DT 390

USER GUIDE 103 087
1424-EN/LZT
02
12
2011
F1
Aastra DT390
Cordless Phone for MX-ONE™
USER GUIDE
Mats Höglander
rsiimes
MH
1424-EN/LZT 103 087 Uen H 2014-04-04

Copyright
© Copyright Aastra Telecom Sweden AB 2014. All rights reserved.
Disclaimer
Aastra Technologies Limited, will not accept liability for any damages
and/or long distance charges, which result from unauthorized and/or
unlawful use. While every effort has been made to ensure accuracy,
Aastra Technologies Limited, will not be liable for technical or editorial
errors or omissions contained within this documentation. The informa-
tion contained in this documentation is subject to change without notice.
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USER GUIDE
1 Introduction
1.1 About this User Guide

This guide describes the available features of the DT390 cordless phone
when it is connected to MX-ONE™.
The DT390 cordless phone is designed for use in an office environment
where messaging is not needed. It is intended for telephony and has
high quality voice.
Depending on the version and configuration of the exchange that your
phone is connected to, some of the functions and features described in
this user guide may not be available. There can also be some differ-
ences in the way your phone is programmed. Please consult the system
administrator if you need further information. Some markets use differing
codes for some features. In this guide the features are described using
the most common codes. The latest version of the user guide can be
downloaded from www.aastra.com.
1.2 Preparing for Use

Before using your phone for the first time, you have to charge and
connect the battery, see Installation on page 101.
Note: Place the phone in the charger and charge it for at least one hour
before using it the first time.
1.3 IPEI and IPDI Codes

Your phone has a unique IPEI code (International Portable part Equip-
ment Identity), and a unique global GAP identity number for the DECT
registration (IPDI). The IPEI and IPDI codes are used for network
subscription of the phone.
At delivery, the phone’s IPEI and IPDI codes are identical, and either of
them can be used for network subscription.
Note: If the phone is replaced by another phone using the easy replace-
ment procedure, the IPDI code changes. If the IPEI and IPDI
codes differ, the IPDI code should be used for network subscrip-
tion.
To look up the IPEI and IPDI codes, do the following:
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INTRODUCTION
1. Dial *#06# when the phone is in idle mode.

The IPEI and IPDI numbers appear in the display.
2. Press Back to return to idle mode.
Note: If your phone is broken and needs to be replaced with another
phone, please contact the system administrator.
1.4 Software Version

To view the phone’s software version:
1. Dial *#34# when the phone is in idle mode.
2. Select Software and press Select.
Details about the software version appear in the display.
3. Press Back until you return to idle mode.
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USER GUIDE
1.5 Accessibility and Voice Quality

The base network is not always available. If you cannot connect to the
system, contact the system administrator. For best voice quality, avoid
positioning yourself near a computer, a radio, or similar equipment.
1.5.1 Operating area

You can use your cordless phone in the area that is covered by the
network. Outside this area you will lose contact with the phone network.
The signal strength icon, , will disappear and the text No System will
be displayed.
1.5.2 Out of Range

When you leave the system coverage area you will hear a short beep
and see a lamp indication, and the text Searching will appear in the
display. The out of range beep will be repeated every minute for 30
minutes. To switch off the beep, press and hold the mute key, .
When reentering the coverage area, it takes a few minutes before the
phone registers into the system.
1.5.3 Standby Time

Poor radio signals (far away from the system base station) reduce the
handset standby and talk times. High loudspeaker or ringer volume,
frequent key activation and display illumination as well as active vibra-
tion alarm, are features that can specifically shorten standby and talk
times.
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SAFETY INSTRUCTIONS
2 Safety Instructions
Read this section before using the telephone.

For safe and efficient operation of the telephone, observe the guidelines
given in this manual and all necessary safety precautions when using
the telephone. Follow the operating instructions and adhere to all warn-
ings and safety precautions located on the product, the Quick Reference
Guide and this User Manual.
This product shall only be used with the following batteries:
• Art.No.: 660177 Battery
Single chargers shall only be connected with power adapters supplied
by the manufacturer.
Available power adapters (Suppliers Designation) are:
• Art.No. DC3: 130213A Power supply unit, AC: 100V-240V, DC:
5V/0.65A - Europe
• Art.No. DC3: 130166B Power supply, AC: 100V-240V, DC: 5V/1A
- USA, Canada, AUS, and UK
• Art.No. DC4: 130161A Power supply unit, AC: 100V- 240V, DC:
5V/2A - Europe, USA, Canada, AUS, and UK
2.1 Precautions
• Save this manual. It includes important safety information and
operating instructions. Save all instructions for future reference.
• Before using the handset, users of hearing aids should note that
radio signals can affect hearing aids and, if powerful enough, can
cause an unpleasant buzzing sound.
• Connect AC (power supply) to the desktop battery charger only to
designated power sources as marked on the product.
• Danger: Never alter the AC cord or plug. If the plug will not fit into
the outlet, have a proper outlet installed by a qualified electrician.
Improper connection increases the risk of electric shock.
• Position the electrical cord to the AC power supply where it is least
likely to be subjected to damage or stress.
• Remove the electrical cord from an outlet by pulling gently on the
AC adapter, not by pulling the cord.
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USER GUIDE
• Remove the battery before cleaning the telephone to reduce risk of

electric shock.
• Unplug the battery charger from a power source before cleaning
the telephone to reduce risk of electric shock.
• Do not use the telephone with auxiliary equipment not exclusively
recommended by the manufacturer, as it may result in fire, electric
shock, or injury, and will void the warranty.
• Do not disassemble the telephone. Disassembling the telephone
voids the warranty. The telephone consists of no consumer
serviceable components. Service should be performed by Autho-
rized Service centre only.
• Changes or modifications to the equipment not expressly approved
by the party responsible for compliance could void the user’s
authority to operate the equipment.
• Do not allow heavy objects to fall on the telephone.
• Do not allow children to play with the product packaging material.
Product packaging material is often small and may present a
choking hazard.
• Do not allow children to play with the telephone. It is not a toy. Chil-
dren could hurt themselves or others. Children could also damage
the telephone.
• Always keep and handle your products with care and keep them in
a clean and dust-free place. Proper use and care will prolong the
product’s life. Use a soft absorbent tissue or cloth to remove dust,
dirt or moisture.
• For long and safe operation with optimal performance the battery
need to be replaced regularly.
• Do not put the product in a microwave oven as this may cause
damage to either the oven or the product.
• Do not paint your product.
• To avoid hearing impairment, accept the call before holding your
product (or portable handsfree device) to your ear.
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SAFETY INSTRUCTIONS
2.1.1 Frequency Range

The telephone is a radio transmitter and receiver. When it is on, it
receives and sends out radio frequency (RF) energy. The telephone
operates on different frequency ranges depending on market and
employs commonly used modulation techniques:
EU 1880-1900 MHz
USA/Canada 1920-1930 MHz
Latin America 1910-1930 MHz
Brazil 1910-1920 MHz
Other countries 1900-1920 MHz
(except China)
2.2 Regulatory Compliance Statements

(EU and EFTA only)
Hereby, Aastra Telecom Sweden AB, Box 42214, SE-126 17 Stockholm,
declares that this telephone is in conformity with the essential require-
ments and other relevant provisions of the European Directive
1999/5/EC (R&TTE Directive).
Details to be found at: http://www.aastra.com/sdoc
2.3 Regulatory Compliance Statements

(USA and Canada only)
• FCC ID:BXZDH3
• IC: 3724B-DH3
• US: 9FVW4NANDH3 HAC
2.3.1 FCC Compliance Statements

This equipment has been tested and found to comply with the limits for
a Class B digital device, pursuant to Part 15 of the FCC Rules.
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USER GUIDE
These limits are designed to provide reasonable protection against

harmful interference in a residential installation. This equipment gener-
ates, uses and can radiate radio frequency energy and, if not installed
and used in accordance with the instructions, may cause harmful inter-
ference to radio communications.
However, there is no guarantee that interference will not occur in a
particular installation. If this equipment does cause harmful interference
to radio or television reception, which can be determined by turning the
equipment off and on, the user is encouraged to try to correct the inter-
ference by one or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that
to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.
Privacy of communications may not be ensured when using this phone.
2.3.2 Exposure to Radio Frequency Signals

This EUT has been shown to be capable of compliance for localized
specific absorption rate (SAR) for uncontrolled environment/general
population exposure limits specified in ANSI/IEEE Std. C95.1-1992 and
had been tested in accordance with the measurement procedures spec-
ified in FCC/OET Bulletin 65 Supplement C (2001) and IEEE 1528-2003.
This equipment complies with FCC radiation exposure limits set forth for
an uncontrolled environment. This device complies with FCC SAR limit
of 1.6 W/kg. The maximum SAR value measured when used at the ear
is 0.043 W/kg. The telephone has also been tested when worn on the
body using belt clip, maximum measured SAR value in this configuration
is 0.037 W/kg. This device must not be co-located or operating in
conjunction with any other antenna or transmitter.
Use of non-Aastra approved accessories may violate the FCC RF expo-
sure guidelines and should be avoided.
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SAFETY INSTRUCTIONS
2.3.3 Information to User

This device complies with Part 15 of the FCC Rules. Operation is subject
to the following conditions:
(1) this device may not cause harmful interference, and
(2) this device must accept any interference received, including interfer-
ence that may cause undesired operation.
Le présent appareil est conforme aux règles FCC partie 15 et CNR
d'Industrie Canada applicables aux appareils radio exempts de licence.
L'exploitation est autorisée aux deux conditions suivantes:
(1) l'appareil ne doit pas produire de brouillage, et
(2) l'utilisateur de l'appareil doit accepter tout brouillage radioélectrique
subi, même si le brouillage est susceptible d'en compromettre le
fonctionnement.
2.3.4 IC Requirements for Canada

This Class B digital apparatus complies with Canadian ICES-003.
Cet appareil numérique de la Classe B conforme á la norme NMB-003
du Canada.
The wireless phone is a radio transmitter and receiver. It is designed and
manufactured not to exceed the emission limit for exposure to radio
frequency (RF) energy set by the Ministry of Health (Canada), Safety
Code 6. These limits are part of comprehensive guidelines and estab-
lished permitted levels of RF energy for the general population. These
guidelines are based on the safety standards previously set by interna-
tional standard bodies. These standards include a substantial safety
margin designed to assure the safety of all persons, regardless of age
and health.
This device has been shown to be capable of compliance for localized
specific absorption rate (SAR) for uncontrolled environment / general
public exposure limits specific in ANSI/IEEE C95.1-1992 and had been
tested in accordance with the measurement procedures specified in
IEEE 1528-2003.
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USER GUIDE
2.4 Environmental Requirements
2.4.1 Cordless Telephone

• Note: Do not use the cordless phone in areas with a danger of
explosion, as it is not specified as intrinsically safe.
• Only use the telephone in temperatures between 0o C to +40o C
(32o F to 104o F).
• Avoid exposing the telephone for direct sunlight or close to other
heat sources.
• Avoid volume levels that may be harmful to your hearing. Exposure
to excessive sound pressure from a cordless phone’s earpiece or
headset may cause permanently hearing loss
• Do not expose the telephone to open flame.
• Keep the telephone away from excessive heat and moisture.
• Moving the equipment rapidly between warm and cold tempera-
tures may cause condensation (water droplets) to form on its
internal and external surfaces. Water droplets may cause malfunc-
tion of the equipment and corrupt or end communication or damage
the equipment. When condensation is noticed, stop using the
equipment. Switch off the phone, remove the battery and unplug
the mains adapter from the power outlet. Wait until the moisture
evaporates from the equipment before putting it in operation again.
• Protect your telephone from aggressive liquids and vapours.
• If the telephone has been exposed for water or condense, remove
the battery immediately and let it dry completely before re-inserting
the battery.
• Do not place a cold telephone in a charger.
• If the liquid crystal display breaks, avoid injury by preventing the
liquid crystal from coming into contact with eyes, skin or mouth.
Prevent the liquid crystal from leaking out of the broken glass.
• In case of smoke or fumes, stop operating the product and turn it
off immediately. Unplug the mains adapter and remove the
batteries from the phone immediately. Continued operation may
result in fire or electrical shock.
2.4.2 Battery
• Do not immerse the battery into water. This could short-circuit and
damage the battery. If the battery has been exposed to water or
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SAFETY INSTRUCTIONS
condense, remove it immediately and let it dry completely before

reinserting it.
• Do not expose a battery to an open flame. This could cause the
battery to explode.
• Never carry or store the battery together with electrically
conducting objects (neck chains, pencil leads, etc.)
• If you ever notice liquid leaking out, unusual odour, build-up of heat,
discolouration, deformation or any other abnormal condition when
you use, charge or store the battery, remove the battery immedi-
ately from the handset and keep it away from naked flames.
• The battery fluid can damage your sight. If at any time battery fluid
accidentally gets into your eyes, rinse your eyes immediately with
clean tap water and contact a doctor.
• Do not allow the metal contacts on the battery to touch another
metal object. This could short-circuit and damage the battery.
• Do not leave a battery where it could be subjected to extremely high
temperatures, such as inside a car on a hot day.
• Use the Desktop Charger or the wall mounted Charging Rack for
charging. Charge the battery for at least one hour the first time you
use the battery.
• Do not charge a battery when the ambient room temperature is
above 40 ºC or below +5 ºC (above 104º F or below 41 ºF).
• Do not attempt to take a battery apart.
• Do not disconnect the battery unless it needs to be replaced.
• Turn off the telephone before removing the battery.
• Unplug the battery charger from a power source before cleaning
the phone to reduce risk of electric shock.
• Only charge the battery when it is placed in the phone.
• Never heat or dispose of the battery into a fire, which, or else, may
cause leakage, burst or fire.
• Remove the carrying case from the product while in charger.
• Do not cover the product while it is being charged. Do not charge
the phone in a closed cabinet or drawer. The charging of the battery
is a chemical process and causes the battery to become warm
during charging. Make sure the environment in which the phone is
charged, is well ventilated.
• The cordless phone can be charged either when switched on or off.
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USER GUIDE
• Do not, under any circumstance, connect the battery's positive and

negative leads altogether.
• Do not strike or drop the battery. It may cause damage to the
battery.
• The battery should be stored in a dry place, with the ambient
temperature of approximately +25°C (+77°F) for best performance.
• The battery continues to discharge a minimal portion of its power,
even if the product is switched off or the battery is removed.
2.4.3 Disposal of Telephone and Batteries

