Title Page: 1

NETROOTS TECHNOLOGIES
Amna kalsoom
Student ID: mc200402557
Session 2020-2023
Final report Date: 7thjuly 2023
Virtual University of Pakistan
2-LETTER OF UNDERTAKING
3-INTERNSHIP COMPLETENCE CIRTIFICATE:
4-DEDICATION

Starting with the name of ALLAH, who is kind and most merciful.

First of all I will be very thankful to “Allah Almighty”, for the strength that he makes me
eligible to complete this activity with great success.

Dear parents,

You have ever trust me in inspiring me to approach my dreams and facilitating me

the best ways to reach my goals. Your continuous motivations help me to have made me an
eligible person to get success. Your outstanding followings helped me to shape my behavior.

I am dedicating my struggles to my parents specially my father who makes me

strong to achieve every complicated task. His behavior was so understanding and supportive and
without their support this work would not have been possible.

I really appreciate this all to my parents for my successful future.

With all my love,

Amna kalsoom
5-Acknowledgement
I have no words to show my huge requirement to my Respectable parents, my siblings, my
teachers and my office colleagues as well who helped me to get this requirement in a good way
by their strong motivational behavior that helped me to increase my determination level.
I would like to thank to my Respectable professor Rubeena Kaiser, who helped me to get this
brilliant opportunity to polish my skills through my MHRM degree. I have to hesitancy to
confess that without the help of all these experienced persons I would not have been much able
to achieve it as a prosperous pupil. I learnt a lot during my internship from seniors at
“NETROOTS TECHNOLOGIES LAHORE”.
6. Executive summary
This report is providing my best experience in the HRM department at NETROOTS
Technologies that is about the development of software techniques and spanned it from NOV-
2022 to Jan-2023.The main theme of internship was to apply the theoretical terms practically in
the real-world setting. There I have completed my six weeks internship about HRM (Human
Resource & Management). I learnt a lot of techniques about HR under the organization’s policy,
rules and regulations.
The basic and very important purpose of this internship is to learn the professional techniques
about HR by using best strategies at the practical working stage to enhance our professional
skills. I keenly take part in the various tasks and projects to gain valuable experience.
I am writing this report as per the requirement of MHRM course of |VIRTUAL UNIVERSITY,
Lahore that all students of MHRM have to spend six or eight weeks with any association to get
practical experience and to get familiarize with the ways that can teach us the practical rules and
norms of any organizational environment which are totally opposite to the educational
surroundings. This is the best way of learning by this a student can enhance herself in a good
manner but the thing that is important is the proper time and attention that could help to build
professional skills and confident level as well. He or she will get more responsible for their tasks
for future after this opportunity. I have also been allocated to perform my internship of six weeks
period in an IT company named NETROOTS TECHNOLOGIES LAHORE.
To prepare this report I have put all my best efforts to convey my practical efforts in a proper
way.
The following are the situations that I tackle during my internship period:
Functions of HRM:

Recruitment and selection

Performance appraisal
Training and development
Employee management
Management of risk
Employee Compensation and benefits
Success planning
Rewards system
Rules and regulations formulation
Health benefits
Engagement of employees
 Actions for the disciplinary motives
SWOT analysis of the organization
Organizational career and labor management
This report is starting with an overview of the organization, head office
information, product line and competitors.
7. Table of contents
Title of the page………………………………………………………………………...1
Letter of undertaking…………………………………………………………………..2
Internship completion certificate ……………………………………………………..3
Dedication……………………………………………………………………………..4
Acknowledgement ……….………………………………………………..………….5
Executive summary …………………….…………………….…..………6
Table of content ………..…………………………………………………………….7
Overview of the organization……………………………………………………….
………………..8
8(a) Introduction of organization
8(b) Head Office Address
8(c) Product line
8(d) competitors
Organizational structure ……………………..………………………………9
9(a) organizational hierarchy chart
9(b) Comments about organizational structure
Internship Activity
Plan………………………………………………………………………………….10
10(a) Introduction of organization
10(b) No of employees working in the branch
10(c) Starting and ending dates of your internship
10(d) Names of the departments in which i got training & the duration of your training
Training program…………………………………………………….………..11
Analysis of HR
Function……………………………………………………………………………….…12
12(a) Human resource planning and forecasting
a (1) HRP process
 a (2) Forecasting HR requirements
a (3) Methods to forecast HR needs
12 (b) Employees recruitment & selection
12 b(1)Sources of candidates
Internal sources
External sources
12 b(2) Employment selection process
12(c) Training & development
C (1) Training need assessment
C (2) Employee development
12 (d) Performance management
d (1) Setting performance standards & expectations
d (2) how performance reports are written
12 (e) Employee compensation & benefits
e (1) Type of compensation & benefits
12(f) Organizational career management
Employee job changes
Job changes with the organization
Promotion
Transfer
Demotion
Separations
Layoff
Termination
Resignation
Retirement
12(g) Labor management relations
Critical analysis……………………………………………………………………..13
13(1) Human Resource Planning and Forecasting
13(2) Employees Recruitment & Selection
13(3) Training & Development
13(4)Performance Management
13(5) Employee Compensation & Benefits
13(6) Organizational Career Management
13(7) Labor Management Relations
SWOT analysis of whole organization in the business sector……………….……14
Conclusion…………………………………………………………………….…15
Recommendations………………………………………………………………………...16
Reference & Sources used………………………………………………………………..17
Annexes……………………………………………………………………………………18
8.Overview of the organization:
8(a) INTRODUCTION OF THE ORGANIZATION:
NetRoots Technologies is providing CRM (Customer Relationship Management) and online
marketing solutions to businessmen across the world. Their CRM software is designed to
facilitate their customers through best marketing strategies. . It is an Ireland base technology that
is working about custom software for businesses to get a suitable profit by providing proficient
services. Their offices are situated in United States of America, the Middle East, Europe and
South Asia. NetRoots CRM helps their customers to access their data from anywhere from the
world to any device. Their customers can easily create their contacts can make marketing
struggles and can do track their marketing success efforts. NetRoots have enterprise level
solutions for small scale businesses to make Valuable decisions.

