CT - Unit 1 Study Material
CT - Unit 1 Study Material
CT - Unit 1 Study Material
TRANSMITTED
ELECTRONICALLY OR
MECHANICALLY
NEWSPAPERS
MAGAZINES
FILMS
RADIO
WHO’ : REFERS TO THE
COMMUNICATOR SENDER OR
ENCODER.
problem solving
decision making
facial expressions,
Intrapersonal
Communication
So, What Does it
Mean?
Intrapersonal communication is a
skill which is actually a highly
developed self-knowledge,
involving accurate knowledge or
goals, strength, limitations, moods,
anxieties desires and motivations.
What's
Happening?
SelfTalk :
Communicating with
Yourself
Thoughts {
Unconscious &
Counscious
}
Haha! So We
Meet
Again.
Question Yourself!
In one word,
describe yourself.
In three words,
describe yourself.
In Ten words,
describe yourself.
Was One Word
Hard? Because we
are Complex People
and We need to talk
it out!
Ofcourse, I
talk to Myself.
Especially when I
need some Expert
advice.
Depends
On :-
• ARRIVE AT A KEENER
UNDERSTANDING OF ONE'S SELF-
COMMUNICATION PRIOR TO
ACQUIRING INTERPERSONAL
Is it Important?
In order to successfully communicate
with others, you must first learn to
communicate with yourself.
Intrapersonal communication is the
most basic level of communication.
1
Definition
is
An independent set of
components which relate to each
other in a structured, organized
manner
• Organizational communication is system
of pathways through which messages
flow patterns of interaction among
people who comprise the organization
(who communicates with whom?)
• Organizational Communication is also
defined as “A program that focuses on
general communication processes and
dynamics within organizations”
The characteristic of organizational
communication
• System ( open and closed system)
• The message becomes parts of the input for
additional communication activities.
• Communication system continuously cycle
messages, ideas, and information as they
interact with the environment
• Communication attempts to share personal
images of reality through verbal and nonverbal
behavior
Formal
Types
Informal
UPWARD
To Superior
HORIZONTAL
OUTWARD
To Peers TEACHER
Members of To Students
S and
Teaching
Team community
DOWNWARD
To
Subordinates
Upward Communication
• from lower to higher levels of
the organization (such as
communication initiated by
subordinates with their
superiors).
• Types of messages:
performance on the job, job
related problems, fellow
employees and their problems,
subordinates perceptions of
org policies and practices,
tasks and procedures
14
Downward Communication
• from upper to lower(such
as manager to employer or
superior to subordinate).
• Types of messages: Job
instructions, job rationales,
procedures and practices
information, feedback, and
indoctrination
15
Horizontal Communication
• Flow of messages
across functional areas
at a given level of an
organization (this
permits people at the
same level to
communicate directly).
• Type of messages:
facilitates problem
solving, info sharing
across different work
groups, task
16
Informal
Small Group
Organizational Context
Communication
Context
Interview Contexts
Brief Encounter
Contexts
• Public Context
speaker addresses an audience of several people.
Purpose maybe informative, persuasive, entertaining or
continuation
• Small Group Context
comprises of 3-20 people who interact in face-to-face
situation for the purpose of achieving mutual goals.
• Interview Contexts
generally occur between two people. One person has
the primary responsibility of asking questions which the
other persons tries to answer.
• Brief Encounter Contexts
occurs two people who interact freely to share
information or to reach agreement on an idea
Nonverbal Communication
"I am the most spontaneous speaker
in the world because every word,
every gesture, and every retort has
been carefully rehearsed."
Resource: Internet
Link: http://presentation-skills.blog.co.uk/2010/07/18/plans-8995315/
http://www.all-famous-quotes.com/George_Bernard_Shaw_quotes.html
What is nonverbal communication?
“The most important thing in communication is to hear what isn't being said.”
Peter F. Drucker
Power of nonverbal communication
Nonverbal
Communication in
Pakistan
Expressing
happiness, respect
and love for others.
Cultural effect
Nonverbal Communication Around the World
Nonverbal Communication in
China
The Chinese don't like being
touched by strangers. Therefore
don’t make any body contact.
Cultural effect
Nonverbal Communication Around the World
Nonverbal Communication in
Argentina
Cultural effect
Nonverbal Communication Around the World
Nonverbal Communication in
India
Greeting with 'namaste' -
placing both hands together
with a slight bow is a very
common nonverbal
communication and shows
respect.
Cultural effect
Nonverbal Communication Around the World
Nonverbal
Communication in the
U.S.A
Quite Informal way of
nonverbal communication
- A handshake, a smile,
and 'hello'.
Cultural effect
Nonverbal Communication must be understandable
But what the……..is this?
Chicken Dance……
Dance is an artistic form of
nonverbal communication. But no
one really knows what England’s
creepy chicken dance is trying to
communicate.
Oral Written
Communication Communication
Oral Communication
• → Immediate Feedback
• → Time Saving
• → Economical
• → Personal Touch
• → Secrecy
• → Group Communication
Disadvantage
• → Poor Retention
• → No Records
• → Time Consuming
• → Misunderstanding
• → Unsuitable for Lengthy messages
• → Lack of Responsibility
Forms of Oral
Communication
• Face to face communication
• Interviews
• Telephone conversations
• Grapevine
• Negotiations
• Meetings
• Lecture / speech
• Presentation
• Conferences / seminars / workshops
Written Communication
• A medium for communication that entails the written
word. Letters, emails, and manuals are forms of
written communication. Need for written of
communication, the old style of communication did
not have public relationship, advertising, technology
and many aspects of modern day communication.
Advantages
• → Wide Access
• → Accuracy
• → Lengthy Messages
• → Permanent Record
• → Legal Evidence
• → Fixed Responsibility
• → Convenience
Disadvantag
es
• → Time Consuming
• → Costly
• → Lack of Secrecy
• → Rigidity
• → Impersonal
• → Delayed Feedback
Forms of Written
Communication
• Email (Electronic mail)
• Website
• Memorandums
• Letters
• Reports (both business and academic reports)
• Notices
• Minutes
• Circulars
• Manuals
• Handbooks
• Orders
• Enquiries
• Complains
• Quotations
• Others like sales contracts, newsletters, bulletin-board notices etc.
COMMUNICATION
MODELS
COMMUNICATION MODELS
Linear Communication Model
• Lasswell’s Model
• Aristotle’s Model
• Berlo’s SMCR Model
Transactional Model
• Shannon & Weaver Model
Interactive Model
• Schramm’s Model
• Dance-helical Model
LINEAR MODEL OF COMMUNICATION
Influential communication
models.
(1902-1978) in 1948.
COMPONENTS MEANING ANALYSIS
Content Analysis
Says What the content of the message
Media Analysis
In Which Channel the medium or media
Audience Analysis
To Whom
the receiver of the
message or an audience
Different types of
communication models based
on transactional model of
communication are:
SHANNON and WEAVER’S
MODEL OF COMMUNICATION
(INFORMATION THEORY)
Shannon Weaver model of
communication was created in 1948
when Claude Elwood Shannon wrote
an article “A Mathematical Theory of
Communication” in Bell System
Technical Journal with Warren
Weaver.