Defective phones or batteries should not be placed in municipal waste.
Please check local regulations for disposal of electronic products.
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DT390 DESCRIPTION
3 DT390 Description
This chapter describes the DT390 cordless phone and its display, menu
structure, and tones. The phone is shown in figure 1 on page 14.
11
10
2 8
7
3
4 6
5
Figure 1: Overview of the DT390 cordless phone
1 Soft keys
Can be pre-programmed or used with the GUI
2 Off-hook key
Used to connect calls, and as a shortcut to the call list.
3 Voice mail access
Used to listen to voice mail messages
4 Key lock and upper and lower case
A combined key lock and shift key for upper and lower case
5 Space
Used to add space between text
6 Mute key
Used to switch audio on and off in idle mode, to silence the ring
signal, and to switch the microphone off and on during a call
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USER GUIDE
7 Navigation key
Used to navigate left, right, up, and down
8 On-hook key and power on and off
A combined key used to end a call, to return to idle mode, and to
switch the phone on and off with a long press
9 Display
The display is 112 pixels wide and 115 pixels high. The display
is monochrome black and white, and has backlighting
10 Headset connector
The headset connector is used to connect a headset. The
headset connector cover protects the connector against dust
11 Indication lamp
Indicates incoming calls, low battery, and charging status
3.1 Functions and Accessories

The DT390 functions are listed in table 1 on page 15, and its accessories
are listed in table 2 on page 16.
Table 1 Functions
DECT Security
Easy registration
Local phonebook (250 entries)
Central phonebook *
Company phonebook (500 entries) **
Vibrator
Voice mail access *
Headset connector
Microphone on/off during call
Loudspeaking function
Centralized management *
Dynamic output power
Downloadable language **
Five predefined emergency numbers
* This is a system dependent feature.

** This feature requires configuration in WinPDM or CPDM3.
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DT390 DESCRIPTION
Table 2 Accessories
Desk charger
Desk PDM charger
Rack PDM charger
Leather case
Belt clip, hinge type
Belt clip, swivel type
Security chain
Headset with microphone on boom
Headset with microphone on cable
3.1.1 Accessories
Case
The plastic cover parts are made of durable PC/ABS material.
Antenna
The antenna is integrated inside the phone.
Loudspeaker
A separate loudspeaker for the loudspeaking function is placed at
the back side of the phone.
Microphone
The microphone is placed at the front bottom side of the phone.
Clips
There are two different belt clip options to the cordless phone; a
standard (hinge) clip and a security (swivel) clip. Use the clip to
attach the phone to a belt or similar. See also Belt Clip on page 102.
It is also possible to use the phone without any clip.
Battery
The battery is a rechargeable Li-Ion battery, placed under a battery
cover. The battery is fully charged within 4 hours.
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USER GUIDE
3.2 Display Information

The icons and text in the display indicate functions and settings available
to the user. The display gives visual feedback on all actions performed,
and also textual warnings, see figure 2 on page 17. The owner ID can be
set manually by the user.
Note: If a name is available it is displayed together with, or instead of,
the number.
11:00 Status bar

01/11/2009 Header bar
System A
Active area
223344
Menu Soft key bar
4
Figure 2: Example of a display in idle mode
Status bar The top row (Status bar) is used for icons giving the
user information about signal strength, missed call,
time and battery status. This row is always visible.
Header bar The second row (Header bar) displays the current
date, headset connection, system connection, phone
lock, and so on.
Active area The next rows (Active area) are used for information
such as the name of the system to which the cordless
phone is connected. A user identity provided from the
system, or an owner ID, can also be displayed if it has
been configured in the Settings tab. This is also the
area for popup text, missed calls or to confirm an
action.
Soft key bar The bottom row (Soft key bar) is used for soft keys.
There are three soft keys located just beneath the
display. The function of each soft key is indicated by
text in the display just above the key, see figure 3 on
page 18. The functions defined for the soft keys cannot
be changed.
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DT390 DESCRIPTION
3.2.1 Soft keys
Menu
Soft keys
Figure 3: Soft keys “Call” and “List”

Note: The information displayed varies depending on the version and
configuration of the exchange, and whether you use the phone in
a DECT or an IP DECT system. Consult the system administrator
to find out which type of system your phone is used in.
Depending on the state and setting of your phone, different information
can be shown, see the following list:
• Idle phone
– Normal.
The display shows the programmed name of your network,
your name and extension number, time and date, and so on,
see figure 3 on page 18.
– Follow-me activated.
The display shows your own extension number followed by a
> and the number your extension has been diverted to.
• Outgoing call
– Normal outgoing call.
When you make an outgoing call, the dialed number or name
is displayed.
– Diverted call.
If the dialed number is diverted, the diversion information is
shown. The display shows, for example, the dialed number
and the number diverted to (preceded by >). When the
diverted call is answered, only the number of the answering
position is displayed.
• Incoming call
– Normal incoming call.
If available, the number or the name of the caller is displayed.
– Diverted call.
A diversion indicator (>) before the number or name tells you
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USER GUIDE
that the call is diverted to your extension. When you have

answered the call, the display shows only the number of the
person calling.
3.2.2 System Connection Messages

Possible system connection messages that can be displayed on your
phone is described below.
Shown in display Indicating Description

System A System The phone has contact with System A.
Indication It is also possible to assign the system a
name of your choice.
No System Out of The phone is out of coverage. Go into

coverage range, or contact the system
administrator.
When reentering the coverage area it can take a couple
of minutes before the phone has registered
automatically into the system.
No access Access The phone has contact with a system,

Indication calling is not allowed.
No System The phone is not in contact with any

Subscription Indication system. Ask the system administrator to
log on the phone.
3.2.3 Display Icons

The display icons are described below.
Icon Description
Signal strength
Shown in the upper left corner, when the phone is
connected to a system. The staples shown in display
depends on the signal strength.
Full battery
Shown in upper right corner.
Low battery
Shown when 10% or less remains of the battery
capacity.
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DT390 DESCRIPTION
Icon (Cont.) Description (Cont.)

Empty battery
Flashing when the remaining battery capacity is 5%
or lower.
Loudspeaking
Displayed in the soft key bar during a call. Pressing
this icon will activate loudspeaking mode.
Loudspeaking off
Displayed when loudspeaking mode is enabled.
Pressing the soft key when this icon is displayed will
deactivate loudspeaking mode.
Sound off
Shown when the key is pressed. It is also
shown when the ring volume is set to silent.
Microphone off
Indicates a silenced microphone. It is displayed after
a long press on during a call.
Headset
Indicates that a corded headset is connected to the
phone.
Outgoing call
Added in front of outgoing calls in the call list.
Incoming call
Added in front of all answered calls in the call list.
Missed call
Added in front of missed calls in the call list, and in
the status bar.
Voice mail message
Appears in the header bar when there are voice mail
messages. The icon remains in the header bar until
you have listened to the voice mail.
Keys locked
Indicates a locked keypad.
Phone locked
Indicates a locked phone.
Locked entry
Indicates a company phonebook contact. These
contacts cannot be changed or deleted by the user.
WinPDM/CPDM3 communication
Visible when there is communication with WinPDM or
CPDM3 through the desk PDM charger.
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USER GUIDE
3.2.4 Menu Tabs

The menu tabs are listed and described below.
Icon Description
Contacts
Contains all names and numbers in the local phonebook. In
addition, a company phonebook with up to 500 entries can
be downloaded from the WinPDM or CPDM3 to the phone. It
is also possible to access a central phonebook from this
menu.
Company phonebook and central phonebook are system dependent and configured
by the system administrator.
Calls
Contains call lists, call time, and call services.Call services
are configured in the WinPDM/CPDM3
Call services are configured by the system administrator from the WinPDM or CPDM3.
Settings
Contains phone settings such as ringer volume, and display
language.
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DT390 DESCRIPTION
3.3 Menu Structure

All available phone features can be accessed through the menus.
• In idle mode, press Menu to open the main menu.
• To confirm a selection, press Select.
• Press Back to return to the previous menu, and press to exit
the menu structure.
When you open the main menu, the display will look as in figure 4 on
page 22.
13:00
Contacts
Calls Settings
Select Back
Figure 4: The main menu with the Contacts icon selected

Note: The phone can be used in several networks. All functions are not
supported in all networks.
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USER GUIDE
3.3.1 Calls Menu

An overview of the Calls menu is presented in figure 5 on page 23.
• Call list —> 7891 01:30 —> • Call

7827 03:35 • More —> • Time of call
7682 05:26 • Back • Edit number >
7845 20-Oct-09 • Save number >
• Delete >
• Delete all >
• Missed calls —> 7682 05:26 —> • Call >

7845 23-Sep-09 • More —> • Time of call
• Back • Edit number >
• Call time —> Total call time: • Save number >
03:47:06 • Delete >
Last call: • Delete all >
00:00:07
• Call services —> • Absence* —> • Deactivate >

• Lunch >
• Meeting >
• Trip >
• Vacation >
• Out >
• Absence 1 >
• Absence 2 >
• Absence 3 >
• Absence 4 >
• Divert calls* —> • Internal >

• External >
• No reply >
• When busy >
* Visible if defined in the PDM
Figure 5: Calls Menu

Note: Call service functions are system dependent. Parameters are set
up in the CPDM3 or WinPDM. Contact the system administrator.
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DT390 DESCRIPTION
3.3.2 Contacts Menu

An overview of the Contacts menu is presented in figure 6 on page
24.
• Call contact ——> • Search

• From contact list >
• Add contact ——> • New ——> • Name >

• From Call list > • Work number >
• Mobile number >
• Other number >
• Ring signal >
• Edit contact ——> • Search

• From contact list ——> • Name >
• Work number >
• Mobile number >
• Other number >
• Ring signal >
• Delete contact ——> • Search

• From contact list >
• Central phonebook* ——> • Search by name

——> • Call
• Search by number
• More ——> • View contact >
• Last result
• Back • Add to contacts >
* System dependent
Figure 6: Contacts Menu
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USER GUIDE
3.3.3 Settings Menu

An overview of the Settings menu is presented in figure 7 on page
25.
• Sound & Alerts —> • Volume >

• Ring signals —> • Internal call
• External call
• Callback
• Vibrator alert —> • On
• On if silent
• Off
• Key sound —> • Click
• Tone
• Silent
• Headset —> • Mic on boom

• Mic on cable
• Headset profile*
• Display —> • Contrast >
• Time & Date —> —> • hh:mm (am/pm)

• Time format
• hh:mm
• Date format —> • dd month yy

• month dd yyyy
• yyyy-mm-dd
• mm/dd/yyyy
• dd/mm/yyyy
• dd-mm-yyyy
• dd.mm.yyyy
• Locks —> • Automatic key lock —> • On

• Off
• Phone lock —> • Auto phone lock —> • On

• Change PIN code > • On in charger
• Off
• Answering -–> • Answering key —> • Hook off
• Any key
• Behaviour —> • Automatically
• Loudspeaking
• *Language —> Dansk, Nederlands,
English, etc.
• Owner ID >
• In charger —> • No action >

• Switch off >
• Redirect >
• Sound off >
• System —> • Change system >

• Subscribe >
• Unsubscribe >
• Rename system >
• Priority >
* Visible if defined in the PDM
Figure 7: Settings Menu
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DT390 DESCRIPTION
3.3.4 In Call Menu

The In Call menu displays a list of functions that can be accessed during
a call. to see the available functions, press the “More” soft key. Some
functions are always provided and others may be made available by the
administrator via WinPDM/CPDM3. To use a function, navigate the
InCall menu to highlight the required function and then press the “select”
soft key.
Note: If the telephone is configured via WinPDM/CPDM3, any of the
pre-defined emergency numbers can be called while the tele-
phone is locked or the keypad is locked. If calling the emergency
number from a locked telephone, it is only the Microphone on/off
function in the In Call menu can be accessed. However, the entire
In Call menu is accessible when calling the emergency number
from a telephone with locked keypad.
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USER GUIDE
• Contacts >
• Microphone on/off >
• Call >
• New call * —> >
• Phonebook access
• Cancel
• Switch * >
• End call * >
• Transfer* >
• Transfer to new call* —> • Call >

• Phonebook access >
• Cancel
• Conference*
• Call back*
• Call waiting*
• DTMF
• DECT info** —> • Link

• System
• General purpose 1 Name*

* Visible if defined in the PDM.

** Visible if the Admin menu is activated.
Figure 8: In call Menu
3.4 Tones
The following different tones are sent from the exchange to your phone.
Tone Description
Dial tone
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DT390 DESCRIPTION
Tone (Cont.) Description (Cont.)

