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Agreement 2 of 2

Verizon Wireless Customer

Agreement

Customer Agreement
(Para una copia de este documento en espanol, visite nuestro sitio web: verizon.com/espanol)

Thanks for choosing Verizon. In this Customer Agreement ("Agreement"), you'll find
important information about your wireless Service, including:

our ability to make changes to your Service or this Agreement's terms,

our liability if things don't work as planned and how any disputes between us must be
resolved in arbitration or small claims court.

My Service
Your Service terms and conditions are part of this Agreement. Your Plan includes your monthly
allowances and features, where you can use them (your "Coverage Area"), and their monthly and
pay–per–use charges. You can also subscribe to several Optional Services, like international service
plans or equipment protection services. Together, your Plan, features you use, and any Optional
Services you select are your "Service." Your billing and shipping addresses, and your primary place
of use, must be within the areas served by the network Verizon owns and operates. The current
version of this Agreement and the terms and conditions for your Service are available online at
verizon.com. A description of permitted and prohibited uses for calling and Data Services is available
online at verizon.com/support/important-plan-information or for prepaid at
http://verizon.com/support/prepaid-customer-info-legal.

By using the Service you are agreeing to every provision of this Agreement, any applicable terms
and conditions for your Service, and the terms described in the Important Plan Information whether
or not you have read them. This Agreement also applies to all lines on your account and anyone who
uses your Service.

Cancellation
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You can cancel a line of Service within 30 days of accepting this Agreement without having to
pay an early termination fee as long as you return, within the applicable return period, any
equipment you purchased from us or one of our authorized retailers at a discount in
connection with your acceptance of this Agreement, but you'll still have to pay for your
Service through that date. If you signed up for Prepaid Service, no refunds will be granted
after 30 days or if your account has been activated. See http://verizon.com/support/return-
policy for complete details and information on returning your equipment.

My Privacy
Accepting this Agreement means that you also agree to our Privacy Policy, available at
verizon.com/privacy, which may be updated from time to time and describes the information we
collect, how we use and share it, and the choices you have about how certain information is used
and shared. We will notify you or ask for your permission, as appropriate, if we plan to use your
information for additional purposes. It is your responsibility to let the people who connect devices
through your mobile hotspot, Jetpack or wireless router know that we will collect, use and share
information about their device and use of the Service as described in our Privacy Policy. You may
have additional rights provided by privacy laws in your state, for more information section of the
privacy policy. If you are a California resident, you can view our California privacy notice at
verizon.com/californiaprivacy.

If you subscribe to Service for which usage charges are billed at the end of the billing period
("Postpay Service"), or have a device payment installment agreement, we may investigate your credit
history at any time in connection with the service subscription or device payment installment
agreement. If you'd like the name and address of any credit agency that gives us a credit report
about you, just ask.

Many services and applications offered through your device may be provided by third parties. When
you access and use third-party services, including third-party services which Verizon may make
available as part of or in connection with your Verizon Service, you are subject to the terms of
service and privacy policy issued by those third-party providers when using their services. You
should review their applicable terms and privacy policy before you use, link to or download a service
or application provided by a third party.

You agree that Verizon and collections agencies that work on our behalf may contact you about your
account status, including past due or current charges, using prerecorded calls, email and calls or
messages delivered by an automatic telephone dialing system to any wireless phone number, other
contact number or email address you provide. Verizon will treat any email address you provide as
your private email that is only accessible by you; you acknowledge that we may send you receipts,
notices and other documents regarding your service to this email address. Unless you notify us that
your wireless service is based in a different time zone, calls will be made to your cellular device
during permitted calling hours based upon the time zone affiliated with the mobile telephone number
you provide.

What happens if my Postpay Service is canceled before the end of my contract

term?

If you're signing up for Postpay Service, you're agreeing to subscribe to a line of Service either on a
month–to–month basis or for a minimum contract term, as shown on your receipt or order

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confirmation. (If your Service is suspended without billing or at a reduced billing rate, that time
doesn't count toward completing your contract term.) Once you've completed your contract term,
you'll automatically become a customer on a month–to–month basis for that line of Service. If your
line of service has a contract term and you cancel that line, or if we cancel it for good cause,
during that contract term, you'll have to pay an early termination fee. If your contract term
results from your purchase of an advanced device, your early termination fee will be $350,
which will decline by $10 per month upon completion of months 7–17, $20 per month upon
completion of months 18–22, $60 upon completion of month 23 and will be $0 upon
completion of the contract term. For other contract terms, your early termination fee will be
$175, which will decline by $5 per month upon completion of months 7–17, $10 per month
upon completion of months 18–22, $30 upon completion of month 23 and will be $0 upon
completion of your contract term. Cancellations will become effective on the last day of that
month's billing cycle, and you are responsible for all charges incurred until then. Also, if you bought
your wireless device from an authorized agent or third–party vendor, you should check whether it
charges a separate termination fee.

