Bangladesh Army University of Science & Technology

Department of Business Administration

Faculty of Business Studies

Internship report on

Deposit Products of Mutual Trust Bank Limited

An Internship Report Presented to the Department of Business Administration, Faculty of

Business Studies in partial Fulfillment of the Requirements for the Degree of Bachelor of
Business Administration.

Submitted To:

The Department of Business Administration

Supervised By:

Azmir Sharif

Designation: Lecturer

The Department of Business Administration

Submitted By:

Mahamuda Akter Bithe

ID: 170111042

Major in Accounting

i
 INTERNSHIP REPORT

ON

Deposit Products

Of

Mutual Trust Bank Limited

ii
 Supervisor’s Declaration

This is to certify that the internship report on Deposit Products of Mutual Trust Bank Limited
submitted for the award of the degree of Bachelor of Business Administration (BBA), under the
Department of Business Administration, Bangladesh Army University of Science and
Technology, Saidpur. An Internship Report prepared by Mahamuda Akter Bithe, ID No:
170111042, BBA 3rd Batch, Major: Accounting. Under my supervision and I am satisfied with
her effort and internship report preparing activities.

She is permitted to submit the internship report to the viva board for evaluation.

Azmir Sharif

Lecturer

Department of Business Administration

Bangladesh Army University of Science and Technology

iii
Date

To

The Manager

Md. Ehsanul Kabir

Mutual Trust Bank Limited

Mostofa Super Market, Jahaj Company More, Rangpur Sadar, Rangpur

Reference: Submission of Internship Report

Dear Sir,

It is an immense pleasure for me to submit the internship report on Deposit Products of Mutual
Trust Bank Limited, which is prepared as a partial fulfillment of the requirement of BBA
program in the Department of Business Administration, BAUST. This study has given me the
opportunity to learn the banking functions from the practical field. The experience I have
gathered through this study will remain as an invaluable asset of immense usefulness in my
future career. I would like to convey my special thanks and gratitude to your organization for
patronizing my effort, particularly, for giving me proper guidance and valuable advice. I have
tried my best to cover all the relevant affairs. I earnestly request you to overlook those errors, if
any, and oblige me thereby.

Thank you

Sincerely yours,

Name: Mahamuda Akter Bithe

ID: 170111042
Batch: 3rd
Major: Accounting
iv
Department of Business Administration
Bangladesh Army University of Science and Technology

Date: ------------------

To
Azmir Sharif
Lecturer
Department of Business Administration
Bangladesh Army University of Science and Technology .

Subject: Submission of Internship Report on “Deposit Products of Mutual

Trust Bank Limited”

Dear Sir,

With due respect, as a student of BBA program, Bangladesh Army University of Science and
Technology, I have prepared my internship report on “Deposit Products of Mutual Trust Bank
Limited”

I have tried my level best to follow your guidelines in every aspect of planning of this report. I
have also collected what I believe to be the most important information to make this report
specific and accurate as possible. I am honestly thankful for your guidance during the
preparation of this draft of the report. I hope you will appreciate my effort. I have done the study
in a complete form and I have tried to conduct this in a professional manner. It is true that, it
could have been done in a better way if there were no limitations.

I hope you will assess my report considering the limitations of the study.

Sincerely yours,

Mahamuda Akter Bithe

ID No: 170111042
Batch:3rd
Major: Accounting
Department of Business Administration
Bangladesh Army University of Science and Technology

v
 Acknowledgement

Firstly, I would like to convey my gratitude to honorable supervisor Azmir Sharif, Lecturer,
Department of Business Administration, Bangladesh Army University of Science and
Technology for his proper guidance, inspiration and logical help. Without his help it would have
not been possible for me to furnish this Internship report completely.

This Internship report is the outcome of the contribution and sincere cooperation of different
persons. For the fear of sounding like a vote of thanks speech, I could not possibly thank all of
those marvelous people who have contributed something of them directly or indirectly in
preparing this Internship report successfully. They are of course some very special cooperation
and encouragement.

Finally, I would like to thank to the Head of the Department, DBA, BAUST, and Dean sir,
Faculty of Business Studies (FBS) for their suggestive support to complete this internship report.

Mahamuda Aktre Bithe

ID No: 170111042
Program: BBA
Major: Accounting
Batch:3rd
Department of Business Administration
Bangladesh Army University of Science and Technology

vi
 EXECUTIVE SUMMARY

This report is entitled ‘Deposit Products of Mutual Trust Bank Limited’ and it mainly focuses on
different types of deposit product, what are the benefits customers can get from these, the most
popular among the customers, how does those deposit contribute to the bank’s profits and so on.
This report has highlighted a clear concept about the bank’s deposit products along with the
description of the total business of the bank. I have done a survey to get some of the information
and also interviewed the manager and officers of Mutual Trust Ltd. Rangpur Branch, Rangpur.
The rest of the knowledge and information reflecting in the report is from my working
experience of the internship period and from the bank’s website. Mutual Trust Limited is very
much conscious about offering better and improved deposit product which ensures several
customer benefits and lots of varieties. The report starts with the introduction, origin, objective
of the study, scope of the study, limitation, rational. The 2nd chapter I discussed organizational
overview, history, slogan, mission, vision, objectives of the bank, followed by its organizational
structure, SWOT analysis, product and service. 3rd chapter Procedure to open an account, about
cheque-books and cheque, lean about discloser of account. After that, the project part started
with the introduction, overview of deposit, deposit opening procedure, different types of deposit
product. The literature review and the methodology were included right after that. In the next
part, the findings were discussed along with some recommendations and conclusions of the
whole study. Finally, the report was ended by referencing the secondary sources from where I
have gathered most of the information followed by an appendix in the supplementary part.