Special dial
tone
Ringing tone
or queue tone
Busy tone
Congestion
tone
Number
unobtainable
tone
Call waiting
tone
Intrusion tone
Conference every 15 seconds (to all parties)

tone
Verification
tone
Warning tone,
expensive
route
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USER GUIDE
3.5 Indicators
3.5.1 Phone Indicator

The status indicators listed below are used to indicate phone status.
Table 3 Cordless Phone Indicator
Indicator Description
Orange, fixed (phone placed in Battery is being charged.
charger)
Green, fixed (phone placed in Battery is fully charged.
charger)
Red, fixed Battery warning.
Green flashing Incoming call.
3.5.2 Desk PDM Charger Indicator

The status indicators listed below are used to indicate charger status.
Table 4 Desk PDM Charger Indicator
Indicator Description
None Not connected to power.
Green, fixed Logged on to CPDM3 or WinPDM.
Orange, fixed Not logged on to CPDM3 or WinPDM.
Orange, flashing (1000 Software download
ms on, 1000 ms off) File transfer during Easy Replacement
Orange, flashing (100 Change phone indication during Easy
ms on, 800 ms off) Replacement.
Red, fixed Software error. Service needed.
Red, flashing (100 ms Error indication during Easy Replacement.
on, 800 ms off) Put back old phone in charger. Charger
returns to Not logged in to CPDM3 or
WinPDM mode when the phone is removed.
Red, flashing (3 long Parameter error in user parameters. Charger
flashes, 800 ms on, performs a factory reset and restarts.
100 ms off)
Red, flashing (800 ms Parameter error in production parameters.
on, 100 ms off) Service needed for charger.
Error during Easy Replacement. Service
needed for both phones.
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SWITCHING ON AND OFF
4 Switching On and Off
This chapter describes how to switch on and off the phone.

Note: If the message No System is displayed you cannot make or
answer calls. Depending on system programming, your phone
can be locked automatically. To unlock the phone, enter your four
digit code (factory default is “0000”).
4.1 Switching On
To switch on the phone, do the following:
1. Press and hold .
The phone will vibrate when it is on and the display lights up. The
following confirmation message is displayed: DT390 Switch on?.
2. Press Yes to confirm.
If the phone does not switch on, or if the battery icon indicates low
level, charge the battery and try again.
4.2 Switching Off

To switch off the phone, do the following:
1. In idle mode, press and hold .
The following confirmation message is displayed: Switch off?.
The phone is switched off.
Note: Pressing from a menu will return you to idle mode.
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USER GUIDE
5 Free Seating
Free Seating is used for people who have an office extension number
but no phone set of their own, for example, people who are mostly
working outside the office. As a free seating user, and working from the
office, you can log on to any free phone set. The phone set will be
assigned temporarily with your extension number and your system
authorities.
Note: Free seating is not supported by IP DECT.
5.1 Logging On
To log on, do the following:
1. Press *11*.
2. Dial the authorization code * extension number # and press .
Wait for the call timer to start in the display.
3. Press to finish the procedure.
The display shows your phone number.
5.2 Logging Off

To log off, do the following:
1. Press #11# and then .
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INCOMING CALLS
6 Incoming Calls
An incoming call is indicated by a flashing indicator, accompanied by a

ring signal and a vibrating phone. The ring type tells you if the call is an
internal, external or callback call. Both ring signal and vibrator can be
disabled. The calling party’s number or name, or both, is displayed.
The name of the caller will be shown if the calling party’s phone number
is stored in any of the phonebooks. When a headset is connected to the
phone, the answering button on the headset can be used to answer the
call.
The 25 last received phone numbers are stored in the call list along with
the latest dialed and missed phone numbers, see Call List on page 47.
6.1 Answering Calls

When you receive a call, do the following to answer:
• Press .
OR
• Press to answer in loudspeaking mode (handsfree).
You are connected to the caller via the loudspeaker.
OR
• Press the answering button on the headset.
Note: Calls can be answered at any time even during programming, or
while keying in a number. When the phone is in idle mode, you
can change the answering method, see Changing Answering
Methods on page 90.
Other answering methods, such as Automatically or Loudspeaking, can
be set from the Settings tab, , see Settings on page 88. When auto-
matic answering is enabled, an incoming call will be answered automat-
ically after approximately one second.
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USER GUIDE
6.1.1 Call Pick-up

To answer a call to a phone in another room:
1. Call the ringing extension and press .
2. When you hear a busy tone, press 8.
Note: France and New Zealand press 4; Sweden press 6.
6.1.2 Mute Ring Signal

If the phone rings at an inconvenient moment, you can switch off the ring
signal temporarily:
1. Press to suppress the ringing.
All alert signals, including the vibrator, will be muted for this specific
call.
2. Press to answer the call.
6.1.3 Silent Ringing

You can set your phone to silent ringing, when your phone is in idle
mode:
• Press and hold to switch the ring signal on or off. When the
ring signal is switched off, the icon is shown. All alert signals will
silence until the ring signal is switched on again. If the vibrator is set
to On when silent, it will alert you of new calls, messages and
alarms. See Switching Vibrator On and Off on page 85.
6.2 Rejecting a Call

If you do not want to answer an incoming call, you can reject the call:
• Press . The call is disconnected.
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INCOMING CALLS
6.3 Ending a Call

If you want to end an ongoing call, you hang up:
• Press .
The display shows the duration of the call. The total time of the call
can also be retrieved from the Calls menu, see Call Statistics on
page 84.
6.4 Parallel Ringing

Parallel ringing makes it possible for an incoming call to ring several
phones simultaneously and for the call to be answered from any of the
phones. The main advantage of this function is minimizing the risk of
losing calls. The function requires all the phones involved to be defined
in a parallel ringing list, which must be configured and initiated by the
system administrator.
Because only calls to a main extension will be distributed among the
phones in the list, this main extension also needs to be defined. A call to
a specific extension will not be distributed to other phones in the list. The
user can disable parallel ringing temporarily using the function Internal
Follow-me. For more information about Internal Follow-me, see Internal
Follow-me on page 60.
6.4.1 Disabling Parallel Ringing Temporarily

To disable parallel ringing temporarily, do the following:
1. Press *21*
Note: U.K., press *2*.
2. Dial the extension number, press # and press .
If you want to disable parallel ringing for all phones defined in the list,
follow the procedure for disabling the function from the phone with the
main extension number and enter the number of the answering position.
If you want to disable parallel ringing for one specific phone in the list
only, follow the procedure for disabling the function from this phone and
enter its extension number.
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USER GUIDE
6.4.2 Restoring Parallel Ringing

To restore parallel ringing, do the following:
1. Press #21#.
Note: U.K., press #2#.
2. Press .
Note: If you want to restore parallel ringing for all phones defined in the
list, follow the procedure for restoring the function from the phone
with the main extension number and enter the number of the
answering position. If you want to restore parallel ringing for one
specific phone in the list only, follow the procedure for restoring
the function from this phone and enter its extension number.
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OUTGOING CALLS
7 Outgoing Calls
This chapter describes how to make calls, how to conceal your number
from being displayed to the person you are calling, and how to redial the
last external number dialed.
7.1 Calling
To make a call, you can either select a contact in one of the phonebooks
available, or get the phone number or extension from the call list. You
can also use shortcuts, if available.
• Available phonebooks are the local phonebook stored on the
phone and the company phonebook stored centrally on a server,
see Contacts on page 49.
• The 25 last received phone numbers are stored in the call list along
with the latest dialed and missed phone numbers, see Call List on
page 47.
If the number you wish to dial is not stored in any phonebook, nor found
in the call list, you enter the desired phone number or extension with the
keypad.
To call a number that is not stored in the call list or among your contacts,
do the following:
1. Dial the number and press or Call.
The number is shown on the display while dialing.
2. If needed, press Clear to erase and edit the number.
Use the navigation key to step and add or delete a digit in the
middle of a number.
Note: If you receive a queue tone when the digit(s) to get an external
line are dialed (if the feature Least Cost Routing is used in the
system), keep waiting. Once a line becomes free you will receive
a dial tone. If a warning tone is heard, the selected line is marked
Expensive.
An international number can be dialled from the handset by entering a +
character followed by the country code and local number. To enter the +
character, long press the 0 key until the character is shown in the
display.
Note: The + character cannot be entered and international numbers
cannot de dialled in the following circumstances:
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USER GUIDE
• If the 0 key has been configured as a hot key.

• If the handset has been set up to perform advanced functions
normally used by a system administrator.
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OUTGOING CALLS
7.1.1 Dialing a Number From the Call List

To dial a number stored in the call list, do the following:
1. Press .
The call list is opened. If a number occurs more than once, the most
recent time stamp is shown along with the total number of occur-
rences.
2. Step with the navigation keys in the call list and select a number to
dial. If you wish to edit the number before calling, do the following:
a) Press More.
b) Select Edit number, press Select, and make the desired
changes.
3. Press or Call.
7.1.2 Dialing From Contacts

To dial a contact, do the following:
1. Press Menu, select , and press Select.
2. Select Call contact, and press Select.
A name list is shown.
3. Select a contact from the list, or search a name or number by enter
characters in the Search field, and press or Call.
For more information about calling contacts via the phonebooks, see
Contacts on page 49.
7.1.3 Loudspeaking (Handsfree)

While waiting for a connection, dial tone or during the call:
1. Press .
2. You are connected to the call via the loudspeaker and microphone.
7.2 Number Presentation Restriction

If you do not wish to display your name and number to the person you
are calling, you can activate the number presentation restriction feature.
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USER GUIDE
Note: The feature can be blocked for use on your extension by the
system administrator.
To hide your name and number from the person you are calling, do the
following:
1. Press *42# and press .
Wait for a dial tone.
2. Dial the number.
Instead of showing your name and number, the display on the
called phone shows the text Anonymous.
Note: The number presentation restriction settings are valid only for the
ongoing call. Next time you want to use the feature, you will have
to activate it again.
7.3 Last External Number Re-dial

When you make an external call, the system automatically stores the
number dialed, regardless of whether the call was successful or not.
To re-dial the last external number dialed:
• Press *** and then .
Note: Finland and Sweden, press **0.
7.4 When You Receive a Busy Tone

If you call an extension and receive a busy tone or get no answer, or if
all external lines are busy, you can use one of the following methods:
• Callback
• Call Waiting
• Intrusion
Note: These functions need to be programmed via the WinPDM or
CPDM3. Please contact the system administrator.
During an ongoing call, the soft key More is displayed, leading to the In
call menu, where you find options such as Callback and Call waiting.
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OUTGOING CALLS
7.4.1 Callback
When you order callback for a busy extension, you will be called back as
soon as the extension or line becomes free. If you order callback when
there is no answer, you will be called back when the extension has been
used the next time.
7.4.1.1 Ordering Callback for an Extension
To initiate callback when a called extension is busy, or when there is no

answer, do the following:
1. Press More.
2. Select Callback, and press Select.
Note: If Callback is not programmed and does not appear when you
press More, you can press 6 to initiate callback. France, New
Zealand and Sweden, press 5
3. Press and wait until the phone alerts.
You are called back (recall ring signal) when the ongoing call is
finished or the next time a new call is finished. You have to answer
within eight seconds, otherwise the callback service is cancelled.
While waiting for callback, you can make and receive calls as usual.
4. Press to answer when you are called back.
The system calls the extension.
Note: Callbacks can be activated on several extensions at the same
time.
7.4.1.2 Ordering Callback for an External Number
If all external lines are busy when you have dialed the external number
and pressed , do the following:
1. Press 6#.
Note: France, New Zealand and Sweden, press 5#.
When an external line becomes free you will be called back (recall
ring signal). You have to answer within eight seconds, otherwise
the callback service is cancelled. While waiting for callback, you
can make and receive calls as usual.
3. Press .
The system calls the external number.
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USER GUIDE
Note: Only one callback can be activated on a busy external line.
7.4.1.3 Canceling a Single callback
To cancel a callback, do the following:

1. Press #37*.
Note: U.S. and Canada, press #6*.
2. Dial the extension number and press #.
Note: To cancel a single callback on a specific external line, dial the digit
or digits to get a line instead of the extension number.
3. Press .
7.4.1.4 Canceling All Callbacks
To cancel all callbacks, do the following:

1. Press #37#.
Note: U.S. and Canada, press #6#.
2. Press .
7.4.2 Ordering Call Waiting

If you urgently wish to contact a busy extension or external line, you can
send a notification using a call waiting signal.
Note: This feature might be blocked for use on your extension. This
needs to be configured in the WinPDM or CPDM3 by the system
administrator.
To order call waiting, do the following:
1. Press More, select Call Waiting and press Select.
The other part will hear a call waiting signal.
Note: If Call Waiting is not programmed and does not appear when you
press More, you can press 5 to activate. France and New
Zealand, press 6; Sweden, press 4.
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OUTGOING CALLS
2. Keep the phone off hook but close the menu.