If you purchased a device on a monthly installment agreement and cancel service, you should
check that agreement to determine if you may have to immediately pay off the balance.

Your Mobile Number and Porting.

You may be able to transfer, or "port", your wireless phone number to another carrier. If you port a
number from us, we'll treat it as though you asked us to cancel your Service for that number. After
the porting is completed, you won't be able to use our service for that number, but you'll remain
responsible for all fees and charges through the end of that billing cycle, just like any other
cancellation. If you're a Prepaid customer, you won't be entitled to a refund of any balance on your
account. If you port a number to us, please be aware that we may not be able to provide some
services right away, such as 911 location services. You don't have any rights to your wireless phone
number, except for any right you may have to port it. After a line of service is disconnected, for any
reason, the disconnected Mobile Telephone Number (MTN) may not be suspended or otherwise
reserved and may not be able to be recovered.

Can I have someone else manage my Postpay account?

No problem – just tell us by phone, in person, or in writing. You can appoint someone to manage your
Postpay account. The person you appoint (the Account Manager) must be age 18 or older (19 in
Alabama and Nebraska). Anyone you appoint as an Account Manager will be able to make changes
to your account, including adding new lines of Service, buying a new wireless device(s) on a device
payment agreement based upon your credit history, billing certain services and accessories to your
account, and extending your contract term. Any changes that person makes will be treated as
modifications to this Agreement. You, the Account Owner, remain responsible for any changes an
Account Manager makes to your account.

Can Verizon change this Agreement or my Service?

We may change prices or any other term of your Service or this Agreement at any time, but we'll
provide notice first, (except as noted below in the "What Charges are set by Verizon?" and
"Government Taxes, Fees, and Other Charges" sections), including written notice if you have
Postpay Service. If you use your Service after the change takes effect that means you're accepting
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the change. If you're a Postpay customer and a change to your Plan or this Agreement has a material
adverse effect on you, you can cancel the line of Service that has been affected within 60 days of
receiving the notice with no early termination fee if we fail to negate the change after you notify us of
your objection to it. Notwithstanding this provision, if we make any changes to the dispute resolution
provision of this Agreement, such changes will not affect the resolution of any disputes that arose
before such change, unless you want them to apply to a pending dispute.

My wireless device
Your wireless device must comply with Federal Communications Commission regulations, be
certified for use on our network, and be compatible with your Service. Please be aware that we may
change your wireless device's software, applications or programming remotely, without notice. This
could affect your stored data, or how you've programmed or use your wireless device. By activating
Service that uses a SIM (Subscriber Identity Module) card, you agree we own the intellectual
property and software in the SIM card that we may change the software or other data in the SIM
card remotely and without notice, and we may utilize any capacity in the SIM card for administrative,
network, business and/or commercial purposes. In order to mitigate theft and other fraudulent
activity, newly purchased devices may be locked to work exclusively on the Verizon Network for 60
days. For more information, visit verizon.com/support/device-unlocking-policy.

Internet Access

If you download or use applications, services or software provided by third parties (including
voice applications), 911 or E911, or other calling functionality, may work differently than
services offered by us, or may not work at all. Please review all terms and conditions of such
third–party products. Verizon Wireless is not responsible for any third–party information,
content, applications or services you access, download or use on your device. You are
responsible for maintaining virus and other Internet security protections when accessing
these third–party products or services. For additional information, visit the Verizon Content
Policy at verizon.com/about/our-company/company-policies. To learn about content filtering
and how you may block materials harmful to minors, visit verizon.com/solutions-and-
services/content-filters/. For information about our network management practices for our
broadband internet access services visit verizon.com/about/our-company/open-internet

Where and how does Verizon wireless Service work?

Wireless devices use radio transmissions, so unfortunately you can't get Service if your device isn't
in range of a transmission signal. And please be aware that even within your Coverage Area, many
things can affect the availability and quality of your Service, including network capacity, your device,
terrain, buildings, foliage and weather.

How does Verizon calculate my charges?

You agree to pay all access, usage and other charges that you or any other user of your wireless
device incurred. If multiple wireless devices are associated with your account, you agree to pay all
charges incurred by users of those wireless devices. For charges based on the amount of time used
or data sent or received, we'll round up any fraction to the next full minute or, depending on how
you're billed for data usage, the next full megabyte or gigabyte. For outgoing calls, usage time starts
when you first press Send or the call connects to a network, and for incoming calls, it starts when
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the call connects to a network (which may be before it rings). Usage time may end several seconds
after you press End or after the call disconnects. For calls made on our network, we charge only for
calls that are answered, including by machines. For Postpay Service, usage cannot always be
processed right away and may be included in a later bill, but the usage will still count towards your
allowance for the month when the Service was used.

What Charges are set by Verizon?