vii
 Table of Content

Project Part

Chapter-1: Introduction to the Report................................................................................1

1.1. Introduction................................................................................................................1
1.2. Origin..........................................................................................................................1
1.3. Objectives of the study...............................................................................................2
1.4. Scope of the study.......................................................................................................2
1.5. Limitations of the Study..............................................................................................2
1.6. Rationale of the study..................................................................................................3
1.7. Statement of the problem.............................................................................................3

Chapter-2: organization overview.........................................................................................4

2.1 Overview of Mutual Trust Bank Limited......................................................................4

2.2 History of the Background............................................................................................4
2.3 SLOGAN.......................................................................................................................5
2.4 MISSION.......................................................................................................................5
2.5 VISSION........................................................................................................................5
2.6 Objectives of the Bank...................................................................................................6
2.7 The Organizational Hierarchy of Mutual Trust Bank....................................................7
2.8 MTB SWOT ANALYSIS..............................................................................................8
2.9 Product and Service........................................................................................................9

Chapter-3..................................................................................................................................12

3.1 Procedure to open an Account.......................................................................................12

3.2 About cheque-books and cheque...................................................................................13
3.3 Learn about discloser of account...................................................................................14

viii
 Chapter-4: Deposit Products..........................................................................................15
4.1 Description...................................................................................................................15
4.2 Overview of Deposit....................................................................................................15
4.3 Deposit Opening Procedure.........................................................................................17
4.4 Types of Deposits.........................................................................................................18
4.4.1. Current Deposit........................................................................................................18
4.4.2. Fixed Deposit Account (FDR).................................................................................18
4.4.3. Short Notice Deposit (SND)....................................................................................21
4.4.4. Regular Savings Account.........................................................................................22
4.4.5. DPS...........................................................................................................................24
4.5 MTB Angona................................................................................................................26
4.6 Help in Deposit of money.............................................................................................28

Chapter-5: Methodology........................................................................................................28

5.1 Sources of data.............................................................................................................28

5.1.1 Primary sources.........................................................................................................28
5.1.2 Secondary sources.....................................................................................................28
5.2 Target Population.........................................................................................................28

Chapter-6: Finding of study..................................................................................................29

6.1 Findings of the Study...................................................................................................29

6.2 Recommendations........................................................................................................30
Conclusions........................................................................................................................31

Supplementary Part

References..........................................................................................................................32
Appendi..............................................................................................................................33

ix
 Chapter 1

1.1 Introduction

We know development of any country mainly depends upon the banking system. Finance is the
blood of trade, commerce and industry. Now-a-days, bank money acts as the backbone of
modern business.

Banks are very essential in the modern business era. The deposits are the most important parts of
a bank to run a bank. Different banks have different types of deposit products with lots of
variations on those products. These products attract the customers mainly based on their income,
certain business and future plans. Therefore, Mutual Trust Bank Limited has designed the
deposit products by thinking of their clients and customers choices and preferences.

Commercial bank deals mainly with customer’s deposit. The initial money taken from the
customers and after certain period bank return that money to that customer with the additional
amount. Commercial banks are changing their strategy day by day and provide updated process
to their customer. Mutual Trust Bank Limited (MTBL) is one of them. It provides service of all
kind of people like as upper, middle, and lower level of people and their service process is
standard. MTBL banking process are easier and area are becoming wider. They are increasing
their service day by day and providing innovative idea for their customer. Every bank wants to
provide the best opportunities to their fellow clients and customer are easily access those better
services.

1.2 Origin

Bachelor of Business Administration (BBA) course requires 3 months attachment with an

organization followed by a report assigned by the supervisor in the organization and endorsed by
the faculty advisor. I took the opportunity to do my internship in Mutual Trust Bank Limited
(MTBL). My topic of internship is authorized from the Lecturer Azmir Sharif professor faculty
of business administration, Bangladesh Army University of science And Technology. My
supervisor Md. Ehsanul Kabir, Senior Assistant Vice President, Mostofa Super Market, Jahaj
1
Company More, Rangpur Branch, I have prepared this report on Deposit Products of Mutual
Trust Bank Limited. This topic confirmed me to ready this report as part of the achievement of
internship necessity. The main purpose of the program is to expose the students to the
professional life.

1.3 Objectives of the study

(A) Broad objective:

The board objective is to get the experience of real life banking rather academic knowledge. The
objective is also to evaluate banking activities and know about product and services which are
available at the bank.

(B) Specific objectives of the study

• To have a clear knowledge about all the departments of Mutual Trust Bank Limited,
Jahaj Company More, Rangpur Branch.
• To achieve the practical knowledge that will be helpful for future life.
• To be acquainted with the procedures of several schemes of deposits.
• To apply theoretical knowledge in the practical field.

1.4 Scope of the study

The area of operation that has been covered means the total possible coverage is the scope. The
report provides a scope of gathering data from different sources. As the employees and the
executives were so helpful that they provide plenty of data to complete the study. On the other
hand academic journals and website of Mutual Trust Bank Limited, help very much to collect
data which is essential for the completion of the report. The employees show the way and helps
in gathering real life experience about activity of a bank.

