University Of San Agustin Document No.

USA-COC-SYL-BA425(Lec)
Revision No. 0
College of Commerce
Date of Effectivity June 28, 2017
General Luna St., Iloilo City Issued by COC
Page 1 of 14
Page No.

COURSE SYLLABUS FOR BA 425 TOTAL QUALITY MANAGEMENT

VISION MISSION AUGUSTINIAN GRADUATE ATTRIBUTES
A premier academic community of life-long learners working The University of San Agustin is an Augustinian, An Augustinian graduate is:
with one mind and one heart to search for, discover and share Catholic and Filipino educational institution that  A transformative community builder oriented towards
the Truth (Gaudium de Veritate) for the promotion of authentic aims to form the members of its academic God.
human and societal development community in Virtus et Scientia to serve Western  A restless critical and creative thinker.
Visayas, the Philippines and the world. A social communicator of the Truth.
PROGRAM EDUCATIONAL OBJECTIVES (PEOs) PROGRAM OUTCOMES (POs)
After 3 to 5 years, the BSBA major in FinancialManagement By the time of graduation, the students of the BSBA Major in Financial
graduates shall: Management program will be able to:
A. utilize knowledge gained, skills developed, and attitudes A. demonstrate understanding of the financial functions of an organization and evaluate and apply financial
formed from their academic program; strategies to create measurable results to meet financial objectives;
B. hold the first-line management position exhibiting B. apply and synthesize financial and other functional areas of business to make sound business decisions;
Augustinian business education; C. use quantitative and qualitative analytical and critical thinking skills to evaluate information, solve
C. continue to learn financial management and adapt in a problems and make decisions and participate in financial research and development projects;
world of continually changing business environment; D. analyze an organization's strengths, weaknesses, opportunities, and threats from a financial and
D. model professional, ethical, and socially responsible organizational perspective;
behavior imbued by Augustinian values; and E. craft a comprehensive business plan to assist the business in clarifying their vision, to secure financing,
E. be active members of business, social, religious, and/or and to gain business partners and customers;
civic organizations. F. perform the management functions of planning, organizing, leading, and controlling as professional
business managers;
G. use information and communications technology efficiently and effectively to access and process data,
analyze results, and report business information;
H. remain current with financial and management strategies, developments, and trends and employ them in
new business environments;
I. demonstrate professional written and interpersonal communication skills that will enable them to
collaboratively interact with customers, employees and other stakeholders;
J. work effectively both individually and as part of teams;
K. preserve and promote “Filipino and Augustinian historical and cultural heritage;” and
L. demonstrate knowledge and application of prescribed professional, social, and ethical responsibility and
Augustinian values in the workplace.
 University Of San Agustin Document No. USA-COC-SYL-BA425(Lec)
Revision No. 0
College of Commerce
Date of Effectivity June 28, 2017
General Luna St., Iloilo City Issued by COC
Page 2 of 14
Page No.

COURSE SYLLABUS FOR BA 425 TOTAL QUALITY MANAGEMENT

 University Of San Agustin Document No. USA-COC-SYL-BA425(Lec)
Revision No. 0
College of Commerce
Date of Effectivity June 28, 2017
General Luna St., Iloilo City Issued by COC
Page 3 of 14
Page No.

COURSE SYLLABUS FOR BA 425 TOTAL QUALITY MANAGEMENT

The course deals with the basic principles and
tools associated with quality management . It
underscores on approaches to doing business that
focuses all resources of the organization on
continual improvement of both quality and
Course TOTAL QUALITY Course Course Credit
competitiveness. Students will learn to view BA 425 3
Title MANAGEMENT Description Code Units:
quality from a variety of functional perspectives
and in the process, gain a better understanding of
the problems associated with improving quality,
also quality tools utilized in service and
international/environments.
Course Prerequisites/(Co- Demonstrative
BA 211/212 Course Level
requisites):
Course Outcomes: At the end of the course, the students will be PO Code PO Code Link(s)
able to: Link(s)
CO1: identify principles of quality and process innovation and their CO 3: apply Total Quality Management and
impact on management strategy and practice to prepare for difficulties a d i Process Redesign/Innovation principles for b c j
in implementing change in organization. competitive edge
CO 2: have an introductory knowledge of quality tools and techniques
to explain how to manage complexities of managing and leading in a c i j
TQM environment.