In addition to the cost of your plan or any features to which you may subscribe, our charges may also
include a Federal Universal Service, a Regulatory Charge and an Administrative and Telco Recovery
Charge, and other costs, fees, and assessments we incur to provide service. We set these charges;
they aren't taxes, they aren't required by law, they are not necessarily related to anything the
government does, they are kept by us in whole or in part, and the amounts and what they pay for may
change. For those charges imposed by the government on us which we are permitted to recover
from you as a fee, charge, or surcharge, we may not be able to notify you in advance of changes to
those charges. For more information, visit: verizon.com/support/surcharges/.

Government Taxes, Fees and Other Charges

You must also pay all taxes, fees and other charges that federal, state and local governments require
us to collect from our customers. Please note that we may not be able to notify you in advance of
changes to these charges.

What is roaming?
You're "roaming" whenever your wireless device connects to a network outside your Coverage Area
or connects to another carrier's network, which could happen even within your Coverage Area.
There may be higher rates or extra charges (including charges for long distance, tolls or calls that
don't connect), and your data service may be limited or slowed, when roaming.

How can I prevent unintended charges on my bill or block spam calls?

Many services and applications are accessible on or through wireless devices, including purchases
of games, movies, music and other content. Some of these services are provided by Verizon. Others
are provided by third parties that may offer the option to bill the charges to your Verizon bill or other
methods of payment. Charges may be one–time or recurring. The amount and frequency of the
charges will be disclosed to you or the person using your device or a device associated with your
account at the time a purchase is made. If the purchaser chooses to have the charges billed to your
account, such charges will become part of the amount due for that billing cycle. Verizon offers tools
to block or restrict these services, and to block all billing for third–party services on your
Verizon wireless bill, at verizonwireless.com/myverizon. We do not support calls to 900, 976
and certain other international premium rate numbers.

Verizon automatically blocks in the network many calls that are highly likely to be illegal, such as calls
from telephone numbers that are not authorized to make outbound calls. Additionally, your Service
includes access to optional blocking tools for unwanted robocalls through our Call Filter service to
which you may be auto–enrolled. This service sends to voicemail many calls we determine to be
high–risk spam, but you can adjust your spam filter preferences to block more or less calls. Visit
https://www.verizon.com/about/responsibility/robocalls for more info.

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How and when can I dispute charges?

If you're a Postpay customer, you can dispute your bill, but unless otherwise provided by law or
unless you're disputing charges because your wireless device was lost or stolen, you still have to pay
all charges until the dispute is resolved. YOU MAY CALL US TO DISPUTE CHARGES ON YOUR
BILL OR ANY SERVICE(S) FOR WHICH YOU WERE BILLED, BUT IF YOU WISH TO PRESERVE
YOUR RIGHT TO BRING AN ARBITRATION OR SMALL CLAIMS CASE REGARDING SUCH
DISPUTE, YOU MUST WRITE TO US AT THE CUSTOMER SERVICE ADDRESS ON YOUR BILL,
OR COMPLETE THE NOTICE OF DISPUTE FORM AVAILABLE AT:
https://www.verizon.com/about/nod/notice-of-dispute-wireless-form.

What are my rights for dropped calls or interrupted Service?

If you drop a call in your Coverage Area, redial. If it's answered within 5 minutes, call us within 90
days if you're a Postpay customer, or within 45 days if you're a Prepaid customer, and we'll give you a
1–minute airtime credit. If you're a Postpay customer and you lose Service in your Coverage Area for
more than 24 hours in a row and we're at fault, call us within 180 days and we'll give you a credit for
the time lost. Please be aware that these are your only rights for dropped calls or interrupted
Service.

Billing and Payments

If you're a Postpay customer and we don't get your payment on time, we will charge you a late fee of
up to 1.5 percent per month (18 percent per year) on the unpaid balance, or a flat $5 per month,
whichever is greater, if allowed by law in the state of your billing address. (If you choose to have your
Service billed by another company (pursuant to a Verizon–approved program), late fees are set by
that company and may be higher than our late fees.) Late fees are part of the rates and charges you
agree to pay. If you fail to pay on time and we refer your account(s) to a third party for collection, a
collection fee will be assessed and will be due at the time of the referral to the third party. The fee will
be calculated at the maximum percentage permitted by applicable law, not to exceed 18 percent. We
may require a deposit at the time of activation or afterward, or an increased deposit. We'll pay simple
interest on any deposit at the rate the law requires. We may apply deposits or payments in any order
to any amounts you owe us on any account. If your final credit balance is less than $1, we will refund it
only if you ask. If your service is suspended or terminated, you may have to pay a fee to have service
reactivated.

If you're a Prepaid customer, you may replenish your balance at any time before the expiration date
by providing us with another payment. If you maintain a Prepaid account balance, it may not exceed
$1,000 and you may be prevented from replenishing if your balance reaches $1,000. We may apply
your payments to any amounts you may owe us if your earlier account replenishment payments had
been reversed. If you do not have sufficient funds in your account to cover your Service, and
sufficient funds are not added within 60 days, your account will be canceled and any unused
balance will be forfeited.

