D. 2017 - 2018 Tariff Booklet

ELECTRICITY
TARIFFS
2017/2018
Tariff Increases - Effective: 01 July 2017 (ALL PRICES EXCLUDE VAT)
Description Tariff Increase Amount

Residential Customers Scale 3, 4, 8, 9 1.88%
Energy Charge 141.90(c/kWh)
Residential Customers Free Basic Electricity customers 1.88%

will continue to receive 65 units Energy Charge 92.21(c/kWh)
free per month. Energy
Free Basic Electricity purchased thereafter will be
(Scale 12) subject to a 1.88% increase.
Business and General Scale 10, 11 1.88%

Scale 1 1.88%
Service Charge 209.68(R/month)
Commercial TOU Minimum Demand Charge of

50 kVA applies 1.88%
*Residential TOU RTOU (Not Active) 1.88%
Industrial TOU Note: Customers 1.88%

increase will vary depending (within 1%)
on their individual load profiles.
Note:*RTOU - The implementation of this tariff is dependant on the successful

implementation of the smart metering technology and related communication.
Obsolete Tariffs & Discontinued Tariffs

The LV3-Part, Scale 2 & Scale 5/6/7 are no longer available to new customers.
They will attract higher than average increases. Customers are urged to study their
load profiles and investigate the possibility of migrating to alternate tariffs.
Description Tariff Increase

Business and General Scale 2 (002/021) 1.88%
Low Voltage 3 Part LV3-Part 1.88%
Business and General Scale 5/6/7 1.88%
Schedule of Connection Fees and Charges

The schedule of connection fees and charges are reviewed annually and will be increasing as of
01 July 2017. All customers are urged to track the status of their applications as only those applications
costed and paid for, prior to 01 July 2017, will qualify for the existing fees and charges.
A full breakdown of the tariffs is available at http://www.durban.gov.za

ELECTRICITY CONTACT INFORMATION
The contents of this brochure are subject to change. E&OE
1. IMPORTANT ELECTRICITY CONTACT NUMBERS

Contact Centre (All Regions) Available 24 hours 080 131 3111
SMS Number (Meter Reading/Enquiries) 083 700 0819

To SMS your Meter Reading: you may use any cellullar network (Std SMS rate applies)
SMS your reading 5 days prior to your account date (refer sample account -pg 10)
SMS your account number, meter number and your meter reading
Streetlight Faults 080 131 3111
E-mail: [email protected] (for all enquiries)
2. CUSTOMER SERVICE CENTRES

ETHEKWINI MUNICIPALITY SWITCHBOARD 031 311 1111
CENTRAL REGION
Durban: Central Customer Services 031 311 9086
The Rotunda, 1 Jelf Taylor Crescent
Pinetown: Pinetown Customer Services 031 311 6295/6

Pinetown Civic Centre
NORTHERN REGION
UMhlanga: Northern Customer Services 031 311 9509
Manhattan House, 15 Twilight Drive
Besters: Bester’s Customer Service 031 311 6945/6

20 Ntuzuma Access Road
SOUTHERN REGION
Isipingo: Isipingo Customer Services 031 311 5632/3
1st Floor, 3 Police Station Road
CUSTOMER SERVICE (BULK) 031 311 9285/6/7

ACCOUNT QUERIES (BULK) 031 311 1203
QUALITY OF SUPPLY 031 311 9464
www.durban.gov.za
CONTENTS
TARIFFS A 5 - 23
RESIDENTIAL TARIFFS
Introduction 5
General 5
Scale 3 3-Phase Residential 6
Scale 4 Single-Phase Residential 6
Scale 8 Prepaid Electricity Dispenser 6
Scale 9 Prepaid Electricity Dispenser (40A) 6
Scale 12 Free Basic Electricity 7
RTOU Residential Time of Use 7
Scale 15 Residential Embedded Generation 8
Typical Costs Of Using Appliances 9
Electricity Account Sample 10
BUSINESS TARIFFS
Introduction 11
General 11
CTOU Commercial Time of Use 12
Scale 1 Business & General 13
Scale 10 B&G Prepaid Electricity 13
Scale 11 B&G Prepaid Electricity (40A) 13
Obsolete & Discontinued Tariffs

Scale 002/021 Business and General (Two-Rate) 14
Scale 5/6/7 Business & General 14
LARGE POWER USER TARIFFS
Introduction 15
Statistical Data 15
Definitions / Treatment of Public Holidays 16
Time of Use Tariff Terms 17
Industrial Time of Use (ITOU) 18
Obsolete Large Power User Tariffs

Low Voltage 3-Part (LV3) 19
Discontinued Tariffs 19
Advisory Services 20
Notified Maximum Demand Rules 20
Power Factor Correction 23
Electricity Account Payment Methods 23
SCHEDULE OF CONNECTION FEES AND CHARGES B 24 - 35
FREQUENTLY ASKED QUESTIONS C 36 - 48

FOREWORD
The national electricity price increase for the 2017/2018 financial year initially started off at 8%. Increases deviated from
the Multi-Year Price Determination (MYPD) path of 8%, as Eskom in previous years hiked tariffs by a higher percentage
(2015/16 -12.7% and 9.4% - 2016/17). As a result of this, the Regulator has only allowed Eskom a tariff increase of 2.2%
as of 01 April 2017.
Considering this increase and various other operational cost escalations, we were able to balance the budget with an
average increase of 1.88%. This is in line with the guideline Municipal increase as recommended by NERSA. The lower
tariff increase, bodes well for the citizens and the local economy of Durban in these difficult times. It must be noted thou,
that this is an unusually low tariff increase and we should brace ourselves for higher tariff increases going into the future.
The electricity sales revenue is expected to generate a total of R12.7 billion for the 2017/2018 financial year. 65% of this
will be used to pay for bulk electricity purchases while the balance will mainly be used to offset operational expenses.
Electricity growth since last year has been negative (-0.4%). This declining movement is a call for concern as we have an
expanding network, with increasing cost against a decreasing sales trend. In order to ensure sustainability of the
distribution network, we must seek for evolving business models that will allow for municipalities to carry out their core
functions in a sustainable manner. One of the attempts in planning for future sustainability, is to move toward cost
reflective tariffs.
This entails designing tariffs and levying charges to the end customer, in the manner in which it is incurred by the
Municipality. Historically tariff structures were bundled, and whilst this was simple to administer it did not promote the
principles of reflectivity. Hence, non-cost reflective tariffs are being phased out via higher price increases. Customers that
are purchasing electricity on obsolete (LV3-Part) or discontinued tariffs are urged to migrate to alternate structures.
We are continuously receiving more requests to entertain reverse power flow. Customers not only want to buy power
from Municipalities but would also like to generate and sell power back. This phenomenon is becoming more popular as
generation technology becomes cheaper against a backdrop of rising electricity prices. We have worked closely with the
Regulator to design and prepare a small scale residential embedded generation framework to manage these requests.
We endeavour to formally launch this program within the financial year. Stringent technical and commissioning criteria
will be enforced, prior to the connection of these generators to the grid.
The Revenue Management System has been launched city wide. You will notice a slight difference in your account view
and format however, the principles of billing remain unchanged. The system has been operational for the past year and
allows for all Municipal services to be billed via a single account system. There has been a few “teething” issues during
system migration however we are progressing well.
We have experienced zero incidences of load shedding for the past year. This is an indication that the national grid has
stabilised. To ensure that we maintain this stability, we must keep going with our energy efficiency and demand side
management initiatives.
________________
Maxwell Mthembu
Acting Head: Electricity
RESIDENTIAL TARIFFS
INTRODUCTION
SECTION A
These tariffs are only available to residential customers operating at either 230 V (single phase) or 400 V (three
phase). Customers have the option of either purchasing electricity via a credit based tariff (i.e scale 3 & 4) or
alternatively a prepayment based tariff (scale 8 & 9). Indigent residential customers who consume below 150
kWh per month qualify for the FBE tariff. This tariff allows the customer to claim 65 kWh of free electricity on a
monthly basis.
RESIDENTIAL TARIFFS
FREE BASIC EMBEDDED

CREDIT PREPAYMENT
ELECTRICITY GENERATION
RTOU
[NOT ACTIVE]
Scale 3 Scale 4 Scale 8 Scale 9 Scale 12 Scale 15
GENERAL
Residential tariffs, shall apply to electricity supplied to:
(a) residential premises (as defined by eThekwini municipality electricity supply bylaws) which are individually
metered;
(b) flats or maisonettes used solely for residential purposes or any premises used as such which are individually
metered;
(c) non-profit making residential establishments operated by welfare organisations as defined by the National
Welfare Act, 1978;
(d) general lighting in blocks of flats and other residential buildings where no form of business activity is conducted;
(e) residential tariffs shall not apply where any form of business activity is conducted. The decision of the
Engineer as to whether electricity may be supplied under these tariffs will be final.
STATISTICAL DATA ELECTRICITY PRICE INCREASES (%)
5
RESIDENTIAL CREDIT TARIFFS
THREE PHASE - SCALE 3 SINGLE PHASE - SCALE 4
Typical Customers Typical Customers
Large residential premises with ducted Medium sized residential premises.
airconditioning, swimming pool, etc. Supply size is 60 A. (80 A available in certain
circumstances)
Service Charge
The service charge is built into the energy charge Service Charge
therefore a separate service charge is not The service charge is built into the energy charge
applicable therefore a separate service charge is not applicable
Energy Charge Energy Charge
Energy Charge (c/kWh) 141.90 Energy Charge (c/kWh) 141.90

VAT 19.87 VAT 19.87
Total 161.77 Total 161.77
General: Estimated charges are raised in months where no meter readings are taken and these are reversed
when actual consumption is charged for.
RESIDENTIAL PREPAYMENT TARIFFS

SMALL POWER WITH ELECTRICITY SMALL POWER WITH ELECTRICITY
DISPENSER SCALE 8 DISPENSER SCALE 9
Small to medium sized residential premises. Small sized residential premises.
Supply size is 60 A, via a prepayment meter. Supply size is 40 A, via a prepayment meter. This
is a subsidised connection.
Service Charge
applicable therefore a separate service charge is not
applicable

Energy Charge (c/kWh) 141.90 Energy Charge (c/kWh) 141.90
VAT 19.87 VAT 19.87
Total 161.77 Total 161.77
Prepayment customers pay for electricity in advance by using tokens or encoded numbers purchased from
eThekwini Electricity Customer Service Centres or Agents. A deposit of R100 is required as an insurance against
the cost of replacing the meter in the event of it being damaged. In the event of a meter being purposely damaged
or bypassed, the required deposit is increased to R400.
FREE BASIC ELECTRICITY (FBE) PREPAYMENT ONLY
SINGLE PHASE - SCALE 12

Typical Customers Low consumption residential customers. Supply size is limited to a maximum of 40 A single-
phase.
Note: This tariff is only available to indigent customers who consume (on average) less
than 150 kWh per month.
Service Charge The service charge is built into the energy charge therefore a separate service charge is
not applicable.
Energy Charge
Energy Charge (c/kWh) 92,21

VAT 12,91
65 kWh
FREE PER MONTH
Total 105,12
General: This tariff is currently only available to indigent customers who consume less than 150 kWh per month.
All customers on this tariff will be eligible to 65 kWh of free electricity on a monthly basis. An online monitoring
system is currently in place that identifies qualifying customers based on their previous history. FBE tokens
cannot be accumulated and must be collected on a monthly basis.
RESIDENTIAL TIME OF USE (RTOU) NOT ACTIVE