Their Modules:
 Marketing
 Support

Marketing:
It’s a part of their CRM system. Marketing is playing very important part to compete their daily
tasks efficiently and effectively. It’s a best way to approach potential clients and go through them
into businesses. By this you can make a structure of how you plan to stay ahead of your
opposition. In difference, the marketing plan systematically plans the details how you will
impose your approaches.   

Support:
According to today’s rapid-paced duration of time, starting an effective occupation has become
more thought-provoking. Even though struggle is too difficult, investing measures are also so
difficult to choose against profits that are decreasing, making the right decisions about resource
utilization are always feasible for a businessman.

8(b)Head office information:

Address: 71 Laurel Drives EKSER HILLS PORTALOISE CO LAOIS, Ireland
WhatsApp: +1 (484) 2994567
FAX: +1 (444) 2005690
Email Address: [email protected]
 8(c) Their products & services:
Products :
Enterprise Resource Planning :( FORSA ERP)
Human Resource Management :( FORSA HR)
Education Management System :( EDUCATUM)
Dental Management System: (DENTOMATE)
Customer Relationship Management :( NRT CRM)
Property Management System: (NRT PMS)

Services:
Digital Marketing and SEO
E-Commerce
Web development
Support and maintenance
Mobile app development
UI / UX Designs
Cyber security
E-Commerce (ERP)

Their Projects:
 Johnson and Johnson  DIC

 One commerce  South today

 AI Funds  California

 ISP  AI-mode

 IVYCMS  HapiNapi

 Hanif Jewelers  Baby master

 TUV  US metal & comfort

Their clients:
California pizza SUFI

Unze London shoes Cure MD

Johnson & Johnson Shama
Baby master Haneef jewelers
 UCP Faisal bank
Zezgo cars Ziatech
IVY International school Molfix
Hapi Napi Silver fabrics
Liver pool victoria Mehboob groups
8(d) Competitors:
Some competitors or NETROOTS TECH are listed below:
Sentar technologies
Quanti tech
Chip rewards
Dynetics technologies
Martin federal co
Theranest
AX Guru
Certified tech
Clairvoyant
InEight

9.Organizational structure:
9(1) Organizational Hierarchy chart:

CTO Sir jahan

HR Manager
CEO Sir Hassan
Ferhan Nazim

Development
Project Manager SEO Team leader
Manger Asher
Haroon Waheed Muqsit Haider
Azeem
9(2) Organizational structure:
Organization where I complete my internship about six week it was a software house. This
company is actually an Ireland base company and then expand it trough out the world they are
working about IT development and checking stable operational system. To work more
proficiently and to give an outstanding fecund outcome. Their offices are situated in South Asia,
Europe, the Middle East, and the USA.They are working out for their clients till from the
application development process to business management .they work for the comfort of their
clients to select the best way to need. They are working about small, medium, large scale
enterprises, health care, education and real estate. They are working about all features of IT
development. Web sites made by them work more efficiently with good flow and web sites made
by them are easy to use. Their SQA Team is so competent .All the employees are efficiently
working to grow their company as an asset of the company they considered themselves as an
asset of the company to make goodwill in the world of business.
Business Branches:
These are the branches by them they started their business journey.
1. Established in Dublin
2. Research & Development Office in Lahore
3. Office in Pennsylvania
4. Custom Software Ireland
5. Joint Venture with Zaitech
Industries that they are working about:

 Small Industry
 Medium Industry
 Large Industry
 Health industry
 Educational industry

Structure:
1- Head of Department (HOD)
 Assistant HOD
 HR manager
2- PROJECT Manager
3- Business analyst manager
 Analyst
4- Software development manager
 Designer
5- Quality assurance Tester
HR Department Research Department
HR for business analyst Executive director

HR for performance analyst innovation and engagement

team
HR for Recruitment Research team
HR for payrolls Ethics and assurance team

HR for compensation and Administration and finance

benefits team
Conceptual development
HR for training and group
development
HR coordinator & Team of scientist
employment specialist

10. Internship activity plan

10(a)Introduction of the organization:
Organization where I complete my internship about six week it was a software house. This
company is actually an Ireland base company and then expand it trough out the world they are
working about IT development and checking stable operational system. To work more
proficiently and to give an outstanding fecund outcomes. Their offices are situated in South
Asia, Europe, the Middle East, and the USA.
They are working out for their clients till from the application development process to business
management .they work for the comfort of their clients to select the best way to need. They are
working about small, medium, large scale enterprises, health care, education and real estate.
They are working about all features of IT development. Web sites made by them work more
efficiently with good flow and web sites made by them are easy to use. Their SQA Team is so
competent .All the employees are efficiently working to grow their company as an asset of the
company they considered themselves as an asset of the company to make goodwill in the world
of business.

 Business Branches:

These are the branches by them they started their business journey.
6. Established in Dublin
7. Research & Development Office in Lahore
 8. Office in Pennsylvania
9. Custom Software Ireland
10. Joint Venture with Zaitech
Established in Dublin:
NetRoots Technologies started its business life in 2010 from Dublin by a “Research
Development center”. They are actually working about digital marketing that includes Software
application development, web date migration and management and SEO services.
Research & Development Office in Lahore:
About 2016 NetRoots Technologies opened its Research center in Lahore to expand it more.
They were working about multi networks familiarities and marketing engagement stages and
enable many brands to increase remuneration level. It covers a very huge place to work the
working environment is also very facilitating.
Office in Pennsylvania
NetRoots Technologies started its business in Pennsylvania in 2018 to 2019 to increase
professional transactions in the US marketplace. They were leading with a very suitable and
unified medium to comprise with industry-leading clarifications.
Custom Software Ireland
NetRoots Technologies started its business terms with Ireland-based company custom software
in 2017, to ensure for the unified promotion outcomes to all the customers whom we are
providing our facilities to the best remuneration purpose.
Joint Venture with Zaitech
ZaiTEC is a very useful software Growth Company built in Ireland. Netroots joined them for
working with this software in 2021 as a sales partnership representative. Actually they both are
key factors for their mutual beneficial outcomes to compete the compotators
Industries that they are working about:

 Small Industry
 Medium Industry
 Large Industry
 Health industry
 Educational industry

Small Medium Large Health Educational

Industry Industry Industry industry industry

NetRoots Time is a very Netroots NetRoots NetRoots

Technologies are valuable factor technologies Technologies Technologies
playing an for every type of are for the is an inclusive is expending
important role for industry. Time is strength of software its circle of
creating best a substitute of large scale solution services by
software solutions money for a organizations provider for offering soft
for their small businessman. to bring the the health solutions to the
scale business We provide a best possible industry. We educational
clients. very suitable outcomes for are making the sector. Our
Time is a premium software solution their clients. customer- software
element for small to save our Our software oriented services will
scale business customers time applications software for cover up all the
because in this and money with are suitable for the health activities of the
type of business advance features every industry industry. Our education
businessmen they can perform scale. They software industry. We
perform their tasks multi-tasking work for the covers all the will be helping
by themselves.it through it. satisfaction of major aspects the industry in
requires more time their of the health form of secure
and strength to customers. industry such data, smooth
keep in movement as data operations, and
his business. We collection, availability of
are also providing record large data in
web facilities to maintenance, one place.
them to grow their and employee
business in a good record, etc.
manner. We built
the websites from
initial to end level
applications. We
provide facilities
to our customers
with the top level
technologies.

where you did your internship?

I completed my internship at a software technology house that is an Ireland based company
10(b) Number of employees working in the branch:
I completed my internship at Lahore branch that is situated about Davis road. There were 35
employees working in the branch.
10(c) Starting and ending dates of your internship
I started my internship about 23 NOV 2022 and i completed it about 24 JAN 2023.
10(d)Name of the departments in which you got training and the duration of your training.
I done my training in HR department it was of six week but I did it about complete 2 months.

11. Training program

Detailed description of the tasks assigned to me:

 Interview scheduling
 Task completion
 Interviewing:
 Recruitment
 Selection
 Training scheduling
 Data migration
 Payrolls
 Performance appraisal
 Retention of employees
 Termination process

Detailed description of the tasks assigned to you?

Interview scheduling:
I schedule more than 500 interviews on different tasks through the telephonic conversation or by
zoom meeting or Skype through the email confirmation text.
Task completion
I gave different tasks to the employers according to their job relevancy. I use different strategies
against the task recovery.
Interviewing:
I take interviews through the telephonic conversation or by zoom meeting or Skype. Or onsite
interviews.
Recruitment:
I recruit the best resource for the organization by a strategic planning after task completion.
Selection:
I selected the best applicants with the coordination of my seniors that can improve best for the
organization.
Training scheduling:
I scheduled training sessions for the new employees or interns to make them valuable assets for
the organization.
Data migration:
I worked for IVY funds site about data migration that was not the topic of my internship but I
performed it very well with my own effort and it was very appreciable by the HOD head of the
department.
Payrolls
I worked for the preparation of payrolls by different techniques that are listed below”
a. I established the employer id number
b. Relevant employer tax information
c. Schedule of payroll
d. Calculation of gross pay
e. Deductions about off days, late arrivals and other type of fine for breaking rules
f. Calculation of net salary, allowances, bounces, funds and benefits
Performance appraisal:
I use these techniques at the time of appraisal of an employee that are listed below:
1. Planning against the situation
2. Monitor the circumstances
3. Developed the actions policies
4. Rating against the appraisal candidate
5. Rewarding against the good performance
6. Fairness and objectivity
7. No favoritism policy
8. I maintained written document records of employees to reach best outcomes
9. I encouraged open communication between employees to analyses their performance
10. I collaborated with the employees about realistic goals for future performance time period.
Retention of employees:
1. Good employees can retain by the good leadership skills
2. We can retain our employees by the proper follow up and up gradation
3. By a supportive and creative environment good employees could retain
4. If the companies invest for the growth of their workers
5. If we go deep discussion at the time of questionnaire.
Detailed description of the tasks assigned to me:

Duration Observations by you during Tasks performed by you

internship during internship in
different departments
ONE week LinkedIn job posting account MERN Stack developer
 FB job posting account
ONE week Interviewing and Content writer job
questionnaire MEAN Stack DEVELOPER
ONE week Interviewing and Angular developer
questionnaire
ONE week Data migration IVY funds project site
Fortnight Training and development Research department
One week Performance appraisal Development department
12. Analysis of HR Function
12(a) Human resource planning (HRP) and forecasting
Human resource planning (HRP) is the continuous process of systematic planning ahead to
achieve optimum use of an organization's most valuable asset quality employees.
Human Resource Planning:
Human Resource Planning (HRP) is a process of aligning the human resource of an organization
with the organization’s strategic plans. The basic function of HRP is to identify the demand and
supply of human resource and to forecast the future needs of an organization with respect to
human resource. In order to forecast such information in-depth analysis of the existing human
resource is mandatory. PMS provides that in-depth analysis of existing human resource in terms
of the KSAs, capabilities and talents. On the basis of extracted information through PMS,
organization can forecast the demand of human resource which can be either fulfilled through
employees’ training and development or by recruiting new staff with required skills. Training &
Development is preferred when the future need is to be met internally to the organization, to
acquire competence from the external market, recruitment and selection of new employees is
conducted. In both methods PMS play a vital role by identifying the KSA, talent and
competencies required for the organizational people.

Forecasting:
Forecasting refers to the practice of predicting what will happen in the future by taking into
consideration events in the past and present. Basically, it is a decision-making tool that helps
businesses cope with the impact of the future's uncertainty by examining historical data and
trends.

