T7Plus Manual

T7Plus HyperWare Retail and Restaurant Software Manual SPOS_07A
Document Revision C
April, 22 2003
Hypercom Corporation 2851 West Kathleen Road Phoenix, Arizona 85053 USA Corporate Telephone: 602.504.5000 Corporate Fax: 602.866.5380 Corporate Repairs Department: 602.504.5378 Corporate Web Site: www.hypercom.com Copyright 2003 by Hypercom Corporation. Printed in the United States of America. All rights reserved. This publication is proprietary to Hypercom Corporation and is intended solely for use by Hypercom customers. This publication may not be reproduced or distributed for any purpose without the written permission of Hypercom Corporation. The information Hypercom furnishes in this publication is believed to be accurate and reliable. However, the corporation assumes no responsibility for its use and reserves the right to make changes to the publication at any time without notice.
Trademarks
Hypercom, the Hypercom logo, Term-Master, HyperWare, and FastPOS are registered trademarks of Hypercom Corporation. Hypercom has attempted throughout this publication to distinguish proprietary trademarks from descriptive terms by following the capitalization style the manufacturer uses. Every effort was made to supply complete and correct information. Any error in identifying or reflecting any proprietary marks or notices is inadvertent and unintentional.
FCC Part 15 (ICES-003)

This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC (ICES-003) Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy, and if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense.
FCC Part 68 Requirements Notice

This equipment complies with the Federal Communications Commissions (FCC) Rules and Regulations 47 CFR Part 68 and the Administrative Council on Terminal Attachments (ACTA) adopted technical criteria TIA/EIA/IS-968, Telecommunications Telephone Terminal Equipment Technical Requirements for Connection of Terminal Equipment To the Telephone Network, July 2001. On the bottom of this equipment is a label that contains the ACTA Registration number. You must, upon request, provide this information to your telephone company. This equipment uses RJ11 jack. A telephone cord and modular plug compliant with TIA/EIA/IS-968 are provided with this equipment. This equipment is designed to be connected to the telephone network or premises wiring using a compatible modular jack, which is Part 68 compliant. See installation instructions for details. The REN is useful to determine the quantity of devices you may connect to your telephone line and still have all those devices ring when your telephone number is called. In most, but not all areas, the sum of the RENs of all devices connected to one line should not exceed five (5.0). To be certain of the number of devices you may connect to your line, as determined by the REN, you should contact your local telephone company to determine the maximum REN for your calling area. (NOTE: REN are associated with loop-start and ground-start ports. Do not use for E&M or digital ports) If your telephone equipment causes harm to the telephone network, the telephone Company may discontinue your service temporarily. If possible, they will notify you in advance. But if advance notice is not practical, you will be notified as soon as possible. You will be informed of your right to file a complaint with the FCC. Your telephone company may make changes in its facilities, equipment, operations or procedures that could affect the proper functioning of your equipment. If they do, you will be notified in advance to give you an opportunity to maintain uninterrupted telephone service. If you experience trouble with this telephone equipment, please contact your equipment supplier for information on obtaining service or repairs. The telephone company may ask that you disconnect this equipment from the network until the problem has been corrected or until you are sure that the equipment is not malfunctioning. No user serviceable parts contains in this equipment. This equipment may not be used on coin service provided by the telephone company. Connection to party lines is subject to state tariffs.
CTR21
The equipment has been approved to Commission Decision, CTR21, for pan-European single terminal connection to the Public Switched Telephone Network (PSTN). However, due to differences between the individual PSTNs provided in different countries, the approval does not, of itself, give an unconditional assurance of successful operation on every PSTN network termination point. In the event of problems, you should contact your equipment supplier in the first instance.
Industry Canada (IC) Notice

NOTICE: The Industry Canada (IC) label identifies certified equipment. This certification means that the equipment meets telecommunications network protective, operational, and safety requirements described in the appropriate Terminal Equipment Technical Requirements documents. The department does not guarantee the equipment will operate to user satisfaction. Before installing this equipment, ensure that it is acceptable for connection to the facilities of the local telecommunications company. The equipment must also be installed using an acceptable method of connection. Compliance with these conditions may not prevent degraded service in some situations. A representative designated by the supplier should coordinate repairs to certified equipment. Any repairs or alterations to this equipment or any equipment malfunctions may cause the telephone communications company to request that the user disconnect the equipment. Users should ensure for their own protection that the electrical ground connections of the power utility, telephone lines, and internal metallic water pipe system, if present, are connected together. This precaution may be particularly important in rural areas. Caution: Users should not attempt to make such connections themselves, but should contact the appropriate electric inspection authority or electrician, as appropriate. NOTICE: The Ringer Equivalence Number (REN) assigned to each terminal device provides an indication of the maximum number of terminals that may be connected to a telephone interface. The termination on an interface may consist of any combination of devices subject as long as the sum of the Ringer Equivalence Numbers of all the devices does not exceed five. REN: 0.3B
Table of Contents
List of Tables Introduction
How This Book Is Organized . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .xv Guide Conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .xv
Chapter 1 Transactions
T7Plus Terminal Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1 Transaction Summary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2 Financial Transactions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3 Terminal-Initiated Transactions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3 User-Initiated Transactions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3 Multi-Merchant Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-4 Credit Card Sale . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-5 Credit Card Sale with CVV2 Data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-6 Credit Card Sale with AVS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-8 Manually Entered Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-10 Refund . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-12 Debit Transaction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-13 Tender Amount . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-14 Debit Sale Plus Cash . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-16 Debit Refund . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-17 Card Verification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-18 Account Select and PIN Entry . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-19 Performing an Authorize (Auth Only) Transaction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-21 Offline or Forced Transaction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-22 Mail or Phone Order . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-23 EBT Transactions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-25 EBT Purchase, Food Stamps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-25 EBT Purchase, Cash Benefit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-27 Balance Inquiry on Debit or EBT . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-28 Additional Transaction Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-29 Descriptor Code Processing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-29 Invoice Number Processing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-30 Lodging Processing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-31 Restaurant Processing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-33 Settlement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-35
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Chapter 2 Batch Functions

Transactions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2 Supported Host . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-4 Function Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-5 Finding a Transaction: Function 21 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-10 Adjusting the Tip . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-11 Voiding a Transaction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-12 Reviewing a Transaction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-13 Performing a Batch Log Number and Host ID Number Inquiry . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-14 Reviewing the Batch: Function 1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-15 Reviewing the Totals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-17 Performing a Settlement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-18 Viewing the Settlement Status: Function 29 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-19
Chapter 3 Report Functions

Printing a Summary Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1 Printing an Audit Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-2 Printing a Batch History Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-3 Printing a Performance Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-4 Reprint Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-5 Reprint Last Receipt: Function 72 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-5 Reprint Receipt by Invoice Number: Function 73 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-6 Reports: Function 79 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-7
Chapter 4 Terminal Functions

Initialization Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-1 Training Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2 Enabling/Disabling Training Mode: Function 12 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2 Accessing Merchant Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-3 Open Tab: Function 20,1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-3 Close Tab: Function 20,2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-4 Open Tab Report: Function 20,3 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-5 Local Options Selection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-5 Add Shifts by Increments: Function 22,1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-7 Reset Shift Numbers: Function 22,2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-7 Deployment: Function 0 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-8 Terminal Reset: Function 3 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-8 Keyboard Lock: Function 4 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-9 Term-Master Suite Help: Function 6 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-10 Toggle Card Swipe: Function 31 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-10
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Test Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-11 Printer Test: Function 82 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-11 Display Test: Function 83 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-11 Keyboard Test: Function 84 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-12 Auto Settle Program: Function 85 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-13 Terminal Card Reader Test: Function 89 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-14 PIN Pad Test: Function 94 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-14 Program Load: Function 92 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-15 Terminal Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-16 S7, S7C, or S8: Function 32 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-16 Software Name and Revision: Function 91 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-16 STAT Call: Function 95 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-17 Response Time Monitor: Function 96 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-17 Access Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-18 Password Change: Function 90 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-18 Reprint Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-19 Reprint Last Receipt: Function 72 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-19 Reprint Receipt by Invoice Number: Function 73 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-20 Server/Cashier Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-21 Server/Cashier Logon/Logoff: Function 77 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-21 Server/Cashier Report/View/Clear: Function 78 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-22 Comms: Function 98 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-23 Date and Time: Function 10 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-24 Logon: Function 93 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-25 Tip Discount Setup: Function 61 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-26 S7C PIN Pad Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-27
Chapter 5 Gift Card Functions

Gift Card Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-1 Performing a Gift Card Sale . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-2 Performing a Gift Card Refund . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-3 Performing a Balance Inquiry on a Gift Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-4 Activating a Gift Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-5 Adding Funds to a Gift Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-6 Transferring a Gift Card Balance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-7
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Chapter 6 Loyalty Card Functions

Loyalty Card Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-1 Issuing a Loyalty Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-2 Redeeming Points from a Loyalty Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-3 Refunding Points to a Loyalty Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-4 Performing a Balance Inquiry on a Loyalty Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-5 Adding Points to a Loyalty Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-6 Transferring a Loyalty Card Balance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-7
Chapter 7 Check Services

Check Services Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-1 Check Verification/Authorization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-1 Check Services Certification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-2 Performing an ACH Electronic Check Conversion Transaction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-4
Performing a Paper Check Verification (Authorization) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-5 Setting the Check Reader Port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-6
Chapter 8 Report and Receipt Samples

Sales Receipts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-1 Debit Receipts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-2 EBT Receipts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-3 Check Receipts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-3 Open Tab Receipt . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-4 Close Tab Receipt . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-5 Descriptors on Receipt . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-6 Gift Card Sale Receipt . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-7 Loyalty Card Redeemtion Receipt . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-8 Training Receipt . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-9 Summary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-10 Audit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-11 Cashier Audit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-12 Cashier Summary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-13 Cashier Unadjust . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-14 Till . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-15 Open Tab Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-15 Settlement Financial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-16 Settlement-ERC (Successful) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-17 Settlement-ERC (Unsuccessful) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-17 Server, Open Tab Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-18 Server ID, Server Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-18 Reprint . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-19 Printer Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-20
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List of Tables
Chapter 2 Batch Functions
Table 2-1. Transaction and use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2 Table 2-2. Supported host . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-4 Table 2-3. Function keys and use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-5
Chapter 7 Check Services

Table 7-1. Check services certification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-2
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Introduction
The T7Plus HyperWare Retail and Restaurant Software Manual is your comprehensive guide to working with the Hypercom T7Plus terminal and with the Hypercom HyperWare software.
How This Book Is Organized

This book provides information relevant to the HyperWare software application and Term-Master. This book is divided into four chapters:
n
Chapter 1 Transactions: step-by-step instructions for cardholder-initiated credit and debit card transactions Chapter 2 Batch Functions: step-by-step instructions for batch functions available for the T7Plus terminal Chapter 3 Report Functions: step-by-step instructions for printing and reprinting reports Chapter 4 Terminal Functions: step-by-step instructions for performing terminal functions Chapter 5 Gift Card Functions: step-by-step instructions for performing gift card transactions Chapter 6 Loyalty Card Functions: step-by-step instructions for performing loyalty card transactions Chapter 7 Check Services: information for check service certifications Chapter 8 Report and Receipt Samples: examples of standard reports and receipts
n n n
n n
Guide Conventions
This section provides information to help you understand the procedures and concepts presented in this guide. The following special terms and style conventions are used throughout this document: Component names: Special bold text highlights certain items including the names of terminal keyboard keys and PIN pad keys. This bold text appears in instructions for specific actions such as pressing keys, typing in text boxes, and selecting from lists. Some examples are: Press the key sequence Function + 2 + 0 + ENTER. Type the password, then press ENTER. Emphasis: Emphasis is indicated by indented text, as follows: NOTE: A note contains neutral or positive information supplementing the main text. It is often information
that applies only to special cases.
IMPORTANT: Important statements draw attention to information crucial to using the POS software
successfully. Pay special attention to Important statements.
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Introduction
Procedures: Numbered procedures have a special graphic appearing in the margin of the text. The words Step-by-Step also appear in bold at the beginning of the procedure. An example of procedure formatting follows: Step-by-Step To perform a procedure: 1. 2. Follow the steps outlined in the procedure. Most procedures have at least two steps. a. b. Step-by-Step To perform a terminal procedure: This is a substep. Substeps must be completed in the order given.
Step
1
Terminal response This cell shows information from the terminal display. Terminal response uses this font for menu items and prompts.
Action Follow the steps outlined in the procedure.
Most procedures have at least two steps.
Caution and Warning boxes: When you see a Caution or Warning message, read the information promptly and carefully before proceeding. For example:
C AUTION
Caution advises you that a negative result such as a loss of data can occur if you do not follow the instructions provided.
W ARNING
Warnings provide information that is essential to the safety of the user, the equipment, or both. Failure to do as instructed can result in physical damage.
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C h a p t e r
Transactions
This section includes an overview of the T7Plus terminal and procedures for financial transactions.
T7Plus Terminal Overview

Financial transactions enable several types of terminal and transaction-related operations. The most common financial transactions appear on single keys, simplifying the user interface. However, you can access less-common functions through a Function + xx + ENTER combination key sequence. NOTE: The xx in the combination key sequence is a numeric value. T7Plus terminal supports standard electronic funds transfer (EFT) transactions for up to 32 card ranges. Settlement and reconciliation functions, merchant functions, and terminal statistics are available in addition to card-initiated transactions. External PIN pads, D8 (data entry pad), and keyboards can also be attached to the terminal. PIN pads support Master Session and DUKPT key encryption formats. You can enable or disable these transactions, with the exception of Reversal, Balance Inquiry, and Settlement, using the initialization parameters. Financial transactions usually cause a funds transfer or accounting entry. Merchant functions are maintenance-related transactions or transactions specific to the individual merchant. NOTE: Printing a second receipt, the customer receipt, is an option for all transactions. This chapter describes step-by-step instructions for performing financial transactions.
Chapter 1
Transaction Summary
The T7Plus terminals support the following transactions:
n
Credit Card Sale CVV2, CVC, CID sale AVS sale Level II purchase card data Manually entered card sale
n n n n n n n n n n n n n n n n n n n n
Debit Electronic Benefits Transfer (EBT) sale Balance inquiry Card verification Refund Offline sale Authorize (Auth Only) Mail order or telephone order (MOTO) Lodging (basic) Restaurant processing Void Adjust sale Reversal Cashback Sale plus cashback retail Sale plus cashback restaurant Settlement Gift Cards Loyalty Cards Prepaid phone cards
See Chapter 2, "Transactions", for a description of these transactions.
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Transactions
Financial Transactions
This section contains procedures for the various financial transactions processed for a retail merchant.
Terminal-Initiated Transactions
The terminal automatically generates reversal transactions if it does not receive a valid response. Transmission of pending reversals occurs before online transaction and settlement processing. NOTE: Only ISO8583/SDLC host modules support terminal-initiated transactions.
User-Initiated Transactions
The procedures in the following paragraphs are step-by-step descriptions of the profile options. They show the typical flow of financial transactions on the T7Plus terminal. The terminal defaults to an Idle prompt displaying the text shown below as the starting point for all transactions.
line 1 SWIPE CUSTOMER CARD line 3 [DATE] [TIME]
Certain displays do not appear due to certain user-selected options. The terminal does not have to dial when in a LAN environment or in leased-line mode, and therefore, the DIALING NOW display is absent. NOTE: T7Plus terminals may have either a 2-line or 4-line display. Your display screen may differ from
those illustrated in this guide.
IMPORTANT: Press the touch screen buttons firmly to ensure a correct response from the terminal. The step-by-step procedures use the following abbreviations:
n
[CARD]: Visa, MasterCard, Diners Club, American Express, or others received from the initialization host. [TRANS]: transaction type, for example, Sale, Refund, Void, Debit, and Check.
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Chapter 1
Multi-Merchant Support
The terminal can operate in multi-merchant mode as well as traditional mode. In multi-merchant mode up to 20 separate MIDs (Merchant Identifications) can be configured in Term-Master. Each merchant is configured with up to 8 acquirers, 16 issuers, and 32 card ranges for transaction processing. Acquirers can be assigned to none or all of the assigned merchants. Merchants are assigned their own unique business name, and can be assigned their own password. When in multi-merchant mode, most transactions and other terminal functions, such as settlement, journal review, reporting, etc. are performed for a selected merchant. The following terminal responses appear in the functions that are performed. For example, a credit transaction requires you to select a merchant after swiping the card, but a report requires the merchant selection after selecting the type of report. NOTE: The terminal application must use SPOS 07A, or higher, to support this feature. Please consult
your client services manager for hardware, software, and Term-Master requirements.
Step
X
Terminal response
01-MERCHANT 02-MERCHANT 03-MERCHANT 04-MERCHANT #1 #2 #3 #4
Action
Select one of the configured merchants to perform this terminal function. Unique business names identify specific merchants. NOTE: Press the backspace () key if necessary, to see all of the merchants. Type the merchant password that is configured in Term-Master, then press or touch Enter. ---[TIME]
X ENTER PASSWORD [DATE]
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Transactions
Credit Card Sale

Follow this procedure to perform a credit card sale transaction.
Step-by-Step
To perform a credit card sale transaction: Step
1 SWIPE CUSTOMER CARD [DATE] 2 [CARD] AMOUNT [DATE] [TIME] [SALE] -----$XX.XX [TIME] The terminal display shows the card type [CARD], the type of transaction [SALE] and a prompt to enter the amount. Enter the transaction amount and verify that it is correct, then press YES/ENTER. The following four prompts are typical. [CARD] [SALE] The terminal dials the host.
Terminal display
Action
Swipe the customer card through the card reader.
DIALING NOW [CARD] [SALE] The terminal connects to the host.
PROCESSING NOW [CARD] [SALE] This display, with an approval code from the host, indicates successful authorization or host capture. The Merchant receipt completes printing. If you want a second receipt, press YES. The Customer receipt is printed. If you do not want a second receipt, press NO. Thirty seconds after a transaction is completed or when you press the Cancel key, the terminal returns to the Idle prompt.
APPROVAL 3 PRINT SECOND RECEIPT CORRECT? [CARD]
XXXXXX
YES OR NO [SALE]
APPROVAL
XXXXXX
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Chapter 1
Credit Card Sale with CVV2 Data