1.5 Limitations of the Study

To prepare a report on the topic like this in a short duration is not easy task. From the beginning
to end, the study has been conducted with the intention of making it as a complete and truthful

2
one. Various problems and limitations suffered in completion of the study. The limitations are
mentioned bellows,

• Main constraints that affected covering all aspects of the study.

• Inexperience on practical work to do so.
• Much confidential information was not disclosed by respective personnel of the
department.
• I had to base on secondary data for preparing this report.

1.6 Rationale of the study

In University we learn organizational system only in theoretical basis. internship place where
how theoretical knowledge are useful in real life, for that students need to prepare resumes, write
cover letter and go through interviews as if they were applying for a job. Give student valuable
experience in preparation for employment the internship allows opportunities for the
development of practical skills in context where professional criticism is both immediate and
constructive. It also help the student with opportunities to observe and understand connections
between coursework and skills needs to perform effectively in a given profession. Finally
internship in the identification of knowledge and skills essential to doing well in a particulars
profession. Successful completion of an internship often provides students with professional
confidence.

1.7 Statement of the problem

a). Limitation of skilled foreign exchange officers

b).There is so many good product schemes but the customers are not well aware of those due to
lack of advertisements.

c).The scope for the marketing and advertising is very narrow in MTBL

d). Mutual Trust Bank Limited does have training center for the officers but those are available
only for some specific fields.

3
 CHAPTER: 2

ORGANIZATIONAL OVERVIEW

2.1 Overview of Mutual Trust Bank Limited

Mutual Trust Bank Limited (MTBL) is one of the leading private sector commercial banks that
started its banking operation in Dhaka on 24 October 1999. It has focused on the established and
emerging markets of Bangladesh. Concentrating hand on the activities of its area of
specialization, MTBL has been able to achieve excellent market standard with competent
customer service. The bank makes pure effort to accomplish its share in community
responsibilities. By means of such measures the bank intends to grow and increase shareholders'
value. Mutual Trust Bank pledges to maximize customer satisfaction through services and build
a trusting relationship with customers, which has stood in the test of time for the last 21 years. It
has one booth which is located at Hazrat Shahjalal International Airport, Dhaka from where the
customer can exchange their money. The bank carries out international business through a
Global Network of Foreign Correspondent Banks. The total number of employees of the bank is
2362. The management of the bank is vested in 15-member board of directors. The Managing
Director is its Chief Executive. The bank conducts all types of commercial banking activities
including foreign exchange business and other financial services. During the first two years of
operations, the bank's main focus was on the delivery of personalized customer services and
expansion of its clientele base

2.2 History of the Background

The Mutual Trust Bank Ltd is one of the biggest private part business banks. It has prosperous
past, sublime present, forthcoming future and under preparing undertakings and exercises.
Mutual Trust Bank’s journey is starting on 29 September 1999 under the company act 1994. The
banks office is placed gulshan-1, and it has 118 branches in around the Bangladesh. It has
opening authorized capital 10,000,000,000 tk. BDT in ordinary share divided 1,000,000,000 and

4
per share 10tk. Its vision to world class performance reformed and execution and communicate
the general peoples.

2.3 SLOGAN

“YOU CAN BANK ON US”

2.4 MISSION

We aspire to be the most admired financial institution in the country, recognized as a dynamic,
innovative and client focused company that offers an array of products and services in the search
for excellence and to create an impressive economic value.

2.5 VISSION

Mutual Trust Bank’s glance is based on a examination known as MTBL. We imagine MTB to
be:

The Bank of
Choice

One of the Best

A Truly World-
Performing
class Bank
Banks in BD

Vission

5
2.6 Objectives of the Bank

The main objective of the Mutual Trust Bank Limited (MTBL) had been to offer an interest free
banking system in the financial market. Apart from that, the bank started its operation in the
country with a view to realizing the following objectives:

1) To establish a partnership relationship with customers and to eliminate the idea of

the debtor-creditor relationship of traditional banks.
2) To establish welfare oriented banking system.
3) To mobilize savings towards productive sectors.
4) To invest on profit and risk sharing basis.
5) To accept deposits on profit and loss sharing basis.
6) To create employment opportunities by investing savings towards prospective
7) To contribute to establishment of a society by equitable distribution of wealth
8) To establish justice in trade and commerce in the country

6
2.7 The Organizational Hierarchy of Mutual Trust Bank

7
2.8 MTB SWOT ANALYSIS

Strengths

1. MTBL has a strong Human resource

2. MTBL has a wide coverage all over the country
3. MTBL has widest product suits, which includes—various deposit, saving scheme,
various loan etc.
4. Experienced and well organized top and mid level management
5. Improvements in the performance in the recent years

Weaknesses

1. Lesser degree of flexibility in sales and service in compared to competition

2. HR policy not attractive enough to attract meritorious entries
3. Some Officers are not well trained
4. In MTBL there is lower marketing and promotional activities
5. MTBL has no own ATM booth

Opportunities

1. MTBL can Introduce more consumer banking products including credit cards
2. MTBL can provide service to all level of consumers through its branch network
3. MTBL can do Credit financing through its broad branch network

Threats

1. Envisaged currency devaluation and shortcomings in foreign currency availability may

impact on foreign currency exposure of the bank
2. Excessive competition from other private & government banks, use of modern concepts
and technologies in banking by competitors

