Driving Business with Visibility

Emotional Intelligence
Suriapragaseam.
Learning and Development Executive
Agenda (1 Day Session )
Penang

Day 1

08.45 AM: Registration

09.00 AM: Emotional Intelligence Overview
09.15 AM: Ice Breaking
09.30 AM: Quiz
09.45 AM: Introduction to Emotional Intelligence
10.00 AM: Terminology 1
11.30 PM: Break
11.40 PM: Terminology 2
01.00 PM: Break
02.00 PM: Terminology 3
02.45 PM: Terminology 4
03.30 PM: Break
03.45 PM: Terminology 5
04.30 PM: Terminology 6
05:30 PM: Q & A Session
05:45 PM: Short Film Presentation
06.00 PM: End of Session
Emotional Intelligence Here’s What You Will Learn
Emotional Intelligence is the aggregate of abilities,
Course Overview competencies and skills that represent a collection of
knowledge meant for coping with life effectively. Thus it
is closely related to the personal and professional
growth of the individuals who have to make decisions
under stressful and difficult situations.
Trainer Profile

Education:

Bachelor In Education (TESL), Management and Science

University

Experience:

Suriapragaseam is the Learning and Development Executive of

Nexent Sdn. Bhd.(Skymind)

An enthusiastic person who now hubs training and development

plans, conducts, and administers programs that train employees

SURIAPRAGASEAM and improve their skills and knowledge through soft skills
Learning & Development Executive
training and coaching as part of their learning process in the
Nexent
corporate world and as well facilitating employees to achieve
[email protected]
excellence, integrity, professionalism in the workplace.
Learning Outcome

1. Define the benefit of Emotional Intelligence.

2. Explain the 5 core skills required for Emotional Intelligence.

3. Describe the right behavioral attitude of communication.

4. Discover how to communicate in an emotionally intelligent way.

5. Show empathy in a wide range of situations.

6. Identify how their emotions affect their behavior and performance.

Content

Terminology

01. What is Emotional Intelligence?

02. Five Key Elements of Emotional Intelligence.

03. Emotional Intelligence in Multitudinous Perspective.

Content

Terminology

04. The Forum of Discussion.

05. The 4 Branches in Emotional Intelligence.

06. Personality Test and Self Assessment.

Ice Breaking Session
How Emotionally Intelligent Are You? (Quiz)
Introduction

A Brief Introduction to Emotional Intelligence

 Introduction to Emotional Intelligence

Emotional intelligence is a range of abilities, self-awareness, emotional self-management, empathy, social skills. Women tend to be better than men on average

at empathy, particularly emotional empathy, sensing in the moment how the other person is feeling and also, at social skills, at keeping things feeling good

between people in a group. Men, on the other hand, tend to be better on average at self-confidence, particularly in groups, and at managing distressing

emotions.

DANIEL GOLEMAN:

Daniel Goleman is a psychologist, lecturer, and science journalist who has reported on the brain and behavioral

sciences for The New York Times for many years. His 1995 book, Emotional Intelligence (Bantam Books) was on

The New York Times bestseller list for a year and a half.

Introduction to Emotional Intelligence by Daniel Goleman.

Introduction to Emotional Intelligence
Terminology 1

What is Emotional Intelligence?

Terminology 1: What is Emotional Intelligence?
Terminology 1: What is Emotional Intelligence?

● Emotions were the first to form within the

brain.
01 Did you know that
● Found within all 3 layers of the brain.

● Emotional intelligence is a person ability to

02 Did you know that understand their own emotions, others and

act appropriately.

● Emotional Intelligence never stops growing.

● Its evolution of Emotions.

03 Did you know that
● Life begins with a start of a course.

To understand more in a simple manner about developing Emotional Intelligence. Let’s vibe through the Animation of Emotional Intelligence.
What is Emotional Intelligence?
What is Emotional Intelligence?

