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Microsoft Online Subscription Agreement

This Microsoft Online Subscription Agreement is between the entity you represent, or, if you do not
designate an entity in connection with a Subscription purchase or renewal, you individually (“you” or
“your”), and Microsoft Corporation (“Microsoft”, “we”, “us”, or “our”). It consists of the terms and
conditions below, as well as the Online Services Terms, the SLAs, and the Offer Details for your
Subscription or renewal (together, the “agreement”). It is effective on the date we provide you with
confirmation of your Subscription or the date on which your Subscription is renewed, as applicable. Key
terms are defined in Section 8.

1. Use of Online Services.

a. Right to use. We grant you the right to access and use the Online Services and to install and
use the Software included with your Subscription, as further described in this agreement.
We reserve all other rights.
b. Acceptable use. You may use the Product only in accordance with this agreement. You may
not reverse engineer, decompile, disassemble, or work around technical limitations in the
Product, except to the extent applicable law permits it despite these limitations. You may not
disable, tamper with, or otherwise attempt to circumvent any billing mechanism that meters
your use of the Online Services. You may not rent, lease, lend, resell, transfer, or host the
Product, or any portion thereof, to or for third parties except as expressly permitted in this
agreement or the Online Services Terms.
c. End Users. You control access by End Users, and you are responsible for their use of the
Product in accordance with this agreement. For example, you will ensure End Users comply
with the Acceptable Use Policy.
d. Customer Data. You are solely responsible for the content of all Customer Data. You will
secure and maintain all rights in Customer Data necessary for us to provide the Online Services
to you without violating the rights of any third party or otherwise obligating Microsoft to you or
to any third party. Microsoft does not and will not assume any obligations with respect to
Customer Data or to your use of the Product other than as expressly set forth in this agreement
or as required by applicable law.
e. Responsibility for your accounts. You are responsible for maintaining the
confidentiality of any non-public authentication credentials associated with your use of the
Online Services. You must promptly notify our customer support team about any possible
misuse of your accounts or authentication credentials or any security incident related to the
Online Services.
f. Preview releases. We may make Previews available. Previews are provided “as-is,”
“with all faults,” and “as-available,” and are excluded from the SLAs and all
limited warranties provided in this agreement. Previews may not be covered by
customer support. We may change or discontinue Previews at any time without notice. We also
may choose not to release a Preview into general availability.
g. Managed Services for Microsoft Azure. You may use Microsoft Azure Services to
provide a Managed Service Solution provided (1) you have the sole ability to access, configure,
and administer the Microsoft Azure Services, (2) you have administrative access to the virtual
OSE(s), if any, in the Managed Service Solution, and (3) the third party has administrative
access only to its application(s) or virtual OSE(s). You are responsible for the third party’s use
of Microsoft Azure Services in accordance with the terms of this agreement. Your provision of
Managed Services remains subject to the following limitations (and any other limitations in the
Online Services Terms):
(i) you may not resell or redistribute the Microsoft Azure Services, and
(ii) you may not allow multiple users to directly or indirectly access any Microsoft
Azure Services feature that is made available on a per-user basis.
h. Administrator Assumption of Control. If you use an email address provided by an
organization you are affiliated with (e.g. an employer or school) to order an Online

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Service individually, you represent that you have authority to use that organization’s domain to
sign up for a Subscription in your capacity as a member of that organization. The organization,
as the owner of the domain associated with your email address, may assume control over and
manage your use of the Online Services. In such a case, your organization’s designated
administrator (your “admin”) may (i) control and administer your account, including
modifying and terminating your access and (ii) access and process your data, including
the contents of your communications and files. Microsoft may inform you that your
organization has assumed control of the Online Services covered by your Subscription, but
Microsoft is under no obligation to provide such notice. If your organization is administering
your use of the Online Services or managing the tenant associated with your Subscription,
direct your data subject requests and privacy inquiries to your administrator. If your
organization is not administering your use of the Online Service or managing such tenant, direct
your data subject requests and privacy inquiries to Microsoft.
i. Shared Directory Data. When you order an Online Service using an email address with a
domain provided by an organization you are affiliated with (e.g. an employer or school), the
Online Service adds you to a directory of users that share the same email domain. Your
directory data (name, date of signup, and email address) may be visible to other users of Online
Services within your organization’s email domain.
j. Additional Software for use with the Online Services. To enable optimal access to and
use of certain Online Services, you may install and use certain Software in connection with
your use of the Online Service as described in the Online Services Terms. We license Software
to you; we do not sell it. Proof of your Software license is
(1) this agreement, (2) any order confirmation, and (3) proof of payment. Your rights to access
Software on any device do not give you any right to implement Microsoft patents or other
Microsoft intellectual property in software or devices that access that device.