 HRP process
 Forecasting HR requirements
 Methods to forecast HR needs

HRP Process
Human Resource Planning (HRP) is a process of aligning the human resource of an organization
with the organization’s strategic plans. The basic function of HRP is to identify the demand and
supply of human resource and to forecast the future needs of an organization with respect to
human resource.
Forecasting HR requirements
An HR forecast should include the number of workers needed, the type of skills required to fill
any gaps, and any costs or administrative tasks that will be required to increase or downsizing
your workforce.
Methods to forecast HR needs
Human resource forecasting techniques typically include using past data to predict future staffing
needs. Additionally, organizations can use survey, benchmarking and modeling techniques to
estimate workforce staffing numbers.

12(b) Employees recruitment & selection

The difference between recruitment and selection is important to understand. Recruitment refers
to the process where potential applicants are searched for, and then encouraged to apply for an
actual or anticipated vacancy. Selection is the process of hiring employees among the shortlisted
candidates and providing them a job in the organization.
The success of any organization depends on its employees. When an employee is well suited for
their job, the entire company can enjoy the benefits of their unbeatable success. Recruitment and
selection help organizations choose the right candidates for the right positions. Therefore,
understanding the difference between recruitment and selection is essential to reduce any losses
for an organization.
Sources of candidates
The following are the source of recruitment and selection of candidates that are listed
below
1. Company’s websites can help for this all process.
2. Social media is a big source to play this role.
3. References can help to proceed it.
4. AI for recruitment
5. Professional and manufacturing groups
Internal sources
The following are the internal source of recruitment that are listed below
1. Promotion of workers
2. Transfer of workers
3. Prior employees
4. Internal job posting
5. Current employee referrals
6. Previous applicants
7. Exchange of employment
8. Retired employees
 9. Downgrading
10. Retraced way of employment
External sources
The following are the external source of recruitment that are listed below
1. Candidates joining an organization through recommendations.
2. Through Working agencies
3. Through Advertisement
4. Organizations like universities and occupational schools
5. Outworkers.
6. Advertisements
7. Recruitment through site

Employment selection process

12(c) Training & development

Training and development initiatives are educational activities within an organization that are
designed to improve the job performance of an individual or group. These programs typically
involve advancing a worker's knowledge and skill sets and instilling greater motivation to
enhance job performance.
c(1) Training need assessment
Training Needs Assessment” (TNA) is the method of determining if a training need exists and, if
it does, what training is required to fill the gap. TNA seeks to identify accurately the levels of the
present situation in the target surveys, interview, observation, secondary data and/or workshop.
c(2)Employee development
Employee development is a process of helping employees progress in their careers by acquiring
new skills. Its goal is to improve the existing competencies of your employees and helping them
to develop new ones, all with the aim of supporting your business goals.

12(d)Performance management
“Performance management is the structure over which administrations set out their goals about
work, regulate performance criterions rules and regulations, allocate resources either it will be
human or other, production against performance response, control over training and enlargement
needs.it is the process of identification , computing, management and presentation improvement
against Human capital or resource in the organization. A good performance management system
always includes a well-pronounced structure for the achievement of tasks.
 d(1)Setting performance standards & expectations
We can set performance standards and expectations by the following ways
1. Highlight purposes
2. Visibly clear objectives
3. Strategic consequences are excessive implements for setting vibrant worker potentials
4. Established opportunities initially
5. Accountability of employees
6. Meaningful outcome
7. Control over motivations
8. Measurable consequences
d(2)How write a performance report
To create a performance report of your own, considering following these five steps:
1. Organization of data
2. Collaboration with staff to get all relevant needs to collect data for performance report
writing
3. Follow a prototype
4. Proofreading before working
5. Nonstop monitoring
 

12(e) Employee compensation & benefits

Compensation includes salaries, remuneration and benefits are health benefits, insurance, paid
leaves, conveyance allowance and pension.by this we can retain our good and talented workers.

e(1)Type of compensation & benefits

Compensation:
The following are the compensations that are listed below

 Basic pay
 Commissions against projects
 Overtime payment
 Extras and profit sharing
 Stocking
 Travel allowance
 Meal allowance
  Accommodation facility

Benefits:
The following are the benefits that are listed below:

 Dental benefits
 Insurance
 Medical allowance
 Vacations
 Paid leaves
 Retirement benefits
 Tax relaxation

12(f) Organizational career management

Employee job changes:
Job changing is a situation in which an employee wants to switch his or her job with very reason
that can be internal or external for his or own satisfactory measures.
Job changes with the organization:
You can do switch your job with in the same organization by the following ways that are listed
below:

 By educating yourself
 By showing patience about your behavior that must be supportive and positive
 Don’t be temper if you are feeling you are not getting your tasks.
 Avoid requirements
 Must be creative and productive for the organization  
1. Promotion
2. Transfer
3. Demotion
4. Separations
5. Layoff
6. Termination
7. Resignation
8. Retirement
Promotion:
Promotion of an employee means to give a high rank to an employee by his or her productive
progress. It includes increase in salary level, benefits and allowances, increase of rank, and
increase in tasks. This act is performed to give the dedication to employee’s loyalty to the
organization.
 Transfer:
Transfer is an act of shifting an employee from one department to other department it may could
be temporary or permanent it all depends on the decisions of an organization about the
transferring employee. In this we can do shift the job responsibilities as well.
 Demotion:
Demotion is a process in with permanently shift an employee to the lower rank as compare to
previously held position. There must be the decrease in the rank, responsibilities, pay level and
grade 
Separations:
Separation in employment may can be voluntary and in voluntary. Voluntary employment
separation includes quitting of an employee, job leaving and retirement. In voluntary
employment separation includes when you have to let someone go for poor performance.
Layoff:
Layoff is a procedure in which organizations terminate their employees permanently or
temporally by the reason that is totally irrelevant to employee’s performance. It happens when
companies get season out or seasonal closure or economical downsizing. 
Termination:
It happens when your contract with the organization going to be end. It also can be voluntary or
involuntary.  
Resignation:
It is a term that is used when an employee wants to choose the termination of his or her
employment for many reasons it is called resignation there are many reasons for resignation
some of these are listed here: non learning environment, irrelevant tasks and new career
opportunities.
Retirement:
When the working employees get older than the employers decides for the retirement process.
Any employee do not force for the retirement by his own to get life time benefits.

