regional Program Management Office

Office or Division (RPMO)/Provincial S&T Centers (PSTCs)
DOST Region 1
Type of Transaction G2C, G2G
Who may Avail Community-based institutions registered with the LGUs
Request for Assistance, Project proposal with
Client
attachments
FEES
PROCESSING PERSON
TIME RESPONSIBLE
PAID
Requests for assistance  Acknowledges 3 days Provincial
addressed to the Request Letter and Director/PSTC
Provincial S&T Directors acts upon request Staff
(PSTD) with Resolution
authorizing the  Conduct dialogue or
President/Chairperson send experts/ staff to 1 day PSTD
to transact business conduct Technology
with DOST Needs Assessment
(TNA)
 Schedules TNA 3 days PSTD/RPMO

validation
None
 Prepares appraisal RPMO
report after the
validation
 If approved, informs
the client and assists
in them in the
preparation of the PSTC Staff
requirements for
submission
 If disapproved,
informs the client
through a letter
160
Submits packaged  Forwards packaged
project proposal project proposal to None PSTC Staff
5 days
complete with the Regional Office
attachments as follows:
 Comprehensive  Receives project
Project Proposal proposal and checks
 Certificate of for completeness of RPMO
Registration from attachments
Cooperative
Development Authority  Approves project
(CDA) for cooperatives proposal Regional
 Certificate of Director
Compliance from CDA
for cooperatives;
 Certificate of
Registration from SEC
for NGOs
 Certificate of
Registration form
DOLE for associations
 Copy of business
permits, licenses and
certificates issued by
LGUs and other
government offices
 Customer Profile
 Audited Financial
Statement from the
previous year of
operations;
 Three (3) quotations
for each equipment
from
suppliers/fabricators of
the equipment to be
purchased/fabricated
with complete
technical specification
and design/drawing
161
Signs the Memorandum  Prepares the RPMO/PSTC
of Agreement Memorandum of Staff
Agreement (MOA)
 Signs the MOA Customer/Co-

Maker/Provincial
Director/
DOST Regional
Director/
DOST Asst.
Regional
None 8 days
Director for Field
Operations/
DOST
Accountant
 Facilitates
notarization of the RPMO
MOA
 Facilitates
processing of the RPMO/Finance
assistance through and
the disbursement Administrative
voucher and Services (FAS)
obligation request
with attached
notarized copy of the
MOA
Accomplishes the  Awards the Regional

Acknowledgment assistance Director
Receipt of Assistance
TOTAL None 20 days
162
INTERNAL SERVICES
Processing and Recording of Obligation
To ensure on time processing and accurate recording of obligations within 10 working days uponreceipt
of supporting documents and subject to availability of funds.
Office or Division: Administrative Division Budget Section

Classification: Highly Technical
Type of Transaction: G2C, G2B, G2G
Who may avail: Officers, employees and suppliers
1. Disbursement Voucher with complete attachments claimants
2. Budget Utilization Request DOST I Budget Section or Government
Accounting Manual Vol. II Forms
CLIENT STEPS AGENCY ANCTIONS Fees To Processi Person in-
Paid ng Time charge
1. Submits financial claims Receives and checks the none AOV

and or payment to supplies ORS/BURS as to correctness and 3 minutes (Budget Officer)
accuracy of expenses in
conformance with budgetary
requirements for processing
Verify completeness and none 5 minutes AOV
correctness of attached supporting (Budget Officer)
documents
Verify availability of allotment none 3 minutes AOV

(Budget Officer)
Process obligation request (ObR) none 3 minutes AOV
(Budget Officer)
Record to Registry of Allotment and none 3 minutes AOV
Obligation (RAO) (Budget Officer)
Forward to accounting unit for none 5 minutes AOV
processing (Budget Officer)
TOTAL NONE 20 mins
163
Voucher Processing, Review and Approval
Office or Division: Administrative Division- Accounting Section
1. Disbursement Voucher (DV) with complete Claimants need to attach 2
attachments copies of duly signed DV
2. Budget Utilization Request (BUR) Duly Signed DOST I Budget Section or Government
3. Supporting Documents Government Accounting Manual (GAM
164
Travel Claims COA Circular No. 2012-001/ 2017-00
- Certificate of Travel Completed
- Itinerary of Travel
- Travel Order
- Certificate of Appearance
- Accomplishment Report
- Bus Tickets (if any)
- Trip Ticket (if there is a toll fee)
- Reimbursement Expense Receipt (RER)/Certificate
of No Receipts (if applicable)
Supplies
- Purchase Request
- Purchase Order/Job Order
- Sales Invoice/Statement of Account
- Abstract of Bids
- Requests for Quotation
- Certification or Justification (if no canvass made)
- Inspection and Acceptance Report
- Tax Certificate
Utilities Expenses
• Statement of Account
• Certification (Official calls)
• Tax Certificate
Gasoline Bill
• Purchase Request
• Trip Ticket
• Tax Certificate
REIMBURSEMENTS: Meals
• Official Receipts
• Guest List/ Attendance Sheets
• Agenda/ Purpose/ Communication
Miscellaneous Expense
• Summary of expense
• Purchase Request (if supplies)
• OR’s (Inspected)
• Purpose
Petty Cash / Cash Advance
• Summary of Expenses
• PR
• Certification to hold Cash Advance
• Certification of No Existing Cash Advance
Upon Liquidation:
• Liquidation report
165
• Summary of Expense
• Purchase Request
• OR’s (Inspected)
CLIENT STEP AGENCY ACTIONS Fees to Processing Person Responsible
be Paid Time
1. Submits 1.1. Receives disbursement None 10 working Accounting Clerk
financial vouchers DV (ORS/ BURS if days
claims applicable) and supporting
and or documented information.
payment None
to
suppliers 1.2. Reviews completeness
of supporting documented
information. Accounting Clerk
1.3. Certify correctness of
vouchers and supporting
documented information. Accountant III
Checks availability of Cash.
Accounting Clerk
1.4. Assigns DV number in
the control logbook. Accountant III
1.5. Signs in BOX C of DV.
Accountant III Accounting Clerk
1.6. Record in the
receiving/releasing logbook
the date of release and
forward to Head of Agency
END OF TRANSACTION
166
Payment of Obligation Thru LDDAP-ADA and Check
Office or Division: Administrative Division - Cash Section

Who may avail: All officers and employees, suppliers
Receive approved vouchers from ORD claimants
Forwarded prepared checks/LDDAP/ ACIC

for signature of Regional Director
DOST I Cashier’s Office
Fees
to Be Processing
Client Steps Agency Action Paid Time Person
Responsible
Requests for None

LDDAP/ACIC
Receives DVs, Cashier
sorts them
according to the
type/nature
of payment (i.e. thru 5 sec./DV
Check
or LDDAP-ADA)
Preparation of
payment
Preparation of 30 mins. Cashier
LDDAP, ACIC,
thru LDDAP-ADA: FINDES Payroll
Register, CD
writing,
reproduction,
signing of Signatories
signatories and
sorting
Preparation of
thru Check:
ACIC, cheques, 30 mins. Cashier
reproduction, CD
writing,
167
signing of
signatories and Signatories
sorting
Submits LDDAP-
ADA, ACIC, 15 mins. Cashier
FINDES Payroll
Register and Liaison Officer
CD to LBP before
closing
time of 3pm Note:
Note:
All DVs
Received in
the morning
are all
included in
the LDDAP-
ADA/ACIC
for
submission in
the afternoon
before LBP
closing time
Once the ACIC is
received by LBP, the
Follow-up payment check can be Cashier
released to clients
together with the
signed BIR Tax
Certificate. Supply Officer
Employee Concerned
Once the LDDAP-

thru: LDDAP-ADA: ADA is Cashier
received by LBP, the
DVs are Supply Officer
returned to payees for

their submission Employee Concerned
168
signature confirming
receipt in the
of their claims afternoon
before LBP
Duly signed paid DVs are closing Supply Officer
returned to the Cashier
for time Employee concerned
submission to COA
End of Transaction
169
Procurement of Civil Works/Supplies using Alternative Mode
Office or Division: Administrative Division - Supply Section

Classification: simple
1. Disbursement Voucher with complete attachments
2. Budget Utilization Request
Client Steps Agency Action Fees Processing Person
Paid Time Responsible
Prepares Purchase Consolidates PR None 30 Supply Officer
Request (PR) (Goods) min./project BAC Chairman
Prepare plans (Civil End-User
Works)
Pre-procurement Conducts Pre- None Half day BAC Chairman
Conference procurement Supply Officer
** Approved PPMP & Conference Budget Officer
APP ** Minutes of meeting End User
** Certificate of ** Identifies schedule
Fund Availability of a
activities
Preparation of 50K < ABC <1M – Post None 3 days/project Supply Officer
documents to PhilGEPS, RFQ
ABC<50K – No posting 10min./project

to PhilGEPS, RFQ
Submission of Evaluates None 20min/project BAC Chairman
Quotation proposals/Request for assisted by Supply
Quotation of goods/civil Officer
works 5 min./project BAC
Signs Abstract of
Canvass/BAC 1day Supply Officer
Resolution Regional Director
Issues Notice of Award

**Alternative Mode
<50k ABC
WO/PO/Contract Prepares Purchase None 1 hr Supply Officer
Signing Order and Contract for
goods
Prepares Work Order
and Contract for civil
works 30 Regional Director
min./project Accountant
Signs BAC
Contract/Purchase Contractor/Supplier
Order/Work Order
170
Delivery and Prepares Inspection None 5 min Supply Officer
Inspection of and Acceptance
Goods/Civil Works Report (IAR)
Acceptance /Inspection 30 min. Property Custodian

of Goods/Work Property Inspector
completed Infra Head/BAC
Signs IAR Chairman
End User
Release of goods to Receives items by the None 1hr. Supply Officer

the end-user end-user. Unit Head/PSTD’s
Issues Requisition and End User
Issue Slip (RIS),
Inventory Custodian
Slip (ICS)/Property
Acknowledgement
Receipt (PAR)
Procurement Prepares PMR 10 Supply Officer
Monitoring Report min./project
(PMR)
171
Procurement of Supplies/Materials that are available at PS-DBM
Office or Division: Supply Section

1. Approved APP Client/Supply Office
Client Steps Agency Action Fees Duration Person in-

Paid of charge
Activity
Submit PPMP to the Approves PPMP 5min. Regional
Office of Regional Director
Director Consolidated PPMP to 1week
APP Supply Officer
Prepares Agency Signs APR 5 min. Regional
Procurement Request Director
(APR) Supply Officer
Accountant
Transmits APR 1 hr. Supply Officer
Receives Certificate of
Stock Availability
Prepares Voucher and 15 min. Supply Officer
Payment
Picks up goods 1 day Supply Officer
Acceptance / Inspect 1 day Supply Officer/
goods Inspection
Officer
Received Release goods to end- 15 min. Supply Officer
Supplies/Materials user End User
delivered Issues Request and Issue
Slip (RIS)
Prepares Procurement 5 min. Supply Officer

Monitoring Report (PMR)
TOTAL NONE 16
DAYS
172
Application for Employment
Office or Division: Administrative Division - HRMO

Type of Transaction: G2C
Who may avail: Officers and employees
1. Application for Leave Form Pegion Hole/Sent Soft Copy of Leave
Forms
2. Fully accomplished Application for Leave Form Human Resource Management Officer
(HRMO)
Client Agency Action Fees Duration of Person in-
To Be Activity charge
Paid
Search for Vacant Position in Publishes/Posts vacant none Human Resource
the DOST RO1 Website/Civil positions in the CSC Bulletin of 30 days Management
Service Commission (CSC) Vacant Positions, DOST RO1 Office (HRMO)
Bulletin of Vacant Positions/ Website and DOST RO1 FB
DOST FB Web Page webpage.
Submit application for vacant Receives, records and conducts 10 min/applicant HRMO
position initial evaluation
Follow up status of Informs applicants re: status of 5 HRMO
application to the HRMO application thru email, SMS min/client/applicant
and/or email
Evaluates documents based on 10 days DOST-RO1
criteria (CSC QS and DOST Human Resource
RO1 Policy on Recruitment) Management
Promotion and
Selection Board
(DOST-RO1
HRMPSB)
Informs Applicants schedule of 10 days DOST-RO1
Assessment HRMPSB
(Interview/Written/Practical
Exam) thru email or SMS.
Attend to interview and Prepares Comparative 10 days DOST-RO1
written examination Assessment of all qualified HRMPSB
applicants
(Interview/written/practical and
behavioral Exam)
Final Deliberation 10 days DOST-RO1
HRMPSB
Transmits Assessment to the 1 day DOST-RO1
Regional Director HRMPSB
Regional Director Approves 10 days Regional Director
Assessment
Submission of appointment to 1 day
CSC for approval/confirmation
Follow up the status of Informs applicants on the status Within 15 days HRMO
application/Wait for the notice of their application from approval
of the result of application
TOTAL 97 days
173
Application for Leave

3. Application for Leave Form Pegion Hole/Sent Soft Copy of Leave
Forms
4. Fully accomplished Application for Leave Form Human Resource Management Officer
(HRMO)
1. The employee wishing 1.1. Receive, Check the 2 minutes HRMO Designate
to file a leave of Application for Leave Form
absence accomplishes
one (1) copy of an
Form for signature of
the Department Head
or his/her immediate
supervisor.
2.After the computation of 2.1. The ARDFAS signs the 2 minutes HRMO Designate
leave credits is Application for Leave Form
accomplished, the AFL is
forwarded to ARD-FAS
who approves the
computation on the AFL.
3.The Application for Leave 3.1. The Regional Director 2 minutes ORD staff
is forwarded to the Office signs the Application for Leave
of the Regional Director
for final approval.
174
Application for Learning and Development

Accomplished Competency Assessment Form Records/Client
Memo/Special order ORD
1. . Accomplish Competency Receive, Check the level of gap of none 2 minutes Supervisor
Assessment Form with the training needs to be addressed.
signature of the Then submit to HRMO.
immediate supervisor
Receives Invitation to Attend 1 minutes HRMO
Trainings Designate
. HRMO will look into the 10 minutes HRMO
Personnel Development Plan
(PDP) of the agency to see who
is the qualified employee for the or
said training. If not identified in
the PDP, the Personnel 2 hours PMT
Development Committee (PDC)
shall identify who will attend the
training.
Provides the Regional Director 10 minutes HRMO/PMT
the List of qualified employees
who will attend the training.
Receives Memorandum Issues Memorandum to the 10 minutes ORD

and signifies if interested selected candidate/s to attend
to attend or not. the training or L&D courses.
TOTAL 0 33 minutes/2 hrs
and 23 minutes
175
Feedback and Complaints Mechanism
To improve the delivery of our services, we value your comments, suggestions,complaints and needs.
Please call our attention by:
 Accomplishing the feedback form (see attached annex A) or complaint

form (see attached annex B) and drop it to the suggestions box located at
the lobbyof the Regional Office.
 Send your feedback through our:
Website:
http://region1.dost.gov.phEmail:
[email protected]
Social Media: www.facebook.com/dostro1
Landline: (072) 888-3339
Mobile Nos.: 0998-962-0232 (SMART)
0917-840-8695 (GLOBE)
176
Handling Customer Complaints
177
Handling Customer Feedback
178
List of Offices

DEPARTMENT OF DMMMSU – MLU Telefax No.: (072) 888-3399
SCIENCE AND Campus, City of San Cellphone Nos.: 0917 840-8695
TECHNOLOGY Fernando, La Union (Globe)
REGIONAL OFFICE NO. 0998 962-0232 (Smart)
1 Email Address:
[email protected]
ILOCOS NORTE Government Center, Telefax No.: (077) 670-1815
SCIENCE AND Batac City, 2906 Ilocos Cellphone Nos.: 0917-840-8375
TECHNOLOGY CENTER Norte (Globe)
0998-962-0231 (Smart)
Email Address:
[email protected]
ILOCOS SUR SCIENCE Tamag, Vigan City, 2906 Telefax No.: (077) 604-5337
AND TECHNOLOGY Ilocos Sur Cellphone Nos.: 0917-840-8203
CENTER (Globe)
0998-962-0230 (Smart)
Email Address:
[email protected]
LA UNION SCIENCE Government Center, Telefax No.: (072) 242-0663
AND TECHNOLOGY Sevilla, City of San Cellphone Nos.: 0917-840-8256
CENTER Fernando, 2500 La (Globe)
Union 0998-962-0229 (Smart)
Email Address:
[email protected]
PANGASINAN SCIENCE Alvear East St, Lingayen Telefax No.: (075) 529-1764
AND TECHNOLOGY 2401 Pangasinan Cellphone Nos.: 0917-840-8258
CENTER (Globe)
0998-962-0228 (Smart)
Email Address:
[email protected]
PANGASINAN SCIENCE Pangasinan State Telefax No.: (075) 632-4530
AND TECHNOLOGY University Campus, Cellphone Nos.: 0917-840-8234
CENTER SATELLITE Urdaneta City, (Globe)
OFFICE Pangasinan 0998-962-227 (Smart)
Email Address:
[email protected]
Approved by :
ARMANDO Q. GANAL, PhD, CESO III

Regional Director
179
Annex “A”
Department of Science and Technology Regional Office No. I
Customer Satisfaction Feedback Form
Please help us serve you better by taking a minute to fill up this form. Thank you for your
cooperation.
1. Service/s availed from DOST
2. Delivery of Service: Please indicate your response to the services

provided using the following rating scale:
5-Excellent 4-Very satisfactory 3-Satisfactory 2-Fair 1-Poor
Please provide explanations for ratings below 4:
Timeliness of delivery (service completed within the agreed time of delivery)
Applicability of the service rendered (degree of importance to the customer)
Attitude of Staff (approachability, courtesy of staff toward customer)
180
Quality of Service (may refer to assistance provided, credibility of staff,
acceptability of discussion points, etc.)
Overall perception of the service(s) rendered
3. Your comments/suggestions to improve our services:
181
Name/Signature: (Optional)
Date:
Annex “B”
CUSTOMER COMPLAINT FORM

DOST REGIONAL OFFICE NO. I
NAME OF CUSTOMER:
COMPANY / ADDRESS: CONTACT NO.(S):
ISSUES/CONCERNS:
By :
Signature Over Printed Name Date
182
CUSTOMER COMPLAINT MONITORING REPORT
Action Taken Date Name Remarks
Complaint acknowledged fromcomplainant
Complaint assessment
Investigation of Complaint
Resolution of Complaint
Information to Complainant
Corrective actions
Corrective actions verified
Complaint closed
Noted by:
ARD for
183
DOST

Regional Office 02
184
DOST
DOST REGIONAL OFFICE II PROFILE
Mandate:
Executive Order No. 128 mandates the Department to “provide central

direction, leadership and coordination of scientific and technological efforts
and ensure that the results therefrom are geared and utilized in areas of
maximum economic and social benefits for the people”.
Long-term Vision:
The DOST is the “provider of world-class scientific, technological and

innovative solutions that will lead to higher productivity and better quality
of life.”
Intermediate Vision:
The lead STI hub for fair and excellent service.

Mission:
Provide central direction in the collaborative development and utilization

of Science, Technology and Innovation in building smarterand disaster
resilient communities.
Service Pledge:
We commit to:
1. Formulate and adopt a comprehensive National Science and
Technology Plan;
2. Promote, assist and where appropriate, undertake scientific and
technological research and development to include services to the
different disciplinal sectors and industries;
3. Promote the development of indigenous technology and adaptation
and innovation of suitable imported technology;
185
DOST
4. Promote, assist and where appropriate undertake the transfer of the
results of scientific and technological research and development, to
their end-users;
5. Develop and maintain an information system and databank on science
and technology for use of both the public and private sectors;
6. Develop and implement, together with other entities concerned,
programs for strengthening scientific and technological capabilities in
the relevant disciplines through manpower trainings, and through
infrastructure and institution building and rationalization, in both public
and private sectors;
7. Undertake policy research, technology assessment studies, feasibility
studies and technical studies; and
8. Promote public consciousness in science and technology.
186
DOST
External Services
187
DOST
1. Program Small Enterprise Technology Upgrading Program (SETUP 2.0)

This procedure presents the details on how the SETUP services is being availed. It covers all requests for
technology transfer assistance from receiving of request from Customers to releasing of Innovation Fund.
It serve as a comprehensive guide in providing technology transfer services to Customers particularlythose

intending to establish new technology-based enterprises or upgrade existing ones.
Office or Division: Field Operation Services/Provincial Science and Technology Centers

Type of Transaction: G2B/G2G
Who may avail: Any Filipino public or private citizens, LGUs, Schools, NGos/POs, MSMEs who
are interested to establish technology based enterprise or upgrade existing ones.

1. Letter of Intent (1 copy) Prepared by applicant
2. Photocopy of Department of Trade and Department of Trade and Industry (application to any
Industry permit and Mayor’s Permit (1 DTI office) and Local Government Unit in the
copy) municipality where the business is located
3. Customer Profile Form To be provided by DOST 02
4. Three (3) years audited financial report (1 Prepared by applicant
copy)
5. Five (5) years projected Income Statement Prepared by applicant
(1 copy)
6. Photo of Official Receipt of the business Prepared by applicant
and checking account of the
business/applicant (1 copy)
7. Pre-PIS Prepared by DOST 02 personnel
8. Technology Needs Assessment Prepared by DOST 02 personnel
9. Project Proposal Prepared by applicant to be assisted by DOST 02
personnel
10. Canvass from three (3) suppliers for the Prepared by applicant
price of the equipment/technology
assistance to be availed
11. Regional Technology Evaluation Prepared by RTEC members
Committee (RTEC) Report
12. Memorandum of Agreement (MOA) Prepared by DOST 02 personnel
AGENCY FEES TO PROCESSING PERSON
CLIENT STEPS
ACTIONS BE PAID TIME RESPONSIBLE
188
DOST
1.Submits letter of intent Conduct initial
to avail of SETUP interview to
assistance to the determine if the PSTC personnel
PSTCs office or thru request is None
email/messenger/courie viable/feasible
r
2.Accomplish TNA Inform the 1 Day PSTC personnel

application proponent for the None
schedule of TNA
3.Proponent to submit
complete requirements Conduct of TNA 1 day PSTC personnel
to PSTC
Prepare TNA Report 1 day PSTC personnel
Prepare Proposal None
Submit to DOST 1 hour RPMO

Regional Office for
document review
Submission of 2 to 5 minutes DOST Regional Office

documents to RTEC SETUP staff
team for evaluation
4.Allow the RTEC tovisit Conduct of RTEC
the business production team evaluation 1 day RTEC members
center; be interviewed
and answer RTEC
queries (ifnecessary) Preparation of None RTEC members and
RTEC Report 1 day PSTC staff
Provide PSTC
concerned on the 1 hour Region Staff
RTEC team
comments and
suggestions (Call
via SMS, email and
other electronic
means)
Revise RTEC report

incorporating the 2 hours PSTC Staff
comments
189
DOST
5. Processing of the Submission of
documents (Wait for evaluation report. 4 hours RTEC Team
further notice) None
Regional Director to
approve/ 4 hours Regional Director
disapprove proposal
6. Receives letter of PSTC Director to
approval/disapproval sign all required Provincial Director
documents and None 1 hour
(For approved proposal: submits to DOST
proponent receives Regional Office
copy of draft MOA for his
review and signature)
SETUP Center 2 hours Regional Director and
Submits to PSTC the Manager and the RPMO to sign MOA
signed MOA Regional Director to
sign MOA None
7.Processing of the fund Check
release of assistance completeness of 4 hours SETUP Project staff
(Wait for further notice) documents
Submit TNA Report, Budget Officer

SETUP Proposal, Accountant
RTEC report, MOA None Cashier
and other required 4 hours
documents to the
Finance and
Administrative
Support Services for
the processing of
SETUP funding
assistance
8.Attend the awarding Conduct of 37 Post RD,
of SETUP assistance awarding ceremony Dated ARDs and other staff
Checks for in-charge
the refund 2 hours
of the total
amount of
assistance
and option
to buy
TOTAL: None 7Days, 3

END OF TRANSACTION hours, and 5
minutes
190
DOST
Regional Science and Technology Laboratory (RSTL)
CHEMICAL TESTING LABORATORY
 Proximate analysis of Food and Feed

 Nutrition Facts Computation
 Physico-Chemical Testing for Drinking Water, Surface & Ground Water
 Phytochemical Screening
MICROBIOLOGICAL TESTING LABORATORY

Microbiological test (pathogen and non-pathogen) in food, feed and water
 Sensitivity Testing of Microorganisms against plant extract and products
REGIONAL METROLOGY LABORATORY
 Big and small volume calibration (tanker, buckets, laboratory glasswares

 Test weights calibration – F Series and M Series
 Laboratory, Industrial and Commercial Balances calibration
Office or Division: Field Operations Services

Type of Transaction: G2B, G2G
Who may avail: a. LGUs
b. Schools
c. NGOs/POs
d. MSMEs
e. NGAs
f. Students
g. All interested parties
191
DOST
Required Sample:
Chemical Testing:
Liquid: 1000 mL Minimum
Solid: 500 Grams Minimum
Microbiology Testing:
Liquid: 500 mL Minimum
Solid: 500 Grams Minimum
For referral transcations: requirements to be determined by Testing Laboratory
192
DOST
193
DOST
STEPS CUSTOMER AGENCY ACTION REQUIRED SAMPLE PERSON TIME
ACTION FEES REQUIREMENTS RESPONSIBLE
1 Submits Customer Relations Customer 3

Sample Officer receives and Relations Officer Minutes
evaluates the
request and
condition(s) of the
sample(s).
5
2 Reviews If request isavailable, Chemical Testing: Customer Minutes
Request the CRO prepares Liquid: 1000 mL Relations Officer
the Minimum
REQUEST FORM Solid: 500 Grams
using ULIMS. Minimum
If Not, the customer Microbiology

Relations Officer Testing:
refers the sample(s) Liquid: 500 mL
thru the OneLab Minimum
Referral Network. Solid: 500 Grams
Minimum
For referral
transcations:
requirements to be
determined by
Testing Laboratory
3 Pay The Cashier and the Refer to the Cashier 5

Corresponding Accountant prepares attached Accountant Minutes
Fees Order of Payment schedule of fees
and Official Receipt.
4 Claims Test The Laboratory Customer 3

Report (Once Staff/Customer Relations Officer Minutes
Available or Relations Officer Laboratory Staff
as
indicated in checks the Request
the
Request Form and Official
Form)
Receipt prior to the
Release of Test
Reports.
END OF TRANSACTION
Total 16
minutes
194
DOST
TECHNOLOGY TRAINING
Technology Training involves the transfer of knowledge and/or skills pertaining to a certain
technology. Among the possible modes for technology training are the following: technical lecture,
demonstration, hands-on training, seminar, workshop and combinations of such.
Online Training (known as computer-based training, distance learning, or e-learning)- is a form of

instruction that takes place completely on the internet.
Office or Division: Field Operation Services

Type of Transaction: G2G,G2B
b. Schools
c. NGOs/POs
d. MSMEs
e. NGAs
f. Students/Academe
g. All interested parties
1. Formal request from the client From applicant in any format/template
2. Terms of Reference From DOST 02
3. Training Design From DOST 02
4. Training Programme From DOST 02
5. Evaluation Form From DOST 02
STE CUSTOMER AGENCY ACTION OFFICE/PERSON DURATION FEES REQUIRE
P ACTION RESPONSIBLE OF ACTIVITY -MENTS
Request for Acted upon by Identified 2 hours Letter of

1 training the Regional expert/trainer None request
addressed to the Director or (1 copy)
Regional Director Provincial
or Directors by
Provincial sending or
Directors identifying
experts or
trainers
195
DOST
Presentation and Accomplished
2 acceptance of Presentation & Training coordinator- form of FOS-
Customer on the approval of TOR Aileen Gonzales TTC-08-01
terms of Provincial Directors:
reference: Batanes-Nora
 Duties and Garcia
Responsibilities Cagayan-Sylvia 1 hour
 Date of conduct Lacambra None
 Name of trainer
 Venue Isabela--Lucio
 Title of training Calimag
or seminar Quirino-Rocela
Angelica B. Gorospe
Nueva Vizcaya-
Jonathan
Nuestro
Acceptance of Preparation and Training coordinator- 1 hour Training
3 customer for the presentation of Aileen Gonzales None design (to
training design training design Provincial Directors: beprovided
Batanes-Nora by DOST
Garcia 02)
Cagayan-Sylvia
Lacambra
Isabela--Lucio
Calimag
Quirino-Rocela
Angelica B. Gorospe
Nueva Vizcaya-
Jonathan Nuestro
Collect fees if any Cashier-Micah 1 hour before P1,500.00/ Accomplished
4 (Refer to WI-FASS- Taguba the training day job order form
CASH 07-01 starts and receipt(to
be provided
by
DOST 02)
Participation in Conduct of training Training coordinator- Can be 1-3 Training kit(to
5 the training Aileen Gonzales days None be provided by
Provincial Directors: depending DOST 02)
Batanes-Nora upon the
Garcia nature of the
Cagayan-Sylvia requested
Lacambra training
Isabela--Lucio
Calimag
Quirino-Rocela
Angelica B. Gorospe
196
DOST
Nueva Vizcaya-
Jonathan Nuestro
Strong internet
Conduct of Webinar Can be 2-4 connection
None
hours
Accomplishment Evaluation Training coordinator- 1 hour Training
6 of Training of trainees Aileen Gonzales None evaluation
Evaluation Form Provincial Directors: form(to be
Batanes-Nora provided by
Garcia DOST 02)
Cagayan-Sylvia
Lacambra
Isabela-Marcelo
Miguel
Quirino-Lucio
Calimag
Nuva Vizcaya-
Jonathan Nuestro
Webinar Team None

Evaluation of 10-20 minute Webinar
Speakers evaluation
form will be
sent thru
registered
email address
of participants
Analysis of the CSF Training coordinator- 1 hour Training
7 every quarter Aileen Gonzales None evaluation
Provincial Directors: forms per
Batanes-Nora conduct of
Garcia training(to be
Cagayan-Sylvia provided by
Lacambra DOST 02)
Isabela--Lucio
Calimag
Quirino-Rocela
Angelica B. Gorospe
Nueva Vizcaya-
Jonathan Nuestro
Application of the Monitoring of Training coordinator- 2 hours Accomplished
8 knowledge training impact Aileen Gonzales None form of FOS-
gained/learned after 6 Months Provincial Directors: TTC-0821 (to
from the training (report Batanes-Nora be provided by
preparation/analysi Garcia DOST 02)
s on the 7th month) Cagayan-Sylvia
Lacambra
197
DOST
Isabela--Lucio
Calimag
Quirino-Rocela
Angelica B. Gorospe
Nueva Vizcaya-
Jonathan Nuestro
END OF TRANSACTION Total 5 days
198
DOST
PACKAGING AND LABELING
Provision of structural design base on mandatory labeling and proper packaging in accordance
to functionality for longer shelf life and better product quality.

b. SUCs
c. NGAs
d. NGOs/POs
e. MSMEs
f. All person who are interested

1. Request Letter From applicant in any format/template
2. Project Design Brief From DOST 02
3. Sample of the Products to be packaged From applicant
STEP CUSTOMER AGENCY REQUIRED REQUIREMENTS OFFICE/PERSON DURATION
ACTION ACTION FEES RESPONSIBLE OF
ACTIVITY
Request for Accept
Packaging PDB and None Project Design Center Manager 1 hour
1 design send it to Brief (PDB)-1 (CM) for
through designer copy Packaging-Nora
submission Garcia
of Product
Design Brief
(PDB) to
DOST 02
office or thru
email
Conducts None PSTC/Center 1 hour
initial Sample of Manager
product Products DOST RO2:
evaluation Regional-Nora
thru face Garcia
to face or Provincial Directors:
Batanes-Nora
virtual
Garcia
Cagayan-Sylvia
Lacambra
Isabela--Lucio
Calimag
Quirino-Rocela
Angelica
Gorospe
199
DOST
Nueva Vizcaya-
Jonathan Nuestro
2 Designer None Maximum of Designer 3 days
prepares three (3)
design designs will be
prepared by the
designer and
send back to
customer via
email for
critiquing and
acceptance
3 Design for If design is Php 2 days
critiquing and approved 1,200.00 Designer
approval by the for design CM-Nora Garcia
customer, with mock Customer
signing of up (at least
terms of 50 pcs)
Reference
(TOR )
4 Reproduction Evaluate Fees for CM-Nora Garcia 1 day
of Design complianc reproductio
e to n shall be
Mandatory borne by
labeling the
customer
END OF TRANSACTION Total 6 days & 2
hours
200
DOST
HOW TO AVAIL S&T UNDERGRADUATE SCHOLARSHIPS PROGRAM
The S&T Scholarships is one of the programs of the Department of Science & Technology thru
Science Education Institute that provides scholarship slots for thosestudents who met the required
documents and passed the qualifying examination. He/she will pursue a Bachelor of Science degree
in the field of science, mathematicsand engineering and will be provided with financial benefits.
Office or S&T Scholarship

Division:
Type of G2B
Transaction:
Who May Avail:

DOST-SEI S&T Undergraduate Scholarship (RA7687 & Merit)Qualification of Applicant
CRITERIA RA MERIT
7687
Natural-born FILIPINO CITIZEN
Poor, talented and deserving student who belongs to a / X

family whose socio-economic status does not exceed
the set values of certain indicators as approved by the
Advisory Committee
Member of the STEM strand senior high school / /

graduating class;
Member of the top five percent (5%) of the Non-STEM /

/
strand senior high school graduating class
A resident of the municipality for the last 4 years as / X

attested by the barangay/school records
Be of good moral character / /
201
DOST
Junior Level Science Scholarships (JLSS)- Qualification of Applicant
RA RA
MERIT
CRITERIA 10612 7687
Natural-born FILIPINO CITIZEN / / /
Poor, Talented and deserving student who X / X
belongs to a family whose socio-economic
status does not exceed the SET VALUES of
certain INDICATORS
REGULAR 2nd YEAR COLLEGE student in an / / /
identified S&T program for AY 2020-2021
Has GWA of at least 83% or its equivalent in / / /
st st
his/her 1 yr. and 1 semester of the second
year in college
Resident of the municipality for the last 4 X / X
years as attested by the barangay chairman
Of Good Moral Character and in Good Health / / /
1.Two (2) 1”x1” pictures From applicant
2.Photocopy of birth certificate From applicant
3.Parent/s Latest Income Tax From applicant
Return/W2/ Employment for OFW/
BIR Certificate of Exemption of Filing
ITR/ Municipal or Barangay Certificate
of Indigency (for RA7687 applicants
only)
4.Electric bills for 3 consecutive From applicant
months for the current year (for
RA7687 applicants only)
5. Affidavit of guardianship (if with From applicant
legal guardian)
6. Certificate of scholarship in high From applicant
school (if applicable)
7. High school statement of account (if From applicant
applicable)
202
DOST
STEP CUSTOMER AGENCY REQUIRED REQUIREMENTS RESPONSIBLE DURATION
ACTION ACTION FEES PERSON OF
ACTIVITY
1 Applicants Guide 1 minute
register in Online applicants None 1. Two (2) 1”x1” DOST-SEI and
Application for and pictures Regional
DOST-SEI answers Scholarship
Undergraduate queries 2. Photocopy of Staff-Cecilia
and Junior Level regarding birth certificate Calagui/Geraldi
Science online ne
Scholarship application 3. Parent/s Latest Cruz/Madelyn
Programs thru Income Tax Bulaqui
the following Online Return/W2/
portal: system Employment for
https://www.scie Application OFW/ BIR
nce- assigns Certificate of
scholarships.ph scholarship Exemption of
category: Filing ITR/
DOST-SEI Municipal or
RA7687 or Barangay
DOST-SEI Certificate of
Merit upon Indigency (for
accomplish RA7687
ing the applicants only)
required
data 4. Affidavit of
information guardianship (if
in the with legal
system. guardian)
E-mail 5. Certificate of
confirmatio scholarship in
n will be high school (if
sent to the applicable)
applicant
for
successful
online
registration
.
2 Online Online DOST-SEI and 5 minutes
uploading of the system None Regional
downloaded assigns Scholarship staff
application form applicants Cecilia
duly in their Calagui/Geraldi
accomplished designated ne
and signed by test Cruz/Madelyn
the signatories venues. Bulaqui
and other
requirements. Applicants
will
Applicants to received e-
sign- in using the mailed
203
DOST
Application ID TEST
provided by the PERMITS
system indicating
the test
venue,
date and
time of
examinatio
n.
END OF TRANSACTION TOTAL 6 Minutes
204
DOST
DEPLOYMENT OF JUAN TIME DIGITAL CLOCK
Installation of digital clocks using the Philippine Standard Time in LGUs and public schools will
synchronize employees and students’ timepieces and devices. It will also help them improve their
time management. It is about time to initiate such action to eliminate the derogatory “Filipino
Time” concept within ourselves and beconstantly aware of managing time efficiently to be of
service to one another. “Being on time” is a gesture to other people’s effort and punctuality.
In addition, an effort to eradicate the “Filipino-time” notion, the Department of Science and
Technology (DOST) urges all Filipino to synchronize their timekeeping devices with the official
Philippine Standard Time (PhST). This initiative is in accordance with Republic Act 10535 or the
Philippine Standard Time Act of 2013 or the Philippine Standard Time Act that is requiring all
national and local government offices as well as broadcasting organizations to display PhST as
provided by the DOST PAGASA, the country’s official timekeeper.
Office or Division: Technical Operations Services
Type of Transaction: G2G, G2B,
b. SUCs
c. Public Schools
d. Private organizations
1. Request Letter (1 copy) From client
2. Memorandum of Understanding (MOU) From DOST 02

STEP CUSTOMER AGENCY ACTION OFFICE/PERSON DURATION FEES REQUIRE-
ACTION RESPONSIBLE OF MENTS
ACTIVITY
1 Submit reques Receive request letter Head of Agency o 30 minutes None Request
t r
letter (1 copy) to for action / Approval Office-in-Charge Letter (1
Office of of request copy)
Regional
Director
2 Signing of Signing of Requesting Agency: None
Memorandum of Memorandum of Provincial Governor /
Understanding Understanding (MOU) City/Municipal Mayor / 1 day
(MOU) / If LGU Barangay Captain /
pass a resolution Disaster Risk
allowing the Reduction and
Management Officer /
205
DOST
Governor/Mayor Head of Agency or
/ Barangay Public School
Captain to enter
into MOU DOST RO2:
Regional (John Michael
Taguiam)
Provincial Directors
Batanes-Nora Garcia
Cagayan-Sylvia
Lacambra
Isabela-Lucio Calimag
Quirino-Rocela
Angelica Gorospe
Nueva Vizcaya-
Jonathan Nuestro
3 Submit signed Turn-over of device Project Coordinator: None Signed
copy of MOU to and conduct (John Michael (1.5 hrs) MOU
DOST RO2 orientation Taguiam)
(James Respondo)
TOTAL 1 Day & 2
END OF TRANSACTION hours
206
DOST
DEPLOYMENT OF Super STARBOOKS
The Science and Technology Academic Researched-Based Openly Operated KioskS (STARBOOKS),
dubbed as the first Philippine Science and Technology digital library of DOST, is a stand-alone
information source designed to bring science and technology information to the grassroots. It
aims to provide science and technology-based educational and learning resources in various
formats to geographically-isolated schools and local government units throughout the country, as
well as enhance the educational competence of students in its beneficiary schools.
Office or Division: Technical Operations Services
b. SUCs
c. Public Schools
2. Memorandum of Understanding (MOU) From DOST 02

3 copies
STEP CUSTOMER AGENCY OFFICE/PERSON FEES REQUIREMENTS DURATION OF
ACTION ACTION RESPONSIBLE ACTIVITY
1 Submit request Receive Head of Agency NONE Request
letter to Office of request letter or letter (1 ½ day
Regional for action / Office-in-Charge copy)
Director Approval of
request
2 Signing of Signing of Requesting NONE MOU (3 Copies) ½ day
Memorandum of Memorandum Agency:
Understanding of Provincial
(MOU) / If LGU Understanding Governor/
pass a resolution (MOU) City/Municipal
allowing the Mayor/
Governor/Mayor/ Barangay
Barangay Captain/
Captain to enter Principal/
into MOU. Head of Agency
or
Fill up the form Public and
for Partners Send Partners Private
Institutional Institutional School/ SUC
Profile profile to DOST President
STII for the
207
DOST
Institutional DOST RO2:
Code Regional (Moses
(STARBOOKS Bulauan)
LICENSE)
Provincial
Directors:
Batanes-Nora
Garcia
Cagayan-Sylvia
Lacambra
Isabela-Lucio
Calimag
Quirino-Rocela
Angelica
Gorospe
Nueva Vizcaya-
Jonathan
Nuestro
3 Submit signed copy Install Project NONE None ½ day
of MOU to DOST STARBOOKS Coordinator
R02 Software Moses Bulauan
4 Attend the Conduct Project NONE None ½ day
mandatory Orientation Coordinator
Orientation training (Moses
training Bulauan)
END OF TRANSACTION TOTAL 2 days
208
DOST
Assistance to Membership of R&D - Related Organizations
The service assists aspiring researchers and inventors to be members of R&D relatedorganizations such
as the National Research Council of the Philippines (NRCP) andFilipino Inventors Society Producer
Cooperative (FISPC).
NRCP is a collegial body of highly-trained and productive scientists and researchersaddressing the
demand for knowledge, skills, and innovations in the sciences and humanities, to effectively and
efficiently contribute to nation-building and improvement of the quality of life of the Filipino people
by 2025.
FISPC caters Filipino products from different Inventrepinoys and also helping out small businesses
that do not have the fund to market their products.
Office or Division: Research and Development Unit

b. SUCs
c. Schools
e. NGAs
f. Any Interested Individual
4. Required Forms From DOST 02

CUSTOMER COMPLETE OFFICE / PERSON REQUIRED ACTIVITY
STEPS AGENCY ACTION
ACTION REQUIREMENTS RESPONSIBLE FEES DURATION
Submit a letter
Office of the
of request to
Regional Director
the head of the Receive Letter of Letter of Request (1
1 (Angelique None 2 Minutes
agency thru Request copy)
Lasam/Villamor
mail or
Quilang)
messenger
R&D Unit
Inquire about Member-Matt
Provide required
required forms Ezekiel
2 forms to None 2 Minutes
and Abella/Mark Gil
customer
attachments Hizon
Interact withthe
Explain to the R&D Unit
discussion on
3 customer on how Member-Matt None 5 minutes
how to
to accomplish Ezekiel
accomplish
209
DOST
required forms required forms Abella/Mark Gil
and and attachments Hizon
attachments
Receive, review,
R&D Unit
Submit and endorse the Complete Required
Member- Matt
completed submitted Forms and
Ezekiel
4 required forms required forms Attachments which None 5 Minutes
Abella/Mark Gil
and and attachments was provided by
Hizon
attachments to NRCP/FISPC DOST 02
R&D Unit
Accomplish
Member- Matt
Customer CSF(Form to be
Receive Ezekiel
5 Satisfaction provided by DOST None 5 Minutes
accomplished CSF Abella/Mark Gil
Feedback (CSF) 02
Hizon
END OF TRANSACTION TOTAL 19 Minutes
210
DOST
R&D Consultancy Assistance
The service provides its customers with a support mechanism in preparing and managing all kinds of
research and development programs, projects, and activities inthe region.

b. SUCs
c. Schools
e. NGAs
f. Any interested individual
2. Customer Satisfaction Feedback From DOST 02

CUSTOMER AGENCY COMPLETE OFFICE / PERSON REQUIRED ACTIVITY
STEPS
ACTION ACTION REQUIREMENTS RESPONSIBLE FEES DURATION
Submit letter
Office of the
of request to
Regional Director
head of Receive Letter Letter of Request
1 (Angelique None 2 Minutes
agency thru of Request (1 copy)
Lasam/Villamor
email or
Quilang)
messenger
R&D Unit
Member-Matt
Interact with Extend R&D
Ezekiel
2 R&D Unit Consultancy None None 12 minutes
Abella/Mark Gil
Member Assistance
Hizon
R&D Unit
Accomplish
Member-Matt
Customer Receive CSF(Form to be
Ezekiel
3 Satisfaction accomplished provided by DOST None 5 Minutes
Abella/Mark Gil
Feedback CSF 02
Hizon
(CSF)
END OF TRANSACTION TOTAL 19 minutes
211
DOST
Review and Evaluation of R&D Proposal
The service provides a review and evaluation of the submitted R&D proposal using
evaluation criteria. Preliminary funding recommendations will be forwarded to research funding
institutions.
b. SUCs
c. Schools
e. NGAs
f. Any interested individual
2. R&D Proposal From client

3. Required Form From DOST 02
4. Customer Satisfaction Feedback From DOST 02
STEPS
Submit R&D
Office of the
Proposal to
Cover letter with Regional Director
head of Receive R&D
1 attached R&D (Angelique None 2 Minutes
agency thru Proposal
Proposal (1 copy) Lasam/Villamor
email and/or
Quilang)
DPMIS
R&D Unit
Member-Matt
Answer Review of
Ezekiel
2 comments submitted R&D None None 6 hours
Abella/Mark Gil
upon review Proposal
Hizon
R&D Unit
Member-Matt
Submit final Evaluate
Revised R&D Ezekiel
3 revised R&D submitted R&D None 4 hours
Proposal (1 copy) Abella/Mark Gil
Proposal Proposal
Hizon
Submit R&D Unit

Endorse final Final Revised R&D
4 completed Member-Matt None 10 Minutes
revised R&D Proposal(1 copy)
required Ezekiel
212
DOST
forms and Proposal to Abella/Mark Gil
attachments funding agency Hizon
R&D Unit
Accomplish
Member-Matt
Ezekiel
Abella/Mark Gil
Feedback CSF 02)
Hizon
(CSF)
10 hours 15
END OF TRANSACTION TOTAL
minutes
213
DOST
Assistance to Intellectual Property (IP) Registration (DOST Assisted Projects)
Support to Intellectual Property Registration is provided to DOST- assisted projects. This includes
fees for the IP application, coaching and technical advisoryto customers and linkaging to other
DOST attached agencies (e. g. DOST -TAPI)who offers assistance to application and promotion of
Intellectual Property rights.
Who may avail: a. Researchers
b. MSMEs
c. Inventors
1. Request letter c/o customer
2. Invention disclosure form DOST R2
3. Disclosures (manuscript, reports) c/o customer
4. Application form DOST R2
STEPS
Submit letter
of request to Office of the
head of Regional Director
Receive letter
1 agency thru (Angelique None 2 Minutes
of request
email, Lasam/Villamor
messenger, Quilang)
courier.
R&D Unit
Inquire about
Provide Member-Matt
forms and
Required Ezekiel
2 attachments None None 2 Minutes
forms to Abella/Mark Gil
thru videocall
customer Hizon
or email
Interact with
the discussion Explain to the
R&D Unit
on how to Customer on
Member-Matt
accomplish how to
Ezekiel
3 required accomplish None 5 minutes
Abella/Mark Gil
forms and required forms
Hizon
attachments and
thru videocall attachments
or email
214
DOST
Submit Receive, R&D Unit
4 completed review, and Member-Matt None 2 Minutes
required endorse Ezekiel
forms and submitted Abella/Mark Gil

attachments required forms Hizon
thru email and
attachments.
R&D Unit
Accomplish
Member-Matt
Ezekiel
Abella/Mark Gil
Feedback CSF 02)
Hizon
(CSF)
END OF TRANSACTION TOTAL 14 minutes
215
DOST
INTERNAL SERVICES
216
DOST
REQUEST FOR LEAVE APPLICATION
This involves processing of request for leave application from DOST

permanent personnel.
Office Division Administrative Division

Classification Simple (on the assumption that all signatories are
present
Type of Transaction G2G-Government to Government (Internal)
Who may avail Vacation Sick Special Maternity Paternity
Leave Leave Privilege Leave (ML) Leave (PL)
(VL) (SL) Leave
Permanent DOST 02
personnel x x x
Permanent Female DOST x
02 personnel
Permanent Male DOST 02 x
personnel
Vacation Leave/Sick Leave/Special Privilege
>One (1) copy of Application for Leave
Form (CSC Form No. 6 Revised 1998) HR Office
MATERNITY LEAVE
>One (1) copy of Application for Leave HR Office
Form (CSC Form No. 6 Revised 1998)
>Medical Certificate or Notice of OB –GYN Concerned
Pregnancy from OB-GYN
>One (1) copy of Clearance Form (CSC HR Office
Form No. 7, Revised 2018)
Paternity Leave
>One (1) copy of Application for Leave HR Office
Form (CSC Form No. 6 Revised 1998)
>Marriage Certificate/Contract NSO/File of Personnel
>Medical certificate of the wife that is due
for delivery OB –GYN Concerned
217
DOST
OFFICE /
CUSTOMER REQUIRED ACTIVITY
STEPS AGENCY ACTION PERSON
ACTION FEES DURATION
RESPONSIBLE
Files
application in
1 Receives application, HRMIS System None 3 minutes
the HRMIS
System
FASS-Mary Ann
Division Chief
Maglasin
approves applicationof
TOS-Teresita
2 leave in the system None 3 minutes
Tabaog
and forward to Office
FOS-Virginia
of Regional Director
Bilgera
Regional Director
approves/disapprove Sancho A.
3 leave application and Mabborang None 3 minutes
forward to the HR Regional Director
office
Personnel checks
4 approval/disapproval None 3 minutes
in the system
218
DOST
REQUEST FOR PERSONNEL RECORDS

This involves processing of request for personnel records from DOST personnel
whether permanent or COS/JO and whether still working in DOSTor not.
Classification Simple -on the assumption that the requested
documents (i.e service record of retired personnel) are
still with the HR section
Who may avail >DOST 02 permanent Employee
>DOST 02 COS/JO
>Separated/Resigned/Retired DOST 02 Personnel
Request for Personnel Records
>Request letter Personnel Requesting
OFFICE /
RESPONSIBLE
Receives and checks Ms. Junivie
Files letter
1 request slip and Langcay, PA I None 3 minutes
request forwards it to HR
HR prepares, reviews, FASS-Mary Ann
2 and signs requested Maglasin None 2.5 hours
document
Release the requested Ms. Junivie
3 document to the Langcay, PA I None 8 minutes
customer
219
DOST
REQUEST FOR OFFICE CLEARANCE

This service involves processing of office clearance of DOST 02 personnelwhether
permanent or not, whether still working in DOST 02 or not.

Classification Complex -on the assumption that the applicant
submitted all the required documents of the signing
officer/official)
Type of G2G-Government to Government (Internal)
Transaction
>DOST 02 COS/JO
>Separated/Resigned/Retired DOST 02 Personnel
REQUIREMENTS
>Four (4) copies of Clearance Form HR Office

(CS Form No.7 Revised 2018)
> Inventory and Transfer of Property Office
Equipment Form
>Certificate of Files transferred/turn- Customer
over
OFFICE /
RESPONSIBLE
>Property section
Fills up four
receives clearance.
(4) copies of
>Clear/sign the
Clearance Ms. Sonia
clearance form once
Form Mamauag
1 the assigned None 6 hours
(CS Form Admin. Officer V
equipment has
No.7 (Supply)
completely inventoried
Revised
and transferred to
2018)
other end user.
>Forward signed
clearance to HR
220
DOST
HR clears/sign the
clearance as to
FASS-Mary Ann
administrative case
2 Maglasin None 8 minutes
and other personnel
concern and forward
to accounting section
Accounting clear/signs
the clearance as to
disallowance and Ms. Nancy
3 other financial Guimmayen None 25 minutes
obligation and Accountant III
forwards it to the
cashier section
Library clear/signs the
clearance as to the Ms. Cecilia
4 books borrowed Calagui, SRS II None 25 minutes
forwards it to the office
of Regional Director
Regional Director
approves clearance of
personnel clearing Dir. Sancho A.
5 him/her from work- Mabborang None 6 hours
related, money and Regional director
property
accountabilities
Furnish the customer Ms. Junivie
6 of the approved Langcay None 5 minutes
clearance PA I
221
DOST
REQUEST FOR ISSUANCE OF SUPPLIES/EQUIPMENT
This service involves issuance of office supplies/equipment to DOST 02
personnel.
Office Division Administrative Division (supply section)
>DOST 02 COS/JO

>1 copy of RIS Form Property Office
OFFICE /
RESPONSIBLE
>Supply section
receives RIS and
checks the availability
of supplies/equipment
Personnel to in the stock room
accomplish >If not available,
two (2) return the RIS to the
copies of requisitioning office for
Ms. Sonia
Requisition the preparation and
Mamauag
1 and Issue approval of purchase None 1.5 hours
Admin. Officer V
Slip (RIS) request.
(Supply)
and forwards >If available, issue the
to the supplies/equipment
property needed and secure
section signature of the
requestor in the
“received by” portion
of the RIS.
222
DOST
Prepare MRSMI and
attached RIS and Ms. Luzviminda
2 forward report to Bucayu None 45 minutes
accounting section for Admin.Aide
posting
FEEDBACK AND COMPLAINTS MECHANISM
How to send feedback Clients may tender their feedback by accomplishing a
CSF Form available at any office and dropping in any
CSF Dropbox located at every office of the DOST
Central Office.
Feedbacks can also be sent thru the email address of

the concerned offices. (Refer to the list of offices with
contact details on the following document).
How feedbacks are processed Feedbacks are collated and analyzed by each office and
forwarded to the ISO Secretariat for
Management Reviews.
How to file a complaint Complaints can be filed at the designated Information
Desk of the DOST 02 offices.
How complaints are processed All complaints received by the DOST 02 are coursed
thru the Assistant Regional Directors and addressed by
the concerned office.
223
DOST
Contact Information of CCB, PCC, Contact Center ng Bayan
ARTA Mobile No.: 0908-881-6565
Telephone No.: 1-6565
Website: http://contactcenterngbayan.gov.ph/
Presidential Complaint Center
Address: Bahay Ugnayan, J.P. Laurel Street Malacañang,
Manila
Telephone Nos.:
1. +63(2)-8736-8645
2. +63(2)-8736-8603
3. +63(2)-8736-8629
4. +63(2)-8736-8621(Fax)
Anti-Red Tape Authority
Telephone Nos.:
1. +63(2)-478-5091
2. +63(2)-478-5099
Website: [email protected]
224
DOST
OFFICE CONTACT DETAILS
Contact
Office Name Location Tel No. Email Address
Person
ORD-(078)
396-0763
Ms. Mary Ann
TOS-(078)
Maglasin
Carig Sur, 396-0546
DOST Regional Ms. Teresita
Tuguegarao FOS- [email protected]
Office 02 Tabaog
City, Cagayan (078)396-
Ms. Virginia
0720
Bilgera
RSTL(078)
396-1897
Carig Sur,
Provincial Science Tuguegarao
0975241710 Engr. Sylvia [email protected]
and Technology City, Cagayan
9 Lacambra om
Center (Cagayan)
Provincial Science ISU Compound,

0916636772 Mr. Lucio
and Technology Echague, [email protected]
7 Calimag
Center (Isabela) Isabela
Provincial Science QSU Ms. Rocela

090794150 Pstcquirino.dost02@g
and Technology Compound,Caba Angelica
92 mail.com
Center (Quirino) rroguis, Quirino Gorospe
Provincial Science NVSU

and Technology Compound, 09261228 Engr. Jonathan dostnuevavizcaya@yaho
Center (Nueva Bayombong, 837 Nuestro o.com
Vizcaya) Nueva Vizcaya
Provincial Science
09278390 Ms. Nora Dost.pstc.batanes@gmail
and Technology Basco, Batanes
265 Garcia .com
Center (Batanes)
225
DOST
DEPARTMENT OF SCIENCE AND TECHONOLOGY

REGIONAL OFFICE NO. III
226
DOST REGIONAL OFFICE III PROFILE
Mandate:
Executive Order No. 128-Mandates the Department to “provide central direction, leadership
and coordination of scientific and technological efforts andensure that the results there from
are geared and utilized in areas of maximumeconomic and social benefits for the people”.
Vision:
By 2022, Region III shall have developed a wide range of globally competitivegender sensitive
products and services which have high science, technology and innovation content for a
better quality of life.
Mission:
Lead in harnessing science, technology and innovation to improve the overall productivity and
competitiveness towards sustainable development in Region III.
Service Pledge
I, of having been appointed to the position
of hereby solemnly swear, that I will
faithfully discharge to the best of my ability, the duties of my present position and of all others
that I may hereafter hold under the Republic of the Philippines;that I will bear true faith and
allegiance to the same; that I will obey the laws, legal orders, and decrees promulgated by
the duly constituted authorities of the Republic of the Philippines; and that I impose this
obligation upon myself voluntarily, without mental reservation or purpose of evasion.
SO HELP ME GOD.
227
External Services
228
1. Application for Innovation Enabling Funds
Provision of technological assistance to Micro, Small and Medium Enterprises(MSMEs) to
improve productivity and competitiveness - Innovation-Enabling Fund (iFund)
Office or Division: SETUP / Technical
Who may avail: Micro, Small and Medium Enterprises
a. Letter of Intent to avail of SETUP assistance, The proponent needs to write Letter of Intent
stating commitment to refund the iFund support (LOI) addressed to the Regional Director, Dr.
and cover the insurance cost for the acquired Julius Caesar V. Sicat, Office of the Regional
equipment; Director, D.M. Government Center, Maimpis,
City of San Fernando, Pampanga
b. Fully accomplished DOST TNA Form 1 Form will be provided by concerned DOST -
Provincial Science & Technology Center
(PSTC)
c. SETUP Project Proposal Form will be provided by concerned DOST -
Provincial Science & Technology Center
(PSTC)
d. Copy of Business permits and licenses Secure updated permits/ licenses from LGU,
FDA, DENR & other applicable regulatory
agencies
e. Certificate of Registration (Single Proprietorship, Secure valid registrations from DTI, SEC or
Partnership, Corporation, Cooperative) CDA, whichever is applicable
f. Photocopy of official receipt of the firm Secure copy of official receipts registered from
BIR
g. Articles of incorporation (if applicable) Secure Articles of Incorporation submitted to
SEC or CDA (if applicable)
h. Board resolution authorizing availment of If Corporation, Cooperative or Association, the
assistance and designating authorized signatory board creates a resolution authorizing
availment of SETUP assistance and
designates authorized signatory
i. Financial Statements for the past three (3) years Secure latest Financial Statements for the past
three years, notarized or audited CPA signed
j. Sworn affidavit of applicant of no relation to RD Proponent secures sworn affidavit of no
up to 3rd degree of consanguinity and affinity and relation to Regional Director and has no bad
no bad debt debt, signed by proponent and notarized
k. Projected Financial Statements Proponent secures 5-year projected financial
statements through the assistance of
accountant
l. Complete technical specifications and design/ Proponent secures from the prospected
drawing/picture of equipment determined in the supplier/ fabricator the complete technical
TNA specifications, design/drawings/picture of the
equipment
229
m. Three (3) quotations from different suppliers/ Proponent secures at least three (3) quotations
fabricators of each equipment from the prospected supplier/ fabricator
FEES PROCE-
PERSON
CLIENT STEPS AGENCY ACTIONS TO BE SSING
RESPONSIBLE
PAID TIME
1. Submit letter of PSTD/ PSTC staff None 1 CD PSTD/ PSTC staff
request or Inquiry conducts initial interview SETUP RPMO staff
Form for program qualification ORD Admin Assistant
For request submitted
thru RO will be recorded
and forwarded to PSTC
2. Prepare for the 2.1 PSTC coordinates None 20 CD PSTD/ PSTC staff
conduct of the schedule on the
Technology Needs conduct of TNA
Assessment by 2.2 PSTC forms a TNA DOST personnel
providing relevant team composed of
information of the PSTC / RO technical
business staff / technical
expert from DOST PSTD/ PSTC staff
2.3 Prepare TNA report
3. Prepare and submit 3.1 SETUP RPMO None 14 CD SETUP RPMO staff
comprehensive performs preliminary
project proposal with evaluation of the
corresponding proposal and set
documentary schedule of SETUP
requirements, and en banc (RTEC
participate / attend in evaluation)
the SETUP en banc 3.2 RTEC undertakes 14 CD DOST III RTEC
meeting (RTEC review and
evaluation) evaluation of the
proposal
3.3 SETUP RPMO 7 CD SETUP RPMO staff
prepares the RTEC
summary of
evaluation and
forward the report to
the PSTC/ firm
4. Address RTEC 4.1 SETUP RPMO None 5 CD SETUP RPMO staff
concerns, revise the conducts follow-up
proposal and submit review on the viability
additional supporting of the proposal
documents, if 4.2 SETUP RPMO SETUP RPMO staff
necessary prepares the RTEC DOST III RTEC
Report Endorsement
for approval by RD
230
5. Receive Notice of SETUP RPMO prepares None 3 CD SETUP RPMO staff
Approval the Notice of Approval to RD
be signed by RD, copy
forwarded to PSTC/ firm
231
2. Application for Undergraduate Scholarship
Undergraduate Scholarship Application
Office or Division: Technical Division (Scholarship)

Who may avail: Grade 12 Students
Fully accomplished Application Form Download via
http://www.sei.dost.gov.ph/index.php/downloads
Two recent (“1x1”) pictures Prepared by the applicant
Photocopy of Birth Certificate Prepared by the applicant
Parent/s latest year Income Tax Prepared by the applicant
Return/W2/Employment Contract (OFW)/
BIR Certification of Tax Exemption from
Filing of ITR/ Brgy. Certificate of
Indigency.
Electric bill for 3 consecutive months Prepared by the applicant
(current year)
If legal guardian signs application form, Prepared by the applicant
Affidavit of Guardianship
Assessment form or Statement of Account Prepared by the applicant
if applicant is studying from a private high
school
FEES
CLIENT PROCESSING PERSON
AGENCY ACTIONS TO BE
STEPS TIME RESPONSIBLE
PAID
232
1. Submit 1.1 Receives P200.00 1 minute Scholarship Staff
application application form and testing
forms and necessary fee for
necessary requirements Merit
requirements applicant. 5-15 mins. Scholarship Staff
1.2 Evaluate
application if fully
accomplished and
check if required
documents are 5 minutes Scholarship Staff
complete:
1.2.1. Assign
scholarship category
for those applicants 5 working days Scholarship Staff
with complete after the
requirements. deadline
1.2.2. For those with
incomplete
requirement(s) return
the application forms
233
and issue checklist of 1 day Scholarship Staff
requirements to
complete.
1.2.3. For disqualified
applicants, mail the
disqualification letter
along with the personal
documents except for
the accomplished form.
2. Pay Test Receives test fee and 5 minutes Administrative
Fee if issue Official Receipt Officer V
Merit to the applicant. (Cashier
applicant
3. Submit Encode the necessary 5 minutes Scholarship Staff

the data of the applicant to
Official be Undergraduate
Receipt Application
to the Scholarship System
evaluator. (USAS). Issue the test
permit.
234
3. Application for Junior Level Science Scholarship
The S&T Scholarship program aims to encourage and motivate talented Filipino youths to pursue
productive careers in science and technology. It also aims to ensurethe availability of adequate
qualified S&T human resources for the country’s national progress. There are three Undergraduate
Scholarship programs being implemented RA 7687, Merit RA 2067 and Junior Level Science
Scholarship (JLSS RA 10612).
Office or Division: Technical Division

Who may avail: Scholars
A. For local clearance:
I. Request Letter Prepared by applicant
II. Accomplished TRACER form Download via http://www.sei.dost.gov.ph/
(provided by DOST) images/downloads/Tracer2019.pdf
III. Diploma and Transcript of Records
B. For Temporary Clearance

1. A1, A2 and A3 Prepared by applicant
2. Deed of Undertaking of Guarantee letter
3. Official Receipt of cash bond posted or
Original copy of GSIS Surety Bond
4. Photocopy of ID and ITR or Certificate of
Employment of com-maker
C. For Final Clearance
1. A1, A2, A3 Prepared by applicant
2. Certificate/s of Employment/ Service
Record
3. Deposit slip/ Official Receipt refund of
scholarship benefits. (if applicable)
D. For Computation of Remaining Financial
Obligation:
1. A1, A2, A3
2. Certificate of Employment Prepared by applicant
CLIENT STEPS AGENCY ACTIONS FEES PROCESSING PERSON

TO TIME RESPONSIBLE
BE
PAID
235
1. Submit the 1.1. Receive the None.
requirements. requirements.
1.2. For local 5 minutes

clearance:
5 minutes Scholarship Staff
236
237
1.2.1. Verify the 1 day
scholar’s status 5 minutes Regional Director
and records
1.2.2. Prepare the
clearance
1.2.3. Signing of
clearance
1.2.4. Release/Issuance 5 minutes
of clearance Scholarship Staff
5 minutes
1.3. For Temporary
Clearance 1 day
5 minutes Regional Director
1.3.1. Receive the
requirements
1.3.2. Verify the
scholar’s status 5 minutes
and records
1.3.3. Signing of
clearance
1.3.4. Inform scholar of
availability of
clearance thru 5 minutes Scholarship Staff
email / text / call.
1.3.5. Release/Issuance 5 minutes
of clearance.
1 day Regional Director
5-10 working DOST SEI Staff
1.4. For Final days
Clearance 5 minutes
Scholarship Staff
1.4.1. Receive the
requirements
1.4.2. Verify the 5 minutes
scholar’s status Scholarship Staff
and records
1.4.3. Endorsed to SEI
1.4.4. Receive the
document from 5 minutes
SEI
1.4.5. Inform scholar of 5 minutes Scholarship Staff
availability of
clearance thru 1 day
email / text / call. 5-10 working Regional Director
1.4.6. Release/Issuance days DOST-SEI Staff
of clearance Scholarship Staff
5 minutes
Scholar submits 1.5. For Computation DOST SEI Staff
proof of payment. of Remaining
Financial Scholarship Staff
238
5-10 working
1.5.1. Receive the days Scholarship Staff
requirements
1.5.2. Verify the 5 minutes
scholar’s status
and records
1.5.3. Endorsed to SEI 5 minutes
1.5.4. SEI release order
of payment
amount to be
paid thru email /
text / call.
1.5.6. SEI issues final
clearance
availability of
clearance thru
email / text / call.
1.5.8. Release/Issuance
of clearance
239
4. Application for Packaging and Label Design
The assistance involves product packaging and label design to ensure compliance toregulatory
bodies and potentially increase the marketability of the products.
Office or Division: Technical Division
Type of G2C
Transaction:
Who may avail: Any individual who wishes to make his/her label compliant and
committed to adopt the design(s) developed by DOST-Region 3.

1. Packaging and Labelling Design Brief and DOST-Regional Office or any of its Seven (7)
Request Form Provincial S&T Centers (PSTCs)
2. For Nutrient Labelling (Nutrient Facts), DOH-accredited laboratory

copy of laboratory analysis report
3. For Bar Coding Labelling (Bar Code) GS1 Philippines

Barrio Kapitolyo, Pasig City
https://www.gs1ph.org

CLIENT STEPS
1. Submit accomplished 1. Accepts the form None 1-2 Days Packaging
Packaging and and other Coordinator and In-
Labelling Design Brief requirements and house Designer
and Request Form and conducts interview
other requirements with the client in
(Nutrient Facts, Bar regards to his/her
Code, if applicable) to design
DOST-III regional office requirements and
or PSTCs review on the
completeness of the
needed information
2. Execute None 1-3 days Packaging
packaging and label (depending on Coordinator and In-
design services and the complexity house Designer
send/show the initial and number of
design(s) to the designs to be
client developed)
240
3. Appears personally 3. Revise designs None 1-2 days Packaging
(or via phone call, e- based on client’s (depending on Coordinator and In-
mail, text messages, comments and the complexity house Designer
etc.) to give comments suggestions until and number of
and suggestions on the approved designs to be
designs revised)
4. Presents/sends None 1 Day Packaging

revised/final Coordinator and In-
design(s) to client house Designer
(hard/soft copy)
5. Approves the design 5. Keeps a file of None 1 Day Packaging
for adoption the transactions Coordinator and In-
house Designer
241
5. Application for Technology Training
Involves the transfer of certain technologies to improve the knowledge and skills of theworkers through
the conduct of technology trainings, seminars and similar activities. This is likewise, to improve the
over-all productivity and efficiency of the client-beneficiary.
Office or Division: Technical Consultancy and Training (TCT) Services Unit
Type of G2C
Transaction:
Who may avail: Any group or business entity engage in production or manufacturing
and wishes to improve/upgrade the skills of its works for productivity
improvement.

Request Letter and/or Endorsement from DOST-Regional Office or any of its Seven (7)
DOST-III PSTCs Provincial S&T Centers (PSTCs)

CLIENT STEPS
1. Submits request 1. Receives and (depends 1-3 Days TCT Unit/PSTCs
letter to DOST-III acknowledges on the
regional office or submitted request agreed
PSTCs Terms and
Condition)
2. Receives notification 2. Conducts training
needs assessment
of the client and
inform the client on
the actions made
3. Coordinates with 3. For approved (depends 3-10 days TCT Unit

DOST-III personnel in training request: on the (depending on
regards to the agreed the availability of
requirements of the - Taps expert Terms and the expert)
training activities to conduct Condition)
the training;
- Inform the
client and
concerned
PSTCs on
the details of
the training
activities
242
4. Adopts the 4. Assists and (depends 1-5 Days TCT Unit/PSTCs
technology trainings documents the on the (depending on
conduct of the agreed the complexity of
actual training Terms and the training)
Condition)
243
6. Application for Technical Consultancy
Involves the provision of technical consultancy on to improve the over-all productivityand efficiency
of the client-beneficiary.
Office or Division: Technical Consultancy and Training (TCT) Services Unit

Type of G2C
Transaction:
Who may avail: Any group or business entity engage in production or manufacturing
and wishes to improve its over-all productivity.

Request Letter and/or Endorsement from DOST-Regional Office or any of its Seven (7)
DOST-III PSTCs Provincial S&T Centers (PSTCs)

CLIENT STEPS
1. Submits request 1. Receives and None 1-3 Days TCT Unit/PSTCs
letter to DOST-III acknowledges
regional office or submitted request
PSTCs
2. Receives notification 2. Conducts

consultancy needs
assessment of the
client and inform the
client on the actions
made
244
3. Coordinates with 3. For approved None 3-10 days TCT Unit
DOST-III personnel in training request: (depending on
regards to the the availability of
requirements of the - Taps expert the expert)
consultancy activities to conduct
the
consultancy
ngagements
a;
- Inform the
client and
concerned
PSTCs on
the details of
the
consultancy
activities
245
4. Adopts the technical 4. Assists and None 6 months TCT Unit/PSTCs
recommendations documents the
conduct of the
actual consultancy
246
7. Application for Grants-In-Aid (GIA)
The Grants-In-Aid (GIA) program provides grants for the implementation of programs/ projects
identified in the current DOST priorities and thrusts and supports S & T activities classified in the
General Appropriations Act.
Office or Division: Office of the Undersecretary for R&D – Special Projects Division
(OUSEC-RD-SPD)
Type of G2G, G2B
Transaction:
Who may avail: Any Filipino public or private entity with proven competence may
apply for the GIA support of DOST and its grants-giving units,
provided that projects are for the benefit of Filipinos and based in the
Philippines.

4. DOST-III Regional Grants-In-Aid-Program
Requirements to be submitted as
Attachments to the Project Proposal:
a. Endorsement Letter from the Provincial a. Provincial S&T Center

S&T Director (PSTD)
b. Proponent’s Letter of Intent b. Customer/Proponent
(Addressed to the DOST Regional
Director) c. Board of Directors of the
c. Board Resolution for cooperative/association/corporation
cooperatives/associations/
corporations
d. Certificate of Registration (DTI, SEC or d. DTI/SEC/CDA
CDA)
e. License/Permit to Operate Business e. City/Municipal Business Licensing Office
(Mayor’s permit)
f. Organizational Structure/Chart f. Customer/Proponent
g. Plant/project layout (proposed and g. Customer/Proponent
existing) with dimensions
h. Vicinity Map showing the location of h. Customer/Proponent
the project
i. Process flow diagram i. Customer/Proponent
j. Accomplished RGIA Technology j. PSTC
Needs Assessment Forms 1&2
k. Three quotations from different k. Fabricators/Suppliers
fabricators/suppliers
247
CLIENT STEPS
1. Submit complete 1. Accepts the
requirements to the requirements
Office of the and conducts
Regional Director initial review None 3 Days DOST-III Technical
(ORD) or Provincial based on the Staff/ Concerned
Science and GIA guidelines PSTC
Technology Center and priority
concerned thrusts
2. Refers the
proposal to the
concerned PSTC
if submitted at
the Regional
Office
3. Appears personally 3. Conducts
to defend the technical
proposal on the En evaluation of the
Banc session before proposal.
the DOST-III
Technical If the proposal
Evaluation did not pass the
Committee (TEC) evaluation,
informs the None 30-45 Days DOST-III Technical
proponent, Staff and concerned
otherwise, PSTC/Customer-
informs the Proponent
proponent to
address the
comments,
recommendation/
or additional
comments
required (e.g.
revised proposal)
4. Submits an 4. Deliberates and
endorsed detailed approves
proposal detailed None 1 Day DOST-III Technical
proposals and Staff/ ORD
endorses the
same to the ORD
for final approval
5. Presents detailed 5. Approves/
proposal to the ORD Disapproves the None 1 Day DOST-III TEC/ ORD
proposal
248
If approved
without
comments,
249
processes the
approval
documents.
None 1 Day DOST-III Technical
If Disapproved, staff/ TEC/PSTC
informs the concerned
proponent thru
the PSTC
If approved with
comments,
informs the
proponent copy
furnished the
PSTC with the
approval and/or
instructions/reco
mmendations
6. If proposal is 6. Processes the
approved with approval
comments, documents
addresses the (Memorandum
instructions/ of Agreement/ DOST-III Technical
recommendations of Instruction and staff/
the DOST-III TEC approval letter) None 15 Days
with clearance
from the DOST-
III TEC to
facilitate the
release of
funds.
TOTAL: None 51-66 Days
250
CSF Form available at any office and dropping in the
Suggestion Dropbox located at ground floor of the
Regional Office. Accomplished CSF Form can also be
given to the concerned staff.
How feedbacks are processed Feedbacks are collated and analyzed by the each
office and forwarded to the ISO Secretariat for
Management Reviews.
How to file a complaint Facilitate client in filling-out Customer Complaints
Form for either verbal or written
complaints/suggestions. Client may also attach any
written complaint to the form.
How complaints are processed All complaints received will be discussed to concerned
office or personnel. Complaints will be analyzed and
investigated if valid or not. Inform the client of the
result of the investigation by issuing an official letter.
ART Mobile No.: 0908-881-6565

Address: Bahay Ugnayan, J.P. Laurel Street
Malacañang, Manila
Telephone Nos.:
1. +63(2)-8736-8645
2. +63(2)-8736-8603
3. +63(2)-8736-8629
4. +63(2)-8736-8621(Fax)

Telephone Nos.:
1. +63(2)-478-5091
2. +63(2)-478-5099
251
8. Application for Microbial Test of Food and Food Products
Total Coliform and E. coli, Aerobic Plate Count, Salmonella spp. Staphylococcus
aureus Enumeration, Yeast and Molds
Office or Division Regional Standards and Testing Laboratory (RSTL)

(Microbiology Laboratory)
Who may avail Anyone
CHECKLIST FOR REQUIREMENTS WHERE TO SECURE
Samples – two (2) packs of at least 250 grams or mL Customer Relations Officer (CRO).
at RSTL window
Samples to be brought by customer in chilled
condition.
PERSON
AGENCY PROCESSING
CLIENT STEPS FEES TO BE PAID RESPON
ACTIONS TIME
SIBLE
1. Submit samples 1. CRO to check None 5-10mins CRO
to the Customer temperature and RSTL.
Relations Officer encode
(CRO). information
1.1. Print and

issue Technical
Service Request
(TSR) and
Order of
Payment (OP).
2. Verify information 2. Verify and 2-5mins CRO
encoded on the accept samples RSTL
TSR
3. Payment 3. Accept Total Coliform PHP 5-10mins Cashier
payment and and E.coli 1,550
issue Official Aerobic Plate PHP
Receipt (OR) Count 550
Salmonella PHP
spp. 1,000
Staphylococcu PHP
s aureus 800
enumeration
Yeast and PHP
Molds 550
4. Return TSR and 4. Verify None 1-2mins CRO
OR to CRO. payment. RSTL
252
5. Return on or after 5. Analysis None 7-10 working Analysis
the due date Proper days (for
253
printed on the email/courier/pic
TSR. k-up)
6. Present the TSR 6. Verify TSR Php115.00 (courier) 2-3mins CRO
to get the and release RSTL
Certificate of Certificate of
Analysis. Analysis.
7. Customer 7. CRO to None 2-3mins CRO
Feedback provide the RSTL
customer a
Customer
Feedback Form
(CSF)
254
9. Application for Microbial Test of Shelf-life and Establishment ofProduct
Specifications
Shelf-life and Establishment of Product Specifications Testing of Food Products

Customer Information Sheet Customer Relations Officer (CRO)
at RSTL window
Sample Information Sheet Customer Relations Officer (CRO)
at RSTL window
Schedule of Submission of samples Customer Relations Officer (CRO) at
RSTL window.
PERSON
AGENCY PROCESSI
CLIENTS STEPS FEES TO BE PAID RESPON
ACTIONS NG TIME
SIBLE
1. Fill-Out Product 1. CRO to check None 5-10mins CRO
Information Sheet temperature and RSTL.
at RSTL window. encode
information
1.1 Verify
information 1.1. Print and
encoded on the issue Technical
TSR Service Request
(TSR) and
Order of
Payment (OP).
2. Submit samples 2. Verify and None 10-15mins CRO
to the Customer accept RSTL
Relations Officer samples
(CRO).
3. Payment 3. Accept Varies depending on the 5-10mins Cashier
payment and sample matrix.
issue Official Computation.
Receipt (OR) Number of Samples x Tests =
Shelf life testing fee
OR to CRO. payment and RSTL.
give the TSR to
customer.
255
5. Return on or after 5. Conduct None 20 working Analyst
the due date printed sample days.
on the TSR. preparation, Depending
256
testing, on the
computation, sample
and printing of matrix.
Certificate of
Analysis.
6. Present the TSR 6. Verify TSR Php115.00 (courier) 5-10 mins CRO
to get the and release RSTL.
Analysis. Analysis.
7. Customer 7. CRO gives None 2-3mins CRO
Feedback. (Rate the customer a RSTL.
of service Customer
rendered, Feedback Form
Comments, (CSF)
Suggestions,
Complaints)
257
10. Application for Microbial Test of Canned/Bottled Goods
Commercial Sterility

Samples to be brought by the customer CRO at RSTL receiving window
Four (4) bottles of at least 250 g/mL

PERSON
AGENCY PROCESSING
ACTIONS TIME
SIBLE
1. Submit samples 1. CRO to None 5-10mins CRO
to the Customer encode RSTL.
Relations Officer information
(CRO).
1.1 Print and
issue Technical
Service Request
(TSR) and
Order of
Payment (OP).
2. Verify 2. Verify and None 2-5mins CRO
information accept samples RSTL
encoded on the
TSR
3. Payment 3. Accept PHP 3,500 5-10mins Cashier
payment and
issue Official
Receipt (OR)
OR to CRO payment RSTL
5. Return on or 5. Analysis None 20 working Analysis

after the due proper days (for
date printed on email/courier/pi
the TSR. ck-up)
to get the and release RSTL
Analysis. Analysis.
258
customer a
259
Customer
Feedback Form
(CSF)
260
11. Application for Microbial Test of Water
Total Coliform and E. coli, Heterotrophic Plate Count, Thermotolerant Coliform

Sterile sampling bag (nasco bag) CRO at RSTL window
Samples to be brought by customer in chilled condition.

PERSON
AGENCY PROCESSI
ACTIONS NG TIME
SIBLE
1. Submit samples to 1. CRO to check None 5-10mins CRO
the Customer temperature and RSTL
Relations Officer encode
(CRO). information
1.1 Print and

issue Technical
Service Request
(TSR) and Order
of Payment
(OP).
2. Verify information 2. Verify and 2-5mins CRO
encoded on the accept samples RSTL
TSR.
3. Payment 3. Accept Total Coliform PHP 550 5-10mins Cashier
payment and and E. coli
issue Official Heterotrophic PHP 550
Receipt (OR) plate count
Thermotolerant PHP 550
Coliform
OP to CRO. payment. RSTL
5. Return on or after 5. Analysis None 7-10 Analysis
the due date proper working
printed on the days (for
TSR. email/courie
r/pick-up)
261
6. Present the TSR 6. Verify TSR Php115.00 (for courier) 2-3mins CRO
to get the Certificate and release RSTL
of Analysis. Certificate of
Analysis.
262
customer a
Customer
Feedback Form
(CSF)
263
12. Application for Chemical Laboratory Testing of Food and FoodProducts
and Agricultural Products
Moisture, Ash, Total Carbohydrates, Crude Protein, Crude Fat, Crude Fiber, Calcium,Potassium,
Sodium, Total Acidity, Titratable Acidity, Free Fatty Acid, pH, Water Activity, Brix Reading, Nitrite, Salt
as Sodium chloride, Filth, Vitamin C, Arsenic, Lead, Mercury, Cadmium, Copper, Zinc

(Chemistry Laboratory)
Who may avail anyone
Customer Information Sheet Customer Relations Officer (CRO).
at RSTL window
Samples - 2 packs of at least 250 grams each pack. Samples to be brought by customer
PERSON
AGENCY PROCESSI
ACTIONS NG TIME
SIBLE
1. Fill-Out 1. CRO Encode None 5-10mins Customer
Customer Information Relations
Information Officer
Sheet at RSTL (CRO)
window. RSTL
1.1 Print and window.
1.1 Verify issue Technical
Information Service Request
encoded on the (TSR) and
TSR Order of
Payment (OP).
2. Submit samples 2. Inspect and None 10-15mins Customer
to the Customer Accept Relations
Relations Officer Samples. Affix Officer
(CRO). Identification (CRO)
tag. RSTL
window.
3. Payment 3. Accept Moisture PHP 460 5-10mins Cashier
payment and Ash PHP 550 Cashier
issue Official Total PHP 180
Receipt (OR) Carbohydrates
Crude Protein PHP 1000
Crude Fat PHP 1200
Crude Fiber PHP 1380
264
Calcium PHP 1920
265
Potassium PHP 1920
Sodium PHP 1920
Total acidity PHP 560
Titratable PHP 560
acidity
Free Fatty Acid PHP 500
pH PHP 325
Water activity PHP 375
Brix Reading PHP 360
Nitrite PHP 980
Salt as Sodium PHP 700
chloride
Filth PHP 400
Vitamin C PHP 1155
Arsenic PHP 2300
Lead PHP 2300
Mercury PHP 2300
Cadmium PHP 2300
Copper PHP 1920
Zinc PHP 1920
4. Return TSR and 4. Verify None 1-2mins Customer
OP to CRO. payment and Relations
give the TSR to Officer
customer. (CRO)
RSTL
window.
5. Return on or after 5. Conduct None 15 working Registere
the due date printed sample days d chemist
on the TSR. preparation, of
testing, Registere
computation, d chemical
and printing of technician
Certificate of Chemistry
Analysis. laboratory
6. Present the TSR 6. Verify TSR Php115.00 (courier) 5-10 mins Customer
to get the and release Relations
Certificate of Certificate of Officer
Analysis. Analysis. (CRO)
RSTL
window.
7. Customer 7. CRO gives None 2-3mins Customer
Feedback. (Rate the customer a Relations
of service Customer Officer
rendered, Feedback Form (CRO)
Comments, (CSF) RSTL
Suggestions, window.
Complaints)
266
13. Application for Laboratory Test of Nutrition Facts
Nutrition Facts Drafting and Labeling

at RSTL window
Samples - 2 packs of at least 250 grams each pack for Samples to be brought by customer
testing and an additional 3 packs of any size for
computation.
Schedule of Submission of samples Customer Relations Officer (CRO).
at RSTL window.
PERSON
AGENCY PROCESSI
ACTIONS NG TIME
SIBLE
1. Fill-Out Customer 1. CRO Encode None 5-10mins Customer
Information Information Relations
Sheet at RSTL Officer
window. (CRO)
RSTL.
1.1 Verify 1.1 Print and
Information issue Technical
encoded on the Service Request
TSR (TSR) and
Order of
Payment (OP).
to the Customer Accept Samples RSTL
Relations Officer
(CRO).
3. Payment 3. Accept Moisture PHP 460 5-10mins Cashier
payment and Ash PHP 550 Cashier
issue Official Total PHP 180
Receipt (OR) Carbohydrates
Crude Protein PHP 1000
Crude Fat PHP 1200
Sodium PHP 1920
Nutrition Facts PHP 1500
Drafting and
labeling
267
268
customer. (CRO)
RSTL
window.
testing, Registere
RSTL
window.
Complaints)
269
Application for Laboratory Test of Shelf-life and Establishment ofProduct
Specifications
Shelf-life and Establishment of Product Specifications Testing of Food Products

at RSTL window
Sample Information Sheet Customer Relations Officer (CRO).
at RSTL window
Schedule of Submission of samples Customer Relations Officer (CRO).
At RSTL window.
PERSON
AGENCY PROCESSI
ACTIONS NG TIME
SIBLE
Information Sheet Information Relations
at RSTL window. Officer
(CRO)
1.1 Verify RSTL.
Information 1.1 Print and
TSR Service Request
(TSR) and
Order of
Payment (OP).
to the Customer Accept RSTL
Relations Officer Samples
(CRO).
3. Payment 3. Accept Varies depending on the 5-10mins Cashier
payment and sample matrix. Cashier
issue Official Computation.
Receipt (OR) Number of Samples x Tests =
Shelf life testing fee
customer. (CRO)
RSTL
window.
270
the due date printed sample days. d chemist
on the TSR. preparation, Depending of
testing, on the Registere
computation, sample d chemical
and printing of matrix. technician
RSTL
window.
Complaints)
271
Application for Chemical Laboratory Testing of Water and WasteWater
Physical Tests: Conductivity, Turbidity, Total Dissolved Solids, Total Solids, TotalSuspended
Solids, Temperature, Color, Settleable solids
Chemical Tests: Acidity, Alkalinity, Arsenic (Total), Biological Oxygen Demand (BOD), Cadmium
(Total), Cadmium, Calcium (Total), Calcium, Chemical Oxygen Demand (COD), Chloride, Chloride
(residual), Chromium (Total), Copper (Total), Copper, Dissolved Oxygen (DO), Iron (Total), Iron,
Lead (Total), Lead, Manganese(Total), Manganese, Magnesium, Mercury, Nickel (Total), Nickel,
Total Kjeldahl Nitrogen, Oil and Grease, pH, Phosphorous (Total), Potassium (Total), Selenium,
Sodium (Total), Sodium, Silver (Total), Silver, Sulfate, Total Hardness, Zinc (Total),Zinc

at RSTL window
Water and Waste Water Samples - 2 bottles of at least 1.5 Samples to be brought by customer in
liters each bottle. chilled state.
For Oil and Grease samples – 3 Wide-mouth glass bottles

of at least 1 liter each bottle.
For BOD samples – should submitted within 6 hours after

sampling.
PERSON
AGENCY PROCESSI
ACTIONS NG TIME
SIBLE
window. (CRO)
RSTL.
TSR (TSR) and
Order of
Payment (OP).
272
Relations Officer
(CRO).
3. Payment 3. Accept Conductivity PHP 350 5-10mins Cashier
payment and Turbidity PHP 300 Cashier
issue Official Total Dissolved PHP 600
Receipt (OR) Solids
Total Solids PHP 600
Total PHP 650
Suspended
Solids
Temperature PHP 200
Color PHP 250
Settleable PHP 300
solids
Acidity PHP 500
Alkalinity PHP 500
Arsenic (Total) PHP 1500
Biological PHP 1500
Oxygen
Demand (BOD)
Cadmium PHP 1200
(Total)
Cadmium PHP 1000
Calcium (Total) PHP 1000
Calcium PHP 700
Chemical PHP 950
Oxygen
Demand (COD)
Chloride PHP 750
Chloride PHP 980
(Residual)
Chromium PHP 1200
(Total)
Copper (Total) PHP 1200
Copper PHP 1000
Dissolved PHP 500
Oxygen (DO)
Iron (Total) PHP 1200
Iron PHP 1000
Lead (Total) PHP 1200
Lead PHP 1000
Manganese PHP 1000
(Total)
Manganese PHP 1000
Magnesium(Tot PHP 1200
al)
Magnesium PHP 1000
Mercury PHP 1500
273
Nickel(Total) PHP 1200
Nickel PHP 1000
Total Kjeldahl PHP 950
Nitrogen
Oil and Grease PHP 750
pH PHP 350
Phosphorous PHP 450
(Total)
Potassium(Tota PHP 1200
l)
Potassium PHP 1000
Selenium PHP 1500
Sodium (Total) PHP 1200
Sodium PHP 1000
Silver (Total) PHP 1200
Silver PHP 1000
Sulfate PHP 800
Total Hardness PHP 700
Zinc (Total) PHP 1200
Zinc PHP 1000
customer. (CRO)
RSTL
window.
testing, Registere
RSTL
window.
Complaints)
274
Application for Laboratory Test of Natural Products
Dry and Homogenize, Plant Extraction, and Phytochemical Screening

at RSTL window
At least 250 grams of plant sample is recommended. Samples to be brought by customer.
Should be clean and free from any dirt or soil. Whatever is
the declared sample it is ought to be the submitted one. Ex.
Mango leaves (no bark or twigs included).
PERSON
AGENCY PROCESSI
ACTIONS NG TIME
SIBLE
Information Sheet Information Relations
at RSTL window. Officer
(CRO)
1.1 Verify RSTL.
Information 1.1 Print and
TSR Service Request
(TSR) and
Order of
Payment (OP).
Relations Officer
(CRO).
3. Payment 3. Accept Dry and Homogenize - 5-10mins Cashier
payment and If the Sample is submitted Cashier
issue Official fresh and not yet
Receipt (OR) homogenized
Less than 250 g PHP 175
250 g – less than PHP 275
500 g
750 g
1 kg
1 kg – less than 2 PHP 625
kg
275
2kg – less than 3 PHP 825
kg
276
3 kg – less than 4 PHP
kg 1025
kg 1225
kg 1425
kg 1625
kg 1825
kg 2025
9 kg – less than PHP
10 kg 2225
11 kg 2425
Dry –
If the Sample is submitted
fresh but homogenized
500 g
750 g
1 kg
kg
kg
kg
kg 1175
kg 1375
kg 1575
kg 1775
kg 1975
10 kg 2175
11 kg 2375
Homogenize -
277
If the Sample is submitted dry
but not yet homogenized.
500 g
750 g
1 kg
kg
kg
kg 1000
kg 1200
kg 1400
kg 1600
kg 1800
kg 2000
10 kg 2200
11 kg 2400
Plant Extraction A
1. Sample is submitted
without solvent
OR Sample has solvent but

is not enough so there is a
need to add more solvent
2. Sample should be dried

and homogenized otherwise
proceed in Sample Pre-
treatment
Less than 250 g 455

250 g – less than 605
500 g
750 g
278
1 kg
1 kg – less than 2 1515
kg
2kg – less than 3 1665
kg
kg
kg
kg
kg
kg
kg
9 kg – less than 3735
10 kg
11 kg
Plant Extraction B
1. Sample is submitted with
solvent
REMINDER:
Ask the customer what is the
weight of the sample
submitted before they added
the solvent. That will be the
basis for pricing.
Less than 250 g 200
500 g
750 g
1 kg
kg
kg
kg
kg
279
kg
kg
kg
kg
10 kg
11 kg
Plant Extraction C
Sample submitted is the
ethanol extract or water
decoction or liquid part only
Less than 250 mL 175
250 mL– 325
lessthan500mL
500 mL– 425
lessthan750 mL
750 mL – less 525
than 1 L
1 L – less than 2 725
L
2L – less than 3 L 875
L
L
L
L
L
L
9 L – less than 10 1925
L
10 L – less than 2075
11 L
Phytochemical Screening A
1. Sample is submitted
without solvent
280
2. Sample should be dried
and homogenized otherwise
proceed in Sample Pre-
treatment
Less than 250 g 1020
500 g
750 g
1 kg
kg
kg
kg
kg
kg
kg
kg
kg
10 kg
11 kg
Phytochemical Screening B
1. Sample is submitted with
solvent
REMINDER:
Ask the customer what is the
weight of the sample
submitted before they added
the solvent. That will be the
basis for pricing.
Less than 250 g 765
500 g
750 g
1 kg
281
kg
kg
kg
kg
kg
kg
kg
kg
10 kg
11 kg
Phytochemical Screening C
Sample submitted is the
ethanol extract or water
decoction or liquid part only
Less than 250 mL 765

250mL–less than 790
500mL
500mL–less than 815
750mL
750mL– less than 865
1L
L
2L – less than 3 L 1015
L
L
L
L
L
L
282
9 L – less than 10 1365
L
10 L – less than 1415
11 L
already discounted, cannot

be subjected to any
discounted rate.
customer. (CRO)
RSTL
window.
the due date printed sample days. d chemist
testing, Registere
RSTL
window.
Complaints)
283
Application for Jewelry Cleaning

at RSTL window
PERSON
AGENCY PROCESSI
ACTIONS NG TIME
SIBLE
window. (CRO)
RSTL.
TSR (TSR) and
Order of
Payment (OP).
to the Customer Accept jewelry RSTL
Relations Officer
(CRO).
3. Payment 3. Accept PHP 30 per item 5-10mins Cashier
payment and Cashier
issue Official
Receipt (OR)
5. Wait until the 5. conduct None 30 mins Laboratory
jewelry is done cleaning of personnel
cleaning jewelry Chemistry
laboratory
6. Present the TSR 6. Verify TSR None 5 mins CRO
to get the jewelry and release RSTL
jewelry
Feedback. (Rate the customer a RSTL
of service Customer
rendered, Feedback Form
Comments, (CSF)
Suggestions,
284
Complaints)
285
Application for Calibration of Engineering Metrology Equipment
Caliper, Outside Micrometer, Setting Rod, Dial Test Indicator and Dial Gauge, Digimatic
Indicators/Thickness Gauge/Dial Gauge. Height Gauge, Depth Gauge, Pin Gauge, Plug Gauge, Feeler
Gauge, Depth Micrometer, Dimensional Measurement, Steel Rule, Tape Measure, Electronic/Laser
Distance Meter.
Office or Division Regional Metrology Laboratory

at RSTL window
Equipment should be in good condition (no dents, little to Samples to be brought by customer
non-rust)
PERSON
AGENCY PROCESSING
ACTIONS TIME
SIBLE
1. Proceed to 1. CRO verify None 5-10mins Customer
Metrology and check the Relations
Receiving Area. status of the Officer
sample (CRO)
RSTL.
2. Fill-Out 2. CRO to
Customer encode
Information information
Sheet.