Manually enter the customer credit card information to initiate a credit card sale with CVV2 data. NOTE: CVV2 is used for manually entered sales transactions only.
Step-by-Step
To perform a credit card sale with CVV2 data: Step
1 SWIPE CUSTOMER CARD [DATE] 2 [CARD] EXPIRATION DATE [DATE] 3 0=Not Provided 1=Present 2=Illegible 9=Not Present [TIME] [SALE] MMYY ---[TIME] Enter the expiration date, then press ENTER.
Terminal display
Action
Manually enter the customer card number, then press ENTER.
Enter the number for one of the selections, then press ENTER.
4 [CARD] CVV2 FROM CARD [SALE]
Type the CVV2 three-digit security code that is on the back of the customer card, then touch or press ENTER. NOTE: The code name is different for each processor: CVV2 - Card Verification Value 2, from Visa CVC - Card Validation Code, from MasterCard CID - Card Identification Digits, from AmericanExpress
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Transactions
Step
5
Terminal display
[CARD] AMOUNT [DATE] [CARD] [SALE] -----$XX.XX [TIME] [SALE]
Action
Enter the transaction amount, then press ENTER. The Merchant receipt starts printing if Preprint is enabled in Term-Master. The terminal dials the host.
PROCESSING NOW [CARD] [SALE] The transaction is approved. The Merchant receipt completes printing. APPROVAL 6 PRINT SECOND RECEIPT XXXXXX If you want a second receipt, press YES. The Customer receipt is printed. If you do not want a second receipt, press NO. Thirty seconds after a transaction is completed or when you press the Cancel key, the terminal returns to the Idle prompt.
CORRECT? [CARD]
YES OR NO [SALE]
APPROVAL
XXXXXX
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Chapter 1
Credit Card Sale with AVS

Manually initiate a credit card sale with AVS (Address Verification System) enabled. NOTE: The following AVS options must be enabled in Term-Master: AVS Enabled on sale, Prompt
Address, and Prompt ZIP Code. Not all hosts support this transaction type.
Step-by-Step
To perform a credit card sale with AVS: Step
1 SWIPE CUSTOMER CARD [DATE] 2 [CARD] EXPIRATION DATE [DATE] [TIME] [SALE] MMYY ---[TIME] Enter the expiration date, then press ENTER.
Terminal display
Action
Enter the customer card number on the terminal keyboard, then press ENTER.
[CARD]
[SALE]
Press YES or NO if the card is present.
CARD PRESENT? 4 [CARD] AMOUNT [DATE] 5 [CARD]
Y OR N [SALE] -----$XX.XX [TIME] [SALE] Enter the address, then press ENTER. Enter the amount and verify that it is correct, then press ENTER.
ENTER ADDRESS
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Transactions
Step
6
Terminal display
[CARD] [SALE]
Action
Enter the zip code, then press ENTER. The Merchant receipt starts printing.
ENTER ZIP CODE [CARD] [SALE] The terminal dials the host.
PROCESSING NOW [CARD] [SALE] The transaction is approved. The Merchant receipt completes printing. APPROVAL 7 PRINT SECOND RECEIPT XXXXXX If you want a second receipt, press YES. The Customer receipt is printed. If you do not want a second receipt, press NO. CORRECT? [CARD] YES OR NO [SALE] Thirty seconds after a transaction is completed or when you press the Cancel key, the terminal returns to the Idle prompt.
APPROVAL
XXXXXX
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Chapter 1
Manually Entered Card

Enter the card number and expiration date if the magnetic stripe is unreadable or not encoded. Also use manual entry for cases when the card is not presented, such as mail or telephone orders. The terminal beeps and waits for more data if you enter a number that is too short. The terminal displays UNSUPPORTED CARD and returns to the Idle prompt if the number is longer than the defined range. NOTE: Manual card entries are marked with an asterisk (*) on reports.
Step-by-Step
To manually enter a card: Step
1 SWIPE CUSTOMER CARD [DATE] 2 [CARD] EXPIRATION DATE [DATE] [TIME] [SALE] MMYY ---[TIME] Enter the expiration date of the card (typically four digits), then press ENTER. If the expiration date is valid, the transaction continues. An invalid date entry displays an error message then prompts for the expiration date again. If the card is expired and you set the Check Expire Date Initialization options, the terminal indicates that the card is expired and prompts for the expiration date again. NOTE: The Check Expire Data Initialization option only applies to offline transactions.
Terminal response
Action
Enter the card number, verify that it is correct, then press ENTER.
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Transactions
Step
3
Terminal response
[CARD] [SALE]
Action
Enter the amount and verify that it is correct, then press ENTER. The Merchant receipt starts printing. The terminal sends the information to the host.
AMOUNT [CARD]
$XX.XX [SALE]
DIALING NOW [CARD] [SALE] This display, with an approval code from the host, indicates successful authorization or host capture.
PROCESSING NOW [CARD] [SALE] Thirty seconds after a transaction is completed or when you press the Cancel key, the terminal returns to the Idle prompt. The Merchant receipt completes printing. The terminal returns to the Idle prompts. SWIPE CUSTOMER CARD [DATE] [SALE]
APPROVAL
XXXXXX
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Chapter 1
Refund
Use Refund for transactions that have been processed in a batch that had already been settled. NOTE: There are two types of refunds: credit refunds and debit refunds.
Step-by-Step
To perform a Refund transaction: Step
1 SWIPE CUSTOMER CARD [DATE] 2 [TIME] Swipe the card through the card reader.
Terminal response
Action
Press the Refund key.
REFUND SWIPE CUSTOMER CARD -------------------------[DATE] [TIME] [CARD] AMOUNT [DATE] [CARD] REFUND ----$X.XX [TIME] REFUND
Enter the transaction amount, verify that it is correct, then press ENTER.
The following four prompts are typical. The Merchant receipt starts printing if Preprint is enabled in Term-Master Suite.
AMOUNT [CARD]
$XX.XX REFUND The terminal dials the host.
DIALING NOW [CARD] REFUND The terminal connects to the host.
PROCESSING NOW [CARD] REFUND This display, with an approval code from the host, indicates successful authorization or host capture. The Merchant receipt completes printing.
APPROVAL
XXXXXX
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Transactions
Debit Transaction
Activate a debit transaction by pressing the Debit key.
Step-by-Step
To perform a debit transaction: Step
1 SWIPE CUSTOMER CARD [DATE] 2 SWIPE CUSTOMER CARD [DATE] 3 [CARD] SALE AMOUNT [DATE] 4 [TIME] [DEBIT] ----$XX.XX [TIME] WAITING FOR PIN The customer enters the PIN, then presses Enter on the PIN pad. The Merchant receipt starts printing. [CARD] [DEBIT] The terminal sends the information to the host. [TIME] [DEBIT] Swipe customer card through the card reader. The terminal display shows the type of transaction [DEBIT], and a prompt to enter the amount. Enter the amount, verify that it is correct, then press ENTER.
Terminal response
Action
Press the Debit key.
DIALING [CARD] [DEBIT] This display, with an approval code from the host, indicates successful authorization or host capture.
PROCESSING [CARD] [DEBIT] Thirty seconds after the transaction is completed or when you press the Cancel key, the terminal returns to the Idle prompt. The Merchant receipt completes printing. The terminal returns to the Idle prompt. SWIPE CUSTOMER CARD [DATE] [DEBIT]
APPROVAL
XXXXXX
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Chapter 1
Tender Amount
The Tender Amount option is a debit transaction. Therefore, to activate Tender Amount, press the Debit key to calculate the cash back amount. NOTE: The Tender/Cash Prompt on the Terminal Table and the Allow Cash Back option on the Debit
Issuer Table in Term-Master must be enabled.
Step-by-Step
To perform a Tender Amount transaction: Step
1 SWIPE CUSTOMER CARD [DATE] 2 DEBIT SALE AMOUNT DEBIT TENDER AMOUNT [DATE] [TIME] SAL+CSH $XX.XX SAL+CSH ----$XX.XX [TIME] Enter the sale amount, then press ENTER.
Terminal response
Action
Press the Debit key.
Enter the tender amount, then press ENTER. The terminal should not allow the tender amount to be less than the sale amount. Tender Amt - Sale Amt = Cash back Examples: $50.00 - $23.99 = $26.01 $25.00 - $25.00 = 0
C=$0.00
T=$0.00
If the tender amount is greater than the sale amount, the terminal displays this prompt. C = Cash back
CORRECT?
YES OR NO T = Tender (total) amount
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Transactions
Step
5
Terminal response
WAITING FOR PIN
Action
The customer enters the PIN, then presses Enter on the PIN pad. The Merchant receipt starts printing.
[CARD]
SAL+CSH
The terminal sends the information to the host.
DIALING NOW [CARD] SAL+CSH This display, with an approval code from the host, indicates successful authorization or host capture.
PROCESSING NOW [CARD] SAL+CSH Thirty seconds after the transaction is completed or when you press the Cancel key, the terminal displays the Idle prompt. The Merchant receipt completes printing.
APPROVAL
XXXXXX
The terminal does not have to verify the cash back and tender amounts when the tender amount equals the sale amount ($25.00 - $25.00 = 0).
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Chapter 1
Debit Sale Plus Cash

Debit Sale Plus Cash Retail transactions run when you enable the Allow Cash Back and Allow Cash Only options on the Debit Issuer Table in Term-Master. This transaction enables the customer to specify an amount greater than the sale amount and receive cash back. Enter $0.00 for a Cash Only transaction.
Step-by-Step
To perform a Debit Sale Plus Cash transaction: Step
1 SWIPE CUSTOMER CARD [DATE] 2 DEBIT SALE AMOUNT [DATE] 3 DEBIT CASH AMOUNT [DATE] 4 TOTAL CORRECT? [TIME] SAL+CSH ----$XX.XX [TIME] SAL+CSH ----$XX.XX [TIME] If the total is not correct, press NO. If the total is correct, press YES. The terminal displays the following prompt. Enter the sale amount, then press ENTER. For the cash only option, press ENTER without typing an amount.
Terminal response
Action
Press the Debit key, then swipe the card through the card reader.
Enter the cash amount, then press ENTER.
----$XX.XX YES OR NO
WAITING FOR PIN
The customer enters the PIN, then presses Enter on the PIN pad. The Merchant receipt starts printing.
[CARD]
SAL+CSH
DIALING NOW [CARD] SAL+CSH This display, with an approval code from the host, indicates successful authorization or host capture.
PROCESSING NOW [CARD] SAL+CSH Thirty seconds after the transaction is completed or when you press the Cancel key, the terminal displays the Idle prompt. The Merchant receipt completes printing.
APPROVAL
XXXXXX
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Transactions
Debit Refund
Use Debit Refund for debit transactions you processed before the current batch.
Step-by-Step
To perform a Debit Refund transaction: Step
1 SWIPE CUSTOMER CARD [DATE] 2 [TIME] Swipe the card through the card reader. The customer enters their PIN on the PIN PAD. 3 [DEBIT] AMOUNT [DATE] [CARD] AMOUNT [DATE] [CARD] [DEBIT REF] ----$XX.XX [TIME] [DEBIT REF] ----$XX.XX [TIME] [DEBIT REF] The following four prompts are typical. The Merchant receipt starts printing if Preprint is enabled in Term-Master. The terminal dials the host. Enter the transaction amount, verify that it is correct, then press ENTER.
Terminal response
Action
Press the Debit key then the Refund key.
[DEBIT REF] SWIPE CUSTOMER CARD
DIALING NOW [CARD] [DEBIT REF] The terminal connects to the host.
PROCESSING NOW [CARD] [DEBIT REF] This display, with an approval code from the host, indicates successful authorization or host capture. The Merchant receipt completes printing.
APPROVAL
XXXXXX
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Chapter 1
Card Verification
Before processing a financial transaction, you can use Card Verification to verify that the host accepts the card. It is not a stored transaction, and the terminal does not print a receipt.
Step-by-Step
To perform Card Verification before performing a transaction: Step
1 SWIPE CUSTOMER CARD [DATE] 2 [TIME] CARD VER Swipe the card through the card reader.
Terminal response
Action
Press the Verify key.
SWIPE CUSTOMER CARD 3 [CARD] AMOUNT [DATE] [CARD] CARD VER ----$XX.XX [TIME] CARD VER The following four prompts are typical. The merchant receipt starts printing if Preprint is enabled in Term-Master. The terminal dials the host. Enter the desired amount you want to verify and press ENTER.
AMOUNT [CARD]
$XX.XX CARD VER
DIALING NOW [CARD] CARD VER The terminal connects to the host.
PROCESSING NOW [CARD] CARD VER This display, with an approval code from the host, indicates successful authorization or host capture. The merchant receipt completes printing.
APPROVAL
XXXXXX
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Transactions
Account Select and PIN Entry

The Account Select function applies to debit cards. The cardholder makes the selection and enters the PIN using the attached PIN pad. NOTE: The PIN Pad Acct Select and PIN Entry Required options on the Debit Issuer Table in Term-Master
must be enabled.
Step-by-Step
To perform an Account Select and PIN Entry transaction: Step
1 SWIPE CUSTOMER CARD [DATE] 2 DEBIT SALE AMOUNT [TIME] SAL+CSH ----$XX.XX 3 DEBIT SAL+CSH Enter the sale amount, then press ENTER. For the cash only option, press ENTER without typing an amount. Enter the cash amount, then press ENTER.
Terminal response
Action
Press the Debit key, then swipe the card through the card reader.
CASH AMOUNT 4 TOTAL CORRECT?
$XX.XX If the total is not correct, press NO. If the total is correct, press YES. The terminal displays the following prompt.
[CARD]
SAL+CSH
The customer selects the account on the PIN pad. This display appears on the terminal.
WAITING FOR ACCT NO. 6 WAITING FOR PIN The customer enters the correct PIN, then presses Enter on the PIN pad.
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Chapter 1
Step
7
Terminal response
[CARD] SAL+CSH
Action
An incorrect PIN entry results in an error response, INVALID PIN, and displays a prompt, RE-ENTER PIN. The terminal remains online for two re-entry attempts. If both fail, the host declines the transaction and displays the message INCORRECT PIN. The Merchant receipt starts printing.
DIALING NOW
[CARD]
SAL+CSH
The terminal connects to the host.
PROCESSSING NOW [CARD] SAL+CSH Thirty seconds after the transaction is completed or when you press the Cancel key, the terminal displays the Idle prompt. The Merchant receipt completes printing.
APPROVAL
XXXXXX
NOTE: Printing a second receipt, the customer receipt, is an option for all transactions.
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Transactions
Performing an Authorize (Auth Only) Transaction

Use Auth Only to reserve funds on a cardholder account and capture those funds at a later time. This typically occurs in a merchant environment when the merchant does not know the total amount to charge the cardholder at the time of the transaction. After the total amount is determined, the merchant forces the transaction. NOTE: Not all hosts support this transaction type.
Step-by-Step
To perform an authorize transaction: Step
1 SWIPE CUSTOMER CARD
Terminal response
Action
Press Function + 9.
[DATE] 2
[TIME] Swipe the customers card.
AUTHORIZE SWIPE CUSTOMER CARD [DATE] [TIME] AUTHORIZE ----$XX.XX [TIME] [AUTHORIZE]
[CARD] AMOUNT [DATE] [CARD]
Type the amount, then press ENTER.
The terminal connects to the host.
DIALING NOW [CARD] [TIME] The terminal displays the response. The merchant receipt starts printing.
APPROVAL
XXXXXX
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Chapter 1
Offline or Forced Transaction

Offline transactions enable the merchant to perform a capture transaction without communicating with the host. Offline transactions are stored in the current batch and uploaded to the host before settlement. In the initialization parameters, you can set Refund and Void transactions to default to offline.
Step-by-Step
To perform an Offline transaction: Step
1 SWIPE CUSTOMER CARD [DATE] 2 [TIME] Swipe the customer card.
Terminal response
Action
Press the Offline key.
OFFLINE ** OFF-LINE MODE ** ENTER ACCOUNT NUMBER
[CARD] AMOUNT [DATE]
OFFLINE ----$XX.XX [TIME]
Enter the transaction amount, verify the amount, then press ENTER.
[CARD] OFFLINE ENTER APPROVAL CODE -----[DATE] [TIME] [CARD] OFFLINE
Enter the approval code of two to six digits, then press ENTER. The Merchant receipt starts printing. The transaction is approved. The Merchant receipt completes printing.
TRANSACTION ACCEPTED 5 PRINT SECOND RECEIPT CORRECT? YES OR NO If you want a second receipt press YES. The Customer receipt is printed. If you do not want a second receipt, press NO. Thirty seconds after a transaction is completed or when you press the Cancel key, the terminal returns to the Idle prompt. [TIME]
SWIPE CUSTOMER CARD [DATE]
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Transactions
Mail or Phone Order

Follow this procedure to perform a Mail/Telephone Order transaction.
Step-by-Step
To perform a mail or telephone order transaction: Step
1 SWIPE CUSTOMER CARD [DATE] 2 [TIME] Enter the account number, then press ENTER.
Terminal display
Action
Press key sequence: Function + 6 + 5 + ENTER.
MAIL ORDER ENTER CARD NUMBER [DATE] [TIME]
[CARD] MAIL ORDER EXPIRATION DATE MMYY ---[DATE] [TIME] 0=Not Provided 1=Present 2=Illegible 9=Not Present [CARD] AMOUNT [DATE] MAIL ORDER ----$XX.XX TIME] MAIL ORDER
Enter the expiration date, then press ENTER.
Enter 9, then press ENTER.
Enter the amount, verify that it is correct, then press ENTER.
[CARD] ENTER ADDRESS
Enter the street address of the cardholder, then press ENTER. This prompt appears when you enable the AVS Address Prompt option in TermMaster.
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Chapter 1
Step
7
Terminal display
[CARD] ENTER ZIP CODE MAIL ORDER
Action
Enter the zip code of the cardholder, then press ENTER. This prompt appears when you enable the AVS Zip Code Prompt option in Term-Master. The terminal dials the host. The Merchant receipt starts printing.
[CARD]
MAIL ORDER
DIALING NOW [CARD] MAIL ORDER PROCESSING NOW MAIL ORDER The terminal sends the information to the host.
[CARD]
This display, with an approval code from the host, indicates successful authorization or host capture. Merchant receipt completes printing. If you want a second receipt press YES. The Customer receipt is printed. If you do not want a second receipt, press NO. Thirty seconds after a transaction is completed or when you press the Cancel key, the terminal returns to the Idle prompt.
APPROVAL 8 PRINT SECOND RECEIPT
XXXXXX
CORRECT? [CARD] APPROVAL [DATE]
YES OR NO MAIL ORDER XXXXXX [TIME]
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Transactions
EBT Transactions
The T7Plus terminal uses the E-MAIL key, on the standard keypad overlay, to initiate EBT transactions when enabled in Term-Master.
EBT Purchase, Food Stamps