12(g) Labor management relations:

Labor management relation is the relationship between employees and representatives to solve
all the problems affectively. It’s the duty of management to avoid conflicts between labor
relations for compliance management.
Labor-Management relations are the great complex set of dealings that any HR Manager has to
deal with. Well-organized conservation of labor relations helps the HR Managers in developing a
tuneful atmosphere within the organization which, can help to achieve tasks effectively. It helps
to manage conflicts.

13. Critical analysis

Critical analysis is the process to identify and determine the level of implementation of a
particular concept in the given setting of the organization.
1. Training & Development
2. Performance Management
3. Employee Compensation & Benefits
4. Organizational Career Management
5. Labor Management Relations
6. Human Resource Planning and Forecasting
7. Employees Recruitment & Selection
Training and development:
It’s a process through which we can enhance the abilities of the employees by different ways
some are listed below:
1. E learning is a good source by which we can provide training sessions to the employees
from whole of the world.
2. Onsite training is also a good source to get training because the current situations can
handle through it.
3. Instructor direct supervision can help to get training.
4. Coaching is also a very good source of training.
5. Reproduction of training sessions
6. Audiovisual drill
Performance Management:
“Performance management is the structure over which administrations set out their goals about
work, regulate performance criterions rules and regulations, allocate resources either it will be
human or other, production against performance response, control over training and enlargement
needs.it is the process of identification , computing, management and presentation improvement
against Human capital or resource in the organization. A good performance management system
always includes a well-pronounced structure for the achievement of tasks.
Employee Compensation & Benefits:
Compensation includes salaries, remuneration and benefits are health benefits, insurance, paid
leaves, conveyance allowance and pension.by this we can retain our good and talented workers.
Organizational Career Management:
Organizational career management is the process which can be help to sustain employees keep
working in a good manner
Labor Management Relations:
Labor management relation is the relationship between employees and representatives to solve
all the problems affectively. It’s the duty of management to avoid conflicts between labor
relations for compliance management.
Human Resource Planning and Forecasting:
Human Resource Planning (HRP) is a process of aligning the human resource of an organization
with the organization’s strategic plans. The basic function of HRP is to identify the demand and
supply of human resource and to forecast the future needs of an organization with respect to
human resource. Forecasting refers to the practice of predicting what will happen in the future by
taking into consideration events in the past and present. Basically, it is a decision-making tool
that helps businesses cope with the impact of the future's uncertainty by examining historical
data and trends.
Employees Recruitment & Selection:
The difference between recruitment and selection is important to understand. Recruitment refers
to the process where potential applicants are searched for, and then encouraged to apply for an
actual or anticipated vacancy. Selection is the process of hiring employees among the shortlisted
candidates and providing them a job in the organization.

14. SWOT analysis of whole organization in the business sector:

Software company SWOT strength, weakness, opportunities, threats examination is not
different from other industries. You can make strategic actions against all the business
organizations it will be useful. There are many presentations for anticipated results. SWOT
examination is used as assistance for inside assessments of the organization establishment of
working strategies, analysis of organizational objectives, and many additional factors.IT
Businesses operating system is used to regulate if the business plans will be accurate.

 Strength:

The strength of the company will be strong by the strong innovative culture.by the unique
production or knowledge. There must be best productivity level and variation between goods and
services. Services that can retain their customer. There must be the quality to sustain their
employees. There must be high flexibility in the market.

 Weakness

 Opportunities

NETROOTS TECHNOLOGIES

Amna Kalsoom
Student ID: mc200402557
Session 2020-2023
Final report Date: 27thjan 2023
Virtual University of Pakistan
2. Letter of Undertaking You are required to fill in the Letter of Undertaking
provided in the ‘Download’ section of the course VULMS and attach here the scanned
copy after signing it.

3. Scanned copy of the internship certificate (provided by the organization) Attach

the scanned copy of your (original) Internship Completion certificate provided by the
organization.
4.DEDICATION make each head on seprate page.
First of all I will be very thankful to “Allah Almighty”, for the strength that he make
me eligible to complete this activity with great success. I am dedicating my struggles
to my parents specially my father who make me strong to achieve every complicated
task his behavior was so understanding and supportive and without their support this
work would not have been possible.

5. Acknowledgement
In this section you acknowledge the help and support of all the people who helped
you in completion of your internship and internship report e.g. the library staff,
instructor, family, or any other person.

This report is about NETROOTS Technologies that is about the development of

software techniques. There I have completed my six weeks internship about HRM. I
learnt a lot of techniques about HR under the organization’s policy & rules and
regulations.

The basic and very important purpose of this internship is to learn the professional
techniques about HR by using best strategies at the practical working stage to
enhance our professional skills.

The following are the situations that I tackle during my internship period:

Functions of HRM:
• Recruitment and selection
• Performance appraisal
• Training and development
• Employee management
• Management of risk
• Compensation and benefits
• Success planning
• Rewards system
• Rules and regulations formulation
• Health benefits
• Engagement of employees
• Actions for the disciplinary motives
7. Table of contents List the important headings and sub-
headings in the report with page numbers. Also make a
separate list of tables and figures in the table of contents if
you have used any.

8.Overview of the organization:

• A. INTRODUCTION OF THE ORGANIZATION:
NetRoots Technologies is providing CRM (Customer Relationship Management) and
online marketing solutions to businessmen across the world. Their CRM software is
designed to facilitate their customers through best marketing strategies.

NetRoots CRM helps their customers to access their data from anywhere from the
world to any device. Their customers can easily create their contacts can make
marketing struggles and can do track their marketing success efforts. NetRoots have
enterprise level solutions for small scale businesses to make Valuable decisions.