This tariff allows residential customers, typically with a consumption greater than 1 000 kWh per month to benefit
from lower energy costs should they be able to shift their loads away from peak periods and towards standard/off-
peak periods.
(Prices exclude VAT)
Energy Charge (Non-Seasonal c/kWh) Service Charge

Residential
Time Of Use Peak Standard Off-peak (Rands)
(RTOU) 207,96 103,89 76,95 112,01
Energy Charge The energy charge is time dependent but not seasonally differentiated.
Service Charge The service charge is a fixed charge and is charged on a monthly basis per point of supply.
General THIS TARIFF IS NOT ACTIVE. THE IMPLEMENTATION OF THIS TARIFF IS DEPENDENT
ON THE SUCCESSFUL IMPLEMENTATION OF THE SMART METERING PROJECT.
7
RESIDENTIAL EMBEDDED GENERATION - SCALE 15
Description This is a bi-directional (import/export) tariff structure reserved for residential customers only.
Typical Customers Residential customers with embedded generation up to a maximum of:
Single phase: 4.6 kVA
Three Phase: 13.8 kVA
Note: This is an interim tariff structure that may be superceded when National Regulatory
frameworks / guidelines / standards are introduced. EThekwini Municipality reserves the
right to restructure and re-price this tariff as market conditions vary.
Energy that ENERGY IMPORTED

the customer Description of charge c/kWh VAT incl
consumes
from the grid Energy Rate IMPORT 141,90 161,77
Energy that ENERGY EXPORTED

the customer Description of charge c/kWh VAT incl
generates
onto the grid Energy Rate EXPORT 69,28 __
NETWORK CHARGE
All Seasons Single Phase 229,23
Three Phase 331, 11
Energy Charge Import energy refers to energy consumed from the grid. Export energy refers to energy
generated onto the grid
Network Charge The network charge is a fixed charge and is charged on a monthly basis (or account cycle)
per point of supply.
.
General Exported energy will only be off-set to a maximum of the financial charges as per the account or
the predetermined threshold (whichever is the least)
Any excess exported energy will be forfeited. Single Phase Maximum Offset : R 557
Three Phase Maximum Offset : R 2353
Off-sets are applicable on a monthly basis. No carry-overs are allowed.
Metering A bi-directional meter will be required for this tariff.

TYPICAL COSTS OF USING APPLIANCES
The following table shows the typical costs of operating appliances on the residential tariffs (Scale 3,4,8,9).
ITEM Electrical Hours Days kWh Monthly

Rating Used Used Used Cost At
In Per Per Per 161.77
Watts Day Month Month Cents/kWh
Incl VAT
Air Conditioner 1 500 12 20 360,00 R582,37
Cellphone Charger 28 5 7 0,98 R1,59
Clothes Iron 1 500 4 6 36,00 R58,24
Computer 480 2 15 14,40 R23,29
Dishwasher 2 500 2 25 125,00 R202,21
Freezer (Chest) 250 6,5 30 48,75 R78,86
Geyser 2 000 5 30 300,00 R485,31
Heater: 2 Bar 1 000 5 15 75,00 R121,33
Hotplate: 2 Plate 1 500 3 30 135,00 R218,39
Kettle 2 000 0,5 30 30,00 R48,53
Lighting: Single 100 W 100 5 30 15,00 R24,27
Microwave Oven 1 000 1 20 20,00 R32,35
M-Net Decoder / DVD Player 25 6 30 4,50 R7,28
Oven: Bake Element 1 500 0,5 20 15,00 R24,27
Oven: Grill Element 1 500 0,5 15 11,25 R18,20
Oven: Warmer Drawer 400 0,8 25 8,00 R12,94
Pool Pump 750 8 30 180,00 R291,19
Refrigerator (With Freezer) 400 6,5 30 78,00 R126,18
Stove: Back Large Plate 1 500 1,5 30 67,50 R109,19
Stove: Back Small Plate 1 000 1 25 25,00 R40,44
Stove: Front Large Plate 1 500 2 30 90,00 R145,59
Stove: Front Small Plate 1 000 1 15 15,00 R24,27
TOTAL STOVE 197,50 R319,50
Television: 51cm Colour 80 6 30 14,40 R23,29
Toaster 800 0,5 15 6,00 R9,71
Vacuum Cleaner 1 400 3 4 16,80 R27,18
Washing Machine 2 300 4 6 55,20 R89,30
Total cost = Kilowatts (Rating) x Hours of use x Per unit charge

eg. large stove plates rated at 1 500 Watts is used for 2hrs per day for 30 days.
- Convert watts to kilowatts : Divide by 1 000
- Convert cents to Rands: Divide by 100
1 500 161,77
1 000 kW x 2hrs x 30 days x 100
1,5 x 2 x 30 x 1,6177
R145,59 9
ELECTRICITY ACCOUNT SAMPLE
TAX INVOICE
Use this
THE METRO BILL FROM METRO REVENUE
VAT REGISTRATION NO 455 010 1457
N.B. SEE NOTES OVERLEAF
number
whenever you
have a query.
PAYMENT OPTIONS AND IMPORTANT

NOTES ARE DETAILED OVERLEAF
PO Box 828,Durban 4000
Tel: (031) 311 1111 (Switchboard) ACCOUNT NUMBER DATE OF ACCOUNT
REKENING NOMMER REKENING DATUM Account date.
Tel: (031) 324 5000 (Account queries only)
Fax: (031) 324 5111 743 165000533 2016-09-13
E-mail: [email protected]
Mr XXXXXX
PO BOX 16 PAYMENT MADE AFTER THIS DATE WILL BE
DURBAN REFLECTED ON YOUR NEXT ACCOUNT
4000
GUARANTEE DEPOSIT
Name & 0.00 1822.00
Address
(for correspondence)
REFERENCES ACCOUNT DETAILS AMOUNT This Amount

shows what
was due on
the last
account, and
BALANCE BROUGHT FORWARD 199.27 what you have
paid
16-08-01 PAYMENT - THANK YOU 199.27 CR since then
This amount
This is the ELECTRICITY ACCOUNT-FOR METER READING
shows total
tariff. QUERIES, PHONE 3001407
Scale 3 & 4 usage.
apply to
residences SERVICE ADDRESS: XXXXXX
while scale The
1 is for electricity
business SCALE 04 - RESIDENTIAL used between
and general E9670981 METER NBR. 00B19643 - ROUTINE
use. these two
FROM 05 JUL 2016 TO 05 SEP 2016 dates costs
BASIC 3073 5442 2369 * 1 kWh 3 299.54 this.
The meter LESS ESTIMATED CHARGES You have

number for FROM 10 FEB 2012 TO 10 APRIL 2016 already been
this BASIC billed these
connection METER NBR. 00B193266 - ESTIMATED CONSUMPTION 232.60 CR estimated
is shown FROM 05 JUL 2016 TO 11 SEP 2016 amounts for
here. BASIC 167 kWh those months
when the meter
was not read
VAT RAISED ON ITEMS* 429.37
(estimated
The consumption).
IMPORTANT NOTICE
reading is This is now
for this Please ensure that dogs are locked away when our meter reader credited as a
period. calls at your premises. reading has
been taken
The start
reading. TOTAL AMOUNT PAYABLE BY 3 496,31
We estimated
you would have
used this
amount
between the
date your
The end reading was this. meter was
read and the
date of your
bill.
This is the final

amount due.
Note: Customers billed via the new account management system will see a variation
in the format of their account, however the principle of charging will be similar.
BUSINESS TARIFFS
INTRODUCTION
These tariffs are generally applicable to business and commercial customers consuming electricity at voltages
not exceeding 11 kV. Business and commercial customers have the option of purchasing electricity via a credit
based tariff (Scale 1 & CTOU) or alternatively a prepayment based tariff (Scale 10 & 11).
BUSINESS & GENERAL TARIFFS
CREDIT PREPAYMENT OBSOLETE DISCONTINUED
Scale 1 CTOU Scale 10 scale 11 Scale 002/021 Scale 5/6/7
GENERAL
Business and General tariffs, shall apply to electricity supplied to:
(a) business premises including shops, factories, hostels, boarding houses, restaurants, office buildings, religious
buildings and general supplies;
(b) residential buildings in which individual units are not separately metered;
(c) illumination of outdoor sports grounds, external illumination of buildings, illuminated signs, advertisements
or lamps used solely for external decorative purposes, street lighting and any other form of lighting service;
(d) motive power, heating and other industrial purposes, including temporary supplies;
(e) any other purposes as approved by the Engineer. The decision of the Engineer as to whether electricity
may be supplied under these tariffs will be final.
OBSOLETE & DISCONTINUED TARIFFS

Due to the new national pricing regime and national tariff re-structures, many electricity tariffs as previously
offered by eThekwini are no longer cost reflective and are being phased out. Non cost reflective tariffs attract
higher than average increases. Customers purchasing electricity on these tariff structures are encouraged
to investigate their electricity consumption profiles, and evaluate the feasibility of migrating to alternate cost
effective tariff structures. Large/medium sized customers that consume electricity on a 24 hour basis should
consider the option of time of use tariffs. Whilst the tariff structure is more complex, customers will reap the
benefit of cheaper off-peak electricity rates. By incorporating load shifting / load clipping techniques and
energy efficiency measures to reduce peak loading, customers can realise further savings. For further
information on tariff related matters, please contact 031 311 9283/5
11
COMMERCIAL TIME OF USE (CTOU)
This tariff is designed for Business and Industrial customers with a Notified Maximum Demand equal to or less
than 100 kVA. CTOU agreements are entered into for a minimum period of one year.
Energy Rates (c/kWh) High Season JUNE - AUGUST

Commercial
Time Of Use Peak Standard Off-peak
(CTOU) 282,47 141,33 68,85
For customers with
Notified Max Demand Energy Rates (c/kWh) Low Season SEPTEMBER - MAY
less than or equal to
100 kVA only.
Peak Standard Off-peak
139,36 112,11 65,21
Network Demand Charge (R/kVA) Service Charge (R) Network Surcharge (%)
All Seasons-Min Charge of 50 kVA All Seasons All Seasons
Only applicable if demand is
60,29 299,12 equal to or greater than 110kVA 25
Energy Charge The energy charge is time dependent and seasonally differentiated.
Service Charge The service charge is a fixed charge and is charged on a monthly basis per point
of supply.
Network Demand Charge The network demand charge is based on the highest kVA consumed for the month.
Minimum Demand Charge A minimum demand charge of 50 kVA will apply on a monthly basis.
Network Surcharge The network surcharge is levied on the sum of all costs with the exception of the
service charge. This charge is only applicable if the network demand is equal
to or greater than 110kVA
HIGH SEASON VS LOW SEASON ENERGY RATE

Note:
300
This tariff is reserved for
customers consuming less 250
than 100 kVA only. 200

High Season
Where there is repeated
(c/kWh)
150 Low Season

exceedance of the 100 kVA
limit, the Engineer reserves 100
the right to migrate the

50
account to an alternate tariff
structure. 0
Time Interval
Note: The time periods for the high/low season and peak, standard, off-peak are in accordance with page 17.
BUSINESS & GENERAL CREDIT TARIFFS - SCALE 1
Typical Customers Small to medium Commercial and Industrial.
Service Charge This service charge is a fixed charge per month per point of supply.
This charge may also be levied per account cycle proportionately, per point of supply.
Service Charge Energy Charge
Service Charge (R) 209,68 Energy Charge (c/kWh) 160,24

VAT 29,36 VAT 22,43
Total 239,04 Total 182,67
Concession No service charge is applicable for religious buildings.