Follow this procedure to perform an EBT food stamp purchase.
Step-by-Step
To perform an EBT food stamp purchase: Step
1 SWIPE CUSTOMER CARD [DATE] 2 SWIPE CUSTOMER CARD [DATE] [TIME] [TIME] EBT Swipe the customer card through the card reader. NOTE: Manual entry of EBT cards is allowed for only Prior EBT approved transactions, which are performed offline. Select 1 for Food Stamp, then press ENTER.
Terminal display
Action
Press the E-Mail key to start an EBT transaction.
1-FOOD STAMP 2-CASH BENEFIT
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Chapter 1
Step
4
Terminal display
[EBT] SALE AMOUNT [DATE] EBT EBT ----$XX.XX [TIME] EBT
Action
Enter the amount of the sale, then press ENTER. The Merchant receipt starts printing.
This terminal display appears until the card holder enters a PIN on the PIN pad.
WAITING FOR PIN EBT EBT The terminal dials the host.
DIALING EBT EBT The terminal sends the information to the host.
PROCESSING NOW EBT EBT This display, with an approval code from the host, indicates successful authorization or host capture. Merchant receipt completes printing.
APPROVAL
XXXXXX
NOTE: Printing a second receipt, the customer receipt, is an option for all transactions.
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Transactions
EBT Purchase, Cash Benefit

Follow this procedure to perform an EBT cash benefit purchase.
Step-by-Step
To perform an EBT cash purchase transaction: Step
1 SWIPE CUSTOMER CARD [DATE] 2 SWIPE CUSTOMER CARD [DATE] 3 1=FOOD STAMP 2=CASH BENEFIT EBT SALE AMOUNT EBT CASH AMOUNT [DATE] 6 TOTAL CORRECT? EBT $XX.XX EBT ----$XX.XX [TIME] [TIME] Press 2 for cash benefit, then press ENTER. [TIME] EBT Swipe the customer card through the card reader.
Terminal display
Action
Press the E-Mail key to start an EBT transaction.
Enter the amount, then press ENTER.
Enter the cash back amount, then press ENTER. This prompt appears if you enabled the Allow Cash Back option in Term-Master.
Press YES if the total is correct. If total is incorrect, press NO and return to step 5. The Merchant receipt starts printing. This terminal display appears until the card holder enters a PIN on the PIN pad.
WAITING FOR PIN
EBT
EBT
The terminal dials the host.
DIALING EBT EBT The terminal sends the information to the host.
PROCESSING NOW EBT EBT This display, with an approval code from the host, indicates successful authorization or host capture. Merchant receipt completes printing.
APPROVAL
XXXXXX
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Chapter 1
Balance Inquiry on Debit or EBT

Balance Inquiry initiates a transaction that returns the available balance on debit card accounts. The card holder must enter their PIN for Debit Balance Inquiry.
Step-by-Step
To perform a Balance Inquiry: Step
1 SWIPE CUSTOMER CARD [DATE] 2 SWIPE CUSTOMER CARD The customer enters their PIN on the PIN pad. [DATE] [TIME] [TIME] EBT Swipe the card through the card reader.
Terminal response
Action
Press the Debit or E-Mail key, then the Bal Inq key for Debit or EBT balances.
[CARD] PROCESSING NOW AVAIL BAL. TODAY $XX.XX $XX.XX
The terminal displays the available balance and a receipt is printed.
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Transactions
Additional Transaction Support

The T7Plus terminal supports additional modes: Descriptor Code, Invoice Number, Lodging and Restaurant Processing. This section provides the unique transaction procedures for the different modes. NOTE: Additional host-generated prompts and responses may occur in each procedure.
Descriptor Code Processing

In the terminal you can store up to 10 product names and codes, which you can activate for a particular card or cards to provide descriptive billing. Select the product code by using the terminal keyboard. Data loaded during initialization assigns the product codes and names. When prompted, press the numeric key corresponding to the product name you want to insert in the message.
Step-by-Step
To perform a Product Descriptor Code transaction: Step
1
Terminal response
[CARD] AMOUNT [TRANS] [AMT]
Action
The terminal already has the transaction amount in the basic transaction. Press ENTER.
SELECT DESCRIPTOR
Select the proper code (0-9) for the service or product by pressing the appropriate numeric key. Only one code displays on the screen at a time. If you select a descriptor that is incorrect, press NO/CLEAR and re-enter the desired descriptors. You can select up to four codes per transaction.
SELECT DESCRIPTOR HI-FI EQUIPMENT [CARD] DIALING NOW [CARD] PROCESSING NOW [CARD] APPROVAL CODE [TRANS] [TRANS]
Press ENTER. The following two displays are typical. The terminal dials the host.
[TRANS] XXXXXX
This display, with an approval code from the host, indicates successful authorization or host capture.
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Chapter 1
Invoice Number Processing

Invoice Number Processing is a retailer option that enables you to associate EFT POS transactions with ECR or POS system records. You can activate this feature for a particular card. The terminal uses operator-entered invoice numbers instead of default terminal-generated invoice numbers. NOTE: The Invoice Number must be enabled on the Issuer Table in Term-Master.
Step-by-Step
To perform a transaction using the Invoice Number: Step
1 SWIPE CUSTOMER CARD [DATE] 2 [CARD] INVOICE NUMBER [DATE] [CARD] AMOUNT [TIME] [TRANS] XXXXXX [TIME] [TRANS] [$AMT] The following four prompts are typical. The Merchant receipt starts printing if Preprint is enabled in Term-Master. The terminal dials the host. Enter the one to six-digit invoice number, then press ENTER.
Terminal response
Action
[CARD]
[TRANS]
DIALING NOW [CARD] [TRANS] The terminal connects to the host.
PROCESSING NOW [CARD] [TRANS] This display, with an approval code from the host, indicates successful authorization or host capture. The Merchant receipt completes printing. If you want a second receipt, press YES. The Customer receipt is printed. If you do not want a second receipt, press NO. Thirty seconds after a transaction is completed or when you press the Cancel key, the terminal returns to the Idle prompt.
APPROVAL 3
XXXXXX
PRINT SECOND RECEIPT CORRECT? [CARD] YES OR NO [TRANS]
APPROVAL
XXXXXX
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Lodging Processing
The initialization host can enable the lodging features to provide additional support for the lodging industry. NOTE: This basic option satisfies the essential requirements for the AMEX host only.
Step-by-Step
To perform a transaction in the Lodging Processing mode: Step
1
Terminal response
[CARD] AMOUNT [DATE] [TRANS] -----$XX.XX [TIME] [TRANS] [MMDDYY] -----[TRANS] [MMDDYY] -----[TRANS] ----$XX,XX [TIME]
Action
Swipe the card, enter the amount, then press ENTER.
[CARD] ARRIVAL DATE
Enter the arrival date, then press ENTER. NOTE: You can bypass each of these prompts by pressing ENTER without entering the information. Enter the departure date, then press ENTER.
[CARD] DEPARTURE
[CARD] ROOM RATE [DATE]
Enter the room rate, then press ENTER.
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Chapter 1
Step
5
Terminal response
[CARD] AMEX PROGRAM ID [DATE] [CARD] AMOUNT [CARD] [TRANS] ---[TIME] [TRANS] [$AMT] [TRANS]
Action
Enter the American Express Program ID. Valid AMEX Program IDs are numbers 1-6. The following four prompts are typical. The Merchant receipt starts printing if Preprint is enabled in Term-Master. The terminal dials the host.
DIALING NOW [CARD] [TRANS] The terminal connects to the host.
PROCESSING NOW [CARD] [TRANS] This display, with an approval code from the host, indicates successful authorization or host capture. The Merchant receipt completes printing.
APPROVAL
XXXXXX
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Transactions
Restaurant Processing
Restaurant Processing mode provides additional facilities to assist restaurants and other service organizations in handling tips. This operating mode affects transactions by providing for two amount fields: the base amount and tip amount.
Step-by-Step
To perform a transaction in Restaurant Processing mode: Step
1 SWIPE CUSTOMER CARD [DATE] 2 [CARD] ENTER SERVER NUMBER [DATE] 3 [CARD] ENTER TABLE NUMBER [DATE] 4 [CARD] BASE AMOUNT [DATE] 5 [CARD] TIP AMOUNT [DATE] [TIME] SALE -[TIME] SALE -[TIME] SALE ----$XX.XX [TIME] SALE ----$XX.XX [TIME] Enter the tip amount, then press ENTER. If you do not know the tip, press ENTER and adjust the transaction when you know the tip. Enter the base amount, then press ENTER. Enter the table number, then press ENTER. Enter the server number, then press ENTER.
Terminal response
Action
Swipe the card through the card reader.
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Chapter 1
Step
5
Terminal response
TOTAL CORRECT? ----$XX.XX YES OR NO [CARD] SALE
Action
Press YES and card processing continues. The Merchant receipt starts printing. Press NO to re-enter the base amount. The terminal dials the host.
DIALING NOW [CARD] SALE The terminal connects to the host.
PROCESSING [CARD] SALE This display, with an approval code from the host, indicates successful authorization or host capture. The Merchant receipt completes printing. If you want a second receipt, press YES. The Customer receipt is printed. If you do not want a second receipt, press NO. Thirty seconds after a transaction is completed or when you press the Cancel key, the terminal returns to the Idle prompt.
APPROVAL 6 PRINT SECOND RECEIPT CORRECT?
XXXXXX
YES OR NO [CARD] SALE
APPROVAL
XXXXXX
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Transactions
Settlement
A Settlement transaction causes the terminal to transmit its totals for comparison with the capture host totals.
Step-by-Step
To perform a Settlement transaction: Step
1 SWIPE CUSTOMER CARD [DATE] 2 ENTER PASSWORD [DATE] 3 HOST NUMBER {DATE] --[ID#] [TIME] -----[TIME] SETTLE When there is more than one batch total present, the terminal requires a host ID number to determine which host to settle. Pressing ENTER at this prompt settles all hosts that have non-zero batch totals. The entry of a valid two-digit host ID number settles to that particular host. Enter the host ID, then press ENTER. SCANNING BATCH The initialization host assigns host ID numbers that you can view using the terminal Function 8, Display Batch Log. The following displays appear when you set the Reconcile Totals Method options to Confirm. Otherwise, the Enter option is activated, and you must enter the totals at each prompt. 4 TOTAL CORRECT? ----$XX.XX YES OR NO The terminal displays the sales total. Press YES to confirm the value displayed or NO to exit to the Idle prompt. [TIME] SETTLE Enter the current password, then press ENTER.
Terminal response
Action
Press the Settle key.
PLEASE WAIT
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Step
5
Terminal response
REFUND TOTAL CORRECT? [$AMT] YES OR NO
Action
Press YES to confirm the value displayed, connect to the host, and transmit the batch information. Press NO to exit. The terminal scans for transactions.
SCANNING BATCH PLEASE WAIT SETTLE
DIALING NOW SETTLE The terminal connects to the host.
PROCESSING NOW SETTLE The terminal displays this prompt when it completes the reconciliation. Settlement receipt prints. The terminal scans for transactions.
APPROVAL
XXXXXX
SCANNING BATCH
PLEASE WAIT SETTLE Thirty seconds after a transaction is completed or when you press the Cancel key, the terminal returns to the Idle prompt.
APPROVAL
XXXXXX
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C h a p t e r
Batch Functions
The T7Plus terminal supports either terminal-based transaction capture or host-based capture backed up by a shadow file of transactions stored in the terminal. If an out-of-balance condition occurs between the host and the terminal, the terminal automatically uploads the shadow file to the host to aid in reconciliation. This chapter includes the following topics:
n n n
Transactions Function Keys Software Application Certification
Chapter 2
Transactions
The T7Plus terminal supports the following transactions.
Table 2-1. Transaction and use
Transaction name
Refund, or Debit Sale Auth Only
[Button] / Function Key

Function 76
Use to
Process a refund or debit card sale. The system calls out to verify the transaction and, on approval, stores a record in the journal. Verify funds availability and hold funds until the terminal receives a draft or capture transaction. Enable a debit cardholder to purchase goods or services and to obtain cash back.
Function 9
Sale plus Cash Balance Inquiry Reversal Function 75
Enable a cardholder to ascertain the current account balance. Perform an online correction of a communication or processing error. The terminal sends a reversal message if it sent a transaction request to the network but did not receive a valid response before the time-out period expired. The terminal sends this message persistently until it receives a valid response. This transaction is Host specific.
Card Verification Check Authorization Void
Function 74
Validate the card before processing the financial transaction.
[Check]
Verify a check.
[Void]
Cancel a transaction existing in the current batch. Voided transactions do not accumulate in the terminal totals. Process voids online or offline. Only Sale, Debit, and Refund transactions can be voided. For offline processing, the terminal uploads the cancellation to the host at settlement. The issuer can block voids. Credit is issued back to a cardholder after batch settlement. Process refunds online or offline. You can configure a card to block refunds of a specific issuer. Store offline transactions, (transactions that are captured without communicating with the host,) and upload them to the host at settlement. Adjust or edit a transaction in the current batch. Common uses of the Adjust function are to correct an error or add a tip, late charge, or other charge. Only captured transactions support the Adjust function. The terminal uploads the change to the host at settlement. Perform an initialization to receive terminal configuration. During a request for initialization, the terminal dials the initialization phone number you configured in the Setup function. The host or Term-Master downloads the Terminal Configuration Table, Issuer Table, Card Ranges, Product Codes, and Acquirer Table. Reconcile terminal totals with host totals. If the totals do not agree, the terminal automatically uploads the entire batch to the host. The terminal uploads all offline transactions before reconciling with the host.
Refund/Credit
[Refund]
Offline/ Force
[Offline]
Adjust
[Adjust]
Initialize
[Initialize] Function 2
Batch Settlement
[Settle]
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Batch Functions
Table 2-1. Transaction and use
Transaction name
Batch Settlement Statistics Batch Review
[Button] / Function Key

Function 99
Use to
Send a Statistics message to the host after a successful Batch Settlement. This consists of terminal time-outs, communication errors, card reads, response times, transmission and reception errors, redials, and reversals. Review each captured transaction in the current batch. The transactions read from most recent to first and display invoice number, type of transaction, amount, approval code, PAN, sequence number, date, and time. Voided transactions and reversals are also included in Batch Review. Enable or disable additional information displayed during communication processes or a line type change. The additional displays are Waiting for line, Training modem, Dialing now, and Waiting for answer.
[Review]
Enhanced Communication Messages Find [Find]
Review a specific transaction by invoice number. Information includes invoice number, transaction type, amount, approval code, PAN, sequence number, date, and time. The Find function also displays voided transactions and reversals. Private Label prepaid electronic gift certificates. View the Terminal Journal reports: Till report (1), Server report (2), Audit report (3), and Issuer report (4). SPOS, the acquirer name appears on all reports. Reprint a receipt for any transaction in the current batch. Review the Net Sale Totals, Net Refund Totals, Net Transaction Count, and totals and transaction count for each card used.
Gift Card Reports
Function 47 [Reports]
Reprint Totals
[Reprint] [Totals]
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Supported Host
This table displays the hosts support hosted in SPOS 07A software.
Table 2-2. Supported host
Supported Host
American Express Blackstone Comtel (USB) Datamark FDR - CardNet* FDR - Nashville* FDR - Omaha Fifth Third Hypercom Lynk NDC (Global Payments Inc) NOVA Paymentech Transaction Payment Systems VALULINK VALUTEC Visa I Visa D Visa K Wells Fargo Bank
Credit
Debit
EBT
Gift
Loyalty
Phone
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Batch Functions
Function Keys
The appropriate function sequence is as follows: press Function, the appropriate number, then press Enter. For example: press Function + 1 + 0 + ENTER. The following list describes each supported function.
Table 2-3. Function keys and use
Function key
0
Name
Test transaction
Use to
Test the communications link to the selected acquirer. A single acquirer terminal dials the acquirer telephone number. A multiple acquirer terminal prompts for the host number and dials the selected host. This is a host-specific function.
Batch scroll
Review each captured transaction in a current batch. The transactions are available from most recent to first. Information displayed for review is invoice number, type of transaction, amount, approval code, PAN, sequence number, date, and time. You can also review, adjust, reprint, or void transactions during batch scroll. Touching Adjust, Reprint or Void from any of the transaction review displays starts the indicated function for that transaction. The first time one of these functions is called from the batch scroll, the terminal requests a password based on the Term-Master settings. When the function is complete, the terminal returns to batch scroll, and subsequent adjustments, reprints, or voids do not require another password entry.
Merchant programming
Enter configuration parameters. The terminal requires merchant programming to dial the initialization and NMS hosts and to receive initialization and programming. The terminal identification number consists of eight alphanumeric characters. The initialization telephone number is dialed when a request for initialization is executed. The NMS telephone number is dialed when a request for a program load is executed. Dial type: tone or pulse. Pulse dialing is for a rotary dial phone. Enter the appropriate PABX access code number when dialing within a PABX system.
Terminal reset
Reset the terminal and initiate the self-diagnostic tests. During reset, the software name, revision level, download program initialization number, and memory status are briefly displayed. Lock the keyboard to prevent unauthorized use of the terminal. To unlock the keyboard, type the terminal password. The default is 0000. Review the Net Sales totals, Net Refund totals, Net Transaction count, and totals and transaction count for each card type. Activate a call to Term-Master for uploading a snapshot of diagnostic statistics. The NMS telephone number in the terminal setup is the dial number. Display current data batch numbers.
Keyboard lock
Display batch total by issuer NMS help
Display batch numbers
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Function key
9
Name
Auth only
Use to
Verify funds availability and hold funds until the terminal receives a draft or capture transaction. Adjust the date and time. Enable the terminal to operate in Training mode. Training mode enables you to perform all financial transactions including settlement but does not affect the live batch. The text ***TRAINING MODE*** prints on all receipts and the signature line is omitted. Open, close, or print a tab transaction.
10 12
Date and time Training mode
20
Open/Close/Print tabs Journal search by invoice number
21
Review a specific transaction. Information displayed for review is invoice number, type of transaction, amount, approval code, PAN, sequence number, date, and time. Voided transactions and reversals are also displayed. Reset and increment shift number. Program memory dialing in the terminal.
22 25
Shift Speed dial configuration Receipt text
26
Add 40-characters of text on the receipt. This information appears as the 4th header line on the receipt. Initialization does not erase this text. Prints the available host list table.
27
Print available host list Print acquirer table Settlement status
28
Prints the acquirer table.
29
Provide summary information of the last settlement attempt on all acquirers:

n n n n n
Acquirer name, method of transmission, response code, date, time, and batch number Sale items and amount Refund items and amount Current attempt number, response code, date, and time Response text from the host
30
Business day report Toggle card swipe
Dial the LYNK host for the retrieval of daily debit totals.
31
Swipe the card through the S7C PIN pad instead of the terminal. This configuration enables a card swipe to occur at the S7C at the time of the transaction. If the customer decides to swipe the card at the terminal, press Function 3 + 1 + ENTER to indicate the swipe is at the terminal. View the version of the PIN pad software on a S7, S7C, S8, or ICE terminal. Perform a Batch Inquiry and a Batch Release. NOTE: Supported in the HOSTNBD module only.
32
PIN pad software revision Merchant controls
33
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Batch Functions
Function key
34 35 37 38 42
Name
Host totals Host totals Clear totals Gift card EBT transaction
Use to
Dial Concord and FNBC for host totals. Dial designated host for totals. Clear store and or terminal totals for the ABNCS host. Initiate a gift card transaction. Initiate an electronic benefit transfer (EBT) transaction for cash benefits and food stamps. You can also select E-Mail for EBT transactions. Initiate an offline EBT transaction. Initiate an EBT refund transaction. Pre-authorize an electronic ACH check.
43 44 45
Offline EBT Refund EBT Pre-authorize ACH check ACH check refund Gift card activation Check card ACH check Tip discount setup Cancel last debit transaction Mail/phone transaction Enable/disable printer Reprint last receipt Reprint receipt
46
Initiate an electronic ACH check refund.
47
Activate gift cards.
48 49 61
Perform check card transactions. Perform ACH check transactions. Establish discount percentage to apply to the tip.
62
Cancel the last debit transaction in the current batch only. Supported by SPS only. Initiate a mail/phone transaction. Supported in the Hypercom, VisaNet, and Wells Fargo host modules only. Enable or disable the printer without reinitializing the terminal.
65
71
72
Reprint the last merchant or customer financial receipt.
73
Reprint a specific receipt. Use the invoice number to select a merchant or customer receipt. Pre-authorize transaction amounts. This process enables card validation before processing financial transactions. This is a host-specific function. NOTE: You can also select Card Verify for card verification. You can block a card from card verifications.
74
Card verification
75
Balance inquiry
Enable an cardholder to ascertain the balance available in the credit card account.
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Function key
76 77
Name
Debit Server log-on/logoff Server Table Terminal journal reports
Use to
Initiate a debit transaction. Log a server on or off. The terminal supports up to 100 servers.
78 79
Print or delete all logged-on servers. Print a (1) Till, (2) Server/Cashier, (3) Audit, (4) Summary, or (5) Tab report. For Multiple Host Standard, the acquirer name appears on all reports. The Audit report prompts for the host number. If you enter 00 for the host number, a complete journal report prints. NOTE: Count = number of transactions for the specified issuer. Net column = sum of all issuer transactions.
81
Phone card transaction Printer test
Initiate a phone card transaction.
82
Test the printer connection to the terminal. A receipt prints with alpha numeric characters of different font sizes. Firmware information also prints on the bottom of the receipt. Test the display. The terminal will display all graphics and screens available on your terminal. Test the keyboard. The terminal displays the column and row of the key pressed. Auto Close times for each host at the terminal level. Test the check reader or scanner. Terminal prompts to swipe a check through attached check reader or scanner. MICR data is displayed when check is successfully read. This function works for Magtek check reader, Magtek check scanner, and RDM check scanner. Test the terminal card reader. The terminal prompts Read Card Now. Swipe the card. The terminal displays Tracks 1 and 2. Change the current password. Initialization overwrites this change. To change the password, type the old password, followed by the new one. Enable a fixed display of the software name, release, subrelease letter, download release, and boot program name. Request a download of the program.
83
Display test
84
Keyboard test
85 86
Auto Batch Settle Check reader test
89
Card read test
90
Password change
91
Software name and revision Request program load Logon
92
93
Log the terminal on to the host to request the encrypted working keys for the PIN pad. This is a host-specific function.
94
PIN pad test
Test the communication between the terminal and PIN pad and view the software version or the DUKPT key serial number. Review the number of data transmission and reception errors for the terminal.
95
Network statistics
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Batch Functions
Function key
96
Name
Response time monitor
Use to
Review the terminal-to-host response-time statistics. The terminal displays four time windows and the number of transactions for each window. You can perform Local programming at the terminal level. You can enable or disable:
n
97
Local programming for Check Reader Port, Password Protection, Dialing options, and Tip Assist
Select Check Reader Port: RS232 PIN Default Password protection for: Void Refund Adjust Reports Offline Dialing options for: Handset Toll Memory (fast) Referral Tip Assist for: Suggested tip percentage #1 Suggested tip percentage #2 Suggested tip percentage #3 Truncate PAN Truncate reports Disable 2nd receipt
n n n
98
Communication configuration
Enable or disable the display of additional information during the communication processes and change the line type. The additional displays are Waiting For Line, Training Modem, Dialing Now, and Waiting For Answer. The line types are leased, LAN, or dial. Select line modes; leased, dial, LAN 4800, LAN 19200, and CU Address.
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Function key
99
Name
Maintenance
Use to
The password for Function 99 is 028510. The program functions available are:
9: Clear:
Type 1: Everything - Clears all Init tables, cashiers, and setup Type 2: Batch - Clears batches only Type 6: Reversals - Clears reversals only
31: Auto-Test: Selects the number of times to run the auto-test. A value
of 0 runs the test continually.
32: A-Test Ans: Displays the results of the Auto-Test. 96: Available Host Report: Prints the hosts available in the Comms
module.
97: Acquirer Table Report: Prints the information contained in the

Acquirer Table of Term-Master.
98: TxRx Buffer Report: Prints the contents of the Transmit and Receive
Buffer.
99: Init Table Report: Prints contents of Init Table (Hex memory dump).
Finding a Transaction: Function 21

The Find function a recalls specific transaction by the invoice number. After you press Find, the terminal requests an invoice number. When it locates the invoice number in the current batch, the terminal enters Batch Review mode and displays the specified transaction.
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Batch Functions
Adjusting the Tip

Use Tip Adjust to alter a transaction amount contained in the open batch of the terminal. Be cautious when performing this transaction because additional amount are not sent to the host for authorization, and a receipt is not printed. The invoice number reflected on the receipt is required for this transaction. The Adjust Allowed option must be enabled in Term-Master.
Step-by-Step
To Void a transaction in the current batch: Step
1 SWIPE CUSTOMER CARD [DATE] 2 ENTER PASSWORD [DATE] 3 ENTER INVOICE NUMBER [DATE] 4 -----[TIME] ADJUST YES OR NO? XXXXXX 5 TOTAL CORRECT? $XX.XX YES OR NO To adjust the total, press NO. If the total is correct, press YES. To adjust, press YES. To cancel this transaction, press NO. ---[TIME] ADJUST If you do not want to void the transaction amount, press NO. Otherwise, press YES. [TIME] ADJUST Type the password, then press ENTER.
Terminal response
Action
Press the Adjust key.
6 TOTAL NEW AMOUNT? $XX.XX $XX.XX
Type the new amount, then press ENTER.
7 TOTAL CORRECT? $XXX.XX YES OR NO?
Verify that the total is correct, then touch YES. The adjustment is complete. If the amount is not correct, press NO and return to step 5. If you wish to adjust another transaction, return to step 3. If you are finished adjusting, press CANCEL. The terminal displays the Idle prompt.
TRANSACTION ACCEPTED 8
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Chapter 2
Voiding a Transaction
Use Void to cancel a transaction that is currently captured in the terminal batch. The voided transaction does not appear on the cardholder credit card statement.
Step-by-Step
To Void a transaction in the current batch: Step
1 SWIPE CUSTOMER CARD [DATE] 2 ENTER INVOICE NUMBER [DATE] 3 XXXXXX CORRECT? $XX.XX YES OR NO -----[TIME] If you do not want to void the transaction amount, press NO. Otherwise, press YES. [TIME] VOID Enter the invoice number, then press YES.
Terminal response
Action
Press the Void key.
[CARD]
SALE
DIALING NOW [CARD] SALE The terminal connects to the host.
PROCESSING NOW [CARD] OFFL The transaction is approved. NOTE: The voided transaction remains in the transaction log, but it has a voided marker. You can view the transaction but not alter it.
TRANSACTION ACCEPTED
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Batch Functions
Reviewing a Transaction
Use Transaction Review to display and review the details of a transaction contained in the open batch. Within batch review you can void, adjust, or reprint the displayed transaction. NOTE: You can also access this function by merchant Function 1, and pressing or touching Enter.
Step-by-Step
To review a transaction: Step
1 SWIPE CUSTOMER CARD [DATE] 2 ENTER PASSWORD [DATE] 3 ---[TIME] Press the backspace () key to scroll through the transactions. [TIME] REVIEW Type the password, then press ENTER.
Terminal response
Action
Press Review.
REVIEW INV.#: 990008 SALE-$XXX.XX APPROVAL XXXXXX [CARD NUMBER] [TRANS DATE] [TRANS TIME] SEQUENCE NO: XXXXXX HOST: HYPERCOM
Press CANCEL to exit the function and return to the Idle prompt.
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Chapter 2
Performing a Batch Log Number and Host ID Number Inquiry

Use Batch Log Number and Host ID Number Inquiry to review the current batch number and the identification number assigned to each host. NOTE: You can also access this function by merchant Function 8, and pressing or touching Enter.
Step-by-Step
To perform a batch log number and host ID number inquiry: Step
1 SWIPE CUSTOMER CARD [DATE] 2 ENTER PASSWORD [DATE] 3 HOST 01 HYPERCOM 4 SWIPE CUSTOMER CARD [DATE] [TIME] ---[TIME] BATCH CURRENT BATCH 000001 Press the CLEAR key and the ENTER key to scroll through the transactions. [TIME] BATCH Type your password, then press ENTER.
Terminal response
Action
Press Function + 8 + ENTER.
Touch CANCEL to exit the function and return to the Idle prompt.
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Batch Functions
Reviewing the Batch: Function 1

Use Batch Review to display and review the details of a transaction contained in the open batch. Within batch review you can void, adjust, or reprint the displayed transaction. The review begins with the most current transaction. You toggle through the screens by pressing the backspace () key. Step through the batch by pressing YES to move forward and NO to move backward. Restaurant transaction contain the following five screens of information:
n n n n n
Invoice number, transaction type (SALE, DEBIT or voided [TRANS]), and amount. Invoice number and Server or Cashier Number if Server Processing is enabled. Tip amount and Approval Code used for the transaction. Card account number and Sequence Number for the transaction. Date and time of the transaction.
Retail transaction contain the following four screens of information:

n n n n
Invoice number, transaction type, and amount. Invoice number and Approval Code. Card account number, date, and time. Sequence Number for the transaction.
Step-by-Step
To perform a Batch Review: Step
1 SWIPE CUSTOMER CARD [DATE] [TIME]
Terminal display
Action
Press the Review key. If you enabled Server processing, the terminal requests a server number. NOTE: By entering the number of a server currently logged on, you can review the transactions performed only by that server. Press ENTER to bypass the server entry. The terminal then allows you to review all transactions in the current batch.
2 ENTER SERVER NUMBER
REVIEW
Enter a server number and press ENTER or press ENTER without a server number to review the entire batch. The terminal displays the first review screen. Press the backspace () key. The terminal displays the second review screen.
INV.#: [INVOICE] [TRANS] $XX.XX
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Step
4
Terminal display
INV.#: [INVOICE] SERVER # TIP APPROVAL $XX.XX 000000
Action
Press the backspace () key. The terminal displays the third review screen. Press the backspace () key. The terminal displays the fourth review screen. NOTE: The card number can have up to 20 digits.
24680045009988757744 SEQUENCE NO.: 000017 [DATE] [TIME]
Press the backspace () key. The terminal displays the fifth review screen. The backspace () key scrolls through the five displays for a given transaction until you press either ENTER or CLEAR. Pressing ENTER advances to the next transaction or the start of the batch. Pressing CLEAR moves back to the previous transaction.
START OF BATCH: XXXXXX
If you miss the desired transaction and reach the beginning of the batch, the terminal displays this prompt for a short duration. XXXXXX represents the batch number of the current batch. Press CLEAR to display previous log entries.
END OF BATCH: XXXXXX
Press the Cancel key to return to the Idle prompt.
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Batch Functions
Reviewing the Totals

Use this function to display the number of transactions and the total amount within the batch.
Step-by-Step
To display transaction totals: Step
1
Terminal display
SWIPE CUSTOMER CARD [DATE] [TIME] TOTALS $XX.XX $XX.XX $XX.XX
Action
Press the Totals key. The terminal scans the batch. The terminal displays the total for all of the sales in the current batch. Press the backspace () key to toggle between displays of net refund totals and net sales totals. Press ENTER to review the net sales for the first card issuer.
2 09 SALES 01 REFUND 00 ISSUES
[CARD] 09 SALES [CARD]
TOTALS $159.05 TOTALS
The terminal displays totals only for the card issuers used. Press the backspace () key to toggle between displays of net refund totals and net sales totals for each card issuer. Press ENTER to review the net sales for the next card or press CLEAR to review previous card totals. When the terminal displays the last card total, pressing ENTER results in the terminal displaying the following prompt.
02 REFUND
$32.00
NO MORE TOTALS
Press the Cancel key to return to the Idle prompt.
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Chapter 2
Performing a Settlement
Use Settlement to transmit the batch totals to the host for end-of-day processing.
Step-by-Step
To perform a settlement: Step
1 SWIPE CUSTOMER CARD [DATE] 2 ENTER PASSWORD 3 HOST NUMBER [DATE] 4 SCANNING BATCH PLEASE WAIT -[TIME] The terminal scans the batch for totals. NOTE: The Confirm Batch totals field in TermMaster must be enabled for this function. SETTLE Type the specific host number or press 0 for all hosts, then touch or press ENTER. [TIME] SETTLE Type your password, then press ENTER.
Terminal display
Action
Press Settle.
5 SALES TOTAL CORRECT? $XX.XX YES OR NO
The terminal displays the sales total. If the total is correct, touch or press ENTER. If the sales total is incorrect, touch NO. Check the batch listing for any discrepancies and return to step 1.
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Batch Functions
Viewing the Settlement Status: Function 29

To view the Settlement Status, press the key sequence Function + 2 + 9 + ENTER. Settlement Status displays five pages for each host as shown below. To see the settlement status of another host, use the ENTER or CLEAR keys. To see the next page for the current host, use the Backspace () key. The Settlement Status report is printed if you select ENTER at the initial PRINT REPORT prompt.
Terminal display
HOST [METHOD RR] [YY/MM/DD HHMM] [B#]
Field
[HOST] [METHOD] [RR] [YY/MM/DD HHMM] [B#]
Description
Host name Settlement type: Manual, Auto, Group, Never Response code Settlement date and time Batch # Transaction count Sale total Transaction count Refund total Number of settlement attempts Response code Settlement date and time
SALE ITEMS AMOUNT
[COUNT] [$AMT]
[COUNT] [$AMT] [COUNT] [$AMT] ATTEMPT # RESP [RR] [YY/MM/DD HHMM]
REFUND ITEMS [COUNT] AMOUNT ATTEMPT # [$AMT] RESP[RR]
[YY/MM/DD HHMM]
HOST TRANSMIT TEXT HOST TRANSMIT TEXT
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C h a p t e r
Report Functions
The chapter describes step-by-step instructions for performing reprint and report functions.
Printing a Summary Report

The Summary report prints a summary report of all transaction totals by the issuer. NOTE: You can also access this function by merchant Function 79.
Step-by-Step
To print a Summary report: Step
1
Terminal display
SWIPE CUSTOMER CARD [DATE] [TIME] +
Action
Press the Reports key.
3-AUDIT 4-SUMMRY 5-HISTORY 6-PERFORM
Press 4, then press ENTER.
3 ENTER PASSWORD 4 SCANNING BATCH PLEASE WAIT
REPORTS
Type the password, then press ENTER.
REPORTS
The terminal scans the batch.
PRINTING PLEASE WAIT
The terminal prints the report, then returns to the Idle prompt.
Chapter 3
Printing an Audit Report

The Audit report prints all transactions in the current batch. NOTE: You can also access this function by merchant Function 79.
Step-by-Step
To print an Audit report: Step
1 SWIPE CUSTOMER CARD [DATE] 2 3-AUDIT 4-SUMMRY 5-HISTORY 6-PERFORM [TIME] + Press 3, then press ENTER.
Terminal display
Action
3 ENTER PASSWORD
REPORTS
4 HOST DATE] NUMBER
PRINT LIST -[TIME] PRINT LIST PRINTING PLEASE WAIT [DATE]
Type the desired host number, then press
ENTER.
NOTE: To print all of the host reports, type 00, then press ENTER. The terminal prints the report, then returns to the Idle prompt.
[TIME]
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Report Functions
Printing a Batch History Report