8
2.9 Product and Service

Mutual Trust Bank Limited is providing various products for the need of the customers. The
bank provides some deposit accounts and load facilities

Wholesale Banking:

(a)Term Finance

• Term Loan • Project Finance

• Lease Finance • House Building Finance

• Term Loan to MFI

(b) Working Capital Finance

• Over Draft (OD) • Secured Over Draft (SOD)

• Short Term Loan • Loan General

SME Banking:

(A)Deposit Product & Transactional A/C

• MTB Probaho • MTB Buniad

(b)Loan Products

• MTB Small Business Loan (SBL) • MTB SME CC (Hypo)

• MTB Bhagyobati • MTB Gunabati

• MTB Light Engineering • MTB Krishijat

• MTB Mousumi • MTB Green Energy Loan

9
• MTB Digoon • MTB Commercial Space Finance

• MTB Supply Chain Finance • MTB Abason

• Microfinance Scheme • MTB Microfinance Agri Revolving Loan • MTB Microfinance

Enterprise • MTB Krishi

Retail Banking:

(a)Deposit Products

• MTB Current Account • MTB Regular Savings

• MTB Inspire • MTB Extreme Savings

• MTB Privilege Savings • MTB Junior

• MTB Graduate • MTB Senior

• MTB Shanchay • MTB Care

• MTB Ankur • Special Notice Deposit

• MTB Fixed Deposit

• MTB FDR in Days • MTB Shield

• MTB Instant • MTB Monthly Benefit Plan

• MTB Quarterly Benefit Plan • MTB Double Saver

• MTB Brick By Brick • MTB Millionaire Plan

• MTB Kotipati • MTB Education Plan

• MTB Children Education Deposit Scheme • MTB Gift Cheque

10
(b)Loan Products

• MTB Personal Loan • MTB Professional Loan

• MTB Auto Loan • MTB Home Loan

• MTB Home Equity Loan • MTB Neer

• MTB Grameen Griho Reen • MTB Cash Line • MTB EDU Finance

Export Finance:

• Back to Back L/C • Export Bill Discounting (FDBP and IDBP)

• Secured Over Draft • (SOD-general/export bill) • Packing Credit

Non-funded Trade Finance:

• L/C Opening • L/C Advising • L/C Transfer

• Bank Guarantee • Shipping Guarantee

Import Finance:

• Loan against Trust Receipt (LTR) • EDF Loan Guarantee

• Bank Guarantee [Bid Bond, Performance Guarantee, Advance Payment Guarantee, etc.

MTB Debit Cards

MasterCard Debit Cards

Union Pay Debit Cards

MTB Credit Cards:

Visa Credit Cards

11
• MTB Visa Classic • MTB Visa Gold
•MTB Visa Platinum • MTB Visa Signature

MTB Co-branded Cards:

. Co-branded Debit Cards

. Co-branded Credit Cards

Chapter 3

3.1 Procedure to open an Account

(1) For opening an account, at first the prospective account holder will apply for opening an
account by filling up account opening form. Account opening form consists of the name of the
branch, type of account, name of the applicant(s), present address, permanent address, passport
number (if any), date of birth, nationality, occupation, nominee(s), special instruction (if any),
initial deposit, specimen signature(s) of the applicant(s), introducer’s information etc. The
prospective customer should be properly introduced by the followings:

i. An existing customer of the bank.

ii. Officials of the bank not below the rank of Assistant Officer.
iii. A respectable person of the locality who is well known to the Manager or authorized
officer.

12
(2) Two copies of passport size photograph duly attested by the introducer.

(3)Signature of the prospective account holder in the account opening form and on the specimen
signature card duly attested by the introducer.

(4)Then the concerned authority will allocate a number for the new account.

(5)The customer than deposit the “initial deposit” by filling up a deposit slips. Initial deposit to
open a current account in MTB is Tk. 10000.00 and saving account is Tk. 1000.00.

After doing the above formalities, the branch provides the customer pay-in-slip and a cheque-
book. The cheque-book may be off 10 pages, 20 pages, 50 pages or 100 pages depending on the
type of account the customer has opened. A customer has to fill up the ‘Requisition Slip’ for
cheque-book. Then a new cheque-book will be filled with the account number of the customer
and name of the branch in each page of the cheque-book. Then name and account number of the
customer are registered in the ‘Cheque-book Issue Register’. After depositing the initial deposit,
the account is considered to be opened. The requisition slips are maintained and recorded as
vouchers. The serial number of the cheque-book is also entered in the computer for maintenance
of records and to prevent any attempt of forgery.

Different types of requirements that vary based the type of customers such as... for Sole
Proprietorship valid registration card, tin certificates are required, for partnership, Partnership
Deed and Partners letter of authority to open account and authorization for operation are
specially required.

3.2 About cheque-books and cheque

I have learnt that while writing a cheque it should move from left to right: While it's not
necessary to move from left to right direction, it just make the task easy. And this may help
someone to cover all details on the cheque in a structured manner. If the cheque details are
randomly fill, there is a chance of missing filling something. And, that could lead to bouncing of
cheque due to non-financial reasons.

13
Careful about dates in the cheque, leaving space on cheque increases the risk of frauds and
cheque tampering. After the printed word "Payee" on the cheque, write the name of the
person/entity to which the cheque is given.