3. When the called extension or external line becomes free, it will be
called automatically.
7.4.3 Answer Call Waiting

Note: Depending on system setup and configuration, this feature might
be handled in one of two different ways:
Method 1
During an ongoing conversation and a short tone for another incoming
call appears, do as follows:
1. Press the soft key "More" during the call.
2. Select "Answer Call waiting".
3. Press "Select". The new call is now connected, and the first call is
on hold.
When the line is free, the call on hold will automatically be dialled again.
This is a system dependent feature.
Method 2
If a second caller calls during a phone call, the handset will beep and
display the text "Internal call" for internal callers and "External call" for
external callers. The handset will also show the name or phone number
of the second caller. To answer the second caller:
1. Press the soft key "Accept".
2. The text "Switch" briefly appears on screen, and the handset trans-
fers to the second call. The first call is put on hold.
3. When finished speaking with the first caller, select the "More" soft
key.
4. Select "End Call".
The second call is closed and the first call is retrieved.
Note: It is possible to reject a second call by pressing the "Decline" soft
key. The second caller will hear a busy tone, and the call will be logged
as a missed call in the handset.
7.4.4 Intrusion
You can intrude on an ongoing call on a busy extension. If intrusion is
not allowed for the called extension, you will continue to hear a busy
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USER GUIDE
tone. Before the intrusion is executed, an intrusion tone is sent to the

parties in the ongoing call. As long as the three parties are connected,
you will hear an intrusion tone.
Note: Intrusion might be blocked for use on your extension (this is
programmed by the system administrator). If Intrusion is not
allowed, you will continue to hear a busy tone.
7.4.4.1 Ordering Intrusion On a Busy Extension
To intrude on a busy extension, do the following:

1. Press 4 when you hear a busy tone.
Note: France, New Zealand and Sweden, press 8.
7.5 Bypass
If you need to get through to a certain extension that is currently being
forwarded by follow-me, you can bypass the extension.
If this feature is allowed from your extension, you can bypass an acti-
vated Diversion, an activated Follow-me or an activated Absence Infor-
mation on a specific extension.
To request a bypass ordered by an extension, do the following:
1. Press *60*.
Note: U.S. and Canada, press *1*.
2. Dial the extension number and press # and .
Wait for an answer.
7.6 Speed Dialing

Common speed dialing numbers allows the you to make calls simply by
pressing a few keys. The common speed dialing numbers consist of 1-5
digits and are stored in the exchange (by the system administrator).
To make call using a speed dial number, do the following:
1. Dial the common speed dialing number.
Please see to your phone directory.
2. Press to make the call.
Note: You can also make speed dialing calls via the phonebook.
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OUTGOING CALLS
7.7 Authorization Codes

Authorization codes are used to grant different user groups different
levels of access to the telephony system.
There are two types of authorization codes, common and individual,
which are presented in the following sections.
7.7.1 Common Authorization Code

If you are assigned to use a common authorization code (1 to 7 digits)
you can change temporarily any phone used within the exchange to the
authority level connected to this code. You can use the code for one call
only or you can open the phone for some calls and lock it when leaving
the phone.
7.7.1.1 Opening the Extension For a Single Call
To use the code for a single call, do the following:

1. Press *72*.
Note: Germany, The Netherlands, and Sweden, press *75*. U.S. and
Canada, press *6*.
2. Enter the authorization code, press # and .
Wait for a verification tone.
3. Dial the digit(s) to get an external line.
4. Dial the external number.
7.7.1.2 Opening the Extension For Several Calls
To open an extension for some calls, do the following:

1. Press #73*.
7.7.1.3 Locking the Extension
To lock an extension, do the following:
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USER GUIDE
1. Press *73*.
Note: U.S. and Canada, press *71*.
7.7.2 Individual Authorization Code

If you are assigned to use an individual authorization code (1 to 7 digits,
assigned to your own extension), you can lock your own extension to a
common authority level when, for example, you are out of the office. You
can also change temporarily any other phone used within the exchange
to the same authority level as you have on your own phone. The indi-
vidual code can be changed from your own extension.
7.7.2.1 Locking the Phone
To lock your phone, do the following:

1. Press *76*.
7.7.2.2 Making Calls While the Phone Is Locked
To make calls with your authority level when your phone is locked, do the
following:
1. Press *75*.
Note: Germany, The Netherlands, and Sweden, press *72*.
3. Dial the digits to get an external line and the external number.
7.7.2.3 Opening the Phone
To open your phone, do the following:

1. Press #76*.
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OUTGOING CALLS

7.7.2.4 Assigning Own the Individual Authorization Code to Other Phone
To assign your own authority level to another phone, do the following:

1. Press *75*.
2. Enter the authorization code and press *.
3. Dial your own extension number, press # and .
4. Dial the digits to get an external line and the external number.
7.7.2.5 Changing the Individual Authorization Code
To change your individual authorization code, do the following:

1. Press *74*.
2. Enter the old authorization code and press *.
3. Enter the new authorization code, press # and .
Wait for verification tone.
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USER GUIDE
8 Call List
The 25 last received, dialed and missed calls are stored in a call list. The
numbers can be either extension numbers or external numbers, and
External numbers are preceded by the digit(s) for external call access. If
supported by the system, the number’s contact name can be displayed
in the call list.
If the same number is received, dialed or missed several times, it
appears only once in the call list. However, next to the number, a time
stamp for the most recent call is displayed along with information about
the total number of calls to or from that number.
If the time and date feature is enabled, it is possible to see when calls
were made or received that day. The following day, the time stamp is
changed to a date stamp. For more information on time and date
settings, see Time and Date on page 87.
8.1 Opening the Call List

To open the call list, do the following:
1. Press Menu, select , and press Select
Note: You can also open the call list by pressing .
2. Select Call list, and press Select.
3. Scroll the list to select a number to call or edit.
4. Select More or Call.
• Pressing Call initiates a call to the selected number.
• Pressing More opens a menu with options to edit, save, or
delete calls, to view the time of stamp of the selected call, or
to send a message to it.
5. Press Back to leave the call list.
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CALL LIST
8.2 Saving a Number in the Call List

To edit a number in the call list, when your phone is in idle mode, do the
following:
3. Scroll the list to select a number to edit.
4. Select More and Edit number.
5. Press Save number, specify the type of number, and press Select.
The number is saved and the name field is highlighted.
6. Press Add, enter the desired name and press OK.
7. Make any other necessary settings and press Save and then press
Back twice to leave the call list.
8.3 Deleting a Number From the Call List

To delete a number from the call list, when your phone is in idle mode,
do the following:
3. Scroll the list to select a number and press More.
4. Select Delete, and press Select to remove the selected number.
Select Delete all, and press Select to remove all numbers in the
call list.
The name and number are deleted.
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USER GUIDE
9 Contacts
The phone is equipped with the following phonebooks:
Local phonebook
The local phonebook can hold up to 250 entries (that is, names and
numbers), which can be added, deleted and edited by the user. The
phonebook lists all names in alphabetical order, where three
numbers can be added for each contact; work number, mobile
number, and other number. Maximum name and number length is
48 characters in name and 24 digits in a number.
Company phonebook
The company phonebook can hold up to 500 entries, which can be
downloaded to the phone. The names and numbers in this phone-
book cannot be edited or deleted by the user. The phonebook lists
all names in alphabetical order. The names from the local phone-
book and the company phonebook appear in the same list, but the
company phonebook contacts are marked with in front of the
name to indicate that they cannot be modified. Maximum name and
number length is 24 characters in name and 24 digits in a number
(1 number per name).
Central phonebook (optional)
When you access the central phonebook, you send a request to a
messaging server with the first characters entered, and the
messaging server returns a list of names that matches the search.
Maximum name and number length is 40 characters in name and
20 digits in number.
9.1 Dialing a Contact from the Local or

Company Phonebook
To dial a contact from the company phonebook, do the following:
2. Select Call contact, and press Select.
The local and company phonebook contacts appear in the same list
but the company phonebook contacts are marked with in front
of the name.
3. Select a contact from the list, or search a name or number by
entering characters in the Search field, and press Call.
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CONTACTS
9.2 Dialing a Contact from the Central

Phonebook (Optional)
In the central phonebook, it is possible to search by name, number, or
the last result.
When the search is finished, it is possible to view contact information,
add the number to a new contact, and to call the number.
9.2.1 Searching by Name

To search a central phonebook contact by name, do the following:
2. Select Central Phonebook, and press Select.
3. Select Search by name, and press Select.
4. Enter the first or last name and press Search.
The status message Searching is displayed.
5. Press or Call.
9.2.2 Searching by Number

To search a central phonebook contact by number, do the following:
3. Select Search by number, and press Select.
4. Enter the first digit in the number and press Search.
The status message Searching is displayed.
5. Select the number to call from the result list and press or Call
to make the call.
9.2.2.1 Adding a Contact from the Central Phonebook Search
When the search result is received, it is possible to add the name and
number as a contact. Do the following:
1. Press More.
2. Select Add to cont. and press Select.
3. Press Save.
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USER GUIDE
9.2.3 Viewing Last Search Result

To view the last search result:
3. Select Last Result, and press Select.
9.3 Adding a Name and a Number

To add a name and a number to the phonebook, do the following:
2. Select Add contact and press Select.
3. Select New or From call list and press Select.
If New is chosen:
a) Press Add, enter the name, and press OK.
b) Select Name, Work number, Mobile number, or Other
number, and press Add.
c) Enter the number and press OK.
d) Press Save.
If From call list is chosen:
a) Navigate to the desired number in the call list and press Add.
b) Select Work number, Mobile number or Other number, and
press Select.
c) Select Name and press Add.
d) Enter the name of the contact and press OK to save the entry.
e) Press Save.
9.4 Changing a Name and a Number

To edit a name or number in your list of contacts, do the following:
2. Select Edit contact and press Select.
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CONTACTS
The names in the contact list are shown in alphabetical order. To

search in the list, enter the first character(s) in the name, or step
with the navigation key.
3. Select the contact to change, and press Edit.
4. Select what to edit for this contact (Name, Work number, Mobile
number or Other number) and press Edit again.
5. Make the changes, and press OK.
6. Press Save to save the changes.
9.5 Deleting a Name and a Number

To delete a name and a number from your contacts, do the following:
2. Select Delete contact and press Select.
The names in the contact list are shown in alphabetical order.
• Navigate with the navigation key to the desired name or
number.
OR
• Enter the first character(s) in the name and press Search.
3. Press Delete to delete the entry and confirm deletion by pressing
Yes.
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USER GUIDE
9.6 Writing Text and Numbers

This section explains how to write text and numbers, which is useful
when you want to add a new entry in the phonebook.
To enter a name or number, use the following keys:
• Press or on the navigation key, , to move the cursor
within the chosen row.
• Press Clear to correct a wrong entry.
To add, for example, the name Smith in the phonebook, do the following:
1. Press 7777 for S.
The marked character is selected after a time out or when another
key is pressed.
2. Press 6 for m.
3. Press 444 for i.
4. Press 8 for t.
5. Press 44 for h.
6. Press OK when the name is complete.
9.6.1 Number Input Mode

• A short press on a key enter the digits 0 - 9 and the
characters * and #.
• To add a plus sign (+) in the number for international calls, press 0
twice.
9.6.2 Text Input Mode

• A short press on a key 0-9 displays the first available character on
that specific key. The marked character is selected after a time out,
or when another key is pressed.
• To change to upper or lower case, press before entering the
character. The same key can also be used to display only digits.
• To add space in the text, press 0.
• A long press on displays special characters.
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CONTACTS
9.6.3 Special Characters

Use the keypad to enter letters and characters. Press a key once for the
first letter or character, twice for the second, three times for the third, and
so on. The most common letters are printed above each key on the
phone. All the available letters and characters are shown in figure 9 on
page 54.
abcæàâç2
, .? ! - ‘ ” 1 defèéêë3
jkl5
ghiîï4
mnoñôöœ6
pqrs7 wxyz9
tuvû8
#
Space + * 0
Figure 9: Available characters

Note: Depending on the selected menu language, other characters can
be available than appear in the illustration above.
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USER GUIDE
10 During Calls
This chapter describes the options available during a call, such as call
forwarding, call waiting, and conference. It also describes how to change
the volume level and mute the microphone during a call.
10.1 Volume Control

To adjust the speaker volume during a call, you press the navigation key.
The phone stores and keeps the new volume level.
10.2 Loudspeaking (Handsfree)

The loudspeaking function is useful in situations when you need to have
a conversation over the phone while having your hands free for other
tasks (handsfree mode).
To activate loudspeaking during a call, do the following:
• Press .
You are connected to the caller via the loudspeaker and micro-
phone.
10.3 Muting the Microphone

It is recommended that you mute the microphone rather than putting a
call on hold, because a call on hold can be diverted to your operator,
directly or after some time.
To mute the microphone during an ongoing conversation, do the
following:
1. Press More, select Microphone off, and press Select.
Or
Press and hold .
The mute microphone icon is displayed, and the other part in
an ongoing call will not be able to hear you.
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DURING CALLS
To switch on the microphone again, do the following:

1. Press More, select Microphone on, and press Select.
Or
Press and hold .
Note: During an emergency call, the soft key More is disabled, which
means that you can only turn off the microphone by pressing and
holding .
10.4 Opening Contacts During Call

During a call it is possible to search for a contact in the local, the
company and the central phonebooks.
To search a contact during a call, do the following:
1. Press More.
2. Select Contacts, and press Select.
3. Select Call contact to search a contact in the local or company
phonebook. Or select Central Phonebook to search a contact in
the central phonebook.
4. Press Select.
5. Select or search a contact.
Note: If you wish to call the selected contact, you press Call. Then the
first call is put on hold. For more information, see Inquiry on page
56.
10.5 Inquiry
Inquiry means placing an ongoing call on hold, and then calling a new
party.
Note: This feature needs to be configured in the WinPDM or CPDM3.
Please contact the system administrator.
To make an inquiry to a third party during an ongoing call, do the
following:
1. Press More during the call.
2. Select New call and press Select.
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USER GUIDE
Note: If New call does not appear when you press More, it is
possible to press R and dial the third party to initiate the inquiry.
3. Dial the third party's phone number and press .
OR
Press the soft key, select a contact, press Select, and then
press Call.
Note: It is only possible to select a contact from the local and company
phonebook, but not from the central phonebook, when making an
inquiry.
4. When the third party answers, it is possible to switch between the
calls (refer back), transfer the call, create a conference, and end
one of the calls.
10.5.1 Ending Inquiry Call

When yo want to end the inquiry call, do the following:
1. Press More during the call.
2. Select End call and press Select.
The third party is disconnected, and you are connected to the first
party.
Note: If End call does not appear when you press More, press R to
return to the first party.
10.5.2 Refer Back