The Batch History report prints a report of all transaction totals by the host. NOTE: You can also access this function by merchant Function 79.
Step-by-Step
To print a Batch History report: Step
1
Terminal display
SWIPE CUSTOMER CARD [DATE] [TIME]
Action
3-AUDIT 4-SUMMRY 5-HISTORY 6-PERFORM REPORTS ENTER PASSWORD
01-HYPERCOM 02-VISAK 03-SIGCAP 04-CHECKS
Select the desired host, then press ENTER.
5 START DATE ENTER DATE MMDDYY
Type the desired start date in a Month, Day, and Year format, then press ENTER.
The terminal scans the batch. SCANNING BATCH PLEASE WAIT
The terminal prints the report, then returns to the Idle prompt.
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Chapter 3
Printing a Performance Report

Use Performance Report to print or reset performance details of selected, or all acquirers. Only swiped cards and manually entered PAN transactions are calculated in the report. The performance results are: MANUALS - Number of manually PAN entered transactions SWIPES - Number of card swipe transactions that were entered APPROVALS - Number of MANUAL and SWIPE transactions that were approved DENIALS - Number of MANUAL and SWIPE transactions that were denied DISCONNECTS - Number of times transactions were stopped when terminal lost connection to host USER ABORTS - Number of times user aborted transactions NOTE: You can also access this function by merchant Function 79.
Step-by-Step
To print a Performance report: Step
1 SWIPE CUSTOMER CARD [DATE] 2 3-AUDIT 4-SUMMRY 5-HISTORY 4-PERFORM [TIME] + Press 6, then press ENTER.
Terminal display
Action
3 ENTER PASSWORD 4 TRANS PERFORMANCE 1=PRINT 2=RESET
REPORTS
Press 1. NOTE: To reset the performance statistics, press 2.
00-ALL 01-HYPERCOM 02-VISAK 04-AMEX
Select the desired host, then press ENTER. NOTE: To select all host, press 00, then press ENTER. -The terminal prints the report, then returns to the Idle prompt.
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Report Functions
Reprint Functions
The Reprint function prints a copy of a receipt for a transaction in the current batch.
Reprint Last Receipt: Function 72

Step-by-Step
To reprint the last receipt: Step
1 SWIPE CUSTOMER CARD [DATE] 2 1-MERCHANT RECPT 2-CUSTOMER RECPT [TIME] Press 1 or 2 for the receipt you want, then press ENTER.
Terminal display
Action
Press the key sequence Function + 7 + 2 + ENTER.
The printer prints a receipt for the last transaction, then the terminal returns to the Idle prompt.
The terminal returns to the Idle prompt. REPRINT COMPLETE
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Reprint Receipt by Invoice Number: Function 73

Step-by-Step
To reprint the receipt by invoice number. Step
1 SWIPE CUSTOMER CARD [DATE] 2 REPRINT INVOICE ENTER INVOICE NUMBER [TIME] Enter the invoice number for the transaction to be reprinted, then press ENTER.
Terminal display
Action
Press the Reprint key.
1-MERCHANT RECPT 2-CUSTOMER RECPT
Press 1 or 2 for the receipt you want, then press ENTER. The printer prints a receipt for the last transaction.
The terminal returns to the Idle prompt. REPRINT COMPLETE
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Report Functions
Reports: Function 79
Terminal journal reports prints one of four reports.
n n n
Audit report (report 3): prints all transactions in the current batch Summary report (report 4): prints a summary report of all transaction totals by the issuer History report (report 5): prints all transactions in the current batch performed by the specified cashier/server Perform report (report 6): prints a summary of all open tabs
This function can be password protected. See Chapter 4, "Access Control" to enable or disable password protection.
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C h a p t e r
Terminal Functions
The Merchant Functions enable several types of terminal and transaction-related operations. The most common merchant functions appear on single keys, simplifying the user interface. This chapter describes step-by-step instructions for performing merchant functions.
Initialization Options
The terminal receives its terminal options from the initialization host. These options determine the general procedures and data entry prompts. Terminal profiles refers to the set of options the terminal downloads from the host (Term-Master Suite). For example, initializing the terminal with specific restaurant options, such as Tip Processing and Server Processing, implements restaurant processing. Some additional profile options include:
n n
Password protection Security features such as: Verify last four PAN digits Mod 10 PAN check
n n n n n n n n
Customer PIN entry required Cash back Print receipt Printer support PIN pad support Adjustment allowed Product descriptor codes Invoice number
Debit processing such as: Signature not required *** No refunds allowed
Till processing
Some of the options can require additional data entry steps. As you or a customer swipes the card through the magnetic card reader, or as you enter the PAN (personal account number) manually, the terminal selects the transaction type and displays the name entered in the initialization options for the card range.
Chapter 4
Training Mode
When Training Mode is enabled, the terminal simulates all transaction types and functions. The terminal settles transactions as if it were a live terminal.
Enabling/Disabling Training Mode: Function 12

Follow this procedure to enable or disable Training Mode.
Step-by-Step
To enable Training Mode: Step
1 SWIPE CUSTOMER CARD [DATE] 2 ENTER PASSWORD 3 SWITCH TO TRAIN MODE YES OR NO? SWIPE CUSTOMER CARD ***TRAINING MODE*** Press YES to select Training Mode. [TIME] TRAIN MODE Enter the password and press ENTER.
Terminal display
Action
Press the key sequence Function + 1 + 2 +
ENTER.
The Training Mode screen appears.
Step-by-Step
To disable Training Mode: Step
1
Terminal display
SWIPE CUSTOMER CARD ***TRAINING MODE*** TRAIN MODE ENTER PASSWORD
Action
At the Training Mode prompt, press the key sequence Function + 1 + 2 + ENTER. Enter the password, then press ENTER.
LEAVE TRAINING MODE YES OR NO?
Press YES to leave Training Mode.
The terminal returns to the Idle prompt.
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Terminal Functions
Accessing Merchant Functions

The Merchant Functions enable several types of terminal and transaction-related operations. The most common merchant functions appear on single keys, simplifying the user interface. However, you access less common functions only through a Function + xx + ENTER combination key sequence. NOTE: The xx in the combination key sequence is a numeric value.
Open Tab: Function 20,1

Use the Open Tab function to open tabs. This function is only available while processing transactions in restaurant mode.
Step-by-Step
To open a tab: Step
1 SWIPE CUSTOMER CARD [DATE] 2 1-OPEN TAB 2-CLOSE TAB [TIME] + Press 1 + ENTER to open a tab.
Terminal display
Action
OPEN TAB SWIPE CUSTOMER CARD [CARD] OPEN TAB ENTER SERVER NUMBER [CARD] BASE AMOUNT TOTAL CORRECT? YES OR NO [CARD] OPEN TAB $XX.XX
If you enabled server processing, the terminal prompts for a server number. Enter the base amount, then press ENTER.
$XX.XX
Verify the invoice total. Press YES if correct. If the invoice amount is incorrect, press NO, adjust the amount, then enter the correct amount. The terminal dials out for authorization.
OPEN TAB
DIALING NOW [CARD] OPEN TAB The terminal waits for authorization.
PROCESSING NOW [CARD] OPEN TAB The tab is successful, authorized with an approval code from the host. The terminal prints the Merchant receipt. APPROVAL XXXXXX
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Chapter 4
Close Tab: Function 20,2

Use the Close Tab function to close and adjust existing open tabs.
Step-by-Step
To close a tab: Step
1 SWIPE CUSTOMER CARD [DATE] 2 1-OPEN TAB+ 2-CLOSE TAB CLOSE TAB ENTER PASSWORD CLOSE TAB ENTER SERVER NUMBER -[TIME] Press 2 + ENTER to close a tab.
Terminal display
Action
Enter the password, then press ENTER. NOTE: This is an optional prompt. If you enabled server processing, the terminal prompts for a server number. By entering the number of a server currently logged on, you can adjust transactions performed only by that server. If you enter an invoice number of another server, the terminal displays INVOICE NUMBER MISSING. Press ENTER to bypass the server entry and adjust any transaction in the batch.
ENTER INVOICE NUMBER
Enter the invoice number of the open tab you want to close, then press ENTER. Press YES to close the tab or NO to keep it open.
[CARD] CORRECT?
CLOSE TAB $XX.XX YES OR NO
TOTAL CORRECT? YES OR NO
$XX.XX
Verify the invoice total. If correct press YES. The Merchant receipt starts printing. If the invoice total is incorrect press NO, enter a new base amount and tip amount, then verify the total again. The terminal updates the transaction and briefly displays this prompt. The Merchant receipt completes printing.
PRINT SECOND RECEIPT CORRECT: YES OR NO [CARD] CLOSE TAB
Press YES to print the Customer receipt. Press NO to bypass this selection. Press the Cancel key to return to the Idle prompt.
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Terminal Functions
Open Tab Report: Function 20,3

Use the Open Tab Report function to open tab reports.
Step-by-Step
To open a Tab Report: Step
1
Terminal display
Action
1-OPEN TAB 2-CLOSE TAB 3-TAB REPORT [DATE] [TIME] SWIPE CUSTOMER CARD
Press 3 + ENTER.
The terminal prints an open tab report then returns to the Idle prompt.
Local Options Selection

Use the following procedure to set local options.
Step-by-Step
To perform Local Options: Step
1
Terminal display
Action
Press the key sequence Function + 9 +7 + ENTER.
LOCAL PROG LOCAL OPTIONS SELECT ENTER PASSWORD ---SCANNER PORT: DFLT 0-DFLT 1-RS232 2-PIN VOID PASSWORD USED YES OR NO? REFUND PASSWORD USED YES OR NO? ADJUST PASSWORD USED YES OR NO?
Enter the password, then press ENTER.
Enter the number of the reader port type, then press
ENTER.
Press YES or NO. Press YES or NO. Press YES or NO.
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Chapter 4
Step
7
Terminal display
REPORT PASSWORD USED YES OR NO? OFFLINE PASSWORD USED YES OR NO? MERCHANT PASSWORD USED YES OR NO? HANDSET DIAL ALLOWED YES OR NO? TOLL DIAL ALLOWED YES OR NO? MEMORY (FAST) DIAL YES OR NO? REFERRAL DIAL USED YES OR NO? SUGGESTED TIP% 1 - XX% SUGGESTED TIP% 2 - XX% SUGGESTED TIP% 3 - XX% TRUNCATE PAN? YES OR NO? TRUNCATE REPORTS? YES OR NO? DISABLE 2nd RECEIPT YES OR NO? TRANSACTION ACCEPTED
Action
Press YES or NO. Press YES or NO. Press YES or NO.
10
Press YES or NO. Press YES or NO. Press YES or NO. Press YES or NO. Enter the suggested tip percent, then press ENTER. Enter the suggested tip percent, then press ENTER. Enter the suggested tip percent, then press ENTER. Press YES or NO. Press YES or NO. Press YES or NO. Terminal returns to the Idle prompt.
11
12
13
14
15
16
17
18
19
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Terminal Functions
Add Shifts by Increments: Function 22,1

Use this function to add numbered shifts to the terminal. NOTE: Shift Processing must be enabled in the terminal profile.
Step-by-Step
To add shifts by increments: Step
1 SWIPE CUSTOMER CARD [DATE] 2 S# [TIME] Press 1 + ENTER to increment by one.
Terminal display
Action
1-INCREMENTAL SHIFT 2-RESET SHIFT #
Terminal returns to the Idle prompt. SWIPE CUSTOMER CARD [DATE] S# [TIME] NOTE: The Idle display changes. S# indicates the shift number.
Reset Shift Numbers: Function 22,2

Use this function to reset the work shift numbers. One shift remains active.
Step-by-Step
To reset Shift Numbers: Step
1 SWIPE CUSTOMER CARD [DATE] 2 S# [TIME] Press 2 + ENTER to reset the terminal to one shift.
Terminal display
Action
Press the key sequence Function + 2 + 2 +
ENTER.
1-INCREMENTAL SHIFT 2-RESET SHIFT#
Terminal returns to the Idle prompt. SWIPE CUSTOMER CARD [DATE] S1 [TIME] NOTE: S1 indicates one shift.
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Chapter 4
Deployment: Function 0
Test Transaction tests communications and application-level connection to the host. NOTE: This is a host-specific function.
Step-by-Step
To test a transaction: Step
1 SWIPE CUSTOMER CARD [DATE] 2 HOST NUMBER [DATE] -[TIME] TEST DIALING NOW TEST PROCESSING NOW TEST TRANSACTION COMPLETE The terminal indicates the test transaction is successful. Press the Cancel key to return to the Idle prompt. The terminal waits for a response. The terminal dials the host. [TIME] TEST Enter the Host number, then press ENTER.
Terminal display
Action
Press the key sequence Function + 0 + ENTER.
Terminal Reset: Function 3

Terminal Reset, Function 3, resets the terminal and initiates the terminal self-diagnostic tests. During reset, the terminal briefly displays the software name, revision level, download program initialization number, and memory status.
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Terminal Functions
Keyboard Lock: Function 4

Keyboard Lock enables the user to lock the keyboard, preventing unauthorized access.
Step-by-Step
To perform a Keyboard Lock: Step
1 SWIPE CUSTOMER CARD [DATE] 2 TERMINAL CORRECT ? [TIME] L O C K ? YES OR NO Press YES.
Terminal display
Action
3 C L O S E D ENTER PASSWORD
To unlock the terminal, enter the current password, then press ENTER. If the password is incorrect, the display does not change. Pressing the Cancel key has no effect. The default password is 0000. If the password is correct, the Idle prompt appears.
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Chapter 4
Term-Master Suite Help: Function 6

Use Term-Master Suite Help to obtain terminal diagnostic information.
Step-by-Step
To obtain Term-Master Suite help: Step
1 SWIPE CUSTOMER CARD [DATE] 2 CORRECT ? [DATE] [TIME] NMS CALL YES OR NO [TIME] NMS CALL The terminal dials out to host. Press YES to start the NMS call.
Terminal display
Action
DIALING NOW NMS CALL The terminal waits for a response.
PROCESSING NOW NMS CALL The call is successful, authorized with an approval code from the host.
APPROVAL
XXXXXX
Toggle Card Swipe: Function 31

Function 31, Toggle Card Swipe, switches where the card swipe is used, from the S7C PIN pad or the terminal. The Term-Master Terminal Configuration Table downloads S7C support. This configuration allows a card swipe at the S7C at the time of the transaction. If the customer decides to swipe the card at the terminal, the operator enters Function 31 to toggle the swipe to the terminal.
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Terminal Functions
Test Functions
This set of testing functions assures proper operation of the hardware. The following test functions produce displays and signals that indicate the status of terminal operation and assist in network testing:
n n n n n
Printer test Display test Keyboard test Terminal card reader test PIN pad test
Printer Test: Function 82

Printer Test, Function 82, tests the terminal printer. When the key sequence Function + 8 + 2 + ENTER is pressed, the terminal prints a font table then returns to the Idle prompt.
Display Test: Function 83

Display Test enables the user to test the display. Two or four lines of 20 rectangles indicate that the display is functioning properly.
Step-by-Step
To perform a display test: Step
1 SWIPE CUSTOMER CARD [DATE] [TIME] The terminal lights the 4 x 20 or 2 x 20 ASCII display. Press the Cancel key to return to the Idle prompt.
Terminal display
Action
Press the key sequence Function + 8 + 3 + ENTER. All segments should be active.
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Chapter 4
Keyboard Test: Function 84

Keyboard Test enables the user to test the keyboard. The Shift and Paper keys are not included in the keyboard test.
Step-by-Step
To perform a keyboard test: Step
1 SWIPE CUSTOMER CARD [DATE] [TIME] As you press each key, the terminal sends out an audible key click and displays the column and row of the pressed key.
Terminal display
Action
KEYBOARD TEST CANCEL TWICE TO END
2 COL 03 ROW 01 CANCEL TWICE TO END
This display is the result of pressing the Function key. Press the Cancel key twice to end the test. The Idle prompt is displayed.
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Terminal Functions
Auto Settle Program: Function 85

Enables the user to pre-program auto settlement of all host batches resident in the terminal.
Step-by-Step
To perform an auto settle: Step
1 SWIPE CUSTOMER CARD [DATE] 2 HOST NUMBER [DATE] 3 ENTER AUTOSETTLE TIME XXXX -[TIME] Enter the desired settlement time in 24-hour format, then press ENTER. [TIME] PROG TIME Enter the desired host number.
Terminal display
Action
The terminal returns to the Idle prompt. SWIPE CUSTOMER CARD [DATE] [TIME]
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Chapter 4
Terminal Card Reader Test: Function 89

The terminal reads the data encoded on Track 2.
Step-by-Step
To perform a terminal card reader test: Step
1 SWIPE CUSTOMER CARD [DATE] 2 READ CARD NOW [TIME] Swipe a known card through the card reader.
Terminal display
Action
The card data appears. READ CARD NOW 541800100146153=8810 2 Verify that the data shown on the card is displayed on the terminal. Press the Cancel key to return to the Idle prompt.
PIN Pad Test: Function 94

PIN Pad Test enables you to test the communication between the PIN pad and the terminal.
Step-by-Step
To perform a PIN pad test: Step
1 SWIPE CUSTOMER CARD [DATE] [TIME] Three beeps from the terminal indicate a failed test and the following display appears.
Terminal display
Action
PINPAD TEST PASSED
Press the Cancel key to return to the Idle prompt. PINPAD TEST FAILED
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Terminal Functions
Program Load: Function 92

Enables you to load software into the terminal.
Step-by-Step
To perform a Program Load: Step
1 SWIPE CUSTOMER CARD [DATE] 2 CORRECT? [TIME] PROG. LOAD YES OR NO Press YES/ENTER.
Terminal display
Action
PROGRAM LOAD CHECKING LINE
The terminal checks the phone line for a proper connection.
PROGRAM LOAD WAITING FOR DIAL TONE
The terminal detects a proper phone line connection and is waiting to detect a dial tone.
PROGRAM LOAD NOW DIALING
The terminal is dialing the NMS telephone number that was entered into the terminal in Merchant Programming.
PROGRAM L0AD WAITING FOR ANSWER
The terminal has dialed out and is waiting for an answer from the host.
PROGRAM LOAD TRAINING MODEM
The terminal has made a connection and is communicating with the host.
PROGRAM LOAD LOADING MEM 01
The terminal is downloading the software application from the host. Approximate time is 25 minutes. The terminal has successfully downloaded the software application from the host. After receiving the software application, initialize the terminal for the host to download the merchant profile.
PROG. LOAD PROG. LOAD GOOD PLEASE INITIALIZE
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Chapter 4
Terminal Software
The Terminal Software functions allow the merchant to verify the terminal software name, request Term-Master to program the terminal using downloading, and display network transmission and receipt errors and response times.
S7, S7C, or S8: Function 32