Writing the amount in both mathematical figure and written figure is necessary. The signature of
the account holder is a must. I practically fill a cross off cheque and learn what to fill and how to
fill in the cheque.

It has been observed that when a cheque book has been lost by the account holder, the account
holder have to give an application to the branch manager fot providing a cheque_book. After
verifying sign he gets a cheque_book.

3.3 Learn about discloser of account

When a account holder wants to disclose his account he should bring the cheque book. If he has
no cheque book then he has to give an application to the branch manager for disclosing his
account.

14
 CHAPTER 04

Deposit Products

4.1 Description:

As a fresher and new internee, the task is to deal with general activities of the bank. Checking the
transition and calculating the transaction amount was the main task. In the internship, it is
learned how to write a cheque and how to ensure the transaction. Deposit of the bank was 4
(four) in types. They are Current Deposit, Savings Deposit, Special Notice Deposit and Fixed
Deposit.

General banking provides the foundation of banker customer relationship through opening
account. This is the most busy department and the daily transaction of concerned to the
customers for drawing or depository money, Selling of instruments, collection of their
instruments providing other additional services to them and keep customer section busy. Officers
of this dept should possess the required behaviors for optimum satisfaction of the customers. The
Bank provides different type of accounts and special type of savings scheme under general
Banking.

4.2 Overview of Deposit

Bank Deposit refers to an amount of money in cash or cheque from or sent via a wire transfer
that is placed into a bank account. The target bank account for the bank deposit can be any kinds
of account that accepts deposits. Another, a bank deposits a sum of money deposited in a
financial institution for the purpose of providing access to investments or storing the money in a
secured location.

15
4.3 Deposit Opening Procedure

16
4.4 TYPES OF DEPOSIT

Current
Deposit

Fixed
Deposits

Short
Notice
Deposits

Saving
deposit

Deposit-
Products
(DPS)

17
We know, people have a many variations in the need and demand. It is almost hard for banks to
content all these diverse demands with single types of account. That’s why banks generally
offered the similar types of accounts to satisfy customer’s demand.

4.4.1. Current Deposit

Current deposit prefer to a deposit to a bank account or financial organization without a specified
aging date. These types of current deposits account generally only acquire demand deposit
interest.

Current deposit opened those customers who are taking opportunities and make every day
transaction with the bank. MTBL bank does not generate any interest of day or weekly deposit; it
occupied interest periodically like as monthly or quarterly. Customer mostly opened the current
deposit for a withdrawal at any time any situation. It opened any bank or any financial
institutions.

Features and Benefits:

• Wide network of branches
• Access to largest ATM fleet of the country
• Bank conveniently with facilities like Internet Banking and SMS Banking
• Cheque-book facility
• Opportunity to apply for safe deposit locker facility
• Collect foreign remittance in both T.C. & Taka draft.
• Transfer of fund from one branch to another by Demand Draft /Telegraphic Transfer
• Online banking service

4.4.2. Fixed Deposit Account (FDR)

These deposits are very popular deposit of the customer. People are keep their money monthly or
quarterly or yearly for a certain period of time on a bank for a some addition advantage or total
amount of money. Bank offer the higher rate of interest of their client which is possible. These

18
types of account main purpose certain periodic of time. MTBL given advanced borrow against
the fixed deposit.

(A) MTB Double Saver Account

MTB Double Saver has the magic of turning customer’s savings into double over a certain
period. With this deposit scheme, customer have option quickly he can make the money double.
Any adult individual/individuals in single or joint name and any government or non-government
organization can invest in this scheme.

The minimum deposit of this scheme is BDT 50,000.00 and there is no limit for maximum
amount to open an account.

Areas of Charge Revised

Rate of Interest 6.89%
Maturity Period 10 Years 3 months

(B) MTB FDR IN DAYS

Mutual Trust Bank’s FDR in Days is a safe and convenient way to see your savings grow. This is
a fixed deposit account where interest is payable at the end of the maturity. Boost your savings
with an absolute peace of mind with MTB FDR in Days.
Amount of Deposit
The minimum amount to open MTB FDR in Days is BDT 5,00,000
Deposit Tenor
Available Tenors are 100/200/365 days
Eligibility
• Any individual customer with Bangladeshi Citizenship. Age 18+
• Any corporate entity

(C) MTB Instant

MTB Instant from Mutual Trust Bank gives you the opportunity to get your interest upfront,
when you book your deposit, without waiting for it to mature. This upfront interest offers you the
19
opportunity to use your money for additional investments, adding to your overall portfolio and
income.

Key Features
• Interest is paid immediately at the time of opening Fixed Deposit, therefore customer
does not have to wait until maturity to receive interest
• Interest for the whole tenor will be credited automatically to linked MTB Current/Savings
Account on the day of FD opening
• Secured deposit and interest amount is guaranteed if deposit is held until maturity
• Attractive rate of interest
• No restriction on maximum deposit amount
• On maturity the deposit is renewed automatically
• Discount on locker charges
• Discount on student file opening charges
• If deposit is broken before maturity, the interest amount that was paid earlier shall be
deducted from the principal amount
Opening Deposit
• BDT 1,00,000 or more
Deposit Tenor
• Available Tenor is 12 months

(D) MTBL Monthly Benefit Plan

In this plan a depositor will get monthly against deposit amount on a regular basis. if this plan is
opened. It will ensure the future security of the investor. It is introduced considering mainly the
future security of the retired government and non-government employees and other calculative
deposits

Principle Rate of Period Monthly Monthly Monthly

amount interest benefit benefit( after benefit( after
(before tax) tax @10%) tax @15%)

100,000 4.80% 1 year 400 360 340

20
 100,000 5.40% 2 year 420 378 357

100,000 5.28% 3 year 440 396 374

100,000 5.40% 4 year 450 405 382.50

(E) MTB Quarterly Benefit Plan

MTB has a number of special scheme deposit products, which are the major source of long term
deposit of the bank. That also helps the bank in treasury management. MTB Quarterly Benefit
plan is one of the major deposit products and the depositor will get quarterly interest against
deposited amount. It will ensure future security of the investor.

