Medical Claims Electronic Data Transfer Reference Manual: Ministry of Health and Long-Term Care

Medical Claims Electronic Data
Transfer Reference Manual
Ministry of Health and Long-Term Care
Version 1.0
September 2012
Medical Claims Electronic Data Transfer Reference Manual Table of Contents
Table of Contents
1 Introduction ................................................................................................................ 10
Overview of the MC EDT Service .............................................................................. 10
MC EDT Web User Interface (Web Page) .............................................................. 10
MC EDT Web Service ............................................................................................. 10
MC EDT Report/File Types ..................................................................................... 11
File Types Available For Upload ............................................................................. 11
Reports/Files Available For Download .................................................................... 12
Cut-Off Date for MC EDT OHIP Claim Submission ................................................ 13
MC EDT Inquiries ................................................................................................... 14
2 Registration Overview ................................................................................................ 16
3 Health Care Provider GO Secure Registration and MC EDT Enrolment Procedures

Registration ............................................................................................................... 22
3.1 Health Care Provider GO Secure Registration ........................................................ 22
3.1.1 GO Secure Registration and MC EDT Enrolment Checklists ............................ 23
3.1.2 GO Secure Register/Login – Start .................................................................... 25
3.1.3 GO Secure – Basic Information ........................................................................ 27
3.1.4 GO Secure – Security Information .................................................................... 29
3.1.5 GO Secure – Terms and Conditions of Use ...................................................... 32
3.1.6 GO Secure – Registration Complete ................................................................. 33
3.1.7 Email for Registration Confirmation .................................................................. 34
3.1.8 GO Secure - Email Confirmation ....................................................................... 35
3.1.9 GO Secure - Email Confirmation Success ........................................................ 36
3.1.10 Account Locked .............................................................................................. 37
3.1.11 Cancel Confirm ............................................................................................... 38
3.2 MC EDT Enrolment ............................................................................................... 39
3.2.1 MC EDT Enrolment - Start ................................................................................ 39
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3.2.2 New User .......................................................................................................... 40

3.2.3 New User – Unique IDs..................................................................................... 41
3.2.4 Migrating EDT User........................................................................................... 42
3.2.5 Migrating EDT User – Unique IDs ..................................................................... 43
3.2.6 Acceptable Use Policy ...................................................................................... 44
3.2.7 MC EDT Enrolment Confirmation ...................................................................... 45
3.2.8 GO Secure Login to Complete Confirmation ..................................................... 46
3.2.9 Health Care Provider Administration and MOHLTC Services ........................... 47
3.2.10 Cancel Confirmation........................................................................................ 49
3.3 Add Designee .......................................................................................................... 50
3.3.1 Add Designee Checklist .................................................................................... 50
3.3.2 GO Secure Sign in ............................................................................................ 52
3.3.4 Add Designee for First Time ............................................................................. 54
3.3.5 Add Additional Designees ................................................................................. 56
3.3.6 Add Designee Basic Information ....................................................................... 57
3.3.7 Designee Previously Authorized ...................................................................... 59
3.3.8 Designee Added ............................................................................................... 60
3.3.9 Designee List .................................................................................................... 62
3.3.10 Email to Provide Shared Secret to Designee .................................................. 64
3.4 Designee Maintenance............................................................................................ 65
3.4.1 Email Designee Confirmed Access ................................................................... 65
3.4.2 GO Secure Sign In ............................................................................................ 66
3.4.4 Authorize Permissions for a Designee .............................................................. 68
3.4.5 Assign Permissions to Designee ....................................................................... 70
3.4.6 Assign Permissions to Designee -Saved .......................................................... 72
3.4.7 Regenerate Shared Secret ............................................................................... 74
3.4.8 Regenerate Shared Secret - Reset ................................................................... 75
3.4.9 Revoke Designee .............................................................................................. 77
3.4.10 Revoke Designee Successful ......................................................................... 78
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4 Designee Registration and Acceptance ..................................................................... 80

4.1 Designee GO Secure Registration .......................................................................... 82
4.1.1 GO Secure Registration and Acceptance of Designation Checklist .................. 83
4.1.2 Designation Email Confirmation ........................................................................ 86
4.1.3 GO Secure Register/Login - Start ..................................................................... 91
4.1.8 Email for Registration Confirmation ................................................................ 100
4.1.9 GO Secure – Email Confirmation .................................................................... 102
4.1.10 GO Secure - Email Confirmation Success .................................................... 103
4.1.11 Account Locked ............................................................................................ 104
4.1.12 Cancel Confirm ............................................................................................. 105
4.2 Designee Accepts Authorization ........................................................................... 106
4.2.1 Designation Email Confirmation ...................................................................... 106
4.2.2 Designee GO Secure Sign In .......................................................................... 110
4.2.3 Designee Keys Shared Secret ........................................................................ 111
4.2.4 Accept/Reject Designation .............................................................................. 113
4.2.5 Reject Designation Confirmation ..................................................................... 114
4.2.7 Acceptable Use Policy .................................................................................... 116
4.2.8 Designee Confirmation.................................................................................... 118
4.2.9. Designee GO Secure Login - Confirmation .................................................... 120
4.2.10 Designee Administration and MOHLTC Services ......................................... 121
4.2.11 Cancel Confirmation...................................................................................... 122
4.2.12 Cancel Confirmation - Cancelled .................................................................. 123
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5 Using the MC EDT Web Page .................................................................................. 126

5.1 MC EDT Login ....................................................................................................... 126
5.1.1 GO Secure Login ............................................................................................ 126
5.1.2 Health Care Provider’s Administration and MOHLTC Services....................... 128
5.1.3 Designee’s Administration and MOHLTC Services ......................................... 129
5.1.4 MC EDT Web Page – Main Menu ............................................................... 130
5.1.5 Account Locked .......................................................................................... 132
5.2 File Upload ............................................................................................................ 133
5.2.1. MC EDT Web Page - Main Menu................................................................ 133
5.2.2 Select Billing Number, File and File Type ................................................... 135
5.2.3 File Upload - Success ..................................................................................... 138
5.2.4 File Upload Errors .......................................................................................... 140
5.3 Report/File Download ............................................................................................ 142
5.3.1. MC EDT Web Page - Main Menu ................................................................... 143
5.3.2 Select Billing Number ...................................................................................... 145
5.3.3 List of Reports/Files ........................................................................................ 147
5.3.5 Save Report/File ............................................................................................. 150
5.3.6 Download Complete ........................................................................................ 151
5.3.7 Download Successful ...................................................................................... 152
5.3.8 Report/File Download Errors .......................................................................... 154
6 Forgot Your ID or Password? ................................................................................... 157

6.1.1 GO Secure Login ............................................................................................ 157
6.1.2 Password Recovery – Enter ID ....................................................................... 158
6.1.3 Password Recovery – Security Questions ...................................................... 159
6.1.4 New Password Completed .............................................................................. 161
6.1.5 GO Secure ID Recovery – Enter ID ................................................................ 162
6.1.6 GO Secure ID Recovered ............................................................................... 163
6.1.7 Custom GO Secure ID Email Notification........................................................ 166
6.1.8 Cancel Confirm ............................................................................................... 168
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7 GO Secure Profile Update........................................................................................ 170

7.1.1 GO Secure Login ............................................................................................ 171
7.1.2 Health Care Provider Administration and MOHLTC Services ......................... 172
7.1.3 Designee Administration and MOHLTC Services ........................................... 173
7.1.4 Current GO Secure Profile .............................................................................. 174
7.1.5 Change Password ........................................................................................... 176
7.1.6 Security Questions & Answers ........................................................................ 178
7.1.7 Change Current Security Questions and Answers .......................................... 179
7.1.8 Display GO Secure Roles ............................................................................... 183
8 Technical Requirements........................................................................................... 186

Technical Specifications .......................................................................................... 187
9 Conformance Testing ............................................................................................... 190

Conformance Testing Steps for Vendors ................................................................. 190
10 Frequently Asked Questions .................................................................................. 194

General .................................................................................................................... 194
Using MC EDT ......................................................................................................... 194
Contact .................................................................................................................... 196
11 Appendix A Error Messages................................................................................... 198

Appendix A – Error Messages ................................................................................. 199
3.1.2 Health Care Provider GO Secure Register/Login - Start .............................. 199
3.1.3 GO Secure Login - Registration Step 1 of 2................................................. 199
3.1.4 GO Secure Login – Registration Step 2 of 2 ................................................ 200
3.1.8 GO Secure –Email confirmation .................................................................. 203
3.2.1 Health Care Provider MC EDT Enrolment - Start......................................... 203
3.2.3 Identification – New User ............................................................................. 203
3.2.5 Identification – Migrating EDT User ............................................................. 204
3.2.8 GO Secure Login to Complete Confirmation................................................ 204
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3.2.9 Health Care Provider Administration and MOHLTC Services ...................... 204
3.3.2 GO Secure Sign in ....................................................................................... 205
3.3.6 Designee Details.......................................................................................... 205
3.4.2 GO Secure Sign in ....................................................................................... 205
3.4.5 Designee Permissions ................................................................................. 205
4.1.3 Designee - GO Secure Register/Login - Start .............................................. 206
4.1.4 Designee - GO Secure Login - Registration Step 1 of 2 .............................. 206
4.1.5 Designee - GO Secure Login - Registration Step 1 of 2 ............................. 206
4.1.7 Designee - GO Secure Email Confirmation ................................................. 206
4.2.2 Designee- GO Secure Register/Login - Start ............................................... 206
4.2.3 Designee Enrolment .................................................................................... 206
4.2.9 Designee - GO Secure Login - Confirmation ............................................... 207
5.2.2 Upload ......................................................................................................... 207
5.3.8 Download ..................................................................................................... 207
6.1.2 Forget Password - Password Recovery – Enter ID...................................... 208
6.1.3 Forget Password - Password Recovery - Security Questions...................... 208
7.1.1 GO Secure Login ......................................................................................... 209
7.1.4 GO Secure Login - Your Profile ................................................................... 209
7.1.5 Security Information – Change Password .................................................... 210
7.1.6 Security Information - Security Qs and As ................................................... 210
12 Appendix B Glossary .............................................................................................. 212

12 Appendix B – Glossary........................................................................................ 213
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Section 1
Introduction
1
Medical Claims Electronic Data Transfer Reference Manual Introduction
Section 1
1 Introduction ................................................................................................................ 10
Overview of the MC EDT Service .............................................................................. 10
MC EDT Web User Interface (Web Page) .............................................................. 10
MC EDT Web Service ............................................................................................. 10
MC EDT Report/File Types ..................................................................................... 11
File Types Available For Upload ............................................................................. 11
Reports/Files Available For Download .................................................................... 12
Cut-Off Date for MC EDT OHIP Claim Submission ................................................ 13
MC EDT Inquiries ................................................................................................... 14
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1 Introduction
This document replaces all prior documents relating to Electronic Data Transfer.
The Ministry of Health and Long-Term Care (MOHLTC) (referred to in this manual as
the ministry), Medical Claims Electronic Data Transfer (MC EDT) service is a secure
method of transferring electronic files to and from an authorized MC EDT user and the
ministry. It is compliant with the Government of Ontario Information Technology
Standards and the Personal Health Information and Protection Act for the handling of
personal health information.
The MC EDT service is available seven days a week on a 24 hour basis with the
exception of weekly scheduled system maintenance, Sunday mornings between the
hours of 1:00 am to 5:00 am and Wednesday mornings between the hours of 5:00
am to 8:00 am.
Note: Vendors must ensure that any automated MC EDT access is able to
accommodate a system’s non-response during these maintenance
periods.
Overview of the MC EDT Service

The MC EDT service is a web enabled service that can be accessed using an Internet
connection. Screen display may vary depending on your Internet browser. There
are two (2) ways to use this service, a manual web page and an automated web
service.
MC EDT Web User Interface (Web Page)
The web page is a simple web user interface for health care providers that do not have
an automated system. This interface provides the basic upload and download functions
to submit and retrieve files one at a time.
It is best suited for users who do not have integrated billing software or Electronic
Medical Record (EMR) systems.
The web page is not intended for use with automated programs or scripts. Attempts to
automate web page functions are strongly discouraged since the user interface is
subject to change without notice and the ministry is unable to support applications that
are sensitive to the layout of MC EDT screens.
MC EDT Web Service
The web service is a web user interface that allows Electronic Medical Records (EMR)
systems or integrated billing software to provide automated interfaces to initiate multiple
concurrent uploads and downloads.
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Specialized software will be required to use the web service. Contact your vendor and
refer to Section 8, Technical Specifications and Section 9, Conformance Testing.
MC EDT Report/File Types
The following report/file types for upload and download are used by both the MC
EDT Web Service and MC EDT Web Page.
File Types Available For Upload
1. OHIP Medical Claim Files
The Technical Specifications Interface to Health Care Systems manual outlines the
way in which claim data must be formatted for the ministry to process and for the
receipt of claim files. Specifications are technical and are intended to be used by a
vendor or IT technical support to ensure the data coming to and from the ministry is
in a format the MC EDT service can receive/send. The manual is located on the
ministry’s website at:
http://www.health.gov.on.ca/english/providers/pub/ohip/tech_specific/tech_specific_
mn.html
The ministry recommends daily submission of claims which will ensure early
processing of medical claim files and quick return notification from the ministry of
any rejected claims. It is recommended that batches of medical claims be
maintained at a manageable size for your operation to ensure your ease in
reconciliation.
2. Stale Dated Claim Files
In accordance with the Health Insurance Act, all claims must be submitted within six
months of the date of service. Claims submitted more than six months following the
date of service must be submitted as a stale dated file. Single claims can be
submitted with other claim files but must be identified using the manual review
indicator. Supporting documentation must be faxed to your local claims services
processing office.
Refer to Section 5.2 File Upload.
3. Overnight Batch Eligibility Checking
The Overnight Batch Eligibility Checking (OBEC) application is one of the methods
available to access the Health Card Validation (HCV) system. OBEC enables health
care providers to verify the eligibility/status of a patient’s health number/version code
before a health service is provided. Eligibility is verified against the ministry’s
database based on the date the file was submitted and a response file is returned to
the user the next business day. OBEC helps to reduce eligibility and version code
claim rejects. OBEC does not provide the correct health number or version code.
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A formatted file of health numbers/version codes is sent to the ministry for

processing. There is a limit of 50,000 records per file. Refer to the Health Card
Validation (HCV) Reference Manual for a list of the response codes. The HCV
Reference Manual is located on the ministry’s website at:
http://www.health.gov.on.ca/english/providers/pub/ohip/ohipvalid_manual/ohipvalid_
manual.pdf
Reports/Files Available For Download
1. Remittance Advice Report
This report is a monthly statement of approved claims. It is normally delivered within

the first week of the month. The RA is produced during a three-to-four day period at
the end of the month and is delivered when month-end processing is completed.
2. Group Split Remittance Advice Report
This report is only available to individual physicians within a Family Health Network
(FHN) or Family Health Organization (FHO) for reconciliation of their own claims.
3. File Reject Report
This report notifies you if the ministry has rejected an entire claims file. It is normally
sent within a few hours of the claim file submission. This means the file has been
transferred correctly but the file does not meet current ministry technical
specifications.
4. Batch Edit Report
This report is normally sent within 24 hours of the claim file submission. This is your
receipt that the ministry received your file; however, it does not guarantee payment
of the submitted claims. If claims are uploaded on a weekend, holiday or at month-
end, the Batch Edit Report is delivered on the next claims processing day.
5. Error Report
This report provides a list of rejected claims and the appropriate error codes for each
claim. It is normally sent within 48 hours of claim file submission. If claims are
uploaded on a weekend, holiday or at month-end, the Error Report is delivered at
the end of the next claims processing day.
6. Group Split Error Report
This report provides a list of rejected claims and the appropriate error codes for each
claim. It is only available to physicians affiliated with a FHN or FHO.
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7. OBEC Response Report
Overnight Batch Edit Checking (OBEC) files received by the ministry by 4:00 pm are
processed overnight and the Response Report is sent by 7:00 am the following
morning.
8. Primary Care Reports
These reports are delivered to registered primary care physicians and groups within
the first week of the month. These reports include:
• Enrolment & Consent Summary Report is a summary of patient enrolment