TSR (TSR) and
Order of
Payment (OP).
3. Submit samples 3. Verify and 10-15mins CRO
(CRO).
4. Payment 4. Accept Caliper Price 5-10mins Cashier
payment and Up to 150mm 550 Cashier
issue Official 151-200mm 1,000
Receipt (OR) 201-300mm 800
301-450mm 550
286
Outside Price
Micrometer
Up to 25mm 700
287
25-100mm 800
100-150mm 1,000
150-200mm 1,250
200-250mm 1,600
250-300mm 1,800
Setting Rod 550

Dial test 850
Indicator/Dial
Gauge
Digimatic 1,650
Indicators
Height Gauge 1,000
Depth gauge 1,200
Pin Gauge 300
Plug Gauge 850
Feeler Gauge 300
Depth 700
Micrometer
Dimensional 500
Measurement
Steel Rule 500
300mm
Steel Rule 700
>300mm
Tape measure 700
Tape measure 70
additional
length
Electronic/ 1,600
Laser Distance
Meter
IN-PLANT/ON-
SITE
CALIBRATION
CHARGE
Within 50km 2,000

radius from
base laboratory
(per day)
More than 50km 3,000
radius from
base laboratory
(per day)
288
6. Return on or 6. Calibration None 15-20 working Calibration
after the due Proper days (for email/ officer
date printed on courier/ pick-up)
the TSR.
7. Present the TSR 7. Verify TSR 115.00 (courier) 2-3mins CRO
to get the then release RSTL
Analysis. Analysis and
release the
calibrated
sample
Feedback the customer RSTL
a Customer
Feedback
Form (CSF)
289
Application for Calibration Services of Masses
Test Weights
at RSTL window
Equipment should be in good condition (no dents, little Samples to be brought by
to non-rust) customer
PERSON
AGENCY PROCESSING
ACTIONS TIME
SIBLE
Metrology and check Relations
Receiving Area. the status of Officer
the sample (CRO)
RSTL.
2. Fill-Out 2. CRO Encode
Customer Information
Information
Sheet. 2.1 Print and
issue
2.1 Verify Technical
Information Service
encoded on Request
the TSR (TSR) and
Order of
Payment
(OP).
(CRO).
4. Payment 4. Accept Test Weights, Price 5-10mins Cashier
payment and OIML (F Cashier
issue Official Series)
Receipt (OR) Up to 5kg 600
10-20kg 800
25-50kg 1,000
290
Test Weights,
OIML (M
Series)
291
Up to 5kg 450
10-20kg 600
25-50kg 700
6. Return on or 6. Calibration None 15 working Calibration
after the due Proper days (for officer
date printed on email/courier/pi
the TSR. ck-up)
release the
calibrated
sample
a Customer
Feedback
Form (CSF)
292
Application for Calibration of Weighing Devices
Special Accuracy I, High Accuracy II, Medium Accuracy III, Ordinary Accuracy, LoadTest of Elevators,
Load Test of Dumbwaiters
at RSTL window
Equipment should be in good condition (no dents, little Samples to be brought by
to non-rust) customer
On-site
PERSON
AGENCY PROCESSI
ACTIONS NG TIME
SIBLE
sample (CRO)
RSTL.
Information
Sheet.
2.1 Print and
TSR Order of
Payment (OP).
(CRO).
293
4. Payment 4. Accept Special Accuracy I 1,200 5-10mins Cashier
payment and High Accuracy II 1,000 Cashier
issue Official Medium Accuracy 900
Receipt (OR) III
Ordinary Accuracy 800
IV 200kg
Ordinary Accuracy 1500
IV 201-300kg
Ordinary Accuracy 2,500
IV
301-500kg
Ordinary Accuracy 3,000
IV
More than 500kg
Load Testing of 10,000
Elevators
Load Testing of 8,000
Dumbwaiters

6. Return on or 6. Calibration None 15 working Calibration
after the due Proper days (for officer
date printed on email/courie
the TSR. r/pick-up)
release the
calibrated
sample
a Customer
Feedback
Form (CSF)
294
Application for Calibration of Volumetric Equipment
Test Measure, Fuel Dispensing Pump per Nozzle, Road Tanker, Proving Tank,Measuring Pipette,
Volumetric Pipette, Volumetric Flask, Beaker, Graduated Cylinder, Burette, Pipettor.

at RSTL window
non-rust)
PERSON
AGENCY PROCESSING
ACTIONS TIME
SIBLE
sample (CRO)
RSTL.
Information
Sheet.
2.1 Print and
TSR Order of
Payment (OP).
(CRO).
4. Payment 4. Accept Test Measure Price 5-10mins Cashier
payment and (Volumetric) Cashier
issue Official 10L 500
Receipt (OR) 20L 600
Test Measure
(Gravimetric)
10L 1,800
20L 2,000
Fuel 700
Dispensing
295
Pump per
Nozzle
Road Tanker
5,000L and 1,000
Below
6,000-10,000L 1,500
11,000- 2,000
15,000L
16,000- 2,500
20,000L
21,000- 3,000
25,000L
26,000- 3,500
30,000L
31-000- 4,000
35,000L
36-000- 4,500
40,000L
41,000- 5,000
45,000L
46,000- 5,500
50,000L
Proving Tank
100-400L 1,500
500-2,000L 3,000
2,500-4,000L 4,500
Measuring 600
Pipette
Volumetric 600
Pipette
Volumetric 600
Flask
Beaker 600
Graduated 600
Cylinder
Burette 1,500
Pipettor 1,500
6. Return on or 6. Calibration None 15 working days Calibration
after the due Proper (for officer
date printed on email/courier/pic
the TSR. k-up)
5 working days
(Tanker)
296
release the
calibrated
sample
a Customer
Feedback
Form (CSF)
297
Application for Calibration of Pressure Measuring Devices
Pressure Gauge, Pressure Switch Up, Relief Valve, Pressure Controller, PressureIndicator, Pressure
Controller, Pressure Indicator, Pressure Recorder.

at RSTL window
non-rust)
PERSON
AGENCY PROCESSING
ACTIONS TIME
SIBLE
Metrology and check Relations
Receiving Area. the status of Officer
the sample (CRO)
RSTL.
Information
Sheet.
2.1 Print and
TSR Order of
Payment (OP).
(CRO).
4. Payment 4. Accept Pressure 900 5-10mins Cashier
payment and Gauge (UP TO Cashier
issue Official 4,000 PSI)
Receipt (OR) Pressure 900
Switch Up (UP
TO 4,000 PSI)
Relief valve 1,100
(UP TO 500
PSI)
Relief valve 1,600
(UP TO 501-
298
1,000 PSI)
299
Pressure 1,600
Controller
Pressure 1,000
Indicator
Pressure 1,000
Recorder
the TSR. k-up)
release the
calibrated
sample
a Customer
Feedback
Form (CSF)
300
Application for Calibration of Temperature Measurement
Dial/Digital Thermometer/Glass-Filled/Bimetallic Thermometer/RTD Wire/Thermocouple

Wire/Thermocouple Probe, Digital Thermometer (Dual Reading[In and Out]), Temperature
Controller/Temperature Transmitter/Temperature Indicator, Temperature Recorder, Hygrometer,
Thermohygrometer, Thermohygrometer (Dual Reading [In and Out] Temp).

at RSTL window
non-rust)
PERSON
AGENCY PROCESSING
ACTIONS TIME
SIBLE
sample (CRO)
RSTL.
Information
Sheet.
2.1 Print and
TSR Order of
Payment (OP).
(CRO).
4. Payment 4. Accept Dial / Digital 1,700 5-10mins Cashier
payment and Thermometer / Cashier
issue Official Glass-Filled /
Receipt (OR) Bimetallic
Thermometer /
RTD Wire /
Thermocouple
Wire /
301
Thermocouple
Probe
Per Additional 500
test points
Digital 2,900
Thermometer
(Dual Reading
[In and Out])
Temperature 1,800
Controller /
Temperature
Transmitter /
Temperature
Indicator
Temperature 1,800
Recorder
(Single Point)
450
Per Succeeding
Range
Temperature 1,800
Recorder (Multi
Point)
PHP
Per Succeeding 650
Range
Hygrometer 1,000
Thermohygrom 1,700
eter
Thermohygrom 2,900
eter (Dual
Reading [In and
Out] Temp).
IN-PLANT/ON-
SITE
CALIBRATION
CHARGE
Within 50km 2,000

radius from
base laboratory
(per day)
More than 50km 3,000
radius from
base laboratory
(per day)
302
the TSR. k-up)
release the
calibrated
sample
a Customer
Feedback
Form (CSF)
303
Application for Calibration of Controlled Temperature
Freezer / Chiller / Water Bath / Cold Storage / Refrigerated Van, Furnace / Oven /Autoclave /
Smoke House / Incubator.

at RSTL window
non-rust)
PERSON
AGENCY PROCESSING
ACTIONS TIME
SIBLE
sample (CRO)
RSTL.
Information
Sheet.
2.1 Print and
TSR Order of
Payment (OP).
(CRO).
4. Payment 4. Accept Freezer / 2,100 5-10mins Cashier
payment and Chiller / Water Cashier
issue Official Bath / Cold
Receipt (OR) Storage /
Refrigerated
Van,
Per Additional 500

Setting
304
Furnace / 2,100
Oven /
Autoclave /
305
Smoke House
/ Incubator.
500
Per Additional
Setting
the TSR. k-up)
release the
calibrated
sample
a Customer
Feedback
Form (CSF)
306
Application for Calibration of Speed Detector

at RSTL window
non-rust)
PERSON
AGENCY PROCESSING
ACTIONS TIME
SIBLE
sample (CRO)
RSTL.
Information
Sheet.
2.1 Print and
TSR Order of
Payment (OP).
(CRO).
4. Payment 4. Accept Speed 4,000 5-10mins Cashier
payment and Detector Cashier
issue Official Per 1,000
Receipt (OR) Additional
Test
Points
the TSR. k-up)
307
308
release the
calibrated
sample
a Customer
Feedback
Form (CSF)
309
How to send feedback Answer the feedback form in the office
lobby and put it in the feedback and
complaints drop box.
How feedbacks are processed The admin verifies the nature of queries
and feedback within one working day.
The same will be referred to the Office
concerned via email. Upon receiving the
reply from the concerned Office, the client
will be informed via email or phone call.
How to file a complaint Fill out a form provided by the CRO or
submit a complaint letter with the
corresponding information:
- Full name and contact information of the
complainant
- Narrative of the complain
- Evidences
- Name of the person being complained
How complaints are processed 1. All complaints are forwarded to
concerned Technical Manager
2. The Technical Manager will
investigate on the complaints and
will recommend and assigns
corrective action
3. The Assigned personnel will make
corrective actions
3.1. If corrective actions fail the
first time, a review is
conducted for an alternate
corrective action.
3.2. If it still fails, inform
customer
4. The customer will be informed
through writing or through phone.
4.1. All written correspondence
to customer is noted by the
Quality Manager when the
integrity of the
customer/company is in
question, the Regional
Director signs the response
letter.
Contact Information of CCB, PCC, ARTA ARTA:
8-478-5093
[email protected]
310
PCC:
[email protected]
CCB:
[email protected] 881
311
Internal Services
312
Preparation, Approval and Releasing of Checks, Billing andCollection of
Payments
Office or Division: Administrative Division

Type of G2C, G2B
Transaction:
Who may avail: Any suppliers who signified interest to supply DOST III office supplies,
equipment, caterings and DOST III Staff.

Voucher
1. Receive approved vouchers from ORD After preparation and releasing of checks issued,
vouchers are to be submitted to COA.
2. Preparation of checks/LDDAP Vouchers are to be submitted to COA
3. Forwarded prepared checks/LDDAP/ ACIC DOST III Cashier’s Office

for signature of Regional Director
4. Releasing of checks Suppliers and other payments for remittances like
HDMF, SSS, BIR, PHIC and GSIS and other
mandatory expenses.
Billing and Collection of Payments
1. Order of Payment COA
2. Receive Payment LBP and BTR
3. Issue OR Clients/DOST III/SETUP Beneficiary
4. Deposit to the Bank LBP
CLIENT STEPS
Voucher
1. Suppliers and DOST 1. Record in the None 1- 2 days DOST III Cashier’ s
III Staffs. logbook office
received DV
2. Assigns check
number to the
approved DV
3. Prepares
checks, LDDP
and ACIC
4. Verifies
accuracy of data
of the checks
against the DV
313
5. Records in the
logbook the
314
checks/
LDDAP/ACIC
6. Deliver ACIC to
the bank
7. Release checks
to Payees
7.1 LBP
7.1.1 Prep
ares
ATM
Payr
oll
7.1.2 Sub
mit
copy
of
Payr
oll to
the
bank
7.2 Custome
rs
7.2.1 Requ
est
for
OR if
suppl
iers
7.2.2 Requ
ire
for
the
signa
ture
of
DV in
triplic
ate
copie
s
Billing and Collection

of Payments
315
1. RSTL Clients, 1. Fill out Order of None 5 -10 mins. DOST III Cashier’ s
DOST III SETUP Payment (OP) office
Beneficiaries and based on the
Others following kind of
payments:
316
1.1 Refund of
Cash
Advance
1.2 Funding of
Checks
1.3 SETUP
Refund/
Refund of
unexpended
balances of
GIA
1.4 Training Fee
1.5 Testing fee
for
Scholarship
1.6 Others
2. Receive
cash/check from
client
3. Provide original
copy of OR to
customer.
4. Attach duplicate
copy to the Report
of Collections and
Deposits and
forwarded to
Accounting Unit
5. Retain the
triplicate copy.
6. Refer to NGAS
for details.
7. Prepare deposit
slips and remit to
the bank
317
Processing of Disbursement Vouchers
To ensure accurate processing and recording of obligations and disbursements within 10 working
days upon receipt of complete supporting documents and subjectto availability of funds.
Office or Division: Administrative Division- Accounting Division
Who may avail: DOST III Personnel & Suppliers
a. Disbursement Vouchers The claimant needs to attach 2 copies of
accomplished disbursement vouchers duly
signed.
b. Supporting Documents of Claims  Government Accounting Manual (GAM)
Travel Expenses  COA Circular No. 2012-001/ 2017-002
 Certificate of Travel Completed
 Itinerary of Travel
 Travel Order
 Certificate of Appearance
 Accomplishment Report
 Bus Tickets (if any)
 Trip Ticket (if there is toll fee)
 Reimbursement Expense Receipt/ Certificate
Suppliers
 Purchase Request
 Purchase Order/ Job Order
 Sales Invoice/ Statement of Account
 Abstract of Bids
 Requests for Quotation
 Certification or Justification (if no canvass
made)
 Inspection and Acceptance Report
 Tax Certificate
Utilities Expenses
 Statement of Account
 Certification (Official calls)
 Tax Certificate
Gasoline Bill
 Trip Ticket
 Tax Certificate
REIMBURSEMENTS:
Meals
318
 Official Receipts
 Guest List/ Attendance Sheets
 Agenda/ Purpose/ Communication
 Summary of expense
 Purchase Request (if supplies)
 OR’s (Inspected)
 Purpose
 Summary of Expenses
 PR
 Certification to hold Cash Advance
 Certification of No Existing Cash Advance
Upon Liquidation:
 Liquidation report
 Summary of Expense
FEES PROCE-
PERSON
RESPONSIBLE
PAID TIME
1. Submits disbursement 1.1. Receives None 10 working Accounting Clerk
vouchers with complete disbursement vouchers days
supporting documents DV (ORS/ BURS if
applicable) and
supporting documented
information.
1.2. Reviews Accounting Clerk
completeness of
information.
1.3. Certify correctness Accountant III
of vouchers and
information.
Checks availability of
Cash.
1.4. Assigns DV number Accounting Clerk
in the control logbook.
1.5. Signs in BOX C of Accountant III
DV.
1.6. Record in the Accounting Clerk
receiving/releasing
logbook the date of
release and forward to
Head of Agency.
319
Processing and Recording of Obligations and DisbursementsVouchers
To ensure accurate processing and recording of obligations and disbursements within 10 working
days upon receipt of complete supporting documents and subjectto availability of funds.
Office or Division: Administrative Division- Budget Section and Accounting Division

Who may avail: DOST III Region & PSTC staff and Suppliers
a. Obligations Request and Status (ORS) and or DOST III Budget Section or Government
Budget Utilization Request and Status (BURS) Accounting Manual Volume II - Forms
b. Disbursement Vouchers The claimant needs to attach 2 copies of
accomplished disbursement vouchers duly
signed.
c. Supporting Documents of Claims Government Accounting Manual (GAM)
COA Circular No. 2012-001/ 2017-002
Travel Expenses
 Certificate of Travel Completed
 Itinerary of Travel
 Travel Order
 Certificate of Appearance
 Accomplishment Report
 Bus Tickets (if any)
 Trip Ticket (if there is toll fee)
 Reimbursement Expense Receipt/ Certificate
Suppliers
 Purchase Order/ Job Order
 Sales Invoice/ Statement of Account
 Abstract of Bids
 Requests for Quotation
 Certification or Justification (if no canvass
made)
 Inspection and Acceptance Report
 Tax Certificate
Utilities Expenses
 Certification (Official calls)
 Tax Certificate
Gasoline Bill
 Trip Ticket
320
 Tax Certificate
REIMBURSEMENTS:
Meals
 Official Receipts
 Guest List/ Attendance Sheets
 Agenda/ Purpose/ Communication
 Summary of expense
 Purchase Request (if supplies)
 Purpose
 Summary of Expenses
 PR
 Certification to hold Cash Advance
 Certification of No Existing Cash Advance
Upon Liquidation:
 Liquidation report
 Summary of Expense
FEES PROCE-
PERSON
RESPONSIBLE
PAID TIME
1. Submits financial 1.1. Receives and None 10 working Budgeting Assistant
claims and or checks the days
payment to ORS/BURS as to
suppliers correctness and
accuracy of
expenses in
conformance with
budgetary
requirements
1.2. Checks None Budget Officer
availability of
allotment/budget
1.3. Process None Budgeting Assistant
obligation/utilizati
on
1.4. Signs Box A of None Budget Officer
the ORS/BURS
1.5. Records the None Budgeting Assistant
ORS/BURS in
the logbooks and
forward the 2
321
copies of the
ORS/BURS and
other supporting
document s to
the Accounting
Unit
1.6. Receives None Accounting Clerk
disbursement
vouchers DV
(ORS/ BURS if
applicable) and
supporting
documented
information.
1.7. Reviews Accounting Clerk
completeness of
supporting
documented
information.
1.8. Certify Accountant III
correctness of
vouchers and
supporting
documented
information.
Checks
availability of
Cash.
1.9. Assigns DV Accounting Clerk
number in the
control logbook.
1.10. Signs in BOX C Accountant III
of DV.
1.11. Record in the Accounting Clerk
receiving/releasin
g logbook the
date of release
and forward to
Head of Agency.
322
Submission of the Budget Proposal
To ensure proper preparation of budget proposal for DOST- III to be submitted within theset
deadline.
Office or Division: Administrative Division/ Budget Section

Type of G2G
Transaction:
Who may avail: Department of Science and Technology - Central Office
National Budget Memorandum re: Budget Department of Budget and Management site
Call (dbm.gov.ph) – Issuances
Budgetary Documents Needed by the DOST
Central Office DOST Central Office
CLIENT STEPS
1. Sends a copy of 1.1. Prepares None 15 working days Budget Officer,
DOST the required ARD-Finance and
Memorandum for forms in Administrative
the Submission of consultation Services, Supply
Budget Proposals with the Officer and ARD-
for the 3-Year Regional Technical
Period to the Director Operations
Regional Offices
and DOST attached
agencies
1.2. Consolidate None 2 working days Budget Officer

accomplish
ed forms
and forward
to the Office
of the
Regional
Director
1.3. Signs the None 2 working days Regional Director
Budget
Proposal
1.4. Submits the None 1 working day Budget Officer
Budget
Proposal to
the DOST
Central
Office
* Can vary depending on the available days on or before the set deadline by the Central Office
323
Procurement, Inspection and Issuance of Supplies and Materials,Equipment and
Services
Office or Division: Administrative Division (Supply)

Classification: Highly Technical / Complex
Type of G2C
Transaction:
Who may avail: DOST-III Employees and Staff

CLIENT STEPS
1. DOST-III staffs 1.1. Approval / None Upon approval DOST-III Employees
will prepare a Disapproval / Staff
Purchase of PRs by the Agency Head
Request through Agency Head
the system
(PROMIS)
1.2. Prepares None 2-4 working days Supply Unit
Request For
Quotations
(RFQs) For
Common
Supplies that
will be
submitted to
Procurement
Service For
inquiry.
– All Supplies
not available
from PS will
be canvassed
from external
providers.
324
1.3. PRs None 3-5 working days Supply Unit
amounting to
50,000.00
and above
will be
subjected for
PhilGEPS
Posting for
Three (3)
Days.
– Three (3)
RFQs will
325
also be
requested
from
suppliers who
signified
interest in the
Posting
1.4. Preparation None 5-10 mins. Supply Unit
of ORS /
BURS
together with
pertinent
documents:
RFQ,
Abstract and
Purchase
Order (PO)
for
Obligation.
1.5. Awarding of None 1- 15 working Supply Unit
Approved days
Purchase
Order (PO) to
external
provider until
delivered.
1.6. Preparation None For Regional Supply Unit
of Inspection Office (1-3
and working days)
Acceptance
Report once For PSTC’s (5-
delivered. 10 working days)
1.7. Issuance of
Supplies and
Materials to
end users.
1.8. Preparation None 1-3 working days Supply Unit
of
Disbursement
Voucher and
other
supporting
documents:
Delivery
Receipt/Sales
(Charge)
Invoice,
Inspection
Report and
326
Tax
Certificates to
be forwarded
to the
Accounting
Unit for the
Payment
Processing.
327
Provision to use for a short-term absences like sick days and vacation leave.
Office or Division: Human Resource Management
Who may avail: Employees
c. Application for Leave Form Forms available at the Pigeon Hall
d. Fully accomplished Application for Leave Form Human Resource Office – Carmencita G.
Nagoy
FEES PROCE-
PERSON
RESPONSIBLE
PAID TIME
1. The employee 1.1. Receive, None 2 minutes Carmencita G. Nagoy
wishing to file a leave Check the
of absence Application for
accomplishes one (1) Leave Form
copy of an Application
for Leave Form for
signature of the
Department Head or
his/her immediate
supervisor.
2. After the computation 2.1. The ARD- None 2 minutes ARD Belen Q. Garcia
of leave credits is FAS signs the
accomplished, the Application for
AFL is forwarded to Leave Form
ARD-FAS who
approves the
computation on the
AFL.
3. The Application for 3.1. The Regional None 2 minutes Dr. Julius Caesar V.
Leave is forwarded to Director signs Sicat, CESO III
the Office of the the
Regional Director for Application for
final approval. Leave
328
Application for Employment
It is a standard business document which is prepared with questions in order for the HRMPSB to
determine the best candidate to be given the responsibility of fulfilling the work needs of the
agency.
Who may avail: Applicants
a. Application Letter Prepared by the applicant
b. Photocopy of Transcript of Records Prepared by the applicant
c. Photocopy of Birth Certificate Prepared by the applicant
d. Personal Data Sheet Prepared by the applicant
FEES
PAID
1. Applicants 1.1. Post the job None 2 minutes Carmencita G.

can search in vacancy Nagoy
the DOST 3
website and
Bulletin
Board, Civil
Service
Commission
Bulletin
Vacant
Position, Job
Street and
Provincial
Science and
Technology
Centers.
2. Submit 2.1. Receive, Check None 5 minutes Remedios R.

application completeness of Guilas
indicating documents. If
position documents are
applied for not complete,
inform the
applicants on
the
requirements
needed.
329
3. Only
applicants 3.1. Prepare None 1 hour and Human Resource
who are able examination 30 minutes Merit Promotion
to meet the paper and and Selection
Minimum evaluation Board
Qualification sheet. (HRMPSB)
Standards of
the position
applied for will
be called for
the exam and
an interview.
4. The
successful 4.1. Inform the None 10 minutes Remedios R.
applicant is qualified Guilas
advised of the applicant
of the
HRMPSB
decision. .
Employment
papers are
prepared by
the person-in-
charge.
5. The new 4.1. Prepare the list None 5 minutes Remedios R.

employee is of other Guilas
given a list of requirements
other
requirements
that he/she
will have to
submit within
the allowed
period for the
processing of
appointment
with the CSC
330
Staff Development Program
Provision of 100% of the approved seminars/training programs annually.

Who may avail: Employees
REQUIREMENTS
a. Competency Assessment Form HR Office
b. Special Order HR Office

STEPS ACTIONS BE PAID TIME RESPONSIBLE
1. Accomplish Receive, Check the None 1 day HR Staff

Competency level of gap of
Assessment training needs to be Staff
Form with addressed
the Immediate
signature Supervisor
of the
immediate
supervisor
2. Coordinate Registration 1-3 working days HR Staff

with the Provide Special Fee based
immediate Order based on the on the Employee
supervisor/ invitation for the amount
staff seminar required Immediate
concerned Supervisor
the
schedule of Accounting
training
/seminar to Regional Director
be attended
331
DEPARTMENT OF SCIENCE TECHNOLOGY REGIONAL
OFFICE NO. IV-A (CALABARZON)
332
DOST REGIONAL OFFICE IVA (CALAARZON) PROFILE
Mandate
Executive Order No. 128 mandates the Department to provide central direction,
leadership and coordination of scientific and technological effortsand ensure that the
results therefrom are geared and utilized in areas of maximum economic and social
benefits for the people.
Vision
The prime mover in Science, Technology and Innovation for sustainable development ofthe
CALABARZON Region by 2022
Mission
To lead innovative science and technology solutions for sustainable development of
CALABARZON.
Service Pledge
We are committed to provide relevant services to both the government andprivate
sectors in Region IV-A with highest standards of quality and reliabilities within our
capabilities and resources according to customer andall applicable regulatory and
statutory requirements and to continuallyimprove the effectiveness of our QMS in order
to meet customer satisfactionat all times.
We also commit to attend to all our stakeholders in the region, fromMondays to Fridays,
8:00 AM to 5:00 PM, without noon-break, at our regional and field offices.
333
Internal Services
Finance and Administrative Services
Handling Internal Customer Feedback
334
TECHNICAL OPERATIONS DIVISION
Technology Transfer and Commercialization
Small Enterprises Technology Upgrading Program (SETUP)
SETUP is a nationwide strategy of DOST to address the needs and requirements of enterprises through
technology and equipment upgrading, strengthening of innovation capability, increasing productivity and
producing quality products to contribute in the attainment of sustainable and inclusive growth thecountryside.
Office or Division: Technical Operation- Technology Transfer and

Commercialization Regional Project Monitoring Operation
(RPMO)
Type of G2C, G2B, or G2G
Transaction:
Who may avail: MSMEs
None None
ACTIONS BE PAID G TIME RESPONSIBL
E
1. Proceed to 1. Ask the client to fill- None 2 minutes Guard on duty
information/ up visitor’s logbook Regional Office
guard’s desk. and health
2. State purpose of visit declaration
3. Fill-up visitor’s 2. Escort client to
logbook and the waiting area
health declaration 3. Notify the unit to
be visited
4. Proceed to the 4. Verify the purposed None 16 minutes RPMO staff
waiting of visit. Regional
area/lobby and 5. Discuss how to Office
wait for the staff avail SETUP
to address the 6. Ask the location of
concern the business and
provide the contact
details of the
Provincial S&T
Center where
business is located
7. Ask the client if
there are any other
services or
inquiries. If none,
END of transaction
335
5. Return to the 8. Instruct the client None 2 minutes Guard on duty
information/guard’ to officially log out. Regional Office
s desk
TOTAL: None 20 minutes
336
Grants-in-Aid (GIA) Program
To transfer technologies to customers particularly those intending to establish new orupgrade

technology based-enterprises.
Office or Division: Regional Project Monitoring Office (RPMO) – GIA-CBP

Type of G2C, G2B, or G2G
Transaction:
Who may avail: All
None None
E
1. Proceed to 1. Ask the client to None 2 minutes Guard on duty
information/ fill- up visitor’s Regional Office
guard’sdesk. logbook and
2. State purpose health declaration
of visit 2. Escort client to
3. Fill-up visitor’s the waiting area
logbook and 3. Notify the unit to be
health visited
declaration
4. Proceed to the 5. Verify the None 16 minutes RO Focal
waiting purposed of visit. Person/
area/lobbyand 6. Discuss how to RPMO
wait for the staff avail Local GIA staff
to address the 7. Ask the location Regional Office
concern of the business
and provide the
contact details of
the Provincial
S&T Center
where business
is located
there are any
other services or
inquiries. If none,
END of
transaction
337
5. Return to the 9. Instruct the client to None 2 minutes Guard on duty
information/guar officially log out. Regional Office
d ’s desk
TOTAL: Non 20 minutes
e
338
How to send a feedback Fill up Customer Satisfaction Feedback Form (Walk-in),
with the customer rating the services from 1 the lowest and
5 the highest rating of satisfaction and submit to the guard
on duty.
How feedbacks are processed Accomplished Customer Satisfaction Feedback Form (Walk-
in) are compiled and submitted to the TechnicalOperations
clerk for proper recording and filing.
Summary Report of the Customer Feedback is

prepared and processed every end of the quarter.
How to file a complaint Fill up Customer Satisfaction Feedback Form(Walk-in)
item number eight (8).
A formal letter of complaint may also besubmitted in

lieu of this form.
How complaints are processed The complaints received will be investigated in a timelymanner.
Investigations can be through personnel interview, customer
interview, records review, Special Projects process, and other
possible lapses.
The results of investigation will be recorded and a timely

correction and corrective actions will be conducted. The
customers will be informed by the RPMO head of the
implemented action.
However, if the complaints result in a serious offense or

breakdown of the system, the issue will be elevatedto the Top
Management wherein a formal letter of response to the
complaints with the corrective actionsimplemented will be
signed by the Regional Director and will be issued to the
complainant.
Contact Information of CCB, CCB: 0908-881-6565 (SMS)
PCC, ARTA PCC: 8888
ARTA: [email protected] / 1-ARTA (2782)
339
Laboratory Testing and Calibration Services
Regional Standards and Testing Laboratory (RSTL)
Preparation of Price Quotation

Preparation of price quotation upon receiving request from customer
Office or Division: Regional Standards and Testing Laboratory (RSTL)
Type of G2C
Transaction:
Who may avail: Government agencies, NGOs, Academe, Industries, Private
sector, Organizations and civic groups, General public
Request for Quotation Form (OP-006- RSTL Receiving Area
F1) – (1 original)
E
Option 1: 1.1 Check for None 2 days CRO
1. Fill out the Price completeness and (more than RSTL
1week Office
Quotation Request clarity of for outsourced
Form information. analysis)
Acknowledge the
request by affixing
name andsignature
of
Customer Relations
Officer (CRO)
Assigned
laboratory
personnel
1.2 Prepare price
RSTL
quotation according
to customer Office
specification
Lab head or
Asst. lab
1.3 Review and
headRSTL
sign the price
Office
quotation.
1.4 Send the price Assigned

laboratory
quotation tothe personnel
customer RSTLOffice
340
Option 2: 1.1 For phone None 2 days CRO
1. Request for price request. (more than RSTL Office
quotation via Obtain 1week
phonecall or email necessary for
information. outsource
d analysis)
For e-
mailed
request.
Acknowledge
receipt of e-mail.
Obtain/Clarify
the necessary
information.
Turn over
request to
authorized
laboratory.
1.2 Prepare price Assigned

quotation laboratory
according to personnel
customer RSTL Office
specification.
Lab head
1.3 Review
or Asst. lab
and sign the
head
price
RSTL
quotation.
Office
1.4 Send the
price quotation Assigned
tothe customer laborator
y
personne
l
RSTL Office
TOTAL: None 2 days
341
Acceptance of Test Request
Acceptance of test request from customers for testing and/or referral
Office or Regional Standards and Testing Laboratory (RSTL)
Division:
Classification: Simple, Complex
Type of G2C
Transaction:
Option 1: Request for Quotation RSTL Receiving Area
Form (OP-006-F1) – (1 original)
Option 2: Referral Form (OP-007-F3) – RSTL Receiving Area
(1 original)
E
Option 1: 1.1 Check for None 30 minutes for CRO
1. Fill out the completenessand < 5 samples RSTL Office
Quotation Request clarity of
Form (OP-006-F1) information 1 hour for
. more than 5
1.2 Inspect the samples Lab head or Asst.
samples. Consult lab headRSTL
concerned Office
analyst/s.
Label the samples.
1.3 Prepare Order of

Payment. Indicate turn-
around time
1.4 Acknowledgethe
request by affixing the
nameand signature
1.5 Review and sign

the RequestForm (OP-
006- F1).
2. Pay for 2.1 Issue Refer to 10 minutes Cashier
the testing Official Receipt. the Office of
fee. RSTL theCashier
Schedule
2.2 Turn over the of Fees Laboratory
samples to the Analyst RSTL
concerned Microbiology
laboratory. Lab/
ChemicalLab/
Halal
Verification Lab
342
TOTAL: 1 hour,
10
minutes
343
Option 2: 1.1 Check Refer to 5 days CRO
1. Fill out completeness the RSTL Office
request form for of information. quotation
referral (OP- sent by
007-F3). 1.2 Look for a referral
referral lab
laboratoryoffering
the services
required.Seek
referral laboratory’s
approval. Inform
customer.
1.3 Inspect
samples
according to the
referral
laboratory’s
specification on
sample or test
items.
1.3 1.4 Issue order of
payment form the
referral laboratory.
2. Pay for the 2.1 Bring the samples Courie 2 days CRO
testing services to the authorized r fee RSTL Office
andthe courier fee. courier for delivery to
the referral
laboratory. Obtainthe
courier fee official
receipt.
2.2 Inform customer

that thetest items
have been brought
to the courier.
Provide tracking
number and
otherrelevant
details.
2.3 Inform referral
laboratory that the
test items are being
shipped.
TOTAL: 7 days
344
Release of Test Results
Release of test results (partial or official) manually or via electronic copy
Office or Division: Regional Standards and Testing Laboratory (RSTL)

Option 1: Manual Release of TestResults
Copy of approved request form as claimstub (1 original) Issued by the CRO
Signed authorization from the company(1 original) during
ID (1 original, for verification only) sampleacceptance
Option 2: Electronic Release of TestResults
Approved request form (1 scannedcopy) Issued by the CRO
Signed authorization from the company (1 scanned copy) during
sampleacceptance
E
Option 1: 1.1 Verify None 10 minutes CRO
1.1 Present the presented RSTL Office
approved request documents.
30 minutes Laboratory
form,
authorization 1.2 Release analyst
letter, and ID. test results.
RSTL
1.3 Answer Microbiology Lab/
Check/
Chemical Lab/
Clarify customer Halal Verification
information queriespertaining Lab
the results. CRO
RSTL Office
1.4 Secure
Customer
Satisfaction
Feedback
Form (CSFF)
TOTAL: 40 minutes
345
Option 2: 1.1 Transmit the None 10 minutes CRO
1. Follow up on results by fax or by e- RSTL Office
the indicated day mail.
of release of test
results. 1.2 Send CSFF form
or send a link for the
electronic CSFF
TOTAL: 10 minutes
346
TOTAL TURN AROUND TIME FOR ANALYSES:
Microbiological:
a. Bacteriological test – 7 days
b. Salmonella, Y&M – minimum of 10 days
Physico-Chemical:
a. Environmental package – 14 days
b. PNSDW tests – minimum of 31 days
c. Proximate – 28 days
d. Temp-accelerated Shelf Life – 6 to 8 months
e. Moisture-accelerated Shelf Life – 3 months

How to send a Feedbacks are sought through the use of the form Customer
feedback Satisfaction Feedback Form (OP-011-F1).Customers fill out the
form either manuallyor electronically.
There are three options for electronic filling out of feedback:

1. Electronic form is sent through e-mail where customers can
download, fill out, and send backto us.
2. A link is sent through the customer’s email forthem to access and
answer directly using theprovided link.
3. A QR code can be scanned through their cellphones which
directly links them to the CSFF. The QR code is posted at the
sample receiving area
and is also sent through e-mail
347
How feedbacks The responses from manually filled out CSFF areconsolidated
are processed via an Excel file.
Feedbacks are analyzed every quarter using the Customer

Satisfaction Analysis (OP- 011-F2) through computation of Customer
Satisfaction Index (CSI). TheCSI is computed by getting the average
of the weighted score of all the responses from the customers
multiplied by 100. Please refer to the formula for the CSI:
Formula:
CSI = Sum of Weighted Score/5 x 100where:
Weighted score = WF x SS/100
SS = total score/number of respondents Weighting factor
(WF) = importance score/total ofimportance score
Importance score = total score/total number ofrespondents
Net Promoter Scores (NPS) is also calculated todetermine

customers’ willingness to refer the laboratory services of RSTL.
Formula:
NPS = %Promoters - % Detractors
How to file a complaint Complaints are filed using the Complaints Form (OP-
12-F1). Relevant information such as Customer Name, Requisition
ID No., Complaints, Date and Time of filingshould be indicated.
A formal letter of complaint may also be submitted inlieu of this form.
348
How complaints The complaints received will be investigated in a timelymanner.
are processed Investigations can be through personnel interview, customer interview,
records review, review oflaboratory process, and other possible lapses.
The results of investigation will be recorded and atimely

customers will be informed bytheLaboratory Head of the
implemented action.
However, if the complaints result in serious offense orbreakdown of

the system, the issue will be elevated tothe Top Management
wherein a formal letter of response to the complaints with the
corrective actionsimplemented will be signed by the Regional
Director
and will be issued to the complainant.
Contact CCB: 0908-881-6565 (SMS)

Information of PCC: 8888
CCB,PCC, ARTA ARTA: [email protected] / 1-ARTA (2782)
349
Cavite Water and Wastewater Testing Laboratory (CWWTL)
Preparation of Price Quotation
Preparation of price quotation upon receiving request from customer
Office or Division: Cavite Water and Wastewater Testing Laboratory (CWWTL)

Request for Quotation Form (OP-006- CWWTL Receiving Area
F1) – (1 original) DOST-CALABARZON Website
CLIENT AGENCY FEES TO PROCESSIN PERSON
STEPS ACTIONS BE PAID G TIME RESPONSIBL
E
Option 1: 1.1 Check for completeness and None 2 Laboratory
1. Fill out the clarity of information. days Analyst/ CRO
Price Acknowledge the request by CWWTL Office
Quotation affixing name andsignature of
Request Customer Relations Officer
(CRO)
Form
1.2 Prepare price
Laboratory head
quotation according to CWWTL Office
customer specification.
1.3 Review andsign the price

quotation. Laboratory head
CWWTL Office
1.4 Send the price quotation
tothe customer Laboratory
Analyst
CWWTL
Office
Option 2: 1.1 For phone request. None 2 Laboratory
1. Request for Obtain necessary information. days Analyst/ CRO
pricequotation CWWTL Office
via phone call For e-mailedrequest.
or email Acknowledge receipt of e-
mail.
Obtain/Clarify the necessary
information. Turn over request
to authorized laboratory
350
1.2 Prepare price quotation
according to customer
specification.
1.3 Review andsign the Laboratory head

CWWTL Office
price quotation.
1.4 Send the price quotation Laboratory

tothe customer Analyst
CWWTL Office
TOTAL: None 2 days
351
Acceptance of Test Request
Acceptance of test request from customers for testing and/or referral
ffice or Division: Cavite Water and Wastewater Testing Laboratory (CWWTL)
Request Form (OP-007-F1) – (1 original) CWWTL Receiving Area
1. Fill out the 1.1 Check for None 30 minutes for Receiving Officer
Request Form completenessand clarity < 5 samples CWWTL Office
(OP-007-F1) of information.
1 hour for
1.2 Inspect the samples. more than 5
Consult samples
concerned analyst/s.
Indicatethe turnaround
time
1.3 Acknowledgethe
request by affixing the
nameand
signature.
2. Pay for 2.1 Secure Refer to 10 minutes Receiving
the testing thepayment of the Officer/ CRO
fee. theacquired test CWWTL CWWTL
fees. Schedule Office
of Fees Technical
2.2 Encode Manager/
customer’s Quality
information at Managerand
OneLab. Reviewand Receiving
print the request Officer CWWTL
form. Office
2.3 Review andsign Receiving

the printedrequest Officer
form (OP- 007-F1). CWWTL
Microbiolog
2.4 Label the samples y lab/
and turnover to the Chemical lab
concerned laboratory.
TOTAL: 1 hour,
10
352
minutes
353
Release of Test Results
Release of test results manually or via electronic copy
Office or Division: Cavite Water and Wastewater Testing Laboratory (CWWTL)

Option 1: Manual Release of TestResults
Copy of approved request form as claimstub
with Official Receipt (1 original) Signed Issued by the authorized
authorization from the company (1 original) laboratorypersonnelduring
ID (1 original, for verification only) sample acceptance
Option 2: Electronic Release of TestResults

Approved request form (1 Issued by the authorized
scannedcopy) Signed authorization laboratorypersonnelduring
from the company sample acceptance
(1 scanned copy)
E
Option 1: 1.1 Verify None 5 minutes Authorized
1.1 Present the presented laboratory
approved request document personnel CWWTL
form with official s. Office
receipt,
authorization 1.2 Release
letter, and ID. thetest results. Laborator
30 minutes y analyst
1.2 Check/ 1.3 Answer CWWTL
Clarify customer Microbiology
information queriespertaining Lab/ Chemical
. the results. Lab
1.4 Secure Authorized

Customer laboratory
Satisfaction personnel
FeedbackForm CWWTL Office
(CSFF)
TOTAL: 35
minutes
354
Option 2: 1. Transmit the None 5 minutes Authorized
1. Follow up on results by fax orby laboratory
the indicated day e- mail. personnel CWWTL
of release of test Office
results.
TOTAL: 10
minutes
355
TOTAL TURN AROUND TIME FOR ANALYSES
a. Microbiological – 7 working days
b. Physico-Chemical – 15 working days

How to send a Feedbacks are sought through the use of the form Customer
feedback Satisfaction Feedback Form (OP-008-F1). Customers fill out form
either manually or electronically. Electronic form is sent through e-
mail which customers can download, fill out, and send back
to us.

Satisfaction Index (CSI). TheCSI is computed by getting the average
Formula:

customers’ willingness to refer the laboratory services of
CWWTL.
Formula:
How to file a complaint Complaints are filed using the Complaints Form (OP- 009-F1).
Relevant information such as Customer Name, Requisition ID No.,
Complaints, Date and Timeof filing should be indicated.
A formal letter of complaint may also be submitted inlieu of this form.
356
How complaints The complaints received will be investigated in a timelymanner.
are processed Investigations can be through personnel interview, customer interview,
records review, review oflaboratory process, and other possible lapses.
The results of investigation will be recorded and atimely

customers will be informed bytheLaboratory Head of the
implemented action.
However, if the complaints result in serious offense orbreakdown of

the system, the issue will be elevated tothe Top Management
wherein a formal letter of response to the complaints with the
corrective actionsimplemented will be signed by the Regional
Director
and will be issued to the complainant.
CCB,PCC, ARTA ARTA: [email protected] / 1-ARTA (2782)
357
Regional Metrology Laboratory (RML)
Preparation of Formal Quotation
Preparation of Price Quotation upon receiving a request from a customerthrough
walk-in, phone, or email.
Office or Division: Regional Metrology Laboratory (RML)

Who may avail: All
Formal Quotation Form (OP-006-F2) – (2 original) RML Receiving Area
Agreement for On-Site Services (OP- 007-F2) – (2 RML Receiving Area
original)
CLIENT STEPS AGENCY FEES TO PROCESSING PERSON
Option 1: Request
from walk-in
customer
1. Evaluate
1. Inquire directly or None 5 minutes Receiving/
request based on
list down items for Calibration
the
quotation Officer RML
laboratory’
Office
s
capabilitie
s
2. Indicate special 2.1 Inform customer None 5 minutes Receiving/
requests (additional if for ≤ 5 Calibration
the laboratory is not
test points, calibration capable. If capable, instruments Officer RML
methods and prepareFormal Office
procedures, on-site QuotationForm (OP-
calibration, etc.). 006- F2) and refer on
schedule of fees and
charges.
2.2 Indicate and

explain terms and
conditions, prepare
“Agreement for on-
site Service”(OP-
007-F2) if
the customer
requested on-site
calibration.
358
2.3 Review andsign 2 minutes each Technical
the quotation. Manager/
LabHead
RML Office
2.4 Print in duplicate.
Issueone (1) original
copy of formal Receiving/
quotation to CalibrationOffice
the customer. r RML Office
2.5 File one (1)

original copy of the
approved formal
quotation
359
Option 2: 1.1 For phone None 3 days Receiving/
Requestfor request. Calibration
quotation by phone Obtainnecessary Officer
or email information. RMLOffice
1. Inquire directly for Listdown items for
quotation using the calibration.
contact details
provided. Indicate For e-
specific requests mailed
(additional test points, request.
calibration methods Acknowledge receipt
and procedures, on- of email.
site calibration, etc.). Clarify/Obtain
thenecessary
information. Print
customer’
s request.
2. Receive 2.1 Prepare Formal None
Formal Quotation QuotationForm (OP-
upon completion 006- F2) and refer on
of steps 2.1– 2.4 schedule of fees and
on agency charges. Indicate on
actions. the quotation on
which parametersthe
lab is not capable.
Include terms and
conditions, prepare
“Agreement for On-
site calibration” (OP-
007- F2) if the
customer requested
on-site calibration.
2.2 Review andsign

the quotation
2.3 Print in
duplicate. Send
formal
quotations to the
customer.
2.4 File one (1)

original copy of the
approved
formal quotation.
360
TOTAL: None 3 days
361
Acceptance of Technical Service Request
Acceptance of technical service request from customers for calibration throughwalk-
in, referral system, or submission of instruments by courierservice.

Who may avail: All
Technical Service Request Form (OP-007-F1) – (2 RML Receiving Area
original)
Agreement for On-Site Services (OP- 007-F2) – (2 original) RML Receiving Area
Option 1: Request 1. Inspect and None 10 minutes Calibration
from walk-in evaluate the for ≤ 5 Officer
customers item/s for instruments RML Office
1. Submit calibration. Check
instrument/s for item/s for
calibration. possible defects.
For on-site
calibration
instrument/s,
follow Option 2.
2. Secures two (2) 2. Evaluate None 10 minutes Calibration
original copies of requests based for ≤ 5 Officer
Technical Service on capability, instruments RML Office
Request (TSR) resources, and
Form, reads Terms availability.
and Condition, if Review and
acceptable, approve the TSR
accomplish the Form. Indicate
form. agreed date and
time of
completion of
calibration.
362
3. Receive one (1) 3. Sign the None 2 Receiving/
original copy of Technical minutes Calibration
Technical Service Service Request without Officer
Request Form Form. Prepare request RML Office
duly signed and statement of of SOC;
approved by lab charges (SOC), 5 minutes
personnel. if ifSOC were
requested. requested
4. Customer pays in 4. Accept Refer to 3 minutes Receiving/
full and receives an payment the RML Calibratio
Official Receipt. and prepare Schedule n Officer
the of Fees RML Office
Official Receipt.
TOTAL: 28 minutes
Option 2: Request 1. Evaluate None 10 minutes Calibration
for on-site requests based for ≤ 5 Officer
calibration on capability, instruments RML Office
1. Secure two (2) resources, and
original copies of availability.
Technical Service Review and
Request Form (OP- approve the TSR
007-F1) together Form. Indicate
with two original agreed date and
copies of time for on-site
Agreement for On- calibration.
site Services (OP-
007-F2), read
Terms and
Condition, if
acceptable,
accomplish the
form.
2. Agree with the 2. Explain the None 3 minutes Receiving/
terms and terms and Calibration
conditions on the conditions during Officer
conduct of on-site conduct of on-site RML Office
calibration. calibration.
3. Customer 3. Sign Technical None 2 minutes Receiving/
receives the signed Service Request without Calibration
Technical Service Form (OP-007- request of Officer
Request Form (OP- F1) and SOC; RML Office
007-F1) and Agreement for
363
Agreement for On-site Services 8 minutes if
On- site Services form (OP-007- SOC were
form (OP-007- F2). requested
F2). Prepare
Statement of
Charges (SOC),
if
requested.
4. Customer pays in 4. Accept Refer to 3 minutes Receiving/
full and receives an payment the RML Calibratio
Official Receipt. and prepare Schedule n Officer
the of Fees RML Office
Official Receipt.
5. Customer 5. Conduct on- None Refer to the Calibration
returnsto the site calibration. Agreement Officer/s
agreed date and for On-site RML Office
time of on-site Services
calibration. form
(OP-007-F2)
TOTAL: 24 minutes
Option 3: 1. Assess None 5 minutes Receiving/
Acceptance of calibration for ≤ 5 Calibration
Technical Service requests or instruments Officer
Request other than inquiries of RML Office
walk-in customers customers sent
1. Submit a request via email or
for calibration of phone.
instrument/s via
email or phone.
For on-site
calibration
instrument/s,
follow Option 2.
2. Coordinate with 2. Coordinate None 10 minutes Receiving/
the laboratory on with the Calibration
specific requests. customers on Officer
their calibration RML Office
requirements.
Ask for the
information of the
364
item/units subject
for calibration (i.e.
photo of the
items, range,
365
model, or
manufacturer)
from the
customer for
theinitial
evaluation.
Evaluate
requests based
on capability,
resources and
availability.
3. Submit 3. Instruct and None 5 minutes Receiving/
instrument/s for inform Calibration
calibration (through customers on Officer
referral system or proper RML Office
bycourier service). packaging and
handling of
instruments for
calibration
upon sending
to the
laboratory.
4. Inform the 4. Receive None 4 days Receiving/
laboratory unit/items. If Calibration
before sending found to be Officer
the defective or not RML Office
instrument/s for ingood condition
calibration. upon receipt to
the lab, reject
therequest and
immediately
inform the
customer.
5. Wait for status 5. Evaluate None 20 minutes Receiving/
and confirmation of instruments. Calibration
receipt of Whenfound Officer
instruments from satisfactorily, RML Office
laboratory follow
personnel. procedures
starting from
366
Step 2 of Option
1
TOTAL: 4 days, 40
minutes
367
Release of Calibration Results
Release of calibration results, manually or electronically.

Who may avail: All
Option 1: Pick-up release ofCalibration Results
Technical Service Request Form (OP-007-F1) – (1
original) Authorization letter if the person receiving the Issued by RML during
results is not the one who submitted the instruments (1 Acceptance ofTechnical
original) Government issued and company ID, foridentity Service Request
verification
Notarized Affidavit of Loss, for damagedor loss
Technical Service Request form (1 original)
Option 2: Electronic Release ofCalibration Result Issued by RML during
Approved Request Form with signed authorization to Acceptance ofTechnical
release results electronically. Signified on OP-007- Service Request
F1,“Technical Service Request Form” (1 original)
Agreement for On-Site Services (OP-007-F2) – (2 original)
E
Option 1: Pick-up release 1. Verify the None 3 minutes Releasing
of Calibration Results Technical /
1. Present customer’s ServiceRequest Calibratio
copyofTechnical form. n Officer
Service Request form. RML
Office
In absence, damaged, or
loss ofthe Technical
Service Request Form, a
notarized Affidavit of Loss
is required.
Authorization letter ifthe

person receivingthe
results isnot theone who
submitted the instruments.
(A proof of identity is
required: any
government- issued IDs
368
and company
ID)
369
2. Claims the 2. Release the None 10 minutes Releasing/
instruments, instruments, for ≤ 5 Calibration
Calibration Calibration instrument Officer
Certificates, and Certificates, and s RMLOffice
signs on the secure the
Technical signature of the
ServiceRequest customer in the
form. TSR Form.
3. Accomplish 3. Secure the None 5 minutes Receiving/

the Customer Customer Calibration
Satisfaction Satisfaction Officer
Feedback Form Feedback RMLOffice
(CSF). Form (CSF)
from the
customer.
TOTAL: 18 minutes
Option 2: Electronic 1. Scan and saveas None 10 minutes Releasing/
Releaseof Calibration PDF or JPEG all for ≤ 5 Calibration
Result originally signed instruments Officer RML
1. Follow up on the calibrationresult/s. Office
indicated day of
Release of Calibration
results.
2. Wait for 2. Transmit results None 5 minutes Releasing/
calibration results. with signed Email Calibration
Transmittal Sheet Officer RML
(OP-003-F2) by the Office
Laboratory
Head.
3. Accomplish the 3. Send Customer None 5 minutes Releasing/

Customer Satisfaction Calibration
Satisfaction Feedback Form Officer RML
Feedback Form through email. Office
(CSF) and send it
back to the
laboratory.
TOTAL: 20 minutes
370
How to send a feedback Answer the Customer Satisfaction Feedback Form (CSF) and drop it at
the designated drop box located at
the receiving and releasing area of the RML building.

Satisfaction Index(CSI). TheCSI is computed by getting the average
Formula:

customers’ willingness to refer the laboratory services of RML.
Formula:
How to file a complaint The customer must formally file a complaint by answering the
complaint form (OP-12-F1) located at the receiving and releasing
area of the RML building.
For complaints through phone or electronic email,

thecomplainant still needs to answer the complaint form (OP-12-
F1) to be provided by the RML staff.
371
How complaints 1. The receiving personnel forwards the accomplished
are processed complaint form to the deputy orTechnical Manager to
validate the complaint.
2. The deputy or Technical Manager conducts initial evaluation
if the complaint is laboratory related concern based on the
information givenby the complainant.
3. The complainant is then informed if the complaint is
invalid or non-laboratory related complaints. If the
complaints are valid, the deputy or Technical Manager
forwards this tothe LaboratoryHead.
4. The Laboratory Head investigates,
evaluatescomplaints, recommends, and assigns
corrective actions.
5. The Laboratory Head monitors the effectiveness of the
corrective actions and further improves it, if found not to be
effective.
6. The progress, status, and effectiveness of the actions to
correct the complaints are communicated to the
complainants thru letter or electronic mail.
7. The Assistant Regional Director for TechnicalOperations notes
the final report or formal correspondence to the complainant
Contact Information CCB: 0908-881-6565 (SMS)
of CCB,
PCC, ARTA PCC: 8888
372
Regional Volumetric and Calibration Laboratory (RVCL)
Acceptance of Request Form, Conduct of Calibration Service, and Release of Calibration
Result
Acceptance of the job order form followed by the conduct of the calibration service. The
calibration results are released after the calibration, manually.
Office or Division: Regional Volumetric and Calibration Laboratory (RVCL)

Who may avail: All
Certificate of Registration or Previous
Calibration Certificate of Road Tanker
Job Order Form (OP-007-F1) – (1 original) RVCL Office
E
1. Proceed to 1. Provide visitor’s None 5 minutes RVCL staff
RVCL office to logbook to register RVCL Office
mention name/address/
thepurpose. contact person/
purpose.
2. Secure/ Fill 2. Provide None 2 minutes RVCL staff
out Job Order Job Order RVCL Office
Form. Form.
3. Submit 3. Check/ Receive None 15 minutes RVCL staff
calibrationitems the JOform and (depending RVCL Office
and accomplished calibration item. onthe number
JO ofitem/s
Form. submitted)
4. Wait for 4. Conduct None 15mins RVCL staff
the calibration to4 hours RVCL Office
completion services (depends
of calibration andsealing. on
serviceand calibration
sealing. item)
5. Pay the 5. Receive the Refer to 5 minutes RVCL staff
calibration fee payment and the RVCL Office
andsecure issue official RVCL
official receipt. receipt. Schedul
e of
Fees
373
6. Claim/ 6. Prepare and None Released RVCL staff
Receiveth issue after RVCL Office
e calibrationcertificate calibration
calibratio . procedure
n within the day
certificate
.
TOTAL: None 4 hours,
27
minutes
374
How to send a feedback Answer the Customer Satisfaction Feedback Form
(OP-011- F1) given during release of calibration
certificate. The receiving officer provides guidance
tocustomer on filling out the CSF. Submit the
accomplished CSF to the lab personnel.
How feedbacks are processed 1. All Customer Satisfaction Feedback Form
(CSF)are compiled and recorded by the
receiving personnel.
2. Analysis of responses is conducted on
amonthlybasis.
3. Immediate actions are undertaken when
ratingsbelow satisfactory were received followed
by a verification of the causes of the negative
feedback.
4. Effectiveness of the actions taken are
then verified.
How to file a complaint The customer must formally file using the
ComplaintsForm (OP-012-F1) and submit to the
receiving officer.
How complaints are processed 1. The receiving officer will receive the formal
complaint addressed to the Laboratory
Headand forward this to the concerned
laboratory.
2. The Laboratory head validates and
investigatesthe
complaints received.
3. Outcomes are reviewed and
approved by individuals not involved
in the laboratory activities.
4. The Laboratory Head recommends and
assigns corrective actions. If corrective
actions fail the first time, a review is conducted
for an alternate corrective action. If is still fails,
inform customer.
5. All written correspondence to customer is
notedby the Regional Director.
6. When the integrity of the RVCL is in question,the
Regional Director signs the response letter.
Contact Information of CCB: 0908-881-6565 (SMS)
375
Technical Consultancy Services
Continuing technical and Productivity consultancy services are offered under the Manufacturing Productivity
Extension Program (MPEX); Consultancy for Agricultural Productivity Enhancement(CAPE) program, Cleaner
Production (CP), Effective Energy Management/Energy Assessment (EA), Food Safety and other consultancy
programs. These are provided by DOST’s pool of S&T experts and industry through OneExpert
Office or Division: Regional Project Monitoring Office (RPMO)

Type of Transaction: G2C, G2B, or G2G
Who may avail: All
None None
E
1. Proceed to 1. Ask the client to None 2 minutes Guard on duty
information/ fill- up visitor’s Regional Office
guard’sdesk. logbook and
2. State purpose health declaration
of visit 2. Escort client to
3. Fill-up visitor’s the waiting area
logbook and 3. Notify the unit to be
health declaration visited
4. Proceed to the 4. Verify the None 16 minutes RO Focal
waiting purposed of visit. Person/
area/lobbyand 5. Discuss how to RPMO
wait for the staff avail consultancy staff
to address the services Regional Office
concern 6. Ask the location
of the business
and provide the
contact details of
the Provincial
S&T Center
where business
is located
there are any
other services or
inquiries. If none,
END of
transaction
376
5. Return to the 8. Instruct the client to None 2 minutes Guard on duty
information/guar officially log out. Regional Office
d’
s desk
TOTAL: Non 20 minutes
e
377
Micro Hydro Power (MHP)
Request for information about the Micro Hydro Power Project.
Office or Division: Special Projects – Innovative (MHP)

Who may avail: All
None None
E
1. Proceed to 1.1 Ask the None 2 minutes Guard on duty
information/guard’ clienttolog in Regional Office
s desk to log in personal
your personal information and
information and the intention of visit.
details of the
person, office, 1.2 Direct the
orunit to be visited client to the correct
and your purpose person,office, or
ofvisit. unit intended to be
visited.
2. Proceed to the 2.1 Identify the None 16 minutes MHP
specific person, specific coordinator
office, or unit to location/addressof Regional Office
be visited. the client.
2.2 Discuss
thedetails of the
Micro Hydro
Project.
2.3 Ask the clientif
there are any other
inquiries. Ifnone,
end of transaction.
3. Return to the 3. Instruct the client None 2 minutes Guard on duty

information/guard’s to officially Regional Office
desk. log out.
378
Biogas Technology
Request for information about the Biogas Technology Project.
Office or Division: Special Projects – Innovative (Biogas)

Who may avail: All
None None
1. Proceed to 1.1 Ask the clientto None 2 minutes Guard on duty
information/guard’ log in Regional Office
s desk to log in personalinformation
your personal and intention of visit.
informationand
the details of the 1.2 Direct the client
person, office, or to the correct
unit to be visited person, office, or
and your purpose unit intended to be
of visit. visited.
2. Proceed to 2.1 Identify the None 16 minutes Biogas
the specific specific coordinator
person, office, location/addressof Regional Office
or unit to the client.
bevisited.
2.2 Discuss thedetails
of the
Biogas
Technology
.
there are any other
inquiries. Ifnone, end
of
transaction.
3. Return to 3. Instruct the client None 2 minutes Guard on duty
the to officially Regional Office
information/ log out.
guard’s desk.
379
Packaging and Labelling
Request for availment of Packaging and Labelling service.
Office or Division: Provincial Science and Technology Centers (PSTCs)

Type of G2B
Transaction:
Who may avail: Small and medium enterprises
Letter of Request PSTC Office through assigned Packaging and Labelling
coordinator
Package Design Brief Form PSTC Office through assigned Packaging and Labelling
coordinator
Endorsement Letter PSTC Office through assigned Packaging and Labelling
coordinator
E
1. Submit letter 1. None 2 minutes P&L coordinator
of request. Acknowledge PSTC Office
the request.
2. Fill out 2.1 Check for None 15 minutes P&L coordinator
package design the PSTC Office
brief form. completeness
and clarity of the
information.
Acknowledge
the form.
2.2 Prepare
endorsement
letter address
tothe Regional
Director for
approval of
request
380
S&T Information and Promotion
Inquiry on Agency’s Programs and Services
Request and/or inquiry about the programs and services offered by DOST-
CALABARZON.
Office or Division: Technical Operations – Public Affairs,

Relations, andCommunication Unit (PARCU)
Provincial Science and Technology Centers (PSTCs)
Who may avail: Anyone
None None
E
OPTION 1: Walk-in 1.1 Provide the None 1 minute Guard on
inquiry at the visitor’s logbook duty
RO/PSTC Office and endorse to Regional/
1. Inquire directly the concerned Field Office
at Regional or person.
Field Office 20 minutes
1.2 Concerned
staff address the PARCU/ PSTC
staff
inquiry/ concern of
the customer. Regional/ Field
Office
2. Accomplish and 2. Submit the None 3 minutes PARCU/ PSTC
submit the CSF form accomplished CSF staff
for walk-in form to the Regional/ Field
customers. TO/PSTC Office
coordinator.
OPTION 2: Inquiry 1. Acknowledge None 2 minutes PARCU/ MIS/
through email, the receipt of the PSTC staff
website, and inquiry. Regional/
Facebook page Field Office
381
1. Send a message/
inquiry through
official channels:
A. Email
B. Website
C. Faceboo
k page
2. Wait for the 2. Once None Within 2 days PARCU/ PSTC

replyfrom the received,the staff
regional/ assigned staffwill Regional/ Field
provincial staff. send a response Office
regarding your
inquiry (e.g.
endorsement to the
proper unit/PSTC
or to another
agency or regional
office,or ask further
details about the
inquiry)
TOTAL: None 2 days,
2
minute
s
OPTION 3: Inquiry 1. A staff will None 20 minutes PARCU/ PSTC
during exhibits/ entertain the staff
activities queriesof the Regional/ Field
1. Approach any guest and will Office
regional/ provincial jotdown the
staff during an details such as
exhibit. name, company,
contact number,
products/service,
where you
foundout about the
programs and
services of DOST,
and the action/s
taken by the staff.
382
1.2 The inquiry will Within 2 days PARCU/ PSTC
then be forwarded staff
to the concerned Regional/ Field
unit. The person Office
who inquired will
be contacted by
the unit’s staff for
verification of the
program/service
inquired.
TOTAL: None 2 days,
20
minute
s
383
Request for Participation in Fairs/Exhibits
Invitation and request to participate in the fairs/exhibits organized by the
clients.
Office or Division: Technical Operations – Public Affairs, Relations, and

Communication Unit (PARCU)
Classification: Highly technical
Who may avail: Schools, universities, government agencies, private
organizations
Letter of request Regional Office
E
1. Submit letter of 1.1 Receive None 5 minutes Document
request on the letterof request custodian/
facilitation and/or PARCU staff
participation in Regional Office
science promotion 1.2 Acknowledge
and validate 3 days
activities (e.g. PARCU
fairs,exhibits) request staff
Regional Office
If approved,
send letter of
approval and
coordinate with
the requesting
party
If disapproved, send
letter of disapproval
to therequesting
party
2. Arrange venue, 2. Prepare None 5 days PARCU
staff
food, service, and materials for the Regional Office
other preparations activity.
related to the
activity.
3. Ensure attendance 3. Conduct of the None 2 days (or PARCU
staff
of theparticipants. activity. more Regional Office
depending onthe
length of
384
the event)
TOTAL: None 10 days,
5
minute
s
385
S&T Scholarships
Inquiry and availment of the DOST S&T Scholarships.

Office or Division: Technical Operations – Scholarship Unit
Who may avail: Academe
DOST-SEI Information Sheet includingForms S, D-1 or Regional Office and Field
D- Offices
2, E, F and G (1 original)
Birth Certificate (1 original, 1 photocopy) Regional Office and Field
Offices
Income Tax Return/W2/BIR Certificate of Tax Regional Office and Field
Exemption of Parents or BIR Non-Filing of Offices
ITR/Municipality/BarangayCertification of Non-
Employment (1 original, 1 photocopy)
Electric Bills for the latest three consecutive months Regional Office and Field
(1 original, 1 photocopy) Offices
Assessment form/statement of account from the private Regional Office and Field
high Offices
school/scholarship certification (1 original)
Recent 1x1 picture (2 original) Regional Office and Field
Offices
If with legal guardian, Affidavit of Guardianship (1 Regional Office and Field
original) Offices
Accomplished Household Information Questionnaire Regional Office and Field
(Form B) - (1 original) Offices
1. Register thru the 1. Answer None 1 minute Scholarshipstaff
E- scholarship scholarshi Regional/ Field
application system or p Office
E-SAS applicants’
(https://www.science queries thru
- online or walk- in.
scholarships.ph/)and
provide the
necessary
information.
386
2. Once registered, 2. Provide kiosk None 5 minutes Scholarshipstaff
download and print with scanner and Regional/ Field
the application form printer for walk-in Office
from the system. applicants and
assist them for
faster transaction.
3. Complete and 3. In case the None 1 minute Scholarshipst

scan the walk- in applicant aff Regional/
applicationform and needs Field Office
other necessary assistancefor
documents to be scanning and
submitted. Upload uploading the
the scanned documents, refer
documents to the E- them to the kiosk.
SAS.
4. Once done 4. Reassign None 3 minutes Scholarshipstaff
uploading the thetest center of Regional/
accomplished forms an Field
and necessary applicant on a case- Office
documents, wait to- casebasis.
forthe test permit that
will be sent to the
applicant’s e-mail
address provided
during the
registration.
387
Disaster Risk Reduction and Management
Request and/or inquiry about the DRRM programs and services.
Office or Division: Technical Operations – Disaster Risk Reduction and

Management Unit (DRRM)
None None
OPTION 1: Walk-in 1.1 Ask the None 2 minutes Guard on duty
inquiry clienttolog in Regional Office
1. Proceed to personal
information/guard’s information and
desk to log in your intention of visit.
personal
informationand the 1.2 Direct
details of the person, the client to
office, orunit to be the correct
visited and your person,
purpose of visit. office, or unit
intended to be
visited.
2. Proceed to the 2.1 Identify the None 16 minutes DRRM

specific person, specific head/
office, or unit to location/addre staff
be visited. ss of the client. Regional Office
2.2 Discuss
the details of
the
client’s inquiry.
there are any other
inquiries. Ifnone,
end of transaction.
3. Return to the 3. Instruct the None 2 minutes Guard on duty
information/guard’s client to Regional Office
desk. officiallylog out.
388
OPTION 2: Inquiry 1. Acknowledge None 2 minutes DRRM staff
through email, the receipt of the Regional Office
website, and inquiry.
Facebook page
1. Send a message/
inquiry through
official channels:
A. Email
B. Website
C. Faceboo
k page
2. Wait for the 2. Once None Within 2 days DRRM staff

replyfrom the received,the Regional Office
regional/ assigned staffwill
provincial staff. send a response
regarding your
inquiry (e.g.
endorsement to the
proper unit/PSTC
or to another
agency or regional
office,or ask further
details about the
inquiry)
TOTAL: None 2 days, 2
minutes
389
Handling Customer’s Technical Request
Office or Division: Technical Operations

None None
1. Submit written 1. Acknowledge None 5 minutes Document
request receipt of the request custodian/
addressed to letter and forward to PSTC staff
Provincial S&T the Office of the Regional/
Directors Regional Directorfor FieldOffice
(PSTDs) or uploading
directly to the andrecording in the
Regional DOST Tracking,
Director via Retrieval, Archiving of
email or Communications for
personal visit at Efficiency (TRACE).
theoffice.
Regional
1.2 RD delegatesthe Within 1 day Director
request to Regional Office
theARD/CM or
PSTDs concerned for
appropriate action. Within 2 days
ARDs/
PSTDs
1.3 Review/
Regional/
Recommendappropri
Field Office
ate
action to RD.
2. Wait for the 2.1 If approved, inform None 3 minutes TO/ PSTC
communication the customer and start staff Regional/
fromstaff the implementation Field Office
regarding ofthe appropriate
approval or action.
disapproval of
request. If the request is not
approved, staff will
390
inform the customer
through a formalletter.
TOTAL: None 3 days,

8
minute
s
391
How to send a feedback Fill up Customer Satisfaction Feedback Form (Walk-in),
with the customer rating the services from 1 the lowest
and 5 the highest rating of satisfaction and
submit to the guard on duty.
How feedbacks are processed Accomplished Customer Satisfaction Feedback Form
(Walk-in) are compiled and submitted to the
TechnicalOperations clerk for proper recording and filing.
Summary Report of the Customer Feedback is

prepared and processed every end of the quarter.
How to file a complaint 1. Fill up Customer Satisfaction Feedback
Form(Walk- in) item number eight (8).
2. A formal letter of complaint may also
be submitted in lieu of this form.
How complaints are processed The complaints received will be investigated in a

timelymanner. Investigations can be through personnel
interview, customer interview, records review, Special
Projects process, and other possible lapses.
The results of investigation will be recorded and

atimely correction and corrective actions will be
conducted. The customers will be informed by
the ARDof Technical Operations of the
implemented action.
However, if the complaints result in a serious offense

or breakdown of the system, the issue will be
elevatedto the Top Management wherein a formal
letter of response to the complaints with the corrective
actionsimplemented will be signed by the Regional
Director and will be issued to the
complainant.
Contact Information of CCB, CCB: 0908-881-6565 (SMS)
PCC, ARTA PCC: 8888
392
REGIONAL OFFICE
Internal Services
393
FINANCE AND ADMINISTRATIVE SERVICES
Handling Internal Customer Feedback
Office or Division: Finance and Administrative Support Services

Classification: Simple, Highly Technical
Who may avail: DOST-CALABARZON staff
REQUIREMENTS
Internal Customer Satisfaction Regional Office
Feedback Form FM-FAS-HRD F10
1. Submit 1. Receive None 5 minutes Administrative
Internal accomplished Assistant Office
Customer Internal of the Assistant
Satisfactio Customer Regional
n Feedback. Director for FAS
Feedback Form.
2.1 Discuss None 3 days Concerned UnitHead
Internal FAS – Budget,
Customer’s Accounting,
Feedback Cashiering,
with HR,Supply and
concerned Property
unit.
2.2 If no rating
< 3, proceed to
steps 5 – 6 on
agency actions;
if with rating < 3,
proceed to step
3
on agency action.
3. Take None Concerned UnitHead
appropriat FAS – Budget,
e action. Accounting,
Cashiering,
HR,Supply and
Property
394
To be informed by 4.1 Inform None 5 minutes Concerned Unit
the concerned unit. internal customer. Head
FAS –
4.2 Gives Budget,
feedback to Accounting,
customer through Cashiering,
a written HR, Supply
communication. and Property
4.3 1st follow up.
1 day after
implementatio
n of
committed
4.4 2nd follow up. action
22 days
4.5 Monitoring of after1st
effectiveness (if follow up
effective, end; if
not, conduct further
review).
5. Prepare a None 1 hour Administrative
Quarterly Report on Assistant Office
Summary of Internal of the Assistant
CustomerFeedback. Regional
Director for FAS
6. Submit Summary None 5 minutes Administrative
of Internal Customer Assistant Office
Feedback to QCTto of the Assistant
be presented on Regional
Management Director for FAS
Review.
TOTAL: None 26 days, 1
hour,
1
5 minutes
(feedback
with corrective
action)
1 hour,
10
minutes
(feedbac
395
k without
correctiv
e
action)
396
How to send a feedback Fill out Internal Customer Satisfaction Feedback
Formand submit to the staff in-charge of
consolidating the
forms.
How feedbacks are processed Receive the internal customer feedback form.
Discuss the feedback within the concerned unit

andtake appropriate corrective action if feedback is
negative.
Prepare a Quarterly Report on Summary of Internal

Customer Satisfaction Feedback and submit to QCT.
How to file a complaint Fill out Internal Customer Satisfaction Feedback

Formand submit to the staff in-charge of
consolidating the
forms.
How complaints are processed Receive the internal customer feedback form.
Discuss the complaints within the concerned unit

andtake appropriate corrective action if feedback is
negative.
Prepare a Quarterly Report on Summary of Internal

Customer Satisfaction Feedback and submit to QCT.
Contact Information of CCB: 0908-881-6565 (SMS)

397
LIST OF OFFICES
Offic Address Contact Information

e
DOST-CALABARZON Jamboree Road, Brgy. (049) 536 4997 - ORD
Regional Office Timugan, Los Baños, (049) 536 5013 - TO
Laguna (049) 536 5005 - FAS
[email protected]
Provincial S&T Centers
PSTC Cavite / Cavite Provincial (046) 419 2085
Cavite Water and Capital cpd., Luciano, [email protected]
Wastewater Trece Martires City, [email protected]
Laboratory Cavite om
(CWWTL)
PSTC Laguna Laguna State Polytechnic (049) 309 5616
University – San Pablo [email protected]
Campus, Brgy. Del m
Remedio, San Pablo City,
Laguna
PSTC Batangas / PEO Compound, (043) 723 6115
Regional Volumetric KumintangIlaya, Batangas (043) 425 4041
Calibration Laboratory City, Batangas [email protected]
(RVCL) m.ph
[email protected]
PSTC Rizal University of Rizal System (02) 8 661 2386
– Antipolo Campus, [email protected]
Marigman St.,Brgy. San
Roque, Antipolo City,
Rizal
PSTC Quezon Southern Luzon State 0956 059 4925
University – Lucena 0999 573 4529
Campus, Purok Baybayin, 0928 896 7848
Brgy. IbabangDupay, [email protected]
Red-V, Lucena
City, Quezon
398
DOST REGIONAL OFFICE IVB
MIMAROPA
399
DOST REGIONAL OFFICE IV PROFILE
VISION : Prime Mover of Innovative S&T Solutions
MISSION : To spur regional development through S&T
GOAL : Promotion and utilization of appropriate technologies to enhance

productivity, social equity and sustainability
OBJECTIVES :
1. To promote innovation and product quality among industries;
2. To enhance productivity of industries in the agribusiness, manufacturing and service

sectors;
3. To develop S&T human resource and build up local technological capability; and
4. To foster greater S&T cooperation and resource sharing
STRATEGIES :
1. Promote a culture of innovation in disseminating DOST information and service to its

target clients;
2. Sustain technology promotion and commercialization activities;
3. Address S&T needs of priority industries;
4. Support the development of cluster-based S&T enterprises;
5. Strengthen existing analytical and testing laboratories;
6. Formulate and execute a strategic HRD plan;

400
7. Promote the significance of S&T among policy/decision makers;
8. Build and strengthen relationships with partner organizations;
9. Institutionalize an information management system
401
IDENTIFIED FRONTLINE SERVICES :
1. Conduct of Technology Needs Assessment
2. Technology Transfer
3. Technology Training/Forums Program
4. Conduct of Consultancy and Technical Services
6. Science and Technology Scholarships
7. Regional Standards and Testing Laboratory (RSTL)

Microbiology, Physico-Chemical and Metrology Laboratories
8. Handling Customer Feedback
402
DOST – MIMAROPA
DIRECTORY
PSTO-OCCIDENTAL MINDORO
DR. MA. JOSEFINA P. ABILAY

Regional Director MS. ETHELWILDA G. CORONACION
4/F PTRI Bldg., Gen. Santos Avenue Provincial S&T Director

Bicutan, Taguig City, MM GF Blessings I Bldg.
Telefax: (02) 837-3755 F. Y. Manalo Ave., Brgy. Pag-asaSan Jose,
[email protected] Occ. Mindoro
Telefax: (043) 457-0796

[email protected]
ENGR. JERRY B. MERCADO
Division Chief
Technical Services Division
4/F PTRI Bldg., Gen. Santos Avenue
Bicutan, Taguig City, MM
Telefax: (02) 837-3755

[email protected]
MR. JEFFREY D. VARELA

Division Chief
Finance and Administrative Division
4/F PTRI Bldg., Gen. Santos Avenue
Bicutan, Taguig City, MM
Telefax: (02) 837-3755

[email protected]
403
PSTO-ORIENTAL MINDORO ENGR. PACIFICO T. SARIEGO, III
Provincial S&T Director
MR. JESSE M. PINE Sta. Monica, Pto. Princesa City,
Palawan 5300
2/F HM Center Bldg., J. P. Rizal Telefax: (048) 433-0489
St.Brgy. Camilmil, Calapan City [email protected]
5200 Oriental Mindoro
Telefax: (043) 288-6791

[email protected]
PSTO-MARINDUQUE
MR. BERNARDO T. CARINGAL

PEO Capitol Compound
Bangbangalon, Boac,
MarinduqueTelefax: (042)
311-1359
[email protected]
PSTO-ROMBLON
MRS. MARCELINA V. SERVAÑEZ

J. P. Laurel St., Tabing
DagatOdiongan, Romblon
Telefax: (042) 567-5218

[email protected]
PSTO-PALAWAN
404
Conduct of Technology Needs Assessment (TNA)
TNA is a systematic process used to identify strengths and weaknesses of an enterprise that will lead to the
provision of appropriate DOST interventions. It is a process used to collect and examine information and
issues, determine priority goals, and develop a plan, toallocate funds and resources. It is a tool that could
identify the gaps between an enterprise’stechnology vision, goals, and needs and present situation.
REQUIREMENTS:
1. Letter of Request
2. TNA Form 1 Application for TNA with Attachment A Enterprise Profile
3. TNA Form 4 Scope of Assessment
WHO CAN AVAIL OF THE SERVICE:

MSMEs, LGUs, SUCs, cooperatives, NGOs and other interested parties requesting for technology assistance
through the Small Enterprises Technology Upgrading Program(SETUP) and DOST-MIMAROPA Grants-in-aid
Assistance (Local GIA)
SCHEDULE OF AVAILABILITY OF SERVICE : Monday to Friday, 8:00am – 5:00pm
HOW TO AVAIL OF THE SERVICE:
Person-in-
Step Applicant/Client Administrator’s Office Duration of Charge
Activity Activity
1 Proceed to the Provide the client with a 1 day PSTC

Provincial S&T Center short briefing on the Personnel
(PSTC) service and its
405
requirements
2 Submit letter of Receive and review the 1 day Provincial S&T

request with the application and Director
accomplished documents assess the (PSTD)
client’s background and
determine its potential
and level of priority; If
PSTD finds merit on the
client’s request for
assistance then PSTD
to schedule date of TNA
3 Provide correct and Conduct initial TNA 1 day PSTD/TNA

accurate information using TNA Form 1 with Team
being requested by Attachment A
the TNA Team during
the actual
assessment
4 Allow the TNA team Conduct actual 1 day PSTD/TNA

to conduct an on-site technology needs Team
visit on their facility assessment using TNA
Form 4
5 Provide the TNA team Prepare the report of 1 day TNA Team
with any missing the assessment using
information that may TNA Report Forms 1 &
not have been 4
captured during the
actual TNA
406
6 Review and validate Inform the client DOST 1 day TNA Team
the report for revision can provide the
necessary technical
assistance and refer to
other agencies if DOST
cannot extend the
assistance
7 Prepare Project Assist in the preparation 1 week PSTC

Proposal of Project Proposal, if Personnel
necessary
407
Technology Transfer (SETUP)
Technology Transfer involves the transfer of knowledge and/or skills pertaining to a certain process or
technology to clients particularly those intending to establish new technology- based enterprises or upgrade
existing ones
REQUIREMENTS:
1. TNA Forms 1 and 4
2. Full blown proposal
3. Proponent’s letter of interest to avail of technology assistance and commitment to

payback including their proposed repayment schedule
4. Copy of business permits and licenses from relevant LGUs and other government offices
5. Financial statements of at least the past three (3) years for the company/ beneficiary
duly signed by a Registered Accountant/Auditor
6. Projected financial statements for the next five (5) years
7. Certificate of Registration of Business Name with DTI, SEC or CDA
8. Board resolution authorizing the borrowing and designating authorized signatories for
the technology assistance (if applicable)
9. Three (3) quotations from suppliers/ fabricators of the equipment to be

10. Complete technical design/drawing of the equipment to be purchased/fabricated
11. Review and Technical Evaluation Committee (RTEC) Executive Report completely
signed by all the RTEC members duly noted by the Regional Director
408
MSMEs requesting for technology assistance through the Small Enterprises Technology Upgrading Program
(SETUP)

Step Applicant/Client Administrator’s Duration of Person-in-

Office Activity Activity Charge
1 Submit letter of Receive letter of 1 day PSTD

request with Project request with Project
Proposal and other Proposal and other (as generated)
requirements requirements
2 Conduct initial 1 day PSTD

evaluation to assess
technical feasibility,
background
information of client
and level of priority
3 Endorse the project 1 day (as PSTD

proposal and all generated)
requirements to
Regional Director
409
4 Route client’s request 1 day Regional
and complete Director
documents to
Regional Program
Coordinator
6 Schedule Review and At least once Regional

Technical Evaluation every quarter Program
Committee (RTEC) Coordinator
Meeting
7 Conduct RTEC 1 day RTEC

Meeting and
recommend
approval/deferment of
approval of proposal
8 Receive returned Review and package Regional

requirements if not all requirements and Program
endorsed by RTEC endorse to Regional 3 days Coordinator
for action (appeal, Director
revision or
submission of
additional/lacking
requirements)
410
9 Case 1 (Amount 1 day Regional
Requested – P3M & Director/Region
below): Regional al Program
Director to Coordinator
approve/disapprove
project proposal
Case 2 (Amount
Requested greater
than P3M)
Regional Director to
endorse project
proposal with all the
SETUP documents to
NPMO for approval
10 Prepare and facilitate 2 weeks from Regional

signing of the Terms receipt of first Program
of Reference or draft Coordinator/
Memorandum of PSTD
Agreement
411
11 Receive the Conduct transfer of 1 month from RDI Technical
technology technology MOA signing Representative
requested (SETUP)
Regional
Program
Coordinator
PSTD
12 Provide Conduct regular 1 day (1-2hrs. Regional

implementation and monitoring and per project), to Program
impact information evaluation start 6 months Coordinator
during monitoring after project
and evaluation implementation
PSTD
13 Client to issue (monthly for 36
monthly refund months)
payments to start 6-
months from receipt
of DOST SETUP
assistance
412
Technology Transfer (Local Grants-in-Aid)
Technology Transfer involves the transfer of knowledge and/or skills pertaining to a certain process or
technology to clients particularly those intending to establish new technology- based enterprises or upgrade
existing ones
REQUIREMENTS:
1. TNA Forms 1 and 4
2. Full blown proposal
3. Proponent’s letter of interest to avail of technology assistance and commitment to

payback including their proposed repayment schedule
4. Copy of business permits and licenses from relevant LGUs and other government
offices
5. Financial statements of at least the past three (3) years for the company/
beneficiary duly signed by a Registered Accountant/Auditor as applicable.
6. Projected financial statements for the next five (5) years
7. Certificate of Registration of Business Name with DTI, SEC or CDA
8. Board resolution authorizing the borrowing and designating authorized signatories

for the technology assistance.
9. Three (3) quotations from suppliers/ fabricators of the equipment to be

10. Complete technical design/drawing of the equipment to be purchased/fabricated
11. Review and Technical Evaluation Committee (RTEC) Executive Report completely
signed by all the RTEC members duly noted by the Regional Director
413
MSMEs, LGUs, SUCs, cooperatives, NGOs and other interested parties requesting fortechnology
assistance through the local Grants-in-Aid (GIA) program.

