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    Anurag STR

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    Anurag Singh
    This document is a project report submitted by Anurag Singh towards the fulfillment of a Bachelor of Business Administration degree. The project examines customer satisfaction with respect to the services provided by Tata Motors. The report includes an introduction, literature review on customer satisfaction, research methodology used, data analysis and interpretation of findings, and conclusions. It also includes certificates, acknowledgements, declarations, and a table of contents.

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    Anurag STR

    Uploaded by

    Anurag Singh
    23 views6 pages
    This document is a project report submitted by Anurag Singh towards the fulfillment of a Bachelor of Business Administration degree. The project examines customer satisfaction with respect to the services provided by Tata Motors. The report includes an introduction, literature review on customer satisfaction, research methodology used, data analysis and interpretation of findings, and conclusions. It also includes certificates, acknowledgements, declarations, and a table of contents.

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    ANURAG STR

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    This document is a project report submitted by Anurag Singh towards the fulfillment of a Bachelor of Business Administration degree. The project examines customer satisfaction with respect to the services provided by Tata Motors. The report includes an introduction, literature review on customer satisfaction, research methodology used, data analysis and interpretation of findings, and conclusions. It also includes certificates, acknowledgements, declarations, and a table of contents.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    23 views6 pages

    Anurag STR

    Uploaded by

    Anurag Singh
    This document is a project report submitted by Anurag Singh towards the fulfillment of a Bachelor of Business Administration degree. The project examines customer satisfaction with respect to the services provided by Tata Motors. The report includes an introduction, literature review on customer satisfaction, research methodology used, data analysis and interpretation of findings, and conclusions. It also includes certificates, acknowledgements, declarations, and a table of contents.

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    © All Rights Reserved
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    Download as docx, pdf, or txt
    of 6

    MAJOR REPORT SUBMITTED TOWARDS THE FULLFILLMENT

    OF

    BACHELOR OF BUSINESS ADMINISTRATION

    PROJECT REPORT
    ON
    A STUDY ON CUSTOMER SATISFACTION WITH RESPECT TO SERVICE PROVDED BY
    TATA MOTORS

    Batch: 2020-2023

    Submitted by : Submitted to :

    ANURAG SINGH KRATIKA GUPTA

    BBA Semester – VI (Project Guide)

    Enroll. no. : 00727901720

    Trinity Institute of Innovations in Professional

    Studies Knowelege park, Greater Noida-201310

    1
    CERTIFICATE

    TO WHOMSOEVER IT MAY CONCERN

    This is to certify that the project work “A study on customer satisfaction with respect
    TH
    to service provide by the tata motors” made by Anurag Singh,BBA(G),6
    semester,00727901720 is an authentic work carried out by her under guidance and
    supervision of MS Kratika Gupta ,Associated Professor.

    The project report submitted has been found satisfactory for the fulfillment of the degree of Bachelor
    business Administration.

    Project Co-ordinator

    Signature

    (MS Kratika Gupta)

    Project Guide

    2
    ACKNOWLEDGEMENT

    As recommended by the TRINITY INSTITUTE OF INNOVATION AND PROFESSIONAL


    STUDIES, the student of BBA were supposed to undergo internship in study on products of
    UNIVERSAL TRIBES for 1 months.

    I, Anurag Singh, student of BBA-5th semester at TRINITY INSTITUTE OF INNOVATION


    AND PROFESSIONAL STUDIES, had taken 1 months training in ―sales and marketing‖.

    The purpose of doing internship in this was to get useful insights and the technicality with
    practical knowledge in data analytics driven decisions of a company. Through this
    acknowledgement I express my sincere gratitude towards all those people who helped me in
    this project, which has been a learning experience. I am thankful to my project guide for
    guiding me throughout this study, without her help this report would not be completed.

    I would also like to thank my institute, our director professor and all my teachers for this
    support and encouragement.

    I perceive as this opportunity as a big milestone in my career development. I will strive to use
    gained skills and knowledge in the best possible way, and I will continue to work on their
    improvement, in order to attain desired career objectives. Hope to continue cooperation with
    all of you in the future.

    Sincerely,

    ANURAG SINGH

    3
    DECLARATION

    I hereby declare that the following documented project report titled “ A study on customer satisfaction
    with respect to service provide by the tata motors “ is an original and authentic work done by me for the
    fulfillment of Bachelor of Business Administration degree program

    4
    TABLE OF CONTENTS

    SNO. CONTENTS PAGE NO.

    1. TITLE PAGE 1

    2. STUDENT DECLERATION 2

    3. ACKNOWLEDGEMENT 3

    4. COMPANY CERTIFICATE 5

    6. CHAPTER-1 06-23
    INTRODUCTION

    7. CHAPTER-2 LITERATURE 24-33


    REVIEW
    8. CHAPTER-3 RESEARCH 34-39
    METHEDOLOGY

    9. CHAPTER-4 DATA 40-50


    ANALYSIS AND
    INTERPRETATION
    10. CHAPTER-5 51-54
    CONCLUSION AND
    FINDINGS
    11. BIBLIOGRAPHY 57

    5
    6

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