Question And Answer

Session

RISK WARNING: All financial products traded on margin carry a high degree of risk to your capital. They are not suited to all investors and you can lose more than your initial deposit. Please
ensure that you fully understand the risks involved and seek independent advice if necessary. See our full risk warning in our Terms of Business.
Questions by IB (Pertaining to Broker)
1 What is the difference between Regulated and Registered ?

The European Union (EU) is having a common European Law and free trades within the Union.
Therefore, when a broker obtains its license in ANY European Union (EU) Jurisdiction and is regulated
by an EU regulator, they are automatically entitled to be registered with other regulators in the region.
This enables them to have clients from the region without the need to obtain the various local licenses.

Regulated means the broker is required to follow regulations set by the governing body of the regulated
country. Registered means the broker is applying and duly accepted by a country’s regulatory body and
became part of the group of entities that are regulated by that country's laws.

2 Why certain countries require Consent Letter in order to be accepted by TFXI?

The Consent letter is required to indemnify the company from the local regulations of
certain countries.

RISK WARNING: All financial products traded on margin carry a high degree of risk to your capital. They are not suited to all investors and you can lose more than your initial deposit. Please
ensure that you fully understand the risks involved and seek independent advice if necessary. See our full risk warning in our Terms of Business.
Questions by IB (Pertaining to Broker)
3 What security controls are in place to avoid cyber fraud (or) deliberate funds
diversion by rogue TFXI employee ?

TFXI has very stringent internal processes with various check and balance in place.
We have internal risk management team to monitor all correspondence of our employees
with clients.

Why isn’t the CySec license enough for Private Funds? Why is the Seychelles license
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required?

Currently CySec does not offer Portfolio Management (Fund Management) license for broker.
Seychelles license has no restriction to accommodate Fund Management or Copy trading.

RISK WARNING: All financial products traded on margin carry a high degree of risk to your capital. They are not suited to all investors and you can lose more than your initial deposit. Please
ensure that you fully understand the risks involved and seek independent advice if necessary. See our full risk warning in our Terms of Business.
Questions by IB (Pertaining to Broker)
In the event TriumphFX goes bankrupt, what level of insurance does it have to protect
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invested capital ? What does capital recovery process look like in that case ?
Could TriumphFX provide its investors a legal guarantee that the fund capital invested
by the clients will be refunded in case TriumphFX decides to cease its operations. In
this scenario, how long will the refund process take ? And has TriumphFX
communicated this to it's client’s.

In the event that this unfortunate incident do take place, the normal legal process in which
the company will fall under receivership. The appointed administrator would sell off the
assets and settle the creditors.

RISK WARNING: All financial products traded on margin carry a high degree of risk to your capital. They are not suited to all investors and you can lose more than your initial deposit. Please
ensure that you fully understand the risks involved and seek independent advice if necessary. See our full risk warning in our Terms of Business.
Questions by IB (Pertaining to Trader’s Room Functionality)

1 Can we have multiple inheritance nominations with % ?

At this point of time, we unable to provide this request but we will look into this proposal.

2 What about TFXI app for iOS? Currently it is available for Android phones only.

iOS is subject to approval by Apple Inc.

When can it be fixed the issue of www.tfxi.com when accessed in Singapore shows it
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as a suspected scam website

Most of the country Central Bank will warn its citizens against dealing with offshore financial brokerage
entities. However, TriumphFX do like to remind all clients to be cautious and apply due diligence when
dealing with all financial brokerage entities.

RISK WARNING: All financial products traded on margin carry a high degree of risk to your capital. They are not suited to all investors and you can lose more than your initial deposit. Please
ensure that you fully understand the risks involved and seek independent advice if necessary. See our full risk warning in our Terms of Business.
Questions by IB (Pertaining to Trader’s Room Functionality)
4 How to improve the downtimes during profit sharing week especially every Mondays?

Since Q3 last year, IT team has begun both Horizontal and Vertical expansion. The evidence
is there is no longer any downtimes except during major system maintenance. This major
upgrade will end of Q4 2022.

5 What can be done to speed up the registration process?

Due to continuous exponential growth since Q4 2021, we are having overwhelming applications on
daily basis. However, the management has increased the manpower resource to the tone of 400%
since Q1 2022. Now on average, the approval lead time has reduced to less than 36 hours.

What plan are in the pipeline to improve Customer Service experience and response
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times to Support Ticket?