2. Purchasing services.
a. Available Subscription offers. The Portal provides Offer Details for available
Subscription offers, which generally can be categorized as one or a combination of the
following:
(i) Commitment Offering. You commit in advance to purchase a specific quantity of
Online Services for use during a Term and to pay upfront or on a periodic basis in advance
of use. With respect to Microsoft Azure Services, additional or other usage (for example,
usage beyond your commitment quantity) may be treated as a Consumption Offering.
Committed quantities not used during the Term will expire at the end of the Term.
(ii) Consumption Offering (also called Pay-As-You-Go). You pay based on actual
usage in the preceding month with no upfront commitment. Payment is on a
periodic basis in arrears.
(iii) Limited Offering. You receive a limited quantity of Online Services for a limited term
without charge (for example, as a trial Subscription or free account) or as part of another
Microsoft offering (for example, MSDN). Provisions in this agreement with respect to
pricing, cancellation fees, payment, and data retention may not apply.
b. Ordering.
(i) By ordering or renewing a Subscription, you agree to the Offer Details for that
Subscription. Unless otherwise specified in those Offer Details, Online Services are
offered on an “as available” basis. You may place orders for your Affiliates under this
agreement and grant your Affiliates administrative rights to manage the Subscription, but
Affiliates may not place orders under this agreement. You also may assign the rights
granted under Section 1.a. to a third party for use by that third party in your internal
business. If you grant any rights to Affiliates or third parties with respect to Software or
your Subscription, such Affiliates or third parties

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will be bound by this agreement and you agree to be jointly and severally liable for any
actions of such Affiliates or third parties related to their use of the Products.
(ii) Some offers may permit you to modify the quantity of Online Services ordered during the
Term of a Subscription. Additional quantities of Online Services added to a Subscription
will expire at the end of that Subscription. If you decrease the quantity during a Term, we
may charge you a cancellation fee for the decrease in quantity as described below in
Section 3.b..
c. Pricing and payment. Payments are due and must be made according to the Offer Details
for your Subscription.
(i) For Commitment Offerings, the price level may be based on the quantity of Online
Services you ordered. Some offers may permit you to modify the quantity of Online
Services ordered during the Term and your price level may be adjusted accordingly, but
price level changes will not be retroactive. During the Term of your Subscription, prices for
Online Services will not be increased, as to your Subscription, from those posted in the
Portal at the time your Subscription became effective or was renewed, except where prices
are identified as temporary in the Offer Details, or for Previews or Non-Microsoft
Products. All prices are subject to change at the beginning of any Subscription renewal.
(ii) For Consumption Offerings, pricing is subject to change at any time upon notice.
d. Renewal.
(i) Upon renewal of your Subscription, this agreement will terminate, and your
Subscription will thereafter be governed, by the terms and conditions set forth in the
Portal on the date on which your Subscription is renewed (the “Renewal Terms”). If
you do not agree to any Renewal Terms, you may decline to renew your Subscription.
(ii) For Commitment Offerings, you may choose to have a Subscription automatically renew or
terminate upon expiration of the Term. Automatic renewal is pre-selected. You can change
your selection at any time during the Term. If the existing Term is longer than one calendar
month, we will provide you with notice of the automatic renewal before the expiration of
the Term.
(iii) For Consumption Offerings, your Subscription will renew automatically for additional
one-month terms until you terminate the Subscription.
(iv) For Limited Offerings, renewal may not be permitted.
e. Eligibility for Academic, Government and Nonprofit versions. You agree that if you
are purchasing an academic, government or nonprofit offer, you meet the respective eligibility
requirements listed at the following sites:
(i) For academic offers, the requirements for educational institutions (including
administrative offices or boards of education, public libraries, or public museums) listed
at http://www.microsoftvolumelicensing.com/DocumentSearch.aspx?
Mode=3&DocumentTypeId=7;
(ii) For government offers, the requirements listed at
http://www.microsoftvolumelicensing.com/DocumentSearch.aspx?
Mode=3&DocumentTypeId=6; and
(iii) For nonprofit offers, the requirements listed at
http://www.microsoftvolumelicensing.com/DocumentSearch.aspx?
Mode=3&DocumentTypeId=19.
Microsoft reserves the right to verify eligibility at any time and suspend the Online Service
if the eligibility requirements are not met.
f. Taxes. Prices are exclusive of any taxes unless otherwise specified on the invoice as tax
inclusive. You must pay any applicable value added, goods and services, sales, gross receipts,
or other transaction taxes, fees, charges or surcharges, or any regulatory cost recovery
surcharges or similar amounts that are owed under this agreement and which we are permitted
to collect from you under applicable law. You will be responsible for any applicable stamp
taxes and for all other taxes that you are

