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    Medics Cobas Integra Probe Report Lucknow

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    pranshu126545
    The document is a field service report from Roche Diagnostics India detailing a service visit to replace a broken probe set on a COBAS INTEGRA 400 plus instrument for customer Medcis Pathlabs India Pvt. Ltd. The service engineer checked the instrument, replaced the probe set using a new part, performed initialization and accuracy checks, and found the instrument to be working properly. The engineer noted that the activator in the ISE rack was empty and advised the customer to check contents before running tests on that module.

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    Medics Cobas Integra Probe Report Lucknow

    Uploaded by

    pranshu126545
    21 views2 pages
    The document is a field service report from Roche Diagnostics India detailing a service visit to replace a broken probe set on a COBAS INTEGRA 400 plus instrument for customer Medcis Pathlabs India Pvt. Ltd. The service engineer checked the instrument, replaced the probe set using a new part, performed initialization and accuracy checks, and found the instrument to be working properly. The engineer noted that the activator in the ISE rack was empty and advised the customer to check contents before running tests on that module.

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    The document is a field service report from Roche Diagnostics India detailing a service visit to replace a broken probe set on a COBAS INTEGRA 400 plus instrument for customer Medcis Pathlabs India Pvt. Ltd. The service engineer checked the instrument, replaced the probe set using a new part, performed initialization and accuracy checks, and found the instrument to be working properly. The engineer noted that the activator in the ISE rack was empty and advised the customer to check contents before running tests on that module.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    21 views2 pages

    Medics Cobas Integra Probe Report Lucknow

    Uploaded by

    pranshu126545
    The document is a field service report from Roche Diagnostics India detailing a service visit to replace a broken probe set on a COBAS INTEGRA 400 plus instrument for customer Medcis Pathlabs India Pvt. Ltd. The service engineer checked the instrument, replaced the probe set using a new part, performed initialization and accuracy checks, and found the instrument to be working properly. The engineer noted that the activator in the ISE rack was empty and advised the customer to check contents before running tests on that module.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    of 2

    Roche Diagnostics India Pvt. Ltd.

    Field Service Report

    Case number: CAS-0017740318 Order Number: WO-13784107 | Ser. Report Created Date: 19/06/2023

    Instrument Details Customer details

    Instrument/Module: COBAS INTEGRA 400 plus Customer Number: 0052074121


    Serial Number: Customer Name: Medcis Pathlabs India Pvt. Ltd.
    Internal Instrument Name: Street Address:
    Zip: -
    Additional Details Contact Name: Bhagat Singh

    : Contact Phone: +918008999365

    Service Activity Code: Preventive Part Exchange

    Purpose of Visit
    replacement of Probe set

    S no - 402997
    Performed Activities
    Checked and found that one of probe was broken and hence replaced and installed probe set integra 400 and 400 plus , quantity -1,
    lot no - 23001605 ,gmmi no - 28078165001 , and after replacing probe from company stock in the machine, run and perform transfer
    head intialization and robotic intit accuracy check and found ok

    Service engineer remarks -performed priming and found ok . It is found that the activator in the ise rack was empty and hence
    customer is requested to check and see content of deproteiniser and activator before running bod on the ise rack

    Time Report

    Category Start End Hours Invoice Type


    05913616001-Service labour time 19/06/2023 6:15 pm 19/06/2023 7:00 pm 0.75 Free of Charge

    Travel

    Value Hours
    Travel 0.5

    Spare Parts

    Part Number Description Quantity Invoice Type


    28078165001-PROBE SET INTEGRA
    PROBE SET INTEGRA 400/400plus 1 Customer Invoice
    400/400plus
    Roche Diagnostics India Pvt. Ltd.
    Field Service Report

    Case number: CAS-0017740318 Order Number: WO-13784107 | Ser. Report Created Date: 19/06/2023

    Signature

    Customer Signature Roche support


    Bhagat Singh Pranshu Sharma

    Customer Signature Roche Signature


    The customer acknowledges the service intervention as performed in accordance with Roche recommendations:
    - This Service report has been signed by the authorized representative of your organization.
    - Discrepancies if any must be intimated within a period of seven (7) days of the receipt of the email, in the absence of which the report will be final and conclusive.
    - This report shall be governed by the laws of India and the courts at Mumbai shall have the exclusive jurisdiction to deal with the disputes arising hereunder.

    Customer Support Center No: Thank You


    Toll Free No: 1800-123-7599 || Phone No: 044-43900345 ||
    (Mon to Sat 8 AM to 8 PM)
    e-mail: [email protected] |||||||||||||||||
    Roche DiaLog: https://dialog.roche.com
    Service Report Version Number: 1 Page 2 out of 2

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