Instructions for Use

Condensing Boilers/
Ultracom hxi
12hxi G.C. No. 41-019-01
15hxi G.C. No. 41-019-02
18hxi G.C. No. 41-019-03
24hxi G.C. No. 41-019-04
30hxi G.C. No. 41-019-05
38hxi G.C. No. 41-019-06
 table of contents
READ CAREFULLY BEFORE USING

1 Read me................................................................................................................... 4
1.1 Welcome............................................................................................ 4
1.2 Guarantee Pack................................................................................ 4
1.3 Servicing............................................................................................ 4
1.4 Benchmark........................................................................................ 5
1.5 Quick Reference Guide..................................................................... 5
2 Introducing your appliance....................................................................................... 6
2.1 Appliance description........................................................................ 6
2.2 Accessories....................................................................................... 6
3 Product documentation............................................................................................ 6
3.1 Document storage............................................................................. 6
3.2 Explanation of symbols..................................................................... 6
4 Safety....................................................................................................................... 7
4.1 What to do if you smell gas .............................................................. 7
4.2 Safety recommendations................................................................... 7
4.3 Safety regulations.............................................................................. 8
5 Guarantee Responsibility......................................................................................... 9
5.1 Detailed Guarantee........................................................................... 9
5.2 Appliance Use / Manufacturer responsibility..................................... 9
6 Recycling................................................................................................................ 10
6.1 Appliance......................................................................................... 10
6.2 Packaging........................................................................................ 10
7 Clearances............................................................................................................. 10

HOW TO USE YOUR APPLIANCE

8 Overview.................................................................................................................11
8.1 Display Description...........................................................................11
8.2 Switching On and Off....................................................................... 12
8.3 User Controls.................................................................................. 13
8.4 Setting the 24 hour clock................................................................. 14
8.5 Setting the inbuilt programmer........................................................ 15
8.6 Advancing the timed central heating programmer........................... 16
8.7 Advancing the domestic hot water programmer.............................. 16

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 table of contents
ANY ASSISTANCE?

9 Fault Finding.......................................................................................................... 16
9.1 Electrical circuit interruption............................................................ 16
9.2 Appliance fails to light...................................................................... 17
10 Appliance Safety Devices...................................................................................... 17
10.1 Boiler Shutdown.............................................................................. 17
10.2 Protecting Against Frost.................................................................. 17
10.3 Condensate Drain Blockage............................................................ 18
10.4 Safety Discharge Valve................................................................... 18
11 Appliance Maintenance and Servicing................................................................... 18
11.1 Cleaning.......................................................................................... 18
11.2 Regular Servicing............................................................................ 18
11.3 Sealed Water Systems.................................................................... 19
11.4 Spare Parts..................................................................................... 19
12 Tips for Saving Energy........................................................................................... 19
13 Contact your after-sales organisation.................................................................... 19

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READ CAREFULLY BEFORE USING

READ CAREFULLY BEFORE USING 1.2 Guarantee Pack

The pack contains the letter of introduction

1 Read me and the guarantee. The extended
guarantee is supplied loose and we
1.1 Welcome recommend that you should read it.
These instructions are an integral part Complete and return as soon as possible
of the boiler and must, to comply with your guarantee registration card.
the current issue of the Gas Safety
(Installation and Use) Regulations, be left If your guarantee registration card is
with the user. missing you can obtain a copy or record
your registration by telephoning
Ensure that the installer has fully the Glow-worm Customer Service number
completed the Benchmark Checklist 0800 073 2142.
located on the inside back pages of the
installation instructions supplied with 1.3 Servicing
the product and that you have signed it
to say that you have received a full and This product should be serviced regularly
clear explanation of its operation. The to optimise its safety, efficiency and
installer is legally required to complete a performance. The service engineer should
commissioning checklist as a means of complete the relevant Service Record
on the Benchmark Checklist after each
complying with the appropriate Building service. The Benchmark Checklist may
Regulations (England and Wales). be required in the event of any warranty
work and as supporting documentation
All installations must be notified to Local relating to home improvements in the
Area Building Control either directly or optional documents section of the Home
through a Competent Persons Scheme. Information Pack.
A Building Regulations Compliance
Certificate will then be issued to the To ensure the continued efficient and safe
customer who should, on receipt, write the operation of the boiler it is recommended
Notification Number on the Benchmark that it is checked and serviced at regular
Checklist. intervals. The frequency of servicing will
depend upon the site conditions and
Read these instructions and follow them usage, but in general, once a year should
carefully for the safe and economical use be enough.
of your boiler.
To obtain service, call your installer or
Glow-worm’s own service organisation
Do not forget to read the
using the telephone number on the inside
chapters “Safety” and
front cover of this booklet.
“Guarantee” where you will find
important information for your
safety.