Monthly Interest Payment Table:

Principle Rate of Period Monthly Monthly benefit after Monthly

Amount interest benefit (before deduction Of Tax @ Benefit
tax) 10% after
tax@
after Tax
@ 15%
1,00,000.00 4.80% 1 years 1,200 1,080 1,020

1,00,000.00 5.04% 2 years 1,260 1,134 1,071

4.4.3. Short Notice Deposit (SND)

Mutual Trust Bank Limited offers interest on customer’s special notice deposit account and gives
facility to withdraw money any time.

Key Features:
• Any Bangladeshi citizen/resident aged 18 years or above can open an account.
21
 • Minimum opening deposit: BDT 1,000.
• No minimum deposit is required to earn profit.
• No restriction on amount and number of deposit/withdrawal transactions. Clients can
withdraw their deposits by giving a notice before at least 07 (seven) days.
• Profit rate is derived from the pre-agreed Income Sharing Ratio (ISR) on a monthly basis.
• Profit rate may vary with any variation in bank’s income.

4.4.4. Regular Savings Account

Regular savings account is the best saving account, it opened customer to his her children, car,
house, future, business etc.

By this savings account we can get some interest after half year for specific deposit amount. The
rate of interest payable by the bank’s on deposit mention in the saving account will determined
by the respective bank. Interest is now calculated in the minimum balance to the credit of the
account during the period from the past to last day of each calendar month on every half year at
end of the June and the December.

On the other hand MTBL has some restriction such, account starting amount. Minor problem is
account introducer or reference which some people not fund this time. Another problem is
withdrawal facilities which one savings account cans maximum 3/4 days transaction in a week.

(A) MTB Extreme Savings Account

Mutual Trust Bank Limited brings you the country’s first ever savings account with COVID – 19
insurance coverage. “MTB Extreme” savings account embedded with Free Life Insurance along
with COVID -19 Coverage and other unique features that are specifically designed to safeguard
your future. Enjoy dual benefit – interest and insurance coverage, while availing this account
with MTB.

Key Features
• Free life insurance along with COVID-19 coverage
• Bank will bear the cost of insurance premium
• Hassle free insurance enrollment procedure
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 • Attractive interest rate where interest is calculated on daily balance
• Cheque book and debit card available
• Free internet banking
• Discount on locker charge

Amount of Deposit
• The minimum amount to open MTB Extreme Savings Account is BDT 5,000

Insurance Coverage
Maximum insurance coverage for death due to COVID-19/other sickness/accident is BDT 5,
00,000
(Customer needs to maintain BDT 50,000 or above as Monthly Average Balance to be eligible
for insurance coverage)

(B) MTB Inspire

Does your savings account that adds more value to your money and convenience to your daily
banking needs?
If you are in a dilemma to choose amongst the wide array of savings products, avail MTB Inspire
that provides a range of enhanced services, at the same time letting you enjoy unique benefits

Features:
• Interest calculated on daily basis and paid monthly
• Internet Banking facility
• Online banking facility across MTB branches and access to largest ATM network
• Customer can additionally avail Insurance Coverage along with COVID- 19 Coverage as
Opt-in basis

Eligibility:
• Must be a citizen of Bangladesh
• Age 18 and above
• The minimum amount to open MTB Inspire is BDT 10,000

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(C). MTB Senior

MTB Senior has been designed, keeping in mind that a senior citizen’s banking requirements are
different and deserve special attention. We believe in empowering our senior citizens, so that
they can carry out their day-to-day banking transactions independently.

Features:
• Lifetime free Debit Card
• Free internet banking
• Discount on locker charge
• Free cheque books
• Interest calculated on daily basis and paid monthly
• Unlimited transactions
• Online banking facility across MTB branches and access to largest ATM network

Eligibility:

➢ Must be a citizen of Bangladesh

➢ Age 60 and above
➢ The minimum amount to open MTB Senior is BDT 10,000

4.4.5. DPS

(A)MTB Brick By Brick

It is a monthly deposit scheme. This plan is meant for the low and middle income level people.
In this plan any one can deposit on a monthly basis and at the end of the period s/he will get a
handsome amount with a better rate of interest in return.

Monthly Installment & Pre-Tax Maturity Value

Monthly 3 years 5 years 8 years 10 years

Installment
250 9,897 17,679 31,477 42,450
500 19,794 35,358 62,954 84,900
1,000 39,587 70,716 1,25,907 1,69,800
2,000 79,174 1,41,432 2,51,814 3,39,600
5,000 1,97,936 3,53,580 6,29,536 8,49,001

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(B) MTB Kotipati

It is a monthly deposit scheme which will make a client kotipati after a certain period. This
scheme will be very much helpful to implement a future plan successfully by small savings.