Intrapersonal intelligence + Interpersonal Intelligence = Emotional Intelligence

1 Emotional Intelligence 2 Intrapersonal Intelligence 3 Interpersonal Intelligence

Is a term used to describe the various Being intelligent in identifying our own Being intelligent in identifying the

competencies that are essential for thoughts and feelings (self-awareness) thoughts and feelings of others and

building, developing, and managing and being effective at dealing with those between others (other awareness) and

relationships. thoughts and feelings being effective in how we tailor our

(self-management). actions to work with others most

appropriately(relationship

management).
Emotional Intelligence

Emotional intelligence Emotional intelligence Emotional intelligence

is not about being nice all the time. is not about being “touchy-feely.” is not about being emotional.

It is about being Aware of your feelings, Being smart with

honest. and those of others. your emotions.
Would You Like to Know what is Emotional Intelligence is all about?

Let’s Watch a Video about Emotional Intelligence.

Emotional Intelligence is an individual’s ability to

understand and use one’s own emotion and
others.
Emotional Intelligence
Emotional Intelligence
Quotes of Emotional Intelligence

“Emotions are Fragile. Keep it Agile.

Avoid Bile,while Life is a Mile of File

with Emotions that defines You”

Think before you act.

All Emotions have a Price,

And it’s Better to be Wise,

Think Twice as Emotions Arise.

Personal Benefits Of Emotional Intelligence
A Real Life Event of Outburst : Is this Emotionally Intelligent?
Johnny Mac - Emotionally Intelligent?
Johnny Mac - Emotionally Intelligent?
Aristotle Quotes On Emotional Intelligence

“Anybody can become angry – that is easy, but to be angry with the right person and to the right degree and at the

right time and for the right purpose, and in the right way – that is not within everybody’s power and is not easy.”

“Happiness depends upon ourselves.”

Aristotle
The good news is: Emotional Intelligence can be developed. (Let’s Discuss)

How well do you cope in a How often is your moods

crisis? changing?

Do you understand others

and empathize?
Are you able to...

1) Recognize your emotions?

2) Understand what your emotions are telling you?

3) Realize how your emotions affect people around you?

4) Understand what others are feeling?

Terminology 2

Five key Elements of Emotional Intelligence

Terminology 2: Five Key Elements of Emotional Intelligence
Self Awareness
 Self Awareness Activity

Brainstorming Activity.

● When someone pushes me, I feel ______________.

● When I make a mistake, I feel ______________.

● When I finish a project, I feel _______________.

● When I help someone and they say thanks, I feel _____________.

● When someone calls me a name, I feel ______________.

● When someone won’t share with me, I feel ______________.

● When someone will share with me, I feel _____________.

● When someone smiles at me, I feel ___________.

● When I get a snack I didn’t expect, I feel ____________.

1) Self Awareness

Self awareness includes recognition of

03 our true personality,strengths,

weaknesses,likes and dislikes.

The ability to recognize and

understand personal moods and

emotions and drives, as well as their

effect on others.
01 02
Developing self-awareness can help

us to recognise when we are stressed

or under pressure.
Are you aware of your emotions and feelings as they arise?

If you let your emotions control you,

you might end up doing something that you will regret.

How to Develop Self-Awareness

● Be mindful of the present moment - what’s going on in your mind and body.

● Pay attention to physical signs of the body.

● Observe mental images.

● Listen to self-talk (reframe negative to positive).

● Know your strengths and weaknesses.

● Keep a journal - write about and analyse the emotional situations you experience from day to day.

Remember, no matter what the situation, you can always choose how you react to it.
Self Awareness Activities

● Think about a feeling or emotion you have had recently. Choose one that is somewhat disruptive or challenging. Perhaps you have been feeling

frustrated, angry, or worried. Describe the feeling or emotion.

● Watch a movie or a television show. Notice the emotions you experience in the course of your viewing. Notice if these emotions change during the

program and if they stay with you after the program is over. Think about why you felt the way you did.