If your check or electronic bank payment to us is returned as not payable, we will charge your
account a returned payment fee that will be the lesser of $30 or the maximum allowable by law. The
substantive laws of Pennsylvania shall be applied to disputes related to checks tendered as payment
in full for less than the full balance due, without regard to the conflicts of laws and rules of that state.

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If you make a payment, or make a payment arrangement, through a call center representative, we
may charge you an Agent Assistance Fee.

Backup Payment Agreement

When you identify the payment account or payment method that you want us to debit or charge in
the event that your account is closed but remains unpaid, you authorize us to bill that payment
account or payment method for the amount of any such outstanding balance(s) that you might
continue to owe us for any of your Verizon accounts. If the payment method is a credit or debit card,
you also agree that we may obtain updated account information from your card issuer or card
network for that card. You also affirm that you have the authority to approve all charges to that
designated payment account or payment method.

What if my wireless device gets lost or stolen?

We're here to help. It's important that you notify us right away, so we can suspend your Service to
keep someone else from using it. If you're a Postpay customer and your wireless device is used after
the loss or theft but before you report it, and you want a credit for any charges for that usage, we're
happy to review your account activity and any other information you'd like us to consider. Keep in
mind that you may be held responsible for the charges if you delayed reporting the loss or theft
without good reason, but you don't have to pay any charges you dispute while they are being
investigated. If you are a California customer and we haven't given you a courtesy suspension of
recurring monthly charges during the past year, we'll give you one for 30 days or until you replace or
recover your wireless device, whichever comes first.

Verizon periodically checks and provides reporting to the Global System for Mobile communications
Association ("GSMA") list of devices reported lost, stolen, or fraudulently obtained. If at any time a
device IMEI has been reported to that list Verizon will suspend service to that device. If you obtain or
activate a device that is reported lost or stolen, or a device that is on your account is subsequently
reported lost or stolen, you must work with the seller to remove the device from the lost or stolen list.

What are Verizon's rights to limit or end Service or end this Agreement?
We can, without notice, limit, suspend or end your Service or any agreement with you for any good
cause, including, but not limited to: (1) if you: (a) breach this agreement or violate our prohibited
usage policies; (b) resell your Service; (c) use your Service for any illegal purpose, including use that
violates trade and economic sanctions and prohibitions promulgated by any US governmental
agency; (d) install, deploy or use any regeneration equipment or similar mechanism (for example, a
repeater) to originate, amplify, enhance, retransmit or regenerate an RF signal without our
permission; (e) steal from or lie to us; or, if you're a Postpay customer; (f) do not pay your bill on time;
(g) incur charges larger than a required deposit or billing limit, or materially in excess of your monthly
access charges (even if we haven't yet billed the charges); (h) provide credit information we can't
verify; (i) are unable to pay us or go bankrupt; or (j) default under any device financing agreement
with Verizon; or (2) if you, or any user of your device or any line of service on your account, or any
account manager on your account: (a) threaten, harass, or use vulgar and/or inappropriate language
toward our representatives; (b) interfere with our operations; (c) "spam," or engage in other abusive
messaging or calling; (d) modify your device from its manufacturer's specifications; or (e) use your
Service in a way that negatively affects our network or other customers. If the amount of a single
line's total monthly data use in a bill cycle exceeds the average amount of data consumed by the top
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0.5% of users on our network during the preceding six-month period, we may reduce data speeds to
your device to 4Mbps for the remainder of the cycle. We can also temporarily limit your Service for
any operational or governmental reason.

Am I eligible for special discounts?

If you're a Postpay customer, you may be eligible for a discount if you are and remain affiliated with
an organization that has an agreement with us. Unless your discount is through a government
employee discount program, we may share certain information about your Service (including your
name, your wireless telephone number and your total monthly charges) with your organization from
time to time to make sure you're still eligible. We may adjust or remove your discount according to
your organization's agreement with us, and remove your discount if your eligibility ends or your
contract term expires. In any case, this won't be considered to have a material adverse effect on you.

DISCLAIMER OF WARRANTIES

We make no representations or warranties, express or implied, including, to the extent

permitted by applicable law, any implied warranty of merchantability or fitness for a particular
purpose, about your Service, your wireless device, or any applications you access through
your wireless device. We do not warrant that your wireless device will work perfectly, that all
features will work, that your device will not need occasional upgrades or modifications, or
that it will not be negatively affected by network–related modifications, upgrades or similar
activity.

WAIVERS AND LIMITATIONS OF LIABILITY

You and Verizon both agree to limit claims against each other solely to direct damages. This
means that to the fullest extent allowed by applicable law, neither of us will claim any
damages that are indirect, special, consequential, incidental, treble, or punitive, regardless of
the theory of liability. For example, disallowed damages include those arising out of a Service
or device failure, unauthorized access or changes to your account or device, or the use of
your account or device by others to authenticate, access or make changes to a third–party
account, such as a financial or cryptocurrency account, including changing passwords or
transferring or withdrawing funds. This limitation also applies if you bring a claim against one
of our suppliers, to the extent we would be required to indemnify the supplier for the claim.
You agree we aren't responsible for problems caused by you or others, or by any act of God. You also
agree we aren't liable for missed or deleted voice mails or other messages, or for any information
(like pictures) that gets lost or deleted if we work on your device. If another wireless carrier is
involved in any problem (for example, while you're roaming), you also agree to any limitations of
liability that it imposes.