When you have made an inquiry to another party, and want to switch
between the calls, do the following:
1. Press More, select Switch and press Select.
Note: If Switch does not appear when you press More, press 2 to refer
back. Sweden, press R.
10.6 Transfer
If you wish to transfer an ongoing call to another extension, you can use
the transfer feature.
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DURING CALLS
To transfer an ongoing call to another extension, do the following:

1. Press More, select New call and press Select.
2. Dial the third party and press .
You can dial the number, or use the phonebook or the call list to
make the call.
3. Press More, select Transfer, and press Select.
The ongoing call is transferred.
Note: If Transfer does not appear when you press More, you can also
do the following to transfer a call: Press R, dial the third party, and
press before or after the third party answers.
10.7 Emergency Call

If configured in the WinPDM/CPDM3, any one of up to five predefined
emergency numbers can be called, even if the handset or keypad has
been locked. For additional information, see section 16.4 Phone Locks.
10.8 Blind Transfer

With the blind transfer feature, you can transfer a call directly to a third
party, without having to wait for a ring tone when you dial the third party
number. When the transfer is complete, you will be disconnected.
To transfer an ongoing call to a number that cannot be retrieved, do the
following:
1. Press More, select Transf. to new and press Select.
Note: If Transf. to new does not appear when you press More, you can
also do the following to transfer a call: Press R, dial the third
party, and press before the third party answers.
2. Dial the third party, and press .
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USER GUIDE
10.9 Call Parking (On Hold)

An ongoing call can be put on hold temporarily. Calls put on hold can be
resumed to your own or on another phone.
To put a call on hold, do the following:
1. Press R.
10.9.1 Resuming a Call

To resume the call, do the following:
1. Press within 30 seconds.
If not resumed within 30 seconds you will be called back. An unanswered
external call will be rerouted to the operator after another 30 seconds.
10.9.2 Resuming a Call on Another Extension

To resume the call on another extension:
1. Call the extension where the call was put on hold and press .
2. Press 8.
Note: France and New Zealand, press 4; Sweden, press 6.
10.10 Answering a Call Waiting Call

If you hear the call waiting tone during an ongoing conversation, another
person is trying to contact you.
Note: If call waiting is not enabled for your extension, you will continue
to receive a busy tone.
Before you answer a call waiting call, you can either terminate the
ongoing call on put it hold. Both methods are described below.
10.10.1 Putting the Ongoing Call On Hold

To put the ongoing call on hold and answer the waiting call, do the
following:
1. Press R.
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DURING CALLS
The ongoing call is put on hold and your phone rings to announce
the waiting call.
Note: R is default for this function. If this soft key is reprogrammed to
something other than R, this function is disabled.
2. Press to finish the call.
Wait for the system to recall the first party.
10.10.2 Terminating the Ongoing Call

To terminate the ongoing call and answer the waiting call, do the
following:
1. Press to finish the ongoing call.
The waiting call is signalled on your phone
2. Press to answer the new call.
10.11 Conference
The conference function allows up to 7 conference participants. Only the
conference leader (that is, the person initiating the conference) can
admit participants.
During the conference, a special tone will be heard every 15 seconds as
a reminder of the ongoing conference. Each time a participant enters or
leaves the conference, a burst tone is heard.
When the conference leader leaves the conference, the conference will
continue with the other included parties. When only two participants are
left, the conversation is changed back to a normal two party connection.
Note: This feature needs to be configured in the WinPDM or CPDM3 by
the system administrator.
When you have an ongoing conversation and want to establish a phone
conference, do the following:
1. Press More, select New Call, and press Select.
This will put the first call on hold.
2. Dial the number, and press .
When the third party has answered, continue with the following to
establish a conference:
3. Press More, select Conference and press Select.
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USER GUIDE
Note: If Conference does not appear when you press More, you can
also do the following to establish a conference: Press R, dial the
number to include, and press 3.
4. Repeat the procedure to add more conference members.
10.12 Dialing During a Connected Call

When calling interactive teleservices, such as phone banks, you need to
use Dual Tone Multi Frequency (DTMF) signals. If the phone exchange
is not already programmed to automatically convert entered digits into
DTMF signals, this function needs to be activated during the call.
To dial digits during a connected call, do the following:
1. Press 9.
Note: In Finland, press 1.
2. Dial the required digits.
The entered digits are transferred as DTMF signals.
OR
1. Press More, select DTMF and press Select.
2. Dial the required digits.
The entered digits are transferred as DTMF signals.
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CALL FORWARDING
11 Call Forwarding
This chapter describes different ways of forwarding incoming calls to

another internal or external destination whenever you are absent or
busy, or travelling, or when you simply would rather not be disturbed.
11.1 Diversion from Call Services Menu

All calls to your extension can be diverted to an internal or external
answering position of your choice, and calls to your extension can be
diverted to other phone numbers when your extension is busy or when
you are unable to answer.
Note: This feature needs to be programmed in the WinPDM or CPDM3.
See also Internal Follow-me on page 60 and External Follow-me on
page 61.
11.1.1 Ordering Diversion of Incoming Calls

To divert incoming calls to another phone number, do the following:
1. Press Menu, select and press Select.
2. Step to Call services, and press Select.
3. Select Divert calls and press Select.
4. Select Internal, External, No reply or When busy, and press
Select.
5. Select Activate and press Select.
6. Dial the number (maximum 24 digits) to divert your calls to and
press OK. You can also press to select a number from the
call list.
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USER GUIDE
11.1.2 Canceling Diversion

To stop diversion, do the following:
1. Press Menu, select and press Select.
2. Step to Call services, and press Select.
3. Select Divert calls and press Select.
4. Select Internal, External, No reply or When busy, and press
Select.
5. Select Deactivate.
11.2 Internal Follow-me

Internal Follow-me means that all calls to your extension are diverted to
an extension of your choice (within the private network).
When Follow-me is enabled, the display shows the icon > after your
number, and the number of the answering position. A special dial tone
will be heard. The phone can still be used for outgoing calls. See also
Diversion from Call Services Menu on page 59 and In Charger on page
94.
11.2.1 Ordering Internal Follow-me

To order internal follow-me, do the following:
1. Press *21*.
2. Dial the answering position number and press # and .
11.2.2 Cancelling Internal Follow-me

To cancel Internal follow-me, do the following:
1. Press #21#.
Note: U.K. press #2#.
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CALL FORWARDING
2. Press .
11.2.3 Remote Programming of Follow-me

Using remote programming of Follow-me, you can manage the
Follow-me settings of other extensions besides the extension you are
currently located at. You can, for example, activate Follow-me for exten-
sion 1234 while being located at extension 5678.
Follow the steps below to activate Follow-me for another extension:
1. Press *21* extension number to divert * internal number of
follow-me position #
Note: U.K: Press *2*.
2. Press and wait for the call timer to start in the display.
3. Press .
Follow the steps below to terminate Direct diversion for another exten-
sion:
1. Dial #21* diverted extension number #
Note: U.K: Press *2*.
3. Press .
11.3 External Follow-me

External Follow-me means that calls to your extension can be diverted
to an external number of your choice.
When external Follow-me is enabled, the display shows the icon > after
your number. A special dial tone will be heard. The phone can still be
used for outgoing calls. See also Diversion from Call Services Menu on
page 59 and In Charger on page 94.
11.3.1 Ordering External Follow-me

To order external follow-me, do the following:
1. Press *22#.
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USER GUIDE
Note: U.S. and Canada, press *23#.

2. Dial the digit or digits to get a line, and enter the external number.
3. Press # and .
11.3.2 Cancelling External Follow-me

To cancel external follow-me, do the following:
1. Press #22#.
2. Press .
11.3.3 Remote Programming of External Follow-Me

Using remote programming of External follow-me, you can manage the
External follow-me settings of other extensions besides the extension
you are currently located at. You can, for example, activate External
follow-me for extension 1234 while being located at extension 5678.
Follow the steps below to activate External follow-me for another exten-
sion:
1. Press *22* extension number to divert #
Note: U.S. and Canada: Press *23#.
2. Dial route access code and the external number #
4. Press .
Follow the steps below to terminate External follow-me for another
extension:
1. Press #22* diverted extension number #
Note: U.S. and Canada: Press #23#.
3. Press .
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CALL FORWARDING
11.4 Personal Number

With the personal number feature you can be reached at your office
number even if you are out of the office.
Depending on the functionality of your office exchange, you can have
either one individual single search profile (standard) or choose between
five individual search profiles (optional). A search profile can be
designed for specific situations, such as in the office, at home, or on a
trip. Both internal or external phone numbers can be used in a profile.
Your search profile is programmed or modified by the system adminis-
trator, see Creating and Using Search Profiles on page 65. When the
personal number feature is activated, incoming calls are transferred to
your selected phones or backup services in the order specified. If an
answering position in the profile is busy, the call can be transferred to
another predefined position in the profile. This can be either voice mail
or a colleague, for example.
The profile can be handled from your own office phone, see the following
sections for step-by-step descriptions. You can also have an operator
assist you, or use any of the available personal assistant applications.
For more information, contact the system administrator.
When you are out of the office, you can use the Direct Inward System
Access (DISA) feature, if it is available in your system. How to use DISA
is described in Activating or Changing Personal Number From an
External Phone on page 64 and Cancelling From External Phone on
page 65.
11.4.1 Activating or Changing Personal Number From Your

Office Phone
To activate the personal number feature, or change to another profile
from your office phone, do the following:
1. Press *10*.
2. Enter the search profile digit (1-5).
3. Press # and .
Note: When another party, such as a colleague or operator, is included
in the activated profile, remember to inform them about your
absence. If voice mail is included in the activated profile, make
sure that your greeting is updated with the correct absence infor-
mation.
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USER GUIDE
11.4.2 Cancelling Personal Number From Your Office Phone

To cancel the personal number feature from your phone, do the
following:
1. Press #10#.
2. Press .
11.4.3 Activating or Changing Personal Number From an

External Phone
To be able to activate the personal number feature from an external
phone, the external phone must be of push button type and provided
with the keys # and *, or a mobile phone adapted for dial tone pulses
(DTMF).
To activate the personal number feature, or change to another profile
from an external phone, do the following:
1. Call the DISA function at your office.
2. Press *75*.
4. Dial your own extension number and press #.
5. Press *10*.
6. Dial your own extension number and press *.
7. Enter the search profile number, (1-5).
8. Press # and .
Note: When another party, such as a colleague or operator, is included
in the activated profile, remember to inform them about your
absence. If voice mail is included in the activated profile, make
sure that your greeting is updated with the correct absence infor-
mation.
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CALL FORWARDING
11.4.4 Cancelling From External Phone

To be able to cancel the personal number feature from an external
phone, the external phone must be of push button type, provided with
the keys # and *, or a mobile phone adapted for dial tone pulses (DTMF).
To cancel the personal number feature from an external phone, do the
following:
2. Press *75*.
5. Press #10*.
7. Press .
11.4.5 Creating and Using Search Profiles

To set up your profiles, you copy the settings forms below (table 7 on
page 67, table 8 on page 67, table 9 on page 67, table 10 on page 68,
and table 11 on page 68), fill in your new or changed profiles and hand
it to the system administrator. The search profiles are installed or
changed by the system administrator.
Note: If a profile handling application is connected to the system,
profiles can be edited via the Intranet. See separate instructions
for the profile handling application.
When you create a search profile, keep the following in mind:
• Avoid ring times longer than 45 seconds for your profiles. Usually
the caller hangs up after 3–6 ring signals. If you need a longer ring
time, the maximum time is 60 sec.
• Consider the time you need to react and answer on each answering
position in your profile. You might need up to 15 seconds to react
and answer a call on a desk or cordless phone and 20–25 seconds
for a mobile phone.
• There must be an answering position at the end of every profile
(Voice Mail or operator/secretary). If not, calls might end up unan-
swered.
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USER GUIDE
• Consider what should happen while you are busy on a phone.