Their Modules:
• Marketing

• Support

Marketing: It’s a part of their CRM system. Marketing is playing very important
part to compete their daily tasks efficiently and effectively. It’s a best way to
approach potential clients and go through them into businesses. By this you can make a
structure of how you plan to stay ahead of your opposition. In difference, the marketing
plan systematically plans the details how you will impose your approaches.
Support:
According to today’s rapid-paced duration of time, starting an effective occupation has become more
thought-provoking. Even though struggle is too difficult, investing measures are also so difficult to
choose against profits that are decreasing, making the right decisions about resource utilization are
always feasible for a businessman.

b.Head office information:

Head office tel: +1(484)2994567

Mailing id: [email protected]

Head office Location: 71 Laurel Drive EKSER HILLS PORTALOISE CO LAOIS, Ireland

c.Their products:
 • Enterprise Resource Planning :( FORSA ERP)

• Human Resource Management :( FORSA HR)

• Education Management System :( EDUCATUM)

• Dental Management System: (DENTOMATE)

• Customer Relationship Management :( NRT CRM)

• Property Management System: ( NRT PMS )

Their Services:
• Digital Marketing and SEO

• E-Commerce

• Web development

• Support and maintenance

• Mobile app development

• UI / UX Designs

Their Projects:
• Johnson and Johnson • DIC

• One commerce • South today

• AI Funds • California pizza

• ISP • AI-mode

• IVYCMS • HapiNapi

• Hanif Jewelers • Baby master

• TUV • US metal & comfort

d. Competitors

9. Organizational structure:
a. Organizational Hierarchy chart:

CTO CEO
Sir Jahan Sir Hassan

Project Web developer

HR Manager SEO Team lead
Manager team manager
Sir Ferhan nazim& Miss Amna
kalsoom Sir Haroon Waheed Sir Asher Azeem Muqsit haider

b.The organizational structure

6- Head of Department (HOD)
 Assistant HOD
 HR manager
7- PROJECT Manager
8- Business analyst manager
 Analyst
9- Software development manager
 Designer
10- Quality assurance manager
 Tester

HR Department Research Department

HR for business analyst Executive director

HR for performance analyst innovation and engagement

team
HR for Recruitment Research team
HR for payrolls Ethics and assurance team
HR for compensation and Administration and finance
benefits team
Conceptual development
HR for training and group
development
HR coordinator Team of scientist

HR for employment
specialist

See the alignment it is not looking good and gives a poor impact of the report.

Introduction of the organization:

Organization where I complete my internship about six week it was a software house. This company
is actually an Ireland base company and then expand it trough out the world they are working about
IT development and checking stable operational system

NetRoots Technologies is an Ireland-based IT House they are developing traditional

software for their clients to work more proficiently and to give an outstanding fecund
outcomes. Their offices are situated in South Asia, Europe, the Middle East, and the
USA.
They are working out for their clients till from the application development process to
business management .they work for the comfort of their clients to select the best way
to need. They are working about small, medium, large scale enterprises, health care,
education and real estate.
They are working about all features of IT development. Web sites made by them work
more efficiently with good flow and web sites made by them are easy to use. Their SQA
Team is so competent .All the employees are efficiently working to grow their company
as an asset of the company they considered themselves as an asset of the company to
make goodwill in the world of business.

Business Branches:
These are the branches by them they started their business journey.

 Established in Dublin
 Research & Development Office in Lahore
 Office in Pennsylvania
 Custom Software Ireland
 Joint Venture with Zaitech
Established in Dublin:
NetRoots Technologies started its business life in 2010 from Dublin by a “Research
development center”. They are actually working about digital marketing that includes
Software application development, web date migration and management and SEO
services.

Research & Development Office in Lahore:

About 2016 NetRoots Technologies opened its Research center in Lahore to expand it
more. They were working about multi networks familiarities and marketing engagement
stages and enable many brands to increase remuneration level. It covers a very huge
place to work the working environment is also very facilitating.

Office in Pennsylvania
NetRoots Technologies started its business in Pennsylvania in 2018 to 2019 to increase professional
transactions in the US marketplace. They were leading with a very suitable and unified medium to
comprise with industry-leading clarifications.

Custom Software Ireland

NetRoots Technologies started its business terms with Ireland-based company custom software
in 2017, to ensure for the unified promotion outcomes to all the customers whom we are providing
our facilities to the best remuneration purpose.

It is advised do not use spaces avoid leaving unnecessary spaces in

the document. Make the font size 12 with the font name new times
roman in the body of any heading. Keep the headings size 14 with the
font name new times roman.
Joint Venture with Zaitech
ZaiTEC is a very useful software Growth Company built in Ireland. Netroots joined them
for working with this software in 2021 as a sales partnership representative. Actually
they both are key factors for their mutual beneficial outcomes to compete the
compotators.

Industries that they are working about:

 Small Industry
 Medium Industry
 Large Industry
Why u left spaces. In this way I will not accept your internship report.

Small scale Medium scale Large scale Health care Educational

industry industry Industry Industry industry

NetRoots Time is a very Netroots NetRoots Netroots

Technologies are valuable factor technologies are Technologies is technologies
playing an important
role for creating best for every type for the strength of a super platform providing
software solutions for of industry. large scale to make facilities to the
their small scale Time is a organizations to software students of
business clients.
Time is a premium substitute of bring the best solutions for the education
element for small money for a possible health care sectors in this
scale business businessman. outcomes for sector. We use busy world life
because in this We provide a their clients. Our best software we can access
type of business very suitable software techniques for our educational
businessmen software applications are the clients to get cycle in a minute
perform their tasks
solution to save suitable for every more profit and without wasting
by themselves.it
requires more time our customers industry scale. to retain time through the
and strength to time and They work for the customers and help of LMS.
keep in movement money with satisfaction of get more profit. They also
his business. We advance their customers. They provide provide facilities
are also providing features they healthcare site to the faculty
web facilities to can perform to hospitals that staff. They are
them to grow their
multi-tasking includes providing best
business in a good
manner. We built through it. appointment software
the websites from taking ,medical solutions at a
initial to end level records , very reasonable
applications. We employee cost that is
provide facilities to records data durable, work
our customers with collection etc. efficiently and
the top level
technologies. includes all the
features that are
reliable for this
modern life
world.
10. Internship Activity Plan (300 to 400 words) Where you did your
internship:

a. A brief introduction of the organization

(Branch/Section/Department) where you did your internship b.
Number of employees working in the branch c. Starting and ending
dates of your internship d. Names of the departments in which you
got training and the duration of your training
A???? A brief introduction of the organization
(Branch/Section/Department) where you did your internship
I completed my internship at a software technology house that is an Ireland based
company