HOW DO I RESOLVE DISPUTES WITH VERIZON?

WE HOPE TO MAKE YOU A HAPPY CUSTOMER, BUT IF THERE'S AN ISSUE THAT NEEDS
TO BE RESOLVED, THIS SECTION OUTLINES WHAT'S EXPECTED OF BOTH OF US.

YOU AND VERIZON BOTH AGREE TO RESOLVE DISPUTES ONLY BY ARBITRATION OR IN

SMALL CLAIMS COURT AS DISCUSSED BELOW. YOU UNDERSTAND THAT BY THIS
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AGREEMENT YOU ARE GIVING UP THE RIGHT TO BRING A CLAIM IN COURT OR IN FRONT
OF A JURY. WHILE THE PROCEDURES IN ARBITRATION MAY BE DIFFERENT, AN
ARBITRATOR CAN AWARD YOU THE SAME DAMAGES AND RELIEF, AND MUST HONOR
THE SAME TERMS IN THIS AGREEMENT, AS A COURT WOULD, SUBJECT TO THE LIMITS
ON ARBITRATOR AUTHORITY SET FORTH BELOW. IF THE LAW ALLOWS FOR AN AWARD
OF ATTORNEYS' FEES, AN ARBITRATOR CAN AWARD THEM TOO. THE SAME DEFENSES
ARE ALSO AVAILABLE TO BOTH PARTIES AS WOULD BE AVAILABLE IN COURT
INCLUDING ANY APPLICABLE STATUTE OF LIMITATIONS. WE ALSO BOTH AGREE THAT:

1. THE FEDERAL ARBITRATION ACT APPLIES TO THIS AGREEMENT. EXCEPT FOR SMALL
CLAIMS COURT CASES OR AS SPECIFICALLY NOTED BELOW, ANY DISPUTE THAT IN
ANY WAY RELATES TO OR ARISES OUT OF THIS AGREEMENT, INCLUDING THE
VALIDITY, ENFORCEABILITY, OR SCOPE OF ANY PORTION OF THIS AGREEMENT
(INCLUDING THE AGREEMENT TO ARBITRATE), OR FROM ANY EQUIPMENT,
PRODUCTS AND SERVICES YOU RECEIVE FROM US, OR FROM ANY ADVERTISING FOR
ANY SUCH PRODUCTS OR SERVICES, OR FROM OUR EFFORTS TO COLLECT
AMOUNTS YOU MAY OWE US FOR SUCH PRODUCTS OR SERVICES, INCLUDING ANY
DISPUTES YOU HAVE WITH OUR EMPLOYEES OR AGENTS, WILL BE RESOLVED BY
ONE OR MORE NEUTRAL ARBITRATORS BEFORE THE AMERICAN ARBITRATION
ASSOCIATION ("AAA") AS EXPLAINED BELOW IN PARAGRAPH 2. YOU CAN ALSO BRING
ANY ISSUES YOU MAY HAVE TO THE ATTENTION OF FEDERAL, STATE, OR LOCAL
GOVERNMENT AGENCIES, AND IF THE LAW ALLOWS, THEY CAN SEEK RELIEF
AGAINST US FOR YOU. THIS AGREEMENT TO ARBITRATE CONTINUES TO APPLY EVEN
AFTER YOU HAVE STOPPED RECEIVING SERVICE FROM US.
2. UNLESS YOU AND VERIZON AGREE OTHERWISE, THE ARBITRATION WILL TAKE PLACE
IN THE COUNTY OF YOUR BILLING ADDRESS. AND THE AAA'S CONSUMER
ARBITRATION RULES WILL APPLY. IF THE AAA REFUSES TO ENFORCE ANY PART OF
THE ARBITRATION PROVISION, YOU AND VERIZON WILL SELECT ANOTHER
ARBITRATION PROVIDER. IF THERE IS NO AGREEMENT, THE COURT WILL CHOOSE.
UNLESS OTHERWISE PROVIDED IN THIS AGREEMENT, THE ARBITRATOR(S) SHALL
HAVE EXCLUSIVE AUTHORITY TO ARBITRATE, INCLUDING BUT NOT LIMITED TO ANY
CLAIM THAT ALL OR PART OF THE AGREEMENT TO ARBITRATE IS VOID FOR ANY
REASON. YOU CAN GET PROCEDURES, RULES AND FEE INFORMATION FROM THE
AAA (WWW.ADR.ORG) OR FROM US. FOR CLAIMS OF $25,000 OR LESS, YOU CAN
CHOOSE WHETHER YOU'D LIKE THE ARBITRATION CARRIED OUT BASED ONLY ON
DOCUMENTS SUBMITTED TO THE ARBITRATOR, OR BY A HEARING IN PERSON OR BY
PHONE. ALTERNATIVELY, FOR CLAIMS WITHIN THE JURISDICTIONAL LIMIT OF THE
SMALL CLAIMS COURT IN THE STATE ENCOMPASSING YOUR BILLING ADDRESS,
EITHER YOU OR VERIZON CAN CHOOSE TO BRING AN INDIVIDUAL ACTION IN SMALL
CLAIMS COURT INSTEAD OF PROCEEDING IN ARBITRATION; FURTHERMORE, IF THE
CLAIMS IN ANY REQUEST OR DEMAND FOR ARBITRATION COULD HAVE BEEN
BROUGHT IN SMALL CLAIMS COURT, THEN EITHER YOU OR VERIZON MAY CHOOSE
TO HAVE THE CLAIMS HEARD IN SMALL CLAIMS COURT, RATHER THAN IN
ARBITRATION, AT ANY TIME BEFORE THE ARBITRATOR IS APPOINTED, BY NOTIFYING
THE OTHER PARTY OF THAT CHOICE IN WRITING. IF THIS PROVISION OR THE
LIMITATION ON BRINGING ACTIONS TO SMALL CLAIMS COURT IS FOUND TO BE
INVALID, THEN THIS PROVISION SHALL BE SEVERABLE AND THE MATTER WILL
PROCEED IN ARBITRATION; IN NO WAY WILL THIS PROVISION ALLOW FOR AN ACTION
TO BE BROUGHT ON A CLASS OR COLLECTIVE BASIS.
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3. THIS AGREEMENT DOESN'T ALLOW CLASS OR COLLECTIVE ARBITRATIONS EVEN