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legally obligated to pay including any taxes that arise on the distribution or provision of
Products to your Affiliates. We will be responsible for all taxes based on our net income, gross
receipts taxes imposed in lieu of taxes on income or profits, or taxes on our property ownership.
If any taxes are required to be withheld on payments you make to us, you may deduct such
taxes from the amount owed to us and pay them to the appropriate taxing authority; provided,
however, that you promptly secure and deliver an official receipt for those withholdings and
other documents we reasonably request to claim a foreign tax credit or refund. You must ensure
that any taxes withheld are minimized to the extent possible under applicable law.

3. Term, termination, and suspension.

a. Agreement term and termination. This agreement will remain in effect until the
expiration, termination, or renewal of your Subscription, whichever is earliest.
b. Subscription termination. You may terminate a Subscription at any time during its Term;
however, you must pay all amounts due and owing before the termination is effective.
(i) One-Month Subscription. A Subscription having a one-month Term may be
terminated anytime without any cancellation fee.
(ii) Subscriptions of more than one-month. If you terminate a Subscription to
Microsoft Azure Services within 30 days of the date on which the Subscription became
effective or was renewed, no refunds will be provided, and you must pay for the initial 30
days of the Subscription, but no payments will be due for the remaining portion of the
terminated Subscription. If you terminate a Subscription to Microsoft Azure Services at any
other time during the term, you must pay for the remainder of the Term, and no refunds
will be provided.
(iii) Limited Offerings. Microsoft may terminate your Subscription to a Limited Offering
at any time during the Term immediately without notice.
(iv) Other Subscriptions. For all other Subscriptions, if you terminate a Subscription before
the end of the Term, you must pay a fee equal to one-month’s Subscription fee and you will
receive a refund of any portion of the Subscription fee you have paid for the remainder of
the Term; provided, however, no refunds will be provided for partially unused months.
c. Suspension. We may suspend your use of the Online Services if: (1) it is reasonably needed
to prevent unauthorized access to Customer Data; (2) you fail to respond to a claim of alleged
infringement under Section 5 within a reasonable time; (3) you do not pay amounts due under
this agreement; (4) you do not abide by the Acceptable Use Policy or you violate other terms of
this agreement; or (5) for Limited Offerings, the Subscription becomes inactive from your
failure to access the Online Services as described in the Offer Details. If one or more of these
conditions occurs, then:
(i) For Limited Offerings, we may suspend your use of the Online Services, your
Subscription and your account immediately without notice.
(ii) For all other Subscriptions, a suspension will apply to the minimum necessary part of the
Online Services and will be in effect only while the condition or need exists. We will give
notice before we suspend, except where we reasonably believe we need to suspend
immediately. We will give at least 30 days' notice before suspending for non-payment. If
you do not fully address the reasons for the suspension within 60 days after we suspend, we
may terminate your Subscription and delete your Customer Data without any retention
period. We may also terminate your Subscription if your use of the Online Services is
suspended more than twice in any 12-month period.

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4. Warranties.
a. Limited warranty.
(i) Online Services. We warrant that the Online Services will meet the terms of the SLA
during the Term. Your only remedies for breach of this warranty are those in the SLA.
(ii) Software. We warrant for one year from the date you first use the Software that it will
perform substantially as described in the applicable user documentation. If Software fails to
meet this warranty we will, at our option and as your exclusive remedy, either (1) return the
price paid for the Software or (2) repair or replace the Software.
b. Limited warranty exclusions. This limited warranty is subject to the following
limitations:
(i) any implied warranties, guarantees or conditions not able to be disclaimed as a matter of
law will last one year from the start of the limited warranty;
(ii) this limited warranty does not cover problems caused by accident, abuse or use of the
Products in a manner inconsistent with this agreement or our published documentation or
guidance, or resulting from events beyond our reasonable control;
(iii) this limited warranty does not apply to problems caused by a failure to meet minimum
system requirements; and
(iv) this limited warranty does not apply to Previews or Limited Offerings.
c. DISCLAIMER. Other than this warranty, we provide no warranties, whether
express, implied, statutory, or otherwise, including warranties of merchantability
or fitness for a particular purpose. These disclaimers will apply except to the
extent applicable law does not permit them.