Step Applicant/Client Administrator’s Office Duration of Person-in-

Activity Activity Charge
1 Submit letter of Receive letter of request 1 day PSTD

request with Project with Project Proposal and
Proposal and other other requirements (as generated)
requirements
2 Conduct initial evaluation 1 day PSTD

to assess technical
feasibility, background
information of client and
level of priority
3 Endorse the project 1 day (as PSTD

proposal and all generated)
requirements to Regional
Director
4 Route client’s request and 1 day Regional Director

complete documents to
Regional Program
Coordinator
414
6 Schedule Review and At least once Regional
Technical Evaluation every quarter Program
Committee (RTEC) Coordinator
Meeting
7 Conduct RTEC Meeting 1 day RTEC

and recommend
approval/deferment of
approval of proposal
8 Receive returned Review and package all Regional

requirements if not requirements and Program
endorsed by RTEC for endorse to Regional 3 days Coordinator
action (appeal, Director
revision or submission
of additional/lacking
requirements)
9 Prepare and facilitate 2 weeks from Regional

signing of the Terms of receipt of first Program
Reference or draft Coordinator/
Memorandum of PSTD
Agreement
10 Receive the Conduct transfer of 1-2 months RDI Technical

technology requested technology from MOA Representative/
signing
Regional
Program
Coordinator/
PSTD
11 Provide Conduct regular 1 day (1-2hrs. Regional

implementation and monitoring and evaluation per project), to Program
impact information start 6 months Coordinator/
during monitoring and after project
evaluation implementation PSTD
415
Technology Training/Forums Program
Technology Training refers to “assistance” on the transfer of knowledge and /or skills pertaining to a certain
technology. This includes technology transfer activities that were proposed during the annual planning
workshop. Depending on the level of priority of the training requests, unplanned trainings can also be
included. The following are the modes fortechnology training: Technical Lecture, Demonstration, Hands-On-
Training, Seminar, Workshop and Combinations of the above.
REQUIREMENTS:
1. Letter of request
2. Client Profile Form

MSMEs, LGUs, SUCs, cooperatives, NGOs and other interested parties requesting fortechnology
training and forum/s
SCHEDULE OF AVAILABILITY OF SERVICE:

Monday to Friday, 8:00am – 5:00pm
Person-in-
Step Applicant/Client Administrator’s Office Duration of Charge
Activity Activity
416
1 Submit letter of Receive letter of 1 day Provincial S&T
request accompanied request Director (PSTD)
with Client Profile
Form
2 Conduct initial 2 days PSTD

specific technical
needs, potentials,
background information
of client and level of
priority, endorse to
Regional Director
3 Route client’s request 5 days Regional Director

and documents to
Regional Program
Coordinator/PSTD
4 Conducts technical Regional Program

evaluation and Coordinator
determine present level
of operation, product
potentials and
appropriate technology
and RDI or Council to
provide assistance
5 Receive disapproval If disapproved, submit Regional Program

letter letter to the client Coordinator
through PSTD
417
6 Coordinate with 5 days Regional Program
RDI/Council concerned Coordinator
and finalize the training
schedule
Trainor/Resource
Person
PSTD
7 Conduct actual 1-2 days Trainor/Resource

training Person
8 Accomplish Training Receive accomplished PSTD

Evaluation Form form and analyze data
9 Prepare and submit 1 week after PSTD/Trainor/

training report the training Resource Person
10 Provide impact data Provide and collect 6 months PSTD

monitoring and impact fter the
assessment form and aining
submit to Regional
Office
418
Conduct of Consultancy and Technical Services
Technical Consultancy and/or Expert/Technical Services involves the conduct of a one on- one or group
discussions/assessment/appraisals of the product/process/firms/farms presentconditions, needs or problems
towards a development or improvement of a betterproduct ormore efficient process/production/technology.

MSMEs, LGUs, SUCs, cooperatives, NGOs and other interested parties requesting for technical assistance
through Manufacturing Productivity Extension Program (MPEX), Consultancy for Agricultural Productivity
Enhancement (CAPE), Cleaner Production Technology (CPT) Assessment and Energy Audit (EA).
REQUIREMENTS:
1. Letter of request

Step Applicant/Client Administrator’s Duration of Person-in-

Office Activity Activity Charge
1 Submit letter of Receive letter of Provincial S&T

request to PSTC request Director (PSTD)
419
2 Conduct initial
specific technical 1 day
needs, potentials,
background
information of client
and level of priority
3 Endorse request to the 1 day PSTD

Regional Director
4 Receive letter of If disapproved, send 1 week from

disapproval of letter of disapproval to receipt of
request the client endorsement
5 Route client’s request Regional

and documents to Director
Regional Consultancy
Coordinator/PSTD
6 Identify appropriate Within 1 PSTD

technical requirement month after
and the consultant to approval
provide needed
service
7 Conduct technical Consultant

evaluation and
determine present 2-8 months/1
level of operation, cropping
product potentials cycle(MPEX,
420
CAPE others)
8 Receive and Coordinate with PSTD
implement concerned
recommendations agency/expert for the Expert/Resourc
conduct of Actual e Person/
Consultation Activities
Consultant
9 Provide information Monitor and evaluate Expert/Resourc

on the implementation e Person
implementation/ progress and impact
impact of the to the firm/farm
6 months
consultancy/technical
after
service availed
completion
10 Accomplish Impact Provide and collect PSTD

Assessment and Impact Assessment
Consultancy and Consultancy
Evaluation Form Evaluation Form
11 Submit progress or Project Leader

final/terminal reports
to the Regional
Director
Upon Expert/Resourc
completion e Person
12 Furnish Regional
TAPI/concerned Consultancy
agency a copy of the Coordinator
report/s
421
S&T Scholarships
DOST-SEI S&T Scholarship under Republic Act No. 7687 or the S&T Scholarship Act of 1994 seeks to
significantly increase the S&T manpower pool of the country by providing more scholarship slots for both BS
and technology courses open to qualified incoming college freshmen that belong to the top 5% of the
graduating high school class.
The DOST-SEI Merit scholarships are awarded to students with high aptitude in science andmathematics and
are willing to pursue careers in the fields of science and technology.
The scholarship program under Republic Act No. 10612 aims to strengthen the country’s science and
technology education by fast-tracking graduates in sciences, mathematics andengineering who shall teach
science and mathematics in secondary schools throughout thecountry.

For RA 7687 Applicants:
1. natural-born Filipino citizen;
2. poor, talented and deserving student who belongs to a family whose socio-economic
status does not exceed the set values of certain indicators;
3. member of the top five percent (5%) of the Non-STEM strand senior high school
graduating class; or
4. member of the STEM strand senior high school graduating class;
5. resident of the municipality for the last 4 years as attested by the barangay;
6. of good moral character and in good health; and
7. qualifier of the latest S&T Scholarship Examination

422
For Merit Applicants:
2. member of the top five percent (5%) of the Non-STEM strand senior high school
3. member of the STEM strand senior high school graduating class;
4. of good moral character and in good health; and
5. qualifier of the latest S&T Scholarship Examination
2. incoming regular 3rd year college student in an identified priority S&T course;
3. has a general weighted average of at least 83% (or its equivalent) in his/her first year
and first semester of the second year in college;
4. of good moral character and in good health;
5. qualifier of the JLSS Examination.
REQUIREMENTS:
1. Personal Information (Form A)
2. Household Information Questionnaire (Form B)
3. Certificate of Good Moral Character (Form C)
423
4. Certification that applicant belongs to the senior high school STEM strand class (Form
D1); or
5. Certification that applicant belongs to the upper 5% of the NON-STEM strand senior
high school graduating class (Form D2)
6. Statement of applicant that he/she has not taken any previous DOST-SEI
Undergraduate Scholarship Examination and any undergraduate units or post-secondary
course (Form E)
7. Statement of parent that applicant has no pending application as immigrant to any

other country (Form F)
8. Certificate of Residency (Form G)
9. Two recent (1”x1”) pictures
10. Photocopy of Birth Certificate
11. Income Tax Return/W2/Employment Contract /BIR Cert. of Tax Exemption from filing
ITR/ Brgy. Cert. of Indigency
12. Electricity Bill for 3 consecutive months, Barangay Certificate of Electric Sharing – If
sharing with other households in paying the electricity bills
For Merit Applicants:
3. Certification that applicant belongs to the senior high school STEM strand class (Form
D1); or
4. Certification that applicant belongs to the upper 5% of the NON-STEM strand senior
high school graduating class (Form D2)
424
5. Statement of applicant that he/she has not taken any previous DOST-SEI
Undergraduate Scholarship Examination and any undergraduate units or post-secondary
course (Form E)
6. Statement of parent that applicant has no pending application as immigrant to any

other country (Form F)

9. Non-Refundable test fee of P200.00
3. Certificate of Good Health (Form D)
4. Certificate of Program of study and Year Level (Form E)
5. Commitment to Return of Service (Form G2)
6. Applicant’s Certification (Form H)
7. Signed Declaration (Form I)
8. Official Transcript of Records (TOR) or True copy of Grades (TOG) for first and second
years in college
11. Photocopy of any document containing your DepEd Learner Reference Number (High
425
School Diploma, Form 137, etc.)
For Qualifiers:
1. Community Tax Certificate, Official Passport of the legal guardian or any valid ID
2. Affidavit of Guardianship


1 Disseminate scholarship Year round S&T

announcement Scholarship
Coordinator /
2 Get application forms Distribute application 3 months PSTD/
from PSTCs, schools, forms
universities, LGUs, PSTC
NGOs Personnel
3 Submit accomplished Receive applications and 1 day

application form with complete requirements
requirements to DOST
426
4 Prepare for conduct of 2 months
exam
5 Take examination as Conduct scholarship 1 day S&T

per schedule exam Scholarship
Coordinator/
DOST – SEI/
6 See exam results Release of examination 1 day
results thru internet (SEI PSTC Staff
website), leading
newspaper or DOST
Regional Office/PSTC for
list of qualifiers by
province
7 Attend Orientation for Notify qualifiers 1 day

Qualifiers
8 Sign agreement and Orient qualifiers and 1 day PSTD / PSTC

submit requirements parents/Signing of Personnel
agreement
10 Provide Letter of Implement the 1 day

Introduction (For scholarship program
Scholars’ LVDC ATM
Card)
Submit 1 day(at the

grades/academic end of each
performance semester)
11 Monitor Various Year-round S&T

Scholarship
Activities Coordinator
427
REGIONAL STANDARDS AND TESTING LABORATORY (RSTL)
Microbiology, Physico-Chemical and Metrology Laboratories
How to avail services:

Sample submission:
Monday to Friday (9:00 AM – 3:00 PM)
On-site Calibration:
Tuesday to Friday (9:00 AM – 3:00 PM)
Release of Test Report:

Monday to Friday (9:00 AM – 5:00 PM)
Requirements:
1. Quantity of Sample
A. Microbiological Analysis
• Food – minimum of 250 g

• Water – 250 mL
B. Physical and Chemical Analysis
• Food – minimum 250 g (dried and pulverized)

• Water – minimum of 1L per test
428
2. Metrology
A. Samples to be submitted must all be in good condition
B. The following specifications must be provided:
• Manufacturer, Model and Serial/Identification Number
• Make/Material (Test Weights, Test Measures and Proving Tanks)
429
• Maximum Capacity/Maximum Weighing Range
• Readability (for Balances and Scales)
• Plate Number, Engine Number and Chassis Number (Vehicle and
Trailer Tankers)
3. Sample Container and Sampling/Testing Protocol:
For instructions on the sample container and sampling or calibration procedureplease

contact the following:
LANDLINE: (048) 433 0489
SMART / GLOBE: 0908 813 2610 / 0917 884 4332
Microbiological Analysis: Katherine Dula and Michelle Joy De Juan
Physical and Chemical Analysis: Niescee Eiscene Talaman Testing
and Calibration: Ina Pia Bandian
TO OUR VALUED CUSTOMERS:

For the continual improvement of our services, please accomplish the Customer’sSatisfaction
Feedback Form.
Lead time – depends on the testing services requested.
430
Sample Submission
Procedural Detail
S Customer RSTL Dura Person

te tion Responsible
p
1 Inquires for Provides necessary 10 Receiving

Analysis/Testing/Calibration details minut Officer
es
-
Katheri
ne Dula
2 Submits sample Inspects and accepts 10 -
-
sample 15
Michell
minut
es e De
Juan
- Niescee
Talaman
3 Secures Request Form, reads Reviews and 10
- Ina Pia
terms and conditions and if approves Request minut
Bandian
acceptable, accomplishes the form es
form.
4 Pays the total charges and gets Prepares OR 5 Cashier

Official Receipt (OR) minut
es -
Michell
e De
Juan
431
Release of Test Reports
Procedural Detail
Step Customer RSTL Duratio Person

n Responsible
1 Presents the Claim Stub and OR Verifies the Claim Stub 2 Releasing
minutes Officer
- Katherine
Dula
2 Claims the Test Releases Test 5 - Michelle
Results/Calibration Certificate Report/Calibration minutes De Juan
Certificate - Niescee
Talaman
- Ina Pia
3 Accomplishes the Customer’s Gets the accomplished 5 Bandian
Satisfaction Feedback Form Customer’s Satisfaction minutes
Feedback Form
432
Handling Customer Feedback
Department of Science and TechnologyRegion IVB
– MIMAROPA
2/F PTRI Bldg., Gen. Santos Ave., BicutanTaguig
City, Philippines
Tel. No. (02) 837-3755; (02) 632 837-2071 local 2092 to 2093
Customer feedback pertains to all issues and concerns to include customer complaints, suggestions that
require attention and immediate action. This process covers all activities from receipt of customer feedback
up to the time the appropriate action is carried out.
REQUIREMENTS:
1. Customer Satisfaction Feedback File

2. Non-conformity and Corrective Action Report (NCAR)
3. Incoming and Outgoing Correspondence File
MSMEs, LGUs, SUCs, cooperatives, NGOs, and other clients and customers with concern on the services being
provided by the agency

433

1 Proceed to the Receives the client’s Concerned

Provincial S&T Center concern PSTC/RO unit
(PSTC) or Regional
Office
1 day
2 Discuss the client’s Concerned

concern with the PSTC/RO unit
concerned unit
3 Take corrective action 2 weeks Concerned

on the raised PSTC or RO
issue/concern Unit
4 Inform the client on the 1 day RO Unit

corrective action
undertaken in a form of
a written communication
with
5 Fill out the appropriate 1 day RO Unit

portion of the Customer
Feedback Monitoring
Form (TO-F3)
6 Coordinate with the 1 day Concerned

client if whether the PSTC/RO Unit
action taken was able to
address the client’s
concern
434
REGION 5
435
DOST REGIONAL OFFICE V PROFILE
I. MANDATE
Executive Order No. 128 mandates the DOST to provide central direction, leadership and
coordination of scientific and technological efforts and ensure that the results therefrom are geared
and utilized in areas of maximum economic and social benefits for the people.
II. VISION
“Provider of world-class scientific, technological and innovative solutions that will leadto higher
productivity and better quality of life.”
III.MISSION
To direct, lead, and coordinate the country’s scientific and technological effortsgeared towards
maximum economic and social benefits for the people.
I. SERVICE PLEDGE
We the officials and employees of the Department of Science and Technology commit to:
1. Serve you promptly, efficiently and with utmost courtesy by authorized personnel
with proper identification from Mondays to Fridays, from 8:00 AM TO 5:00 PM,
without noon break;
2. Ensure strict compliance with service standards with written explanation with any
delays with frontline services;
3. Respond to your complaint about our services the soonest or within the day throughout
our public assistance or complaint desk and take corrective measures;
4. Value citizens Comments, suggestions, and needs, including those with special
needs such as the differently a bled, pregnant women, and senior citizens; and
5. Empower the public through 24/7 access to information on our policies,
programs, activities and services through our URL:
436
DOST REGIONAL OFFICE V
External Services
437
DOST-SEI Undergraduate Scholarship Program
DOST-SEI Undergraduate Scholarship Application
The S&T Undergraduate Scholarships Program aims to stimulate and entice talented Filipino youths to
pursue lifetime productive careers in science and technology and ensure a steady, adequate supply of
qualified S&T human resources which can steer the country towards national progress.
Office or Division Technical Operations
Classification Complex
Type of G2C- Government to Citizen

Transaction:
Who may Avail: The applicant must be: RA 7687 Merit

Scholarshi Scholarshi
p p
● Natural-born Filipino citizen; √ √
● poor, talented and deserving student √ x

who belongs to a family whose socio-
economic status does not exceed the
set values of certain indicators;
● resident of the municipality for the last √ x

4 years as attested by the barangay
chairman;
● Graduating Grade 12 male and female √ √

students for current School Year:
a. STEM STRAND: All students √ √

belonging to STEM class
b. NON-STEM STRAND: must be √ √

in top 5% of the graduating
class
● of good moral character and in good √ √
health:
Checklist of Requirements Where to Secure
438
The applicant must upload the following:
1 Fully accomplished DOST- 1 https://www.science-

SEI scholarships.ph/
Undergraduate Scholarship Application
Form through the E-Scholarship
Application System
2 Parent/s proof of income
2.1 Parent/s latest Income Tax Return or 2.1 Bureau of Internal Revenue
BIR Form 1701 or 2316; or
2.2 Employment Contract for OFW; or 2.2 Employers of the applicant's

parents
2.3 Certificate of Employment with 2.3 Employers of the applicant's
Compensation: or parents
2.4 Proof of Pension; or 2.4 Social Security System

or
Government Service
InsuranceSystem
2.5 BIR Certification of Tax Exemption; or 2.5 Bureau of Internal Revenue
2.6 Certificate of Indigency; 2.6 Office of the Barangay Captain
3 Form C- Certificate of Good Moral Character 3 School/University where th

applicant is currently enrolled e
4 Form D- Certificate of Good Health 4 School/University clinic where t

scholar is currently enrolled he
barangay clinic or hospitals or
5 Form E1/E2- Principal's Certification 5 School/University where th

applicant is currently enrolled e
6 Form F- Certificate of Residency 6 Office of the Barangay Captain
7 Form G- Parent's Certification 7 Parents of applicant
8 Form H- Applicant's Certification 8 Requesting the Applicant
9 Form I- Signed Declaration by Applicant and 9 Parent and applicant

the Parent/Legal Guardian
10 One recent passport size picture 10 Applicant's preferred photo center
11 Birth Certificate 11 Office of the Municipal Civil

439
Registrar
of Philippine Statistics Authority
12 Affidavit of Guardianship (if with legal 12 Notary Public

guardian)
13 Certified Copy of Permanent Student Record 13 School/University where th

e
(Form 137) or Report Card (Form 138) for applicant studied or Department of
Grades 9, 10 and 11 or Philippine Educational Education through the Bureau of
Placement Test (PEPT) or Alternative Education Assessment
Learning System (ALS) Certificate Rating
440
DOST-SEI Junior Level Science Scholarships (JLSS)
The Junior Level Science Scholarship (JLSS) Program aims to: provide scholarships that will finance the
education of talented and deserving students in their third year of college and who are pursuing degree
programs in the areas of science and technology; and ensurea steady, adequate supply of qualified S&T human
resources who can steer the country towards national progress.
Office or Technical Operations

Division
Type of G2C- Government to Citizen

Transaction:
Who may The applicant must be: RA 7687 Merit RA 10612

Avail: Scholarship Scholarship
● Natural-born Filipino citizen; √ √ √
● poor, talented and deserving √ x x

student who belongs to a family
whose socio-economic status
does not exceed the set values
of certain indicators;
● resident of the municipality for √ x x

the last 4 years as attested by
the barangay chairman;
● regular third year college male √ √ √

and female students enrolled in
priority S&T course at identified
universities/colleges for the
current Academic Year
have a General Weighted √ √ √

Average of 83% or its
equivalent and with no
conditional or failing mark in the
first two years in college
including the midyear term, if
enrolled
441
● of good moral character and in √ √ √
good health:
1. Fully accomplished DOST-SEI 1. https://www.science-

Undergraduate Scholarship Application Form scholarships.ph/
through the E-Scholarship Application
System
2. Parent/s proof of income
2.1 Parent/s latest Income Tax Return or 2.1 Bureau of Internal Revenue
BIR Form 1701 or 2316; or
2.2 Employment Contract for OFW; or 2.2 Employers of the applicant's

parents
2.3 Certificate of Employment with 2.3 Employers of the applicant's

Compensation: or parents
2.4 Proof of Pension; or 2.4 Social Security System or

Government Service Insurance
System
2.5 BIR Certification of Tax Exemption; or 2.5 Bureau of Internal Revenue
2.6 Certificate of Indigency; 2.6 Office of the Barangay Captain
3. Form C- Certificate of Good Moral Character 3. School/University where the

applicant is currently enrolled
4. Form D- Certificate of Good Health 4. School/University clinic where the

scholar is currently enrolled or
barangay clinic or hospitals
5. Form E- Certificate of Program of Study and 5. School/University where the

Year Level applicant is currently enrolled
6. Form F- Certificate of Residency 6. Office of the Barangay Captain
7. Form G- Commitment to Return Service 7. Requesting the Applicant
442
8. Form H- Applicant's Certification 8. Requesting the Applicant
9. Form I- Signed Declaration by Applicant and 9. Parent and applicant

the Parent/Legal Guardian
10. One recent passport size picture 10. Applicant's preferred photo center
11. Birth Certificate 11. Office of the Municipal Civil

Registrar of Philippine Statistics
Authority
12. Affidavit of Guardianship (if with legal 12. Notary Public

guardian)
13. Official Transcript of Records (TOR) or True 13. School/University where the
Copy of Grades (TCG) applicant is currently enrolled
Client Steps Agency Action Fees to Processing Responsible

be Paid Time Person
Step 1: 1.1 Access the online 1. Make the system None 3 mins DOST-SEI
1
system through available online
Registration https://www.science-
scholarships.ph/
1.2 Register by inputtin 1. The system will None Online

g 2
the full name, email the system
birthday, valid email applicant with the
address and all the link where the
schools attended from applicant ca
n
Grade 9 until Grade answer the
12 eligibility
questionnaire
Step 2: 2 Go to the link sent to 2 The system will None 5 mins Online
the applicant's email evaluate whether system
address and answer the applicant
Eligibility completely and satisfies the
Check honestly the eligibility eligibility
questionnaires requirements of
the scholarship
443
programs
If the applicant None Online

satisfies the system
eligibility
requirements:
2. Provide the None

1
applicant with the
Application ID
and the link for
the online
application form
If the applicant None Online

did not satisfy the system
eligibility
requirements:
2.2 Disqualify the None

applicant and
provide the
reason for
disqualification
Step 3: 3.1 Download the None depends on Online

application forms the system
found at https://www. applicant
Filling-out of Science-
Application scholarships.ph/
Form
3.2 Have the forms None

signed by
appropriate
signatories
3.3 Log-in account in the 3.3 The system will None 10 mins
444
on-line system and evaluate the
input all information inputted
required by the information and
online system decide the
scholarship
program the
applicant may
apply to
Step 4: 4 Upload the signed 4 The system will None 5 mins

Uploading of application forms check the
Documentary together with the completeness of
Requirements other documentary the uploaded
requirements documents. If in
order, accept the
application and
send the
confirmation
email.
Total: none 30 mins
445
Monitoring of Scholarship Status and Processing of Financial Assistance of Scholars
enrolled in the region
One of the responsibilities of a DOST-SEI scholar is to meeting the grade requirement and enrolling
with the prescribed load based on the program of study. Thus, all scholars are required to submit their
certification of grades and certificate of enrollmentevery start and end of each semester/term. Likewise,
the regional office conforms with the schedule when processing the financial assistance of the scholar it
monitors.
Office or Division Technical Operations
Type of Transaction: G2C- Government to Citizen
Who may Avail: On-going scholars enrolled in the region

1 Certificate of Enrollment for the current semester School/University where the scholar is
2 Certification of Grades for the previous currently enrolled in

semester/term
3 Official Receipt or Billing Statement for tuition fees,

if enrolled in private university/college
Client Steps Agency Action Fees to Processing Responsible

be Paid Time Person
1 Submit the 1 Consolidate the None 1 working JLLoveres

required documents received day
documents to within the day AAAbelinde
DOST V
2 Evaluates the veracity of None 15 working JLLoveres

the documents days
submitted. If in order, AARafallo
records the registration AAAbelinde
form in the scholar's
monitoring sheets and
evaluate the grades.
2.1 If found incomplete, None JLLoveres

446
inform the concerned AARafallo
scholar through SMS or
email to complete the AAAbelinde
deficiency within the
prescribed period
2.2 If the scholar is with None RAAsuncion
academic deficiency,
issue a Memorandum
on the scholarship
status
3 Prepare payroll of None RAAsuncion

scholars who are entitled
to receive the financial AARafallo
assistance,
Budget Utilization
Request (BUR) and
Disbursement Voucher
(DV)
4 Forward the same to None

ARD-TO for processing
5 Certifies completeness None 1 working MTDAlcantara

and correctness of the day
supporting documents AILUmen
and certify the JGFrilles
availability of funds
6 Forward certified None EBBreboneria

DV/BURS and signed
payroll to the Office of DBBarcellano
the Regional for ORD Staff
approval
7 Prepare and sign the None 3 working JDLorena

check days
RRSerrano
8 Deposit the check in the None SMSolano

account of scholars
447
Total None 20 working
days
Check the SEI website: https://sei.dost.gov.ph for the announcements of the scholarshipqualifiers. If
qualified, a Notice of Award will be sent through the applicant’s registered email address.
448
Testing and Calibration Services
RSTL/RML were established nationwide as one of the national strategies of theDepartment of Science
and Technology to complement with tests and calibrations requirements of DOST-SETUP assisted
MSMEs, and other enterprises in order to meet primarily the statutory & regulatory requirements, and
to ultimately improved productivity and product quality to contribute in the attainment of sustainable
and inclusive growth in the countryside, for national development.
Regional Standards and Testing Laboratories (RSTL)
Office or Regional Standards and Testing Laboratory

Division:
Type of G2G, G2B

Transaction:
Who may avail: (1) Micro, Small, and Medium Enterprises
(2) Government and Private Institutions to include state colleges &

universities, other academic and R&D institutions, water districts,
clinic & hospitals, cooperative, civil society organizations, operating
business-like projects/activities such as Common Service
Facilities, innovation centers, TBIs, and etc.
1. Technical Service Request (TSR) – Regional Standards and Testing Laboratory

to be filled out by the customer and (RSTL), DOST Regional Office No. V, Rawis,
RSTL personnel Legazpi City
2. Order of Payment
3. Documentary Stamp/s – to be
provided by the customer
4. Official Receipt
5. Logbook, Release of Test Report
and/or calibration/test item/s – to
be signed by the customer as
received
6. Customer Satisfaction Feedback –
to be filled out by the customer
CLIENT STEPS AGENCY ACTIONS RESPONSIBLE
PAID TIME
Customer submits -Evaluate technical Test fee 15 minutes Customer
item for service requirement as to depends on
testing/calibration the concerned laboratory. number of
samples and
449
-Evaluate technical parameters*
service based on
capability, resources and
availability.
-Evaluate if item is
appropriate for
testing/calibration.
-Lab personnel may refer

test/s to other laboratories
if the laboratory is not
capable.
Accomplish and sign -Assess corresponding None 25 minutes Cristopher G.

Technical Service fee to be paid by the Millena
Request (TSR) Form Customer
Vanessa SM.
Caluza
-Determine if Customer is Mirabelle L.

entitled to a discount for Pineda
the testing services
Edgar B.
Baculinao
-Agree with customer on Maria Josefa

terms and conditions of Soteraña I. Chica
TSR
Pay account None 10 minutes Joyce G. Frilles
Judina D. Lorena
Hilda B. Villanea
450
Customer presents Lab authorized staff None
duplicate copy of TSR retains original copy of
to Accounting staff for TSR.
Order of Payment,
pays to the Cashier
and receives Official
Receipt (OR).
Customer returns to OR with triplicate copy of None

Lab and presents OR TSR returned to Customer
with Documentary
Stamp.
RSTL technical None Please refer to Cristopher G.

personnel conducts the process time Millena
testing/calibration cycle pe
r
service. test/calibration Vanessa SM.
Caluza
Mirabelle L.
Pineda
Edgar B.
Baculinao
Maria Josefa
Soteraña I. Chica
Preparation and affixing None 1 hour Cristopher G.

of signatures in Test Millena
Reports
Vanessa SM.
Caluza
-RSTL technical Mirabelle L.

personnel prepare Test Pineda
Reports and certify the
report by affixing Edgar B.
signature. Baculinao
Maria Josefa
Soteraña I. Chica
-RSTL Quality Manager
checks and approves
Test Report
451
Customer accomplish Release of Test Report None 15 minutes Cristopher G.
the CSF and/or calibrated item to Millena
Customer
Vanessa SM.
Caluza
-Feedback is solicited Mirabelle L.

from customers by Pineda
accomplishing the CSF
form to help RSTL Edgar B.
improve its quality Baculinao
management system,
Maria Josefa
testing/calibration
Soteraña I. Chica
services and customer
service.
-RSTL releases Test

Report and/or item to the
customer
Customer signs the

logbook and file copy
of Test Report
Process Cycle Time 1 hour and 25 minutes
452
TEST AND CALIBRATION FEES
TYPE OF FRONTLINE SERVICE FEE PER ITEM TEST/CALIBRATION

DURATION (days)
Chemical Tests
FOOD
Alcohol by volume of distilled liquor 300.00 2
Alcohol by volume of wines 470.00 2
Ash 550.00 3
Brix Reading 360.00 1
Color 325.00 1
Crude Fiber 1,380.00 3
Energy in calories 180.00 3
Free Fatty Acid of oils and fats, as oleic 500.00 1
Free Fatty Acid of oils and fats, as lauric 500.00 1
Free Fatty Acid with sample preparation 1,500.00 2
Minerals in Food (per analyte)
Calcium (Ca), Iron (Fe), Potassium (K), 1,920.00 7

Magnesium (Mg), Manganese (Mn), Sodium (Na),
Zinc (Zn)
Moisture 500.00 3
Nitrates 800.00 3
Nitrites 1,500.00 3
Nutrition Facts Computation 1,500.00 2
Permanganate Oxidation No. 750.00 2
Peroxide Value of oils and fats 600.00 2
pH 325.00 1
453
Protein 1,000.00 3
Refractive Index 300.00 1
Salt (as NaCl) 700.00 3
Saponification Value of oils 500.00 2
Sodium Benzoate 700.00 3
Titratable acidity as acetic acid 300.00 1
Total acidity of wines as tartaric acid 300.00 1
Total Carbohydrates (computation) 180.00 3
Total Fat 1,100.00 3
Total Solids 400.00 3
Total Soluble Solids 260.00 3
Total Soluble Solids of frozen concentrate of

300.00 3
lemonade
Total Soluble Solids of fruit products 560.00 3
Total Soluble Solids of vinegar 300.00 3
Total Soluble Solids (air oven) 500.00 3
Trace Metals (per analyte)
Aluminum (Al), Cadmium( Cd), Copper (Cu), Lead 1,920.00 14

(Pb), Nickel (Ni)
Water Activity 300.00 2
PACKAGE
Nutrition Facts Analysis
Ash + Moisture + Protein + Total Carbohydrates 14,430.00 30

(computation) + Total Fat + Minerals in Food: Ca,
Fe, Na, K, Zn + Nutrition Facts Computation
WATER AND WASTEWATER
Alkalinity 500.00 1
Biochemical Oxygen Demand 1,500.00 7
454
Calcium, (Ca) Hardness 700.00 1
Carbonate and bicarbonate 500.00 1
Color 325.00 1
Chloride 750.00 1
Conductivity 350.00 1
Dissolved Oxygen 500.00 1
Magnesium (Mg) by computation 600.00 1
Nitrates 800.00 1
Oil and grease 1,000.00 2
pH 325.00 1
Residual Chlorine 500.00 1
Salinity 300.00 1
Sulfate 800.00 2
Total Dissolved Solids 600.00 2
Total Hardness 700.00 1
Total Suspended Solids 650.00 2
Turbidity 300.00 1
Trace Metals (per analyte)
Aluminum (Al), Cadmium (Cd), Calcium (Ca),

Copper (Cu), Iron (Fe), Lead (Pb), Magnesium 1,200.00 7
(Mg), Manganese (Mn), Nickel (Ni), Potassium (K),
Sodium (Na), Zinc (Zn)
PACKAGE
Purified Water Package
Chloride + Color + Nitrates + pH + Sulfate + Total 10,600.00 14

Dissolved Solids + Total Hardness + Turbidity +
Trace Metals: Al, Cu, Fe, Na, Zn
OTHERS
455
Distillation using rotary evaporator (per 500mL) 500.00 3
Essential Oil Extraction (per 500g) 500.00 3
Phytochemical Analysis
Alkaloids, Steroids, Anthraquinones, Flavonoids, 1,200.00 5

Saponins, Tannins
Microbiological Tests
FOOD
Aerobic Plate Count, Petrifilm 550.00 2
Coliform Count, Petrifilm 550.00 2
Commercial Sterility Tset (Low-acid)

2,000.00 14
excluding 13-day holding period
E coli Count, Petrifilm 1,000.00 2
Halophilic Yeast Count in fish sauce/paste,

500.00 5
soysauce
MPN of Total Coliform 550.00 2
Salmonella Detection, Petrifilm 1,000.00 4
Staphylococcus aureus Count, Conventional 1,200.00 5
Staphylococcus aureus Count, Petrifilm 800.00 2
Yeast and Molds Count, Conventional 550.00 5
Yeast and Molds Count, Petrifilm 1,000.00 3
WATER AND WASTEWATER
Heterotrophic Plate Count 550.00 2
MPN of Total Coliform 550.00 2
confirmed Test for Thermotolerant (Fecal

550.00 2
Coliform)
456
confirmed Test for E. coli 1,000.00 2
PACKAGES
Package A
1,100.00 5
Heterotrophic Plate Count + Coliform Count
Package B
Heterotrophic Plate Count + Coliform Count + 1,700.00 5

Fecal Coliform Count + E. coli Count
Package C
Heterotrophic Plate Count + Coliform Count + 1,200.00 5

Fecal Coliform Count
Package D
650.00 5
Total Coliform Count + Fecal Coliform Count
Package E
1,000.00 2
Total Coliform Count + E. coli Count (Colilert-18)
Package F
Heterotrophic Plate Count + Total Coliform Count 1,200.00 3

+ E. coli Count (Colilert-18)
OTHERS
Antimicrobial assay against E. coli 600.00 3
Antimicrobial assay against S. aureus 600.00 3
Surface Swab Method 550.00 2
Calibration Services
1. Mass Standards
1.1. Calibration of Test Weights
1.1.1. Stainless steel (free nominal)
1 mg to 50 g OIML R111 600.00
3
>50 g to 500 g 650.00
457
>500 g to 10 kg 950.00
>10 kg to 50 kg 1 050.00
1.1.2. Other material (free nominal)
1 mg to 500 g 400.00
3
>500 g to 10 kg 600.00
>10 kg to 50 kg 700.00
1.2. Calibration of Non-Automatic Weighing

Instruments (NAWI)
1.2.1. Electronic, up to 300 kg, Using 1 530.00
OIML Class F1, F2, M1 High
Accuracy I (On-site) 3
1.2.2. Electronic/Mechanical High 1 200.00
Accuracy II (On-Site/Base-lab)
1.2.3. Electronic/Mechanical High 1 080.00
Accuracy III & IIII (On-Site/Base-
Lab)
For every thereafter excess of 1 ton 20.00
2. Volume Standards
2.1. Big Volume
2.1.1. Test measure 10 L, Volumetric 500.00
2.1.2. Test measure 10 L, Gravimetric 1,800.00
2.1.3. Test measure 20 L, Volumetric 600.00
2.1.4. Test measure 20 L, Gravimetric 2,000.00
2.1.5. Proving tank, 100 L to 400 L, 1 500.00

Volumetric
2.1.6. Proving tank, >400 to 2 000 L, 3 000.00
Volumetric
2.1.7. Tank Trucks
6 000 L and below 1 000.00
>6 000 L to 10 000 L 1 500.00 1
>10 000 L to 15 000 L 2 000.00
>15 000 L to 20 000 L 2 500.00
>20 000 L to 25 000 L 3 000.00
458
>25 000 L to 30 000 L 3 500.00
>30 000 L to 35 000 L 4 000.00
>35 000 L to 40 000 L 4 500.00
>40 000 L to 45 000 L 5 000.00
>45 000 L to 50 000L 5 500.00
2.1.8. Fuel dispensing pump, per nozzle 700.00
2.2. Small Volume (Glass wares)
2.2.1. Volumetric flask/beaker/cylinder/ 600.00 1 only: 3 days

pipette, 1 test point
2.2.2. Graduated flask/beaker/cylinder/ 600.00 by bulk: 1-2 months
pipette, 1 test point,
-additional test point 530.00
2.2.3. Volumetric/graduated pipette 600.00

1 test point
-additional test point

530.00
2.2.4. Glass burette, 5 test points 1 500.00

-additional test point
530.00
3. Thermometry Standards
3.1. Calibration of thermometers Low-Temp: 3 days
3.1.1. Liquid-in-glass thermometers 1 700.00 High-Temp: 5 days
3.1.2. Digital thermometers 1 700.00
3.1.3. Bi-metallic thermometers 1 700.00
Test temperature: -30 ºC to 250 ºC
Graduation/Resolution: <1 ºC, >

ºC
Number of test points: 5
3.1.4. Enclosure, 1 test point 2 100.00 5
3.1.5. Infra-red 1 700.00 3
459
Additional test point 500.00
4. Pressure Standards
4.1. Pressure Gauge (5 test points per range) 3
Direct measurement using test gauge / 900.00

pressure calibrator
4.2. Sphygmomanometer 900.00
5. Length and Dimensional Standards
5.1. Calibration of calipers, 0 to 250 mm 1 225.00
5.2. Calibration of steel rule, 300 mm & below 500.00 3
>300 mm to 1 000 mm 650.00
>1 000 to 2 000 mm 900.00
6. Electrical standards
6.1. Multimeter, analog 3250.00
6.2. Multimeter, digital 5050.00
3
6.3. Ohmmeter 900.00
6.4. Voltmeter 700.00
ON-SITE CHARGES:
Within 50 km radius from base lab per day, per 2 000.00

team
More than 50 from base lab per day, per team 3 000.00
460
Small Enterprise Technology Upgrading (SET-UP)
SETUP is a nationwide strategy of the Department of Science and Technology to address the needs and
requirements of enterprises through technology and equipment upgrading, strengthening of
innovation capability, increasing productivity and producing quality products to contribute in the
attainment of sustainable and inclusive growth in the countryside.
Office or Division: Regional Program Management Office (RPMO)
Type of G2C, G2G
Transaction:
Who may avail: (1) Micro, Small, and Medium Enterprises wholly owned by Filipino
citizens and willing to apply technological innovations to improve
existing products, services and/or operations.
(2) Any government entity and local government unit (including state
universities and colleges), civil society organization, and
academic institutions with attached business-like operating units
and other projects/activities (such as Common Service Facilities,
innovation/incubation centers) for entrepreneurs/graduates of
entrepreneurs/ graduates of entrepreneurship.
(3) The applicant has no previous accountabilities with DOST RO and

Attached Agencies. Applicant may avail of the iFund for a maximum
of two (2) times subject to the evaluation and recommendation of
the RPMO. Succeeding request for availment, if any, shall be
endorsed to the DOST- Development Bank of the
Philippines’BankabilityEnhancementforSETUP
Technopreneurs (BEST) Program and other financing windows.

1. Letter of intent to avail of Regional Project Management Office (RPMO),
SETUP assistance DOST Region V, Rawis, Legazpi City
2. Fully accomplished DOST TNA
Form 01, “Application for DOST PSTC-Albay, APAO Building, Albay
Technology Needs Farmers’ Bounty Village, Cabangan,
Assessment” Camalig, Albay
3. Proposal using “SETUP Project
Proposal Format”DOST PSTC-Ca marines Norte, CNSC
4. Copy of business permits and Compd.,
licenses issued by LGUs and Daet, Camarines, Norte
other government offices
5. Certificate of Registration with DOST PSTC-Camarines Sur, Bicol Science
the DTI, SEC or CDA, Centrum Bldg., Naga City
whichever is applicable and
461
photocopy of the official receipt DOST PSTC-Catanduanes, CSU Compd.,
of the firm; Calatagan, Virac, Catanduanes
6. Article of Incorporation for
cooperatives and associations DOST PSTC-Masbate, Espinosa Bldg., Masbate,
as proponent. Masbate City
7. Board/Legislative Council
Resolution authorizing the DOST PSTC-Sorsogon, SSU Compd., Sorsogon
availment of the assistance and City
designating authorized
signatory for the funding
assistance for corporations,
cooperatives, SUCs, and
LGUs.
8. Financial statements for the
past three (3) years for Small
and Medium enterprises and
atleast one (1) year for
micro- enterprises together
with notarized Sworn
Statement from the
proponent that all
information provided are
correct and true;
9. Sworn affidavit that none of
the incorporators/officials are
related to the approving
authority yup to the third
degreeof consanguinity and
affinity and that the
proponent has no bad debt;
10. Projected financial
statementsfor the next five
(5) years.
11. Complete technical
specifications and
design/drawing of
equipment
12. Three (3) quotations
from
suppliers/fabricators
for each equipment
462
CLIENT STEPS
Submits Letter of Receives None 0.5 day PSTDs
and
Intent (LOI) evaluates
LOI
addressed to the
Regional Director
through the
Provincial Science
& Technology
Director
Assist the PSTC Conducts on-site None 1 day PSTDs/ Customer
during on-site visit visit and TNA
and technology and informs
needs assessment client if qualified
(TNA) or not qualified
for assistance
If qualified, Assists client to None 10 days PSTDs/ Customer
customer to submit prepare project
the documentary proposal with
requirements package of S&T
interventions
Endorsed the None 1 day PSTD

project proposal
and complete
documentary
requirements to
the Regional
Director
Receives None 0.5 day RPMO

proposals and
checks for
completeness of
attachments
Forwards project None 0.5 day RPMO
proposal to the
Regional
Technical
Evaluation
Committee
(RTEC) for
review and
463
evaluation
Complies with the Review and None 1 day RPMO, RTEC,

requirements, evaluation by PSTCs
comments, and the RTEC.
recommendations.
Routes None 1 day RPMO
justifications/
clarifications to
the RTEC for
review and
approval
Approves None 1 day RTEC

justifications/
clarifications and
recommends to
the Regional
Director for
approval
RPMO conducts None 1 day RPMO, PSTC,

TNA validation Customer
Project Approval None 1 day RPMO, RD
Submit copy of Prepares None 0.5 day RPMO

cooperator’s and Memorandum of
co-maker’s valid ID Agreement
(MOA)
MOA Signing None 0.5 day PSTD, Customer

between PSTD
and Customer
Submit signed
MOA to None 1 day PSTC
Regional Office
Receives the
signed MOA None 1 day RPMO
from PSTC and
facilitates
completion of
signatories to
MOA
Facilitates
464
notarization of None 0.5 day RPMO
the MOA
Submit Certificate Facilitates None 3 days FAS, ORD, RPMO

of Equipment processing of
Availability, copy of the assistance
PDC, LBP account
through the
disbursement
voucher and
obligation
request with
attached
notarized copy
of the MOA
Submission of 37 Fund Release None 1 day FAS, ORD, RPMO,

Post-Dated Checks PSTC, Customer
and Official Receipt
TOTAL: None 26 Days
465
DOST REGIONAL OFFICE V
Internal Services
466
Records Management
The central receiving and releasing unit of all communications for proper recordingand routing
procedures in the Regional Office.
Type of G2G
Transaction:
Who may avail: DOST V em`ployees

Log book and DTS RMU
CLIENT STEPS
ACTIONS BE TIME RESPONSIBLE
PAID
Client submits None 2 mins Client/Records

documents to Receive and Management Unit
stamp
DOST V - documents
with
Records date and
Management time
Unit (RMU) received
andsignature.
Check
None 10 mins Client /
the Records
completeness Management Unit
of
document.
(For
complete
documents,
assign
Reference
number and
forward to the
concerned
unit.
For
467
incomple
tedocuments,
returnto
sender
for
appropriate
action.)
Release / mail None 10 mins Client /

the Records
documents Management Unit
to
concerned
unit
for
appropriate
action.
Update the
action
and
comments
to
the DTS
Receive and None 10 mins Records Management

update to DTS the Unit / Concerned Unit
action made by the
concerned unit.
Digitize and None 30 mins Records Management

Release the Unit / Concerned Unit
documents to client
/ concerned unit.
Update th actio
e n
and comments to
the DTS.
468
Archive / File None 30 mins Records Management
documents. Unit
END
469
Purchasing Service
A service that caters to the procurement of required items/supplies and equipment ofthe agency as
support in the delivery of S&T Services in the Region.
Office or Finance and Administrative Support Services

Division:
Type of G2G
Transaction:
Who may DOST V employees
avail:
REQUIREMENTS
Purchase Request ORD
Annual ProcurementPlan BAC Secretariat

(updated)
FEES TO
CLIENT STEPS AGENCY BE PAID PROCESSING PERSON RESPONSIBLE
ACTIONS TIME
1.1 Receives None 2 hours RecordsManagementUnit/
the document. Supply Unit
Prepare 1.2 Forward 2 hours Budget

Purchase document to
Request in budget unit for
triplicate clearance.
copies. End- 1.3 Forward 2 hours Supply
user will sign document to
as requestor. supply for
clearance.
1.4 Review of 2 hours Supply/Recommending/Approving

items and its Authorities
specifications .
1.5 Forward to 3 working days Chief FAS and TO and ORD

recommending
and approving
authorities.
470
1.6 If items are 1 working day Supply, Acctg and ORD
available at
DBM-PS,
prepare
Agency
Procurement
Request
(APR).
1.7 If not 7-14 working Bids and Awards Committee

available at days for
DBM-PS, alternative
proceed to mode of
implementation procurement,
of RA 9184. minimum of 30
working days
for public
bidding
1.8 Award 3 working days Bids and Awards Committee
contract to
Lowest
Calculated
Responsive
Bid (LCRB)
1.9 2 working days Supply Office

Issue/Serve
PurchaseOrder
1.10 Receive 3 working days Supply Officer

deliveries and
forward to end-
user
471
Requisition for Employee
A procedure that covers the step-by-step procedure of requesting to hire or recruit qualified and
competent personnel to perform the required jobs identified by DOST V.

Division:
Type of Government to Customer

Transaction:
Who may avail: Unit Head or Project Leaders/Coordinators
Letter Request to Hire Personnel ORD
AGENCY FEES TO BE PROCESSING PERSON

CLIENT STEPS RESPONSIBLE
ACTIONS PAID TIME
Program/Project Submit th letter None 1 working day Program/Project
e
Leader/End request to hire Leader/End User
User shall personnel.
submit to th
e
Human
Resource Receives the letter 1 working day HRMO
Management request. ARD
Unit (HRMU)
duly approved
request to hir Review the
e
personnel which completeness of
is endorsed by attachments such
the concerned as approved Line-
Item Budget.
Assistant
Regional
472
Director/ Forward the
Division Chief. . request to
Assistant Regional
Director (ARD)
concerned for
endorsement.
Forward document 1 working day RMU

to the Office of the ORD
Regional Director RD
for Approval/
Disapproval of the
Request
Approved Request 1 working day ORD

shall be returned RMU
to the HR unit.
Program/Project
Once approved,
the Leader
program/Project
Leader/ End user
shall submit to the
HR Unit the
complete
qualification
requirements for
publication.
HRMO to publish 10 working

the vacant position days
though the usual
mode of
publication using
the Vacancy
Publication
Specification
Form.
473
Processing of Application for Leave
A procedure that covers the procedure in the filing, processing and approval of leaveapplications
whenever an employee wishes to be absent from work for vacation, special privilege, or due to
sickness.

Division:
Transaction:
Who may avail: All DOST V Employees
Application for Leave Form (CSC Form No. 6) Human Resource Unit
FEES
PAID
1. Secure 1.1Print or email None 5 minutes HR Staff
Application for Application for Leave
Leave Form (AFL)Form to th
e
(CS Form 6) requesting employee.
2. Fill up form 2.1 Receive the request None 3 days HR Staff

and submit to form ARD
HR Unit RD
2.2 Review form for

completeness of
information
2.3 HR Staff indicate

Leave Credit Balance as of
the end of the previous
month
2.4 Forward request to

Assistant Regional
Director (ARD) for
Finance, Administrative
Support Services for
474
Certification of Leave
Credit

ARD concerned for
recommendation
2.6 If endorsed by
theARD, the request
shall be forwarded to
RegionalDirector for
final approval.
2.7 Approval/Disapprov
al of Request by the
RegionalDirector (RD)
2.8 Approved AFL shall

be returned to the HR
Unit for posting in the
Leave Administration
Database
2.9 HR Staff receive

andfile the approved
AFL
2.10 Notify
requesting
employee of status
475
ofrequest
(approved/disapproved)
and provide copy
476
Processing of Request for Certification and Service Record
Employees may request a Certificate of Employment, Certificate of No PendingAdministrative

Case or any other special certification and Service Record to theHuman Resource Unit.

Division:

Transaction:
None
CLIENT FEES PROCESSING PERSON

AGENCY ACTIONS TO BE RESPONSIBLE
STEPS TIME
PAID
1. Notify the 1.1 Prepare the None 10 minutes HR Staff
Human certification/Service ARD - FAS
Resource Unit Record
(indicate the
type of
certification 1.2 Forward request to the
being Assistant Regional
requested) Director (ARD) for Finance
and Administrative
Services for signature.
1.3 Give signed certificate

to requesting employee.
477
Processing of Request for Clearance
Employees who are resigning or retiring from service should secure a Clearance fromall
accountability from Human Resource Unit.

Division:

Transaction:
None
CLIENT FEES PROCESSING PERSON

STEPS TIME
PAID
1. Notify the 1.1 Prepare the clearance None 3 days HR Staff
Human form Retiring/ resigning
Resource Unit employee
of the request Immediate Head
Required signatories
for clearance. 1.2 Forward form to
Regional Director
required signatories
1.3 Give signed certificate

to requesting employee.
478
Feedback and Complaints

Customer Satisfaction Feedback Form* and submit
the same to the DOST Regional Office and at the
Provincial Science and Technology Centers.
Feedbacks can also be sent thru the email address

[email protected] and/or [email protected]
How feedbacks are processed Feedbacks are collated and analyzed by the Quality
Management Representative and is being reported
during DOST V Meeting or Conference and
Management Reviews.
How to file a complaint Complaints can be filed at the DOST Regional Office
No. V or at the Provincial Science and Technology
Centers (PSTCs).
How complaints are processed All complaints received by the office are coursed thru
the concerned Division, Section or Unit for
appropriate action.

Address: Bahay Ugnayan, J.P. Laurel Street
Malacañang, Manila
Telephone Nos.:
1. +63(2)-8736-8645
2. +63(2)-8736-8603
3. +63(2)-8736-8629
4. +63(2)-8736-8621(Fax)

479
Telephone Nos.:
1. +63(2)-478-5091
2. +63(2)-478-5099
480
LIST OF OFFICES
Contact
Office Name Location Tel No. Email Address
Person
Office of the Regional (052) Rommel R. [email protected]
Regional Office No. V, 7420911 Serrano, [email protected]
Director Rawis, Director IV [email protected]
Legazpi City
Secretary, Regional (052) Marian [email protected]
Office of the Office No. V, 7420911 DLR. Cruz, [email protected]
Regional Rawis, SRA [email protected]
Director Legazpi City
Technical Regional (052) Ma. [email protected]

Operations Office No. V, 7420911 Theresa D. [email protected]
Rawis, Alcantara,
Chief SRS/
Legazpi City
ARD-TO
Finance and Regional (052) Armida I. [email protected]
Administrativ Office No. V, 7420911 Lumen, [email protected]
e Services Rawis, AOV/ OIC-
Division Legazpi City FAS
Regional Regional (052) Cristopher [email protected]

Standards Office No. V, 7420911 G. Millena, [email protected]
and Testing Rawis, SRS II
Laboratory Legazpi City
Regional Regional (052) Cristopher [email protected]

Metrology Office No. V, 7420911 G. Millena, [email protected]
Laboratory Rawis, SRS II
Legazpi City
RPMO Regional (052) Ma. [email protected]

Office No. V, 7420911 Theresa D. [email protected]
Rawis, Alcantara,
Legazpi City Chief SRS
PSTC-Albay DOST V (052) Jacinto [email protected]

Compd., 7420911 Alexis B. [email protected]
481
Rawis, 0915-483- Elegado,
Legazpi City 9311 Senior
SRS/
PSTD
PSTC- Camarines (054) 440- Hermogen [email protected]
Camarines Norte Sate 0980 es Miguel [email protected]
Norte College 09616405 G.
(CNSC) 211 Pormento,
Compd., Senior
Daet, SRS/ OIC
Camarines
Norte
PSTC- 2nd Flr. Bicol (054) 472- Patrocinio [email protected]
Camarines Science 3827 N. [email protected]
Sur Centrum 0917-596- Felizmenio
Bldg., J. 6720 , Senior
Miranda SRS/
Ave., Naga PSTD
City
PSTC- Catanduanes 0999-755- Marie [email protected]
Catanduanes State 9182 Grace T. [email protected]
University 0906-380- Molina,
(CSU) 6642 Senior
Compd., SRS/
Moonwalk PSTD
St.,
Calatagan,
Virac,
Catanduanes
PSTC- Door No. 3 (056) 582- Josie D. [email protected]
Masbate Espinosa 0373 Albao, [email protected]
Apartent., 9018-410- Senior
Masbate, 7406 SRS/
Masbate City PSTD
PSTC- Sorsogon (056) 211- Sandro B. [email protected]
Sorsogon State 2104 Noguera, [email protected]
College 0915-327- Senior
(SSC) 2844 SRS/PSTD
Compd.,
Sorsogon
City
482
REGIONAL OFFICE VI
483
DOST REGIONAL OFFICE VI AGENCY PROFILE
Mandate:
To provide central direction, leadership and coordination of scientific and technological efforts
and ensure that the results therefrom are geared and utilizedin areas of maximum economic and
social benefits for the people.
Vision:
Excellent prime-mover of regional and countryside development with equity.
Mission:
To spearhead scientific, technological, and innovation efforts, and ensure that these result to
maximum economic and social benefits for the people in the region.
Quality Policy:
We are committed to provide relevant and gender-responsive science and technology related
services to both the government and private sectors in RegionVI with the highest standards of
quality and reliability, within our capabilities and resources, according to customer and all
applicable regulatory and statutoryrequirements, and to continually improve the effectiveness of
our QMS in order tomeet customer satisfaction.
484
Regional Office
External Services
485
Processing of Applications for DOST-SEI S&T Scholarship
Science Educate Institute (SEI) is a service agency of the Department of Scienceand Technology
(DOST) mandated to develop a scientifically and technologicallyliterate citizenry and accelerate
the development of S&T human resources needed for socio-economic development.
The S&T scholarship programs aims to stimulate and entice graduating senior high school to
pursue lifetime productive careers in the field of Science and Technology and to ensure a steady
and adequate supply of qualified S&T humanresources which can steer towards national
progress.
To fulfill these mandates, SEI undertakes, among others the followingundergraduate scholarship
programs:
1. DOST-SEI Merit Scholarship Program

2. RA 7687 S&T Scholarship Program
3. Junior Level Science Scholarship (JLSS) under RA 10612 Program

Type of Transaction: G2C – Government to Client who is a Transacting Public
Who may avail: (RA 7687 and Merit)
1. Natural-born Filipino citizen
2. Students who belong to a family whose socio-economic status does
not exceed the set values of certain indicators
3. Top five percent (5%) of the Non-STEM strand senior high school
graduating class
4. All members of the STEM strand senior high school graduating
class
5. A resident of the municipality for the last 4 years as attested by the
barangay captain
6. Of good moral character and in good health
(RA 10612)
2. Students who belong to a family whose socio-economic status does
not exceed the set values of certain indicators
3. On-going regular 3rd year college student in an identified priority
S&T course
4. Has a general weighted average (GWA) of at least 83% or its
equivalent in his/her first and second year in college
5. A resident of the municipality for the last 4 years as attested by the
barangay captain

486
RA 7687 and Merit
Documents required by the SEI based on its Science Education
current issuance InstituteDOST
Original and Photocopy of Birth Certificate Regional Offices
Accomplished Income Tax PSTCs
Return/W2/Employment Contract/BIR
Certificate of Tax Exemption of
Parents/Municipal or Barangay Certificate of
Non-Employment
Original and Photocopy of the latest three
(3) consecutive months of Electric Bill forthe
Year
Assessment form/Statement of account from
the private high school/scholarship
certification (For RA 7687 Applicants only)
Two (2) recent photographs (1” x 1”)
If legal guardian, affidavit of guardianship
RA 10612
Documents required by the SEI based on its
current issuance
Original and Photocopy of Birth Certificate
Official Transcript of Records (TOR) or True
copy of grades (TCG) for first and second years
in college
Accomplished Income Tax Science Education
Return/W2/Employment Contract/BIR InstituteDOST
Certificate of Tax Exemption of Regional Offices
Parents/Municipal or Barangay Certificate of PSTCs
Non-Employment
(3) consecutive months of Electric Bill forthe
Year (For RA 7687 Applicants only)
AGENCY FEES TOBE PROCES PERSON
CLIENT STEPS
ACTIONS PAID SING RESPONSI
TIME BLE
1. Secure application 1. Evaluate the None 8 Scholarship
form completeness of minutes Staff
the data asked for Technical
Submit in the application Operations
accomplished formand the Division
application form completeness of
and all required the required
documents documents.
487
1.1 Assess the
application form
to determine the
scholarship
category based
on the eligibility
criteria: RA 7687,
RA 10612 or
Merit Program.
Indicate in the
application form
the category of
the applicant.
1.2 Return
applications with
incomplete
documents for
compliance.
1.3 Merit category,

proceed to Step
2; Other
categories,
proceed to Step
3.
2. Present the 2. Check None 3 minutes Scholarship
assessed assessment box Staff/Cashier
application form to of the application Technical
the form, receive Operations Division
cashier/Special payment and / FAS
Collecting Officer issue an official
(SCO) for payment receipt.
of the testing fee
3. Receive temporary 3. Issue temporary None 1 minute Scholarship Staff
test permit. test permit to the Technical
qualified Operations Division
applicant
TOTAL:
RA 7687/RA 10612 Applicant 9 minutes
Merit Applicant 12 minutes

Note: On HOLD due to pandemic. Processing of application through online is at the
level of the Science Education Institute (SEI).
488
Issuance of Certificate for Enrolment
Section VII-A. DOST-SEI S&T Undergraduate Scholarship agreement, scholarsare required to

maintain a grade requirement per semester of year level. That will be the basis for the
monitoring of good standing scholar every start of the semester. The said certificate is being
issued to good standing scholars only, tobe presented in their respective schools for
enrolment. Tuition and other schoolfees not to exceed Php 20,000.00/semester shall be paid
by the DOST-SEI upon receipt of the corresponding bill from your school.

Who may avail: Good standing RA 7687, RA 10612 and Merit ongoing scholars
Accomplished TO-SCH-F11 (S&T DOST Regional Offices
Scholarship Request for Certification) PSTCs
Copy of Grades (1 original) Enrolled university
CLIENT STEPS
1. Secure TO-SCH- 1. Receive None 5 minutes Scholarship Staff
F11(Request for accomplished Technical
Certification) and TO-SCH-F11 Operations Division
completely fill it and its
up, attach original attachment
copy of grades (includes
and submit to the requests
Scholarship Staff endorsed by
PSTCs)
1.1 Check
authenticity of
copy of grades
and correctness
of request
1.2 Verify from the None 10 minutes Scholarship Staff
control list the Technical
status of the RA Operations Division
7687/RA
10612/Merit
scholar if he/she
is in good
standing
If good standing,
proceed to Step
3
If not, indicate in 489
the request form
the reason/s for
not processing
the request and
return to the
client for
appropriate
action
1.3 Check grades None 5 minutes Scholarship Staff
against the Technical
grade Operations Division
requirement. If
he/she meets
the grade
requirement,
proceed to Step
4. If not, indicate
in the request
form the
reason/s for not
processing the
request and
advice the client
1.4 Prepare two (2) None 5 minutes Scholarship Staff
copies of Technical
certificate using Operations Division
the prescribed (as per signatory
template. matrix)
1.5 Sign certificate None 9 minutes Scholarship Staff
and stamp the Technical
certificate with Operations Division
DOST VI dry
seal.
2. Receive certificate 2. Issue Certificate None 1 minute Scholarship Staff
for enrollment and for Enrollment Technical
sign the DOST VI Operations Division
file copy to Note: For requests
acknowledge endorsed by PSTCs,
receipt send electronic
copies of certificates
to concerned
University
Coordinators (UCs)
or Provincial S&T
Centers (PSTCs)
TOTAL:
RA 7687/RA 10612/ Merit 35 minutes

490
Issuance of Scholar-Graduate Certification (Local Employment)
Section VII-C. DOST-SEI S&T Undergraduate Scholarship agreement, scholarsupon the

completion of course must submit Transcript of Records (TOR) and Diploma/Certificate of
Graduation as an indication that they’ve graduated. The said certificate is being issued for
employment and NBI clearance application

Who may avail: DOST-SEI RA 7687 and RA 10612 Scholar-Graduate
Transcript of Records (1 original, 1 University where graduated
photocopy)
Diploma/ Certificate of Graduation (1 University where graduated
original, 1 photocopy)
Accomplished TRACER Form DOST Regional Offices
PSTCs
If request is done through a representative, Client
submit an authorization letter signed by
scholar graduate
CLIENT STEPS
1. Secure TO-SCH- 1. Receive None 5 minutes Scholarship Staff
F11 (S&T accomplished Technical
Scholarship TO-SCH-F11 Operations Division
Request for and its
Certification) and attachment
completely fill it
up, attach Original 1.1 Check
and Photocopy of completeness of
Transcript of information/requir
Records (TOR) ement and
and correctness of
Diploma/Certificat request
e of Graduation
and Accomplished 1.2 Issue
TRACER Form Acknowledgeme
nt Receipt/Claim
Stub for
Requested
Certification
indicating time of
release
1.3 Check None 5 minutes Scholarship Staff
authenticity of 491 Technical
the TOR and Operations Division
Diploma/Certifica
te of Graduation
versus the
Original copy
1.4 Return the
original copy of
the TOR and
Diploma/Certifica
te of Graduation
to the applicant/
client
1.5 Verify from the None 4 hours Scholarship Staff
control list and Technical
file of the Operations Division
scholar-graduate
the status of the
scholar if he/she
is in good
standing.
1.6 If not, indicate in
the request form
the reason/s for
not processing
the request and
advice the client.
copies of the Technical
requested Operations Division
certificate.
1.8 Sign the None 9 minutes Authorized Official
certificate. (as per signatory
matrix)
2. Receive the 2. Issue the None 1 minute Scholarship Staff
certificate and sign certificate and Technical
the DOST VI file have the 2nd Operations Division
copy to copy signed by
acknowledge the claimant to
receipt. acknowledge
receipt
For certificates to
be claimed by the
authorized
representative,
submit
authorization letter
TOTAL: 4 hours and 25
minutes
492
Issuance of Temporary Clearance
Section XI. DOST-SEI S&T Undergraduate Scholarship agreement. The good standing
scholars/scholar-graduates who shall travel out of the country while still under scholarship or
with service or financial obligation may be issued certification of temporary clearance for travel
abroad upon submission of requireddocuments and/or posting of bond.

Who may avail: 1. Good Standing on-going scholar/scholar-graduate who needs
Temporary Clearance to travel outside of the country.
2. Terminated scholars with service/financial obligation who needs
Temporary Clearance to travel outside of the country
Duly notarized Deed of Undertaking (DOU) DOST Regional Offices
(1 original) PSTCs
Two (2) valid IDs of the co-maker and the Applicant and Co-maker
applicant (1 photocopy)
Co-maker’s latest Income Tax Return or any BIR
proof of income
Invitation from sponsoring agency or similar Sponsoring agency
document
Service Record/Certificate of Employment Client’s employer
Indicating Period of Employment and Nature
of Work Issued by the Employer
CLIENT STEPS
1. Secures TO-SCH- 1. Receive None 5 minutes Scholarship Staff
F11 (S&T accomplished Technical
Scholarship TO-SCH-F11 Operations Division
Request for and its
Certification) and attachment and
completely fills it check the
up, attaches completeness of
required information/requir
documents ements and
correctness of
request
1.1 Issue
Acknowledgeme
nt Receipt/Claim
Stub for
Requested
493
Certification
indicating date of
release of
certificate (2
days after the
request date)
1.2 Record the None 5 minutes Scholarship Staff
received Technical
documents in the Operations Division
database (excel)
for incoming
documents
status Technical
report/control Operations Division
list/file of the
scholar-graduate
the status of the
scholar if he/she
is in good
standing
1.4 If good standing,

proceed to Step
4. If not, refer the
case to SEI for
final evaluation
1.5 Validate the None 1 day Scholarship Staff
comaker’s Technical
information and Operations Division
employment
1.6 Prepares the None 5 minutes Scholarship Staff
requested Technical
certificate Operations Division
1.7 Sign the None 9 minutes Scholarship Staff
certificate and Technical
stamp with Operations Division
DOST VI dry seal
the DOST VI file have “Received” Operations Division
copy to portion of the
acknowledge TO-SCH-F11
receipt. signed by the
authorized
claimant
TOTAL: 1 day and 45
minutes
494
Collection and Issuance of Official Receipts
The Cash Management Section (CMS) under the Finance and Administrative Services (FAS)
Division handles the collection and disbursement of cash of theDepartment of Science and
Technology Regional Office No. 6 (DOST VI).
An Official Receipt (OR) is issued to clients who pay in Cash or Check. Collections are
safeguarded until deposited to the Government Servicing Bank(GSB) within 24 hours or the
next banking day. Deposits are then reconciled against the Cash (Collection) Receipt Records.
Most number of collections received and ORs issued are from/to clients who availof the DOST
VI’s laboratory services and the agency’s program/project beneficiaries for the repayment or
refund of financial assistance.
Office or Division: Cash Management Section / FAS

G2B – Government to Business Entity
G2G – Government to Government
Who may avail: All
Payment for Refunds/Liquidation
Order of Payment (1 original) Accountant, Accounting Section
Cash/Check (original) Client/Payor
Laboratory Fees
Transaction Service Report (1 original) Regional Standards and Testing Laboratory
(RSTL)
Cash/Government-Issued Check (original) Client/Payor
Advice of Check Issued and Cancelled GSB-LBP

(ACIC) for Check Payment
(1 original/photocopy)
Certification of Cash Availability of Check
Clients’ Bank
payment (1 original/photocopy)
Repayment/Transfer of Ownership/Due
Obligations or Penalties of SETUP
Projects
List/Summary of SETUP Beneficiaries SETUP Staff, Technical Operations
every scheduled payment date (1 original)
Post-Dated Check (original) SETUP Staff, Technical Operations
Cash (original) Client/Payor

DOST-SEI Undergraduate Scholarship
Test Fees
Duly Assessed Application Form Scholarship Section
(1 original)
Cash (original) Applicant
495
CLIENT STEPS
Payment for Refunds/ Liquidation
1. Present required 1. Receive and None 3 minutes Cashier
documents and check required FAS
submit Order of documents
Payment and keep the
Order of
Payment
2. Pay the 2. Receive Depends 3 minutes Cashier
corresponding payment and on required FAS
amount issue an amount to
*Make sure to Official be paid
secure Official Receipt
Receipt that will be
issued upon
payment
Laboratory Fees
1. Present the Test 1. Receive and None 3 minutes Cashier
Service Report check the TSR FAS
(TSR)
issued upon
payment
3. If Mode of 3. Receive, Depends 5 minutes Cashier
Payment is check and on required FAS
Government- keep the copy amount to
Issued Check, of ACIC or be paid
submit (original or Bank
photocopy) of Certification
ACIC or Bank and issue an
Certification to the Official
Cashier Receipt
Obligations and Penalties of SETUP
Projects
1. Submit PDCs 1. Prepare the 1 day SETUP Personnel
List/Summary Depends Technical
of SETUP on required Operations
Beneficiaries amount to Division
and be paid
Cash/PDCs
496
every payment
schedule and
forward to the
Cashier
2. Wait for the Official 2. Receive and Depends 3 minutes Cashier
Receipt to be check the on required FAS
forwarded by the List/Summary amount to
SETUP Staff to the of SETUP be paid
Cashier payments and
PDCs and
issue an
Official
Receipt to
each payor
Test Fees
1. Present the 1. Receive and None 3 minutes Cashier
assessed check FAS
Application Form assessed
to the Cashier Application
Forms
2. Pay the 2. Receive ₱ 200.00 3 minutes Cashier
corresponding payment and FAS
amount to the issue an
Cashier Official
*Make sure to Receipt
secure Official
issued upon
payment
497
Procurement and Issuance of Supplies, Materials and Equipment
The Supply and Procurement Management Section is responsible for the procurement and
issuance of supplies, materials and equipment of the Department of Science and Technology
Regional Office No. VI. The objective isto ensure that all purchases conforms to specified
requirements, acquired from the right source, delivered on time and to the best advantage of
the office.
The procedure covers all the activities entailed in the procurement and issuanceof supplies and
materials and equipment from accomplishing of the purchase request form to the releasing of
the purchased item(s) to end-user.
Office or Division: Finance and Administrative Service (FAS)

Classification: G2G – Government to Government
G2C – Government to Client who is a Transacting Public
Who may avail: All
Purchase Request, GAM Appendix 60 Supply Office; GAM; Downloadable form at KM
(3 copies) Portal
CLIENT STEPS
1. Prepare and None None Concerned
review Purchase personnel
Request Concerned Division
Indicate complete
specifications,
responsibility
center code,
required quantity,
estimated cost,
source of fund and
purpose
1. Approve PR None 30 mins RD / ARD

Office of the RD /
Office of the ARD
for FAS or TO
1.1 Receive and None 20 mins BAC Secretariat
log complete Supply and
and approved Procurement
PR Management
Section
498
1.2 Collate and None 8 days Admin Assistant I /
consolidate Admin Aide VI
(complete Supply and
and) Procurement
approved PR Management
for the quarter Section
1.3 Attach and None 5 mins Admin Assistant I /

fill-up Admin Aide VI
Tracking Slip Supply and
for the Procurement
Procurement Management
of Goods and Section
Services
(FAS-F01)
1.4 Assign None 5 mins Admin Assistant I /

transaction Admin Aide VI
499
and PR Supply and
number and Procurement
determine Management
mode of Section
procurement
by ticking
appropriate
box
1.5 Record in the None 2 days Admin Assistant I /

Logbook for Admin Aide VI
Procurement Supply and
of Goods and Procurement
Services Management
Section
1.6 Post in None 3 days BAC / BAC

PhilGEPS for Secretariat
3 days (for Supply and
ABC more Procurement
than Management
P 50,000.00 Section
1.7 Conduct None 120 CD BAC / BAC

competitive (max. allowable Secretariat
bidding for time) Supply and
supplies, Procurement
materials and Management
Section
equipment
with approved
ABC of more
than
P1,000,000.0
0
1.8 Conduct None 3 days BAC / BAC

post- Secretariat / BAC
qualification / TWG
evaluation Supply and
and prepare Procurement
BAC Management
Resolution Section
recommendin
g award
Note: Conduct None 3 days BAC / BAC

negotiated Secretariat / BAC
procurement TWG
Supply and
500
after two (2) Procurement
failed bidding Management
Section
Regional Director
1.9 Approve BAC None 1 day Office of the RD
Resolution
BAC / BAC
1.10 Prepare and None 1 day Secretariat
serve Supply and
approved Procurement
Notice of Management
Award Section
BAC / BAC
1.11 Prepare and None 1 day
Secretariat
serve Supply and
Notice to Management
Proceed Section
BAC / BAC
1.12 Prepare and None 1 day
Secretariat
serve Supply and
Contract Management
Agreement Section
2. Receive Contract None 1 day

Agreement
2. For common- None 3 days Admin Assistant I /

use office Admin Aide VI
supplies, Supply and
Procurement
secure
Management
Certificate of Section
Price
Quotation and
Stocks
Availability
from PS-DBM
2.1 Secure price None 1 day Admin Assistant I /

quotation from Admin Aide VI
three (3) Supply and
Procurement
suppliers for
Management
supplies and Section
materials not
available at
PS-DBM
501
2.2 Use Agency None 1 day Admin Assistant I /
Procurement Admin Aide VI
Request Supply and
(APR) to Procurement
procure None 1 day Management
Section
common-use
office supplies
available at
PS-DBM
2.3 Approve APR None 1 day Regional Director

Office of the RD
2.4 Prepare None 1 day AO V / Admin

Abstract of Assistant I / Admin
Canvass upon Aide VI
receipt of Supply and
complete price Procurement
Management
quotation Section
2.5 Use Purchase None 5 days AO V / Admin
Order for Assistant I / Admin
supplies, Aide VI
materials and Supply and
services not Procurement
available at Management
Section
PS-DBM
2.6 Use Obligation None 1 day Budget Officer

Request and Budget Office
Status /
Budget
Utilization
Request and
Status to
obligate fund
2.7 Certify cash None 1 day Accountant III

availability Accounting Office
3. Receive Purchase 3. Serve None 1 day Admin Assistant I /

Order for Supplier Purchase Admin Aide VI
Order Supply and
Procurement
Management
3.1 Delivery of None Note:
Section
purchased Delivery date
items may vary
- 120 CD for
502
laboratory
supplies/equi
pment (or
longer if
imported)
- 15 CD for
common-use
supplies (or
longer,
depending on
the
availability at
PS-DBM
and/or on
“Order
Basis”)
3.2 Prepare None 1 day Admin Assistant I /

Inspection and Admin Aide VI
Acceptance Supply and
Report Procurement
Management
Section
3.3 Inspect None 1 day Inspector

supplies, Note: May Different offices
materials and depend on the where the requests
equipment; availability of emanate
Sign and the inspector AO V
indicate date Supply and
of inspection if Procurement
Management
found within
Section
specification
Note: For
items not
within
specifications,
return to
supplier for
immediate
disposition
3.4 Prepare None 2 days Admin Assistant I /

supporting Admin Aide VI
documents for Supply and
processing of Procurement
Management
503
payment Section
3.5 Processing of None AO V / Admin

Payment Assistant I / Admin
Aide VI
Cash Section
4. Receive supplies, 4. Release of None 1 day AO V / Admin
materials and supplies, Assistant I / Admin
equipment materials and Aide VI
(whenever equipment Supply and
available) (whenever Procurement
available) to Management
end-users Section
upon receipt of
approved
Requisition
and Issue Slip
(RIS)
Note:
- Property
Acknowledgm
ent Receipt
(PAR) is
issued to end-
user for
equipment
(above P
15,000.00)
- Inventory
Custodian
Slip is issued
to end-user
for tangible
items less
than P
15,000.00
504
Filing and Handling of Customer Complaints
This process covers the receipt, investigation, decision and corrective actions oncomplaints to
ensure that all customer complaints are resolved.

Type of Transaction: G2C - Government to Client who is a Transacting Public
G2B - Government to Business Entity
G2G - Government to Government
Who may avail: Clients, Other Government Agencies, LGUs, Private Entities
Written Complaint / Filled-up Complaint Department of Science and Technology
Form (1 original) Regional Office VI - Office of the Regional
Director / Secretary’s Desk or Public Assistance
Desk
CLIENT STEPS AGENCY ACTIONS
1. Submit a written 1. Receive and None 1 hour Concerned
complaint, filled up acknowledge Personnel
complaint form or complaint. Concerned
thru phone call 1.1 Ensure that Office/Division
Complaint Form
is properly filled
up if applicable
1.2 Record in the
complaint
logbook.
1.3 Forward
Complaint Form
/ letter to the
Quality
Manager.
1.4 Evaluate validity 4 hours Quality Manager /
of complaint by Section or Unit
gathering and Head
verifying Concerned
necessary Office/Division
information from
the concerned
unit/section/
division in
question.
1.5 If valid, refer to
the concerned
ARD for
appropriate
505
action in
accordance with
DOST-QMS-02
(Nonconformity
and Corrective
Action).
If not valid,
inform customer
through writing.
1.6 Issue Corrective Concerned ARD
Action Report Concerned
(CAR) Office/Division
1.7 Conduct Root 3 hours Concerned Section
Cause Analysis or Unit Head
1.8 Identification of Concerned
appropriate Office/Division
corrective action
and immediate
correction.
1.9 Update
Complaint Form
2. Receive 2. Inform 1 hour Quality Manager
information immediate
provided by DOST corrections taken
VI to address the
complaint
through letter.
2.1 Countersign in
corresponding
space in the
Complaint Form
2.2 Sign all of the Regional Director
written Office of the
correspondence Regional Director
506
Monitoring of On-going Scholars
Section VII-C. DOST-SEI S&T Undergraduate Scholarship agreement, scholarsare required to

submit periodic reports at the beginning and end of every semester/trimester/quarter term
(official copy of grades, registration form and statement of accounts).