activity to date.
• Enrolment & Consent Outside Use Report (Patients with Signed Consent)
details outside use details for each physician within a specific primary care
group.
9. Governance Reports
The Academic Health Sciences Centre (AHSC) Governance Reports and the
Northern Specialist Alternate Payment Plan (NSAPP) Governance Reports are
generated monthly and sent to the user ID generated for the governance at time of
registration.
10. General Communication
General Communication (GCM) files replace the current EDT Bulletin Board. These
files are communication specific to the MC EDT service (e.g. planned outage, claims
information). It is important to remember to review your downloaded files regularly
to ensure you do not miss important ministry communications with file type GCM. If
you have automated software you may want to discuss this with your vendor.
Files sent to you by the ministry will be available for download for up to six (6)
months from the date of creation. Files can be downloaded multiple times during
this period.
Cut-Off Date for MC EDT OHIP Claim Submission
The ministry operates on a monthly billing cycle. Claims received by the 18th of the
month will typically be processed for payment by the 15th of the following month.
When the 18th falls on a weekend or holiday, the deadline will be extended to the
next business day. MC EDT claims received after the 18th will be processed for
payment on a best effort basis and may not be processed until the next billing cycle.
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MC EDT Inquiries
For inquiries regarding MC EDT information contained in this manual please contact
the Service Support Contact Centre (SSCC) at:
1-800 262-6524
The desk is staffed from 8:00 am until 5:00 pm, Monday to Friday and your inquiry
will be escalated to appropriate ministry staff. After business hours an answering
service is available and your call will be returned the following business day.
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Section 2
Registration Overview
2
Medical Claims Electronic Data Transfer Reference Manual Registration Overview
Section 2
2 Registration Overview .............................................................................................. 167
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2 Registration Overview
In order to submit files using the Medical Claims Electronic Data Transfer (MC EDT)
service, health care providers must:
• Have an OHIP billing number. To register for an OHIP billing number select on
the following link to access the necessary form;
http://www.health.gov.on.ca/en/pro/forms/ohip_fm.aspx
• Receive a letter from the ministry which includes but is not limited to information
to register for a GO Secure account and enrol in ministry services;
• Register for a GO Secure account. Refer to Section 3.1;
• Enrol in MC EDT. Refer to Section 3.2; and
• Optionally, designate individuals who act on your behalf to submit and retrieve
files to/from the ministry. Refer to Section 3.3.
TIPS
• All health care providers who register for or have a billing number are eligible for
access to the MC EDT and Health Card Validation services. Refer to Health Card
Validation Reference Manual for additional information on these services.
• To access the MC EDT service, all health care providers must register online for
a GO Secure account and enrol for MCEDT. This is a one time process.
• Health care providers must have a separate and unique email account to
register for a GO Secure account. Refer to Section 3.1.
• A member of a group must be selected to represent the group. The

representative must then register for a group GO Secure account and enrol
the group for MC EDT. The representative of the group must have a separate
and unique email account to register the group for a GO Secure account (Refer
to Section 3.1). The group representative may designate MC EDT permissions to
staff and other physicians in the group if applicable. The group will receive a
letter from the ministry with the necessary information to complete the
registration and enrolment.
• If the health care provider is an affiliate of a group and only bills under the group
billing number (and does not bill using an individual or solo billing number) they
are not required to set up an individual GO Secure account unless they require
access to group reports as a designee.
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• A designee must also register for their own GO Secure account. Designees
must have a separate and unique email account to register for a GO Secure
Account. Designees have access to authorized files but can not authorize other
designate accounts.
• Health care providers have the online ability on a self-service basis to:
• change their GO Secure password, refer to Section 7.1.5;
• grant, modify and/or revoke designee access permissions, refer to Section

3.4; and
• regenerate an expired “shared secret” that is provided to a health care

provider for a designee to use to accept your designation, refer to Section 3.4.
• Designees have the online ability on a self-service basis to change their GO

Secure password, refer to Section 7.
Under The Personal Health Information and Protection Act (PHIPA) the health
information custodian (HIC) is responsible for the protection of personal information and
is accountable for anyone accessing that information. Only a health information
custodian may designate individuals (e.g. administrative staff; a Billing Agent; and/or
another Health Care Provider) to act on their behalf by granting permission to submit
files and/or to view reports from the ministry. It is the health care provider’s
responsibility to identify and authenticate those individuals they want to assign
designate accounts.
As per the online GO Secure Terms and Conditions and the MC EDT Acceptable Use
Policy, account information including the ID and password must not be shared. Refer to
Section 3.1 and 3.2 for detailed registration and enrolment procedures.
For inquiries regarding MC EDT information contained in this manual please contact the
Service Support Contact Centre (SSCC) at:
1-800 262-6524
The desk is staffed from 8:00 am until 5:00 pm, Monday to Friday and your inquiry
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Section 3
Health Care Provider GO Secure Registration
and MC EDT Enrolment Procedures
3
Medical Claims Electronic Health Care Provider Registration
Data Transfer Reference Manual and Acceptance
Section 3
3 Health Care Provider GO Secure Registration and MC EDT Enrolment Procedures
Registration ............................................................................................................... 22
3.1 Health Care Provider GO Secure Registration ........................................................ 22
3.1.1 GO Secure Registration and MC EDT Enrolment Checklists ............................ 23
3.1.2 GO Secure Register/Login – Start .................................................................... 25
3.1.7 Email for Registration Confirmation .................................................................. 34
3.1.8 GO Secure - Email Confirmation ....................................................................... 35
3.1.9 GO Secure - Email Confirmation Success ........................................................ 36
3.1.10 Account Locked .............................................................................................. 37
3.1.11 Cancel Confirm ............................................................................................... 38
3.2 MC EDT Enrolment ............................................................................................... 39
3.2.1 MC EDT Enrolment - Start ................................................................................ 39
3.2.2 New User .......................................................................................................... 40
3.2.3 New User – Unique IDs..................................................................................... 41
3.2.4 Migrating EDT User........................................................................................... 42
3.2.5 Migrating EDT User – Unique IDs ..................................................................... 43
3.2.6 Acceptable Use Policy ...................................................................................... 44
3.2.7 MC EDT Enrolment Confirmation ...................................................................... 45
3.2.8 GO Secure Login to Complete Confirmation ..................................................... 46
3.2.10 Cancel Confirmation........................................................................................ 49
3.3 Add Designee .......................................................................................................... 50
3.3.1 Add Designee Checklist .................................................................................... 50
3.3.2 GO Secure Sign in ............................................................................................ 52
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3.3.4 Add Designee for First Time ............................................................................. 54

3.3.5 Add Additional Designees ................................................................................. 56
3.3.6 Add Designee Basic Information ....................................................................... 57
3.3.7 Designee Previously Authorized ...................................................................... 59
3.3.8 Designee Added ............................................................................................... 60
3.3.9 Designee List .................................................................................................... 62
3.3.10 Email to Provide Shared Secret to Designee .................................................. 64
3.4 Designee Maintenance............................................................................................ 65
3.4.1 Email Designee Confirmed Access ................................................................... 65
3.4.2 GO Secure Sign In ............................................................................................ 66
3.4.4 Authorize Permissions for a Designee .............................................................. 68
3.4.5 Assign Permissions to Designee ....................................................................... 70
3.4.6 Assign Permissions to Designee -Saved .......................................................... 72
3.4.7 Regenerate Shared Secret ............................................................................... 74
3.4.8 Regenerate Shared Secret - Reset ................................................................... 75
3.4.9 Revoke Designee .............................................................................................. 77
3.4.10 Revoke Designee Successful ......................................................................... 78
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3 Health Care Provider GO Secure Registration and MC EDT

Enrolment Procedures Registration
3.1 Health Care Provider GO Secure Registration
This section is used by health care providers to register one-time only for a GO Secure
account using the following link:
https://www.edt.health.gov.on.ca
The following identifies various ways health care will use the GO Secure Login screen
throughout the process of the registration for your GO Secure account and the
enrolment and use of MC EDT:
• Registration for the first time user. Refer to Section 3.1.2.
• Confirmation of their email. Refer to Section 3.1.8.
• Enrolment for MC EDT services. Refer to Section 3.2.
• Add a designee. Refer to Section 3.3.
• Designee maintenance. Refer to Section 3.4.
• Use the MC EDT Web Page (refer to Section 5) or use the MC EDT Web
Service.
• Forget your GO Secure ID and /or password. Refer to Section 6.
• GO Secure profile maintenance. Refer to Section 7.
The following checklist provides a summary of steps required by the health care
provider to register for their GO Secure account and enrol for MC EDT.
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3.1.1 GO Secure Registration and MC EDT Enrolment Checklists

Note: You will be required to open and close your Internet browser several
times during the process of registering for the GO Secure account and
enrolling for MC EDT. You can not have other Internet items open at
the same time.
Receive letter from the ministry.
Copy the link in the ministry letter https://www.edt.health.gov.on.ca and close

your Internet browser if it is currently open by selecting the in the upper
right corner of the screen.
Reopen your Internet browser and use the copied link to navigate to the GO
Secure Login screen.
Register Now for GO Secure account. Refer to Section 3.1.2 to 3.1.6.
Close your Internet browser.
Reopen your Internet browser and check your email.
Receive email subject: “GO Secure Login – Registration Confirmation”

requesting email confirmation. Refer to Section 3.1.7.
Copy the link in the “Registration Confirmation” email.
Logout of your email and close your Internet browser
Confirm your email account by signing in with your GO Secure ID and password.
Refer to Section 3.1.8.
You have completed the registration for your GO Secure account.
Logout and close your Internet browser. For email confirmation Refer to
Section 3.1.9.
Reopen your Internet browser and use the copied link from your ministry letter
to navigate to GO Secure Login screen.
Enrol for MC EDT by signing in with your GO Secure ID and password and use
the “Unique Identifiers” provided in the ministry letter. Refer to Section 3.2.1.
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Confirm the enrolment for MC EDT by selecting the text link indicated on the
screen to navigate to the GO Secure Login screen again.
Sign in with your GO Secure ID and password to navigate to the Administration

and MOHLTC Services page. Refer to Section 3.2.8.
You have completed the enrolment for MC EDT.
At the health care provider “Administration and MOHLTC Services” screen the
health care provider has the following options. Refer to Section 3.2.9.
a) Upload or download files/reports, select “MC EDT Service”. Refer Section 5.
b) Add a designee (optional), select “Designee Maintenance”. Refer to Section

3.3.
c) Authorize permissions to designee, select “Designee Maintenance”. Refer to

Section 3.4.
d) Regenerate expired “shared secret” for a designee, select “Designee

Maintenance”. Refer to Section 3.4.
e) Revoke a designee, select “Designee Maintenance”. Refer to Section 3.4.
f) Maintain your GO Secure account, select “GO Secure Profile”. Refer to

Section 7.
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3.1.2 GO Secure Register/Login – Start
INSTRUCTIONS:
First time user registration:
Copy the following link from your ministry letter into your Internet browser to navigate to
the GO Secure Login screen:
• Select the “Register Now” button to navigate to the Registration: Step 1 of 2

screen. Refer to Section 3.1.3.
Already registered for a GO Secure Account and have to complete enrolment for MC
EDT services:
Copy the following link from your ministry letter into your Internet browser to navigate to
the GO Secure Login screen:
• Key in your GO Secure ID and password.
• Select the “Sign In” button to navigate to the Identification screen. Refer to
Section 3.2.2.
Already registered for a GO Secure Account and enrolled for MC EDT services and
want to use the MC EDT service or maintain your designees or your GO Secure
Account:
Copy the following link into your Internet browser to navigate to the GO Secure Login
screen:
• Select the “Sign In” button to navigate to the Administration and MOHLTC
Services screen. Refer to Section 3.2.9.
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TIPS
• If you have already created a GO Secure ID, but forgot your password, or want
to create a new password select the text, “Forget your ID or password?” to
navigate to the Password Recovery – Enter ID screen. Refer to Section 6.
• If you have already created a GO Secure ID, but forgot your GO Secure ID,
select the text, “Forget your ID or password?” to navigate to the Password
Recovery – Enter ID screen. Select the text, “Forgot your GO Secure ID”. Refer
to Section 6.
• Your password will expire in 120 days. You will receive an email eight (8) days in
advance advising you of the expiry date and includes a link for you to create a
new password. Refer to Section 6.
• Your session will time-out if there is no activity in 45 minutes.
• After five (5) consecutive failed attempts, you will be locked out for 30 minutes.
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3.1.3 GO Secure – Basic Information
INSTRUCTIONS:
• Key in your first name, last name and email account.
• The “Display Name” field is auto-populated with your first and last name.
• Select the “Next>“ button and you will be navigated to the second step of the
registration process, the Registration: Step 2 of 2 screen. Refer to Section 3.1.4.
OPTIONS:
• To cancel this activity, select the “Cancel” button and a “Cancel Confirm”
dialogue box will be displayed. Refer to Section 3.1.11.
OR
• You may overwrite the “Display Name” field to create a unique “Display Name”
which must have a minimum of four characters.
OR
• To read the authorization to collection personal information and the contact
information for questions about the collection of personal information, select the
“Notice of Collection” button at the top right hand side of the screen.
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TIPS:
• Registration for a GO Secure account is a one-time only process using your
email account as a GO Secure ID.
• Your email account must be unique for each registration if applicable. For
example:
• If you submit claims and receive reports as a solo provider then you must
register as a solo provider using a unique email account. Refer to Section 2
Registration.
• If you are the representative of a group and are registering the group, you
must use a separate and unique email account for the group registration.
Refer to Section 2 Registration.
• The “Email” field must not contain any of the following special characters:
Space “ ( ) , : ; < > & [ \ ]
• The “Email” field must not contain: @ontario.ca
• The “Middle Name” is optional.
• The “Display Name” is a standard field and is used for informational purposes
only.
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3.1.4 GO Secure – Security Information
Note: The system will auto-populate the “GO Secure ID” field with the email
account that you keyed in the Registration: Step 1 of 2 screen.
INSTRUCTIONS:
• Create a “Password” that meets the password policy outlined on the right side of
the screen. Refer to TIPS on the following page for details.
• Re-key the same password.
• Select three different “Challenge Questions” and answer the three questions.
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• Challenge Question Answers:
• Cannot be the same as the questions;
• Must be at least three (3) characters long; and
• Will not be stored on the system as case sensitive.
• To continue with your registration, select the “Register” button and you will be
navigated to the GO Secure Login Terms and Conditions of Use screen. Refer to
Section 3.1.5.
OPTIONS:
OR
• To start over again at the previous screen, select the “Back” button. Refer to
Section 3.1.3.
OR
• You may overwrite the email account to create a unique “GO Secure ID” that
meets GO Secure ID policy. Refer to TIPS below.
TIPS:
• If you are not using the default “GO Secure ID” (your email account), then it
must:
• Be unique
• Start with a letter;
• Contain eight (8) or more characters (letters, digits, and symbols and;
• Not contain spaces.
• The “Password” must:
• Not match or contain the “First Name”;
• Not match or contain the “Last Name”;
• Not match or contain the “GO Secure ID”;
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• Contain eight (8) to 16 characters;
• First character must be a letter;
• At least one lowercase letter;
• At least one uppercase letters;
• At least one number;
• At least one special character such as:

!@#%
• Not repeat a letter three (3) times or more;
• Not be re-used for up to eight (8) occurrences; and
• Match the confirm password.
• “Password” characters will not be displayed as they are keyed.
• “Confirm Password” characters will not be displayed as they are keyed.
advance advising you of the expiry date and a link to create a new password.
Refer to Section 7.
• You must select three different Challenge Questions:
• Can not be the same as the questions;
• Keep a record of your challenge questions and answers. You will need to answer
these correctly when you change your password every 120 days.
• After five (5) consecutive failed attempts, to select and answer questions you will
be locked out for 30 minutes. Refer to Section 3.1.10.
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3.1.5 GO Secure – Terms and Conditions of Use
INSTRUCTIONS:
• To indicate that you read and agree to the terms and conditions of use, select the
“Accept” button. Refer to Section 3.1.6.
OPTIONS:
TIPS:
• You are responsible for password management and confidentiality of your GO
Secure ID and password.
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3.1.6 GO Secure – Registration Complete
You have registered your GO Secure account. You must now confirm your email.
INSTRUCTIONS:
• Close your Internet browser.
• To complete the registration process, reopen your Internet to check your email
with subject: “GO Secure Login Registration Confirmation”. Refer to Section
3.1.7.
TIPS:
• Confirm your email within the next seven (7) days of receiving the email, to
prevent your GO Secure ID from being deactivated.
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3.1.7 Email for Registration Confirmation
From: GO Secure Login <[email protected]>

To: your email <[email protected]>
Sent: Thursday, August 2, 2012 11:17:57 AM
Subject: GO Secure Login - Registration Confirmation
Hello and welcome to GO Secure Login.