● If people remark on your appearance, saying that you look angry, upset or sad, don’t dismiss their comments. Could they be right? What are you

feeling? What signals are you sending with your behavior?

● When you walk by a mirror, catch a glimpse of your facial expression. What might a person who saw that expression assume you were feeling? Does

it in fact reflect what you’re feeling at the time?

Practicing Self - Awareness

❏ Awareness of our own emotional states is the foundation of all the Emotional Intelligence skills.

❏ Learn to “tune-in” to your emotions – they can give you valid information about your responses to stressful situations.

❏ Recognize the importance of emotions even in “technical” fields.

Self Reflection

● A heartwarming family film sharing themes of love, acceptance, and having a positive self-image.
How Self Awareness Solve Problems

● Self awareness are Vital in solving problems too.

Self Regulation
 2) Self Regulation

The ability to control or redirect

03 disruptive ideas and moods, and the

propensity to suspend judgment and

Flexible and able to adapt well to to think before acting.

change. Precise in managing conflict

and diffusing tense or difficult

situation.
01 02

Self-regulation is all about expressing

your emotions appropriately.

The Purpose of Self Regulation : Master Your Emotions
Self Regulation is the Core

● Self-control is Strength.

● Calmness is mastery.

● You have to divert to a point where your mood doesn’t shift based on the insignificant actions of someone else.

● Don't allow others to control the direction of your life.

● Don't allow your emotions to empower your intelligence.

How to develop Self Regulation?

Self Regulate yourself at a better pace.

● Learn how to manage or dominate different emotions.

● Modulate/Sync through logic.

● Define your Values.

● Practice being calm- deep breathing, express negative emotions on paper.

● Hold yourself accountable- responsibility for your actions and behaviors.

Self-regulation is all about staying in control. Always Think Before You Act. You’re the Master of your Mind.
Master Your Mind and Emotions
Self Regulation Activities

● Describe what motivates you at work. What do you find exciting? Fulfilling?

● What makes you want to go to work every day?

● Imagine you are in verbal argument with a person who is cursing you with bad words and inappropriate verbal behavior. What

would you do to overcome this issue?

● Think of the responses you make to events and situations. Select ones that are challenging or troublesome for you. For example,

something you did that made you think “Why did I do that?
 Practicing Self Regulation

Accept Be aware of, and

Learn to reframe
responsibility for learn to manage,
stressful situation
choosing your your own
into ones that are
emotional emotional
challenging.
responses. “triggers”.
 Use Awareness to Self Manage

Self Management : Ability to use awareness of your emotions to stay flexible and positively direct your behavior.
 Emotional Triggers

What are the triggers that that make you want to blow an emotional gasket (seal) ?
Motivation
3) Motivation

“A passion to work for internal reasons that go beyond money and status which are external rewards, such as an inner vision of what

is important in life, a joy in doing something, curiosity in learning, a flow that comes with being immersed in an activity. A propensity

to pursue goals with energy and persistence.” Peter Salovey and John Mayer in 1990. Later in 1995, Daniel Goleman

Hallmarks include a strong drive to achieve, optimism even in the face of failure, and organizational commitment.
Motivation is Vital

A passion to fulfill their own Motivation is the process that initiates,guides ,

inner needs and goals. It's and maintains goal-oriented behaviors. It is

all about the experience what causes you to act, whether it is getting a

flow from being totally in glass of water to reduce thirst or reading a

tune with an activity, and book to gain knowledge.

pursuing peak experiences.

How to develop Self Motivation

Celebrate achievements, even small wins.

Instill Self-Discipline.

Set long term goals.

Be optimistic and look for the good in any situation.

Think about why you do what you do.

How to Enhance Motivation

Avoid overusing extrinsic rewards.

Celebrate your results.

Focus on setting small, measurable goals.

Self-Discipline.

Introduce challenges to keep things interesting.

Set goals to help build intrinsic motivation.

Work with a friend or co-worker to find accountability.