Who may avail: DOST-SEI RA 7687, RA 10612 and Merit ongoing scholars
TO-SCH-F05, Control List of Ongoing RA DOST Regional Offices
7687/JLSS Scholars
TO-SCH-F08, Tracking Form for Processing
of Scholarship Documents
TO-SCH-F13, S & T Scholarships
Acknowledgment Receipt
TO-SCH-F19/20, S&T Scholarship Monitoring
Sheet (Semestral/Trimestral)
Registration Form for the current semester University where enrolled
enrolled (3 photocopies)
Official Grades during the immediately
preceding semester enrolled (1 original, 2
photocopies)
FEES TO PROCESSIN PERSON
BE PAID G TIME RESPONSIBLE
1. Fill up S&T 1. Receive and None 1 day Scholarship Staff
Scholarships - check Technical
Acknowledgment completeness of Operations
Receipt (TO-SCH- requirements Division
F13) with the
following S&T 1.1 Verify
documents and completeness of
compute semestral documents
weighted average submitted
(SWA)
1.2 If the
requirement/s
is/are complete.
Receive and affix
signature to the
acknowledgement
receipt TO-SCH-
F13. Detach
scholar’s copy
and return to the
scholar as proof
507
of submission
1.3 If the
requirement/s is/
are incomplete
(transmitted from
PSTC’s or
received by mail).
Inform through
text, call or email
to submit lacking
documents or
return to PSTC’s
1.4 Assess submitted

documents and
stamp the file
copy, preferably
on the Copy of
Grades with the
Tracking Form for
processing of
scholarship
documents-
complete and fill
up applicable
fields.
- Computed
grades
- Verify
subjects/units
enrolled in
curriculum.
1.5 Encode received None 1 day Scholarship Staff
documents to the Technical
database of Operations
incoming Division
communication.
1.6 Forward None 4 days Scholarship Staff
project leader of Operations
the scholarship Division
section for final
evaluation and
encoding in the
control list (TO-
SCH-F05)
508
1.7 Identify good
standing, no
report, non-
compliance and
scholars with
academic
deficiencies.
Scholars with
good standing
status will be
processed for
release.
For scholars who

did not meet the
grade
requirement (refer
to Scholar's
Handbook for
grade
requirements),
update S&T
Scholarship
Monitoring Sheet-
Semestral/trimest
ral (TO-SCH-
F19/F20),
whichever is
applicable, and
schedule for
evaluation, while
complicated
cases will be
endorsed to SEI
for appropriate
action/s. Refer to
TO-SCH-03,
Handling of
Scholarship
Appeals.
TOTAL: 6 days
509
Releasing of Financial Assistance
Section VI. DOST-SEI S&T Undergraduate Scholarship agreement, good standing scholars are
entitled to receive financial assistance (monthly stipend, book allowance, tuition and other
school fees, transportation expenses, and clothing expenses) during the period of actual study
subject to availability of funds for the purpose and to pertinent government accounting and
auditing rules.
Type of Transaction: G2G - Government to Government
TO-SCH-F05, Control List of Ongoing DOST Regional Offices
Scholars
TO-SCH-F08, Tracking Slip for Processing of
Scholarship Documents
TO-SCH-F07, Scholars Financial Assistance
Monitoring Sheet
TO-SCH-F013, S&T Acknowledgement
Receipt
TO-SCH-F01, Financial Assistance Payroll-
Assorted Period
Regular Period
TO-SCH-F03, Tuition and Other Fees
Payroll- Regular Period
Payroll- Assorted Period
TO-SCH-F09, Transportation
Reimbursement Payroll
CLIENT STEPS
1. Submit 1. Check None 2 days Scholarship Staff
documentary completeness of Technical
requirements requirements Operations Division
and Tracking
Form for
Processing of
Scholarship
Documents
(TO-SCH-F08).
1.1 Release FA only

to good standing
scholars.
510
1.2 Verify scholar’s None Scholarship Project
status and Leader
validity of Technical
Financial Operations Division
Assistance to be
released.
1.3 Encode in the None
database and
record date of
updating in (TO-
SCH-F08)
1.4 Prepare and None Scholarship Staff
print draft Technical
Payroll Operations Division
 TO-SCH-F01
 TO-SCH-F02
 TO-SCH-F03
 TO-SCH-F04
 TO-SCH-F09
1.5 Review None 3 days Scholarship Staff

accuracy and Technical
correctness of Operations Division
payroll. Check
that all
payments are
valid for every
scholar and
ensure that their
account
numbers are
correct. Stamp,
“Checked and
Verified” and
affix signature
below the name
of preparer.
1.6 Log Financial Project Coordinator

Assistance Technical
released per Operations Division
scholar based
on the
generated
payroll in the
list, TO-SCH-
F05
511
1.7 Reprint verified None 1 day Payrolls:
Payrolls and Project
together with Coordinator,
FinDES Report Project Staff, RD
(if applicable), Technical
Operations Division
forward to
/ Office of the RD
authorized
personnel for
finDES:
signature. Project Coordinator,
Project Staff,
Accountant, Budget
Officer, ARD for
FAS
Technical
Operations Division
/ FAS
1.8 Collate signed None Scholarship Staff
DV’s, BURS, Technical
FinDES (if Operations Division
applicable), and
payroll.
1.9 Encode None FAS Personnel
1 day
payments to be Finance and
made in the Administrative
Logbook of Services
Disbursements
and forward to
Finance and
Administrative
Services for
processing of
payments.
TOTAL: 7 working days
512
Provision of SETUP Innovation-Enabling Fund (iFund)
The iFund is one of the services provided under SETUP which intends toenable
qualified industry associations and enterprises to gain access to appropriate
technology, innovations and technical assistance to improve production efficiency,
product quality and competitiveness. Under this modality, the beneficiaries refund the
total cost of the assistance to the government for three to five years without interest.
Type of Transaction: G2B-Government to Business, G2G-Government to Government
Who may avail: (1) Enterprise or industry association based in the Philippines, wholly
owned by Filipino citizens and willing to apply innovations to
improve existing products, services and/or operations.
(2) Any government entity (including state universities and colleges)
operating business-like projects/activities for entrepreneurs/
graduates of entrepreneurship.
(3) Applicant with no previous accountabilities with DOST.
Requirements for the Evaluation of
Project Proposals:
Letter of Intent that should state the Proponent
company’s interest to avail and commitment Insurance for the acquired equipment from
to refund the iFund support and cover the GSIS.
insurance for the acquired equipment (1
original)
Comprehensive Proposal following DOST’s PSTC / Technical Operations Division
prescribed format (1 original)
Updated Mayor’s Permit and licenses (1 LGUs, DTI SEC, CDA where applicable
photocopy)
For NGOs/POs: Latest Articles of
Incorporation, or the Articles of Cooperation,
showing the original
incorporators/organizers and the Secretary’s
certificate for incumbent officers, together
with the Certificate of Filing (1 Authenticated
copy)
Company’s/institution’s official receipt/sales Proponent
invoice (1 photocopy)
Board/Legislative Council Resolution For Corporation/Cooperative/SUCs: Board of
authorizing the availment of the assistance Directors
and designating authorized signatories for For LGUs: Sangguniang Panlalawigan/
the funding assistance (1 photocopy) Panlungsod
In-House Financial Statements (Income Proponent
Statement, Balance Sheet & Cash Flow
Statement) with notarized Sworn Statement
that all information provided are correct and
513
true (1 original)
 Small and Medium Enterprises - past
three years
 Micro-enterprises - at least one year
1. Sworn affidavit that none of the Proponent
incorporators/officials or applicant is
related to the approving authority
(Regional Director) up to the third degree
of consanguinity and affinity and that the
proponent has no bad debt (1 original)
2. Complete technical specifications of Proponent/Supplier
equipment to be purchased and
design/drawing of equipment to be
fabricated, as determined in the TNA
Report (1 original)
3. Three (3) quotations from Supplier
suppliers/fabricators for each equipment
to be purchased/fabricated (1 original per
quotation)
4. Co-maker Proponent
5. Additional requirements for NGOs/POs: Proponent
a. Disclosure by the NGO/PO of other
related business, if any and extent of
ownership therein
b. Work and Financial Plan (WFP) &
Sources & Details of Proponents
Equity Participation in the Project
c. List and/or photographs of similar
projects previously completed by the
NGO/PO, if any, indicating the source
of funds for their implementation.
Additional Requirements for Approved
Projects (all shall be original)
1. Tagged bank account (preferably with Proponent
Land Bank of the Philippines)
2. Post-Dated Checks for the repayment Proponent
3. Irrevocable Purchase Order issued to Proponent
supplier of equipment
CLIENT STEPS
1. Submit project 1. Receive project None 1 day Concerned PSTC
proposal with proposal with Technical
complete complete Operations Division
requirements to attachments
PSTC 1.1 Endorse the
project proposal
for evaluation
514
2. Present the 2. Technical none 10 days Third Party RTEC
proposed project evaluation
to the evaluators 2.1 Review and
technical
evaluation
3. Revise and submit 3. Receive revised none 5 days Concerned PSTC
project proposal, if proposal, if Technical
applicable applicable Operations Division
3.1 Review and none 5 days Third Party RTEC

recommendation and ARD for TO
of revised
project proposal
(RTEC
Executive
Report)
3.2 Disapproval/ none 5 days ExeCom and RD
Approval of the
project
4. Sign MOA and 4. Receive None 7 days Concerned PSTC
Project Risk documents and iFund Unit
Assessment and 4.1 Process MOA Technical
submit Operations Division
Authorization to
Tag Account,
Letter of
Introduction from
Bank, Photocopy
of Bank account,
Pre-
Implementation
PIS, existing plant
layout and pictures
of production area,
applicable PDCs.
4.2 Fund Release None 5 days iFund Unit / FAS
4.3 Process DV Technical
Operations /
Finance and
Administrative
Division
5. Submit notarized 5. Receive None 2 days Concerned PSTC
acknowledgement notarized Technical
receipt. acknowledgeme Operations Division
nt receipt.
515
Processing of Proposals and Provision of Assistance under theGrants-in-Aid
Program
The program provides grants for the implementation of programs/projectsidentified in

the current DOST proprieties and thrusts and supports S&T activities classified in the
General Appropriations Act (GAA).
Type of Transaction: G2G - Government to Government, G2B – Government to Business
Who may avail: (1) Agency or organization that are equipped with technical,
managerial, financial, and marketing capabilities.
(2) Project leader must be a Filipino Citizen with no existing
accountabilities with DOST and its agencies and no pending
administrative or criminal case involving financial transactions.
Project Proposals:
General Requirements:
Letter of Commitment Implementing Agency
*All cooperating agencies should submit a Collaborating Agency
letter of commitment Coordinating Agency
Complete Proposal PSTC / Technical Operations Division
*DOST Forms 1 and 2 for R&D projects
*DOST Form 3 for Non R&D projects
(1 original)
Line-Item Budget (DOST Form 4) PSTC
*Counterpart fund of at least 15% (in cash
or in kind) shall be required from the IA,
except for projects involving public good.
At least 20% if IA is a private
sector/NGO/Pos
(1 original)
Curriculum Vitae or Personal Data Sheet Proponent
(PDS) of Project Leader and other co-
researchers/implementers
*The service record may be requested if
needed.
(1 photocopy)
Clearance from DOST or the Funding DOST VI or Concerned Funding Agency
Agency on previously funded completed
projects handled by the project leader
Approval from the institution’s ethics Proponent or BAI (for animal subjects)
review board for research involving human
subjects or in the case of animal subjects,
approval from the Bureau of Animal
Industry (BAI)
Clearance from the DOST Biosafety DOST516
Committee (DOST-BC)
*For proposals involving the use of GMOs
under contained use
Board resolution to authorize a Proponent
representative from the
company/institution to conduct business
and enter into contract with DOST, if
applicable.
*For SUCs, Board Resolution/Certificate
issued by the Secretary of the Board to:
1.) authorize a representative to conduct
business and enter into contract with
DOST; or
2.) approve the project or MOA
*For LGUs and SUCs, if the proposal is

endorsed by the Local Chief
Executive/President, this requirement is to
be submitted upon approval of the
proposal.
Additional requirements for the Private Sector/NGOs and startups:
*Private Higher Educational Institutions (HEIs) accredited by the Commission on Higher
Education (CHED) and private research and development institutions with proven track record
with DOST are exempted from these requirements. In this case, an accreditation certificate
issued by CHED or a Certificate of Good Standing shall be presented by the proponent.
Copy of up-to-date business SEC, CDA, Municipal/City Mayor’s Office, DTI,
permits/registration/licenses where applicable
*Submit all applicable requirements stated
below:
Mayor’s Permit (where business is
located)
Securities and Exchange Commission
(SEC) Registration
Department of Trade and Industry
Registration
Cooperative Development Authority
(CDA) Registration Certificate
Authenticated copy of the latest
Documents of Incorporation, or the
Articles of Cooperation
Other related legal documents
Co-signers Statement (if applicable) Proponent
Copy of latest Income Tax Return and Tax BIR
Clearance.
Audited Financial Statements for the past Proponent
3 years (if operating for less than 3 years,
to submit AFS for the years in operation)
*At least one year for start ups - Income
517
Statement, Balance Sheet, Cash Flow
Statement (original and 1 photocopy)
Disclosure of other related business, if any Proponent
and extent of ownership therein
(1 original)
List and/or photographs of similar projects Proponent
previously completed, if any, indicating the
source of funds for their implementation
(1 photocopy)
Sworn affidavit of the Secretary of the Proponent
NGO/PO that none of its incorporators,
organizers, directors or officers is an agent
of or related by consanguinity or affinity up
to the fourth civil degree to the officials of
the agency authorized to process and/or
approve the proposed MOA, and release
of funds (1 original)
For CSOs, compliance to regulations as DOST VI
required by the General Appropriations Act
(GAA) pertaining to fund transfers to Civil
Society Organizations (CSOs) (e.g., CSO
Accreditation Certificate)
For foundation, DOST certification as DOST
accredited by the Science and Technology
Foundation Unit
Photocopy of the Institution’s Official Proponent
Receipt (OR)
*should be consistent with its business
registration
Projects
Bank details where the fund assistance Proponent
will be deposited (1 original)
CLIENT STEPS RESPONSIBLE
ACTIONS BE PAID TIME
1. Submit project 1. Receive None 1 day Concerned PSTC
proposal with project Technical Operations
complete proposal with Division
requirements to complete
PSTC attachments
1.1 Endorse the
project
proposal for
evaluation
2. Attend the 2. Technical None 11 days RTEC and
evaluation of the Evaluation Concerned PSTC
proposed projects
518
3. Revise and submit 3. Receive None 5 days Concerned PSTC
project proposal, if revised project Technical Operations
applicable proposal, if Division
applicable
3.1 Review and None 6 days RTEC
recommendati
on of revised
project
proposal
(RTEC
Executive
Report)
3.2 Approval/ None 5 days ExeCom and RD
Disapproval of
the project
4. Submit additional 4. If approved, None 5 days Concerned PSTC
requirements receive and GIA Unit
additional Technical Operations
Sign the MOA requirements Division
4.1 Process MOA
5. Issue Official 5. Fund Release None 7 days GIA Unit / FAS
Receipt and/or 5.1 Process DV
Acknowledgment
receipt and sign DV
519
This process covers all requests for technical consultancy and / or expert /technical
services to include the following:
a. Consultancy for Agricultural Productivity Enhancement (CAPE)

b. Manufacturing Productivity Extension Program (MPEX)
c. Cleaner Production Technologies (CP) Program
d. Energy Audit (EA) Program)
e. Food Safety (FS) Program
f. Packaging and Labeling Assistance Program
g. Technology Training Programs

Who may avail: (1) Enterprise or industry association based in the Philippines, wholly
Accomplished Request for Technical Respective PSTC
Assistance Form
CLIENT STEPS
1. Accomplish 1. Receive None 1 day Concerned PSTC
Request for request form Technical
Technical Operations Division
1.1 PSTC
Assistance (RTA)
personnel
form at respective
conduct
PSTC
preliminary
interview with
the client
2. Accommodate 2. Site visit and None 5 days Concerned PSTC
DOST Staff to assessment Technical
conduct pre- Operations Division
2.1 Conduct pre-
qualification
qualification
2.2 Process RTA None 1 day Concerned PSTC
with complete Technical
attachments Operations Division
2.3 Endorse RTA None Concerned PSTD
520
2.4 Recommend None ARD
RTA Technical
Operations Division
2.5 Approve RTA None 2 days Regional Director
to generate Office of the RD
Job Order
3. Process Job Project Management
Order Team (PMT)
Technical
3.1 Receive the Operations Division
approved RTA
form
3.2 Preparation of None 5 days

Request for
Service
3.3 Receive the

approved RTA
form from the
PSTC.
3.4 Matching of None 1 day Project Management

Consultants Team (PMT),
with Firm Program Technical
Beneficiaries Team (PTT)
Technical
3.5 The PMT Operations Division
3. Client signs terms meets with the
and conditions PTT to match
the accredited
consultants
with the firm-
beneficiaries.
3.6 Prepare None 3 days Project Management

Contracts of Team (PMT)
Services Technical
Operations Division
521
3.7 Prepare and
facilitate the
signing,
notarization
and
distribution of
the Contract of
Services
among
concerned
parties.
3.8 Conduct of None 2 days Project Management

pre- Team (PMT)
implementatio Technical
Operations Division
n meeting with
consultant
4. Accommodate 4. Deploy None 5 days Concerned PSTC,
DOST and Consultants PMT, PTT
Consultant in the Technical Services
conduct of 4.1 The PSTC Division
consultancy personnel and
engagement the PMT join
the consultant
in the conduct
of first visit and
walkthrough/a
ssessment.
5. Receipt of 5. Presentation None 15 days PMT, PTT

assessment report of evaluated Technical Services
and technical Division
recommendations reports
522
Technology Training
The conduct of technology trainings is one of the critical services DOST agencies provide to
their customers. In the case of DOST Regional Offices, the trainings are mostly being
conducted as part of the assistance given underSETUP. The resource persons are usually
subject matter specialists coming not only from the DOST Regional Offices but also from
other DOST agencies,other government agencies, academe, and the private sector. On the
part of other DOST agencies, training activities are being conducted under their respective
programs.
Type of G2B-Government to Business, G2G-Government to Government
Transaction:
Who may avail: Enterprise or industry association based in the Philippines, wholly
(1)
Assistance (RTA) Form
CLIENT STEPS
Technical Operations Division
Assistance form 1.1 PSTC
at respective personnel
PSTC conduct
preliminary
interview
with Technical
complete Operations Division
attachments
1.3 Endorse None Concerned PSTD
RTA
1.4 Recommend None ARD
RTA Technical
Operations Division
1.5 Approve None 2 days Regional Director
RTA to Office of the RD
generate Job
Order
523
1.6 Process Job None 1 day Project Management
Order Team (PMT)
Technical
1.7 Receive the Operations Division
approved
RTA form
from the
PSTC
1.8 Request None 25 days Project Management
expert/s who Team (PMT)
will conduct Technical
the training Operations Division
1.9 Request
expert/s from
DOST RDIs
and other
accredited
expert/s and
confirm their
availability.
1.10 Inform the

PSTCs
regarding the
availability of
expert/s and
tentative
schedule of
training.
1.11 Prepare 5 days Project Management
Documents Team (PMT)
Technical
1.12 Prepare the Operations Division
Special
Order,
Travel
Order,
Itinerary of
Travel, and
other travel
documents
of expert/s
and
facilitate the
signing of
Terms and
Conditions/
524
Contracts of
Services of
Accredited
Local
Expert.
2. Accommodate 2. Deploy none 5 days Concerned PSTC,
DOST and Expert Technical PMT, PTT
in the conduct of Experts Technical Services
Technology 2.1 The PSTC Division
Training personnel
accompanies
the expert in
the conduct of
technology
training
525
Provision of Label Design Development Service
Label Design Development is one of the services under the Packaging and Labeling
Assistance Program. It includes fresh and innovative design concepts with all
output set to comply with labeling rules and requirements under Philippine
regulations. The program is intended toboost the competitiveness of
products through the provision of packaging related services.

Type of Transaction: G2B-Government to Business
owned by Filipino citizens with products preferably under the DOST
priority sectors e.g. processed food.
Project Proposals:
Accomplished Request for Technical Concerned PSTC
Assistance (RTA)
Accomplished Job Order Form (JO) Concerned PSTC
1. Actual product Provided by the customer

2. Existing packaging
3. Existing product label, if available
4. Product information e.g. product name,
brand name, company name and address,
ingredients, net content, bar code, etc.
Nutrition Facts Information if available Provided by the customer from a testing

laboratory
CLIENT STEPS
Submit filled up Receive and None 1 day Concerned PSTC
Request for Technical evaluate RTA/JO
Assistance and Job with complete
Order Form to PSTC requirements and
information
 Endorse RTA/JO
for approval
Recommendation None 1 day ARD, RD
and approval of
RTA/JO
Prepare 1st draft of None 10 days Program Technical
label design 526 Team (PTT)
Evaluate 1st draft and Receive 1st draft None 5 days PTT, PSTC
submit comments for with comments for
revision, if any. revision, if any.
 If approved by
customer,
proceed to
printing of label
 If for revision,
prepare label
design final draft.
Evaluate and approve Receive approved None 10 days PTT, PSTC
label design final draft final draft of label
design
 Validate label
design
 Print labels
 Burn label
designs to CDs
 Select packaging
materials, if
applicable.
Receive printed label Receive signed None 1 day PTT, PSTC
design, soft copy of Acknowledgement
label design and Receipt from
packaging materials, customer
if applicable.
527
Provision of Laboratory Testing/Calibration Services
The Regional Standards and Testing Laboratory (RSTL) of the DOST Region VIis composed of
Microbiological Testing Laboratory (MTL), Chemical Testing Laboratory (CTL), Shelf-Life
Testing, and Metrology Laboratory (MTRL). It provides laboratory testing and calibration
services to industries, academe, local government units, private institutions and individuals.
These laboratory services are critical in product quality assurance as well as product
development requirements of micro, small and medium enterprises. Likewise, these services
are very important to public institutions and local government units particularly in addressing
public welfare and consumer protection concerns.
Schedule to Avail of Services:
Monday – Wednesday: 8:00 AM - 12:00 PM

(Sample Acceptance for Testing Services)
Monday – Thursday : 8:00 AM - 3:00 PM
(Sample Acceptance for Calibration Services)
Monday – Friday : 8:00 AM - 5:00 PM
(Releasing of Report of Analysis/Calibration
Certificate)

Who may avail: Enterprises from the Industries, academe, local government units,
private institutions and individuals and the general public
Please see List of RSTL Services, Fees,
Requirements and Turnaround Time (Annex B)
528
1. Submit sample/s 1. Evaluate service N/A 3 minutes Officer of the Day
for requirements based RSTL
analysis/calibratio on capability/
n and specifies resources of the
service laboratory.
requirement/s Technical
1.1 If capable, proceed
to service validity Manager
determination. If RSTL
not, refer to other
laboratory/ies.
1.2 Determine validity of Officer of the Day
the requested RSTL
service.
1.3 If capable and valid,
explains to customer
test fees, policies on
acceptance of
samples, the
analyses/ calibration
involved, including
estimated due date
of completion. If
unacceptable to
customer, refer to
other laboratory/ies.
2. For new client, fill 2. Encode the N/A 10 minutes Officer of the Day
out sample transaction RSTL
receiving slip. For information into the
returning client, ULIMS.
provide name/
sample 2.1 Print out two (2)
description. copies of Test
Service Request
Review the Form (TSRF) and
information have them reviewed
encoded in the and signed by the
system by the customer. Gives
officer of the day. one copy to the
customer.
2.2 Fill-out the Sample
Receiving Logbook
3. Present TSRF 3. Receive payment Please 5 minutes Cashier/ Special
and Pays Test and issues Official see Collecting Officer
Fees Receipt (OR). Annex B FAS through
Officer-of-the Day
529
3.1 Write the OR N/A 1 minute Officer of the Day
number on both RSTL
copies of the TSRF
and gives the
duplicate copy to
customer/s.
3.2 Label and endorse
the sample and copy
of TSRF to the
Technical Manager.
3.3 Sign the TSRF.
Technical
Manager
RSTL
3.4 Conducts sample N/A Please see CTL/MTL/MTRL
testing/ calibration Annex B RSTL
4. Present copy 4. Check the validity of N/A 1 minute Officer of the Day
of the document. If
the TSRF or invalid, return to RSTL
Official Receipt customer and advise
(OR) or other the customer to
required resubmit the
documents. required documents.
4.1 Retrieve the test N/A 3 minutes Officer of the Day

report/calibration RSTL
certificate from file
and stamps the
second copy to
reflect the following
information:
Received by:
Date released:
Released by:
5. Sign the 5. Request customer to N/A 2 minutes Officer of the Day
“Received by” sign the “Received RSTL
portion of the by” portion of the
second copy. second copy.
5.1 Fill up “released by”
portions of the
second copy.
6. Sign the “Claimed 6. Request customer to N/A 1 minute Officer of the Day
by” portion in the sign the “Claimed RSTL
Job Order by” portion in the
Logbook. Job Order Logbook.530
6.1 Check and update
the Logbook.
7. Receive original 7. Release original

test report. copy of test
report/calibration
certificate
531
Deployment of STARBOOKS
The deployment of STARBOOKS or the Science and Technology ResearchBased Openly

Operated Kiosk is one of the services provided by the DOST-Science and Technology
Information Institute. STARBOOKS is a digital science library with reliable resource
materials made available to interested companies, local government units, non-
government organizations, and educational institutions.

Who may avail: (1) Academic institutions
(2) Local Government Units
(3) National Government Agencies
(4) Non-Governmental Organizations
requesting party’s interest to avail of
STARBOOKS (1 original)
Partner Institutional Profile (PIP) form PSTC/Knowledge Management Unit
(1 original)
Memorandum of Understanding (MOU) PSTC/Knowledge Management Unit
signed by the institution head and witness Proponent
from the proponent.
Request for Technical Assistance (1 PSTC/Knowledge Management Unit
original)
Equipment: Proponent
 Computer Set (Server)
 Computer Set (Terminal)
 Network Hub and Cables
 Printer (Optional)
 STARBOOKS Server minimum
specifications:
1. Processor – Intel Core i3, Intel
Core i5 or higher
2. Memory - 2GB or 4GB (highest
compatible to Processor and
Motherboard)
3. Hard Drive – 1TB 7200rpm SATA
or @TB 7200rpm SATA
4. Video Card – built in will do or 1
GB DDR3 128bit
5. Motherboard – highest compatible
with processor, RAM and Video
Card
532
6. Optical Drive – DVD-RW 22X
SATA (optional)
7. Networking LAN – 10-Base-T (or
higher)
8. Power Supply – ATX 600W PSU
9. Monitor – 20” LED (mountable
with screw)
10. Keyboard/Mouse – USB
Keyboard and mouse
11. Headset – 2.5m wired headset or
longer
12. Casing – mini-tower
13. UPS – 500 VA (master
compatibility)
14. Operating System – Windows 7 or
latest
CLIENT STEPS
1. Submission of 1. Validation and None 1-2 days Concerned PSTC
Letter of Intent acceptance of Technical
(LOI). PSTCs. Operations Division
2. Fill-out the Request 2. Validation and None 30 minutes Concerned PSTC

for Technical acceptance of Technical
Assistance (RTA) PSTCs. Operations Division
and Partner
Institutional Profile
(PIP) forms.
3. Prepare the 3. Receive the None 1-2 days Concerned PSTC /

Memorandum of requirements Concerned Staff
Understanding and signing of KMU / Technical
(MOU) signed by MOU by the Operations Division
the institution head Regional
and witness from Director.
the beneficiary.
4. Notarization of 4. Facilitate None 1-2 days Concerned Staff

Memorandum of notarization of KMU / Technical
Understanding MOU. Operations Division
(MOU).
5. Receive approval 5. Send the None 1 day Concerned PSTC
of request. requirements Technical
(PIP and MOU)
533
to DOST-STII Operations Division
Central Office for
configuration of
Institution Code
6. Send PC with 6. Configuration None 3 days Concerned PSTC /
minimum and installation Concerned Staff
requirements for of STARBOOKS KMU / Technical
STARBOOKS Operations Division
installation.
7. Receiving of PC 7. Orientation on None 1 day Concerned PSTC /
with STARBOOKS the use of Concerned Staff
STARBOOKS KMU / Technical
Operations Division
534
Regional Office
Internal Services
535
Processing of Payments
To provide a comprehensive guide in processing of payments.

Who may avail: DOST VI Personnel/suppliers/ service providers and other parties
that can claim payment for official financial transactions related to
DOST-VI operations.
Disbursement Voucher (3 original) Claimant
Obligation Request and Status/Budget Claimant
Utilization Report Status form (3 original)
Supporting Documents per COA Circular Claimant
2012-001 (See Annex A)
(1 original, 1 photocopy)
CLIENT STEPS
1. Submit complete 1. Receive the None 1 day Authorized
set of claim claim Personnel of the day
documents to the documents FAS
FAS-Authorized
Personnel 1.1 Evaluate the 2 days Accountant/
Authorized
claim Personnel
documents FAS
and certify
availability of
cash and
completeness
of supporting
documents
1.2 Obligate the 1 day Budget

fund Officer/Authorized
Personnel
FAS
1.3 Prepare and 1 day Accountant and

sign LDDAP- Cashier
ADA/Check/P FAS
etty Cash
Voucher
536
1.4 Approval of 1 day Regional Director/
Payment and ARD-FAS and
encoding of Cashier
Office of the RD/
transaction in
FAS
the e-MDS
1.5 Release 1 day Cashier/ Authorized
payment Personnel
FAS
537
To provide a guide in the processing and application for vacation, sick, special,and other leave
privileges.
Office or Division: Human Resource Section

Who may avail: DOST VI Personnel
Accomplished Application for Leave KM Portal
(2 original)
Medical Certificate (if sick leave is more Applicant
than 5 days) (2 photocopies)
CLIENT STEPS
1. Submits Application 1. Receive and None 5 mins. Receiving Officer
for Leave record Office of the RD
application
1.1 Forward to HR 30 mins. Receiving Officer

designate FAS
1.2 Fill-up and 30 mins. HR Designate

sign FAS
Certificate of
Leave Credits
1.3 Forward to 30 mins HR Designate

concerned FAS
ARD
1.4 Recommend 30 mins. Concerned Asst.

Application Regional Director
TO / FAS
1.5 Approve/ 30 mins. Regional Director

Disapprove
Office of the RD
application
Note: Applicant is informed if application is disapproved.
538
Preventive Maintenance
To provide a guide in the maintenance of equipment at predeterminedschedule.
Office or Division: Workplace Safety and Maintenance Unit / FAS

Annual Preventive Maintenance Plan KM Portal
(1 original)
Maintenance Checklist (1 original) KM Portal
Preventive Maintenance Log Sheet KM Portal
(1 original)
CLIENT STEPS
Prepare None 1 hour Safety and
Annual Maintenance
Preventive Coordinator
Maintenance Finance and
Administrative
Plan (APMP)
Services
Approve None 5 minutes Regional Director

APMP Office of the RD
1. Conduct of 1. Update None 1 day Safety and

Preventive Preventive Maintenance
Maintenance Maintenance Coordinator
according to APMP Log Sheet Finance and
Administrative
Services
1.1 Fill-up page 3
of
Maintenance
Checklist
539
Corrective Maintenance
To provide a guide in the processing the corrective maintenance activities at theDOST VI

Regional Office and the Provincial Science and Technology Centers.

Maintenance Checklist (1 original) KM Portal
Pre-repair Inspection and Service Report (1 KM Portal
original)
Purchase Request/Request for Service (2 KM Portal
original)
Maintenance/Repair Record (1 original) KM Portal
CLIENT STEPS
1. Submit 1. Receive None 1 hour Safety and
Maintenance Maintenance Maintenance
Checklist or report Checklist or Coordinator
complaint verbally record FAS
complaints
1.1 Complaints are Staff Assistant

summarized FAS
and prioritized
2. Submits Pre-repair 2. Investigate None 1 hour Repair Officer

Inspection and complaint FAS
Service Report
1.2 Fill up Findings
in the form and
recommends if
there are
supplies to be
purchased or
the repair
service will be
outsourced
3. Submits Purchase 3. Forward to None 5 minutes Safety and

Request/Request Supply Officer Maintenance
for Service Coordinator
FAS
3.1 Repair Work None 6 days Repair Officer/

(In-house 540 Outsourced
capability or service provider
outsourced)
3.2 Record None 30 minutes Safety and

activities in Maintenance
Pre-Repair and Coordinator
Service Report Office of the RD
3.3 Record date

and details of
the repair in the
Maintenance/
repair record
541
Publication of DOST VI Quad-Media Press Releases
The publication of DOST VI press releases supports the enhancement of S&TPromotion

Activities and DOST VI Knowledge Center project. It aims to promote the agency’s services in
Western Visayas through systematic management of DOST’s knowledge assets for the
purpose of creating value and meeting tactical and strategic requirements, consisting of the
initiatives, processes, strategies, and systems that sustain and enhance the storage,
assessment, sharing, refinement, and creation of S&T knowledge.

Who may avail: DOST VI
KMU Job Order form KMU
Activity Report, photos/video clips and Requesting unit
other data necessary for the job
CLIENT STEPS
1. Submit completely 1. Validate and None 1-6 hours from Concerned Staff
filledup KMU Job accept JO the receipt of KMU / Technical
order form with form and complete Operations
requirements (activity prepare draft requirements Division
reports, data, etc) for request of
KMU JO
2. Verify draft 2. Return draft None 1-2 hours from Concerned Staff
to the perfection of KMU / Technical
requesting agency action1 Operations
party Division
3. Validate and return 3. Receive None 1 hour from Concerned Staff
draft to KMU validated draft perfection of KMU / Technical
agency action 2 Operations
Division
4. Approve for 4. Finalize None 1-4 hours from Concerned Staff
finalization output perfection of and Unit Head
pending agency action KMU / Technical
release Operations
3 Division
5. Receive material 5. Release of None 1 hour from Concerned Staff
output perfection of and Unit Head
agency action KMU / Technical
Operations
4 Division
* Processing time is dependent on the type of output requested and according to the exigency of the
job
**Adjust reckoning time for prescription of action, separate for highly technical jobs, i.e technical
posters and publications, technical reports, etc. 542
***Publications i.e. Annual Reports will have separate process as this will entail longer time for
preparation and submission of data from respective units and sections and for printing.
543
Provision of Graphics Designs
The provision of graphics designs includes the production of multimedia, information

graphics, knowledge products and IEC materials for the promotionof DOST VI’s programs,
projects and services.

Who may avail: DOST VI
KMU Job Order form KMU
Activity Report, photos/video clips and Requesting unit
other data necessary for the job
CLIENT STEPS
1. Submit completely 1. Validate and None 1-6 hours from Concerned Staff
filledup KMU Job accept JO the receipt of KMU / Technical
order form with form and complete Operations Division
requirements (data, prepare draft requirements for
photos, etc) request of KMU
JO
2. Verify draft 2. Return of draft None 1-2 hours from Concerned Staff
to the perfection of KMU / Technical
requesting agency action 1 Operations Division
party
3. Validate and return 3. Receive None 1 hour from Concerned Staff
draft to KMU validated draft perfection of KMU / Technical
agency action 2 Operations Division
4. Approve for 4. Finalize output None 1-4 hours from Concerned Staff
and Unit Head
finalization pending perfection of KMU / Technical
release agency action 3 Operations Division
5. Receive material 5. Release of None 1 hour from Concerned Staff

output perfection of and Unit Head
agency action 4 KMU / Technical
Operations Division
*Processing time is dependent on the type of output requested.
**Adjust reckoning time for prescription of action, separate for highly technical jobs, i.e technical
posters and publications, technical reports, etc.
***Publications i.e. Annual Reports will have separate process as this will entail longer time for
preparation and submission of data from respective units and sections and for printing.
544

How to send feedback Answer the Customer Satisfaction Feedback (CSF)
thru form or system. CSF may be received at the
PSTCs or at the Regional Office.
Contact info: 320-0907 or [email protected]
How feedbacks are processed Concerned Head discuss customer feedback with
concerned unit.
Refer to DOST-QMS-02 Nonconformity and Corrective

Action.
Concerned unit takes appropriate action.

Communications made to the customer are recorded
accordingly.
Concerned unit reports action taken. Actions taken

relative to the customer feedback may be relayed to
management during meetings or as part of the
customer satisfaction report.
For inquiries and follow-ups, clients may contact the
following telephone numbers: 508-6739 / 320-0907.
How to file a complaint Submit a written complaint or filled up complaint form.
Can be filed via email or thru phone call. Make sure to
provide the following information:
- Name of person being complained
- Incident
- Evidence
following telephone numbers: 508-6739 / 320-0907.
How complaints are processed Concerned personnel receives and acknowledges
complaint. He/She ensures that Complaint Form is
properly filled up if applicable, record information in the
complaint logbook and forward it or the letter to the
Quality Manager.
Quality Manager / Section or Unit Head evaluates

validity of complaint by gathering and verifying
necessary information from the concerned
unit/section/division in question. If valid, refer to the
concerned ARD for appropriate action in accordance
with DOST-QMS-02 Nonconformity and Corrective
Action. If not valid, customer will be informed through
writing.
Concerned ARD issued Corrective Action Report

(CAR). 545
Concerned Section or Unit Head will conduct Root
Cause Analysis, identify appropriate corrective action
and immediate correction.
Quality Manager informs the client the immediate

corrections taken to address the complaint through
letter and countersigns in corresponding space in the
Complaint Form.
The Regional Director signs all of the written

correspondence.
Contact Information of CCB, ARTA: [email protected]
PCC, ARTA : 1-ARTA (2782)
PCC: 8888
CCB: 0908-881-6565 (SMS)
546
List of Offices

Head Office DOST Complex, General Santos (02)88372071
Avenue, Bicutan, Taguig City
Regional Office Magsaysay Village, La Paz, Iloilo (033)3301565
City (033)3200907
(033)5086739
(033)3200908 fax
Aklan Provincial S&T Center Capitol Compound, Kalibo, Aklan (036)2685685
(036)5002939
Antique Provincial S&T Center J. Servillon Building, Cor. (036)5408025
Ricarze-Villavert -Jimenez
Sts.,San Jose de Buenavista,
Antique
Capiz Provincial S&T Center Capiz State University, Roxas (036)5221044
City, Capiz
Guimaras Provincial S&T Center GSC-Mosqueda, Alaguisoc, allendaryl.asuelo@ro6
Jordan, Guimaras .dost.gov.ph
Iloilo Provincial S&T Center DOST VI Compound, Magsaysay (033)3301565
Village, La Paz, Iloilo City (033)3200907
(033)5087183
(033)3200908 fax
Negros Occidental Provincial Cottage Road, Bacolod City, (034)4359175
S&T Center Negros Occidental
547
Annex A
Documentary Requirements per COA Circular 2012-001
Payment of Reimbursement for Local Travel Claims
Travel Order/Office Order

Itinerary of Travel
Authority to Attend HR Activity (HR related)
Invitation from Activity Organizer/Host Agency, if applicable
Cert. of Travel Completed
Cert. of Appearance
Official Receipts (taxi, bus,other PUVs, terminal fee receipt/ticket)
Annex A for transportation expenses with no receipt issued per COA_C2017-001
Justification for taxi claim/ use of TNVS
Official Receipts (for hotel accommodation) subject to provisions of EO77
Cert. of Absolute Necessity (claim for hotel accom.) subject to provisions of EO77
Airline Itinerary Receipt
Airline Boarding Pass
Payment of Reimbursement for Foreign Travel Claims

Itinerary of Travel
Invitation of host/ sponsoring country/agency/organization
For plane fare, quotation of 3 travel agencies or its equivalent
Flight itinerary issued by the airline/ticketing office/travel agency
Plane Boarding Pass
Copy of UNDP rate for the DSA
Document on the dollar-peso exchange rate
Cert. of Appearance
Official Receipts (for hotel accomm.) subject to provisions of EO77
Narrative Report on trip undertaken
Payment of Cash Advance for Local Travel

Itinerary of Travel
Authority to Attend HR Activity (if HR related)
Certification from Accountant that claimant has no unliquidated Cash Advance
548
Payment of Cash Advance for Foreign Travel

Itinerary of Travel
Document on the dollar-peso exchange rate at the date of grant of cash advance
Payment of Honoraria
Performance evaluation plan as basis for rating the performance

Office Order
Terms of reference
Certificate of Completion of project deliverables
Special Project Plan (for Special Projects)
Authority to Collect honoraria
Certificate of acceptance by the agency head of the deliverables per project component
Computation of Honoraria (per DBM BC 2007-1 &2)
Payment of First Salary
Certified true copy of approved appointment

Assignment Order, if applicable
Certified true copy of Oath of Office
Certificate of Assumption to Duty
Statement of Assets, Liabilities and Net worth
Approved DTR
Payment of Last Salary
Clearance from money, property and legal accountabilities

Approved DTR
Payment of Terminal Leave Benefits

Certificate of Leave Credits
Approved Leave Application
Complete Service Record 549
Notice of Salary Adjustment
Computation of Terminal Leave Benefits
Applicant’s Authorization to deduct all financial obligations with the agency
Affidavit of no pending criminal investigation or prosecution
Letter of intent to retire/letter of resignation duly approved/accepted by the Head of
Agency
Payment of Monetization of Leave Credits

Justification (for monetization of 50% or more of the accumulated leave credits)
Payment for Suppliers and Service Providers
Billing Statement
Letter of Introduction (for account validation of new suppliers as required by the GSB)
550
Annex B
List of RSTL Services, Fees, Requirements and Turnaround Time
Microbiological Testing Laboratory (MTL)

(Submission of all samples should be pre-arranged/scheduled with the laboratory)
Sample Requirement
*Turnaround
Fee Per Time Elapsed Time of
Test
Sample Type Test Method Sample (Working Volume/ Delivery/
Service/Parameter Container
(Php) Days) Size Transport to the
Lab
Aerobic Plate Count Pour Plate Method 550.00 5
Multiple Tube
Total coliform MPN 550.00 7
Fermentation Technique At least Depending on the
Food and Food Multiple Tube 200g or Sterile or sample. Please
E. coli Count 1,000.00 10
Products Fermentation Technique as as packed inquire at the
Staphylococcus aureus Spread plate 1,200.00 10 packed laboratory.
Yeast and Molds Count Pour Plate Method 550.00 10
Detection of Salmonella 3M Petrifilm 1,000.00 5
Heterotrophic Plate
Pour Plate Method 550.00 5
Count (HPC)
Multiple Tube 550.00
Fecal coliform Count 5
Fermentation Technique
Multiple Tube
Total coliform Count 550.00 5
Fermentation Technique **Sterile,
Multiple Tube wide-
E. coli Count 1,000.00 5
Fermentation Technique At least mouthed
Water Fecal coli + HPC As cited above 1,100.00 5 Not to exceed
200 ml glass bottle
(Drinking, Well Fecal coli + Total coli + 4 hrs. from the
or as
Water, Source, - do - 1,200.00 5 time of collection.
HPC bottled
Finished Otherwise, ice
Fecal coli + Total coli +
Product, - do - 1,700.00 5 samples during
HPC + E. coli
Dialysis Water) Fecal coli + Total coli - do - 1,000.00 5 transport to the
and Ice laboratory
Fecal coli + E. coli - do - 1,000.00 5
Fecal coliform Presence-Absence 500.00 5
Collilert-18 Enzyme
**Sterile
Total coliform/E. coli Substrate (Presence- 800.00 1 100
bottle
Absence) ml
Collilert-18 Enzyme
**Sterile
Total coli/E. coli Substrate (Multi-Well 1,000.00 1 100
bottle
Quanti-Tray) ml
Multiple Tube Not to exceed
**Sterile,
Total coliform Count 550.00 7 wide- 6 hrs. from the
Wastewater/ mouthed time of collection.
Fecal coliform Count - do - 550.00 7 At least
Environmental glass bottle
Otherwise, ice
Total coli + Fecal coli - do - 1,000.00 7 200 ml
water samples during
1,000.00 transport to the
E. coli Count - do - 7
laboratory
Swab of Food **Sterile Not to exceed
Contact tube with 4 hrs. from the
Surfaces sterile time of collection.
Aerobic Plate Count Pour Plate Method 550.00 5 N/A diluent Otherwise, ice
samples during
transport to the
laboratory
 *Turnaround Time – refers to the time from receipt of sample until Report of Analysis/Calibration is ready for release.
 **Container is provided by the laboratory. 551
Chemical Testing Laboratory (CTL)
(Submission of all samples other than water should be pre-arranged/scheduled with the laboratory)
Fee Per Sample Requirement

*Turn-around Time
Sample Type Test service/ parameter Test Method Sample
(Working days) Amount Container
(Php)
Water/ pH value Potentiometry, SMEWW 350.00 1
Wastewater
Color Visual Comparison, SMEWW 250.00 1
Turbidity Nephelometry, SMEWW 300.00 1

Total Dissolved Solids (TDS) Gravimetry, SMEWW 600.00 4
Chloride Argentometry, SMEWW 750.00 2
Total Hardness (TH) Titrimetry, EDTA, SMEWW 700.00 2
Calcium Hardness Titrimetry, EDTA, SMEWW 700.00 2 Plastic or

Glass
At least 2-liter
Total Hardness, Calcium & sample or 500 mL
Titrimetry, EDTA SMEWW 1,400.00 2
Magnesium per parameter
Total Suspended Solids
Gravimetry, SMEWW 650.00 2
(TSS)
Total Solids Gravimetry, SMEWW 400.00 4
Alkalinity Titrimetry, AOAC 500.00 2
Carbonates/ Bicarbonates Titrimetry, AOAC 500.00 2
Conductivity Laboratory Method, AOAC 350.00 1
Plastic, Glass
Acidity Titrimetry, AOAC 500.00 2
(Borosilicate)
Glass, wax
Salinity Refractometry 300.00 1
seal
Glass, amber
Residual Chlorine DPD Colorimetric Test Kit 750.00 1 500 ml
bottle
Metals: Iron (Fe), 1,000.00

MPAES Direct Aspiration 2
Manganese (Mn), Zinc (Zn) per metal
At least 1-liter
Plastic
Total Metals: Lead (Pb), sample
MPAES after Nitric Acid 1,200.00
Cadmium (Cd), Chromium 3
Digestion per metal
(Cr), Copper (Cu)
Liquid-liquid partition and At least 1-liter/ Glass, wide-

Oil and Grease 1,000.00 3
Gravimetry trial per sample mouth
pH, Color, Turbidity, TDS,

2,950.00 10 2-liter sample Plastic
TH, and Chloride
Alcoholic
Drinks, Plastic, Glass
Acidity, Total Titratable Titrimetry, AOAC 560.00 2
*Beverage and (Borosilicate)
Preparation Alcohol Content 300.00 2 At least 500 ml
Alcohol Content (with Pycnometer, AOAC Plastic or
480.00 3
distillation) Glass
pH Potentiometry, SMEWW 552 350.00 1
Fats and Oils Free Fatty Acid 500.00 2
Iodine Value 600.00 2 At least 250 g or Plastic or
Titrimetry, AOAC
Peroxide Value 600.00 2 250 ml Glass
Saponification Value 800.00 2
Food and
Ash Gravimetry, AOAC 550.00 3
Feeds
Moisture Gravimetry, AOAC 400.00 2-5
Soxhlet Method Using
Total Fat Petroleum Ether with Acid 1,100.00
Hydrolysis 4
Crude Fat 1,100.00 3
Petroleum Ether At least 250 g
Kjeldahl Method using
Crude Protein/ Plastic or
Block Digestion & Steam 1,000.00
Nitrogen,Total Distillation 3 Glass
Crude Fiber Weende Method,AOAC 1,380.00 4
Acidity Titrimetry, AOAC 2
Total Carbohydrate &
Calculation 180.00
Energy 1
pH Potentiometry, SMEWW 350.00 1
Total Sugar Lane-Eynon, AOAC 4
Water Activity Water activity meter 375.00 1
Minerals: Sodium (Na),
Potassium (K), Calcium
1,920.00
(Ca), Magnesium (Mg), Iron MPAES after Dry-Ashing At least 250 g
per metal Plastic
(Fe), Manganese (Mn), Zinc
(Zn) 3
Chloride/ Salt as NaCl Volhard Method, AOAC 700.00 3
Proximate Analysis (ash,
Plastic or
moisture, fat, protein, total 3,230.00
15 Glass
carbohydrate and energy)
At least 250 g
Proximate + Total sugar +
and 1 or more
Sodium (Na) + Nutrition 7,750.00
standard
Facts 20 packaging size
Plastic or
Borax (Qualitative) Qualitative Test, AOAC 500.00 At least 250 g other
3 packaging
Sugar and
Ash Gravimetry, AOAC 550.00
Syrups 3
Brix/Total Soluble Solids Refractometry 480.00 1
Total solids Gravimetry, Oven, AOAC 400.00 2-5
Plastic or
Moisture Gravimetry, Oven, AOAC 400.00 2-5 At least 250 g
Glass
Lane-Eynon, Munson &
Reducing Sugar 800.00 2
Walker, AOAC
Total Sugar 1,100.00 4
Sucrose 1,500.00 4
Salt Chloride/NaCl in salt Volhard Method, AOAC 700.00 3
Iodine Iodometry 700.00 3 At least 250 g Plastic
Moisture Gravimetry, AOAC 400.00 3
553
Limestone, Available Lime
Quicklime, AOAC, Lane-Eynon, Munson
Hydrated Lime 500.00 2
& Walker
At least 250 g Plastic
Calcium Oxide 600.00 4
Gravimetry
Moisture content 400.00 3
Fertilizer/ Soil pH Potentiometry, AOAC 350.00 1
Ash 550.00 3
Gravimetry, AOAC At least 250 g Plastic
Moisture 400.00 3
Total Nitrogen Kjeldahl Method 1,000.00 3
554
Shelf-Life Testing
(Submission of all samples other than water should be pre-arranged/scheduled with the laboratory)
Fee Per Sample Requirement

*Turn-around Time
Sample Type Test service/ parameter Test Method Sample
(Working days) Amount Container
(Php)
Food and Temperature-accelerated
As packed.
Food Products Dependent on
Dependent on food No. of packs
food product and
product and agreed dependent on
Shelf-life testing 20,000.00 agreed study
study design and agreed study
design and
sampling plan design and
Direct Method sampling plan
sampling plan
555
Metrology Laboratory (MTRL)
Service Sample Calibration Method Fee Per Turnaround Time Sample

Sample (Working days) Requirement
(Php)
TEST WEIGHTS (M Series)

15 Samples must be
1 mg to 500 g OIML 450.00 clean (free of dust
15 or debris) upon
More than 500 g up to 10 kg OIML 600.00 visual inspection.
700.00 15
More than 10 kg up to 50 kg OIML
WEIGHING DEVICES
Mass
Calibration Samples must be
Special Accuracy I (Up to 2kg) OIML (Using Class E2) 2000.00
Calibration done on- clean upon visual
site inspection and
High Accuracy II OIML (Using Class F1/F2) 1,200.00
where possible,
10 error in shift test
Medium Accuracy III OIML (Using Class M1) 1,080.00
must be less than
10 3x the graduation
Ordinary Accuracy IIII OIML (Using Class M1) 1,080.00
*Additional Fee for every tonne
thereafter in excess of 1 tonne 20.00
Temperature Samples must be

Calibration clean and free of
any defects such as
scale uniformity,
Liquid-In-Glass Thermometer Direct Comparison 1700.00 15 separated columns,
glass chips, and
trap-gas in the bulb
or in the liquid
column
For samples with
digital display,
ensure the battery
Digital Thermometer Direct Comparison 1700.00 15
life is sufficient for
the calibration
process.
Volume
TEST MEASURES
Calibration
Samples must be
Test Measure (Volumetric), 10L Volumetric 500.00
clean upon visual
5 inspection and free
Test Measure (Volumetric), 20L Volumetric 600.00 of leaks
Sample
Turnaround Time
Service Sample Calibration Method Fee (Php) Requirement
(Working days)
Volume ROAD TANKER

Calibration
Up to 5,000 L Volumetric 1,000.00 Samples must be
Volumetric 7 clean upon visual
5,000-10,000 L 1,500.00
556
10,000-15,000 L Volumetric 2,000.00 inspection and free
of leaks
15,000-20,000 L Volumetric 2,500.00
20,000-25,000 L Volumetric 3,000.00
25,000-30,000 L Volumetric 3,500.00
30,000-35,000 L Volumetric 4,000.00
35,000-40,000 L Volumetric 4,500.00
40,000-45,000 L Volumetric 5,000.00
45,000-50,000 L Volumetric 5,500.00
PROVING TANKS
100-400 L Volumetric 1,500.00 Samples must be

clean upon visual
500-2,000 L Volumetric 3,000.00 5
inspection and free
2,000-5,000 L Volumetric 4,500.00 of leaks
ON-SITE Calibration Fee (Php)
Within 50 km radius from base laboratory (per day) 2,000.00
More than 50 km radius from base laboratory (per day) 3,000.00
 *Turnaround Time – refers to the time from receipt of sample until Report of Analysis/Calibration is
ready for release.
557
DOST REGIONAL OFFICE VII
558
DOST REGIONAL OFFICE VII PROFILE
I. MANDATE:
The Department of Science and Technology is the premier science and technology body in the country
charged with the twin mandate of providing central direction, leadership and coordination of all
scientific and technological activities, and of formulating policies, programs and projects to support
national development.
II. VISION:
DOST VII envisions to serve as an excellent prime-mover of science and technology for regional and
countryside development with gender equality and equity.
III. MISSION:
To spearhead scientific, technological and innovation efforts and ensure that these result in maximum
economic and social benefits for the people in the region.
IV. SERVICE PLEDGE:

We commit to:
1. Identify the needs and opportunities in S & T in the region;
2. Formulate and implement a regional S & T plan consistent with and supportive of regional
development thrusts as well as the National S & T Plan;
3. Provide S & T interventions to Micro, Small and Medium Enterprises (MSMEs) in the region to
improve their productivity and competitiveness in both local and international markets through the
Small Enterprises Technology Upgrading Program (SET UP), the banner program of DOST for technology
transfer and commercialization.
4. Plan and implement S & T human resource development programs in coordination with relevant
DOST institutes, such as S & T scholarship, trainings and similar activities aimed at creating a critical pool
of S & T human resource;
5. Develop institutional linkages and other mechanisms with ROs and other agencies, local
governments and private organizations or entities for the effective planning and implementation of S &
T programs in the regions;
6. Monitor and coordinate the various programs, projects and activities of DOST councils, institutes
and other attached agencies in the region.
559
Small Enterprise Technology Upgrading Program (SETUP)
Division: TECHNICAL OPERATIONS DIVISION
Classification: SIMPLE
Type of Government to Private; Government to Government
Transaction:
Who may avail: Micro, Small and Medium Entrepreneurs, LGUs
WHERE TO SECURE
CHECKLIST OF REQUIREMENTS
 Project Proposal -Client with assistance from Provincial Science & Technology Offices
(PSTOs)
 Letter of Intent
-Client or Client will fill-out the Technical Requisition Form (TRF) from
 Financial Statement PSTO
(3 years for Small &
Medium enterprises) - Client
(At least one (1) year
Financial
Statement for Micro
enterprises) -Client (Municipal/City LGU where the business is situated)
 Business Permits and -Client (DTI for Sole & Partnership, SEC for Corporation & Partnership
Licenses and CDA for Cooperatives)
-Client (Micro, Small & Medium Enterprises whose type of ownership are
 Certificate of Corporation & Cooperative)
Registration
- Identified Fabricators of MSME or referred by DOST7 that is capable
 Board Resolution to produce thetechnology needed for the project
- Selected Fabricators/suppliers of MSME or DOST7 to produce the

 3 Quotations from technology needed for theproject
Fabricators
 Technical Design of
Equipment
560
1. Submission of -Conduct initial interview with client and
Letter of assess if the business is legible for SETUP
Intent assistance.
-To hasten the process, a TRF is made in lieu  PSTO
of theLetter of Intent. TRF is a checklist of 3 hours (Provincial S&T
need for the client enclosing the latter's Office)
signature.
-Conduct orientation to client regarding the
scope ofSETUP assistance and the expected
contribution of DOST from the client in the
realization of assistance.
2. Needs -Make arrangements with client regarding
Assessment conduct ofTNA.  PSTO
(TNA) of the
Company - Conduct TNA through on-site assessment of
the company's operation and identify 2 days
technology requirement and gaps (e.g. power
requirement, capacity & system approach)
-Assess the sustainability and feasibility of
the proposed project upgrading.
 PSTO
-Secure documentation through pictures of
location,existing layout, existing products and
3. Prepare & existing equipment.
submit to -Prepare TNA form 1 with attachment and
DOST project TNA Form 4 12 days
proposal and
requirements -Gather submitted market, technical,
for evaluation financial and permitting documents.
-Assist client in project proposal preparation
with
financial projections, partial budget analysis
andRTEC report.
561
-Compile and organize the submitted project
proposal with other documentary
requirements for internal review.
-Forward the complete proposal to the
external RTEC evaluation team.
4. Based on -Match RTEC evaluators’ expertise to the

evaluators' project proposal.
comments,  Projects 3Million and above - pre-
revise project evaluation by Regional office and  RO-
proposal & final evaluation from Central 3 days TOD
submit to office.
DOST  Projects 1Million-3Million - an En-
Banc evaluation is required.
 Projects below 1Million -
evaluation is by referendum.
5. Final approval -Recommended project proposal is endorsed

by DOST of for approval to the approving authority.  RO-
the proposal  Projects 3Million and above - 2 days TOD
approval by DOST EXECOM
 Projects below 3Million - DOST 7
Regional Director
 RO-
-DOST and the client with his co-maker, will 500.00  3 TOD
enter into Memorandum of Agreement hours
(MOA)
 Client will be informed of the  PSTO
approval
 Perform contract review and
execute signing of MOA once
both parties have agreed on the
terms of reference for the conduct of

technical assistance.
 Orientation of Account Opening
to LBP
TOTAL: 500.00 20 days
562
Grants in Aid (GIA) Program
Division: Technical Operations Division
Type of Government to Government, Government to Private, LGUs, Cooperatives
Transaction:
Who may All National Government Agencies, LGUs, NGO, Cooperatives, Private Organizations,
avail: Private Academe
1. DOST 7 GIA PROPOSAL REQUIREMENTS (COA Circa. Technical Operations Division Office
2007 – 001) Provincial S&T Office
2. RTEC Evaluation Form
3. APPROVAL LETTER
4. ENDORSEMENT LETTER
5. NOTARIZED AND FULLY SIGNED MOA
6. CHECKLIST OF LIQUIDATION
CLIENT STEPS AGENCY ACTION FEES TO BE PROCESSING PERSON

1. 1. Acknowledge Receipt of proposal and
Submi feedback if thereis lacking documents  GIA
t a Proposal  Reproduce 2 copies of RTEC  6 Science
containing the evaluation form for months Research
complete RTECmembers and 25 Assistant
supporting  Follow up on RTEC days  DOST
documents evaluation
 Provide Feedback to PSTC Budget Office
the RTEC comments
2.
forrevision
 PSTC
Provid
e
2. Continue RTEC evaluation until
Corrections
Approved
and
 Prepare Recommendation
Revision on
Form from RTEC Members
the
Proposal
 Prepare At least 2 Approval
letter and attach
accomplished
563
Recommendation from
RTEC members
 Prepare MOA: Include
Government issued ID # of P500
3. Sign Regional Director notarization
the  Email MOA to PSTC for fee
Memorand signing: Proponent
um of +Proponent Witness + PSTC
Agreement as DOST witness
(MOA)
3. Prepare 5 copies of MOA
 Collect 500php for
Notarization
 Let Accountant and
Regional Director signed the
MOA
 After Notarization, Provide
1 copy to accountant,
2copies to PSTC, 1 Copy to
TOD.
 Prepare OBR and DV with
Photocopy of
NotarizedMOA
 Provide  Submit to Budget Office for
500phpfor Obligation
the  Facilitate in release of the Funds
Notarization
4. Submit Original 4. Follow up progress and status report

copy of partial from PSTC of the Projects every after 3
Liquidation/ months after release of funds.
Financial report  Photocopy and keep the
Partial Liquidation/
Financial Report
 Prepare RTEC Evaluation form
and attach signed letter of
request from Proponent and
endorsement letter fromPSTC
and revised LIB for Re alignment.
 Prepare Approval Letter for
Regional Director to signed
564
Send Scanned copy to PSTC
TOTAL: 500.00 19 days and

6
hours
565
Extension and Realignment of Projects in Grants in Aid Program
Type of G2G – Government to Government
Transaction:
Who may All National Government Agencies, LGUs, NGO, Cooperatives, Private Organizations,
avail: Private Academe
1. RTEC Evaluation Form Technical Operations Division Office

2. Approval Letter
3. Endorsement Letter
1. Submit Letter 1. Prepare RTEC Evaluation form and none  3 > GIA Science
of Request for attach signed letter of request from days Research
Extension and Proponent and endorsement letter Assistant
Realignment of from PSTC and revised LIB for Re
Projects alignment.
2. Prepare Approval Letter for
Regional Director to signed
3. Send Scanned copy to PSTC
TOTAL: none 3 days
566
COMMUNITY EMPOWERMENT THRU SCIENCE AND TECHNOLOGY
(CEST) Program
Type of Government to Government, Government to Private, LGUs, Cooperatives
Transaction:
Who may avail: LGUs, NGO, Cooperatives, Co mmunit y Based Org anizat io ns/ Ent erp r ises
1. DOST 7 CEST PROPOSAL REQUIREMENTS(COA Technical Operations Division Office Provincial

Circa. 2007 S&T Office
– 001)
2. RTEC Evaluation Form
3. APPROVAL LETTER
4. ENDORSEMENT LETTER
5. NOTARIZED AND FULLY SIGNED MOA
6. CHECKLIST OF LIQUIDATION

1. Submit a 1. Acknowledge Receipt of proposal  6
Proposal and feedback if thereis lacking months  GIA/
containing the documents sand CEST
complete  Reproduce 2 copies of 25 days Science
supporting RTEC evaluation form for Research
documents RTECmembers Assistant
 Follow up on RTEC  DOST
evaluation budget office
 Provide Feedback to  PSTO
PSTO the RTEC
comments forrevision
2. Continue RTEC evaluation until

Approved
567
2. Provide  Prepare
Corrections and Recommendation Form
Revision on the from RTEC Members
Proposal  Prepare At least 2
Approval letter and
attach accomplished
Recommendation from
RTEC members
 Prepare MOA: Include
Government
issued ID # ofRegional Director
 Email MOA to PSTO for
3. Provide signing: Proponent
Required +Proponent Witness +
Signatures Provl S&T Director as
DOST witness
3. Prepare 5 copies of MOA
 Let Accountant and
Regional Director signed
the MOA
 After Notarization,
Provide 1 copy to
accountant, 2copies to PSTO, 1
Copy to TOD.
 Prepare OBR and DV
with Photocopy of
Notarized MOA
 Submit to Budget Office

for Obligation
 Facilitate in release of the
Funds
4. Submit Original 4. Follow up progress and status
copy of partial report from PSTO of the
Liquidation/ Projects every after 3 months after
Financial report release of funds.
 Photocopy and keep
the Partial
568
Liquidation/ Financial Report
 Prepare RTEC Evaluation
form and attach signed
letter of request from
Proponent and
endorsement letter
fromPSTO and revised LIB
for Re alignment.
 Prepare Approval Letter
for Regional Director
to signed
 Send Scanned copy to
PSTO
TOTAL: 6 months and 25
days
569
Technology Training Services
Type of Government to Private, Government to Government
Transaction:
Who may avail: Micro, Small and Medium Entrepreneurs, Coops, LGUs
Filled up:
 Technical Request Form At the Technical Operations Division or at the
 Customer Profile Form PSTOs

1.Submission of <Conduct of Initial Evaluation None 30 Minutes Regional Training

Technical Request and Training Needs Analysis In- Charge, PSTDs
Form/ Letter of (TNA)
Intent and
Customer Profile
form
2.Attend <Conduct Consultation with 30 Minutes Regional Training
Consultation/ Requesting Party (If approved) In- Charge, PSTD:
Discussion with re (participants, date, Trainer
Trainor venue, technologies, raw
materials)
2 days Regional Training
<Conduct of Training In- Charge, PSTD:
Trainer
3. Evaluation of the 30 Minutes Participants

Training
TOTAL: None
Technical Consultancy Programs
a. Manufacturing Productivity Extension for Export Promotion (MPEX) is a

program that assists micro,small and medium enterprises (MSMEs) in
the manufacturing sector to attain higher productivity through
improvementsin the overall operation of the firm
b. Consultancy for Agricultural Productivity Enhancement (CAPE) is a

program which seeks to institutionalize effective farm management
570
strategies to improve agriculture and aquatic farms through
productivity studies of consultants.
c. Food Safety program aims to improve the quality control and

monitoring procedures of the food industry sector through trainings
and consultancy on Good Manufacturing Practices, Hazard Analysis and
Critical Control Point (HACCP) Implementation, ISO 22000 and other
food related trainings.
d. Energy Management, Conservation and Audit Measures seeks to assist

SMEs through trainings on the latest technologicaldevelopments on
energy conservationand efficient technologies.
e. Cleaner Production
571
Technical Consultancy Programs
Type of Government to Private
Transaction:
Who may avail: Qualified MSMEs of the DOST Priority Sectors: (a) Food processing; (b) Furniture; (c)
Gifts and holiday decors (GHD)/handicrafts; (d) Horticulture; (e) Aquaculture; (f)
Metals and engineering; (g) Health and Wellness and (h) ICT.
1. CAPE All basic information of potential customer, and

- Micro, small, or medium agri or aqua from the customer.
enterprise
- With at least two (2) farm/pond workers
- Required area or farm capacity:
a. Crops - At least one (1) hectare or a
cluster of two (2) to three (3) farms
b. Livestock - Swine (At least 20 sow
heads), Goat (At least 20 heads),
Carabao (At least 10 heads), Cattle (At
least 10 heads)
c. Poultry - At least 500 heads or a
cluster with minimum of 100
heads/farm
d. Pond - At least one-half ( ) hectare or a
cluster of two (2) to three (3)
ponds
2. MPEX / Cleaner Production / Energy Audit
- Micro, small, or medium manufacturing
enterprise belonging to the DOST priority
sectors
- With at least three (3) production workers
- With at least two (2) years of
manufacturing/production operation
3. Food Safety Consultancy - Micro, small, or
medium food manufacturer/processor or food
service provided
572
 Submit  Receive letter of request or  None  5  PSTC Staff
requests in accomplished request minutes or ORD Staff
writing to form
the
provincial
S&T offices  None
or to the  None  NA  Customer
ORD; or
accomplish
a Technical  None
Service  Conducts initial evaluation  3 days  PSTD
Request in order to assess technical  None from
Form feasibility, background receipt  Consultancy
 Accomplish information of customer  None of Program
Customer and level of priority. If request Coordinator
Profile request is deliverable,  15 days  Consultancy
Form (TO- endorse to the Regional Program
SET F01) if Director; else, inform  1 day Coordinator,
the customer PSTC staff
requesting  Procurement of
party is a f consultancy services from
irst-time pool of accredited experts
customer  Inception/First company
of the visit with Consultants. If
DOST request is deliverable,
Regional proceed with consultancy;
Office. else, inform customer
 None
 None
 None
TOTAL: ₱0.00 19 days and 5
minutes
573
Packaging and Labeling Services
Type of Government to Private, Government to Government
Transaction:
Who may avail: Micro, Small and Medium Entrepreneurs, Coops, LGUs
Filled up:
 Technical Request Form At the Technical Operations Division or at
 Customer Profile Form the PSTCs
 Package Design Brief
CLIENT STEPS AGENCY ACTION BE PAID TIME RESPONSIBLE
1.Submission of 1.Conduct of Initial Evaluation to assess 1 hour Regional In-

Technical Request technical feasibility background Charge on
Form/ Letter of information of customer and level of Packaging and
Intent priority Design, PSTDs
, accomplish
Customer Profile
form and Package
Design
Brief 2. If approved, the request is endorsed to 15 minutes Regional In-
the RD and if disapproved the customer is Charge on
informed on writing. Packaging and
Design, PSTDs
3. Request is endorsed to Packaging 2 months Regional In-

Technology Division of ITDI or to local Charge on
packaging designers. Packaging and
Design, PSTDs
4. ITDI-PTD or Local Designers prepares the 2 weeks PTD/ Local

packaging design and forwards it to the Note: Designers
regional office for presentation and Duration
574
approval of the customer. may be
extended
or reduced
depending
on the
quantity of
products
5. The DOST 7 evaluates the presented and Regional In-
design with the customer complexity Charge on
of the Packaging and
If the design is considered to be design Design, PSTDs
inadequate/ needs further improvement,
the regional office informs the Packaging 4 hours
Technology Division-ITDI / local designers Regional In-
3,951 Charge on
6. The final packaging design is endorsed to (price may Packaging and
customer for execution. vary Design, PSTDs
depending 30 minutes
on the
design)
TOTAL: 3,951
575
Service Name: SCIENCE AND TECHNOLOGY SERVICES
Regional Standard & Testing Laboratory (RSTL) Services

The DOST VII RSTL Services is an ISO/IEC 17025 accredited laboratory offering the following services:
 Analytical Testing Services

 Chemistry Laboratory
 Microbiology
 Physical Laboratory
 Calibration Services
 Calibrating Bucket
 Trailer/ Vehicle Tank
 Thermometer
 Deadweight/ Pressure Gauge Tester
 Pressure Gauge
 UTM & Compression Testing Machine
 Test Weights
 Weighing Scale
 Caliper
 Micrometer
 Length and Engineering Metrology/ Equipment
 Formula of Manufacture
 Shelf Life Studies
576
Regional Standard & Testing Laboratory (RSTL) Services
Division: Regional Standards and Testing Laboratory
Type of Government to Government, Government to Private
Transaction:
Who may
avail:
1. Request Forms RSTL

2. Sample requirements:
 Microbiology: Solid samples: 250
grams
Liquid samples: 500 mL
 Chemistry : Solid samples: 200
grams
Liquid samples: 500 mL
 Calibration:
Instruments/equipment
must be clean
have readable tags, no broken glass, free from
corrosion and in good condition
CLIENT STEPS AGENCY ACTION FEES TO BE PAID PROCESSING PERSON
TIME RESPONSIBLE
 Submitting of  Receiving of 30 minutes Receiving

Test/Calibration Officer
samples Test/Calibration samples
 Pay Analytical  Receive payment 10 minutes Cashier
Testing/ and issue
Calibration/ On- Official Receipt
site Fee and get
 Give claim slip 5 minutes Receiving
official receipt
and date officer
 Get Claim Slip.
when report will be
Ask the
finished
Receiving
Officer for the
date when
test/calibration
 Conduct testing/ 1 week
report is 550.00
calibration
expected to be 1,920 per 1 or 2
of formula of manufacture Note: Duration Laboratory
finished. samples
may
577
960.00 be extended or Analyst
Chemistry Laboratory 1,200.00 reduced
1,380.00 depending
Ash 7,200.00 on the quantity
1,920 per 1 or 2 of
Calcium samples samples
Fat, Crude Fat, Total 2,300 per 1 or 2 received by the
samples laboratory
Fiber, Crude 400.00
Fiber, Total Dietary 273.00
Iron 325.00
Lead 1,440.00
Moisture/Total Solids 1,000.00
Nitrite
pH
Phosphorus
Protein
Potassium 1,920 per 1 or 2
samples
Salinity 300.00
Salt as NaCl 700.00
Sodium 1,920 per 1 or 2
samples
Specific Gravity 350.00
Sulfite 273.00
Total Titrable Acidity 560.00
Water Activity 375.00
Zinc 1,920 per 1 or 2
samples
Nutrition Labeling 1,500.00
Total Sugas as Sucrose 1,100.00
(Lane-Eynon)
Total Sugars as 360.00
Sucrose/Total Soluble
Solids/Brix
Nitrogen 1,000.00
Moisture 400.00
Assay/Purity-Titrimetric 273.00
Assay/Purity-Gravimetric 1,020.00
Assay/Purity- 280.00
Spectrophotometric
Acid Number/Free Fatty 500.00
Acid
578
Saponification Number 500.00
Sulfate 350.00
Chloride 700.00
Partial Alkalinity/Total 500.00
Alkalinity
Phosphate 1,440.00
Total Dissolved 600.00
Solids(TDS)
Total Hardness 700.00
Total Suspended Solids 650.00
Microbiology Laboratory
Aerobic Plate Count 550.00
Total Coliform Count 550.00
E.coli 1,000.00
Salmonella Detection 1,000.00
Staphylococcus Aureus 1,200.00
Count
Yeasts & Molds Count 550.00
579
Commercial Sterility 2,000.00
Salmonella 1,500.00
Detection(AOAC-OMA) 2,000.00
Campylobacter Detection 550.00
Heterotrophic Plate Count
Physical Laboratory Any 112.00

powdered Samples 245.00
Bursting Strength 238.00
Fabric Count/Yarn Count 245.00
Tensile Strength
Calibration Services 500.00

Calibrating Bucket 10L 600.00
Calibrating Bucket 20L 1,000.00
Road Tanker 5000L and 1,500.00
below Road Tanker 6000 – 2,000.00
10000L Road Tanker 2,500.00
11000 – 15000L Road 3,000.00
Tanker 16000 – 20000L 3,500.00
Road Tanker 21000 – 4,000.00
26000 – 30000L Road 5,000.00
Tanker 31000 – 35000L 5,500.00
Road Tanker 36000 – 1,400.00
41000 – 45000L Road 3,000.00
Tanker 46000 – 50000L 4,000.00
Proving Tank 100L 700.00
Proving Tank 200 – 400L 1,700.00
Proving Tank 500 – 2000L
Proving Tank 2500 – 4000L 400.00
Flow/LPG Gas Meter 1,000.00
Digital/Glass-filled/Bi- 105.00 per pc
metallic Thermometer 750.00
Per additional Test Point
Deadweight pressure
gauge Tester s/s
deadweight
Pressure gauges
Test Weights 600.00

800.00
580
- Mass(OIML) Class 1,000.00
F(up to 5kg) 450.00
- Mass(OIML) Class 600.00
F(10 to 20kg) 700.00
- Mass(OIML) Class 1,200.00 plus 14
F(25 to 50kg) per additional
- Mass(OIML) Class tonnage 1,000.00
M(up to 5kg) plus 14 per
- Mass(OIML) Class additional tonnage
M(10 to 20kg) 900.00 plus 14 per
- Mass(OIML) Class additional tonnage
M(25 to 50kg)
- Mass - Special 800.00 plus 14 per
Accuracy I (up to 1 additional tonnage
tonne)
- Mass - High 750.00
Accuracy II (up to 1 850.00
tonne) 950.00
- Mass - Medium 1,100.00
Accuracy III (up to 1 600.00
tonne) 800.00
1,000.00
- Mass - Ordinary 500.00
Accuracy IIII (up to 750.00
1 tonne)
1,400.00
Caliper (up to 150 mm)
Caliper (151 to 200 mm) 1,400.00
Caliper (201 to 300 mm) 840.00
Caliper (301 to 450 mm) 950.00
Micrometer (up to 25 mm) 300.00
Micrometer (26 to 100
mm)
Micrometer (101 to 150
mm) Setting Rod
Calibration per piece Dial
Test Indicator & Dial
Gauge < 20mm
Digimatic Indicator/Dial
Gauge >20 mm
Thickness Gauge Height
Gauge Depth Gauge
Pin Gauge
581
Feeler Gauge (per leaf) 300.00
Depth Micrometer
700.00
Dimensional
Measurement Metal Rule 500.00
(up to 300 mm) Metal
Rule (301 and above) Tape 500.00
Measure 700.00
Steel Tape Measure (up to 700.00
5m) Steel Tape Measure
additional 1 m Calibration 700.00
Tester 70.00
Formula of Manufacture 2,300.00
Low acid canned foods
300.00
Dried food temperature
accelerated Dried food 19,683.00
moisture accelerated
17,352.00
Perishable
14,730.00
Juices
15,489.00
Direct shelf life method
14,601.00
19,938.00
Accessible Clearances
Anti-tip Kit Test
Arm Downward Static 500.00

Load Test Arm Durability
600.00
Test
800.00
Arm Impact Test
5,400.00
Arm Sideways Static Load
Test Backward Fall Test 600.00
Back Impact Test Back 800.00

Static Load Test Caster
Durability Chair Rocking 600.00
Test 600.00
Diagonal Base Load Test 800.00
Drawer Cycle Test
2,500.00
Drop Test Fatigue Test
Front Seating 4,500.00
582
Furniture Stability 800.00
(Front&Side) Hinge
1,000.00
Operability
600.00
4,500.00
800.00
1,600.00
1,200.00
Impact Durability Knob & 600.00

Pull Test 600.00
Leg Forward Static Load 800.00
Test Leg Sideways Static 800.00
Load Test Lid Loading 600.00
Mar Testing Moisture 600.00
Content Opening Force 500.00
Racking Test Rear Stability 600.00
Test 600.00
Resistance To Corrosion 800.00
Resistance to Hot Water 1,425.00
600.00
 Releasing of
Test/Calibration
 Surrender Claim Report Samples 10 minutes Receiving
Slip and pay the Analyst
remaining
balance if not
fully paid. Get
the
test/calibration
report,
acknowledge the
receipt of the
report by signing
the DOST7-RSTL
copy of the
report. For
calibration
samples, sign the
logbook for the
instruments
claimed.
583
TOTAL:
584
Human Resource Development
DOST Scholarship Program (RA 7687/Merit/RA 10612)
Division: Scholarship
Type of G2C- Government to Consumer
Transaction:
Who may avail: All Grade 12 Senior High School students under the STEM strand can apply. However,
students under the NON-STEM strand must belong to the upper 5% of the NON-STEM
graduating class as certified by the school principal and graduate of high school before
the K-12 Program and must belong to the top 5% of the graduating class.
Qualified students must submit the following:
1. Fully accomplished application form (Forms C-J, could be
downloaded online) Visit the following links for online
2. One (1) copy of recent passport size picture of the application:
applicant, (3.5cmx4.5cmWXH) - https://ugrad.science-scholarships.ph
3. Any proof with DepEd Learner Reference Number (LRN) for the DOST-SEI Undergraduate
4. Photocopy of Birth Certificate Scholarships
5. Official Transcript of Records (TOR) or True Copy of - https://jlss.science-scholarships.ph/ for
Grades (TCG) or Grade Report downloaded from the the Junior Level Science Scholarships
portal for first and second years in college (for JLSS only) OR
or Certified Copy of Permanent Student Record (Form
137) or Report Card (Form 138) for Grades 9, 10 and 11 Scholarship Unit (Regional Office) /
(for Undergraduate only) Provincial Science and Technology Centers
6. Affidavit of Legal Guardianship if applicant is under the (Tagbilaran City, Dumaguete City, Siquijor)
care of a legal guardian.
7. Parent/s or Legal Guardian’s 2021 Income Tax Returns
(ITR) or BIR Form 1701 or BIR Form 2316 of parent or
both parents who is/are working under an employer or
self-employed (engaged in business). If without fixed
income:
7.1 BIR Certification of exemption from filing of ITR
in 2020
7.2 Certification of Indigency duly signed by the
Municipal Mayor or Barangay Chairman
7.3 If parent or guardian is an OFW, copy of
contract where the income is indicated
7.4 If pensioner, proof of pension
CLIENT STEPS AGENCY ACTION FEES TO BE PROCESSING TIME PERSON
PAID RESPONSIBLE
585
1. All applicants for the DOST-1. After the set deadline of None Registration, Applicant
SEI Scholarship Programs application submission, a Encoding
must register online copy of the registered and Uploading of
through the E- Scholarship applicants will be Documents-
Application System at generated by the Science applicant's own
https://www.ugrad.science- Education Institute for pace before the set
scholarships.ph/ for the the region through the E- deadline
DOST-SEI Undergraduate Scholarship Application SEI Staff
Scholarships and System Generation of List
https://jlss.science- of Registered
scholarships.ph/ for the 2. The scholarship Applicants- within
Junior Level Science personnel will then verify one month after
Scholarships. the grades and deadline
documents of the
2. Each applicant must applicants.
register using a valid e- mail
address. An email will be
sent to the applicant for
verification.
3. After the email has been
verified by the system, the 3. After verification, SEI Verification of
applicant will access the link will validate the Grades/Documents-
provided in the email sent to documents and do the 1.5 to 2 months Scholarship
him/her to answer the necessary data cleaning. after the generation Staff
questions in the Eligibility of list of applicants
Module. If the applicant is
not eligible to apply for the
scholarship, he/she will
receive a Notice of
Disqualification through the
registered email.
4. If the applicant is eligible to
apply for the scholarship, 4. SEI will generate a clean Validation of Scholarship
he/she will receive an list to the region for the Verified Staff
application id and can Registry of Applicants and Applications- 1.5 to /SEI Staff
proceed to the next as basis for the pre- 2 months after
modules and input all the examination coordination verification
needed information, such and activities. However, in
as: the case of a public
health/emergency crisis,
4.1. Personal Data the examination will be
4.2. Contact Information cancelled. The clean list of
4.3. Family Data qualified applicants will be
4.4. Financial Contribution endorsed instead to the
586
4.5. Household Information Data Analysts. SEI will
Questionnaire adopt data analytics and
4.6. School and Grades proxy indicators to
determine the qualifiers of
the scholarship.
4.7. Upload Documents-

applicant need to click the
Upload File button and select
all the files to be submitted
5. After checking if all required

files are being uploaded,
applicant should click the
"SUBMIT MY APPLICATION"
button.
6. An email will be sent to the

applicant confirming receipt
of the application. He/she
will also receive another e-
mail for the selection of test
centers a month before the
examination.
587
Issuance of Final Clearance, Travel Clearance & Certification
Division: Scholarship
Type of G2C- Government to Consumer
Transaction:
Who may avail: DOST-SEI Scholar-Graduates
DOST Certification:
Letter of Request Transcript of Record
Accomplished TRACER Form
Scholarship Unit (Regional Office) / Provincial
Travel Clearance: Science and Technology Centers (Tagbilaran City,
Letter of Request Dumaguete City, Siquijor)
Guarantee Letter from the Sending Institution/
Notarized Deed of Undertaking
Final Clearance:
Letter of Request Transcript of Record
Certificate/s of Employment /Service Record
(stating number of years employed; at least
equivalent to the number of years as a DOST
scholar) Photocopy of Diploma (if applicable)
CLIENT STEPS AGENCY ACTION FEES TO BE PROCESSING TIME PERSON
PAID RESPONSIBLE
1. Receive Request and

verify for
completeness
2. If Request for
Certification or Travel
Clearance: ➢ Scholarship
1. Submit all Prepare Certification or 3 working Staff
required documents Travel Clearance days
None for
If Request for Final Certification/Travel
Clearance:
588
Transmit Request to Clearance None 15
DOST-SEI (to be issued by to 20 working
head office) days for
Final
Clearance
(depending on the
# of requests
3. Endorse Certification/
received; including
Clearance to the Office of
the Regional Director for
transmittal
signing or approval
Follow up/wait for the
of
release of final clearance
request/s)
from DOST-SEI
1. Release of
2. Follow up request Certification/ Clearance
3. Accomplish the 1. The form will be

Customer retrieved by the
Satisfaction Scholarship Staff
Feedback Form after
receiving the
certification/
clearance
TOTAL: None 3 working days/ 15-
20 working days
589
One Expert
Classification: Simple and Complex
Type of Transaction: Government to Private, Government to Government
Who may avail: All

7. Registration to the portal All basic information of potential customer, and
from the customer.

4. Visit  None  None  5 minutes  Customer
https://oneexpert.gov.ph/ (depending or
and Register on internet assisted
5. Verify account by clicking  None  None speed) by a
the verification link sent DOST
through email  None  None  5 minutes Staff
6. Access the different
features of the One  10 minutes
Expert Portal (depending  Customer
on inquiry or by
of assisted
customer by a
and DOST
promptness Staff
of
consultant  Customer
reply)
TOTAL: ₱0.00 20 minutes
minimum
590
Information
STARBOOKS (Digital Library)
Type of Government to Academic Institutions and NGOs, Government to Government
Transaction:
Who may avail: Local Government Units (LGUs), Non-Government Organizations (NGOs), Academic
Institutions
1. Formal Request (Letter of intent address Required from Clients

to
DOST-7 Regional Director Engr. Jesus F. Zamora, Jr.
Lahug S & T Complex, Sudlon, Lahug, Cebu City DOST-7 Deployment Officer will send thru email to
the interested stakeholder the digital designs of the
STARBOOKS kiosk and hardware specifications and
2. Ensure compliance with requirements (IT other requirements
and Manpower Components)
3. Purchase equipment Computer

➢ Minimum - Intel Core i3, 4gb, 1 TB 7200
rpm, built in Video Card
➢ Recommended - Intel Core i5or higher-8

gb, 2TB 7200 rpm, 2gb DDR3 128it
4. POD
5. Mandatory 1 day Training/Orientation (Follow the design given.)
6. Focal Persons (Preferably IT or Librarian)
CLIENTSTEPS AGENCY ACTION FEES TO BE PAID PROCESSING TIME PERSON
RESPONSIBLE
591
1. Make a Send the Letter of intent to
Formal DOST-STII together with the 1 day DOST-7
Request Institutional profile of the c/o stakeholder/ STARBOOKS
stakeholder to request for client Deployment
2. Ensure institutional code. Officer
compliance
of When the stakeholder DOST-7
requirements complied the STARBOOKS STARBOOKS
(IT and hardware requirements Deployment
Manpower he/she should notify DOST-7 Officer
Components) STARBOOKS deployment
officer.
DOST-7 deployment officer
will advised the client to
bring the CPU to DOST-7 (c/o
DOST-7 Librarian or DOST-
PSTC Cebu office) for
installation of the system
3. Attend training 1. Install STARBOOKS FREE FREE 1 day Schedule of DOST-7
System orientation/training STARBOOKS
depends time Deployment
2. Deployment and availability of Officer
Conduct of Training/ Stakeholder and
Orientation to deployment officer DOST-7
Stakeholders STARBOOKS
Deployment
Officer
592
FEEDBACK AND COMPLAINTS
FEEDBACK AND COMPLAINTS MECHANISMS
How to send a feedback Accomplish Feedback Form and drop it in a box near the Public
Assistance Information and Complaints Desk/Counter.
 Receive Customer Feedback
How feedback is processed  Discuss Customer’s Feedback with concerned unit
 Take Appropriate Corrective Action
 Inform Customer through written communication
All Customer’s feedback are addressed within 15 working days
How to file a complaint Write and Email your letter of complaint at the Regional Email
Address or call the Office of the Regional Director
 Receive Customer’s Complaint
How complaints are processed  Discuss Customer’s Complaint with concerned unit
 Take Appropriate Corrective Action
 Inform Customer through written communication
All complaints are addressed on or before 15 working days

Contact Information of the office of
the Regional Director Tel. No. (032) 254-8269; (032) 418-9032
Email Add.: [email protected]
[email protected]
593
LIST OF OFFICES

Regional Lahug S & T Complex, Sudlon, Telefax Nos. (032) 418-9032/ 414-7477/ 254-8269
Office Lahug, 6000 Cebu City Email: [email protected] Visit:
http://region7.dost.gov.ph
https://www.facebook.com/DOST.Region7
Engr. Jesus F. Zamora, Jr.

Regional Director
Email: [email protected]
[email protected]
Tristan L. Abando
Assistant Regional Director for Technical Operations
Division Email: [email protected]
Samuel A. Parcon
Assistant Regional Director for Finance and Admin Email:
[email protected]
Bryan B. Ybaǹez
Supervising Science Research Specialist Email:
[email protected]
Provincial Office
Cebu Lahug S & T Complex, Sudlon, Mr. Juan Edgar C. Osorio Officer-in-Charge
Provincial Lahug, Cebu City 6000 Email: [email protected] Telefax No. (032) 2559931
S & TCenter
Ms. Vina R. Antopina Provincial S & T Director Email:

Bohol New Capitol Site (near Hall of [email protected] [email protected]
Provincial S Justice) Cogon District, Telefax No. (038) 4113620, (038) 501-7070
& T Center Tagbilaran City, Bohol 6300
594
Engr. Mario De La Peǹa Provincial S & T Director
Siquijor Siquijor Provincial S & T Center, Email: [email protected],
Provincial S Siquijor, Siquijor [email protected],
& T Center Telefax Nos. (035) 480-9018,
(035) 344-2008
Atty. Gilbert R. Arbon Provincial S & T Director

Neg. 24 Yakal St., Daro, Dumaguete Email: [email protected]
Oriental City, Negros Oriental 6200 [email protected]
Provincial S Telefax No. (035) 225-4551,
& T Center (035) 421-2100
595
DEPARTMENT OF SCIENCE AND
TECHNOLOGY REGIONAL OFFICE VIII
596
DOST REGIONAL OFFICE VII PROFILE
Mandate:
Executive Order No. 128 mandates the Department to “provide central direction,leadership and
coordination of scientific and technological efforts and ensure that the results therefrom are
geared and utilized in areas of maximum economic andsocial benefits for the people”.
Vision:
Excellent prime-mover of science, technology and innovation for regional andcountryside
development with equity.
Mission:
To direct, lead, and coordinate the scientific and technological efforts gearedtowards maximum
economic and social benefits for the people in the region.
Quality Policy:
We are committed to provide the public and private sectors in Region VIII withscience and
technology products and services in:
• Technology Transfer and Commercialization;
• Information and Promotion; and
• Human Resource Development
with the highest standards of quality and reliability with our capabilities and resources according
to customer and all applicable regulatory and statutory requirements; to address risks and
opportunities; and to continually improve theeffectiveness of our Quality Management System
at all times in order to meet customer satisfaction.
Page |
Regional Office
External Services
Page |
Processing of Applications for DOST-SEI S&T Scholarship
Science Educate Institute (SEI) is a service agency of the Department of Scienceand Technology
(DOST) mandated to develop a scientifically and technologicallyliterate citizenry and accelerate
the development of S&T human resources needed for socio-economic development.
The S&T scholarship programs aims to stimulate and entice graduating senior high school to
pursue lifetime productive careers in the field of Science and Technology and to ensure a
steady and adequate supply of qualified S&T humanresources which can steer towards national
progress.
To fulfill these mandates, SEI undertakes, among others the followingundergraduate scholarship
programs:
1. DOST-SEI Merit Scholarship Program

2. RA 7687 S&T Scholarship Program
3. Junior Level Science Scholarship (JLSS) under RA 10612 Program

Who may avail: (RA 7687 and Merit)

2. Students who belong to a family whose socio-economic status does not
exceed the set values of certain indicators
3. Top five percent (5%) of the Non-STEM strand senior high school
graduating class
4. All members of the STEM strand senior high school graduating class
5. A resident of the municipality for the last 4 years as attested by the barangay
captain
(RA 10612)
2. Students who belong to a family whose socio-economic status does not
exceed the set values of certain indicators
3. On-going regular 3rd year college student in an identified priority S&T
course
4. Has a general weighted average (GWA) of at least 83% or its
equivalent in his/her first and second year in college
5. A resident of the municipality for the last 4 years as attested by the barangay
captain
Page |
RA 7687 and Merit Science Education
Documents required by the SEI based on its Institute DOST
current issuance Regional Offices
Original and Photocopy of Birth Certificate PSTCs
Accomplished Income Tax
Return/W2/Employment Contract/BIR
Non-Employment
(3) consecutive months of Electric Bill for
the Year
Assessment form/Statement of account
from the private high school/scholarship
certification (For RA 7687 Applicants only)
RA 10612
Documents required by the SEI based on its
current issuance
Original and Photocopy of Birth Certificate
Official Transcript of Records (TOR) or True
copy of grades (TCG) for first and second
years in college
Accomplished Income Tax Science EducationInstitute
Return/W2/Employment Contract/BIR DOST Regional Offices PSTCs
Non-Employment
(3) consecutive months of Electric Bill for
the Year (For RA 7687 Applicants only)
AGE FEES TO PROCESSINGTIME PERS
CLIENT STEPS
NCY BE PAID ON
ACTI RESPON
ONS SIBLE
Page |
1. Secure application 1. Evaluate the None 8 minutes Scholarship Staff
form completeness Technical
ofthe data Operation s
Submit asked Division
accomplished for in the
application form
application form and the
and all required completeness
documents ofthe required
documents.
1.1 Assess the

application form
to determine the
scholarship
category based
on the eligibility
criteria: RA 7687,
RA 10612 or
Merit Program.
Indicate in the
application form
the category of
the applicant.
1.2 Return
applications with
incomplete
documents for
compliance.
1.3 Merit category,

proceed to Step
2; Other
categories,
proceed to Step
3.
2. Present the 2. Check None 3 minutes Scholarship
assessed assessment box Staff/Cashier
application form to of the application Technical
form, receive Operations
the
payment and Division
cashier/Special / FAS
issue an official
Collecting Officer receipt.
(SCO) for payment
of the testing fee
Page |
3. Receive temporary 3. Issue temporary None 1 minute Scholarship Staff
test permit. test permit to the Technical
qualified Operations
applicant Division
TOTAL:
RA 7687/RA 10612 Applicant 9 minutes
Merit Applicant 12 minutes
Page |
Issuance of Certificate for Enrolment
Section VII-A. DOST-SEI S&T Undergraduate Scholarship agreement, scholars are required to
maintain a grade requirement per semester of year level. That will be the basis for the
monitoring of good standing scholar every start of the semester. The said certificate is being
issued to good standing scholars only, tobe presented in their respective schools for
enrolment. Tuition and other schoolfees not to exceed Php 20,000.00/semester shall be paid
by the DOST-SEI upon receipt of the corresponding bill from your school.

