GROUP ASSIGNMENT COVER SHEET

STUDENT DETAILS

Student name: Nguyen Bich Vy Student ID number: 22003388

Student name: Pham Chau Bao Student ID number: 22002650

Student name: Luu Quoc Toan Student ID number: 22003581

Student name: Dang Thi Hai Yen Student ID number: 21000967

Student name: Le Gia Han Student ID number: 22002245

UNIT AND TUTORIAL DETAILS

Unit name: Principle of Management Unit number: T123PBW-3

ASSIGNMENT DETAILS

Title: Reflection Report 8: Case 1-Chapter 14 and Case 2-Chapter 14

DECLARATION
I hold a copy of this assignment if the original is lost or damaged.
I hereby certify that no part of this assignment or product has been copied from any other student’s work or from
any other source except where due acknowledgement is made in the assignment.
I hereby certify that no part of this assignment or product has been submitted by me in another (previous or
current) assessment, except where appropriately referenced, and with prior permission from the Lecturer /
Tutor / Unit Coordinator for this unit.
No part of the assignment/product has been written/ produced for me by any other person except where
collaboration has been authorised by the Lecturer / Tutor /Unit Coordinator concerned.
I am aware that this work may be reproduced and submitted to plagiarism detection software programs for the
purpose of detecting possible plagiarism (which may retain a copy on its database for future plagiarism
checking).

Student’s signature: VY
Student’s signature: BAO
Student’s signature: TOAN
Student’s signature: YEN
Student’s signature: HAN

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Note: An examiner or lecturer / tutor has the right to not mark this assignment if the above declaration has not been
signed.

REFLECTION REPORT 8
Principles of Management – Tutorials 9.2
Group 9

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 TABLE OF CONTENT

CASE 1 – CHAPTER 14

1. What we have learned..................................................................4

2. Feedback on presentation and debate group................................6

CASE 2– CHAPTER 14

1. What we have learned..................................................................8

2. Feedback on presentation and debate group...............................11

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 CASE 1 – CHAPTER 14
1. What we have learned

My group gained a better understanding of the working culture and problem-solving

methods of the world's largest retail group, Amazon, thanks to the presentation from

group 2. It can be said that Amazon places a high value on employee productivity

and is constantly looking for ways to boost it. As a result, the occurrence of conflict

appears to be something that the managers at this corporation adore and prioritize.

Employees at Amazon can provide feedback to management about their coworkers

via the Anytime Feedback Tool, a widget in the company directory. However,

because this program always displays anonymous users, there are many harmful

incidents where fraudulent messages may be sent by people with malicious

intentions.

Question 14-13, appears to be practical question inquiring about the team's reaction

to the manager's feedback to his or her employees. When the team believed that

management could provide honest feedback without confrontation, the team

responded with great certainty. Furthermore, the group listed tips for providing

information to the manager's employees without causing conflict, with 5 different

tips mentioned. A manager can avoid misunderstandings and conflicts by using a

neutral tone and language in the first tip. The second tip is for managers to focus on

employee behavior rather than external judgment when providing feedback. The

third tip is then mentioned, as well as a manager's guideline when feedback must be

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clear and concise to avoid employee misunderstandings. For the fourth and fifth tips,

managers must ask employees for their opinions if there is a question and must

always follow up to provide reasonable and timely follow-up suggestions.

When asked if the tool is useful or not, questions 14-14 were given to assess the

presentation group's opinion about Anytime Feedback Tool. The team responded

neutrally to this question, stating that Anytime Feedback Tool has many advantages

and disadvantages for communication. In terms of benefits, this tool is extremely

beneficial when it can foster a culture of continuous improvement and learn among

employees through regular reviews and feedback. Furthermore, with this tool, it is

easier to shape conflicts within the corporation, preventing them from becoming too

large. Concerning the device's drawbacks, this can be viewed as a challenge for

managers to improve Anytime Feedback Tool in the future. Managers or supervisors

frequently take a long time to review and send feedback when using the equipment.

Furthermore, because this program is completely anonymous, employees have taken

advantage of it and written negative, non-constructive reviews about others.

This question is given for questions 14-15 to refer to the group's solution to the

problem of employees using the Anytime Feedback Tool for destructive purposes.

The group has also developed solutions that can be considered feasible in terms of

preventing destructive components, with four main solutions being discussed in

great detail. The company could require managers to verify all feedback before

sharing it with employees, according to the first solution proposed. The next solution

mentioned is that Amazon can train managers on how to provide effective feedback.
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As a third option, Amazon can foster an open and transparent culture in which

employees are encouraged to discuss any concerns or problems they are

experiencing with their coworkers. Finally, the company could implement a peer-

review system in which employees are asked to provide feedback on the

performance of their coworkers.