How to Enhance Motivation
 The Power Of Attitude - A Powerful Motivational Speech By Dr. Myles

Motivation is all about our internal desire to accomplish something that is important to us. This motivation (desire) makes us take action. Motivation is an unmet

need that we want to satisfy; it’s about a goal that we want to fulfill.

Believe

In

Yourself The Bubble of Motivation is in

“YOU”

Define Your Own Bubble

The Power Of Attitude
 Practicing Self Motivation

Recognize that emotions affect your performance.

Identify your “explanatory style.” When a setback strikes, resist asking “what’s wrong with me?” Instead, ask “what can I fix?”

Work to achieve your “flow state,”(a state of mind in a person fully immersed) being in the moment with work tasks.
 The Power Of True Motivation- Its Built for the Better.

Let's watch the most Inspirational value of True Motivation and How Its Built for the Better.
 The Power Of True Motivation- Its Built for the Better.

Let's watch the most Inspirational value of True Motivation and How Its Built for the Better.
Empathy
4) Empathy

The ability to understand how others are feeling.

Involves your responses to other people.

EMPATHY

The effort towards other people as part of your true concern.

Empathy is the ability to communicate (send and receive messages) and

lead by understanding other’s thoughts, views and feelings.

 How to develop Empathy? Let’s assess ourselves

Put yourself in someone else's position.

Pay attention to body language.

Respond to feelings.

Use active listening skills.

Empathy is the ability to identify with and understand the wants, needs, and viewpoints of those around you.
Developing Empathy

Be willing to share your own feelings.

Engage in a cause such as a community project.

Listen to other people.

Talk to new people.

Try to imagine yourself in someone else's place.

Developing Empathy
Role Play Scenarios ( Empathy)

1. Your friend in a workplace is suffering from a bad Indigestion.

2. Your boss was mad at you for something you didn’t do. How would you react?

3. Your friend fell and hurt themselves.

4. Your colleague has no cash to purchase his/her food for lunch, during financial crisis.

5. Your work mate is lost in her task and project.

6. You notice a homeless person as you walk through the office main tower.

7. Your friend feels so demotivated by his colleagues.

8. You notice a person on crutches struggling to open a door while entering the office.

9. A friend of yours had their pet dog die while he was in the office working.
Social Skills
 5) Social Skills

“Being able to interact well with others is another important aspect of emotional

intelligence. Having strong social skills allows people to build meaningful relationships

with other people and develop a stronger understanding of themselves and others.”

This area deals with your ability to steer your relationships and navigate social
Social Skills
situations. It doesn’t mean controlling others, but understanding how to get where you

want to be with other people. That might mean conveying your ideas to co-workers,

managing a team, or dealing with a conflict in a relationship.

Social Skills : Types of Communication
 How to Develop Social Skills

Improve your Communication Skills

Learn how to deal with conflict

Build up self confidence

Give praise when it’s earned

Those with strong social skills are typically team players.

They can manage disputes, are excellent communicators, and are masters at building and maintaining relationships.
 How to Improve Social Skills

Ask open ended Practice good eye Show interest in others and

questions. contact. communicate.

Find icebreakers that will Practice your social Watch your body language

help start conversations. skills. and improvise.

Notice other people Practice active listening. Engage with others.

social skills.
 Social Skills Team Building Game

Snake and Ladder Game

This is a great way of looking back on an experience and helping participants connect the learning whilst playing a fun and familiar game.

The purpose of this game to observe and assist participants in a game where they need to bond,communicate and understand different type of issues while

playing and how to handle those situations effectively.

Equipment Required: Snake and Ladders board game (or any other similar game).

Group Size: 6-8 (for groups with more than 8 people, split into smaller sub-groups of 2-3 people).

Total Time: 15-20 minutes.

 Thoughts of the Wise

If your emotional abilities aren’t in hand, if you don’t have self-awareness, if you are not able to manage your distressing emotions, if you can’t have empathy

and have effective relationships, then no matter how smart you are, you are not going to get very far.