Who may avail: Good standing RA 7687, RA 10612 and Merit ongoing scholars
Scholarship Request for PSTCs
Certification)
Copy of Grades (1 original) Enrolled university
CLIENT STEPS
ACTIONS BE PAID TIME RESPONSIBL
E
1. Secure TO-SCH- 1. Receive None 5 minutes Scholarship
F11(Request for accomplishe Staff
Certification) and dTO-SCH- Technical
completely fill it F11 Operations
up, attach original Division
and its
copy of grades attachment
and submit to the (includes
Scholarship Staff requests
endorsed by
PSTCs)
1.1 Check
authenticity of
copy of grades
and correctness
of request
1.2 Verify from the None 15 minutes Scholarship
control list the Staff
status of the RA Technical
7687/RA Operations
10612/Merit Division
scholar if he/she
is in good
standing
Page |
If good standing,
proceed to Step
3
If not, indicate in
the request form
the reason/s for
not processing
the request and
return to the
client for
appropriate
action
1.3 Check grades None 5 minutes Scholarship
against the Staff
grade Technical
requirement. If Operations
he/she meets Division
the grade
requirement,
proceed to Step
4. If not, indicate
in the request
form the
reason/s for not
processing the
request and
advice the client
1.4 Prepare two (2) None 5 minutes Scholarship
copies of Staff
certificate using Technical
the Operations
Division
prescribed
template.
1.5 Sign certificate None 9 minutes Scholarship
and stamp the Staff
certificate with Technical
DOST VI Operations
dryseal. Division
Page |
. Receive certificate 2. Issue Certificate None 1 minute Scholarship
for enrollment and for Enrollment Staff
sign the DOST VIII Technical
file copy to Note: For requests Operations
acknowledge endorsed by Division
receipt PSTCs,send
electronic copies of
certificatesto
concerned
University
Coordinators
(UCs)
or Provincial
S&TCenters
(PSTCs)
TOTAL:
RA 7687/RA 10612/ Merit 40 minutes
Page |
Issuance of Scholar-Graduate Certification (Local Employment)
Section VII-C. DOST-SEI S&T Undergraduate Scholarship agreement, scholarsupon the

completion of course must submit Transcript of Records (TOR) and Diploma/Certificate of
Graduation as an indication that they’ve graduated. Thesaid certificate is being issued for
employment and NBI clearance application

Who may avail: DOST-SEI RA 7687 and RA 10612 Scholar-Graduate
Transcript of Records (1 original, 1 University where graduated
photocopy)
Diploma/ Certificate of Graduation (1 University where graduated
original, 1 photocopy)
Accomplished TRACER Form DOST Regional Offices
PSTCs
If request is done through a representative, Client
submit an authorization letter signed by
scholar graduate
CLIENT STEPS ACTIONS BE PAID TIME RESPONSIBL
E
1. Secure TO-SCH- 1. Receive None 5 minutes Scholarship
F11 (S&T accomplishe Staff
Scholarship dTO-SCH- Technical
Request for F11 Operations
Certification) and Division
and its
completely fill it attachment
up, attach Original
and Photocopy of 1.1 Check
Transcript of completeness of
Records (TOR) information/requir
and ement and
Diploma/Certificat correctness of
e of Graduation request
and
Accomplished 1.2 Issue
TRACER Form Acknowledgeme
nt Receipt/Claim
Stub for
Requested
Page |
Certification
indicating time of
release
1.3 Check None 5 minutes Scholarship Staff
authenticity of Technical
the TOR and Operations
Diploma/Certifica Division
te of Graduation
versus the
Original copy
1.4 Return the

original copy of
the TOR and
Diploma/Certifica
te of Graduation
to the applicant/
client
1.5 Verify from the None 4 hours Scholarship Staff
control list and Technical
file of the Operations
scholar- Division
graduatethe
status of the
scholar if he/she
is in good
standing.
1.6 If not, indicate in
the request form
the reason/s for
not processing
the request and
advice the client.
copies of the Technical
requested Operations
certificate. Division
1.8 Sign the None 9 minutes Authorized Official
certificate.
Page |
the DOST VIII file have the 2nd Operations
copy to copy signed by Division
acknowledge the claimant to
receipt. acknowledge
receipt
For certificates to
be claimed by the
authorized
representative,
submit
authorization letter
TOTAL: 4 hours and 25
minutes
Page |
Issuance of Temporary Clearance
Section XI. DOST-SEI S&T Undergraduate Scholarship agreement. The good standing
scholars/scholar-graduates who shall travel out of the country while stillunder scholarship or
with service or financial obligation may be issued certification of temporary clearance for travel
abroad upon submission of requireddocuments and/or posting of bond.
Who may avail: 1. Good Standing on-going scholar/scholar-graduate who
needsTemporary Clearance to travel outside of the country.
2. Terminated scholars with service/financial obligation who needs
Temporary Clearance to travel outside of the country
Scholarship Request for PSTCs
Certification)
Duly notarized Deed of Undertaking DOST Regional Offices
(DOU)(1 original) PSTCs
Two (2) valid IDs of the co-maker and the Applicant and Co-maker
applicant (1 photocopy)
Co-maker’s latest Income Tax Return or BIR
anyproof of income
Invitation from sponsoring agency or similar Sponsoring agency
document
Service Record/Certificate of Employment Client’s employer
Indicating Period of Employment and Nature
of Work Issued by the Employer
CLIENT STEPS ACTIONS BE PAID TIME RESPONSIBLE
1. Secures TO-SCH- 1. Receive None 5 minutes Scholarship Staff
F11 (S&T accomplishe Technical
Scholarship dTO-SCH- Operations
Request for F11 Division
Certification) and and its
completely fills it attachment and
up, attaches check the
required completeness of
documents information/requir
ements and
correctness of
request
Page |
1.1 Issue
Acknowledgeme
nt Receipt/Claim
Stub for
Requested
Certification
indicating date of
release of
certificate (2
days after the
request date)
1.2 Record the None 5 minutes Scholarship Staff
received Technical
documents in the Operations
database (excel) Division
for incoming
documents
status Technical
report/control Operations
list/file of the Division
scholar-
graduatethe
status of the
scholar if he/she
is in good
standing
1.4 If good standing,

proceed to Step
4. If not, refer the
case to SEI for
final evaluation
1.5 Validate the None 1 day Scholarship Staff
comaker’s Technical
information and Operations
employment Division
1.6 Prepares None 5 minutes Scholarship Staff
the Technical
requested Operations
Division
certificate
1.7 Sign the None 9 minutes Scholarship Staff
certificate and Technical
stamp with Operations
DOST VI dry Division
seal
Page |
the DOST VIII file have Operations
copy to “Received” Division
acknowledge portion of the
TO-SCH-F11
receipt. signed by the
authorized
claimant
TOTAL: 1 day and 45
minutes
Page |
Collection and Issuance of Official Receipts
The Cash Management Section (CMS) under the Finance and Administrative Services (FAS)
Division handles the collection and disbursement of cash of theDepartment of Science and
Technology Regional Office No. 8 (DOST VIII).
An Official Receipt (OR) is issued to clients who pay in Cash or Check. Collections are
safeguarded until deposited to the Government Servicing Bank(GSB) within 24 hours or the
next banking day. Deposits are then reconciled against the Cash (Collection) Receipt Records.
Most number of collections received and ORs issued are from/to clients who availof the DOST
VIII’s laboratory services and the agency’s program/project beneficiaries for the repayment or
refund of financial assistance.
Office or Division: Cash Management Section / FAS

G2B – Government to Business Entity
Who may avail: All
Payment for Refunds/Liquidation
Order of Payment (1 original) Accountant, Accounting Section
Cash/Check (original) Client/Payor
Laboratory Fees
Transaction Service Report (1 original) Regional Standards and Testing Laboratory
(RSTL)
Cash/Government-Issued Check (original) Client/Payor
Advice of Check Issued and Cancelled GSB-LBP

(ACIC) for Check Payment
(1 original/photocopy)
Certification of Cash Availability of Check Clients’ Bank
payment (1 original/photocopy)
Obligations or Penalties of SETUP
Projects
List/Summary of SETUP Beneficiaries SETUP Staff, Technical Operations
every scheduled payment date (1 original)
Post-Dated Check (original) SETUP Staff, Technical Operations
Cash (original) Client/Payor

Test Fees
Duly Assessed Application Scholarship Section
Form(1 original)
Cash (original) Applicant
Page |
CLIENT STEPS
Payment for Refunds/ Liquidation
1. Present required 1. Receive and None 3 minutes Cashier
documents and FAS
check
submit Order of required
Payment documents
and keep the
Order of
Payment
issued upon
payment
Laboratory Fees
1. Present the Test 1. Receive and None 3 minutes Cashier
Service Report check the TSR FAS
(TSR)
issued upon
payment
3. If Mode of 3. Receive, Depends 5 minutes Cashier
Payment is check and on required FAS
Government- keep the copy amount to
Issued Check, of ACIC or be paid
submit (original or Bank
photocopy) of Certification
ACIC or Bank and issue an
Certification to the Official
Cashier Receip
t
Obligations and Penalties of SETUP
Projects
1. Submit PDCs 1. Prepare the Depends 1 day SETUP Personnel
Page |
List/Summary on required Technical
of SETUP amount to Operation
Beneficiaries be paid sDivision
and
Cash/PDCs
every payment
schedule and
forward to the
Cashier
2. Wait for the Official 2. Receive and Depends 3 minutes Cashier
Receipt to be check the on required FAS
forwarded by the List/Summary amount to
SETUP Staff to of SETUP be paid
theCashier payments and
PDCs and
issue an
Official
Receipt to
each payor
Test Fees
1. Present the 1. Receive and None 3 minutes Cashier
FAS
assessed check
Application assessed
Formto the Application
Cashier Forms
2. Pay the 2. Receive ₱ 200.00 3 minutes Cashier
corresponding payment and FAS
amount to the issue an
Cashier Official
*Make sure to Receipt
secure Official
issued upon
payment
Page |
Procurement and Issuance of Supplies, Materials and Equipment
The Supply and Procurement Management Section is responsible for the procurement and
issuance of supplies, materials and equipment of the Department of Science and Technology
Regional Office No. VIII. The objective isto ensure that all purchases conforms to specified
requirements, acquired from the right source, delivered on time and to the best advantage of
the office.
The procedure covers all the activities entailed in the procurement and issuanceof supplies and
materials and equipment from accomplishing of the purchase request form to the releasing of
the purchased item(s) to end-user.
Office or Division: Finance and Administrative Service (FAS)

Classification: G2G – Government to Government
G2C – Government to Client who is a Transacting Public
Who may avail: All
Purchase Request, GAM Appendix 60 Supply Office; GAM; Downloadable form at KM
(3 copies) Portal
1. Prepare and None None Concerned
review Purchase personnel
Request Concerned
Division
Indicate complete
specifications,
responsibility
center code,
required quantity,
estimated cost,
source of fund and
purpose
1. Approve PR None 30 mins RD/Authorized
Representative
1.1 Receive and None 20 mins
BAC Secretariat
log complete Supply and
and approved Property
PR Management
Section
Page |
1.2 Collate and None 8 days SRA/Supply and
consolidate Procurement
(complete Management
and) Section
approved PR
for the
quarter
1.3 Assign None 5 mins SRA/Supply and

transaction Procurement
and PR Management
number and Section
determine
mode of
procuremen
t by ticking
appropriate
Page |
box
1.4 Record in None 2 days

theLogbook SRA/Supply and
for Procurement
Procurement Management
Section
of Goods
andServices
None 3 days
1.5 Post in BAC Secretariat
PhilGEPS
for3 days
(for ABC
more than
P 50,000.00
None 120 CD
1.6 Conduct (max. allowable
BAC / BAC
competitive time)
Secretariat
bidding for
supplies,
materials and
equipment
with approved
ABC of more
than
P1,000,000.0
0
None 3 days
1.7 Conduct
post- BAC / BAC
qualification / Secretariat / BAC
evaluation TWG
and prepare
BAC
Resolution
recommendin
g award
None 3 days
Note: Conduct
negotiated
procurement BAC / BAC
after two (2) Secretariat / BAC
failed bidding TWG
None 1 day
1.8 Approve
BAC
Resolution
Page |
Regional Director
Office of the RD
1.9 Prepare None 1 day BAC / BAC

andserve Secretariat
approved
Notice of
Award
1.10 Prepare None 1 day BAC / BAC

andserve Secretariat
approved
Notice to BAC / BAC
Secretariat
Proceed
Supply and
Procuremen
1.11 Prepare None 1 day t
andserve Managemen
approved tSection
Contract
Agreement
2. Receive Contract
Agreement None 1 day
BAC Secretariat
2. For common- None 3 days

use office BAC
Secretariat/SRA
supplies,
Supply and
secure Procurement
Certificate of Management
Price Section
Quotation and
Stocks
Availability
from PS-DBM
2.1 Secure price None 1 day

quotation from Clerk II, BAC
Secretariat/
three (3)
Supply and
suppliers for Procuremen
supplies and t
materials not Managemen
available at tSection
PS-DBM
Page |
2.2 Use Agency None 1 day AO V/ARD-FAS
Procuremen
tRequest
(APR) to
procure
common-
use
office
supplies
available at
PS-DBM
1 day
2.3 Approve APR None
Office of the RD/
Asst. Regional
Director
1 day
2.4 Prepare None Clerk I/
Abstract of Supply & Property
Canvass Mgt. Section
uponreceipt
of complete
price
quotation
1 day
2.5 Use None
Purchase AO V / Supply and
Procurement
Order for Management
supplies, Section
materials and
services not
available at
PS-DBM 5 days
2.6 Use Obligation None
Request and Budget Officer
Status / Budget Office
Budget
Utilization
Request and
Status to
obligate fund 1 day
2.7 Certify cash None
3. Receive Purchase Accountant III
availability 1 day
Order for Supplier Accounting Office
3. Serve None
Purchas AO V/ Supply
andProcurement
eOrder
Management
Page |
1 day Section
3.1 Delivery of None
purchased
items
None
Note:
Delivery date
may vary
- 120 CD for
Page |
laboratory
supplies/equi
pment (or
longer if
imported)
- 15 CD for
common-use
supplies (or
longer,
depending
onthe
availability at
PS-DBM
and/or on
“Order
Basis”)
3.2 Prepare None 1 day Clerk I / AO V

Inspection and Supply and
Acceptance Procurement
Report Management
Section
3.3 Inspect None 1 day Inspection

supplies, Note: May Committee
materials and depend on the
equipment; availability of
Sign and the inspector
indicate date
of inspection if
found within
specification
Note: For
items not
within
specifications
,return to
supplier for
immediate
disposition
3.4 Prepare None 2 days

supporting BAC
Secretariat/Clerk I/
Page |
documents for Supply and
processing of Procuremen
t
Page |
payment Management
Section
3.5 Processing None 1 day

AO V / Admin
ofPayment
Assistant I / Admin
Aide VI
Cash Section
4. Receive supplies, 4. Release of None AO V / SRA

materials and supplies, Supply and
equipment materials and Procuremen
(whenever equipment t
available) (whenever Managemen
available) to tSection
end-users
upon receipt of
approved
Requisition
and Issue Slip
(RIS)
Note:
- Property
Acknowledg
ment Receipt
(PAR) is
issued to end-
user for
equipment
(above P
15,000.00)
- Inventory
Custodian
Slip is
issuedto
end-user for
tangible
items less
than P
15,000.00
Page |
Filing and Handling of Customer Complaints
This process covers the receipt, investigation, decision and corrective actions oncomplaints to
ensure that all customer complaints are resolved.

Type of Transaction: G2C - Government to Client who is a Transacting Public
G2B - Government to Business Entity
G2G - Government to Government
Who may avail: Clients, Other Government Agencies, LGUs, Private Entities
Written Complaint / Filled-up Complaint Department of Science and Technology
Form (1 original) Regional Office VIII - Office of the Regional
Director / Secretary’s Desk or Public
Assistance
Desk
1. Submit a written 1. Receive and None 1 hour Concerned
complaint, filled up acknowledg Personnel
complaint form or ecomplaint. Concerned
thru phone call 1.1 Ensure that Office/Division
Complaint
Formis properly
filledup if
applicable
1.2 Record in the
complaint
logbook.
1.3 Forward
Complaint Form
/ letter to the
Quality
Manager
.
1.4 Evaluate validity 4 hours Quality Manager /
of complaint by Section or Unit
gathering and Head
verifying Concerned
necessary Office/Division
information from
the concerned
unit/section/
division in
question.
Page |
1.5 If valid, refer to
the concerned
ARD for
appropriate
action in
accordance
withDOST-
QMS-02
(Nonconformity
and Corrective
Action).
If not valid,
inform customer
through writing.
1.6 Issue Corrective Concerned ARD
Action Report Concerned
(CAR) Office/Division
1.7 Conduct Root 3 hours Concerned Section
Cause or Unit Head
Analysis Concerned
1.8 Identification of Office/Division
appropriate
corrective
action and
immediate
correction.
1.9 Update
Complaint Form
2. Receive 2. Inform 1 hour Quality Manager
information immediate
provided by DOST corrections
VIII takento address
the complaint
through letter.
2.1 Countersign in
corresponding
space in the
Complaint
Form
2.2 Sign all of the Regional Director
written Office of the
correspondence Regional Director
Page |
Monitoring of On-going Scholars
Section VII-C. DOST-SEI S&T Undergraduate Scholarship agreement, scholarsare required to

submit periodic reports at the beginning and end of every semester/trimester/quarter term
(official copy of grades, registration form andstatement of accounts).

TO-SCH-F05, Control List of Ongoing RA DOST Regional Offices
7687/JLSS Scholars
TO-SCH-F08, Tracking Form for Processing
of Scholarship Documents
TO-SCH-F13, S & T Scholarships
Acknowledgment Receipt
TO-SCH-F19/20, S&T Scholarship Monitoring
Sheet (Semestral/Trimestral)
Registration Form for the current semester University where enrolled
enrolled (3 photocopies)
Official Grades during the immediately
preceding semester enrolled (1 original, 2
photocopies)
CLIENT STEPS AGENCY ACTIONS BE PAID G TIME RESPONSIBLE
1. Fill up S&T 1. Receive and None 1 day Scholarship Staff
Scholarships - check Technical
Acknowledgment completeness Operations
Receipt (TO-SCH- ofrequirements Division
F13) with the
following S&T 1.1 Verify
documents and completeness
compute ofdocuments
semestralweighted submitted
average (SWA)
1.2 If the
requirement/s
is/are complete.
Receive and affix
signature to the
Page |
acknowledgement
Page |
receipt TO-SCH-
F13. Detach
scholar’s copy
and return to the
scholar as proof
of submission
1.3 If the
requirement/s is/
are incomplete
(transmitted from
PSTC’s or
received by mail).
Inform through
text, call or email
to submit lacking
documents or
return to PSTC’s
1.4 Assess
submitted
documents and
stamp the file
copy, preferably
on the Copy of
Grades with the
Tracking Form for
processing of
scholarship
documents-
complete and fill
up applicable
fields.
- Compute
dgrades
- Verify
subjects/units
enrolled in
curriculum.
1.5 Encode received None 1 day Scholarship Staff

database of Operations
incoming Division
communication.
Page |
1.6 Forward None 4 days Scholarship Staff
project leader of Operations
the scholarship Division
section for final
Page |
evaluation and
encoding in the
control list (TO-
SCH-F05)
1.7 Identify good

standing, no
report, non-
compliance
andscholars
with academic
deficiencies.
Scholars with
good standing
status will be
processed for
release.
For scholars who

did not meet the
grade
requirement
(refer to Scholar's
Handbook for
grade
requirements),
update S&T
Scholarship
Monitoring
Sheet-
Semestral/trimest
ral (TO-SCH-
F19/F20),
whichever is
applicable, and
schedule for
evaluation, while
complicated
cases will be
endorsed to SEI
for appropriate
action/s. Refer to
TO-SCH-03,
Handling of
Scholarshi
pAppeals.
Page |
TOTAL: 6 days
Page |
Releasing of Financial Assistance
Section VI. DOST-SEI S&T Undergraduate Scholarship agreement, good standing scholars are
entitled to receive financial assistance (monthly stipend, book allowance, tuition and other
school fees, transportation expenses, and clothing expenses) during the period of actual study
subject to availability of funds for the purpose and to pertinent government accounting and
auditing rules.
Type of Transaction: G2G - Government to Government
TO-SCH-F05, Control List of Ongoing DOST Regional Offices
Scholars
TO-SCH-F08, Tracking Slip for Processing of
Scholarship Documents
TO-SCH-F07, Scholars Financial Assistance
Monitoring Sheet
TO-SCH-F013, S&T Acknowledgement
Receipt
Assorted Period
Regular Period
TO-SCH-F03, Tuition and Other
FeesPayroll- Regular Period
Payroll- Assorted Period
TO-SCH-F09, Transportation
Reimbursement Payroll
CLIENT STEPS
1. Submit 1. Check None 2 days Scholarship Staff
documentary completeness Technical
requirements ofrequirements Operations
and Tracking Division
Form for
Processing of
Scholarship
Documents
(TO-SCH-F08).
1.1 Release FA only

to good standing
scholars.
Page |
1.2 Verify scholar’s None
status and
validity of
Financial
Assistance to be
released.
1.3 Encode in the None
database and
record date of
updating in (TO-
SCH-F08)
1.4 Prepare None
andprint
draft Payroll
 TO-SCH-F01
 TO-SCH-F02
 TO-SCH-F03
 TO-SCH-F04
 TO-SCH-F09
1.5 Review None 3 days Scholarship Staff

accuracy and Technical
correctness of Operations Division
payroll. Check
that all
payments are
valid for every
scholar and
ensure that their
account
numbers are
correct. Stamp,
“Checked and
Verified” and
affix signature
below the name
of preparer.
1.6 Log Financial Project Coordinator

Assistance Technical
released per Operations Division
scholar
based
Page |
on the
generated
payroll in the
list, TO-
SCH-F05
Page |
1.7 Reprint verified None 1 day Payrolls:
Payrolls and Project
together with Coordinator,
FinDES Project Staff, RD
Report(if Technical
applicable), Operations Division
forward to / Office of the RD
authorized
personnel for finDES:
signature. Project Coordinator,
Project Staff,
Accountant, Budget
Officer, ARD for
FAS
Technical
Operations
Division
/ FAS
1.8 Collate signed None Scholarship Staff
DV’s, BURS, Technical
FinDES (if Operations
Division
applicable), and
payroll.
1.9 Encode None 1 day FAS Personnel
payments to be Finance and
made in the Administrative
Logbook of Services
Disbursements
and forward to
Finance and
Administrative
Services for
processing of
payments.
TOTAL: 7 working days
Page |
Provision of SETUP Innovation-Enabling Fund (iFund)
The iFund is one of the services provided under SETUP which intends toenable
qualified industry associations and enterprises to gain access to appropriate
technology, innovations and technical assistance to improveproduction efficiency,
product quality and competitiveness. Under this modality, the beneficiaries refund
the total cost of the assistance to the government for three to five years without
interest.

Who may avail: (1) Enterprise or industry association based in the Philippines,
whollyowned by Filipino citizens and willing to apply innovations
to improve existing products, services and/or operations.
Project Proposals:
company’s interest to avail and commitment Insurance for the acquired equipment from
to refund the iFund support and cover the GSIS.
insurance for the acquired equipment (1
original)
Comprehensive Proposal following DOST’s PSTC / Technical Operations Division
prescribed format (1 original)
Updated Mayor’s Permit and licenses (1 LGUs, DTI SEC, CDA where applicable
photocopy)
For NGOs/POs: Latest Articles of
Incorporation, or the Articles of Cooperation,
showing the original
incorporators/organizers and the
Secretary’scertificate for incumbent officers,
together
with the Certificate of Filing (1 Authenticated
copy)
Board/Legislative Council Resolution For Corporation/Cooperative/SUCs: Board
authorizing the availment of the assistance ofDirectors
and designating authorized signatories for For LGUs: Sangguniang Panlalawigan/
the funding assistance (1 photocopy) Panlungsod
Page |
In-House Financial Statements (Income Proponent
Statement, Balance Sheet & Cash Flow
Statement) with notarized Sworn Statement
that all information provided are correct and
true (1 original)
 Small and Medium Enterprises -
pastthree years
 Micro-enterprises - at least one year
1. Sworn affidavit that none of the Proponent

incorporators/officials or applicant is
related to the approving authority
(Regional Director) up to the third degree
of consanguinity and affinity and that the
proponent has no bad debt (1 original)
2. Complete technical specifications of Proponent/Supplier
equipment to be purchased and
design/drawing of equipment to be
fabricated, as determined in the TNA
Report (1 original)
3. Three (3) quotations from Supplier
suppliers/fabricators for each equipment
to be purchased/fabricated (1 original per
quotation)
4. Co-maker Proponent
5. Additional requirements for NGOs/POs: Proponent
a. Disclosure by the NGO/PO of other
related business, if any and extent of
ownership therein
b. Work and Financial Plan (WFP) &
Sources & Details of Proponents
Equity Participation in the Project
c. List and/or photographs of similar
projects previously completed by the
NGO/PO, if any, indicating the
sourceof funds for their
implementation.
Projects (all shall be original)
1. Tagged bank account (preferably with Proponent
Land Bank of the Philippines)
2. Post-Dated Checks for the repayment Proponent
3. Irrevocable Purchase Order issued to Proponent
supplier of equipment
CLIENT STEPS
Page |
proposal with project Technical
complete proposal with Operations
requirements to complete Division
PSTC attachments
1.1 Endorse
theproject
proposal for
evaluation
2. Present the 2. Technical none 10 days Third Party RTEC
proposed evaluatio
project to the n
evaluators 2.1 Review and
technical
evaluation
3. Revise and submit 3. Receive revised none 5 days Concerned PSTC
project proposal, if proposal, if Technical
applicable applicable Operations
Division
3.1 Review and none 5 days Third Party RTEC
recommendatio and ARD for TO
nof revised
project proposal
(RTEC
Executiv
eReport)
3.2 Disapproval/ none 5 days ExeCom and RD
Approval of the
project
4. Sign MOA and 4. Receive None 7 days Concerned PSTC
Project Risk documents and iFund Unit
Assessment and 4.1 Process MOA Technical
submit Operations
Authorization to Division
Tag Account,
Letter of
Introduction from
Bank, Photocopy
of Bank account,
Pre-
Implementation
PIS, existing plant
layout and pictures

of production area,
applicable PDCs.
Page |
4.2 Fund Release None 5 days iFund Unit / FAS
4.3 Process DV Technical
Operations /
Finance and
Administrative
Division
5. Submit notarized 5. Receive None 2 days Concerned PSTC
acknowledgemen notarized Technical
treceipt. acknowledgem Operations
ent receipt. Division
Page |
Processing of Proposals and Provision of Assistance under theGrants-in-Aid Program
The program provides grants for the implementation of programs/projectsidentified in the

current DOST proprieties and thrusts and supports S&T activities classified in the General
Appropriations Act (GAA).

Type of Transaction: G2G - Government to Government, G2B – Government to Business
Who may avail: (1) Agency or organization that are equipped with technical,
managerial, financial, and marketing capabilities.
(2) Project leader must be a Filipino Citizen with no existing
accountabilities with DOST and its agencies and no
pending
administrative or criminal case involving financial transactions.
Project Proposals:
General Requirements:
Letter of Intent of the Proponent Proponent
(1 original)
Project Proposal using the project PSTC / Technical Operations Division
proposal format for DOST GIA program.
Preparer should sign at the end of the
proposal (1 original)
Board resolution to authorize a For LGUs: Sangguniang
representative from the Panlalawigan/Panlungsod
company/institution to conduct business
and enter into contract with DOST, if For SUCs: Board of Directors
applicable. (1 photocopy)
For Cooperatives/Corporations: Board of
Directors
*For LGUs and SUCs, if the proposal is
endorsed by the Local Chief

Executive/President, the board resolution
is to be submitted upon approval to
authorize a representative to enter into
contract with DOST.
Page |
One (1) quotation from Suppliers
suppliers/fabricators of the equipment to
be purchased/fabricated (1
photocopy)
Complete technical design/drawing of the Proponent or Suppliers
equipment to be purchased/ fabricated, if
applicable. (Pictures of the equipment may
be attached)
(1photocopy)
Profile of the company/institution (1 Proponent
photocopy)
Accreditation Certificates (if any) DOLE, and other agencies, if applicable
(1 photocopy)
Names of the Members of the Project Proponent
Team (1 photocopy)
Curriculum Vitae of the Project Leader and Proponent
other co-researchers/implementers
(1 photocopy)
Additional requirements for the Private
Sector/CSOs (e.g. NGOs, POs):
Copy of business permits and SEC, CDA, Municipal/City Mayor’s Office, DTI,
licenses(1 photocopy) where applicable
Audited Financial Statements for the past Proponent
3 years (Income Statement, Balance
Sheet, Cash Flow Statement) original
(1 photocopy)
Latest Income Tax Return and Tax BIR
Clearance (1 photocopy)
Certificate of Accreditation from DOST as DOST VI
Funding Agency (1 original)
Disclosure of other related business, if any Proponent
and extent of ownership therein
(1 original)
Work and Financial Plan (WFP) & Proponent
Sources& Details of Proponents Equity
Participation in the Project (using the
company’s own format reflecting the
project & all other related businesses)
(1 original)
List and/or photographs of similar projects Proponent
previously completed by the NGO/PO, if
any, indicating the source of funds for their
implementation (1 photocopy)
Page |
A sworn affidavit of the Secretary of the Proponent
NGO/PO that none of its incorporators,
organizers, directors or officials is an
agent of or related by consanguinity or
affinity up to the fourth civil degree to the
officials of the DOST. Relationship of
these nature shall automatically disqualify
the NGO/PO from being granted the fund
(1 original)
Institution’s Official Receipt (OR) Proponent
(1 photocopy)
*should be consistent with its business
registration

Projects
Bank details where the fund Proponent
assistancewill be deposited (1 original)
proposal with project Technical
complete proposal with OperationsDivision
requirements to complete
PSTC attachments
1.1 Endorse
theproject
proposal for
evaluation
2. Present the 2. Technical None 11 days RTEC and
proposed project to Evaluatio Concerned PSTC
the evaluators n
3. Revise and submit 3. Receive None 5 days Concerned PSTC
project proposal, if revised project Technical
applicable proposal, if OperationsDivision
applicable
3.1 Review and None 6 days RTEC
recommendati
on of revised
project
proposal
(RTEC
Executiv
eReport)
3.2 Approval/ None 5 days ExeCom and RD
Disapproval of
Page |
the project
4. Submit additional 4. If approved, None 5 days Concerned PSTC
requirements receive and GIA Unit
additional Technical
Sign the MOA requirements OperationsDivision
4.1 Process MOA
5. Issue Official 5. Fund Release None 7 days GIA Unit / FAS
Receipt and/or 5.1 Process DV
Acknowledgment
receipt and sign
DV
Page |
This process covers all requests for technical consultancy and / or expert /technical services
to include the following:
a. Consultancy for Agricultural Productivity Enhancement (CAPE)

b. Manufacturing Productivity Extension Program (MPEX)
c. Cleaner Production Technologies (CP) Program
d. Energy Audit (EA) Program)
e. Food Safety (FS) Program
f. Packaging and Labeling Assistance Program
g. Technology Training Programs

(2) Any government entity (including LGUs, state universities and
colleges) operating business-like projects/activities for
entrepreneurs/ graduates of entrepreneurship.
Assistance Form
CLIENT STEPS
Technical Operations
1.1 PSTC Division
Assistance (RTA)
form at respective personne
lconduct
PSTC preliminary
interview withthe
client
2. 2. Site visit and None 5 days Concerned PSTC
Accommodat assessment Technical
eDOST Staff Operations
2.1 Conduct Division
toconduct
pre-
pre-
qualification
qualification
with complete Technical
attachments Operations
2.3 Endorse RTA None Division
Page |
2.4 None Concerned PSTD
Recommen
dRTA ARD
Technical
Operations Division
RTAto Office of the RD
generate
Job Order
Head, Technical
Consultancy
2.6 Receive
Services (TCS)
theRTA
3. Matching of None 1 day Project Management

Consultants Team (PMT),
with Firm Program Technical
Beneficiarie Team (PTT)
s Technical
Operations Division
3.1 The PMT
meets with the None 5 days
PTT to match
the accredited
consultants
with the firm-
beneficiaries.
3.2 Prepare None 1 day

TCS Staff,
Memorandu Technical
m of Operations
Agreement Division
(MOA)
None 3 days
3.3 Prepare
3. Client signs terms andfacilitate
and conditions thesigning,
notarization
and
distribution
of
Page |
the MOA
among
concerne
dparties.
3.4 Conduct of None 2 days

pre-
implementatio
n meeting with
consultant
4. Accommodate 4. Deploy None 5 days Concerned PSTC,
DOST and Consultants PMT, PTT
Consultant in the Technical
conduct of 4.1 The PSTC Services
consultancy personnel and Division
engagement the PMT join
the consultant
in the conduct
of first visit and
walkthrough/a
ssessment.
5. Receipt of 5. Presentation None 15 days TCS, PMT, PTT

assessment of evaluated Technical
reportand technical ServicesDivision
recommendations reports
Page |
Technology Training
The conduct of technology trainings is one of the critical services DOST agencies provide to
their customers. In the case of DOST Regional Offices, the trainings are mostly being
conducted as part of the assistance given underSETUP. The resource persons are usually
subject matter specialists coming not only from the DOST Regional Offices but also from
other DOST agencies, other government agencies, academe, and the private sector. On the
part of other DOST agencies, training activities are being conducted under their respective
programs.

Type of G2B-Government to Business, G2G-Government to Government
Transaction:

Accomplished Request for Respective PSTC
TechnicalAssistance (RTA) Form
1. Submit Letter 1. Receiv None 1 day Concerned PSTC
Request for eLRTA Technical
Technical Operations
Assistance 1.1 PSTC Division
(LRTA) at personnel
respective conduct
PSTC preliminary
interview
1.2 Process None 1 day Concerned PSTC
LRTA Technical
with Operations
complete Division
attachments Concerned PSTD
1.3 Endorse None ARD
LRTA Technical
1.4 Recommend None Operations
LRTA Division
Page |
LRTA to Office of the RD
generate
JobOrder
1.6 Process None 1 day Project Management
JobOrder Team (PMT)
Technical
Operations Division
1.7 Request None 25 days TCS Staff,
expert/s who Project Management
will conduct Team (PMT)
the training Technical
Operations
1.8 Request Division
expert/s from
DOST RDIs
and other
accredited
expert/s and
confirm
their
availability.
1.9 Inform the

PSTCs
regarding the
availability of
expert/s and
tentative
schedule of
training.
Page |
1.10 Prepare 5 days TCS Staff,
Documents Project Management
Team (PMT)
1.11 Prepare the Technical
Special Operations
Order, Division
Travel
Order,
Itinerary of
Travel, and
other travel
documents
of expert/s
and
facilitate the
signing of
Terms and
Conditions/
Contracts
ofServices
of
Accredited
Local
Expert.
2. Accommodate 2. Deploy none 5 days TCS Staff,
DOST and Technica Concerned PSTC,
Expertin the lExperts PMT, PTT
conduct of 2.1 The PSTC Technical
Technology personnel ServicesDivision
Training accompanies
the expert in
the conduct of
technology
training
Page |
Provision of Label Design Development Service
Label Design Development is one of the services under the Packaging and Labeling
Assistance Program. It includes fresh and innovative design concepts with all
output set to comply with labeling rules and requirements under Philippine
regulations. The program is intended toboost the competitiveness of
products through the provision of packaging related services.

Type of Transaction: G2B-Government to Business
owned by Filipino citizens with products preferably under the DOST
priority sectors e.g. processed food.
Project Proposals:
Accomplished Request for Concerned PSTC
TechnicalAssistance (RTA)
Accomplished Job Order Form (JO) Concerned PSTC
1. Actual product Provided by the customer
2. Existing packaging
3. Existing product label, if available
4. Product information e.g. product name,
brand name, company name and address,
ingredients, net content, bar code, etc.
Nutrition Facts Information if available Provided by the customer from a testing
laboratory
CLIENT STEPS
Submit filled up Receive and None 1 day Concerned PSTC
Request for evaluate RTA/JO
TechnicalAssistance with complete
and Job Order Form requirements and
to PSTC information
 Endorse
RTA/JOfor
approval
Recommendatio None 1 day ARD, RD
nand approval of
RTA/JO
Prepare 1st draft of None 10 days Program Technical
label design Team (PTT)
Page |
Evaluate 1st draft and Receive 1st draft None 5 days PTT, PSTC
submit comments for with comments for
revision, if any. revision, if any.
 If approved by
customer,
proceed to
printing of label
 If for revision,
prepare label
design final draft.
Evaluate and approve Receive approved None 10 days PTT, PSTC
label design final draft final draft of label
design
 Validate
labeldesign
 Print labels
 Burn label
designs to
CDs
 Select
packaging
materials, if
applicable.
Receive printed label Receive signed None 1 day PTT, PSTC
design, soft copy of Acknowledgemen
label design and tReceipt from
packaging materials, customer
if applicable.
Page |
Provision of Laboratory Testing/Calibration Services
The Regional Standards and Testing Laboratory (RSTL) of the DOST Region VIis composed of
Microbiological Testing Laboratory (MTL), Chemical Testing Laboratory (CTL) and Metrology
Laboratory (MTRL). It provides laboratory testing and calibration services to industries,
academe, local government units,private institutions and individuals. These laboratory
services are critical in product quality assurance as well as product development
requirements of micro, small and medium enterprises. Likewise, these services are very
important to public institutions and local government units particularly in addressing public
welfare and consumer protection concerns.
Schedule to Avail of Services:
Monday – Wednesday: 8:00 AM - 12:00 PM

(Sample Acceptance for Testing Services)
Monday – Thursday : 8:00 AM - 3:00 PM
(Sample Acceptance for Calibration Services)
Monday – Friday : 8:00 AM – 5:00 PM
(Releasing of Report of Analysis/CalibrationCertificate)

Who may avail: Enterprises from the Industries, academe, local government units,
private institutions and individuals and the general public
Please see List of RSTL Services, Fees,
Requirements and Turnaround Time (Annex
B)
1. Submit sample/s 1. Evaluate service N/A 3 minutes Officer of the Day
for requirements RSTL
analysis/calibratio basedon capability/
n and specifies resources of the
service laboratory.
requirement/s Technical
1.1 If capable, proceed
to service validity Manager
determination. If RSTL
not, refer to other
laboratory/ies.
Page |
1.2 Determine validity of Officer of the Day
the requested RSTL
service.
1.3 If capable and valid,

explains to customer
test fees, policies on
acceptance of
samples, the
analyses/ calibration
involved, including
estimated due date
of completion. If
unacceptable to
customer, refer to
other laboratory/ies.
2. For new client, fill 2. Encode the N/A 10 minutes Officer of the Day
out sample transaction RSTL
receiving slip. For information into the
returning client, ULIMS.
provide name/
2.1 Print out two (2)
sample
copies of Test
description.
Service Request
Review the Form (TSRF) and
information have them reviewed
and signed by the
encoded in the
system by the customer.
officer of the day. Givesone copy
to the customer.
2.2 Fill-out the Sample
Receiving Logbook
3. Present TSRF 3. Receive payment Please 5 minutes Cashier/ Special
and Pays Test and issues Official see Collecting
Fees Receipt (OR). Annex Officer FAS
B
4. Present OR to 4. Write the OR N/A 1 minute Officer of the Day
RSTL Officer number on both RSTL
ofthe Day copies of the TSRF
and gives the
duplicate copy to
customer/s.
4.1 Label and endorse
the sample and copy
of TSRF to the
Technical Manager.
Page |
4.2 Sign the TSRF. Technical
Manager
RSTL
4.3 Conducts sample N/A Please see CTL/MTL/MTRL
testing/ calibration Annex B RSTL
5. Present copy of 5. Check the validity of N/A 1 minute Officer of the Day
the TSRF or the document. If RSTL
Official Receipt invalid, return to
(OR) or other customer and
required advisethe customer
documents. to resubmit the
required documents.
5.1 Retrieve the test N/A 3 minutes Officer of the Day
report/calibration RSTL
certificate from file
and stamps the
second copy to
reflect the following
information:
Received by:
Date released:
Released by:
6. Sign the 6. Request customer to N/A 2 minutes Officer of the Day
“Received sign the “Received RSTL
by” portion of by” portion of the
the
second copy. second copy.
6.1 Fill up “released and
released by”
portions of the
second copy.
7. Sign the 7. Request customer to N/A 1 minute Officer of the Day
“Claimedby” sign the “Claimed RSTL
portion in theJob by” portion in the
Order Logbook. Job Order Logbook.
7.1 Check and
updatethe
Logbook.
8. Receive
originaltest 8. Release original
report. copy of test
report/calibration
certificate
Page |
Deployment of STARBOOKS
The deployment of STARBOOKS or the Science and Technology Research Based Openly
Operated Kiosk is one of the services provided by the DOST-Science and Technology
Information Institute. STARBOOKS is a digital science library with reliable resource
materials made available to interestedcompanies, local government units, non-
government organizations, and educational institutions.

Who may avail: (1) Academic institutions
(2) Local Government Units
(3) National Government Agencies
(4) Non-Governmental Organizations
requesting party’s interest to avail of
STARBOOKS (1 original)
Partner Institutional Profile (PIP) form(1 PSTC/Knowledge Management Unit
original)
Memorandum of Understanding (MOU) PSTC/Knowledge Management Unit
signed by the institution head and witness Proponent
from the proponent.
Request for Technical Assistance PSTC/Knowledge Management Unit
(1original)
Page |
Equipment: Proponent
 Computer Set (Server)
 Computer Set (Terminal)
 Network Hub and Cables
 Printer (Optional)
 STARBOOKS Server
minimumspecifications:
1. Processor – Intel Core i3, Intel
Core i5 or higher
2. Memory - 2GB or 4GB
(highestcompatible to
Processor and Motherboard)
3. Hard Drive – 1TB 7200rpm
SATAor @TB 7200rpm SATA
4. Video Card – built in will do or 1
GB DDR3 128bit
5. Motherboard – highest compatible
with processor, RAM and Video
Card
6. Optical Drive – DVD-RW
22XSATA (optional)
7. Networking LAN – 10-Base-T
(orhigher)
8. Power Supply – ATX 600W PSU
9. Monitor – 20” LED (mountable
with screw)
10. Keyboard/Mouse –
USBKeyboard and
mouse
11. Headset – 2.5m wired headset or
longer
12. Casing – mini-tower
13. UPS – 500 VA
(mastercompatibility)
14. Operating System – Windows 7
orlatest

CLIENT STEPS
1. Submission of 1. Validation and None 1-2 days Concerned PSTC
Letter of Intent acceptance of Technical
(LOI). PSTCs. Operations
Division
2. Fill-out the Request 2. Validation and None 30 minutes Concerned PSTC

for Technical acceptance of Technical
Assistance (RTA) PSTCs. Operations
and Partner Division
Page |
Institutional Profile
(PIP) forms.
3. Prepare the 3. Receive the None 1-2 days Concerned PSTC /

Memorandum of requirements Concerned Staff
Understanding and signing of KMU / Technical
(MOU) signed by MOU by the Operations
the institution head Regional Division
and witness from Director.
the beneficiary.
4. Notarization of 4. Facilitate None 1-2 days Concerned Staff

Memorandum of notarization of KMU / Technical
Understanding MOU. Operations
(MOU). Division
5. Receive approval 5. Send the None 1 day Concerned PSTC

of request. requirements Technical
(PIP and MOU) Operations
to DOST-STII Division
Central Office for
configuration of
Institution Code
6. Send PC with 6. Configuration None 3 days Concerned PSTC /
minimum and installation Concerned Staff
requirements for of KMU / Technical
STARBOOKS STARBOOKS Operations
installation. Division
7. Receiving of PC 7. Orientation on None 1 day Concerned PSTC /

with the use of Concerned Staff
STARBOOKS STARBOOKS KMU / Technical
Operations
Division
Page |
Regional Office
Internal Services
Page |
Processing of Payments
To provide a comprehensive guide in processing of payments.

Who may avail: DOST VIII Personnel/suppliers/ service providers and other parties
that can claim payment for official financial transactions related to
DOST-VIII operations.
Disbursement Voucher (2 original) Claimant
Obligation Request and Status/Budget Claimant
Utilization Report Status form (2 original)
Supporting Documents per COA Claimant
Circular2012-001 (See Annex A)
(1 original, 1 photocopy)
1. Submit complete 1. Receive None 1/4 day Authorized
set of claim theclaim Personnel of the day
documents to the documents FAS
FAS-Authorized
Personnel 1.1 Obligate the 1/4 day Budget
fund Officer/Authorized
Personnel
FAS
1.2 Evaluate the 1 day Accountant/

claim and Authorized
completenes Personnel
sof FAS
supporting
documents;
encode in the
Registry of
Allotment and
Notice of
Cash
Allocations
(RANCA);
certify
availability of
cash; and
prepare JEV.
Page |
1.3 Approval of 1/4 day Regional Director/
Payment Authorized
Representative
1.4 Prepare and 1/2 day Clerk II/Cashier/
sign Accountant/ARD
LDDAP- FAS
ADA/Check
1/4 day Cashier/ Authorized
1.5 Release Personnel
payment FAS
(Check)
TOTAL 2 ½ Days
Page |
To provide a guide in the processing and application for vacation, sick, special,and other leave
privileges.
Office or Division: Human Resource Section

Who may avail: DOST VIII Personnel
Accomplished Application for Leave HRM Office
(2 original)
Medical Certificate (if sick leave is Applicant
morethan 5 days) (2 photocopies)
3. Submits Application 1. Receive None ¼ day Receiving Officer
for Leave andrecord Office of the RD
application
1.1 Forward to ¼ day Receiving Officer

HRdesignate FAS
1.2 Fill-up and ½ day HR Designate

sign FAS
Certificate of
Leave
Credits
¼ day HR Designate
1.3 Forward to FAS
concerne
dARD
¼ day Concerned Asst.
1.4 Recommen Regional Director
dApplication TO / FAS
1.5 Approve/ ¼ day

Disapprov Regional Director
e Office of the RD
application
TOTAL 1 ¾ days
Note: Applicant is informed if application is disapproved.
Page |
Preventive Maintenance
To provide a guide in the maintenance of equipment at predeterminedschedule.

Maintenance Officers
Annual Preventive Maintenance - IT Officer for IT Equipment
Plan(1 original) - SRA/Supply and Property
ManagementSection for
Airconditioning Units
- Admin. Aide IV (Driver) for Motor Vehicles
- IT Officer for IT Equipment
Maintenance Checklist (1 original) - SRA/Supply and Property
- IT Officer for IT Equipment
Preventive Maintenance Log Sheet
- SRA/Supply and Property
(1 original)
CLIENT STEPS
1. Prepare None 2 days Maintenance
Annual Officers (IT,
Preventive Airconditionin
gUnits, Motor
Maintenanc Vehicles)
ePlan
(APMP)
2. Approve None ¼ day Maintenance
APMP Officers (IT,
Airconditionin
g
Units, Motor
Vehicles)
Conduct of Preventive 3. Update None 1 day Maintenanc
Maintenance Preventive eOfficers
(IT,
Airconditioning
Page |
according to APMP Maintenanc Units, Motor
eLog Sheet Vehicles)
a. Fill-up
Maintenanc
eChecklist
TOTAL 3 ¼ days
Page |
Corrective Maintenance of Infrastructure Facilities
To provide a guide in the processing the corrective maintenance activities at theDOST VIII
Regional Office and the Provincial Science and Technology Centers Office Buildings.
Office or Division: General Services Unit/FAS

Maintenance Checklist (1 original) General Services Unit/FAS
Pre-repair Inspection and Service Supply and Property Management Section
Report(1 original)
Purchase Request/Request for Service Supply and Property Management Section
(2 original)
Maintenance/Repair Record (1 original) General Services Unit/FAS
CLIENT STEPS
Submit Receive None ¼ day General Services
Maintenance Maintenanc Unit
Checklist or report eChecklist
complaint verbally orrecord
complaints
a.1.
Project Assistant II/
Complaints FAS
are
summarize
d
and prioritized
Submits Pre-repair Investigate None 1 day PA II/
Inspection and complaint FAS
Service Report
1.1 Fill up
Findings in the
form and
recommends if
there are
supplies to be
purchased or
the repair
service will be
outsourced
Page |
Submits Purchase Forward to None ¼ day PA II/fas
Request/Request for Supply Officer
Service
Conduct Repair None 6 days or as Outsourced/
Work needed service provider
(outsourced)
Record activities None ½ day Safety and

in Pre-Repair and Maintenance
Service Report Coordinator
Office of the RD
Record date and
details of the
repair in the
Maintenance/
repair record
TOTAL 8 days
Page |

How to send feedback Answer the Customer Satisfaction Feedback (CSF)
thru form or system. CSF may be received at the
PSTCs or at the Regional Office.
Contact info: 053 323 6036 or email at
[email protected]
How feedbacks are processed Concerned Head discuss customer feedback with
concerned unit.
Concerned unit takes appropriate action.

Communications made to the customer are recorded
accordingly.
Concerned unit reports action taken. Actions taken

relative to the customer feedback may be relayed to
management during meetings or as part of the
customer satisfaction report.

following telephone numbers: 053 323 6036/053 323
6356 or send an email to [email protected].
How to file a complaint Submit a written complaint or filled up complaint form.
Can be filed via email or thru phone call. Make sure to
provide the following information:
- Name of person being complained
- Incident
- Evidence
following telephone numbers: 053 323 6036/053 323
6356 or send an email to [email protected].
Page |
ow complaints are processed Concerned personnel receives and acknowledges
complaint. The receiving officer/personnel ensures that
Complaint Form is properly filled up if applicable,
record information in the complaint logbook and
forward it or the letter to the Quality Manager.
Quality Manager/Section or Unit Head evaluates

validity of complaint by gathering and verifying
necessary information from the concerned
unit/section/division in question. If valid, refer to the
concerned ARD for appropriate action. If not valid,
customer will be informed through writing.
Concerned ARD issued Corrective Action Report

(CAR).
Concerned Section or Unit Head will conduct Root
Cause Analysis, identify appropriate corrective action
and immediate correction.
Quality Manager informs the client the immediate

corrections taken to address the complaint through
letter and countersigns in corresponding space in the
Complaint Form.
The Regional Director signs all of the written

correspondence.
Contact Information of ARTA: [email protected]
CCB,PCC, ARTA : 1-ARTA (2782)
PCC: 8888
CCB: 0908-881-6565 (SMS)
Page |
List of Offices

Head Office DOST Complex, General Santos Avenue, (02)88372071
Bicutan, Taguig City
Regional Office Magsaysay Village, La Paz, Iloilo City (033)3301565
(033)3200907
(033)5086739
(033)3200908 fax
Aklan Provincial S&T Center Capitol Compound, Kalibo, Aklan (036)2685685
Antique Provincial S&T Center J. Servillon Building, Cor. Ricarze-Villavert (036)5408025

-Jimenez Sts.,San Jose de Buenavista,
Antique
Capiz Provincial S&T Center Capiz State University, Roxas City, Capiz [email protected]
Guimaras Provincial S&T Center PSHS Research Center, [email protected]
Alaguisoc, Jordan, Guimaras m
Iloilo Provincial S&T Center DOST VI Compound, Magsaysay Village, (033)3301565

La Paz, Iloilo City
(033)3200907
(033)5087183
(033)3200908 fax
Negros Occidental Provincial S&T Center Cottage Road, Bacolod City, Negros (034)4359175
Occidental
Page |
Annex A
Documentary Requirements per COA Circular 2012-001
1. Payment of Reimbursement for Local Travel Claims

Itinerary of Travel
Authority to Attend HR Activity (HR related)
Cert. of Appearance
Official Receipts (taxi, bus,other PUVs, terminal fee receipt/ticket)
Annex A for transportation expenses with no receipt issued per COA_C2017-001
Justification for taxi claim/ use of TNVS
Official Receipts (for hotel accommodation) subject to provisions of EO77
Airline Itinerary Receipt
Airline Boarding Pass
2. Payment of Reimbursement for Foreign Travel Claims

Itinerary of Travel
Plane Boarding Pass
Document on the dollar-peso exchange rate
Cert. of Appearance
Official Receipts (for hotel accomm.) subject to provisions of EO77
Narrative Report on trip undertaken
3. Payment of Cash Advance for Local Travel

Itinerary of Travel
Authority to Attend HR Activity (if HR related)
Page |
4. Payment of Cash Advance for Foreign Travel

Itinerary of Travel
Document on the dollar-peso exchange rate at the date of grant of cash advance
5. Payment of Honoraria
Performance evaluation plan as basis for rating the performance

Office Order
Terms of reference
Certificate of Completion of project deliverables
Special Project Plan (for Special Projects)
Authority to Collect honoraria
Certificate of acceptance by the agency head of the deliverables per project component
Computation of Honoraria (per DBM BC 2007-1 &2)
6. Payment of First Salary
Certified true copy of approved appointment

Assignment Order, if applicable
Certified true copy of Oath of Office
Certificate of Assumption to Duty
Approved DTR
7. Payment of Last Salary

Approved DTR
8. Payment of Terminal Leave Benefits

Certificate of Leave Credits
Complete Service Record
Page |
Notice of Salary Adjustment
Computation of Terminal Leave Benefits
Applicant’s Authorization to deduct all financial obligations with the agency
Affidavit of no pending criminal investigation or prosecution
Letter of intent to retire/letter of resignation duly approved/accepted by the Head ofAgency
9. Payment of Monetization of Leave Credits

Justification (for monetization of 50% or more of the accumulated leave credits)
10. Payment for Suppliers and Service Providers
Billing Statement
Letter of Introduction (for account validation of new suppliers as required by the GSB)
Page |
Annex B
List of RSTL Services, Fees, Requirements and Turnaround Time
Microbiological Testing Laboratory (MTL)
(Submission of all samples should be pre-arranged/scheduled with thelaboratory)
*Turnaround Sample
Fee Requirement
Time
Sample Type Test Test Method Per
(Working
Service/Parameter Sampl Amount Container
Days)
e
(Php)
Aerobic Plate Count Pour Plate Method 550.00 5
Multiple Tube
Total coliform MPN Fermentation Technique 550.00 7
Multiple Tube At least Sterile
Food and Food E. coli Count 1,000.0 10
Fermentation Technique 200g or or as
Products 0 as packe
Staphylococcus aureus Spread plate 1,200.00 10
packed d
Yeast and Molds Count Pour Plate Method 550.00 10
Detection of Salmonella 3M Petrifilm 1,000.0 5
0
Heterotrophic
Pour Plate Method 550.00 5
Plate Count
(HPC)
Multiple Tube 550.00
Fecal coliform Count 5
Multiple Tube **Sterile,
Total coliform Count 550.00 5
Fermentation wide-
Technique At mouthed
Multiple Tube least glass
E. coli Count
Water Fermentation Technique 1,000.00 5
200 bottle or
Fecal coli + HPC As cited above 1,100.00 5 ml as
(Drinking, bottled
Well Water, Fecal coli + Total coli
+ HPC - do - 1,200.0 5
Source, 0
Finished Fecal coli + Total coli
Product, + HPC + E. coli - do - 1,700.0 5
0
Fecal coli + Total coli - do - 1,000.00 5
Dialysis
Fecal coli + E. coli - do - 1,000.00 5
Water) and
Fecal coliform Presence-Absence 500.00 5
Ice
Collilert-18
EnzymeSubstrate **Steri
Total coliform/E. coli 800.00 1 100ml
(Presence- le
Absence) bottle
Collilert-18
**Steri
Total coli/E. coli Enzyme 1,000.0 1 100ml
le
Substrate (Multi- 0
bottle
Well
Quanti-Tray)
Page |
Multiple Tube **Sterile,
Total coliform Count 550.00 7 wide-
Wastewater/ Fermentation
At mouthed
Environmenta Technique
Fecal coliform Count - do 550.00 7 least glass
l water 200
- bottle
Total coli + Fecal coli - do 1,000.0 7 ml
- 0
E. coli Count - do 1,000.0 7
- 0
Swab of Food **Steril
Contact e tube
Aerobic Plate Count Pour Plate Method 550.00 5 N/
Surfaces with
A
sterile
diluent
ready forrelease.
 **Container is provided by the laboratory.
Page |
Chemical Testing Laboratory (CTL)
(Submission of all samples other than water should be pre-arranged/scheduledwith
the laboratory)
Fee Per *Turn-around Sample Requirement
Sample Test service/ Test Method Sampl Time
Type parameter e (Working Amount Container
(Php) days)
Water/ pH value Potentiometry, SMEWW 350.00 1
Wastewater
Visual
Color 250.00 1
Comparison,
SMEWW
Turbidity Nephelometry, 300.00 1
SMEWW
Total Dissolved
Solids (TDS) Gravimetry, SMEWW 600.00 4
Chloride Argentometry, SMEWW 750.00 2
Total Hardness (TH) Titrimetry, EDTA, 700.00 2

SMEWW
Plastic
Calcium Hardness Titrimetry, EDTA, 700.00 2 or
At least 2- Glas
SMEWW
liter sample s
Total or 500 mL
Titrimetry, EDTA 1,400.0 2
Hardness, per
SMEWW 0
Calcium & parameter
Magnesium
Total Suspended
Solids (TSS) Gravimetry, SMEWW 650.00 2
Total Solids Gravimetry, SMEWW 400.00 4
Alkalinity Titrimetry, AOAC 500.00 2
Carbonates/ Titrimetry, AOAC 500.00 2
Bicarbonates
Conductivity Laboratory Method, 350.00 1

AOAC
Plastic,
Acidity Titrimetry, AOAC 500.00 2 Glass
(Borosilicate
)
Glass,
Salinity Refractometry 300.00 1 wax seal
Glass,
Residual Chlorine DPD Colorimetric 750.00 1 500 ml
amber
TestKit
bottle
Metals: Iron (Fe),
1,000.0
Manganese MPAES Direct 2
(Mn),Zinc (Zn) 0
Aspiration
per At least 1-liter
Plastic
metal
Total Metals: Lead sample
(Pb), Cadmium (Cd), MPAES after Nitric Acid 1,200.0
3
Chromium (Cr), Digestion 0
Copper (Cu) per
metal
Liquid-liquid partition At least 1- Glass,
Oil and Grease 1,000.0 3
and Gravimetry liter/ trial per wide-
0
sample mouth
pH, Color, Turbidity,
2,950.0 10 2-liter sample Plastic
TDS, TH, and
0
Chloride
Alcoholic Plastic,
Drinks, Acidity, Total Titratable Titrimetry, AOAC 560.00 2 Glass
Beverage (Borosilic
and At least 500 ml ate)
Preparati Alcohol Content 300.00 2
on Alcohol Content (with Pycnometer, AOAC Plasti
480.00 3
distillation) cor
pH Potentiometry, SMEWW 350.00 1 Glass
Fats and Free Fatty Acid 500.00 2
Oils Iodine Value 600.00 2 At least 250 g Plasti
Titrimetry, AOAC
Peroxide Value 600.00 2 or 250 ml cor
Glass
Saponification Value 800.00 2
Food Ash Gravimetry, AOAC 550.00 3
and Moisture Gravimetry, AOAC 400.00 2-
Feeds 5
Total Fat Petroleum Ether with 1,100.0
Acid Hydrolysis 0
4
Soxhlet Method
Crude Fat 1,100.0 3 At least 250 g
UsingPetroleum
0
Ether Plasti
Kjeldahl Method using cor
Crude Glass
Block Digestion & 1,000.0 3
Protein/
Steam Distillation 0
Nitrogen,To
tal
Crude Fiber Weende Method,AOAC 1,380.0 4
0
Acidity Titrimetry, AOAC 2
Total Carbohydrate &
Calculation 180.00 1
Energy
pH Potentiometry, 350.00 1
SMEWW
Total Sugar Lane-Eynon, AOAC 4
Water Activity Water activity meter 375.00 1
Minerals: Sodium
(Na), Potassium (K),
1,920.0
Calcium (Ca), MPAES after Dry- 3 At least 250 g
0 Plastic
Magnesium (Mg), Ashing
per
Iron (Fe),
metal
Manganese
(Mn),Zinc (Zn)
Chloride/ Salt as NaCl Volhard Method, AOAC 700.00 3
Proximate
Plasti
Analysis (ash, 3,230.0 15
cor
moisture, fat, 0
Glass
protein, total
carbohydrate and
energy)
At least 250
Proximate + Total
g and 1 or
sugar + Sodium (Na) + 7,750.0 20
more
Nutrition Facts 0
standard
packaging
size
Sugar Ash Gravimetry, AOAC 550.00 3

and Brix/Total Soluble Refractometry 480.00 1 Plasti
Syrups Solids At least 250 g
cor
Total solids Gravimetry, Oven, 400.00 2- Glass
AOAC 5
Moisture Gravimetry, Oven, 400.00 2-
AOAC 5
Reducing Sugar 800.00
2
Lane-Eynon, Munson
Total Sugar &Walker, AOAC 1,100.0
0 4
Sucrose 1,500.0 4
0
Salt Chloride/NaCl in salt Volhard Method, AOAC 700.00 3
Iodine Iodometry 700.00 3 At least 250 g Plastic
Moisture Gravimetry, AOAC 400.00 3
Limestone Available Lime
, AOAC, Lane-
500.00 2
Quicklime Eynon,
, Hydrated Munson& At least 250 g Plastic
Lime Walker
Calcium Oxide 600.00 4
Gravimetry
Moisture content 400.00 3
Fertilizer/ pH Potentiometry, AOAC 350.00 1
Soil Ash 550.00 3
Gravimetry, AOAC At least 250 g Plastic
Moisture 400.00 3
Total Nitrogen Kjeldahl Method 1,000.0 3
0
ready forrelease.
Metrology Laboratory (MTRL)
Turnaround
Service Sampl Calibration Fee Per Sample
Time
e Method Sampl Requiremen
(Working
e t
(Php) days)
TEST WEIGHTS (F Series)
1 mg to 50 g OI 800.00
ML
50 g to 500 g OI 650.00
ML
500 g to 10 kg OI 950.00
ML
10 kg to 20 kg OI 1050.00
ML
10 to 20kg OI 800.00
ML
TEST WEIGHTS (M Series)
Mass
Calibration 1 mg to 500 g OI 450.00
ML
500 g to 10 kg OI 600.00
ML
500 g to 10 kg OI 700.00
ML
10 kg to 50 kg OI
ML
WEIGHING DEVICES
Special Accuracy I OIML (Using 2000.00 Calibration
(Up to 2kg)
ClassE2) done on-site
High Accuracy II OIML (Using 1,200.00
ClassF1/F2)
Medium Accuracy III OIML (Using 1,080.00
ClassM1)
Ordinary Accuracy IIII OIML (Using 1,080.00
ClassM1)
*Additional Fee for
every 20.00
tonne thereafter in
excess of 1 tonne
Volume TEST MEASURES
Calibration Test Measure
Volumetric 500.00
(Volumetric), 10L
Test Measure
(Volumetric), Volumetric 600.00
20L
Test Measure
Gravimetric 1,800.00
(Gravimetric), 10L
Test Measure
Gravimetric 2,000.00
(Gravimetric), 20L
Fuel Dispensing Pump
per Nozzle
700.00
Sample
Servic
Service Sample Calibration Fee Requireme
e
Method (Php nt
Durati
)
on
Volume
ROAD TANKER
Calibratio
n
Up to 5,000 L 1,000.00
5,000-10,000 L 1,500.00
10,000-15,000 L 2,000.00
15,000-20,000 L 2,500.00 day, on a
pre-
20,000-25,000 L 3,000.00
arranged
25,000-30,000 L 3,500.00 schedule
with the
30,000-35,000 L 4,000.00
laborator
y
35,000-40,000 L 4,500.00
40,000-45,000 L 5,000.00
45,000-50,000 L 5,500.00
PROVING TANKS
100-400 L 1,500.00
500-2,000 L 3,000.00
2,000-5,000 L 4,500.00
ON-SITE Fee (Php)

Calibration
Within 50 km radius from base laboratory (per day) 2,000.00
More than 50 km radius from base laboratory (per day) 3,000.00
 *Turnaround Time – refers to the time from receipt of sample until Report of
Analysis/Calibration is ready for release.
DEPARTMENT OF SCIENCE ANDTECHNOLOGY
REGIONAL OFFICE IX
DOST REIGONAL OFFICE IX PROFILE
Mandate:
The Department of Science and Technology (DOST) shall provide central direction, leadership,
and coordination of scientific and technological efforts and ensure that the results therefrom
are geared and utilized in areas of maximum economic and social benefits for the people.
Vision (2022):
DOST IX, as the Science, Technology and Innovation leader in Western Mindanao, is a
nationally-recognized benchmark for performance excellence
Mission:
Directs, leads, and coordinates scientific and technological efforts for the improvement of the
quality of life in Region IX.
Service Pledge:
Quality Policy (Rev. 8 January 3, 2022):

We are committed to make significant difference in Region IX by:
● providing quality and relevant STI services to the public,

private and civil societies;
● developing local STI capability to achieve technological

competitiveness;
● spearheading, developing, and sustaining scientific and

technological innovations;
● promoting public and private sector partnerships in STI

activities according to all applicable regulatory and statutory
requirements and the needs and expectation of the
customers and other interested party;
68
1
● empowering the poor, vulnerable, and conflict-stricken
communities through appropriate STI interventions;
● embracing and sustaining an effective service continuity

management system to ensure internal and external
organizational resilience;
● improving the effectiveness and efficiency of the working

environment and the work processes of our operations in
order to enhance internal and external customer satisfaction;
● identifying, evaluating, addressing, and monitoring potential

risks and opportunities that may affect the implementation of
our QMS; and
● implementing health and safety protocols against CoViD-19

pandemic.”
Quality Objectives (Rev. 2 January 2, 2022):
1. To attain at least a very satisfactory customer satisfaction rating

from 97% of customers surveyed; and
2. To deliver required services according to mutually agreed terms

and conditions and existing applicable statutory and regulatory
requirements.
68
2
Field Operations Services
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3
INNOVATION SUPPORT SYSTEM
A priority program of the department designed to improve the productivity of the existing micro,small,
and medium scale enterprises through various technology interventions.

1.1 Personal Inquiry

a) Customer’s Profile Form DOST-IX
b) Manifestation of Intent DOST-IX
FEES PERSON
PROCESSI
CLIENT STEPS AGENCY ACTIONS TO BE RESPONSIBL
NG TIME
PAID E
Interested parties ● Receives the document. None 3 days Customer
submit their ● Initial review of the Provincial S&T
request through request/proposal to determine if Directors
the Provincial S&T within DOST mandate and (PSTD)
Centers, courier or priorities to include the Regional
walk-in, email, or completeness of requirements. Director (RD)
directly to the ● If the request/proposal is not within
Office of the DOST mandate and priorities,
Regional Director. inform the customer in writing.
● If within DOST mandate and
priorities, forward request/proposal
to the Office of the Regional
Director for information and
deployment. The concerned S&T
Center schedules the conduct of
1.2 Innovation System Support (processing of project proposal)
a) Letter of intent to avail of SETUP assistance, stating a DOST-IX

commitment to refund the Fund support and cover the
insurance cost for the acquired equipment;
b) Fully accomplished DOST TNA Form 01, "Application for DOST-IX
Technology Needs Assessment";
c) Proposal using the "SETUP Project Proposal Format"; DOST-IX
d) Copy of business permits and licenses issued by LGUs and Mayor’s Office, Department of
other government offices; Trade & Industry office
e) Certificate of registration with the Department of Trade and DTI, SEC, CDA
Industry (DTI), Securities and Exchange Commission (SEC)
68
4
or Cooperative Development Authority (CDA). whichever is
applicable and photocopy of the official receipt of the firm;
f) Articles of Incorporation for cooperatives and associations as SEC
proponent;
g) Board/Legislative Council Resolution authorizing the Customer
availment of the assistance and designating authorized
signatory for the funding assistance for corporations,
cooperatives, SUCs and LGUs;
h) Financial statements for the past three (3) years with Bookkeeper(notarized) or
notarized Sworn Statement from the proponent that all CPA
information provided are correct and true;
i) Sworn affidavit that none of the incorporators/officials or Law firm
applicant is related to the approving authority (Regional
Director) up to the third degree of consanguinity and affinity
and that the proponent has no bad debt;
j) Projected financial statements with the number of years Bookkeeper or CPA
depending on the proposed project duration;
k) Complete technical specifications and design/drawing/picture Supplier
of equipment to be acquired, as determined in the TNA
Report; and
l) Three (3) quotations from suppliers/fabricators for each Supplier
equipment to be acquired. If the proponent cannot find the
sufficient number of suppliers, the proponent should submit
an affidavit stating the unavailability of suppliers for the
needed equipment in the area
FEES PERSON
PROCESSI
NG TIME
PAID E
Submit ● If documentary requirements are None 20 working Customer
documentary complete, the proposal package is days Center
requirements endorsed to RPMO and will be Manager
scheduled for the conduct of PSTDs
Regional Technical Evaluation
Committee (RTEC) evaluation
● Inform the customer the schedule
of evaluation
Attend and ● Evaluate the request/ proposal. None Customer
present the project Make recommendations for RD’s ARD-FOS
proposal to the approval PSTDs
RTEC ● Inform the customer thru letter and RTEC
copy furnish the Provincial S&T RD
Centers for requests emanating
from the provinces the result of the
evaluation.
● If approved, prepare the
Memorandum of Agreement
(MOA). The MOA is between/
among the DOST Regional Office
No. IX, customer/s and other
parties concerned
68
5
FEES PERSON
PROCESSI
NG TIME
PAID E
● The MOA must consider all
aspects of implementation; all
signatories must review the MOA
to incorporate vital agreements. A
copy will be furnished to the
Proponent
● If disapproved, project
documents submitted will be returned
to Customer/Provincial S&T Centers.
Sign MOA None 3 days Customer
Executes the MOA. Six (06) copies of
ARD-FOS
the MOA are prepared for the
PSTDs
signature of parties involved and
Accountant
notarization.
RD
1.3 Request for Fund Release
a) Accepted Purchase Order (PO) with Supplier Information Supplier
Sheet and attachments
b) Received copy of Request for Tagging of Account DOST-IX
c) 37 Landbank of the Philippines post-dated checks to Customer
represent monthly rentals for 36 months and a technology
transfer fee
d) Supplier’s Information Sheet with attachments DOST-IX
e) Accomplished Pre-Project Implementation Sheet DOST-IX
FEES PERSON
PROCESSI
NG TIME
PAID E
Submit all the ● Prepares the Request for Release None 7 working Customer/
necessary of Fund Form days Provincial
requirements prior ● Review the completeness of Science and
to processing of documents Technology
fund release ● Verification of Supplier Center
● ARD-FOS recommends for Director/
approval. RD approves the Center
Request for Release of Funds Manager/
● Cashier deposits the fund check to Supply Officer
the customer’s tagged account /
ARD-Field
Operations
Services /
Regional
Director
1.4 Request for Withdrawal of Fund

68
6
For full withdrawal of fund, submit documentation to support that the Supplier
equipment is fully installed/ ready for shipment
FEES PERSON
PROCESSI
NG TIME
PAID E
Submit necessary ● Approval of Authorization to None 7 working Customer/
document/s. Withdraw/Transfer of Funds based days Provincial
on verified Purchase Order Science and
● Untagging of customer’s LBP Technology
account as soon as funds are fully Center Director
withdrawn
Manager,
Landbank of
the Philippines
68
7
GRANTS-IN-AID (TECHNOLOGY TRANSFER)
A priority program of the department designed to improve the technology transfer and promotion
(including SFTP, RSTW, PICE/RICE, Technology Transfer Day, among others), livelihood assistance, CEST,
and those belonging in the Research and Development Results Utilization (RDRU)- Diffusion of Knowledge
and Technologies.

Who may avail: LGUs, Academe, Associations
2.1 Grants-in-Aid (Processing of Proposal)
1. Letter of Intent to avail of GIA Assistance Proponent
2. Project Proposal Proponent
3. Detailed Line-Item-Budget Proponent
4. Certificate of registration with the Department of DTI, SEC, CDA, DOLE, Mayor’s Office
Trade and Industry (DTI), Securities and Exchange
Commission (SEC) or Cooperative Development
Authority (CDA), Department of Labor and
Employment (DOLE), Business Permit.
5. Board/Legislative Council Resolution authorizing the Proponent
availment of the assistance and designating
authorized signatory for the funding assistance for
corporations, cooperatives, SUCs and LGUs
6. Any Government depository/servicing bank (Prior to Bank
the release of funds if the project is approved)
FEES
PROCESSING PERSON
CLIENT STEPS AGENCY ACTIONS TO BE
TIME RESPONSIBLE
PAID
68
8
1. Head of 1.1 Receives the document. None 3 days Proponent/
Agency/Institution 1.2 Initial review of the Regional
submits their request/proposal to determine Grants-In-Aid
endorsement if within DOST mandate and Evaluation Team
letter through the priorities to include the (RGET)-
Provincial S&T completeness of requirements. Secretariat
Centers, courier 1.3 If request / proposal is not Regional
or walk-in, or within DOST mandate and Director (RD)
directly to the priorities, inform the customer
Office of the in writing. If within DOST
Regional Director. mandate and priorities, forward
request/proposal to the Office
of the Regional Director for
information and deployment.
1.4 Forward the
request/proposal to the
ARD-FOS for appropriate
action.
FEES
PROCESSING PERSON
TIME RESPONSIBLE
PAID
2. Submit 2.1 Conduct evaluation. None 3-7 days Proponent
documentary 2.2 If proposal needs to be RGET
requirements discussed, schedule the RGET-
conduct of Regional Secretariat
Grants-In-Aid Evaluation Team
(RGET) evaluation meeting and
inform the proponent
3. Attend and 3.1 Evaluate the request/ None 3-5 days Proponent
present the proposal. Make RGET
project proposal recommendations for RD’s PSTDs
to the RGET approval RD
3.2 Inform the proponent thru RGET-
letter and copy furnish the Secretariat
Provincial S&T Centers for
requests emanating from the
provinces the result of the
evaluation.
3.3 If approved, prepare the
Memorandum of Agreement
(MOA). The MOA is between/
among the DOST Regional
Office No. IX, proponent/s, and
other parties concerned
3.4 The MOA must consider all
aspects of implementation; all
signatories must review the
MOA to incorporate vital
agreements.
3.5. If disapproved, project
68
9
documents submitted will be
returned to
Customer/Provincial S&T
Centers.
4. Signing of MOA 4.1 Executes the MOA. Six None 3-5 days Proponent
(06) copies of the MOA are upon receipt of PSTDs
prepared for the signature of signed MOA RD
parties involved and from proponent RGET-
notarization. Secretariat
5. Submit all the 5.1 Prepares the Request for None 3 days Proponent
necessary Release of Fund Form RGET
requirements 5.2 Review the completeness PSTDs
prior to of documents RD
processing of 5.3 RGET Secretariat will verify RGET-
fund release, to the attachments Secretariat
wit:
5.4 ARD-FOS recommends for

approval. RD approves the
Request for Release of Funds
5.5 Cashier deposits the fund
check to the proponent’s
tagged account.
1. Memorandum of Agreement Notarized DOST-IX
2. Board Resolution Notarized Proponent
FEES
PROCESSING PERSON
TIME RESPONSIBLE
PAID
Submit all the ● Prepares the Request for None 7 working days Customer/
necessary Release of Fund Form Provincial
requirements prior to ● Review the completeness Science and
processing of fund of documents. Technology
● ARD-FOS recommends for Center Director/
release
approval. RD approves the ARD-Field
Request for Release of Operations
Funds Services /
● Cashier deposits the fund Regional
check to the customer’s Director
tagged account
69
0
TECHNOLOGY TRAINING ASSISTANCE
A priority program of the department designed to focus on human resource development,training, skills,
capability enhancement, and satisfying technology gaps in the region by tapping S&T experts within the
region and from various RDIs and councils for productivity improvement of the firms.

Who may avail: Micro, Small and Medium Enterprises, Academe, Private Entity, Local
Government Unit, Non-Governmental Organization, Organized Groups
Request Letter from the customer Customer
Accomplished Customer Profile Form (for first time DOST-IX
customers)
1. Interested party 1.1 Receives the None 3 days Customer
submits their document. /Provincial S&T
request thru the 1.2 Training Needs Directors
Provincial S&T Assessment is conducted (PSTD)
Centers, courier in order to assess technical
or walk-in, email feasibility, background
or directly to the information of customer
Office of the and level of priority.
Regional Director. 1.3 Request is endorsed to
office of ARD-FOS
1.4 If approved, request is
processed. If disapproved,
customer is informed in
writing
1.5 Coordination with
resource speakers/trainers
and finalization of training
schedule
69
1
2.Participants are 2.1 Facilitate the filling-up of For Actual Training Participants
requested to Attendance Sheet specialize Day Resource
accomplish 2.2 Actual conduct of d/ Person/ Trainor
Participant’s training customize
Registration Form d training
(FOS-SET F10 ) for a
and Attendance particular
Sheet to Training/ requesting
Seminar/ company,
Workshop the food
(FOS-SET F11). and
accommo
dation of

out-of-tow
n experts
/resource
persons
shall be
shouldere
d by the
requesting
party/ies
3.Customer/participa 3.1 Issuance of Certificate of None 1 hour Facilitators
nt fills out Training participation
Evaluation Form
(FOS-SET F02)
69
2
TECHNICAL CONSULTANCY SERVICES
A priority program of the department designed to focus on the needs of the local SMEs,industries, and
potential investors in the region. Services includes the following:
● Manufacturing Productivity Extension Program (MPEX)

● Consultancy for Agricultural Productivity Enhancement (CAPE)
● Food Safety
● Product Packaging Assistance Program
● S&T Experts Volunteer Pool Program (STEVPP)
● DOST-Academe Technology-Based Enterprise Development (DATBED)
● Cleaner Production Technology (CPT) Assessment
● Energy Audit (EA)
● Good Manufacturing Practice (GMP)
● Hazard Analysis Critical Control Point (HACCP)

Who may avail: Micro, Small and Medium Enterprises, Academe, Private Entity, Local
customers)
69
3
1.Interested parties 1.1 Receives the None 3 days Customer
submit their document. /Provincial S&T
request thru the 1.2 PSTDs /ARD, FOS Directors
Provincial S&T conducts initial evaluation (PSTD)
Centers, courier or in order to assess technical
walk-in,email or feasibility, background
directly to the information of customer
Office of the and level of priority;
Regional Director. 1.3 If disapproved, inform
the customer through
writing.
1.4 If approved, a letter of
endorsement is prepared
for the Regional Director.
1.5 Regional Director
forwards documents to
Center Managers
concerned.
1.6 The finalization of the
consultancy schedule shall
be done by the CMs
concerned and trainor /
resource person in
consultation with the
Provincial S&T Director and
project beneficiaries
2. Actual conduct of Technical assessment with Refer to Customer/

the consultancy the consultant SETUP Consultant/
to the requesting guidelines PSTCs
party/customer.
69
4
PACKAGING AND LABELING ASSISTANCE
A priority program of the department designed to focus on developing and/or improvement of packaging
designs as well as the appropriate product labels in coordination with the Philippine Packaging Research
and Development Center of DOST.

customers)
Product Design Brief (for new customers) Customer
1. Interested party 1.1 Receives the None 7 days Customer
submit their request document. Packaging
thru the Provincial 1.2 If disapproved, inform Coordinator/
S&T Centers, the customer through Provincial S&T
courier or walk-in, writing. Directors
email, or directly to 1.3 PSTD/CM will assess (PSTD) Center
the Office of the the need for the services Manager/
Regional Director. including on-site evaluation Assistant
1.4 CM endorses the Regional
customer to the RD if it Director (ARD)
passes the final
assessment. If failed
concerned PSTD/customer
are informed in writing
1.5 Design for label will be
prepared by PRDC or local
designer
2. Actual conduct of 2.1 If customer accepts label None 30 minutes Packaging

the consultancy to design, it is copied in a CD Coordinator
the requesting for execution
party/customer. 2.2 Customer can request
further assistance thru
SET-UP for execution of
design and packaging
materials
69
5
Technical Services
69
6
PROVISION OF S&T SCHOLARSHIP
The DOST-SEI is mandated to produce scientifically and technically literate citizenry that will help propel the
country towards national development. Towards this end, different scholarships programs are being managed.
6.1 Application for DOST Undergraduate Scholarship
The S&T Undergraduate Scholarships Program stimulates and entices talented Filipino youths to pursue lifetime
productive careers in science and technology and ensure a steady, adequate supply ofqualified S&T human
resources which can steer the country towards national progress.
Office or Division: Technical Services –S&T Scholarships and Promotions

Who may avail: All qualified Graduating Grade 12 Senior High School Students
1. Valid email address Applicant

2. Working mobile number/s Applicant
3. Recent picture, passport size (4.5cm
x 3.5cm or 1.8 in x 1.4 in) Applicant
4. Certified Copy of Permanent Student School Principal/University Registrar where the applicant studied
Record (Form 137) or Report Card or Department of Education through the Bureau of Education
(Form 138) for Grades 9, 10 and 11 Assessment
5. Downloaded Forms C to I https://www.science_scholarships.ph/
E-Scholarship Application System.
6. Birth Certificate ● Philippine Statistics Agency (Formerly NSO)
● Municipal/ City Registrar’s Office
7. Parent/s or Legal Guardian’s previous- ● Bureau of Internal Revenue
year’s Income Tax Return / BIR Form ● Municipal Hall/City Hall
1701 / Employment Contract for OFW ● Barangay HallR
/ BIR Certificate of Exemption from ● OWWA/POEA
Filing of ITR / Certificate of Indigence
/ Certificate of Employment with
Compensation / Proof of Pension.
Particular document to prepare
depends on the parent’s Class of
Worker.
FEES
PROCESSING PERSON
CLIENT STEPS AGENCY ACTIONS TO BE TIME RESPONSIBLE
PAID
69
7
1. Access the online application 1.1 Login to None Applicant/
system thru the link: https://www.science-sc Online System
https://www.science-scholarships.p holarships.ph.
h. 3-7 working days
1.1 Select the S&T Undergraduate 1.2 The system will (From Step 1-3)
Scholarships. Read and follow the email the applicant with
instructions carefully. the link where the
1.2 Register by inputting the full name, applicant can answer
birthday, valid email address, and
FEES
PROCESSING PERSON
PAID
all the schools attended from the eligibility
Grade 9 until Grade 12 questionnaire
2. Go to the link sent in the applicant's 2.1 The system will None Applicant/
registered email address and evaluate whether Online System
answer completely and honestly the applicant
the eligibility questionnaires. satisfies the
eligibility
requirements of
the scholarship
● If the applicant
satisfies the
eligibility
requirements,
DOST-SEI will
provide the
applicant withthe
Application ID
and the link for
the online
application form.
did not satisfy
the eligibility
requirements,
DOST-SEI
disqualifies the
applicant and
provide the
reason for
disqualification.
3.1 Download the application forms found 3.1 The system will None Applicant/
at https://www.science-scholarships.ph/ evaluate the inputted Online System
● Have the forms signed by the information and
appropriate signatories. decide the
● Log-in account in the online scholarship program
system and input all information the applicant may
required by the online system apply to.
69
8
3.2 The system will
3.2 Upload the signed application forms
together with the other documentary check the
requirements completeness of the
uploaded
documents. If in
order, the application
is accepted and a
confirmation will be
sent through the
applicant’s
registered email.
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9
Application for Junior Level Science Scholarship Program
The Junior Level Science Scholarship (JLSS) Program provides scholarships that will finance the
education of talented and deserving students in their third year of college and who are pursuing degree
programs in the areas of science and technology and ensure a steady, adequate supply of qualified S&T human
resources who can steer the country towards national progress.
Office or Division: Technical Services –S&T Scholarships and

Promotions
Who may avail: All Regular Third Year College Students enrolled in a
priority S&T courses at identified universities/colleges
or CHED accredited schools
1. Valid email address Applicant

2. Working mobile number/s Applicant
3. Recent picture, passport size (4.5cm x 3.5cm or
1.8 in x 1.4 in) Applicant
4. Official Transcript of Records (TOR) or True Copy of
Grades (TCG) or Grade Report downloaded from University Registrar/Dean of College where the
the portal for first and second years in college. applicant studied.
Must be duly signed by the University
Registrar/Dean of College
5. Downloaded Forms C to I https://www.science_scholarships.ph/
E-Scholarship Application System.
6. Birth Certificate ● Philippine Statistics Agency (Formerly NSO)
● Municipal/ City Registrar’s Office
7. Parent/s or Legal Guardian’s previous-year’s Income ● Bureau of Internal Revenue
Tax Return / BIR Form 1701 / EmploymentContract ● Municipal Hall/City Hall
for OFW / BIR Certificate of Exemption from Filing ● Barangay Hall
of ITR / Certificate of Indigence / Certificate of ● OWWA/POEA
Employment with Compensation / Proof of Pension.
Particular document to prepare depends on the
parent’s Class of Worker.
FEES
PROCESSING PERSON
PAID
1. Access the online system using the 1.1 Login to None Applicant/
link: https://www.science-sch Online System
https://www.science-scholarships.ph. olarships.ph.
1.1 Select the Junior-Level Science 1.2 The system will
Scholarships. Read and follow the email the applicant with
instructions carefully. the link where the 3-7 working
1.2 Register by inputting the full name, applicant can answer days (From Step
birthday, valid email address, and all the eligibility 1-3)
the grades from First to Second Year questionnaire
College.
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0
2. Go to the link sent in the applicant's 2.1 The system will None Applicant/
registered email address and answer evaluate whether the Online System
FEES
PROCESSING PERSON
PAID
completely and honestly the eligibility applicant satisfies the
questionnaires. eligibility requirements of
the scholarship
satisfies the
eligibility
requirements,
DOST-SEI will
provide the
applicant with the
Application ID and
the link for the
online application
form.
● If the applicant did
not satisfy the
eligibility
requirements,
DOST-SEI
disqualifies the
applicant and
provide the
reason for
disqualification.
3.1 Download the application forms found at 3.1 The system will None Applicant/
https://www.science-scholarships.ph/ evaluate the inputted Online System
● Have the forms signed by the information and decide
appropriate signatories. the scholarship
● Log-in account in the online system program the applicant
and input all information required by may apply to.
the online system
3.2 The system will
3.2 Upload the signed application forms check the
together with the other documentary completeness of the
requirements uploaded documents.
If in order, the
application is accepted
and a confirmation will
be sent through the
applicant’s registered
email.
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1
Provision of Scholarship Benefits
The DOST IX conforms to the following schedule when processing the financial assistanceof the
scholars it monitors
Office or Division: Technical Services –S&T

Scholarships and Promotions
Who may avail: All on-going scholars (including new)
enrolled in Region 9
For New Scholars For On-going Scholars
University/College where the scholar is
1.Certificate of Enrolment or Registration (photocopy)
currently enrolled
2.Course Prospectus 2. Official Grades submitted for the
previous semester (certified true University/College
copy)
3. Scholar’s Account Number -
Land Bank of the Philippines
(ATM)
FEES PROCES PERSON
CLIENT STEPS AGENCY ACTIONS TO BE SING RESPONSIBLE
PAID TIME
1. Submit the necessary 1.1 Consolidate the received None Scholar/scholar
documents/requirements documents. ship staff
1.2 Evaluate the completeness and
correctness of the requirements.
2. Secure Letter of 2.1 DOST IX prepares LOI to scholars None 3 Scholar/scholar
Introduction (LOI) address addressed to designated LBP. working ship staff
to Land Bank of the days
Philippines LBP)
3. Open LBP Account 3.1 Email the copy of the LOI to None Scholar/scholar
scholars and to LBP Branch where ship staff
he/she is studying.
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2
4. Submit LBP ATM Number 4.1 Received the ATM Account None Scholar/scholar
● List of scholars with Number from scholar ship staff
financial benefits is 4.2 Prepare the payroll of the scholars
posted in the who are entitled to receive
financial assistance. The payroll
scholars group chat
includes the stipend/book
(telegram app), via allowance.
email and mobile 4.3 Encode the names of the scholars
phone. with their account number and the
corresponding amount of the
financial benefits due to the scholar
in the LBP Financial Data Entry
System.
4.4 Generate the Payroll Register from
the system for signature of the
Regional Scholarship
Coordinator/Staff, Accountant and
Regional Director.
4.5 Provide LBP-ZC Branch with the
signed payroll and USB for
FEES PERSON
PROCES
RESPONSIBLE
CLIENT STEPS AGENCY ACTIONS TO BE SING
PAID TIME
4.6 transfer to the accounts of the

scholars.
4.7 For tuition fees billed by the
school/university: process
payment address to the
school/university; for
transportation (reimbursement)
process check in the name of the
scholar.
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3
7.0 ISSUANCE OF SCHOLAR’S TEMPORARY/FINAL CLEARANCE
After completion of his/her bachelor’s degree, a scholar can request for a certification for local employment
when he/she is considering working locally and after rendering the required service obligation or paying the
financial obligation, a scholar can request for a final clearance to certify that he/she is already finished with
his/her contractual obligations with the DOST-SEI.
Office or Division: Technical Services –S&T Scholarships and

Promotions
Who may avail: DOST-SEI Scholars with Financial/Service
Obligation
A. Temporary Clearance
● Request Letter Requesting Scholar
● Service Record or Certification of Employment Company where the scholar is employed
B. Final Clearance
● Diploma (1 photocopy)/ Transcript of Records(1 photocopy) School/University where the scholar graduated from
● Service Record or Certification of Employment Company where the scholar is employed
FEES PERSON
PROCESSIN RESPONSIBLE
CLIENT STEPS AGENCY ACTIONS TO BE G TIME
PAID
1. Request Clearance None Scholar/scholarship staff
1.1 Fill-out the form and 1.1 Provide the request Letter
submit the required Form to the requesting
scholar.
documents
1.2 Verify the scholar’s record
and status
1.3 Evaluate the documents: if
with complete requirements,
process the request for:
Local Employment andFinal
Clearance. 7 working
1.4 Prepare Certification (For days
Local Employment/Final
Clearance) for signature of
the Regional Director
2. Secure Requested 2.1 Issue the certification to the None Scholar/scholarship staff
Clearance requesting scholar
2.2 Message or call scholar to
get his/her certification.
2.3 Mail of email the
certification if scholar is
outside Zamboanga City.
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4
PROVISION OF SCIENCE AND TECHNOLOGY INFORMATION SERVICES
Provision of adequate and up-to-date scientific and technological information to the diverse and
increasing number of clients in the region through the specialized library and information center.
Office or Division: Technical Services –S&T Information Services

Who may avail: Everyone (Students, Researchers, Professionals, Entrepreneurs,
Out of school Youth and others…)
Accomplished Customer’s Registration Form ● At DOST- STIC Office, San Jose Rd.
Zamboanga City
● Google link: www.http://bit.ly/2rEH5IG
1. Customer 1.1 Assign an available None 1 Minutes Customer /
registers using computer with internet STIC Staff
Online Customers’ connection to customer to
Registration Form or access and fill up the online
the TS-STIS F01, registration form or guide
Customers’ customer to a designated
Registration Form, area to register on the
available at the TS-STIS F01, Customers’
designated Registration Form.
registration area.
2. Customer 2.1 Inquire from None 1 Minutes Customer /

informs STIC staff customer the specific STIC Staff
about the specific kind/type of information
kind/type of needed.
information needed.
2.2 If available, provide None 10 Minutes STIC Staff

information needed either
thru print & non-print
resources; or access to the
Internet and other online
specialized database
2.3 If needed None 5 Minutes STIC Staff

information is not available
at the center, make a
referral to other agency,
institution experts, and
other information sources.
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5
3. Customer None 1 Minutes Customer

Satisfaction
Feedback Form
is available at the
entrance of
STIC. Drop the
accomplished
form in the
complaints/sugg
estion box
located near the
entrance door of
STIC
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6
LABORATORY TESTING AND CALIBRATION SERVICES
Provision of microbiological, physical and chemical testing and calibration services to industries,
MSMES, processors, researchers, students and interested parties in the region.
Office or Division: Technical Services – Regional Standards and Testing

Laboratories
Classification: Laboratory Testing and Calibration
Who may avail: Industries, MSMES, processors, researchers, students,

individuals
Samples/Item for Analysis/Calibration ● Customer

Request for DOST IX-RSTL Services ● RSTL
FEES
PROCESSIN PERSON
G TIME RESPONSIBLE
PAID
1. Submit the 1. Receiving Officer None 1-2 minutes ● Customer
samples to the checks the integrity ● Receiving
Receiving Officer and adequacy of the Officer
and identify the sample and the costof
test/calibration to the requested
be conducted. service/s
2. Provide necessary 2. Receiving Officer None 5-10 Minutes ● Customer
information to the encodes the ● Receiving
Receiving Officer information in the Officer
including, but not system and prints the
limited to, customer Request for RSTL
name, address, Services Form
contact number,
sample description.
3. Affix one’s signature 3. Authorized None 1-3 Minutes ● Authorized
in the request form laboratory personnel Laboratory
(2 copies) to agree reviews the request Personnel
with the Terms and and the Receiving ● Receiving
Conditions of the Officer creates an Officer
laboratory Order of Payment
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7
FEES
PROCESSIN PERSON
G TIME RESPONSIBLE
PAID
4. Proceed to the 4. Cashier issues Refer 3-5 Minutes ● Cashier

cashier and present “Official Receipt” of to the
the request form payment RSTL
and pay at least list of
50% of the total cost service
of requested s and
service/s fees
5.Claim the None 1-3 minutes ● Customer

Test/Calibration
Report on the
agreed due date.
Present Request
Form and proof of
full payment to the
Releasing Officer
6.. Accomplish Releasing officer None 1 minute ● Releasing

“Receipt of releases the Officer
Calibration test/calibration report
Certificate and Test
Report”
7. Accomplish On-line None 1 minute ● Customer

Customer ● Releasing
Satisfaction Officer
Feedback Survey to
rate/evaluate the
services of the
laboratory
8. Complaints Form is None 5 minutes ● Customer

available at the
entrance of the
Laboratory should
you have any
complaints. Drop the
accomplished form
in the
complaints/suggesti
on box located
outside the
laboratory
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8
GRANTS-IN-AID (R&D, INSTITUTIONAL SUPPORT, etc.)
A priority program of the department designed to improve the Research and Development initiatives,
support institutional development activities, disaster prevention and mitigation, human resource
development, health and nutrition and those belonging in the Research and Development (Generation of
Knowledge and Technologies), Development of Human Resources and R&D Institutions for the S&T Sector
and Provision of Quality S&T Services.
Office or Division: Technical Services

Who may avail: Institutions, SUCs/HEIs, Researchers
1.1 Grants-in-Aid (Processing of Proposal)
1. Endorsement letter from Head of Agency Customer
2. DOST Forms 1 and 2 (Detailed R&D program/project DOST IX

proposal;
3. Curriculum Vitae of Project Leader and other Customer

co-researcher/implementors;
4. Detailed Line-Item-Budget Customer
5. Project Workplan Customer
6. Clearance from the institution's technical and ethics review Ethics Committee/
board/committee for research involving human subjects or DENR/DA-BAI/ NCIP
from an Institutional Animal Care and Use Committee
(IACUC) for animal subjects, Gratuitous Permit for plants in
protected landscapes and seascapes(DENR), Free Prior and
Informed Consent (FPIC) and Certification Precondition
(NCIP) for Indigenous Communities/Peoples (if applicable);

1. Head of 1.1 Receives the None 3 days Proponent
Agency/Institution document. Regional
submits their 1.2 Initial review of the Grants-In-Aid
endorsement letter request/proposal to Evaluation Team
thru the Provincial determine if within (RGET)-Secretari
S&T Centers, DOST mandate and at
courier or walk-in, priorities to include the Regional Director
or directly to the completeness of (RD)
Office of the
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9
Regional Director. requirements.
1.3 If request/proposal is
not within DOST
mandate and priorities,
inform customer in
1.4 writing. If within DOST
mandate and priorities,
forward
Director for information
and deployment.
1.5 Forward the
ARD-FASTS for appropriate
action.
2. Submit 2.1 Conduct evaluation. None 3-7 days Proponent
documentary 2.2 If proposal needs to be RGET
requirements discussed, schedule the RGET-
conduct of Regional Secretariat
Grants-In-Aid
Evaluation Team
(RGET) evaluation
meeting and inform the
proponent
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0
3. Attend and 3.1 Evaluate the request/ None 3-5 days Proponent
present the project proposal. Make RGET
proposal to the recommendations for PSTDs
RGET RD’s approval RD
3.2 Inform the proponent RGET-
thru letter and copy Secretariat
furnish the Provincial
S&T Centers for
requests emanating
from the provinces the
result of the evaluation.
If disapproved, prepare
a letter notifying the
proponent of the
disapproval of the
proposal.
3.3 If approved, prepare the
Memorandum of
Agreement (MOA). The
MOA is between/
among the DOST
Regional Office No. IX,
proponent/s and other
parties concerned.