CO
Teaching and Learning
Unit/Topic Link( Learning Outcomes (LOs) Assessment Tasks Weight (%) to Term Grade
Activities (TLA)
s)
PRELIM
PART1: THE FOUNDATION CO1 LO 1.1. Define Quality, quality 40%
OF TQM management, total Interactive Discussion Summative Quiz
Unit 1:Understanding quality management, and
 University Of San Agustin Document No. USA-COC-SYL-BA425(Lec)
Revision No. 0
College of Commerce
Date of Effectivity June 28, 2017
General Luna St., Iloilo City Issued by COC
Page 4 of 14
Page No.

COURSE SYLLABUS FOR BA 425 TOTAL QUALITY MANAGEMENT

Quality Oral Recitation Critical Questioning
1.1 Quality, Case Study Experiential
quality related terms.
competitiveness and
Learning
customers
LO 1.2. Discuss the historical Case study
1.2 Understanding and
perspective of quality presentation
building the quality
and the evolution of TQM
change
1.3 Managing quality
LO 1.3. Explain the concepts a
1.4 Quality starts with
advocated and
understanding the
practiced by various
needs
quality gurus.
1.5 Quality in all functions

LO 2.1. Account the very purpose

Unit 2MODELS AND of quality that is to provide Interactive Discussion Summative Quiz
FRAMEWORKS FOR TQM profit to the organization Oral Recitation Critical questioning
2.1 Early TQM framework and benefit to all Answer of critical
Small Group Presentation
2.2 Quality award model CO1 stakeholders questions
2.3 The four Ps and three CO2 LO 2.2. Discuss how to minimize 30%
Cs- a model for TQM costs of quality
LO2.3 Explain the methodology
for computing and
analyzing quality costs

Unit 3 LEADERSHIP AND CO1 LO3.1 Account why top 30%

COMMITMENT management is solely and InteractiveDiscussion Critical questioning
3.1 The Total Quality wholly responsible for the Summative Quiz
Management success of TQM in Answer of Critical
Approach the organization Facilitation
questions
Small Group Presentation
3.2 Commitment and LO3. 2 Outline some of the
 University Of San Agustin Document No. USA-COC-SYL-BA425(Lec)
Revision No. 0
College of Commerce
Date of Effectivity June 28, 2017
General Luna St., Iloilo City Issued by COC
Page 5 of 14
Page No.

COURSE SYLLABUS FOR BA 425 TOTAL QUALITY MANAGEMENT

Policy
3.2 Creating or strategies to be
changing the culture adopted for successful
3.3 Effective implementation of
Leadership TQM.
LO3.3 Explain the Deming’s 14
Points and 10
3.4 Excellence in
strategies for top
Leadership
management
PART II; PLANNING
Unit 4:Policy,strategy and
goal deployment
LO4.1 Describe how TQM is Critical Questioning
4.1Integrating TQM
into policy and Integrated into policy and
strategy Interactive Discussion Quiz
strategy
4.2The development LO4.2 Outline the development
of policies and Small Group Discussion Summative Exam
of policy and
strategies Group Presentation
strategy

100%
CO2 LO 4.1. Explain TQM tools and Lecture 30%
Unit 5:PARTNERSHIP AND techniques Discussion
RESOURCES LO 4.2. Discuss the TQM Facilitation
5.1Partnering and organization framework Simulation Summative Quiz
Collaboration LO 4.3. Describe the PDSA
5.2Global outsourcing concept and its
5.3 Supply chain application Critical questioning
 University Of San Agustin Document No. USA-COC-SYL-BA425(Lec)
Revision No. 0
College of Commerce
Date of Effectivity June 28, 2017
General Luna St., Iloilo City Issued by COC
Page 6 of 14
Page No.