Monthly Installment & Pre-Tax Maturity Value

Monthly installment Period Interest Rate Maturity Value

183,598.00 4 years 6.16% 1,00,00,000.00
141,411.00 5 years 6.40% 1,00,00,000.00
113,982.00 6 years 6.40% 1,00,00,000.00
79,424.00 8 years 6.54% 1,00,00,000.00
58,893.00 10 years 6.64% 1,00,00,000.00
45,319.00 12 years 6.74% 1,00,00,000.00
31,965.00 15 years 6.88% 1,00,00,000.00
23,626.00 18 years 6.88% 1,00,00,000.00
19,595.00 20 years 6.88% 1,00,00,000.00

(C) MTBL Millionaire Plan

It is a monthly deposit scheme which will make a client millionaire after a certain period. This
scheme will be very much helpful to implement a future plan successfully by small savings.

Monthly Installment & Pre-Tax Maturity Value

Monthly installment Period Maturity Value

18,360.00 4 years 1,000,000.00
11,399.00 6 years 1,000,000.00
7,943.00 8 years 1,000,000.00
5,890.00 10 years 1,000,000.00
4,532.00 12 years 1,000,000.00

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(D)MTB Educational plan

Every parent wants to impart proper education to their children. As such, there should be pre-
arrangement of fund to ensure higher education of the children. Otherwise condition income of
the parents at the future time when higher education shall be required. Today's higher education
is becoming expired day by day. As such, MTB has introduced ‘Education Savings Scheme'
which offers you an opportunity to build up your cherished fund by monthly deposit of small
amount at your affordable capacity or initial lump sum deposit to yield handsome amount on a
future date to meet the educational expenses. Under this Scheme you have the different attractive
options to avail the future benefit i.e. withdrawal of the total amount accumulated in lump sum or
withdrawing monthly benefit to meet educational expense keeping the principal amount intact or
to withdraw both principal and accumulated profit monthly for a certain period.

Monthly 4 years 7 years 9 years 12 years

Installment
1,000.00 54,467.00 105,858.00 146,705.00 219,208.00
2,000.00 108,934.00 211,717.00 239,410.00 438,416.00

4.5 MTB Angona

MTB Angona DPS is a monthly savings plan created for developing the savings habit of MTB
Angona customers and turn small savings into a large amount of money over a certain period of
time.

Monthly Installment & Pre-Tax Maturity Value

Installment Tenor 3 Tenor 5 Tenor 8 Tenor 10

per Month years/Maturity years/Maturity years/Maturity years/Maturity
Value Value Value Value
500 19,824.00 35,450.00 63,222.00 85,360.00
1000 39,648.00 70,900.00 126,443.00 170,721.00
2000 79,297.00 141,799.00 252,887.00 341,442.00
5000 198,241.00 354,498.00 632,216.00 853,605.00

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4.6 Help in Deposit of money

The study process was based on real life experience over the banking process. The branch
Rangpur is facilitated with current account, savings account and Fixed Deposit. Calculation of
current account was like cash flow statement. Most of the account holders of savings account are
withdrawing money once a week however they are allowed to withdraw twice a week. It’s seen
that a pass book needed to fill up for depositing money. After depositing process is being end the
account number, the amount of money is to be written on a slip and calculate the amount of
whole day. Calculating of money and writing on the slip was done in the internship

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 CHAPTER 5

Methodology

For the preparation of this report both primary and secondary sources of data are used. This
report is written on the basis of experience gained by the bank during the period of internship.

5.1 Sources of data

I have collection the information data from the following sources, which has helped me to this
report, is divided into two parts:

5.1.1 Primary sources

The “Primary Sources” are as follows:

Data collection for the first time is called primary data. The methods used to collect such data
include:

1. Face-to-face conversation with the respective offices and staffs of the Branch.
2. Informal conversation with the clients.
3. Practical work exposures from the different desks of the departments of the Branch
covered.

5.1.2 Secondary sources

The “Secondary Sources” of data and information are:

1. Annual Report of mutual trust Bank Limited

2. Important publication of MTBL
3. Journal/Newspaper articles relating of Bank
4. MTBL Website

5.2 Target Population

The target population of all the customer of Mutual Trust Bank Limited, jahaj company
mur,rangpur Branch.

➢ Sample size: 08 officers and 30 clients of Mutual Trust Bank Limited, Branch.

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 ➢ Sampling Technique: Jahaj Company more, Rangpur Judgmental sampling was applied
to collect the data.
➢ Study Location: The area of the study has been encompassed the operation area of
Mutual Trust Bank Limited, Rangpur Branch, Bangladesh.
➢ Time of Study: The period for internship was on 25 July, 2021 to October 25, 2021.
➢ Method of Data Collection: Face to face conversation with customers

Chapter 6

Finding of study

6.1 Findings of the Study

A finding is necessary for going a better conclusion for any successful report. For this reason
here I have tried to accumulate all the matters through I have described in this report.