3.4 The MOA must
consider all aspects of
implementation; all
signatories must review
the MOA to incorporate
vital agreements
4. Sign MOA 4.1 Execute the MOA. Five None 3 days Proponent
(5) copies of the MOA RGET
are prepared for PSTDs
signature of parties RD
involved and RGET-
notarization. Secretariat

CHECKLIST OF REQUIREMENTS WHERE TO
SECURE
1. Memorandum of Agreement Notarized DOST-IX
2. Board Resolution Notarized Proponent
71
1
5. Submit all the 5.1 Prepares the Request None 3 days Proponent
necessary for Release of Fund RGET
requirements prior Form PSTDs
to processing of 5.2 Review the RD
fund release, to completeness of RGET-
wit: documents Secretariat
5.3 RGET Secretariat will
verify the attachments
5.4 ARD-FASTS
recommends for
approval. RD approves
the Request for
Release of Funds
5.5 Cahier deposits the
fund check to the
proponent’s tagged
account
71
2
Office of the Regional Director
71
3
PROCESSING OF THE INCOMING COMMUNICATIONS
To ensure proper documentation of incoming documents.

Who may avail: Internal and External Customer
Incoming Document DOST IX
FEES
PROCESSING PERSON
CLIENT STEP AGENCY ACTIONS TO BE
TIME RESPONSIBLE
PAID
71
4
1. Submit a request or 1.1 Receives the None 2 days Internal and
any kind of document from External
communication internal and Customer /
document that is external sources ORD Staff /
address to the 1.2 Gives the ORD Officer-In-Charg
Regional Director document code to e-ORD Officer /
the customer for Regional
monitoring and Director
future updates
regarding the
status of the
document
1.3 Scan the document
1.4 Encode and upload
the document in
TRACE (Incoming)
system
1.5 Forward the
document to the
Regional Director
or to the
Officer-In-Charge
for comments,
notes and
recommendations
on appropriate
actions
1.6 ORD staff tracks
the record filed in
the TRACE
(Incoming) system
and update it with
the comments/
notes from the
FEES
PROCESSING PERSON
CLIENT STEP AGENCY ACTIONS TO BE
TIME RESPONSIBLE
PAID
71
5
or from the OIC
1.8 Deploy the acted
communication
document to the
routed personnel. If
the routed
personnel is not
around, the acted
communication
document is sent
through email or
Facebook
Messenger.
2. Use Document code 2. Provides updates or None 1 day ORD Staff
to follow up and/or status. Refers
track the status of customer to the
the communication personnel
in-charge of the
acting on the
communication
71
6
PROCESSING OF THE OUTGOING COMMUNICATIONS
To ensure the timely delivery of the outgoing documents to its proper recipients.

Who may avail: Internal Customer
In-coming and Outgoing documents DOST IX
FEES
PROCESSING PERSON
TIME RESPONSIBLE
PAID
71
7
1. Internal customer drafts 1.1 Receives the None 40 mins Internal
reply or invitation letter document from Customer /
that has been checked the internal ORD Staff /
for any grammatical sources Officer-In-Charg
error/misspelled words 1.2 Reads through e-ORD /
by both the Secretary of the document and Regional
the Regional Director checks the Director
and the Regional correctness of the
Director/OIC himself documents
1.3 Forwards the
document to the
Regional Director
or
Officer-in-Charge
for approval and
signature
1.4 Once signed/
approved, records
in the logbook;
scan and record
in file server
1.5 Encodes the
document in the
TRACE
(Outgoing) system
FEES
PROCESSING PERSON
TIME RESPONSIBLE
PAID
71
8
1.6 Provides the
Outgoing ORD
Document Code
to the owner of
the document for
tracking and
monitoring of the
document
1.7 Classifies the
mode of delivery
(Mail or Email)
1.8 If mailing,
1.8.1 seal the
document in
a mailing
envelope
and forward
to the
guard-on-dut
y for pick-up
by the
courier
service
1.8.2 If email, attach
scanned copy of
document. Copy
furnish the owner
of the document
and the Regional
Director
FEES
PROCESSING PERSON
TIME RESPONSIBLE
PAID
71
9
2. For multiple recipients, If there are multiple None 20mins Internal
Outgoing documents sent recipients (e.g. on Customer /
through email must be copy invitations for ORD Staff
furnished to ORD workshop, training,
Secretariat for records conference, etc.), the
purposes mailing of outgoing
documents is
endorsed to the
owner.
Records the date of

mailing.
72
0
RECORDS MANAGEMENT AND ARCHIVING
Maintaining the records of DOST IX, from the time they are created up to theireventual
disposal. To include classifying, storing, securing and archiving records.

Transmittal Document (Title List)
Documents/Records DOST IX
FEES
AGENCY PROCESSING PERSON
CLIENT STEPS TO BE
ACTIONS TIME RESPONSIBLE
PAID
1. File the documents 1.1 Receives the None 2 days Internal
orderly based on the documents/ Customer/
Classification and records with ORD-Secretariat /
Covered year, and transmittal Records Clerk
provide a title list of 1.2 Review
documents as a completenes
transmittal. s of
specifications
and content
indicated in
the
transmittal
1.3 Clerk
approves the
document for
retention and
sign the
submitted
transmittal for
the copy of
internal
customer.
1.4 Label and
store records/
documents in
the archive
room
72
1
Finance and Administrative Support Services
72
2
PROCUREMENT OF SUPPLIES, MATERIALS AND EQUIPMENT
An internal service provided by the procurement and supply unit for the procurementof goods and
services

Annual Procurement Plan
Project Procurement Management Plan DOST IX
Purchase Request Form (FASS-PUR F05)
FEES
CLIENT STEPS TO BE
PAID
72
3
1. Accomplish FASS-PUR 1.1 Receives the None 1) PRs for Internal Customer
F05, Purchase Request document. CSE not /
(PR) Form through the 1.2 Check if the available in Supply Officer/
Finance and approved PS Depot Budget Officer/
Administrative budget request and non-CSE Accountant/ BAC
Information is within the but locally Secretariat/Bids
Management System Annual available: and Awards
(FAIMS). Print and sign procurement Committee /
in duplicate. plan a.10-12 wd for Suppliers /
1.3 Budget officer PR with ABC Assistant
reviews the 50k and Regional
budget below Director/Regional
allotment for b.14-16 wd for Director
the request. PR with ABC
1.4 Regional above 50k
Director
approves the
Purchase 2) 30-45
Request wd for
1.5 Procurement PRs on
section imported
receives the laboratory
approved PR Equipment
1.6 For Common and Supplies:
Supplies and
Equipment 3) 28-124
(CSE) cd for PRs on
available at with ABC 1m
DBM-PS, above for
Supply Officer public
prepares/ bidding
FEES
CLIENT STEPS TO BE
PAID
72
4
accomplishes
Agency
Procurement
Request (APR)
Form to be
signed by
Accountant
and Regional
Director
1.7 For supplies

and materials
not available in
DBM-PS,
Supply Officer
determines
eligible
suppliers from
the list of
accredited
suppliers
1.8 Procurement
Officer
publishes at
PhilGEPS,
Agency
website, and
bulletin, the
approved PR
with ABC of
more than 50k
1.9 BAC
Secretariat
Prepare/print-o
ut Request for
Quotation
(RFQ),
FASS-PUR
F01 and
disseminates
to the
pre-selected
qualified
suppliers
FEES
CLIENT STEPS TO BE
PAID
72
5
1.10 Bids and
Awards
Committee
opens the
submitted bid
docs,
evaluates and
prepares
resolution for
award and
contract
1.11 BAC
secretariat
prepares and
serves the
NOA, PO and
NTP to the
winning bidder,
1.12 Supplier
delivers items
within the
agreed
timeframe
1.13 Inspection
committee
conducts
inspection of
the delivered
supplies and
materials
1.14 Supply
Officer
prepares
disbursement
voucher
approved by
ARD,
Accountant
and RD
1.15 Cashier
prepares and
release
payment to
supplier
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6
REQUEST OF SUPPLIES AND MATERIALS
Supplies and material requirements by each functional units (FUs) shall beproperly requested in
aid to maintain correct inventory records.

Requisition and Issue Slip (RIS) DOST IX
1. Prepare Requisition 1.1 Receive the None Less than 3 Internal
and Issue Slip (RIS) accomplished RIS minutes Customer /
using the Stock with affixed date and Procurement
Control & Inventory signature by the Staff / Supply
Management end-user in the Office /
System (SCIMS), “Requested by” Accountant.
accessible in the column.
DOST online portal 1.2 Approve the RIS
and in SCIMS’ Kiosk request with affixed
stationed at the date and signature of
Admin Building. the Supply Officer in
the “Approved by”
column prior to
releasing of supplies.
1.3 Forward the signed
RIS to the property
custodian (supply
staff).
1.4 Validate pending
request in the
database and check if
there’s enough
quantity for the
requested supplies
based on the system
and physical count.
Upon availability, the
custodian will save
the pending request.
72
7
1.5 Issue and affix date

and signature on the
“Issued by” column.
Indicate the quantity
issued and/or any
remarks on the
printed RIS form.
1.6 File the RIS with
end-user’s affixed
signature and date of
receipt in the
“Received by”
column.
72
8
REQUISITION FOR EMPLOYEE
Request for filling up of vacant position made easy through the use of Requisition for Employee Form.
The Unit Head or Project Coordinator shall submit to the Human Resource Unit a fully accomplished
Requisition for Employee Form duly approved by the Regional Director. This form has been devised to
facilitate the smooth processing of request for employee of a unit or project.

Type of Transaction: Government to Customer
Requisition for Employee (RFE) Form (FASS-HR FO1) Human Resource Unit
1. Secure 1.1 Email Requisition for None 3 minutes HR Staff
Requisition Employee (RFE) Form to
for Employee requesting employee
form
2. Fill up form 2.1 Receive the request form None 2 days HR Staff
and submit 2.2 Review form for ARD
to HR Unit completeness of RD
information
Assistant Regional Director
(ARD) concerned for
endorsement
2.4 If endorsed by the ARD,
the request shall be
forwarded to Regional
Director for final approval
2.5 Approval/Disapproval of
Request by the Regional
Director (RD)
2.6 Approved RFE shall be
returned to the HR Unit for
posting.
2.7 HR Officer receive the
approved RFE and indicate
RFE #
2.8 Notify requesting employee
of status of request
(approved/ disapproved)
72
9
APPLICATION FOR LEAVE
Any employee who wishes to be absent from work for vacation, special occasion, ordue to sickness
should file an application for leave to the Human Resource Unit.

Who may avail: All DOST IX Employees
Application for Leave Form (C.S. Form 6 Revised 2020) Human Resource Unit
FEES
PAID
1. Secure 1.1 Email Application for Leave None 3 minutes HR Staff
Application (AFL) Form to requesting
for Leave employee
form
73
0
2. Fill up form 2.1 Receive the request form None 2 days HR Staff
and submit 2.2 Review form for ARD
to HR Unit completeness of information RD
2.3 HR Staff indicate Leave
Credit Balance as of the
end of the previous month
Assistant Regional Director
(ARD) for Finance,
Administrative Support
Services for Certification of
Leave Credit
2.5 Forward request to ARD
concerned for
recommendation
2.6 If endorsed by the ARD, the
request shall be forwarded
to Regional Director for final
approval
Request by the Regional
Director (RD)
2.8 Approved AFL shall be
returned to the HR Unit for
posting in the Leave
Administration Database
2.9 HR Staff receive and file the
approved AFL
FEES
PAID
2.10 Notify requesting
employee of status of
request (approved/
disapproved) and provide
copy
73
1
REQUEST FOR CERTIFICATION AND SERVICE RECORD
Employees may request a Certificate of Employment, Certificate of No Pending Administrative Case

or any other special certification and Service Record to the Human Resource Unit.

Request for Certification/Service Record Form Human Resource Unit
FEES
PROCESSING PERSON
TIME RESPONSIBLE
PAID
1. Notify the 1.1 Prepare the certification/ None 5 minutes HR Staff
Human Service Record Request
Resource Form and give the same
Unit (indicate to requesting employee
the type of
certification
being
requested)
2. Fill out the 2.1 Prepare the certification/ None 2 days HR Staff
certification/s Service Record ARD-FASTS
ervice record 2.2 Forward request to
request form Assistant Regional
and submit Director (ARD) for
the same to Finance, Administrative
the Human Support Services for
Resource signature
Unit 2.3 Give signed certificate to
requesting employee
73
2
REQUEST FOR CLEARANCE
Resigning or retiring employees should secure a Clearance from all accountabilityfrom the
Human Resource Unit.

Request for Clearance Form Human Resource Unit
Clearance Form Human Resource Unit
Duly Signed DTR Personnel
Agency ID Personnel
FEES
PROCESSING PERSON
TIME RESPONSIBLE
PAID
1.1 Prepare the request
1. Notify the Human for clearance form and
Resource Unit of the give the same to None 5 minutes HR Staff
request for clearance requesting employee
2. Fill out the 2.1 Accept the None 2 days HR Staff

Request for accomplished request for Required
Clearance Form clearance form and signatories
and submit to prepare the clearance RD
Human form
Resource Unit 2.2 Forward form to
required signatories
2.3 Give signed clearance
to requesting employee
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3
PROCESSING OF RECRUITMENT, SELECTION AND PLACEMENT
Recruitment, Selection and Placement Process ensures hiring of human resources conforms with the
specified requirements to best perform the required jobs identified by the DOST Regional Office IX and
complies with the set qualification standards of the Civil Service Commission.

1. Application Documents: Applicant
Application Letter;
Fully Accomplished Personal Data Sheet CS Form 212,
revised 2017;
Performance Rating in the present position for one (1) year;
Photocopy of Eligibility/Rating/License (if applicable);
Photocopy of Certificate of Trainings and Seminars attended;
Photocopy of Transcript of Records and Diploma;
Accomplished Checklist of Requirements for Appointment;
and Accomplished and Duly signed Appointment Papers
1. Submit the 1.1 Accepts applications None 10 minutes HR Staff
necessary documents if all Records Officer
application documentary requirements
documents/ are complete
requirements 1.2 If complete, Records
online or officer logs into Tracking,
walk-in Retrieval, Archiving of
Communications for
Efficiency (TRACE),
otherwise, inform applicant
to submit lacking
requirements
2. Submit 2.1 HR staff logs applicant’s None Within 6 HR Staff
lacking information into the months HRMPSB
application database of applicant Regional
requirements 2.2 If vacancy does not exist, Director
if necessary the HR files the application
documents and send
acknowledgment letter
stating that documents
shall be kept for
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4
2.3 consideration for future
vacancies
2.4 If vacancy exist, HR staff
assesses application
documents based on the
Qualification Standards on
Education, Training,
Experience and Eligibility
set by the Civil Services
Commission and other
competency requirements
of the position
2.5 HR Staff inform applicants
to submit additional
requirements when needed
2.6 HR Staff prepares a
shortlist of qualified
applicants for the conduct
of pre-employment
examination
2.7 The conduct of panel
interview by the Human
Resource Merit Promotion
and Selection Board
(HRMPSB) shall follow to
verify the written
information on the
applicant’s resume and
assess applicant’s
knowledge and skills
vis-à-vis the position, to
include self-assessment of
competency
2.8 HR Staff shall prepare a
Summary of Ratings
(SoR), a comparative data
on education, training,
experience, personal
characteristics and traits
(exam and interview
results), and competencies
2.9 HRMPSB shall review the
SoR and forward it to the
Regional Director for final
assessment
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5
2.10 The Regional Director
conducts assessment and
if necessary a final
interview shall be called
3. Acceptance 3.1 Not selected applicants None 5 minutes HR Staff
Response on shall be informed in writing,
the Offer of and the selected
Employment applicant/s shall be sent
offer of employment, if
accepted the employee
shall submit Checklist of
Requirements, if otherwise
refer to SoR for possible
prospects
4. Comply with 4.1 HR Staff Accepts and None 7 days HR Staff
the Checklist assess the submitted
of documents, once
Requirement completed and
s for accomplished, the same
Appointment shall prepare Appointment
s Papers in accordance with
the CSC ORA-OHRA Rule
III “Procedures in the
Preparation of
Appointments”
5. Conduct of 5.1 Regional None 30 minutes Regional
Oath of Director/Authorized Director
Office Representative shall Witnesses
conduct oath of office for HR Staff
the newly appointment
employee together with
two (2) witnesses
5.2 HR Staff shall post Notice
of Appointments on the
Bulletin Board and DOST
IX Website, and shall
likewise submit Report on
Appointment Issued (RAI)
and copy of appointment
papers to CSC Field Office
5.3 Conduct orientation of the
newly-hired employee
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6
General Support Services
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7
MAINTENANCE OF EQUIPMENT
The ICT equipment maintenance & support services maintain and repair computer systems and
equipment. Maintenance activities ensure that a system unit remains operational and does not
degrade over time.
Office or Division: Technical Services

Request for Maintenance Form (FASS-MAIN F01)
Equipment Maintenance Record (FASS-MAIN F03) DOST IX
FEES
PROCESSING PERSON
TIME RESPONSIBLE
PAID
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8
1. Accomplish Request 1.1 Receives the None 3 days Internal Customer
for Maintenance document. /
Form (FASS-MAIN 1.2 Review the Maintenance
F01) or via online content indicated Staff
thru www.dost9.ph in the submitted
web app portal, the form.
ICT Maintenance 1.3 Communicate
Form. Fill out with end-user and
required fields and conduct technical
submit form. support to identify
and determine
the underlying
problem.
1.4 Once
identification of
the underlying
problem is
established,
corrective
maintenance is
performed to
determine
possible
solutions.
1.5 Once corrective
maintenance is
performed,
inspection and
failure diagnosis
are also
FEES
PROCESSING PERSON
TIME RESPONSIBLE
PAID
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9
1.6 assessed for
repair, overhaul
or replacement of
parts and/or
equipment.
1.7 If diagnosis is for
repair/overhaul,
proceed with
repair of
equipment.
1.8 If diagnosis is for
replacement of
parts/equipment,
check and verify
with supply officer
for availability of
spare
parts/equipment.
1.9 If availability of
spare
parts/equipment
is non-existent,
proceed with
procurement
process to
acquire the
required part/s to
repair unit.
1.10 If spare
parts/equipment
are available,
proceed to
acquire the
required part/s
from the Supply
Unit to repair
equipment.
1.11 Once
corrective
maintenance is
completed,
Maintenance
Personnel fill out
“Corrective
Maintenance.
FEES
PROCESSING PERSON
TIME RESPONSIBLE
PAID
74
0
1.12 Performed:”
section of the
Request for
Maintenance
Form
(FASS-MAIN
F01) and fill out
the required fields
on the
Equipment’s
Maintenance
Record
(FASS-MAIN
F03)
1.13 Once both
FASS-MAIN F01
and FASS-MAIN
F03 are filled out,
file/archive forms
to Equipment
Record
archive/envelope
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1
How to send Customer Satisfaction Feedback (CSF) Forms are being
feedback utilized to solicit honest assessment of DOST IX services.
DOST IX has CSF Form for the following functional units
and services:
S&T Information Center; S&T Scholarships and Promotion;
Maintenance; Procurement; Innovative System Support and
S&T Intervention, Cashiering, Accounting and Budgeting
and Human Resources Unit.
How feedbacks 1. CSF Form is given to customers upon delivery of
are processed services.
2. Generate summary of survey responses on quarterly
basis.
3. Evaluate data and prepare appropriate
recommendations.
4. Prepare a quarterly report of results and analysis to be
presented during the Management Review meeting.
How to file a Forms are available at the Public Affairs and Complaints
complaint Desk
How complaints 1. Acknowledge complaint from complainant
are processed 2. Assess the complaint
3. Investigate the complaint
4. Resolution of the complaint
5. Inform the complainant
6. Recommend corrective actions
7. Verify the corrective actions
8. Close the complaint.
Contact CCB – Text 0908-881-6565 or Call 1-6565
Information of ARTA – 478-5091 | 478-5099
CCB, PCC,
ARTA
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2
LIST OF OFFICES

Regional Capt. F. Marcos St. cor. (062) 991-1024
Office Gen. Alvarez St., Pettit (062) 992-1114
Barracks, Zone IV,
Zamboanga City
Provincial Science and Roxas cor. Sanson St., (062) 925-1152
Technology Center – San Francisco,
Zamboanga del Sur Pagadian City
Provincial Science and Upper Turno, Dipolog (065) 908-0117
Technology Center – City (065) 212-2244
Zamboanga del Norte
Provincial Science and 2nd Floor Faundo (062) 955-0825
Technology Center – Bldg., National
Zamboanga Sibugay Highway, Poblacion,
Ipil, Zamboanga
Sibugay
Science and 2nd Floor MCC (062) 955-3654
Technology Information Building, San Jose Rd.,
Center Zamboanga City
DOST-X Citizen’s Charter
Rev3_01Oct2022
DOST-X

Regional Office No. X
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DOST-X
DOST REGIONAL OFFICE X PROFILE

Mandate:
Executive Order No. 128 mandates the Department to “provide central direction, leadership and coordination of
scientific and technological efforts and ensure that the results therefrom are gearedand utilized in areas of maximum
economic and social benefits for the people”.
Vision:
Excellent prime-mover of Science, Technology and Innovation for regional and countryside development
Mission:
Spearhead scientific, technological and innovation efforts and ensure that these results to maximumeconomic and social
benefits for the people in the Region.
Service Pledge:
Quality Policy: We, of DOST-X, are committed to provide quality, relevant and timely S&T services,to both the public
and private sectors in the region, aimed at developing local S&T capability to achieve technological self-reliance and
attain maximum economic and social benefits. These will be delivered with the highest standards of quality and
reliability within our capabilities and resources. We shall adhere with all applicable regulatory and statutory
requirements and continually improve the effectiveness of our QMS at all times to meet customer satisfaction.
Quality Objectives:
1. To deliver the required S&T services according to mutually agreed terms and conditions in
consonance with the existing applicable statutory and regulatory requirements.
2. To attain at least a ninety-five percent (95%), “very satisfactory” customer satisfaction rating for
the year through the continual improvement of our QMS.
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EXTERNAL SERVICE
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DOST-X

A nationwide strategy to encourage MSMEs to upgrade their technologies, implement innovations attheir level and, as a
result, strengthen the country’s innovation system.
Conduct of Technology Needs Assessment (TNA) for SETUP
Office or Division: Technical Services Division (TSD)

Classification: Highly Technical Transaction
Type of G2B
Transaction:
Who may avail: Any company or individual firm that is based in the Philippines and wholly
owned by a Filipino citizen. Any small and medium scale business firm
that can be classified under the identified priority sectors and an individual firm
that is willing to apply technological improvements in their existing operations.

1. Request letter from the customer with Proponent
commitment to allow DOST to conduct
assessment of the enterprise
2. Signed Technology Needs Assessment Form 1 DOST-X, Provincial S&T Office
3. Financial Statements, Business Permit, DTI Proponent, Bookkeeper, CPA
Registration and BIR-compliant Official
Receipt/Sales Invoice
1. Proponent 1.1 PSTO Head/ None 1 day SETUP Staff,
submits letter of SETUP Staff PSTO Head
intent, TNA receives submission
Form 1 and and review
other completeness of
requirements documents
1.2 PSTO Head/SETUP
staff informs the
proponent on the
tentative schedule of
site visit by the TNA
team if qualified;
otherwise, send decline
notice
1.3 SETUP staff indicates
TNA code
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2. Receives the 2.1 SETUP staff assigned None 1 day/site SETUP Staff,
TNA team at the coordinates visit and visit PSTO Head
project site and facilitates the conduct of
provides needed TNA using TNA Form 1
information and 2.2 TNA team conducts
allows another site visit as
observation of needed
the processes
and conduct of
interviews
3. Request for 3.1 Proponent/SETUP staff None 9 days Proponent,

quotation from assigned in the conduct SETUP Staff,
available of TNA facilitates the PSTO Head
suppliers request for quotations
from at least three (3)
valid suppliers
4. Review and 4.1 SETUP Staff assigned None 9 days SETUP Staff,
attest the TNA writes the TNA Report PSTO Head
Report using TNA Form 4
4.2 Proponent provides
additional required
information
4.3 Team Leader/PSTO
Head submits the TNA
report to Chief of
Technical Services
Division
4.4 PSTO Head attests
the TNA Report
4.5 PSTO Head/ SETUP
Staff informs
proponent of the
completion of the
TNA Report via SMS
or email
5. Presentation of 5.1 SETUP Staff prepares None 5 days
Business Model the Business Model
Canvas (BMC) Canvas and submit to
to ExeCom RPMO
Members 5.2 RPMO schedules a
BMC presentation
with the ExeCom
5.3 PSTO Head/SETUP
Staff informs the
proponent of the initial
evaluation results of
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DOST-X
the ExeCom
If requirements are complete, the total time from submission of application to conduct TNA andcompletion of report is 16
working days.
Note: Steps 3 & 4 are done in parallel
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Preparation of Full-blown SETUP Project Proposal

Type of G2B
Transaction:
owned by a Filipino citizen. Any small and medium scale business firm that
can be classified under the identified priority sectors and an individual firm

1. Signed Technical Request form (TSD SETUP- Proponent
F21 Rev.0/6-21-2019) to avail of ISS
2. Technology Needs Assessment Form 1, and 4 DOST-X, PSTO
3. Sworn or Audited Financial Statements Bookkeeper or CPA
(whichever is applicable), Business Permit, DTI
Registration or SEC Certificate or CDA and
BIR- compliant OR/SI
4. Bio-data, Barangay Clearance Barangay Hall
5. LBP Account Number Land Bank of the Philippines (proponent’s
account)
6. Quotation from at least three (3) valid suppliers Suppliers
with complete specification
7. Other documentary requirements to support Bank
financial viability of the enterprise (Bank
Statement, Bank Certification)
8. 5-year Lease Agreement (if applicable) Owner of the leased lot
9. Sworn Statement of no relation (by affinity or Proponent
consanguinity) with the approving authority
1. Proponent 1.1 Receive the complete None 30 minutes SETUP Staff,
submits complete requirements and PSTO Head
requirements reviews validity,
authenticity &
completeness of
documents
1.2 SETUP staff sends
acknowledgement of
receipt of documents
1.3 SETUP staff indicates
proposal code
2. Prepare full- 2.1 SETUP staff assigned None 19 days SETUP Staff
blown project prepares proposal with
proposal the proponent providing
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DOST-X
information necessary.
SETUP staff facilitates
site visit as needed
3. Endorsement of 3.1 Concerned PSTO Head None 1 day Proponent,
full-blown project reviews and endorses project SETUP Staff,
proposal proposal to the Regional PSTO Head
Director
If requirements are complete, the total time of processing is 20 working days.
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Approval of SETUP Project Proposal
Office or Division: Technical Services Division (TSD)/Regional Project Monitoring Office

Type of G2B
Transaction:
can be classified under the identified priority sectors and an individual firm that
is willing to apply technological improvements in their existing operations.

1. Project Proposal with complete documentary Proponent
requirements as stated in 1.2

1. Attendance to 1.1 RPMO receives the None 5 days RPMO Staff
RTEC Evaluation endorsed SETUP
Proposal from PSTO
Heads and schedules
RTEC evaluation.
1.2 RPMO facilitates
the RTEC
Evaluation
Meeting and
provide minutes of
the evaluation to
PSTO Heads /
SETUP PPMO not
later than 2 days
from the conduct
of evaluation.
2. Compliance to 2.1 Receipt of the none 2 days

RTEC compliance report and
recommendations the revised proposal
& revision of 2.2 Evaluation of submitted
project proposal revised proposals and
additional documentary
Requirements (if
applicable)
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3. Receipt of 3.1 RPMO prepares the none 2 days Head of Agency,

notification of complete set of project RPMO
approval of proposal and sets the
project proposal schedule and venue of
approval day
3.2 Prepares the approval
letter
3.3 Approval of the project
proposal
3.4 Notifies the customer
of the approval thru
email or SMS.
Note: If request is received after 12nn, processing will start in the following working day. If requirementsare
complete, the total time of processing is 7 working days. If no comments/recommendations received
from RTEC, total processing time is 4 working days.
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DOST-X
Liquidation of SETUP Assistance

Classification: Complex Transaction
Type of G2B
Transaction:
can be classified under the identified priority sectors and an individual firm

1. Liquidation Report (NGAS Form Appendix 44) Proponent
2. Audited Financial Report (by CPA) Proponent’s CPA
3. Original and valid supporting Official Supplier
Receipt/Sales Invoice/Collection Receipt
4. List of Equipment Purchased DOST-X Provincial Office
5. Property Acknowledgement Receipt DOST-X Provincial Office

1. Submit 1.1 Receives the liquidation None 2 days SETUP
liquidation documents staff/PSTO
documents 1.2 SETUP staff conducts Head/ SETUP
initial review of RPMO
documents
2. Forward the 2.1 Accounting office staff None 3 days Accountant and
Liquidation conducts final review accounting staff
documents to the 2.2 Accountant approves
accountant liquidation
2.3 Accounting staff records
in subsidiary ledger
2.4 Proponent thru
PSTO
Head/SETUP is
informed of the
acceptance
If documentary requirements are complete and valid and equipment specifications are correct, approvalof liquidation from
receipt of documents the total time of processing is 5 working days.
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Local Grants In-aid (LGIA) Program & Community Empowermentthrough Science

and Technology (CEST)
The Grants-In-Aid (GIA) program provides grants for the implementation of programs/ projects identified in the current
DOST priorities and thrusts and supports S&T activities classified in the General Appropriations Act.
LGIA Project Proposal Preparation
Office or Division: Provincial S&T Office

Who may avail: Any Filipino public or private entity with proven competence may apply for
the GIA support of DOST and its grants-giving units, provided thatprojects
are for the benefit of Filipinos and based in the Philippines.

1. Letter of Intent Proponent
2. Minutes of the meeting (if applicable) DOST-X CEST Staff
3. SB Resolution to avail assistance and enter into Sangguniang Bayan
contract
4. Certification of CEST Focal Person Proponent
5. Organizational profile, list of Proponent
members/beneficiaries, biodata of president
and/or board of directors (if applicable)
6. SEC/CDA registration (if applicable) SEC, CDA
PERSON
CLIENT STEPS FEES TO PROCESSING
AGENCY ACTIONS RESPONSIBLE
BE PAID TIME
1. Submission of 1.1 LGIA/CEST staff None 1 day LGIA/CEST

documentary receives the Staff, PSTO
requirements documentary Head
requirements
1.2 If the submitted
documents are
complete, PSTO
issues
acknowledgement
receipt
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2. Request for 2.1 LGIA/CEST staff None 7 days LGIA/CEST
quotation from facilitates the request Staff, PSTO
available suppliers for quotation from at Head
least three (3) valid
suppliers
3. Prepare full-blown 3.1 LGIA/CEST staff None 11 days Proponent,
project proposal assigned prepares LGIA/CEST
proposal using the Non- Staff, PSTO
R&D Programs/Projects Head
Form 3-S&T Promotion
and Linkages,
technology Transfer,
Provision of S&T
Services, Human
Resource Development
and Capacity Building
with the proponent
providing necessary
information.
4. Review, Packaging 4.1 PSTO Head reviews and None 1 day Proponent,
and submission endorses project LGIA/CEST
full-blown project proposals with complete Staff, PSTO
proposal documentary Head
requirements to the
Agency Head
highlighting the
objectives, outputs and
outcomes
If documentary requirements are complete, the total time of processing is 13 working days.
Note: Steps 2 and 3 are done in parallel.
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Approval of Project Proposal for Local-Grants-in-Aid and Community Empowermentthrough
Science and Technology (LGIA & CEST) Assistance
Office or Division: LGIA RPMO

Who may avail: Any Filipino public or private entity with proven competence may
apply for the GIA support of DOST and its grants-giving units,
provided thatprojects are for the benefit of Filipinos and based in the
Philippines.

1. Letter of Intent from the Mayor/President of SUC Customer
2. DOST Form A: Line-Item Budget DOST
3. DOST Form B: Work Plan DOST
4. Project Proposal (DOST Form 2A: R&D Proposal Customer
for the Whole Program, DOST Form 2B: R&D
Proposal for the Component Project, DOST Form
3: Non R&D Proposal) with complete
documentary requirements:
-SB/Board Resolution, Quotation of
Equipment, Proponent’s/School Profile,
Supporting documents for the designation of
the project leader, Basis for computation of
honorarium, Members of the project team,
and Accreditation certificate, Review &
Evaluation Sheet
5. PSTO Head endorsement letter PSTO
FEES TO PROCES PERSON

BE PAID SING RESPONSIBLE
TIME
1.1 LGIA/CEST staff None 2 days LGIA&CEST

1. Submission of the
receives proposal Regional
CEST/LGIA Proposal
and reviews Coordinator/
completeness of Staff
documents
1.2 If documents are
complete,
LGIA/CEST staff
prepares code for
the proposal
If documents are
75
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DOST-X
incomplete,
LGIA/CEST RPMO
must inform the PSTO
Head to follow-up for
the lacking documents
2. Provides lacking 2.1 CEST/LGIA RPMO None 5 days LGIA/CEST
requirements, if sets schedule for the RPMO,
applicable evaluation of the EXECOM
EXECOM
2.2 CEST/LGIA RPMO
prepares minutes of
the meeting and
provide it to PSTO
Head within 2 days
from the conduct of
the evaluation for
revision or
appropriate action
3.Target beneficiary 3.1 LGIA/CEST staff None 1 day Partner

provides additional revises the proposal Agency,
data and/or based on the LGIA&CEST
requirements based comments of the RPMO Staff
on the comments of EXECOM
the EXECOM 3.2 PSTO Head/
LGIA/CEST staff
submits the revised
proposal to RPMO
4. LGIA/CEST RPMO 4.1 LGIA/CEST RPMO None 4 days LGIA/CEST

facilitates approval inputs details and RPMO,
of the project status of the proposal EXECOM
proposal in the DOST 10
Project Monitoring
Portal
4.2 LGIA/CEST RPMO
staff facilitates
approval of the project
proposal with the
EXECOM within 3
days
4.3 LGIA/CEST RPMO
staff prepares
approval letter within
1 day
4.4 LGIA/CEST RPMO
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DOST-X
sends the approval

to the PSTD and
project proponent/s
If documentary requirements are complete, the project proposal passes initial review and EXECOM recommends approval
of the proposal without comments, the total ideal time from submission to approval is about 12 working days.
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S&T Scholarships
Science and Technology Scholarship grants for deserving and talented graduating senior high school
(Grade 12) and regular third year college students who wish to pursue careers in Science,
Technology, Engineering, and Mathematics (STEM).
Filing of Scholarship Application

Office or Division: DOST
Classification: Simple Transaction
Type of Transaction: Government to Students
Who may avail: Graduating Grade 12 Senior High School Students:
- All STEM strand graduating senior high school students
- Top 5% of the Non-STEM strand graduating senior high school
class/students

1. Accomplished DOST SEI Scholarship Application Downloadable from DOST-SEI website
Form (http://www.sei.dost.gov.ph)
2. Photocopy of parent’s Income Tax Return (ITR) Bureau of Internal Revenue (BIR)
Or Photocopy of accomplished BIR Form Parent’s Employer
2316 (employed or self-employed)
Or Photocopy of BIR Certification of Tax Bureau of Internal Revenue (BIR)
Exemption Barangay
Or Photocopy of Brgy./Municipal Certification
of Non-Employment/Indigency Department of Social Welfare &
Or Photocopy of 4Ps ID Development (DSWD)
3. 1 x 1 ID picture Student
4. Photocopy of PSA Authenticated Birth Certificate Philippine Statistics Office
5. Certified True Copy of Grades or Transcript of University/College Registrar
Records (TOR) for JLSS Applicants
CLIENT STEPS FEES TO PROCESSING PERSON

AGENCY ACTIONS
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FOR ONLINE
APPLICATION None None Depends on SEI’s E-
1. Access DOST the Scholarship
Science Education applicant’s Application
Institute (SEI) knowledge, System
Scholarship preparedness
Application System & availability
of
documentary
requirements
FOR MANUAL APPLICATION

(This is for applicants who have no internet access)
1. Submit 1.1 Receive and check None 5 minutes Scholarship
accomplished completeness of form Project Staff at
application form and documentary Regional Office
and documentary requirements. or PSTO staff at
requirements at 1.2 If complete, input data DOST
Provincial S&T to the DOST SEI Provincial
Office/ E- Scholarship Offices
Regional Office Application System,
upload documentary
requirements & return
all original documents
to and for the safe
keeping of the
applicant.
1.3 If incomplete, advise
applicant to comply
with the lacking
requirement/s
2. Secure/claim Test 2.1 Release test permits. None 2 minutes Scholarship
Permit Project Staff at
Regional or
DOST
Provincial
Offices
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Taking of the DOST-SEI Undergraduate Scholarship Examination

Type of Transaction: Government to students
Who may avail: Graduating Grade 12 Senior High School Students:
- All STEM strand graduating senior high school students
- Top 5% of the Non-STEM strand graduating senior high school
class/students

1. Test Permit DOST-SEI E-Scholarship Application System
or DOST PSTO/Regional Office
2. School ID Student

CLIENT STEPS AGENCY ACTIONS BE PAID TIME RESPONSIBLE
1. Present Test Permit 1.1 Admit applicant/ None 30 minutes DOST-SE
to Examiner/Proctor examinee with valid for all Undergraduate
at designated test permit and school applicants/ Examiner
Testing ID examinee
Center/Room
2. Take the DOST-SEI 2.1 Conduct the None 2.5 hours per DOST-SE
Undergraduate scholarship batch Undergraduate
Scholarship examination according Examiner
Examination to the prescribed
procedure
3. Know result of 3.1 SEI to publish None Results DOST-SEI
examination qualifiers of usually are
scholarship through published in
national daily papers the 3rd or 4th
and DOST-SEI week of
website March
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Request for Clearance by graduate-scholars/scholarship beneficiaries

Type of Transaction: Government to students
Who may avail: DOST-SEI graduate-scholars or scholarship beneficiaries

Letter of Request for Clearance To be prepared by the scholar-
graduate/scholarship beneficiary requesting
for clearance
For Final Clearance:
Service Record or Certificate/s of Employment Employer/s
equivalent to the number of years scholarship was
enjoyed
For Temporary Clearance:
Guarantee letter from the sponsoring Sponsoring agency/company
agency/company or
To be executed by the scholar-graduate/
Notarized Deed of Undertaking of the scholar-
scholarship beneficiary and his/her co-maker
graduate/scholarship beneficiary and Income Tax
Return (ITR) and valid ID of co-maker
AGENCY ACTIONS
1. Inquire and submit 1.1 Answer query and or None 1 day Scholarship
requirements for receive request and Project Staff
temporary or final supporting
clearance documentary
requirements.
For Final Clearance:

Endorse request and
documentary
requirements to SEI
For Temporary
Clearance:
Check records of scholar-
graduate/ beneficiary and
prepare requested
certification/clearance
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2. Follow-up status of For Final Clearance: None 3-7 days Scholarship
clearance 7 working Follow up SEI 3 working Project Staff
days after days after endorsement
submission of request
For Temporary
Clearance:
If clearance not yet
claimed, call/email
requesting client of the
availability of the
requested clearance/
certification
3. Receive clearance 3.1 Release clearance None 10 minutes Scholarship

Project Staff
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DOST-X
Regional Standards and Testing Laboratories (RSTL) Services
Provision of the physical chemical and microbiological testing and calibration services to MSMEs,
industries, researchers, students and interested parties in Northern Mindanao and the nearby regions.

Who may avail: Industries, MSMEs, Students, Researchers, Private Employees or any
individual interested in S&T

1. Duly signed Test Request Form Customer Receiving Officer (CRO)

AGENCY ACTIONS
1. Request for a 1.1 The CRO schedules None 10 minutes CRO
Schedule of Test / the submission of
Calibration sample(s)
Services. 1.2 CRO informs the
Scheduling can be customer on the
done via walk-in submission
/telephone/letter/em instructions
ail/FB.
2. Submit sample for 2.1The CRO receives the None 10 minutes CRO
assessment on the sample for
scheduled date assessment.
3. Fill up New 3.1 The CRO receives the None 10 minutes CRO
Customer’s Form. sample
Old customers are 3.2 The CRO encodes the
no longer required customer information
to fill up the form. and sample
information in the
ULIMS
4. Receives the Order 4.1The CRO generates None 3 minutes CRO

of Payment and the OP from the
submits the OP to ULIMS
the cashier for
payment
5. Pays Testing Fee 5.1 Receives Testing Fee http://regi 5 minutes Cashier
5.2 Issues OR to the on10.dost
customer .gov.ph/i
mages/br
ochure.p
df
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DOST-X
6. Presents the OR to 6.1Records the OR None 2 minutes CRO
the CRO for number in the Test
recording Request Form
The testing/calibration of samples are conducted in this step. The processing time of
testing/calibration will depend on the sample submitted and the parameters requested.
7. Claims the 7.1 CRO releases the None 5 minutes CRO,
test/calibration test/calibration report Calibration
report or calibration to the customer. Officer
item on due date 7.2 For calibration item(s),
reflected in the Test the calibration officer
Request Form releases the item(s) to
the customer
8. Fill up Fill up 8.1Receives the None 2 minutes CRO
Customer accomplished CSS
Satisfaction form
Feedback Form
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DOST-X
This service is designed to address technology gaps/needs and provide technical consultancy and/or
expert technical services to interested customer- MSMEs/business firms to facilitate the effective and
efficient transfer, assimilation and commercialization of relevant technologies in the region through
deployment of S&T and industry experts to improve MSMEs’ existing operations and enhance
productivity.

Who may avail: MSMEs, Academe, the Private Sector, LGUs, NGOs and other individual
or entity interested in S&T

Endorsement from the Provincial S&T Office (PSTO) PSTO

AGENCY ACTIONS
CLIENT STEPS BE PAID TIME RESPONSIBLE
1. Submit Letter of 1.1 Receives the document None 1 day Customer,
Intent thru the 1.2 PSTO Head conducts PSTO Head or
Provincial S&T initial evaluation to PSTO
Office or to the assess the requests in Staff
Regional Office terms of
technical feasibility
2. Receipt of approval 2.1 Informs the customer in None 3 days PSTO Head or
of disapproval of writing if the request is PSTO
requests approved or not Staff
2.2 If approved, the letter of
endorsement to the
Agency Head is
prepared
2.3 The RD forwards the
endorsement to the
Technical Services
Division – Consultancy
Unit
3. Actual conduct of 3.1 Facilitates/assists in None 5-7 days PSTO Head or
the consultancy the conduct of the PSTO
service(s) training Staff
requested
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DOST-X
4. Submission of 4.1 Receives the required None 1 day Customer,
Requirements and documents and/or Consultancy
execution of compliance documents Staff in the
recommendations to prove compliance to Regional Office
the recommendations
5. Receipt of 5.1 Issues the None 1 day Customer,
Consultancy consultancy Consultancy
Certification certification to the Staff in the
customer Regional Office
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DOST-X
Technical Training Services
A program intended to provide technology training services to customers, especially technology-based

enterprises and startups. This program involves the transfer of knowledge and/or skills by tapping S&T
experts from various DOST Research Development Institutions (RDIs) and Sectoral Planning Councils
thru any or a combination of the following processes:
 Technical Lecture
 Workshop
 Forum
 Seminar

Who may avail: MSMEs, Academe, the Private Sector, LGUs, NGOs and other individual
or entity interested in S&T

1. Request Letter from the customer Customer
AGENCY ACTIONS
CLIENT STEPS BE PAID TIME RESPONSIBLE
1. Submit Letter of 1.1 Receives the signed None 1 day PSTO
Intent Letter of Intent from the Consultancy
customer and Training
1.2 Evaluate letter of intent Staff
to determine if the
request
is within DOST
mandate and priority.
2. Receipt of approval 2.1 If approved, the letter of None 2 days PSTO of RO
or disapproval of endorsement to the Consultancy
requests Agency Head is Staff
prepared
2.2 The RD forwards the
endorsement to the
Technical Services
Division
2.3 Determine the source
of funds and
requirements, prepare
training proposal,
identify resources
needed, speakers,
venue and participants.
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DOST-X
2.4 Endorse training
proposal for approval:
2.5 If approved, RD signs
approval letter and
customer is informed
2.6 If disapproved, RD
signs disapproval letter
and sent to customer
3. Conduct of 3.1 Prepare for conduct of None 10 days Training or

Preparatory training (training venue, Program
Activities participants, speakers, Coordinator/
etc.) PSTO
4. Conduct of training 4.1Facilitate/conduct None 3 days Training or

training (attendance, Program
evaluation of training, Coordinator/
evaluation of speakers, PSTO
etc.)
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DOST-X
Science and Technology Academic and Research-based Openly

Operated Kiosks (STARBOOKS)
This service is designed to provide appropriate S&T information materials to the general public.

Who may avail: Students, researchers, professionals or any individual or entity interested
in S&T

None

AGENCY ACTIONS BE PAID TIME RESPONSIBLE
1. Log in/Fill out the 1.1 Assist/Direct/give None 12 minutes Customer,
Lib F1 Form customer the specific Librarian
needed information
2. Receive the 2.1 Print/ take photos and None 3 minutes Customer,
information other needed Librarian
materials if information materials
requested without violation to the
data privacy law
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DOST-X
INTERNAL SERVICES
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DOST-X
Employees Request for Certifications and Clearances
Office or Finance and Administrative Division

Division:
Classification: Complex Transaction
Type of G2G
Transaction:
Who may avail: DOST-10 Current and Former Employees
1. Letter of Request Specifying Purpose or FASD-HR Unit
Accomplished Request Form
PERSON
BE PAID TIME
1.Submission of 1.3 FASD-HR Staff received None 2 days if only HR Unit Staff
Letter of Request and records receipt of Chief of FASD
or Accomplished request can approve
Request Form 1.4 Prepare requested
certifications based on 5 days if only
exiting records RD can approve
1.5 Forward for correction and
clearance prepared
document to Chief of
FASD
1.6 Finalize certification and
forward to Chief of FASD
and or RD for
signature/approval.
2.Follow-up 2.2 If document not yet None 1 day HR Unit Staff

request thru signed/approved, update
email, phone call the requesting employee
or SMS. of the status of the
document
3.Claim 3.2 Release requested None 1 day HR Unit Staff

requested certification/ clearance
certification /
clearance
Total process time: 9 days
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DOST-X
Leave Application Processing

Office or Finance and Administrative Division
Division:
Type of G2G
Transaction:
Who may avail: DOST-10 Plantilla Employees
1. Accomplished 3 copies of the Leave FASD-HR Unit or DOST-10 Website
Application Form
PERSON
BE PAID TIME
1.Accomplish 3 1.1 Acknowledge receipt of None HR Unit Staff
copies of the filed leave application
Leave Application 1.2 Record date/time and HR Unit Staff
Form by filling up mode of leave application
items 1 to 6 and submission HR Unit Staff &
submit to HR 1.3 Indicate or fill in the leave Chief, FASD
manually or thru credits of the staff at item 1 day
email 7a and have it certified by HR Unit Staff
the Chief of the Admin. &
Finance Div.
1.4 Forward the Leave
Application to Chief of the
Div. where the applicant
belongs for the
Recommending Approval.
Scanned copy of the leave
application will be emailed
if Chief of concern division
is not physically present at
the office.
1.5 Recommending approval
of the Chief of the Div.
1.6 If signed by the Chief of TSD or
Recommending Officer, 1 day FASD
forward the application to HR Unit Staff
the Agency Head for
approval.
Leave Application Agency Head,
1.8 Inform applicant of the HR Unit Staff
approval/disapproval of 1 day
leave.
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DOST-X
2.Receipt of 2.1 Release to staff the None 1 day HR Unit Staff
Approved Leave approved leave thru
of Application email
Total process time: 4 days
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DOST-X
PAYMENT OF SALARIES AND OTHER COMPENSATION
Office or Finance and Administrative Services Division

Division:
Type of G2G
Transaction:
Who may avail: DOST-10 permanent employees and Contract of Service Staff
1.Daily Time Record/ Appointment / Contracts HR Unit
2.List of Payroll Deductions/Billing Statements GSIS/HDMF/PHIC/DOST-SIKAT/DOST10
Coop/ Accounting for withholding taxes
3.Approved leave applications HR Unit
4.Approved Request for Overtime Employee concerned
5.Accomplishment Reports Employee concerned
CLIENT FEES TO PROCESSI PERSON
AGENCY ACTIONS
STEPS BE PAID NG TIME RESPONSIBLE
1. Submission Payroll Preparation None 5 hours Payroll Clerk
of 1.1 Receives
documentary documentary
requirements requirements
1.2 Prepares the payroll with

corresponding allowable
deductions, and prepares DV and
ORS CAO/Project
Leader of
1.3 Reviews and signs Box Special Projects
A of Payroll, DV and Payroll Clerk
ORS/BURS
1.4 Forwards Payroll, DV,

ORS/BURS, and Supporting
documents (SD) to Budget
Section
0.50 hour Budget Staff

Recording of Obligation
1.5 Receives Payroll, DV,
ORS/BURS, and SDs; records
and assigns ORS/BURS No.
1.6 Reviews and signs Box B of Budget Officer

ORS as to availability of
allotment/budget
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DOST-X
1.7 Forwards DV/Payroll and

SD to Accounting Section Budget Staff
Processing of Disbursement 1.5 hours

Voucher/Payroll
Accounting Staff
A
1.8 Receives payroll/DV and SD
1.9 Reviews completeness of

supporting documents, assigns
DV number, and records DV
issued/process in the database
1.10 Reviews and supply

accounting entry for Box B, and
records DV issued/processed in Accounting Staff
the Index of Payment B
1.11 Reviews DV/payroll and SD,

signs Box B of DV and payroll Accountant
certifying as to completeness of
SDs, availability of cash and
propriety of claim
1.12 Forwards DV, payroll, and

SD to ORD for Approval Accountant Staff
B
1.13 Approves DV and payroll 0.25 hours
Agency Head
Preparation of LDDAP/Payroll
Registry/ACIC/Issuance of 1.5 hours
Check Accounting Staff
B
1.14 Receives approved DV
and payroll; Prepares
LDDAP/Bank Payroll registry
1.15 Signs LLDAP/Bank Accountant

Payroll Registry
1.16 Forwards DV, Payroll,

0.25 hours Accounting Staff
LDDAP, and Bank Payroll
B
Registry to Cashiering Section
1.17 Receives approved DV

and payroll; Prepares 2.5 hours Cashiering Staff
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DOST-X
LDDAP/Bank Payroll registry
1.18 Signs LLDAP/Bank

Payroll Registry Cashier
1.19 Prepares/issues and signs

Advice of Check/ADA Issued Cashiering Staff
and Cancelled (ACIC) or Check
1.20 Forwards ACIC/Check

with SDs to ORD
1.22 Signs ACIC/Check 0.25 hours Agency Head
1.23 Returns signed

ACIC/Check to Cashiering
Section
Submission of 0.50 hours

ACIC/LDDAP/Check/Pay Cashiering Staff
roll Registry to Land
Bank
1.22 Submits ACIC, LDDAP,

and Payroll Registry to Land
Bank, and have DV stamped
received
1.23 Receives and download

payroll registry for crediting of 24-36 hours Landbank
salaries/allowances/other Employee
compensation to employees’
respective accounts
2. Receive
Salaries to
thru LBP
Bank
Account
If documentary requirements are complete, the total time of processing is 12 working hours.
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DOST-X
RECORDING OF OBLIGATION OF PAYMENTS
Office or Finance and Administrative Services

Division:
Type of G2G
Transaction:
Who may avail: Suppliers, Contractors, DOST-10 employees
1.Obligation Request and Status (ORS) / Budget Requisitioning Officer / Unit
Utilization Request and Status (BURS)
2.Disbursement Voucher (DV) / Purchase Order Accounting Section / Supply & Procurement
(PO) Section
3.Other supporting documents (SDs) as Requisitioning Officer / Unit
enumerated in COA Circular No. 2012-001

1.Submission of 1.1 Receives ORS/BURS None 20 minutes Budget Staff
documentary duly signed by the Head
requirements of the Requesting
Office, including copies
of DV/Payroll,
Contract/PO and other
SDs
1.2 Verifies completeness
of the documents. If
incomplete, return to
Requesting Office for
completion
1.3 If complete, verifies

availability of
allotment/budget. If
allotment is not
available, returns the
documents to the
office/personnel
concerned.
1.4 If allotment is available,

assigns number on the
ORS/BURS; fills in
specific item of expense
code, and records the
amount obligated in the
Registry of Allotment
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DOST-X
and Obligations
(RAO)/Registry of
Budget and Utilization
(RBU), and database of
Summary of Obligations
Incurred
1.5 Forwards ORS/BURS

and SDs to Budget
Officer
1.6 Reviews ORS/BURs 7 minutes Budget Officer

against SDs and signs
Box B certifying
availability of
allotment/budget
1.7 Returns ORS/BURS

with the SDs to Budget
Staff.
1.8 Gets the original copy of 3 minutes Budget Staff

the ORS/BURS for
maintenance/monitoring
of obligations, and
forwards the other
copies of ORS/BURS,
DVs, and SDs to the
Accounting Section for
processing of claims,
while forwards PO to
Supply & Procurement
Section
If documentary requirements are complete and allotment/budget is available, the total time ofprocessing is 30 minutes
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DOST-X
Issuance of Check or LDDAP-ADA
Office or Division: FASD - CASHIER

Type of G2B, G2G
Transaction:
Who may avail: DOST-X Permanent and non-permanent staff

1.Approved Disbursement Voucher with the Accounting
complete attached documents and complete
signature by the Direct Supervisor, Accountant
and the Agency Head
2.Complete signature of the List of Due and Accounting
Demandable Accounts Payable-Advice to Debit
Accounts (LDDAP-ADA)
PERSON
STEPS FEES TO PROCESSING
BE PAID TIME
1.Turned - over of the 1.1 The turned-over None 2 Days Cashier
Disbursement DV’s and LDDAP- (if all signatories
Vouchers and ADA shall be are present in the
LDDAP-ADA from checked first if it office)
Accounting office to has a complete
Cashier office. signature. 4 days (if some
1.2 If there are lacking signatories are
signature, the not present in the
documents shall office)
return to accounting
office for the -Land Bank of the
completeness of Philippines
lacking signatories. (Capistrano) cut-
off 12 pm every
working days.
2.Record the 2.1 All turned –over None Cashier

Approved complete signatories
Disbursement DV’s will be recorded
Vouchers to Report of to the RCI, CDR, CDJ
Check Issued (RCI), for the financial report
Check Disbursement for every month.
Record (CDR), and
Check Disbursement
Journal (CDJ).
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DOST-X
3. Preparing of 3.1 Checks are None Cashier
Check for the prepared upon
Disbursement receipt of approved
Voucher. Disbursement
Vouchers from
approving Officer.
The Check will be
prepared by printing
the name of payee,
amount in words,
date and the net
amount of the
transaction that is
indicated in the
approved
Disbursement
Voucher.
3.2 The check will be

attached to the DV
after the printing
and will be signed
by the Cashier
officer and the
Agency Head
4. Preparing of 4.1 An Advice of Checks None Cashier
Advice of Check Issued and Cancelled
Issued. will be prepared by
specifying the amount
of the Check issued
and cancelled if there
is one, with attached
complete pertinent
documents (DV, ORS,
PO and other
documents.)
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DOST-X
5. Copy of Approved 5.1 Advice of Check None Cashier
Advice of Check Issued, LDDAP-ADA
Issued, Check and and Check issued
LDDAP-ADA to will be submitted to
Land Bank and the Land Bank and
Bureau of the Bureau of the
Treasury. Treasury (BTR). It is
transmitted through
hard copy and a soft
copy (Flash Drive)
both to the Land
Bank and BTR.
If documentary requirements are complete, the total time of processing is 2-4 working days.
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DOST-X
Maintenance of Equipment, Building and associated utilities

Office or Finance and Administrative Services Division
Division:
Type of G2B, G2G
Transaction:
Who may avail: Employees of DOST-X
1.Request for Maintenance Form (FAS-GNS-F1) Concerned DOST-X Personnel
or Request for Repair of ICT Equipment (FAS-
ICT-F1)
PERSON
BE PAID TIME
1.Receiving of 1.1 Maintenance None 0.2 day Maintenance
completely filled- Committee receives the Committee
up Request for Request Form
Maintenance Form
2.Check-up of 2.1 Assigned staff of None 3 days Maintenance

reported failure Maintenance Committee
Committee conduct
check-up of reported
failure and fill-up
findings in the Request
Form
3.Prepare 3.1 Assigned staff of None 1 days Maintenance

Purchase Request Maintenance Committee Committee, Supply
and submit to prepares Purchase Officer
Supply Office Request and submit to
Supply Office
4.Repair of 4.1 If internal repair, None 15 days Maintenance
requested failure. assigned staff repairs the If outsourced, Committee, Supply
For outsourced requested failure. If refer to Officer
services, refer to outsourced services, Procurement
Procurement Supply officer process the Process
Process. Purchase Request.
5.Inspection and 5.1Inspection and None 0.8 day Inspection and

Acceptance Acceptance Committee Acceptance
and the End-user inspects Committee, End
the work done. User
If documentary requirements are complete, the total time of processing is 20 working days.
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DOST-X
Processing of Incoming Communications

To ensure proper documentation of incoming documents
Office or Office of the Regional Director
Division:
Type of G2C, G2G
Transaction:
Who may avail: Internal and External Customer
None
FEES PERSON
CLIENT STEPS PROCESSING
TIME
PAID
1.Submit a request 1.1 ORD Secretariat None 3 days Internal
or any kind of receives and Customer/ ORD
communication acknowledges the Secretariat/
document document Agency Head
addressed to the 1.2 ORD Secretariat
Agency Head records and keeps a
copy for filing
1.3 ORD Secretariat
uploads the
communication in the
TRACE system
1.4 ORD Secretariat
forwards the document
to the Agency Head or
the Officer-In-Charge for
approval and comments
1.5 ORD Secretariat tracks
the record file in TRACE
system and update it with
the comments/note from
the Agency Head
1.6 Deploy the acted original
communication document
to the routed personnel
and ask to receive it
Total Process Time: 3 days
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DOST-X
Processing of Outgoing Communications
To ensure that timely delivery of the outgoing documents to its proper recipients
Office or Office of the Regional Director
Division:
Type of G2C
Transaction:

None
FEES PERSON
TIME
PAID
1. Concerned unit 1.1 ORD Secretariat receives None 40 mins Internal
drafts and the document from Customer/ ORD
forwards the concerned unit Staff/ Officer-In-
letter to the 1.2 ORD Secretariat Forwards Charge-ORD/
Office of the to the Agency Head for the Regional
Regional approval Director
Director for 1.3 Once signed/ approved,
approval/ ORD Secretariat records
signature and files the
communication letter
1.4 ORD Secretariat encodes
the document in the
TRACE system
1.5 ORD Secretariat facilitates
the sending of the
communication document to
the official address of the
recipient or email address if
done via email
1.6 Copy may be furnished to
the other agencies as
instructed
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DOST-X
Process: Internal Customer Satisfaction Survey
Office or Division: Office of the Regional Director – Planning, Monitoring, Evaluation and
QMS (ORD-PMEQ)
Who may avail: DOST-10 Staff
1.Accomplished QMS F3 QMS Forms Manual
FEES PERSON
TIME
PAID
1.Accomplish QMS 1.1 Distribute the online None 5 minutes CSS Focal
F3, Internal Customer survey forms Person, PMEQ
Satisfaction Form via
Google Form or other
online methods 1.2 Consolidates the None 1 day CSS Focal
internal customer Person, PMEQ
feedback &
prepares summary
of every quarter and
submits
consolidated report
to PMEQ for
reporting to the
ManCom
Note: If there are

feedback that needs
immediate action, the
concerned staff/attending
staff may report the
matter directly to the
supervisor and the
supervisor addresses the
concern or elevate it to
1.3 Reports the result of None 30 minutes PMEQ
the Internal Customer
Satisfaction Survey to
the ManCom for
information and
appropriate action
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DOST-X
1.4 Takes appropriate None 1 day ManCom
action on the results
of the Internal
Customer Feedback
reported by PMEQ
2. Get feedback 2.1 Disseminates the None 1 day CSS Focal

Person, PMEQ
from the results of the results of the overall
Internal Customer quarterly summary of the
Satisfaction Survey internal CSS through
email
Total Process Time: 3 days and 33 minutes
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DOST-X
Submission of Quarterly OPCR Accomplishment Reports
Office or Division: Office of the Regional Director – Planning, Monitoring, Evaluation and QMS
(ORD-PMEQ)
Who may avail: DOST-10 Staff
1. Filled-out OPCR Accomplishment Form PMEQ
FEES PERSON
TIME
PAID
1.Accomplish the 1.1Receives the None 1 day Planning
DOST-X Quarterly accomplishment reports (deadline is Officer, PMEQ
OPCR every 25th day
Accomplishment of the 3rd
report Form via month of the
PMEQ googlesheet quarter)
and signed hard copy
1.2Reviews and validates None 2 days Planning

the reports submitted Officer, PMEQ
2. Receive 2.1Provides feedback to the None 30 minutes Planning

feedback of the submitting unit if report is Officer, PMEQ
reports submitted, accepted or lacking
whether its
accepted or needs
additional
information
3.Submit additional 3.1Receives additional data None 4 hours Planning

information or data, if to the accomplishment (additional Officer, PMEQ
applicable data may
come from
more than one
unit)
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DOST-X
4.Wait for the signed 4.1 Finalizes the Quarterly None 1 day Planning
summary of the OPCR Accomplishment and Officer, PMEQ
quarterly report facilitates approval
None
4.2 Semestral reports are
presented during the
semestral PMT Meeting for
review and approval
4.3 Disseminates the None 1 hour

approve OPCR Report for
reference, via email
Total Process Time: 4 days, 5 hours and 30 minutes
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DOST-X
FEEDBACK AND COMPLAINTS MECHANISM:

How to send feedback Clients may tender their feedback by accomplishing the
DOST-10 Customer Satisfaction Survey Form which is
available at the DOST-10 guard house or may be requested
from Public Assistance and Complaints Desk (PACD).
How feedbacks are processed Feedbacks are collated and analyzed using the DOST-10
CSS Management System. The results are automatically
generated through the system and reported on a quarterly
basis.
The result of the CSS summary/results is being reported

during the Management Reviews.
How to file a complaint and how VERBAL COMPLAINTS:

complaints are processed. 1. Approach our Chief Administrative Officer or any of our
ARTA or EODB Focal Persons
a. Engr. Romela N. Ratilla – Chief, TSD
b. Liza A. Macapayad – Chief, FASD
c. Engr. Frumencio B. Quiblat, Jr. – QM, ISO/IEC 17025
2. State your complaint and wait for the Officer’s response to
the complaint.
WRITTEN COMPLAINTS:
The complainant may send her/his complaints to the DOST-X
Regional Director with the address indicated below:
USEC. SANCHO A. MABBORANG

Officer-in-Charge /
Undersecretary for Regional Operations
DOST-X
J.V. Seriňa St., Carmen, Cagayan de Oro City
Tel. # (088) 858-3931

Address: Bahay Ugnayan, J.P. Laurel Street Malacañang, Manila
Telephone Nos.:
1. +63(2)-8736-8645
2. +63(2)-8736-8603
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DOST-X
3. +63(2)-8736-8629
4. +63(2)-8736-8621(Fax)
Accelerando), 395 Senator Gil J. Puyat Avenue, 1200
Makati City, Philippines
Telephone Nos.:
1. +63(2)-478-5091
2. +63(2)-478-5099
79
REGIONAL OFFICE NO. XI
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3
DOST REGIONAL OFFICE XI PROFILE
Mandate:
The Department of Science and Technology (DOST) mandate is to provide central
direction, leadership and coordination of scientific and technological efforts and
ensure that the results therefrom are geared and utilized in areas of maximum
economic and social benefits for the people.
Vision:
The Department of Science and Technology, Regional Office XI (DOST XI) envisions an
agile and proactive organization with mastery in providing excellent public service
through Science, Engineering, Technology and Innovation (SETI) for inclusive and
sustainable development of Mindanao by 2025.
Mission:
The Department of Science and Technology, Regional Office XI (DOST XI) has a mission
to inspire and transform communities through Science, Engineering, Technology and
Innovation (SETI).
Service Pledge:
The Department of Science and Technology, Regional Office XI (DOST XI) is committed
to provide gender-responsive products and services to both the government and
private sectors in Mindanao with the highest standards of quality and reliability within
our capabilities and resources according to customer and all applicable regulatory and
statutory requirements, plan actions to address risks and opportunities, and to
continually improve the effectiveness of our QMS at all time in order to meet customer
satisfaction.
Employees and staffs embody the following values:
Relevance, Excellence, Cooperation, Integrity, Professionalism, Effectiveness (cost),

and Service Innovation (RECIPES)
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4
REGIONAL OFFICE XI
Small Enterprise Technology Upgrading Program
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5
The SETUP is a nationwide strategy of the Department of Science and Technology to address the needs
and requirements of enterprises through technology and equipment upgrading, strengthening of
innovation capability, increasing productivity, and producing quality products to contribute in the
attainment of sustainable and inclusive growth in the countryside.
Office or Division: Technical Services Division
Type of Transaction: G2C – Government to Citizen
Who may avail: Micro, Small and Medium Enterprises (MSME) owned by Filipino citizens, Local
Government Units (LGU), Civil Society Organizations, and Academic Institutions
with attached business-like operating units
Letter of interest to avail to SETUP financial Own / DOST XI

assistance (1 original)
Filled-out Technology Needs Assessment Form (1 DOST XI

original)
GAD Checklist for Science and Technology DOST XI

Interventions in MSMEs (1 original)
Full blown project proposal in the standard SETUP Own / DOST XI
format (1 original)
Bio-Data Own
Copy of current business permit and/or licenses (1 Office of the City/Municipal Mayor
certified true copy)
Copy of registration of business name with DTI and/or Department of Trade and Industry (DTI) or Securities
SEC and/or CDA and Exchange Commission (SEC) or Cooperative
(1 certified true copy) Development Authority (CDA)
Audited Financial Statements for the past three (3) Bookkeeper (Notarized) or CPA
years of the company/beneficiary, name as indicated
in the proposal in the comparative form (1 certified
true copy)
Disclosure of other related business and the extent of Own

ownership if any
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Work and financial plan and sources and details of Own
proponent’s equity participation in the project
A sworn affidavit that none of its incorporators, Lawyer

organizers, directors or officials is an agent or related
by consanguinity of affinity up to the fourth civil
degree to the officials of DOST authorized to process
and/or approve the proposal, MOA and the release of
funds (1 original)
Three (3) quotations from suppliers/fabricators (1 Suppliers

original per quotation)
Complete technical design/drawing of the equipment Own

to be purchased/fabricated (1)
Plant layout showing the process flow, if applicable Own

(1)
Barangay certification of permanent residence Barangay Center
Checking account for projects with repayments Land Bank of the Philippines
37 post-dated checks for repayment on the dates Land Bank of the Philippines
agreed
For Cooperatives / Associations: Own
Board resolution authorizing the borrowing and

designating authorized signatories for the financial
assistance (1 original)
Authenticated copy of the articles of incorporation SEC or CDA

showing original incorporators/organizers and the
secretary’s certificate for incumbent officers, together
with the certificate for filling with SEC / Certificate of
approval by CDA (1 original)

Part I
1. Inquires at the 1.1. Provides None 1 Hour Provincial S&T Director

Technical Services necessary (PSTD)
Division (TSD / CSTC / information/ Provincial Science and
PSTC) checklist of Technology Center
requirements (PSTC) Staff
based on latest
guidelines
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2. Provides 2.1. Evaluates the None 1 Hour PSTD
data/documents of completeness of PSTC Staff
firm/MSME and access firm’s/MSME’s
for data gathering submission based

during TNA on checklist;
proceed only if
complete. Notifies
firm/MSME of
lacking document,
if any.
2.2. Schedules and PSTD

conducts 1 Day PSTC Staff
Technology
Needs Regional Office
Assessment Representative
(TNA)
3. Submits project 3.1. Receives and None 1 Day PSTD

proposal, attend evaluates the PSTC Staff
technical evaluation of project proposal
the proposal submitted
3.2. Schedules and 1 Day PSTD
and submit documents
facilitates conduct PSTC Staff
as required by RTEC (if
any) of Review and
Regional Project
Technical
Management Office
Evaluation
(RPMO) Staff
Committee
(RTEC) RTEC (outsourced
deliberation; experts)
receives additional
documents
required by RTEC
3.3. Receives and

reviews RTEC
recommendation 13 Days
RPMO Staff
for approval along
complete
documents (RTEC
submits report to
DOST XI _WDs
after deliberation)
3.4. Approves project

proposal and
notifies
firm/MSME 4 Hours
DOST XI Executive
Committee
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4. Attends orientation on 4.1. Facilitates drafting None 2 Days PSTD
and sign Memorandum of MOA between PSTC Staff
of Agreement (MOA) DOST XI and
cooperator for
approved project
proposals
4.2. Schedules RPMO Staff

orientation and DOST XI Regional
signing of MOA Director
4.3. Facilitates
notarization of RPMO Staff
MOA
4.4. Facilitates release

of funds to RPMO Staff
firm/MSME based
approved project
proposal
5. Provides official receipt 5.1. Receives and None 30 Minutes RPMO Staff
of funds released by reviews the official
DOST XI along with 37 receipt, PDCs and
Post-Dated Checks waiver to tag Land
(PDCs) based on Bank Account
refund schedule stated
in the MOA and signed 5.2. Issues
Waiver to Tag Land acknowledgement 30 minutes RPMO Staff
Bank Account receipt of PDCs
5.3. Deposits the funds

to the 1 hour Cashier
firm’s/MSMEs’ Finance and
tagged account Administrative Services
Division
Manager, Land Bank of

the Philippines (LBP)
Part II
6. Submits Purchase 6.1. Verifies with None 1 day RPMO Staff

Order (PO) and supplier the
Statement of Account veracity of the
(SOA) from supplier submitted POs
together with a and SOA
request to untag funds
based on the amount RPMO Staff
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indicated in PO and 6.2. Prepares 1 day
SOA Certification for
Untagging
RPMO Staff
6.3. Submits to LBP 1 hour
the approved
certification to
facilitate the
untagging
7. Purchases the 7.1. Conducts None 1 day PSTD

equipment/ materials/ inspection/test-run PSTC Staff
supplies/ services and tagging of the
based on the equipment / RPMO Staff
approved LIB as materials /
indicated in the MOA supplies and DOST XI Regional
verifies the Inspector
approved
specifications as
indicated in the
MOA
7.2. Prepares and 1 day RPMO Staff

facilitates the
signing of
Inspection Report,
Inventory of
Equipment and
Acknowledgement
Receipt of
Equipment (ARE)
8. Submit liquidation 8.1. Receives and None RPMO Staff

documents of the reviews the 1 day
funds received from completeness of
DOST XI (Report of the liquidation
Disbursement, Official documents based
Receipts, and duly on the latest
signed Audited Guidelines
Financial Report from
an independent CPA) 8.2. Receives the 30 minutes
and return any unexpended RPMO Staff
unexpended amount amount
to DOST XI
8.3. Issues official 30 minutes
receipt DOST XI Cahier
Note:
Liquidation of
funds shall be
one year from
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the release
(covers the
procurement
stage)
9. Funds the issued 16.1. Issues Official None 1 day RPMO Staff
monthly PDCs based on Receipt for the DOST XI Cashier
the approved refund verified successful Note: 37 months
schedule transaction repayment
period
*Total Processing Time for Part I is at least 19 working days.
Total Processing Time for Part II is at least 6 days and 2 hours excluding the procurement stage, liquidation
process, and the repayment period of the SETUP Funding assistance.
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REGIONAL OFFICE XI
Technology Training Assistance
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Technology Training Assistance
A technical assistance program focused on human resource development, training, skills, capability
enhancement and satisfying technology gaps in the region by tapping S&T experts within the region
and from various RDIs and councils for productivity improvement of the firms.
Office or Division: DOST XI - Technical Services Division

Who may avail: Micro, Small and Medium Enterprises (MSMEs), Academe, Private Entity, Local
Letter of request on training DOST XI – Technical Services Division
Ingredients and utensils needed for the conduct of
training.
1. Inquires at the 1.1 Informs the FREE 30 minutes CSTC Staff
Technical Services customer about CSTC Davao City
Division the program, the
(TCU/CSTC/PSTC) qualifications/requ PSTC-DS Staff
and submits request irements needed PSTC Digos City
on training addressed and other
to Regional Director. information. PSTC-DN Staff
PSTC Tagum City
1.2 Receives the 5 minutes
document. PSTC-DO Staff
PSTC Mati City
1.3 Training Needs 4 hours
Assessment is PSTC-DdO Staff
conducted in PSTC Nabunturan
order to assess
technical PSTC-DOcc Staff
feasibility, PSTC Malita
background
information of
customer and
level of priority.
1.4 Request is 1 hour

endorsed to office
of the Regional
Director duly
recommended by
ARD-TSD.
1.5 If approved, 30 minutes

request is
processed. If
disapproved,
customer is
informed in
writing.
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2. Provides data/ 2.1 Receives 1 hour CSTC Staff
information on data/information CSTC Davao City
requested training by for preparation of
submitting signed the requested PSTC-DS Staff
Terms of Reference training. PSTC Digos City
and Customer Profile.
3. Provides training 3.1 Coordination with 1 day PSTC-DN Staff
venue and materials. resource PSTC Tagum City
speakers/ trainers
and finalization of PSTC-DO Staff
training schedule PSTC Mati City
4. Accomplishes and 4.1 Facilitates the 30 minutes PSTC-DdO Staff

submits evaluation. filling-up of PSTC Nabunturan
Attendance
Sheet. PSTC-DOcc Staff
PSTC Malita
4.2 Actual conduct of 1 day
training.
4.3 Facilitates filling- 25 minutes

up of Customer
Satisfaction
Feedback Form
TOTAL FREE 3 days
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REGIONAL OFFICE XI
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This is a continuing program to respond to the pressing needs of the local SMEs, industries, and
potential investors in the region. Services include the following:
● Manufacturing Productivity Extension (MPEX) Program

● Consultancy for Agricultural Productivity Enhancement (CAPE) Program
● Food Safety (FS) Program
● Packaging and Labelling Assistance Program (PL)
● Consultancy for Agriculture and Manufacturing Productivity Improvement (CAMPI) Program
● Cleaner Production Technology (CP)
● Energy Audit (EA) Program
● ISO 9001:2015 QMS Awareness and Documentation Consultancy Program
Office or Division: DOST XI - Technical Services Division

Type of Transaction: G2B
Who may avail: Micro, Small and Medium Enterprises (MSMEs) belonging to DOST industry priority
sectors.
Request letter on consultancy addressed to the DOST XI – Technical Services Division
Regional Director.
Terms of Reference and Customer Profile Record.
1. Inquires at the 1.1 Informs the FREE for 30 minutes CSTC Staff
Technical Services customer if a slot limited slots CSTC Davao City
Division is available, per year.
(TCU/CSTC/PSTC) qualifications/requ PSTC-DS Staff
and submits request irements needed, PSTC Digos City
letter on consultancy and other
addressed to the information. PSTC-DN Staff
Regional Director. PSTC Tagum City
1.2 Receives the 5 minutes
document. PSTC-DO Staff
PSTC Mati City
1.3 If disapproved, 30 minutes
inform customer PSTC-DdO Staff
through writing. If PSTC Nabunturan
approved, letter of
endorsement is PSTC-DOcc Staff
prepared for the PSTC Malita
Regional Director.
CSTC Staff
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2. Provides access of 2.1 PSTC/CSTC/ 1 day CSTC Davao City
firm/ enterprise to TCU conducts
consultants and initial evaluation PSTC-DS Staff
DOST XI for data in order to assess PSTC Digos City
gathering, initial technical
assessment and feasibility, PSTC-DN Staff
monitoring of the background PSTC Tagum City
implementation of information of
recommendations. customer and PSTC-DO Staff
level of priority. PSTC Mati City
Attends orientation
and initial discussion 2.2 Coordinates with PSTC-DdO Staff
of findings, progress resource 1 day PSTC Nabunturan
report presentation, speakers/ trainers
training/ lecture (if (if applicable) and PSTC-DOcc Staff
applicable), and final finalizes schedule PSTC Malita
meeting with
consultants and 2.3 Facilitates the 30 minutes
DOST XI. filling-up of
Attendance
Sheet.
2.4 Facilitates actual 3-6 months

conduct of
consultancy.
3. Accomplishes and 3.1 Submits 1 day

submits evaluation. accomplishment
report and
conducts
monitoring.
3.2 Facilitates filling- 25 minutes

up of Customer
Satisfaction
Feedback Form
TOTAL Free for 3-6 months

limited slots (actual
per year. consultancy)
3 days, 2 hours
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REGIONAL OFFICE XI
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The packaging and labeling services of DOST XI aims to assist SMEs to (a) develop and enhance their
existing labels, (b) to provide protection of their product from damage , (c) to provide complete
information on the product’s label, (d) to help bring their product from its source to place of consumption
at the minimum cost possible.
Office or Division DOST XI
Classification Highly technical
Type of Transaction G2C, G2B and G2G
Who may Avail Small and Medium Enterprises (SME)
1. Letter of request for assistance City Science and Technology Center (CSTC)/
Provincial Science and Technology Centers
(PSTC)
2. Old Label (if any) Client
3. Old Packaging (if any) Client
4. Accomplished Packaging Design City Science and Technology Center (CSTC)/

Brief Form Provincial Science and Technology Centers
(PSTC)
CLIENT STEPS AGENCY FEES TO BE PROCESSING RESPONSIBLE

ACTION PAID TIME PERSON
1. Inquires at the 1.Provides Free (no fees 30 minutes CSTC Staff

Technical Services information required)
Division CSTC Davao City
(TSD/CSTC/PSTC)
PSTC-DS Staff
PSTC Digos City
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PSTC-DN Staff
PSTC Tagum City
PSTC-DO Staff
PSTC Mati City
PSTC-DdO Staff
PSTC Nabunturan
PSTC-DOcc Staff
PSTC Malita
2. Fills-out Packaging 2.Receives Free (no fees 15 minutes CSTC Staff

Design Brief (PDB). PDB required)
CSTC Davao City
PSTC-DS Staff
PSTC Digos City
PSTC-DN Staff
PSTC Tagum City
PSTC-DO Staff
PSTC Mati City
PSTC-DdO Staff
PSTC Nabunturan
PSTC-DOcc Staff
PSTC Malita
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3. Submits brief 3.Receives old Free (no fees 5 minutes CSTC Staff
together with old label required)
label and container CSTC Davao City
of product.
PSTC-DS Staff
PSTC Digos City
PSTC-DN Staff
PSTC Tagum City
PSTC-DO Staff
PSTC Mati City
PSTC-DdO Staff
PSTC Nabunturan
PSTC-DOcc Staff
PSTC Malita
4. Arranges 4.Meets with Free (no fees 30 minutes CSTC Staff

meeting/consultation client required)
with designer thru CSTC Davao City
CSTC/PSTC Staff.
PSTC-DS Staff
PSTC Digos City
PSTC-DN Staff
PSTC Tagum City
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PSTC-DO Staff
PSTC Mati City
PSTC-DdO Staff
PSTC Nabunturan
PSTC-DOcc Staff
PSTC Malita
5. Discusses details 5.Facilitates Free (no fees 30 minutes CSTC Staff

and requirements requirements required)
with label designer. of client CSTC Davao City
PSTC-DS Staff
PSTC Digos City
PSTC-DN Staff
PSTC Tagum City
PSTC-DO Staff
PSTC Mati City
PSTC-DdO Staff
PSTC Nabunturan
PSTC-DOcc Staff
PSTC Malita
6. Design will be 6.Turnovers Free (no fees 5 minutes CSTC Staff

submitted to the design to required)
CSTC/PSTC Staff for client CSTC Davao City
turnover to client.
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PSTC-DS Staff
PSTC Digos City
PSTC-DN Staff
PSTC Tagum City
PSTC-DO Staff
PSTC Mati City
PSTC-DdO Staff
PSTC Nabunturan
PSTC-DOcc Staff
PSTC Malita
7. Checks design drafts 7.Facilitates Free (no fees 15 minutes CSTC Staff
with CSTC/PSTC checking of required)
Staff. label design CSTC Davao City
PSTC-DS Staff
PSTC Digos City
PSTC-DN Staff
PSTC Tagum City
PSTC-DO Staff
PSTC Mati City
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PSTC-DdO Staff
PSTC Nabunturan
PSTC-DOcc Staff
PSTC Malita
8. Receive final design 8.Provide Free (no fees 5 minutes CSTC Staff
from CSTC/PSTC information to required)
Staff. client re the CSTC Davao City
final design
PSTC-DS Staff
PSTC Digos City
PSTC-DN Staff
PSTC Tagum City
PSTC-DO Staff
PSTC Mati City
PSTC-DdO Staff
PSTC Nabunturan
PSTC-DOcc Staff
PSTC Malita
9. Accomplish and 9.Receive Free (no fees 15 minutes CSTC Staff

submit customer CSF required)
satisfaction form CSTC Davao City
(CFS).
PSTC-DS Staff
PSTC Digos City
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PSTC-DN Staff
PSTC Tagum City
PSTC-DO Staff
PSTC Mati City
PSTC-DdO Staff
PSTC Nabunturan
PSTC-DOcc Staff
PSTC Malita
TOTAL Free (no fees 2 Hours and 30

required) minutes
*Processing time is at least twenty (20) working days after submission of all requirements by client. An
additional five (5) working days will be necessary for label design due to marketing research and product
requirements. Final label design will be received five (5) after submission of first draft and discussion with
client.