Your GO Secure ID is [email protected]
It is important that you confirm your GO Secure email address by
selecting the link below and log in with your GO Secure ID and
password.
< LINK >
Please complete this process within 7 days, or your GO Secure

Login will be de-activated.
Thank You
INSTRUCTIONS:
• To confirm your email, copy the link the email (as shown above) and close your
Internet browser.
• Open your Internet browser and use the copied link to navigate to the GO
Secure Login screen. Refer to Section 3.1.8.
OPTIONS:
• If you overwrote the system generated GO Secure ID (your email account)
and created your own unique GO Secure ID, you will receive a sample email
similar to the one above. Repeat the instruction above.
TIPS:
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3.1.8 GO Secure - Email Confirmation
INSTRUCTIONS:
• To confirm your email, key your GO Secure ID and password.
• Select the “Sign In” button and you will be navigated to the GO Secure Login –
Email Validation screen. Refer to Section 3.1.9.
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3.1.9 GO Secure - Email Confirmation Success
Your email is confirmed and you have completed the registration for your GO
Secure account.
Now you must complete your enrolment for MC EDT.
INSTRUCTIONS:
• Select the text “Logout” in the top right corner of the screen and a GO Secure
Login screen will be displayed.
• Do NOT use the GO Secure Login screen displayed after logging out.
• To enrol for MC EDT, open your Internet browser and use the link from your
ministry letter to navigate to the correct GO Secure Login screen. Refer to
Section 3.2.
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3.1.10 Account Locked
INSTRUCTIONS:
• After five (5) consecutive failed attempts to log on, you will be locked out for 30
minutes.
• If the problem appears to be with your password, select the text “password
recovery” and you will be navigated to the Password Recovery – Enter ID screen.
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3.1.11 Cancel Confirm
INSTRUCTIONS:
• To cancel the activity you are doing, select the “OK” button and you will be
navigated to the GO Secure Login screen. Refer to Section 3.1.2.
OPTIONS:
• To return to the screen at which you selected cancel, select the “Cancel” button.
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3.2 MC EDT Enrolment
This section is only used by the health care provider after completing the GO Secure
registration, and confirming their email.
To complete your MC EDT enrolment, copy the link from your ministry letter, into
your Internet browser to navigate to the GO Secure Login screen.
3.2.1 MC EDT Enrolment - Start
INSTRUCTIONS:
• Key in your “GO Secure ID” and “Password”.
• Select the “Sign In” button to navigate to the Identification screen. Refer to
Section 3.2.2.
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3.2.2 New User
INSTRUCTIONS:
• If you have never had an EDT account, select “New User” from the drop down
menu.
• To continue, select the “Continue” button to navigate to the Identification – New

User screen. Refer to Section 3.2.3.
OPTIONS:
• If you have an existing EDT account, refer to Section 3.2.4.
OR
• To cancel the activity, select the “Cancel” button to navigate to the Cancel
Confirmation screen. Refer to Section 3.2.10.
OR
• Select the text “Logout” in the top right corner of the screen to navigate to the GO
Secure Login screen. Close your Internet browser.
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3.2.3 New User – Unique IDs
Note: Refer to your ministry letter for your Unique IDs.
INSTRUCTIONS:
• Key in Unique ID #1 and Unique ID #2.
• To continue, select the “Continue” button to navigate to the Acceptable Use

Policy screen. Refer to Section 3.2.6.
OPTIONS
• To cancel this activity, select the “Cancel” button to navigate to the Cancel
OR
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3.2.4 Migrating EDT User
INSTRUCTIONS:
• If you have an existing EDT account, select “Migrating EDT User” from the
drop down menu.
• To continue, select the “Continue” button to navigate to the Identification –

Migrating EDT User screen. Refer to Section 3.2.5.
OPTIONS:
OR
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3.2.5 Migrating EDT User – Unique IDs
Note: Refer to your ministry letter for your Unique IDs.
INSTRUCTIONS:
• Key in Unique ID #1, Unique ID #2 and Unique ID #3.
• To continue, select the “Continue” button to navigate to the Acceptable Use

Policy for Electronic Business Services screen. Refer to Section 3.2.6.
OPTIONS
OR
Secure Login screen. Close your internet browser.
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3.2.6 Acceptable Use Policy
INSTRUCTIONS:
• To indicate that you have read and agree to the Acceptable Use Policy, select
the “Accept” button to navigate to the Success screen. Refer to Section 3.2.7.
OPTIONS:
• If you do not want to enrol for MC EDT, select the “Do Not Accept” button to
navigate back to the Identification screen. Refer to Section 3.2.2 (New User) or
3.2.4 (Migrating EDT User).
OR
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TIPS:
• You are NOT enrolled in MC EDT unless you select the “Accept” button.
3.2.7 MC EDT Enrolment Confirmation
Your access role to MC EDT has been successful.
INSTRUCTIONS:
• To confirm your enrolment, select the text “Administration and MOHLTC

Services” to be logged out and navigated to the GO Secure Login screen. Refer
to Section 3.2.8.
OPTIONS:
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3.2.8 GO Secure Login to Complete Confirmation
INSTRUCTIONS:
• To complete the confirmation, key in your GO Secure ID and password and

select the “Sign In” button. Refer to Section 3.2.9.
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3.2.9 Health Care Provider Administration and MOHLTC Services
You have confirmed and completed your enrolment.
INSTRUCTIONS:
• Now that you completed the one-time process of registration and enrolment, in
the future you will use the link:
to navigate to the GO Secure Login screen and sign in with your GO Secure ID
and password to navigate to the health care provider Administration and
MOHLTC Services screen.
The Administration and MOHLTC Services screen offers the health care provider
access to various functions:
• To use the MC EDT Web Page, select the text “MC EDT Service
(Upload/Download)”. Refer to Section 5.
OR
• To add a designee, select the text “Designee Maintenance (Add, Remove,

Update). Refer to Section 3.3.
OR
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• To authorize designee permissions, select the text “Designee Maintenance (Add,

Remove, Update). Refer to Section 3.4.
OR
• To regenerate a “shared secret”, select the text “Designee Maintenance (Add,

OR
• To revoke a designee, select the text “Designee Maintenance (Add, Remove,

Update). Refer to Section 3.4.
OR
• To maintain your GO Secure account, select the text “GO Secure Profile
(Change Password, Email, etc)”. Refer to Section 7.
OPTIONS:
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3.2.10 Cancel Confirmation
INSTRUCTIONS:
• To cancel this activity, select the “Confirm Cancel” button to navigate back to the
Identification screen. Refer to Section 3.2.2 (New User) or Section 3.2.4
(Migrating EDT User).
OPTIONS:
• To navigate back to the screen at which you selected cancel, select the “Resume
Process” button.
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3.3 Add Designee
This section can be used by the health care provider to OPTIONALLY add a
designee(s). You may designate individuals such as staff or billing agents, to act on
your behalf to submit and retrieve files to/from the ministry.
A designee must have their own GO Secure account and you must authorize
permissions for them to upload and download on your behalf.
The following checklist provides a summary of steps required by the health care
provider to use the OPTION to add a designee and authorize their permissions.
3.3.1 Add Designee Checklist

Note: You will be required to open and close your Internet browser several times
during the process of adding a designee. You cannot have other Internet
items open at the same time.
Ask your designee to provide you with their email address, to use to add them as
a designee.
Logout and close your Internet browser.
Reopen your Internet browser and copy the link:

https://www.edt.health.gov.on.ca into your Internet browser to navigate to the
GO Secure Login screen.

and MOHLTC Services screen.
From the Administration and MOHLTC Services screen, select text option
Designee Maintenance (Add, Remove, Update). Refer to Section 3.3.3.
At the Designated Accounts screen, select the “Add Designees” button to add the
designee. Refer to Section 3.3.4 to 3.3.9.
You have completed adding your designee. Your designee must accept the
designation and you must authorize their permissions in order for them to
use the MC EDT by completing the following steps.
Logout and close your Internet browser. Refer to Section 3.3.9.
Reopen your Internet browser and check your email with subject: “Designate
Shared Secret/Désignation d’un secret partagé” which includes the system
generated “shared secret” to provide to your designee to use. Refer to Section
3.3.10.
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Logout of your email and Close your Internet browser. If you are SHARING a
computer let your designee use the computer to check their email account to
retrieve email with subject “Access created/Accès créé”. This includes a link
for the designee to use to register for their own GO Secure account and use the
“shared secret” you provided for them to use to accept the designation. Refer to
Section 4.1.
If your designee has previously been designated by any health care
provider and already has a GO Secure account, they will receive the email with
the subject “Please Confirm Designated Access/S’il vous plaît confirmer
l’accès désigné”. This includes a link for the designee to use to accept the
designation.
Your designee will notify you that they have completed their registration and
acceptance. You must authorize permissions to your designee to access your
files and reports. Refer to Section 3.4.
Reopen your Internet browser and check your email with subject “Designate has
confirmed access”. Refer to Section 3.4.
Copy the link in the email “Designate has confirmed access”.
and MOHLTC Services screen. Refer to Section 3.4.2.
From the Administration and MOHLTC Services screen, select option Designee
Maintenance (Add, Remove, Update). Refer to Section 3.4.3.
From the Designated Accounts screen, select the text MCEDT beside the
designee you want to authorize permissions for and navigate to the Designate
Permissions screen. Refer to Section 3.4.4.
From the Designate Permissions screen, select the specific files and reports you
want your designee to upload and download. Refer to Section 3.4.5 to 3.4.6.
You have completed authorizing permissions to your designee.
Logout now and close your Internet browser.
Notify your designee that you have authorized permissions to them (they can use
the link in their email subject “Access created/Accès créé”) to sign in at the GO
Secure Login screen to navigate to the designee Administration and MOHLTC
Services to upload and download your files. Refer to Section 5.
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3.3.2 GO Secure Sign in
INSTRUCTIONS:
• Select the “Sign In” button to navigate to the Administration and MOHLTC
Page 52
INSTRUCTIONS:
• To add a designee, select text “Designee Maintenance (Add, Remove, Update)”:
• If this is the first time you are authorizing a designee, you are navigated to
the Designated Accounts screen. Refer to Section 3.3.4.
• If you have previously authorized a designee you are navigated to the

populated Designated Accounts screen. Refer to Section 3.3.5.
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3.3.4 Add Designee for First Time

If this is the first time you are authorizing a designee, the following screen will be
displayed.
INSTRUCTIONS:
• To add a designee, select “Add Designees” button or the text “Add Designees”
on the menu bar to navigate to the Designee Details screen. Refer to Section
3.3.6.
OPTIONS:
• To navigate back to the Administration and MOHLTC Services screen, select the
text “Return to Administration and MOHLTC Services” or the text “Main” on the
menu bar. Refer to Section 3.3.3.
OR
• Since this is your first time adding a designee there is no list of designees to
view. If you select text “Designated Accounts” on the menu bar, you will remain
on this screen.
OR
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TIPS:
• If you have previously authorized a designee, you are navigated to the

populated Designated Accounts screen. Refer to Section 3.3.5.
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3.3.5 Add Additional Designees

If you have previously authorized a designee, the following populated screen will be
displayed.
INSTRUCTIONS:
• To add another designee, select “Add Designees” button or the text “Add
Designees” on the menu bar to navigate to the Designee Details screen. Refer
to Section 3.3.6.
OPTIONS:
text “Return to Administration and MOHLTC Services” or the text “Main” on the
menu bar. Refer to Section 3.3.3.
OR
• Select text “Designated Accounts” on the menu bar and you will remain on this
screen.
OR
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3.3.6 Add Designee Basic Information
INSTRUCTIONS:
• To add your designee, key in the first and last name of the individual you want to
designate.
• Key in their email address.
• Select the “Save” button:
• If this is the first time the designee has been authorized, you are navigated
to the Designee Details – Success screen. Refer to Section 3.3.8.
• If the designee has previously been authorized by you or another health

care provider, you are navigated to the Designee Details screen. Refer to
Section 3.3.7.
OPTIONS:
• To cancel this activity, select the “Cancel” to navigate back to the Designated
Accounts screen. Refer to Section 3.3.4 or 3.3.5.
OR
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text “Main” on the menu bar. Refer to Section 3.3.3.
OR
• To view your list of designees, select text “Designated Accounts” on the menu
bar to navigate back to the Designated Accounts screen. Refer to Section 3.3.4
or 3.3.5.
OR
• Select text “Add Designees” on the menu bar and you will remain on this screen.
OR
TIPS:
• The “Email” field must not contain: “@ontario.ca”.
Page 58
3.3.7 Designee Previously Authorized
In this example, the designee you have added has already previously been designated.
An individual may be a designee to multiple health care providers.
INSTRUCTIONS:
• To accept this individual as your designee, select text “Confirm this Designation”
to navigate to the Designee Details Confirmation screen. Refer to Section 3.3.8.
OPTIONS:
• If you do not want this individual to be your designee, select the text “Cancel” to
navigate back to the Designated Accounts screen. Refer to Section 3.3.4 or
3.3.5.
OR
Page 59
3.3.8 Designee Added
Your designee has been added. Your designee must accept the designation and
you must authorize their permissions in order for them to use MC EDT.
Both you and your designee will receive an email with further instructions.
Check your email after you have completed Section 3.3.8 and 3.3.9. Then advise
your designee that they will also be receiving a system generated email.
INSTRUCTIONS:
• View the list of your designees by selecting the “Designated Accounts” button or
the text “Designated Accounts” on the menu bar to navigate to the Designated
Accounts screen. Refer to Section 3.3.9.
OPTIONS:
TIPS:
• You will receive an email with the subject, “Designate Shared Secret”. Refer to
Section 3.3.10 that contains the system generated “shared secret” that you must
provide to your designee which they require to accept your designation.
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• Advise your designee that they will receive an email (with the subject, “Access
created/Accès créé”) with instructions to register for a GO Secure account and
accept your designation using the system generated “shared secret” within the
next seven (7) calendar days. The detailed procedures for your designee to use
are listed in Section 4.
• If the designee has been previously designated by any health care provider and
has registered for a GO Secure account they will receive the email (with the
subject “Please Confirm Designated Access/S’il vous plaît confirmer l’accès
désigné”). This includes a link for the designee to use to accept the designation.
They do not require a “shared secret”.
• You may need to remind your designee to accept the designation using the link
in the email sent to their account.
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3.3.9 Designee List
The new designee is displayed on the list of designees.
INSTRUCTIONS:
• To add another designee, select “Add Designees” button or the text “Add
to Section 3.3.6.
Note: If you are SHARING a computer, your designee will not be allowed to
register and accept your designation if you are signed into MC EDT.
• If you are finished adding a designee(s) and are SHARING a computer with your
designee, you must select text “Logout” in the top right corner of the screen to
navigate to the GO Secure Login screen. Close your Internet browser to allow
the designee to complete their registration and acceptance of the designation.
• The designee must use the link in their email with subject “Access
created/Accès créé”, to navigate to a GO Secure Login screen. Refer to
Section 4.
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• Provide your designee with the system generated “shared secret” that is
displayed on this screen or that is also in the email you receive. Refer to Section
3.1.10.
OR
text “Return to Administration and MOHLTC Services” near the bottom of the
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3.3.10 Email to Provide Shared Secret to Designee
---------- Forwarded message ----------

From: GOSecure
Date: Tuesday, July 31, 2012 at 2:41 PM
Subject: Designate Shared Secret
To: [email protected]
Hello,
Your designee Anne Nicole Gilbert has been asked to confirm your
designation. To do this they will require the following shared secret
(PIN):
2X4v5a
Please remind them that the shared secret will expire after 7 days. If
it is allowed to expire you will be required to generate a new shared
secret in the Designee Management page.
< LINK >
Thank you.
INSTRUCTIONS:
• Tell your designee the “shared secret”.
• Your designee will receive an email with a link to use to register for their own GO
Secure account, if they do not already have one.
• If your designee already has a GO Secure account they can sign in with their GO
Secure ID and password and are being designated for the first time they will use
the “shared secret” to accept your designation. If they have been previously
designated, they do not require the “shared secret”. The detailed procedures for
your designee are listed in Section 3.4.
• Your designee will notify you once they have registered for their own GO Secure
account and accepted the designation. You will then authorize their permissions
to access your files to upload and download. Refer to Section 3.4.
TIPS:
• If the “shared secret” has expired you can regenerate a new “shared secret”.
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3.4 Designee Maintenance
This section is used by the health care provider to add, change or remove
permissions for their designees or to add another designee(s) or remove designee(s).
Once your designee has created a GO Secure account and has accepted your
designation you will receive an email with the subject “Designate has confirmed
access”. Refer to Section 3.4.1.
You may now authorize permissions for this designee to upload and download your
files using the MC EDT service.
3.4.1 Email Designee Confirmed Access
From: GOSecure
Date: Wednesday, July 31, 2012 at 3:41 PM
Subject: Designate has confirmed access
Hello,
Your designee Anne Nicole Gilbert has accepted the designation.

