Carvaan

Warranty Overview
Carvaan comes with a 1 year warranty on parts, excluding accessories. This includes servicing/ repair
or replacement of damaged parts.

The warranty does not apply and does not cover the following:

• Liability for loss of data/content loaded in the product due to misuse or tampering.

• Damage caused due to -

force majeure events;

events caused by fire, water, electrical disturbances etc.

events beyond the control of Saregama;

acts of negligence or mishandling

usage for commercial, business, industrial, educational or rental purposes

Carvaan
India Domestic Service Warranty
1. Definitions

Unless the context otherwise requires, the following terms would have the prescribed meanings:

Accessories: Remote, Adaptor and the USB to micro USB cable and antenna.

Authorized Dealers: Such sellers/ retailers (including online sellers/ retailers), which are authorized by
Saregama to sell the Product.

Customer: An end-user (a person, firm, company or the legal entity) who purchases the Product from
Saregama or its Authorized Dealers.

Carry in Warranty: Where the product needs to be carried by the Customer to the Service Centre to
exercise this Warranty.

Home Service Warranty: Where the Customer shall have a technician visit the Customer at his/her
home and service the Product.

Invoice: Invoice shall mean the bill raised on the customer by the Authorized Dealer or Saregama as
the case may be and on the basis of which, the Customer shall pay for the Product.

Product: Carvaan, marketed and sold by Saregama, either directly or through its authorized dealers.
Saregama: Saregama India Limited, a company having its Office at No.2 Chowringhee Approach,
Kolkata- 700072.

Warranty: Warranty means this Warranty.

Warranty Card: Means the warranty card provided.

2. Scope of Warranty

This Warranty is available only for the Product and not for the Accessories of the Product.

This Warranty is applicable only in case of any manufacturing defects in the material or workmanship,
for which servicing/ repair or replacement of damaged parts shall be provided.

The warranty does not apply and does not cover the following:

• Liability for loss of data/content loaded in the product due to misuse or tampering.

• Damage caused due to -

force majeure events;

events caused by fire, water, electrical disturbances etc.

events beyond the control of Saregama;

acts of negligence or mishandling

usage for commercial, business, industrial, educational or rental purposes.

3. Warranty Period

Product is covered under 1 year Carry In and Home Service warranties from the date of purchase of
the Product by the Customer.

Warranty validation / Warranty period confirmation shall be done through the Warranty Card or
Invoice.

If a Customer transfers the ownership of Product to another person, the remainder of the warranty
period may also transfer to the new owner.

Customer shall be required to provide proof of purchase or Warranty Card of the Product, as a pre-
condition for availing the warranty of the Product.

No claim made by a third party or made by Customer on behalf of a third party shall be entertained
by Saregama.

4. Warranty Types

Carry-in and Home Service Warranty shall be provided.

Home Service shall be provided at the locations where there is an Authorized Service Centre. Home
Service Warranty allows Customer to have a technician visit the Customer at their home and service
the Product.

Carry-in Warranty service requires that the Product be brought by the Customer, at his/her sole cost
and responsibility, to the Authorized Dealers / Authorized Resellers / Authorized Online Resellers from
where the Customer would have purchased such Product. Once the Product is repaired, Customer
shall be responsible to pick-up the repaired Product from the concerned Authorized Dealers /
Authorized Resellers / Authorized Online Resellers with whom the Product was placed for repair.

5. Warranty Terms

Warranty is provided only on the Product that is purchased from Saregama or Saregama Authorized
Dealers.

Only in case where there is no misuse of the Product or tampering with the data/content and if
serviced under warranty, the Product will be returned configured as originally purchased.

In the event of repairs or replacement of any part(s), during the warranty period, the warranty of the
Product shall thereafter continue only for the unexpired period of original warranty.

The Warranty of the Product(s) and/or Accessories shall be rendered null and void if:

• The Product is physically damaged;

• The Product is modified, repaired, maintained and /or opened, disassembled by the Customer or
any un-authorised person i.e. damage arising out of unauthorized modification, repair and alteration;

• The Product is operated and/or maintained in ways other than recommended by Saregama in the
user manual. Product operation outside the usage parameters stated in the user manual provided
with the Product;

• The model no. or serial no. sticker of Product is removed, mutilated or tampered with;

• Any damage to the Product arising out of use of any consumables or accessories other than those
supplied by Saregama, Authorized Dealers / Authorized Resellers / Authorized Online Resellers.

6.Limitation of Liability

Saregama makes no other warranty either in writing or otherwise and expressly disclaims all
warranties and conditions not stated in this limited warranty. To the extent allowed by the Indian
laws, Saregama disclaims all implied warranties or conditions, including any implied warranties or
conditions of merchantability, merchantable quality, and fitness for a particular purpose.

Saregama's maximum liability under this limited warranty is limited to the price of the Product or the
cost of repair or replacement charges, whichever is lower.

Except as indicated above, in no event will Saregama be liable for Indirect damage caused due to
improper functioning of the Product, including but not limited to lost profits or savings, business
interruption, loss of data, lost revenue, loss of use, or any other commercial or economic loss of any
kind, or special, incidental, or consequential damages .

This limitation of liability applies in all circumstances i.e. when damages are sought, a claim made
under this limited warranty or as a tort claim (including negligence and strict product liability), a
contract claim, or any other claim. This limitation of liability cannot be waived or modified by any
person. This limitation of liability will be effective even if Customer has advised Saregama / its
representative of the possibility of any such damages or even if such possibility were reasonably
foreseeable.

7.Governing Laws
Any disputes arising in connection with this Limited Warranty shall be governed by the laws of India.
The courts of Kolkata shall have the exclusive jurisdiction over disputes arising hereunder.

Warranty is valid only when the Product is purchased from an Authorized Dealer and subject to the
production of the original proof of purchase.

For online purchases, the invoice received with the Product will serve as proof of purchase.

Warranty Card

Customer’s Name: __________________________________

Customer’s Address: __________________________________

Product Serial No.: _____________________________________

Date of Purchase: ___________________

Expiry Date: _____________________

Retailer’s Name: __________________

Retailer’s Signature/Seal: ________________________

I accept the terms and conditions of the warranty.

Customer’s signature: _____________________