1. “There are certain emotions that will kill your drive; frustration and confusion. You can change these to a positive force. Frustration

means you are on the verge of a breakthrough. Confusion can mean you are about to learn something. Expect the breakthrough and

expect to learn.” — Kathleen Spike, Master Certified Coach

2. “There is no separation of mind and emotions; emotions, thinking, and learning are all linked.” — Eric Jensen

3. “Use pain as a stepping stone, not a campground.” —- Alan Cohen

4. “We are dangerous when we are not conscious of our responsibility for how we behave, think, and feel.” -— Marshall B. Rosenberg
Terminology 3

Emotional Intelligence in Multitudinous Perspective.

 Terminology 3: Let’s Develop Emotional Intelligence

Think of an experience that was particularly stressful for you in your life.

Visualize removing yourself from the situation.

Answer the following:

● What did you do well? What worked?

● What didn’t work?

● What were you feeling? Were you aware of how you were feeling at the time?

● How did you feel about yourself? Did you have courage and faith in your abilities?

● Did your emotions influence the way you thought about yourself? others involved?

● What do you think the other person was feeling? Is it uncertain or did they state their feelings to you?

● Was there open dialogue? Did you, respectfully, speak up for yourself while allowing the other to contribute to the conversation? Did you and the other

person keep a respectful tone?

 Emotional Intelligence Pace of Terminologies

As Emotional Intelligence paces through the track in innumerable Terminologies, let’s grasp, acknowledge and apply the method/ techniques to deal with :

❏ Different Personality Types (Difficult people)

❏ Stress Management

❏ Improving Emotional Intelligence with Neuroplasticity

❏ NLP (Neuro, Linguistic and Programming)

❏ 6 Seconds Modal

❏ 10 ways to Master your Emotions with Emotional Intelligence

❏ PsychTest of Emotional Intelligence

 Dealing with Different Personalities (Difficult People)

In everyday life and situations, we are all dealing with different characters and personalities.

So how to do we deal with difficult people?

5 tips for working with difficult people

You can’t bring your best to work if others are bringing you down.

1. The person who is out to get you - deliberately causing another person problems.

2. The gossip - “Gossips and busybodies love to talk about others behind their backs, put them down, and spread harmful rumors”.

3. The introvert- shy, reticent person who are comfortable focusing on their inner thoughts and ideas, rather than what's happening externally.

4. The egomaniac- Narcissistic people value control and power, and they lack empathy.

5. The highly opinionated- the one with all types of Positive and Negative feedback personality.
 How to work with anyone? 5 Tips

Of course, difficult co-workers and situations take many different forms. If none of these personas match up with the specific person who’s pushing your buttons

at work, read on for tried-and-true advice for working with anyone.

Those 5 tips which are beneficial to implement are:

1. Focus on the behaviour, not the person.

2. Find your mindset sweet sport.

3. Try the power of “Positive NO”.

4. Pause and control your emotions.

5. Get to know your enemy.

 Stress Management

As humans we pace by our daily life dealing with all types of situation and difficult people and handling stress is another base of obligation.

Dealing with People and different Personalities can be Stressful right. So, let’s Understand What is Stress?

Stress arises when we Stress is a generalized term our body’s threat

perceive a high level of response, physical effects include activation of

threat, challenge, or risk the adrenal system, closing of capillaries at our

without sufficient extremities, shutting down of bodily systems

resources or support. for long-term health and secretion of emotion

neurohormones to make us more volatile

(prone to fight, flee, freeze) and less calm.

Stress Management

35% of people globally and 92%

Malaysians have admitted to

Stress Can be When stress rises, we become more
experiencing some level of stress. A
Debilitating volatile and are likely to overreact being
YouGov survey of 665 Malaysians
(Fatigue) too defensive, too hostile or self
employed in full-time jobs. About two
destructive.
in ten 23% feel a little stress, while

47% felt somewhat stressed and 23%

felt very stressed.