With Function + 3 + 2 + ENTER, the terminal displays the PIN pad software revision.
Software Name and Revision: Function 91

Software Name and Revision allows a fixed display of the software name, release, subrelease letter, download release, and boot program name.
Step-by-Step
To view the software name and revision: Step
1 SWIPE CUSTOMER CARD [DATE] [TIME] Press the Cancel key to return to the Idle prompt. MERCHANT FUNCTION TSPOS7.07A DLL-00 T7AEPRM410 700000011
Terminal display
Action
The following table describes the display panel fields. Field

TSPOS7 07A DLL-00 T7AEPRM410 700000011
Description
Program name Program release Download release number Boot program name and release number Profile ID
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Terminal Functions
STAT Call: Function 95

Network Statistics enables the user to review the number of data transmission and reception errors for the terminal.
Step-by-Step
To view the network statistics: Step
1 SWIPE CUSTOMER CARD [DATE] [TIME] The number of transmission and reception errors are displayed. RX-ERR 0000 Press the Cancel key to return to the Idle prompt.
Terminal display
Action
MERCHANT FUNCTION TX-ERR 0000
Response Time Monitor: Function 96

Step-by-Step
To view transaction response times: Step
1 SWIPE CUSTOMER CARD [DATE] ---08---16---45---90 0000 0000 0000 0000 [TIME] The number of transmission for each response time are displayed. Press the Cancel key to return to the Idle prompt.
Terminal display
Action
The top line of the display indicates response time windows in seconds. The bottom line indicates the number of transaction responses the respective windows have received.
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Chapter 4
Access Control
These functions provide protection against unauthorized access. They provide utilities to change the password and enable or disable password protection for certain terminal operations. There are also provisions for limiting access to handset or telephone options.
Password Change: Function 90

Step-by-Step
To change the current password: Step
1 SWIPE CUSTOMER CARD [DATE] 2 ENTER PASSWORD ENTER OLD PASSWORD [TIME] Enter the current password, then press ENTER.
Terminal display
Action
3 ENTER PASSWORD ENTER NEW PASSWORD
Enter the new password. You must enter four digits. Verify that the desired password was entered, then press ENTER. The terminal returns to the Idle prompt.
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Terminal Functions
Reprint Functions
The Reprint function prints a copy of receipts for transactions in the current batch.
Reprint Last Receipt: Function 72

Step-by-Step
To reprint the last receipt: Step
1 SWIPE CUSTOMER CARD [DATE] 2 1-MERCHANT RECPT 2-CUSTOMER RECPT PRINTING PLEASE WAIT REPRINT COMPLETE [TIME] Enter 1 or 2, then press ENTER.
Terminal display
Action
The printer prints a Merchant or Customer receipt for the last transaction. The print completes, then the terminal returns to the Idle prompt.
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Chapter 4
Reprint Receipt by Invoice Number: Function 73

Step-by-Step
To reprint the receipt by invoice number. Step
1 SWIPE CUSTOMER CARD [DATE] 2 REPRINT INVOICE ENTER INVOICE NUMBER 1-MERCHANT RECPT 2-CUSTOMER RECPT PRINTING PLEASE WAIT REPRINT COMPLETE [TIME] Enter the invoice number, then press ENTER.
Terminal display
Action
Press the Reprint key.
Enter 1 or 2, then press ENTER.
The printer prints a Merchant or Customer receipt for the last transaction. The print completes, then the terminal returns to the Idle prompt.
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Terminal Functions
Server/Cashier Functions
The T7 terminals support up to 100 servers and track the transactions of each server logged on. These functions allow you to access the server log.
Server/Cashier Logon/Logoff: Function 77

Step-by-Step
To perform a server or cashier logon or logoff: Step
1 SWIPE CUSTOMER CARD [DATE] 2 [TIME] Enter the Cashier Identification Number, then press ENTER. The terminal displays sign-off if the number is currently in use or sign-on if it is not. Press YES.
Terminal display
Action
Press the key sequence Function + 7 + 7 + ENTER. The terminal requires server identification.
SIGNON/OFF ENTER CASHIER NUMBER
3 SIGN-ON
SIGNON/OFF Y or N
TRANSACTION ACCEPTED 4 SIGNON/OFF ENTER CASHIER NUMBER
The terminal completes the change. The terminal waits for another change. If you do not need to change another cashiers status, press the Cancel key. The terminal returns to the Idle prompt.
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Chapter 4
Server/Cashier Report/View/Clear: Function 78

Step-by-Step
To view or clear a server or cashier report: Step
1 SWIPE CUSTOMER CARD [DATE] 2 MERCHANT FUNCTION ENTER PASSWORD [TIME] Enter the password, then press ENTER. The terminal displays a list of three options. Enter the number of the desired function: 1-RPT prints a report of the servers currently logged on 2-VIEW displays the same information on the terminal 3-CLEAR clears the log (logoff) of all servers. The terminal returns to the Idle prompt when the selected operation is complete.
Terminal display
Action
Press the key sequence Function + 7 + 8 + ENTER. The terminal requests a password.
3 1-RPT 2-VIEW 3-CLEAR
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Terminal Functions
Comms: Function 98
Use the Comms function to enable or disable the display of additional information about the communication processes and to review the line type and LAN polling address.
Step-by-Step
To enable or disable communication information display: Step
1 SWIPE CUSTOMER CARD [DATE] 2 [TIME] Enter the password, then press ENTER.
Terminal display
Action
LOCAL CONF LOCAL CONFIG. SELECT ENTER PASSWORD
ENH. DIAL MSGS YES OR NO ?
Press YES to select this option or NO to disable it. The terminal displays the current communications line type followed by the current LAN polling address. Press ENTER.
0-LL 1-DIAL 2,3-LAN CURRENTLY 01 CU ADDR CURRENTLY 30 TRANSACTION ACCEPTED
Press ENTER.
The terminal returns to the Idle prompt.
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Chapter 4
Date and Time: Function 10

Use the Date and Time function to set the date and time on the terminal. The terminal displays the time in 24-hour format (military time). If host based, the terminal receives the time and date as set at the host. In some cases, the host will send the time in standard 12-hour format.
Step-by-Step
To set the date and time: Step
1 SWIPE CUSTOMER CARD [DATE] 2 MM/DD/YY ENTER DATE MMDDYY [TIME] Enter the current date, then press ENTER.
Terminal display
Action
3 HH:MM ENTER TIME HHMM
Enter the current time, then press ENTER. The terminal returns to the Idle prompt.
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Terminal Functions
Logon: Function 93
Log the terminal onto the host to request the encrypted working keys for the PIN pad.
Step-by-Step
To log on to the terminal:
Step
1
Terminal display
Action
Press the key sequence Function + 9 + 3 + ENTER. [TIME] LOGON Enter the password, then press ENTER.
SWIPE CUSTOMER CARD [DATE] 2 ENTER PASSWORD [DATE] 3 HOST NUMBER [DATE] -[TIME] LOGON ---[TIME] LOGON
Enter the host number, then press ENTER.
DIALING NOW LOGON The terminal connects to the host.
PROCESSING NOW LOGON The transaction is approved. Thirty seconds after a transaction is completed or when you press the Cancel key, the terminal returns to the Idle prompt.
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Chapter 4
Tip Discount Setup: Function 61

Establish discount percentages to apply to tips.
Step-by-Step
To setup tip discount: Step
1 SWIPE CUSTOMER CARD [DATE] 2 TIP DISC. 00.00% [TIME] VISA 0.00 Enter the desired discount percentage, then press ENTER, or press ENTER to skip the card type and proceed to the next card type. Repeat for each desired card type. When all of your changes are made, press the Cancel key to return to the Idle prompt.
Terminal display
Action
TIP DISC. 00.00%
MASTERCARD 0.00
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Terminal Functions
S7C PIN Pad Support

The Term-Master Terminal Configuration Table downloads the PIN pad model. T7Plus terminal supports the S7, S7C, and S8 PIN pads. You can configure the terminal to accept all card swipes at the PIN pad when using the S7C PIN pad. The terminal operator runs the transactions, such as refunds, that require a card swipe. For example, in a debit transaction, the operator presses the Debit key and asks the card holder to swipe the card. NOTE: The type of PIN pad used must be configured on the Terminal Configuration Table in Term-Master.
Step-by-Step
To configure the terminal for an S7C PIN pad: Step
Terminal display
Action
Perform Function 31 on the terminal and ensure that the S7C PIN pad is selected as the PIN entry device. See Toggle Card Swipe: Function 31 on page 4-10 for instructions. At the Idle prompt, swipe the card through the PIN pad card reader. The S7C PIN pad displays this prompt. The terminal accepts the card swipe at the Idle prompt by executing Merchant Function 31. This toggles the input of the card data acceptance from the S7C card reader to the terminal card reader. The S7C PIN pad does not accept a manual PAN entry. The terminal accepts manual entry only if you enable the Manual PAN option.
2 SWIPE YOUR CARD
ISSUER SALE AMOUNT SELECT ACCOUNT [CARD] WAITING FOR PIN
[CARD] $0.00
Enter the sale amount, then press ENTER.
4 5
SELECT ACCOUNT appears on the PIN pad. [TRANS] For debit transactions, the customer selects the account and WAITING FOR PIN appears on the terminal. PIN? $X.XX appears on the PIN pad. The customer enters the PIN and presses ENTER on the PIN pad. An incorrect PIN entry results in an error response, INVALID PIN, and displays a prompt, REENTER PIN. The terminal remains online for two re-entry attempts. If both fail, the host declines the transaction and displays the message INCORRECT PIN. If the PIN is entered correctly, the following display appears, with an approval code from the host. The PIN pad indicates successful approval.
PIN? 6
$X.XX
- - - - - - - - * * * *
[CARD]
[TRANS]
APPROVAL CODE
XXXXXX
APPROVED
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C h a p t e r
Gift Card Functions

This section includes an overview of the procedures for gift card setup and usage.
Gift Card Overview

The T7Plus terminal supports gift card programs. Gift card programs allow customers to purchase a gift card with a stored monetary value for shopping at a merchants place of business. As customers use the gift card to purchase items or services from the merchants place of business, the value on the card is reduced by the amount of each sale. There are six functions used to support gift card programs: Activate, Add Value, Sale, Refund, Balance, Inquiry, and Transfer Balance. Some hosts may not support all of these functions. If a function is selected that is not supported by the host, the message ERROR-WRONG TRAN is displayed. Gift card receipts may be different for each host. Gift cards cannot by swiped to initiate a transaction. You must enter the gift card screen to access the functions. NOTE: You can also access gift card functions with merchant Function 38.
Chapter 5
Performing a Gift Card Sale

Use this procedure to deduct funds from the customers gift card for purchase of merchandise or services at the merchants place of business.
Step-by-Step
To perform a gift card sale: Step
1
Terminal response
Action
1-ACTIVATE 2-ADD VALUE 3-SALE 4-REFUND
GIFT SALE ENTER CARD NUMBER -----------------------
Swipe the gift card through the card reader; or type the card number, then press ENTER.
GIFT CARD AMOUNT [DATE] GIFT CARD
GIFT SALE ----$XX.XX [TIME]
Type the transaction amount, then press Enter.
DAILING NOW GIFT CARD The terminal connects to the host.
PROCESSING NOW GIFT CARD APPROVAL GIFT SALE 123456 The transaction is approved. The receipt finishes printing.
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Gift Card Functions
Performing a Gift Card Refund

Use this procedure to refund funds, or add the approved amount, to a customers gift card from a previously approved transaction.
Step-by-Step
To perform a gift card refund: Step
1 SWIPE CUSTOMER CARD [DATE] 2 1-ACTIVATE 2-ADD VALUE 3-SALE 4-REFUND [TIME] + Press 4, then press ENTER.
Terminal response
Action
GC REFUND SWIPE GIFT CARD ------------------------[DATE] [TIME] GIFT CARD AMOUNT DATE] GC REFUND ----$XX.XX [TIME] GC REFUND
GIFT CARD
DIALLING NOW GIFT CARD GC REFUND The terminal connects to the host.
PROCESSING NOW GIFT CARD GC REFUND The transaction is approved. The receipt finishes printing.
APPROVAL
XXXXXX
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Chapter 5
Performing a Balance Inquiry on a Gift Card

Use this procedure to inquire the balance of funds on the gift card.
Step-by-Step
To perform a gift card balance inquiry. Step
1 SWIPE CUSTOMER CARD [DATE] 2 1-ACTIVATE 2-ADD VALUE 3-SALE 4-REFUND 5-BAL INQUIRY 6-TRF BALANCE BALANCE SWIPE CUSTOMER CARD -----------------------[DATE] [TIME] GIFT CARD BALANCE [TIME] + Press backspace () to view more options.
Terminal response
Action
DIALING NOW GIFT CARD BALANCE The terminal connects to the host.
PROCESSING NOW [RESPONSE] AVAIL BAL: TODAY: The transaction is approved. The terminal displays the available balance and a receipt is printed listing the available balance. The terminal returns to the Idle prompt. SWIPE CUSTOMER CARD [DATE] [TIME]
$XX.XX $XX.XX
5-4
940365-005, rev. C
Gift Card Functions
Activating a Gift Card

Use this procedure to activate a gift card for use and to place an initial amount of funds on the card.
Step-by-Step
To activate a gift card:
Step 1 SWIPE CUSTOMER CARD [DATE] 2 1-ACTIVATE 2-ADD VALUE 3-SALE 4-REFUND [TIME] + Press 1, then press ENTER. Terminal response
Action
GC ACTIV SWIPE GIFT CARD --------------------[DATE] [TIME] GIFT CARD GC ACTIV AMOUNT $XX.XX -------------------------[DATE] [TIME] GIFT CARD SWIPE GIFT CARD GC ACTIV
Type the amount of funds to be placed on the gift card, then press ENTER.
Swipe the gift card through the card reader; or type the card number, then touch ENTER.
GIF CARD
GC ACTIV
DIALING NOW GIFT CARD GC ACTIV The terminal connects to the host.
PROCESSING NOW
GIFT CARD
GC ACTIV
The transaction is approved. The receipt finishes printing.
APPROVAL
XXXXXX
940365-005, rev. C
5-5
Chapter 5
Adding Funds to a Gift Card

Use this procedure to add funds to a gift card that has already been issued and activated.
Step-by-Step
To add funds to a gift card: Step
1 SWIPE CUSTOMER CARD [DATE] 2 1-ACTIVATE 2-ADD VALUE 3-SALE 4-REFUND [TIME] + Press 2, then ENTER.
Terminal response
Action
3 SWIPE GIFT CARD
GC ADD VAL
Swipe the gift card through the card reader; or type the card number, then touch ENTER.
GIFT CARD
GC ADD VAL
Type the amount of funds to be added to the gift card, then press ENTER.
AMOUNT
$XX.XX
GIFT CARD
GC ADD VAL
DAILING NOW GIFT CARD GC ADD VAL The terminal connects to the host.
PROCESSING NOW GIFT CARD GC ADD VAL The transaction is approved. The receipt finishes printing.
APPROVAL
XXXXXX
5-6
940365-005, rev. C
Gift Card Functions
Transferring a Gift Card Balance

Use this procedure to transfer any positive fund balance from an old, or damaged, gift card to a new activated gift card
Step-by-Step
To add funds to a gift card: Step
1 SWIPE CUSTOMER CARD [DATE] 2 1-ACTIVATE 2-ADD VALUE 3-SALE 4-REFUND 5-BAL INQUIRY 6-TRF BALANCE [TIME] + Press backspace () to view more options.
Terminal response
Action
4 KEY IN OLD CARD 5 SWIPE GIFT CARD
GC TRNSFR
Type the card number from the old or damaged gift card, then press ENTER. Swipe the new gift card through the card reader.
GC TRNSFR
GIFT CARD
GC TRNSFR
DAILING NOW GIFT CARD GC TRNSFR The terminal connects to the host.
PROCESSING NOW
GIFT CARD
GC TRNSFR
The transaction is approved. The receipt finishes printing.
APPROVAL
XXXXXX
940365-005, rev. C
5-7
C h a p t e r
Loyalty Card Functions

Loyalty Card Overview
The T7Plus terminal supports loyalty card programs. Loyalty card programs are designed to reward their respective customers for continuing to do business with them. The program allows customers to gain points for shopping at a merchants place of business. Points are gained based on the customers spending. Each loyalty host has their own types of programs, like discounts on future purchases or free products. The hosts maintains the value of the cards. The financial transaction related to the accumulation and use of points is not linked to the loyalty transaction. An additional transaction, using a magnetic-striped loyalty card, is used for loyalty point management. There are six functions used to support loyalty card programs: Accumulation, Issue, Redeem, Refund, Balance Inquiry, and Transfer Balance. Some hosts may not support all of these functions. If a function is selected that is not supported by the host, the message ERROR- WRONG TRAN is displayed. Loyalty card receipts may be different for each host. Loyalty cards cannot be swiped to initiate a transaction. You must enter the loyalty card screen to access the functions. NOTE: You can also access gift card functions with merchant Function 39.
Chapter 6
Issuing a Loyalty Card

Use this procedure to issue a loyalty card for use. Depending on the host, it may or may not put an initial value on the card.
Step-by-Step
To issue a loyalty card: Step
1
Terminal response
Action
1-ACCUMALATION 2-ISSUE 3-REDEEM 4-REFUND
LC ISSUE SWIPE LOYALTY CARD -------------------[DATE] [TIME] LOYALTY LC ISSUE
Swipe the loyalty card through the card reader; or type the card number, then touch ENTER.
DIALING NOW LOYALTY LC ISSUE The terminal connects to the host.
PROCESSING NOW LOYALTY LC ISSUE The transaction is approved. The receipt finishes printing.
APPROVAL
XXXXXX
6-2
940365-005, rev. C
Redeeming Points from a Loyalty Card

