DVR Network Setup

Connect the DVR to a router using a networking cable. The cable should snap in on
both sides.
Power on the DVR.
On a computer connected to the same router as the DVR:
(Windows)
Go to the Start Menu and Search or Run "cmd".
If using Windows 8, press Windows + X and select "Command Prompt"
Type in "ipconfig" and press enter.
Write down the IP address, subnet mask, and default gateway.

(Mac OS X)
If using Mac OS X, go to System Preferences > Network > Advanced and note the IPv4
address, subnet mask, and router (gateway) address.

(iPad iPhone iPod)

If connected via Wi-Fi, and to the same router as the DVR, you can do the following.
Go to Settings > Wi-Fi and tap on the blue arrow for the connected WiFi network.
Most users will be on DHCP by default; select the appropriate tab.
Write down the IP address, subnet mask, and router (gateway) address.

On the DVR, go to Menu->System->Network. The default login is “admin” with no

password (or “admin”/”admin”). Uncheck “DHCP enable”

Set the IP address to the same as the PC's except the last 3 digits. The last 3 digits
must be unique on the network (not used by any other device including the default
gateway). If you don't know which addresses are already in use, check your router's list
of connected devices. The last 3 digits should be less than 254 and greater than 1.
Some routers may have additional restrictions on the range of allowed addresses. Here
we have selected "112" for the last 3 digits. Write down the new IP address.

Set the Subnet and Gateway numbers to be same as the PC's. The DNS number can
be either your Gateway number, or the DNS address provided by your ISP.

Set Media Port to 7001 (if not being used by other devices on the same external IP) or
other unused port. If 7001 is already used by another device on the local network, try
using another available number. Take notes of port assignments.

Set HTTP Port to 7000 (if not being used by other devices on the same external IP).
This port will be used by web browsers.
Click “OK”

Go to System->NetService->Mobile Monitor and set the port to 7002 (if not being used
by other devices on the same external IP.) This port will be used by the mobile phone
app. Make sure to check the “Enable” box.

[If you already assigned port 7002 to another device on the same local network, try
using an unused number, such as 7003, 7004, etc. Note: the mobile port must be
different from the media port. Every port assignment should be unique.]

[Optional]
Dynamic DNS allows you to access the DVR using a URL name instead of ip address.
For example, we would access the DVR using “http://xxxx.no-ip.com:7000” in a web
browser, where xxxx is user-specific.
If you wish to set up dynamic DNS, go to System->NetService->DDNS
Select from the available servers. You may need to sign up for an account, and most
services require payment. The service shown in this example is from noip.com

Fill out the fields with the DDNS account information and check the “Enable” button.

Click “OK”

You can also setup mail and FTP notifications in the other menu items.
On the router the DVR is connected to, you may set port forwarding for the DVR’s local
IP address and port 7000 (HTTP port), 7001 (media port), & 7002 (mobile port) of the
DVR. Port forwarding will allow for outside internet access to the DVR.

For your specific router, please check the router manual or go to

http://www.portforward.com (select router and refer to the default guide) for reference.

Port forward on the local IP address of the DVR, port 7000-7002, and both UDP and
TCP protocols. Make individual entries per port if necessary.

On our Linksys router, we went to Applications->Port Range Forward. We port

forwarded ports 7000 to 7002 on both protocols to the local IP, and checked 'Enable'.
We clicked "save settings".

If the current router is connected to another upstream router or modem/router, you may
port forward on the upstream router to the current router on port 7000/7001/7002, the
local IP address of the current router (log into this router to find its WAN address) and
UDP/TCP protocols.

Local Network Access Test

We can test the DVR's local internet access by typing in the local IP address and port
number in a web browser on a computer connected to the same router. Make sure to
include “http://” at the beginning. Here, we typed in http://192.168.1.112:7000
A login screen should come up.

Internet Explorer

You will be prompted to install web.cab from PI Manufacturing. Proceed with this
installation. It may take 2-3 minutes to load.
If you see a user access control dialog for “PI Manufacturing Corp” (check the taskbar),
you may allow it.
Wait another minute as the control continues to load.
When you see the login button read “Login” as shown, you may log in (use “admin” and
blank, or “admin” and “admin”.)
The main DVR screen should show. If there are any problems, restart the browser and
log in again. For further troubleshooting, please see the FAQ at end.

