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Making Your Business Cyber-Resilient In 2021

Cyber Resiliency Underpins Digital Transformation And COVID-19
Pandemic Management Strategies In Leading Organizations

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FORRESTER OPPORTUNITY SNAPSHOT: A CUSTOM STUDY COMMISSIONED BY CAPGEMINI | MARCH 2021

 MAKING YOUR BUSINESS CYBER-RESILIENT IN 2021 2

Overview Key Findings

Overview

Cyber resiliency is the ability to predict, resist, recover from, and

Cyber resilience is more than just a security
adapt to both adverse and changing business conditions. In our
imperative; it is the foundation of a strong
Current State

ever-evolving world, the need for resiliency could not be more dire.
business and brand.
As businesses juggle the race to digital with the new realities of
remote work, cyber resiliency has become more than a security
initiative — it is business strategy. Digital transformation — the most challenging
Change is one thing business leaders can count on year after aspect of firms’ cyber resiliency strategies —
Challenges

year. Our survey of IT/security decision-makers, commissioned by is not the first or last challenge to resiliency.
Capgemini, found that business leaders are adapting to and planning Security leaders are adapting as COVID-19
for change through smart investments. Specifically, 66% plan to accelerates digital transformation.
invest in cyber resiliency this year. They expect these investments to
Opportunity

increase collaboration within the security organization and increase

security readiness, response, and remediation capabilities while 75% of security respondents have increased
integrating people, processes, and policies. their cyber security budgets in response
to COVID-19; 66% are investing in cyber
Conclusion

resiliency this year.

FORRESTER OPPORTUNITY SNAPSHOT: A CUSTOM STUDY COMMISSIONED BY CAPGEMINI | MARCH 2021

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“How does cyber resilience influence the following?”

Cyber Resiliency Influences More

Overview

Than Security Strategy — It’s A

Business Imperative 86%
Our market and our
customers’ impression
Current
Current State

As digital transformation and remote work grow increasingly of our brand

important for business success, firms are prioritizing cyber
State

resiliency — the ability to predict, resist, recover from, and adapt

to both adverse conditions (attacks or compromises on cyber
resources) and changing business conditions (new revenue streams
83%
Challenges

and changing economic conditions). Cyber resiliency influences

The way we respond
more than just security; our survey data shows that cyber resiliency to cyberthreats
is the foundation of a strong business and brand.
Opportunity

81%
Our cyberstrategy
Conclusion

FORRESTER OPPORTUNITY SNAPSHOT: A CUSTOM STUDY COMMISSIONED BY CAPGEMINI | MARCH 2021 Base: 215 director+ IT/security decision-makers with responsibility for or influence over their organizations’
security infrastructure
Source: A commissioned study conducted by Forrester Consulting on behalf of Capgemini, October 2020
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Firms Need Cyber resiliency is not just a security priority; business leaders view resiliency as an enterprisewide
Overview

initiative. Survey respondents indicated that the two most important factors to accomplish cyber resiliency
Enterprise
are 1) visibility across the enterprise and 2) the ability to identify and measure risk. For cyber resiliency
Visibility To to truly be enterprisewide, it must move past traditional definitions of topics like visibility. The expanded
Accomplish definition in this scenario includes how your business operates, its value chain, how information and data
Current
Current State

Resiliency flows across the enterprise, and critical applications and systems.
State
Challenges

“How important are

the following aspects Visibility across enterprise and applications 45%
to accomplish your
company’s cyber
Opportunity

resiliency goals?” The ability to identify and measure risk 44%

Skilled and adaptive resources 38%

Conclusion

Foundational security controls 36%

FORRESTER OPPORTUNITY SNAPSHOT: A CUSTOM STUDY COMMISSIONED BY CAPGEMINI | MARCH 2021 Base: 215 director+ IT/security decision-makers with responsibility for or influence over their organizations’
security infrastructure
Source: A commissioned study conducted by Forrester Consulting on behalf of Capgemini, October 2020
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“What are the most challenging aspects of cyber
resiliency at your organization?”
A Cyber Storm: Digital Transformation +
Overview

COVID-19 79%
The digital business is growing
Digital businesses continue to accelerate at an exponential pace.
too quickly to keep up
Current State

Respondents indicate that digital transformation in itself is the most

challenging aspect of their cyber resiliency strategies. But digital
transformation was not the first challenge to security, and it won’t
be the last. Change is constant, and business leaders must be
71%
COVID-19 has changed the
prepared to adapt.
Challenges
Challenges

cyber landscape
Case in point: Today, security leaders are adapting as the COVID-19
pandemic accelerates digital transformation. Respondents
indicated that the pandemic has changed the cyberlandscape 68%
and created more advanced threats. The need for cybersecurity Threats to the organization are
Opportunity

has inevitably increased, and decision-makers are looking inward more advanced today compared
to 2019
as they realize they lack the right tools to accomplish their cyber
goals.
60%
Conclusion

We do not have the right

tools or technology

FORRESTER OPPORTUNITY SNAPSHOT: A CUSTOM STUDY COMMISSIONED BY CAPGEMINI | MARCH 2021 Base: 215 director+ IT/security decision-makers with responsibility for or influence over their organizations’
security infrastructure
Source: A commissioned study conducted by Forrester Consulting on behalf of Capgemini, October 2020
 MAKING YOUR BUSINESS CYBER-RESILIENT IN 2021 6
“How has the COVID-19 pandemic changed your
security operations?”
Firms Are Actively Investing In Cyber
Overview