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1.4 Benchmark Benchmark is managed and promoted

by the Heating and Hotwater Industry
Glow-worm is a licensed member of Council.
the Benchmark Scheme which aims to
improve the standards of installation • For more information visit
and commissioning of domestic heating www.centralheating.co.uk
and hot water systems in the UK and to
encourage regular servicing to optimise
safety, efficiency and performance.

1.5 Quick reference guide This Quick reference guide assumes that
the appliance has been installed and
We designed this Quick reference guide commissioned by a competent person.
so that you can start using your appliance
right away.

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2 Introducing your appliance 2.2 Accessories

2.1 Appliance description The Ultracom hxi is compatible with most

makes of 230V programmable room
The Ultracom hxi range of boilers are thermostats.
designed to provide central heating from a
fully pumped open vented or sealed water For increased system compatibility and
system and domestic hot water using a increased energy saving with intelligent
fully indirect cylinder. control Glow-worm offer a range of
controls dedicated to work using a unique
Once the controls are set, the boiler communication system - eBus (low
operates automatically. voltage).

Intelligent controls are available as For further details contact your installer.
accessories from Glow-worm.
3 Product documentation
Contact your Installer or Glow-worm sales
for further information.
3.1 Document storage
The Ultracom hxi boiler is an appliance
• Make sure that this manual is stored
that uses condensing technology, which
close to your appliance for future
recovers heat from the flue gases, this
reference. Should you move home
operating principle, consumes less energy
ensure that this manual is handed over
and contributes to the reduction of your
to the new home owners.
household CO2 emissions.
• Read these instructions and follow
This appliance is a room-sealed type
them carefully for the safe and efficient
equipped with a flue system for air supply
use of your appliance.
and the removal of combustion products.
This flue system offers the possibility to No responsibility or liability can be
install the appliance in any room without accepted for damages caused by failure to
the need for additional ventilation. follow the instructions in this manual.
Installation and commissioning of the
appliance should only be carried out by a 3.2 Explanation of symbols
competent person. They are responsible
for the installation and the commissioning
in accordance with standards in force. DANGER: Risk of injuries.

You should also consult a competent

person for maintenance and repair of the ATTENTION: Risk of damage
appliance as well as for any adjustment to the appliance or to its
necessary. surroundings.

IMPORTANT INFORMATION

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 READ CAREFULLY BEFORE USING
4 Safety Certain home improvements may
adversely affect the operation of your
4.1 What to do if you smell gas? appliance – you should consult your
installer for advice before carrying out any
-- isolate your gas supply at the gas work.
emergency control valve.
• Do not expose the appliance to high
-- Eliminate all sources of ignition, i.e. humidity.
smoking, blowlamps, hot air guns etc.
• Do not use or store explosive or
-- do not operate electrical lights or inflammable materials (e.g. petrol,
switches, either on or off. Open all aerosols, solvents, chlorine based
doors and windows, ventilate the area. detergents, paint, glue etc.) in the same
room as the appliance. Under certain
-- open immediately windows and doors
conditions, these substances can prove
in order to ventilate the property.
to be corrosive.
-- do not search for gas leaks with a
• Do not touch the heated surfaces of
naked flame.
the appliance, such as outlet duct,
-- call your gas supplier’s emergency hydraulic connections, also after the
phone number. appliance operation because, for
a certain time, these surfaces may
-- alert other building occupants. become hot. Any contact with them can
cause burns.
4.2 Safety recommendations
This appliance contains metal parts
You must comply with the following (components) and care should be
recommendations and safety instructions: taken when handling and cleaning, with
particular regard to edges.
• Never perform any maintenance or
repair of the appliance yourself. • In the case of any water leak,
Only competent persons are allowed to immediately turn off the cold water
work on the appliance. supply to the appliance and have
the leak repaired by your competent
• Never tamper with safety devices. person.