Available options are Diversion to Voice Mail and Diversion to the
operator.
• If an answering machine, a fax or other answering device is used
as an early answering position, it might interrupt the searching.
Disconnect the answering device, or design the ring times so they
do not affect the searching.
• If your system admits only one single personal profile, design the
profile with your 2–3 most frequently used positions only. If you add
more numbers, there is a risk that the caller hangs up before the
call gets answered.
• If your system admits 1–5 personal profiles, design the different
profiles to fit your most frequently used positions. Make sure you
use as few answering positions as possible for each profile. Profile
examples are In office, At home, Traveling, and Absent/not reach-
able.
How to fill in the settings forms for search profiles are described in table
5 on page 66 and table 6 on page 66.
Table 5 Profile 1 - In office
Search Type of phone or Phone number Ring time

order Answering position (seconds)
1 Desk 1234 10
2 Cordless 5234 15
3 Voice Mail
Table 6 Profile 2 - At home

1 External 222222 20
2 Mobile 0706666666 25
3 Voice Mail
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CALL FORWARDING
11.5 Settings Form For Search Profiles

Fill in your contact details
• Name: _____________________________________
• Department: _________________________________
• Phone Number: ___________________________
• Account: ___________________________________
Table 7 Profile 1 - ______________

Can be Desk, Cordless, Mobile,
External, Voice Mail, Operator,
and so on.
1
2
3
Table 8 Profile 2- ______________

and so on.
1
2
3
Table 9 Profile 3- ______________

and so on.
1
2
3
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USER GUIDE
Table 10 Profile 4 - ______________

and so on.
1
2
3
Table 11 Profile 5 - ______________

and so on.
1
2
3
11.6 Remote Programming of Diversion
11.6.1 Remote Programming of Direct Diversion

By using Direct diversion, incoming calls are directly forwarded to a
predefined extension. Using remote programming of Direct diversion,
you can manage the Direct diversion settings of other extensions
besides the extension you are currently located at. You can, for
example, activate Direct diversion for extension 1234 while being
located at extension 5678.
Follow the steps below to activate Direct diversion for another extension:
1. Dial *21* extension number to divert * #
3. Press .
sion:
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CALL FORWARDING
3. Press .
11.6.2 Remote Programming of Diversion on No Answer

By using Diversion on no answer, incoming calls are forwarded to a
predefined extension after a number of signals. Using remote program-
ming of Diversion on no answer, you can manage the Diversion on no
answer settings of other extensions besides the extension you are
currently located at. You can, for example, activate Diversion on no
answer for extension 1234 while being located at extension 5678.
Follow the steps below to activate Diversion on no answer for another
extension:
1. Dial *211* extension number to divert #
3. Press .
sion:
3. Press .
11.6.3 Remote Programming of Diversion on Busy

By using Diversion on busy, incoming calls are forwarded to a
predefined extension when you are busy in a call. Using remote
programming of Diversion on busy, you can manage the Diversion on
busy settings of other extensions besides the extension you are
currently located at. You can, for example, activate Diversion on busy for
extension 1234 while being located at extension 5678.
Follow the steps below to activate Diversion on busy for another exten-
sion:
1. Dial *212* extension number to divert #
3. Press .
sion:
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USER GUIDE
3. Press .
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ABSENCE INFORMATION (OPTIONAL)
12 Absence Information (Optional)
Absence information is used to inform callers why you are absent and
when you will return. If your own extension is the answering position for
another extension, you can enter absence information for that extension,
if you are authorized to do so.
When the absence information feature is enabled, a special dial tone will
be heard. The phone can still be used for outgoing calls.
Note: This feature needs to be configured in the WinPDM or CPDM3 by
the system administrator.
12.1 Ordering Absence Information For Your

Extension
To order absence information, do the following:
2. Select Call services, and press Select.
3. Select Absence and press Select.
The available absence reasons are displayed. The options may
vary depending on the configuration in the PDM. For more informa-
tion, contact the system administrator.
4. Select an absence reason, and press Select.
5. Depending on the selected option, enter date (MMDD) or time

(HHMM), and press OK.
The phone calls the system and sends an absence code. The call
is disconnected automatically after a few seconds.
6. When the call timer starts in the display, press to finish the
procedure.
The display now shows the selected reason, and the time or date
of return.
OR
1. Press *23*.
Note: U.S. and Canada, press *24*
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USER GUIDE
2. Enter the absence code (0-9) and, if requested, enter time or date
of return preceded by *.
3. Press # followed by and .
Note: The absence codes are system dependent. Contact the system
administrator regarding the available absence codes.
12.2 Cancelling Absence Information For Your

Extension
To cancel absence information, do the following:
2. Select Call services, and press Select.
3. Select Absence and press Select.
4. Select Deactivate and press Select.
The phone calls up the system. Wait for the call timer to start in the
display.
The absence information is deleted.
OR
1. Press #23#.
Note: U.S. and Canada, press #24#
2. Press and .
12.3 Ordering Absence Information For Another

Extension
It is only possible to order absence information for another extension if
you are authorized to do so, and if your own extension is the answering
position of the other extension.
To order absence information for another extension, do the following:
1. Press *230*.
2. Dial the extension number and press *.
3. Enter the absence code (0-9).
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ABSENCE INFORMATION (OPTIONAL)
4. Press * and enter the date or time for when the other person will
return.
5. Press # and .
The display on the other person's extension shows the reason, and
if entered, time or date of return.
12.4 Cancelling Absence Information For Another

Extension
To cancel absence information for another extension, do the following:
1. Press #230*.
Note: If the special dial tone is received, the authorization code for the
other extension is required. Enter the code and press #.
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USER GUIDE
13 Messages
There are two types of messages available in the DT390 phone:

• Manual Message Waiting (MMW), see Manual Message Waiting
(MMW) on page 74.
• Voice Mail, see Voice Mail (Optional) on page 75.
Note: If you receive a message during an ongoing call, you are notified
by a beep. The new message icon that appears will remain in the
display until all new messages are opened.
13.1 Manual Message Waiting (MMW)

The Manual Message Waiting (MMW) feature enables you to send and
receive message waiting signals when the line is busy
• MMW allows you to send a message waiting signal to an extension
that does not answer when you call (if this feature is allowed, this is
set by the system administrator).
• MMW allows you to receive a message waiting signal from
someone who has tried to contact you.
13.1.1 Answering a Manual Message Waiting

If there is a message waiting for you, you will hear a special dial tone,
and the following message is displayed: New voice mail message(s).
View now?
To answer a message waiting, do the following:
1. Press Yes to open the mailbox (or No to check the message later).
The icon is displayed along with the following message: You
have a new voice mail message. Call to listen to
the message.
2. Press Call.
A call is initiated to the extension that requested the MMW.
13.1.2 Ordering an MMW Indication

To order a MMW indication to another extension, do the following:
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MESSAGES
1. Press *31*.
The message is sent to the called extension.
13.1.3 Cancelling an MMW Indication

To cancel a MMW indication that you have sent to another extension, do
the following:
1. Press #31*.
13.2 Voice Mail (Optional)

The voice mail application allows you to send and receive recorded
voice messages. You can choose to have all incoming calls diverted to
your mailbox directly, or at to answer, when busy tone, or both.
Note: If you are using the personal number feature, you are recom-
mended to program voice mail as the last answering position for
all search profiles.
When an incoming call is diverted to the voce mail, a recorded message
will be played.
A caller who has been diverted to your mailbox may leave a voice
message of their own which you later can retrieve from your mailbox.
When you enter your mailbox, you will hear recorded instructions on how
you do to listen to, record, store and delete messages, and how to
change your security code.
Note: How to handle your mailbox depends on the type of voice mail
application used. For more information, contact the system
administrator, and see separate instructions for the voice mail
application used.
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13.2.1 Activating Voice Mail

For instructions on how to activate voice mail, see Diversion from Call
Services Menu on page 59. Use the number to the voice mail system as
the diversion number.
13.2.2 Listening To Voice Mail

When you receive a new voice mail, the voice mail icon appears in
the header bar, where it remains until you have deleted the message. A
notification is also displayed in a dialog window.
Note: This function is configured in the WinPDM or CPDM3. Please
contact the system administrator.
13.2.2.1 Listening To New Voice Mail Directly
When a new message is received, the following message appears: New

voice mail message(s). View now?
To listen to a voice mail message directly, do the following:
1. Press Yes to open the mail inbox (or press No to open the message
later).
The icon and the following message is displayed:
You have a new voice mail message. Call to listen
to the message.
2. Press Call.
The message is played.
13.2.2.2 Listen to New Voice Mail Later
Instead of listening to a voice mail message when it is received, you can

listen to it later.
To listen to voice mail later, do the following:
1. Press and hold 1, when in idle mode.
If the following message is displayed, the voice mail number needs
to be configured to the voice mail button: Voice mail number
not defined. Contact the system administrator.
2. Listen to the voice mail and follow the recorded instructions.
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GROUP FEATURES
14 Group Features
This chapter describes the different group features available for this
cordless phone.
14.1 Group Call Pickup

People working in a team can have their phones programmed by their
system administrator to form call pickup groups. In a call-pick-up group,
any member can answer any individual call to group members.
To enable this function, do the following
1. Press *8#.
Note: Finland and Sweden, press *0#;
U.S. and Canada, press *59#.
2. Press to answer.
One call-pick-up group can serve as an alternative to another group.
Calls to the alternative group can only be answered when there are no
calls to your own group.
14.2 Common Bell Group

Calls are signalled on a common bell. To answer, do the following:
1. Press *8#.
Note: Finland and Sweden, press *0#;
U.S. and Canada, press *59#.
2. Press to answer.
14.3 Group Hunting

An internal group hunting number is a common directory number for a
group of extensions. Calls to the group will be indicated at a free exten-
sion in the group. When you leave the group temporarily, you make your
phone unavailable for incoming calls.
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14.3.1 Answering a Group Call

A group call is answered in the normal way.
14.3.2 Leaving the Group Temporarily

To leave a group temporarily, do the following:
1. Press *21*.
2. Dial your own extension number and press # and .
14.3.3 Reentering the Group

To reenter the group, do the following:
1. Press #21#.
Note: U.K., press #2#.
2. Press .
14.4 Group Do Not Disturb

The group do not disturb feature allows a directory number having
GroupDoNotDisturb programming category set) to mark a group of
extensions as group do not disturb, i.e. calls to extensions in the group
are not indicated. The calls shall be forwarded to an answering position
defined for the group. An extension with group do not disturb activated
can still make outgoing calls in the normal way.
14.4.1 To order group do not disturb

An extension having GroupDoNotDisturb programming category set can
activate group do not disturb by dialing the following procedure
1. Lift the handset (dial tone)
2. Press *25*group number# (special dial tone).
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GROUP FEATURES
3. Replace the handset.
14.4.2 To cancel group do not disturb

cancel group do not disturb by dialing the following procedure:
2. Press #25*group number#.
14.4.3 To bypass group do not disturb

bypass group do not disturb by dialing the following procedure:
2. Press *60*extension number#.
The call is indicated on the dialled extension number.
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USER GUIDE
15 Other Useful Features
This chapter describes more useful features available for the cordless
phone and the exchange.
15.1 Account Code

The account code function is used to charge a call to an account number
or to prevent unauthorized calls from your phone. The account code can
have 1 to 15 digits.
To enable this function, do the following:
1. Press *61*.
Note: Finland and Norway, press *71*.
2. Dial the account code and press # and .
3. Dial the digit or digits to get an external line and the external
number.
15.1.1 Ongoing External Call

When the account code function is used to charge a call, it is also
possible to connect an ongoing external call to an account code.
During the call, do the following:
1. Press R to put the ongoing call on hold.
Note: The soft key R is default. If this soft key is reprogrammed to some-
thing else, this function will not be available.
2. Press *61*.
Note: Finland and Norway, press *71*.
3. Enter the account code and press #.
4. Press R.
5. Press to resume the call that was put on hold.
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OTHER USEFUL FEATURES
15.2 Call Statistics

Your phone can tell you the duration of your last call and display the total
time of all calls.
To see the time spent on your last call and on all outgoing calls, do the
following:
2. Select Call time and press Select.
The display shows duration information in hours and minutes for
the Total time as well as for the Last call.
15.3 General Deactivation

The general deactivation feature allows you to cancel the following
features simultaneously:
• Callback (all callbacks are cancelled).
• Internal and External Follow-me
• Manual Message Waiting/Message Diversion
15.3.1 Ordering General Deactivation

To order general deactivation, do the following:
1. Press #001#.
2. Press .
15.4 Night Service

When the exchange is in night service mode, all incoming calls to the
operator are transferred to a specified extension or group of extensions.
Night service mode is used outside business hours.
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USER GUIDE
Common Night Service

All incoming calls to the operator are transferred to one specific
extension. Answer the call in the normal way.
Individual Night Service
Selected external calls to the operator are transferred to one
specific extension. Answer the call in the normal way.
Universal Night Service
All incoming calls to the operator are transferred to a universal
signaling device, for example the common bell. Answer the call as
described in Common Bell Group on page 77.
15.5 Emergency Mode

In the event of an emergency, the operator can set the exchange into
emergency mode, during which only pre-programmed extensions are
permitted to make calls. If your extension is not assigned with this cate-
gory and you try to make a call, you will not receive a dial tone.
15.6 Malicious Call Tracing

If you are being disturbed by bothersome or malicious external incoming
calls, it is possible to request number tracing from the network provider.
Tracing can be invoked during or after an ongoing conversation. The
external line can be held for a limited period of time.
15.6.1 Ordering Call Tracing

To order call tracing during an ongoing conversation, do the following:
1. Press R.
2. Press *39#.
The system acknowledges with different tones whether the tracing
request was accepted or rejected.
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OTHER USEFUL FEATURES
15.7 Direct Inward System Access (DISA)

If you are assigned to use the DISA function, you can work from outside
the office network and still have all your outgoing business calls charged
to your office extension number or an account number.
You will only be charged for the call you have to make to the office in
order to get access to an external line through the office network.
Note: The external phone must be of push button type provided with the
keys # and *, or a mobile phone adapted for dial tone pulses
(DTMF).
You have to initiate DISA for every individual business call you make.
This means that you have to terminate a DISA call before you can make
a new DISA call. The procedure varies depending on which authoriza-
tion and account codes you use, see below.
15.7.1 Calling With an Common Authorization Code

To make a DISA call using a common authorization code, do the
following:
2. Press *72*.
3. Dial the authorization code and press #.
15.7.2 Calling With an Individual Authorization Code

To make a DISA call using an individual authorization code, do the
following:
2. Press *75*.
3. Dial the authorization code and press *.
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USER GUIDE
15.8 Do Not Disturb (DND)

This feature is used to avoid that incoming calls are indicated in a tele-
phone. However you can still use the telephone for outgoing calls as
usual. The calling party receives a number unobtainable tone and a
display message is informing about this feature
15.8.1 To order do not disturb

To order do not disturb, do the following:
2. Press *27#.
15.8.2 To cancel do not disturb

To cancel do not disturb, do the following:
1. Lift the handset (special dial tone)
2. Press #27# (dial tone).
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16 Settings
From the Settings tab, , in the main menu, it is possible to specify

the settings for sound and alert, display, time and date, system, and
headset.
16.1 Sound and Alerts

Sound and alert settings include ringer volume, ring signals and so on.
16.1.1 Adjusting Ringer Volume

To adjust ringer volume, do the following:
2. Select Sound & Alerts, and press Select.
3. Select Volume, and press Select.
4. Step with to increase the volume and to decrease it.
5. Press OK to save the settings.
16.1.2 Different Ring Signals for Different Call Types

You can have different ring signals for internal and external calls and
callback calls.
To set different ring signals for different call types, do the following:
3. Select Ring Signals, and press Select.
4. Select Internal call, External call or Callback, and press Select.
5. Select a ring signal, press Select, and press Back to save the
setting.
16.1.3 Switching Vibrator On and Off

To switch the vibrator on and off, do the following:
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USER GUIDE

3. Select Vibrating alert, and press Select.
4. Choose between On, On when silent (the vibrator is on when the
phone is muted), or Off, and press Select.
5. Press Back to save the setting.
16.1.4 Setting the Key Sound

Setting the key sound means that each time a key is used, the phone
gives a small sound. To enable this function, do the following:
2. Select Sounds & Alerts, and press Select.
3. Select Key sound, and press Select.
4. Choose between Click, Tone or Silent.
It is possible to listen to the key sound by pressing Play.
5. Press Select.
16.2 Display
Display settings include contrast settings.
16.2.1 Screen saver

The screen saver can be set to one of the following settings:
• Information: Displays status and identification information while the
handset is idle.
• Black: The screen is black when the handset is idle.
• Black also in call: The screen is also black when the handset is in
call.
To set the screen saver, do the following:
2. Select Display, and press Select.
3. Select Screen saver, and press Select.
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SETTINGS
4. Select Information, Black or Black also in call, and press Select.