Voltage Rebate A 2% rebate is applied to the energy charge for supply voltages exceeding 1 000 V.
General Estimated charges are raised in months where no meter readings are taken and these are
reversed when actual consumption is charged for. A deposit is required upon registration.
BUSINESS & GENERAL PREPAYMENT TARIFFS
B & G PREPAYMENT - SCALE 10 B & G PREPAYMENT - SCALE 11

Small commercial customers who use electricity Small commercial customers who use electricity
mainly during the day or intermittently. Supply mainly during the day or intermittently. Supply
size is 60 A, via a prepayment meter. size is 40 A, via a prepayment meter. This is a
subsidised connection.
Service Charge
applicable. therefore a separate service charge is not
applicable.
Energy Charge (c/kWh) 177,92 Energy Charge (c/kWh) 177,92

VAT 24,91 VAT 24,91
Prepayment customers pay for electricity in advance by using tokens or encoded numbers purchased from
eThekwini Electricity Customer Service Centres or Agents.
13
OBSOLETE BUSINESS TARIFFS - SCALE 002/021
Obsolete Tariff This tariff is currently active, but no longer available to new customers.
This tariff has been superceded by the Commercial Time of Use (CTOU).
Please refer to page 12.
Description Tariff Tariff Component Amount

Scale 2 Scale 2
Meter type 002 Energy Charge (Basic) 69,30 (c/kWh)
Basic: All time periods Energy Charge (Supplementary) 164,75 (c/kWh)
Commercial and Industrial Supplementary: 07h00 - 20h00 Service Charge 216,73 (R)
(weekdays only)
Customers who use a
significant portion of their
Scale 2
electricity during the night
and on weekends. Meter type 021 Energy Charge (Peak) 234,05 (c/kWh)
Peak: 07h00 - 20h00 Energy Charge (Off-Peak) 69,30 (c/kWh)
(weekdays only) Service Charge 216,73 (R)
Off-Peak: 20h00 - 07h00 (weekdays)
Off-Peak rate applies all weekend
General: Estimated charges are raised in months where no meter readings are taken and these are reversed when
actual consumption is charged for. A deposit equivalent to 3 months consumption is generally required. This is periodically
reviewed and increased deposits may be charged where required.
Service Charge: This service charge is a fixed charge per month per point of supply. This charge may also be levied
per account cycle proportionately per point of supply.
DISCONTINUED BUSINESS TARIFFS - SCALE 005/006/007

Typical Customers Commercial and Industrial.
Service Charge This service charge is a fixed charge and is charged on a monthly basis per point of supply.
Energy Charge This energy charge is a flat rate charge.
Interruption Times Interruption periods no longer apply.
Service Charge (R) 216,73 Energy Charge (c/kWh) 168,75

VAT 30,34 VAT 23,63
Monthly Minimum Charge - this charge is no longer applicable
Note: Scale 5,6,7

The tariff has been deemed as no longer cost reflective and is now discontinued. Customers on this tariff
are urged to combine their supply via a single main circuit breaker and migrate to alternate tariffs. Further
details and information are available from the Customer Service Centres.
INTRODUCTION
The large power user agreements are entered into for a minimum period of one year. They are intended for customers
who consume electricity on a continuous basis throughout the year. The bulk tariffs are designed to have different rates
for the same energy component during different time periods and seasons in order to comply with the cost of supply
at different times more accurately.
CONSUMERS
NOTIFIED MAXIMUM OBSOLETE DISCONTINUED
DEMAND > 100 KVA
Industrial (ITOU) LV3-Part ST3-Part
STATISTICAL DATA LARGE POWER USER TARIFFS
1 200 4 800
4 750
1 000
4 700
800
Number of customers
4 650
Energy (GWh)
600 4 600
4550
400
4 500
200
4 450
0 0
10/11 11/12 12/13 13/14 14/15 15/16 16/17
Number of Bulk Customers Energy sold (GWh)

15
DEFINITIONS
DEFINITIONS FOR UNDERSTANDING BULK TARIFFS
Network Demand This charge is based on the actual demand measured during Peak & Standard periods in the month.
Charge (NDC)
Network Access The NAC will be based on the higher of the NMD, the current demand or the historical demand as
Charge described by the NMD rules.
Restricted Demand The highest half-hourly demand in kVA taken by the customer between 16h00 and 20h00,
Monday to Friday (Applicable to LV3 Part Tariff only).
Energy Measured in kWh throughout the month.
Notified Maximum The maximum demand notified in writing by the customer and accepted by the municipality.
Demand
Notified Minimum The Minimum Demand notified in writing by the customer and accepted by the municipality
Demand (LV3-Part)
Service Charge A fixed charge payable per account per month ( or account cycle) to recover service related costs.
PUBLIC HOLIDAYS (ONLY APPLICABLE TO TIME OF USE TARIFFS)
Date Public Actual Day TOU

Holiday of the week treated as
27 April 17 Freedom Day Thursday Saturday

1 May 17 Workers Day Monday Saturday
16 June 17 Youth Day Friday Saturday
9 August 17 National Women's Day Wednesday Saturday
24 September 17 Heritage Day Sunday Sunday
25 September 17 Public Holiday Monday Saturday
16 December 17 Day of Reconciliation Saturday Saturday
25 December 17 Christmas Day Monday Sunday
26 December 17 Day of Goodwill Tuesday Sunday
1 January 18 New Year’s Day Monday Sunday
21 March 18 Human Rights Day Wednesday Saturday
30 March 18 Good Friday Friday Sunday
2 April 18 Family Day Monday Sunday
27 April 18 Freedom Day Friday Saturday
1 May 18 Worker’s Day Tuesday Saturday
16 June 18 Youth Day Saturday Saturday
NOTE : The appropriate seasonally differentiated energy charges will be applicable on these days. Any unexpectedly
announced public holidays will be treated as the day of the week on which it falls.
TIME OF USE TARIFF TERMS
High Demand The period from 1 June to 31 August inclusive.
Season
Low Demand The period from 1 September to 31 May inclusive.

Season
Peak, Standard The different times during the day, as shown in the graphs below, during which varying
and Off-Peak energy charges apply.
Periods
Maximum Demand The highest half-hourly demand in kVA taken by the customer during Peak and Standard
periods in the month.
Energy Measured in kWh during Peak, Standard and Off-Peak periods during the days of the
month according to the graphs below.
23 24 1 Peak Standard Off-Peak

22 2
21 Weekdays 3 LOW DEMAND SEASON
20 4
Saturday TIME PERIODS MON - FRI SAT SUN
19 5 22h00 - 06h00 OFF-PEAK OFF-PEAK OFF-PEAK
06h00 - 07h00 STANDARD OFF-PEAK OFF-PEAK
18 Sunday 6
18 07h00 - 10h00 PEAK STANDARD OFF-PEAK
7 10h00 - 12h00 STANDARD STANDARD OFF-PEAK
17
8
15 9 20h00 - 22h00 STANDARD OFF-PEAK OFF-PEAK
14 10
13 12 11
23 24 1
22 2 HIGH DEMAND SEASON
21 Weekdays 3
TIME PERIODS MON - FRI SAT SUN
20 4
Saturday 22h00 - 06h00 OFF-PEAK OFF-PEAK OFF-PEAK
19 5 06h00 - 07h00 PEAK OFF-PEAK OFF-PEAK
07h00 - 09h00 PEAK STANDARD OFF-PEAK
18 Sunday 6
18 09h00 - 12h00 STANDARD STANDARD OFF-PEAK
7 12h00 - 17h00 STANDARD OFF-PEAK OFF-PEAK
17
17h00 - 18h00 PEAK OFF-PEAK OFF-PEAK
8
15 9
19h00 - 20h00 STANDARD STANDARD OFF-PEAK
14 10
11
13 12
17
INDUSTRIAL TIME OF USE (ITOU)
This tariff is designed for customers with a Notified Maximum Demand greater than 100 kVA. Customers opting
for this tariff will benefit if they can shift their loads away from peak periods and towards Standard/Off-
Peak periods.
Energy Rates (c/kWh) High Season JUNE - AUGUST

Industrial
Time Of Use Peak Standard Off-peak
(ITOU) 260,99 84,11 48,96
For customers with
Notified Max Demand Energy Rates (c/kWh) Low Season SEPTEMBER - MAY
greater than 100 kVA
only Peak Standard Off-peak
89,99 64,20 43,36
Network Demand Charge (R/kVA) Network Access Charge (R/kVA) Service Charge (R)
Based on Actual Demand Based on highest demand recorded Rand per Month
85,79 27,66 3 623,40
Voltage Surcharge HIGH SEASON VS LOW SEASON ENERGY RATE

300
Voltage %Surcharge
250
275 kV 0.00 200

(c/kWh)
132 kV 2,25 High Season

1 50
33 kV 3,00 Low Season

100
11 kV 10,50
50
6,6 kV 12,75
0
400 V 22,50
Time Interval
Energy Charge The energy charge is time dependent and seasonally differentiated in accordance
with the time intervals as illustrated on page 17.
Notified Maximum Demand The notified maximum demand as stated by the customer, should be the highest
amount of kVA that the customer expects the municipality to be in a position to
supply. Reductions will not be allowed for seasonal variations and temporary
load reductions. An unauthorised increase in demand does not automatically
increase the NMD
Network Demand Charge The network demand charge is based on the actual demand (kVA) per month.
Network Access Charge The NAC will be based on the higher of the NMD, the current demand or the
historical demand as described by the NMD rules.
Service Charge This service charge is a fixed charge and is charged on a monthly basis per
point of supply.
Voltage Surcharge The voltage surcharge is the percentage levied on the sum of all costs with the
exception of the service charge.
Notified Maximum Demand This tariff is subject to Notified Maximum Demand Rules. Please refer to page 20
Rules for further details.
OBSOLETE - LOW VOLTAGE 3-PART (LV3-PART)
Typical Commercial and Industrial customers who are supplied at 400 V, consuming greater than
100 kVA and are able to restrict their electricity consumption between the weekday time
25 period: 16h00 - 20h00
Obsolete Tariff LV3-Part: This tariff is currently active, but no longer available to new customers.
Note: Obsolete tariffs attract higher than average increases. Customers are therefore encouraged to review
their load profile and investigate the feasibility of migrating to alternate tariffs.
Service Charge (R) 1 179,52 Energy Charge (c/kWh) 69,13
VAT 165,13 VAT 9,68
Total 1 344,65 Total 78,81
Maximum Demand Charge (MDC) Restricted Demand Discount (RDD)
MDC (R/kVA) 323,35 RDD (R/kVA) 69,75
VAT 45,27 VAT 9,77
General Minimum Charges

Minimum charges for agreements signed prior to 1 January 2000 are based upon 70% of
the maximum notified demand; the minimum charge for agreements signed after
1 January 2000 is based upon the greater of: 70% of notified maximum demand, or
100 kVA. Restricted demand period: 16h00 - 20h00
DISCONTINUED TARIFFS
The following tariffs were deemed non cost reflective and have been discontinued as of 1 July 2009:
Supertension (ST3-Part)
Excess night & weekend demand options (ST3-Part)
Low Voltage Two-Part Tariff (LV2-Part)
Scale 5/6/7 (Business & General)
19
ADVISORY SERVICES
TARIFFS ANALYSIS
The suite of electricity tariffs at eThekwini Municipality are designed to cater for a range of electricity consumption
profiles. Where a customer implements a change in plant operation that alters the electricity consumption profile,
it may be necessary to migrate to alternate tariff structures.
Customers are encouraged to periodically study their load profiles and ensure that they purchase electricity on
the most efficient tariff structure available.
For more information and advice in this regard, please contact the Electricity Pricing & Marketing Branch on:
031 311 9283/5/6/7
ENERGY EFFICIENCY ADVISORY SERVICE