• Do not attempt to modify the appliance • Do not store or place articles on the
or its immediate surroundings as this appliance.
may affect on the safe use of the
appliance.

• Under no circumstances must the user

interfere with or adjust sealed parts.

• Do not allow children to operate the

appliance.

• Do not obstruct the flue system

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4.3 Safety regulations Testing and Certification

Servicing/maintenance should be carried This boiler is certificated to the current
out by a competent person approved issue of EN 483 for performance and
at the time by the Health and Safety safety.
Executive, in accordance with the rules in
force in the countries of destination. It is important that no alteration is made to
the boiler unless approved, in writing, by
If this boiler is installed in a rented property Glow-worm.
in the UK there is a duty of care imposed
on the owner of the property by the current Any alteration not approved by
issue of the Gas Safety (Installation and Glow-worm, could invalidate the
Use) Regulations, Section 35. certification, boiler warranty and may also
infringe the current issue of the statutory
Gas Safety (Installation and Use) requirements.
Regulations
CE Mark
In your own interests and that of safety, it
is the Law that ALL gas appliances have This boiler meets the requirements
been installed by a competent person of Statutory Instrument, No.3083 of
approved at the time by the Health and the Boiler (Efficiency Regulations,
Safety Executive, in accordance with the and therefore is deemed to meet the
current issue of these regulations. requirements of Directive 92/42/EEC
on the efficiency requirements for new
Gas Category hot water boilers fire with liquid or gaseous
fuels.
This boiler is for use only on G20 natural
gas but can be converted for use on G31 Type test for purposes of Regulation 5
propane. certified by: Notified body 0087.
Electrical Connection Product/production certified by: Notified
body 0086.
The boiler MUST be earthed.
The CE mark on this appliance shows
The boiler MUST be connected to a compliance with:
permanent 230V ac, 50Hz supply, fused
at 3A. - Directive 90/396/EEC on the
approximation of the laws of the Member
Connection of the whole electrical system States relating to appliances burning
of the boiler, including any heating gaseous fuels.
controls, to the electrical supply must be
through one common isolator. - Directive 73/23/EEC on the
harmonisation of the Laws ofthe Member
The colours of three core flexible cable States relating to electrical equipment
are, blue - neutral, brown - live, green and designed for use within certain voltage
yellow - earth. limits

- Directive 89/336/EEC on the

approximation of the Laws of the Member
States relating to electromagnetic
compatibility.

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The CE mark shows that this 5.2 Appliance use / manufacturer

appliance has been designed responsibility
according to the safety Servicing/maintenance should be carried
techniques and rules in force. out by a competent person approved
The compliance of this at the time by the Health and Safety
appliance with the relevant Executive, in accordance with the rules in
standards has been certified. force in the countries of destination.

The guarantee is applicable on the

5 Guarantee / Responsibility condition that:

5.1 Detailed guarantee -- The appliance is installed by a

competent person in accordance with
Thank you for installing a new Glow-worm installation instructions.
appliance in your home.
-- The appliance is used for normal
Glow-worm appliances are manufactured domestic purposes and in accordance
to the very highest standard so we with the manufacturer’s operating and
are pleased to offer our customers a maintenance instructions.
Comprehensive Guarantee.
-- The appliance is serviced, maintained,
This product is guaranteed for 24 months by a competent person.
from the date of installation or 30 months
from the date of manufacture, whichever is -- The repair or replacement of parts
the shorter, for parts and labour. during the guarantee period does not
have the effect of extending the period.
The second year of the parts guarantee,
from the beginning of the 13th month The manufacturer has no responsibility
onwards after installation or manufacture, whatsoever for any damage resulting
is conditional upon the boiler having from:
been serviced by a competent person
approved at the time by the Health and -- Any defects or damage resulting
Safety Executive, in accordance with the from incorrect or poor installation,
manufacturer’s recommendations. We inadequate servicing, or maladjustment
strongly recommend regular servicing of the gas or water used.
of your gas appliance, but where the
condition is not met, any chargeable spare -- Any defects in the system to which the
parts or components issued within the appliance is connected.
applicable guarantee period still benefit
-- Any defects caused by inadequate frost
from a 12 month warranty from the date of
protection.
issue by the manufacturer.
-- Any deterioration or maladjustment
following changes in the nature or
pressure of the gas or the water used,
or a change in the characteristics of the
electrical supply voltage.