Please setup their permissions by following the link and logging in
to GO Secure Designee Management:
< LINK >
Thank you.
INSTRUCTIONS:
• Copy the link in the email “Designate has confirmed access”.
• Close your Internet browser
• Reopen your Internet browser and use the copied link to navigate to the GO
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3.4.2 GO Secure Sign In
INSTRUCTIONS:
• Key in your GO Secure ID and password and select “Sign In” button to navigate
to the Administration and MOHLTC Services page. Refer to Section 3.4.3.
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INSTRUCTIONS:
• To add or modify permissions for a designee or to add a designee or remove a

designee, select text “Designee Maintenance (Add Remove Update)” to navigate
to the Designated Accounts screen. Refer to Section 3.4.4.
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3.4.4 Authorize Permissions for a Designee
INSTRUCTIONS:
• To authorize or modify permissions for a designee, select text “MCEDT” in the

“Service Access” column beside that designee to navigate to the Designate
Permissions screen. Refer to Section 3.4.5.
OPTIONS
• To reset an expired “shared secret” for a designee, select text “Regenerate” in

the corresponding “Reset Secret” column to navigate to Designate Details
OR
• To remove the designee from your list of designees, select the text “Revoke” in
the corresponding “Revoke Designation” column to navigate to the Designee
Details screen. Refer to Section 3.4.9.
OR
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• To return to the Administration and MOHLTC Services screen, select text “Return
to Administration and MOHLTC Services” or the text Main” on the menu bar.
OR
• Select text “Designated Accounts” on the menu bar and you will remain on this
screen.
OR
• To add another designee, select the “Add Designees” button or the text “Add
to Section 3.3.6.
OR
• Select text “Logout” in the top right corner of the screen to navigate to the GO
TIPS:
• In this example, the health care provider has three designees. The first two
designees have not completed their acceptance. The last designee has
completed the acceptance and the column “Service Access” has the text
“MCEDT”.
• You cannot select text, “Not yet confirmed” in the “Service Access” column. You
may need to remind your designee to accept the designation. The designee must
first register for a GO Secure account to accept your designation.
• After a designee has accepted your designation, the text “Not yet confirmed” will
change to a text “MC EDT” and you will receive an email notification. Refer to
Section 3.4.1.
• A designee can only be revoked when the text “Revoke” is displayed in the
“Revoke Designation” column.
• Right and left arrows are displayed on the bottom of the screen to move up or
down through a large list of designees.
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3.4.5 Assign Permissions to Designee
Note: Selection boxes will be blank for first time designees.
Selection boxes will be checked if you granted permissions previously.
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INSTRUCTIONS:
• Authorize or modify permissions for your designee:
• To authorize permissions to upload all files and download all reports, select
the “Select All” button;
• To remove permissions to upload all files and download all reports, select the
“Remove All” button;
• To grant access permissions to select specific files and/or reports, select only
the specific files and/or reports.
• Save the permissions you have authorized, select the “Save” button. Refer to
Section 3.4.6.
Note: Depending on the screen resolution or the browser, the “Save” button
may be not be visible. Use the side bar to drag the section of the
screen to display the “Save” button.
OPTIONS:
• If you do NOT want to save the permissions granted to the designee, select the
Return to: “Designated Accounts” button or the text “Designated Accounts on the
menu bar and you will be navigated to the Designated Accounts screen. Refer to
Section 3.4.4.
OR
• Select text “Logout” in the top right corner of the screen and you will be navigated
to the GO Secure Login screen. Close your Internet browser.
TIPS:
• If you are a health care provider with more than one billing number, the Billing
Number field will have a drop down list to select which billing number to authorize
permissions to.
• The display of available MC EDT files and MC EDT reports is derived from the
type of health care provider and their associated billing number.
• Select the information icon and additional text information is displayed about
the option item selected:
• Upload: Select File you want to authorize your designate to upload.
• Download: Select File you want to authorize your designate to download.
Page 71
3.4.6 Assign Permissions to Designee - Saved
The permissions for this designee have been saved.
Page 72
INSTRUCTIONS:
• To assign permissions to another designee or to modify existing permissions,

select the Return to “Designated Accounts” button to navigate to the Designated
OPTIONS:
TIPS:
• The confirmation message is displayed in blue text at the bottom of the screen
confirming the designee is authorized to access the checked files and reports.
• If you want to make a change, you must select the “Return to Designated
Accounts” button to reselect that designee and modify the permissions assigned.
• Unselected boxes are greyed out.
• If you have more than one billing number, select the Return to “Designated
Accounts” button to return to the Designated Accounts screen with a list of our
designees. Select the designee to authorize permissions to and then select your
other billing number to authorize that designee access the files and reports that
correspond to that billing number.
Page 73
3.4.7 Regenerate Shared Secret
INSTRUCTIONS:
• To regenerate the “shared secret”, select the “Confirm” button and you will be
navigated to the Designated Accounts screen. Refer to Section 3.4.8.
OPTIONS:
• To cancel this activity, select the “Cancel” button to navigate to the Designated
OR
• To return to the Administration and MOHLTC Services screen, select text “Main”.
OR
bar to navigate to the Designated Accounts screen. Refer to Section 3.4.4.
OR
• To add designees, select text “Add Designees” on the menu bar to navigate to
the Designee Details screen. Refer to Section 3.3.6.
OR
Page 74
3.4.8 Regenerate Shared Secret - Reset
Provide your designee with the new “shared secret” displayed on the
“Designated Accounts” screen.
INSTRUCTIONS:
• The designee will have previously received an email with subject “Access
created/Accès créé”. This includes a specific link for the designee to use to
accept your designation and use the new “shared secret”. Advise your
designee to refer to Section 4.2.
Page 75
OPTIONS:
Designees” on the menu bar to navigate to Designee Details screen. Refer to
Section 3.3.6.
OR
to Administration and MOHLTC Services” or the text “Main” on the menu bar.
OR
OR
Page 76
3.4.9 Revoke Designee
INSTRUCTIONS:
• To remove the designee from your designated accounts list, select the “Confirm”
button. Refer to Section 3.4.10.
OPTIONS:
• To cancel this activity, select the “Cancel” button to navigate to the Designated
OR
• To return to the Administration and MOHLTC Services screen, select text “Main”
on the menu bar. Refer to Section 3.4.3.
OR
OR
• To add another designee, select text “Add Designees” on the menu bar to
navigate to Designee Details screen. Refer to Section 3.3.6.
OR
Page 77
3.4.10 Revoke Designee Successful
The selected designee is removed from your list of designees and can not access
your files or reports.
OPTIONS:
Designees” on the menu bar to navigate to Designee Details screen. Refer to
Section 3.3.6.
OR
to Administration and MOHLTC Services” near the bottom of the screen or the
text “Main” on the menu bar to navigate to the Administration and MOHLTC
OR
Page 78
OR
Page 79
Section 4
Health Designee Registration and
Acceptance of Designation
4
Section 4
4 Designee Registration and Acceptance ..................................................................... 80
4.1 Designee GO Secure Registration .......................................................................... 82
4.1.1 GO Secure Registration and Acceptance of Designation Checklist .................. 83
4.1.2 Designation Email Confirmation ........................................................................ 86
4.1.3 GO Secure Register/Login - Start ..................................................................... 91
4.1.8 Email for Registration Confirmation ................................................................ 100
4.1.9 GO Secure – Email Confirmation .................................................................... 102
4.1.10 GO Secure - Email Confirmation Success .................................................... 103
4.1.11 Account Locked ............................................................................................ 104
4.1.12 Cancel Confirm ............................................................................................. 105
4.2 Designee Accepts Authorization ........................................................................... 106
4.2.1 Designation Email Confirmation ...................................................................... 106
4.2.2 Designee GO Secure Sign In .......................................................................... 110
4.2.3 Designee Keys Shared Secret ........................................................................ 111
4.2.4 Accept/Reject Designation .............................................................................. 113
4.2.7 Acceptable Use Policy .................................................................................... 116
4.2.8 Designee Confirmation.................................................................................... 118
4.2.9. Designee GO Secure Login - Confirmation .................................................... 120
4.2.10 Designee Administration and MOHLTC Services ......................................... 121
4.2.11 Cancel Confirmation...................................................................................... 122
4.2.12 Cancel Confirmation - Cancelled .................................................................. 123
Page 81
4 Designee Registration and Acceptance
4.1 Designee GO Secure Registration
This section is used by designees to register one time only for a GO Secure account
by using the link provided in their email with subject “Access created/Accès créé”.
The GO Secure Login screen has multiple uses depending on whether you are
registering as a health care provider or a designee. The following identifies various
ways health care providers or designees may use the GO Secure Login screen:
For Designees:
• First Time User Registration. Refer to Section 4.1.3.
• Confirmation of their email. Refer to Section 4.1.9.
• Acceptance of designation for MC EDT services. Refer to Section 4.2.
• Use the MC EDT Web Page or the MC EDT Web Service. Refer to Section 5.
• Profile maintenance. Refer to Section 7.
The following checklist is provided to assist the designee to register for their GO Secure
account and accept the health care provider’s designation.
Subsequently the designee will use the “Administration and MOHLTC Services” options
page to use the MC EDT web page or maintain their GO Secure account.
Page 82
4.1.1 GO Secure Registration and Acceptance of Designation

Checklist
Designee Checklist
Note: You will be required to open and close your Internet browser several times
during the process of registering for the GO Secure account and accepting
your health care provider’s designation. You cannot have other Internet items
open at the same time.
Your health care provider will advise you they are adding you as a designee and will
ask you for your email.
Your health care provider will advise you when they have completed their process of
“Adding a Designee” and to check your email.
Open your Internet browser and check your email with subject: “Access
created/Accès créé” to accept designation. Refer to Section 4.1.2.
Copy the link in the email “Access created/Accès créé”.
Logout of your email and close your Internet browser by selecting the in the
upper right corner of the screen..
Reopen your browser and use the copied link to navigate to the GO Secure Login
screen;
Register for your GO Secure account. Refer to Section 4.1.3 to 4.1.7.
Reopen your Internet browser and check your email with subject: “GO Secure
Login – Registration Confirmation” requesting email confirmation. Refer to
Section 4.1.8.
Copy the link in the email “GO Secure Login – Registration Confirmation”.
Logout of your email and close your Internet browser.
Reopen your Internet browser and use the copied link to navigate to the GO Secure
Login screen.
At the GO Secure Login Screen, key in your GO Secure ID and password and Sign
In and confirm your registration. Refer to Section 4.1.9 to 4.1.10.
Your registration for GO Secure is complete, now you must accept the
designation.
Page 83
Reopen your browser and copy the link from previous email with subject “Access
created/Accès créé”.
Logout of your email and close your Internet browser.
Reopen your browser and use the copied link to navigate to the GO Secure Login
Sign in with your GO Secure ID and password. Refer to Section 4.2.2.
If you have never previously been added as a designee, obtain and use the
“shared secret” from the health care provider. Refer to Section 4.2.3. If you have
been previously added as a designee, you will NOT require the “shared secret”.
Accept the Acceptable Use Policy for Electronic Business Services and navigate to
the Success screen. Refer to Section 4.2.7.
At the Success screen (refer to Section 4.2.8) there will be displayed a link/URL to
bookmark or save as a favourite:
After you have created your bookmark/favourite, logout and close your Internet
browser.
Reopen your Internet browser and use the link/URL you bookmarked for MC EDT to
navigate to the GO Secure Login screen.
At the GO Secure Login Screen, key in your GO Secure ID and password and Sign
In to navigate to the designee Administration and MOHLTC Services screen, Refer
to Section 4.2.9.
At the designee Administration and MOHLTC Services screen, logout and close
your Internet browser (Refer to Section 4.2.10).
You have completed your Designation Acceptance.
Notify your health care provider that you have completed the registration and
acceptance. Your health care provider will receive an email to authorize your
permissions. (Health care provider refers to Section 3.4.1).
Wait for the health care provider to notify you that you have been authorized
permissions to upload and download their files and reports.
Page 84
To use the MC EDT service, use your bookmark, to navigate to the GO Secure
Login screen.
Sign in with your GO Secure ID and password to navigate to the designee

Administration and MOHLTC Services screen.
At your designee “Administration and MOHLTC Services” screen, select an option:
a) To upload or download files/reports, select “MC EDT Service”. Refer to

Section 5.
b) To maintain your GO Secure account, select “GO Secure Profile”. Refer to
Section 7.
Page 85
4.1.2 Designation Email Confirmation

If you have never been previously added as a designee you will receive the following
system generated email, when a health care provider has selected you as their
designee.
From: GOSecure
To: Anne Nicole Gilbert <[email protected]>
Sent: Tuesday, July 31, 2012 2:41:22 PM
Subject: Access created/Accès créé
Hello,
A health care provider (First name Last name [email protected]) has designated
MOHLTC online access to you.
If you have a GO Secure account:
Select the link below to navigate to the GO Secure Login screen and sign in with
your GO Secure ID and password and confirm the designation.
If you do not have a GO Secure account:
Select the below link to navigate to the GO Secure Login screen, and select the
"Register Now" button to create your account.
The health care provider has been provided a shared secret (PIN) that you will
require to confirm your identity.
To accept this designation and confirm your identity you must respond using the link
below, within seven calendar days. If you fail to respond within seven days your
shared secret will expire.
If you are sharing a computer, the health care provider must first log out of
their GO Secure Internet session before you use the link below.
< LINK >
Refer to the Medical Claims Electronic Data Transfer (MC EDT) Reference Manual
for detailed procedures.
Thank you.
Bonjour,
Un fournisseur de soins de santé (prenom nom de famille [email protected])

vous a désigné à des fins daccès au système électronique du MSSLD.
Page 86
Si vous avez un compte GO Secure:
Choisissez le lien ci-après pour aller à la page GO Secure Login. Accédez au

système à laide de votre code didentification et mot de passe GO Secure, et
confirmez la désignation.
Si vous navez pas de compte GO Secure:
Choisissez le lien ci-après pour aller à la page GO Secure Login. Appuyez sur le
bouton dinscription pour créer votre compte.
Le fournisseur de soins de santé a reçu un secret partagé (NIP) dont vous aurez
besoin pour confirmer votre identité.
Pour accepter cette désignation et confirmer votre identité, vous devez cliquer sur le
lien ci-après dans un délai de 7 jours civils. Si vous ne confirmez pas votre identité
dans les 7 jours suivants, votre secret partagé expirera.
Si vous utilisez un ordinateur partagé, le fournisseur de soins de santé doit

fermer sa session GO Secure avant que vous utilisiez le lien ci-après.
<LINK>
Consultez le manuel de référence pour le transfert électronique de données sur les

soins médicaux (en anglais).
Merci.
Page 87
If you have been previously added as a designee, you do not need to obtain a
“shared secret” from the health care provider designating you.
From: GOSecure <[email protected]>

Sent: Thursday, August 2, 2012 3:58:59 PM
Subject: Please Confirm Designated Access/S'il vous plaît confirmer l'accès
désigné
Hello,
< LINK >
Thank you.
Bonjour,

Page 88
Ce fournisseur de services de santé a reçu un secret partagé (NIP) dont vous aurez
Pour accepter cette désignation et confirmer votre identité, vous devez répondre en
suivant le lien ci-dessous dans un délai de 7 jours civils. Si vous ne répondez pas
dans ce délai, votre secret partagé expirera.
Si vous partagez un ordinateur, le fournisseur de soins de santé doit d'abord se

connecter sur leur session Internet de GO Secure avant d'utiliser le lien ci-dessous.
<LINK>
Si vous ne possédez pas de compte GO Secure :
Sélectionnez le lien ci-dessus pour accéder à la page douverture de session de GO

Secure et cliquez sur « Inscrivez-vous maintenant » pour créer un compte.
Si vous possédez un compte GO Secure :

Secure et ouvrez une session avec votre nom dutilisateur et mot de passe.
Veuillez consulter le guide de référence sur le transfert électronique de données -

demandes de règlement pour services médicaux pour plus de détails sur la
procédure.
Merci
INSTRUCTIONS:
• If you are SHARING a computer, the health care provider must logout of GO
Secure/MCEDT and close the Internet browser.
• If you have never previously been added as a designee, obtain the “shared
secret” from the health care provider designating you. Open your Internet
browser and check for your email subject “Access created/Accès créé”. Copy
the link from your email “Access created/Accès créé”.
OR
Page 89
• If you have been previously added as a designee by any health care

provider, you do not need to obtain a “shared secret” from the health care
provider designating you. Open your Internet browser and check for your email
subject “Please Confirm Designated Access/S'il vous plaît confirmer l'accès
désigné”. Copy the link from your email “Please Confirm Designated
Access/S'il vous plaît confirmer l'accès désigné”.
• Logout of your email and close your Internet browser.
Page 90
4.1.3 GO Secure Register/Login - Start
INSTRUCTIONS:
First time designee registration:
• Select the “Register Now” button to navigate to the Registration: Step 1 of 2

