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    HRM (2nd) May2022

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    Udi Vaithy
    The document is an exam paper for an MBA course on Human Resource Management. It contains 17 questions across multiple sections. Section A has 8 short answer questions. Section B has 4 subsections, each with 2 long answer questions. Section C contains a case study on training issues at a door manufacturing company called Apex Door. The case study describes problems with employee performance and training processes. Students are asked to evaluate Apex's training process and provide suggestions for improvement.

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    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd

    HRM (2nd) May2022

    Uploaded by

    Udi Vaithy
    20 views3 pages
    The document is an exam paper for an MBA course on Human Resource Management. It contains 17 questions across multiple sections. Section A has 8 short answer questions. Section B has 4 subsections, each with 2 long answer questions. Section C contains a case study on training issues at a door manufacturing company called Apex Door. The case study describes problems with employee performance and training processes. Students are asked to evaluate Apex's training process and provide suggestions for improvement.

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    HRM(2nd)May2022

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    The document is an exam paper for an MBA course on Human Resource Management. It contains 17 questions across multiple sections. Section A has 8 short answer questions. Section B has 4 subsections, each with 2 long answer questions. Section C contains a case study on training issues at a door manufacturing company called Apex Door. The case study describes problems with employee performance and training processes. Students are asked to evaluate Apex's training process and provide suggestions for improvement.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    20 views3 pages

    HRM (2nd) May2022

    Uploaded by

    Udi Vaithy
    The document is an exam paper for an MBA course on Human Resource Management. It contains 17 questions across multiple sections. Section A has 8 short answer questions. Section B has 4 subsections, each with 2 long answer questions. Section C contains a case study on training issues at a door manufacturing company called Apex Door. The case study describes problems with employee performance and training processes. Students are asked to evaluate Apex's training process and provide suggestions for improvement.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    of 3

    Roll No. Total No.

    of Pages : 03
    Total No. of Questions : 17

    MBA/MBA(IB) (Sem.–2)
    HUMAN RESOURCE MANAGEMENT
    Subject Code : MBA-204-18
    M.Code : 76156
    Date of Examination : 06-07-22
    Time : 3 Hrs. Max. Marks : 60

    INSTRUCTIONS TO CANDIDATES :
    1. SECTION-A contains EIGHT questions carrying T WO marks each and students
    has to attempt ALL questions.
    2.
    m
    SECTION-B consists of FOUR Subsections : Units-I, II, III & IV. Each Subsection
    contains T WO questions each carrying EIGHT marks each and student has to
    o
    .r c
    attempt any ONE question from each Subsection.
    3. SECTION-C is COMPULSORY and consist of ONE Case Study carrying T WELVE
    marks.

    om e
    .r c SECTION-A

    a p
    Write briefly :

    p e r p
    1.
    a
    Outline the process of ‘Human Resource Planning’.
    b
    2.
    p
    Differentiate between Job specification and Job description.
    r
    3.
    4.
    b
    Characteristics of Strategic HRM.
    Stages of career life cycle.
    5. Elements of an effective induction program.
    6. Types of fringe benefits.
    7. Define quality circles. Explain the structure of quality circle.

    8. Define collective bargaining.


    SECTION-B

    UNIT-I

    9. Define Human Resource Management. What are the main objectives of HRM. Briefly
    explain the issues and challenges faced by HR managers in today's global scenario?
    1 | M-76156 (S32)-442
    10. What do you mean by HR Environment? Elaborate various factors influencing HR
    Environment? What techniques can be used to scan HR Environment?

    UNIT-II

    11. Define recruitment. What are various external and internal sources of recruitment?
    Discuss with the help of examples.

    12. What are different methods of identifying training needs? Discuss in detail the steps
    followed to design an effective training program?

    UNIT-III

    13. What is performance appraisal? Discuss in detail the traditional and modern methods of
    performance appraisal with their pros and cons. According to you which method is more
    appropriate for managerial staff?

    o m
    m
    factors affecting compensation policy of an organization. .r c
    14. Define compensation. What are various elements of compensation? Briefly, discuss the

    o p e
    .r c
    UNIT-IV

    p a
    15. Define ‘Industrial Relations’. Explain its characteristics. Also discuss the role of Union,

    e
    p b r
    Management and Government in maintaining Industrial Relations.

    p a
    16. What do you mean by Grievances? Discuss various causes of Grievances in the
    organizations. Explain the process of Grievance handling with the help of suitable

    b r
    illustrations?

    SECTION-C

    17. Case study

    Jim Delaney, president of Apex Door, has a problem. No matter how often he tells his
    employees how to do their jobs, they invariably decide to do it their way, as he puts it,
    and arguments ensue between Jim, the employee, and the employee’s supervisor. One
    example is the door-design department, where the designers are expected to work with
    the architects to design doors that meet the specification’ While it’s not rocket science, as
    Jim puts it, the designers invariably make mistakes such as designing in too much steel, a
    problem that can cost Apex tens of thousands of wasted dollars, once you consider the
    number of doors in, say, a 30-story office tower.

    The order processing department is another example. Jim has a very specific and detailed
    way he wants the order written up, but most of the order clerks don’t understand how to
    2 | M-76156 (S32)-442
    use the multipage order form. They simply improvise when it comes to a detailed
    question such as whether to classify the customer as industrial or commercial.

    The current training process is as follows. None of the jobs has a training manual per se,
    although several have somewhat out-of-date job descriptions. The training for new people
    is all on the job. Usually, the person leaving the company trains the new person during
    the 1- or 2-week overlap period, but if there's no overlap, the new person is trained as
    well as possible by other employees who have filled in occasionally on the job in the
    past. The training is the same throughout the company for machinists, secretaries,
    assemblers, engineers, and accounting clerks, for example.

    Questions

    a. What do you think of Apex’s training process? Does it help improving the
    performance of employees?

    o m
    b. Explain in detail what you would do to improve the training process at Apex.

    m .r c
    o p e
    .r c p a
    p e b r
    p a
    b r

    NOTE : Disclosure of Identity by writing Mobile No. or Making of passing request on any
    page of Answer Sheet will lead to UMC against the Student.

    3 | M-76156 (S32)-442

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