 Stress Management

What is Stress Management and how does Emotional Intelligence help?

Stress management means learning about the triggers of distress and establishing healthy ways to counter those triggers. Many stress factors (see below) are

emotional, and so developing more emotional intelligence is a key aspect of stress management.

Key Contributors to Stress

● Dysfunctional workplaces.

● Uncertain future including climate change.

● Lack of sleep & exercise.

● Loneliness / social isolation & disconnection from

nature.

● Lack of meaning & purpose.

Brainstorm and Discuss Stress Management

● List of all the things that makes you Stressful and Agitated.

● Rate your Level of Stress from 1 to 10 from Before Visualizing and After Visualizing the stressful situation.

Moderate level of stress is optimal for

maximum performance. Staying in this High stress. Change in
The low level of stress in a
state can for more than 4 hours can behaviour and stress reduction
relaxed state.
cause accumulated fatigue and other are required ASAP.
physical stress symptoms.

● Participants can spend some time to visualize moments where one of the stressful triggers happened and reverse the situation by using Emotional

Intelligence skills and elements to overcome a stressful situation that triggers.

Relieve your Stress with ORIGAMI
 Pop it Out - Balloons

Each participants will be given 2 Balloons to blow those balloons.

These 2 balloons will be categorized into 2 categories which are Positive and Negative.

1. Participants will have to blow their balloons according to the categories stated which is/are Positive (happy/peaceful moments) and Negative

(stressful moments).

2. Participants need to mark their balloons, which is/are Positive and Negative with a marker pen and list down those moments specifically on each

balloons based on those 2 categories given.

3. The Positive balloons will be with the participants till end of the training session and explanation will be given.

4. Participants need to Pop their Negative Balloons as instructed by the trainer and explanation will be given.

5. Then Trainer can ask how they feel, and engage in a discussion about the different anxieties that build up before a person actually feels “stressed”.
 Stress Management- Sound Healing

Sound healing is an ancient practice that uses instruments to create a vibration that releases energy to ease the brain and bring harmony into the soul. It tends

to revive you to a state of mental, physical, and spiritual balance which brings peace.

Sound healing is a technique to reduce stress or tension. It aids the brain waves to the state of mindfulness.

Few benefits of sound therapy include:

● It increases employee productivity

● It helps to overcome depression

● Builds better emotional resilience

● Reduces absenteeism

● Creates a positive work culture

● Helps deal with anger management

Stress Management- Sound Healing
Improving Emotional Intelligence with Neuroplasticity
 NLP (Neuro-Linguistic Programming)

What is NLP ( Neuro-Linguistic Programming)

Now let us look at what is NLP?

NLP can be divided into Neuro, Linguistic and Programming.

Neuro is the brain and the central nervous system along with the 5 senses which are responsible to capture the subjective experience.

Linguistics is about how we code our thoughts in the form of a language. Your success in life depends on how well you communicate using your verbal and

non-verbal language.

Programming is about how we program the brain to enhance its potential to achieve one’s goals.
 NLP (Neuro-Linguistic Programming)

NLP is the “HOW” of Emotional Intelligence.

“Emotional intelligence is being able to recognise a wide range of nuanced emotions, and recognising them, being able to regulate them and put them in

perspective in a way that helps the individual move through life more easily”. – Elisabeth Stitt, Author, Parent Educator and Coach.

“Without [emotional intelligence] a person can have the best training in the world, an incisive, analytical mind, and an endless supply of smart ideas, but

he still won’t make a great leader”. – Daniel Goleman

In other words, Neuro-linguistic programming is a way of changing someone’s thoughts and behaviors to help achieve desired outcomes for them.
NLP (Neuro-Linguistic Programming)
 NLP (Neuro-Linguistic Programming)

What is NLP ( Neuro-Linguistic Programming)

 NLP (Neuro-Linguistic Programming)

What is NLP ( Neuro-Linguistic Programming)

How can we use NLP to build Emotional Intelligence?