• For further details, refer to your Terms

and Conditions.

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This appliance is intended By complying with this

to be installed only within directive, you will contribute
the designated countries to the preservation of natural
displayed on the type plate. resources and the protection of
human health.
• It is the responsibility of parents,
guardians and carers, that the 6.2 Packaging
appliance is protected away from
persons under their care. The competent person who installed the
appliance must:
6 Recycling -- sort the waste so as to separate those
which can be recycled (cardboard,
This appliance contains many recyclable plastics...) from those that cannot.
parts and should be disposed of according
to the current WEEE regulations. The -- dispose of the waste in compliance with
packaging should also be disposed of regulations in force.
according to the current regulations.
7 Clearances
6.1 Appliance

The appliance must be recycled in

compliance with the WEEE (Waste
Electrical and Electrical Equipment)
directive which, in particular, requires:
-- selective collection of waste electrical
and electronic equipment,
-- the systematic selective processing of
certain components and substances
deemed dangerous,

-- reuse, recycling and energy recovery of

collected WEEE’s.

This symbol indicates that

this appliance must not be
disposed of with household
waste, that it should be
selectively collected for
energy recovery, reuse or
recycling.
• Take the appliance to an appropriate
collection point for processing, energy
recovery and recycling of waste
Electronic and Electrical Equipment.

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 HOW TO USE YOUR APPLIANCE

HOW TO USE YOUR APPLIANCE

8 Overview

8.1 Display Description

The User Control panel consists of three

toggle buttons, a reset button and display,
which will indicate with symbols the status
of the boiler

MODE Ext

PROG

TOGGLE BUTTON LCD RESET DHW CH

MODE and PROG DISPLAY BUTTON TEMPERATURE
ADJUSTMENT
SYMBOLS DISPLAYED ON THE LCD AND DESCRIPTIONS
Central Heating Function Programmer Adjustment Mode

Domestic Hot Water Function Ext Glow-worm external control (Optional)

Central Heating
Min burner display
Timed Mode
Appliance OFF
Max burner display
Temperature

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HOW TO USE YOUR APPLIANCE

8.2 Switching On and Off

If you are in any doubt about
Switching on the boiler being filled with
water contact your installer
• Remove the cover plate. or Glow-worm's own service
organisation using the
telephone number shown in
the chapter " Contact your
after-sales organisation".
• Select your required function
press "MODE" repeatedly to
scroll through your options and
select one of the following:-

• Central heating.

COVER PLATE
• Boiler functions ALL switched off.

• Turn ON your external controls and

-- Check that the gas service isolation
select the room temperature required.
valve on the appliance is open.
• The boiler will operate automatically.

• NOTE: The display will indicate the

Heating system water temperature or a
fault code (see section Fault Finding).

• The control panel will flash and display

all its digits. It will then return to the
GAS SERVICE default display and depending on the
ISOLATION selected operation and controls, display
VALVE the temperature settings.
(shown open)
Switching off

• press "MODE" repeatedly to

scroll through your options and
select .
Do not operate the boiler
without water. All the appliance functions will be switched
off, except frost protection.
• Make sure that:

-- The appliance has electrical power,

-- The gas service isolation valve is open.

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 HOW TO USE YOUR APPLIANCE

If you intend to leave

your property empty for a
prolonged period, refer to
the Appliance Safety Devices
section.

8.3 User Controls

Central Heating

The temperature is factory preset to the

minimum 38°C, but can be adjusted to
a maximum of 82°C as required, refer to
steps 1 and 2.

STEP 1

Press the "+ or -" once

the current temperature
will be displayed "flashing".

OFF

STEP 2

Press "+ or -" to

increase or decrease the temperature.
The temperature setting will
automatically save after 5 seconds.

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HOW TO USE YOUR APPLIANCE

8.4 Setting the 24 hour Clock

To set the clock, follow steps 1 to 3.

STEP 1
MODE

PROG

Press and hold "PROG" 5 secs.

the "hours" symbol will flash.

STEP 2 Press the "+" or the "-"

to set the hour.

STEP 3
MODE

PROG

Press "PROG" to confirm.

The process will automatically scroll to minutes,
then days, set as previously described.