This verifies that the DVR's network hardware is working, and that the local IP address
and HTTP port are correct. If you can't access the login prompt, see the troubleshooting
steps at the bottom.

Now we are ready to test outside internet access to the DVR.

* If using Internet Explorer and you still have problems, you may need to allow an
ActiveX control to run. Check the settings under Internet Options ->Security, some
ActiveX settings may need to be “prompt” instead of “disable”. You can also go to
Security > Local intranet > Sites > Advanced and “Add” the current DVR site. Click
“Close”,”Close”, and “OK” after adding the site. Reload the page, making sure you are
not reloading a subpage (nothing after the “:7000” part of the URL) and continue the
ActiveX installation as described above. If it still doesn't work, see the troubleshooting
steps at the bottom.

We now need the external IP address. Using a computer on the same router as the
DVR, check http://ip-lookup.net for the “WAN” IP address.

Using a web browser, type into the address bar “http://” and the external IP address of
the DVR followed by “:7000” (see image on left). If you have a domain name for the
DVR, you can append “:7000” to the domain name. Here, 362.223.13.45 is our external
ip. “http://” should be the start of the URL.

This screen should come up. If you do not get this screen, or if Internet Explorer does
not work, see the troubleshooting steps at the bottom. You may log in with “admin” and
no password.

If Internet Explorer does not show any video, see the troubleshooting steps at the end.
Mobile Access
After setting up internet access using a computer, you can install the mobile phone app.
You can use vMeyePro HD (or later revision) from the app store. Alternatively, the CD
will have either the app itself or a link to the app.

Our example here is using vMeyePro HD for Android (iPhone version will be similar.)
Click the “+” button to add a new connection.
Enter the IP (external IP, if used remotely) address of the DVR. If you intend on using
mobile access from the outside internet, make sure the address is the external ip.
Enter port 7002 (or the assigned mobile port.) Do not use the media port.
Type in the login information.
Select the number of channels on the DVR.
Click “Finish”

Expand the DVR dropdown.

Click on a quadrant.
Click on a channel to display in that quadrant. The channel you select should
correspond to a working channel on the DVR.
It should say “Connecting” and show the video. If it says “Successful Connection”
without showing video, then restart the DVR or the camera.
Click on another quadrant.
Select any other channel for display in that quadrant.

After successful connection, you can select “Auto play” in the settings. This will
automate the display of channels on app startup.

On Android, you may use the back button to exit the app and save settings. The only
way to save settings is to use the app to exit.
If you were not able to connect, make sure your mobile device is currently on wi-fi or
data. Make sure you typed the mobile port, not media port. Make sure if you are at a
remote location that the ip address is the current external ip address of the DVR.
If autoplay does not work, set it again.

(OPTIONAL) ARSP Setup

On occasion, the DVR's external IP may change. The ARSP option allows for remote
browser login to the DVR to check settings even if the DVR's external IP address
changes. This would allow you to remotely look up the DVR's current IP, and manually
update it in the app settings. Most users will not need this option, but it can be useful if
you choose not to use dynamic DNS.

Go to System > Netservice > ARSP

Check “Enable”
Server IP is xmsecu.com
Port, username, and password are default values and do not need to be modified.
Click “OK”, “OK”, and close.

(OPTIONAL) ARSP Setup (2)

Go to Info > Version
Write down the MAC number.

(OPTIONAL) ARSP Setup (3)

Using a web browser, go to
http://xmsecu.com:8080
and login using the MAC number.
If it fails to login, verify the MAC number, and try logging in again.

Current information about the DVR will be shown.

“True IP” is the current external IP address of the DVR.
Troubleshooting Tips

1. Can't log into the DVR from the internet.

Check the address bar to verify you are using the correct IP address and port number. Check every single digit because typos can be common. The address
should start with “http://”. On a web browser, it should end with the colon symbol and port number (“:7000”) If you were previously able to access the DVR from
the outside, make sure that the external IP address specified in the address bar is still valid (the router's external IP address may change from time to time, and
you would need to update the ip address in the app settings or browser URL bar.) Try another web browser. Make sure that any software firewall or hardware
firewall is not blocking ports 7000-7002. Check for any port restrictions imposed by the router on both the DVR side and the remote computer side. Check all
relevant settings including port filtering and application exception lists. Double check the local IP address and port settings on the DVR, and that the port
forwarding on the router matches those addresses. If using Dynamic DNS, make sure your account has not expired, or test with the DVR's current external ip
address instead of the host name. Make sure the DVR can be accessed locally (see below). If you can access DVR locally but not remotely, there is a problem
with port forwarding. Review your router port forwarding settings. Review the router manual. If the router is attached to another router upstream, you will need to
do port forwarding from the upstream router to the current router.