EThekwini Electricity works closely with Eskom Energy Advisory Services to provide advice on energy efficiency
measures.
For more information on this service, please contact the Electricity Pricing & Marketing Branch on: 031 311 9283/5/6/7
QUALITY OF SUPPLY SERVICES

EThekwini Electricity has adopted a quality charter recommended by the National Energy Regulator of South
Africa (NERSA) in line with the following commitments:
• To ensure the delivery of electricity of appropriate quality
• To professionally and timeously deal with problems that customers may experience with regard to quality
of supply
The Quality of Supply Branch of HV Network Control is responsible for conducting power quality investigations.
These investigations are in accordance with the standards reflected in NRS 048 and concentrate primarily
on Voltage Dips, Harmonics, Regulation, Unbalance and Frequency Flicker.
Please contact: 031 311 9464 for more information on services offered and applicable tariffs.
Network Voltage Dips are recorded and may be viewed at: http://www.durban.gov.za
NOTIFIED MAXIMUM DEMAND (NMD) RULES

1. OVERVIEW
1.1.1. The Notified Maximum Demand (NMD) will be the maximum capacity in kVA, as measured over a 30
minute integrating period, per point of delivery (POD) that the customer will contract for eThekwini
Municipality to make available during all time periods. This is the maximum capacity that will be made
available for the customer's use under normal system conditions.
1.1.2. The NMD is the capacity reserved by the customer to provide for the maximum demand requirements
in all time periods. The NMD should not be exceeded, unless otherwise agreed to via a formal application
and approval process.
1.1.3. Where the maximum demand exceeds the NMD, all relevant tariff charges will apply. In addition the
chargeable kVA utilised for the calculation of the Network Access Charge (NAC) will be increased by
the Excess Network Percentage (ENP). The ENP is calculated as the percentage difference between
the maximum demand and the NMD.
1.1.4. The ENP will only be raised in the months where the maximum demand exceeds the NMD; however the
increased maximum demand will become chargeable as per the NAC going forward.
1.1.5. To avoid the ENP, a request should be submitted to eThekwini Municipality to have the NMD increased
prior to exceedance. However, it is important to note that, eThekwini Municipality cannot and does not
guarantee the supply. Therefore an increase in NMD is subject to capacity availability and additional
charges where relevant. Refer to section 3 for further information in this regard.
1.2. NOTIFICATION OF DEMAND FOR CUSTOMERS WITH THE BENEFIT OF DIVERSITY

1.2.1. Where customers qualify to receive the benefit of diversity across multiple POD's, the customer is required
to notify eThekwini Municipality of the maximum capacity to be provided at each individual POD under
normal operating conditions.
1.3. NOTIFICATION OF DEMAND FOR CUSTOMERS WITH OWN GENERATION, ACTIVE LOAD CONTROL
AND POWER FACTOR CORRECTION EQUIPMENT
1.3.1 Customers with their own generation, active load control and power factor correction equipment should
cater, within their NMD, for the load increase arising from the loss or failure of certain or all of their
equipment. The demand notified should be the sum of the normal notified load plus the standby margin
required to cater for probable failure or loss of own equipment. In the event that the NMD is exceeded,
excess network charges will apply.
2 APPLICATION OF CHARGES
2.1.1 The NAC is charged based on the higher of the following:
I. The NMD (kVA)
II. The Maximum Demand (kVA)
III. The NAC (kVA) of the previous month (Note : once off exceedances will be carried forward)
Note: The NAC will always reflect the highest demand drawn from the network including any (i.e. previous
or current) unauthorised demand exceedance.
2.1.2 In an instance where the maximum demand is greater than the NMD, the chargeable kVA utilised in
calculating the NAC will be increased by the percentage difference between the maximum demand and
the NMD (i.e. Excess Network Percentage).
2.1.3. The % increase of the NAC represents an excess charge as a result of exceeding the NMD. The ENP
will only be raised in the months where the maximum demand exceeds the NMD; however the increased
maximum demand (kVA) will be chargeable as per the NAC going forward.
2.1.4. Any payments made via the tariff for the demand exceeding the NMD shall not be deemed as an agreement
by eThekwini Municipality to make such higher demand available to a customer. Such agreement will
be subject to negotiating new terms and conditions to modify the connection and amend the existing
electricity supply agreement. Refer to Clause 3.1 for the conditions associated with an increase in demand.
2.2. CUSTOMERS RECEIVING THE BENEFIT OF DIVERSITY

2.2.1. Where multiple PODs receive the benefit of diversity, the NAC will be payable based on the sum of the
NMDs of all PODs, provided that the simultaneous maximum demand of all PODs does not exceed the
sum of the NMDs. Where the simultaneous maximum demand exceeds the sum of the NMDs, this will
be treated as an NMD exceedance in accordance with the above-stated principles. Under no circumstances
should the NMD be exceeded for the individual POD's as this will be treated as an exceedance.
21
3 CHANGES TO NMD
3.1 INCREASE IN NMD
3.1.1. A request for an increase in NMD by a customer will be considered as a request for a modification of
the connection and amendment to the contract. EThekwini Municipality has the right to evaluate such
a modification before agreeing to increase the capacity (NMD) at the request of the customer.
3.1.2. Where a customer requests an increase in NMD at a POD, the request should be made in writing to
eThekwini Municipality. Subsequently a quotation will be prepared, detailing the relevant connection
charges and the new terms and conditions applicable.
3.1.3. A connection charge will take into account the following:
(a) Additional dedicated costs.
(b) Upstream sharing charges.
(c) Any other relevant costs as associated with the POD
3.1.4. The provision of the new NMD is subject to the agreement by the parties of the new terms and conditions,
the payment of the relevant connection charges and where applicable, to any required work being
completed by eThekwini Municipality and/or the customer.
3.2. REDUCTION IN NMD
3.2.1. Where a customer requires a reduction in NMD at a POD, detailed written motivation with a notice of
12 month is required. If the customer can motivate a downgrade sooner, such as for the reasons
provided in Clause 3.2.2, permission for a shorter notice period with a minimum of 3 months will not
be unreasonably withheld.
Note: Only one reduction will be allowed per 12 month cycle.
3.2.2. A reduction in NMD to a value that is below the previous 12 months highest recorded demand in all
time periods will not be allowed, unless motivated by any of the following:
(a) Change in operations (not seasonal variations)
(b) Closure of plant
(c) Installation of load management equipment
(d) Implementation of Demand Side Management (DSM) initiatives
3.2.3. EThekwini Municipality's approval of a reduced NMD is subject to Clause 3.2.2 above and acceptance
by the customer of any revised conditions or charges.
3.2.4. The reduced NMD will be applied from the start of the next read cycle following the expiry of the notice
period or any lesser notice period as agreed to.
3.2.5. If, in the 12 months following any reduction of the NMD under Clause 3.2.1, the reduced NMD is
exceeded, the ENP will apply. In addition, the maximum demand level recorded will become chargeable
as per the NAC. This will apply from the time of the reduction and the customer will be re-billed
accordingly.
3.2.6. In an instance where there is a reduction in the NMD, A charge may be required to recover costs due
to underutilised assets and infrastructure. Further charges may apply where assets must be removed.
3.2.7. Temporary reductions in NMD will not be allowed.
4 EXCEEDENCE OF NMD
4.1.1 In the event that the maximum demand exceeds the NMD in respect of the relevant POD, or where
the simultaneous maximum demand of PODs that receive the benefit of diversity exceeds the sum of
the NMDs, the following will apply in addition to the charges as detailed in section 2.0:
4.1.2. Any exceedance of the NMD shall constitute a breach of eThekwini Municipality's supply contract.
EThekwini Municipality shall, at its election, be entitled to cancel the supply contract, subject to the
customer's right to apply for an increase in NMD and conclude a new contract with eThekwini Municipality.
4.1.3. If the customer does not conclude a new contract, eThekwini Municipality reserves the right to terminate
the supply and remove any equipment surplus to meeting the contracted NMD or to provide this capacity
for the use of customers who have contracted for the capacity.
POWER FACTOR CORRECTION

The demand components (kVA) within the bulk electricity tariffs are directly affected by the power factor of
operation. From a tariff perspective it is in the customers best interest to keep the power factor as close to
unity as possible. The kVA of operation increases as the power factor decreases resulting in the customer
paying higher network demand charges and higher network access charges.
Low power factors are caused by inductive loads such are induction motors, flourescent lights etc. In order to
compensate for these inductive loads, capactive components have to be introduced into the system and these
components are commonly known as power factor correction capacitors
Power factor correction technology has advanced successfully over the years and there are many types of
efficient solutions available on the market. For further advice on power factor correction, please contact the
specialist firms or eThekwini Electricity.
An example (based on ITOU Tariff rates):
BEFORE POWER FACTOR AFTER POWER FACTOR

Demand charge = R85,79/kVA Demand charge = R85,79/kVA
Assume Max Demand = 500 kW Assume Max Demand = 500 kW
Power factor = 0,7 Power factor = 0,99
kV
A kVA
Cos = kW kVAr Cos = kW kVAr
kVA kVA
kW
kVA = 500/0,7 = 714 kW kVA = 500/0,99 = 505
Maximum Demand = 714 x 85,79 Maximum Demand = 505 x 85,79
Demand Charge R43 324,00

Demand Charge (per month) R61 254,00 Saving (per month) R17 930,00
ELECTRICITY ACCOUNT PAYMENT METHODS

The following methods of payment are available:
1. Direct Debits - The simplest and safest method.
2. EFT - Electronic Funds Transfer.
3. In Person - At any authorised eThekwini pay points
A list of payment methods and pay points is printed on the reverse side of all accounts.
Please note that there are occasionally delays in advice of payment reaching us when accounts are paid at pay
points external to the municipality. Customers are to ensure that payment is made before the due date and allow
sufficient time for funds to reflect, to avoid arrears on the account and unnecessary disconnections.
23
SCHEDULE OF
CONNECTION
FEES & CHARGES
1. CONNECTION FEE
A Connection Fee, subject to Section 2(3) of the Electricity
Supply Bylaws:
1.1 For a single phase (230 V) 40 A subsidised connection where the
electricity is to be purchased on a Scale 9 or Scale 11 energy tariff
of the Second Schedule: *1(a)
1.1.1 With a small power distribution unit R263,16 R36,84 R300,00
1.1.2 Without a small power distribution unit R131,58 R18,42 R150,00
1.1.3 Electrification program for Informal Settlements
Connections will only be approved in accordance with the policy
guidelines as issued by the Department of Energy.
No charge applicable - if all subsidy
For a single phase (230 V) 20 A subsidised connection supplied
conditions are complied with
to an informal dwelling, where electricity is to be purchased on
a prepayment energy tariff of the Second Schedule:
* Registration of the meter is required.
NOTE 1 The Engineer may for technical reasons decide to use underground
SECTION B
cable.
NOTE 2 There may be additional charges at the rates prescribed in item
2 hereof for any supply mains extensions made in excess of one
pole and one span; but excluding any poles and spans used for
road crossings.
1.2 For connections other than to those referred to in Item 1.1
a charge consisting of a Basic Component, a Supply Mains
Component, a Service Mains Component and a Metering
Component shall apply: *1(b)
1.2.1 A Basic Component as follows: *(b)(I)