We are working on this area and the company has already taken steps to expand the
Customer Service Team to cut short the lead time of responding to Support Tickets.

RISK WARNING: All financial products traded on margin carry a high degree of risk to your capital. They are not suited to all investors and you can lose more than your initial deposit. Please
ensure that you fully understand the risks involved and seek independent advice if necessary. See our full risk warning in our Terms of Business.
Questions by IB (Pertaining to Trader’s Room Functionality)

7 Can the application approval process be made clearer and faster?

Due to stringent KYC process requirement by the FSA of Seychelles, all applications has to
go through the process and it has to be done manually.

IBs are required to master the application process and provide the required valid KYC
documents in order to have approval within reasonable time frame.

8 Can TriumphFX allow one single ID to access to various Fund Management account?

Since each Fund Manager is under different Master Introducing Broker and each MIB is
stand alone network / hierarchy, therefore it is not possible to have single ID to login to
various Fund Manager.

RISK WARNING: All financial products traded on margin carry a high degree of risk to your capital. They are not suited to all investors and you can lose more than your initial deposit. Please
ensure that you fully understand the risks involved and seek independent advice if necessary. See our full risk warning in our Terms of Business.
Questions by IB (Deposit)

1 Can we deposit to bank account in Cyprus?

Off-shore forex broker are not permitted to open bank account within Cyprus and within EU.

2 What is the reason that Wise and Revolut are not able to be used on the Triumph FX
platform?

Wise and Revolut do not accept forex broker to open account at their platform.

3 When come to deposit and withdrawal, why use 3rd party account?

Due to stringent regulations around forex brokers, opening a bank account is a great
challenge. Therefore, with consent of FSA Seychelles we have appointed various payment
agents to facilitate the deposit and withdrawal.

RISK WARNING: All financial products traded on margin carry a high degree of risk to your capital. They are not suited to all investors and you can lose more than your initial deposit. Please
ensure that you fully understand the risks involved and seek independent advice if necessary. See our full risk warning in our Terms of Business.
Questions by IB (Deposit)

4 help2pay and paytrust are not safe payment gateways for investors in Malaysia, as
the bank accounts’ passwords are entered into their portal

This is not true. When it comes to your banking login credentials, it is redirected to your
bank’s eco-system, not to help2pay or PayTrust portal.

5 Please create a P2P platform similar to crypto

Due to FSA Seychelles licensing requirements, we are unable to provide P2P platform.

RISK WARNING: All financial products traded on margin carry a high degree of risk to your capital. They are not suited to all investors and you can lose more than your initial deposit. Please
ensure that you fully understand the risks involved and seek independent advice if necessary. See our full risk warning in our Terms of Business.
Questions by IB (Deposit)
The banking details for retail trading account stay consistent with one bank account in
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Cyprus. Why banking details for Fund Management constantly changing?

Both the entities are regulated by two different regulators and each regulator has its own
limitations. For example, the Cyprus entity provides consistent bank account while it
prohibits Fund Management and Copy Trading. Whereas the Seychelles entity provides you
with Fund Management and Copy Trading.

Why are 3rd party deposit accounts closed down so frequently? And can we get a
7 week’s notice before an account is closed down to prevent funds getting lost in
space for a period of time?

Our appointed payment agents change accounts from time to time when the set threshold
is reached due to risk mitigation. The agent is of the view that single account should not be
burdened with huge inflow of funds.

They have promised to inform us one week in advance.

RISK WARNING: All financial products traded on margin carry a high degree of risk to your capital. They are not suited to all investors and you can lose more than your initial deposit. Please
ensure that you fully understand the risks involved and seek independent advice if necessary. See our full risk warning in our Terms of Business.
Questions by IB (Withdrawal)
1 Is the 1.8% charge for crypto withdrawal on top of the usual block chain transfer fee?

Yes.

RISK WARNING: All financial products traded on margin carry a high degree of risk to your capital. They are not suited to all investors and you can lose more than your initial deposit. Please
ensure that you fully understand the risks involved and seek independent advice if necessary. See our full risk warning in our Terms of Business.
Questions by IB (Related to Fund Manager)

1 What mechanism has Triumph Int. (SC) Limited to ensure the PAMM funds are safe
and complete with the requirements i.e. the license and limited power of attorney
agreement. Note that the broker is legally separated from the Funds Managers.

Limited Power of Attorney (LPOA) is given by the investor to the Fund Manager of their
choice to trade on their behalf.