The article's final question (14-16) asked the group to state their personal views on

working for Amazon and to explain why they chose what they did. Being employed

for the group. Being here is fantastic, and the competitive environment provides

numerous advantages. At the same time, the group agrees with this method of

working when the company's working environment is large and the high salary

necessitates extremely fierce competition. At the same time, the competitive

environment will stimulate work productivity and create positive pressure, resulting

in an extremely professional working environment.

2. Feedback on presentation and debate groups

 Presentation group

Regarding attractive images, the team chose basic slides, and concise content and

focused more on vivid images to convey to viewers the most important information.

By introducing the definition of bribery and some very detailed case study examples,

we can get an overview and understand the lesson. However, the speakers are not

good enough because they don't have intonation so the presentation is not very

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interesting and they have to turn on the camera to show respect to the audience. I

can't believe their camera has been broken for so long and they can't fix it.

Regarding slides, the group should summarize more and use keywords in each slide

without too many words. Either way, I appreciated their presentation because I felt

they were prepared.

 Debate group:

As I can see that they have a good speed answer the debating questions, clearly have

ideas, and focus on the question. In questions 14-16, the group answers well but the

lack of the answer focuses on the question that they should add the specific benefits

and draws back of the competitive environment. Should add examples for the

audience to have a general view of the problems. Furthermore, the question from

group 1 at the first question they should view another side from the employees to

improve the company, not just about the feedback for employees is a good way to

improve of course they also lack a specific or example case for that question to the

audience to more understand. Additionally, the question was why and the choice

between organizations need feedback or only organizations so the group should give

the reason not explain the definition of that question and choose one for the answer

in the second question from team 1.

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 CASE 2 – CHAPTER 14
1. What we have learned

2. Feedback on presentation and debate groups

 Presentation group

Group 5 has excelled in the visual component because of its inventive utilization of

engrossing and thrilling presentations. They were thoroughly aware of the situation,

allowing them to develop practical solutions. Notwithstanding a few hiccups, the

terminology and vocabulary were correct enough to make the fundamentals clear

and the pronunciation was largely understandable. Team 9 is impressed with how

team 5 simplified the PowerPoint slide material to only what was required, making it

easier for viewers to comprehend the overall solutions.

In the first question, Team 5 offers enlightening opinions on the incident from the

perspective of managing communications. Team 9 entirely agrees with team 5's

assessment that one of the key factors in this catastrophe was the captain's inaction

and delay in responding to dangerous conditions. They could have devised a strategy
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to save some resources and some lives if the captain had immediately revealed the

truth about the situation. But, if a solid disaster plan is in place, the effects can be

reduced. Passengers should be given instructions on how to communicate in

dangerous circumstances as part of this strategy. In the second question, team 5

figured out solutions managers can apply to manage communication better. To be

more specific, the status of the relief activities should be updated by managers on

social media. Demonstrating the business's concern for the environment is another

essential element. The strategy for removing the wreck should be updated, along

with information on how to lessen the disaster's negative effects on the environment

and the urgency of preserving the island's ecosystem beginning in the first week. In

the last question, team 5 effectively divide their information into complete two

separate parts helping listeners acquire information when team 5 discusses the

communication management implications. Furthermore, in the communication

strategy, team 5 provides goals, specific actions and how will the message be

communicated: a formal press release. Team 5 also provides more details related to

the importance of social media. To be more specific, enhancing the company's

reputation, enables businesses to respond to unfavorable reviews and combat

negative exposure, particularly following an incident, by doing so in a professional

manner as opposed to erasing them and offering an apology. Finally, the company

has successfully improved and rebuilt its reputation. Utilize the sophisticated

targeting options available.

 Debate group:
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The debate's questions delve deeper into a number of topics that weren't covered in

the dialogue. They are all crucial since they improved our comprehension of the

readings and emphasized how group 5 caught everyone's attention. To completely

understand and formulate more in-depth inquiries, it would seem that the presenters

would have to put in a lot of work. In the debate part with group 4, group 9 supposes

that the second question related to the process of dealing with risks does not actually

exploit the different aspects of mentioned problems. In the final questions, the

quality of the question is not entirely related when team 4 asks what the company

did to compensate for victim families. It can not be denied that team 5 gives more

specific information about how a company can deal with its. In the debate part with

group 6, the first query concerns the degree of transparency Costa should provide

regarding the occurrence and the distinction between morality and ethical behavior.

Team 9 makes the supposition that team 5 performed exceptionally well with their

response. Group 5 believes that morality encourages people to make personal

sacrifices when necessary for the sake of everyone and that it also helps people try to

work together toward a shared goal rather than seeking simply their advantage at the

expense of others. Team 5 neglects to remember the initial portion of the question

posed by group 6 though. In the second question from team 6, group 9 advised that

team 6 should simplify their question. Because when team 6 mentions a lot of

information in their question, team 5 hardly focuses on the problems that they need

to deal with in the question.

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