Due to the shortage of electricity and constrained electrical
network, customers must ensure that the connection capacity
requested has been calculated whilst implementing the latest
energy efficiency standards.
1.2.1.1 For single phase 230 V connections up to 80 A R7 798,25 R1 091,75 R8 890,00
25
1.2.1.2 For three phase 400 V connections *1(b)(i)(B)iv
(a) Up to 80 A R15 201,75 R2 128,25 R17 330,00
(b) 81 A to 100 A R26 429,82 R3 700,18 R30 130.00
(c) 101 A to 120 A R53 061,40 R7 428,60 R60 490,00
(d) 121 A to 150 A R65 561,40 R9 178,60 R74 740,00
(e) 151 A to 200 A R123 982,46 R17 357,54 R141 340,00
(f) 201 A to 250 A R154 035,09 R21 564,91 R175 600,00
(g) 251 A to 300 A R184 543,86 R25 836,14 R210 380,00
(h) 301 A to 400 A R246 342,11 R34 487,89 R280 830,00
(i) 401 A to 500 A R305 964,91 R42 835,09 R348 800,00
(j) 501 A to 800 A R421 569,30 R59 019,70 R480 589,00
(k) 801 A to 1 200 A R451 543,86 R63 216,14 R514 760,00
(l) 1 201 A to 1 600 A R528 765,79 R74 027,21 R602 793,00
(m) 1 601 A to 2 400 A R811 456,14 R113 603,86 R925 060,00
(n) 2 401 A to 3 000 A R1 027 548,25 R143 856,75 R1 171 405,00
1.2.1.3 For 11 000 V connections, with requested capacity up to 6 000 kVA:

(8 000 kVA available at Engineers discretion)
(a) A cost per connection of: R242 267,54 R33 917,46 R276 185,00
Plus
(b) A cost per kVA of requested capacity of: R168,42 R23,58 R192,00
1.2.1.4 For 11 000 V and 33 000 V connections where the requested
capacity exceeds 8 000 kVA:
The proportionate costs as determined by the Engineer at prevailing
rates, for: the supply main extension; the required switch-panels
at the major substation; switchgear at the customer's premises,
and any other costs as deemed appropriate by the Engineer, is
charged
1.2.1.5 For 132 000 V connections:
The proportionate costs as determined by the Engineer at prevailing
rates, for: 132 kV switch-panels at the 275 kV/132 kV substation;
132 kV switchgear installed at the customer's premises, and any
other costs as deemed appropriate by the Engineer.
NOTE 3 (a) Where requested by the Engineer, customers are required to
provide brick substations to the Engineer's specification.
(b) Mini-substations up to requested capacity of 500 kVA may be
supplied at the Engineer’s discretion in residential areas only.
(c) The customer must ensure that all substations shall be positioned
with direct public road access. Only in exceptional circumstances
shall the engineer approve otherwise.
1.2.1.6 Substation Rebate
Where the Engineer requires the applicant to provide a brick
substation to feed or from which it is intended to feed other
customers, a reduction shall be applied to the Basic
component of the connection charge as follows:
(a) Rebate for a brick substation: R41 028,07 R5 743,93 R46 772,00
(b) Rebate for a distributor substation: R82 046,49 R11 486,51 R93 533,00
1.2.1.7 Substation Trench Covers (per sq. meter) R 1 162,28 R 162,72 R 1 325,00
1.2.1.8 For Connections within a Township where a Developer has
paid for the Supply Mains, Internal Reticulation and
Transformation within:
(a) A charge per single phase 230 V connection: R2 070,18 R289,82 R2 360,00
(b) A charge per three phase 80 A 400 V connection: R4 131,58 R578,42 R4 710,00
1.2.2 A Metering Component as follows: *(b)(ii) / 1(b)(ii)
1.2.2.1 For each split single phase electricity dispenser (connected
via pilot wire) up to 60 A. R1 385,96 R194,04 R1 580,00
(a) For replacement of Customer User Interface (CUI) R535,09 R74,91 R610,00
1.2.2.2 For each split single phase electricity dispenser (wireless)
up to 60 A: R1 657,89 R232,11 R1 890,00
(a) For replacement of Customer User Interface - Wireless R614,04 R85,96 R700,00
1.2.2.3 For a small power distribution unit: R570,18 R79,82 R650,00
1.2.2.4 For each single phase meter up to 80 A: R859,65 R120,35 R980,00
1.2.2.5 For each three phase electronic meter up to 120 A: R4 456,14 R623,86 R5 080,00
1.2.2.6 For each set of energy and demand meters suitable per
feed: (bulk tariffs) R12 157,89 R1 702,11 R13 860,00
1.2.2.7 For each three phase (5 A) electronic meter (suitable for
Scale 1 tariff - greater than 120 A)
Excluding communication modem: R4 807,02 R672,98 R5 480,00
1.2.2.8 For each three phase (5A) electronic meter (suitable for R6 912,28 R967,72 R7 880,00
CTOU tariff )
1.2.2.9 For Low Voltage current transformer not exceeding 1500A R412,28 R57,72 R470,00
(each) :
1.2.2.10 For Low Voltage current transformer greater than 1500 A
but not exceeding 2000 A (Each) R482,46 R67,54 R550,00
1.2.2.11 For Low Voltage current transformer greater than 2000 A
but not exceeding 3000 A (Each) R701,75 R98,25 R800,00
1.2.2.12 For reprogramming of existing electronic meter R640,35 R89,65 R730,00
1.2.2.13 For each three phase electronic meter (multi-rate) up to
160A: (Excluding communication modem) R7 324,56 R1 025,44 R8 350,00
NOTE 4 Where adequate communication to the keypad is not
available via the airdac communication pilot wire for pre-
payment metering systems, the customer shall provide and
install the necessary communication pilot wires.
NOTE 5 Current Transformers are required for supplies greater than
27
120 A
NOTE 6 Where a meter is recovered, a rebate as determined by the
Engineer is to be applied to the replacement meter. The
rebate, however, shall not exceed the cost of the replacement
meter.
NOTE 7 A change in tariff may require a change in meter
NOTE 8 The type of meter installed shall be at the discretion of the
Engineer
1.2.3 A Service Mains Component as follows: *(b)(iii)

Any dedicated cables feeding into a customer’s premises.
1.2.3.1 For new 230 V connections up to 80 A:
A charge for any dedicated cables or lines from meter point
to point on the lateral boundary closest to the pole or consumer
distribution unit, charged according to rates in item 2 of this
schedule.
1.2.3.2 For all connections other than 230 V connections, any
dedicated cables or lines, charged according to rates in item
2 of this schedule.
1.2.4 Supply Mains Component, for any mains extension, charged

according to rates in item 2 of this schedule unless a R/kVA* km
is specified:
1.2.4.1 For all 230 V or 400 V connections up to 150 A (100 kVA):
A proportionate share of the cost of LV supply main extensions,
excluding crossovers, in excess of 20 metres per customer if
fed by cable, or 1 span per customer if fed by overhead line.
A proportionate share of the cost of MV supply mains
extensions in excess of 200 metres per substation for a
requested capacity of up to 150 A, according to the ratio of
requested capacity to the total capacity that the Engineer
envisages supplying from that extension.
1.2.4.2 For all 400 V connections above 150 A:
LV supply mains extensions, excluding crossovers, charged
according to the installation that would have been sufficient
for the requested capacity.
A proportionate share of the cost of MV supply mains
extensions excluding the first 50 metres of cable per
substation laid in the road reserve or public property, according
to the ratio of requested capacity to the total capacity that
the Engineer envisages supplying from that extension.
1.2.4.3 For 11 kV connections, with requested capacity up to
8 000 kVA:
A R/kVA* km cost for MV supply mains based on the requested
capacity and the length of the MV cable from the source
132 kV/11 kV (or 33 kV/11 kV) substation, of: R104,39 R14,61 R119,00
1.2.4.4 For connections where requested capacity exceeds
8 000 kVA:
(a) A proportionate costs as determined by the Engineer at
prevailing rates, for any supply mains extensions and
any other costs as deemed appropriate by the Engineer.
(b) A charge equal to the product of:
a R/kVA* km rate determined by the Engineer using
actual costs, the length of the 11 kV or 33 kV
supply mains from the source 132 kV/11 kV or
132 kV/33 kV substation, and the requested capacity.
NOTE 9 For 33 kV network is being phased out and supply at 33 kV
is no longer available to new consumers connecting to the
grid. Connections will only be considered in exceptional
circumstances at the discretion of the Engineer.
1.2.4.5 For 132 kV connections:
A charge equal to the product of a R/kVA* km rate as
determined by the Engineer using actual costs; the length
of 132 kV supply mains from the source 275 kV/132 kV
substation or 132 kV switchyard, and the requested capacity.
NOTE 10 Where the Engineer has agreed to a second connection,
and where the premises have not been allocated as an
informal settlement, a full connection fee (all four components)
will be charged.
NOTE 11 Where a connection can be supplied from an existing meter-
room that has adequate capacity that has been paid for, only
the Metering Component will be charged for.
Only applicable where upstream network costs have already
been recovered.
29
2. SUPPLY MAINS EXTENSION AND SERVICE MAINS INSTALLATIONS: *2
2.1 Cable shall be charged for in accordance with the following rates:
(a) Cables with a standard operating voltage not exceeding 1 000 V:
CROSS SECTIONAL RATE PER METRE

AREA OF NUMBER
CONDUCTORS OF CONDUCTOR CABLE TRENCHING BASIC TOTAL RATE
SQ mm 2 CORES RATE (R) INCL. VAT
10 2 Copper R43,12 R56,00 R99,12 R113,00

16 2 Copper R58,04 R56,00 R114,04 R130,00
25 2 Copper R87,86 R56,00 R143,86 R164,00
16 4 Copper R101,89 R56,00 R157,89 R180,00
35 4 Aluminium R84,35 R56,00 R140,35 R160,00
50 4 Aluminium R113,30 R56,00 R169,30 R193,00
95 4 Aluminium R173,82 R56,00 R229,82 R262,00
95 3 Aluminium R165,93 R56,00 R221,93 R253,00
150 3 Aluminium R232,60 R56,00 R288,60 R329,00
150 4 Aluminium R270,32 R56,00 R326,32 R372,00
185 1 Copper R232,46 N/A R232,46 R265,00
240 1 Aluminium R 57,89 N/A R 57,89 R 66,00
240 3 Aluminium R332,60 R56,00 R388,60 R443,00
240 4 Copper R1 179,09 R56,00 R1 235,09 R1 408,00
240 4 Aluminium R365,05 R56,00 R421,05 R480,00
NOTE 12 These costs are also applied when deriving costs of Low Voltage Busbar and insulated conductor.
(b) Cables with a standard operating voltage exceeding 1 000 V but not exceeding 11 000 V:
CROSS SECTIONAL RATE PER METRE

AREA OF NUMBER
CONDUCTORS OF CONDUCTOR BASIC 14% TOTAL
SQ mm 2 CORES RATE VAT RATE
95 3 Aluminium R298,25 R41,75 R340,00

95 3 Aluminium (XLPE) R298,25 R41,75 R340,00
150 3 Aluminium R378,95 R53,05 R432,00
240 3 Aluminium R517,54 R72,46 R590,00
300 3 Copper R1 447,37 R202,63 R1 650,00
Trenching / per meter R 65,79 R 9,21 R 75,00
(c) Pilot / Telephone cables per metre: R92,11 R12,89 R105,00