OR
Already registered for a GO Secure Account and are a first time designee:
• Select the “Sign In” button to navigate to the Designee Enrolment Screen. Refer
to Section 4.2.
OR
Already registered for a GO Secure Account and have been previously designated:
• Select the “Sign In” button to navigate to the Designee Acceptance Screen.
Refer to Section 4.2.
Page 91
TIPS:
• If you have already created a GO Secure ID, but forgot your password, select
the text, “Forget your ID or password?” to navigate to the Password Recovery –
Enter ID screen. Refer to Section 6.
select the text, “Forget your ID or password?” to navigate to the Password
to Section 6.
new password. Refer to Section 7.
• Your session will time-out if there is no activity in 45 minutes.
• After five consecutive failed attempts, you will be locked out for 30 minutes.
Page 92
4.1.4 GO Secure – Basic Information
INSTRUCTIONS:
• Key in your first name, last name and email account.
• The “Display Name” field is auto-populated with your first and last name.
• Select the “Next>“ button and you will be navigated to the second step of the
registration process, the Registration: Step 2 of 2 screen. Refer to Section 4.1.5.
OPTIONS:
OR
• You may overwrite the “Display Name” field to create a unique “Display Name”
which must have a minimum of four characters.
OR
• To read the authorization to collection personal information and the contact

information for questions about the collection of personal information, select the
“Notice of Collection” button at the top right hand side of the screen.
Page 93
TIPS:
• Registration for a GO Secure account is a one time only process using your
email account as a GO Secure ID.
• The “Email” field must not contain any of the following special characters:
Space “ ( ) , : ; < > & [ \ ]
• The “Email” field must not contain: “@ontario.ca”.
• The “Middle Name” is optional.
• The “Display Name” is a standard field and is used for informational purposes
only.
Page 94
4.1.5 GO Secure – Security Information
Note: The system will auto-populate the “GO Secure ID” field with the email
account that you keyed in the Registration: Step 1 of 2 screen.
INSTRUCTIONS:
• Create a “Password” that meets the password policy outlined on the right side of
the screen. Refer to TIPS on the following page for details.
• Re-key the same password.
• Select three different “Challenge Questions” and answer the three questions.
Page 95
• To continue with your registration, select the “Register” button and you will be
navigated to the GO Secure Login Terms and Conditions of Use screen. Refer to
Section 4.1.6.
OPTIONS:
OR
• To start over again at the previous screen, select the “Back” button. Refer to
Section 4.1.4.
OR
• You may overwrite the email account to create a unique “GO Secure ID” that
meets GO Secure ID policy. Refer to TIPS below.
TIPS:
• If you are not using the default “GO Secure ID” (your email account), then it
must:
• Be unique (not previously used by anyone for a GO Secure account)
• Start with a letter;
• Contain eight (8) or more characters (letters, digits, and symbols. and
• Not contain spaces.
Page 96

!@#%
• Your password will expiry in 120 days. You will receive an email eight (8) days in
Refer to Section 6.
• You must select three different Challenge Questions:
• After five (5) consecutive failed attempts, to select and answer questions you will
be locked out for 30 minutes. Refer to Section 4.1.11.
Page 97
4.1.6 GO Secure – Terms and Conditions of Use
INSTRUCTIONS:
• To indicate that you read and agree to the terms and conditions of use, select the
“Accept” button. Refer to Section 4.1.7.
OPTIONS:
TIPS:
• You are responsible for password management and confidentiality of your GO

Secure ID and password.
Page 98
4.1.7 GO Secure – Registration Complete
You have registered your GO Secure account. You must now confirm your email.
INSTRUCTIONS:
• Reopen your Internet browser and check your email with the subject “GO Secure
Login Registration Confirmation” to complete the registration process. Refer
to Section 4.1.8.
TIPS:
Page 99
4.1.8 Email for Registration Confirmation
From: GO Secure Login

To: your email < [email protected]>
Sent: Tuesday, June 26, 2012 11:17:57 AM
Your GO Secure ID is [email protected]

clicking the link below and logging in with your GO Secure ID and
password.
< LINK >

Thank you.
INSTRUCTIONS:
• To confirm your email, copy the link in the email “GO Secure Login -
Registration Confirmation”.
OPTIONS:
• If you overwrote the system generated GO Secure ID (your email account)

and created your own unique GO Secure ID, you will receive the email on
the following page.
Page 100
From: GO Secure Login

To: your email < [email protected]>
Sent: Tuesday, June 26, 2012 11:17:57 AM
Your GO Secure ID is Designee#1

clicking the link below and logging in with your GO Secure ID and
password.
< LINK >

Thank you.
INSTRUCTIONS:
• To confirm your email, copy the link in the email “GO Secure Login - Registration
Confirmation”
Page 101
4.1.9 GO Secure – Email Confirmation
INSTRUCTIONS:
• To confirm your email, key your GO Secure ID and password.
• Select the “Sign In” button and you will be navigated to the GO Secure Login –
Email Validation screen. Refer to Section 4.1.10.
Page 102
4.1.10 GO Secure - Email Confirmation Success
Your email is confirmed.
INSTRUCTIONS:
• Select the text “Logout” in the top right corner of the screen and the GO Secure
Login screen will be displayed.
• Do NOT use the GO Secure Login screen displayed after logging out.
• Reopen your Internet browser and check your previous email subject “Access
created/Accès créé”.
• Copy the link in the email “Access created/Accès créé”.
Secure Login screen to accept the designation. Refer to Section 4.2.
Page 103
INSTRUCTIONS:
minutes.
Refer to Section 6.
Page 104
INSTRUCTIONS:
• To cancel the activity you are doing, select the “OK” button and you will be
navigated to the GO Secure Login screen. Refer to Section 4.1.3.
OPTIONS:
• To return to the screen at which you selected cancel, select the “Cancel” button.
Page 105
4.2 Designee Accepts Authorization

This section is used by the designee to accept the health care provider(s) authorization.
4.2.1 Designation Email Confirmation

Retrieve your email with subject “Access created/Accès créé”. If you have never
previously been added as a designee, obtain the system generated “shared secret”
from the health care provider.
From: GOSecure
Sent: Tuesday, July 31, 2012 2:41:22 PM
Subject: Access created/Accès créé
Hello,
< LINK >
Thank you.
Page 106
Bonjour,

Si vous avez un compte GO Secure:
Choisissez le lien ci-après pour aller à la page GO Secure Login. Accédez au

système à laide de votre code didentification et mot de passe GO Secure, et
confirmez la désignation.
Si vous navez pas de compte GO Secure:
Choisissez le lien ci-après pour aller à la page GO Secure Login. Appuyez sur le
bouton dinscription pour créer votre compte.
Le fournisseur de soins de santé a reçu un secret partagé (NIP) dont vous aurez
Pour accepter cette désignation et confirmer votre identité, vous devez cliquer sur le
lien ci-après dans un délai de 7 jours civils. Si vous ne confirmez pas votre identité
dans les 7 jours suivants, votre secret partagé expirera.
Si vous utilisez un ordinateur partagé, le fournisseur de soins de santé doit

fermer sa session GO Secure avant que vous utilisiez le lien ci-après.
<LINK>
Consultez le manuel de référence pour le transfert électronique de données sur les

soins médicaux (en anglais).
Merci.
Page 107
If you have been previously added as a designee, you do not need to obtain a
“shared secret” from the health care provider.
From: GOSecure <[email protected]>

Sent: Thursday, August 2, 2012 3:58:59 PM
Subject: Please Confirm Designated Access/S'il vous plaît confirmer l'accès
désigné
Hello,
< LINK >
Thank you.
Bonjour,

Page 108
Ce fournisseur de services de santé a reçu un secret partagé (NIP) dont vous aurez
Pour accepter cette désignation et confirmer votre identité, vous devez répondre en
suivant le lien ci-dessous dans un délai de 7 jours civils. Si vous ne répondez pas
dans ce délai, votre secret partagé expirera.
Si vous partagez un ordinateur, le fournisseur de soins de santé doit d'abord se

connecter sur leur session Internet de GO Secure avant d'utiliser le lien ci-dessous.
<LINK>
Si vous ne possédez pas de compte GO Secure :

Secure et cliquez sur « Inscrivez-vous maintenant » pour créer un compte.
Si vous possédez un compte GO Secure :

Secure et ouvrez une session avec votre nom dutilisateur et mot de passe.
Veuillez consulter le guide de référence sur le transfert électronique de données -

demandes de règlement pour services médicaux pour plus de détails sur la
procédure.
Merci.
INSTRUCTIONS:
• If you are SHARING a computer, the health care provider must logout of GO
Secure/MCEDT and close the Internet browser.
• If you have never previously been added as a designee. copy the link from
your email “Access created/Accès créé”.
OR
• If you have been previously added as a designee by any health care

provider, copy the link from your email “Please Confirm Designated
Access/S'il vous plaît confirmer l'accès désigné”.
Page 109
4.2.2 Designee GO Secure Sign In
INSTRUCTIONS:
• Select the “Sign In” button.
If you have never previously been added as a designee, refer to Section 4.2.3.
If you have been previously added as a designee, refer to Section 4.2.4.
Page 110
4.2.3 Designee Keys Shared Secret
INSTRUCTIONS:
• Key in the “shared secret” (case sensitive).
• Re-key the same “shared secret” to confirm.
• To continue with this activity, select the “Continue” button to navigate to the
Acceptable Use Policy for Access to Electronic Business Services screen. Refer
to Section 4.2.7.
OPTIONS:
• To cancel with this activity, select the “Cancel” button to navigate to the Cancel
OR
TIPS:
• The “shared secret” is provided to you by the health care provider who is
authorizing you as a designee.
Page 111
• The “shared secret” is effective for seven (7) calendar days. If the “shared
secret” is incorrect or has expired, contact the health care provider and request it
to be regenerated.
• After five (5) consecutive failed attempts you will be locked out for 30 minutes
after which you may try again.
Page 112
4.2.4 Accept/Reject Designation
This screen will be displayed if you have been previously added as a designee.
INSTRUCTIONS:
• To accept the health care provider’s designation, select the “Accept” button to
navigate to the Use Policy for Access to Electronic Business Services screen.
OR
• To decline the health care provider’s designation, select the “Reject” button.
OPTIONS:
• Select text “Logout” on the Menu Bar or in the top right corner of the screen to
navigate to the GO Secure Login screen. Close your Internet browser.
TIPS:
• You can only accept or reject one health care provider at a time.
• When you reject a designation, your name will be removed from the health care
provider’s list of designees
Page 113
4.2.5 Reject Designation Confirmation
In this example the designee opted to reject one of the health care providers.
INSTRUCTIONS:
• To accept the remaining health care provider’s designation, select the “Accept”
button to navigate to the Acceptable Use Policy screen. Refer to Section 4.2.7.
OR
• To decline the remaining health care provider’s designation, select the “Reject”
button. Refer to Section 4.2.6
OPTIONS:
TIPS:
• You can only accept or reject one health care provider at a time.
Page 114
4.2.6 Reject Designation Confirmation
In this example the designee has rejected the remaining health care provider.
INSTRUCTIONS:
• To navigate to the Administration and MOHLTC Services screen, select the text
“Return to Administration and MOHLTC Services”. Refer to Section 4.2.10.
OPTIONS:
Page 115
4.2.7 Acceptable Use Policy
INSTRUCTIONS:
• To indicate that you have read and agree to the Acceptable Use Policy, select
the “Accept” button to navigate to the Success screen. Refer to Section 4.2.8.
OPTIONS:
• If you do not want to accept the designation to use MC EDT, select the “Do Not
Accept” button to navigate back to the Cancel Confirmation screen. Refer to
Section 4.2.11.
OR
Page 116
TIPS:
• If you select the “Do Not Accept” button, your acceptance of the designation is
incomplete.
• If you select the “Accept” button, the system will send an email to the health care
provider that you have accepted the designation and will include instructions to
the health care provider to authorize your permissions to submit and download
files and reports.
Page 117
4.2.8 Designee Confirmation
You are successful in accepting the designation, now you must complete the
confirmation.
INSTRUCTIONS:
• It is recommended that you bookmark the following web link/URL for future use
• To create a valid bookmark:
• Add the “Success” screen to your Bookmarks (or Favorite depends on your
browser);
• Left-click with your mouse on “Favorites”;
• Then left-click with your mouse on “Add to Favorites” to display the “Add A
Favorite” screen (depends on your browser);
• At the “Name” field you may change the displayed name to “MC EDT”, then
select the “Add” button;
• Left-click with your mouse on the “Favorites” (or your browser’s bookmark)
again to display your list of favorites;
Page 118
• Right-click with your mouse on your bookmarked favorite to display an

options menu;
• Locate and right-click with your mouse on “Properties” (or Edit depends on
your browser) to display the properties screen;
• In the URL field type in:

• Select the “Apply” button, the select the OK button (or Save depending on
browser).
• Logout and close your browser.
• Reopen your browser and select your bookmarked web link/URL for MC EDT to
be navigated to the GO Secure Login screen. Refer to Section 4.2.9.
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4.2.9. Designee GO Secure Login - Confirmation
INSTRUCTIONS:
• To complete the confirmation process, key in your GO Secure ID and password.
• Select the “Sign In” button to navigate to the designee Administration and
MOHLTC Services screen. Refer to Section 4.2.10.
Page 120
4.2.10 Designee Administration and MOHLTC Services
At this point, you cannot use the MC EDT Service until the health care provider
authorizes permissions for you.
INSTRUCTIONS:
• Notify your health care provider that you have completed your registration
and acceptance.
Your health care provider will receive an email with subject “Designate has confirmed
access” to authorize your permissions (refer to Section 3.4.1) and will notify you when
your permissions have been authorized at which time you can use the MC EDT service
to upload and download files. Refer to Section 5.
TIPS:
• The health care provider(s) you have accepted will receive system generated
acceptance email(s) with instructions to authorize permissions for uploading and
downloading files.
• You cannot upload files or download reports until the health care provider has
authorized permissions for you.
• The health care provider will notify you when you can begin using MC EDT to
uploading and downloading files. To use MC EDT refer to Section 5.
Page 121
4.2.11 Cancel Confirmation
INSTRUCTIONS:
• To cancel this activity, select the “Confirm Cancel” button to navigate to the
Cancel Confirmation screen. Refer to Section 4.2.12.
OR
• To return to the screen from which you cancelled, select the “Resume Process”
button.
OPTIONS:
Page 122
4.2.12 Cancel Confirmation - Cancelled
INSTRUCTIONS:
• Your activity is cancelled, select text “Logout” in the top right corner of the screen
to navigate to the GO Secure Login screen. Close your Internet browser.
Page 123
Section 5
Using the MC EDT Web Page
5
Medical Claims Electronic Data Transfer Reference Manual Using the MC EDT Web Page
Section 5
5 Using the MC EDT Web Page .................................................................................. 126

5.1 MC EDT Login ....................................................................................................... 126
5.1.1 GO Secure Login ............................................................................................ 126
5.1.2 Health Care Provider’s Administration and MOHLTC Services....................... 128
5.1.3 Designee’s Administration and MOHLTC Services ......................................... 129
5.1.4 MC EDT Web Page – Main Menu ............................................................... 130
5.1.5 Account Locked .......................................................................................... 132
5.2 File Upload ............................................................................................................ 133
5.2.1. MC EDT Web Page - Main Menu................................................................ 133
5.2.2 Select Billing Number, File and File Type ................................................... 135
5.2.3 File Upload - Success ..................................................................................... 138
5.2.4 File Upload Errors .......................................................................................... 140
5.3 Report/File Download ............................................................................................ 142
5.3.1. MC EDT Web Page - Main Menu ................................................................... 143
5.3.2 Select Billing Number ...................................................................................... 145
5.3.3 List of Reports/Files ........................................................................................ 147
5.3.5 Save Report/File ............................................................................................. 150
5.3.6 Download Complete ........................................................................................ 151
5.3.7 Download Successful ...................................................................................... 152
5.3.8 Report/File Download Errors .......................................................................... 154
Page 125
5 Using the MC EDT Web Page
5.1 MC EDT Login
This section is used by the health care provider or their designee to use the MC EDT
Web Page.
The health care provider and the designee can use the following link to sign into GO
Secure to use MC EDT:
5.1.1 GO Secure Login
INSTRUCTIONS:
• Key in your “GO Secure ID” and “Password”.
• Select the “Sign In” button:
• Health care providers will be navigated to the health care provider’s

“Administration and MOHLTC Services” screen. Refer to Section 5.1.2.
• Designees will be navigated to the designee’s “Administration and MOHLTC