COURSE SYLLABUS FOR BA 425 TOTAL QUALITY MANAGEMENT

effectiveness in
global economy- Output
the secret of safe presentation/reporting
sourcing
5.4 Role of purchasing
LO 4.4. Discuss the barriers to
In partnership
TQM implementation
5.5 Just-in-time
Management
5.6 Resources
5.7 Collaborative
business relationsip
Unit 6: DESIGN FOR
QUALITY of customer Lecture Summative Quiz
6.1 Innovative design satisfaction and the role of Discussion Critical questioning
and improvement TQM in achieving it. Facilitation Answer of critical
6.2 The design process LO 5.2. Discuss some useful tips questions
6.3 Quality function CO1 or enhancing
Deployment (QFD Topic 30%
CO5 customer satisfaction
6.4 Specification and through TQM presentation/reporting
Standard principles and strategies.
6.5 Quality design in LO 5.3. Explain the Kano model
Service sector

MIDTERM
Unit 7 PERFORMANCE CO1 LO 6.1. Account the importance of Interactive Discussion 20%
MEASUREMENT CO5 employees as Topic Facilitation Summative Quiz
FRAMEWORK strengths and prime Case study Critical questioning
7.1 Performance contributors o an
Answer of critical
Measurement and organization’s success.
in the improvement LO 6.2. Explain the employee questions
 University Of San Agustin Document No. USA-COC-SYL-BA425(Lec)
Revision No. 0
College of Commerce
Date of Effectivity June 28, 2017
General Luna St., Iloilo City Issued by COC
Page 7 of 14
Page No.

COURSE SYLLABUS FOR BA 425 TOTAL QUALITY MANAGEMENT

cycle Topic
7.2 Cost of quality presentation/reporting
7.3The process model involvement in TQM.
for quality costing LO 6.3. Explain the TQM
principles and strategies of
7.4 A performance
motivation, teamwork,
measurement training, recognition
framework and rewards, feedback,
performance
7.5 The implementation
appraisal, and
of performance empowerment
measurement
systems

Unit 8SELF ASSESSMENT, CO1 LO7.1 Discuss process models Lecture 20%
AUDITS AND CO5 and strategies Discussion Summative Quiz
REVIEWS LO7.2 Explain the process Facilitation Critical questioning
8.1 Framework for approach in the
Simulation Answer of critical
self assessment organization and how
8.2 Methodologies for essential is it to make questions
assessment continuous improvement
8.3 Capability Maturity and get ISO 9000
Model Integration certification
8.4 Security prevention LO7.3 Elaborate how to reduce
by audit and review costs and increase
of the system profits.
8.5 Internal and
external quality
management
 University Of San Agustin Document No. USA-COC-SYL-BA425(Lec)
Revision No. 0
College of Commerce
Date of Effectivity June 28, 2017
General Luna St., Iloilo City Issued by COC
Page 8 of 14
Page No.

COURSE SYLLABUS FOR BA 425 TOTAL QUALITY MANAGEMENT

system audit and
review

100%
Unit 9: BENCHMARKING, Lecture Summative Quiz
AND CHANGE Discussion Critical questioning
MANAGEMENT Facilitation Answer of critical
9.1 The why and what
LO 9.1. Discuss the various Lecture questions
of benchmarking
9.2 The purpose and measures used in TQM Discussion Topic
practice of bench- LO 9.2. Apply performance Facilitation presentation/reporting
marking measurements to assess
9.3 The role of bench- efficiency and
CO4 effectiveness of business
marking in change
CO5 processes and people. 25%
9.4 Communicating,
LO 9.3. Use the performance
managing stake
measurement data to
holder and drive improvements and
lowering barriers successfully
9.5Choosing bench- translate strategy into
marking driven action.
change activities
wisely

Lecture Summative Quiz 25%

PART IV. PROCESSING CO2 Discussion Critical questioning
 University Of San Agustin Document No. USA-COC-SYL-BA425(Lec)
Revision No. 0
College of Commerce
Date of Effectivity June 28, 2017
General Luna St., Iloilo City Issued by COC
Page 9 of 14
Page No.