Monday – Friday
8:00 a.m. – 12:00 noon
1:00 p.m. – 5:00 p.m.
NO NOON BREAK
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REGIONAL OFFICE XI
Provision of DOST-Science Education Institute (DOST-SEI)
Undergraduate Scholarship
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1. Provision of DOST-Science Education Institute (DOST-SEI) Undergraduate
Scholarships
The objectives of the DOST-SEI Undergraduate Scholarship Program is to finance the education of
talented and deserving students who will pursue Bachelor’s degree program in the priority areas
of science, technology, engineering and mathematics, and to ensure a steady, adequate supply of
qualified S&T human resources who can steer the country towards national progress.
This is implemented by the DOST-SEI in collaboration with the DOST Regional Offices.
Office or Division: DOST XI Technical Support Services Division–

Scholarship Section
Type of Transaction: Government-to-Citizens (G2C)
Who may avail: see Table below
RA 7687 Merit RA 10612
The applicants must be: Scholarshi Scholarshi Scholarshi
p p p
1. natural-born Filipino citizen; ✔ ✔ ✔
2. poor, talented and deserving student who belongs
to a family whose socio-economic status does not ✔ ✘ ✘
exceed the set values of certain indicators;
3. UNDERGRADUATE
a. member of the top five percent (5%) of the
Non-STEM strand senior high school
✔ ✔ N/A
b. member of the STEM strand senior high school
graduating class;
JUNIOR LEVEL
a. REGULAR Third Year college student in an
identified priority S&T course at an identified
university for the current school year; and
b. Must have a general weighted average of at ✔ ✔ ✔
least 83% or its equivalent and with no
conditional or failing mark in the first two years
in college including in the midyear terms, if
enrolled
4. resident of the municipality for the last four (4)
years or longer; ✔ ✘ ✘
5. of good moral character and in good health; and ✔ ✔ ✔
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6. Do not have any post-secondary or undergraduate
units (UNDERGRADUATE ONLY); or
Have not taken any DOST-SEI Scholarship

Examination; or
Have taken the DOST-SEI Undergraduate ✔ ✔ ✔

Examination but did not qualify for the scholarship;
or
Have qualified for the DOST-SEI Undergraduate

Scholarship but did not avail of the award.

1. Fully accomplished DOST-SEI https://www.science-scholarships.ph/
Undergraduate Scholarship
Application Form through the e-
Scholarship Application System
(virtual)
2. Parent/s proof of income:
2.1 Parent/s latest Income Tax Return Bureau of Internal Revenue
or BIR Form 1701 or 2316 (1
photocopy); or
2.2 Employment Contract for OFW (1 Employers of the applicant’s parents
photocopy); or
2.3 BIR Certification of Tax Exemption Bureau of Internal Revenue
(1 photocopy); or
2.4 Certificate of Indigency (1 Office of the Barangay Captain
photocopy)
3. Form C - Certificate of Good Moral School/University where the applicant is currently
Character (1 original) studying
4. Form D - Certification of Good School/University clinic where the applicant is currently
Health (1 original) studying or barangay clinic or hospitals
5. Form E1/E2 - Principal’s Certification School/University where the applicant is currently
(1 original) studying
6. Form F - Certificate of Residency (1 Office of the Barangay Captain
original)
7. Form G - Parent’s Certification (1 Parents of applicant
original)
8. Form H - Applicant’s Certification (1 Applicant
original)
9. Form I - Signed Declaration by Parent and applicant
Applicant and the Parents/Legal
Guardian (1 original)
10. One recent 3.5 cm x 4.5 cm Applicant’s preferred photo center
(Passport size) pictures
11. Birth Certificate (1 photocopy) Philippine Statistics Authority
12. Affidavit of Guardianship (if with legal Notary Public

guardian) (1 photocopy)
13. Certified Copy of Student’s School/University where the applicant is currently
Permanent Record (Form 137) or studying
Report Card (Form 138) for Grades
9, 10 and 11
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CLIENT STEPS
STEP 1. REGISTRATION
1.1 Access the Dissemination of
Scholarship
online system information on the none 5 min.
Section Staff,
found at availability of the
CLIENT STEPS
https://www.s system to all Technical Support
cience- Grade 12 senior Services Division
scholarships. high schools in the
ph/ region S&T Promotions,
Technical Services
Division
1.2 Register by The system will
inputting the email the applicant
full name, with the link where
S&T Scholarship E-
birthday, and the applicant can none
Application System
valid email answer the
address. eligibility
questionnaire
STEP 2. ELIGIBILITY
2.1 Go to the link The system will
sent in the evaluate whether
applicant’s the applicant
email address satisfies the
and answer eligibility
completely requirements of
and honestly the scholarship
the eligibility programs.
questionnaire
s If the applicant
satisfies the
eligibility
requirements:
Provide the S&T Scholarship E-
none 5 min.
applicant with the Application System
Application ID and
the link for the
online application
form.
If the applicant
DID NOT satisfy
the eligibility
requirements:
Disqualify the
applicant and
provide the reason
for disqualification
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STEP 3. FILLING OUT OF APPLICATION
3.1 Generate a The system will
downloadable evaluate the
S&T Scholarship
application inputted 10 min. or depends
none E-Application
form (Form C information and on the applicant
System
– Form I) decide the
scholarship
CLIENT STEPS
3.2 Have the program the
forms signed applicant may
by the apply to.
appropriate
signatories.
3.3 Inputs all

information
required by
the online
system
STEP 4. UPLOADING OF DOCUMENTARY REQUIREMENTS

4.1 Uploads the The system will
signed check the
application completeness of
forms the uploaded depends on the S&T Scholarship E-
none
together with documents. applicant Application System
the other
documentary
requirements
STEP 5. VERIFICATION OF DOCUMENTARY REQUIREMENTS SUBMITTED
5.1 Waits for the The Regional staff
results of the shall verify the
verification grades and all
and validation other documents
of all submitted by the
Scholarship
documentary applicant.
Section Staff,
requirements more or less 5
none Technical Support
The DOST-SEI months
Services Division
shall validate the
verified
applications for
deliberation and
announcement of
qualifiers.
STEP 6. ANNOUNCEMENT OF QUALIFIERS
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6.1 Announceme Complete list of
nt of the qualifiers will be
qualifiers of posted at the
Scholarship
the DOST XI website
Section Staff,
Scholarship and other social
Technical Support
Examination media platforms;
Services Division
an official press none 3 days
release will be
S&T Promotions,
posted and
Technical Services
announced on local
Division
newspapers and
radio stations.

CLIENT STEPS
Qualifiers will be
notified through a
letter of award to
be sent to their
registered email
address.
STEP 7. ORIENTATION AND SIGNING OF SCHOLARSHIP AGREEMENT
7.1 Attends Conducts
Orientation Orientation and Scholarship
and Signing of Signing of Section Head and
Scholarship Scholarship none 4 hours/session Staff,
Agreement Agreement through Technical Support
online platforms or Services Division
face-to-face.
7.2 Claims Enrollment Letter
Enrollment/ signed by the RD
Endorsement will be sent to
letter and university/college
Letter of for scholars who
Introduction will enroll within the
for opening a region. Letter of
bank account Endorsement
signed by the RD
will be sent to the Scholarship
receiving DOST Section Staff
ROs or to SEI for none 30 minutes Technical Support
scholars who will Services Division
enroll outside the
region.
The Letter of
Introduction will be
submitted to the
qualifier’s preferred
Lanbank branch for
the opening of
account.
TOTAL Free (no 5 month, 4 hours
fees and 50 minutes
required)
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REGIONAL OFFICE XI
Laboratory Testing and Calibration Services
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1. Laboratory Testing and Calibration Services
Provision of microbiological, physical and chemical testing and calibration services to industries, MSMES,
processors, researchers, students and interested parties in the region.
Office or Division Regional Standards and Testing Laboratory-Davao (RSTL-Davao),

Technical Support Service Division
Classification Highly Technical Transaction
Type of Transaction G2C, G2B, G2G
Who may Avail Industries, MSMES, processors, researchers, students, individuals

Request Forms (3 Original Copies) Sample
Receiving/Releasing,
DOST XI Regional Office
Chemistry Laboratory Conditions
For Water Samples:
● Samples must be properly packed and labeled. Customer
● Sample size must be at least one (1) liter per sample. Customer
● Samples must be chilled during transport. Customer
For Wet Samples:

● Sample size must be at least one (1) kg per sample. Customer
For Dry Samples:

● Sample size must be at least 500 grams per sample. Customer
● For samples intended for Nutrition Facts analysis, sample size must Customer
be at least one (1) kg per sample.
Microbiology Laboratory Conditions

For Water Samples:
● One (1) sterile sampling bottle per sample must be picked-up a day Microbiological Testing
before the schedule. A copy of the sampling protocol must be Laboratory
secured.
Customer
● Samples must be completely labeled (Source, Date of Collection,
Time of Collection) upon submission. Customer
● Samples must be chilled during transport. Customer
● Samples must be submitted to RSTL-Davao not later than 6 hours
after collection
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For Food Samples:
Customer
● Sample size must be at least 250 grams per sample.
Shelf Life Testing Laboratory

● Schedule for submission must be pre-arranged. Shelf Life Testing
● Sampling test and scheme must be discussed with customer prior Laboratory
sample submission
Customer
● Customer must pay in advance ₱2,500.00 of ₱11,000.00 upon
submission of three (3) different batches @ 500g/batch for
standardization check.
● The microbial and chemical results of the 3 batches should comply

with the specified microbiological and chemical criteria based on Shelf Life Testing
regulatory guidelines. Laboratory
● Must fully pay the remaining ₱8,500.00 of ₱11,000.00 upon Customer

submission of the required number of samples (from 1 batch) for the
shelf-life testing proper.
Shelf Life Testing
● Must pass the initial testing of submitted samples. Laboratory
Calibration Laboratory
For Tank Trucks (Lorry/Trailer):
● Calibration schedule must be pre-arranged. Calibration Laboratory
Customer
● Present (1) photocopy of recent vehicle registration and (1)
photocopy of previous calibration certificate on the day of calibration
together with the approved reservation form.
● Sample must be clean and free from fumes, petroleum products, Customer
and all compartments filled with water according to its capacity.
● Level gauge nuts must be loosened. Customer
● All support brackets must be removed and must be free from any Customer
sharp edges.
● Cover of all compartments must be removed before calibration. Customer
For Calibrating Buckets, Proving Tanks, Storage Tanks and Glasswares:

● Samples must be clean and free from fumes and petroleum
products. Customer
● Samples must be free from leaks and physical defects (dents, weak
gauge support, etc.) Customer
● Samples must bear identification mark(s)/serial number.
Customer
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4
For mass and length calibrations:
● Samples must be clean. Customer
● Samples must have serial number (SN) or bear identification Customer
mark(s).
Customer
● Samples must have no defects.
For thermometry calibrations:

● Liquid-in-glass thermometer samples should be clean, with no Customer
defects (Break/crack in glass).
● Graduations and numbers must be clear. Customer
● Liquid in the thermometer should not have a break or separation. Customer
● Digital thermometers and thermohygrometers should have clear
Customer
LED displays and free from defects (broken screen and clear
energized batteries)
● Dial Bi-metallic Thermometers should be free from defects (dial Customer
needles should not be loose, glass covers should be free from
cracks)
● Digital Bi-metallic thermometers should have clear displays and Customer
should have energized batteries.
Customer
● RTD’s (resistance temperature detectors) should have
thermocontroller displays attached to the sample together with
power supply cords. Customer
● Climatic chambers (ovens, incubators, refrigerators, freezers,
autoclaves, etc) should be in good working condition. Digital
displays and analog controls should be functional.
For small volume calibrations:

● Glasswares should be clean (free from foreign objects and stains). Customer
● Glasswares must be free from cracks.
● Marking/graduations on the glassware should be clear. Customer
● Micropipettes should be free from defects (dial counter should be Customer
Customer
functional).
CUSTOMER AGENCY ACTION FEES PROCESSING RESPONSIBLE PERSON

STEPS TO BE TIME
PAID
1. Submits 1.1 CRO checks the None 6 minutes Customer
sample/unit integrity and Relations Officer (CRO),
to the adequacy of the Receiving/Releasing Area,
Customer Technical Support Services
sample, and the
Relations Division
cost of the
Officer
(CRO). requested
service(s).
*Make sure to
identify the
test/calibration 1.2 CRO encodes
requirement(s). the information in
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5
the laboratory
**Make sure to information
provide
management
necessary
information to system.
the CRO
including, but not
limited to, 1.3 CRO generates
customer name, the request form
address, contact with the unique
number, email reference code.
address, and
sample
description. 1.4 CRO signs three
(3) original
copies of the
request form.
2. Reviews 2.1 Authorized None 5 Minutes Authorized Laboratory

details laboratory Personnel,
indicated in personnel Designated Laboratory*
the request reviews and
Calibration Laboratory,
form and signs the Technical Support Services
affix request form. Division
signature to
agree with 2.2 Authorized Chemical Testing
the Terms laboratory Laboratory, Technical
and personnel Support Services Division
Conditions of retrieves one (1)
Microbiological Testing
the original copy of Laboratory, Technical
laboratory. the request form. Support Services Division
Shelf Life Testing

*Make sure to *Make sure to sign Laboratory, Technology,
secure two (2) three (3) original Innovation, and Packaging
original and Development Center
signed copies of copies of the request
the request form form. Halal Verification Laboratory,
before Technology, Innovation, and
proceeding to Packaging Development
Step 3. Center
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6
3. Presents two 3. Accounting-in- None 3 Minutes Accounting-in-charge,
(2) original charge Finance and Administrative
and signed generates and Services Division
copies of the signs one (1)
request form copy of the
to the Order of
Accounting- Payment from
in-charge. the laboratory
information
management
*Make sure to system.
secure two (2)
original copies of
the request form *Make sure to sign
and 1 original one (1) original copy
copy of the of the Order of
Order of Payment.
Payment before
proceeding to
Step 4.
4. Presents one 4. Cashier issues Refer 3 minutes Cashier,

(1) original one (1) original to Cash Section Office
copy of the copy of the Official Table
Order of Receipt of of Fees
Payment and payment.
one (1)
original copy
of the *Make sure to secure
one (1) original copy
Request of the Order of
Form to the Payment and one (1)
Cashier and original copy of the
pay the total request form.
cost of
requested
service/s.
*Make sure to
secure one (1)
original copy of
the request form
and 1 original
copy of the
Official Receipt,
before
proceeding to
Step 5.
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7
5. Waits for the 5.1. Laboratory None Microbiological Authorized Laboratory
results until analyst conducts Testing: Personnel
the due date the requested 3-12 calendar days Designated Laboratory
indicated in test/service as (CD)
Calibration Laboratory,
the Request indicated in the Technical Support Services
Form. request form. Physico-chemical Division
Testing:
5.2. Laboratory 5-20 working days Chemical Testing
analyst prepares (WD)* Laboratory, Technical
Support Services Division
and signs two (2)
original copies of *For nutrition facts
Microbiological Testing
the Report of analysis, duration Laboratory, Technical
Analysis or may exceed 20 Support Services Division
Certificate of WDs due to
Calibration. cumulative Shelf Life Testing
duration of Laboratory, Technology,
analysis for each Innovation, and Packaging
5.3. Laboratory Development Center
technical parameter.
manager or Halal Verification Laboratory,
deputy reviews Halal Verification Technology, Innovation, and
and signs two (2) Testing: Packaging Development
original copies of 5-15 WDs Center
the Report of
Analysis or Shelf Life Testing:
Certificate of Duration of test
Calibration. varies based on
the shelf-life
5.4. Laboratory head classification of
or deputy food
reviews and
approves for Calibration: 5–
release two (2) 15 WDs
original copies of
the Report of
Analysis or
Certificate of
Calibration.
5. Claims 6. CRO releases one None 5 minutes Customer Relations Officer,

Report of (1) original and Receiving/Releasing Area,
Analysis or signed Technical Support Services
Division
Certificate of report/certificate
Calibration after customer has
and sign the signed in the
disposal logsheet.
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8
disposal
logsheet.
*Laboratory shall keep
one (1) original and
*Make sure to signed
present one (1) report/certificate.
photocopy of
either the
Request Form or
the Official
Receipt (OR) on
the due date
indicated in the
Request Form.
7. Accomplishe 7. CRO collects the None 3 minutes Customer Relations Officer

s Customer filled-out CSF and Receiving/Releasing Area,
Satisfaction checks if there are Technical Support Services
Division
Feedback complaints for
Form to proper action.
rate/evaluate
the services
of the
laboratory.
TOTAL For For total

total processing time,
fees, this includes
please sample
refer to submission,
Table testing/calibration
of service,
Fees. preparation and
signing of reports,
and report
releasing.
Microbiological
Testing:
3-12 calendar days
(CD)
Physico-chemical
Testing:
5-20 working days
(WD)*
*For nutrition facts

analysis, duration
may exceed 20
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9
WDs due to
cumulative
duration of
analysis for each
parameter.
Halal Verification
Testing:
5-15 WDs
Shelf Life Testing:

Duration of test
varies based on
the shelf-life
classification of
food
Calibration: 5–
15 WDs
Service and Fees
Microbiology Laboratory
FOOD PRODUCTS FEE (PhP)
Aerobic Plate Count (Pour Plate) 550.00
Yeast and Mold Count (Pour Plate) 550.00
Yeast and Mold Count (Rapid test) 800.00
Coliform, MPN 550.00
Coliform Count (Rapid test) 700.00
Escherichia coli, MPN 1,000.00
Coliform and Escherichia coli Count, MPN 1,550.00
Coliform and Escherichia coli Count (Rapid Test) 1,600.00
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0
Salmonella spp. Detection (Rapid test) 1,000.00
Staphylococcus aureus (Rapid test) 800.00
Enterobacteriaceae Count (Rapid Test) 1,000.00
Listeria spp. Detection (Rapid test) 2,200.00
Commercial Sterility 2,000.00
Campylobacter spp. Detection (Rapid Test) 2,500.00
WATER and WASTEWATER FEE (PhP)
Heterotrophic Plate Count (Pour Plate) 550.00
Coliform, MPN 550.00
Escherichia coli, MPN 1,000.00
Escherichia coli with Fecal Coliform, MPN 1,000.00
Fecal coliform, MPN 550.00
Pseudomonas aeruginosa, MPN 810.00
Package A: 1,100.00
Heterotrophic Plate Count + Coliform (Pour Plate, MPN)
Package B: 1,700.00
Heterotrophic Plate Count + Coliform + E. coli (w/ Fecal

Coliform) Pour Plate,MPN
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1
Package C: 1,200.00
Heterotrophic Plate Count + Coliform + Fecal Coliform (Pour

Plate,MPN)
Package D: 650.00
Total Coliform + Fecal Coliform (MPN)
PLANT SANITATION, MONITORING AND INSPECTION FEE (PhP)
Swab Test 550.00
Aerobic Plate Count (Pour Plate) 550.00
S. aureus Swab (Rapid Test) 800.00
Coliform & E. coli Swab (Rapid Test) 800.00
Yeast and Mold Count 550.00
AIR MICROBIAL LOAD FEE (PhP)
Yeast & Mold Count 550.00
Aerobic Plate Count 550.00
Chemistry Laboratory
FOOD PRODUCTS FEE (PhP)
Ash Content (Gravimetric Method) 550.00
Basic Nutritional Facts 6750.00
Crude Fat (Soxtec/Soxhlet Extraction) 1,200.00
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2
Crude Protein (Kjeldahl Method) 1,000.00
Free Fatty Acids (Titrimetric) 500.00
Moisture Content (Gravimetric Method) 400.00
Minerals/Trace Metal Content
Calcium (AAS)
1,920.00
Iron (AAS)
1,920.00
Sodium (AAS)
1,920.00
Potassium (AAS)
1,920.00
Copper (AAS)
1,920.00
Magnesium (AAS)
1,920.00
Nitrate 300.00
Nitrite 300.00
Nitrogen (Kjeldahl Method) 1,000.00
Nutritional Facts (Computation & Drafting of Nutritional Facts) 1,500.00
Nutritional Facts (Computation of Carbohydrates & Energy) 180.00
Potassium Sorbate (HPLC) 1100.00
Sodium Benzoate (HPLC) 1100.00
Sodium Chloride (Titrimetric) 700.00
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3
pH (pH meter) 325.00
Salinity (refractometer) 300.00
Total Titratable Acidity (Titrimetric Method) 560.00
Total Soluble Solids (refractometer) 360.00
Total Solids (Gravimetric) 400.00
Total Sugar (HPLC Method) 1,100.00
Water Activity 375.00
WATER FEE (PhP)
Copper (AAS) 1,000.00
Iron , Calcium, Sodium, Potassium 1,200.00
Magnesium (AAS) 1,200.00
Hardness/Total Hardness as Calcium Carbonate (Including 2,400.00

Magnesium)
Nitrate 300.00
Nitrite 300.00
pH 350.00
Total Dissolved Solids (TDS/Gravimetric) 600.00
Total Suspended Solids (Gravimetric) 650.00
Total Solids 400.00
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4
Turbidity 300.00
Conductivity 350.00
Color 300.00
Sulfate 300.00
Salinity 300.00
Halal Verification Laboratory
FOOD FEE (PhP)
Porcine DNA (Real-time PCR) 6000.00
BEVERAGE FEE (PhP)
Isopropanol Analysis 2500.00
Methanol Analysis 2500.00
Ethanol Analysis 2500.00
Porcine DNA Detection 6000.00
Shelf Life Testing Laboratory
FOOD/BEVERAGE PRODUCTS FEE (PhP)
Shelf Life Testing (Direct Method) 11000.00
Metrology and Calibration Laboratory
LENGTH DESCRIPTION / CAPACITY FEE (PhP)
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5
Caliper Up to 200 mm 950.00
Caliper 201 to 300 mm 1225.00
Caliper 301 to 600 mm 1400.00
External Micrometer up to 25 mm 700.00
External Micrometer 26 to 100 mm 800.00
Depth Micrometer 0 - 25 mm 750.00
Feeler Gauge 0.01 - 5 mm 300.00
Dial Gauge / Dial Test up to 20 mm 850.00

Indicator
Steel Rule up to 600 mm 850.00
Steel Rule 601 to 2000 mm 900.00
Dimensional Measurement Free nominal 500.00
Tape Measure up to 10 m 700.00
THERMOMETRY DESCRIPTION / CAPACITY FEE (PhP)
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6
Digital Thermometer (5 Test -30 to 600 degrees C 1700.00
Points)
Dial Thermometer (5 Test -30 to 600 degrees C 1700.00

Points)
Digital Thermometer (two -30 to 600 degrees C 1800.00

Probes)
LIG Thermometer (5 Test -30 to 200 degrees C 1700.00

Points)
Furnace/Ovens/Enclosures/c -30 to 300 degrees C 2100.00

old storage/water bath
Thermohygrometer 0 to 100 degrees C, 0 to 100 %RH 1550.00
HHhASDSDSygrometer 0 to 100 %RH 700.00
MASS DESCRIPTION / CAPACITY FEE (PhP)
Test Weights Class F1/F2 1 mg to 10 kg 600.00

(staineless Steel)
Test Weights Class F1/F2 20 kg 800.00

(staineless Steel)
Test Weights Class F1/F2 25 kg to 50 kg 1000.00

(staineless Steel)
Test Weights Class M 1 mg to 500 g 450.00

(chrome, brass, cast iron)
Test Weights Class M 1 kg to 10 kg 600.00

Test Weights Class M 20 kg to 50 kg 700.00

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7
Test Weights Class M > 50 kg 1500.00
Balance - Digital Below 1 tonne 1530.00
Balance - Digital 1 tonne and above 2000.00
Balance - Nondigital Below 1 Tonne 1200.00
Balance - Nondigital 1 tonne and above 2000.00
Truck Scale / Crane Scale / up to 100 tonne 2000.00

Batch Weigher
SMALL VOLUME DESCRIPTION / CAPACITY FEE (PhP)
Measuring Pipette 600.00
Volumetric Pipette 600.00
Volumetric Flask 600.00
Graduated Cylinder 600.00
Burette 1500.00
Pipettor 1500.00
Beaker 600.00
Erlenmeyer Flask 600.00
Test Measure (gravimetric) up to 10 L 1800.00
Test Measure (gravimetric) > 10 L to 20 L 2000.00
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8
BIG VOLUME DESCRIPTION / CAPACITY FEE (PhP)
Test Measure (volumetric) up to 10 L 500.00
Test Measure (volumetric) > 10 L to 20 L 600.00
Tank Truck 5KL and below 1000.00
Tank Truck 6KL - 10KL 1500.00
Tank Truck 46KL and above 5500.00
Proving Tank 30 L to 400 L 1500.00
Other Service and Fees
SERVICE FEE (PhP)
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9
Issuance of Formula of Conversion (FOC) or Certificate of 500.00 / certificate / visit
Formula of Manufacture (CFM)
Re-issuance of Report of Analysis and/or Calibration Certificate 100.00 / report
Request for Certificate of Quality 100.00 / report
Use of Equipment 100.00 / hour
Purchase of Agar 10.00 / gram
Preparation of Acid/Base Solution 200.00 / liter
Extraction by Rotary Evaporation 250.00 / liter
On-site Calibration Charge (50 km radius) 2000.00 / day
On-site Calibration Charge (more than 50 km radius) 3000.00 / day
Additional Test Point (Proving Tank) 500.00
Additional Test Point (Ovens) 500.00
Additional Test Point (Thermometer) 400.00
Additional Test Point (Small Volume) 400.00
Additional Fee (Steel Tape), in excess of 10m 100.00 / meter
Schedule of Availability of Service:
Monday – Friday
8:00 a.m. – 5:00 p.m.
NO NOON BREAK
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0
REGIONAL OFFICE XI
Conduct of Exit Interview
84
1
Conduct of Exit Interview
Exit interviews are conducted for the agency to gather information that can improve recruitment
and retention.
Office or Division Finance and Administrative Division- Human Resource

Management Section
Type of Transaction G2G- Government to Government
Who may Avail All DOST XI Personnel (Permanent and COS)

Letter of Resignation/Retirement/Transfer of Employee
Agency.
CLIENT STEPS AGENCY ACTION FEES TO PROCESSING RESPONSIBLE PERSON

BE PAID TIME
1. Submits Letter of 1. Receives, reviews, and None 30 minutes Office of the Regional Director
Resignation/ endorses the Letter of staff;
Retirement/Transfer of Resignation/Retirement/ Office of the Regional Director
Agency to the Office of Transfer of Agency to the (ORD)
the Regional Director Regional Director.
1.1 Receives, reviews, and None 1 day Regional Director;

endorses to the Inter-
communications staff with
actions/instructions.
1.2 Receives and endorses to None 10 minutes ORD staff.

the Human Resource
Management (HRM)
Section
1.3 Receives and schedules

the Exit Interview None 1 day HRM Staff; Personnel-in-
Charge;
1.4 Informs the employee of Human Resource
the schedule. None 10 minutes Management (HRM) Section
2. Attends the exit 2. Conducts Exit Interview None 4 hours Personnel-in-charge/Assistant
interview. /distributes Exit Interview Regional Director/Provincial
Questionnaire Form Directors, Human Resource
Management Officer;
HRM Section, Provincial
Science and Technology
Centers, Technical Services
Division and Technical
Support Services
TOTAL None 2 working days, 4

hours and 50 mins
84
2
REGIONAL OFFICE XI
Filing of Authority to Render Overtime/Extended Services (ATROS/ATRES)
Form
84
3
Filing of Authority to Render Overtime/Extended Services (ATROS/ATRES)
Form
Authority to Render Overtime/Extended Services is issued to employees as proof that their requests to render
overtime/extended service are authorized and approved.
Office or Division Office of the Regional Director, Technical Support Services

Division, Technical Services Division, Provincial/City
Science and Technology Centers, R&D for Development
and Innovation, Finance and Administrative Division

Authority to render overtime/extended services DOST XI Human Resource Management
form. (2 electronic copies). Information System (HRMIS)
CLIENT STEPS AGENCY ACTION FEES PROCESSING RESPONSIBLE

TO BE TIME PERSON
PAID
1. Fills out Authority to 1. Fills out Authority to None 10 minutes Concerned
render Render Personnel
overtime/extended Overtime/Extended
services Services
(ATROS/ATRES) form (ATROS/ATRES) form
thru DOST XI HRMIS. through the DOST XI
HRMIS
1.1 Receives the filled- None 12 hours Immediate

out Authority to render Supervisor,
overtime/extended Assistant Regional
services form and check Directors
the correctness of the
information through
DOST XI HRMIS.
1.2 Immediate None 12 hours Immediate

Supervisor, Assistant Supervisor,
Regional Director affixes Assistant Regional
his/her signature as Directors
recommending approval
through DOST XI
HRMIS.
1.3 Regional Director None 1 working day Regional Director.

affixes his signature as
final approval through
DOST XI HRMIS
2. Retrieves approved 2. Checks DOST XI None 10 minutes Concerned
ATROS/ATRES form HRMIS account for the Personnel
thru DOST XI HRMIS. approved
ATROS/ATRES.
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4
TOTAL None 2 working days
and 20 mins
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5
REGIONAL OFFICE XI
Filing of Personnel Locator Slip
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6
Filing of Personnel Locator Slip (PLS)
Personnel locator slip is filed by DOST XI personnel, both permanent and contract of service (COS)
to secure authority to go outside of official station to perform official business and/ or personal
transactions for not more than one day. One PLS is accomplished for each day of official business
transactions and is filed before leaving the official station. Personal transactions are limited to maximum
of three hours and are to be deducted from leave credits or salary.
Office or Division Office of the Regional Director, Technical Support

Services Division, Technical Services Division,
Provincial/City Science and Technology Centers, R&D
for Development and Innovation, Finance and
Administrative Division

Personnel Locator Slip (2 Electronic Copies) DOST XI Human Resource Management
Information System (HRMIS)

TO BE TIME PERSON
PAID
1. Fills out 1. Fills out Personnel None 10 minutes Concerned
Personnel Locator Locator Slip (PLS) form Personnel
Slip (PLS) form using the DOST XI HRMIS
thru DOST XI
1.1 Receives the filled-out None 12 hours Immediate
HRMIS. Personnel Locator Slip Supervisor,
(PLS) form and checks the Assistant Regional
correctness of the Directors
information thru DOST XI
HRMIS.
1.2 Immediate Supervisor, None 12 hours

Assistant Regional Director, Immediate
Regional Director affixes Supervisor,
his/her signature as Assistant Regional
recommending approval Directors, regional
through DOST XI HRMIS. Director
2. Retrieves 2. Checks DOST XI HRMIS None 10 minutes Concerned

approved account for the approved Personnel
Personnel Locator Personnel Locator Slip
Slip (PLS) form (PLS)
thru DOST XI
HRMIS..
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7
TOTAL None 1 working day
and 20 minutes
84
8
REGIONAL OFFICE XI
Filing of Statements of Assets, Liabilities and Networth
(SALN) Form
84
9
Filing of Statements of Assets, Liabilities and Networth (SALN) Form
The SALN is a declaration under oath of assets (i.e., lands, houses, cash, etc), liabilities (i.e., personal or institutional
loans), and business and financial interests, of a government official or employee, of the spouse, and of unmarried
children under 18 years old still living in their parents’ household.

Management Section
Who may Avail DOST XI Permanent Employees

Five (5) copies of Prescribed Statement of DOST XI Human Resource Management
Assets, Liabilities and Networth (SALN) Form (HRM) Section

TO BE TIME PERSON
PAID
1. Fills-out completely 1. Provides the None 15 minutes Human Resource
the prescribed prescribed Statement of Management
Statement of Assets, Assets, Liabilities and (HRM) Section Staff
Liabilities and Networth Networth (SALN) Form.
(SALN) Form.
2. Submits the filled out 2. Receives the filled-out None 1 day HRM staff;
prescribed Statement of form and checks the Personnel-in-
Assets, Liabilities and correctness of the charge.
Networth (SALN) Form information.
to the Human Resource
Management (HRM) 2.1 Endorses the duly None 10 minutes
Section. checked Statement of HRM staff;
Assets, Liabilities and Personnel-in-
Networth (SALN) form to charge.
the Regional Director.
2.2 Regional Director None 1 day

affixes his signature for
approval or disapproval. Regional Director
2.3 Endorses the None 10 minutes

approved Statement of
Assets, Liabilities and Inter-office
Networth (SALN) to the communication staff
HRM Section Office of the
Regional Director
3. Returns to the HRM 3. Releases the duly None 15 minutes HRM staff;
Section for the release of approved SALN Personnel-in-
the SALN form. charge.
HRM section

and 50 minutes
85
0
REGIONAL OFFICE XI
Issuance of Certifications
85
1
1. Issuance of Certifications.
Certifications are issued to affirm the validity of information.

Management Section

Letter of request with purpose indicated. Employee
Submission through hard copy or email.
Accomplished and Updated Personal Data DOST XI Human Resource Management
Sheet Form. (HRM) Section
*Applicable only to request for certificate of
no pending administrative and civil case.

TO TIME PERSON
BE
PAID
1. Submits letter of 1. Receives the letter of None 10 minutes HRM staff;
request for certification request for certification. Personnel-in-
to the Human charge.
Resource Management
(HRM) Section. 1.1 Prepares Certification. None 1 or 2 working HRM section
days
1.2 Endorses certification None 30 minutes. Human Resource

to the Human Resource Management
Management Officer for Officer.
signature. HRM section
2. Returns to the HRM 2. Releases the None 10 minutes HRM staff;
Section for the release certification to the client. Personnel-in-
of the certification charge.
HRM section

and 50 minutes
85
2
REGIONAL OFFICE XI
Issuance of Certificate of Compensatory Overtime
(COC) Credits
85
3
Issuance of Certificate of Compensatory Overtime (COC) Credits
Certificate of Compensatory Time-off credits are issued to affirm the validity of the accrued
number of hours an employee earns as a result of services rendered beyond regular working hours,
and/or those rendered on Saturdays, Sundays, Holidays or scheduled days off without the benefit of
overtime pay.

Management (HRM) Section


TO BE TIME PERSON
PAID
request to the Human request. Personnel-in-
Resource Management charge;
(HRM) Section. 1.1 Checks and None 30 minutes HRM Section
updates CTO employee
card
1.2 Prepares certificate. None 30 minutes HRM staff;

Personnel-in-
1.3 Endorses certificate charge;
to the Human Resource None 10 minutes HRM Section
Management
Officer/Regional
Director for signature.
1.4 Human Resource None 1 day Human Resource

Management Management
Officer/Regional Officer; Regional
Director reviews and Director
affixes his signature HRM Section;
Office of the
Regional Director
2. Returns to the HRM 2. Releases the None 10 minutes HRM staff;
Section for the release certification to the Personnel-in-
of the certification. client. charge;
HRM Section
TOTAL None 1 working day, 1
hour and 30
minutes
85
4
REGIONAL OFFICE XI
Issuance of Employment Clearance
85
5
Issuance of Employment Clearance
Employment clearance is a document issued to an employee to affirm that she/he has no
accountability in the agency.
Office or Division Finance and Administrative Division- Human

Resource Management (HRM) Section

Clearance Certificate Form (6 original DOST XI Human Resource Management
copies). (HRM) Section

TO BE TIME PERSON
PAID
1. Submits filled out 1. Receives the filled- None 15 minutes -HRM staff;
Clearance Certificate out Clearance Personnel-in-
Form to the Human Certificate Form and charge;
Resource (HRM) checks the correctness -HRM Section
section. of the information.
1.1 Affixes signature None 1 day Personnel-in-

after checking the Charge.
accountability of the HRM Section
employee.
1.2 Endorses Clearance None 18 working ICT Section Head,

Certificate Form to days (2 days Supply and
other signatories. per signatories) Property Officer,
Respective signatories Cash Officer,
to affix signatures after Accountant,
checking the Assistant Regional
accountability of the Director (ARD)-
employee. Technical Services
Division, ARD
Technical Support
*Processing time may and Services
change subject to the Division, ARD
accountability of an Finance and
employee Admin. Services,
ARD ReDiD,
Regional Director.
2. Returns to the HRM 2. Issues the certificate None 10 minutes HRM staff;
Section for the release to the client. Personnel-in-
of the certification. charge.
HRM Section
85
6
TOTAL None 19 working
days and 25
minutes
85
7
REGIONAL OFFICE XI
Issuance of Notice of Salary Adjustment Form
85
8
Issuance of Notice of Salary Adjustments
Notice of Salary adjustments is issued to an employee to provide information with the changes in their
salaries.



TO BE TIME PERSON
PAID
request to the HRM request. Personnel-in-
Section. charge.
1.1 Prepares Notice None 30 minutes HRM Section
Adjustment Salary
(NOSA).
1.2 Endorses NOSA to None 1 day Human Resource

Human Resource Management
Management Officer for Officer
review and affix his HMR Section
signature.
1.3 Submits NOSA to the None 10 minutes HRM staff;

Regional Director for Personnel-in-
signature. charge.
HRM Section
1.3 Regional Director None 1 day Regional Director

affixes his signature
*Authorized signatory for

the NOSA of Regional
Director is the
Department Secretary,
hence, it will take a
longer processing time.
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9
2. Returns to the HRM 2. Issues the notice to the None 10 minutes HRM staff;
Section for the release of client. Personnel-in-
the certification. charge.
*Issuance of the NOSA HRM Section
depends upon the
release of a DBM
circular.
and 1 hour
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0
REGIONAL OFFICE XI
Issuance of Service Record
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1
Issuance of Service Records
Service Records are issued to affirm the validity of information pertaining to longevity of work of
an employee.


Letter of request with purpose indicated. Not applicable
CLIENT STEPS AGENCY ACTION FEES TO PROCESSI RESPONSIBL

BE PAID NG TIME E PERSON
request to the HRM request. Personnel-in-
Section. Submission charge;
through hard copy or
email 1.1 Prepares Service None 30 minutes HRM staff;
Record. Personnel-in-
charge;
1.2 Endorses Service None 10 minutes HRM staff;

record to the Human Personnel-in-
Resource Management charge;
Officer/Regional Director for HRM Section
signature.
1.3 Human Resource None 1 working Human

Management day Resource
Officer/Regional Director Management
reviews and affixes his Officer;
signature Regional
Director
2. Returns to the HRM 2. Issues the certificate to None 10 minutes HRM staff;
Section for the release of the client. Personnel-in-
the certification. charge.
TOTAL None 1 working
day and 1
hour
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2
REGIONAL OFFICE XI
Processing of Leave Application
86
3
Processing of Leave Applications
The agency recognizes the right granted to officials and employees not to report for work with or
without pay as may be provided by law and as the rules prescribes in Rule XVI of the Omnibus
Rules Implementing Book V of E.O. No. 292


Three (3) copies of DOST XI Prescribed Leave DOST XI Human Resource Management
Application Form (HRM) Section

TO BE TIME PERSON
PAID
1. Fills-out completely 1. Provides DOST XI None 10 minutes Human Resource
the DOST XI prescribed prescribed Leave Management
Leave Application Form Application Form Section Staff
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4
2. Submits the filled-out 2. Receives the filled-out None 10 minutes -Inter-
Leave Application Form form and submits to Communication
to respective Inter- Immediate Supervisor. Officers of
Communications officer. respective divisions
or Alternates;
-Technical Services
Division (TSD)/
Technical Support
Services Division
(TSSD), (ReDI),
Finance and
Administrative
Services (FAS),
Office of the
Regional Director
(ORD)
2.1 Immediate Supervisor None 12 hours -Immediate

receives, reviews, and Supervisor
affixes his/her signature. - Technical Services
Division (TSD)/
Technical Support
Services Division
(TSSD), (ReDI),
Finance and
Administrative
Services (FAS),
Office of the
Regional Director
(ORD)
2.2 Assistant Regional None 12 hours -Assistant Regional

Director receives, reviews Directors
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5
and affixes his/her - Technical Services
signature. Division (TSD)/
Technical Support
*in case immediate Services Division
supervisor and Assistant (TSSD), (ReDI),
Regional Director is out of Finance and
the office, the next in rank Administrative
will affix his/her signature. Services (FAS),
2.3 Endorses the None 10 minutes Inter-

application form to the Communication
HRM section Officers of
respective divisions
or Alternates;
Technical Services
Division (TSD)/
Technical Support
Services Division
(TSSD), (ReDI),
Finance and
Administrative
Services (FAS),
Office of the
Regional Director
(ORD)
1.2 Receives, checks, None 8 hours HRM Staff;

and inputs leave Personnel-in-charge
credit balances for HRM Section
certification of the
Human Resource
Management Officer
(HRMO).
1.3 HRMO receives, None 6 hours HRMO

checks, and affixes HRM Section
his signature.
2.6 Endorses the leave

None 10 minutes Inter-
application to the
communications
Regional Director.
officer
FASD
None 1 working day Regional Director
receives, reviews, and
affixes his signature for
approval or disapproval
2. Returns to the HRM 3. Releases the duly None 10 minutes Human Resource
Section for the approved/disapproved Management
release of the leave leave application to the Section Staff
client.
application.
TOTAL None 2 working days,

16 hours and 50
minutes
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6
REGIONAL OFFICE XI
Processing of Philippine Health Insurance Company
Admission Documents.
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7
Processing of Philippine Health Insurance Company Admission Documents.
Philippine Health Insurance Company (PHIC) Admission Documents is a requirement needed by
an employee for the processing of her/his hospitalization claims to the PHIC.

Management Section

PhilHealth Claim Form 1 (PCF 1) (2 original Philippine Health Insurance Company
copies
Member Data Record (MDR) (1 original copy Philippine Health Insurance Company
and 1 photocopy)
Certificate of Premium Payments with Official DOST XI Human Resource Management
Receipt Numbers (HRM) Section
PhilHealth Identification Card Philippine Health Insurance Company
Government Issued Identification Card (2 I.D. Philippine Postal Office, Dept. of Foreign
cards) Affairs, Land Transportation Office, Social
Security System, Government Service
Insurance System, Commission on Election,
Professional Regulation Commission

TO BE TIME PERSON
PAID
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8
1. Submits filled out 1. Receives the filled None 10 minutes -HRM Staff,
PhilHealth Claim Form out PhilHealth Claim Personnel-in-
(PCF 1). Form (PCF 1) for Charge
correctness of the -HRM Section
information.
1.1 Fills out necessary None 10 minutes -HRM Staff,

information. Personnel-in-
Charge
1.2 Issues Certificate of None 30 minutes -HRM

Premium Payments. Section/Cash
Section
1.2 Endorses to the None 10 minutes -HRM Staff,

Human Resource Personnel-in-
Management Officer. Charge
-HRM Section
1.3 Affixes signature to None 30 minutes Human Resource

the PCF 1 form. Management
Officer/ Officer-in-
Charge/ Regional
Director.
-HRM
Section/ORD
2. Return to the HRM 2.1 Re-checks and None 10 minutes HRM Staff,
Section for the release releases PCF 1 form Personnel-in-
of the PCF 1 form and and Certification of Charge.
Certification of Premium Premium Payments.
Payments.
TOTAL None 1 hour and 40
minutes
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9
REGIONAL OFFICE XI
Processing of Salaries (DOST XI Contract of Service
Staff)
Processing of Salaries (DOST Contract of Service Staff)
A salary is a form of payment from an employer to an employee, which may be specified in an
employment contract.

Management Section, Budget Section, Accounting
Section, Cash Section
Who may Avail DOST XI Contract of Service Staff

Daily Time Record Card/Sheet (1 original and DOST XI Human Resource Management
1 photocopy) Information System (HRMIS)
Filled out Accomplishment Report (2 original DOST XI Human Resource Management
copies) Information System (HRMIS).
Approved Personnel Locator Slip/s DOST XI Human Resource Management
Information System (HRMIS).
Approved Travel Order/s DOST XI Human Resource Management
Certificate of Appearance Concerned Agencies/Offices
Approved Work Schedule Inter-communications personnel

TO BE TIME PERSON
PAID
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0
1. Submits 1. Files None 30 minutes Concerned
Accomplishment Accomplishment with Personnel
Report thru DOST XI complete supporting
HRMIS documents through the
DOST XI HRMIS.
1.1 Immediate
Supervisor reviews and None 60 minutes Immediate
approves the duly filed Supervisor
Accomplishment Report
through the DOST XI
HRMIS
1.2 Assistant Regional

Director approves the None 30 minutes Assistant Regional
endorsed Director.
Accomplishment Report - TSD, TSSD,
through the DOST XI ReDID, FAS
HRMIS
1.3 Endorses to the None 10 minutes Concerned

HRM Section hard Personnel
copies of the approved
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1
and its complete
supporting docs.
1.4 Checks the None 60 minutes HRM Section Staff

Accomplishment Report and FASD Inter-
for correctness of Communications
information and staff
completeness of
1.5 Computes salaries None 1 hour and 30 HRM Section Staff

individually or by batch minutes and FASD Inter-
per project funding and Communications
prepares payroll and staff
disbursement vouchers.
1.6 Endorses to Budget None 10 minutes HRM Section Staff

Section for obligation. and FASD Inter-
Communications
staff
1.7 Prepares Obligation None 60 minutes Budget Section

of Salaries and Officer/ Staff
endorses to respective
intercommunication
staff per division
1.8 Creates None 60 minutes FASD Staff

disbursement voucher
from the endorsed
Obligation of Salaries
1.9 Endorses to None 20 minutes FASD Staff;

respective Assistant Assistant Regional
Regional Director/s or Director/s or
Project Leader to affix Project Leaders for
his/her signature on the TSD, TSSD, REDI,
disbursement voucher FAS, ORD
1.10 Receives, reviews, None 1 working day Assistant Regional

affixes signature, and and 5 hours Director/s or
submits back to the Project Leaders for
Intercommunication TSD, TSSD, REDI,
staff FAS, ORD
1.11 Receives and None 20 minutes FASD Inter-

endorses payroll and communication
disbursement voucher staff
to Accounting.
1.12 Receives None 20 minutes Accounting Staff

disbursement voucher
and logs for monitoring
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2
1.13 Receives, checks None 1 hour and 20 Accounting Staff
the correctness of minutes
computation, and
completeness of
documents and
endorses to
Accountant.
1.14 Receives, re- None 20 minutes Accountant

checks, and affixes
his/her signature
1.15 Endorses to Cash None 60 minutes Accounting Staff

Section for LDDAP-
ADA/check
preparations
None 1 hour and 30 Cash Section
1.16 Receives and minutes Officer/ Staff
prepares LDDAP-ADA/
Check
1.17 Endorses LDDAP- None 20 minutes Cash Section

ADA to Accounting Officer/ Staff
Section for checking
1.18 Receives and None 45 minutes Accounting Staff

checks the LDDAP-
ADA and inform Cash
section for the printing.
1.19 Prints LDDAP- None 20 minutes Cash Section

ADA, affixes signature, Officer/ Staff
and endorses to
Accountant
1.20 Receives and None 20 minutes Accountant

affixes signature and
submit LDDAP-ADA
back to Cash Section.
1.21 Receives and None 20 minutes Cash Section

endorses LDDAP-ADA Officer/ Staff
to the Office of the
Regional Director.
1.22 Receives, logs None 10 minutes ORD

and endorses LDDAP- Intercommunicatio
ADA to Regional n staff
Director
1.23 Receives, affixes None 60 minutes Regional

signature and endorses Director/Alternate
to ORD Authorized
Intercommunication Signatory
Staff
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1.24 Endorses LDDAP- None 60 minutes ORD Inter-
ADA back to Cash communication
Section. staff

submits LDDAP-ADA to Officer/ Staff
the servicing Land
Bank of the Philippines.
None 1 working day Cash Section
1.26 Prepares and Officer/ Staff
endorses PACSVAL to
checking
1.27 Receives, checks None 45 minutes Accounting

the PACSVAL Section Staff
1.28 Receives and None 20 minutes

affixes signature and Accountant
submits PACSVAL
back to Cash Section

endorses PACSVAL to Officer/ Staff
the ARD-FAS.
1.30 Receives, reviews, None 30 minutes Assistant Regional

affixes signature, and Director- FAS
submit PACSVAL back
to Cash Section

submits PACSVAL to Officer/ Staff
the servicing Land
1 hour and 10
minutes
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REGIONAL OFFICE XI
Processing of Salaries (DOST XI Permanent
Employees)
Processing of Salaries (Permanent Employees)
A salary is a form of payment from an employer to an employee, which may be specified
in an appointment paper.

Management Section, Budget Section, Accounting

Daily Time Record Card/Sheet (1 original and DOST XI Human Resource Management
1 photocopy) (HRM) and ICT Section
Filled out Accomplishment Report (2 original DOST XI Human Resource Management
copies) Information System (HRMIS).
Approved Personnel Locator Slip/s (1 DOST XI Human Resource Management
photocopy) Information System (HRMIS).
Approved Travel Order/s (1 photocopy) DOST XI Human Resource Management
Certificate of Appearance (1 photocopy) Concerned Agencies/Offices

TO BE TIME PERSON
PAID
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1. Submits 1. Files None 15 minutes Concerned
Accomplishment Accomplishment with Personnel
Report thru DOST XI complete supporting
HRMIS. documents through the
DOST XI HRMIS.
1.1 Assistant Regional None 30 minutes Assistant Regional

Director reviews and Director for TSD,
approves the duly filed TSSD, ReDID,
Accomplishment Report FAS, ORD.
through the DOST XI
HRMIS.
1.2 Regional Director None 10 minutes Regional Director

approves the endorsed
through the DOST XI
HRMIS.
1.3 Endorses to the None 10 minutes Concerned

HRM Section hard Personnel
copies of the approved
with complete
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6
1.4 Receives and None 30 minutes HRM Section Staff
checks for correctness
of information and
completeness of
1.5 Endorses list of None 30 minutes HRM Section Staff

employees for inclusion
in the payroll
preparation to Cash
Section.
1.6 Receives list, None 45 minutes Cash Section

computes salaries, Officer
prepares payroll and
disbursement vouchers,
and endorses to Budget
Section for obligation.
1.7 Prepares Obligation None 30 minutes Budget Section

Request for Salaries Officer
and affixes signature.
1.8 Endorses to None 10 minutes FASD Inter-

respective communication
intercommunication staff
staff per division
1.9 Receives and None 10 minutes Inter-

endorses to respective communication
Assistant Regional staff for TSD,
Director/s or Project TSSD, ReDID,
Leader FAS, ORD

affixes signature, and Director/s or
submits back to the Project Leaders for
Intercommunication TSD, TSSD, REDI,
staff FAS, ORD
1.11 Returns payroll to None 10 minutes Inter-

Budget Section communication
staff for TSD,
TSSD, REDI, FAS,
ORD
1.12 Receives, None 20 minutes Budget Section

retrieves Budget copy Officer/ Staff
and endorses payroll to
FASD
Intercommunication
staff
1.13 Receives and None 10 minutes FASD Inter-

endorses payroll to communication
Accounting. staff
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1.14 Receives, checks None 20 minutes Accounting Staff
the correctness of
computation and
completeness of
documents, and
Endorses to
Accountant
1.15 Receives, re- None 20 minutes Accountant

checks, affixes his/her
signature, and
endorses to Cash
Section for LDDAP-
ADA/check
preparations
1.16 Receives, None 120 minutes Cash Section

prepares and endorses Officer/ Staff
LDDAP-ADA to
checking
1.17 Receives, checks, None 10 minutes Accounting Staff

and advises the Cash
section for the printing
of LDDAP-ADA.
1.18 Prints LDDAP- None 10 minutes Cash Section

ADA, affixes signature, Officer/ Staff
and endorses to
Accountant
1.19 Receives, affixes None 10 minutes Accountant

signature and submits
LDDAP-ADA back to
Cash Section.

endorses LDDAP-ADA Officer/ Staff
to the Office of the
Regional Director.
1.21 Receives, logs None 10 minutes ORD Inter-

and endorses LDDAP- communication
ADA to Regional staff
Director
1.22 Receives, reviews, None 30 minutes Regional

affixes signature, and Director/Alternate
endorses to ORD Authorized
Intercommunication Signatory
Staff
1.23 Endorses LDDAP- None 15 minutes ORD Inter-

Section. staff
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8
the servicing Land
1.25 Prepares and None 20 minutes Cash Section

checking
1.26 Receives, reviews, None 20 minutes Accounting

and informs Cash Section
section for the printing
of PACSVAL
1.27 Prints PACSVAL, None 10 minutes Cash Section

affixes signature, and
endorses to Accountant

signature, and submits
PACSVAL back to
Cash Section

the ARD-FAS.

submit PACSVAL back
to Cash Section

submits PACSVAL to Officer/ Staff
the servicing Land
TOTAL None 1 working day, 2
hours and 45
minutes
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9
REGIONAL OFFICE XI
Processing of Terminal Leave Benefits
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0
Processing of Terminal Leave Benefits
Any official of the government who retires, voluntarily resigns or is separated from the service
and who is not otherwise covered by special law, shall be entitled to the commutation of his leave credits
exclusive of Saturdays, Sundays and Holidays without limitation and regardless of the period when credits
were earned.
Office or Division Finance and Administrative Services Division (FASD)- Human

Resource Management Section, Budget Section, Accounting
Type of Transaction G2G – Government to Government
Clearance from money, property and legal DOST XI Human Resource Management (HRM)
accountability from Office of last assignment Section
(6 original signed copies)
Certified photocopy of employees leave card DOST XI Human Resource Management (HRM)
as at last date of service duly audited by the Section
Personnel Division and COA/ Certificate of
leave credits issued by the Admin/ Human
Resource Management Officer (HRMO) (2
original copies and 3 photocopies)
Approved leave application (5 original copies) DOST XI Human Resource Management (HRM)
Section and Employee
Complete Service Record (5 original copies) DOST XI Human Resource Management (HRM)
Section
Statement of Assets, Liabilities and Net Civil Service Commission and Employee
Worth (5 original copies)
Certified photocopy of appointment/ Notice of DOST XI Human Resource Management (HRM)
Salary Adjustment (NOSA) showing the Section
highest salary received if the salary under the
last appointment is not the highest (5 original
copies)
Computation of terminal leave benefits duly DOST XI Human Resource Management (HRM) and
signed/certified by the accountant Accounting Section
Applicant’s authorization (in affidavit form) to Employee
deduct all financial obligations with the
employer/agency/LGU (5 notarized original
copies)
Affidavit of applicant that there is no pending Employee
criminal investigation or prosecution against
him/her (5 notarized original copies)

TO BE TIME PERSON
PAID
1. Submits 1. Receives, checks and None 30 minutes -HRM Staff;
complete endorses to the Personnel-in-
documentary Charge
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1
requirements to Budget Section. -HRM Section
the DOST XI
Human Resource
Management
(HRM) Section.
1.1 Receives, checks, None 30 minutes Budget Section

prepares obligation Officer/ Staff
request, and endorses to
FASD
Intercommunication
Officer.
*Subject to availability of
funds
1.2 Receives, logs, None 30 minutes FASD Inter-
prepares disbursement Communications
voucher, and endorse to Officer
Accounting Section
1.3 Receives, reviews, None 30 minutes Accounting Staff
and endorses to
Accountant
1.4 Receives, re-checks, None 2 working days Accountant
affixes signature, and
endorses to Cash
Section
1.5 Receives, prepares, None 1 hour and 50 Cash Section
and endorses LDDAP- minutes Officer/ Staff
ADA to the Accounting
Section for checking.
1.6 Receives, checks, None 45 minutes Accounting Staff
and advises the Cash
section for the printing of
LDDAP-ADA.
1.7 Prints LDDAP-ADA, None 20 minutes Cash Section
affixes signature, and Officer/ Staff
endorses to Accountant
LDDAP-ADA back to
Cash Section.
endorses LDDAP-ADA to Officer/ Staff
the Office of the
Regional Director.
1.10 Receives, logs and None 10 minutes ORD Inter-
endorses LDDAP-ADA to communication
Regional Director staff
1.11 Receives, reviews, None 1 hour Regional

affixes signature, and Director/Alternate
endorses to ORD Authorized
Intercommunication Staff Signatory
1.12 Endorses LDDAP- None 1 hour ORD Inter-
Section. staff
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1.13 Receives and None 1 hour Cash Section
the servicing Land Bank
of the Philippines.
1.14 Prepares and None 1 working day Cash Section
checking
1.15 Receives and None 45 minutes Accounting
checks the PACSVAL Section

PACSVAL back to Cash
Section
the ARD-FAS
submits PACSVAL back
to Cash Section
1.19 Receives and None 1 hour Cash Section
submits PACSVAL to the Officer/ Staff
servicing Land Bank of
the Philippines.
3 hours and 40
minutes
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REGIONAL OFFICE XI
Processing of Vehicle Request
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4
Processing of Vehicle Request
Step by step process for employees able to request a vehicle for official travel within or outside
Davao City
Office or Division Finance and Administrative Services Division

Type of Transaction G2G – Government to Government
Who may Avail Employees only
Vehicle Requisition Slip General Admin Services Section
Customer Satisfaction Feedback Form
TO BE TIME PERSON
PAID
1. Inquires at General 1. Provides necessary None 30 minutes General
Services Admin information services in-
Section charge
2. Fills-out Vehicle 2. Fills-out Vehicle None 30 minutes Concerned

Requisition Slip Requisition Slip Personnel
3. Have it signed by 3. Supervisor signs None 30 minutes Immediate

the supervisor Supervisor
4. Submits Vehicle 4. Receives, checks and None 30 minutes General

Requisition Slip to Countersigns and Services in-
General Services submits to ARD charge/Supply
and Property
in-charge and wait
Officer
for the approval of
request
4.1 ARD forwards request None 30 minutes Assistant

to RD for approval Regional
4.1. The Regional None 6 hours Regional

Director approves Director
request
4.2. General Services None 30 minutes General

in-charge receives Services in-
request, sets the charge
schedule, gives a
copy of request to
the driver, and
notifies the
requester
TOTAL None 9 hours
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REGIONAL OFFICE XI
Procurement of Goods and Services
9. PROCUREMENT OF GOODS AND SERVICES

The procurement process of DOST-XI for goods and services is aligned with Republic Act 9184 which
mandates the required procedures in procuring the requirements of a government office.
Office or Division DOST XI

Classification Highly Technical (under a Special Law)
Type of Transaction G2B / G2G
Who may Avail Bidder and End User

Procurement Request, Approved Budget for DOST XI
the Contract (ABC), APP, PPMP and other
requirements
Bid proposal, Quotation, Philgeps Bidder

Registration, Business Permit, ITR, Omnibus
Sworn Statement & other requirements
CLIENT STEPS AGENCY ACTION FEES TO PROCESSING RESPONSIBLE PERSON

BE PAID TIME
1. Submission of 1. Pre-Procurement
the approved Conference Bids and Awards Committee
procurement Whenever (BAC), End user, Technical
None
request by the necessary Working Group (TWG), BAC
end user to the Secretariats
BAC
None 1.1 Advertisement /
Posting of Invitation
None 7 CDs BAC Secretariats
to Bid
2. Bidders attends
the conference to
inquire on the
2. Pre-Bid Whenever BAC, End user, TWG, BAC
specifications and None
Conference necessary Secretariats
other
requirements on
the item for bid
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3. Bidders 3. Deadline of
submits their Submission and Based on
quotation and Receipt of Bids / Bid Standard
other documents Opening 45 CDs BAC, End user, TWG, BAC
Rates of
required for the Secretariats, Bidders
Bidding
item on bid Documents
None 3.1 Bid Evaluation

None 7 C.D. BAC &TWG
4. Bidders must 4. Post-Qualification
submit post
None 45 CDs BAC and TWG
qualification
requirements
upon request by
the BAC
5. Winning bidder 5. Approval of
conforms on the Resolution/Issuance
BAC, Head of Procuring Entity
Notice of Award of Notice of Award None 15 CDs
(HoPE) & Bidder
issued by the
Agency
6. Awarded 6. Contract
bidder sign the Preparation and
Contract issued Signing None 10 CDs HoPE & Bidder
by the agency
None 5.1 Approval of

contract by
higher None 20 or 30 CDs HoPE
authority
7. Awarded 7. Issuance of
bidder conform on Notice to Proceed
the Notice to None 7 CDs HoPE & Bidder
Proceed issued
by the Agency
TOTAL None 166 CDs
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How to send The Customer Satisfaction Feedback Form (CSF) is used to measure and monitor the level of
feedback customers’ satisfaction and to implement improvement to ensure customer satisfaction. It is
being collected after the following S&T assistance/services are being provided:
Frequency of
Services Sample Size Collection/Timeline of
Measurement
Trainings/seminars At least sixty-five Every after the activity; analyzed
percent (65%) of all the every after the end of each
participants per quarter
training/seminar
Packaging & Labelling services Per customer
Technology Transfer Per customer

i-Fund assistance Per customer
Certificate of Formula of Per customer
Conversion Every after the assistance;
Consultancy Services: MPEX, Per customer analyzed every after the end of
CPT, Food Safety, Energy each quarter
Audit/Assessment
R&D Management assistance Per customer
Scholarship services Per customer
Customers and stakeholders are involved through the penta helix approach in all phases of
project development, implementation, monitoring, and evaluation. Their feedbacks, complaints,
suggestions, and comments are used during strategic planning and action planning to validate
the appropriateness of products and services and to ensure that their expectations are met or
surpassed.
How feedbacks After the collection of CSF, feedbacks are being processed through the following steps:
are processed 1. Generates Summary of CSF quarterly and submit to Section Head. However, matters
or complaints that require prompt action are immediately brought to the Section Head’s
attention
2. Analyzes data.
3. Prepares appropriate recommendation
Refer to PM-08-001, “Control of Nonconforming Products” should there be complaints
or customer dissatisfaction.
4. Presents results of analysis during Management Review.
5. Recommends areas for improvement if needed and prepare action plan.
6. Monitors if action plans have been implemented.
How to file a Feedback and complaints from the public are acquired through suggestion boxes, office phones,
complaint emails, and other approaches. Social media accounts of DOST XI and PSTCs/CSTC are also
being utilized. Each PSTC has assigned social media personnel who monitors all feedbacks and
replies immediately to inquiries and comments which are posted in these platforms.
How complaints 1. Facilitates customer in filling out Customer Complaints Form for either verbal or written
are processed complaints/suggestions
2. Attaches any written complaint to the form
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3. Informs customer that a formal communication will be sent through his/her given contact
details
4. Fills-out Nonconformity and Corrective Action Report (NCAR), if necessary
5. Discusses customer’s feedback and/or NCAR in the Management Review for further
action
6. Takes appropriate corrective action
7. Prepares/sends official letter to customer
CCB, PCC, ARTA: [email protected]
ARTA : 1-ARTA (2782)
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9
LIST OF OFFICES
Regional Office Corner Dumanlas (082) 227-1313
and Friendship (082) 221-5971
Roads, Bajada, (082) 221-5428
Davao City (082) 226-3921
City Science and Corner Dumanlas (082) 227-1313

Technology Center and Friendship (082) 221-5428
– Davao City Roads, Bajada,
Davao City
Provincial Science GF Luayon Realty (082) 553-3469
and Technology Building, Gloria St., (+639) 078332188
Center – Davao Del Christian Village, [email protected]
Sur Chapter 10, Brgy.
Aplaya, Digos City,
Davao del Sur,
8002
Provincial Science c/o SPAMAST 0932-613-3274
and Technology Malita Campus 0916-594-8045
Center – Davao Compound, Malita, [email protected]
Occidental Davao Occidental
Provincial Science University of (084) 216-2415
and Technology Southeastern [email protected]
Center – Davao Del Philippines- Tagum
Norte Campus, Apokon,
Tagum City, Davao
del Norte
Provincial Science Lusan Bldg., G. (087) 817-0016
and Technology Echavez Avenue, [email protected]
Center – Davao de Purok 10,
Oro Poblacion,
Nabunturan, Davao
de Oro
PSTC – Davao Door 4 Valles Bldg. (087) 388-4085
Oriental Sto. Niño St., City of (087) 811-7084
Mati, Davao [email protected]
Oriental
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REGIONAL OFFICE NO. XII
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DOST XII
DOST REGIONAL OFFICE XII PROFILE
Mandate
Executive Order No. 128 mandates the Department to “provide central direction, leadership and
coordination of scientific and technological efforts and ensure that the results therefrom are geared and
utilized in areas of maximum economic and social benefits for the people”.
Section 31 of EO 128 also authorized for the establishment of DOST regional offices. As per DOST
Administrative Order No. 002 Series of 1989, the DOST Regional Offices shallbe the focal points for the
planning and implementation of S&T programs and projects inthe regions. Specifically, each regional office
shall assume the following functions:
1. Identify the needs and opportunities in S&T in the region;
2. Formulate a regional S&T plan consistent with and supportive of the regional
and national development S&T plans;
3. Plan and implement programs and projects on R&D and the delivery of S&T
services such as technology demonstration and transfer, testing and analysis, S&T
promotion and information dissemination, and on other areas of concern of DOST
for the benefit of the people in the region;
4. Monitor and coordinate programs and projects of DOST Councils, Institutes and
support agencies in the region;
5. Provide S&T interventions to Micro, Small and Medium Enterprises (MSME’s) in

the regions to improve their productivity and competitiveness in both local and
international markets through the Small Enterprise Technology Upgrading Program
(SET-UP), the banner program of DOST for technology transfer and
commercialization.
6. Develop institutional linkages with Regional Offices, other agencies, and local
government and private organizations or entities for the effective planning and
implementation of S&T programs in the region; and
7. Perform such other functions as may be directed by higher authorities as

provided by law.
89
DOST XII
Vision
DOST XII envisions to develop a competent and competitive Science and TechnologyCommunity with a
social conscience in South Central Mindanao.
Mission
DOST XII shall endeavor to enhance and upgrade the competitive capabilities and commercial strengths of
people through the adoption of integrated agriculture-based industry clusters propelled by conscious
efforts to pump-prime SMEs through the generation and management of appropriate technologies. Thus,
it shall lead in theadvancement of science and technology through the utilization of appropriate superior
technologies to a level of competitive advantage for regional growth, peace and sustainable development.
Service Pledge
DOST XII is committed to provide products and services to both the government and private sectors in
Region XII, with the highest standards of quality and reliability within our capabilities and resources,
according to customers and all applicable regulatory and statutory requirements, and to continually
improve the effectiveness of our Quality Management System (QMS) at all times in order to meet customer
satisfaction.
89
DOST XII
Department of Science and TechnologyRegional

Office No. XII
External Services
89
DOST XII
Request/ Inquiry for DOST XII Programs, Projects, and Services
Processes on how anyone can send inquiries or requests related to any of the DOST XIIPrograms, Projects,
and Services as well as appointments, meetings, among others.
Type of Transaction: G2B – Government to Business

G2C – Government to Citizen
Who may avail: Anyone [Micro, Small and Medium Enterprises
(MSME), Local Government Units (LGU), Civil Society
Organizations, National/Regional Line Agencies,
Students and Academic Institutions, General Public]
None Not Applicable

1. Inquire (WALK-IN/ 1.1. Fills-out None 2-30 Minutes Records

PHONE) at the DOST XII inquiry form. depending on Management
Regional Office / nearest the inquiry Staff (RMS);
Provincial S&T Office 1.2. Provides Officer of the
(PSTO). necessary Day
information
and/or forwards
requesting party
to concerned
unit.
2. Send message to 2.1 None 1 Minute S&T Promotion

DOST-XII’s official Acknowledges Staff
Facebook Page. receipt of
inquiry.
2-3 Minutes
89
DOST XII
2.2. Provides
necessary
information
and/or forwards
request/inquiry
to concerned
unit.
1-2 Days
2.3. Sends
response from
concerned unit
regrading
inquiry.
3. Visit DOST-XII’s 3.1 None 1 Minute Records

website Acknowledges Management
www.region12.dost.gov.ph receipt of Staff (RMS)
and fill-out Contact Us inquiry.
Form. 1-2 Days
3.2. Sends
response
regrading inquiry
via email.
4. Approach any DOST-XII 4.1. Entertains None 2-30 Minutes DOST XII
personnel and staff during guest/ customer depending on Personnel and
an exhibit/ training/ event. and takes note the inquiry Staff
of queries
together with the
name, company,
contact number,
products/service
s.
4.2. Provides
necessary
information
and/or forwards
request/inquiry
to concerned
unit.
89
DOST XII
4.3. Responds 2-3 Days
to inquiry/
request via
phone/ email.
89
DOST XII
Provision of Technology Transfer and Commercialization Services
B. 1. Small Enterprise Technology Upgrading Program (SETUP)
The Small Enterprises Technology Upgrading Program (SETUP) is the DOST’s strategy to encourage and
assist Micro, Small and Medium Enterprises (MSMEs) in adopting technology and innovations to enhance
operational efficiency, boost productivity, and promote competitiveness of products and services. The
program supports MSMEs to undergo upgrading of their manufacturing processes and improve their
productivity by acquisition of appropriate equipment, application of DOST-generated technologies, and
other interventions. The DOST XII’s priority sectors include food processing, marine/ aquaculture,
horticulture, metals and engineering, Gifts, Decors, and Handicrafts (GDH), Furniture, Information and
Communications Technology (ICT)/Electronics, and Halal.
Who may avail: Micro, Small and Medium Enterprises (MSME) owned
by Filipino citizens, Local Government Units (LGU),
Civil Society Organizations, and Academic Institutions
with attached business-like operating units
Letter of interest to avail of SETUP Own

assistance addressed to the Regional
Director (1 original)
Full blown project proposal in the standard Own/ DOST XII

SETUP format (1 original)
Copy of current business permit and/or licenses Office of the City/Municipal

(1 certified true copy) Mayor
Copy of registration of business name with Department of Trade and

DTI and/or SEC and/or CDA (1 certified true Industry (DTI) or Securities
copy) and Exchange Commission
(SEC) or Cooperative
Development Authority (CDA)
89
DOST XII
Audited Financial Statements for the past three Book keeper (Notarized) or
(3) years of the company / beneficiary, name CPA
shall be indicated in the proposal (1 certified
true copy)
Disclosure of other related business and Own
the extent of ownership if any
Work and financial plan and sources and details Own

of proponent’s equity participation in the project
An affidavit that none of its incorporators, Lawyer

organizers, directors or officials is an agent or
related by consanguinity of affinity up to the
fourth civil degree to the officials of DOST
authorized to process and/or approve the
proposal, MOA and the release of funds (1
original)
Three (3) quotations from suppliers/ fabricators Suppliers

of equipment (1 original per quotation)
Complete technical design / drawing of Own

the equipment to be purchased/
fabricated (1)
Plant layout showing the process flow, if Own

applicable (1)
Checking account for projects with repayments Land Bank of the Philippines
37 post-dated checks for repayment on the Land Bank of the Philippines

dates agreed
For Cooperatives / Associations: Own
Board resolution authorizing the borrowing and

designating authorized signatories for the
financial transaction (1 original)
Authenticated copy of the articles of SEC or CDA

incorporation showing original incorporators/
organizers and the secretary’s certificate on
incumbent officers, and the certificate for filling
with SEC / Certificate of approval by CDA (1
original)
89
DOST XII
Part I
1. Seek assistance 1.1. Provides None 30 Minutes TSD Chief;

at the Technical necessary RPMO Staff;
Services Division information Provincial
(TSD) / nearest S&T Director
Provincial S&T (PSTD)
Office (PSTO)
2. Submit letter of 2.1. Receives None 15 minutes Records

intent addressed letter of intent Management
to Regional Staff (RMS);
Director. 2.2. Endorses TSD Chief;
to concerned Provincial
PSTO S&T Director
(PSTD)
3. Provide 3.1. Evaluates None 1 Hour PSTD

data/information the eligibility of
on firm/enterprise the firm/
enterprise
4. Assist in the 4.1. None 1 Day PSTD;

conduct of Schedules Regional
Technology and conducts Office
Needs TNA Representati
Assessment ve
(TNA)
5. Prepare and 5.1. Receives None 5 Days PSTD;

submit requirements and reviews the
completeness
of the
requirements
15 Days RTEC;
5.2 Evaluates Regional Director
the project
proposal and
requirements.
90
DOST XII
6. Attend 6.1. Conducts None 1 Day PSTD;
Orientation and orientation on Regional
Signing of the provisions Program
Memorandum of of the Management
Agreement Memorandum Office
of Agreement (RPMO)
Staff;
6.2. Facilitates TSD Chief;
signing and Regional Director
notarial of the
Memorandum
of Agreement
(MOA)
between
DOST XII and
cooperator for
approved
project
proposals
7. Submit 37 7.1. Receives None 1 Day PSTD;

PDCs payable to and reviews the RPMO Staff
“NATIONAL PDCs and the
TREASURY signed
DOST, REGION Waiver
XII” and the
signed 7.2. Issues Cashier
Waiver to Tag acknowledgeme
Land Bank nt receipt of
Account PDCs
1 Day Cashier; Land
7.3. Deposits the Bank of the
funds to the Philippines
customer’s Manager
tagged account
Part II
8. Submit letter 8.1. Receives None 3 Days PSTD;

request for the letter request RPMO Staff;
withdrawal of funds Land Bank of
7.2. Approves the Philippines
un-tagging of Manager
accounts
9. Withdraw funds 9.1. Endorses None 1 Day PSTD;

approval to Land Bank of
LBP Manager the Philippines
Manager
90
DOST XII
10. Purchase 10.1. Checks on None 12 Months PSTD;
needed equipment/ the RPMO Staff;
materials/ supplies/ specifications of TSD Chief;
services the equipment / Regional Director
materials/
supplies
10.2. Prepares
Inventory of
Equipment
11. Submit 11.1. None 12 Months RPMO Staff;

liquidation report, Receives PSTD
enclosing and reviews
official receipts liquidation
of purchases documents
12. Return excess 12.1. None 1 Month PSTD;

amount to DOST Receives Cashier
XII, if any excess
amount
14.2. Issues
official receipt
13. Submit 13.1. Reviews None 12 Months RPMO Staff;

audited financial audited PSTD;
report of financial TSD Chief
funding assistance report
to DOST XII
14. Fund the 14.1. Issues None 37 Months Cashier

post-dated Official
checks Receipt for
monthly successful
transactions
90
DOST XII
Regional Grants-in-Aid Program
The DOST’s Grants-In-Aid (GIA) program aims to harness the country’s scientific and technological
capabilities to spur and attain a sustainable economic growth and development.
Through the funding of relevant S&T undertakings, the GIA program is designed to contribute to
productivity improvement and quality of life of Filipinos by generating and promoting appropriate
technologies. It also aims to strengthen the participation of variousS&T sectors particularly in research and
development (R&D), promotion, technology transfer and utilization, human resources development,
information dissemination, advocacy, and linkages.
Classification of S&T Programs/Projects Funded under GIA Program:

I. Research and Development (Generation of Knowledge and Technologies)
II. Research and Development Results Utilization (Diffusion of Knowledge
andTechnologies)/ Community-based Programs
III. Development of Human Resources and R&D Institutions for the S&T Sector, and
IV. Provision of Quality S&T Services

90
DOST XII
Who may avail: 1. Any Filipino public or private entity with proven
competence may apply for GIA support of DOST and
its grant-giving units, provided that projects are based
in the Philippines and for the benefit of Filipinos.
2. The eligibility of project proponents shall be

determined by the DOST agency concerned based on
his / her readiness in terms of technical, managerial,
financial, and marketing capabilities (if necessary). As
such the proponent shall submit documents/proof of
the following: credentials / proof of capability, track
record, and endorsement of his/her institution. R&D
program/project leader shall possess, at least, an MS
degree in a relevant field.
3. Preference shall be given to DOST-accredited
science foundations and members of the DOST

network and its agencies.
4. Proponents with no previous accountabilities with

DOST.
Letter of Intent (LOI) Own
Project Proposal (R&D Form 2 and non-R&D Format Own/ DOST XII
Form 3) and other documents deemed necessary
Endorsement letter for internally managed DOST XII

projects

1. Seek assistance 1.1. Provides None 2-30 Minutes TSD Chief;

at the Technical necessary Provincial
Services Division information. S&T Director
(TSD) / nearest (PSTD)
Provincial S&T
Office (PSTO)
90
DOST XII
2. Submit LOI 2.1 Receives None 1 Day Records
addressed to DOST and Management
XII Regional acknowledges Staff (RMS);
Director. receipt of letter. Regional
Director
2.2. Forwards 1 Day RMS

letter to TSD.
2.3 Schedules 3 Days TSD Chief; PSTD

and coordinates
site visit for
needs
assessment.
3. Allow site visit for 3.1 Conducts None 10 Days TSD Chief;
needs assessment. site visit for PSTD; RTEC
needs
assessment and
validation of
90
DOST XII
request/s for
technology
transfer and
equipment
upgrading.
3.2. Identify
technical
resource
persons and
requests for
comments from
technical
resource
persons for
project
proposals
related to
applied
research, pilot
testing and/or
prototyping.
3.3. Ensure
technical
resource
persons sign a
Nondisclosure
Agreement and
No Conflict-of-
Interest
Certification.
4. Prepare and 5.1. Receives None 5 Days PSTD;

submit project and reviews the
proposal and other completeness
requirements. of the
requirements
RTEC;
5.2 Evaluates 15 Days Regional Director
the project
proposal and
requirements.
5.3. Informs 1 Day Regional

proponent of Director; TSD
project approval Chief
90
DOST XII
or disapproval
through official
letter.
5. Attend 5.1. Conducts None 1 Day PSTD;

Orientation and orientation on TSD Chief;
Signing of the provisions Regional Director
Memorandum of of the
Agreement Memorandum
of Agreement.
5.2. Facilitates
signing and
notarial of the
Memorandum
of Agreement
(MOA)
between
DOST XII and
beneficiary for
approved project
proposals.
5.3. Releases
1 Day Regional
funds for
Director; Cashier
approved
projects.
6. Implements the 6.1 Assists in None Depending on Client; PSTD

project/s. project Project
implementation. Duration
6.2 Monitors
project and
prepares
progress report.
90
DOST XII
Issuance of Fairness Opinion Report (FOR)
Involves the constitution of Fairness Opinion Board that will evaluate and generate the Fairness Opinion
Report to assess the fairness of the financial terms in the technology licensing agreement to the Research
and Development Institution or the Government Funding Agency.

Who may avail: 1. SUCs/ public RDIs with publicly funded research and
development outputs that are for commercialization.
2. Private HEIs/ RDIs with publicly funded research
and development outputs that are for
commercialization through a spin-off firm.
Proposed Transaction (Technology Own/ DOST XII

Licensing Agreement or Term Sheet)
Financial Documents
Licensor: IP Valuation Report, or R&D Cost, or

Financial Report for the DOST Funded R&D
Projects
Licensee (Direct Licensing): Latest Audited

Financial Statements, or Income Tax Return
Spin-Off Firm: Proof of Capitalization, or

Annual Income Tax Return, and Business
Plan/Model Canvas
Documents related to IP Protection, if any
IP Application/Registration Document, or
SOA of IP Application, or
Freedom to Operate, or
Trade Secret Protocol or Agreement
90
DOST XII
Documents to support legal, social,
environmental, or other impact of the proposed
transaction
Licensor: IP Commercialization Plan
Licensee: Business Plan, and Published

Articles/Press Releases, or CSR history, or
List of Freebies, or Feasibility Assessment
Background documents of the requesting parties

Licensor: Organizational Profile, or
Organizational Chart, or
Copy of Mandate/Enabling Law, or
Annual Report
Licensee (Direct Licensing):

SEC Registration and Articles of Incorporation,
or DTI Registration, and Mayor’s Permit, or
BIR Certificate of Registration, and
Company Profile
Spin-Off Firm:
Articles of Incorporation (ready for filing), and
Letter of Support (any document that shows that
the institution supports the spin-off), and
Proof of Participation of the Researcher to the
Spin-Off, or
Proof of Leave of Absence of Researcher-
Employee
List of recommendees for possible FOB
membership
Accomplished request form/ certification of non- Own/DOST XII

filing in other DOST Regional Offices

1. Submit to the 1.1. Conduct None 3 Days FOB

DOST-XII FOB formality Secretariat;
Secretariat the evaluation as to Records
written request for the Management
FOR issuance completeness Staff (RMS)
90
DOST XII
addressed to the and authenticity
DOST Secretary, of the
taking into documentary
consideration any of requirements.
the following:
a. Technology 1.2 Issue an 7 Days
Transferee has acknowledgeme
an office or nt letter and
residence in inform
Region XII; or requesting
b. Technology parties of the
Transferor has lacking
an office or documents or if
business the proposed
address in transaction can
Region XII; or proceed to FOB
c. Technology evaluation.
Transfer
Agreement is 1.3 Identify and 1 Day
signed or is to be invite potential
executed in the FOB members
Region XII; or upon receipt of
d. Any of the complete
facilities of the documentary
Technology requirements
Transferee is based on:
located in Expertise
Region XII; or Neutrality
e. Region XII is Impartiality
one of the target No conflict of
markets. interest
1.4 Forward the 5 Days

request letter
and supporting
documents to
the Office of the
Secretary for the
constitution of
FOB, through
the Office of
Undersecretary
for Regional
Operations, copy
furnished Office
of
Undersecretary
91
DOST XII
for Research
and
Development.
1.5 Monitor
constitution of
the FOB through
a Special Order
issued by the
Office of the
Secretary.
2.1 Ensure 2.1 Convene the None 10 Days FOB

availability of the FOB for a series members;
licensor and of meetings for FOB
licensee during the formality Secretariat;
meetings/interview/ evaluation of the Requesting
validation with FOB. documentary Parties
requirements,
conduct of
ocular visit and
interview of the
requesting
parties.
2.2 Inform the

requesting party
of additional
documents
requested by the
FOB through a
written
communication.
3. Submit additional 3.1. Forward None 5 Days FOB

documents documents members;
requested by the submitted by the FOB
FOB to facilitate requesting party Secretariat;
issuance of FOR. to the FOB Requesting
members. Parties
3.2 Ensure that

the FOB
completes and
issues the FOR
and provide
logistical and
91
DOST XII
secretariat
assistance for
the completion
of the report.
4. Receive a copy of 3. Forward the None 1 Day FOB

the FOR. originally signed Secretariat
FOR to the
requesting
parties, copy
furnished all
parties to the
transaction and
the DOST
Secretary
through the
DOST
Undersecretary
for Regional
Operations.
Forward a copy
of the originally
signed FOR,
along with all
documents
submitted by the
requesting party,
to the
Technology
Application and
Promotion
Institute as the
repository
institution.
91
DOST XII
Provision of Quality Science and Technology Services
C.1. Product Standardization and Testing/Calibration Services
The DOST XII Regional Standards and Testing Laboratories (RSTL) provides timely,accurate and
reliable microbiological, physical and chemical testing and metrological(volumetric, mass, lengths,
temperatures, and pressures calibration) to customers, using the latest analytical methods and
procedures with international standards.
Office or Division: DOST XII-Regional Standards and Testing Laboratories (RSTL)
Type of G2C – Government to Citizen;

Transaction: G2G – Government to Government;
G2B – Government to Business
Who may avail: Industries, MSMES, processors, researchers,

students, private individuals
Laboratory Services Request Forms RSTL Customer Receiving

(4 Original Copies) Officer (CRO) at Regional
Office, PNHLSC Bldg.,
Microbiological Analysis Laboratory Koronadal City
For Water Samples:

∙ Sterile sampling bottle/s must be picked-up a day
before the schedule. A copy of the sampling
protocol must be secured.
∙ Sample size must be at least 300mL.
∙ Pay P100 as deposit upon pick-up of sampling
bottle.
∙ Samples must be completely labeled (Source,
Date, Time) upon submission.
∙ Samples must be chilled during transport. ∙
Samples must be submitted to DOST XII-RSTL
not later than 6 hours after collection.
91
DOST XII
For Food Samples:
∙ Samples must be properly packed and labeled.
∙ Sample size must be at least 500 grams.
Physico-Chemical Laboratory Conditions
For Water Samples:

∙ Samples must be properly packed and labeled.
∙ Sample size must be at least two (2) liters per
sample.
∙ Samples must be chilled during transport.
For Wet Samples:

∙ Samples must be properly packed and labeled. ∙
Sample size must be at least one (1) kg per
sample.
Regional Metrology Laboratory RSTL Customer Receiving

(Volumetric Calibration Services) Officer (CRO) at Regional
Office, PNHLSC Bldg.,
For Vehicle Tanks (Lorry/Trailer Trucks): Koronadal City
∙ Calibration schedule must be pre-arranged.
∙ Present (1) photocopy of recent vehicle
registration and (1) photocopy of previous
calibration certificate on the day of calibration.
∙ Sample must be clean and free from fumes,
petroleum products, and all compartments filled
with water according to its capacity.
∙ Level gauge knots must be loosened.
∙ All support brackets must be removed and must
be free from any sharp edges.
∙ Cover of all compartments must be removed
before calibration.
For Calibrating Buckets and Provers:

∙ Samples must be clean and free from fumes and
petroleum products.
∙ Samples must bear identification mark(s).
For mass and length calibrations:

∙ Samples must be clean.
∙ Samples must have serial number (SN) or bear
identification mark(s).
∙ Samples must have no defects.
91
DOST XII
DOST-XII Satellite Laboratory (Microbiological) Satellite Laboratory Customer
Receiving Officer (CRO) at
For WATER/ ICE Samples: PSTO-SarGen Building,
∙ Customer or QA/QC representative must call the Barangay Hall Compound,
laboratory to confirm schedule and number of Calumpang, General Santos
samples submission. City
∙ Sterile sampling bottle/s must be picked-up a day
before the schedule (uncontrolled copy of
sampling protocol is given to customer, for
guidance/ reference)
∙ Sample size must be at least 300-mL.
∙ Pay P100 as deposit upon pick-up of sampling
bottle.
∙ Sampling bottles must be completely labeled
accordingly (i.e., sampling area, time of
collection).
∙ Samples must be placed in a sealed container
with ice.
∙ Samples must be submitted to the laboratory
not later than 6 hours after collection.
For FOOD samples:

∙ Samples must be in its original packaging and
well labelled.
∙ Samples must be at least 500 grams.
For SWAB Samples:

∙ Customer or QA/QC representative must call the
laboratory to confirm schedule and number of
samples submission.
∙ Customer or QA/QC representative must also
specify and confirm the analysis they need.
∙ Sterile cotton swabs and diluents must be
picked-up on the day of sampling (uncontrolled
copy of sampling protocol is given to customer,
for guidance/ reference)
with ice.
∙ Samples must be submitted to the laboratory not
later than 6 hours after collection.
91
DOST XII
For AIRLOAD Samples:
∙ Customer or QA/QC representative must call the
laboratory to confirm schedule and number of
samples submission.
∙ Customer or QA/QC representative must also
specify and confirm the analysis they need.
∙ Sterile and pre-poured plates must be picked-up
on the day of sampling (uncontrolled copy of
sampling protocol is given to customer, for
guidance/ reference)
with ice.
∙ Samples must be submitted to the laboratory not
later than 6 hours after collection.
For PLANT EXTRACT Samples:

∙ Researcher/s must call the laboratory to confirm
schedule and number of samples submission.
∙ Researcher/s must also specify and confirm the
analysis they need (e.g., specific
microorganism).
∙ Researcher/s send and submit the plant extract
samples to the laboratory.
∙ Plant extract samples must be in a sealed/ sterile
bottle and well labelled.
∙ Plant extract samples must be 20-50mL volume.