(d) Other types and sizes of cables or conductor specified by the Engineer as being suitable for the
service, which are not included in (a), (b) and (c) above, shall be paid for according to the actual cost
of supply and installation.
2.2 Overhead Lines shall be charged in accordance with the following scale:
(a) Per pole and metre of overhead line:
VOLTAGE TYPE/SIZ E RATE PER POLE/

LEVEL OF CONDUCTOR METRE OF OVERHEAD CONDUCTOR
BASIC 14% TOTAL
RATE VAT RATE
10mm CC /m R45,61 R6,39 R52,00
Low Voltage 16mm CC /m R59,65 R8,35 R68,00
(LV)
7m Pole (LV CC) R917,54 R128,46 R1 046,00
25mm ABC /m R27,19 R3,81 R31,00

50mm ABC /m R54,39 R7,61 R62,00
Low Voltage
(LV) 95mm ABC /m R 82,46 R11,54 R94,00
9m Pole (LV ABC) R1 466,67 R205,33 R1 672,00
Medium Voltage 95mm ABC /m R242,98 R34,02 R277,00

(MV) 10m Pole (MV ABC) R1 983,33 R277,67 R2 261,00
AAAC Oak /m R39,47 R5,53 R45,00

Medium Voltage
(MV) AAAC Pine /m R33,33 R4,67 R38,00
10m Pole (MV AAAC) R2 350,00 R329,00 R2 679,00
(b) Other types and sizes of overhead supply specified by the Engineer as being suitable for the service,
which is not included in (a) above, shall be paid for at a rate equal to the actual cost of supply and
installation.
3.TESTING OF METERS: *10

3.1 kWh meters per test:
(a) Single phase: R230,70 R32,30 R263,00
(b) Poly phase: R322,81 R45,19 R368,00
(c) Energy plus demand (bulk) meters per test. R1 381,58 R193,42 R1 575,00
4. DISCONNECTIONS: *11
4.1 For disconnections and reconnections made at the request
of the consumer:
(a) Where disconnected at the request of the consumer for R230,70 R32,30 R263,00
a suspension of the service:
31
(b) Where disconnected at the request of the consumer to
enable him to effect extensions, repairs or maintenance
to his house or to allow an electrical contractor to
reposition meter box without extension to, or cutting of,
the service main: Nil Nil Nil
(c) Where overhead service mains are temporarily
disconnected and coiled back, on request, for the carrying
out of fumigation or similar services: R596,49 R83,51 R680,00
4.2 For disconnections carried out in consequence of a breach
of the Bylaws:
4.2.1 Residential
(i) Where disconnected for non-payment of account, or in
consequence of a breach of the Bylaws other than for
unauthorised reconnection, illegal bypassing of meter
or for tampering; per disconnection: R154,39 R21,61 R176,00
(ii) Where disconnected as a result of unauthorised
reconnection of item 4.2.1 (i) above; per disconnection: R293,86 R41,14 R335,00
4.2.2 Business & Commercial
(i) Where disconnected for non-payment of account, or in
consequence of a breach of the Bylaws other than for
unauthorised reconnection, illegal bypassing of meter
or for tampering; per disconnection: R254,39 R35,61 R290,00
(ii) Where disconnected as a result of unauthorised
reconnection of item 4.2.2 (i) above; per disconnection: R474,56 R66,44 R541,00
4.2.3 Where disconnected as a result of the illegal bypassing of
the meter, meter tampering or for tampering with the metering
installation; per disconnection for:
(i) residential connection R921,05 R128,95 R1050,00
(ii) business or commercial connection, where the minimum
charge shall be the greater of R3 300,00 or an amount
equivalent to 20% of the average monthly electricity
consumption. R2 894,74 R405,26 R3 300,00
NOTE 13 This charge excludes the cost of the meter. If the Engineer
requires that the meter be replaced then the additional meter
cost, as listed in item 1.2.2 will be charged and there will be
no rebate for the tampered or vandalised meter.
4.3 Reinstatement of Services
Where the service has been removed either as a result of
illegal bypassing of the meter or as a result of tampering,
per disconnection:
(a) For a single phase connection - Credit Meter R2 062,28 R288,72 R2 351,00
(b) For a single phase connection - Prepayment R2 639,47 R369,53 R3 009,00
(c) For a single phase connection - Prepayment Wireless R2 855,26 R399,74 R3 255,00
(d) For a three phase connection - Electronic Meter (120A) R5 650,00 R791,00 R6 441,00
4.3.1 Where the service has been removed either as a result of
illegal bypassing of the meter in a meter room or as a result
of tampering in a meter room, per disconnection:
(a) For a single phase connection - Credit Meter R1 862,28 R260,72 R2 123,00
(b) For a single phase connection - Prepayment R2 439,47 R341,53 R2 781,00
(c) For a single phase connection - Prepayment Wireless R2 655,26 R371,74 R3 027,00
(d) For a three phase connection - Electronic Meter (120A) R5 447,37 R762,63 R6 210,00
NOTE 14 Actual costs of re-instatement of services shall apply for all
other situations.
(e) In addition to the above, business or commercial
connections, shall pay the greater of R3 300,00 or an
amount equivalent to 20% of the average monthly
electricity consumption R2 894,74 R405,26 R3 300,00
NOTE 15 In addition to the appropriate amounts contained in items
4.2 and 4.3 reconnection shall only occur once any arrear
consumption charges, estimated charges for unmetered
consumption and/or additional deposits owed by the consumer
have been paid.
5 TEMPORARY SUPPLIES
For periods not exceeding 14 days where supply can be
provided from existing supply mains (for fetes, religious
gatherings, elections, etc.): *13
5.1 For single phase supplies up to 80 A (at point of supply) R982,46 R137,54 R1 120,00
(a) Per metre of cable laid charged according to rates in
item 2 of this schedule As per item 2 of this schedule
(b) Installation consumption per 40 A per day: R155,26 R21,74 R177,00
(c) Installation consumption per 60 A per day: R232,46 R32,54 R265,00
(d) Installation consumption per 80 A per day: R309,65 R43,35 R353,00
5.2 For 3 phase supplies (at point of supply) R1 257,89 R176,11 R1 434,00
(a) Per metre of cable laid charged according to rates in
item 2 of this schedule: As per item 2 of this schedule
(b) Installation consumption per amp per day: R12,46 R1,74 R14,20
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6 PROVISION OF LOAD PROFILE
RECORDING DATA: *14
6.1 Where the period of recording is not in excess of seven days: R3 508,77 R491,23 R4 000,00
6.2 For each subsequent week or portion thereof: R70,18 R9,82 R80,00
6.3 Where a suitable profile meter is installed R657,89 R92,11 R750,00
7 QUALITY OF SUPPLY RECORDING

7.1 Single and three phase (Regulation, Interruptions, Dips and
R3 508,77 R491,23 R4 000,00
Unbalances)
7.2 Single and three phase (Regulation, Interruptions, Dips,
R4 385,96 R614,04 R5 000,00
Unbalances and Harmonics)
8 TRANSFER BETWEEN RESIDENTIAL

CONNECTION TYPES: *16
8.1 Transfer from Credit metering to Prepaid:
(a) Credit metering to prepaid R1 306,14 R182,86 R1 489,00
(b) Credit metering to prepaid - Meter Type Wireless R1 573,68 R220,32 R1 794,00
8.2 Transfer from Prepaid metering to Credit:
(a) Prepaid to Credit metering: R721,05 R100,95 R822,00
(b) Prepaid to Credit metering - Meter Type Wireless: R552,63 R77,37 R630,00
NOTE 16 The above transfers are subject to the Engineer’s approval
and to the payment of deposits where necessary. Refer to
Section 2(3), 8(5), 13(1) and 13A(1) of the Electricity Bylaws.
8.3 (a) Transfers from existing 20 A subsidised connections to
non-subsidised 60 A / 80 A connections will be subject
to an additional charge of: R7 798,25 R1 091,75 R8 890,00
(b) Transfers from existing 20 A subsidised connections to
non-subsidised 40 A connections will be subject to an
additional charge of: R2 324,56 R325,44 R2 650,00
(c) Transfers from existing 40 A subsidised connections to
non-subsidised 60 A connections will be subject to an
additional charge of: R7 535,09 R1 054,91 R8 590,00
9 RELOCATION OF METER
9.1 Relocation of a prepaid meter (excludes small power
distribution unit) to a position as determined by the Engineer: R1 212,28 R169,72 R1 382,00
9.2 Relocation of a single phase meter of an underground supply
to a position on the boundary determined by the Engineer:
*17(b) R1 351,75 R189,25 R1 541,00
9.3 Relocation of a three phase 80 A 400 V meter of an

underground supply to a position on the boundary determined
by the Engineer R1 994,74 R279,26 R2 274,00
9.4 Relocation of a meter within or to a meter room:
(a) Basic Charge R436,84 R61,16 R498,00
(b) Additional charge per meter relocated R165,79 R23,21 R189,00
NOTE 17 Where the meter position is moved to a position other than
to that determined by the Engineer, the cost of the additional
cable required shall be charged for according to rates in
item 2 of this schedule
10. REVISIT FEE

Where accommodation or installation is not ready for the
installation of council equipment (chargeable per visit): R798,25 R111,75 R910,00
11. DAMAGE TO ELECTRICAL INFRASTRUCTURE

Any person who damages electricity infrastructure, especially where such damage is a result of failure
to comply with known procedures or where such damage is a result of failure to take reasonable precautions
(such as obtaining cable records or digging proving trenches prior to excavating) may be liable for three
(3) times the total repair cost.
*Indicates the numbering as referenced to the First Schedule in the eThekwini Municipality Electricity
Supply Bylaws. The First Schedule is now replaced by this document, Schedule of Connection Fees
and Charges.
35
Frequently
Asked Questions
New supply / Connection
How do I apply for a new electrical connection?
Visit one of our Customer Service Centres Your completed application will be captured,
and fill in the ‘ application for electrical referenced and electronically sent to the
connection’ form. Planning Department for technical analysis
and costing. Once completed, a pro-forma
NOTE: You may need to consult with your invoice detailing the costs, installation
electrician for the required technical details, specifications and a meter card will be posted
i.e Supply Size, Circuit Breaker Size etc… . to you.
NOTE: Refer to eThekwini Electricity's schedule of

connection fees and charges for estimated connection
costs.
Once payment has been received in Once your cable and meter has been
accordance with your invoice, your application installed by the depot, the customer must
will be confirmed. You are also required to hand in a signed certificate of compliance
submit your completed meter card for your indicating the application number within
connection request to be processed. 48hrs to eThekwini electricity.
NOTE: Your electrician will need to carry out the NOTE: A copy of the certificate of compliance will be
electrical connections from your distribution board to accepted provided that it is certified with the contractors
the meter point and provide the necessary certification original signature. The customer should also retain a
for the work done. The depot will only commence work copy for his/her own record.
on-site once a completed meter card is received.
Prior to any consumption of electricity on site, the customer must register the connection to an account.
The customer will also be liable for the payment of a deposit to successfully register the connection.
An account can be opened at any Electricity Customer Service Centre. Payment of deposits for prepaid
applications and prepaid account registration must be done in conjunction with the relevant payment
of connection charges. Your application for electricity has been completed. Should you experience any
outages or faults, please contact 080 1313 111.
NOTE: CUSTOMERS MUST ENSURE THAT ONLY WHEN AN ACCOUNT IS OPENED I.E. REGISTRATION COMPLETED AND
DEPOSIT PAID CAN THE SUPPLY REMAIN ON OR BE SWITCHED ON.
MANDATORY DOCUMENTATION TIME FRAMES FOR CONNECTIONS