The safety of the fund is subject to the performance and risk management strategies of
your Fund Manager.

2 What is the process for assessing potential new Fund Managers?

Please refer to your MIB.

RISK WARNING: All financial products traded on margin carry a high degree of risk to your capital. They are not suited to all investors and you can lose more than your initial deposit. Please
ensure that you fully understand the risks involved and seek independent advice if necessary. See our full risk warning in our Terms of Business.
Questions by IB (Related to Fund Manager)
3 To satisfy compliance obligations TriumphFX have presumably carried out proper due
diligence on all of it’s fund managers and trading teams.

Can we have basic information on the trading teams? For example, their background &
experience, size of team, where based?

In the Fund Management business model, it is the duty of MIB to assess the Fund Manager.
Broker merely provide the trading platform to Fund Manager for its trading activities.

In regard to Fund Manager credentials, you may get it from your referral or IB leaders.

4 Why can’t the PAMM fund size be viewed in the MT4?

PAMM is a copy trade system, therefore you cannot view the total fund size other than your
own investment amount.

RISK WARNING: All financial products traded on margin carry a high degree of risk to your capital. They are not suited to all investors and you can lose more than your initial deposit. Please
ensure that you fully understand the risks involved and seek independent advice if necessary. See our full risk warning in our Terms of Business.
Questions by IB (Related to Fund Manager)

5 Are there any restrictions on the size of the PAMM funds?

Usually there is no restriction set on the fund size on any fund unless it is mutually agreed
by both MIB and Fund Manager.

Broker merely provides the trading platform and we do not hedge the trades.
We ensure all trades are executed to the market.

RISK WARNING: All financial products traded on margin carry a high degree of risk to your capital. They are not suited to all investors and you can lose more than your initial deposit. Please
ensure that you fully understand the risks involved and seek independent advice if necessary. See our full risk warning in our Terms of Business.
 Suggestions by IB
1 Allow IB to have option to auto reinvest their profits without going through the
hassle of Detachment and Attachment process.
The management do not intend to introduce this measure at this point of time as this
feature is widely practiced by money gamers in the market.

In the Trader's Room Account Balance -> History page, there should be an option to
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download the transaction history in PDF file format.

We will consider this suggestion.

3 What is the TriumphFX business vision for the next 5/10 years?
Is there any limit to how big Triumph FX can get?

1. Continue to Invest in technology to strengthen our infrastructure and enhance cyber

RISK WARNING: All financial products traded on margin carry a high degree of risk to your capital. They are not suited to all investors and you can lose more than your initial deposit. Please
ensure that you fully understand the risks involved and seek independent advice if necessary. See our full risk warning in our Terms of Business.
 Suggestions by IB
Please give an option to do away with the broker statements emailed to us monthly.
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New users are often confused with the nil balances received. I have to explain to
almost all of them

The broker monthly statement sent to each IB was generated by MT4 system in which we
will not be able to stop it as there is not feature available to support this request.

The MT4 monthly statement is for IB who actually trades in the market.

If they want fund management statement they will need to generate manually using the
Consolidated Profit Statement from the Trader's Room

RISK WARNING: All financial products traded on margin carry a high degree of risk to your capital. They are not suited to all investors and you can lose more than your initial deposit. Please
ensure that you fully understand the risks involved and seek independent advice if necessary. See our full risk warning in our Terms of Business.
 Suggestions by IB
5 Currently, the monthly statement issued and emailed to investors only shows MT4
transactions. Whatever transactions taken place for our investment, such as profit or
transfer to other accounts or Fund Attachments made are not indicated in the monthly
statement. This would give an indication that investment made through Fund
Attachments have nothing got to do with TriumphFX. This should not be the case.
Hence, I think all Fund Attachments made by an investor shall be recorded in the
monthly statement. I propose monthly statement includes all transactions within an
account. The minimum monthly statement must include that balance in the Trading AC
as well as the Fund Attachments in place for the statement duration

The broker monthly statement sent to each IB was generated by MT4 system in which we
will not be able to stop it as there is not feature available to support this request.

The MT4 monthly statement is for IB who actually trades in the market.

For fund management statement, you can generate it manually using the Consolidated Profit
Statement from the Trader's Room.

RISK WARNING: All financial products traded on margin carry a high degree of risk to your capital. They are not suited to all investors and you can lose more than your initial deposit. Please
ensure that you fully understand the risks involved and seek independent advice if necessary. See our full risk warning in our Terms of Business.
Thank You