. b.Number of employees working in the branch:

I competed my internship in Lahore branch that is situated about Davis road. There were 35
employees working in the branch.

C.Starting and ending dates of your internship

I started my internship about 23 NOV 2022 and i completed it about 24 JAN 2023.

D.Names of the departments in which you got training and the

duration of your training.
I done my training in HR department it was of six week but I did it about complete 2 months.

11. Training program CHECK THE SPACES, PLUS KEEP THE FONT SIZE SAME
AS MENTIONED ALREADY. IT IS YOUR RESPONSIBILTY TO MAKE THE REPORT
LOOK LIKE A REPORT.. IT IS NOT IN THAT FORMAT.
Detailed description of the tasks assigned to you?

 Interview scheduling:
I schedule more than 500 interviews on different tasks through the telephonic
conversation or by zoom meeting or Skype through the email confirmation text.

 Task completion

I gave different tasks to the employers according to their job relevancy. I use different
strategies against the task recovery.

 Interviewing:

I take interviews through the telephonic conversation or by zoom meeting or Skype. Or

onsite interviews.

 Recruitment:

I recruit the best resource for the organization by a strategic planning after task
completion.

 Selection:

I selected the best applicants with the coordination of my seniors that can improve best
for the organization.

 Training scheduling:

I scheduled training sessions for the new employees or interns to make them valuable
assets for the organization.

 Data migration:

I worked for aifunds site about data migration that was not the topic of my internship but
I performed it very well with my own effort and it was very appreciable by the HOD head
of the department.

 Payrolls

I worked for the preparation of payrolls by different techniques that are listed below”
g. I established the employer id number
h. Relevant employer tax information
i. Schedule of payroll
j. Calculation of gross pay
k. Deductions about off days, late arrivals and other type of fine for breaking rules
l. Calculation of net salary, allowances, bounces, funds and benefits
 Performance appraisal:
I use these techniques at the time of appraisal of an employee that are listed
below:
11. Planning against the situation
12. Monitor the circumstances
13. Developed the actions policies
14. Rating against the appraisal candidate
15. Rewarding against the good performance
 Retention of employees:
6. Good employees can retain by the good leadership skills
7. We can retain our employees by the proper follow up and up gradation
8. By a supportive and creative environment good employees could retain
9. If the companies invest for the growth of their workers
10. If we go deep discussion at the time of questionnaire.

Duration Observations by you Tasks performed by you

during internship during internship in
different departments
ONE week LinkedIn job posting MERN Stack developer
account FB job posting
account
ONE week Interviewing and Content writer job
questionnaire MEAN Stack DEVELOPER
ONE week Interviewing and Angular developer
questionnaire
ONE week Data migration Aifunds project site
Fortnight Training and development Research department
One week Performance appraisal Development department

12-Analysis of HR Function
a. Human resource planning:
Human Resource Planning is the technique by which we can do achieve our tasks by a
very systematic plan to our employees. It is a process that helps to align of employees
to get the task. It is a basic factor by which we can identify the ultimatum and stream of
human resources. By planning of human resource we can compete with the future
easily.
HRP helps to get deep analysis of the organizational structure. By human resource
planning we can do analyze the KSA’s (knowledge skills and abilities) on the basis of
information. If there will something that not suitable can handle through training and
development. We can do plan to recruit new valuable resources for the development
purpose of the organization.
Human resource planning is valuable for both internal and external environment of the
organization by identifying the skills and attitudes of the talent that is required to work
Forecasting:
Forecasting is a process in which we predict about the future happenings by the
considerations of our past and present. Actually it is tool that is used to take actions for
business by reviewing our past.by this we can analyze about the future trends to save
our investing cost and to get valuable profit.
HRP process:
(HRM) Human resource planning is a tool to analyze their employee’s requirements
and development to meet the future. Human resource planning includes evaluation of
current working members, skills, organizational hiring strength, and growth rate plans in
this way you can smoothly find the way that could be best for the future needs that can
help you to get valuable profit.

Forecasting HR requirements:
An HR forecast involves:

 Number of employees required

 KSA’s (knowledge skills and abilities) for the required position
 Cost about hiring or admin query that will require for downsizing or selecting
process for your organizational workforce.
Methods to forecast HR needs:
HR forecast needs includes:

 Past data prediction for future decisions

 We can make it reliable by measuring
 Targeted and demonstrating actions for staffing
b. Employees recruitment & selection

Sources of candidates
We can create source of finding best candidates by the following ways that are listed
below:

 By the company’s site

 By social media platform
 By the reference of workers
 Recruitment through AI
 Rivalries
 Professional groups

Internal sources:
These are the internal sources that can help to retain workers that are listed
below:

 promotion of the workers

 Transfer of skills, post etc.
 Recruitment of previous workers for new projects
 Internal advertising technique
 References
 Previous applicants
 Advantages and disadvantages of internal selection
 Exchanging of duties and tasks

External sources:
The following are the ways that we can use for the external sourcing:
Advertisements
Servicers
List of submissions
How do you write a performance report?
To create performance report following are the steps:

 Organization of data
 Follow up of patterns
 Written form of report
 Screen uninterruptedly.