IF THE AAA PROCEDURES OR RULES WOULD. NOTWITHSTANDING ANY OTHER
PROVISION OF THIS AGREEMENT, THE ARBITRATOR MAY AWARD MONEY OR
INJUNCTIVE RELIEF ONLY IN FAVOR OF THE INDIVIDUAL PARTY SEEKING RELIEF
AND ONLY TO THE EXTENT NECESSARY TO PROVIDE RELIEF WARRANTED BY THAT
PARTY'S INDIVIDUAL CLAIM. NO CLASS, REPRESENTATIVE OR PRIVATE ATTORNEY
GENERAL OR GENERAL INJUNCTIVE RELIEF THEORIES OF LIABILITY OR PRAYERS
FOR RELIEF MAY BE MAINTAINED IN ANY ARBITRATION HELD UNDER THIS
AGREEMENT. ANY QUESTION REGARDING THE ENFORCEABILITY UNDER
APPLICABLE LAW OR INTERPRETATION OF THIS PARAGRAPH SHALL BE DECIDED
BY A COURT AND NOT THE ARBITRATOR.
4. IF EITHER OF US INTENDS TO SEEK ARBITRATION UNDER THIS AGREEMENT, THE
PARTY SEEKING ARBITRATION MUST FIRST NOTIFY THE OTHER PARTY OF THE
DISPUTE IN WRITING AT LEAST 60 DAYS IN ADVANCE OF INITIATING THE
ARBITRATION. NOTICE TO VERIZON SHOULD BE SENT TO VERIZON WIRELESS
DISPUTE RESOLUTION MANAGER, USING THE FORM AVAILABLE HERE:
https://www.verizon.com/about/nod/notice-of-dispute-wireless-form. THE NOTICE MUST
INCLUDE ENOUGH INFORMATION TO ALLOW US TO IDENTIFY YOUR ACCOUNT AS
WELL AS TO ASSESS AND ATTEMPT TO RESOLVE YOUR CLAIM, INCLUDING THE
NAME OF THE VERIZON WIRELESS ACCOUNT HOLDER, THE MOBILE TELEPHONE
NUMBER AT ISSUE, A DESCRIPTION OF THE CLAIM, THE SPECIFIC FACTS
SUPPORTING THE CLAIM, THE DAMAGES YOU CLAIM TO HAVE SUFFERED AND THE
RELIEF YOU ARE SEEKING. THE NOTICE REQUIREMENT IS DESIGNED TO ALLOW
VERIZON TO MAKE A FAIR, FACT–BASED OFFER OF SETTLEMENT IF IT CHOOSES TO
DO SO. YOU CANNOT PROCEED TO ARBITRATION UNLESS YOU PROVIDE THIS
INFORMATION. YOU MAY CHOOSE TO BE REPRESENTED BY AN ATTORNEY OR
OTHER PERSON AS PART OF THIS PROCESS, BUT IF YOU DO YOU MUST INDICATE
THAT YOU ARE REPRESENTED BY AN ATTORNEY ON THE FORM AVAILABLE AT
https://www.verizon.com/about/nod/notice-of-dispute-wireless-form AND CONFIRM YOU
AUTHORIZE US TO DISCUSS YOUR ACCOUNT INFORMATION WITH THIS ATTORNEY
OR OTHER PERSON. THE SUFFICIENCY OF THIS NOTICE OF DISPUTE IS AN ISSUE TO
BE DECIDED BY A COURT PRIOR TO THE FILING OF ANY DEMAND FOR ARBITRATION.
IF YOU HAVE PROVIDED THIS INFORMATION AND WE ARE UNABLE TO RESOLVE OUR
DISPUTE WITHIN 60 DAYS, EITHER PARTY MAY THEN PROCEED TO FILE A CLAIM FOR
ARBITRATION. WE'LL REIMBURSE ANY FILING FEE THAT THE AAA CHARGES YOU FOR
ARBITRATION OF THE DISPUTE AT THE CONCLUSION OF THE ARBITRATION IF YOU
FULLY PARTICIPATE IN THE PROCEEDING. WE'LL ALSO PAY ANY ADMINISTRATIVE
AND ARBITRATOR FEES CHARGED BY THE ARBITRATION TRIBUNAL. IF THE
ARBITRATOR DETERMINES THAT YOUR CLAIM WAS FILED FOR PURPOSES OF
HARASSMENT OR IS PATENTLY FRIVOLOUS, THE ARBITRATOR WILL REQUIRE YOU TO
REIMBURSE VERIZON FOR ANY FILING, ADMINISTRATIVE OR ARBITRATOR FEES
ASSOCIATED WITH THE ARBITRATION.
5. WE MAY, BUT ARE NOT OBLIGATED TO, MAKE A WRITTEN SETTLEMENT OFFER
ANYTIME BEFORE THE ARBITRATION HEARING. THE AMOUNT OR TERMS OF ANY
SETTLEMENT OFFER MAY NOT BE DISCLOSED TO THE ARBITRATOR UNTIL AFTER
THE ARBITRATOR ISSUES AN AWARD ON THE CLAIM. IF YOU DON'T ACCEPT THE
OFFER AND THE ARBITRATOR AWARDS YOU AN AMOUNT OF MONEY THAT'S MORE
THAN OUR OFFER BUT LESS THAN $5,000, OR IF WE DON'T MAKE YOU AN OFFER,
AND THE ARBITRATOR AWARDS YOU ANY AMOUNT OF MONEY BUT LESS THAN
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$5,000, THEN WE AGREE TO PAY YOU $5,000 INSTEAD OF THE AMOUNT AWARDED. IN
