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    Activity Template

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    Phan Phương Thảo
    The document outlines quality standards and evaluation criteria for a restaurant that implemented tablets for customers to place and manage their orders. It includes questions that will be used in a survey to evaluate how the new tablet system has impacted customers' dining experience, including their ability to easily place orders, receive correct orders, and wait times. Response options for the survey questions are also provided and include scaled questions to rate satisfaction and experience, as well as multiple choice and open-ended questions.

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    © All Rights Reserved
    Download as XLSX, PDF, TXT or read online from Scribd

    Activity Template

    Uploaded by

    Phan Phương Thảo
    42 views5 pages
    The document outlines quality standards and evaluation criteria for a restaurant that implemented tablets for customers to place and manage their orders. It includes questions that will be used in a survey to evaluate how the new tablet system has impacted customers' dining experience, including their ability to easily place orders, receive correct orders, and wait times. Response options for the survey questions are also provided and include scaled questions to rate satisfaction and experience, as well as multiple choice and open-ended questions.

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    Activity-Template.xlsx

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    The document outlines quality standards and evaluation criteria for a restaurant that implemented tablets for customers to place and manage their orders. It includes questions that will be used in a survey to evaluate how the new tablet system has impacted customers' dining experience, including their ability to easily place orders, receive correct orders, and wait times. Response options for the survey questions are also provided and include scaled questions to rate satisfaction and experience, as well as multiple choice and open-ended questions.

    Copyright:

    © All Rights Reserved
    Download as XLSX, PDF, TXT or read online from Scribd
    Download as xlsx, pdf, or txt
    42 views5 pages

    Activity Template

    Uploaded by

    Phan Phương Thảo
    The document outlines quality standards and evaluation criteria for a restaurant that implemented tablets for customers to place and manage their orders. It includes questions that will be used in a survey to evaluate how the new tablet system has impacted customers' dining experience, including their ability to easily place orders, receive correct orders, and wait times. Response options for the survey questions are also provided and include scaled questions to rate satisfaction and experience, as well as multiple choice and open-ended questions.

    Copyright:

    © All Rights Reserved
    Download as XLSX, PDF, TXT or read online from Scribd
    Download as xlsx, pdf, or txt
    of 5
    At a glance
    Powered by AI
    The key takeaways are that the restaurant is trying to improve customer experience by implementing tablets for digital ordering and surveys. They are evaluating metrics like order accuracy, waiting times, and customer retention.

    The different types of survey questions used are scaled questions, yes/no questions, multiple choice questions and open-ended questions.

    The metrics being evaluated with the survey include customer satisfaction, ease of use of the tablets, accuracy of orders, waiting times and likelihood of customers recommending the restaurant.

    Survey Questions

    Quality Standards
    Criteria/Description Evaluation Questions

    Placing an order and delivering it to tfaster, more efficient experience with e

    Fast delivery checkout system onlineA one minuet check out or less?

    Less than 5 % report on customers


    Efficient experience use of tablet ?
    98% order accuracy , since customers
    Cutting down on incorrect orders have to confirm orders

    less than 10 minuets before customers


    Decrease customers waiting time are seated

    Increase customer retention in table by 5%


    Evaluation Indicators

    Were there intended outcomes?

    are customers having a better dinning


    experience with the tablets?

    are the tablets functioning properly?

    Which goals are being met?


    how quickly are customers learning
    how to navigate the tablets?

    guest who use the tablets recomend


    the resturant as friendly.

    98°/of the customers who used the


    tablet recieve correct order

    guestwith shorter waiting time less


    than 10 minutes return.
    Survey Question Question Type
    In the scale of 1 to 5 how would you grade your use of the
    new tablet? Scaled questions

    Which futures are the most valuable to you ? Multi choice


    questions

    how would you rate the accuracy of your order ?


    Scaled questions

    Is this your first time using a tablete in a resturant ?


    yes or no question

    How would you discribe you waiting time?


    Multi choice
    questions
    If you are to change one thing about our service what open-ended
    would it be? question

    What are you chances of telling your friends about your


    experience here? Multi choice
    questions

    How easy was it to place your order ?


    Scaled questions
    How would you rate your experience with our product or
    services today?
    Scaled questions
    Multi choice
    How often do you use our product or service? questions
    Which three of these [features/offerings/etc.] matter more
    to you when you use our product?  Multi choice
    questions

    How can we improve our customer service? open-ended


    question

    How would you rate our new product?


    Scaled questions

    Did you have any issue using our new product?


    yes or no question
    In the scale of 1 to 5 how would you grade your waiting at
    the table? pleaseant Scaled questions
    open-ended
    How long did your dinner take tonight? question
    Question Answer Options (depends on question type)
    Option #1 Option #2 Option #3
    Very Satisfied Somewhat satisfied Neither satisfied nor
    dissatisfied

    A B C

    Neither satisfied nor


    Very Satisfied Somewhat satisfied dissatisfied

    Yes No

    A B C

    Open ended

    A B C

    Neither satisfied nor


    Very Satisfied Somewhat satisfied dissatisfied

    Neither satisfied nor


    Very Satisfied Somewhat satisfied dissatisfied

    A B C

    A B C

    Open ended
    Neither satisfied nor
    Very Satisfied Somewhat satisfied dissatisfied

    Yes No

    Neither satisfied nor


    Very Satisfied 1 Somewhat satisfied dissatisfied
    Open ended
    ends on question type)
    Option #4 Option #5
    Somewhat dissatisfied Very dissatisfied

    D E

    Somewhat dissatisfied Very dissatisfied

    D E

    D E

    Somewhat dissatisfied Very dissatisfied

    Somewhat dissatisfied Very dissatisfied

    D E

    D E

    Somewhat dissatisfied Very dissatisfied

    Somewhat dissatisfied Very dissatisfied 5

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