Services” screen. Refer to Section 5.1.3.
Page 126
TIPS:
• If you have already created a GO Secure ID, but forgot your password, select
the text, “Forget your ID or password?” to navigate to the Password Recovery –
Enter ID screen. Refer to Section 6.
select the text, “Forget your ID or password” to navigate to the Password
to Section 6.
new password. Refer to Section 7.1.5.
• The session will time-out if there is no activity in 45 minutes.
• After five consecutive failed attempts, you will be locked out for 30 minutes.
Page 127
5.1.2 Health Care Provider’s Administration and MOHLTC Services
INSTRUCTIONS:
• To begin using MC EDT, select the text “MC EDT Service (Upload/Download)”.
OPTIONS:
• To maintain designee permissions, select the text “Designee Maintenance (Add,

OR
OR
Secure login screen. Close your Internet browser.
Page 128
5.1.3 Designee’s Administration and MOHLTC Services
INSTRUCTIONS:
• To begin using MC EDT, select the text “MC EDT Service (Upload/Download)”.
OPTIONS:
OR
Page 129
5.1.4 MC EDT Web Page – Main Menu
INSTRUCTIONS:
• To navigate to the File Upload screen, select text “Upload”. Refer to Section 5.2.
OR
• To navigate to the Report/File Download screen, select text “Download. Refer to

Section 5.3.
OPTIONS
• To navigate to the Administration and MOHLTC Services screen, select text

“Main” on the menu bar. Refer to Section 5.1.2.
OR
bar. Refer to Section 3.4.
OR
• To add a designee, select text “Add Designees” on the menu bar. Refer to
Section 3.3.
OR
Page 130
TIPS:
• If you are a designee then the Menu Bar options “Designated Accounts and “Add
Designees” will NOT be displayed.
• You can upload a file from any type of medium (e.g. hard drive, USB drive).
• You can download a report to any type of medium (e.g. hard drive, USB drive).
Page 131
INSTRUCTIONS:
minutes.
Refer to Section 6.
Page 132
5.2 File Upload
This section is used by the health care provider or their designee to upload the following
files:
• OHIP Medical Claim Files
• Stale Dated Claim Files
• Overnight Batch Eligibility Check (OBEC)
• Refer to Section 1 for details.
5.2.1. MC EDT Web Page - Main Menu
INSTRUCTIONS:
• To upload a file, select text “Upload”. Refer to Section 5.2.2.
OPTIONS:

“Main” on the menu bar. Refer to Section 5.1.2 or 5.1.3.
OR
Page 133
• To navigate to the Designated Accounts screen, select text “Designated

Accounts” on the menu bar. Refer to Section 3.4.
OR
Section 3.3.
OR
• Select the text “Logout” on the menu bar and you will be navigated to the GO
TIPS:
• If you are a designee, the options “Designated Accounts and “Add Designees”
will NOT be displayed.
Page 134
5.2.2 Select Billing Number, File and File Type
INSTRUCTIONS:
• To choose a billing number, select the appropriate billing number from the drop
down menu.
• To find a file, select the “Browse” button to locate the file to be uploaded. See
Browse screen example below.
• To choose the type of file to upload, select the file type from the drop down
menu.
• To upload the file, select the “Upload” button and you will be navigated to the
File Upload Success screen. Refer to Section 5.2.3.
Page 135
• To locate the file to upload, use the down arrow in the “Look in” field to browse
for the drive and/or folder location.
• Select file from the list to populate the “File name” field.
• Select the “Open” button.
OPTIONS:
• Select the “Clear” button and the data fields will display blank fields.
OR
• To navigate back to the MC EDT Web Page – Main Menu, select the “Home”
OR
• Select the text “Logout” in the top right corner of the screen and you will be
navigated to the GO Secure login screen. Close your Internet browser.
OR

OR

Page 136
OR
• To add a designee, select text “Add Designees” on the menu bar and you will be
navigated to the Designee Details screen. Refer to Section 3.3.
• TIPS:
• If you are a designee for multiple health care providers, you must select (from the
drop down list of Billing Numbers) the correct health care provider to upload files
for.
• If you are a designee the options “Designated Accounts” and “Add Designees”
• You can upload a file from any type of medium (e.g. hard drive, USB drive).
• “ * “ indicates mandatory fields.
Page 137
5.2.3 File Upload - Success
INSTRUCTIONS:
• To upload another file, select the “Upload Another File” button and you will be
navigated to the File Upload screen. Refer to Section 5.2.2.
OR
• To navigate to the MC EDT Web Page – Main Menu screen, select the “Home”
OPTIONS:

OR

OR
Page 138
Section 3.3.
OR
• Select text “Logout” on the menu bar and you will be navigated to the GO Secure
Login screen. Close your Internet browser.
TIPS:
• An error message will be displayed if there was an error during the file upload
process. Refer to Section 5.2.4.
Page 139
5.2.4 File Upload Errors
INSTRUCTIONS:
• In this example, a system error has occurred and you are instructed contact the
Service Support Contact Centre. In some instances file errors may be corrected
and the file may then be re-uploaded.
OPTIONS:
OR

OR
Page 140

OR
Section 3.3.
TIPS:
• The Service Support Contact Centre is staffed from 8:00 am until 5:00 pm,
Monday to Friday and your inquiry will be escalated to appropriate ministry staff.
After business hours an answering service is available and your call will be
returned the following business day.
Page 141
5.3 Report/File Download
This section is used by the health care provider or their designee to download the
following reports/files:
• Remittance Advice Report
• Group Split Remittance Advice Report
• File Reject Report
• Batch Edit Report
• Error Report
• Group Split Error Report
• OBEC Response Report
• Primary Care Reports (Enrolment & Consent Summary Report and Enrolment &
Consent Outside Use Report)
• Governance Reports
• General Communication
Refer to Section 1 for details.
Page 142
5.3.1. MC EDT Web Page - Main Menu
INSTRUCTIONS:
• To navigate to the Report Download screen, select text “Download”.
• If you are a designee that has been designated by multiple health care providers,
refer to Section 5.3.2.
• If you are a health care provider, or a designee that has been designated to by
only one health care provider, refer to Section 5.3.3.
OPTIONS:

“Main” on the menu bar. Refer to Section 5.1.2. or 5.1.3.
OR

OR
• To add a designee, select text “Add Designee” on the menu bar. Refer to Section
3.3.
OR
Page 143
TIPS:
• If you are a designee, then the options “Designated Accounts” or “Add Designee”
Page 144
5.3.2 Select Billing Number
INSTRUCTIONS:
• To choose a billing number, select the appropriate billing number from the drop
down menu.
• To navigate to the List of Reports/Files screen, select the “Download” button.

OPTIONS:
• To navigate back to the MC EDT Web Page - Main Menu, select the “Home”
OR

OR
Page 145
TIPS:
• A designee may be authorized to access more than one health care provider’s
reports and must select the specific health care provider’s corresponding Billing
Number from the drop down list.
• “ * “ indicates mandatory fields.
Page 146
5.3.3 List of Reports/Files
Note: This example does NOT display all the types of reports available for
download.
INSTRUCTIONS:
• To download the required report, select the text “Download” in the last column.
OPTIONS:
• To redisplay the reports, select “Sort by File Type” button (see TIPS).
OR
• To navigate to the MC EDT Web Page - Main Menu, select the “Home” button.
OR
• To redisplay the default list of reports, select the “Refresh” button.
OR
Page 147

OR

OR
3.3.
OR
TIPS:
• It is important to remember to review your downloaded files regularly to ensure

you do not miss important ministry communications with the file type GCM. If
you have automated software you may want to discuss this with your vendor.
• “Status” column indicates that the report is “Available” for download, and
“Downloaded” indicates that the user has previously downloaded this report.
• “Date” column indicates the date that the report was created.
• All reports displayed are six months from the date of creation.
• The sort order of the reports will by date first (ascending by the date the file was
written to the database), followed by the Status (descending).
• The user will be able to scroll down to see all the reports and will also have the
ability to sort these reports by “File Type” (ascending), followed by the “Delivery
Date” using the “Sort by File Type” button.
• The number of reports displayed to the user will vary from user to user due to a
number of factors that can’t be controlled or monitored, such as the size of the
monitor, size of font, etc. Scroll down to see all reports.
• If you are a designee then the options “Designated Accounts and “Add
Designees” will not be displayed.
Page 148
5.3.4 Open or Save Report/File
INSTRUCTIONS:
• To save the report you have selected to download, select the “Save” button.
OPTIONS:
• To open the report you have selected to download, select the “Open” button.
OR
• To cancel the download action, select the “Cancel” button.
Page 149
5.3.5 Save Report/File
INSTRUCTIONS:
• To choose the location where you want to save the report/file you downloaded,
select the down arrow in the “Save in:” field at the top of this screen.
• To save the report/file to the location indicated, select “Save” button at the
bottom left side of this screen. Refer to Section 5.3.6.
OPTIONS:
• To cancel the download save action, select “Cancel” button.
TIPS:
• When downloading, the user has the option of renaming the report in the “File
name:” field at the bottom of this screen.
• Most files are saved as “Text Document” in the “Save as type” field at the bottom
of this screen.
Page 150
5.3.6 Download Complete
INSTRUCTIONS:
• To close this pop-up window, select the “Close” button. Refer to Section 5.3.7.
OPTIONS:
• To open the report you have selected to download, select the “Open” button.
OR
• To open the folder containing all your downloaded reports/files, select the “Open
Folder” button.
Page 151
5.3.7 Download Successful
Note: If you refresh the screen, the “Status” field shows the selected report
as “Downloaded”.
INSTRUCTIONS:
• Select another report to download.
OPTIONS:
• To redisplay the reports, select “Sort by File Type” button (see TIPS).
OR
• To navigate back to the MC EDT Web Page Main - Menu, select the “Home”
OR
• Select text “Refresh” button and the data fields will display default fields.
OR
Page 152

OR

OR
3.3.
OR
TIPS:
• A report may be downloaded again even if the status indicated is “Downloaded”.
• If you are a designee then the options “Designated Accounts and “Add
Designees” will NOT be displayed.
• If there was an error during the report download process, an error message will
be displayed. Refer to Section 5.3.8.
• “Date” column indicates the date that the report was created.
• All reports displayed are six months from the date of creation.
• The sort order of the reports will by date first (ascending by the date the file was
written to the database), followed by the Status (descending).
• The user will be able to scroll down to see all the reports and will also have the
ability to sort these reports by “File Type” (ascending), followed by the “Delivery
Date” using the “Sort by File Type” button.
• The number of reports displayed to the user will vary from user to user because a
number of factors that can’t be controlled or monitored, such as the size of the
monitor, size of font, etc. Scroll down to see all reports.
Page 153
5.3.8 Report/File Download Errors
INSTRUCTIONS:
• If the file download is unsuccessful, a system error message will direct you to
contact the Service Support Contact Centre (SSCC) at:
1-800 262-6524
• Select the text “Logout” in the top right corner of the screen and you will be
navigated to the GO Secure login screen. Close your Internet browser.
TIPS:
• The Service Support Contact Centre is staffed from 8:00 am until 5:00 pm,
Monday to Friday and your inquiry will be escalated to appropriate ministry staff.
After business hours an answering service is available and your call will be
returned the following business day.
Page 154
Section 6
Forget Password
6
Medical Claims Electronic Data Transfer Reference Manual Forget Password
Section 6
6 Forgot Your ID or Password? ................................................................................... 157

6.1.1 GO Secure Login ............................................................................................ 157
6.1.2 Password Recovery – Enter ID ....................................................................... 158
6.1.3 Password Recovery – Security Questions ...................................................... 159
6.1.4 New Password Completed .............................................................................. 161
6.1.5 GO Secure ID Recovery – Enter ID ................................................................ 162
6.1.6 GO Secure ID Recovered ............................................................................... 163
6.1.7 Custom GO Secure ID Email Notification........................................................ 166
6.1.8 Cancel Confirm ............................................................................................... 168
Page 156
6 Forgot Your ID or Password?
This section is used by both the health care provider and the designee to reset your
password for the GO Secure account if you forgotten it.
INSTRUCTIONS:
• To create a new password, select the text “Forget your ID or Password?” to

navigate to the Password Recovery – Enter ID screen. Refer to Section 6.1.2.
Page 157
6.1.2 Password Recovery – Enter ID
INSTRUCTIONS:
• Key in your email account or custom GO Secure ID.
• Select “Next>“ button and you will be navigated to the Password Recovery
OPTIONS
• To cancel this activity, select “Cancel” button and the Cancel Confirm screen will
be displayed. Refer to Section 6.1.8.
OR
• If you do not remember your GO Secure ID, select the text “Forgot your GO
Secure ID?” and you will be navigated to the Password Recovery – Enter ID
Page 158
6.1.3 Password Recovery – Security Questions
INSTRUCTIONS:
• Key in the three answers to the security questions displayed.
• Key in a new password that meets the password policy.
• Re-key the same password to confirm.
• Select the “Continue” button to save the information keyed to navigate to

Request Complete screen. Refer to Section 6.1.4.
OPTIONS:
Page 159
Confirm screen. Refer to Section 6.1.8.
TIPS:
• Your three Challenge Questions answers are NOT stored on the system as case
sensitive.

!@#%
• Your password will expire in 120 days. You will receive an email eight days in
Refer to Section 7.
Page 160
6.1.4 New Password Completed
INSTRUCTIONS:
• To navigate to the GO Secure Login screen, select the text “GO Secure Login”
and use your GO Secure ID and new password to login.
Page 161
6.1.5 GO Secure ID Recovery – Enter ID
INSTRUCTIONS:
• If you do not remember your GO Secure account ID, key in your email account.
• Select “Next>“ button and you will be navigated to the Password Recovery
OPTIONS:
• To cancel this activity, select “Cancel” button to navigate to the Cancel Confirm
Page 162
6.1.6 GO Secure ID Recovered
INSTRUCTIONS
• A message will display on the screen that your email account is your GO Secure
ID.
OR
• If you originally created a custom GO Secure ID, a message will display

advising you to check your email account. Refer to Section 6.1.7.
• Reopen your Internet browser:
Page 163
• The health care provider and the designee can use the following link to sign
into GO Secure to use MC EDT:
• Key in your GO Secure ID and password at the GO Secure Login screen.
OPTIONS:
• Choose a new password if you have also forgotten the password by keying in the
three answers to the security questions displayed.
• Key in a new password that meets the password policy
• Re-key in the same password to confirm
• Select the “Continue” button to save the information keyed and you will be
navigated to Request Complete screen. Refer to Section 6.1.3.
OR
• Select the “Cancel” button and the Cancel Confirm screen will be displayed.
TIPS
• Your three Challenge Question answers are NOT stored on the system as case
sensitive.
Page 164

!@#%
Refer to Section 7.
Page 165
6.1.7 Custom GO Secure ID Email Notification
INSTRUCTIONS:
• Reopen your Internet browser and check your email account with subject “GO
Secure ID reminder”.
Page 166
----- Forwarded Message -----

From: GO Secure Login <[email protected]>
Sent: Thursday, July 5, 2012 8:37:14 AM
Subject: GO Secure ID reminder
Hello,
Someone - hopefully you - requested a reminder for GO Secure

Login.
Your GO Secure ID: custom_gosecureid
Please return to GO Secure Login and enter this ID to attempt to

recover your password:
< LINK >
If this was not requested by you, please change your password as a

precaution. For any issues, please contact your existing support
person for the program that you are trying to access.
Thank you.
INSTRUCTIONS:
• Copy the link in email.
• Reopen your Internet browser and use the link to navigate to the GO Secure
Login screen and sign in with your custom GO Secure ID and password.
Page 167
INSTRUCTIONS:
• Select the “OK” button to navigate to the GO Secure Login screen. Refer to
Section 6.1.1.
Page 168
Section 7
Maintain GO Secure Account
7
Medical Claims Electronic Data Transfer Reference Manual Maintain GO Secure Account
Section 7
7 GO Secure Profile Update........................................................................................ 170

