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    Conflict Management

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    Avisek
    Nandini Das is an 8th semester civil engineering student. Her subject is Soft Skills & Personality Development. Her topic is Conflict Management. The document defines conflict management and lists important conflict management skills such as communication, emotional intelligence, empathy, and creative problem solving. It explains why employers value these skills and discusses different types of conflict management skills. The conclusion states that properly managed conflict can improve group outcomes in an organization by increasing learning and effectiveness.

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    Conflict Management

    Uploaded by

    Avisek
    44 views5 pages
    Nandini Das is an 8th semester civil engineering student. Her subject is Soft Skills & Personality Development. Her topic is Conflict Management. The document defines conflict management and lists important conflict management skills such as communication, emotional intelligence, empathy, and creative problem solving. It explains why employers value these skills and discusses different types of conflict management skills. The conclusion states that properly managed conflict can improve group outcomes in an organization by increasing learning and effectiveness.

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    Nandini Das is an 8th semester civil engineering student. Her subject is Soft Skills & Personality Development. Her topic is Conflict Management. The document defines conflict management and lists important conflict management skills such as communication, emotional intelligence, empathy, and creative problem solving. It explains why employers value these skills and discusses different types of conflict management skills. The conclusion states that properly managed conflict can improve group outcomes in an organization by increasing learning and effectiveness.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    44 views5 pages

    Conflict Management

    Uploaded by

    Avisek
    Nandini Das is an 8th semester civil engineering student. Her subject is Soft Skills & Personality Development. Her topic is Conflict Management. The document defines conflict management and lists important conflict management skills such as communication, emotional intelligence, empathy, and creative problem solving. It explains why employers value these skills and discusses different types of conflict management skills. The conclusion states that properly managed conflict can improve group outcomes in an organization by increasing learning and effectiveness.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    of 5

    NAME – NANDINI DAS

    DEPARTMENT – CIVIL ENGINEERING


    UNIVERSITY ROLL NO. – 10501320062
    CLASS ROLL NO. – 29
    SEMESTER – 8th SEMESTER
    SUBJECT NAME – SOFT SKILLS & PERSONALITY DEVELOPMENT
    SUBJECT CODE – CE(OE)802A
    TOPIC NAME – CONFLICT MANAGEMENT
    CONFLICT MANAGEMENT

    EXECUTIVE SUMMARY

    • What is Conflict Management?


    • What Are Conflict Management Skills?
    • Why Employers Value Conflict Management Skills
    • Types of Conflict Management Skills

    2
    INDEX

    SL.
    CONTENTS PAGE NO.
    NO.

    1 Introduction to Conflict Management 4

    2 What are the Conflict Management Skills 4

    3 Types of Conflict Management Skills 4

    4 Conclusion 5

    5 Reference 5

    3
    What is Conflict Management?
    Conflict management, also known as conflict resolution, involves having a workplace that
    precludes conflict and a management team that successfully handles and resolves workplace
    issues.
    What Are Conflict Management Skills?
    The aim for professionals in the workplace should not be to avoid conflict, but to resolve it in
    an effective manner. Employees with strong conflict resolution skills are able to effectively
    handle workplace issues.
    Why Employers Value Conflict Management Skills
    Poor communication or interpersonal tension can easily cause simple disagreements to flare
    up into resentment or worse.
    Conflicts that are allowed to fester and grow will ultimately diminish productivity and
    damage staff morale. This is why employers seek employees with the skills to manage and
    diffuse conflict.
    Types of Conflict Management Skills
    Communication
    Much unnecessary conflict can be avoided simply with clear, accurate written and verbal
    communication; a single lost email could lead to failed plans and fingers pointed.
    Assumptions about what other people already know, think, or intend can cause resentment
    or worse. Some people argue just because they want to feel heard.
    Emotional Intelligence
    Emotional intelligence is the ability to understand your own feelings and those of others, and
    to handle those feelings well. People who have high emotional intelligence are good at
    identifying and meeting the needs of others while taking responsibility for their own needs
    and feelings.
    Empathy
    Empathy means feeling what others feel. The ability to see a situation from someone else’s
    viewpoint, and to understand their needs, motivations, and possible misunderstandings, is
    critical to effective conflict management.
    Creative Problem Solving
    Understanding and communication are all very well and good, but do not help much if you
    don’t have a solution for the underlying problem, whatever that problem may be.

    More Conflict Management Skills


    • Apologizing • Patience
    • Avoiding Punishing • Positivity
    • Being Present • Ability to Prioritize Relationships
    • Calmness • Respecting Differences
    • Impartiality • Separating Yourself
    • Intuitiveness • Stress Management
    • Ability to "Let It Go" • Ability to Take Criticism

    4
    Conclusion
    Conflict management is the process of limiting the negative aspects of conflict while
    increasing the positive aspects of conflict. The aim of conflict management is to
    enhance learning and group outcomes, including effectiveness or performance in an
    organizational setting. Properly managed conflict can improve group outcomes. Conflict
    management minimizes the negative outcomes of conflict and promotes the positive outcomes
    of conflict with the goal of improving learning in an organization. Properly managed conflict
    increases organizational learning by increasing the number of questions asked and
    encourages people to challenge the status quo.

    Reference

    • Alper, S.; Tjosvold, D.; Law, K. S. (2000). "Conflict management, efficacy, and
    performance in organizational teams". Personnel Psychology. 53 (3): 625–
    642. doi:10.1111/j.1744-6570.2000.tb00216.x.
    • Amason, A. C. (1996). "Distinguishing the effects of functional and dysfunctional
    conflict on strategic decision making: Resolving a paradox for top management
    teams". Academy of Management Journal. 39 (1): 123–
    1. doi:10.2307/256633. JSTOR 256633.
    • Baron, R. A. (1997). Positive effects of conflict: Insights from social cognition. In C. K.
    W. DeDreu & E. Van de Vliert (Eds.), Using conflict in organizations (pp. 177–191).
    London: Sage.
    • Batcheldor, M. (2000) The Elusive Intangible Intelligence: Conflict Management and
    Emotional Intelligence in the Workplace. The Western Scholar, Fall, 7-9

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