THAT CASE WE ALSO AGREE TO PAY ANY REASONABLE ATTORNEYS' FEES AND
EXPENSES, REGARDLESS OF WHETHER THE LAW REQUIRES IT FOR YOUR CASE. IF
THE ARBITRATOR AWARDS YOU MORE THAN $5,000, THEN WE WILL PAY YOU ONLY
THAT AMOUNT.
6. IF 50 OR MORE CUSTOMERS INITIATE NOTICES OF DISPUTE PURSUANT TO
PARAGRAPH 4 ABOVE OR FILE A COMPLAINT IN COURT, WHICH RAISE SIMILAR
CLAIMS, AND COUNSEL FOR THE VERIZON WIRELESS CUSTOMERS BRINGING THE
CLAIMS ARE THE SAME OR COORDINATED FOR THESE CUSTOMERS, THE CLAIMS
SHALL PROCEED IN ARBITRATION IN A COORDINATED PROCEEDING. IN THE FIRST
STAGE, 50 ARBITRATIONS WILL PROCEED AND COUNSEL FOR THE VERIZON
WIRELESS CUSTOMERS AND COUNSEL FOR VERIZON WIRELESS SHALL EACH
SELECT TWENTY FIVE CASES TO PROCEED FIRST IN ARBITRATION IN INDIVIDUAL
BELLWETHER PROCEEDINGS BEFORE SEPARATE ARBITRATORS. THE ARBITRATORS
ARE ENCOURAGED TO RESOLVE THE CLAIMS WITHIN 120 DAYS OF APPOINTMENT OR
AS SWIFTLY AS POSSIBLE THEREAFTER, CONSISTENT WITH FAIRNESS TO THE
PARTIES. AFTER THE FIRST STAGE IS COMPLETED, THE PARTIES MUST ENGAGE IN A
SINGLE MEDIATION OF ALL REMAINING CASES, AND VERIZON WILL PAY THE
MEDIATION FEE. IF THE PARTIES CANNOT AGREE HOW TO RESOLVE THE REMAINING
CASES AFTER MEDIATION, THEY WILL REPEAT THE PROCESS OF SELECTING AND
FILING 50 CASES TO BE RESOLVED IN INDIVIDUAL BELLWETHER PROCEEDINGS
BEFORE SEPARATE ARBITRATORS, FOLLOWED BY MEDIATION. ADDITIONAL CASES
INVOLVING SIMILAR CLAIMS BROUGHT BY THE SAME OR COORDINATED COUNSEL
SHALL NOT BE FILED IN ARBITRATION UNTIL THE ARBITRATIONS AND MEDIATION
FOR PRIOR SETS HAVE BEEN COMPLETED. THIS PROCESS MAY CONTINUE UNTIL
THE PARTIES ARE ABLE TO RESOLVE ALL OF THE CLAIMS, EITHER THROUGH
SETTLEMENT OR ARBITRATION. YOU AGREE TO THIS PROCESS EVEN THOUGH IT
MAY DELAY THE ARBITRATION OF YOUR CLAIM. IF SUCH A PROCESS IS INITIATED,
THE FILING OF A NOTICE OF DISPUTE BY A CUSTOMER IN ACCORDANCE WITH
PARAGRAPH 4 OR FILING OF A COMPLAINT IN COURT WILL TOLL ALL APPLICABLE
STATUTES OF LIMITATIONS FOR THAT CUSTOMER’S DISPUTE UNTIL THE
COMPLETION OF THE PROCESS DESCRIBED IN THIS PARAGRAPH. A COURT WILL
HAVE AUTHORITY TO ENFORCE THIS PARAGRAPH INCLUDING BY ENTERING AN
INJUNCTION TO PROHIBIT FILINGS IN VIOLATION OF THIS PARAGRAPH.
7. AN ARBITRATION AWARD AND ANY JUDGMENT CONFIRMING IT APPLY ONLY TO THAT
SPECIFIC CASE; IT CAN'T BE USED IN ANY OTHER CASE EXCEPT TO ENFORCE THE
AWARD ITSELF.
8. IF A COURT, PURSUANT TO PARAGRAPH 3, DETERMINES THAT THE PROHIBITION
ON CLASS ARBITRATIONS OR THE LIMITS ON THE ARBITRATOR'S AUTHORITY
CANNOT BE ENFORCED UNDER APPLICABLE LAW AS TO ALL OR PART OF A
DISPUTE, THEN THE AGREEMENT TO ARBITRATE WILL NOT APPLY TO THAT
DISPUTE OR PART OF THE DISPUTE, WHICH MAY PROCEED IN COURT EITHER ONCE
THE ARBITRATED MATTERS HAVE CONCLUDED OR SOONER IF THE COURT SO
REQUIRES.
9. IF FOR ANY REASON A CLAIM PROCEEDS IN COURT RATHER THAN THROUGH
ARBITRATION, YOU AND VERIZON AGREE THAT, TO THE FULLEST EXTENT
ALLOWED BY APPLICABLE LAW. NO ACTION WILL BE BROUGHT ON A CLASS OR
COLLECTIVE BASIS AND YOU AND VERIZON UNCONDITIONALLY WAIVE ANY RIGHT
TO TRIAL BY JURY IN ANY ACTION, PROCEEDING OR COUNTERCLAIM ARISING OUT
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OF OR RELATING TO THIS AGREEMENT IN ANY WAY. IN THE EVENT OF LITIGATION,