COURSE SYLLABUS FOR BA 425 TOTAL QUALITY MANAGEMENT

Facilitation Answer of critical
questions
CO5
Topic
presentation/reporting
FINAL
PART IV; PROCESSING
Lecture Summative Quiz
Unit 10 PROCESS Discussion Critical questioning
MANAGEMENT LO10.1 Define Benchmarking Facilitation Answer of critical
10.1 Process questions
LO10.2. Identify the triggers, Topic
Management n
types and reasons for
vision presentation/reporting
Benchmarking
10.2 Process CO2 LO10.3. Describe the
classification 25%
CO5 benchmarking process.
framework and
LO10.4. Discuss the reasons for
process modeling
failure of
10.3 Process
Benchmarking
flowcharting
10.4 Leadership,
people and
implementation

Unit 11 PROCESS CO1 LO11.1 Account the importance 25%

REDESIGNING CO5 of quality system. Lecture Summative Quiz
LO11. 2 Discuss how to establish Discussion Critical questioning
11.1 Why a quality a quality
Facilitation Answer of critical
management management system in
system the organization questions
 University Of San Agustin Document No. USA-COC-SYL-BA425(Lec)
Revision No. 0
College of Commerce
Date of Effectivity June 28, 2017
General Luna St., Iloilo City Issued by COC
Page 10 of 14
Page No.

COURSE SYLLABUS FOR BA 425 TOTAL QUALITY MANAGEMENT

11.2 Quality manage- Topic
mentsystem and get ISO certification presentation/reporting
design and ISO LO11.3. Discuss QS 9000,
9000 ISO/TS 16949 and TL
11.3 Quality management 9000
system requirements
11.4 Other management
systems and models

Grading System Final Grade Evaluation System

Quizzes 20% Final Rating: (Prelim Grade + Midterm Grade + Final Grade)/3
Case Analysis 15%

Class Participation 15%

Major Exam 50%
100%
Prepared by: Reviewed by: Approved for Implementation:

Armi Rose P. Titular, MBA Carina E. Raylos, MMBM LILilia S. Teves, PhD
Academic Supervisor Dean
Vergie A. Salvoza, MPA Marketing Management and College of Commerce
Faculty Members Financial Management
 University Of San Agustin Document No. USA-COC-SYL-BA425(Lec)
Revision No. 0
College of Commerce
Date of Effectivity June 28, 2017
General Luna St., Iloilo City Issued by COC
Page 11 of 14
Page No.

COURSE SYLLABUS FOR BA 425 TOTAL QUALITY MANAGEMENT

College of Commerce
Date: June 20, 2017 Date: June 20, 2017
Date: June 20, 2017
PRINTED LEARNING RESOURCES WEB AND OTHER LEARNING RESOURCES

TEXT BOOK: SABBURAJ RAMASAMY, Total Quality Management, (2009) www. Isixsigma.com Introduction and Implementation of Total Quality
Singapore: McGraw-Hill Publishing Company Limited Management
https://www.isixsigma.com/methodology/total-quality-management-tqm/introduction-and-
REFERENCES: JAMES EVAN, Quality and Performance Excellence: implementation
Management, Organization, and Strategy 5th Ed. (2008)., Singapore
http://articles.chicagotribune.com/keyword/total-quality-management
Thomson Learning

Case Study Grading Rubric

Criteria/Percentage Scale: 60 – 74% 75 – 84% 85 - 94% 95 - 100%
% Below Standard Approaching At Standard Exceeds Standard
Standard
Clear explanation of key strategic issues 20% Shows little Shows some Shows adequate Shows superior
• The problems, scope, and seriousness was clearly understanding of the understanding of the knowledge of the knowledge of the
identified in the discussions. issues, key problems, issues, key problems, issues, key problems, issues, key problems,
• There was a well-focused diagnosis of strategic issues and and the company’s and the company’s and the company’s and the company’s
key problems that demonstrated a good grasp of the present situation and present situation and present situation and present situation and
company’s present situation and strategic issues. strategic issues. strategic issues. strategic issues. strategic issues.
• Effective Executive Summary Executive summary Executive summary Executive summary Effective Executive
 University Of San Agustin Document No. USA-COC-SYL-BA425(Lec)
Revision No. 0
College of Commerce
Date of Effectivity June 28, 2017
General Luna St., Iloilo City Issued by COC
Page 12 of 14
Page No.