Job changes with the organization:

You can do switch your job with in the same organization by the following ways
that are listed below:

 By educating yourself
 By showing patience about your behavior that must be supportive and positive
 Don’t be temper if you are feeling you are not getting your tasks.
 Avoid requirements
 Must be creative and productive for the organization

Promotion:
Promotion of an employee means to give a high rank to an employee by his or her
productive progress. It includes increase in salary level, benefits and allowances,
increase of rank, and increase in tasks. This act is performing to give the dedication to
employee’s loyalty to the organization.
Transfer:
Transfer is an act of shifting an employee from one department to other department it
may be able to be temporary or permanent it all depends on the decisions of an
organization about the transferring employee. In this we can do shift the job
responsibilities as well.
Demotion:
Demotion is a process in with permanently shift an employee to the lower rank as
compare to previously held position. There must be the decrease in the rank,
responsibilities, pay level and grade
Separations:
Separation in employment may can be voluntary and in voluntary. Voluntary
employment separation includes quitting of an employee, job leaving and retirement. In
voluntary employment separation includes when you have to let someone go for poor
performance.
Layoff:
Layoff is a procedure in which organizations terminate their employees permanently or
temporally by the reason that is totally irrelevant to employee’s performance. It happens
when companies get season out or seasonal closure or economical downsizing.
Termination:
It happens when your contract with the organization going to be end. It also can be
voluntary or involuntary.
Resignation:
It is a term that is used when an employee wants to choose the termination of his or her
employment for many reasons it is called resignation there are many reasons for
resignation some of these are listed here: non learning environment, irrelevant tasks
and new career opportunities.
Retirement:
When the working employees get older than the employers decides for the retirement
process. Any employee do not force for the retirement by his own to get life time
benefits.

12. Analysis of Hr Function (800 to 1000 words) a. Human

resource planning and forecasting HRP process Forecasting HR
requirements Methods to forecast HR needs b. Employees
recruitment & selection Sources of candidates Internal sources
External sources Employment selection process c. Training &
development Training need assessment Employee development
d. Performance management Setting performance standards &
expectations How performance reports are written e. Employee
compensation & benefits Type of compensation & benefits f.
Organizational career management
Employee job changes Job changes with the organization
Promotion Transfer Demotion Separations Layoff Termination
Resignation Retirement g. Labor management relations

13. Critical analysis (500-700 Words)

Critical analysis is the process to identify and determine the

level of implementation of a particular concept in the given
setting of the organization. You need to comment on the
following HR practices/functions that how the organization is
performing these functions and what are the particular methods
or technique they apply for each:

1. Human Resource Planning and Forecasting 2. Employees

Recruitment & Selection 3. Training & Development 4.
Performance Management 5. Employee Compensation & Benefits
6. Organizational Career Management 7. Labor Management
Relations

14. SWOT analysis of whole organization in the business sector

(600 to 800 words)

Clearly describe all the strengths, weaknesses, opportunities

and threats. Remember that strengths and weaknesses are
internal to the organization and represent its culture while
opportunities and threats correspond to the environment outside
the organization. Strengths are those qualities which distinguish
or give an edge to the organization over other organizations.
Weaknesses are the attributes of an organization that are
harmful in achieving the objectives of the organization.
Opportunities are external factors that are helpful in achieving
the objectives of the organization. Threats are the external
factors which could damage the performance of the
organization.
15. Conclusion (100 to 200 words)

In this section, you are required to describe the organization

according to your evaluation/assessment in the light of critical
and SWOT analyses.

16. Recommendations (100 to 200 words)

In this section, you are required to suggest solutions for all the
problems or discrepancies (you have pointed out in critical and
SWOT analyses) found in the organization.
Note:

Section # 10-16 are NOT expected to be copied from anywhere,

the student must provide information in these sections based on
his/her personal observation, learning and experience gained
during the internship. Cheating or copying in these sections is
NOT acceptable and hence the entire internship report can be
completely rejected as per ZERO TOLERANCE POLICY of the
university. The university may also take a legal action according
to plagiarism policy as defined by HEC (Higher Education
Commission).

17. Reference & Sources used

In this section, provide all the references and sources in APA
format that you have used for data collection in your Internship
Report.

 Conclusion:

During my internship period at NETROOTS TECHNOLOGIES, Lahore. I have originated many

difficulties which are unswervingly linked with the effectiveness and presentation about the
application software techniques. Those are listed below:

1. There was the lack of training of employees at office and they were not providing
training sessions to their workers according to the advance technological world.
2. Lack of practice due to the technology advancement
3. Lack of professionals
4. Workers do not perform their tasks in a well manner and before the deadline
5. Employees do not work freshly. They are not assuring to complete their tasks.
6. Delayed approval of tasks from seniors
7. Short span of control over the organization
8. Delay about projects due to non-serious staff that can cause loss of customers
9. Employees retention without any basic reason
10. Employees are not rewarded against their performance that can cause unsophisticated
environment.
11. Unsuitable salary package that is basic need that can make the workers comfortable to do
work in a happy mood.
12. There was non learning enjoinment that can cause problem for new employees
13. Lack of strictness that can cause problem for new candidates they feel hesitation to ask
questions.

. Recommendations:

The following are the recommendations that I felt at the time of internship:

 Training and development

  Increment
 Increase in benefits
 Promote employees
 Work type
 Rapid response of seniors

Training and development:

There must be some training sessions for the development of employees for the best progress of
employees. There must be international training sessions to enhance the employees to work with
the advance techniques.

Increment:

The company where I complete my internship was an international Ireland based company that
makes huge levels of profits as compare to its competitors and the workers are so hard working
but the salary level is very low according to their efforts to meet their expenses. There must be
increment in salaries.

Benefits:

There must be high level benefits against their duties that can help to motivate employees
to work more efficiently and effectively.

Work type:

There must be a chance given to the workers in all activities to got experience. There must
be job alternation to enhance employees.