Becoming more self aware

Change your state/feelings in an instant

Understanding the role of self talk

Implementing New Strategies to help you manage yourself better

Everyone has preferences

Building Empathy
NLP (Neuro-Linguistic Programming) Techniques and Tools
6 Seconds Modal
6 Seconds Modal
6 Seconds Modal
 10 Ways to Master your Emotions with Emotional Intelligence

Brainstorm and List 10 ways to Master your emotions with Emotional Intelligence.

● Form a group of 4 to 5.

● Discuss about the techniques and ways that would assist and enhance your area of expertise to master your emotions with Emotional Intelligence.
Psych Test Of Emotional Intelligence- The technique of Nicholas Hall
Terminology 4

The Forum Of Discussion

 Terminology 4: Forum of Discussion

Group discussion Questions: Let’s discuss with each other.

● What did you think first when you were told to share a difficult experience with another person?

● How did you manage to share it?

● How did you feel when you shared it with someone else?

● How did you feel after acknowledging and accepting your emotions?

● Does this exercise help with accepting how certain experiences make us feel and that it is okay to feel a certain way after negative experiences?

● Did you feel more at peace after accepting your emotions generated by your experience?
Terminology 5

The 4 Branches in Emotional Intelligence

Terminology 5: Understanding the 4 branches in Emotional Intelligence

Perceiving emotions: The first step in understanding emotions is to perceive them accurately. In

many cases, this might involve understanding nonverbal signals such as body language and

facial expressions.

Reasoning with emotions: The next step involves using emotions to promote thinking and

cognitive activity. Emotions help prioritize what we pay attention and react to; we respond
The 4
emotionally to things that garner our attention.
Branches

Understanding emotions: The emotions that we perceive can carry a wide variety of meanings.

If someone is expressing angry emotions, the observer must interpret the cause of the person's

anger and what it could mean.

Managing emotions: The ability to manage emotions effectively is a crucial part of emotional

intelligence and the highest level of Self-Control.

Signs of Emotional Intelligence

● The feelings we experience greatly affect our lives.

● People who are aware of what they’re feeling and why they’re feeling it have a clear understanding of what they need to get out of a certain situation.

This is why it’s easy for them to communicate in an assertive manner while not coming across as aggressive.

● If you want to become a better friend, colleague, partner, parent, and even leader, you should learn more about the traits of emotionally intelligent

people.

● Next, let’s learn to understand ourselves.

Signs of Emotional Intelligence
Terminology 6

Assess Yourself - Personality Test & Self Assessment

 Terminology 6: The Personality Test

This test asks a series of straightforward questions to assess your emotional intelligence.

It will prompt you to examine yourself with a new eye, and it offers approachable yet sophisticated feedback – explanation and guidance to help you evolve

your own emotional intelligence.

Terminology 6: The Personality Test
Terminology 6: Emotional Intelligence Self Assessment
Key points

Short summary.
 Summary- Emotional Intelligence

Emotional intelligence - the capacity to identify, evaluate, and manage emotions in one’s self as well as in other people.

Explains the importance of emotions in your life, how they help and hurt your

ability to navigate the world, followed by practical advice in how to improve

Emotional
your own emotional intelligence and why that is the key to leading a successful
Intelligence
life.
Summary- The 5 Key Elements

Self-awareness

Self-regulation

Motivation

Empathy

Social Skills
Q & A Session
Short Film on Emotional
Intelligence
 Movie Time

A Short Film with a message that relates on Emotional Intelligence. The Pursuit of Happiness : Job Interview. Watch, Observe and Identify.
 Movie Time

A Short Film with a message that relates on Emotional Intelligence. The Pursuit of Happiness : Job Hire. Watch, Observe and Identify.
Emotional Intelligence Depth of Definition

It is not the triumph of Heart over Head. It is the Unique Intersection of Both.
THANK YOU