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 HOW TO USE YOUR APPLIANCE

8.5 Setting the inbuilt programmer

To alter the times to suit your

requirements, follow "Steps" 1 to 4.

STEP 1 STEP 2 STEP 3

Press the "PROG" button once to view Mondays Press + or - to move the flashing Press "+" to add a time segment
factory default central heating running times. cursor to the desired time. or "-" to remove a time segment.

MODE

PROG
STEP 4 - COPY FUNCTION.
When validating the timed
intervals you can hold the
"PROG" button for 5 seconds
and the times will be duplicated
onto the next day, hold the button
"Running Time" continually and the times will be
Flashing cursor. Indicated by solid squares.
copied to all days.
Square represents 30 minutes.

STEP 4 STEP 4
Press "PROG" to validate the time intervals. Press "PROG" to validate the time intervals.
The days will automatically change, repeat the process or refer to The days will automatically change, repeat the process
the "Copy Function". or refer to the "Copy Function".
After the 7th. day the "Domestic Hot Water" time intervals will be After the 7th. day the process will exit to show the
displayed, follow the same process steps 1 to 4. boiler status.

Timed Central Heating The inbuilt programmer for

Central Heating and Domestic
Factory preset timed intervals are:- Hot Water, can only be used
if Glow-worm controls are
Monday to Friday - ON 6.00 - OFF 8.00.
installed.
ON 16.00 - OFF 23.00.

Saturday & Sunday - ON 8.00 OFF 23.00.

Timed Domestic Hot Water

Factory preset times for preheat are:-

Monday to Sunday - ON 6.00 - OFF 24.00.

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HOW TO USE YOUR APPLIANCE

8.6 Advancing the timed central The main screen is then displayed again.
heating programmer ON /OFF
times There is no visual indication
that this feature has been
This function will only work when the activated once the segments
appliance is in timed operating mode, have stopped flashing.
"Clock symbol".

Refer to display description in section 8.1.

The activated/deactivated segments will ANY ASSISTANCE?

flash for 5 seconds.
9 Fault Finding

9.1 Electrical circuit interruption

The boiler will not work without an

Press + and hold for 5 seconds Press + and hold for 5 seconds
your appliance will operate until your appliance will operate until
the next OFF period, or you can the next OFF period, or you can
cancel by pressing + for 5 seconds. cancel by pressing + for 5 seconds.

electrical supply and normal operation

Advanced functions only
of the boiler should resume when the
available if the in-built electrical supply is restored.
programmer is enabled.
If the boiler does not resume normal
8.7 Advancing the Domestic Hot operation, check the external controls.
Water programmer ON /OFF times
It may be necessary to restart your
This function will only work when appliance.
the appliance is in timed operating
mode,"Clock symbol". • To restart the boiler, press the reset
button, see chapter "How to use your
Refer to display description in section 8.1. appliance ► Overview".

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 ANY ASSISTANCE ?

9.2 Appliance fails to light

The LCD will display a flashing 'F' and

code number,

CODE DESCRIPTION POSSIBLE CAUSES

F1 Boiler has attempted to Press the reset button.
light 5 times and failed on If the fault persists, contact your Installation/Servicing
all occassions company or Glow-worm
F5 Overheat Boiler has overheated - allow to cool then press reset button

• To restart the boiler, press the reset If the boiler fails to resume normal
button, see chapter "How to use your operation and all external controls are
appliance ► Overview". calling for heat, then call your Installation/
Servicing company or Glow-worm service.
If any fault persists, and your appliance still
does not work, leave it switched off and 10.2 Protecting against frost
contact your competent person.
Appliance Protecion

Like all condensing boilers In case of the risk of frost:

it will produce a plume of
condensation from the flue • Make sure that the electrical and gas
terminal in cool weather. supply to the appliance is turned on.
This is due to the high
• For an absence of several days, you
efficiency and hence low flue
can leave the appliance to run normally.
gas temperature of the boiler.
It is normal and not a fault
indication. The appliance has a built in frost
protection device that protects the boiler
from freezing. With the gas and electric
supplies ON and irrespective of any room
10 Appliance safety devices thermostat setting, the frost protection
device will operate the pump when the
temperature of the boiler water falls
10.1 Boiler Shutdown below 8OC. A timer is used so that the
temperature can be checked periodically.
The boiler software is designed to
After 10 minutes the pump will be stopped
recognise the potential for an overheat if the temperature is higher than 10OC or
lockout and will shutdown before this has already reached 35OC. The burner
happens. will activate if the boiler temperature
does not reach 10OC after 30 minutes or
• To restart the boiler, press the reset at any time if the temperature drops to
button, see chapter "How to use your 5OC. The burner will switch off when the
appliance ► Overview". temperature reaches 35OC.
The appliance always has frost protection
active when the power and gas supply are
on.