7.1.1 GO Secure Login ............................................................................................ 171
7.1.2 Health Care Provider Administration and MOHLTC Services ......................... 172
7.1.3 Designee Administration and MOHLTC Services ........................................... 173
7.1.4 Current GO Secure Profile .............................................................................. 174
7.1.5 Change Password ........................................................................................... 176
7.1.6 Security Questions & Answers ........................................................................ 178
7.1.7 Change Current Security Questions and Answers .......................................... 179
7.1.8 Display GO Secure Roles ............................................................................... 183
Page 170
7 GO Secure Profile Update
This section is used by both the health care provider and the designee to change your
profile information such as password, email and/or language preference.
INSTRUCTIONS:
• Select the “Sign In” button to navigate to Administration and MOHLTC Services
screen. Refer to Section 7.1.2 or 7.1.3.
Page 171
INSTRUCTIONS:
• Select the text “GO Secure Profile” to navigate to Security Information screen.
Page 172
7.1.3 Designee Administration and MOHLTC Services
INSTRUCTIONS:
• Select the text “GO Secure Profile” to navigate to Security Information screen.
Page 173
7.1.4 Current GO Secure Profile
INSTRUCTIONS:
• To change your password, select text “Change Your Password”. Refer to Section
7.1.5.
OR
• To change your security questions and answers, select text “Security Questions
& Answers”. Refer to Section 7.1.6.
OR
• To view your current roles, select text “Your GO Secure Roles”. Refer to Section
7.1.8.
OR
• To return to the Administration and MOHLTC Services screen, select text “<<
Return to previous site”. Refer to Section 7.1.2 or 7.1.3.
Page 174
OPTIONS
• Select any of the data entry fields on the screen to change the information
currently displayed. Select the “Update” button and a message will be displayed
on the top of the screen, “Thank you, your GO Secure account has been updated
successfully.”
OR
• To cancel any changes you made and return the information to the original
defaults, select the “Reset Changes” button. This will cancel any changes you
made and return the information to the original defaults.
TIPS
• If you change your GO Secure ID that uses your email, to a customized GO

Secure ID, it must have a minimum of eight (8) characters.
A message will be displayed on the screen “Before proceeding, please logout
and login with your updated GO Secure ID ‘custom GO Secure ID’.” Refer to
Section 7.1.5.
Page 175
7.1.5 Change Password
INSTRUCTIONS:
• Key in your old password.
• Key in a new password that meets the password policy.
• Select the “Update” button to save the information keyed to navigate back to the
Go Secure Login – Your Profile screen (Refer to Section 7.1.4) and a message
will be displayed at the top of the screen “Thank you, your GO Secure Password
was updated successfully. If the password was expired, you will be asked to login
again to continue your GO Secure session.”
OPTIONS:
• To cancel this activity, select the “Cancel” button to navigate back to the Go
Secure Login – Your Profile screen. Refer to Section 7.1.4.
OR
Page 176
TIPS:

!@#%
• If you attempt to reuse the same password more than eight (8) times, a message
will be displayed on the “Security Information” screen, “Please use a password
that wasn’t used recently.”
Page 177
7.1.6 Security Questions & Answers
The screen will display your current security questions. To change any of these
security questions or answers enter your password and confirm the password.
INSTRUCTIONS:
• Key in your password.
• Select “Retrieve Current Security Answers” button. Refer to Section 7.1.7.
Page 178
7.1.7 Security Questions Displayed
The screen will display your current security questions. To change any of these
security questions or answers, key in your password.
INSTRUCTIONS:
• Key in your password.
• Select “Retrieve Current Security Answers” button to navigate to the screen that
displays the security answers to the Challenge Questions you originally provided.
OPTIONS:
• To cancel this activity, select the “Cancel” button to navigate back to the Go
Page 179
OR
TIPS:
• At this point you cannot select the “Update” button until you have entered and
confirmed your password.
Page 180
7.1.7 Change Current Security Questions and Answers
The screen will display your current security questions and answers.
INSTRUCTIONS:
• To change any of these security questions or answers, key in your password.
• To change any of the security questions, select the down arrow beside each of
the challenge questions to select a new question from the drop down list and
provide an answer in the Answer input fields.
• Select the “Update” button to save your selected questions and answers and be
navigated back to the GO Secure Login – Your Profile screen (Refer to Section
7.1.4) and a message will be displayed at the top of the screen, “Thank you, your
GO Secure security answers were updated successfully.”
Page 181
OPTIONS:
• To cancel this activity, select the “Cancel” button to navigate back to the GO
OR
Page 182
7.1.8 Display GO Secure Roles
This screen only displays your GO Secure Roles.
INSTRUCTIONS:
• To cancel this activity, select the “Cancel” button to navigate back to the GO
OPTIONS:
Page 183
Section 8
Technical Requirements
8
Medical Claims Electronic Data Transfer Reference Manual Technical Requirements
Section 8
8 Technical Requirements........................................................................................... 186
Technical Specifications .......................................................................................... 187
Page 185
8 Technical Requirements
The ministry requires the following minimum technical requirements to use the MC
EDT web page:
• An Internet connection
• A computer with a Windows operating system or a Macintosh operating system

and one of the following browsers:
Windows OS Mac OS
Internet Explorer 7.0 or later Firefox 11.0 or later
Firefox 3.6 or later Google Chrome 19.0 or later
Google Chrome 15.0 or later Safari 5.0 or later
• The browser versions published above have been tested by the ministry.
Using Internet browsers with versions older than the published standard
may impact how the GO Secure or MC EDT web pages are displayed or
function.
• Best viewed with 1280 x 1024 screen resolution.
• “Cookies” enabled.
• An Internet address received from the ministry.
• File formats that conform to the Technical Specifications.
The minimum requirements for the MC EDT web service may be different depending
on the Clinical Management System (CMS) or Electronic Medical Records (EMR)
software application.
Contact your vendor/billing agent to identify what their minimum requirements are for
your office to use their EMR software application.
Page 186
Technical Specifications
Specific technical specifications are required for authorized MC EDT users to send
(upload) files and to receive (download) files sent electronically from the ministry to an
MC EDT user. The specifications are technical and are intended to be used by vendors
or I&IT technical support individuals.
The claims file format requirements for use with both the web page and the web service
are listed in the ministry’s Technical Specifications Interface to Health Care Systems
manual located on the ministry website at:
http://www.health.gov.on.ca/english/providers/pub/ohip/tech_specific/tech_specific_mn.
html
The generic security requirements and related protocols for ministry services are listed
in the ministry’s Technical Specifications for MOHLTC Electronic Business Services
located on the ministry website at:
http://www.health.gov.on.ca/english/providers/pub/ohip/draft/mohltc_ebs.pdf
The technical requirements for the development of applications and products that
support communication with MOHLTC’s MC EDT system via Electronic Business
Services are listed in the ministry’s Technical Specifications for Medical Claims
Electronic Data Transfer (MC EDT) Service via Electronic Business Services, located
on the ministry website at:
http://www.health.gov.on.ca/english/providers/pub/ohip/draft/medical_claims_ebs.pdf
The technical requirements for the development of Health Card Validation (HCV)
application via Electronic Business Services are listed in the ministry’s Technical
Specifications for Health Card Validation (HCV) Service via Electronic Business
Services, located on the ministry website at:
http://www.health.gov.on.ca/english/providers/pub/ohip/draft/ebs_health_card_validation
.pdf
If you experience technical problems with the MC EDT service, the first point of contact
is your I&IT technical support or vendor. If your I&IT support or vendor requires
technical assistance from the ministry, they may contact the ministry’s Service Support
Contact Centre (SSCC) at:
1-800 262-6524
The desk is staffed from 8:00 am until 5:00 pm, Monday to Friday, and your inquiry
Page 187
Section 9
Conformance Testing
9
Medical Claims Electronic Data Transfer Reference Manual Conformance Testing
Section 9
9 Conformance Testing ............................................................................................... 190
Conformance Testing Steps for Vendors ................................................................. 190
Page 189
9 Conformance Testing
Conformance testing is required for all software that interacts with the MC EDT web
service to ensure compliance with the ministry’s specifications and to obtain a
production conformance key specific to the software version prior to receiving
production access. The ministry’s Conformance Testing Service will confirm the
software meets the ministry’s specifications and will protect the ministry’s production
environment from external influences.
It should be noted that individual users are not required to complete conformance
testing, only software vendors.
If the ministry makes technical specification changes or significant changes are made to
how the vendor software interacts with the MC EDT software, conformance testing must
be completed and a new production conformance key issued.
The Conformance Testing Service will include communicating details of test data
required for software vendor/ developer use. Furthermore, the account set up,
confirming test outcomes and assistance with troubleshooting relevant to technical
specifications is also offered.
When testing is complete, test results will be reviewed for compliance with the technical
specifications and a recommendation will be made for access to the production
environment.
Vendors/developers will receive a temporary conformance key for use in the

conformance environment which will be replaced by a production conformance key
upon successful completion of conformance testing. This conformance key must be
embedded into every web service transaction.
Refer to the technical specifications posted on the ministry website:
http://www.health.gov.on.ca/english/providers/pub/pub_menus/pub_ohip.html
Conformance Testing Steps for Vendors

• When the software development is complete, contact the Service Support
Contact Centre (SSCC) at) at:
1-800 262-6524
or by email:
[email protected]
to begin the conformance testing process.
Page 190
• You must complete and sign the Conformance Testing Acceptable Use Policy
and scan and email it back to the ministry. Please insert in the subject line of the
email “MC EDT Conformance Testing” to expedite escalation of these requests.
• You can obtain a copy of the Conformance Testing Acceptable Use Policy from
the ministry or online at the following link:
http://www.health.gov.on.ca/en/pro/forms/ohip_fm.aspx
• The ministry will contact you to assign a conformance testing slot and supply all
required test data including a temporary conformance testing key.
• You will work directly with the conformance testing team throughout the testing
process.
• Upon successful completion, the ministry will contact you and supply the
necessary authorization for production access including a production
conformance key.
• If you fail to complete conformance testing within the scheduled timeframe,

access to the test environment will be terminated and a new testing window will
be negotiated.
For more information regarding conformance testing requirements, contact the Service
Support Contact Centre (SSCC) at:
1-800 262-6524
or by email:
[email protected]
The desk is staffed from 8:00 am until 5:00 pm, Monday to Friday, and your inquiry
service is available and your call/email will be returned the following business day.
Page 191
Section 10
Frequently Asked Questions
10
Medical Claims Electronic Data Transfer Reference Manual Frequently Asked Questions
Section 10
10 Frequently Asked Questions .................................................................................. 194
General .................................................................................................................... 194
Using MC EDT ......................................................................................................... 194
Contact .................................................................................................................... 196
Page 193
10 Frequently Asked Questions

General
1. Should I be using the web page or the web service to access MC EDT?
The decision to use the web page or the web service is dependent on what type of
billing software or clinical management system your office uses.
The web page has file upload and download functions that are provided for users
who do not have integrated billing or Electronic Medical Record (EMR) systems.
The web service is for use with fully automated Electronic Medical Record (EMR) or
billing software for MC EDT.
2. I don’t have a software vendor. Do I need one?

If you plan to use the web page you don’t need a vendor. You will need the
appropriate hardware and software including billing software. If you plan to use the
web service you will need a software vendor.
3. How do I find a software vendor?

The ministry does not promote any vendor over another and therefore does not
provide a list of vendors. You may wish to contact your professional association for
a list of vendors or talk to your colleagues who have already registered for MC EDT.
Using MC EDT
1. How do I start using MC EDT?

• Determine whether you will be using the web page or the web service
• If you are using the web page:
• Confirm your hardware and software meet the minimum technical
requirements published in Section 8;
• For health care providers, register for a GO Secure account and enrol in MC
EDT as described in Section 3;
• For designees, register for a GO Secure account and accept the designation
as described in Section 4; and
• Refer to Section 5 for detailed procedures on using the MC EDT web page
functions.
• If you are using the web service:
Page 194
• Contact your software vendor to obtain the appropriate software;

• For health care providers, register for a GO Secure account and enrol in MC
EDT as described in Section 3; and
• For designees, register for a GO Secure account and accept the designation
as described in Section 4.
2. Are all health care providers required to register for a GO Secure account and
enrol in ministry services?
If you submit claims using your solo billing number you must register for a GO
Secure account and enrol in MC EDT service before you are eligible to use the
service.
If you are an affiliate of a group and only bill under the group billing number and
don’t bill using your individual or solo billing number, you are not required to set up
an individual GO Secure account unless you require access to group reports.
3. I’m a designee and I can’t see my health care provider’s reports.

Ask your health care provider if they have granted you the appropriate permissions.
4. My password expired. What do I do?

Logon to your GO Secure Account and using the online application, create a new
password.
5. I can’t remember my GO Secure ID?

Select “Forgot Your Password” on the GO Secure Login Screen and then select
the text “Forgot your GO Secure ID?”
6. I received multiple requests to be a designee. Which shared secret do I use?

You only need to use one “shared secret”. Once your designee account is
established you can use it as a designee for multiple health care providers as long
as you accept the designation. Refer to Section 4.2.4 for details.
7. My shared secret doesn’t work.

Your “shared secret” may have expired. Ask the health care provider who is
requesting the designation to check the status online. The health care provider can
regenerate a new “shared secret”.
Page 195
8. What is a shared secret?

A “shared secret” is a system generated code used by the designee to complete
the enrolment. The “shared secret“ is sent to the designating health care provider
who must pass it on to the designee.
9. What are unique identifiers?

Unique identifiers are ministry provided codes that authenticate you to the ministry
and are required as part of the MC EDT enrolment process.
Contact
1. Where are the OHIP processing offices located?

Select the following link for a list of OHIP processing offices.
www.health.gov.on.ca/english/public/contact/ohip/ohip_claims_offices.html
2. Who do I contact if I have MC EDT questions?

Contact the Service Support Contact Centre (SSCC) at:
1-800-262-6524.
The desk is staffed from 8:00 am until 5:00 pm, Monday to Friday, and your
inquiry will be escalated to appropriate ministry staff. After business hours an
answering service is available and your call will be returned the following business
day.
3. Who do I contact if I have technical question or issue?

Contact your software vendor for any technical questions or issues.
4. Who do I call for claim payment inquiries?

Contact your local claims processing office.
Page 196
Section 11
Appendix A – Error Messages
11
Medical Claims Electronic Data Transfer Reference Manual Appendix A: Error Messages
Section 11
11 Appendix A Error Messages................................................................................... 198
Appendix A – Error Messages ................................................................................. 199
3.1.2 Health Care Provider GO Secure Register/Login - Start .............................. 199
3.1.3 GO Secure Login - Registration Step 1 of 2................................................. 199
3.1.4 GO Secure Login – Registration Step 2 of 2 ................................................ 200
3.1.8 GO Secure –Email confirmation .................................................................. 203
3.2.1 Health Care Provider MC EDT Enrolment - Start......................................... 203
3.2.3 Identification – New User ............................................................................. 203
3.2.5 Identification – Migrating EDT User ............................................................. 204
3.2.8 GO Secure Login to Complete Confirmation................................................ 204
3.2.9 Health Care Provider Administration and MOHLTC Services ...................... 204
3.3.2 GO Secure Sign in ....................................................................................... 205
3.3.6 Designee Details.......................................................................................... 205
3.4.2 GO Secure Sign in ....................................................................................... 205
3.4.5 Designee Permissions ................................................................................. 205
4.1.3 Designee - GO Secure Register/Login - Start .............................................. 206
4.1.4 Designee - GO Secure Login - Registration Step 1 of 2 .............................. 206
4.1.5 Designee - GO Secure Login - Registration Step 1 of 2 ............................. 206
4.1.7 Designee - GO Secure Email Confirmation ................................................. 206
4.2.2 Designee- GO Secure Register/Login - Start ............................................... 206
4.2.3 Designee Enrolment .................................................................................... 206
4.2.9 Designee - GO Secure Login - Confirmation ............................................... 207
5.2.2 Upload ......................................................................................................... 207
5.3.8 Download ..................................................................................................... 207
6.1.2 Forget Password - Password Recovery – Enter ID...................................... 208
6.1.3 Forget Password - Password Recovery - Security Questions...................... 208
7.1.1 GO Secure Login ......................................................................................... 209
7.1.4 GO Secure Login - Your Profile ................................................................... 209
7.1.5 Security Information – Change Password .................................................... 210
7.1.6 Security Information - Security Qs and As ................................................... 210
Page 198
Section 11 Appendix A Error Messages

Appendix A – Error Messages
3.1.2 Health Care Provider GO Secure Register/Login - Start
MESSAGE EXPLANATION ACTION

An incorrect GO Secure “GO Secure ID” and/or Key in the correct GO
Logon ID or Password was “Password” were not been Secure ID and password
specified. completed and you have
selected the “Sign In”
button.
An incorrect GO Secure “GO Secure ID” is Key in the correct GO
Logon ID or Password was incorrect. Secure ID.
specified.
An incorrect GO Secure “Password” is incorrect. Key in the correct
Logon ID or Password was password.
specified.
Your account has been After five consecutive If you forgot your GO
locked. Please contact your failed attempts, you will be Secure ID or password,
application manager or locked out for 30 minutes. refer to Section 7 or call
proceed to password the Service Support
recovery. Contact Centre at:
1-800-262-6524.
3.1.3 GO Secure Login - Registration Step 1 of 2