Use this procedure to redeem points from a loyalty card.
Step-by-Step
To redeem points from a loyalty card: Step
1 SWIPE CUSTOMER CARD DATE] 2 1-ACCUMALATION 2-ISSUE 3-REDEEM 4-REFUND [TIME] + Press 3, then press ENTER.
Terminal response
Action
LOYALTY LC REDEEM SWIPE LOYALTY CARD ----------------------[DATE] [TIME] LOYALTY AMOUNT [DATE] LOYALTY LC REDEEM ----$XX.XX [TIME] LC REDEEM
Enter the amount, then press ENTER.
DIALING NOW LOYALTY LC REDEEM The terminal connects to the host.
PROCESSING NOW LOYALTY LC REDEEM The transaction is approved. The receipt finishes printing.
APPROVAL
XXXXXX
940365-005, rev. C
6-3
Chapter 6
Refunding Points to a Loyalty Card

Use this procedure to refund points, or add the approved amount of points, to a customers loyalty card from a previously approved transaction.
Step-by-Step
To redeem points on a loyalty card: Step
1 SWIPE CUSTOMER CARD [DATE] 2 1-ACCUMALATION 2-ISSUE 3-REDEEM 4-REFUND [TIME] + Press 4, then press ENTER.
Terminal response
Action
LC REFUND SWIPE LOYALTY CARD ------------------------[DATE] [TIME] LOYALTY AMOUNT [DATE] LOYALTY LC REFUND ----$XX.XX [TIME] LC REFUND
Type the refund amount, then touch or press ENTER.
DIALING NOW LOYALTY LC REFUND The terminal connects to the host.
PROCESSING NOW LOYALTY LC REFUND The transaction is approved. The receipt finishes printing.
APPROVAL
XXXXXX
6-4
940365-005, rev. C
Performing a Balance Inquiry on a Loyalty Card

Use this procedure to inquiry the balance of points on the loyalty card.
Step-by-Step
To perform a refund transaction: Step
1
Terminal response
Action
1-ACCUMALATION 2-ISSUE 3-REDEEM 4-REFUND 5-BAL INQUIRY 6-TRNSFR BALANCE
Press backspace () to view more options.
BALANCE SWIPE CUSTOMER CARD ---------------------[DATE] [TIME] LOYALTY BALANCE
Swipe the loyalty card through the card reader; or type the card number, then press ENTER.
DIALING NOW LOYALTY BALANCE The terminal connects to the host.
PROCESSING NOW LOYALTY AVAILABLE BAL TODAY LOYALTY BALANCE $XX.XX $XX.XX BALANCE The transaction is approved. The receipt finishes printing. The terminal displays the available balance.
APPROVAL
XXXXXX
940365-005, rev. C
6-5
Chapter 6
Adding Points to a Loyalty Card

Use this procedure to add points to a loyalty card that has already been issued.
Step-by-Step
To add points to a loyalty card: Step
1 SWIPE CUSTOMER CARD [DATE] 2 1-ACCUMALATION 2-ISSUE 3-REDEEM 4-REFUND LC ACCUM SWIPE LOYALTY CARD -----------------------[DATE] [TIME] LOYALTY AMOUNT [DATE] 5 LOYALTY LC ACCUM ----$XX.XX [TIME] LC ACCUM The terminal dials the host. [TIME] Press 1, then press ENTER.
Terminal response
Action
Swipe the loyalty card through the card reader; or type the card number, then press ENTER.
DIALING NOW LOYALTY LC ACCUM The terminal connects to the host.
PROCESSING NOW LOYALTY LC ACCUM The transaction is approved. The receipt finishes printing.
APPROVAL
XXXXXX
6-6
940365-005, rev. C
Transferring a Loyalty Card Balance

Use this procedure to transfer any positive point balance from an old, or damaged, loyalty card to a new loyalty card.
Step-by-Step
To transfer points to a new loyalty card: Step
1 SWIPE CUSTOMER CARD [DATE] 2 1-ACCUMALATION 2-ISSUE 3-REDEEM 4-REFUND 5-BAL INQUIRY 6-TRNSFR BALANCE [TIME] + Press backspace () to view more options.
Terminal response
Action
LC TRNSFR KEY IN OLD CARD ----------------------[DATE] [TIME] LOYALTY LC TRNSFR
Type the old loyalty card number, then press ENTER.
Swipe the new loyalty card through the card reader.
SWIPE LOYALTY CARD
LOYALTY
LC TRNSFR
DIALING NOW LOYALTY LC TRNSFR The terminal connects to the host.
PROCESSING NOW LOYALTY LC TRNSFR The transaction is approved. The receipt finishes printing.
APPROVAL
XXXXXX
940365-005, rev. C
6-7
C h a p t e r
Check Services
Check Services Overview
The T7Plus terminal supports Draft Capture, Check Verification and Guarantee, Authorization, and Debit functions. All terminal message formats are proprietary, and all protocols are async.
n n
RDM - models EC5003i and EC5004i MagTek - MICRImage (RS232 w/V.34 modem)
Check Verification/Authorization
The merchant may provide a check authorization function. Data required for approval may involve check guarantee cards, driver license, MICR, check numbers, and others. To initiate Check Authorization/Verification press the Check key. The terminal prompts for the required check guarantee data, determined by the initialization options. After you enter the appropriate check guarantee data, the terminal prompts for the sale amount and processing continues.
Chapter 7
Check Services Certification

Table 7-1. Check services certification
Check services
ACCUCHECK AmeriCheck American Check Management CCV (Computer Check Verification) Check America Check King Check Network Checkcare Checkrite Checktech Checktronic Checkway Checkway Cross Check CSA (Credit Services of America) ECP Electro-check Equifax (Telecredit) First Check Global Check Global eTelecom InstaCheck JBS (NPC) NCT (National Check Trust) Nationwide Check Services NCN
Host module
Telecredit JBS Telecredit Telecheck Telecheck Check King JBS Checkcare Checkrite JBS Checktronic JBS Checkway Telecredit CSA ECP RMRS Telecredit JBS Telecheck RMRS/NCN InstaCheck JBS Telecredit Nationwide RMRS/NCN
Paper
Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes
ACH
Imaging
imagers/ Scanners
Yes
Yes
RDM
Yes Yes
Yes
Yes
RDM
Yes Yes Yes Yes RDM and MagTek
NDC Check Services
NDCCHECK
Yes
7-2
940365-005, rev. C
Check Services
Table 7-1. Check services certification
Check services
Nextrans ACH Check PCM, Inc. Preferred Check Preferred Check Services Rocky Mountain Retail Systems (RMRS) (Also called NCN) Rocky Mtn (Ogden) Secure Payment Systems Select Check Systems Techniques Telecheck TeleCheck B TeleCheck ECA Telecredit (Equifax) TOTAL Check ICS (International Check Service) ValiCheck Velocity Plus Welcome America World Check XACT!
Host module
Nextrans NPCACH Telecheck Telecredit Telecredit RMRS
Paper
Yes
ACH
Imaging
imagers/ Scanners
Yes Yes Yes Yes Yes Yes Yes RDM and MagTek
Telecredit Telecredit Telecredit Telecredit Telecheck Telecheck B Telecheck Telecredit TOTALCheck ICSACH JBS Telecredit Telecheck Telecheck Telecheck
Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes RDM
940365-005, rev. C
7-3
Chapter 7
Performing an ACH Electronic Check Conversion Transaction

During an Automated Clearing House (ACH) electronic check conversion transaction, the T7Plus terminal prompts for check data. The ACH Prior function is used for pre-authorized ACH transactions, similar to an offline transaction. The following prompts in Term-Master must be enabled: ACH Check Prompt, ACH Prompt, and ACH Check Trans.
Step-by-Step
To perform an ACH electronic check conversion transaction: Step
1 SWIPE CUSTOMER CARD [DATE] 2 STATE CODE [DATE] 3 ---[TIME] Type the MICR number, then press ENTER. [TIME] ACH CHECK Type the state code, then press ENTER.
Terminal response
Action
Press Check.
ACH CHECK ENTER MICR NUMBER ------------------------[DATE] [TIME] ACH CHECK AMOUNT [DATE] ----$XX.XX [TIME]
Touch ACH Check.
ACH CHECK ENTER CHECK ACCOUNT ------------------------[DATE] [TIME]
Type the checking account number, or run the check through the check reader, then press ENTER. The following prompts vary depending on the ACH Check Prompt field settings in Term-Master. Type the transit number, then press ENTER.
ACH CHECK ENTER TRANSIT NUMBER -------------------------[DATE] [TIME] ACH CHECK ENTER CHECK NUMBER -------------------------[DATE] [TIME] [COMMS] DIALING NOW [COMMS] PROCESSING NOW [RESPONSE] APPROVAL 123456
Type the check number, then press ENTER.
The terminal dials the host. The terminal connects to the host. The transaction is approved. The merchant receipt finishes printing.
7-4
940365-005, rev. C
Check Services
Performing a Paper Check Verification (Authorization)

During a Paper Check Verification, or Authorization, the ICE terminal prompts for the required check guarantee data, which is determined by the Check Service field in Term-Master. Some examples of verification methods are check guarantee cards, drivers license, and MICR check numbers. The following procedure describes a transaction requiring MICR information only. If a check reader is attached to the terminal, the Check Reader Attached option must be enabled in Term- Master. Contact your Client Services Manager for other verification prompts.
Step-by-Step
To perform a paper check verification: Step
1 SWIPE CUSTOMER CARD [DATE] 2 [MAIN] New Trans Reports Setup 3 [NEW TRANS] Sale Force Mail Order 4 [TRANS] Paper ACH Prior 5 [TRANS] Enter Micr Number 6 [TRANS] Amount Clear [COMMS] Dialing now [COMMS] Processing now [RESPONSE] APPROVAL 123456 $XX.XX Enter The terminal dials the host. The terminal connects to the host. The transaction is approved. The merchant receipt finishes printing. The terminal displays the Idle prompt. XXXXXXXXXXXX Clear Enter [CARD] X [TIME] More X Batch Terminal Tests More X Refund Authorize Card Ver X Touch Paper. Touch Check. Touch New Trans.
Terminal response
Action
Touch Press Here for Menu on the terminal display.
ACH Check Type the MICR number located on the bottom of the check, or run the check through the check reader. Touch Enter on the terminal display, or press ENTER on the terminal keyboard. The following prompts vary depending on the ACH Check Prompt field settings in Term-Master. Type the amount, then touch or press Enter. The merchant receipt starts printing.
940365-005, rev. C
7-5
Chapter 7
Setting the Check Reader Port

Use this procedure to set which port the check reader or imager is attached to on a terminal.
Step-by-Step
To set the check reader port: Step
1
Terminal response
[Press Here for Menu] Swipe Customer Card NEW TRANS BATCH MENU MENU REPORTS TERMINAL MENU MENU [MAIN] New Trans Reports Server Setup More X Batch Terminal Tab Tests More X Time Printer Dial Speed Dial Loyalty Browser X RS232 Default
Action
Touch Press Here for Menu on the terminal display.
Touch Setup on the terminal display. NOTE: Touch More, if necessary, to see the Inquiry selection.
[NEW TRANS] Date Terminal Comms Passwords Card Reader Chk Reader
Touch Chk Reader.
[CHECK READER PORT] Currently RS232 PIN
Touch the port where the check reader or imager is attached. The terminal displays the Idle prompt.
7-6
940365-005, rev. C
C h a p t e r
Report and Receipt Samples

This chapter provides samples of receipts and reports in the 40-column format.
Sales Receipts
Credit Sale
(non-PAN Truncated)
HYPERCOM 2851 W KATHLEEN ROAD PHOENIX AZ 85053 PHONE 602 504 5000 TERMINAL I.D.: MERCHANT #: VISA 4446661234567892 SALE BATCH: 000001 DATE: OCT 25, 03 58961313 HYPERCOM CSH: 1 EXP.: INVOICE: TIME: AUTH NO: 12/03 194722 08:57 113272
Debit Sale
(PAN Truncated)
HYPERCOM 2851 W KATHLEEN ROAD PHOENIX AZ 85053 PHONE 602 504 5000 TERMINAL I.D.: MERCHANT #: DEBIT ************7892 SAL+CSH BATCH: 000001 DATE: OCT 25, 03 58961313 HYPERCOM CSH: 1 EXP.: INVOICE: TIME: AUTH NO: 12/03 194723 09:00 42 $10.00 $2.00 $0.50 ---------
EBT Sale
(PAN Truncated)
HYPERCOM 2851 W KATHLEEN ROAD PHOENIX AZ 85053 PHONE 602 504 5000 TERMINAL I.D.: MERCHANT #: EBT ************7892 EBT FOOD BENEFIT BATCH: 000001 DATE: OCT 25, 03 RRN: 102599090143 58961313 HYPERCOM CSH: 1
EXP.: INVOICE: TIME: AUTH NO:
12/03 194724 09:01 *TEST*
SALE AMT CASH BACK SURCHARGE
TOTAL
$5.00
TOTAL
$12.50
TOTAL
$20.00
TESTCARD
*** NO REFUNDS ALLOWED SIGNATURE NOT REQUIRED
SIGNATURE NOT REQUIRED
X__________________________________________ I AGREE TO PAY ABOVE TOTAL AMOUNT ACCORDING TO CARD ISSUER AGREEMENT (MERCHANT AGREEMENT IF CREDIT VOUCHER) ADDITIONAL FOOTER LINE 1 ADDITIONAL FOOTER LINE 2 ADDITIONAL FOOTER LINE 3 ADDITIONAL FOOTER LINE 4 MERCHANT COPY
X__________________________________________ I AGREE TO PAY ABOVE TOTAL AMOUNT ACCORDING TO CARD ISSUER AGREEMENT ADDITIONAL FOOTER LINE 1 ADDITIONAL FOOTER LINE 2 ADDITIONAL FOOTER LINE 3 ADDITIONAL FOOTER LINE 4 MERCHANT COPY
X__________________________________________ I AGREE TO PAY ABOVE TOTAL AMOUNT ACCORDING TO CARD ISSUER AGREEMENT ADDITIONAL FOOTER LINE 1 ADDITIONAL FOOTER LINE 2 ADDITIONAL FOOTER LINE 3 ADDITIONAL FOOTER LINE 4 MERCHANT COPY
Chapter 8
Debit Receipts
Debit with cash back and surcharge
HYPERCOM 2851 W KATHLEEN ROAD PHOENIX AZ 85053 PHONE 602 504 5000 TERMINAL I.D.: MERCHANT #: DEBIT *************7892 SALE + CASH BATCH: 000001 DATE: OCT 25, 03 58961313 HYPERCOM
Debit Sale
HYPERCOM 2851 W KATHLEEN ROAD PHOENIX AZ 85053 PHONE 602 504 5000 TERMINAL I.D.: MERCHANT #: DEBIT *************7892 DEBIT BATCH: 000001 DATE: OCT 25, 03 58961313 HYPERCOM
Debit Refund
HYPERCOM 2851 W KATHLEEN ROAD PHOENIX AZ 85053 PHONE 602 504 5000 TERMINAL I.D.: MERCHANT #: DEBIT *************7892 DEBIT REF BATCH: 000001 DATE: OCT 25, 03 58961313 HYPERCOM
12/03 194722 08:57 113272 $5.00 $10.00 $1.00 -------
12/03 194723 09:00 113272
12/03 194724 09:01 113272 -$20.00
SALE AMT CASH BACK SURCHARGE
TOTAL
*** NO REFUNDS ALLOWED 9912000
$12.50
TOTAL
***NO REFUNDS ALLOWED 9912000
TOTAL
*** NO REFUNDS ALLOWED 9912000
$16.00
X__________________________________________ I AUTHORIZE THE TRANSFER OF FUNDS FOR THE AMOUNT OF THIS TRANSACTION ADDITIONAL FOOTER LINE 1 ADDITIONAL FOOTER LINE 2 ADDITIONAL FOOTER LINE 3 ADDITIONAL FOOTER LINE 4 MERCHANT COPY
8-2
940365-005, rev. C
EBT Receipts
Sale, Cash
HYPERCOM 2851 W KATHLEEN ROAD PHOENIX AZ 85053 PHONE 602 504 5000 TERMINAL I.D.: MERCHANT #: EBT ************4797 EBT CASH BENEFIT BATCH: 000001 DATE: OCT 25, 03 58961313 HYPERCOM SRV: 1
Food Stamp
HYPERCOM 2851 W KATHLEEN ROAD PHOENIX AZ 85053 PHONE 602 504 5000 TERMINAL I.D.: MERCHANT #: VISA ************4797 EBT FOOD BENEFIT BATCH: 000001 DATE: OCT 25, 03 58961313 HYPERCOM
12/03 194722 08:57 113272
12/03 194723 09:00 42
TOTAL
$14.75 $xx.xx $xx.xx
TOTAL
$12.50
$xx.xx $xx.xx
Food Bal. Cash Bal.
Food Bal. Cash Bal.
Check Receipts
Drivers License, MICR Number
HYPERCOM RMS CERTIFICATION CHECK SERVICE TERMINAL I.D.: MERCHANT #: ACHCHK DL: **********0711 AR MICR: *******123T9 58961313
Drivers License, MICR, Check

HYPERCOM RMS CERTIFICATION CHECK SERVICE TERMINAL I.D.: MERCHANT #: ACHCHK DL: **********0711 AR MICR: *******123T9 CHECK: 7019 58961313
030603
030603
ACH CHECK BATCH: 000001 DATE: APR 25, 03
INVOICE: TIME: AUTH NO:
000106 08:57 113272
ACH CHECK BATCH: 000001 DATE: APR 25, 03
000106 08:57 113272
TOTAL
$16.00
TOTAL
$16.00
940365-005, rev. C
8-3
Chapter 8
Open Tab Receipt