SECTION C
1. ID Document of applicant / Owner The timeframes for connections will vary depending
2. Proof of ownership / lease agreement on the availability of power / infrastructure in the area
3. Authority from landlord (if applicable) and workload. The customer service consultant will
4. Approved building plan showing preferred be in a position to advise you on the average
meter location connection time once the planning department has
5. Registered contractor details completed the technical analysis for your application.
NOTE: FOR LAND OWNED BY TRIBAL AUTHORITIES, ONLY LETTERS FROM THE OFFICIAL TRIBAL AUTHORITY WILL
BE ACCEPTED.
37
I am based far away from eThekwini, can anyone else make an application on my behalf?
Yes, provided permission is granted in writing to the person making the application. Copies of ID documents
for both parties are required.
I bought a new property and need to register the electricity account in my name, what do I do?
Please visit your nearest Customer Services/Sizakala Centres with the following documents:
o ID Document
o Transfer Documents / Letter from Attorney confirming transfer has been lodged in owner's name.
Note: A deposit is required upon registration. The deposit amount is dependant on the connection size and
usage pattern of the supply.
How to request for streetlighting

All requests for additional lighting, street lighting pole relocations, dim lights and upgrade of street lighting should
be reported to the Chief Technologist, Lighting Division Planning.
The following details are required:
Name, contact details, address, street light pole number and description of request.
The request must be formalised, eg. E-mail, fax or hand-written letter. No sms's or telephonic communication
will be accepted.
The senior clerk may be contacted on (031) 311 9529 or chief technologist on (031) 311 9538 for any further
information
E-mails must be addressed to [email protected] or [email protected] or faxed to
(031) 311 9010
Hand written letters must be addressed to The Chief Technologist, EThekwini Electricity, Lighting Division
Planning, 1 Jelf Taylor Crescent, Durban, 4000.
Can I apply online for my electricity connection?

No. An online application system is currently being designed and will be rolled out shortly. The online system
will also allow for real time tracking of your application as well as estimated times for completion.
Metering
How is electricity measured
Every customer has an electricity meter that measures the amount of electricity consumed. Electricity consumed
is measured in kilowatts and you are charged for the kilowatts used per hour. The higher the kilowatt rating
of a particular electrical device, the more electricity it consumes.
How often is my meter read?

Residential meters are read every three month and Businesses are read every month.
What date is my meter read?

Your meter is normally read within five days before your account date. (Refer top right hand corner of sample
account - pg 10).
How does the three month meter reading average work?

(Not applicable to industrial & time of use tariffs)
Your meter is read once every 3 months. In the month when your meter is read, a daily average is created
for your account.
Example: Start reading on 5th January = 5 000 kWh

End Reading on 5th March = 6 500 kWh
Usage for period = 1 500 kWh
Daily Average = 25 kWh per day.
This daily average is then used to calculate your account until the next meter read. This charge will reflect
as “estimated” on your account.
Your estimated account from 6th March to 6th April will be based on a daily average of 25 kWh per day
25 (kWh per day) x 32 (days in billing cycle) x 141.90 / 100 + 14% (VAT) = R 1294.13
When the next meter read is completed, a true daily average is calculated based on your actual usage. If your
estimated daily average was higher or lower, your account will be adjusted and you will be rebilled on the
new calculated daily average (based on your actual reading)
What will happen to me if I were found to have tampered with my electricity meter?
All meters are inspected at regular intervals to determine whether tampering has taken place. If customers
are found to have tampered with or bypassed their meters the supply will be terminated and in certain
circumstances the cable removed. The customer will then have to pay a reconnection fee, an increased
deposit and any estimated amount calculated for consumption not paid for. Further the billing system is able
to trend your consumption pattern. Any undue increase or decrease will be flagged for investigation.
Note: Tampering with and bypassing of electricity meters is illegal and will not be tolerated. Severe
action will be taken against offenders.
Can I sms / e-mail my meter reading on a monthly basis?

Yes. SMS your account number (e.g. 831 2555 0391), meter number (e.g. 587356S) and your meter reading
as shown on your meter display (e.g. 76948 kWh). You are encouraged to sms your reading 5 days prior to
your account date (refer top right hand corner of sample account - pg 10). Note: Standard SMS rates apply.
You may also e-mail as per above to: [email protected]
39
What can I do if I suspect my meter is faulty?
If you suspect that your meter reading is not in accordance with your consumption as a result of a meter fault,
you may request for a meter test to be carried out. This process is subject to a meter test fee. Please contact
one of our customer service centres for further advice and information.
Can I change to a prepaid meter?

Yes. You would need to ensure that a prepayment token vendor is suitably located near you to prevent
inconvenience when you do run out of electricity. EThekwini electricity is continually expanding the number
of vendors within its area of supply. Please refer to eThekwini electricity’s schedule of connection fees and
charges for estimated costs involved with the change over.
Can I convert my prepaid meter into a credit meter?

Converting from prepaid to credit is possible provided that the relevant criteria is met. You would need to
apply for this changeover via the Customer Service centres. Be sure to carry your ID and proof of ownership.
Note: A deposit amount will be required in order for you to open up a credit electricity account
My meter is on the wall of my house. I would like to relocate the meter to a point on my
boundary. What must I do?
The first step is to employ the services of a registered electrician. The electrician will be responsible for
assessing your requirements and making an application on your behalf to the Municipality for a meter relocation.
The application must include a proposed meter position at the boundary point.
Once received, the Municipality will assess the application and confirm the meter location or advise otherwise;
Once finalised, a proforma invoice will be sent to you detailing the costs involved;
Once the costs have been paid, the electrician must carry out the electrical work within your boundary and
provide a meter card to the Electricity Department confirming that the site is ready for the meter relocation;
Once the meter card is received, the depot will arrange for the meter relocation. Upon completion, the electrical
contractor must test the new connection and issue an electrical certificate of compliance to the Municipality.
Can I have more than 1 meter / connection points for my property?

Electricity connections are allocated per approved section of your property. Your approved plans will confirm
the number of sections and in turn the number of connections/meters allowed.
I would like to install a private meter (s) on my property to monitor electricity usage?
Meters installed beyond the main municipal meter are allowed, however these installations must be
carried out by a suitably qualified electrician without interfering with the main meter. You must receive
an electrical certificate of compliance for all work carried out.
What happens when I am not at home and my meter needs to be read?

If the meter reader is unable to access your property to conduct a meter read, he will leave a note and a
postage paid meter card for you to populate with your meter reading. You may also contact the meter reader
and make arrangements for the meter to be read at a suitable time. Regrettably if no response is received,
a disconnection order may be issued and your supply may be terminated. We encourage customers to work
with our staff in reading meters as this ensures that you receive an accurate account for the electricity that
you consume.
Accounts
How is my account calculated? (Not applicable to industrial & time of use tariffs)
Your account is billed on a periodic cycle. You will have a start reading and an end reading. The difference
between the two is your electricity usage for that period. Your usage is then multiplied by the tariff rate to
arrive at a rand value.
Example Start reading - 1st = 1 456 kWh

End Reading - 30th = 2 000 kWh
Usage for 30 days = 544 kWh
Total electricity account for period = 544 x 141.90 / 100 + 14% (VAT) = R 880.00
Please refer to page 10 for a sample electricity account and further explanations
How to calculate the cost of operating an appliance - (single phase)?

In order to calculate the cost to operate an electrical device, the following is required:
Appliance wattage rating - Hours of operation - Tariff rate per kWh
Example: The cost to operate a 20 Watt light bulb for 12 hours a day for 30 days is calculated as follows:
APPLIANCE WATTAGE RATING / 1000 x 12 HOURS x 30 DAYS x TARIFF RATE + VAT = TOTAL PM
(20 / 1000 x 12 x 30 x 141.90 / 100 + 14% (VAT) = R11.65 per month).
Please refer to page 9 for typical household appliance ratings and average monthly costs of operation.
What should I do if I do not receive my electricity account?

In the unlikely event that you do not receive your electricity account, please call 031 324 5000. You could also
visit one of our customer service centres to query the outstanding amount for payment and request a copy
of the current invoice if required.
Why do I have to pay a deposit?

A deposit is held to ensure that any payment shortfalls on your account can be recovered. Typically a holding
deposit should be adequate to cater for a payment shortfall of 2 months. Where your consumption increases,
your deposit amount may be increased. The deposit criteria is managed in line with the credit control policy
of the city.
How do I terminate my account?

Account terminations can be done at any one of our customer service centres or the process can be triggered
by emailing: [email protected]
You would need to submit the following documents:
Termination request by Tenants Termination request by Owner

ID Copy ID Copy
Details of the property owner Details of the new property owner
Signed letter confirming termination Signed letter confirming transfer from attorney
Contact details Contact details
41
How do I change my postal address?
Changes to postal details can be actioned at any one of our Customer Service centres or the process can
be triggered by emailing: [email protected] State within the email the following:
Account details
Current postal address
Proposed new postal address
How can I query my account?

Account queries are handled by our Revenue department. They can be contacted via the following methods:
Telephone: 031 254 5000
Email: [email protected]
How often am I billed?

You will be billed for electricity on a monthly basis. Your meter is read on a quarterly basis and this reading
is used to create an estimate monthly consumption profile. As further readings are taken, estimates are
reserved and you are billed for your actual consumption.
Electricity Tariffs
How do I select an appropriate tariff?
NEW CUSTOMER
RESIDENTIAL What type of BUSINESS

customer are
you?
1 Phase 3 Phase Single Single? Multi

Phase? Multi
Rate?
Prepaid Credit ? Credit Scale 3 Scale 1 < 100kVA > 100kVA

Prepaid? KVA?
Scale 8 Scale 4 CTOU ITOU
When do electricity tariffs increase?

Municipal electricity tariffs increase on 01 July each year.
Who regulates the electricity prices and tariff structures?

The tariff rates and the tariff structures are regulated by the National Energy Regulator of South Africa (NERSA)
prior to municipal implementation. Tariff rates and structures are designed in line with NERSA's guidelines.
Do electricity prices vary in summer and winter for residential customers?

No. Residential customer tariffs are not seasonally differentiated at this stage. Residential customers pay a
flat rate energy charge per kWh irrespective of when the energy is consumed.
If there is no increase in prices for winter, why does my electricity account increase in
winter?
The tariff rate is constant however your consumption is probably increased during winter. Increased consumption
amongst others reasons could be as a result of the following:
• Increased use of electric heaters for warming up your home
• Longer water heating times (more electricity usage) as a result of a colder water intake into the geyser
Is it cheaper to buy electricity on a (residential) pre-payment or credit tariff?