Please enter a value. “First Name” is a Key in “First Name”.
mandatory field that has
not been completed.
Please use a minimum of ‘2’ “First Name” was only one Key in “First Name” with
characters. (1) character long. two (2) or more
characters.
Please enter a value. “Last Name” is a Key in “Last Name”.
not been completed.
Please use a minimum of ‘2’ “Last Name” was only 1 Key in “Last Name” with
characters. character long. two (2) or more
characters.
Page 199

Please use a minimum of ‘4’ “Display Name” was left Let the “Display Name”
characters. blank. field default to your first
and last name or enter a
minimum of 4 characters.
Please enter a Value. “Email” is a mandatory Key in your email
field that has not been address.
completed.
Email This email address has You can NOT use the
‘[email protected]’ been previously used to same email account to if
is already taken. register for a GO Secure you previously registered.
account. You must use a separate
and unique email if you
This email address is already
are now registering a
in use. If you already have a
Group for a GO Secure
GO Secure Login account,
account. Otherwise refer
please cancel and sign in
to Section 6 to create a
using your existing account
new password to sign in
credentials. Otherwise,
with or call the Service
please use a different email
Support Contact Centre
address to proceed with
at:
creating a new GO Secure
account. 1-800-262-6524.
This email address has been
previously used to register for
GO Secure account.
3.1.4 GO Secure Login – Registration Step 2 of 2

Please enter a value. GO Secure ID (User Let the GO Secure ID
Login) is a mandatory field default to your email or
that has not been overwrite your email to
completed. create a custom GO
Secure ID with 8 to 20
characters.
Please enter a valid ID - must GO Secure ID did not Key in a GO Secure ID
begin with a letter and contain begin with a letter and/or that begins with a letter
no spaces. contains spaces. and does not contain
spaces.
Please use a minimum of ‘8’ GO Secure ID is less than Key in a GO Secure ID
characters. 8 characters. with 8 to 20 characters.
Page 200

Please use a maximum of ‘20’ GO Secure ID is more Key in a GO Secure ID
characters. than 20 characters. with 8 to 20 characters.
Please enter a value. Password is a mandatory Key in a password.
field that has not been
completed.
Must not contain identifying Password is the same as Key in a password that is
information, such as name or GO Secure ID (User not the same as the GO
login. Login). Secure ID (User Login).
Must not contain first name. Password error. Key in a password that
does not contain first
name.
Must not contain last name. Password error. Key in a password that
does not contain last
name.
Please use a minimum of ‘8’ Password is less than 8 Key in a password with 8
characters. characters. to 16 characters.
Please use a maximum of ‘16’ Password is more than 16 Key in a password with 8
characters. characters. to 16 characters.
Must contain both upper and Password error. Key in a password with at
lower case letter(s) and a least one uppercase or
number. lower case letter(s) and a
number.
Must contain symbol(s) such Password error. Key in a password that
as !,@,#,%. includes a symbol.
Must start with a letter. Password error. Key in a password that
starts with a letter.
Cannot repeat a letter 3 times Password error. Key in a password that
or more. does not repeat a letter 3
times or more.
Please enter a value. “Confirm Password” is a Key in the password to
mandatory field that has confirm.
not been completed.
Passwords must match. “Confirm Password” does Key in the password to
not match “Password”. confirm.
Please enter a value. “Question 1” is a Select down arrow and
mandatory field that has select a first Challenge
not been completed. Question from the drop
down menu.
Page 201

Please enter a value. “Answer 1” is a mandatory Key in an answer for
field that has not been “Question 1” that is a
completed. minimum of three (3)
characters long.
mandatory field that has select a second
not been completed. Challenge Question from
the drop down menu.
characters long.
mandatory field that has select a third Challenge
not been completed. Question from the drop
down menu.
characters long.
Questions must not be Q1 is the same as Q2 Select a unique
repeated. and/or Q3. “Challenge Question 1”.
Please use a minimum of ‘3’ Answer 1 is too short. Key in an answer for
characters. “Question 1” that is a
minimum of 3 characters
long.
minimum of three (3)
characters long.
minimum of 3 characters
long.
Answers must not be Answer 1 is the same as Key in a unique “Answer
repeated. Answer 2 and/or Answer 1”.
3.
Page 202

3.
2.
3.1.8 GO Secure –Email confirmation
Refer to 3.1.2 of this Appendix.
3.2.1 Health Care Provider MC EDT Enrolment - Start
3.2.3 Identification – New User

Mandatory field, please enter “Unique Identifier #1” is a Key in “Unique Identifier
a value. mandatory field that has #1”.
not been completed.
not been completed.
Your identifier was not found, “Unique Identifier #1” is Check and key in “Unique
please re-enter. not valid. Identifier #1”.
Already enrolled with a GO Health care provider has You have already
Secure Account with these already enrolled with a GO registered for MC EDT,
identifiers. Secure Account using call the Service Support
these identifiers. Contact Centre at:
1-800-262-6524.
Unable to contact the A problem occurred with Try again later.
MOHLTC identity service, the system. If error persists, it is a
cannot verify identity at this system problem. Call the
time. Please try again later Service Support Contact
(Error Code Centre at:
MOHLTC_CONNECT 1-800-262-6524.
_ERROR)
Page 203
3.2.5 Identification – Migrating EDT User

not been completed.
not been completed.
not been completed.
Already enrolled with a GO Health care provider has You have already
Secure Account with these already enrolled with a GO registered for MC EDT,
identifiers. Secure Account using call the Service Support
these unique identifiers. Contact Centre at:
1-800-262-6524.
Unable to contact the A problem occurred with Try again later.
MOHLTC identity service, the system. If error persists, it is a
cannot verify identity at this system problem.
time. Please try again later Call the Service Support
(Error Code Contact Centre at:
MOHLTC_CONNECT
1-800-262-6524.
_ERROR).
3.2.8 GO Secure Login to Complete Confirmation

You do not have authorization A Billing Agent cannot Billing Agents must not
to perform this function. assign a designee. select the Designee
Maintenance option.
Page 204
3.3.6 Designee Details

Mandatory field, please enter “Full Name” is a Key in full name.
a value. mandatory field that has
not been completed.
Please use ‘2’ characters. “Full Name” requires two Key in full name with two
(2) or more characters. (2) or more characters.
Mandatory field, please enter “Email” is a mandatory Key in email account.
a value. field that has not been
completed.
Please use ‘5’ characters. “Email” requires five (5) or Key in email with five (5)
more characters. or more characters.
Sorry, cannot save duplicate This designee’s email The designee may be
user information for account has already been sharing an email account.
<[email protected]> entered for a designee. Each designee must
have a separate and
unique email account.
3.4.5 Designee Permissions

No fields have been selected, You have selected “Save” Make a selection or
select one of more of the button, and not checked select the “Return”
permission fields/files and any files or reports for a button.
select again. new designee.
No changes were made to the No changes to the Make changes to the
permissions. checkboxes were made assigned permissions or
for a designee that has select “Return” button.
previously been assigned
permissions and you have
selected “Save” button.
Page 205

Save the permissions prior to While assigning Select “Save” button to
switching Billing Numbers. permissions to a Billing save the assigned
Number, the health care permissions for the
provider attempts to select selected Billing Number
a different Billing Number before selecting another
before selecting “Save” Billing Number.
button.
System Error (Contact the A problem occurred with Call the Service Support
ministry at 1-800-262-6524). the system. Contact Centre at:
1-800-262-6524.
4.1.3 Designee - GO Secure Register/Login - Start
4.1.4 Designee - GO Secure Login - Registration Step 1 of 2
4.1.5 Designee - GO Secure Login - Registration Step 1 of 2
4.1.7 Designee - GO Secure Email Confirmation
4.2.2 Designee- GO Secure Register/Login - Start
4.2.3 Designee Enrolment

Unable to verify your identity “Shared Secret” does not Key in the shared secret.
with the confirmation shared match the shared secret
secret data. Please re-enter recorded on the system.
the shared secret.
Shared secret was not “Confirm Secret” does not Key in the same shared
entered correctly twice, match the shared secret secret to confirm.
please re-enter. that was keyed in.
Page 206

Shared secret has expired, “Shared Secret” expires Contact your health care
please ask the person within seven (7) calendar provider to regenerate the
designating access to days of receiving the e- shared secret and use it
regenerate the code. You mail. within seven (7) calendar
need to confirm access within days.
7 calendar days of receiving
the e-mail.
Access is locked due to too After five (5) consecutive Close your Internet
many incorrect attempts. failed attempts, you will be browser, wait 30 minutes
locked out for 30 minutes. and then try again.
4.2.9 Designee - GO Secure Login - Confirmation
5.2.2 Upload

A File must be selected. The Upload button was File must be selected.
selected but no upload file
was selected.
The file to be uploaded does File Type selected must Make correction.
not match the File Type match the file to be Example: for an OBEC
selected. uploaded. file, select OBEC File
Type.
File Upload Unsuccessful. An error has occurred with Determine the source of
the upload. the error and make the
necessary correction to
re-upload the file.
Call the Ministry of Health and A system problem has Call the Service Support
Long-Term Care at 1-800- occurred. Contact Centre at:
262-6524. 1-800-262-6524.
5.3.8 Download

File Download Unsuccessful. A system problem has Call the Service Support
occurred. Contact Centre at:
1-800-262-6524.
Page 207
6.1.2 Forget Password - Password Recovery – Enter ID

Sorry, security questions are Email address is incorrect Enter your correct “GO
not available for this ID. or has never been used to Secure ID”.
register for a GO Secure
account.
Please enter a value. Email address is a Key in email address.
not been completed.
Please use a minimum of '5' Email address requires a Key in email address.
characters. minimum of five (5)
characters.
6.1.3 Forget Password - Password Recovery - Security Questions

Security Answer #1, # 2, #3 Refer to 3.1.4 of this Refer to security error
errors. Appendix. message and action in
Section 3.1.4 of this
Appendix.
Please use a minimum of '3' The answers to one or Key in the correct
characters. more of the security answers to your three (3)
questions are not correct. security questions with
three (3) or more
characters.
Sorry, the password reset The answers to one or Key in the correct
attempt was unsuccessful, more of the security answers to your three (3)
please check your answers. questions are not correct. security questions.
Please try again.
Password error. Refer to 3.1.4 of this Refer to password error
Appendix. message and action in
Appendix.
Confirm Password error. Refer to 3.1.4 of this Refer to password error
Appendix.
Page 208

Please use a password that You have exceeded the Key in a different
wasn't used recently. maximum number of times password that meets the
the same password may password policy.
be reused (maximum of
eight (8) occurrences).
7.1.4 Current GO Secure Profile

Please use a minimum of '5' GO Secure ID requires a Key in a GO Secure ID
characters. minimum of eight (8) with eight (8) or more
characters. characters.
Please enter a value. Email address is a Key in email address.
not been completed.
Please use a minimum of '5' Email address requires a Key in email address.
characters. minimum of five (5)
characters.
Please enter a value. First Name is a mandatory Key in first name.
completed.
Please use a minimum of '2' First Name requires a Key in first name with two
characters. minimum of two (2) (2) or more characters.
characters.
Please enter a value. Last Name is a mandatory Key in last name.
completed.
Please use a minimum of '2' Last Name requires a Key in last name with two
characters. minimum of two (2) (2) or more characters.
characters.
Please enter a value. Display name is a Key in a display name.
not been completed.
Page 209
7.1.5 Change Password

Appendix.
Confirm Password error. Refer to 4.1.3 of this Refer to confirm
Appendix. password error message
and action in Section
3.1.4 of this Appendix.
7.1.6 Security Questions and Answers

Appendix.
Confirm Password error. Refer to 3.1.4 of this Refer to confirm
Appendix. password error message
and action in Section
3.1.4 of this Appendix.
Security Question #1, # 2, #3 Refer to 3.1.4 of this Refer to security error
errors. Appendix. message and action of
Appendix.
Security Answer #1, # 2, #3 Refer to 3.1.4 of this Refer to security error
errors. Appendix. message and action in
Appendix.
Page 210
Section 12
Appendix B – Glossary
12
Medical Claims Electronic Data Transfer Reference Manual Appendix B: Glossary
Section 12
12 Appendix B – Glossary ........................................................................................... 213
Page 212
Section 12 Appendix B Glossary

12 Appendix B – Glossary
TERM DEFINITION
Billing Agent An agent authorized by a health care provider or a
group of health care providers, to submit claims data
electronically for processing by the ministry and/or to
reconcile payment data.
Billing Number A unique identifier that is assigned to a health care
provider who is registered with MOHLTC for the
purpose of submitting claims for insured services.
Designee An individual who have been given permission by a
health care provider to electronically interact with the
ministry on behalf of that health care provider.
Display Name A field that is defaulted to the user’s first name and last
name.
Download The process of receiving a file from another computer.
GO Secure Identification An electronic identity provided by the Government of
(ID) Ontario for obtaining access to designated government
services.
Health Care Provider (HCP) Individual, group or facility licensed to provide health
care services to eligible residents of Ontario.
Log off The process of terminating a connection with a
computer system or peripheral device in an orderly
fashion.
MC EDT Medical Claims Electronic Data Transfer.
MOHLTC Ministry of Health and Long-Term Care.
MOHLTC Electronic A framework within which the ministry delivers
Business Services (EBS) electronic services to health care providers.
Overnight Batch Eligibility Electronic service that allows an authorized user to
Checking (OBEC) submit a formatted file of health numbers/version codes
to the ministry for validation before a health service is
provided.
Password A secret piece of information intended to corroborate
an identity claim.
Report A file sent from the ministry’s information system in
response to data that has been processed.
Page 213
TERM DEFINITION
Shared Secret A system generated code used by the designee to
complete the enrolment. The shared secret is sent to
the designating health care provider who must pass it
on to the designee.
Unique ID Unique identifiers are ministry provided codes that
authenticate the health care provider to the ministry
and are required as part of the MC EDT enrolment
process.
Upload The process of sending a file to another computer.
Web Page A simple web user interface for health care providers
that do not have an automated system. This interface
provides the basic functions to submit and retrieve files
one at a time.
Web Service A web user interface that allows Electronic Medical
Records (EMR) systems or billing software to provide
automated interfaces to initiate multiple concurrent
uploads and downloads.
Page 214

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2 Registration Overview ................................................................................................ 16

3 Health Care Provider GO Secure Registration and MC EDT Enrolment Procedures

3.2.2 New User .......................................................................................................... 40

4 Designee Registration and Acceptance ..................................................................... 80

5 Using the MC EDT Web Page .................................................................................. 126

6 Forgot Your ID or Password? ................................................................................... 157

7 GO Secure Profile Update........................................................................................ 170

8 Technical Requirements........................................................................................... 186

9 Conformance Testing ............................................................................................... 190

10 Frequently Asked Questions .................................................................................. 194

11 Appendix A Error Messages................................................................................... 198

12 Appendix B Glossary .............................................................................................. 212

Overview of the MC EDT Service

MC EDT Web User Interface (Web Page)

MC EDT Web Service

MC EDT Report/File Types

File Types Available For Upload

1. OHIP Medical Claim Files

2. Stale Dated Claim Files

Refer to Section 5.2 File Upload.

3. Overnight Batch Eligibility Checking

A formatted file of health numbers/version codes is sent to the ministry for

Reports/Files Available For Download

1. Remittance Advice Report

This report is a monthly statement of approved claims. It is normally delivered within

2. Group Split Remittance Advice Report

3. File Reject Report

4. Batch Edit Report

6. Group Split Error Report

7. OBEC Response Report

8. Primary Care Reports

• Enrolment & Consent Summary Report is a summary of patient enrolment

10. General Communication

Cut-Off Date for MC EDT OHIP Claim Submission

• Register for a GO Secure account. Refer to Section 3.1;

• Enrol in MC EDT. Refer to Section 3.2; and

• A member of a group must be selected to represent the group. The

• change their GO Secure password, refer to Section 7.1.5;

• grant, modify and/or revoke designee access permissions, refer to Section

• regenerate an expired “shared secret” that is provided to a health care

• Designees have the online ability on a self-service basis to change their GO

3.3.4 Add Designee for First Time ............................................................................. 54

3 Health Care Provider GO Secure Registration and MC EDT

3.1 Health Care Provider GO Secure Registration

• Registration for the first time user. Refer to Section 3.1.2.

• Confirmation of their email. Refer to Section 3.1.8.

• Enrolment for MC EDT services. Refer to Section 3.2.

• Add a designee. Refer to Section 3.3.

• Designee maintenance. Refer to Section 3.4.

• Forget your GO Secure ID and /or password. Refer to Section 6.

• GO Secure profile maintenance. Refer to Section 7.

3.1.1 GO Secure Registration and MC EDT Enrolment Checklists

Receive letter from the ministry.

Copy the link in the ministry letter https://www.edt.health.gov.on.ca and close

Register Now for GO Secure account. Refer to Section 3.1.2 to 3.1.6.

Close your Internet browser.