HYPERCOM 2851 W KATHLEEN ROAD PHOENIX AZ 85053 PHONE 602 504 5000 TERMINAL I.D.: 70000002 MERCHANT #: HYPERCOM VISA 4446661234567892 OPEN TAB BATCH : 00001 DATE: NOV 28, 03 BASE TIP TOTAL TIP GUIDE 10%=$2.00 15%=$3.00 20%=$4.00 ADDITIONAL FOOTER LINE 1 ADDITIONAL FOOTER LINE 2 ADDITIONAL FOOTER LINE 3 ADDITIONAL FOOTER LINE 4 MERCHANT COPY SRV: 1 EXP.: 12/03 INVOICE: 992023 TIME: 12:20 $20.00
______________
8-4
940365-005, rev. C
Close Tab Receipt

HYPERCOM 2851 W KATHLEEN ROAD PHOENIX AZ 85053 PHONE 602 504 5000 TERMINAL I.D.: 70000002 MERCHANT #: HYPERCOM VISA 4446661234567892 CLOSE TAB BATCH : 00001 DATE: NOV 28, 03 BASE TIP TOTAL TIP GUIDE 10%=$2.00 15%=$3.00 20%=$4.00 ADDITIONAL FOOTER LINE 1 ADDITIONAL FOOTER LINE 2 ADDITIONAL FOOTER LINE 3 ADDITIONAL FOOTER LINE 4 MERCHANT COPY SRV: 1 EXP.: 12/03 INVOICE: 992023 TIME: 12:20 $20.00
______________
940365-005, rev. C
8-5
Chapter 8
Descriptors on Receipt
HYPERCOM 2851 W KATHLEEN ROAD PHOENIX AZ 85053 PHONE 602 504 5000 TERMINAL I.D.: 70000002 MERCHANT #: HYPERCOM VISA 4446661234567892 SALE BATCH : 00001 DATE: NOV 28, 03
2/03 992023 12:20 43
TOTAL Food/Beverage
$1.00
Descriptor
TEST CARD X_______________________________________________ I AGREE TO PAY ABOVE TOTAL AMOUNT ACCORDING TO CARD ISSUER AGREEMENT (MERCHANT AGREEMENT IF CREDIT VOUCHER) ADDITIONAL FOOTER LINE 1 ADDITIONAL FOOTER LINE 2 ADDITIONAL FOOTER LINE 3 ADDITIONAL FOOTER LINE 4 MERCHANT COPY
8-6
940365-005, rev. C
Gift Card Sale Receipt

GIFT HOST NAME GIFT HOST NUMBER TERMINAL I.D.: MERCHANT #: GIFTCARD 1999988001000459 70000002 HYPERCOM
GIFT SALE
BATCH : 00001 DATE: NOV 28, 03
992023 10:17 XXX0
TOTAL
$1.00
ADDITIONAL FOOTER LINE 1 ADDITIONAL FOOTER LINE 2 ADDITIONAL FOOTER LINE 3 ADDITIONAL FOOTER LINE 4
940365-005, rev. C
8-7
Chapter 8
Loyalty Card Redeemtion Receipt

LOYALTY HOST NAME LOYALTY HOST NUMBER
TERMINAL I.D.: MERCHANT #: LOYALTY CARD 4446661234567892
70000002 HYPERCOM
LC REDEEM
BATCH : 00001 DATE: AUG 24, 03 INVOICE: TIME: AUTH NO: 992023 07:35 XX
REWARD BALANCE
_________________
ADDITIONAL FOOTER LINE 1 ADDITIONAL FOOTER LINE 2 ADDITIONAL FOOTER LINE 3 ADDITIONAL FOOTER LINE 4 MERCHANT COPY
8-8
940365-005, rev. C
Training Receipt
**** TRAINING MODE **** 2851 W KATHLEEN ROAD PHOENIX AZ 85053 PHONE 602 504 5000 TERMINAL I.D.: MERCHANT #: VISA 4446661234567892 SALE BATCH: 000002 DATE: OCT 25, 03 58961131 58961131
12/03 994728 09:16 501606
TOTAL TEST CARD **** TRAINING MODE **** ADDITIONAL FOOTER LINE 1 ADDITIONAL FOOTER LINE 2 ADDITIONAL FOOTER LINE 3 ADDITIONAL FOOTER LINE 4 MERCHANT COPY
$150.00
940365-005, rev. C
8-9
Chapter 8
Summary
HYPERCOM 2851 W KATHLEEN ROAD PHOENIX AZ 85053 PHONE 602 504 5000 TERMINAL I.D.: 58961313 TRANSACTION TOTALS BY ISSUER VISA SALES REFUNDS TOTAL
OCT 25, 03
5 0 5
-$0.00 $30.54
DEBIT SALES BASE SURC TIP CASH REFUNDS TOTAL
2 $13.69 $0.50 $0.55 $2.00 0 2
3% -$0.00 $16.74
GRAND TOTALS SALES 10 BASE SURC TIP CASH REFUNDS 0 TOTAL 10
$104.80 $101.11 $0.50 $1.19 $2.00
1% -$0.00 $104.80
8-10
940365-005, rev. C
Audit
HYPERCOM 2851 W KATHLEEN ROAD PHOENIX AZ 85053 PHONE 602 504 5000 TERMINAL I.D.: 58961313 AUDIT REPORT 0002 HYPERCOM INV# TRANS CARD NUMBER CASHBK 194725 SALE ************7892 1 VIS $12.00 1 $5.00 194727 SALE ************7892 TIP TOTAL: $5.00 CASH TOTAL: $5.00 TRANS TOTAL: $81.50 HYPERCOM 2851 W KATHLEEN ROAD PHOENIX AZ 85053 PHONE 602 504 5000 TERMINAL I.D.: 58961313 TRANSACTION TOTALS BY ISSUER VISA SALES REFUNDS TOTAL 1 47 DEB $19.50 *TEST* SALE $50.00 CASHR. OCT 25, 03 58961313
AUTH CARD TYPE
194726 SAL+CSH *************7892
OCT 25, 03
1 0 1
$12.00 -$0.00 $12.00
GRAND TOTALS SALES 3 BASE SURC CASH REFUNDS 0 TOTAL 3
$81.50 $76.00 $0.50 $5.00 -$0.00 $81.50
940365-005, rev. C
8-11
Chapter 8
Cashier Audit
HYPERCOM 2851 W KATHLEEN ROAD PHOENIX AZ 85053 PHONE 602 504 5000 TERMINAL I.D.: 58961313 CASHR.AUDIT TERMINAL ALL ACQUIRERS CASHIER : 1 INV# TRANS CASHR. CARD NUMBER CASHBK 194725 SALE ************7892 194726 SAL+CSH ************7892 194727 EBT ************7892 1 AUTH CARD TYPE TOTAL 113673 VIS $12.00 47 DEB $19.50 *TEST* EBT $50.00 OCT 25, 03 58961313
1 $5.00 1
CASH TOTAL: $5.00 TRANS TOTAL: $81.50 TRANSACTION TOTALS BY ISSUER VISA SALES REFUNDS TOTAL DEBIT SALES BASE SURC CASH REFUNDS TOTAL EBT SALES REFUNDS TOTAL
OCT 25, 03
1 0 1
$12.00 -$0.00 $12.00
1 $14.00 $0.50 $5.00 0 1
$19.50
-$0.00 $19.50
1 0 1
$50.00 -$0.00 $50.00
GRAND TOTALS SALES 3 BASE SURC CASH REFUNDS 0 TOTAL 3
$81.50 $76.00 $0.50 $5.00 -$0.00 $81.50
8-12
940365-005, rev. C
Cashier Summary
HYPERCOM 2851 W KATHLEEN ROAD PHOENIX AZ 85053 PHONE 602 504 5000 TERMINAL I.D.: 58961313 TRANSACTION TOTALS BY ISSUER CASHIER : 1 VISA SALES REFUNDS TOTAL
OCT 25, 03
2 0 2
$10.00 -$0.00 $10.00
DEBIT SALES BASE SURC CASH REFUNDS TOTAL
1 $10.00 $0.50 $2.00 0 1
$12.50
-$0.00 $12.50
EBT SALES REFUNDS TOTAL
1 0 1
$20.00 -$0.00 $20.00
GRAND TOTALS SALES 4 BASE SURC CASH REFUNDS 0 TOTAL 4 TIP TOTAL: $2.00 CASH TOTAL: $2.00 TRANS TOTAL: $42.50
$42.50 $40.00 $0.50 $2.00 -$0.00 $42.50
940365-005, rev. C
8-13
Chapter 8
Cashier Unadjust
HYPERCOM 2851 W KATHLEEN ROAD PHOENIX AZ 85053 PHONE 602 504 5000 TERMINAL I.D.: 70000002 CASHR. UNADJ ALL ACQUIRERS CASHIER : 1 INV# TRANS CASHR. CARD NUMBER TIP 065416 SALE 1 ************7892 AUTH CARD TYPE TOTAL 675723 VIS $1.10 MAR 17, 03 012345678901234
TIP TOTAL: $0.00 CASH TOTAL: $0.00 TRANS TOTAL: $1.10
TRANSACTION TOTALS BY ISSUER VISA SALES BASE TOTAL REFUNDS TOTAL
1 $1.10 0 1 $1.10 -$0.00 $1.10
GRAND TOTALS SALES 1 BASE TOTAL REFUNDS 0 TOTAL 1
$1.10 $1.10 -$0.00 $1.10
8-14
940365-005, rev. C
Till
HYPERCOM 2851 W KATHLEEN ROAD PHOENIX AZ 85053 PHONE 602 504 5000 TERMINAL I.D.: 70000002 TRANSACTION TOTALS BY ISSUER CASHIER : TILL :1 MASTERCARD SALES 0 REFUNDS 0 TOTAL 0 GRAND TOTALS SALES 0 REFUNDS 0 TOTAL 0
$0.00 -$0.00 $0.00
$0.00 -$0.00 $0.00
Open Tab Report

HYPERCOM 2851 W KATHLEEN ROAD PHOENIX AZ 85053 PHONE 602 504 5000 TERMINAL I.D.: 70000002 OPEN TABS 000005 INV# TRANS CARD NUMBER TIP 990869 OPEN TAB 4446661234567892 SERVER NOV 20, 03 HYPERCOM AUTH CARD TYPE TOTAL 44 VIS $50.00
940365-005, rev. C
8-15
Chapter 8
Settlement Financial
HYPERCOM 2851 W KATHLEEN ROAD PHOENIX AZ 85053 PHONE 602 504 5000 TERMINAL I.D.: MERCHANT #: HYPERCOM BATCH: 000001 OCT 25, 03 09:18 SALES REFUNDS 3 0 HYPERCOM 2851 W KATHLEEN ROAD PHOENIX AZ 85053 PHONE 602 504 5000 TERMINAL I.D.: TRANSACTION TOTALS BY ISSUERS VISA SALES: 29 REFUNDS: 0 TOTAL: 29 GRAND TOTALS SALES: 29 REFUNDS: 0 TOTAL: 29 58961131 $14520.20 -$0.00 58961131 1234567
OCT 25, 03 09:18
$14520.20 $-0.00 $14520.20
$14520.20 $-0.00 $14520.20
8-16
940365-005, rev. C
Settlement-ERC (Successful)
MERCHANT #: SIGCAP AUG 24, 03 09:18 NOTIFICATION OF RECEIPT UPLOAD APPROVAL NUMBER OF RECEIPTS UPLOADED: 0114 123456789012345 58961131
Settlement-ERC (Unsuccessful)
MERCHANT #: SIGCAP AUG 24, 03 09:18 NOTIFICATION OF RECEIPT UPLOAD BATCH TRANSFER, WAIT NUMBER OF RECEIPTS UPLOADED: 0000 Receipt Upload Failed: 1) Please settle manually 2) If upload fails again, please contact helpdesk. 123456789012345 58961131
940365-005, rev. C
8-17
Chapter 8
Server, Open Tab Report

HYPERCOM 2851 W KATHLEEN ROAD PHOENIX AZ 85053 PHONE 602 504 5000 TERMINAL I.D.: 70000002 OPEN TABS 000005 INV# TRANS CARD NUMBER TIP 990869 OPEN TAB 4446661234567892 SERVER NOV 20, 03 HYPERCOM AUTH CARD TYPE TOTAL 46 VIS $50.00
Server ID, Server Report

HYPERCOM 2851 W KATHLEEN ROAD PHOENIX AZ 85053 PHONE 602 504 5000 TERMINAL I.D.: 70000002 SERVER LOG-ON REPORT NOV, 20, 03 ------------------------------------------------------------------------SRV: 2 SRV: 3 SRV:1
8-18
940365-005, rev. C
Reprint
HYPERCOM 2851 W KATHLEEN ROAD PHOENIX AZ 85053 PHONE 602 504 5000 TERMINAL I.D.: 70000002 MERCHANT #: HYPERCOM VISA 4446661234567892 SALE BATCH : 00001 DATE: NOV 28, 03 BASE TIP TOTAL ***DUPLICATE*** X____________________________________________ I AGREE TO PAY ABOVE TOTAL AMOUNT ACCORDING TO CARD ISSUER AGREEMENT (MERCHANT AGREEMENT IF CREDIT VOUCHER) ADDITIONAL FOOTER LINE 1 ADDITIONAL FOOTER LINE 2 ADDITIONAL FOOTER LINE 3 ADDITIONAL FOOTER LINE 4 MERCHANT COPY
EXP.: INVOICE: TIME:
12/03 992023 12:20 $20.00 $2.00 --------$22.00
940365-005, rev. C
8-19
Chapter 8
Printer Test
HYPERCOM 2851 W KATHLEEN ROAD PHOENIX AZ 85053 PHONE 602 504 5000 TERMINAL I.D.: 70000002 ****************** NORMAL FONT **************** ABCDEFGHIJ UVWXYZ abcdefghij uvwxyz0123456789 !"#$%$()*+,-./:;<=>?@ [~]^_{|} NORMAL DOUBLE ********************** THE END ***************** FTA10 Firmware Version: FTA10106 - 981026 klmnopqrst KLMNOPQRST
8-20
940365-005, rev. C
We Welcome Your Comments

Please fax this page with your comments to Hypercom Corporation at 602.504.4990. Document Number: 940365-005, rev. C 1. In one word, how would you describe this guide? _____________________________________ 2. How do you use this guide?
n n n
I read it from beginning to end. I read only the sections that relate to my immediate needs. I read only the sections that relate to my job.
3. Where do you usually look first to find information in this guide?

n n n
Table of contents Index Search through the pages until I find what I am looking for
4. How easily can you find information in this guide? 1 (Not easily) 2 3 4 5 (Very easily)
5. How clear is the information in this guide? 1 (Not clear) 2 3 4 5 (Very clear)
6. How easily can you follow the instructions described in this guide? 1 (Not easily) 2 3 4 5 (Very easily)
7. How well did you understand the product before reading this guide? 1 (Not well) 2 3 4 5 (Very well)
8. How well do you understand the product after reading this guide? 1 (Not well) 2 3 4 5 (Very well)
9. The best aspect of this guide is ___________________________________________________ . 10.The least useful aspect of this guide is ______________________________________________ . Additional comments:
Document Number 940365-005, rev. C T7Plus HyperWare Retail and Restaurant Software Manual, SPOS 07A Printed in the USA

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T7Plus HyperWare Retail and Restaurant Software Manual SPOS_07A

FCC Part 15 (ICES-003)

FCC Part 68 Requirements Notice

Industry Canada (IC) Notice

Chapter 2 Batch Functions

Chapter 3 Report Functions

Chapter 4 Terminal Functions

T7Plus HyperWare Retail and Restaurant Software Manual, SPOS 07A

Chapter 5 Gift Card Functions

Chapter 6 Loyalty Card Functions

Chapter 7 Check Services

Chapter 8 Report and Receipt Samples

T7Plus HyperWare Retail and Restaurant Software Manual, SPOS 07A

Chapter 7 Check Services

How This Book Is Organized

Action Follow the steps outlined in the procedure.

Most procedures have at least two steps.

T7Plus HyperWare Retail and Restaurant Software Manual, SPOS 07A

T7Plus Terminal Overview

See Chapter 2, "Transactions", for a description of these transactions.

T7Plus HyperWare Retail and Restaurant Software Manual, SPOS 07A

X ENTER PASSWORD [DATE]

T7Plus HyperWare Retail and Restaurant Software Manual, SPOS 07A

Credit Card Sale

DIALING NOW [CARD] [SALE] The terminal connects to the host.

APPROVAL 3 PRINT SECOND RECEIPT CORRECT? [CARD]

Credit Card Sale with CVV2 Data

4 [CARD] CVV2 FROM CARD [SALE]

T7Plus HyperWare Retail and Restaurant Software Manual, SPOS 07A

DIALING NOW [CARD] [SALE] The terminal connects to the host.

Credit Card Sale with AVS

Press YES or NO if the card is present.

CARD PRESENT? 4 [CARD] AMOUNT [DATE] 5 [CARD]

T7Plus HyperWare Retail and Restaurant Software Manual, SPOS 07A

DIALING NOW [CARD] [SALE] The terminal connects to the host.

Manually Entered Card

T7Plus HyperWare Retail and Restaurant Software Manual, SPOS 07A

$XX.XX REFUND The terminal dials the host.

DIALING NOW [CARD] REFUND The terminal connects to the host.

T7Plus HyperWare Retail and Restaurant Software Manual, SPOS 07A

YES OR NO T = Tender (total) amount

T7Plus HyperWare Retail and Restaurant Software Manual, SPOS 07A

The terminal sends the information to the host.

Debit Sale Plus Cash

Enter the cash amount, then press ENTER.

WAITING FOR PIN

The terminal sends the information to the host.

T7Plus HyperWare Retail and Restaurant Software Manual, SPOS 07A

[DEBIT REF] SWIPE CUSTOMER CARD

$XX.XX CARD VER

T7Plus HyperWare Retail and Restaurant Software Manual, SPOS 07A

Account Select and PIN Entry

CASH AMOUNT 4 TOTAL CORRECT?

The terminal connects to the host.

T7Plus HyperWare Retail and Restaurant Software Manual, SPOS 07A

Performing an Authorize (Auth Only) Transaction

[TIME] Swipe the customers card.

[CARD] AMOUNT [DATE] [CARD]

Type the amount, then press ENTER.

OFFLINE OFF-LINE MODE ENTER ACCOUNT NUMBER