Note: When charging the handset in an advanced charger or rack
charger, information is replaced by the large license indicator shield.
When in desktop charger it is the same as when out of the charger.
Note: When the handset with the screen saver set to “information” is in
charger, the Owner ID is displayed even if the handset switched off. This
simplifies identification when many handsets are in charging rack
16.2.2 Contrast
To adjust the contrast, do the following:
2. Select Display, and press Select.
3. Select Contrast, and press Select.
4. Press or to adjust the contrast.
5. Press OK to save the setting.
16.3 Time and Date

You can set time and date by following the instructions in the following
two sections.
16.3.1 Setting Time Format

To set the time, do the following:
2. Select Time & Date, and press Select.
3. Select Time format, and press Select.
The actual time is displayed. The formats to select from are the
following:
• 12:00 (AM/PM)
• 24:00
4. Press Select to save the settings.
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USER GUIDE
16.3.2 Setting Date Format

To set the date, do the following:
2. Select Time & Date, and press Select.
3. Select Date format, and press Select.
The formats to select from are the following:
• DD/MM/YYYY (that is, 17/09/2009, also called Europe)
• MM/DD/YYYY (that is, 09/17/2009, also called US)
• YYYY-MM-DD (that is, 2009-09-17, ISO 8601)
• MMM DD YYYY (that is, Sept 17 2009)
• DD MMM YY (that is, 17 Sept 09)
• DD.MM.YYYY (that is, 17.09.2009)
• DD-MM-YYYY (that is, 17-09-2009)
4. Press Select to save the setting.
16.4 Phone Locks

There are two different phone locks:
• Key lock, which prevents keys to be pressed by mistake.
• Phone lock, which protects the phone from unauthorized use.
When the phone lock function is activated, you are prompted for a
PIN code when you turn on the phone.
16.4.1 Activating Automatic Key Lock

The keypad can be set to lock 20 seconds after it was last used. When
in idle mode a locked keypad is indicated by .
To activate the automatic key lock, do the following:
2. Select Locks and press Select.
3. Select Automatic key lock and press Select.
4. Select On, and press Select.
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SETTINGS
Note: An incoming call can be answered or closed while keypad is

locked. In addition, any of the pre-defined emergency numbers
can be called while the keypad is locked.
16.4.2 Activating Manual Key Lock

You are recommended always to have the automatic lock on, but it is
possible to manually lock and unlock the keypad as well.
To lock the keypad manually, do the following:
1. Long Press .
2. Press Lock.
The icon indicates that the keypad is locked.
Note: It is possible to answer or reject incoming calls while the keypad

is locked. If configured in the WinPDM or CPDM3, it is also
possible to make an emergency call while the keypad is locked.
16.4.2.1 Unlocking the Key Lock Manually
To unlock the keypad, do the following:

1. Press .
2. Press Yes.
16.4.3 Activating Phone Lock

Activating Phone lock will protect the phone from unauthorized use.
When this function is activated, the PIN code has to be entered at power
on. When activating Phone lock the PIN code that must be entered. The
PIN code is by default (0000) but it can be changed to any 4-8 digit code,
see Changing PIN Code on page 90.
To activate the phone lock, do the following:
3. Select Phone lock and press Select.
4. Select Auto phone lock and press Select.
5. Select On, or On in charger, and press Select.
6. Enter the PIN code, and press OK.
When the phone is locked, is shown in the display.
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USER GUIDE
Note: .If configured in the handset, any of the pre-defined emergency

numbers can be called while the handset is locked.
If PIN code is lost it is possible to configure a new, or to do a
factory reset in WinPDM or CPDM3, contact the system adminis-
trator.
16.4.4 Deactivating Phone Lock

To deactivate the Phone lock function, do the following:
4. Select Auto phone lock and press Select.
5. Select Off, and press Select.
6. Enter the PIN code, press OK.
16.4.5 Changing PIN Code

To change PIN code, do the following:
4. Select Change PIN code and press Select.
5. Enter the old PIN code (default is 0000) and press OK.
6. Enter the new PIN code.
7. Enter the new PIN code again to confirm and press Save.
The following message is displayed: New PIN code saved.
16.5 Changing the Owner ID

The Owner ID is set to identify the phone. To change the owner ID, do
the following:
2. Select Owner ID, and press Select.
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SETTINGS
3. Enter a name and press Save to save the setting.
16.6 Changing Answering Methods

The phone can be set to answer a call automatically when a headset is
used, or to answer a call by a press on any key.
You can also change the answering behavior to:
• use Loudspeaking directly when is pressed.
• automatically connect incoming call in Loudspeaking mode,
without pressing any key.
16.6.1 Normal Answering

The answering behavior is set to Hook-off by default. You can set it to
any key by doing the following:
2. Select Answering, and press Select.
3. Select Answering key, and press Select.
4. Select Any key and press Select.
16.6.2 Automatic Answer (Headset Mode)

Note: The automatic answer mode is only relevant when a headset is
connected.
To set the phone to answer automatically, do the following:
3. Select Answer behaviour, and press Select.
4. Select Automatically and press Change to activate the automatic
mode.
All incoming calls will be connected automatically when this
behavior is selected.
To remove the setting, press Change.
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USER GUIDE
16.6.3 Loudspeaking (Handsfree Mode)

To set the phone to automatically answer with loudspeaker when you
press , do the following:
3. Select Answer behaviour, and press Select.
4. Select Loudspeaking and press Change to activate.
16.7 Changing Menu Language

Display messages are available in 11 languages: Danish, Dutch,
English, Finnish, French, German, Italian, Norwegian, Portuguese,
Spanish, and Swedish.
Note: It is possible to download one additional language to the phone.
Languages available for download are: Czech, Greek,
Hungarian, Polish, Russian, Slovak or Turkish. Contact the
system administrator for more information.
To switch menu language, do the following:
2. Select * Language, and press Select.
3. Select one of the languages from the list, and press Select.
Note: The * in * Language is there for you to easily find where to switch
languages if the current language used is not one that you know.
16.8 System
Change System
Select ”Automatic” or a specific system. If the telephone is set to “auto-
matic” it selects a system according the priority list, see Priority on page
39.
Subscribe Handset in IP-DECT System using Easy Registration
A handset can subscribe to an IP-DECT system automatically if the
following are fulfilled:
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SETTINGS
• The IP-DECT system is configured for Easy Registration, see

Installation and Operation Manual, IP-DECT Base Station for
Aastra.
• The handset‚Äôs extension number and IPEI are registered in the
IP-DECT system, see the corresponding manual for the IP-DECT
system.
• The handset is not subscribed to any systems.
• The handset software is version 3.5.6 or greater.
1. If needed, switch off the handset by pressing the On-hook key

2. Switch on the handset by pressing On-hook key.
3. Select language to be used or press "Cancel". If Cancel is pressed,
the default language (English) will be used.
4. The handset starts to search for IP-DECT systems and will
subscribe to the system when it is found.
Note: If no system is found within 2 minutes or "Cancel" is pressed, the
handset‚Äôs subscription menu is displayed. Continue with step 3 in
chapter<Link><Italic> Subscribe handset in IP-DECT System Manu-
ally<Default ¬¹ Font> for more information.
Subscribe handset in IP-DECT System Manually

To subscribe an IP-DECT system manually, the ‚ÄúPark:‚Äù (Portable
Access Right Key) and ‚ÄúAc:‚Äù (Authentication code) related to the
system are needed. Contact the system administrator for more informa-
tion.
Note: The PARK code may not be needed if there is no alien DECT
system within the coverage area.
1. Enter the menu by pressing "Menu".
2. Select in the menu.
3. Select "System".
4. Select "Subscribe".
The handset’s IPDI is displayed. The IPDI is a unique code that has been
assigned to the handset. Press "Next".
5. Enter System name (optional). If no system name is entered, the
default name will be used. That is System A, System B etc.
depending on which system name that is free.
Note: The System name might not be displayed depending on the
handset’s IPDI display Management Layout setting. See the
handset‚Äôs Configuration Manual.
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USER GUIDE
6. Press "Next".
Enter PARK code (max. 31 digits). The PARK code may not be needed
if there is no alien DECT system within the coverage area.
7. Enter AC code. The AC code length must be between 4 - 8 digits.
8. Press "Next".
9. An information text "Protection on?" is displayed. Select "Yes" if the
new system is to be protected. It is not possible to delete a
protected subscription from the System menu.
10. Press "OK". A searching mode starts.
16.8.1 Unsubscribe System
1. Enter the menu by pressing the "Menu" soft key.

3. Select "System".
4. Select "Unsubscribe"1.
5. Select the system to unsubscribe in the list.
6. Press "Select".
7. Press "Yes" to unsubscribe the system. Otherwise, press "No".
16.8.2 Rename System

It is possible to change the name of the system in the phone.
To rename a system, do the following:
2. Select System, and press Select.
3. Select Rename System, and press Select.
4. Select a system from the list, and press Edit.
5. Enter the new name.
6. Press Save to save the changes.
7. Press Back to exit the menu.
Priority
The default order of priority is the order of entered subscriptions. This
means that the first subscribed system has the highest priority. This list
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SETTINGS
can be edited by the user. It is possible to set the systems in priority by

moving them up or down in the list.
Note:This is used in combination with system set to be ‚ÄúAutomatic‚Äù,
see Change System on page 37.
1. Enter the menu by pressing the "Menu" soft key.
3. Select "System".
4. Select "Priority".
5. Change the priority if needed by selecting "Up" or "Down". The
priority will be saved when "Back" is selected.
16.9 In Charger
When your cordless phone is placed in a charger, incoming calls can be
redirected to another extension. The phone can also be muted, or
switched off while in the charger.
16.9.1 Redirecting Calls While Charging

To divert calls or messages when the phone is placed in the charger, do
the following:
2. Select In charger, and press Select.
3. Select Redirect, and press Select.
Note: The redirection is cancelled automatically when the phone is
removed from the charger.
16.9.2 Switching Off the Phone While Charging

To detach the phone while charging, do the following:
3. Select Switch off, and press Select.
4. Press Back to save the setting
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USER GUIDE
Note: When the phone is removed from the charger it will switch back
on again.
16.9.3 Muting the Phone While Charging

To mute the phone while charging, do the following:
1. Press Menu, select , press Select.
3. Select Sound off, and press Select.
16.9.4 Deactivating the Charging Mode

To deactivate the charging mode, do the following:
1. Press Menu, select , press Select.
3. Select No action, and press Select.
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SETTINGS
16.10 Headset Profiles

In order to achieve optimal audio quality with the different headset types,
it is recommended that you select the corresponding profile. The default
setting is microphone on a boom, meaning that the audio is optimized for
using a headset with microphone on a boom.
To change the headset profile, do the following:
2. Select Headset and press Select
3. Select Mic on boom or Mic on cable, and press Select.
If the pre-configured headset profiles do not match the headset in use,
or if the audio quality is low, it is possible to configure a new headset
profile. This is done in WinPDM or CPDM3 by the system administrator.
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USER GUIDE
17 Installation
This chapter describes the battery and chargers and other equipment for
the cordless phone.
17.1 Battery
Note: As an energy saving measure, disconnect the charger from the
main socket after charging.
17.1.1 Charging the Battery

The battery needs charging when the low battery level symbol, ,
appears in the phone display.
To charge the battery, place the phone in the desk charger, the desk
PDM charger, or the rack PDM charger. For more information, see Char-
gers on page 104.
• A steady orange light indicates that the battery is being charged.
• A steady green light indicates a fully charged battery. (A flashing
green indicator means incoming call or message.) In the phone
display, an icon appears, showing a filled battery.
• A steady red light indicates a low battery level. In the phone display,
an icon appears, showing an almost empty battery.
• An animated battery icon is shown in the display, indicating
charging by starting with its current charge level and ending with
the full charge.
Note: Only use the prescribed chargers for charging.
17.1.2 Replacing the Battery

If the standby time for the cordless phone becomes too low, replace the
battery with a new one. Contact the system administrator or your certi-
fied Aastra Sales partner for information on new batteries.
The battery is easy to replace. It is attached inside the battery lid and is
connected to the cordless phone in such a way as to avoid misinsertion.
Attach the battery as described in figure 10 on page 102.
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INSTALLATION
To replace the battery, do the following:

