Case Study 1 and 2 - Answers 1

Kiara Phoenix
Organizational Psychology
Spring 2023
CASE STUDY 1
1. How are Joan and Brad most likely feeling during their first day at work?
a. Joan is most likely feeling empowered, proud and excited to get started with her new position. She also
most likely feels like she will need to perform well to meet the company’s standards.
b. Brad on the other hand is most likely feeling regret and confusion. He must feel neglected and
unimportant.
2. What do you think are their first impressions of their managers and their organizations?
a. Joan probably already has respect for her manager. The organization as a whole showed her that she has
value and that the work she is there to do is important.
b. Brad may not have a very negative view of his direct manager because they were apologetic and im
sure he has had meetings run long, etc, in his own experience. However, he most likely already has a
negative opinion of the organization as a whole. One manager running late is a fluke but the chain of
events on his first day will definitely impact him.
3. What challenges and opportunities might Joan and Brad face over the next few weeks?
a. Joan may be challenged to over achieve because of the standards set by the organization. This will be a
positive challenge and can/will motivate her to succeed. This will also be an opportunity for her to
showcase her skills because she expects the company and management to follow through.
b. Brad may struggle to perform well. The environment one works in can alter the employee’s work ethic
and commitment. If he isn’t in a space where he feels valued or that he can thrive, he won’t put much
effort into his work. Or, it may cause him to over achieve in an attempt to help fill the gaps in what’s
missing within his team/organization. Doing this will more than likely backfire because one person
cannot fix an entire organizational culture especially without the proper support from upper
management, etc.
4. What is the likelihood that either will stay or leave within six months?
a. Joan will probably stay the six months because she has a series of trainings and meetings that will
support her growth in her position.
b. Brad could stay or leave. He may leave if he has other incentives to say such as pay, location, etc. He
may also wait to find the perfect opportunity before leaving. Sometimes people stay in a job because it
is convenient even if it does not align with specific needs or goals. It is equally possible that he will
leave before the six months if a better opportunity presents itself. Either way, however long he stays he
will most likely be increasingly less invested in the position as time goes on, if nothing changes for the
better.
CASE STUDY 2
1. What key activities and events will your program include?

a. First the program will require that the IT and management teams are prepared for the new hire’s arrival.
New hire paperwork will also need to be completed electronically prior to arrival.
b. Next there will need to be a training platform that the employee can access on their first day. This could
be in the form of videos, how-tos, etc.
c. Then the employee will undergo a training class as needed, depending on the position.
d. Lastly, the employee will be given a tour of the facility, receive their badge and be paired with a new
hire ambassador who will help them navigate the next 2-3 weeks, as well as a training leader to shadow,
as needed.
2. Will the activities and events be formal or informal?
a. Some activities, such as training modules will be formal where others will be more informal. The
shadowing process for example will be both informal and formal. This means the day-to-day
communication between the training leader and new hire will not be scripted or monitored but the
progress will be. Employees working in the same position for a longer period of time may have
different approaches, but it is important that all new hires receive the same unbiased information.
3. Who in the organization will be critical to your program’s success?
a. What is the role of the HR professional?
i. The HR professional will ensure that the employee completes all training steps by the
established due dates.
b. What is the role of the supervisor?
i. The supervisor will check in with the employee to ensure they are receiving the assistance
they need and to answer any high level questions their colleagues may not be able to assist
with.
c. What is the role of the employee?
i. The employee will be expected to take notes, stay engaged and ask questions to commit to
their own growth within the first few weeks. The process will only be effective if the
employee is invested as well.
4. How long will your program last?
a. This should depend on the position and level within the company as well as the employees
ability/experience. However the organization’s business needs should not be a deciding factor. This
means if the company is short staffed, they cannot shorten the employees training to benefit the
company.
5. How will you brand your program?
a. There should be a separate team/division of HR that is solely focused on training and development.
This means they will handle all new hire relations as well as development, promotion and growth of
current employees.
6. What barriers might exist to creating, implementing and maintaining the program? How can you overcome
them?
a. The organization may not have the means to devote time and resources to the program. Or they may not
have the manpower necessary. Employees with experience who can handle their normal duties as well
as development will be needed to grow the training programs. The organization will also need data on
what to add to the training modules. Studies must be done to understand the new hire experience from
current employee’s perspective. HR can assume and create a plan with a basic understanding of certain
job duties and roles but without that data they may be emphasizing the wrong things during the training
sessions. The entire process takes time and resources that some companies may not have. A solution to
that is to just start small and work up from there. It may not be perfect or ideal but as long as the
organization is aware of their limitations and adjusts expectations of their employees accordingly, there
shouldn’t be any issues.

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Kiara Phoenix

1. What key activities and events will your program include?

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