The findings of the study are given here

1. Lack of update products is a drawback of the deposit collection of the mutual trust Bank
Limited.
2. New products such as student loan, medical loan, are not available in mutual trust bank.
3. They face troubles with those clients who have not enough knowledge in banking
transactions and banking rules
4. Lack of proper training arrangement of employees.
5. here are 8 employees for managing the banking activities at MTB Rangpur branch
Officers are busy with their respective works. Many of them have truly failed to manage
time to have a talk with me about his work in the desk

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 6. From the ordinary classification it has found though MTBL has majority of deposit
product are positive growth rate at investment in different sector of government securities
for the risk free investment facilities.
7. There is always a circular of an updated version of the interest rates of each scheme is
published on the websites after a certain period of time and the employees make it printed
for the customers so that they can always keep themselves up to date with the latest
interest rates an time period

6.2 Recommendations

1. Mutual Trust Bank Limited should arrange training program for the employees

2. Mtual Trust Bank Limited should update products to collect more deposits.

3. Mutual Trust Bank Limited should launched new products such as student loan, medical loan,
which are not available in Mutual Trust Bank Limited.

4. Mutual Trust Bank Limited should ensure an information desk in every branch.

5. Along with the progress of the bank it needs more skilled human resources to run all the
activities properly. So, Mutual Trust Bank Limited requires more skilled employees to deal with
the daily activities as it has to maintain a huge customer load.

6. Mutual Trust Bank Ltd. should give more attention to its clients and customers. They must
come up with great solution to any complaints of their clients and customers and handle it with
great care.

7. The beneficial parts of our nation are not all that created. So the bank needs to contribute on
the profitable segment of our nation to enhance this part for the improvement of our monetary
condition.

8. MTBL should focus on smoothing administration and lessening time consumption.

9. Ensure the utilization of most recent innovation in keeping money activity to meet up the
client request.

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10. MTBL needs to present their ATM corner over the area to fulfill up the clients need.

11. Official Instruments: All the branches must have good number of printers, photocopy
machines, desktops so that the employees do not run out of time. It will also shorten the cost of
the customer’s time

11. Improve Customer Services: Mutual Trust Bank Ltd. should give more attention to its clients
and customers. They must come up with great solution to any complaints of their clients and
customers and handle it with great care.

Conclusions

The banks and other financial institutions have become exceedingly crucial as the country’s
economic development progress. Mutual Trust Bank Limited. is one of the most potential banks
in our country. The bank has an expanded portfolio along with its huge assets to face any
uncertainty. MTBL is able to quickly adapt with the sudden change of the environment. For
instance, recently, MTBL has adapted the online banking and computerized system within a very
short period of time. Moving on to the project topic, the deposits product has a major influence
on Mutual Trust Bank Limited. Therefore, MTBL should give more effort to improve its deposits
product. MTBL has no marketing or promotion policies. It is really causing lacking to this
section. The bank must step forward to create a strong image by promoting their offered deposits
product. They should upgrade their policies and facilities related to deposits products. In addition
to that they can hire some experts who can advise about the products to achieve the target. An
effective team should be formed with a perfect combination of skilled and experienced
employees to do research over the deposit products and monitor the performance and the
contribution of these deposits product in the overall business. Mutual Trust Bank Limited. is
strongly positioned in the banking sector of Bangladesh. The employees of Mutual Trust Bank
Limited have been working tremendously for achieving its goals and vision. The core values of
the bank can make it to stand on the expectations along with raising the assets more in future
through ethical banking and its implementing.

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MTBL always contribute towards the economic development, social development of a country.
So the popularity of the MTBL’s is increasing day by day which leads to increase competition as
well. It is obvious that the right thinking of this bank including establishing a successful network
over the country and increasing

REFERENCES

1. Mutual Trust Bank Limited Website. Retrieved from

https://www.mutualtrustbank.com/
2. The Wall Street Journal. (2020) Mutual Trust Bank Limited Annual Balance Sheet.
Retrieved from
https://quotes.wsj.com/BD/XDHA/MUTUALTRUSTBANK/financials/annual/balance-
sheet
3. Kagan, J. (2018). Bank Deposits. Retrieved from
https://www.investopedia.com/terms/b/bank-deposits.asp
4. Deposit Products. (n.d.). Retrieved from
https://abanksb.bg/en/about-the-main-bank-products/deposit-products/
5. MTBL-Internal Circular Details. (2017). Retrieved from
https://www.mutualtrustbank.org/news_details.php?type=Internal%20Circular&news_id
=2408
6. SWOT Analysis for a Bank. (n.d.). Retrieved from
https://www.sapling.com/6680601/swot-analysis-bank
7. Bangladesh Bank Website. Retrieved from
https://www.bb.org.bd/en/index.php
8. Annual Report of Mutual Trust Bank Limited
https://www.mutualtrustbank.com/investor-relations/annual-report/

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APPENDIX
MTBL at a glance:
Present Capital Structure:
Total Shareholders : BDT 17,011 million (US$ 198.63 million)
Total Deposits : BDT 190,120 million (US$ 2219.97 million)
Total Assets : BDT 269,269 million (US$ 3144.16 million)
Total Loan and Advances : BDT 203,887 million (US$ 2380.72million)
Paid up Capital : BDT 7386 million (US$ 86.24 million)

Break up of paid up Capital:

Sponsors/ Directors Shareholding : 43.97%
Institutions Shareholding : 24.54%
General Shareholding : 31.49%
Present Share Structure:
Total Number of Shares (Each BDT) : 288,756,777
Holding% : 39, 0934% (as on 31.12.2020)
Number of Branches:
Mutual Trust Bank Limited. Operates through 145 branches.
Number of Employees: The total number of employees is 2362.
Chief Executive:
The Bank is headed by the Managing Director & CEO who is a reputed professional
Banker.

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