COURSE SYLLABUS FOR BA 425 TOTAL QUALITY MANAGEMENT

• Did not waste space summarizing information already missing or poorly inadequate adequate Summary
found in the case. constructed
Valid arguments; analysis of financial performance with 20% Critical issues and key Critical issues and key Critical issues and Critical issues and
relevant supportive detail problems that problems that key problems that key problems that
 Logically organized, key points, key arguments, and supported the Case supported the Case supported the Case supported the Case
important criteria for evaluating business strategies were Analysis were poorly Analysis were not Analysis were partially Analysis were clearly
easily identified identified, analyzed, clearly identified, identified, analyzed, identified, analyzed,
 Critical issues and key problems that supported the Case and supported. analyzed, and and supported. and supported.
Analysis were identified and clearly analyzed and supported.
supported.

Appropriate analysis, evaluation, synthesis for the 20% Analysis of key Analysis of key Analysis of key Analysis of key
specific industry identified change drivers and change drivers and change drivers and change drivers and
 There was complete data on which to base a thorough the underlying the the underlying the the underlying the the underlying the
analysis issues inadequate. issues were not issues were partially issues were clearly
 Key change drivers underlying the issues were identified. identified. identified identified
 Synthesis, analysis, and evaluations were clearly presented
and supported in a literate and effective manner.

Conclusions and recommendations are congruent with 20% Effective Effective Effective Effective
strategic analysis recommendations recommendations recommendations recommendations,
 Specific recommendations and/or plans of action provided. and/or plans of action and/or plans of action and/or plans of action solutions, and/or
 Specific data or facts were referred to when necessary to not provided. inadequate. were partially plans of action were
support the analysis and conclusions. Specific data or facts Specific data or facts provided. provided.
 Recommendations and conclusions were presented and necessary to support were not referred Specific data or facts Specific data or facts
supported in a literate and effective manner.
 University Of San Agustin Document No. USA-COC-SYL-BA425(Lec)
Revision No. 0
College of Commerce
Date of Effectivity June 28, 2017
General Luna St., Iloilo City Issued by COC
Page 13 of 14
Page No.

COURSE SYLLABUS FOR BA 425 TOTAL QUALITY MANAGEMENT

the analysis and when necessary to were occasionally were referred when
conclusions was not support the analysis referred when necessary to support
provided. and conclusions. necessary to support the analysis and
the analysis and conclusions.
conclusions.
Proper organization, professional writing, and logical 20% Key points were Key points were not Key points were Key points were
flow of analysis. APA formatting poorly identified and identified and partially identified and clearly identified and
 Logically organized, key points, key arguments, and supported with a well supported with a well supported with a well supported with a well
important criteria for evaluating the business logic easily thought out rationale thought out rationale thought out rationale thought out rationale
identified. based on applying based on applying based on applying based on applying
 Key points were supported with a well thought out rationale specific concepts or specific concepts or specific concepts or specific concepts or
based on applying specific concepts or analytical analytical frameworks analytical frameworks analytical frameworks analytical frameworks
frameworks to the data provided in the case.
to the data provided in to the data provided in to the data provided in to the data provided in
 Proper grammar, spelling, punctuation, 3rd person objective
the case. the case. the case. the case.
view, professional writing, and syntax.
Grammar, spelling, Grammar, spelling, Adequate grammar, Excellent grammar,
punctuation, punctuation, spelling, punctuation, spelling, punctuation,
professional writing, professional writing, professional writing, professional writing,
and syntax needs and syntax needs and syntax and syntax
significant improvement
improvement
 University Of San Agustin Document No. USA-COC-SYL-BA425(Lec)
Revision No. 0
College of Commerce
Date of Effectivity June 28, 2017
General Luna St., Iloilo City Issued by COC
Page 14 of 14
Page No.

COURSE SYLLABUS FOR BA 425 TOTAL QUALITY MANAGEMENT