1. Open the battery lid and remove the battery.
2. Disconnect the battery cable, and replace with a new battery.
3. Make sure the battery cable cannot be trapped while closing the
battery lid.
4. Close the lid.
Figure 10:Battery replacement
17.2 Accessories
17.2.1 Headset
If you frequently use the phone or want to have both hands free, it is
recommended that you use a headset.
The headset for the DT390 cordless phone comes in two versions:
• With the microphone integrated in the cable
• With the microphone on a boom
Connect the headset to the headset connector marked on the right
side of the phone.
17.2.2 Belt Clip

The clip on the back of the phone lets you attach the phone to a belt or
similar.
To attach or remove the clip, spread the clip slightly. The ends of the clip
fit into the holes on the side of your phone.
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USER GUIDE
17.2.2.1 Attaching a Standard Clip (Hinge Type)
Attach the standard clip as described in figure 11 on page 103.
Figure 11:Click the clip into position
17.2.2.2 Attaching a Security Clip (Swivel Type)
Attach the security (swivel) clip as described in figure 12 on page 103.
Figure 12:Click the clip into position
17.2.3 Leather Casing

The leather casing is especially designed for the telephone. The casing
comes with a swivel type belt clip and the telephone is fully operational
while placed in the casing.
17.2.4 Security String

The 800 mm long security string is attached directly to the phone.
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INSTALLATION
17.3 Chargers
There are different types of chargers available for the cordless phone.
They are described in the following sections.
Note: Limit the distance between the mains socket and the cordless
phone when charging for easy accessibility.
17.3.1 Desk Charger

The desk charger is used only for charging. The charger is delivered with
a plug-in power supply and is connected to a standard wall socket.
Figure 13:Desk Charger

Note: Only use the chargers within the temperature range of 5 - 40º C.
17.3.2 Desk PDM Charger

The desk PDM charger is used for charging the phone, as well as for
software download, and synchronization of parameters. The desk PDM
charger is delivered with a plug-in power supply and is connected to a
standard wall socket.
Figure 14:Desk PDM Charger

Note: Only use the charger within the temperature range of 5 - 40º C.
Using the desk PDM charger for software download and synchronization
of parameters is most often done by system administrators, and requires
that the charger is connected either to the LAN and CPDM3 or to a PC
with the WinPDM software application installed. For a short description
of CPDM3 and WinPDM, see WinPDM and CPDM3 on page 102.
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USER GUIDE
The desk PDM charger is connected to a PC through the USB or one of

the network connectors, see figure 15 on page 105. When you connect
the charger with a PC through one of the network connectors, the
charger acts as a switch, making it possible to connect the other
connector to the LAN.
Figure 15:Network and USB Connectors

Note: Network and USB connectors are used to connect the desk PDM
chargers to a PC running the WinPDM or to the LAN (not for
charging).
17.3.3 Rack PDM Charger

The rack PDM charger is used for charging several phones, as well as
for software download, and synchronization of parameters. The built in
power supply can charge up to six cordless phones at once.
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INSTALLATION
17.4 WinPDM and CPDM3

Software and parameters in the cordless phone can be upgraded by
using the WinPDM or the CPDM3. This is most often only done by
system administrators. The following are examples of additional features
that can be downloaded or configured through PDM:
• Call services
• Company phonebook
• Downloadable language
WinPDM is used together with the Desk PDM charger. The Desk PDM
charger is connected to the PC with WinPDM software through the
network or USB connectors at the back of the charger, see figure 16 on
page 106.
Figure 16:Desk PDM Charger connected to a PC through a USB

Connector
For more information on WinPDM and CPDM3 or upgrading of your
cordless phone, contact the system administrator.
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USER GUIDE
18 Troubleshooting
This chapter contains information on how to solve common operational

problems, see table 12 on page 107, and warnings, see table 13 on page
107, you may receive. Go through the following lists if you encounter any
problems. If the checklists do not solve the problem, contact the system
administrator. If others have similar problems, there may be a system
error.
Table 12 Operational problems
Fault Probable cause Action or comment

No display The battery level is Charge the battery.
low or the phone is
defective.
No ringing 1. The mute icon 1. Make a long press
is shown in the on ,
display 2. Increase
2. The ring volume volume(settings>Sou
set to silent nd & Alerts>Volume
3.. The phone is 3. Send the phone for
defective. service.
Signal strength icon Out of system Enter coverage area.
off coverage area or the
phone is defective.
Call is switched off The phone is Contact the system
after 2 seconds defective. administrator.
Table 13 Error or warning messages
Display shows Probable cause Action or comment

Enter PIN The phone’s lock is Enter the required
activated. PIN code. If you have
lost the PIN code,
configure a new or do
a factory reset in
WinPDM.
No access The network is in Switch off the phone
range, but no access and then switch it on
rights. again.
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TROUBLESHOOTING

No system The phone is out of Stop the beep by
The phone beeps coverage or phone is pressing .
once a minute defective.
Then go into range,
(during max 30
or contact the system
minutes) with a low
administrator. (When
tone followed by a
you enter the
high tone (if enabled,
coverage area again,
the vibrator also
it takes a few minutes
follows the beeps).
before the phone
registers into the
system again.)
SERVICE NEEDED The phone is Select the reset
defective. option on the middle
Parameters soft key and upgrade
corrupt the phone’s software.
If no reset option is
Note: available, or if the
This display error is not resolved,
message appears in the phone needs
English only. repair.
Send the phone to
service.
SERVICE NEEDED Easy replacement Send the phone to
procedure not service.
Invalid IPDI followed correctly or
failure during easy
replacement
Note: procedure.
This display
message appears in
English only.
Battery low, The battery level is Charge or replace
charge now low. the battery.
Enter IPEI The phone is Enter the IPEI code
blocked, that is, if you and press .
have entered the
wrong PIN code
more than three
times.
Phonebook is not The phonebook does Try again later. If the
available at the not respond, not error is not resolved,
moment available at the contact the system
moment. administrator
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USER GUIDE

Voice mail There is no voice Define a voice mail
number not mail number defined number via WinPDM
defined in the phone. or CPDM3. Contact
the system
administrator.
Could not The “Encryption Perform one or more
encrypt Required” parameter of the following steps:
connection is enabled in the • Disable the parameter
phone in combination • Enable the encryption in
with either or both of the base stations
the following options: • Use the supported base
• one or more encrypted stations.
base stations
Make sure to use
• one or more unsup- base stations of
ported base stations
version 3.1.x or
higher
No flash driver was Failed to read from Send the telephone
found flash for service
Note: This display

message is only
shown in English
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GLOSSARY
19 Glossary
AC Authentication code.
Abbreviated number Short number. Initiating a call to a
pre-programmed number by dialing a code or
pressing a key.
Conference If you have an ongoing conversation you can
include other persons and establish a phone
conference.
CPDM3 Centralized Portable Device Manager: A
system version with more features than the
WinPDM. It runs on a ELISE2 hardware and is
manageable from a PC with network
communication.
DECT/GAP Digital Enhanced Cordless
Telecommunication/ Generic Access Profile.
This means that no one can eavesdrop on
your calls and that the quality of speech is as
good as that of conventional fixed phones.
DECT/GAP enables interoperability with other
manufacturers’ products.
Desk charger A charger for the cordless phone.
Desk PDM charger A charger that also can be connected to
WinPDM or CPDM3 for configuration and
upgrading of the cordless phone.
Directory number Number with 1-8 digits which is assigned to an
extension or external line or as a common
abbreviated number.
DTMF tone Dual Tone Multi Frequency or touch tone, for
dialing.
Exchange Switch. Your phone switching system.
Extension number All phones connected to the PBX have a
unique internal number (up to 8 digits). You
can see your number on the display.
GAP Generic Access Profile, a standard for
cordless phone systems.
Idle mode The state your phone is in when nothing is
activated; not calling, not ringing, not diverted
and so on.
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USER GUIDE
IP call Internal call sent through an internal data

network (LAN or WAN).
IPEI International Portable part Equipment Identity,
unique identity assigned to your phone by the
manufacturer.
IPDI The unique global GAP identity number for the
DECT registration. IPDI is exchanged
between phones during the easy replacement
procedure.
ISDN Integrated Services Digital Network. Provides
your system with supplementary services from
the public net.
Least Cost Routing A function that automatically selects the
cheapest way to connect your external call
(not necessarily the shortest distance).
PARK Portable Access Right Key, unique identity
assigned to your network.
PBX Private Branch Exchange. Your phone
switching system (for example, MX-ONE).
PIN Personal Identification Number for security.
Rack PDM charger A rack charger that also can be connected to
WinPDM or CPDM3 for configuration and
upgrading of the
cordless phones.
Speed Dialing number Abbreviated number or short number, used for
making frequently used numbers faster to dial.
SW Here you can see which version of the phone
software you have.
Tandem configuration The tandem configuration is a unit consisting
of two phones using the same directory
number.
Third party A third connection (person), which can be
included in an ongoing two person
conversation. The connection can be internal
or external.
WinPDM A software application for managing the
cordless phone. Used to download software,
set up parameters, templates and so on.
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TELEPHONY FUNCTION CODES
20 Telephony Function Codes
This chapter describes the country specific function codes used in

MX-ONE that are relevant for the cordless phone. The codes are listed
in Standard and alternative codes on page 108.
The following application systems are concerned: Australia, Austria,
Belgium, Brazil, Canada, China, Denmark, Export, Finland, France,
Germany, Hong Kong A-law, Hong Kong My-law, Indonesia, Ireland,
Italy, Malaysia, Mexico, The Netherlands, New Zealand, Norway, Korea,
Saudi Arabia, Singapore, South Africa, Spain, Standard, Sweden, Swit-
zerland, United Kingdom, and U.S.A.
Suffix codes are entered as written. They can only be used for SIP
phones. For H.323 phones dedicated keys are used.
Service codes are entered as * [code] # for activation, and # [code] # for
deactivation.
Table 14 Standard and alternative codes
Functions Codes
Suffix digits (only for SIP) Standard Alternative
Alternation on Inquiry N/A Sweden: R
Conference 3
Intrusion 4 France: 8
New Zealand: 8
Sweden: 8
Call Waiting Indication 5 France: 6
New Zealand: 6
Sweden: 4
Call Back 6 France: 5
New Zealand: 5
Sweden: 5
Common Parking or Individual 8 France: 4
Call Pick-up New Zealand: 4
Sweden: 6
Feature Codes
General Deactivation 001 U.S. and Canada: 0
Choice of Language 08
Ordering or Cancellation of 10
Active List (Personal Number)
Follow Me 21 United Kingdom: 2
External Follow Me 22 U.S. and Canada: 23
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USER GUIDE
Ordering or Cancellation of 23 U.S. and Canada: 24

Interception Message
Print Interception Message 26 Sweden: N/A
Manual Message Waiting 31
Cancellation of Message 31 U.S. and Canada: 56
Waiting
Automatic Call Back, 37 U.S. and Canada: 6
Cancellation
Malicious Call Tracing 39
Calling Line Identification 42
Restriction Per Call
By-pass of Diversion 60 U.S. and Canada: 1
Account Code Predialing 61 Finland: 71
Norway: 71
Authorization Code Predialing 72 Germany: 75
The Netherlands: 75
U.S. and Canada: 6
Sweden: 75
Lock/Unlock Common 73 U.S. and Canada: 71
Authorization Code
Change Individual 74
Authorization Code
Dial With Individual 75 Germany: 72
Authorization Code The Netherlands: 72
Sweden: 72
Lock/Unlock Individual 76
Authorization Code
Customer Identity Storage 77
Answer on Group Call 8 Finland: 0
Pick-up, and Answer on Night U.S. and Canada: 59
Time Connection (* and # in Sweden: 0
the service code can be
excluded)
Ordering of Night Time 84 U.S. and Canada: 8
Connection
Repetition of the Last External *** Finland: **0
Number Dialed Sweden: **0
1424-EN/LZT 103 087 Uen G 2014-04-14 113

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USER GUIDE 103 087

1424-EN/LZT 103 087 Uen H 2014-04-04

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1.1 About this User Guide

1.2 Preparing for Use

1.3 IPEI and IPDI Codes

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1. Dial *#06# when the phone is in idle mode.

1.4 Software Version

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1.5 Accessibility and Voice Quality

1.5.1 Operating area

1.5.2 Out of Range

1.5.3 Standby Time

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Read this section before using the telephone.

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• Remove the battery before cleaning the telephone to reduce risk of

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2.1.1 Frequency Range

2.2 Regulatory Compliance Statements

Details to be found at: http://www.aastra.com/sdoc

2.3 Regulatory Compliance Statements

2.3.1 FCC Compliance Statements

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These limits are designed to provide reasonable protection against

2.3.2 Exposure to Radio Frequency Signals

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2.3.3 Information to User

2.3.4 IC Requirements for Canada

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2.4 Environmental Requirements

2.4.1 Cordless Telephone

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condense, remove it immediately and let it dry completely before

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• Do not, under any circumstance, connect the battery's positive and

2.4.3 Disposal of Telephone and Batteries

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3.1 Functions and Accessories

* This is a system dependent feature.

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3.2 Display Information

11:00 Status bar

Menu Soft key bar

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3.2.1 Soft keys

Figure 3: Soft keys “Call” and “List”

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that the call is diverted to your extension. When you have

3.2.2 System Connection Messages

Shown in display Indicating Description

No System Out of The phone is out of coverage. Go into

No access Access The phone has contact with a system,

No System The phone is not in contact with any

3.2.3 Display Icons

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