5. Defense of claims.
a. Defense.
(i) We will defend you against any claims made by an unaffiliated third party that a Product
infringes that third party’s patent, copyright or trademark or makes unlawful use of its
trade secret.
(ii) You will defend us against any claims made by an unaffiliated third party that
(1) any Customer Data, Customer Solution, or Non-Microsoft Products, or services you
provide, directly or indirectly, in using a Product infringes the third party’s patent,
copyright, or trademark or makes unlawful use of its trade secret; or
(2) arises from violation of the Acceptable Use Policy.
b. Limitations. Our obligations in Section 5.a. will not apply to a claim or award based on:
(i) any Customer Solution, Customer Data, Non-Microsoft Products, modifications you make to
the Product, or services or materials you provide or make available as part of using the Product;
(ii) your combination of the Product with, or damages based upon the value of, Customer Data
or a Non-Microsoft Product, data, or business process;
(iii) your use of a Microsoft trademark without our express written consent, or your use of the
Product after we notify you to stop due to a third-party claim; (iv) your redistribution of the
Product to, or use for the benefit of, any unaffiliated third party; or
(v) Products provided free of charge.
c. Remedies. If we reasonably believe that a claim under Section 5.a.(i). may bar your use of
the Product, we will seek to: (i) obtain the right for you to keep using it; or (ii) modify or
replace it with a functional equivalent and notify you to stop use of the prior version of the
Product. If these options are not commercially reasonable, we may terminate your rights to use
the Product and then refund any advance payments for unused Subscription rights.

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d. Obligations. Each party must notify the other promptly of a claim under this Section. The
party seeking protection must (i) give the other sole control over the defense and settlement of
the claim; and (ii) give reasonable help in defending the claim. The party providing the
protection will (1) reimburse the other for reasonable out-of-pocket expenses that it incurs in
giving that help and (2) pay the amount of any resulting adverse final judgment or settlement.
The parties’ respective rights to defense and payment of judgments (or settlement the other
consents to) under this Section 5 are in lieu of any common law or statutory indemnification
rights or analogous rights, and each party waives such common law or statutory rights.

6. Limitation of liability.
a. Limitation. The aggregate liability of each party for all claims under this agreement is limited
to direct damages up to the amount paid under this agreement for the Online Service during the
12 months before the cause of action arose; provided, that in no event will a party’s aggregate
liability for any Online Service exceed the amount paid for that Online Service during the
Subscription. For Products provided free of charge, Microsoft’s liability is limited to direct
damages up to $5,000.00 USD.
b. EXCLUSION. Neither party will be liable for loss of revenue or indirect, special,
incidental, consequential, punitive, or exemplary damages, or damages for lost
profits, revenues, business interruption, or loss of business information, even if
the party knew they were possible or reasonably foreseeable.
c. Exceptions to limitations. The limits of liability in this Section apply to the fullest extent
permitted by applicable law, but do not apply to: (1) the parties' obligations under Section
5; or (2) violation of the other's intellectual property rights.

7. Miscellaneous.
a. Notices. Notices must be in writing and will be treated as delivered on the date received at
the address, date shown on the return receipt, email transmission date, or date on the courier or
fax confirmation of delivery. Notices to Microsoft must be sent to the following address:
Microsoft Corporation
Dept. 551, Volume Licensing
6100 Neil Road, Suite 210
Reno, Nevada 89511-1137
USA
Notices to you will be sent to the address that you identify on your account as your contact for
notices. Microsoft may send notices and other information to you by email or other electronic
form.
b. License Transfers and Assignment. You may not assign this agreement either in whole
or in part or transfer licenses without Microsoft’s consent.
c. Consent to partner fees. When you place an order, you may be given the opportunity to
identify a “Partner of Record” associated with your Subscriptions. By identifying a Partner of
Record, directly or by authorizing a third party to do so, you consent to our paying fees to the
Partner of Record. The fees are for pre-sales support and may also include post-sales support.
The fees are based on, and increase with, the size of your order. Our prices for Online
Services are the same whether or not you identify a Partner of Record.
d. Severability. If any part of this agreement is held unenforceable, the rest remains in full force
and effect.
e. Waiver. Failure to enforce any provision of this agreement will not constitute a waiver.
f. No agency. This agreement does not create an agency, partnership, or joint venture.
g. No third-party beneficiaries. There are no third-party beneficiaries to this agreement.