Resiliency To Stay Ahead And Afloat 75%

of respondents indicated that they
IT and security professionals are not waiting; they are acting now to have increased their cybersecurity
Current State

keep up with the evolving cyberlandscape. Seventy-five percent of budgets in response to COVID-19
respondents indicated that they have increased their cybersecurity
budgets in response to COVID-19, and 59% have increased their
outsourced support. 75% We added more security features

The top changes firms have made to security operations since

Challenges

COVID include increased security features, increased emphasis

on data-centric security, and improved identity policies. Firms 71% We emphasized data-centric security
are focusing their investments on improved processes and key
technologies like identity and access management (IAM) with an
Opportunity
Opportunity

emphasis on data center security. This is all in response to the We improved identity policies
increased cybersecurity threats stemming from the heightened rate 70% across various technologies
of change in digital transformation.
Conclusion

We improved identity management

61% across a variety of populations

FORRESTER OPPORTUNITY SNAPSHOT: A CUSTOM STUDY COMMISSIONED BY CAPGEMINI | MARCH 2021 Base: 215 director+ IT/security decision-makers with responsibility for or influence over their organizations’
security infrastructure
Source: A commissioned study conducted by Forrester Consulting on behalf of Capgemini, October 2020
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“You indicated that your company is likely to invest
in cyber resiliency in the next 12 months. What
Smart Cyberinvestments Yield benefits do you expect from that investment?”
Overview

Overarching Business Value

Business leaders know that cyber resiliency is key to success today 74%
Current State

and are increasing investment: 66% indicated they are likely to Increased collaboration within
invest or increase investment in cyber resiliency this year. They the security organization
expect these investments to increase collaboration within the
security organization (74%); increase security readiness, response,
and remediation capabilities (69%); and integrate people, processes,
Challenges

and policies (67%). 69%

Increased security incident
These benefits are clearly interconnected. While the term “virtuous
readiness, response, and/or
cycle” is often a cliché, the data shows it’s real. Better collaboration remediation capabilities
leads to better readiness and response — and better integration
Opportunity
Opportunity

of processes. By the same token, improving readiness and

response often reduces friction in collaboration and leads to policy
improvements. That makes this one of the most compelling benefits 67%
of cyber resilience. Better integration among
Conclusion

people, process, and

technology within security

FORRESTER OPPORTUNITY SNAPSHOT: A CUSTOM STUDY COMMISSIONED BY CAPGEMINI | MARCH 2021 Base: 141 director+ IT/security decision-makers with responsibility for or influence over their organizations’
security infrastructure whose companies are likely to invest or increase investment in cyber resiliency in the
next 12 months
Source: A commissioned study conducted by Forrester Consulting on behalf of Capgemini, October 2020
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Conclusion
Overview

Businesses must create strong and reliable cyberstrategies as Project Director:

the business world transforms into a digital, work-from-home Vanessa Fabrizio,
Current State

environment. Specifically, security leaders should: Market Impact Consultant

Understand how cybersecurity influences business strategy. Contributing Research:
Cyber resilience requires enterprisewide visibility into how the
Forrester’s security and risk
business operates and the ability to identify and measure risk in
research group
Challenges

business terms.
Recognize that the pandemic made cyber resilience more
challenging — but also more important. COVID changed the
cybersecurity landscape and heightened the need to become
Opportunity

resilient.
Expect the benefits of cyber resilience to feed into one
another, becoming greater than the sum of its parts. Improved
collaboration, better integration of processes, and refined policies
Conclusion

are all expected benefits of cyber resilience investments, and each

one feeds the other.

FORRESTER OPPORTUNITY SNAPSHOT: A CUSTOM STUDY COMMISSIONED BY CAPGEMINI | MARCH 2021

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Methodology Demographics
Overview

This Opportunity Snapshot was commissioned by Capgemini. To create this

COUNTRY INDUSTRY
profile, Forrester Consulting supplemented this research with custom survey
questions asked of 215 IT/security directors or above, with influence over
Current State

their organizations’ security infrastructure. The custom survey began and US: 63% Energy, utilities, and
chemicals: 26%
was completed in October 2020.
Canada: 37%
Financial services: 24%

Manufacturing, automotive,
and life sciences: 24%
Challenges

Telecom, media, and high

tech: 25%
Opportunity

RESPONDENT TITLE RESPONDENT DEPARTMENT

ABOUT FORRESTER CONSULTING
Forrester Consulting provides independent and objective research-based consulting to help leaders
succeed in their organizations. Ranging in scope from a short strategy session to custom projects, C-level: 8% Security: 50%
Forrester’s Consulting services connect you directly with research analysts who apply expert insight
to your specific business challenges. For more information, visit forrester.com/consulting.
Vice president: 29% IT: 50%
Conclusion

© 2021, Forrester Research, Inc. All rights reserved. Unauthorized reproduction is strictly prohibited.
Information is based on best available resources. Opinions reflect judgment at the time and are
Director: 63%
subject to change. Forrester®, Technographics®, Forrester Wave, RoleView, TechRadar, and Total
Economic Impact are trademarks of Forrester Research, Inc. All other trademarks are the property of
their respective companies. For additional information, go to forrester.com. [E-49506]

FORRESTER OPPORTUNITY SNAPSHOT: A CUSTOM STUDY COMMISSIONED BY CAPGEMINI | MARCH 2021 Note: Percentages may not total 100 because of rounding.
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