HOUSEKEEPING NC3

PLAN AND SCHEDULE ROUTINE MAINTENANCE

REPAIRS AND MODIFICATIONS

1. What are examples or specific conditions of the equipment or

furniture/fixtures that would need repair and maintenance

ANSWER:
A. Spotted walls
B. Torn wallpaper
C. Loose towel rack/soap dish/knobs/rods/frames
D. Torn/soiled draperies and curtains
E. Not working/broken door locks
F. Busted lights
G. Cable malfunctioning
H. Broken wet dry vacuum
I. Signs of termite infestation

2. What would you do with an OOO (Out Of Order) room status/

Describe procedure in handling OOO status of rooms.

ANSWER:
A. Make sure that it has been reported to the Front
Office.
B. Double check on the room status and ask for
additional details about the report.
C. Prepare office records and forms according to
establishments procedure
D. Follow up on work orders and repair.

3. What are some housekeeping forms or records that will help you assess
and determine job requirements?

ANSWER:
A. Housekeepers room
B. Housekeepers report
C. Request for repairs or service
D. Repair schedules
E. Room/public area furnishing record
F. Warranties and guarantees
G. Damage book/logbook
OBSERVE AND MONITOR PEOPLE

1. What are some precautions or procedures that you must enforce to

prevent loss or damage to property and or/personnel?

ANSWER:
A. Employees must be instructed to always be alert
for suspicious persons on the floor, including
employees who have no obvious business there.
B. Report presence of such persons immediately.
C. Report situations that might be irregular and lead
to serious trouble
D. Employees are instructed to report any minor
irregularities on the floors.
E. Rules about loitering on property should be
enforced.
F. Employees should be required to wear ID cards
with picture
G. Maids or room attendants and supervisors must not
allow anyone inside a room using their master keys or
cards.

2. What would you do when you found someone within an unauthorized

area?

ANSWER:
A. Politely ask the person the nature of his business
area.
B. Get his identity
C. Relevant authorities are notified if required
D. Implement company procedures

3. What are telltale signs of suspicious behavior?

ANSWER:
A. Doing something unexpected
B. Staying on a place when only authorized personnel
are allowed
C. Loitering around the premises where they have no
clear business.
ESCORT, CARRY AND STORE VALUABLE ITEMS

1. What are some resource requirements that must be checked when

preparing for escort assignments?

ANSWER:
A. Transport
B. Receptacles
C. Equipment
D. Specific knowledge and skills

2. What procedures will you apply to prepare for an escorting

assignments?

ANSWER:
(Refer to housekeeping NCIII Training Regulations. Unit;Escort, carry
and store valuable items, Element 1. Prepare for escort assignment)
A. Assignments requirements are identified and
clarified where necessary.
B. Resource requirements are assessed and obtained
according to assignment instructions.
C. Adequacy or resources appropriate to the
assignments is confirmed.

3. What information or important details should be included in your

report or records on the turnover or delivery of valuables?

ANSWER:
A. List of items with detailed descriptions
B. Date and time of turnover
C. Name and signature of person who received
valuables
D. Other instructions on storage of valuables
CONTRIBUTE TO THE IMPLEMENTATION OF
EMERGENCY PROCEDURES

1. What are OHS? Give some examples of emergency situations that can
occur in the workplace?

ANSWER:
A is a source or a situation with potential for harm in terms of human or
ill-health damage to property, damage to the environment, or a
combination of these.

Potential emergency situations include: emergencies requiring

evacuation, fires and explosions, hazardous substance and chemical
spills, explosions and bomb alerts, security emergencies, such as armed
robberies, intruders and disturbed persons, internal emergencies, such as
loss of power of water supply and structural collapse and external
emergencies and natural disasters.

2. What are the elements in the implementation of emergency

procedures?
Explain briefly some required specific outcomes.

ANSWER:
(Note: Refer to Housekeeping NCIII TR)
A. Identify potential emergencies-Knowledge on
OHS hazard and standards; Develops risk
registers
B. Identify options for initial response- Actions
required to contain or limit potential
emergencies are identified.
C. Plan initial response procedures- Actions
required for a number of major types of
emergency are documented, taking accounts of
standards, current industry practice, specialist
advice and input by emergency agencies.
D. Implement initial response procedure- actions
for initial response are documented and
displayed for easy access.
E. Contribute to post event activities- Other
personnel in second response phase are
identified, and supported to ensure they are
 provided with necessary and relevant
information as well as resources.
F. Emergency response is monitored and
deficiencies addressed- Response to emergencies
are monitored for efficiency and timeliness in
consultation with stakeholders and as
appropriate,
specialist advisers and agencies.

3. What would you do if your staff reported you an emergency situation?

(Allow candidate to give and discuss his/her own emergency scenario)

ANSWER:
A. Remain calm
B. Inform the front desk about the incident
C. Inform the people at the property who are
trained in emergency response.
D. If it involves an injured person stay with the
person until helps arrives; do not move the
injured person; Protect the privacy of the ill or
injured person.
E. Provide details for the incident report.

4. What would you do if your staff reported to you an emergency

situation?
(allow candidate to give and discuss his/her own emergency scenario)

ANSWER:
A. Date and time of incident report
A. Nature of emergency
B. Time authorities were contacted
C. Time authorities arrived
D. Name of those who responded to the
emergency
E. Action taken
F. Names and contact numbers of witnesses