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ANY ASSISTANCE ?

System Protection 11 Appliance maintenance and

servicing
The boiler alone cannot ensure that the
installation is protected against frost.
11.1 Cleaning
NOTE: Any other exposed areas of the
system should be protected by a separate
frost thermostat. Before cleaning turn the
appliance off.
In case of prolonged absence, where
power to the dwelling and the boiler is The appliance casing can be cleaned
switched off, contact your Installation/ using a mild liquid detergent with a damp
Servicing company or Glow-worm Service cloth, then a dry cloth to polish.
to have the installation drained or to have
the heating circuit protected by adding an
Do not use any form of
anti-freeze specially designed for heating
abrasive or solvent cleaner
systems.
as you may damage the
paintwork.
CAUTION: Your domestic
water circuit (hot and cold) is 11.2 Regular servicing
not protected by the boiler.
Regular servicing of the appliance is
10.3 Condensate Drain Blockage important to the prolonged, safe and
efficient use of your appliance.
As a safety feature the boiler will stop
working if the condensate drain becomes
Incorrect or inadequate
blocked. During freezing conditions this
servicing can severely affect
may be due to the forming of ice in the
the safety of the appliance
condense drain external to the house.
and can lead to injury.
• Release an ice blockage by the use of We recommend that your appliance is
warm cloths on the pipe. serviced every year.
The boiler should then restart. • Only use a competent person.
• Contact your Installation/Servicing The service engineer should complete
company or Glow-worm service if the the relevant Service Record on the
fault persists. Benchmark Checklist after each service.
The Benchmark Checklist may be
10.4 Safety Discharge Valve required in the event of any warranty
work and as supporting documentation
The safety discharge valve and discharge relating to home improvements in the
pipe is fitted to the boiler. optional documents section of the Home
• If there is any discharge from the pipe, Information Pack.
switch off the boiler electrical supply,
then call your Installation/Servicing
company or Glow-worm service.

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 ANY ASSISTANCE ?

To obtain service, call your installer or 12 Tips for saving energy

Glow-worm’s own service organisation
using the telephone number on the inside Your installer will be able to give energy
front cover of this booklet. saving advice about your system and its
controls.
11.3 Sealed Water Systems
For energy saving advice you can contact
The draining, refilling and pressurising the Energy Savings Trust for advice or
MUST be carried out by a competent visit www.energysaving trust.org.uk who
person approved at the time by the Health offer simple effective advice about saving
and Safety Executive. energy.

• Contact Glow-worm’s own service Regular servicing of your boiler will help
organisation using the telephone maintain its efficiency - servicing once a
number below. year is recommended

Tel: 01773 828100 Turn your thermostat down. Reducing

your room temperature by 1°C could cut
11.4 Spare Parts your heating bills by up to 10 percent. Set
your heating and hot water at the time
In order to guarantee the safe and controller to come on only when required
prolonged life of the product, insist that rather than all the time.
only the manufacturer’s genuine spare
parts are used. 13 Contact your after-sales
• Do not use reconditioned or copy parts organisation
that have not been clearly authorised
Customer service call
by Glow-worm.
Tel: 01773 828100
• If replacement parts are required
contact Glow-worm’s own service Technical helpline
organisation for advice using the
telephone number below. Tel: 01773 828300

Tel: 01773 828100

or for approved stockist, visit www.glow-

worm.co.uk.

Quote the name and model of the boiler.

The name and model badge is on the front

case.

• If in doubt seek advice from the

local gas company or Glow-worm’s
own service organisation using the
telephone number below.

Tel: 01773 828100

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 BARCODE
0020127403

Subject to engineering changes

0020127403 - 01/11

GloW-WoRM

Nottingham Road, Because of our constant endeavour for

Belper, Derbyshire. improvement, details may vary slightly
DE56 1JT from those shown in these instructions.

www.glow-worm.co.uk