91
DOST XII
1. Submit 1.1 Checks None 3-6 minutes Customer
sample/unit and the integrity Receiving
accomplished form and Officer (CRO)
(F-RSTL-01) to the adequacy of
Customer the sample,
Relations Officer and the cost
(CRO). of the
requested
*Identify the service(s).
test/calibration
requirement(s). 1.2 Encodes
the information
in the
laboratory
information
management
system.
1.3 Generates
the request form
with the unique
reference code.
1.4 Signs 4
original copies
of the request
form.
2. Review details 2.1 Reviews None 1-5 Minutes Authorized

indicated in the and signs the Laboratory
request form and request form. Personnel;
affix signature to CRO
agree with the *Sign 4
Terms and original
Conditions of the copies of the
laboratory. request form.
*Secure 2 original 2.2 Gets 1

and signed copies of original copy of
the request form the request
before proceeding to form.
Step 3.
91
DOST XII
3. Present 2 3. Generates None 1-3 Minutes Accounting-in
original and signed and signs 1 charge
copies of the copy of the
request form to the Order of
Accounting-in Payment from
charge. the laboratory
information
*Secure 2 original management
copies of the system.
request form and 1
original copy of the *Sign 1 original
Order of Payment copy of the
before proceeding Order of
to Step 4. Payment.
4. Present 1 4. Issues 1 Refer to 1-3 minutes Cashier

original copy of original copy Schedu
the Order of of the Official le of
Payment and 1 Receipt of Fees
original copy of payment.
the Request Form
to the Cashier and *Secure 1
pay the total cost original copy of
of requested the Order of
service/s. Payment and 1
original copy of
*Secure 1 the request form.
original copy of
the request form
and 1 original
copy of the
Official Receipt,
before
proceeding to Step 5.
5. Wait for the 5. Conducts None Refer to Authorized

results until the due the requested Schedule of Laboratory
date indicated in test/service as Fees Personnel
the Request Form. indicated in
the request
form.
*Prints and
signs 2
original copies
of the Report
of Analysis or
Certificate of
Calibration.
91
DOST XII
6. Claim Report of 6. Releases 1 None 1-5 minutes CRO
Analysis or original and
Certificate of signed
Calibration and report/
sign the disposal certificate
logsheet. after client has
signed in the
*Present 1 disposal
photocopy of either logsheet.
the Request Form
or the Official
Receipt (OR) on the
due date indicated
in the Request
Form.
7. Accomplish 7. Collects None 1-3 minutes CRO

Customer accomplished
Satisfaction CSF and
Feedback Form. checks if there
are complaints
for appropriate
action.
SCHEDULE OF FEES
Microbiological Analysis Laboratory, Regional Office, Koronadal City
Test Name Method Fee (PhP) Duration

(Days)
A. Water and Wastewater
Total Coliform MTFT 550.00 4
Fecal Coliform MTFT 550.00 3
Heterotrophic Plate Count Pour Plate 550.00 2
Escherichia coli Indole Method 1,000.00 3
B. Food and Food Products
Aerobic Plate Count Pour Plate 550.00 2
91
DOST XII
Fecal Coliform Count MTFT 550.00 3
Yeast & Molds Count Pour Plate 550.00 7
Physico-Chemical Laboratory, Regional Office, Koronadal City
Test Name Method Fee (PhP) Duration

(Days)
Physical Analyses
Temperature (on-site) Glass Thermometer 120.00 1
Total Solids Gravimetric (SMEWW) 365.00 10
Total Suspended Solids (TSS) Gravimetric 650.00 10
Total Dissolved Solids (TDS) Gravimetric 600.00 10
Settleable Solids Gravimetric 220.00 3
Chemical Analyses
Total Acidity Titrimetric (SMEWW) 500.00 5
Total Alkalinity Titrimetric (SMEWW) 500.00 5
pH Potentiometric 350.00 3
Salinity Refractometer 100.00 3
Silica Gravimetric (SMEWW) 375.00 10
Total Hardness Titrimetric (SMEWW) 700.00 5
Chloride Argentometric 750.00 5
Calcium Titrimetric (SMEWW) 700.00 5
Magnesium Titrimetric (SMEWW) 250.00 5
92
DOST XII
Oil & Grease Liquid-Liquid 1,000.00 5
Partition
Gravimetric
B. Food/Feed/Fruit Products and Raw Materials
Moisture Drying Oven 400.00 5
Moisture Vacuum Oven 450.00 7
Ash Gravimetric 550.00 5
Crude Protein Kjeldahl 1,100.00 5
Crude Fat Solvent-Extraction 960.00 5
Crude Fiber Wendee (AOAC) 1,380.00 7
Sodium Chloride Titrimetric (AOAC) 700.00 5
Total Titrable Acidity Titrimetric (AOAC) 560.00 5
Total Solids Gravimetric 400.00 7
pH Potentiometric 350.00 3
Sodium Acid Digestion - 700.00 5

Flame Photometer
Sugar as Sucrose HPLC 3,000.00 7
Total Nitrogen Kjeldahl 1,100.00 5
Free Fatty Acid Titrimetric(AOAC) 500.00 7
Vitamin C Titrimetric 1,155.00 7
Vitamin C HPLC 3,000.00 7
Water Activity Probe 300.00 3
C. Nutrition Facts Labeling
Nutrition Labeling Evaluation - 1,500.00 30
D. Formula of Conversion1
92
DOST XII
FOC per product formulation - 500.00 -
DOST XII Satellite Laboratory, General Santos City
Test Name Method Fee Duration

(PhP) (Days)
Fecal Coliform MTFT 550.00 3
Heterotrophic Plate Count Pour Plate 550.00 2
Escherichia coli Chromogenic 1,000.00 3

Substrate Test
Yeast & Molds Count Pour Plate 550.00 7
Pseudomonas aeruginosa Presence/ Absence 900.00 5
Fecal Streptococci Presence/ Absence 750.00 5

or Enterococcus faecalis
B. Food and Food Products
Aerobic Plate Count BAM Online 550.00 2
Total Coliform BAM Online 550.00 4
Fecal Coliform Count BAM Online 550.00 3
Escherichia coli MTFT 1,000.00 7
Yeast & Molds Count BAM Online 550.00 7
C. Swab Samples
Aerobic Plate Count Swab/ Pour Plate 550.00 2
Total Coliform Swab/ MTFT 550.00 4
Fecal Coliform Swab/ MTFT 550.00 3
92
DOST XII
Escherichia coli Swab/ 550.00 3
Chromogenic
Substrate Test
D. Air Load Samples
Microbial Air Load Count Sedimentation Technique 550.00 2
Yeasts and Molds Air Load Sedimentation Technique 550.00 7

Count
E. Plant Extract Samples
Escherichia coli, per treatment Paper Disc Technique 250.00 2
Staphylococcus aureus, Paper Disc Technique 250.00 2

per treatment
Salmonella enteritidis., per Paper Disc Technique 250.00 2

treatment
Saccharomyces cerevisiae, Paper Disc Technique 250.00 2

per treatment
Aspergillus niger, per treatment Paper Disc Technique 250.00 2
Pseudomonas aeruginosa, Paper Disc Technique 250.00 2

per treatment
Fecal Streptococci, per treatment Paper Disc Technique 250.00 2
Volumetric Calibration Services
Test Name Fee (PhP) Duration

(Days)
Big Volume
Test Measure 10 L, volumetric 500.00 1
Test Measure 20 L, volumetric 600.00 1
Test Measure 10 L, gravimetric 1,800.00 1
Test Measure 20 L, gravimetric 2,000.00 1

92
DOST XII
Fuel Dispensing Pump, per nozzle 700.00 1
Road Tank/ Truck
Road Tanker (5,000 L and below) 1,000.00 1
Road Tanker (6,000 L to 10,000 L) 1,500.00 1
Road Tanker (11,000 L to 15,000 L) 2,000.00 1
Road Tanker (16,000 L to 20,000 L) 2,500.00 1
Road Tanker (21,000 L to 25,000 L) 3,000.00 1
Road Tanker (26,000 L to 30,000 L) 3,500.00 1
Road Tanker (31,000 L to 35,000 L) 4,000.00 1
Road Tanker (36,000 L to 40,000 L) 4,500.00 1
Road Tanker (41,000 L to 45,000 L) 5,000.00 1
Road Tanker (46,000 L to 50,000 L) 5,500.00 1
Proving Tank
Proving Tank (100 L to 400 L) 1,500.00 1
Proving Tank (500 L to 2,000 L) 3,000.00 1
Proving Tank (2,500 L to 4,000 L) 4,000.00 1
Test Weights
Class F series (up to 5 kg) 600.00 1
Class F series (10 kg to 20 kg) 800.00 1
Class F series (25 kg to 50 kg) 1,000.00 1
Class M series (up to 5 kg) 450.00 1
Class M series (10 kg to 20 kg) 600.00 1
Class M series (25 kg to 50 kg) 700.00 1
Class M series (> 50 kg to 1,000 kg) 800.00 1
92
DOST XII
For every excess in 1 tonne 50.00 1
In-Plant or On-Site Calibration Charge2
Within 50 kms radius from base laboratory (per day) 3,000.00 1
More than 50 kms radius from base laboratory 5,500.00 1

(per day)
1&2 Requesting party shoulders the perdiem, and transportation expenses of the DOSTXII RSTL Staff
conducting the FOC and On-site Calibration.
92
DOST XII
Technology Trainings
Technology trainings are S&T assistance provided for human resource development and capability
enhancement for maximum utilization of technologies for productivity improvement of the firms. It is
conducted by tapping S&T experts within the region and from various RDIs and councils.
With the aim to maximize the benefits derived from the coming of the experts in the region, technology
clinics are being conducted as part of the technology trainings. One on-one consultations and group
discussions with the experts after or in-between sessions are also arranged to provide immediate and
appropriate solutions to problems encountered by the participants along the course of their project
operations.

Who may avail: MSMEs, Academe, Private Entities, LGUs, National Line
Agencies, Non-Government Organizations, Organized
Groups
1. Letter request addressed to the Own

Regional Director
2. Materials, apparatus and equipment Own/ DOST XII

needed for the conduct of training.
92
DOST XII
1. Submit 1.1. Receives 5 Minutes Records

letter request the documents Management
addressed to and endorses Staff (RMS)
Regional request to TSD
Director. Chief and
Accomplish TTFP.
Customer
Profile Form if 1.2. Assesses 1 Day TTFP;
first-time technical PSTD;
customer. feasibility, TSD Chief
background
information of
customer and level
of priority.
1 Day Regional
1.3 Approves or Director; TTFP
disapproves
request. If
approved, request
is processed. If
disapproved,
customer is
informed in writing.
2. Sign Terms 2.1 Receives the 1 Day TTFP

of Reference. document
3. Provide 3.1 Coordinates 1 Day TTFP

training with resource
venue and speakers/ trainers
materials. and finalize
training schedule.
Regional Director
3.2. Approves
final training
schedule.
4. Accomplish 4.2 Conducts 2 Days TTFP; PSTD;
attendance training. Trainers/
sheet and Resource
submit Persons
evaluation.
92
DOST XII
Technical consultancy services aim to deliver scientific knowledge and other technicalservices by local
scientists, researchers and other S&T experts to effectively and efficiently address the S&T requirements
of the various sectors in the region. These include the following:
∙ Manufacturing Productivity Extension (MPEX) Program
∙ Consultancy for Agricultural Productivity Enhancement (CAPE) Program
∙ Consultancy for Agriculture and Manufacturing Productivity
Improvement(CAMPI) Program
∙ Food Safety (FS) Program
∙ Packaging and Labelling Assistance (PL)
∙ Cleaner Production Technology (CPT)
∙ Energy Audit (EA) Program

Transaction: G2B – Government to Business
Who may avail: Micro, Small and Medium Enterprises (MSMEs) belonging
to DOST industry priority sectors.
Letter request addressed to the Regional Director Own

1. Submit 1.1. Receives the None 5 Minutes Records

letter request documents. Management
addressed to Staff (RMS);
Regional 1.2. Endorses TSD Chief;
Director. request to TSD Chief CSFP; PSTD
and CSFP.
92
DOST XII
2. Assist in 2.1. Conducts pre- None 1 Day CSFP;
the site qualification site PSTD
visitation. visit and assesses
qualifications of
customer.
3. Accomplish 3.1. Endorses None 1 Day CSFP; PSTD;

Criteria Form. request. TSD Chief;
3.2. Approves/ Regional

disapproves request. Director;
3.3 Informs CSFP; PSTD

customer.
4. Sign 4.1 Receives the None 1 Day CSFP

Commitment document.
Contract.
4.2. Schedules CSFP; PSTD
activities.
4.3. Approves Regional Director

schedule of activity.
5. Provide 5.1 Conducts None 3-6 Months CSFP;

DOST XII consultancy. PSTD;
personnel Consultants
and
consultants
access to
firm/
enterprise.
6. Accomplish 6.1 Receives None 1 day CSFP;

and submit document. PSTD
evaluation.
6.2. Conducts
monitoring.
92
DOST XII
The packaging and labeling services of DOST XII aims to assist MSMEs in improving quality and
competitiveness of their products through provision and/or enhancement of design of appropriate
functional packages and proper labels.

Who may avail: Individuals, MSMEs, Non-government Organizations
1. Letter request Own
2. Old packaging and label (if any) Own
2. Accomplished Packaging ∙ DOST Regional Office XII, PNHLSC Bldg.,

Design Brief Form Brgy. Paraiso, Koronadal City
∙ PSTC-Cotabato, Door 4, RnE Bldg, Alim
St. Kidapawan City ∙ PSTC-Sultan Kudarat,
2/F Mervic Bldg, Tacurong City
∙ PSTC-South Cotabato, Door 4, ACEPAL
Building, Alunan Ave., Koronadal City
∙ PSTC-Sarangani and General Santos City,
Brgy. Hall Compound, Calumpang,
General Santos City

1. Inquire at 1.1. Provide None 30 minutes TSD Chief;

the TSD or information Packaging
Provincial and Labeling
S&T Office Focal Person
(PSTO) (PLFP);
Provincial
S&T
93
DOST XII
Director (PSTD)
2. Fill-out 2.1. Receive None 30 minutes PLFP;

Packaging PDB Form. PSTD
Design Brief
(PDB) Form.
3. Submit PDB 3.1. Receive None 5 minutes PLFP;

Form together requirements. PSTD
with old label
and container/
packaging of
product.
4. Sign 4.1. Prepares None 5 minutes PLFP

Memorandum of professional
Agreement service of
(MOA). contract.
5 minutes Regional Director
4.2. Approves/
disapproves
contract. If
approved, signs
MOA.
5. Attend 5.1. Facilitate None 1 Hour PLFP;

meeting/ discussion on PSTD
consultation with packaging and
designer thru label design
DOST XII. development
with customer.
6. Check draft 6.1. Facilitate None 30 minutes PLFP;

designs. checking of PSTD
packaging and
label design
requirements.
7. Receive final 7.1. Turns-over None 5 minutes Regional

designs. final design. Director; TSD
Chief;
PSTD; PLFP
8. Accomplish 8.Receives CSF None 15 minutes PLFP;

and submit PSTD
customer
satisfaction form
(CSF).
*Processing time is at least 30 Working Days for the label design due to marketingresearch and product
requirements.
93
DOST XII
Support to DOST-Science Education Institute (DOST-SEI)Undergraduate
Scholarship Programs
The DOST-SEI Undergraduate Scholarship Programs are implemented by the DOST-SEIin collaboration with
the DOST Regional Offices. The program provides financial support to deserving and talented young people
who wish to pursue Bachelor’s degree in the priority S&T areas, and ensure a steady, adequate supply of
qualified S&T human resources who can steer the country towards national progress. Types of scholarship
include the following:
∙ Republic Act No. 7687 Scholarship Program
∙ DOST-SEI Merit Scholarship Program
∙ Junior Level Science Scholarship Program
Office or Division: DOST XII-Scholarship Unit
Who may avail:
A. DOST-SEI S&T Undergraduate Scholarships RA Merit

7687
1. natural-born Filipino citizen; ✓ ✓
2. poor, talented and deserving student who belongs to a family whose ✓ ✗

socio-economic status does not exceed the set values of certain
indicators;
3. a. member of the top five percent (5%) of the Non-STEM strand ✓ ✓

senior high school graduating class;
or
b. member of the STEM strand senior high school graduating class;
4. resident of the municipality as attested by the barangay; ✓ ✓
5. of good moral character and in good health; ✓ ✓
6. do not have any post-secondary or undergraduate units ✓ ✓
93
DOST XII
7. a. Have not taken any previous DOST-SEI ✓ ✓
examination; or
b. Have taken the DOST-SEI Undergraduate Examination but did not
qualify for the scholarship;
c. Qualifier of the DOST-SEI Undergraduate Scholarship but did not

avail of the award;
8. qualifier of the S&T Scholarship Examination ✓ ✓
Junior Level Science Scholarships (JLSS) RA RA MERI

10612 7687 T
1. natural-born Filipino citizen; ✓ ✓ ✓
2. poor, talented and deserving student who belongs to a family ✗ ✓ ✗

whose socio-economic status does not exceed the set values
of certain indicators;
3. incoming regular 3rd year college student in an ✓ ✓ ✓

identified priority S&T course for SY 2020-2021;
4. has a general weighted average (GWA) of at least 83% or its ✓ ✓ ✓

equivalent in his/her first year and the first semester of the
second year in college;
5. resident of the municipality as attested by the barangay; ✓ ✓ ✓
6. of good moral character and in good health; and ✓ ✓ ✓
7. (a) Have not taken any previous DOST-SEI examination ✓ ✓ ✓
OR
(b) Have taken the DOST-SEI Undergraduate Examination but
did not qualify for the scholarship
OR
(c) Qualifier of the DOST-SEI Undergraduate Scholarship but did
not avail of the award
8. qualifier of the JLSS Examination ✓ ✓ ✓
93
DOST XII
A. Scholarship Application
Accomplished Application Form ∙ DOST Regional Office XII, PNHLSC Bldg.,

with 2 pcs 1X1 Picture Brgy. Paraiso, Koronadal City
∙ PSTC-Cotabato, Door 4, RnE Bldg, Alim
St. Kidapawan City
∙ PSTC-Sultan Kudarat, 2/F Mervic Bldg,
Tacurong City
∙ PSTC-South Cotabato, Door 4, ACEPAL
Building, Alunan Avenue, Koronadal City ∙
PSTC-Sarangani and General Santos
City, Brgy. Hall Compound, Calumpang,
General Santos City
∙ DOST SEI website : www.sei.dost.gov.ph
Photocopy of Birth Certificate ∙ Philippine Statistics Authority

∙ Municipal/ City Registrar’s Office
Parent/s 2018 Income Tax Return / ∙ Bureau of Internal Revenue

W2 / Employment Contract for ∙ Employer of parents (for Employment
OFW / BIR Cert. of Exemption from Contract)
Filing of ∙ Municipal Hall/City Hall
ITR / Barangay Certification ∙ Barangay Hall

of Indigency ∙ OWWA/POEA
∙ Electric bill for 3 consecutive ∙ Electric Company/Cooperative that covers

months. the area
∙ Brgy. Certificate of Electric ∙ Barangay Hall
Sharing - If sharing with other
households in paying the
electricity bills.
High School Statement of Senior High School to which the student

Accounts (if applicable) is enrolled
Certificate of scholarship in Senior High School to which the student

high school (If applicable) is enrolled
Affidavit of Guardianship Notary Public/ Public Attorney’s Office

(if Guardian)
93
DOST XII
Long Brown Envelope
B. Request for Clearance and Certification
Letter request addressed to Own

Tracking Actual Career DOST XII

Experience Report (TRACER)
Survey Form
Customer Satisfaction DOST XII

Feedback (CSF) Form

A. Scholarship Application
1. Submit of 1.1 Receives None 15-30 Minutes Scholarship

accomplished and evaluates Staff; PSTD
scholarship accomplished
application application forms
form with the for completeness
complete of signatures and
requirements. requirements.
1.2. Encodes
information to the
DOST-SEI
Undergraduate
Application System.
2. Claim Test 2.1. Releases None 5 Minutes Scholarship

Permit. test permit, Staff; PSTD
once available.
3. Take the 3.1. Conducts None 5 Hours Examiner;

S&T the S&T Proctors
Scholarship Scholarship
Examination. Examination.
7 Days Regional
3.2. Notifies Director;
qualifiers once Scholarship
results are Coordinator/ Staff
announced.
93
DOST XII
4. If qualified, 4.1 Conducts None 4 Hours/ session Scholarship
attend Orientation and Coordinator/
Orientation Signing of Staff;
and Signing Scholarship PSTD
of Agreement for
Scholarship qualifiers.
Agreement.
5. Claim 5.1. Facilitates None 1 Day Scholarship

Enrolment/ preparation, Coordinator/St
Endorsement signing by the aff; Regional
letter RD, and Director
release of Letters
of Endorsement.
B. Request for Clearances and Certification
1. Submit 1.1. Receive None 5 Minutes Records

letter document. Management
request. Staff (RMS);
1.2. Endorses Scholarship
request to Coordinator/ Staff
Scholarship
Coordinator/ Staff.
2. Accomplish 2.1. Facilitate None 15 Minutes Scholarship

TRACER filling up of Coordinator/
Survey Form. TRACER Staff Regional
Survey Form. Director
2.2. Prepares 5 Minutes

clearance/
Transmit request
to DOST-SEI
2.3. Signs 5 Minutes

clearances/
certifications
3. Claim 3.1. Release None 5 Minutes Scholarship

Clearance/ signed Clearance/ Coordinator/ Staff
Certification Certification
4. Submit 4.1. Receive None 10 Minutes Scholarship

accomplished document. Coordinator/ Staff
CSF.
93
DOST XII
Science and Technology (S&T) Promotion and Advocacy
DOST XII aims to stir awareness and let the people in the region know the Program, Projects, Activities,
and Services offered by DOST. Conducted in the region in collaboration with the DOST RDIs and Councils,
S&T promotion activities include the National Science and Technology Week Regional Celebration,
Regional Invention Contest and Exhibits, among others. To intensify the promotion of science and
technologyin the region, strategies were put to practice with due consideration to the social groups of
people with different line of interests.
Office or Division: DOST XII
Type of G2C – Government to Citizen

Transaction: G2B – Government to Business
Who may avail: MSMEs, Academe, Private Entities, LGUs, National

Line Agencies, Non-Government Organizations, Civil
Society
None Not Applicable

A. Library (STARBOOKS) Services
1. Accomplish 1.1. Facilitate None 5 Minutes S&T Promotion

Attendance registration of Staff; PSTC Staff
Sheet/ logbook. visitors/ library users.
2. Provides 2.1 Allows use of None 5 Minutes S&T Promotion

borrower’s ID. STARBOOKS Unit Staff; PSTC Staff
and/or reference
material.
3. Use 3.1. Records details. None 1 Day S&T Promotion

borrowed Staff; PSTC Staff
reference
Material/
93
DOST XII
STARBOOK
S Unit.
4 Submit 4.1. Receives the None 5 Minutes S&T Promotion

accomplished accomplished Staff; PSTC Staff
Customer CSF form.
Satisfaction
Feedback
(CSF) Form.
B. S&T Events
1. Accomplish 1.1. Facilitate None 5 Minutes Assigned
Attendance registration of DOST XII
Sheet. participants. personnel/
staff
2. Attend and 2.1 Conducts the None 1-3 Days Assigned
participate in event/ activity. DOST XII
the event/ personnel/
activity. staff
3. Submit 3.1. Receives the None 5 Minutes Assigned

accomplished accomplished DOST XII
Customer CSF form. personnel/
Satisfaction staff
Feedback
(CSF) Form.
93
DOST XII
Department of Science and Technology Regional

Office No. XII
Internal Services
93
DOST XII
Billing and Collection of Payments
Procedure on how the DOST XII bills and collects payments from individuals or groups who availed of its
services. This includes the collection of SETUP refund, RSTL fees, scholarship testing fees, refund of cash
advances, among others.
Office or Division: Administrative Services Division (ASD)
Type of G2B – Government to Business;

Transaction: G2C – Government to Citizen;
Who may avail: Individuals and entities which availed of DOST XII services
Payment for DOST XII Services, as required Own
Official Receipt (OR) DOST XII

ACTIONS TO BE TIME RESPONSIBLE
PAID
1. Submit/ pay 1.1 Fill out Order of None 30 Minutes Cashier

required fees. Payment (OP)
(SETUP refund, based on the
RSTL fee, and following kind of
others) payments:
a. Refund of Cash
Advance
b. Funding of
Checks
c. SETUP Refund/
Refund of
unexpended
balances of GIA
d. RSTL Fee
e. Others
1.2. Receive
cash/check.
94
DOST XII
2. Claim Official 2.1. Provide None 1 Day Cashier

Receipt (OR). original copy of OR.
2.2. Attach
duplicate copy to
the Report of
Collections and
Deposits and
forward to
Accounting Unit.
2.3. Retain the

triplicate copy.
2.4. Refer to NGAS

for details.
2.5. Prepare
deposit slips and remit
to the bank.
94
DOST XII
Processing of Financial Claims
Procedure on how payment for claims such as travel expenses, reimbursements, payments to suppliers,
scholars’ tuition and allowances, among others, are being processed.
Type of G2B – Government to Business;

Transaction: G2C – Government to Citizen;
Who may avail? DOST XII Personnel and Staff, SETUP-assisted

MSMEs, Suppliers, Region XII DOST-SEI Scholars
See Table 1 for the applicable requirements

based on the nature of the request. (1 copy of
each requirement)
1. Disbursement Voucher (DV) (original 1 DOST XII

copy)
2. Obligation Request and Status (ORS) DOST XII

(original 1 copy)
3. Check (original 1 copy)
4. Other supporting documents depending on

the nature of transaction, based on COA
Circular 2012-001 (Prescribing the Revised
Guidelines and Documentary Requirements for
Common Government Transactions) [Original
and certified true copy of supporting
documents, depending on the requirement per
COA Circular 2012-001(1 copy each)]
94
DOST XII
1. Submit 1.1. Receives None 5 Minutes Records

complete and forwards Management Staff
documents of documents to (RMS)
claims. concerned unit
for processing.
1.2. Checks None 1 Day Budget Officer

completeness
of supporting
documents
and
correctness
of expenses
in
conformance
with
budgetary
requirements.
1.3. Checks
availability of
allotment/budget.
1.4. Prepares
ORS/BURS
and signs Box
A.
1.5. Records
claims in the
subsidiary
ledger (SL) of
the creditor/
payee to
monitor status
of obligation.
1.6. Forward the

2 copies of the
ORS/ BURS
and other
supporting
document s to
the Accounting
Unit.
94
DOST XII
1.7. Receives None 1 Day Accountant
and reviews
completeness
of documents
for processing.
1.8. Evaluates
validity of the
claim, accuracy
of amount and
completeness of
supporting
documents.
1.9 Prepares
Disbursement
Voucher (DV),
Journal Entry
and Tax
Certificates.
1.10 Certifies
cash availability,
completeness of
supporting
documents and
signs Box C.
1.11 Forwards
DV and other
supporting
documents to
the Regional
Director for
Signature in Box
B.
1.12 Approves None 1 hour Regional Director

payment for
the claim and
sign Box B of
DV.
1.13 Forwards
DV and other
supporting
documents to
the Cashier.
94
DOST XII
1.14 Receives None 0.5 Day Cashier
voucher from
ORD.
1.15 Verify if
DV is for
payment of
check or List
of Due and
Demandable
Accounts
Payable-
Advice Debit
to Account
(LDDAP-ADA).
1.16 For
payment
though
cheque,
prepares and
sign check and
Advice of
Checks Issued
and Cancelled
(ACIC).
For payment
through
LDDAP-ADA,
prepare and
sign LDDAP-
ADA and ACIC
through Land
Bank eMDS.
1.17 Forwards
LDDAP-ADA &
ACIC to the
Regional
Director for
signature.
1.18 Approves None 1 Hour Regional Director

and signs
LDDAP-ADA &
ACIC.
94
DOST XII
1.19 Prepare None 1 Hour Cashier
and sign
Financial Data
Entry System
(FinDES)
1.20 Submits to
servicing bank
LDDAP-ADA
with ACIC and
FinDES printout
and soft copies.
2. Receive 2.1. Releases None 1 hour Cashier

claims. check/s to
Payee/s.
*For check
For payment
payments, sign through LDDAP-
DV in triplicate ADA, crediting of
copies and claim payment shall
checks. effect not earlier
than 24 hours.
3. Issue Official 3.1. Receives None 5 Minutes Cashier

Receipt, if and attach OR
applicable to the DV.
(suppliers)
94
DOST XII
Table 1. Documentary Requirements for the Processing of Financial Claims of Suppliers,
Beneficiaries and Employees
DOST-XII Documentary Requirements Where to Secure

Service
1. Grant of Cash 1. Letter of Invitation of agency/ 1. Inviting Agency
Advance for organization
local travels 2. Approved Special Order/Travel Order 2. RMS / ORD
3. Duly Approved Itinerary of Travel 3. Requesting Entity
4. Certification from the accountant that 4. Accounting Unit
the previous cash advance has been
94
DOST XII
2. Grant of Cash 1. Approved Special Order/Travel Order 1. RMS / ORD
Advance for 2. Duly approved Itinerary of Travel 2. Requesting Entity
foreign travels 3. Letter of invitation of host/sponsoring 3. Inviting Agency
country/agency/organization
4. For plane fare, quotation of three travel 4. Travel Agency or its
agencies or its equivalent equivalent
5. Flight itinerary issued by the 5. Airline/Ticketing
airline/ticketing office/travel agency Office/Travel Agency
6. Copy of the United Nations 6. International Civil Service
Development Programme (UNDP) rate Commission website
for the daily subsistence allowance (DSA)
for the country of destination for the
computation of DSA to be claimed
7. Document to show the dollar to peso 7. BSP Website
exchange rate at the date of grant of cash
advance
8. Where applicable, authority from the 8. Office of the President
Office of President (OP) to claim
representation expense
9. In case of seminars/trainings: invitation 9. Inviting Agency
addressed to the agency inviting
participants (issued by the foreign
country), acceptance of the nominees as
participants (issued by the foreign
country), and programme Agenda and
Logistics Information
10. Certification from the accountant that 10. Accounting Unit
the previous cash advance has been
94
DOST XII
3. Liquidation of 1. Duly accomplished / approved 1. Accounting Unit)/
travel expense Liquidation Report ORD/Requesting Entity
for Local Travel 2. Paper/electronic plane, boat or bus 2. Travel Agency or its
tickets, boarding pass, terminal fee equivalent
3. Certificate of appearance/attendance 3. Host/Agency/ Organization
4. Photocopy of previously approved 4. Accounting Unit)
itinerary of travel (if the LR is submitted
on the month following the date of travel)
5. Revised or supplemental Office Order 5. Accounting Unit)/
or any proof supporting the change of ORD/Requesting Entity
schedule
6. Certification by the Head of Agency as 6. ORD
to the absolute necessity of the expenses
receipts, if the expenses incurred for
official travel exceeded the prescribed
rate per day (certification or affidavit of
hotel/lodging bill and receipts)
7. Reimbursement Expenses Receipt 7. Accounting Unit
(RER)
8. Certification of Expenses not requiring 8. Accounting Unit
Receipts if applicable
9. Official Receipt in case of refund of 9. Requesting entity
excess cash advance
10. Hotel room/lodging bills with official 10. Hotel/ Lodging
travel allowances being claimed include
the hotel room/lodging rate
11. Approved Certificate of Travel 11. Requesting Entity
Completed
4. Liquidation of 1. Paper/electronic plane tickets, 1. Travel Agency or its
travel expense boarding pass, boat or bus ticket equivalent
for Foreign 2. Certificate of appearance/attendance 2. Host/Agency/
Travels for trainings/seminar/participation Organization
3. Bills/receipts for non-commutable
representation expenses
4. For reimbursement of actual travel
4. ORD
expenses of the prescribed rate
94
DOST XII
Certification signed by the Approving
Official as to the absolute necessity of the
expenses, together with the
corresponding bills and receipts
(certification or affidavit of loss shall not
be considered as an appropriate
replacement for the required hotel/lodging
bills and receipts)
5. Revised Itinerary of Travel, if 5. Requesting Entity
applicable
6. Narrative report on trip undertaken/ 6. Requesting Entity
Report on Participation
7. Official Receipt in case of refund of 7. Requesting Entity
excess cash advance
8. Approved Certificate of Travel 8. ORD / Requesting Entity
Completed
9. Accounting Unit/
9. Liquidation Report
ORD/Requesting Entity
5. 1. Approved Office Order/Travel Order 1. RMS / ORD

Reimbursement 2. Approved Itinerary of Travel 2. FAS (Accounting Unit)
of Travel 3. Paper/electronic plane, boat or bus 3. Travel Agency or its
expense tickets, boarding pass, terminal fee equivalent
4. Certificate of appearance/attendance 4. Host/Agency/ Organization
5. Revised or supplemental Office Order 5. FAS (Accounting Unit)/
or any proof supporting the change of ORD/Requesting Entity
schedule
6. Certification by the Head of Agency as 6. ORD
to the absolute necessity of the expenses
receipts, if the expenses incurred for
official travel exceeded the prescribed
rate per day (certification or affidavit of
hotel/lodging bill and receipts)
7. Reimbursement Expenses Receipt 7. FAS (Accounting Unit)
(RER), if applicable
8. Certification of Expenses not requiring 8. FAS (Accounting Unit)
Receipts, if applicable
9. Hotel room/lodging bills with official 9. Hotel/ Lodging
95
DOST XII

travel allowances being claimed include
the hotel room/lodging rate
10. Post-trip/Post-training Report 10. Requesting entity
11. Approved Certificate of Travel 11. ORD / Requesting Entity
Completed
95
DOST XII
claims 1. Purchase Order 1. DOST XII
2. Approved Consolidated Abstract of 2. DOST XII
Bids, Post Qualification, Evaluation
Report and Bids and Awards Committee
(BAC) Resolution
3. Certificate of Exclusive Distributorship, 3. Requesting entity
if applicable (Supplier)
4. Request for Quotation reviewed and 4. DOST XII BAC Secretariat
signed by the BAC members
5. Approved Purchase Request 5. DOST XII
6. Delivery receipt (for Goods) or 6. Requesting entity
Statement of Account/Billing Statement (Supplier)
(Service)
7. Signed Inspection and Acceptance 7. DOST XII
Report
8. Property Acknowledgment Receipt or 8. DOST XII
Inventory Custodian Slip, if applicable
9. Report of Waste Materials, if applicable 9. DOST XII
10. Post-Inspection Report, if applicable 10. DOST XII
B. Communication/Telephone Expenses/ B. Requesting Entity

Cable Charges/ Electricity and Water (Supplier)
Expenses/ Other Utility and General
Services:
1. Billing Statement
C. For Extraordinary and Miscellaneous

Expenses:
executed by the official concerned that
the expense sought to be reimbursed
have been incurred for any of the
95
DOST XII
purposes contemplated under the
provisions of the General Appropriations
Act (GAA) in relation to or by reasons of
his position.
expense charged.
D. For Janitorial and Security Services: D. Requesting Entity

1. Proof of payment of SSS Contributions (Agency)
of Employees
Employees
5. Daily Time Record (DTR) or
Certification by the Chief Administrative
Officer that security/janitorial services
were duly rendered
6. Statement of Account
7. Monetization 1. Approved Application for Leave 1. ASD
of Leave Credits (Monetization of Leave Credits)
of Personnel 2. Approved Justification Letter (if more 2. Requesting entity
than 30 days or 50% or more of total
leave credits)
8. DOST-SEI A. Allowances SUC where the scholar is
S&T Scholarship 1. Certificate of Registration (Start of enrolled
Benefits Semester)
2. Original copy of Grades/ Transcript of
Records (TOR) (End of Semester)
B. Tuition
1. Statement of Account
95
DOST XII
Procurement, Inspection and Issuance of Supplies and Materials,
Equipment and Services
Procedure on how the office procures supplies and materials as well as needed services.
Type of Transaction: G2B – Government to Business;

Who may avail: DOST XII Personnel and Staff
Purchase Request DOST XII

PAID
1. Submit Purchase 1.1. Receive and None 1 Day Supply Unit;

Request (PR). evaluate PR Division Chief;
specifications. BAC
1.2 Forward PR
to End User’s
Division Chief for
approval and
endorsement.
1.3 Approves/ None 1 Hour Regional Director

Disapproves PR.
1.4. Forward OR RMS Staff;

to the Bids and Supply Officer
Awards
Committee
(BAC).
95
DOST XII
2. Monitor status of 2.1 Review and None 3 Days BAC
procurement and Identify Modes of
modes identified by Procurement for
the project based
BAC.
on the 2016
revised IRR OF
RA 9184.
2.2 Prepare Bid

Documents or
Request for
Quotation if
applicable.
For Competitive
Bidding:
2.2.a. Advertise
or Post Invitation
to Bid for Goods
and
Infrastructure, or
Request for
Expression of
Interest for
Consultancy.
2.2.b.Conduct
Eligibility &
Shortlisting for
Consultancy
2.2.c Facilitate
Issuance of Bid
docs
2.2.d Conduct
Pre-Bid
Conference
2.2.e Bid
Submission/Ope
ning
2.2.f Bid
Evaluation /
Approval of
ranking for
Consultancy
2.2.g Negotiation
for Consultancy
95
DOST XII
2.2.h Conduct
Post-qualification
2.2.i Issuance of
NOA
2.2.j Contract
Preparation and
Issuance of NTP
(refer to 2016
revised IRR of
RA 9184 for the
detailed
procedural step)
For Alternative
methods of
Procurement
Advertisement/
Posting of
Invitation to
Bid/Request for
Expression of
Interest until
Issuance of
Notice to
Proceed/
Purchase Order/
Contract under
Alternative
Methods of
Procurement
(refer to 2016
revised IRR of
RA 9184 for the
procedural step)
2.3 Prepares BAC

documents for
Obligation.
2.4. Award
Approved
Purchase Order
(PO) to external
provider.
95
DOST XII
3. Monitor delivery of 3.1 Inspects None 1 Day DOST XII
procured item. procured items BAC/
upon delivery. Inspection
Signs Team;
Inspection and Regional
Acceptance Director
Report.
3.2. Tags and None 1 Hour Supply Officer

Records
procured items
in inventory, if
applicable.
3.3. Prepares
necessary
supporting
documents:
Delivery
Receipt/Sales
(Charge)
Invoice,
Inspection
Report and Tax
Certificates.
3.4 Forward
documents to the
Accounting Unit
for the Payment
Processing.
95
DOST XII
Recruitment, Selection, and Placement (RSP)
Procedure on how to apply for employment in DOST XII.
Who may avail: Applicants
Application Letter addressed to DOST XII Own

Regional Director
Certified True Copy of Transcript of Records Own
Certified True Copy of Birth Certificate Own
Personal Data Sheet (CS FORM 212, Revised CSC Office/ Website
2017)
PAID
1. Search/ 1.1. Posts Notice None 5 Minutes Human

Inquire for of Vacancy. Resource
vacancy Management
announcement Officer (HRMO)
at the DOST
XII
website and
Bulletin Board,
Civil Service
Commission
Bulletin for Vacant
Position, and
Provincial
Science and
Technology Centers.
95
DOST XII
2. Submit 2.1. Receives None 5 Minutes Human
application letter and checks Resource
and other completeness Management
documents. of documents. Officer (HRMO)
If documents
are not
complete,
inform the
applicants on
the
requirements
needed. Personnel
Selection
2.2. Reviews Board (PSB)
and conducts
screening of
applications
based on the
Minimum
Qualification
Standards of
the position
applied for.
2.3. Informs
applicant/s on
the schedule
of examination
and interview.
2.4. Prepares
examination
paper and
evaluation
sheet.
3. Takes 3.1. Facilitates None 2 Days HRMO

examination and conduct of
attends interview examination.
on the specified
date. 3.2. Interviews PSB
Applicants and
conducts
deliberation.
95
DOST XII
4. Receive 4.1. Informs the None 1 Day HRMO
Results of successful
application. applicant/s.
4.2. Prepares
employment
papers and list of
other
requirements.
5. Submit 5.1. Receives None 1-3 Days HRMO

required documents and
documents processes
within the appointment
allowed period. with the CSC.
5.2 Informs
newly hired on
the details of
oath of office
for permanent
position prior
to assumption
to duty.
96
DOST XII
Provision for DOST XII personnel and staff for short-term absences like sick days andfor purpose of
vacation.
Who may avail: DOST XII Permanent Personnel
Application for Leave Form Own

PAID
1. Submit 1.1. Receives None 15 Minutes Human

accomplished and checks Resource
Application for the Management
Leave Form (ALF) accomplished Officer (HRMO)
(1 copy). ALF.
1.2. Computes
leave credits.
1.3. Reviews None 15 Minutes ASD Chief

application for
recommendati
on to the
Regional
Director.
1.4. Approves/ None 5 Minutes Regional Director

Disapproves
application for
leave.
96
DOST XII
2. Receive the original 1.5. Furnishes None 5 Minutes HRMO
copy of approved/ concerned
disapproved Leave personnel an
original copy of
application for
approved/
attachment to Daily disapproved
Time Record/ leave form.
Attendance of the
month.
96
DOST XII
Staff Learning and Development (L&D) Program
Provision of appropriate trainings/ seminars to DOST XII personnel and staff forcontinued capability
enhancement.
Who may avail: DOST XII Personnel and Staff
Competency Assessment Form (CAF) HR Section
Special Order Office of the Regional Director

PAID
1. Submit 1.1. Signs CAF None 30 Minutes Immediate

accomplished and Supervisor;
Competency recommends Human
Assessment trainings to be Resource
Form (CAF). attended. Management
Officer (HRMO)
1.2. Approves/ 5 Minutes Regional

Disapproves Director
attendance to
trainings/ seminars.
1.3. Coordinate 5 Minutes HRMO

with the
immediate
supervisor/ staff
concerned the
schedule of
training /seminar
to be
attended.
96
DOST XII
2. Attends 2.3. Provides None 5 Minutes HRMO;
training/ seminar. Special Order. Regional Director
3. Submit travel/ 3.3. Receives None 5 Minutes HRMO

training report, and files travel/
and conduct re- training report.
echo when
necessary.
96
DOST XII
How to send Feedbacks can be sent via accomplishment of

feedback Customer Feedback Form (CSF) and/or Technology
Transfer and Seminar Evaluation Form for
Trainings/Seminar.
Feedbacks from the public may be sent through

suggestion boxes, office phones, emails, and other
approaches. Social media accounts of DOST XII and
PSTCs are also being utilized. Each PSTC has
assigned social media personnel who monitors all
feedbacks and replies immediately to inquiries and
comments which are posted in these platforms.
How feedbacks After the collection of CSF, feedbacks are being processed
are processed through the following steps:
1. Generate Summary of CSF quarterly and submit to Section
Head. However, matters or complaints that require prompt
action are immediately brought to the Section Head’s attention.
2. Analyze data.
3. Prepare appropriate recommendation
4. Present results of analysis during Management Review.
5. Recommend areas for improvement if needed and prepare
action plan.
6. Monitor if action plans have been implemented.
How to file a Complaints must be written through an official letter addressed

complaint to the DOST XII Regional Director and sent to the office
address or official email address.
How complaints All complaints received will be discussed to concerned office

are processed or personnel. Complaints will be analyzed and investigated if
valid or not. Customers shall be informed of the results of
investigation through an official letter.
Refer to PM-TSD-08-17, “Handling Customer Complaints”

should there be complaints.
96
DOST XII
Contact Contact Center ng Bayan
Information of Mobile No.: 0908-881-6565
CCB, PCC, ARTA Telephone No.: 1-6565

Address: Bahay Ugnayan, J.P. Laurel Street Malacañang,
Manila Telephone Nos.:
1. +63(2)-8736-8645
2. +63(2)-8736-8603
3. +63(2)-8736-8629
4. +63(2)-8736-8621(Fax)

Accelerando), 395 Senator Gil J. Puyat Avenue, 1200
Makati City, Philippines
Telephone Nos.:
1. +63(2)-478-5091
2. +63(2)-478-5099
96
DOST XII
LIST OF OFFICES
DOST XII PNHLSC Bldg, [email protected]

Regional Barangay www.region12.dost.gov.ph
Office Paraiso, (083) 826-0114
Koronadal City
Provincial S&T 2nd Floor [email protected]

Center - Esperanza Bldg, (064) 577-5174
Cotabato Quezon Blvd, 9400
Kidapawan City
Provincial S&T UNIT 1-B GROUND [email protected]

Center – Sultan FLOOR, MERVIC Tel # 064 271 2844,
Kudarat COMMERCIAL Mobile No.: (+63) 09088122629
BLDG. (LAMDAM
ANNEX),
Ledesma St, Ext.,
Poblacion,
Tacurong City
Provincial S&T Door 4, ACEPAL [email protected]

Center – South Building, Alunan (083) 228-2342
Cotabato Avenue,
Koronadal City
PSTC- Brgy. Hall [email protected]

Sarangani and Compound, (083) 554-7997
General Santos Calumpang,
City General Santos
City
96
DOST XII

CARAGA
96
DOST CARAGA PROFILE
I. Mandate: DOST XII
The Regional Offices of DOST are mandated by law to:

1. Identify S&T needs and opportunities in the region;
2. Formulate a Regional S&T Plan;
3. Plan and implement programs and projects on R&D and the
delivery of S&T services;
4. Monitor and coordinate programs and projects of DOST
Councils, Institutes and Support Agencies in the region;
5. Develop institutional linkages; and
6. Provide grants-in-aid.
II. Vision:
Excellent prime mover of regional and countryside development with
equity.
III. Mission:
Spearhead scientific, technological and innovation efforts and ensure that
these result to maximum economic and social benefits for the people in
the region.
IV. Service Pledge:
We are committed to provide products and services to both the
government and private sectors in Caraga Region, with the highest
standard of quality and reliability, within our capabilities and resources
according to customer and all applicable regulatory and statutory
requirements and to continually improve the effectiveness of our QMS at
all times in order to meet customer satisfaction.
96
DOST CARAGA LIST OF SERVICES
DOST XII
97
DOST XII
FIELD OPERATIONS DIVISION /

PROVINCIAL S&T CENTERS
EXTERNAL SERVICES
97
1. Innovation System Support (SETUP Core Funded)
A DOST program encouraging and assisting micro, small and medium DOST XII
enterprises
(MSMEs) to adopt technological innovations to improve their products, services,
operations and increase their productivity and competitiveness.
Office or Division: Field Operations Division

Letter of Intent To be prepared by customer
Application for TNA PSTC
Project Proposal Proposal Format Form can be secured from
PSTC
Audited Financial Statements To be prepared by customer’s Accountant
Sworn Statement that all info on the FS To be prepared by the potential proponent
are true and correct
Business Name Registration Customer’s file
Business Permit Customer’s file
BIR Registration Customer’s file
Price Quotations from three Suppliers of Identified Suppliers of requested equipment
requested equipment
Conformed Specs of the Equipment To be prepared by DOST SETUP Staff
Notarized Memo of Agreement To be prepared by DOST SETUP Staff
CLIENT STEPS
1. Prepare and 1.1 Receive None 5 minutes Customer
Submit Letter of Letter of Intent. PSTO Concerned
Intent to DOST PSTC Staff
2. Accomplish 2.1 Conduct None 3 days Customer

application for TNA Technology
and Enterprise Needs PSTO Concerned
Profile Form and Assessment
submit to PSTC. (TNA) and Danilo D. Facundo
prepare TNA Team
TNA Report
3. Prepare and submit 3.1 Receive and None 2 days Customer

proposal to PSTC with check documents
97
other documents submitted by PSTO Concerned
enumerated above. customer. Staff
Review DOST XII
completeness of
documents. Endorse
to Regional SET UP
Coordinator
3.2 Check None 2 days Ricardo N. Varela
completeness of FOD Chief
documents and
review proposal.
Endorse documents
to RTEC for
evaluation.
4. Attend proposal 4.1 Evaluate None 10 days Customer
evaluation and proposal.
answer queries of 3rd Party RTEC
RTEC members If proposal passed
RTEC Evaluation: Ricardo N. Varela
FOD Chief
a. Endorse to RD
proposal costing Engr. Noel M. Ajoc
Ph 3M and below Reg’l. Director
for approval.
b. Endorse to
NPMO
proposal
costing more
than Ph 3M for
evaluation.
If proposal is
disapproved
by RTEC,
proponent is
informed.
4.2 Prepare Memo None 2 days PSTO Concerned
of Agreement for SET-UP
approved Coordinator
proposal and
deliver to
signatories.
5. Sign MOA 5.1 Sign MOA and None 1 day Customer
deliver the same
97
to lawyer for Engr. Noel M. Ajoc
notarization. Reg’l. Director
DOST XII
Ricardo N. Varela
FOD Chief
PSTO Concerned
Mayette M. Carlon
5.2 Prepare None 3 days Jennifer T. Villaplaza
voucher with Reg’l, SET-UP Staff
complete Marites M. Apolinaria
supporting Mayette M. Carlon
documents; Liezel C. Laure
process voucher Engr. Noel M. Ajoc
and Issue Check Regional Director
5.3 Brief None 4 hours Jennifer T. Villaplaza
proponent on the Reg’l. SET-UP
conditions for Staff
release and bank
account tagging.
6. Issue Post- 5.4 Fund None 3 hours Customer
Release; Receive
dated Checks;
post-dated Liezel C. Laure
Implement the
checks. Cashier
Project.
SET-UP Coordinator
** END OF TRANSACTION**
97
2. Technology Training Assistance
Provision of technology trainings to customers particularly those intendingDOST XII
to improve
existing operations or those intending to establish technology-based enterprises.

Type of Transaction: G2B, G2C
Who may avail: SMEs / Private Individuals
Letter of Intent To be prepared by potential proponent
Accomplished Customer Profile Form PSTC
CLIENT STEPS
1. Submit letter of 1.1 Receive Letter None 5 minutes Customer
request to PSTC of Intent / PSTO Concerned
or Regional Customer Staff
Office and fill-out Profile Form
Customer Profile
Form
1.2 Conduct None 1 hour PSTO Concerned
initial evaluation
of request.
1.3 If satisfactory, None 1 hour PSTO Concerned

request is approved
at the PSTC level. Ricardo N.Varela
For regional level, FOD Chief
request is endorsed
by the FOD Chief to
RD for approval. If
satisfactory, request
for training is
approved. For
disapproved request,
customer is notified.
1.4 Coordinate None 7 days Ricardo N. Varela
with DOST’s FOD Chief
Research and
Dev’t.
Institutes and
Councils for
available
97
experts or
resource
persons. DOST XII
1.5 If not None 3 days Danilo D. Facundo
available, Training/Consultancy
contact Coordinator
Experts from
external
sources.
1.6 Set schedule None 1 hour PSTO Concerned
and venue of Danilo D. Facundo
training Training/Consultancy
Coordinator
1.7 Prepare None 4 hours PSTO Concerned
Activity
Proposal
1.8 Invite None 2 days PSTO Concerned
identified
participants
to
the training.
2. Participate in the 2.1 Conduct the None Training Customer
training. Training duration PSTO Concerned
depends on Danilo D. Facundo
the type of Training /Consultancy
training to be Coordinator
conducted
2.2 Evaluate the None 30 minutes Customer
Training Danilo D. Facundo
Training/Consultancy
Coordinator
2.3 Prepare post- 2 hours PSTO
training
report.
97
3. Technical Consultancy Services
DOST XII
A program providing consultancy services to micro, small and medium
enterprises (MSMEs) and industries. The consultancy services include:
 Manufacturing Productivity Extension Program (MPEX)
 Consultancy for Agricultural Productivity Enhancement (CAPE)
 Cleaner Production Technology (CPT)
 Energy Audit (EA)
Type of Transaction: G2B , G2C
Who may avail: SMEs/ Private Individuals
Letter Request To be prepared by the client
Criteria Form for Assistance
CLIENT STEPS
1. Sign Criteria Form 1.1 Identify firms to 1 day PSTO Concerned
for Assistance be provided with None
consultancy
Services.
1.2 Conduct None 3 days PSTO Concerned
Technology
Needs
Assessment to
all identified
firms.
1.3 Accomplish None 1 day PSTO Concerned
Criteria Form for Customer
Assistance
1.4 Submit list of None 1 hour PSOD Concerned
firms to Regional Ricardo N. Varela
Office for FOD Chief
consolidation.
1.5 Prepare None 1 day Danilo D. Facundo
Proposal for Training
Consultancy /Consultancy
Services for all Coordinator
identified firms.
Ricardo N. Varela
FOD Chief
97
Submit to
Regional Director
for Approval DOST XII
1.6 Procurement of None Bidding – 45 Danilo D. Facundo
Consulting days Training
Services. SVP - 7 days /Consultancy
Coordinator
Ricardo N. Varela
FOD Chief
BAC
BAC Secretariat
BAC TWG
Supply Officer
4. Execute 2.1 Conduct of None Consultant

Consultant’s Consultancy Danilo D. Facundo
recommendation Services to Training
identified firms /Consultancy
Coordinator/PSTC
s
97
DOST XII
TECHNICAL SUPPORT SERVICES

EXTERNAL SERVICES
97
1. Innovation System Support (Local GIA)
DOST
Transfer of technologies to customers who are inclined to upgrade their operation XII
through technology-based innovations and provision of assistance to service-oriented
entities and R&D related projects.
Office or Division: Technical Support Services

Who may avail: NGO, Community Organizations, LGU, SUC
Letter of Intent To be prepared by potential proponent
Application Form PSTC /Regional Office
Proposal – 3 copies Proposal Format Form can be secured from
PSTC
Notarized Memo of Agreement To be prepared by DOST Staff
CLIENT STEPS
1. Express Intent to 1.1 Visit None 5 minutes Customer
avail assistance / interested PSTO Concerned
technological customer. Jennifer J.
intervention. Dejarme
TSS Chief
1.2 Conduct initial None 1 day PSTO Concerned
evaluation/PR Jennifer J.
A of proposed Dejarme
project. TSS Chief
1.3 If qualified, None 2 days PSTO Concerned
request Jennifer J.
Customer to Dejarme
prepare project TSS Chief
proposal & other Project
requirements
Coordinators
enumerated
above.
2. Prepare Project 4.1 Assist in the None 10 days PSTO Concerned
Proposal preparation of Jennifer J.
Proposal Dejarme
TSS Chief Project
Coordinators
98
5. Submit Project 3.1 Receive None 1 day Customer
Proposal and all Proposal and PSTO Concerned
other supporting
DOST XII
Jennifer J.
requirements document; Dejarme
review TSS Chief
document; Project
endorse Coordinators
proposal to
Reg’l INTERC.
3.2 Evaluate None 2 days Ricardo N. Varela
Proposal; Head, INTERC
Prepare
Consolidated
Technical
Evaluation
Engr. Noel M. Ajoc
Report.
Endorse to RD Regional Director
for approval.
3.3 Prepare Memo None 4 hours PSTO Concerned
of Agreement (MOA) Project
for approved Coordinators
proposal.
3.4 Facilitate signing None If NGO - 1day PSTO Concerned
of MOA and LGU– 1 Project
notarization. month Coordinators
SUC – 1
month
3.5 If Project is for None 2 hours PSTO Concerned

fund release,
prepare voucher Project
with supporting Coordinators
documents and
submit to FAS.
3.6 Process voucher None 2 days Customer
/ Issue check for the Marites M.
Project/ release Apolinaria
check. Mayette M. Carlon
Liezel C. Laure
3.7 If project is None For bidding – Project
Region -initiated, 45 Coordinators
initiate BAC
days Supply Officer
98
procurement Engr. Noel M. Ajoc
activity. SVP – 7 days Regional Director
DOST XII
3.8 Test Run and None 1 days Project
Inspect Coordinator
Equipment. Supply Officer
Property Inspector
4 Implement the None Customer
Project
**END OF TRANSACTION**
98
2. Technical Consultancy Services (Food Safety)
Consultancy services include the following: DOST XII
 Food Safety Awareness
 Good Manufacturing Practices (GMP)
 Hazard Analysis Critical Control Point (HACCP)
 Plant Layout Mentoring
 ISO 22000 (Food Safety Management System)
Type of Transaction: G2B , G2C
Who may avail: Micro, Small and Medium Enterprises / Private
Individuals/NGAs
Letter Request To be prepared by the client
CLIENT STEPS
1. Submit letter of 1.1 Receive letter of None 15 minutes Customer
request for request from PSTO Concerned
consultancy customer ORD Secretary
services to PSTC or
Regional Office
1.2 Forward letter of None 5 minutes PSTO Concerned
request to the ORD Secretary
Office of the
Regional Director
1.3 Forward letter to None 30 minute ORD Secretary
TSS with Engr. Noel M. Ajoc
instruction. Regional Director
1.4 a. If request is None 1 day Jennifer J.
approved, Dejarme
contact Food CFST Coordinator
Safety Team
Members for
Availability.
b.If not
approved,
inform
customer.
1.5 Set schedule for None 1 day Jennifer J.
the conduct of Dejarme
98
consultancy CFST Coordinator
services/training
and inform DOST XII
Engr. Emman Liam
customer of Prisco
schedule. Food Safety Staff
1.6 Conduct pre- None Engr. Emman Liam

activity Prisco
preparations Food Safety Staff
2. Discuss with 2.1 Conduct None Customer

consultants the Consultancy Consultant/CFST
Services/Trainin Members
project status,
needs and plans g
Engr. Emman Liam
for the project. Prisco
Food Safety Staff
98
3. Packaging and Labelling Assistance
DOST XII
Provision of an appropriate packaging and labelling assistance for food and non-food
products.

Duly Accomplished Customer Profile Provincial S & T Center
Form
Duly Accomplished Packaging Design Provincial S & T Center
Brief (PDB)
CLIENT STEPS
1.1 Identify None 3 days PSTO Concerned
customer
for packaging
and labelling.
1. Accomplish 1.2 Evaluate None 1 hour Customer
Customer Profile Customer Profile PSTO Concerned
Form at the Form and assess
Provincial S & T the
Center completeness of
information about
the firm.
1.3 Inform None 20 minutes PSTO Concerned
customer
of the result of
evaluation.
2. Fill up the None 1 hour Customer
Packaging
Design Brief
(PDB) and
coordinate for
accomplishment
of request.
2.1 Forward PDB None 1 day PSTO Concerned
to Packaging
and Labelling
Regional
Coordinator.
98
2.2 Prepare None 1 day Engr. Emman
priority Lliam Prisco
list of customers DOST XII
Packaging and
with PDB. labelling
Coordinator
2.3 Recommend None 1 hour Engr. Emman Lliam
Prisco
priority list for
Packaging and
RD for approval
labelling Coordinator
2.4 Evaluate None 2 hours Engr. Noel M. Ajoc
priority Regional Director
list and sign
approval
2.5 Prepare and None 2 days Engr. Emman Lliam
facilitate conduct Prisco
of orientation Packaging and
and signing of
MOA between
DOSTCaraga
and the
customer
2.6 Commission None 1 day Engr. Emman Lliam
local designer Prisco
to execute Packaging and
package
design
2.7 Send design to None 1 day Accredited Local
customer Designer
through the
PSTC for
comments (1st
Comment)
3. Review package None 5 days Customer
design and prepare
comments.
Submit to PSTC
3.1 Forward None 1 day Engr. Emman Lliam
packaged Prisco
design with Packaging and
comments to
designer for
revision
3.2 Consider None 3 days Accredited Local
Designer
98
comments of
the Customer,
revise design
DOST XII
(if necessary)
3.3 Forward None 3 days Engr. Emman Lliam
design Prisco
to customer for Packaging and
comments (2nd
PSTO Concerned
comment)
4. Review improved None 3 days Customer
package design.
4.1 Prepare and None 1 day Customer
submit
comments, if any,
to PSTC
4.2 Consider None 1 day Accredited Local
comments of Designer
Engr. Emman Lliam
the Customer, Prisco
revise design Packaging and
(if necessary) labelling Coordinator
98
4. Provision of Nutrition Facts and Shelf Life Analysis
DOST
A DOST program providing assistance to Micro, Small and Medium Enterprises on XII
nutrition facts and shelf life analysis of their food products.

Nutrition Facts Analysis Request Form Provincial Science and Technology Center
Shelf Life Analysis Request Form Provincial Science and Technology Center
FEES
PROCESSIN PERSON
G TIME RESPONSIBLE
PAID
1. Accomplish 1.1 Receive None 10 minutes Customer
Nutrition accomplished PSTO Concerned
Facts forms from
Analysis customer.
Request
Form
(NFARF)
and Shelf
Life
Analysis
Request
Form
(SLARF)
and submit
to PSTC.
1.2 Evaluate NFARF None 2 hours per PSTO Concerned
and SARF. customer
Assess
completeness of
information about
the
firm/organization
and classification,
business activity,
number of
employees,
product lines, etc.
98
Customers who
do not qualify for
assistance are DOST XII
informed.
1.3 Consolidates None 1 day PSTO Concerned
NFARF and SARF
of qualified
customers and
submit to
Regional Office for
further evaluation.
1.4 Evaluate and None 1 day Engr. Emman Lliam
prepare list of Prisco
qualified Packaging and
customers for labelling Coordinator
approval of the Ms. Jennifer J. Dejarme
Regional Director. TSS Chief
1.5 Approve list of None 1 hour Engr. Noel M. Ajoc
qualified Regional Director
customers
1.6 Procurement of of None 2 days Engr. Emman Lliam
Nutrition Facts Prisco
and Shelf life Packaging and
Analysis Services. labelling Coordinator
Ms. Jennifer J. Dejarme
TSS Chief
Supply Officer
Engr. Noel M. Ajoc
Regional Director
1.7 Packaging and None 3 days Engr. Emman Lliam
Labeling Regional Prisco
Coordinator Packaging and
(PLRC) labelling Coordinator
coordinates with
laboratories to
schedule
nutrifacts and
shelf life analysis
1.8 Request for None 3 days Engr. Emman Lliam Prisco
product sample Packaging and
from customer for labelling Coordinator
laboratory
analysis PSTO Concerned
1.9 Submission of None 3 days Engr. Emman Lliam
product sample to Prisco
98
identified government Packaging and
laboratories and labelling Coordinator
private laboratories DOST XII
with lowest
responsive bid.
1.10 Nutrition Facts None 6 months Laboratory
and Shelf Life
Analysis Proper
1.11 Deliver Nutrition None 1 day Engr. Emman Lliam Prisco
Facts and Shelf- Packaging and labelling
Coordinator
life analysis
results to PSTC.
1.12 PSTC deliver None 1 day PSTO Concerned
Nutrition Facts
and Shelf-life
analysis results to
customer
** END OF TRANSACTION **
99
5. Provision of DOST Undergraduate ScholarshipDOST XII
Provision of scholarship to deserving high school graduates and incoming 3rd year
college students who wish to pursue careers in Science and Technology.

Who may avail: Qualified Grade 12 students and Qualified 3rd year College
Students
For the Undergraduate Scholarship
Program:
Certificate of Good Moral Character https://usas.science-scholarships.ph/#/register
(Form C)
Certificate of Good Health (Form D)
Principal’s Certification (Form E1/E2)
Certificate of Residency (Form F)
Parent’s Certification – Applicant has
no pending immigration application to
another country (Form G)
Applicant’s Certification Re- Not a
DOST Scholar prior to this application
(Form H)
Signed Declaration of Applicant and the
Parent/Legal Guardian (Form I)
Certified Copy of Permanent Student
Record (Form 137) or Report Card
(Form 138) for Grades 9, 10 and 11
Recent picture, passport size (3.5 cm x
4.5 cm or 1.4 x 1.8 inches)
Birth Certificate
Parent/s or Legal Guardian’s 2020
Income Tax Return / BIR Form 1701 /
Employment Contract for OFW / BIR
Certificate of Exemption from Filing of
ITR / Certificate of Indigency /
Certificate of Employment with
Compensation / Proof of Pension
For the Junior Level Science
Scholarship (JLSS)
99
Certificate of Good Moral Character https://jlss.science-scholarships.ph/#/register
(Form C)
DOST XII
Certificate of Good Health (Form D)
Certificate of Program of Study and
Year Level (Form E)
Certificate of Residency (Form F)
Commitment to Return Service (Form
G1/G2)
Applicant’s Certification Re- Not a
DOST Scholar prior to this application
(Form H)
Signed Declaration of Applicant and the
Parent/Legal Guardian (Form I)
Official Transcript of Records (TOR) or
True Copy of Grades (TCG) or Grade
Report downloaded from the portal for
first and second years in college
Recent picture, passport size (4.5 cm x
3.5 cm or 1.8 inches x 1.4 inches)
Birth Certificate
Parent/s or Legal Guardian’s 2020
Income Tax Return / BIR Form 1701 /
Employment Contract for OFW / BIR
Certificate of Exemption from Filing of
ITR / Certificate of Indigency /
Certificate of Employment with
Compensation / Proof of Pension
FEES
PROCESSIN PERSON
G TIME RESPONSIBLE
PAID
1.1 Disseminate None 1 month Margarette Faye U. Bito
availability of Scholarship
DOST Scholarship Coordinator
Program through
caravans and
information drive.
1. Go to the S&T None 1 hour Margarette Faye U. Bito
e-Scholarship Scholarship
Application Coordinator
System at
https://www.s Scholarship Team
cience-
scholarships.
99
ph/jlss_app/ DOST SEI System
and answer Administrators
truthfully the DOST XII
questionnaire
. The answers
will determine
whether the
applicants re
eligible to
apply for the
S&T
Scholarships
or not.
2. Print None 2 days Applicant
application
form and
certification
for signature
of concerned
offices:
a. Form C –
Certificate of
Good Moral
Charactoer
b. Form D –
Certificate of
Good Health
c. Form E –
Certificate of
Program of
Study and
Year Level
d. Form F –
Certificate of
Residency
e. Form G –
commitment
to Return of
Service
f. Form H –
99
Applicant’s
Certification
DOST XII
g. Form I –
Signed
Declaration
3. Print test None 10 minutes Applicant
permit three
(3) weeks
before the
scheduled
examination
3.1 Monitor total None 3 days Margarette Faye U. Bito
number of Scholarship Coordinator
applicants
PSTOs Concerned
3.2 Processing of
Scholars’ Data and None 3 months
DOST SEI
Determination of
Qualifiers
3.3 Post official list of None 4 hours
qualifiers at
PSTCs; publish in
Margarette Faye U. Bito
local newspapers
Scholarship
and disseminate
Coordinator
through TV and
radio stations and
PSTOs Concerned
official social
media accounts of
the agency.
3.4 Notify qualifiers. None 1 day Margarette Faye U. Bito
Scholarship Coordinator
PSTOs Concerned
3.5 Send notice of None 1 day
awards to
Margarette Faye U. Bito
qualifiers with date
Scholarship Coordinator
and venue of the
orientation and PSTOs Concerned
signing of
scholarship
contracts
4. Attend 4.1 Conduct None 1 day Margarette Faye U. Bito
scholarship orientation to Scholarship Coordinator
orientation qualifiers and
PSTOs Concerned
99
parents on the
scholarship
policies, DOST XII
responsibilities,
benefits, rules and
regulations.
4.2 Submit list of None 1 day Margarette Faye U. Bito
Scholars to SEI Scholarship Coordinator
PSTOs Concerned
***END OF TRANSACTION***
99
6. Laboratory Testing and Calibration Services
DOST XII
Provision of chemical, physical and microbiological analysis and calibration services to
SMEs, researchers, students and other customers.
Office or
Technical Support Services / Regional Standards and Testing Laboratory
Division:
Type of
G2C, G2B, G2G
Transaction:
Who may Micro, Small and Medium Enterprises, Researchers, Students,
avail: Government Offices and other customers
CHECKLIST OF
WHERE TO SECURE
REQUIREMENTS
Accomplished Request Form RSTL / Metrology Laboratory
Sample of items to be From Client
analyzed
Equipment Under Test (EUT) From Client
(for calibration services)
PERSON
AGENCY PROCESSIN
ACTIONS G TIME
-SIBLE
1. Client will 1.1
submit Laboratory Engr.
sample to personnel Christine
RSTL. will receive 20 mins. L. Buyan
the sample CRO
and initiate
testing
1.2
Laboratory
personnel
shall input
the data to
ULIMS and
generate
Request
Form/issue
Order of
Payment
based on
the test
requested.
2. Client shall 2.1 DOST
proceed to the Cashier will Liezel C.
Finance and issue official Laure
20 minutes
Admin. Office receipt. AO V-
to pay the Cashier
testing fees
99
DOST XII
Fees for Chemical and Physical
Analysis
WATER & WASTEWATER
pH 350.00 2 days
Total Alkalinity 500.00 3 days
Total Hardness 700.00 3 days
Conductivity 350.00 3 days
Color 350.00 3 days
Turbidity 300.00 3 days
Residual Chlorine 750.00 3 days
Chlorides 750.00 3 days
Salinity (Refractometer) 300.00 3 days
Total Dissolved Solids 600.00 3 days
Total Suspended Solids 650.00 3 days
Total Solids 400.00 3 days
Dissolved Oxygen 500.00 3 days
Oil and Grease 1,000.00 3 days
5 day BOD 1,500.00 6 days
Heavy Metals, per
element (Rd,Ca,
1,525.00 5 days
Su,Fe,Pb,Mg,Mn,Ni,K,Ag
,Au,Cr & Zn)]
Heterophic/Total Plate
550.00 3 days
Count
Total Coliform Count 550.00 5 days
Fecal Coliform 550.00 5 days
FOOD PRODUCTS AND RAW
MATERIALS
Ash Content 400.00 3 days
pH 850.00 2 days
Crude Fat 1,200.00 3 days
Moisture Content 400.00 3 days
Titrable Acidity 560.00 3 days
Water Activity 378.00 2 days
Sugar Content (Brix) 300.00 2 days
PLANT AND FRUIT MATERIALS
Phytochemical Screening 1,500.00 3 days
Extraction 800.00 2 days
Fees for Microbiological Analysis
99
FOOD PRODUCTS
(at least 250 ml/ analysis)
Aerobic/Total Plate
550.00
DOST XII
3 days
Count
Coliform Count 550.00 3 days
Fecal Coliform Count 550.00 3 days
OTHER TEST
Swab Testing of
550.00 3 days
Surfaces
ANTIMICROBIAL SCREENING
Extraction 800.00 2 days
Screening against E.Coli &
Staphylococcus Aureus 1,500.00 5 days
Liezel C.
Fees for Calibration Services Laure
Cashier
VOLUMETRIC CALIBRATION
SERVICES
TEST MEASURE
Gravimetric Method
500.00 5 days
(10L)
Gravimetric Method
600.00 5 days
(20L)
Volumetric Method (10L) 1,800.00 2 days
Volumetric Method (20L) 2,000.00 2 days
GLASSWARES
Graduated Cylinder 600.00 5 days
Pipette 600.00 5 days
Pipettor 1,500.00 5 days
Burette 1,500.00 5 days
Volumetric Flask 600.00 5 days
PROVING TANK
100-400 L 1,500.00 5 days
500-2,000 L 3,000.00 5 days
2,500 L and above 4,000.00 5 days
ROAD TANKER
5,000 L & Below 1,000.00 2 days
6,000 L - 10,000 L 1,500.00 2 days
11,000 L- 15,000 L 2,000.00 2 days
16,000 L- 20,000 L 2,500.00 2 days
21,000 L - 25,000 L 3,000.00 2 days
26,000 L- 30,000 L 3,500.00 2 days
31,000 L - 35,000 L 4,000.00 2 days
36,000 L- 40,000 L 4,500.00 2 days
41,000 L - 45,000 L 5,000.00 2 days
46,000 L- 50,000 L 5,500.00 2 days
MASS CALIBRATION SERVICES
TEST WEIGHTS (Class M)
99
Up to 5 kg 450.00 / wt 5 days
10 kg - 20 kg 600.00 / wt 5 days
25 kg - 50 kg 700.00 / wt 5 daysDOST XII
TEST WEIGHTS (Class F)
Up to 5 kg 600.00 / wt 5 days
10 kg - 20 kg 800.00 / wt 5 days
25 kg - 50 kg 1,000.00 / wt 5 days
WEIGHING DEVICES
Special Accuracy 1 1,200.00 3 days
High Accuracy 1,000.00 3 days
Medium Accuracy 900.00 3 days
Ordinary Accuracy III 900.00 3 days
Butching Plant 3,500.00 3 days
Truck Scale 3,500.00 3 days
LENGTH/DIMENSION CALIBRATION
SERVICES
Steel Rule (Metal)
500.00 3 days
300mm and below
more than 300mm-600 mm 650.00 3 days
more than 600 mm 900.00 3 days
Height Boards 900.00 3 days
PRESSURE CALIBRATION
SERVICES
500 psi and below
750.00 3 days
(up to 4 points)
for every point in
excess 100.00
Sphygmomanometer 900.00 3 days
TEMPERATURE CALIBRATION
SERVICES
Analogue Thermometer 1,700.00 3 days
Digital Thermometer 1,700.00 3 days
Glass/Filled/Bi-Metallic
1,700.00 3 days
Thermometer
Thermocouple Probe /
1,700.00 3 days
Wire (up to 4 test points)
for every addt'l test
3 days
point 400.00
Water Bath 2,100.00 3 days
Drying Oven 2,100.00 3 days
Incubator 2,100.00 3 days
Refrigerator (up to 3 test
2,100.00 3 days
points)
for every addt'l test
point 500.00
IN-PLANT CALIBRATION CHARGES
Within 50 km radius from 3 days
3,000.00
base laboratory per day
99
More than 50 km radius 3 days
from base laboratory per 5,500.00
day DOST XII
3. Get test 3.1 Release 30 mins. Engr.
results on test Christine
date results to L. Buyan
scheduled clients CRO
***END OF TRANSACTION***
10
DOST XII
FINANCE AND ADMINISTRATIVE SERVICES

INTERNAL SERVICES
10
1. Procurement of Goods and Services
This service covers all activities involved in the procurement of goodsDOST
and XII
services in the office.
Office of Division Finance and Administrative Services

Type of G2C
Transaction:
Who may avail: Internal Customers
Approved Purchase Request DOST Office
Agency Procurement Request Procurement Service
Activity Proposal (for trainings to be
conducted)
Project Proposal (for project-related
items)
Project Management Procurement Plan
Annual Procurement Plan
FEES TO PROCESSI PERSON
BE PAID NG TIME RESPONSIBLE
1.0 Submit to Finance 1.1 Receive approved None 10 minutes Customer
and Administrative Purchase Request FAS Staff
Services (FAS) the (PR). Check
approved Purchase supporting
Request (PR) with documents. Record
the following in the incoming
attachment/s: documents file.
 Approved
Project
Procurement
Management
Plan.
 Approved
Activity/Project
Proposal (for
trainings/proje
ct).
1.2 Forward approved None 5 minutes FAS Staff
PR to the Supply
Unit.
1.3 Receive and None 15 minutes Supply Officer
check if items in
10
the PR is Supply Unit Staff
included in the
PPMP. If not DOST XII
included, advise
customer to
revise PPMP./
Check the
approved Budget
for Contract.
1.4 Initiate
Procurement
None 8 hours Supply Officer
If CSE, prepare
Agency Mayette M. Carlon
Procurement Accountant
Request (APR),
route to Imelda S. Mezo
signatories and Chief, FAS
send to
Procurement Engr. Noel M. Ajoc
Service (PS) for Regional Director
confirmation of
available items.
Prepare Final
APR based on
the Price
Quotation and
Stock Availability
Certification
(PQSAC) issued
by PS.
b.For CSE not None 1 day

available at PS
and non-CSE
with ABC of
less than Ph 50T,
prepare Request
For Quotation
(RFQ) and send
to accredited
suppliers.
10
c.For CSE not
available at PS None 2 days
and non-CSE DOST XII
with ABC of Ph
50T or more but
less than Ph1M,
prepare RFQ and
post to Philgeps.
f. If ABC of CSE
and non-CSE is
Ph1M and
above, conduct None 45 Supply Officer
public bidding. calendar BAC
Follow the days BAC Staff
procedures BAC Secretariat
under public
BAC TWG
bidding of
Regional Director
RA9184.
1.5 Prepare Abstract of None 2 days Supply Officer

Canvass (AOC) for BAC Members
items offered by
accredited
suppliers. Route to
BAC members.
(Not applicable for
items available at
PS).
For items posted at

Philgeps, prepare None 2 hours BAC Staff
BAC Resolution Supply Officers
and route to BAC Members
signatories
. 1.6 Prepare Purchase None 2 days Supply Officer
Order. based on
the approved Marites M.
Abstract of Apolinaria
Canvass (AOC), for Budget Officer
obligation by the
Budget Officer,
certified by the Mayette M. Carlon
Accountant
10
Accountant and
approved by the Imelda S. Mezo
Regional Director. DOST XII
FAS Chief
Engr. Noel M. Ajoc

Regional Director
1.7 Upon delivery, None 1 hour Supply Officer

check the items
delivered vis-à-
vis the PO.
Receive the
Delivery Receipt
/Invoice.
Supply Officer
For delivery of items Imelda S. Mezo
with ABC of Ph50T FAS Chief
and above (including
public bidding),
prepare request for
inspection.
1.8 Prepare None 20 minutes Supply Unit Staff

Inspection and Property Inspectors
Acceptance Customer
Report, to be
signed by
concerned
signatories.
1.9 Prepare Requisition None 1 day Supply Officer

and Issue Slip
(RIS) for common Imelda S. Mezo
use supplies, Chief, FAS
Inventory
Custodian Slip
Engr. Noel M. Ajoc
(ICS) for non-
expendable items, Regional Director
Property
Acknowledgment
Receipt (PAR) for
Equipment to be
approved by
concerned
signatories.
10
2. Receive items 2.1 Release items None 1 hour Supply Officer
delivered requested and let
customer sign the DOST
Customer XII
RIS, ICS or PAR ,
whichever is
applicable.
2.2 Prepare voucher None 1 hour Supply Officer
with complete
supporting
documents for the
procured items.
2.3 Process None 1 day Division Chief (Box
Disbursement A)
Voucher with Marites M.
complete Apolinaria
supporting Budget Officer
documents for
Mayette M. Carlon
payment.
Accountant
Engr. Noel M. Ajoc
Regional Director
2.5 Issue Check or None 1 day Liezel C. Laure

ADA and deliver to Cashier
Suppliers. Division Chief
Engr. Noel M. Ajoc
OIC-ORD
10
2. Processing of Request for Supplies and Material
DOST XII
Timely provision of supplies and materials requested by internal customers.

Type of G2C
Transaction:
Who may avail: Internal Customers
Requisition and Issue Slip Finance and Administrative Services
FEES
PROCESSIN PERSON
G TIME RESPONSIBLE
PAID
1. Accomplish 1.1 Receive None 10 minutes Internal Customer
Requisition and accomplished Supply Officer
Issue Slip (RIS) Requisition and
and submit to Issue Slip
Supply Unit.
1.2 Check availability of None 15 minutes Supply Unit Staff

requested
supplies/materials
at stock room.
1.3 a. If available, refer None 15 minute Supply Unit Staff
RIS to Supply
Officer and issue Supply Officer
requested
supplies/material Customer
s. Request
customer to
acknowledge the
items received by
signing the
“Received by”
portion of the RIS
and indicating the
date of receipt.
b. If requested
items are not None 10 minute Supply Officer
available at
stockroom,
advise customer Supply Staff
to purchase the
items using Customer
10
Petty Cash Fund None 10 minutes
if cost is not
more than DOST XII
Ph1,000.00.
If cost of supplies
/materials
exceeds the
maximum amount
allowed for PCF,
advise
Customer to file a
Purchase
Request.
1.4 Record the item

for inclusion in the
next procurement
schedule.
1.5 File the RIS; to be Supply Staff
used for updating
of stock card at Supply Officer
the end of the
month and for
preparation of the
Monthly Report of
Supplies and
Materials Issued.
10
3. Processing of Request for Filling-Up of Vacant Positions
DOSTofXII
The service covers the activities involved in the processing of request for filling-up
vacant permanent and non-permanent positions.
Type of G2C
Transaction:
Who may avail: Division Chief
Request for Filling-up of Positions Finance and Administrative Services
FEES
PROCESSIN PERSON
G TIME RESPONSIBLE
PAID
1.0 Division Chief 1.1 Receive None 10 minutes Maricel R. Alao
accomplish accomplished HR Staff
Request for filling request for filling up
up of positions duly of positions.
approved by the
Regional Director
and submit to
Finance and
Admin. Services.
1.2 Forward request to None 5 minutes Maricel R. Alao
the Chief HR Staff
Administrative
Officer for action.
1.3 Check if request is None 5 minutes Imelda S. Mezo
for filling up of Chief Admin.
permanent position Officer
or non-permanent
positions. Maricel R. Alao
HR Staff
1.4 If request is for the
filling up of None 1 day
permanent position,
publish vacant (Note:
position at CSC Position will
Bulletin, be published
Jobstreet.com, for at least
PSTCs and 10 working
Regional Office days)
bulletin board and
to prepare a
Recruitment Plan.
10
1.5 Follow procedures
on Recruitment DOST XII
Selection and
Placement
indicated in the
Procedures
Manual.
1.6 If request is for None 1 hour Imelda S. Mezo

filling up of non- Chief Admin.
permanent position, Officer
check project
duration and Maricel R. Alao
availability of funds
HR Staff
for payment of
salary for the
position
3.7 Publish notice of None 3 hours Imelda S. Mezo
hiring through FAS Chief
social media and Maricel R. Alao
DOST Caraga HR Staff
website. Post
notice of hiring
at DOST Caraga
bulletin board.
40 days for
1.8 Follow procedures None permanent Imelda S. Mezo
on Recruitment position FAS Chief
Selection and Maricel R. Alao
Placement 15 days for HR Staff
indicated in the non- HRMPSB
Procedures permanent Engr. Noel M.
Manual.
Ajoc
Regional Director
1.9 Hire applicant None 5 minutes Imelda S. Mezo
FAS Chief
Engr. Noel M.
Ajoc
Regional Director
***END OF TRANSACTION ***
10
4. Processing of Request for Certifications / Issuance of Service
Record DOST XII
This service covers the issuance of the following:
 Certificate of Employment
 Certificate of Employment and Net Take Home Pay
 Service Record
 Certificate of No Pending Administrative Case
 Other certifications needed by existing and retired/resigned
employees
Type of G2C
Transaction:
Who may avail: Internal Customers, Retired / Resigned Employees
Request for Filling-up of Positions Finance and Administrative Services
FEES TO PROCESS PERSON

BE PAID ING TIME RESPONSIBLE
1.0 Internal 1.1 Receive None 10 FAS Staff
Customers accomplished minutes
accomplish Request for
Request for Issuance Form.
Issuance Form
and submit to
Finance and
Administrative Receive letter of
Services. request and None ORD Staff
forward to the 1 hour
For retired Regional Director Engr. Noel M. Ajoc
/resigned for instruction. Regional Director
employee, submit
letter of request to
the Office of the
Regional Director.
Evaluate request. None 5 minute Imelda S. Mezo
s Chief Admin.
For Certificate of Officer
Employment and
Net Take Home
Pay.
10
1.2.1 Prepare
Certification and 3 hours Charity L. Estorpe
have it signed by DOST XII
the Chief Admin. Imelda S. Mezo
Officer. Chief Admin.
Officer
For Issuance of
Service Record
1.2.2 Retrieve record

from electronic 1 hour
file, review print
Service Record Imelda S. Mezo
and affix signature Chief Admin.
Officer
For Issuance of
Certificate of No
Pending Case and
other Certifications
1.2.3 Prepare
Certification and 4 hours
have it signed by
the Chief Admin
Officer Imelda S. Mezo
Chief Admin.
1.3 Record requested Officer
documents. 1 hour
1.4 Inform customer

on the availability 10 minutes
of the requested
document. FAS Staff
FAS Staff
1.5 Release requested None 10 FAS Staff
documents to minutes
customer.
1.6 Sign certifications None 5 minutes Imelda S. Mezo
and forward to HR Chief Admin.
Staff for release. Officer
HR Staff
10
FEEDBACK AND COMPLAINTS MECHANISM DOST XII
How to send feedback Clients will be requested to accomplish
the Customer Satisfaction Feedback
(CSF) Form that will be provided to
them by the staff of the Division where
they transact business.
The clients can also give feedback by

talking to our personnel.
How feedbacks are processed Accomplished Customer Satisfaction

Feedback forms are consolidated by
the FOD Staff. The data are evaluated
and analyzed to determine the level of
customer satisfaction from each
unit/division and the Regional Office as
a whole.
For our Regional Standards and Testing

Laboratory, an android program for
getting customer feedback was created.
All laboratory customers are required to
rate the personnel and the laboratory
services by entering the appropriate
rating in an electronic tablet. The
program generates an automated
Customer Satisfaction Index.
How to file a complaint The customer drops his written
complaint at the DOST Caraga
complaints/suggestion box located at
the Regional Office lobby. If
complainant is from the province, he
may file his complaint at the concerned
Provincial Science and Technology
Center.
The complaint can also be filed through

telephone number 085-2263831 or 085-
2263914. The complainant should
provide the following:
- Name of person being
complained of
- Incident
- Evidence
10
How complaints are processed The Complaints Officer, Mr. Ricardo N.
Varela at the Regional OfficeDOST XII
or PSTDs
at the Provincial Science and
Technology Centers regularly check the
complaints/ suggestion box and
evaluate complaints.
The Complaints Officer conducts

investigation, prepares reports on the
results of the investigation and submits
report to the Regional Director for
appropriate action.
Complainant will be informed on the

result of the investigation.
Contact Information of CCB, PCC, CCB – 085-2263831

ARTA PCC - 085-2263831 ;
ARTA- 085-2263831
[email protected]
10
Office Address DOST XII
Contact
Information
DOST Regional Office CSU Campus, Ampayon (085)226-3831
Butuan City (085)226-3914
PSTC-Agusan del Norte CSU Campus, Ampayon (085)226-3941 local
Butuan City 1003
PSTC-Agusan del Sur Govt. Center, Patin-ay (085)343-7194
Prosperidad, Agusan del Sur
PSTC-Surigao del Norte 3F Ricardo Bldg., San Nicolas St. (086)826-5392
Surigao City
PSTC-Surigao del Sur SDSU Main Campus, Tandag, City (086)214-3400
PSTC-Dinagat Islands Purok 3, Brgy. Don Ruben 0909-266-7991;
San Jose, Dinagat Islands 0921-378-6028
Regional Standards and CSU Campus, Ampayon, Butuan (085)226-3941 local
Testing Laboratory City 1005
10

DOST-OSEC Citizens Charter CY 2023

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DOST-OSEC Citizens Charter CY 2023

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DEPARTMENT OF SCIENCE AND

IV. Core Values:

Office or Division: Special Projects Division

For further details, visit http://gia.dost.gov.ph/

Office or Division: Office of the Undersecretary for Research and Development

For further details, visit https://bspms.dost.gov.ph/

CHECKLIST OF REQUIREMENTS WHERE TO SECURE

If the Usec. for

If the Usec. for

If the Usec for

Office or Division: DOST Biosafety Committee

TOTAL: None 19 Days

Office or Division: S&T Foundation Unit

Type of Transaction: G2C, G2B

CHECKLIST OF REQUIREMENTS WHERE TO SECURE

4. Certificate of registration of said Articles of

5. Scientific and Technological Activities https://sfu.dost.gov.ph/

Feedbacks can also be accessed online through

The online DOST Help Desk can also be a way to

DOST Human Resource 3rd Floor, 8837-2071 to Ms. Mary [email protected]

Science Foundations Unit 2nd Floor, 8837-2071 to Ms. Corlita [email protected],

General Services Division Ground 8837-2071 to Mr. Jhoven [email protected]

Telecommunications Unit Ground 8837-2071 to Mr. Jhoven [email protected]

Legal Division Ground 8837-2071 to Atty. Angely [email protected]

Personnel Division Ground 8837-2071 to Ms. Marissa dostco.personnel@gmail

Procurement Management 2nd Floor, 8837-2071 to Ms. Adelaida dostprocurement.sec@g

Science and Technology 2nd Floor, 8837-2071 to Ms. Terencia [email protected]

Internal Audit Service 4th Floor, 8837-2071 to Dir. Maria [email protected]

DOST-NCR Core Functions

1. Identify the needs and opportunities in S&T in the region

II. Vision Statement

III. Mission Statement

Continually develop our competencies to provide responsive, accessible and transparent

Classification of S&T Programs/Projects Funded under GIA Program:

Office or Technical Operations Division

2. The eligibility of project proponents shall be determined by the

3. Preference shall be given to DOST-accredited science

4. Proponents with no previous accountabilities with DOST.

CHECKLIST OF REQUIREMENTS WHERE TO SECURE

4.2 Submit 4.2 Inform 5 days CM or PM

4.3 Prepare 3 days CM or PM

4.4 Route for 2 days CM or PM

4.5 Approval or 1 day RD

5. Receive 5. Inform proponent None 2 days PM

Office or Division: Technical Operations Division

4. DTI Certificate or SEC From DTI, SEC or CDA

Office or Division: Technical Operation Division

CLIENT AGENCY ACTION FEES TO PROCESSING PERSON

TOTAL: None With External

Office or Division: Technical Operations Division-TSS

Classification: G2G, G2B and G2C

CLIENT AGENCY FEES PROCESSING PERSON

2. Ensure 1. Conduct site None 2 days Food Safety

3. Client 4. Provide client None 15 minutes Food Safety

Energy assessors are deployed to customers to assess customer’s energy performance by

Office or Division: DOST-NCR Technical Support Services

It involves identification of waste sources, causes, and appropriate cleaner production or CP

Office or Division: Technical Operations Division

Classification: G2G or G2B

Who May Avail: Food MSMEs within NCR