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h. Applicable law and venue. This agreement is governed by Washington law, without regard
to its conflict of laws principles, except that (i) if you are a U.S. Government entity, this
agreement is governed by the laws of the United States, and (ii) if you are a state or local
government entity in the United States, this agreement is governed by the laws of that state.
Any action to enforce this agreement must be brought in the State of Washington. This choice
of jurisdiction does not prevent either party from seeking injunctive relief in any appropriate
jurisdiction with respect to a violation of intellectual property rights.
i. Entire agreement. This agreement is the entire agreement concerning its subject matter and
supersedes any prior or concurrent communications. In the case of a conflict between any
documents in this agreement that is not expressly resolved in those documents, their terms will
control in the following order of descending priority:
(1) this Microsoft Online Subscription Agreement, (2) the Online Services Terms, (3) the
applicable Offer Details, and (4) any other documents in this agreement.
j. Survival. The terms in Sections 1, 2.c., 2.e., 4, 5, 6, 7, and 8 will survive termination or
expiration of this agreement.
k. U.S. export jurisdiction. The Products are subject to U.S. export jurisdiction. You must
comply with all applicable laws, including the U.S. Export Administration Regulations, the
International Traffic in Arms Regulations, and end-user, end-use and destination restrictions
issued by U.S. and other governments.
l. Force majeure. Neither party will be liable for any failure in performance due to causes
beyond that party’s reasonable control (such as fire, explosion, power blackout, earthquake,
flood, severe storms, strike, embargo, labor disputes, acts of civil or military authority, war,
terrorism (including cyber terrorism), acts of God, acts or omissions of Internet traffic carriers,
actions or omissions of regulatory or governmental bodies (including the passage of laws or
regulations or other acts of government that impact the delivery of Online Services)). This
Section will not, however, apply to your payment obligations under this agreement.

m. Contracting authority. If you are an individual accepting these terms on behalf of an entity,
you represent that you have the legal authority to enter into this agreement on that entity’s
behalf. If you specify an entity, or you use an email address provided by an entity you are
affiliated with (such as an employer) in connection with a Subscription purchase or renewal,
that entity will be treated as the owner of the Subscription for purposes of this agreement.

n. Government customers. Government customers should consult with Microsoft prior to

acceptance. By accepting this agreement, you represent that you have complied and will
continue to comply with all applicable laws and governmental procurement requirements.

8. Definitions.
Any reference in this agreement to “day” will be a calendar day.
“Acceptable Use Policy” is set forth in the Online Services Terms.
“Affiliate” means any legal entity that a party owns, that owns a party, or that is under common ownership
with a party. “Ownership” means, for purposes of this definition, control of more than a 50% interest in an
entity.
“Consumption Offering”, “Commitment Offering”, or “Limited Offering” describe categories of
Subscription offers and are defined in Section 2.
“Customer Data” is defined in the Online Services Terms.
“Customer Solution” is defined in the Online Services Terms.
“End User” means any person you permit to access Customer Data hosted in the Online Services or
otherwise use the Online Services, or any user of a Customer Solution.
“Managed Service Solution” means a managed IT service you provide to a third party that consists of the
administration of and support for Microsoft Azure Services.

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“Microsoft Azure Services” is defined in the Online Services Terms.

“Non-Microsoft Product” is defined in the Online Services Terms.
“Offer Details” means the pricing and related terms applicable to a Subscription offer, as published in the
Portal.
“Online Services” means any of the Microsoft-hosted services to which you subscribe under this
agreement.
“Online Services Terms” means the terms that apply to your use of the Products available at
https://www.microsoft.com/en-us/Licensing/product-licensing/products.aspx. The Online Services Terms
include terms governing your use of Products that are in addition to the terms in this agreement.
“Previews” means preview, beta, or other pre-release version or feature of the Online Services or Software
offered by Microsoft to obtain customer feedback.
“Portal” means the Online Services’ respective web sites that can be found at https://products.office.com/en-
us/home, http://azure.microsoft.com/en-us/pricing/, or at an alternate website we identify.
“Product” means any Online Service (including any Software).
“SLA” means the commitments we make regarding delivery and/or performance of an Online Service, as
published at http://aka.ms/csla, http://azure.microsoft.com/en-us/support/legal/sla/, or at an alternate site
that we identify.
“Software” means Microsoft software we provide for installation on your device as part of your Subscription
or to use with the Online Service to enable certain functionality.
“Subscription” means an enrollment for Online Services for a defined Term as specified on the Portal. You
may purchase multiple Subscriptions, which may be administered separately, and which will be
governed by the terms of a separate Microsoft Online Subscription Agreement.
“Term” means the duration of a Subscription (e.g., 30 days or 12 months).

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