The electricity tariff rate for residential credit and prepayment tariffs are exactly the same.
Are the electricity tariffs the same for all customers in eThekwini?
There are different tariffs available for different customer categories (i.e. Residential, Business, Industrial)
however all customers have access to the same suite of tariffs and rates. The tariff rates are not geographically
dependant within eThekwini.
43
Free Basic Electricity
Do I qualify for free basic electricity?
Free basic electricity is aimed at the indigent population of Durban. If your are indigent and use < 150 kWh per
month, you are eligible. If you already have a prepayment meter and if you do qualify, then thanks to our online
vending systems, you are automatically a beneficiary of Free Basic Electricity (FBE). The second 20 digit number
on your purchased token is the free allocation of units. You will need to collect this in the month that it is valid
for.
Note: There is no carry over of monthly FBE tokens.
How does the free basic electricity tariff work ?(Pre-Payment ONLY)
The free basic electricity tariff was designed to assist the indigent customer category. An indigent customer
that consumes less than 150kWh per month (calculated on previous history) will be eligible for 65 kWh of free
electricity per month. The free energy tokens cannot be accumulated and must be collected on a monthly
basis. Please note that tokens are specific to the meter.
Why is it that some months my token has two sets of numbers and some not?
The two sets of numbers on your token means that you consumed an average of 150 kWh or less and therefore
you qualify for FBE. The first set of 20 digit numbers is the purchased token, whilst the second set is your
FBE allocation of 65 kWh. The absence of a second set of 20 digit numbers indicates that you have either
collected your FBE for that month or that you have exceeded an average of 150 kWh over the previous months
and that you are no longer eligible. Once your average consumption drops below 150 kWh, you will automatically
re-qualify for FBE allocation.
Can I collect my FREE electricity token in a month where I am not buying electricity?
Yes, provided that your average historical consumption is less than 150kWh. You would need to produce your
prepayment card at your nearest vendor to collect your free issue.
I have tampered with my meter, will I still be eligible for FBE?

Customers found to be tampering will be immediately disqualified from receiving FBE. A full connection fee
and estimated charges will be raised to their account and handed over to Debt Collection for the recovery of
all outstanding amounts. Customers could also face criminal prosecution for theft.
Report Faults
How to report an electricity outage or fault?
The electricity Unit has established a contact centre that is available 24 hours a day, 7 days a week to capture
and process your queries. Electricity outages and faults can be lodged with the contact centre.
Telephone : 080 1313 111 (Toll Free - Landline only)
SMS : 083 700 0819
Email : [email protected]
Be sure to obtain a reference number from the operator when logging a fault. This can be used to track the
status of your query.
Note: Restoration times vary considerably and are dependent on the nature of the electrical fault incurred.
In instances where alternate circuits are available, your electricity supply will be restored within a short period
of time. Where alternate circuits are not available, your restoration time will be dependant on the fault repair
time.
How to report a street light fault

Street Lighting faults are captured by our contact centre. Please ensure that you provide the operator with
as much information as possible; ensuring that the faulted street light / circuit can be easily located.
Relevant information should include the following:
1. Street name / closest address to pole
2. Pole number if available
3. Description of fault
Note: Be sure to obtain a reference number from the operator when logging a fault. This can be used to track
the status of your query and all related remedial activities.
How to report unsafe electrical conditions

The municipality abides by stringent health and safety standards. In the event that you spot an unsafe condition
or an electrical hazard, please notify us immediately via our contact centre. Our trained operators will arrange
for the necessary emergency personnel to be dispatched so that corrective action can be implemented.
How to verify municipal staff and official work carried out on the network?
A call to our contact centre will offer you the opportunity to verify municipal staff and contractors. The contact
centre is updated daily with the relevant work sites and can easily confirm the work being carried out as well
as the employees tasked to do it. If you are suspicious of activities being carried out or the personnel on-site,
please don't hesitate to contact us. Should we not be able to verify a team or their related work, we will dispatch
security for further investigation.
What do I do if I get a code 30 error on my prepayment meter?

A code 30 error cannot be reset by yourself. Please report this error to the contact centre and our fault teams
will respond and rectify the error code.
45
How to report theft of electricty and infrastructure?
The Municipality requests that the public be vigilant and report suspicious activities to the contact centre on
080 1313 111 (Toll Free - Landline only).
The Criminal Matters Amendment Act is now in force, creating far harsher sentencing and bail conditions for
people who damage/steal infrastructure for services.
There are minimum sentences for first-time copper thieves of three years, and a maximum 30 years for those
involved in instigating or causing damage to infrastructure.
Load Shedding
What is load shedding?
Load shedding is a controlled manner of reducing load when the demand for electricity is reaching the
maximum supply capacity. Should the demand not be reduced, the national electrical grid will become unstable
and is at severe risk of a total collapse. Load shedding schedules are drawn up to ensure a controlled, fair
and transparent manner of reducing load. The load shedding schedule can be found at www.durban.gov.za.
Is load shedding a last resort to reduce demand and maintain network stability?
Yes. Simply explained, the supply and demand of electricity has to be in constant balance. When the demand
approaches the supply and threatens to exceed it, the national system operator calls for all power stations
to operate at full capacity and implements demand side load reduction measures.
For example:
Supplemental Demand Response - Eskom will ask qualifying participants to reduce loads
to assist in lowering the total electricity demand on the
national grid. In return participants will receive financial
compensation for the energy not consumed during this
period.
Load Curtailment - Eskom and municipalities will request qualifying large

power users to reduce loads.
Should the load reduction measures prove unsuccessful, then the system operator would have no choice but
to initiate load shedding to stabilise the electrical grid.
How will I know if there is load shedding?

Unfortunately the decision to load shed is based on the current status of the national electrical grid, therefore
advanced notification to load shed is not always possible. The Municipality will, however, make every effort
to ensure that its customers are aware when a request to load shed is received from the system operator.
Up to date information will be provided via the radio and newspapers. The website will also be updated and
will contain the latest load shedding schedules. Visit www.durban.gov.za or contact 080 1313 111 for further
information.
What can I do to avoid load shedding?

Every effort to reduce your electricity consumption and conserve electricity will reduce the risk of load shedding.
The collective efforts of all citizens can significantly help relieve the stressed electrical grid and prevent the
possibility of load shedding. Remember: EVERY WATT COUNTS! ! !
47
Notified Maximum Demand Rules (NMD)
How does the notified maximum demand rules work?
When you exceed your notified capacity (kVA) as reserved for you by the Municipality, you will be charged
based on the exceedance. This will increase your monthly Network Access Charge (NAC) by the Exceeded
Network Percentage (ENP). The ENP is calculated as the percentage difference between Maximum Demand
and Notified Maximum Demand (NMD).
Does NMD rules apply to me?

The NMD rules will apply to all customers consuming electricity on the Industrial Time of Use (ITOU) tariff
structure as of 1st July 2014.
How can I avoid breaching the NMD rules penalties?

By ensuring that you do not exceed your contracted NMD and by requesting an increase prior to increasing
your NMD. This can be achieved by applying for an increase of your NMD at your local customer service
centre.
How to apply for an increase in NMD
Customers need to fill in the ‘ application The Planning Department will analyse and
for electrical connection form’ and submit determine if there is available capacity.
the document to customer services. A quotation will be created if additional
charges apply.
Upon payment of charges (if any) and acceptance Customers need to provide a meter card,
of the terms & conditions of the increased supply; confirming that the necessary work on their
the application will be finalised. side has been completed. Once received,
the depot will action the job. Customers then
need to lodge a valid COC for the increased
supply.
The Notified Maximum Demand will then be adjusted after approval at the start of the next financial
month.
DUDLEY
PRINGLE
Z IMPONDWENI
TONGAAT
MAMBUNDWINI INANDA
WATERLOO
NORTHERN UMDLOTI BEACH
PHOENIX
CATO RIDGE BESTERS CUSTOMER

DRUMMOND SERVICE CENTRE
KWANYUSWA KWAMASHU
EMBO UMHLANGA ROCKS
NORTHERN CUSTOMER
CENTRAL SERVICE CENTRE
BOTHAS HILL
CLAREMONT
MPUMALANGA HILLCREST
WESTVILLE
SPRINGFIELD
GILLITTS
PINETOWN CUSTOMER
SHONGWENI SERVICE CENTRE DURBAN CUSTOMER
SERVICE CENTRE
CATO MANOR
Z WELIBOMVU QUEENSBURGH
AREA UMLAZ I
BRUMONT SOUTHERN BLUFF
UMBUMBULU
ISIPINGO CUSTOMER
UMBOGINTWINI
SERVICE CENTRE
ADAMS
MISSION
ILLOVO
INDIAN OCEAN
UMGABABA
MAGABENI ETHEKWINI ELECTRICITY AREA OF SUPPLY
N
OLD DURBAN METROPOLITAN BOUNDARY
UNICITY BOUNDARY

D. 2017 - 2018 Tariff Booklet

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ELECTRICITY

Description Tariff Increase Amount

Residential Customers Free Basic Electricity customers 1.88%

Business and General Scale 10, 11 1.88%

Commercial TOU Minimum Demand Charge of

*Residential TOU RTOU (Not Active) 1.88%

Industrial TOU Note: Customers 1.88%

Note:*RTOU - The implementation of this tariff is dependant on the successful

Obsolete Tariffs & Discontinued Tariffs

Description Tariff Increase

Schedule of Connection Fees and Charges

A full breakdown of the tariffs is available at http://www.durban.gov.za

1. IMPORTANT ELECTRICITY CONTACT NUMBERS

SMS Number (Meter Reading/Enquiries) 083 700 0819

Streetlight Faults 080 131 3111

E-mail: [email protected] (for all enquiries)

2. CUSTOMER SERVICE CENTRES

Pinetown: Pinetown Customer Services 031 311 6295/6

Besters: Bester’s Customer Service 031 311 6945/6

CUSTOMER SERVICE (BULK) 031 311 9285/6/7

Obsolete & Discontinued Tariffs

Obsolete Large Power User Tariffs

SCHEDULE OF CONNECTION FEES AND CHARGES B 24 - 35

FREQUENTLY ASKED QUESTIONS C 36 - 48

FREE BASIC EMBEDDED

Scale 3 Scale 4 Scale 8 Scale 9 Scale 12 Scale 15

STATISTICAL DATA ELECTRICITY PRICE INCREASES (%)

Energy Charge Energy Charge

Energy Charge (c/kWh) 141.90 Energy Charge (c/kWh) 141.90

RESIDENTIAL PREPAYMENT TARIFFS

Energy Charge Energy Charge

SINGLE PHASE - SCALE 12

Energy Charge (c/kWh) 92,21

RESIDENTIAL TIME OF USE (RTOU) NOT ACTIVE

Energy Charge (Non-Seasonal c/kWh) Service Charge

Energy that ENERGY IMPORTED

Energy that ENERGY EXPORTED

(Prices exclude VAT)

Metering A bi-directional meter will be required for this tariff.

ITEM Electrical Hours Days kWh Monthly

Total cost = Kilowatts (Rating) x Hours of use x Per unit charge

PAYMENT OPTIONS AND IMPORTANT

REFERENCES ACCOUNT DETAILS AMOUNT This Amount

The meter LESS ESTIMATED CHARGES You have

This is the final

BUSINESS & GENERAL TARIFFS

CREDIT PREPAYMENT OBSOLETE DISCONTINUED

Scale 1 CTOU Scale 10 scale 11 Scale 002/021 Scale 5/6/7

OBSOLETE & DISCONTINUED TARIFFS

(Prices exclude VAT)

Energy Rates (c/kWh) High Season JUNE - AUGUST

HIGH SEASON VS LOW SEASON ENERGY RATE

than 100 kVA only. 200

150 Low Season

the right to migrate the

Service Charge Energy Charge

Service Charge (R) 209,68 Energy Charge (c/kWh) 160,24

Concession No service charge is applicable for religious buildings.

BUSINESS & GENERAL PREPAYMENT TARIFFS