2. No local network access to the DVR.

Make sure you are on the same router as the DVR. You can use the “ping” command from the command line (ie “ping 192.168.1.112”) when on the same local
router as the DVR to see if the DVR is accessible at all. Ping the local IP address that was assigned to the DVR. You should see response times from the DVR
(no timeouts). If you get response times, you can log in locally using a web browser. When using a web browser, make sure to enter “http://” before the DVR's
local IP address, followed by the colon symbol and the port number (“:7000”) If you get a timeout, reconnect the DVR’s network cable on both ends, or test with
another network cable. Most network cables will snap in. You may also power cycle the DVR. Check network lights on the router and on the DVR network port.
Try connecting to another physical port on the router. Make sure the DVR is using a unique local IP address. Check the validity of the IP address assigned on
the DVR. Some routers have a numeric restriction on the range of local addresses (you may need to reassign a static address to the DVR.) Make sure you log
in with the correct local IP address and port. Check every single digit because typos can be common. Go in the DVR menu and verify the assigned address
numbers. Recheck your assigned web port, media port, and mobile port. Check firewall settings. Use another web browser. Access the DVR from another
computer on the same router. Test the DVR with another router.

3. Internet Explorer can log in but no video.

Make sure you port forwarded the media port.
If IE does not work, consider using the CMS software on the CD (see step 8).

4. IE ActiveX control crashes with NOD32 installed

In order to allow the ActiveX software to work, you will need to go to the Advanced Setup for NOD32. Expand “Web and E-mail” and click on “Protocol Filtering”.
In “Protocol Filtering”, click on “Excluded Applications” and then make sure a check is on Internet Explorer and the DVR software.

5. Android app loses settings.

Remember to exit the app using the hardware “back” button.
If autoplay does not play all channels, go to tools and select “Auto play” again.

6. Mobile access from the outside doesn't work anymore

Make sure the external IP address of the DVR has not changed. Test local internet access locally (and see troubleshooting case 2.)
If local IP access works, test with a PC (or another mobile device) at a remote location (and see troubleshooting case 1.)
You may need to restart the phone.

7. Camera drops out / poor picture / dropeed frames

Make sure you entered the correct password and login for each IP camera. See if you can log in directly to the IP camera. Restart the DVR.
Make sure you are using a power adapter with the correct voltage and adequate amperage rating for the camera. Test with another power adapter if possible.
Make sure you are using quality cables between the DVR and the camera. Make sure the hub or switch the DVR is connected to can handle the bandwidth of
multiple network cameras. A gigabit switch or router will have higher bandwidth and is better suited for multiple HD cameras.

8. Internet Explorer problems

Make sure your computer has enough memory (2GB or more is recommended.) and has enough CPU speed for decoding high definition streams. If Internet
Explorer is blocking ActiveX, you can go to Internet Options ->Security, set a custom level, and change some of the ActiveX settings to “prompt”. Reload the
page and continue the ActiveX installation. If the browser seems to take a long time or freeze, please allow a few minutes for the control to load. Restart the
browser after ActiveX installation.
CMS usage
If IE still doesn't work, you may use the CMS software that is on the CD. Here are the steps for using the CMS:
1) Install the CMS software from the CD.
2) Start up the software, and login with the default login ("Super" and blank.) You may check auto-login.
3) In the CMS, go to “System” -> "Device Manager". If you see preexisting devices and zones that you don't recognize, you may remove them.
4) Go to "Add Area" and add a zone.
5) Highlight the zone, then click "Add Device"
a) Click "IP Search"
b) Highlight the device corresponding to the DVR.
c) Enter the username and password. Click "OK" and "OK"
6) Highlight a quadrant.
7) On the left, double-click on the new zone, wait for connection, and then double-click an active channel to display.