THIS PARAGRAPH MAY BE FILED TO SHOW A WRITTEN CONSENT TO A TRIAL BY
THE COURT.

About this Agreement

If either you or we don't enforce our rights under this agreement in one instance, that doesn't mean
you or we won't or can't enforce those rights in any other instance. You cannot assign this
Agreement or any of your rights or duties under it without our permission. However, we may assign
this Agreement or any debt you owe us without notifying you. If you're a Postpay customer, please
note that many notices we send to you will show up as messages on your monthly bill. If you
have online billing, those notices will be deemed received by you when your online bill is
available for viewing. If you get a paper bill, those notices will be deemed received by you
three days after we mail the bill to you. If we send other notices to you, they will be considered
received immediately if we send them to your wireless device, or to any email or fax number
you've given us, or after three days if we mail them to your billing address. If you need to send
notices to us, please send them to the customer service address on your latest bill.

If you're a Prepaid customer and we send notices to you, they will be considered received
immediately if we send them to your wireless device or to any email you've given us, or if we
post them as a precall notification on your Service, or after three days if we mail them to the
most current address we have for you. If you need to send notices to us, please send them to
the Customer Service Prepaid address at verizon.com/contactus.

If any part of this agreement, including anything regarding the arbitration process (except for
part 8 of the dispute resolution section above), is ruled invalid, that part may be severed from
this agreement and the rest enforced.

This agreement and the documents it incorporates form the entire agreement between us.
Any other documents, or on anything said by any Sales or Customer Service Representatives
will not form any part of the agreement between us, and you have no other rights regarding
Service or this agreement. This Agreement isn't for the benefit of any third party except our parent
companies, affiliates, subsidiaries, agents, and predecessors and successors in interest. Except
where we've agreed otherwise elsewhere in this agreement, this agreement and any disputes
covered by it are governed by federal law and the laws of the state encompassing the area code of
your wireless phone number when you accepted this agreement, without regard to the conflicts of
laws and rules of that state.

Updated: February 23, 2023.

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